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• Leaders Speak
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• MakeMyTrip introduces 'Trip Guarantee' option for train travellers

Trip Guarantee, is designed to help passengers discover and book last-minute alternate travel and financing options in case the train ticket remains unconfirmed before chart preparation.

• ETTravelWorld
• Updated On Jul 15, 2021 at 01:57 PM IST

• Published On Jul 15, 2021 at 01:08 PM IST

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• cluster search
• parikshit choudhary
• train booking
• trip guarantee

MakeMyTrip unveils trip guarantee to upgrade to alternate travel mode

MakeMyTrip (MMT) has introduced a gamut of new features within its trains segment to offer more choices, flexibility and convenience to customers when booking a train journey on the platform. The feature Trip Guarantee has been designed to help passengers discover and book last-minute alternate travel and financing options in case the train ticket remains unconfirmed before chart preparation, during these uncertain times.

The feature allows customers to upgrade their unconfirmed train ticket to opt for a fresh booking through flight, cab, bus or an alternate train journey for a future date.

With Trip Guarantee, the company aims at easing financial woes associated with paying for an expensive last-minute flight or other ticket. The OTA will generate a travel voucher of a higher value that customers can redeem to book a flight or another travel mode on the company’s platform within seven days since the original date of travel.

Parikshit Choudhary, chief business officer in ground transport in MakeMyTrip, said: “Customers currently seek travel options that provide an assurance of a successful journey amid the evolving travel guidelines during the pandemic. Trip Guarantee is one such step towards protecting our customers against uncertainties associated with waitlisted train bookings. The biggest differentiator of this new feature is the 3X refund that promises to secure our customers against any hike in fares as they rebook their journey through an alternate mode of transportation including flights, cabs etc. Overall, our new product offerings are aimed at providing a complete peace of mind to our train customers.”

The OTA has also rolled out a few other offerings to provide more flexibility in booking and travel choices to train bookers. One of these new offerings includes Cluster Search option that allows a customer to search and explore more train options, in case the preferred trains are running full, from stations within 60kms of range from the original boarding point.

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MakeMyTrip Launches Trip Guarantee

MakeMyTrip has introduced a gamut of new features within its trains segment to offer more choices, flexibility and convenience to customers when booking a train journey on the platform.

Trip Guarantee, an industry-first feature has been designed to help passengers discover and book last-minute alternate travel and financing options in case the train ticket remains unconfirmed before chart preparation, during these uncertain times. The feature allows customers to upgrade their unconfirmed train ticket to opt for a fresh booking through flight, cab, bus or an alternate train journey for a future date.

With Trip Guarantee, the company aims at easing financial woes associated with paying for an expensive last-minute flight or other ticket. MakeMyTrip will generate a travel voucher of a higher value that customers can redeemed to book a flight or another travel mode on the MakeMyTrip platform within seven days since the original date of travel.

Commenting on the new features that have been rolled out to make the process of booking a train journey convenient and hassle-free during the pandemic, Parikshit Choudhary, Chief Business Officer, ground Transport at MakeMyTrip shared “Today, customers seek travel options that provide an assurance of a successful journey amid the evolving travel guidelines during the pandemic. Trip Guarantee is one such step towards protecting our customers against uncertainties associated with waitlisted train bookings. The biggest differentiator of this new feature is the 3X refund that promises to secure our customers against any hike in fares as they rebook their journey through an alternate mode of transportation including flights, cabs etc. Overall, our new product offerings are aimed at providing a complete peace of mind to our train customers.”

MakeMyTrip has also rolled out a few other offerings to provide more flexibility in booking and travel choices to train bookers. One of these new offerings includes Cluster Search option that allows a customer to search and explore more train options.

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Train Tickets Cancellation Policy

• Customers can logon to MakeMyTrip Website for Cancelling their e-Tickets or Filling TDR. Cancellation can be done online and the refund will be credited back to customer’s Card/Bank account used at the time of booking.
• Train Chart is usually prepared 4 hours before departure of train. For train starting morning (up to 12 noon), the chart preparation is usually done on the previous night.
• Fully waitlisted tickets will be auto-cancelled by Railways after Chart Preparation and the refund shall be automatically credited to customer’s card/back account used at the time of booking.
• Agent Service Fee and Payment Gateway Charges charged by MakeMyTrip are non-refundable.
• Cancellations and Refund will be based on Indian Rail Refund and TDR filing rules. These rules are subjected to change by Indian Railways. MakeMyTrip, though makes an effort to keep latest railways terms and conditions and Refund Rules visible on our platform but cannot be held accountable in case of any changes.

1) Cancellation Charges for Confirmed Tickets

The cancellation charges for confirmed ticket are based on the time of cancellation and the status of your ticket. Detailed explanations are given below: -

• If confirmed e-ticket is cancelled more than 48 hours in advance of the scheduled departure of the train, a minimum per passenger cancellation charges shall be deducted at the flat rate:

Note : Chart preparation time is the time for the chart preparation from the Train Originating Station or from the Previous Chart Preparation station.

• No refund of fare shall be admissible on the e-tickets having confirmed reservation in case the ticket is not cancelled or TDR not filed online upto 4 hours before the scheduled departure of the train.
• No refund of fare shall be admissible on RAC e-tickets in case the ticket is not cancelled or TDR not filed online upto 30 minutes before the scheduled departure of the train.

2) Cancellation Charges for RAC or Waitlisted Tickets

• If RAC or Wait-listed e-ticket is cancelled upto 30 mins of scheduled departure of train, the refund shall be made after deducting clerkage charges of Rs.60 (plus GST for AC class).
• No refund shall be granted on RAC ticket or Wait-listed e-ticket after 30 mins before the scheduled departure of the train.
• If Confirmed reservation has been provided to RAC or Wait-listed ticket holder at the time of Chart Preparation, such ticket shall be treated as a Reserved Ticket and cancellation charges shall be payable in accordance of Confirmed Tickets (Clause 1) .

3) Cancellation Charges for Partially Confirmed Tickets

• In case of e-ticket of more than 1 passenger, if some passengers have Confirmed Reservation and others are on RAC or Waiting-list, full refund of fare less clerkage charges of Rs.60 (plus GST) shall be admissible for Confirmed passengers also subject to the condition that the e-ticket is cancelled online or TDR is filed for all the passengers upto 30 mins before the scheduled departure of the train.
• In case of e-ticket of more than 1 passenger, if some passengers have confirmed reservation and others are on RAC or Waiting-list, and RAC or Wait-listed passengers are not travelling, a Certificate is required to be obtained from Ticket Checking staff in the train. Passenger is required to file a TDR for those not travelled passenger upto 72 hours of actual arrival of train at passenger’s destination.

Original Certificate is required to be sent through post to “Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi -110055.”

4) Fully Wait-listed Ticket (after chart preparation)

In case of e-tickets where all passengers are wait-listed even after chart preparation, auto-refund shall be processed into customers bank/card account after deducting Clerkage charges i.e. Rs.60 (plus GST in AC classes).

5) Refund in case of Train Cancellation

In case of cancellation of train, full refund of fare shall be directly credited to customer’s card/bank account used at the time of booking on MakeMyTrip.

6) Train running more than 3 hours late

• No Cancellation Charges or Clerkage shall be levied and full fare shall be refunded to all passengers holding Confirmed, RAC and Wait-listed tickets, if the journey is not undertaken due to late running of the train by more than 3 hours of the scheduled departure of the train from the station commencing journey subject to the condition that - TDR is filed online before the actual departure of the train for availing full refund.
• In case the ticket is cancelled or TDR is filed online after the actual departure of train. No refund of fare shall be admissible.

7) Refund if Railway administration is unable to provide accommodation

• Where a railway administration is unable to provide accommodation for any reason whatsoever to passengers holding reserved tickets, no cancellation charge shall be levied and full refund of fare shall be granted to them if such tickets are surrendered for refund within 3 hours from the actual departure of the train.
• Provided that when the train is cancelled due to unforeseen circumstances such as accident, breach or flood, the ticket is surrendered within 3 days excluding the scheduled day of departure of the train.

8) Refund on Partially Used e-Tickets

• If passenger terminates the journey en-route, a Certificate shall be issued by Ticket Checking Staff or Station Master. The original Certificate has to be sent through post to

"Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi - 110055."

• File TDR online upto 72 hours after the scheduled departure of the train.

9) Refund in case of AC Failure

For AC Classes, if AC is not provided for part of journey then refund of fare shall be processed for that Part of journey basis below conditions:

• If Ticket is for AC First Class then fare difference between AC First Class and First Class fare
• If Ticket is for 2AC or 3AC Class then fare difference between 2AC or 3AC and Sleeper Class Fare.
• If Ticket is for AC Chair Car then fare difference between AC Chair Car and Second Class.
• If Ticket is for Executive Class then fare difference between Executive Class and First Class Fare.

In such cases, online TDR should be filed 24 hours of actual arrival of train at passenger’s destination station and the original Certificate (GC/EFT) issued by TTE at the time of journey should be send through post to Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi - 110055.

Refund will be processed through TDR only after receiving the Original Certificate (GC/EFT). IRCTC will forward the claim to Concerned Zonal Railways under whose jurisdiction the train destination falls.  After  receipt  of  the  refund  amount  from  the  said  Railway,  refund amount will be credited back to passenger’s account used at the time of booking.

10) Refund if Passenger made to travel in Lower Class

• If the ticket holder of higher class is made to travel in lower class, refund of fare difference between booked class and travelled class will be provided.
• Passenger is required to get the Certificate from Ticket Checking Staff (TTE).
• File TDR online within 2 Days of date of issue of certificate.
• Send Original Certificate though post to Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi - 110055.
• Refund will be processed through TDR only after receiving the Original Certificate (GC/EFT). IRCTC will forward the claim to Concerned Zonal Railways under whose jurisdiction the train destination falls. After  receipt  of  the  refund  amount  from  the  said  Railway,  refund amount will be credited back to passenger’s account used at the time of booking.

11) Tatkal Tickets

• Tatkal tickets are non-refundable. No refund shall be processed in case of Confirmed Tatkal tickets.
• Refund in case of RAC and Waitlisted Tatkal Tickets will be as par Clause 2 - Cancellation Charges for RAC or Waitlisted Tickets.
• In case of Tatkal ticket issued for travel for more than one passenger, some passengers have confirmed reservation and others are on waiting list, full refund of fare, less clerkage shall be admissible for confirmed passengers also subject to the condition that entire Tatkal ticket is cancelled upto 30 mins minutes before the scheduled departure of train.
• If Confirmed Reservation has been provided to RAC or Waitlisted ticket holder at any time upto final  preparation  of  charts,  such  ticket  shall  be  treated  as  confirmed/partially  confirmed  and Cancellation charges shall be payable as applicable to confirmed/partially confirmed tickets.

12) Tickets Booked in Premium Special Trains

• Cancellation of both Confirmed and RAC Ticket is not allowed in case the ticket is booked in Premium Special Train.
• However if the train is cancelled, full refund will be processed into customer’s account.

13) Cancellation of E-Ticket

• E-Ticket can be cancelled online till preparation of charts and refund will be granted by PRS system as per extant Railway Refund Rules.
• After preparation of charts, the user will have to file online TDR for claiming refund. The refund case will be decided by Railways. The TDR can be filed by the same user who books the ticket. After receipt of the refund amount from Railway, it shall be credited in customer’s account used at the time of booking.
• No refund shall be granted on partially Confirmed E-Ticket against which none of the passengers has travelled, if TDR is filed after 30 minutes before the scheduled departure of the train.
• No refund shall be granted on Partial RAC/Waitlisted Ticket against which none of the passengers have travelled, if TDR is filed after 30 minutes before the scheduled departure of the train
• No refund will be granted in case of train running more than 3 hours late and TDR is filled with this reason after actual departure of the train.
• In case of party e-ticket or family e-ticket issued for travel of more than 1 passenger, some passengers have confirmed reservation and others are on RAC or waiting list, then in case of passengers on RAC or waiting list not travelling, a certificate shall be obtained from the   ticket  checking staff to that effect and refund of fare shall be processed online through TDR, indicating the details of the certificate issued by ticket checking staff and the online TDR shall be filed upto 72 hours of actual arrival of the train at passengers' destination and the original certificate issued by ticket  checking staff shall be sent through post to  "Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi - 110055."
• The cases in which TDR are filed are decided by the Zonal Railway under whose jurisdiction the train destination falls. After receipt of the refund amount from the said Railway, refund amount will be credited back to customer’s card/bank account used at the time of booking.
• Customer can Cancel their train ticket on MakeMyTrip between 12:20 AM to 11:45 PM only.
• If customer is not able to cancel through web interface before Chart Preparation, customers are requested to send an email to railservice (at) makemytrip.com.

14) TDR Refund eligibility as per Railway Refund Rules

Please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC or MakeMyTrip.

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• Leaders Speak
• Brand Solutions
• MakeMyTrip launches ‘Trip Guarantee’ to help travellers upgrade to an alternate travel

With Trip Guarantee, the company aims at easing financial woes associated with paying for an expensive last-minute flight or other ticket.

• ETHospitalityWorld
• Published On Jul 12, 2021 at 04:33 PM IST

• Updated On Jul 12, 2021 at 04:33 PM IST

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Related MakeMyTrip India reviews

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MakeMyTrip Review [2024]: Will You Get Your Refund?

Find all you'll need to know about MakeMyTrip, a travel deals company based in India. This business claims to provide a one-stop shop for touring India. But are they actually legit?

If you've decided on India for your next big adventure, I'm jealous. What an amazing destination choice!

But with so much to see and do, how can you make the most of your Indian vacation? Whether you're just starting to plan or you're looking for next steps after purchasing flight tickets, you should think about turning to a specialized travel booking company.

There are lots of general reservation platforms like Travelocity or Expedia. While these are fantastic options, MakeMyTrip stands out since its focus is on India travel!

Unsure why you'd want to use something like MakeMyTrip? Imagine this...

You land in an airport, take a cab to the hotel, depart the next day to another location by bus, and depart from there the day after by train. You go on like that using multiple modes of transport and staying at several different hotels.

If all of this info was on different sites and apps, things could easily get lost! That's why you should think about using an app, like MakeMyTrip, to keep your trip plans to India in mostly one place.

You may have heard about travel deals sites like Going or Dollar Flights Club , but today I'll be giving you the down low on MakeMyTrip. This site promises to offer you an integrative service that provides you the best prices all along your travels.

But, will it really keep its promises? Let's find out...

What Is MakeMyTrip?

MakeMyTrip (MMT) is a popular online travel platform that provides a wide range of travel services to millions of people worldwide. Founded in 2000 by Deep Kalra, it's considered one of the largest online travel company in India.

One of the reasons travelers choose MakeMyTrip is its comprehensive range of travel services. Expect to be able to plan an entire trip on here, from booking flights, hotels, and vacation packages to arranging bus and train tickets.

MakeMyTrip describes itself as a “one-stop-travel-shop” both for locals and foreigners touring in India. It's easy to use and offers competitive prices, making it an attractive option for budget-conscious travelers.

At present, most of the travel products and services available on the site are for travelers in India. You can either use the MakeMyTrip app or website to place and manage your reservations.

The mobile app is available in both Android and iOS versions.

But we're all travelers here, so you and I both know it's always a good idea to compare prices and services offered by different platforms before booking your travel. I've rounded up all the details you need to know about MakeMyTrip and whether it'll suit your needs and budget the best. 

Useful Features

Book train tickets.

You can book your train rides in India via MakeMyTrip. Using their services, you can check train schedules, seat availability, and booking status of your ticket after you've booked.

As the official partner of IRCTC, MakeMyTrip also offers many other services like the ability to book ‘Taktal”, meaning last-minute in English, and special tickets.

Book Hotels

MakeMyTrip.com offers both domestic and international hotel booking facilities. It'll have many options for you to browse, including hotels at a reasonable price or more luxurious resorts. You'll come across great deals and discounts for a hotel room.

Recently, MMT also introduced a selection of hotels handpicked by its internal team, with guaranteed quality and reliability.

Book Bus Tickets

MakeMyTrip India has partnered with bus operators in India to provide e-booking services. You can check seat availability, book bus tickets online, and receive real-time updates of its location.

Book Flights

MakeMyTrip lets you compare flight fares of different operators and book the best deal for your destinations. Flight booking is available for both local and international destinations, with discounted fares offered from time to time.

On a second note, if you can’t find cheap flights on this website, another great place I love to find cheap flights on is Skyscanner !

Book Holiday Packages and Events

In addition to sorting your accommodation and transportation needs, MMT also provides holiday packages to different local and international destinations.

Get ready for lots of fun! You can book tours to attend special events and festivals for you and your travel friends to enjoy.

Foreign Currency Exchange

Foreign currency exchange is another popular feature offered by MMT via Fxcart . You can compare the exchange rates between different licensed dealers and select the best offer.

You may not think this is a big deal, but saving some money on currency exchange will make you feel good! It could even keep you under budget in some cases.

How to Use MakeMyTrip

So you've decided to use MakeMyTrip to book your next trip to India, but you're not sure how to use it? No problem, I've got you covered.

From flights to hotels to transportation, here's a step-by-step breakdown on how to use MakeMyTrip:

Step 1 - Start by visiting the MakeMyTrip website or download the app. The homepage will show you various options for travel, including flights, hotels, and holiday packages.

Step 2 - Create a new account, if you don't already have one. After signing up with your email, Google account, or Facebook account, you'll have access to all of MakeMyTrip's features and services.

Step 3 - Next, select the type of travel you're interested in. If you're looking for flights, for example, click on the "Flights" option and enter your departure and arrival cities, travel dates, and number of travelers.

Step 4 - Once MakeMyTrip gathers the results, you can filter the results by price, airline, or departure time to narrow down your options.

Step 5 - Choose the best option available for you. But remember to make sure to review the details. The worst thing is to find out after you've booked that there are issues with your reservation!

Step 6 - After choose the option you want, review your booking details and make any necessary changes. This is where you add extra baggage or select a seat. Once you're satisfied, click "Continue" to proceed to the payment page.

Step 7 - Finally, confirm your booking and make the payment for the full booking amount. MakeMyTrip accepts various payment options, including credit/debit cards, net banking, and mobile wallets.

Making Changes to Your Booking

So, you've made a booking on MakeMyTrip, and now you need to make some changes? Don't worry, it's not as complicated as it sounds.

Whether you need to change the dates of your flight or hotel stay, add or remove travelers, or even cancel your reservation altogether, MakeMyTrip aims to make it easy for you.

To make changes to your booking, simply log in to your MakeMyTrip account and go to the "My Bookings" section. From there, you can view your booking details and make any necessary changes or cancellations. Keep in mind that any changes or cancellations may incur extra charges, depending on the policies of the airlines, hotels, or other service providers.

In some cases, you may also need to provide your booking ID along with any other relevant information, such as your name and contact details.

Remember, read the terms and conditions of your booking carefully before buying! They may vary depending on the type of booking and the service provider. By knowing this information before you book, it will make your life easier.

If you're unsure about any aspects of the process, try reaching out to MakeMyTrip's customer service for assistance.

Convenience

Instead of using multiple apps or websites, you can use MMT to sort everything from your flights to hotels to other transportation needs. It covers both public and private transportation modes in India.

Plus, you can track and manage all your reservations from a single mobile app. Pretty great if you ask me!

You can easily find cheap flights, hotel booking offers, and discounted holiday packages on MakeMyTrip. Although the number of deals available depends on your destination, many users have managed to bag some great deals, even on last-minute bookings.

Users might also receive discount coupons that they can use for their future travel bookings. For thrifty travelers, I think you'll be impressed by some of the deals found on MakeMyTrip.

Booking Issues

We came across a lot of bad reviews of MMT that highlighted numerous issues users encountered with regards to booking. In many cases, the bookings were not registered with the service provider, although the user had placed them via the MakeMyTrip website.

Some of the locations of hotels shown on the MakeMyTrip website are also inaccurate.

Refund Issues

From the info I gathered, their cancellation and refund process is also unreliable, and it takes ages for users to get their money back. Issues like these can easily frustrate anyone as it defeats the primary purpose of apps like MakeMyTrip. That is to eliminate the stress and hassle!

Poor Customer Service

Another main drawback of using MMT is their unreliable customer service, although customers are promised a 24/7 support team. The contact numbers are unresponsive most of the time, and they take a long time to reply to emails. Many customer complaints highlighted this issue.

So, the chances are that it would be difficult for you to sort an issue regarding booking or refund through them.

What Real Customers Are Saying

Before you book, I understand you want to hear more about the good and bad about MakeMyTrip. But, not from me... it's always better to hear about what real customers who've used the service are saying.

I've looked over customer reviews on Consumer Affairs , Trustpilot , and Mouthshut.com .

On all 3 websites, the ratings are overwhelmingly negative. On Trustpilot and Mouthshut combined, over 37,000 reviews rated MakeMyTrip with a measly 1.58.

On Consumer Affairs, MakeMyTrip faired a little better. Consumer rated the site with a 3.6 average.

So, what are the main complains from customers?

The most common problems revolve around the bad service that customers experience when booking travel through MakeMyTrip.

Whether people are planning for international travel or within India, there are often bumps in their plans. This can include not being notified about flight changes, and only realizing when they try to check-in. Other people have had bad experiences with their hotel quality or the room not even being available!

And, when they go to talk to MakeMyTrip customer care agents, they receive terrible customer service. If they get responses at all. Most buyers have expressed long refund times, rude staff, and overall lack of knowledge when dealing with their staff.

Is MakeMyTrip Worth It?

In short, it may be risky to book with MakeMyTrip.

If it offered out-of-this-world experiences that you couldn't find anywhere else, I'd say you should take the plunge. However, as there are many other travel deal sites that can get you good deals, it may not be worth it to deal with their customer service issues.

That being said, some users haven’t encountered any issues when booking via MMT. And if you find a deal on the website that you can't pass up, you can take the chance booking it.

Just keep in mind that if anything goes wrong, you may need to go through a big hassle with their care team. In fact, it is a legit service that has a significant customer base.

A close alternative is Trip Hobo, and you can read its review here .

Our Rating: 2.3/5

• Convenient to use
• Bookings all in one place
• Lots of discounts
• Poor customer service
• Issues with bookings
• Issues with refunds
• Not unique compared to competitors

Get More Organized With Pilot

No matter which travel deal site you decide to use, planning a trip can be tricky. After all, there are so many things to remember!

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• MakeMyTrip  > 
• Railways  > 

Railway Reservation Cancellation

Train tickets cancellation policy.

• Customers can logon to MakeMyTrip Website for Cancelling their e-Tickets or Filling TDR. Cancellation can be done online and the refund will be credited back to customer’s Card/Bank account used at the time of booking.
• Train Chart is usually prepared 4 hours before departure of train. For train starting morning (up to 12 noon), the chart preparation is usually done on the previous night.
• Fully waitlisted tickets will be auto-cancelled by Railways after Chart Preparation and the refund shall be automatically credited to customer’s card/back account used at the time of booking.
• Agent Service Fee and Payment Gateway Charges charged by MakeMyTrip are non-refundable.
• Cancellations and Refund will be based on Indian Rail Refund and TDR filing rules. These rules are subjected to change by Indian Railways. MakeMyTrip, though makes an effort to keep latest railways terms and conditions and Refund Rules visible on our platform but cannot be held accountable in case of any changes.

1) Cancellation Charges for Confirmed Tickets

The cancellation charges for confirmed ticket are based on the time of cancellation and the status of your ticket. Detailed explanations are given below: -

• If confirmed e-ticket is cancelled more than 48 hours in advance of the scheduled departure of the train, a minimum per passenger cancellation charges shall be deducted at the flat rate:

Note : Chart preparation time is the time for the chart preparation from the Train Originating Station or from the Previous Chart Preparation station.

• No refund of fare shall be admissible on the e-tickets having confirmed reservation in case the ticket is not cancelled or TDR not filed online upto 4 hours before the scheduled departure of the train.
• No refund of fare shall be admissible on RAC e-tickets in case the ticket is not cancelled or TDR not filed online upto 30 minutes before the scheduled departure of the train.

2) Cancellation Charges for RAC or Waitlisted Tickets

• If RAC or Wait-listed e-ticket is cancelled upto 30 mins of scheduled departure of train, the refund shall be made after deducting clerkage charges of Rs.60 (plus GST for AC class).
• No refund shall be granted on RAC ticket or Wait-listed e-ticket after 30 mins before the scheduled departure of the train.
• If Confirmed reservation has been provided to RAC or Wait-listed ticket holder at the time of Chart Preparation, such ticket shall be treated as a Reserved Ticket and cancellation charges shall be payable in accordance of Confirmed Tickets (Clause 1) .

3) Cancellation Charges for Partially Confirmed Tickets

• In case of e-ticket of more than 1 passenger, if some passengers have Confirmed Reservation and others are on RAC or Waiting-list, full refund of fare less clerkage charges of Rs.60 (plus GST) shall be admissible for Confirmed passengers also subject to the condition that the e-ticket is cancelled online or TDR is filed for all the passengers upto 30 mins before the scheduled departure of the train.
• In case of e-ticket of more than 1 passenger, if some passengers have confirmed reservation and others are on RAC or Waiting-list, and RAC or Wait-listed passengers are not travelling, a Certificate is required to be obtained from Ticket Checking staff in the train. Passenger is required to file a TDR for those not travelled passenger upto 72 hours of actual arrival of train at passenger’s destination.

Original Certificate is required to be sent through post to “Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi -110055.”

4) Fully Wait-listed Ticket (after chart preparation)

In case of e-tickets where all passengers are wait-listed even after chart preparation, auto-refund shall be processed into customers bank/card account after deducting Clerkage charges i.e. Rs.60 (plus GST in AC classes).

5) Refund in case of Train Cancellation

In case of cancellation of train, full refund of fare shall be directly credited to customer’s card/bank account used at the time of booking on MakeMyTrip.

6) Train running more than 3 hours late

• No Cancellation Charges or Clerkage shall be levied and full fare shall be refunded to all passengers holding Confirmed, RAC and Wait-listed tickets, if the journey is not undertaken due to late running of the train by more than 3 hours of the scheduled departure of the train from the station commencing journey subject to the condition that - TDR is filed online before the actual departure of the train for availing full refund.
• In case the ticket is cancelled or TDR is filed online after the actual departure of train. No refund of fare shall be admissible.

7) Refund if Railway administration is unable to provide accommodation

• Where a railway administration is unable to provide accommodation for any reason whatsoever to passengers holding reserved tickets, no cancellation charge shall be levied and full refund of fare shall be granted to them if such tickets are surrendered for refund within 3 hours from the actual departure of the train.
• Provided that when the train is cancelled due to unforeseen circumstances such as accident, breach or flood, the ticket is surrendered within 3 days excluding the scheduled day of departure of the train.

8) Refund on Partially Used e-Tickets

• If passenger terminates the journey en-route, a Certificate shall be issued by Ticket Checking Staff or Station Master. The original Certificate has to be sent through post to

" Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi - 110055. "

• File TDR online upto 72 hours after the scheduled departure of the train.

9) Refund in case of AC Failure

For AC Classes, if AC is not provided for part of journey then refund of fare shall be processed for that Part of journey basis below conditions:

• If Ticket is for AC First Class then fare difference between AC First Class and First Class fare
• If Ticket is for 2AC or 3AC Class then fare difference between 2AC or 3AC and Sleeper Class Fare.
• If Ticket is for AC Chair Car then fare difference between AC Chair Car and Second Class.
• If Ticket is for Executive Class then fare difference between Executive Class and First Class Fare.

In such cases, online TDR should be filed 24 hours of actual arrival of train at passenger’s destination station and the original Certificate (GC/EFT) issued by TTE at the time of journey should be send through post to Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi - 110055.

Refund will be processed through TDR only after receiving the Original Certificate (GC/EFT). IRCTC will forward the claim to Concerned Zonal Railways under whose jurisdiction the train destination falls.  After  receipt  of  the  refund  amount  from  the  said  Railway,  refund amount will be credited back to passenger’s account used at the time of booking.

10) Refund if Passenger made to travel in Lower Class

• If the ticket holder of higher class is made to travel in lower class, refund of fare difference between booked class and travelled class will be provided.
• Passenger is required to get the Certificate from Ticket Checking Staff (TTE).
• File TDR online within 2 Days of date of issue of certificate.
• Send Original Certificate though post to Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi - 110055.
• Refund will be processed through TDR only after receiving the Original Certificate (GC/EFT). IRCTC will forward the claim to Concerned Zonal Railways under whose jurisdiction the train destination falls. After  receipt  of  the  refund  amount  from  the  said  Railway,  refund amount will be credited back to passenger’s account used at the time of booking.

11) Tatkal Tickets

• Tatkal tickets are non-refundable. No refund shall be processed in case of Confirmed Tatkal tickets.
• Refund in case of RAC and Waitlisted Tatkal Tickets will be as par Clause 2 - Cancellation Charges for RAC or Waitlisted Tickets.
• In case of Tatkal ticket issued for travel for more than one passenger, some passengers have confirmed reservation and others are on waiting list, full refund of fare, less clerkage shall be admissible for confirmed passengers also subject to the condition that entire Tatkal ticket is cancelled upto 30 mins minutes before the scheduled departure of train.
• If Confirmed Reservation has been provided to RAC or Waitlisted ticket holder at any time upto final  preparation  of  charts,  such  ticket  shall  be  treated  as  confirmed/partially  confirmed  and Cancellation charges shall be payable as applicable to confirmed/partially confirmed tickets.

12) Tickets Booked in Premium Special Trains

• Cancellation of both Confirmed and RAC Ticket is not allowed in case the ticket is booked in Premium Special Train.
• However if the train is cancelled, full refund will be processed into customer’s account.

13) Cancellation of E-Ticket

• E-Ticket can be cancelled online till preparation of charts and refund will be granted by PRS system as per extant Railway Refund Rules.
• After preparation of charts, the user will have to file online TDR for claiming refund. The refund case will be decided by Railways. The TDR can be filed by the same user who books the ticket. After receipt of the refund amount from Railway, it shall be credited in customer’s account used at the time of booking.
• No refund shall be granted on partially Confirmed E-Ticket against which none of the passengers has travelled, if TDR is filed after 30 minutes before the scheduled departure of the train.
• No refund shall be granted on Partial RAC/Waitlisted Ticket against which none of the passengers have travelled, if TDR is filed after 30 minutes before the scheduled departure of the train
• No refund will be granted in case of train running more than 3 hours late and TDR is filled with this reason after actual departure of the train.
• In case of party e-ticket or family e-ticket issued for travel of more than 1 passenger, some passengers have confirmed reservation and others are on RAC or waiting list, then in case of passengers on RAC or waiting list not travelling, a certificate shall be obtained from the   ticket  checking staff to that effect and refund of fare shall be processed online through TDR, indicating the details of the certificate issued by ticket checking staff and the online TDR shall be filed upto 72 hours of actual arrival of the train at passengers ' destination and the original certificate issued by ticket  checking staff shall be sent through post to  " Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi - 110055. "
• The cases in which TDR are filed are decided by the Zonal Railway under whose jurisdiction the train destination falls. After receipt of the refund amount from the said Railway, refund amount will be credited back to customer’s card/bank account used at the time of booking.
• Customer can Cancel their train ticket on MakeMyTrip between 12:20 AM to 11:45 PM only.
• If customer is not able to cancel through web interface before Chart Preparation, customers are requested to send an email to railservice (at) makemytrip.com.

14) TDR Refund eligibility as per Railway Refund Rules

Please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC or MakeMyTrip.

Other Stations

• SNT SAINTHIA
• KTHU KATHUA
• KQN KODAIKANAL ROAD
• MDLE MANDAR HILL
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• KFD KARANJADI

Other Routes

• Barwadih to Shikohabad trains
• Betavad to Dondaicha trains
• Bhusaval to Gwalior trains
• Budhlada to Bihta trains
• Bundi to Ranthambhore trains
• Dharmavaram to B Cement Nagar trains
• Diphu to Erode trains
• Eluru to Bhimadolu trains
• Farakka to Naihati trains
• Hira Nagar to Dhariwal trains
• Jhalida to Nidadavolu trains
• Karur to Khammam trains
• Majri to Mathura trains
• Manikpur to Shujalpur trains
• Muzaffarnagar to Beas trains
• Nabha to Jakhalaun trains
• Narkatiaganj to Ramganj trains
• Obaidulla Ganj to Chhulha trains
• Palghat to Coimbatore trains
• Sagoni to Nigaura trains

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• 18448 HIRAKHAND EXPRE
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• 22891 HWH RNC SUF EXP
• 09471 MMCT DNR AC SPL
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• 02659 NCJ SHM EXPRESS
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• 06581 UBL MYS EXP
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• 06211 KARWAR EXPRESS
• 05051 KOAA GKP SPL
• 12415 INDB NDLS EXP
• 06082 MYS MAS SHT SPL