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Get a cancelled flight refund from Hays Travel during Covid

Hays Travel is an online travel agency and the largest independent travel agent in the UK. During Covid, many millions of passengers had flights cancelled because of travel bans and were left chasing refunds from Hays and other online travel agents like BudgetAir, eDreams and Opodo.

The UK regulator the CMA is even conducting an investigation into whether airlines breached consumer rights laws during Coronavirus. But unlike airlines, travel agents aren't regulated.

How to get a refund on a cancelled Hays flight?

If you're one of the many unlucky Hays Travel customers waiting on a cancelled flight refund due to Coronavirus travel bans, you have a few options. Some options require more time than others, and with varying chances of working.

What are all the flight refund options available during Covid-19?

Option 1: contact hays travel.

You can call, email or use social media to get in touch directly with Hays. Unfortunately, this is what everyone else is doing (2 million others) so you'll have to join the queue.

Contact Information for Hays Travel

Effort breakdown, option 2: use a complaints website.

These sites help you send a polite letter of complaint, based on EU law. Unfortunately this can be like screaming at a brick wall (or banging your head against it), since a lot of the time the airline has already reimbursed the travel agent so they claim it's not their problem anymore.

Even worse, if you do win your case through a complaints site, they'll take 25% of your refund, leaving you with no holiday and no money to book one in the future.

Complaints Companies

Option 3: chargeback on your credit card.

You can ask your bank or credit card company to process a refund, also called a chargeback. During Coronavirus, this has become more difficult, and can take months.

Option 4: Take legal action against the travel agent

By using a licensed solicitor to commence legal proceedings against the travel agent, you can get them to sit up and pay attention.

The solicitor gathers details of the case using our online platform (5 minutes)

The solicitor prepares a letter before action (no time or effort for you, handled by a licensed solicitor)

The letter is sent by the solicitor to the travel agent (no time or effort for you)

If you want a licensed solicitor to take legal action against the travel agent, that's your strongest option. It's also more affordable than you think (starting at £149) by using Lawhive.

(Lawhive is the UK's largest online network of licensed solicitors, on average costing ⅓ of the cost of a high street law firm and consistently gets rated 5 stars by customers.)

With Lawhive, you get the advantages of a licensed solicitor helping you get your money back, but for a fraction of the cost of going to a law firm. Like a complaints website, Lawhive is completely online, but it's much cheaper since you won't have to give away 25% of your refund.

If you booked directly through the airline, you can ask your solicitor to commence legal proceedings against them instead.

What else can Lawhive help with?

Lawhive's network of solicitors can also help you resolve neighbour disputes, or a dispute with your tenant or landlord, create or dispute a will, get a divorce, and negotiate custody arrangements, all online at a third of the cost of a high street law firm.

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Should you book a holiday for 2021 yet? And what about refunds?

Travel sites were buzzing after Boris Johnson unveiled his Covid lockdown exit plan, but much is still uncertain

• Coronavirus – latest updates
• See all our coronavirus coverage

It has been one of the main topics of conversation all week: can we – should we – book a holiday for 2021? And will we be able to get our money back if it does not work out?

Within hours of Boris Johnson presenting his plan on Monday to move England out of lockdown, travel websites were reporting a rush of reservations from people desperate to get a date for a break in the diary.

Caravan park owners, holiday cottage websites and the airlines reported 300% rises in bookings as the fear of missing out won the day. Despite this, booking a holiday now is something of a risk. However, you can reduce your risks considerably with the Guardian Money guide to getting away.

What do we know for certain about UK holidays?

This week’s roadmap gave some dates to get into diary, with the first important one being 12 April, which is the earliest date that those in England at least will be able to stay overnight outside their home.

It means you won’t be able to travel over the Easter holiday. But assuming infection rates have come down enough to allow ministers to approve step 2 in the roadmap, from mid-April you will be allowed to stay in self-contained accommodation, such as a holiday let, that does not have any shared indoor facilities. A holiday cottage that accommodates one family will be fine but an Airbnb in which some of the facilities such as a dining room are shared, would not.

Camping and caravanning will be allowed for those brave enough to risk the cold but, again, without shared toilet facilities – meaning you will need your own portable loo.

In England, it will be 17 May at the earliest when B&Bs, hotels, hostels and other sites with shared indoor facilities can reopen – subject to approval nearer the time.

The biggest unknowns domestically are what will happen in Wales, Scotland and Northern Ireland. Wales has yet to give any specific dates for coming out of lockdown but a Welsh government spokesperson said it was considering “the possibility of reopening self-contained accommodation for Easter”. However, it seems unlikely that English visitors would be allowed to take Easter breaks in Wales. The “stay at home” order in England lapses on 29 March but people still have to return home each night until 12 April.

The next review of restrictions in Wales will be announced on 8 March. Scotland is expected to give an update on its restrictions in mid-March. Northern Ireland is publishing its pathway to recovery next week.

Does this mean I can book UK accommodation for later in the year?

There is nothing to stop you booking anything, anywhere. Just be aware that the above dates are the earliest that the restrictions could be lifted, and could well be delayed. It is a brave person who books a nonrefundable holiday cottage for 13 April.

What do we know about foreign travel?

The absolute earliest that foreign holidays will be allowed to resume is 17 May but, again, this will only happen after a review into the safety of reopening borders is concluded. Infection rates and vaccine take-up in other countries will likely be a big factor in whether this is given the go-ahead.

Currently, there is the requirement to test travellers for Covid-19 when both leaving the UK and returning home. These measures are expected to stay in place until mid-May – as will the need to quarantine for 10 days – either in a hotel for arrivals from red list countries or at home for other travellers.

Those who are allowed to travel for essential reasons are now in most cases required to have a PCR test (£100-£175) less than 72 hours before they arrive at their destination, plus a rapid £50 antigen test less than four hours before they depart the airport, and another test on the way home. A family of four could face a testing bill almost as big as the holiday’s cost. For hotel quarantine, each adult has to pay £1,750 for the first 10 days, and £152 a day if they have to stay longer.

I’m eyeing up half-term – 31 May to 4 June – will I get away then?

Staying in the UK – if you can find room at the inn – will be the safest bet, with self-contained accommodation the most likely to be given the green light. Assuming infection rates continue to fall, England and Wales should be fully open to domestic tourists. It is harder to say what the position will be in Scotland, which has so far taken a more cautious approach.

Foreign travel is much less certain – on Wednesday the home secretary, Priti Patel, declined to say whether international travel will be able to resume this summer, saying it was “too early” to book a holiday now.

Those ignoring that advice could find themselves technically allowed to travel but subject to the Covid testing regime described above. Plenty of adults will have been vaccinated by then but many won’t have had the two doses they need to show immunity.

Most children won’t have been vaccinated and would face having to be tested. If you are determined to go ahead, you may want to opt for a package tour that is fully refundable in the event it is cancelled.

How best can I protect my money on a UK break?

Last year the Competition and Markets Authority took action against several well-known holiday cottage providers that had refused to refund customers who had been unable to use their accommodation because of lockdowns. It made it clear that anyone who finds themselves unable to travel because restrictions have not been lifted should be refunded as a matter of course. However, before you hand over the money, confirm with the company that this is the case.

Those booking on Airbnb don’t have the same protection. The US website says bookings made after March 2020 are subject to the host’s cancellation terms.

While plenty of Airbnb hosts offer cancellations up to a week before the date of travel, with generous refunds, others will take 50% or even 100% paid if you are forced to cancel, even with several weeks’ notice. The one exception to the above is if you have contracted the coronavirus, and therefore are prevented from travelling.

Note that Airbnb rarely refunds its service fees, which can be hundreds of pounds, even if you are forced to cancel because you are still locked down.

It is a similar story for hotels: you will want to find the deals with free or low-cost cancellation policies. Booking.com offers millions of 100% refundable rooms – just make sure you buy the fully refundable room you want, rather than the cheaper nonrefundable option.

Hotels are increasingly offering similar terms if you call them direct and may have more flexible cancellation policies.

Don’t hand over your credit card details until you fully understand your liability in the event the rules don’t change as quickly as promised and you are forbidden from travelling.

How can I protect my foreign holiday booking?

Over the past decade, package holidays have been falling out of favour, with travellers opting to book their flights and accommodation separately. This year, however, a package holiday could be the safest way to go – for one simple reason: if the tour operator is forced to cancel because travel restrictions are still in place, you are entitled to a full refund via the package tour regulations – in theory, within 14 days. Also if the company goes bust before you head off to the airport, you are fully protected, and claiming the money back is relatively easy.

What if I arrange my break myself?

It is those who had booked their own DIY holidays who had the toughest time getting refunds last year.

Airlines are only obliged to refund a traveller if they cancel the flight. If the flight operates but you can’t be on it because restrictions remain in place, you are unlikely to be refunded – and your insurance will very likely not pay out. Once flights resume, it is unlikely they will be cancelled in large numbers as happened in 2020.

Research by Which? found some airlines have been better than others at returning money to customers after cancelling flightsA survey it conducted in September found Ryanair and Virgin Atlantic were the worst rated by customers, with eight out of 10 saying they were dissatisfied with the refund service. In contrast, Jet2 and Tui scored highly for customer service, followed by British Airways and easyJet. Virgin Atlantic said refunds had been delayed at the height of the pandemic but since November it had been dealing with them within the seven days required by law.

If you are booking accommodation or car hire, check the cancellation terms and consider paying more for a booking that offers a refund in the event you can’t travel.

One crucial piece of advice is to book directly with the company providing the service. Many people are still waiting for refunds from online travel agents for flights they booked last year and then had cancelled. This has been a huge problem for Lastminute.com customers but also rivals such as Opodo and a host of others. Book with the airline direct, even if it costs more – and pay by credit not debit card for the extra consumer protection that provides.

Did any travel firms come out of last year’s chaos with their reputations intact?

Not many did but there were a few exceptions. A poll of 27,000 holidaymakers by MoneySavingExpert.com found that the best firms for Covid-related refunds were Travel Counsellors and Hays Travel.

Jet2 and Jet2 Holidays won praise, as did British Airways Holidays, Airbnb, Center Parcs, Disney Holidays and Trailfinders. The worst firms for refunds were deemed to be Travel Trolley, TravelUp and Teletext Holidays. You have been warned.

If I book a flight now will I be able to change it later?

Yes, but you may end up paying extra. Ryanair, for example, states on its website that it has dropped its flight change fees for bookings made before 31 March 2021 and will allow passengers to make up to two flight changes for travel up until 31 October 2021.

However, the airline had a similar policy last year and passengers who tried to avail of it complained that it turned out to be worthless as the new flights cost so much more.

Elsewhere, easyJet is offering those booking for this summer the option to transfer flights fee-free up to 14 days before departure. Again, if the new fare is higher, you will be asked to pay the difference. It has also offered a refund guarantee to quickly repay customers if it cancels the flight. Last spring, it was forcing customers to take vouchers and making refunds near impossible to get. British Airways has a similar fee-free change policy in place and is offering customers the chance to cancel and to take a voucher. The voucher has to be used by the end of April 2023.

Will I be covered by my travel insurance cover if the trip is cancelled?

The good news is that you can buy cover against having to cancel because you are ill: according to Defaqto, about 70% of insurance policies on sale will cover cancellation costs should you test positive for Covid before you travel. A third of policies – typically the more expensive ones – will pick up the holiday’s cost if you cannot go because you have formally been told to self-isolate. Most policies now cover medical expenses should you catch the coronavirus while abroad.

However, in March last year travel insurers all rewrote their policies to bar future cancellation claims from passengers prevented from travelling by the imposition of a government lockdown. So don’t expect a payout if that is why your trip is cancelled.

I have a holiday booked that was moved forward from last year – what are my rights?

Unless things change quickly, those who had a 2020 May half-term trip cancelled, and consequently rescheduled for this year, may well find it cancelled again – in which case you can ask for a full refund or a rebooking. If you are in that boat and no longer wish to travel, it is probably a case of holding your nerve and waiting for the tour operator to cancel.

It is because the tour operator is not obliged to refund you if it cancelled last year’s trip but if you agreed to a new booking this year, the new booking is deemed to be a new contract, with its own cancellation terms.

If you have an Abta refund credit note (rather than a voucher) you can ask for a cash refund at the note’s expiry date. It also retains the financial protection that you had with your original booking, meaning you are covered if the company collapses before you get to redeem it.

I don’t want to be vaccinated – will I be able to travel abroad?

You will but you may find certain avenues closed to you, and it will most likely involve expensive pre-travel Covid tests in both directions. Some countries and holiday firms may require you to have been vaccinated, and to be able to prove it.

What about vaccine passports?

Whether Britons can travel abroad this year could come down to whether they have had the Covid-19 vaccine.

The travel company Saga has already announced that customers booking one of its cruises or other breaks will not be able to get onboard without proof they have been vaccinated, and the Australian airline Qantas has said the same.

Proof may come in the form of a vaccine passport. Broadly speaking, a vaccine passport is a mobile app or similar system that can prove the bearer has been vaccinated, tested positive for Covid antibodies or recently received a negative test.

Earlier this month, British Airways said that digital health apps and wallets “will likely become commonplace when travel opens up again”. It is conducting a trial of a mobile travel health app , called VeriFLY, across all inbound international flights to the UK. The app – which is optional for passengers – allows people to combine travel verification documents and Covid-19 test results in one place.

The International Air Transport Association (IATA), which represents almost 300 airlines, was this week promoting its Travel Pass app-based system . Other systems are also undergoing trials.

The IATA Travel Pass will let people store and manage data relating to the Covid tests and vaccinations they have had.

It would involve lab and testing centre results being sent securely to the passenger’s phone. The app would check whether this meets the requirements of their destination(s) and gives a “green tick” to those who are good to go. The passenger would then be able to show their phone displaying this to airport staff and other officials.

IATA said on Wednesday that a growing list of airlines, including Air New Zealand, Etihad Airways and Singapore Airlines, had given trials, or would be conducting trials, of the Travel Pass, and it has indicated it is aiming for a full launch beginning at the end of March.

The Travel Pass will be free for passengers to download and use. It would not store any data centrally, and the plan is that there would be paper-based alternatives for those who don’t have a smartphone.

This week it emerged that Greece is in “technical” talks with the UK over allowing Britons carrying a vaccine passport to travel to its tourist hotspots from May.

But while some summer holiday hotspots appear keen to get things moving quickly, other countries have raised concerns about how the passports might work, with some worried about privacy and potential discrimination.

What are the travel experts’ holiday plans?

Tom Hall, author of Lonely Planet’s Best Ever Travel Tips: “We took a few punts on Airbnbs and self-catering for Easter and May bank holidays, more in hope than expectation that we might be able to go to Cornwall and Yorkshire, where the bookings were for. In both cases we contacted the owners in advance and talked through their cancellation policy, then made sure we had it in on an email. One of these was a rearranged booking from last year, so we’re on first-name terms. After Monday we were fortunate to be able to move the dates for the Easter booking, so, all being well, both will go ahead.

“I’m not booking anything overseas now for August but leaving a window to fit something into. There should be good availability of accommodation in many places, especially cities, with a second summer without long-haul visitors coming up. Airlines were pretty nimble last year, moving capacity as destinations opened and closed, so should move to make the most of opportunities as countries hopefully open up. The same goes for Eurostar and European rail services. We took a NightJet sleeper from Venice to Vienna last summer and it was the highlight of everyone’s year – total cost €249 for five of us and booked one day in advance. We’re hoping for something equally spontaneous this year.”

Jane Du nford, travel editor, the Guardian : “I don’t yet have any plans but will try to get away in the UK, though I might end up having to stay with friends when it’s allowed as things are booking up fast and I’m always last minute. I’m hanging out for a bit of European sunshine towards the end of summer or even autumn.”

Rory Boland, editor, Which? Travel: “There is too much financial risk to booking a holiday abroad at the moment. I already have a wallet full of unwanted travel vouchers for cancelled flights from 2020 that I don’t want to add to. I think we’ll get more positive news about travel overseas in the coming months but for now I still think booking closer to home is safer. So I’ll head to Ireland, if they’ll have me. I fancy fish and chips from Shells Cafe on the beach in Strandhill with my mom and, with a run of luck, a pint in Gerties on Lough Scur in Keshcarrigan with my dad. Simple things really but made exceptional by the year we have had. Places I love, and that in lockdown I long for.”

Daisy McAuliffe, senior events executive at the Ski Club of Great Britain: “A camping trip somewhere outside of London is an exciting prospect and hopefully I will have something booked in soon. Although, my main focus will be saving up for an epic ski trip next winter – I’m thinking Canada!”

“If a friend asked me whether they should book a trip in Europe for August, I would say it is definitely worth a shot; just make sure your booking has flexible cancellation and refund options.”

Lynsey Devon, head of the travel PR firm Heaven Publicity : “Back in December I booked a trip to Borneo for the family for the summer as I had a voucher with BA and flights were really reasonable – this is for July and I expect this will be cancelled. We booked off the beaten track, getting to the heart of the country with Rickshaw Travel, so again we are covered. We have a timeshare in Aviemore if the Borneo trip does not pan out but I am desperate to get back to mainland Europe.”

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Given the very unusual circumstances we are now experiencing, we are receiving an extremely high level of contacts. Rest assured, we are doing all we can to answer your calls and emails as quickly as possible, so the fastest way for you to contact us is as follows..

If your enquiry is regarding a booking made in a branch please contact your branch where your booking was made either via telephone or by email. An agent will then be able to help you with your enquiry. Please  Click here  for the branch locator.

If you have made a booking over the telephone or on our website and have a pre travel query, please contact our Customer Services team on 0333 033 9985, please make sure you have your booking reference ready for your call to be answered.

To make a new booking please call: 0800 408 4048.

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‘Hays Travel missold me my holiday. Can I get a refund?’

Plus: what to do if you’ve booked a cruise that’s meant to be stopping in israeli destinations and how to deal with unfair car hire charges.

✉ In March a friend and I popped into Hays Travel in Gosforth, Newcastle upon Tyne, to ask for advice about a sunny, quiet, relaxing holiday. We wanted to avoid waterslides, children and so on but have some evening entertainment. Unfortunately, when we arrived at the Meraki Resort in Hurghada, Egypt, on our Tui package, which cost £1,000 each, we discovered there was noise all day and all night, both indoors and by the pools. I can’t describe the distress caused. After the trip I raised a complaint with Hays, which offered us £50 each towards another Tui holiday. I’m now considering Abta’s arbitration scheme because I don’t want this to happen to anyone else. I’m 65 and my friend is 69, and the hotel staff even asked us why we chose their hotel because the average age was 35. Do you have any advice? Susan Watson

Meraki is an unlikely choice for an older traveller looking for a quiet holiday, as even the most cursory glance at the resort’s description on Tui’s website proves: “Perfect if you’re after a holiday that’s all about clubbing ’til dawn” is the opening sentence. But Hays disputes that you asked for a quiet hotel and insists you were told there was a nightclub on site (although it concedes you weren’t told about the waterslide because this wasn’t included in Tui’s description) and you accepted that the branch had met your requirements. It won’t offer anything more than the vouchers so your next step is arbitration, which costs £108 for claims up to £7,500 (abta.com).

✉ My husband and I would like to take a holiday in Italy for a week in the summer. We have to go in the school holidays and want a hotel or apartment within walking distance of (or a bus ride to) a town — we don’t mind about the exact location. We want to relax but also to explore by public transport, and our budget is £2,000 without flights. Any ideas? Kate Maxfield

Casa Dolce Casa is a swish B&B on the outskirts of Ravello, the insanely gorgeous cliffside town on the Amalfi coast. It’s a short walk from the main square (or 180 steps if you don’t mind the climb) and the bus stop connecting Ravello with Amalfi is nearby — from there it’s easy to reach anywhere in the area by bus or ferry. Casa Dolce can organise cookery lessons, wine tasting and lemon tours; seven nights in a B&B double at the end of July would cost £1,791 (casadolcecasaravello.com). Fly to Naples.

Or head for Trieste, the underrated, atmospheric and walkable city on the Adriatic coast (imagine Vienna by the sea), with castles to explore and beach clubs to lounge in. Stay at one of Europe’s five-star bargains, the Savoia Excelsior Palace Trieste on the waterfront. Built in 1911 to house the Hapsburg monarchy, it offers a week’s B&B in a seaview double, plus a 48-hour card offering entry to local attractions, for £1,645 for two if you join the hotel’s loyalty club (collezione.starhotels.com). Fly to Trieste.

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✉ In August 2022 we picked up a car from Enterprise at Bordeaux airport. We then drove to a property near Agen, but just as we were arriving the spanner light flashed up on the dashboard; the manual instructed that this was a serious problem and we should immediately call for a mechanic, which we did. Enterprise arranged for the car to be picked up, I got a lift to Agen to get a replacement from the local Enterprise office, we completed the holiday successfully and dropped the replacement off at Bordeaux airport. I was then very surprised to get an email wanting over more than £430 for repairs to the original car. In my haste to get it taken away I completely forgot to take any pictures but as far as I’m concerned there was no damage done. I complained to Enterprise but it hasn’t provided any information regarding the damage other than some hazy photos that could be anything. My wife is now in end-of-life care, I’ve resigned from my job to care for her and money is tight. I really don’t want to pay this. It’s utterly spoiling the memories of our last holiday as a family. Can you help? Will Hoyle

It’s heartbreaking that since you wrote to me your wife died, and dealing with this sort of problem at such a terrible time was the last thing you needed. After I contacted Enterprise, it decided to waive the charge and said: “We have looked into this issue and while we stand by our view that the car had suffered damage we accept that it has taken us longer to deal with the customer’s concerns than is usual. We are committed to providing a high quality of customer service and on this occasion feel we have fallen short of this. We will therefore contact the customer to inform them that we have waived the charge.” The company has also rescinded its ban on you hiring one of its cars again.

✉ I live in Washington state in the US and a Calm app “sleep story” read by Stephen Fry has me obsessed with Aberystwyth in Wales. My husband and I will be in London in June and are brave enough to take a train to Wales, but we don’t want to drive when we’re there. Are there any small-group or private tours that would include Aberystwyth on their itineraries? Sally Beeman

It’s a five-hour train journey from London to Aberystwyth and longer (up to six and a half hours) at weekends, so plan your journey carefully. The local tour operator Cambrian Safaris could put together a bespoke itinerary for the two of you for £295 for a whole day, or sign up for its tailor-made All Round Wales trip in the company’s Land Rover Discovery. Usually starting from Cardiff, it circles west around the coast and up to the north, with nights in Pembrokeshire, Aberystwyth and Snowdonia, but can be adapted to suit you (cambriansafaris.co.uk).

✉ My wife and I booked an Israel and Ancient Egypt cruise with Saga early last year. We are uncertain if it will visit the two Israeli destinations in September, but it’s looking unlikely, and they were the only reason we booked. We’ve contacted Saga to see if we can transfer to a more expensive cruise to North America but it has refused. One of the best parts of booking a holiday is looking forward to it, but I’m no longer interested in going to Israel because troubles can flare up at any time. What should we do? Is it likely that cruise ships will be going to Israel this year? David Stringer

I don’t have a crystal ball but it does seem vanishingly unlikely cruise ships will be visiting Israel this autumn and some cruise lines have already cancelled their trips to the region for the whole of 2024. Saga said: “Given the ongoing conflict, we are currently reviewing our options for the Israel and Ancient Egypt cruise. With the sailing not departing until September, a decision will be made next month and all guests will be contacted directly.”

Have you got a holiday dilemma? Email [email protected]

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Reviews 4.9.

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Amazing experience

Answered all the questions I had since it’s my first holiday abroad. Made sure the hotel was suitable. Very pleasant experience and atmosphere. Would use hays travel again in the future

Date of experience : 28 April 2024

Norwegian Fjords trip

I liaised with Kelly via messenger after seeing an online offer. Kelly was quick to respond, looking at alternative dates/ quotes for our trip. Rang through to book and received email confirmation along with a video of our cruise ship 🙂 2 trips to look forward to, both courtesy of Hays. Great customer service, highly recommended. Thank you Kelly @ Hays!

I initially made contact via e.mail

I initially made contact via e.mail, enquiring about two different cruises, pricing etc. When we visited the Portsmouth branch, they were able to obtain our initial enquiry and answer any other questions we had, regarding cabin sizes, prices etc. So we were able to make an informed choice with the relevant information given. Good competent service from start to finish.

Reply from Hays Travel

Thank you for the 5 stars and your lovely review. Its always a pleasure to book your holidays :) Courtney

Vey helpful travel agents want into Hayes Travel in Northfield…

We want into Hayes Travel in Northfield Avenue, Kettering, we were helped by a really nice lady Sophia, we wanted to book a holiday to Australia with stopovers. She was very informative and helpful and got us a great deal on our holiday. Nothing was to much trouble for her, she got us different quotes and gave us helpful advice.

Really good offers in Castleford…

Really good offers in Castleford constantly displayed week after week. Nipped in and spoke with Emily who did brilliant job booking myself a cruise, everything was explained throughout and simple booking process. I was really impressed with Emily therefore returned the day after and booked a holiday to New York also which again was explained start to finish. Emily had knowledge to advise what was required to prepare for New York and whilst in New York. Really happy!

The Travel agent (Adele) at Hays Travel…

The Travel agent (Adele) at Hays Travel was very friendly, professional and helped us get the best deal, which was great. She was very knowledgeable about the area we wanted to visit and gave us advice with regard to the nicest hotels and surrounding towns. Fantastic service.

Extremely good service

We have booked with Hays travel in Stourbridge for the last few years ever since they sorted out a major problem we had with another travel company during covid. We have found them to be helpful and very informative. They always call back when they say they will with the information you need. Wouldn't book with anyone else.

Julie made booking my 2026 cruise easy…

Julie made booking my 2026 cruise easy and enjoyable. She was knowledgeable about the ship which I am sailing on and gave good advice based on this. I booked my last holiday with Julie Ann and she was also brilliant when taking my original booking. Thank you ladies for making my 2025 and 2026 bookings a pleasure. I am sure I will be back when 2027 bookings open.

Our experience was great

Our experience was great, has it has been since we start using Hays Travel in Didsbury to book our holidays. Everyone there is there to help, and work really hard to find the best holiday for my family. The attention to detail, and the time they gave us to make sure that what we pick was the best option was fantastic.

First class service why go anywhere else

I book at least 4 holidays a year and always with Hayes. If you have excellent experience why go anywhere else. I enjoy my visits there the staff know their business and are very helpful and friendly and a special thank you Gill who normally handles my bookings.

Date of experience : 27 April 2024

Janet was brilliant! Would recommend

Janet at Hays was so helpful and knowledgeable! We came in not knowing where we wanted to go and the dates were very soon and she managed to find us lots of great options with lots of personal insight into the areas and what activities we could do there. Would highly recommend!!

As an untraveled person

As an untraveled person, I really did not know what I was doing booking a cruise. Hays have been amazing making everything clear, uncomplicated and stress free. Kerren is brilliant. She literally sorted everything for me at the best price. Great service, I wouldn’t book anywhere else.

Would I use Hays again? Definitely

Never used before, always been a TUI user.. looked on line first, but having a local store, thought it would be good to speak to someone… Turned out to be a good idea 😃 actually found a good hotel at a reasonable price with discount.. the team were very useful and patient with us as the location of choice was completely new for us.. thank you “Amy” in the Fareham branch.. 😃

Good holiday deal!

Clare was able to provide a cheaper quote than what I found from the main company website(Tui). Good communication throughout, quick at providing all documents via email & paper based. I will use Clare in the future again! Thankyou :)

Nisha!! Thank you so much!!!

Nisha!!! Thank you so much for being so professional and informative on your subject. You were amazing, we popped in just to look at holidays and ended up booking one in a beautiful location with a 5 Star rating. We are so happy! And it's you that made it for us!!!

Thank you for your Lovely Trustpilot Review & comments Carlton. It was a pleasure to be able to assist in booking your lovely holiday to the Crowne Plaza Vilamoura and I hope now that you are booked, you and Susan are thoroughly looking forward to it. Please do remember if you have any questions then we're here to answer any queries. Finally, we just wanted to say thank you for choosing to book your holiday with us locally in branch. Your business is very much appreciated by the team and It means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury. Have a lovely weekend both. Thanks for booking the Hays Way! Best wishes Nisha

Fantastic service would definitely recommend

All the staff in the office are so friendly, helpful and professional. Claire was able to get our holiday booked with exactly what we wanted and took all the stress out of the booking. Brilliant service. Have used the team before and wouldn't go anywhere else. Can highly recommend

Poppy and sammie and Katie from hays…

Poppy and sammie and Katie from hays travel Budleigh Salterton was awesome they helped with euros got insurance sorted and helped print the boarding passes for me Poppy is leaning as she is an apprentice and she was very well mannered and helped me get to where I wanted to be :) Highly recommend

Superstars in this branch, tell them what your thinking and they find it for you

Everytime we pop in to say 'hello' we come out with another holiday booked!! Life's too short not to travel. In all seriousness though, Jonny and the team here are amazing, we tell them what we are thinking and they will find the perfect holiday for you!! Thank you Jonny again for another perfect holibobs!! I'm now not allowed to speak to you again 😂😂🤦🏻‍♀️🤦🏻‍♀️ We still need to book for 2025 though!!

Staff were helpful, knowledgeable and also very patient. Really tried to match my requirements. Well done

Fast efficient flight booking

Your fast efficient service enabled me to book an emergency short notice flight to Australia. Thanks very much to Sophie for coordinating it with such efficiency. She came up with a number of options and I was able to choose the one that worked best. Thanks very much!!

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Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees

Rule makes it easy to get money back for cancelled or significantly changed flights, significantly delayed checked bags, and additional services not provided  

WASHINGTON – The Biden-Harris Administration today announced that the U.S. Department of Transportation (DOT) has issued a final rule that requires airlines to promptly provide passengers with automatic cash refunds when owed. The new rule makes it easy for passengers to obtain refunds when airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased.

“Passengers deserve to get their money back when an airline owes them - without headaches or haggling,” said U.S. Transportation Secretary Pete Buttigieg . “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.”  

The final rule creates certainty for consumers by defining the specific circumstances in which airlines must provide refunds. Prior to this rule, airlines were permitted to set their own standards for what kind of flight changes warranted a refund. As a result, refund policies differed from airline to airline, which made it difficult for passengers to know or assert their refund rights. DOT also received complaints of some airlines revising and applying less consumer-friendly refund policies during spikes in flight cancellations and changes. 

Under the rule, passengers are entitled to a refund for:

• Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.  
• Significantly delayed baggage return: Passengers who file a mishandled baggage report will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight.  
• Extra services not provided: Passengers will be entitled to a refund for the fee they paid for an extra service — such as Wi-Fi, seat selection, or inflight entertainment — if an airline fails to provide this service.

DOT’s final rule also makes it simple and straightforward for passengers to receive the money they are owed. Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. In addition, passengers would receive a travel credit or voucher by default from some airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.  

The final rule improves the passenger experience by requiring refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.   
• Prompt: Airlines and ticket agents must issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.  
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.    
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees, regardless of whether the taxes or fees are refundable to airlines.

The final rule also requires airlines to provide prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies.

In addition, in instances where consumers are restricted by a government or advised by a medical professional not to travel to, from, or within the United States due to a serious communicable disease, the final rule requires that airlines must provide travel credits or vouchers. Consumers may be required to provide documentary evidence to support their request. Travel vouchers or credits provided by airlines must be transferrable and valid for at least five years from the date of issuance.

The Department received a significant number of complaints against airlines and ticket agents for refusing to provide a refund or for delaying processing of refunds during and after the COVID-19 pandemic. At the height of the pandemic in 2020, refund complaints peaked at 87 percent of all air travel service complaints received by DOT. Refund problems continue to make up a substantial share of the complaints that DOT receives.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration

Under the Biden-Harris Administration and Secretary Buttigieg, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• Thanks to pressure from Secretary Buttigieg and DOT’s flightrights.gov dashboard, all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov .  
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.   
• Under Secretary Buttigieg, DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.  
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.  
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel.  
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs.

In addition to finalizing the rules to require automatic refunds and protect against surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, and the Department is working on its family seating junk fee ban proposal.  
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.   
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

The final rule on refunds can be found at https://www.transportation.gov/airconsumer/latest-news and at regulations.gov , docket number DOT-OST-2022-0089. There are different implementation periods in this final rule ranging from six months for airlines to provide automatic refunds when owed to 12 months for airlines to provide transferable travel vouchers or credits when consumers are unable to travel for reasons related to a serious communicable disease. 

Information about airline passenger rights, as well as DOT’s rules, guidance and orders, can be found at   https://www.transportation.gov/airconsumer .

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Automatic Refunds and No More Hidden Fees: D.O.T. Sets New Rules for Airlines

The Transportation Department issued new requirements on refunds when flights are canceled or delayed and on revealing “junk” fees before booking. Here’s what passengers can expect.

By Christine Chung

The Transportation Department on Wednesday announced new rules taking aim at two of the most difficult and annoying issues in air travel: obtaining refunds and encountering surprise fees late in the booking process.

“Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them — without having to ask,” said U.S. Transportation Secretary Pete Buttigieg in a statement, adding that the changes would not only save passengers “time and money,” but also prevent headaches.

The department’s new rules, Mr. Buttigieg said, will hold airlines to clear and consistent standards when they cancel, delay or substantially change flights, and require automatic refunds to be issued within weeks. They will also require them to reveal all fees before a ticket is purchased.

Airlines for America , a trade group representing the country’s largest air carriers, said in a statement that its airlines “abide by and frequently exceed” D.O.T. consumer protection regulations.

Passenger advocates welcomed the new steps.

Tomasz Pawliszyn, the chief executive of AirHelp, a Berlin-based company that assists passengers with airline claims, called it a “massive step forward and huge improvement in consumer rights and protection” that brings the United States closer to global standards in passenger rights.

Here’s what we know about the D.O.T.’s new rules, which will begin to go into effect in October.

There’s now one definition for a “significant” delay.

Until now, airlines have been allowed to set their own definition for a “significant” delay and compensation has varied by carrier . Now, according to the D.O.T., there will be one standard: when departure or arrival is delayed by three hours for domestic flights and six hours for international flights.

Passengers will get prompt refunds for cancellations or significant changes for flights and delayed bags, for any reason.

When things go wrong, getting compensation from an airline has often required establishing a cumbersome paper trail or spending untold hours on the phone. Under the new rules, refunds will be automatic, without passengers having to request them. Refunds will be made in full, excepting the value of any transportation already used. Airlines and ticket agents must provide refunds in the original form of payment, whether by cash, credit card or airline miles. Refunds are due within seven days for credit card purchases and within 20 days for other payments.

Passengers with other flight disruptions, such as being downgraded to a lower service class, are also entitled to refunds.

The list of significant changes for which passengers can get their money back also includes: departure or arrival from an airport different from the one booked; connections at different airports or flights on planes that are less accessible to a person with a disability; an increase in the number of scheduled connections. Also, passengers who pay for services like Wi-Fi or seat selection that are then unavailable will be refunded any fees.

Airlines must give travel vouchers or credits to ticketed passengers unable to fly because of government restrictions or a doctor’s orders.

The vouchers or credits will be transferable and can be used for at least five years after the date they were issued.

Fees for checked baggage and modifying a reservation must be disclosed upfront.

Airlines and ticket agents are now required to display any extra fees for things like checking bags or seat selection clearly and individually before a ticket purchase. They will also need to outline the airline’s policies on baggage, cancellations and changing flights before a customer purchases a ticket.

The rules, which apply to all flights on domestic airlines and flights to and from the United States operated by foreign airlines, have varying start dates.

For example, automatic refunds must be instituted by the airlines within six months. But carriers have a year before they’re required to issue travel vouchers and credits for passengers advised by a medical professional not to fly.

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Christine Chung is a Times reporter covering airlines and consumer travel. More about Christine Chung

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .

Starting this fall, airlines will have new refund rules for cancelations or delays

T he U.S. Department of Transportation announced this week a new rule that will require standardized refund policies across airlines.

According to the DOT's Wednesday announcement , the refunds must be automatic, prompt, in cash or the original form of payment and they must be in the full amount paid. The rule also requires airlines to provide notifications to travelers affected by cancellations or significant delays of their right to a refund.

"This is all about making it simpler for passengers," Secretary of Transportation Pete Buttigieg said on CNN this week .

Start the day smarter. Get all the news you need in your inbox each morning.

LIFT Academy: Indiana-based airline opens flight school at the home of the Tuskegee Airmen

The rule also requires airlines to be upfront about fees, reducing sticker shock at the point of purchase by requiring them to list baggage, change and cancellation fees and policies in a clear and transparent way. (This also applies to third-party sites like Expedia.)

"We're seeing a lot of these hidden fees, junk fees," Buttigieg said on CNN, "and it's not a free market if you don't know what you're getting or how much you're paying before you make that commitment to purchase the ticket."

Airline refunds: What makes me eligible?

Under the new rule, you can be eligible for a refund if you experience:

• Cancelled or significantly changed flights: If your flight is cancelled or otherwise significantly changed and you do not accept alternative transportation or airline credits, you can be entitled to a refund. A significant change would be considered departure or arrival times that vary by three hours domestically and six hours internationally; an increased number of connections; departing or arriving at a different airport; seating downgrades; or connections at different airports or on different planes that would be less accessible (for persons with disabilities).
• Significantly delayed baggage returns: Travelers who have filed a mishandled baggage report can get a refund of the checked-bag fee if the baggage isn't delivered within 12 hours of the domestic flight or within 15-30 hours of an international flight arriving at the gate (depending on flight length).
• Interruptions in extra services: You can be refunded the fee you paid for an extra service — WiFi, seat selection, inflight entertainment — if the airline fails to provide that service.

When will the new airline rules go into effect?

These changes are expected to go into effect in about six months, or around the end of October.

How quickly can I expect to get a refund?

For credit card purchases, refunds must be made within seven business days. For other payment methods, 20 calendar days.

USA TODAY contributed.

Contact IndyStar newsroom development director Holly Hays at [email protected]. Follow her on X/Twitter:  @hollyvhays

This article originally appeared on Indianapolis Star: Starting this fall, airlines will have new refund rules for cancelations or delays

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Home » Europe » Moscow

EPIC MOSCOW Itinerary! (2024)

Moscow is the heart of Mother Russia. Just the mention of this city conjures images of colorful bulbous pointed domes, crisp temperatures, and a uniquely original spirit!

Moscow has an incredibly turbulent history, a seemingly resilient culture, and a unique enchantment that pulls countless tourists to the city each year! Although the warmer months make exploring Moscow’s attractions more favorable, there’s just something about a fresh snowfall that only enhances the appearance of the city’s iconic sites!

If you’re a first-time visitor to Moscow, or simply wanting to see as much of the city as possible, this Moscow itinerary will help you do just that!

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Best Time To Visit Moscow

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Here is a quick look at the seasons so you can decide when to visit Moscow!

The summer months (June-August) are a great time to travel to Moscow to take advantage of the enjoyable mild temperatures. This is considered peak travel season. Bear in mind that hotel prices rise along with the temperatures!

If you’re planning a trip to Moscow during fall (September-November) try to plan for early fall. This way the temperatures will still be pleasant and winter won’t be threatening.

Russian winters (December-February) are not for the faint of heart as Napoleon learned to his peril. Some days the sun will be out for less than an hour, and snow is guaranteed. Although winters are exceptionally cold, this is when you’ll get a true glimpse of the Moscow experience!

The best time to visit Moscow is during spring  (March-May). The temperatures will begin to creep up and the sun begins to shine for significant portions of the day. Hotel rates will also have yet to skyrocket into peak ranges!

With a Moscow City Pass , you can experience the best of Moscow at the CHEAPEST prices. Discounts, attractions, tickets, and even public transport are all standards in any good city pass – be sure invest now and save them $$$ when you arrive!

Moscow is a large city with many accommodation options to choose from. Staying in a location that fits with your travel plans will only enhance your Moscow itinerary. Here is a brief introduction to a few great areas of the city we recommend checking out!

The best place to stay in Moscow to be close to all the action is Kitay-Gorod. This charming neighborhood will put you within walking distance to Moscow’s famous Red Square, thus cutting down on travel time. This will allow you to see more of the city in a shorter amount of time!

It’s surrounded by restaurants, cafes, bars, and shops. If you’re a first-time visitor to Moscow, or just planning a quick weekend in Moscow, then this area is perfect for you!

Another great area to consider is the Zamoskvorechye district. This area of the city offers a blend of new and old Moscow. It has an artsy vibe and there are plenty of fun sites you can explore outside of the main touristy areas of Moscow.

Of course, as in all areas of Moscow, it’s close to public transportation that will quickly connect you with the rest of the city and make your Moscow itinerary super accessible!

Best Airbnb in Moscow – Exclusive Apartment in Old Moscow

Modern and cozy, this apartment is in the heart of Old Moscow. Bordering the Basmanny and Kitay-Gorod districts, this two-bedroom flat is walking distance to the Kremlin and Red Square. Safe, quiet, and comfortable, this is the best Airbnb in Moscow, no question!

Best Budget Hotel in Moscow – Izmailovo Alfa Hotel

The Izmailovo Alfa Hotel is a very highly rated accommodation that provides all the components necessary for a comfortable trip to Moscow. There is an on-site restaurant, bar, fitness center, and an airport shuttle service. The rooms are modern and spacious and are equipped with a TV, heating/air conditioning, minibar, and more!

Best Luxury Hotel in Moscow – Crowne Plaza Moscow World Trade Centre

If you’re touring Moscow in luxury, the Crowne Plaza Moscow World Trade Centre is the hotel for you! Elegantly furnished rooms are equipped with a minibar, flat-screen TV,  in-room safes, as well as tea and coffee making facilities! Bathrooms come with bathrobes, slippers, and free toiletries. There is also an onsite restaurant, bar, and fitness center.

Best Hostel in Moscow – Godzillas Hostel

Godzillas Hostel is located in the center of Moscow, just a short walk from all the major tourist attractions and the metro station. Guests will enjoy all the usual hostel perks such as self-catering facilities, 24-hour reception, Free Wi-Fi, and security lockers. This is one of the best hostels in Moscow and its wonderful social atmosphere and will make your vacation in Moscow extra special!

Godzillas Hostel is one of our favourites in Moscow but they’re not taking guests right now. We’re not sure if they’re closed for good but we hope they’ll come back soon.

An important aspect of planning any trip is figuring out the transportation situation. You’re probably wondering how you’re going to get to all of your Moscow points of interest right? Luckily, this sprawling city has an excellent network of public transportation that will make traveling a breeze!

The underground metro system is the quickest and most efficient way to travel around Moscow. Most visitors rely exclusively on this super-efficient transportation system, which allows you to get to pretty much anywhere in the city! It’s also a great option if you’re planning a Moscow itinerary during the colder months, as you’ll be sheltered from the snow and freezing temperatures!

If you prefer above-ground transportation, buses, trams, and trolleybuses, run throughout the city and provide a rather comfortable alternative to the metro.

Moscow’s metro, buses, trams, and trolleybuses are all accessible with a ‘Troika’ card. This card can be topped up with any sum of money at a metro cash desk. The ticket is simple, convenient, and even refundable upon return to a cashier!

No matter which method you choose, you’ll never find yourself without an easy means of getting from point A to point B!

Red Square | Moscow Kremlin | Lenin’s Mausoleum | St. Basil’s Cathedral  | GUM Department Store

Spend the first day of your itinerary taking your own self guided Moscow walking tour around the historic Red Square! This is Moscow’s compact city center and every stop on this list is within easy walking distance to the next! Get ready to see all of the top Moscow landmarks!

Day 1 / Stop 1 – The Red Square

• Why it’s awesome: The Red Square is the most recognizable area in Moscow, it has mesmerizing architecture and centuries worth of history attached to its name.
• Cost: Free to walk around, individual attractions in the square have separate fees. 
• Food nearby: Check out Bar BQ Cafe for friendly service and good food in a great location! The atmosphere is upbeat and they’re open 24/7!

The Red Square is Moscow’s historic fortress and the center of the Russian government. The origins of the square date back to the late 15th century, when Ivan the Great decided to expand the Kremlin to reflect Moscow’s growing power and prestige!

During the 20th century, the square became famous as the site for demonstrations designed to showcase Soviet strength. Visiting the Red Square today, you’ll find it teeming with tourists, who come to witness its magical architecture up close!

The square is the picture postcard of Russian tourism, so make sure to bring your camera when you visit! No matter the season, or the time of day, it’s delightfully photogenic! 

It’s also home to some of Russia’s most distinguishing and important landmarks, which we’ve made sure to include further down in this itinerary. It’s an important center of Russia’s cultural life and one of the top places to visit in Moscow!

In 1990, UNESCO designated Russia’s Red Square as a World Heritage site. Visiting this historic site is a true bucket-list event and essential addition to your itinerary for Moscow!

Day 1 / Stop 2 – The Moscow Kremlin

• Why it’s awesome: The Moscow Kremlin complex includes several palaces and cathedrals and is surrounded by the Kremlin wall. It also houses the principal museum of Russia (the Kremlin Armory).
• Cost: USD $15.00
• Food nearby: Bosco Cafe is a charming place to grat a casual bite to eat. They have excellent coffee and wonderful views of the Red Square and the Moscow Kremlin!

The iconic Moscow Kremlin , also known as the Kremlin museum complex, sits on Borovitsky Hill, rising above the Moscow River. It is a fortified complex in the center of the city, overlooking several iconic buildings in the Red Square!

It’s the best known of the Russian Kremlins – citadels or fortress’ protecting and dominating a city. During the early decades of the Soviet era, the Kremlin was a private enclave where the state’s governing elite lived and worked.

The Kremlin is outlined by an irregularly shaped triangular wall that encloses an area of 68 acres! The existing walls and towers were built from 1485 to 1495. Inside the Kremlin museum complex, there are five palaces, four cathedrals, and the enclosing Kremlin Wall with Kremlin towers.

The Armoury Chamber is a part of the Grand Kremlin Palace’s complex and is one of the oldest museums of Moscow, established in 1851. It showcases Russian history and displays many cherished relics. Definitely make sure to check out this museum while you’re here!

The churches inside the Moscow Kremlin are the Cathedral of the Dormition, Church of the Archangel, Church of the Annunciation, and the bell tower of Ivan Veliki (a church tower).

The five-domed Cathedral of the Dormition is considered the most famous. It was built from 1475–1479 by an Italian architect and has served as a wedding and coronation place for great princes, tsars, and emperors of Russia. Church services are given in the Kremlin’s numerous cathedrals on a regular basis.

The Grand Kremlin Palace was the former Tsar’s Moscow residence and today it serves as the official workplace of the President of the Russian Federation (Vladimir Putin seems to have bagged that title for life) .

Insider Tip: The Kremlin is closed every Thursday! Make sure to plan this stop on your Moscow itinerary for any other day of the week!

Day 1 / Stop 3 – Lenin’s Mausoleum

• Why it’s awesome: The mausoleum displays the preserved body of Soviet leader Vladimir Lenin .
• Cost: Free!
• Food nearby: Khinkal’naya is a charming Georgian restaurant with vaulted ceilings and exposed brick. It’s a popular place with locals and right next to the Red Square!

Lenin’s Mausoleum, also known as Lenin’s Tomb, is the modernist mausoleum for the revolutionary leader Vladimir Lenin. It’s located within the Red Square and serves as the resting place for the Soviet leader! His preserved body has been on public display since shortly after his death in 1924.

It’s located just a few steps away from the Kremlin Wall and is one of the most controversial yet popular Moscow attractions!

Admission is free for everyone, you’ll only need to pay if you need to check a bag. Before visitors are allowed to enter the mausoleum, they have to go through a metal detector first. No metal objects, liquids, or large bags are allowed in the mausoleum!

Expect a line to enter the building, and while you’re inside the building, you’ll be constantly moving in line with other visitors. This means you won’t be able to spend as long as you’d like viewing the mausoleum, but you’ll still be able to get a good look. Pictures and filming while inside the building are strictly prohibited, and security guards will stop you if they see you breaking this rule.

The mausoleum is only open on Tuesday, Wednesday, Thursday, and Saturday – unless it’s a public holiday or a day scheduled for maintenance. The hours it’s open for each day are limited, make sure to check online before you visit to make sure you can fit this into your Moscow itinerary for that day!

Insider Tip: The Lenin’s Museum is there for people to pay their respect; remember to keep silent and move along quickly, it’s not intended for people to congregate around. Also, men are not allowed to wear hats and everyone must take their hands out of their pockets when inside the building.

Day 1 / Stop 4 – St. Basil’s Cathedral

• Why it’s awesome: A dazzling designed cathedral that showcases Russia’s unique architecture. This cathedral is one of the most recognizable symbols of the country!
• Cost: USD $8.00
• Food nearby: Moskovskiy Chaynyy Klub is a cozy cafe serving food items and pipping hot tea; it’s the perfect place to go if you’re visiting Moscow during the winter months!

Located in the Red Square, the ornate 16th-century St. Basil’s Cathedral is probably the building you picture when you think of Moscow’s unique architecture. Its colorful onion-shaped domes tower over the Moscow skyline!

The cathedral was built from 1555-1561 by order of Tsar Ivan the Terrible. It was designed with an iconic onion dome facade and enchanting colors that captivate all who see it. Fun fact: If you’re wondering why Russian churches have onion domes, they are popularly believed to symbolize burning candles!

This iconic cathedral has become a symbol of Russia due to its distinguishing architecture and prominent position inside the Red Square. It’s one of the most beautiful, wonderful, and mesmerizing historical cathedrals in the world!

The interior of the church surprises most people when they visit. In contrast to the large exterior, the inside is not so much one large area, but rather a collection of smaller areas, with many corridors and small rooms. There are 9 small chapels and one mausoleum grouped around a central tower.

Visiting the inside is like walking through a maze, there are even small signs all around the cathedral tracing where to walk, and pointing you in the right direction! The walls are meticulously decorated and painted with intricate floral designs and religious themes.

The church rarely holds service and is instead a museum open for the public to visit.

Insider Tip: During the summer months the line to go inside the cathedral can get quite long! Make sure to arrive early or reserve your tickets online to guarantee quick access into the cathedral!

Day 1 / Stop 5 – GUM Department Store

• Why it’s awesome: This is Russia’s most famous shopping mall! It’s designed with elegant and opulent architecture and provides a real sense of nostalgia!
• Cost: Free to enter
• Food nearby: Stolovaya 57 is a cafeteria-style restaurant with a variety of inexpensive Russian cuisine menu items including soups, salads, meat dishes, and desserts. It’s also located inside the GUM department store, making it very easily accessible when you’re shopping!

The enormous GUM Department Store is located within the historic Red Square. It has a whimsical enchantment to it that sets it apart from your typical department store.

A massive domed glass ceiling lines the top of the building and fills the interior with natural sunlight. There are live plants and flowers placed throughout the mall that give the shopping complex a lively and cheerful feel! A playful fountain sits in the center, further adding to the malls inviting a sense of wonder and amusement!

The GUM department store opened on December 2, 1893. Today, it includes local and luxury stores, including Fendi, Louis Vuitton, Prada, and many more! There are numerous cafes, restaurants, and even a movie theater inside!

For a special treat, head into Gastronom 1. This 1950s-style shop sells gourmet food items, like wine, freshly-baked pastries, cheese, Russian chocolate, and of course, vodka! Also, be on the lookout for a bicycle pedaling ice cream truck with an employing selling ice cream!

The ambiance is simply amazing, a trip to this idyllic shopping mall is an absolute must on any Moscow itinerary!

Insider Tip: Make sure to carry some small change on you in case you need to use the restroom, you’ll need to pay 50 rubles – or about USD $0.80 to use the bathroom in GUM.

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Novodevichy Convent | Gorky Park | State Tretyakov Gallery | All-Russian Exhibition Center | Bolshoi Theater

On your 2 day itinerary in Moscow, you’ll have a chance to use the city’s excellent public transportation service! You’ll explore a few more of Moscow’s historic highlight as well as some modern attractions. These sites are a little more spread out, but still very easily accessible thanks to the metro!

Day 2 / Stop 1 – Novodevichy Convent

• Why it’s awesome: The Novodevichy Convent is rich in imperial Russian history and contains some of Russia’s best examples of classical architecture!
• Cost: USD $5.00
• Food nearby: Culinary Shop Karavaevs Brothers is a cozy and simple place to have a quick bite, they also have vegetarian options!

The Novodevichy Convent is the best-known and most popular cloister of Moscow. The convent complex is contained within high walls, and there are many attractions this site is known for! 

The six-pillared five-domed Smolensk Cathedral is the main attraction. It was built to resemble the Kremlin’s Assumption Cathedral and its facade boasts beautiful snowy white walls and a pristine golden onion dome as its centerpiece. It’s the oldest structure in the convent, built from 1524 -1525, and is situated in the center of the complex between the two entrance gates.

There are other churches inside the convent as well, all dating back from many centuries past. The convent is filled with an abundance of 16th and 17th-century religious artworks, including numerous large and extravagant frescos!

Just outside the convent’s grounds lies the Novodevichy Cemetery. Here, you can visit the graves of famous Russians, including esteemed authors, composers, and politicians. Probably the most intriguing gravestone belongs to Russian politician Nikita Khruschev!

The Novodevichy Convent is located near the Moscow River and offers a peaceful retreat from the busy city. In 2004, it was proclaimed a UNESCO World Heritage Site. The convent remains remarkably well-preserved and is an outstanding example of Moscow Baroque architecture! 

Insider Tip: To enter the cathedrals inside the complex, women are advised to cover their heads and shoulders, while men should wear long pants.

Day 2 / Stop 2 – Gorky Central Park of Culture and Leisure

• Why it’s awesome: A large amusement area in the heart of the city offering many attractions!
• Cost: Free! 
• Food nearby: Check out Mepkato, located inside Gorky Central Park for a casual meal in a cozy setting. There are indoor and outdoor seating options and the restaurant is child-friendly!

Gorky Central Park of Culture and Leisure is a large green space in the heart of Moscow. The park opened in 1928, and it stretches along the scenic embankment of the Moskva River. It covers an area of 300-acres and offers a lovely contrast from the compact city center.

You’ll find all sorts of wonderful attractions, from boat rides to bike rentals to tennis courts and ping-pong tables, and much more! there are an open-air cinema and festive events and concerts scheduled in the summer months.  A wide selection of free fitness classes is also offered on a regular basis, including jogging, roller skating, and dancing!

Although many of the options you’ll find here are more suited for outdoor leisure during the summer, you’ll also a selection of winter attractions, including one of Europe’s largest ice rinks for ice-skating!

If you’re trying to decide what to do in Moscow with kids, the park also offers several venues designed specifically for kids. Check out the year-round Green School which offers hands-on classes in gardening and art! You can also feed the squirrels and birds at the Golitsinsky Ponds!

The park is very well maintained and kept clean and the entrance is free of charge, although most individual attractions cost money. There is also Wi-Fi available throughout the park.

With so many attractions, you could easily spend all day here! If you’re only planning a 2 day itinerary in Moscow, make sure to plan your time accordingly and map out all the areas you want to see beforehand!

Day 2 / Stop 3 – The State Tretyakov Gallery

• Why it’s awesome: The gallery’s collection consists entirely of Russian art made by Russian artists!
• Food nearby : Brothers Tretyakovs is located right across the street from the gallery. It’s a wonderfully atmospheric restaurant serving top quality food and drinks!

The State Tretyakov Gallery was founded in 1856 by influential merchant and collector Pavel Tretyakov.  The gallery is a national treasury of Russian fine art and one of the most important museums in Russia!

It houses the world’s best collection of Russian art and contains more than 130, 000 paintings, sculptures, and graphics! These works have been created throughout the centuries by generations of Russia’s most talented artists!

The exhibits range from mysterious 12th-century images to politically charged canvases. The collection is rich and revealing and offers great insight into the history and attitudes of this long-suffering yet inspired people!

All pictures are also labeled in English. If you plan to take your time and see everything inside the museum it will take a good 3-4 hours, so make sure to plan your Moscow trip itinerary accordingly! This gallery is a must-see stop for art lovers, or anyone wanting to explore the local culture and history of Russia in a creative and insightful manner! 

Insider Tip: When planning your 2 days in Moscow itinerary, keep in mind that most museums in Moscow are closed on Mondays, this includes The State Tretyakov Gallery!

Day 2 / Stop 4 – All-Russian Exhibition Center

• Why it’s awesome: This large exhibition center showcases the achievements of the Soviet Union in several different spheres. 
• Food nearby: Varenichnaya No. 1 serves authentic and homestyle Russian cuisine in an intimate and casual setting.

The All-Russian Exhibition Center is a massive park that presents the glory of the Soviet era! It pays homage to the achievements of Soviet Russia with its many different sites found on the property.

The center was officially opened in 1939 to exhibit the achievements of the Soviet Union. It’s a huge complex of buildings and the largest exhibition center in Moscow. There are several exhibition halls dedicated to different achievements and every year there are more than one hundred and fifty specialized exhibitions!

The Peoples Friendship Fountain was constructed in 1954 and is a highlight of the park. The stunning gold fountain features 16 gilded statues of girls, each representing the former Soviet Union republics. 

The Stone Flower Fountain was also built in 1954 and is worth checking out. The centerpiece of this large fountain is a flower carved from stones from the Ural Mountains! Along the side of the fountain are various bronze sculptures.

You will find many people zipping around on rollerblades and bicycles across the large area that the venue covers. It’s also home to amusement rides and carousels, making it the perfect place to stop with kids on your Moscow itinerary! Make sure to wear comfortable shoes and allow a few hours to explore all the areas that interest you!

Day 2 / Stop 5 – Bolshoi Theater

• Why it’s awesome: The Bolshoi Theater is a historic venue that hosts world-class ballet and opera performances!
• Cost: Prices vary largely between USD $2.00 –  USD $228.00 based on seat location.
• Food nearby: Head to the Russian restaurant, Bolshoi for high-quality food and drinks and excellent service!

The Bolshoi Theater is among the oldest and most renowned ballet and opera companies in the world! It also boasts the world’s biggest ballet company, with more than 200 dancers!

The theater has been rebuilt and renovated several times during its long history. In 2011 it finished its most recent renovation after an extensive six-year restoration that started in 2005. The renovation included an improvement in acoustics and the restoration of the original Imperial decor.

The Bolshoi Theater has put on many of the world’s most famous ballet acts! Tchaikovsky’s ballet Swan Lake premiered at the theater in 1877 and other notable performances of the Bolshoi repertoire include Tchaikovsky’s The Sleeping Beauty and The Nutcracker!

Today, when you visit the theater, you can expect a magical performance from skilled singers, dancers, and musicians with the highest level of technique!

If you don’t have time to see a show, the theater also provides guided tours on select days of the week. Tours are given in both Russian and English and will provide visitors with a more intimate look at the different areas of the theater!

The stage of this iconic Russian theater has seen many outstanding performances. If you’re a fan of the performing arts, the Bolshoi Theater is one of the greatest and oldest ballet and opera companies in the world, making it a must-see attraction on your Moscow itinerary!

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Godzillas Hostel is located in the center of Moscow, just a short walk from all the major tourist attractions and the metro station.

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Cosmonautics Museum | Alexander Garden | Ostankino Tower | Izmaylovo District | Soviet Arcade Museum

Now that we’ve covered what to do in Moscow in 2 days, if you’re able to spend more time in the city you’re going to need more attractions to fill your time. Here are a few more really cool things to do in Moscow we recommend!

Memorial Museum of Cosmonautics

• Hear the timeline of the ‘space race’ from the Russian perspective
• This museum is fun for both adults and children!
• Admission is USD $4.00

The Memorial Museum of Cosmonautics is a museum dedicated to space exploration! The museum explores the history of flight, astronomy, space exploration, space technology, and space in the arts. It houses a large assortment of Soviet and Russian space-related exhibits, and the museum’s collection holds approximately 85,000 different items!

The museum does an excellent job of telling the full story of the exciting space race between the USSR and the US! It highlights the brightest moments in Russian history and humanity and is very interesting and fun for all ages!

If you’re a fan of space or just curious about gaining insight into Russia’s fascinating history of space exploration, make sure to add this to your 3 day itinerary in Moscow!

The Alexander Garden

• A tranquil place to relax near the Red Square
• Green lawns dotted with sculptures and lovely water features
• The park is open every day and has no entrance fee

The Alexander Garden was one of the first urban public parks in Moscow! The garden premiered in 1821 and was built to celebrate Russia’s victory over Napoleon’s forces in 1812!

The park is beautiful and well maintained with paths to walk on and benches to rest on. The park contains three separate gardens: the upper garden, middle garden, and lower garden.

Located in the upper garden, towards the main entrance to the park is the Tomb of the Unknown Soldier with its eternal flame. This monument was created in 1967 and contains the body of a soldier who fell during the Great Patriotic War!

The park stretches along all the length of the western Kremlin wall for about half a mile. Due to its central location in the city, it’ll be easily accessible when you’re out exploring The Red Square.

It provides a bit of relief from the city’s high-energy city streets. Bring a picnic lunch, go for a walk, or just sit and people watch, this is one of the best Moscow sites to wind-down and relax!

Ostankino Television Tower

• Television and radio tower in Moscow
• Currently the tallest free-standing structure in Europe
• Make sure you bring your passport when you visit, you can’t go up without it!

For spectacular views of the city, make sure to add the Ostankino Television Tower to your itinerary for Moscow! This impressive free-standing structure provides stunning views of the city in every direction. The glass floor at the top also provides great alternative views of the city!

It takes just 58 seconds for visitors to reach the Tower’s observation deck by super fast elevator. The tower is open every day for long hours and is a great site in Moscow to check out! There is even a restaurant at the top where you can enjoy rotating views of the city while you dine on traditional Russian cuisine or European cuisine!

The tower is somewhat of an architectural surprise in a city that is not known for skyscrapers! To see the city from a new perspective, make sure to add this stop to your Moscow itinerary!

Izmaylovo District

• The most popular attractions in this district are the kremlin and the flea market
• Outside of the city center and easy to reach via metro
• Most popular during the summer and on weekends

Travel outside the city center and discover a unique area of the city! The Izmaylovo District is a popular destination for locals and tourists alike, and one of the coolest places to see in Moscow! The two main attractions we recommend checking out are the Kremlin and the flea market.

The Izmailovo Kremlin was established as a cultural center and molded after traditional Russian architecture. This colorful complex is home to several single-subject museums, including a Russian folk art museum and a vodka museum!

Next to the Kremlin is the Izmailovo open-air market, which dates back to the 17th century! The market is connected to the Izmailovo Kremlin by a wooden bridge. Pick up all your Russian souvenirs here, including traditional handicrafts, paintings, books, retro toys, and Soviet memorabilia!

You will find many hand-made and hand-painted options available at higher prices, as well as mass-produced souvenir options at lower prices!

Museum of Soviet Arcade Games

• Closed on Mondays
• Filled with old arcade games that visitors get to try out!
• The museum also includes a small cafe and burger shop

For something a little different, check out the Museum of Soviet Arcade Games! The museum features roughly 60 machines from the Soviet era, including video games, pinball machines, and collaborative hockey foosball! The machines inside the museum were produced in the USSR in the mid-1970s.

The best part is, most of the games are still playable! Purchase tickets and try the games out for yourself! The museum also has a neat little screening room that plays old Soviet cartoons and an area with Soviet magazines! This unique attraction is a fun addition to a 3 day itinerary in Moscow, and an attraction that all ages will enjoy! 

Whether you’re spending one day in Moscow, or more, safety is an important thing to keep in mind when traveling to a big city! Overall, Moscow is a very safe place to visit. However, it is always recommended that tourists take certain precautions when traveling to a new destination!

The police in Moscow is extremely effective at making the city a safe place to visit and do their best to patrol all of the top Moscow, Russia tourist attractions. However, tourists can still be a target for pickpockets and scammers.

Moscow has a huge flow of tourists, therefore there is a risk for pickpocketing. Simple precautions will help eliminate your chances of being robbed. Stay vigilant, keep your items close to you at all times, and don’t flash your valuables!

If you’re planning a solo Moscow itinerary, you should have no need to worry, as the city is also considered safe for solo travelers, even women. Stay in the populated areas, try and not travel alone late at night, and never accept rides from strangers or taxis without a meter and correct signage.

The threat of natural disasters in Moscow is low, with the exception of severe winters when the temperature can dip below freezing! Bring a good, warm jacket if you visit in Winter.

However, please note that Russian views on homsexuality are far less accepting than those in Western Europe. Likewise, Non-Caucasian travellers may sadly encounter racism in Russia .

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Now that we’ve covered all the top things to see in Moscow, we thought we’d include some exciting day trips to other areas of the country!

Sergiev Posad (Golden Ring)

On this 7-hour guided tour, you’ll visit several scenic and historic areas of Russia. Start your day with hotel pick-up as you’re transferred by a comfortable car or minivan to Sergiev Posad. Admire the charming Russian countryside on your drive and enjoy a quick stop to visit the Russian village, Rudonezh!

You’ll see the majestic Saint Spring and the Church of Sergiev Radonezh. You’ll also visit the UNESCO World Heritage Site, Trinity Lavra of St. Sergius, one of the most famous Orthodox sites in Russia!

Lastly, you’ll swing by the local Matreshka market and enjoy a break in a nice Russian restaurant before returning to Moscow!

Day Trip to Vladimir and Suzdal

On this 13-hour trip, you’ll discover old Russia, with its picturesque landscapes and white-stoned beautiful churches! You’ll visit the main towns of the famous Golden Ring of Russia – the name for several cities and smaller towns north-east of Moscow.

Your first stop will be in the town of Vladimir, the ancient capital of all Russian principalities. The city dates back to the 11th century and is one of the oldest and the most important towns along the Ring! Next, you’ll visit Suzdal, a calm ancient Russian town north of Vladimir with only 13,000 inhabitants!

The old-style architecture and buildings of Suzdal are kept wonderfully intact. If you’re spending three days in Moscow, or more, this is a great option for exploring the charming areas outside the city!

Zvenigorod Day Trip and Russian Countryside

On this 9-hour private tour, you’ll explore the ancient town of Zvenigorod, one of the oldest towns in the Moscow region! As you leave Moscow you’ll enjoy the stunning scenery along the Moscow River, and make a few stops at old churches along the way to Zvenigorod.

Upon arrival, you’ll explore the medieval center, including the 14th-century Savvino-Storozhevsky Monastery. Next, you’ll take a break for lunch (own expense) where you’ll have the chance to try out the Russian cuisine! Next, you’ll visit the Museum of Russian Dessert and sip on tea at a Russian tea ceremony.

The final stop of the day is at the Ershovo Estate, a gorgeous place to walk around and enjoy nature!

Day Trip to St Petersburg by Train visiting Hermitage & Faberge

On this full-day tour, you’ll enjoy a a full round trip to St Petersburg where you’ll spend an exciting day exploring another popular Russian city! You’ll be picked up from your hotel in Moscow and be transferred to the train station where you’ll ride the high-speed train ‘Sapsan’ to St Petersburg.

Upon arrival, you’ll start the day by touring the Hermitage Museum and the Winter Palace. Next, you’ll visit the Faberge Museum, where you’ll explore the impressive collection of rare Faberge Eggs! In the afternoon, enjoy a sightseeing boat ride and a traditional 3-course Russian lunch.

If you’re spending 3 days in Moscow, or more, this is an excellent trip to take!

Trip to Kolomna – Authentic Cultural Experience from Moscow

On this 10-hour tour, you’ll escape the city and travel to the historic town of Kolomna! First, you’ll visit the 14th-century Kolomna Kremlin, home to the Assumption Cathedral and an abundance of museums!

Next, enjoy lunch at a local cafe (own expense) before embarking on a tour of the Marshmallow Museum – of course, a marshmallow tasting is provided!  Your final stop is the Museum of Forging Settlements, where displays include armor and accessories for fishing and hunting.

Discover this beautiful Russian fairytale city on a private trip, where all of the planning is taken care of for you!

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Find out what people want to know when planning their Moscow itinerary.

How many days you need in Moscow?

We recommend that you spend at least two or three days in Moscow to take it all in.

What’s the best month to visit Moscow?

The best time to visit Moscow is over the spring, from March to May as temperatures are mild, crowds are thin and prices are reasonable.

What are some unusual things to do in Moscow?

I mean, queuing up to see an almost 100 year old corpse is pretty unsual! Check out Lenin’s Mausoleum if you fancy it!

What are some fun things to do in Moscow?

The Memorial Museum of Cosmonautics is a fun place to explore the famous space race from the perspective of the ‘other side’!

We hope you enjoyed our Moscow itinerary! We’ve made sure to cover all the Moscow must-sees as well as some unique attractions in the city! Our addition of insider tips, favorite food stops, and day trips from Moscow is an added bonus and will guarantee you make the most out of your exciting Russian vacation!

Immerse yourself in the modern and traditional Russian lifestyle! Get lost in museums, witness awe-inspiring architecture, and indulge in Russian cuisine! Spend the day strolling through all of the charming sites of Moscow, admiring the beautiful scenery and discovering the city’s fairytale-like enchantment!

And for transparency’s sake, please know that some of the links in our content are affiliate links . That means that if you book your accommodation, buy your gear, or sort your insurance through our link, we earn a small commission (at no extra cost to you). That said, we only link to the gear we trust and never recommend services we don’t believe are up to scratch. Again, thank you!

Alya and Campbell

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Travel Itinerary For One Week in Moscow: The Best of Moscow!

I just got back from one week in Moscow. And, as you might have already guessed, it was a mind-boggling experience. It was not my first trip to the Russian capital. But I hardly ever got enough time to explore this sprawling city. Visiting places for business rarely leaves enough time for sightseeing. I think that if you’ve got one week in Russia, you can also consider splitting your time between its largest cities (i.e. Saint Petersburg ) to get the most out of your trip. Seven days will let you see the majority of the main sights and go beyond just scratching the surface. In this post, I’m going to share with you my idea of the perfect travel itinerary for one week in Moscow.

Moscow is perhaps both the business and cultural hub of Russia. There is a lot more to see here than just the Kremlin and Saint Basil’s Cathedral. Centuries-old churches with onion-shaped domes dotted around the city are in stark contrast with newly completed impressive skyscrapers of Moscow City dominating the skyline. I spent a lot of time thinking about my Moscow itinerary before I left. And this city lived up to all of my expectations.

Travel Itinerary For One Week in Moscow

Day 1 – red square and the kremlin.

Metro Station: Okhotny Ryad on Red Line.

No trip to Moscow would be complete without seeing its main attraction. The Red Square is just a stone’s throw away from several metro stations. It is home to some of the most impressive architectural masterpieces in the city. The first thing you’ll probably notice after entering it and passing vendors selling weird fur hats is the fairytale-like looking Saint Basil’s Cathedral. It was built to commemorate one of the major victories of Ivan the Terrible. I once spent 20 minutes gazing at it, trying to find the perfect angle to snap it. It was easier said than done because of the hordes of locals and tourists.

As you continue strolling around Red Square, there’s no way you can miss Gum. It was widely known as the main department store during the Soviet Era. Now this large (yet historic) shopping mall is filled with expensive boutiques, pricey eateries, etc. During my trip to Moscow, I was on a tight budget. So I only took a retro-style stroll in Gum to get a rare glimpse of a place where Soviet leaders used to grocery shop and buy their stuff. In case you want some modern shopping experience, head to the Okhotny Ryad Shopping Center with stores like New Yorker, Zara, and Adidas.

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To continue this Moscow itinerary, next you may want to go inside the Kremlin walls. This is the center of Russian political power and the president’s official residence. If you’re planning to pay Kremlin a visit do your best to visit Ivan the Great Bell Tower as well. Go there as early as possible to avoid crowds and get an incredible bird’s-eye view. There are a couple of museums that are available during designated visiting hours. Make sure to book your ticket online and avoid lines.

Day 2 – Cathedral of Christ the Saviour, the Tretyakov Gallery, and the Arbat Street

Metro Station: Kropotkinskaya on Red Line

As soon as you start creating a Moscow itinerary for your second day, you’ll discover that there are plenty of metro stations that are much closer to certain sites. Depending on your route, take a closer look at the metro map to pick the closest.

The white marble walls of Christ the Saviour Cathedral are awe-inspiring. As you approach this tallest Orthodox Christian church, you may notice the bronze sculptures, magnificent arches, and cupolas that were created to commemorate Russia’s victory against Napoleon.

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Unfortunately, the current Cathedral is a replica, since original was blown to bits in 1931 by the Soviet government. The new cathedral basically follows the original design, but they have added some new elements such as marble high reliefs.

Home to some precious collection of artworks, in Tretyakov Gallery you can find more than 150,000 of works spanning centuries of artistic endeavor. Originally a privately owned gallery, it now has become one of the largest museums in Russia. The Gallery is often considered essential to visit. But I have encountered a lot of locals who have never been there.

Famous for its souvenirs, musicians, and theaters, Arbat street is among the few in Moscow that were turned into pedestrian zones. Arbat street is usually very busy with tourists and locals alike. My local friend once called it the oldest street in Moscow dating back to 1493. It is a kilometer long walking street filled with fancy gift shops, small cozy restaurants, lots of cute cafes, and street artists. It is closed to any vehicular traffic, so you can easily stroll it with kids.

Day 3 – Moscow River Boat Ride, Poklonnaya Hill Victory Park, the Moscow City

Metro Station: Kievskaya and Park Pobedy on Dark Blue Line / Vystavochnaya on Light Blue Line

Voyaging along the Moscow River is definitely one of the best ways to catch a glimpse of the city and see the attractions from a bit different perspective. Depending on your Moscow itinerary, travel budget and the time of the year, there are various types of boats available. In the summer there is no shortage of boats, and you’ll be spoiled for choice.

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If you find yourself in Moscow during the winter months, I’d recommend going with Radisson boat cruise. These are often more expensive (yet comfy). They offer refreshments like tea, coffee, hot chocolate, and, of course, alcoholic drinks. Prices may vary but mostly depend on your food and drink selection. Find their main pier near the opulent Ukraine hotel . The hotel is one of the “Seven Sisters”, so if you’re into the charm of Stalinist architecture don’t miss a chance to stay there.

The area near Poklonnaya Hill has the closest relation to the country’s recent past. The memorial complex was completed in the mid-1990s to commemorate the Victory and WW2 casualties. Also known as the Great Patriotic War Museum, activities here include indoor attractions while the grounds around host an open-air museum with old tanks and other vehicles used on the battlefield.

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The hallmark of the memorial complex and the first thing you see as you exit metro is the statue of Nike mounted to its column. This is a very impressive Obelisk with a statue of Saint George slaying the dragon at its base.

Maybe not as impressive as Shanghai’s Oriental Pearl Tower , the skyscrapers of the Moscow City (otherwise known as Moscow International Business Center) are so drastically different from dull Soviet architecture. With 239 meters and 60 floors, the Empire Tower is the seventh highest building in the business district.

The observation deck occupies 56 floor from where you have some panoramic views of the city. I loved the view in the direction of Moscow State University and Luzhniki stadium as well to the other side with residential quarters. The entrance fee is pricey, but if you’re want to get a bird’s eye view, the skyscraper is one of the best places for doing just that.

Day 4 – VDNKh, Worker and Collective Farm Woman Monument, The Ostankino TV Tower

Metro Station: VDNKh on Orange Line

VDNKh is one of my favorite attractions in Moscow. The weird abbreviation actually stands for Russian vystavka dostizheniy narodnogo khozyaystva (Exhibition of Achievements of the National Economy). With more than 200 buildings and 30 pavilions on the grounds, VDNKh serves as an open-air museum. You can easily spend a full day here since the park occupies a very large area.

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First, there are pavilions that used to showcase different cultures the USSR was made of. Additionally, there is a number of shopping pavilions, as well as Moskvarium (an Oceanarium) that features a variety of marine species. VDNKh is a popular venue for events and fairs. There is always something going on, so I’d recommend checking their website if you want to see some particular exhibition.

A stone’s throw away from VDNKh there is a very distinctive 25-meters high monument. Originally built in 1937 for the world fair in Paris, the hulking figures of men and women holding a hammer and a sickle represent the Soviet idea of united workers and farmers. It doesn’t take much time to see the monument, but visiting it gives some idea of the Soviet Union’s grandiose aspirations.

I have a thing for tall buildings. So to continue my travel itinerary for one week in Moscow I decided to climb the fourth highest TV tower in the world. This iconic 540m tower is a fixture of the skyline. You can see it virtually from everywhere in Moscow, and this is where you can get the best panoramic views (yep, even better than Empire skyscraper).

Parts of the floor are made of tempered glass, so it can be quite scary to exit the elevator. But trust me, as you start observing buildings and cars below, you won’t want to leave. There is only a limited number of tickets per day, so you may want to book online. Insider tip: the first tour is cheaper, you can save up to $10 if go there early.

Day 5 – A Tour To Moscow Manor Houses

Metro Station: Kolomenskoye, Tsaritsyno on Dark Green Line / Kuskovo on Purple Line

I love visiting the manor houses and palaces in Moscow. These opulent buildings were generally built to house Russian aristocratic families and monarchs. Houses tend to be rather grand affairs with impressive architecture. And, depending on the whims of the owners, some form of a landscaped garden.

During the early part of the 20th century though, many of Russia’s aristocratic families (including the family of the last emperor) ended up being killed or moving abroad . Their manor houses were nationalized. Some time later (after the fall of the USSR) these were open to the public. It means that today a great many of Moscow’s finest manor houses and palaces are open for touring.

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There are 20 manor houses scattered throughout the city and more than 25 in the area around. But not all of them easily accessible and exploring them often takes a lot of time. I’d recommend focusing on three most popular estates in Moscow that are some 30-minute metro ride away from Kremlin.

Sandwiched between the Moscow River and the Andropov Avenue, Kolomenskoye is a UNESCO site that became a public park in the 1920’s. Once a former royal estate, now it is one of the most tranquil parks in the city with gorgeous views. The Ascension Church, The White Column, and the grounds are a truly grand place to visit.

You could easily spend a full day here, exploring a traditional Russian village (that is, in fact, a market), picnicking by the river, enjoying the Eastern Orthodox church architecture, hiking the grounds as well as and wandering the park and gardens with wildflower meadows, apple orchards, and birch and maple groves. The estate museum showcases Russian nature at its finest year-round.

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If my travel itinerary for one week in Moscow was a family tree, Tsaritsyno Park would probably be the crazy uncle that no-one talks about. It’s a large park in the south of the city of mind-boggling proportions, unbelievable in so many ways, and yet most travelers have never heard of it.

The palace was supposed to be a summer home for Empress Catherine the Great. But since the construction didn’t meet with her approval the palace was abandoned. Since the early 1990’s the palace, the pond, and the grounds have been undergoing renovations. The entire complex is now looking brighter and more elaborately decorated than at possibly any other time during its history. Like most parks in Moscow, you can visit Tsaritsyno free of charge, but there is a small fee if you want to visit the palace.

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Last, but by no means least on my Moscow itinerary is Kuskovo Park . This is definitely an off-the-beaten-path place. While it is not easily accessible, you will be rewarded with a lack of crowds. This 18th-century summer country house of the Sheremetev family was one of the first summer country estates of the Russian nobility. And when you visit you’ll quickly realize why locals love this park.

Like many other estates, Kuskovo has just been renovated. So there are lovely French formal garden, a grotto, and the Dutch house to explore. Make sure to plan your itinerary well because the estate is some way from a metro station.

Day 6 – Explore the Golden Ring

Creating the Moscow itinerary may keep you busy for days with the seemingly endless amount of things to do. Visiting the so-called Golden Ring is like stepping back in time. Golden Ring is a “theme route” devised by promotion-minded journalist and writer Yuri Bychkov.

Having started in Moscow the route will take you through a number of historical cities. It now includes Suzdal, Vladimir, Kostroma, Yaroslavl and Sergiev Posad. All these awe-inspiring towns have their own smaller kremlins and feature dramatic churches with onion-shaped domes, tranquil residential areas, and other architectural landmarks.

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I only visited two out of eight cities included on the route. It is a no-brainer that Sergiev Posad is the nearest and the easiest city to see on a day trip from Moscow. That being said, you can explore its main attractions in just one day. Located some 70 km north-east of the Russian capital, this tiny and overlooked town is home to Trinity Lavra of St. Sergius, UNESCO Site.

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Sergiev Posad is often described as being at the heart of Russian spiritual life. So it is uncommon to see the crowds of Russian pilgrims showing a deep reverence for their religion. If you’re traveling independently and using public transport, you can reach Sergiev Posad by bus (departs from VDNKh) or by suburban commuter train from Yaroslavskaya Railway Station (Bahnhof). It takes about one and a half hours to reach the town.

Trinity Lavra of St. Sergius is a great place to get a glimpse of filling and warming Russian lunch, specifically at the “ Gostevaya Izba ” restaurant. Try the duck breast, hearty potato and vegetables, and the awesome Napoleon cake.

Day 7 – Gorky Park, Izmailovo Kremlin, Patriarch’s Ponds

Metro Station: Park Kultury or Oktyabrskaya on Circle Line / Partizanskaya on Dark Blue Line / Pushkinskaya on Dark Green Line

Gorky Park is in the heart of Moscow. It offers many different types of outdoor activities, such as dancing, cycling, skateboarding, walking, jogging, and anything else you can do in a park. Named after Maxim Gorky, this sprawling and lovely park is where locals go on a picnic, relax and enjoy free yoga classes. It’s a popular place to bike around, and there is a Muzeon Art Park not far from here. A dynamic location with a younger vibe. There is also a pier, so you can take a cruise along the river too.

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The Kremlin in Izmailovo is by no means like the one you can find near the Red Square. Originally built for decorative purposes, it now features the Vernissage flea market and a number of frequent fairs, exhibitions, and conferences. Every weekend, there’s a giant flea market in Izmailovo, where dozens of stalls sell Soviet propaganda crap, Russian nesting dolls, vinyl records, jewelry and just about any object you can imagine. Go early in the morning if you want to beat the crowds.

All the Bulgakov’s fans should pay a visit to Patriarch’s Ponds (yup, that is plural). With a lovely small city park and the only one (!) pond in the middle, the location is where the opening scene of Bulgakov’s novel Master and Margarita was set. The novel is centered around a visit by Devil to the atheistic Soviet Union is considered by many critics to be one of the best novels of the 20th century. I spent great two hours strolling the nearby streets and having lunch in the hipster cafe.

Conclusion and Recommendations

To conclude, Moscow is a safe city to visit. I have never had a problem with getting around and most locals are really friendly once they know you’re a foreigner. Moscow has undergone some serious reconstruction over the last few years. So you can expect some places to be completely different. I hope my one week Moscow itinerary was helpful! If you have less time, say 4 days or 5 days, I would cut out day 6 and day 7. You could save the Golden Ring for a separate trip entirely as there’s lots to see!

What are your thoughts on this one week Moscow itinerary? Are you excited about your first time in the city? Let me know in the comments below!

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24 comments.

Ann Snook-Moreau

Moscow looks so beautiful and historic! Thanks for including public transit information for those of us who don’t like to rent cars.

MindTheTravel

Yup, that is me 🙂 Rarely rent + stick to the metro = Full wallet!

Mariella Blago

Looks like you had loads of fun! Well done. Also great value post for travel lovers.

Thanks, Mariella!

I have always wanted to go to Russia, especially Moscow. These sights look absolutely beautiful to see and there is so much history there!

Agree! Moscow is a thousand-year-old city and there is definitely something for everyone.

Tara Pittman

Those are amazing buildings. Looks like a place that would be amazing to visit.

Adriana Lopez

Never been to Moscow or Russia but my family has. Many great spots and a lot of culture. Your itinerary sounds fantastic and covers a lot despite it is only a short period of time.

What was their favourite thing about Russia?

Gladys Parker

I know very little about Moscow or Russia for the\at matter. I do know I would have to see the Red Square and all of its exquisite architectural masterpieces. Also the CATHEDRAL OF CHRIST THE SAVIOUR. Thanks for shedding some light on visiting Moscow.

Thanks for swinging by! The Red Square is a great starting point, but there way too many places and things to discover aside from it!

Ruthy @ Percolate Kitchen

You are making me so jealous!! I’ve always wanted to see Russia.

Moscow is in my bucket list, I don’t know when I can visit there, your post is really useful. As a culture rich place we need to spend at least week.

DANA GUTKOWSKI

Looks like you had a great trip! Thanks for all the great info! I’ve never been in to Russia, but this post makes me wanna go now!

Wow this is amazing! Moscow is on my bucket list – such an amazing place to visit I can imagine! I can’t wait to go there one day!

The building on the second picture looks familiar. I keep seeing that on TV.

Reesa Lewandowski

What beautiful moments! I always wish I had the personality to travel more like this!

Perfect itinerary for spending a week in Moscow! So many places to visit and it looks like you had a wonderful time. I would love to climb that tower. The views I am sure must have been amazing!

I was lucky enough to see the skyline of Moscow from this TV Tower and it is definitely mind-blowing.

Chelsea Pearl

Moscow is definitely up there on my travel bucket list. So much history and iconic architecture!

Thumbs up! 🙂

Blair Villanueva

OMG I dream to visit Moscow someday! Hope the visa processing would be okay (and become more affordable) so I could pursue my dream trip!

Yup, visa processing is the major downside! Agree! Time and the money consuming process…

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