premium travel club cancellation policy

• How To Cancel Travel Club Membership
• cancel vacation club membership
• Posted on April 3, 2023
• By Desiree Jones
• In cancel vacation club membership

Looking to get out of your timeshare? Take our free quiz below to see if you qualify to exit your timeshare.

This article provides a step-by-step guide on how to cancel travel club membership. It covers the various ways to cancel membership, from speaking to a customer service representative to sending a written cancellation letter. The answer to the question is yes, it is possible to cancel travel club membership.

Introduction

As a timeshare owner, you may be wondering if it is possible to cancel your travel club membership. The answer is yes, it is possible! In this article, I will provide a step-by-step guide on how to cancel your travel club membership. I will cover the various ways to cancel membership, from speaking to a customer service representative to sending a written cancellation letter. Let’s get started! For more specific instructions on how to cancel Occidental Vacation Club , you can refer to the section below titled “How to Cancel Occidental Vacation Club”.

Overview of the Topic

This article provides a comprehensive overview of the process of cancelling a timeshare membership. It outlines the various options available to individuals who may be looking to cancel their memberships, from speaking with a customer service representative to sending a written cancellation letter. It also provides helpful advice on how to navigate the process and make sure that your membership is successfully cancelled. Additionally, the article offers advice on how to cancel a membership with specific companies, such as My Marriott Vacation Club .

Purpose of the Article

The purpose of this article is to provide readers with the information they need to successfully cancel their travel club membership. I’m here to help make the process as simple and straightforward as possible, so you can get your membership canceled quickly and easily. I’ll walk you through the different steps and tell you what you need to know before you begin the process. With the right information, it’s easy to cancel your travel club membership and get back to your life.

Steps to Cancel Travel Club Membership

Canceling travel club membership can seem daunting, but it doesn’t have to be. If you are looking to cancel your travel club membership, the most important thing to do is stay organized. First, contact the customer service representative of the company you signed up with and explain that you would like to cancel your membership. After that, you’ll need to send a written cancellation letter to make sure your request has been received. If you follow these steps, you’ll be able to cancel your travel club membership in no time.

Step 1: Speak to a Customer Service Representative

The first step to cancelling your travel club membership is to speak to a customer service representative. A customer service representative can help you understand your membership agreement and the terms of cancellation, and they can provide you with the necessary paperwork and forms. Be sure to have all of your membership information ready to provide to the customer service representative, including any access codes or passwords. It’s also helpful to have a clear idea of your desired cancellation date. With the right information and approach, a customer service representative can help make the process of cancelling your membership as smooth as possible. Once you have all the necessary information, you can use it to learn more about how to cancel dream vacation club membership .

Step 2: Request a Cancellation by Phone

If you have decided to proceed with canceling your travel club membership, the next step is to request a cancellation by phone. Calling the customer service representative is the quickest way to cancel and it is important that you have all the necessary information when speaking to them. Have your membership number and other contact information ready to provide to the customer service representative. Be clear and concise when explaining your desire to cancel the membership so that they can process the request quickly and hassle-free.

Step 3: Request a Cancellation via Email

If you’re looking to cancel your travel club membership via email, the best way to do so is to write a clear and concise letter that outlines your request. Be sure to include your personal information, the account details of the membership, and any other pertinent details. Be sure to state that you are officially cancelling your membership and wish to no longer be held accountable for any future payments. Finally, keep a copy of the letter for your records and send it to the customer service representative via email or regular mail.

Step 4: Send a Written Cancellation Letter

Writing a cancellation letter is an important step in getting out of your travel club membership. It will be a formal document that clearly states your request for cancellation of the membership in writing. Be sure to include all relevant information, such as your full name and membership number, and the date of your request. You should also state why you are canceling your membership and the date you expect the cancellation to be effective. Finally, sign and date the letter and keep a copy for your own records.

Additional Considerations

When considering cancellation of a timeshare, it’s important to be diligent in the process. Make sure to read all the fine print and be aware of any hidden fees or any other details that may be associated with the cancellation. It’s also important to make sure that you follow all the steps and procedures outlined by the timeshare company, as these will vary depending on the membership agreement. Finally, make sure to keep all documentation related to the cancellation, including all correspondence and billing information. This will help ensure that you are properly covered in the event of any disputes down the line.

What Happens After Cancellation?

Once you have taken the necessary steps to cancel your travel club membership, it is important to keep in mind that the process may not end there. Depending on the terms of the contract, you may still need to pay any outstanding fees or charges that you incurred during the membership. Additionally, if you have booked a vacation, you may be required to pay cancellation fees. It is important to read through the contract to make sure that you are aware of any and all fees associated with cancelling your membership.

Cancellation Fees

When it comes to cancellation fees, it’s important to be aware of the terms of your membership. Depending on the agreement, you may be liable to pay a cancellation fee, so make sure to read the fine print before signing up. It’s also important to note that if you cancel your membership after the agreed-upon term, you may be subject to additional fees, so it’s best to plan ahead and cancel your membership before the expiration date.

In conclusion, if you’re looking to cancel your timeshare membership, there are various methods that you can use. From speaking to a customer service representative to sending a written cancellation letter, there are many ways to go about it. Ultimately, it’s possible to cancel a travel club membership and it’s important to make sure that you understand the process before committing to it.

Summary of the Steps

Cancelling a timeshare membership can seem like a daunting task, but it doesn’t have to be. By following the steps outlined in this article, you can easily cancel your travel club membership. First, you should speak to a customer service representative and explain that you wish to cancel your membership. Then, follow up with a written cancellation letter. Once you have done this, you will have successfully cancelled your travel club membership.

Answer to the Question

Yes, it is possible to cancel travel club membership. Whether you choose to do so by speaking directly with a customer service representative, sending a written cancellation letter, or utilizing a third-party cancellation expert, there are many ways to go about canceling your membership. It’s important to research your options thoroughly before making a decision so that you can make sure you’re getting the best deal for your money.

Cancel Timeshare Vacation Club

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Desiree Jones is an experienced writer and researcher who has been helping people cancel their timeshares for over five years. She has a wealth of knowledge on the subject and is passionate about helping people understand their options. In her spare time, she enjoys reading, hiking, and exploring new places.

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Has anyone managed to cancel their membership after a year?

We feel we’ve been completely lied too and want to exit our contract

2 replies to this topic

Tripadvisor staff removed this post at the original author's request.

Hi we are in the same situation, after purchasing membership and then attempting to book our vacation they tell us we have to pay for the all-inclusive fee which was supposed to be included in our package. unbelievable and are approaching the year mark too.

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• Program Interpretation: Interpretations of Program Terms & Conditions shall be at the sole discretion of IHG.
• Transfer of IHG One Rewards Points Upon Death: When an IHG One Rewards Member passes away, the Member's Points may be transferred to the IHG One Rewards account(s) of the Member's beneficiary(ies). The request for transfer should be sent to IHG Customer Care by the executor or administrator of the decedent’s estate, along with court documents showing authority, or by a sole beneficiary, along with copies of the decedent’s will and death certificate. The request must be received within one (1) year of the date of death. Transfer fees will be waived.
• No Guarantees on Merchandise: IHG, its franchisees, and its agents make no guarantees, warranties, or representations of any kind, expressed or implied, with respect to items of merchandise or products (including but not limited to items obtained by redeeming Points), or services of partners. IHG shall not be liable for any loss, expense (including without limitation, any legal fees), accident or inconvenience that may arise in connection with the use of such items or as a result of any defect or failure of such items. Any implied warranties of merchantability or fitness for a particular purpose are specifically disclaimed. This Guarantees on Merchandise section does not apply to residents of New Jersey.

Membership Levels

The IHG One Rewards base membership level is Club. This section describes the requirements to move from Club status to Elite status.

• Earning and Maintaining Elite Status: Once a Member earns Elite membership status in any calendar year, the status will be maintained through the end of the following calendar year. Members that start the calendar year with an Elite status must achieve the required Qualifying Points or Nights to maintain status. Reward Nights consumed by Members count as Qualifying Nights towards Elite membership qualification.
• Rollover Nights: At the end of the calendar year, Qualifying Nights in excess of the number required for Gold Elite, Platinum Elite, and Diamond Elite status will rollover into the following year and count towards earning Elite status in that year. Rollover Nights are only valid for one calendar year. Rollover Nights are calculated as follows: Total Qualifying Nights at year end (inclusive of rollover from prior year) minus nights required for the tier level you earned for the following year minus expired Rollover Nights from previous year = Rollover Nights for following year. Rollover Nights only count towards Elite membership status and will not count towards Milestone Rewards achievement.

Member Benefits and Milestone Rewards

• Member Benefits:  As a Member of the Program, you may be entitled to special services and benefits at IHG hotels. Benefits and services may change from time to time and may vary by hotel, country, and geographical region. Click here for more information and to view the benefits chart. Most benefits are only available to Members who book their hotel reservations through IHG’s websites (including mobile sites), the IHG One Rewards app, IHG WeChat mini program, IHG Customer Care, Iberostar website, Iberostar Contact Center, IberostarPro, or directly with an IHG branded hotel. Members who are staying as part of a Group booking are entitled to receive their on-property tier member benefits (e.g., late check-out, Platinum Elite / Diamond Elite Complimentary Upgrades (subject to availability), etc.)
• Milestone Rewards: Members may earn Milestone Rewards on Elite Qualifying Nights within the calendar year. Milestone Rewards are earned every 10 nights, beginning at 20 nights through 100 nights. Click here for more information and to view the Milestone Rewards chart.
• Benefits and Milestone Rewards Are Not Transferrable: Member benefits (including without limitation those for InterContinental Ambassador and IHG Business Rewards) are only for the individual Member, are not transferrable and cannot be used by other Members or Non-Members. For in-hotel Member benefits, a Member must personally check in and stay to enjoy such Member benefits. Any violation of this provision may result in cancellation of a Member’s account and may also result in a hotel charging the applicable fees for non-eligible Members’ or non-Members’ use of Member benefits.

Earning IHG One Rewards Points

• At IHG Army Hotels, Members earn three (3) Points per US dollar
• Members must book through IHG Customer Care, IHG Websites, IHG One Rewards App or IHG WeChat mini program to be eligible for points
• At the Venetian Resort Las Vegas and the Palazzo at the Venetian Resort, Members will earn 2,000 points per Qualifying Stay
• At the Venetian Macao, the Londoner Macao, and the Parisian Macao, Members will earn ten (10) Points for each US dollar on Qualifying Stays
• At IHG Branded Residence properties, excluding voco Residences, Members earn two and a half (2.5) points per US dollar, or local currency equivalent
• IHG One Rewards is only applicable at specific Six Senses Hotels Resorts Spas properties and participating Iberostar Beachfront Resorts properties
• Qualifying Stays: A “Stay” is defined as one night or consecutive nights at the same hotel, regardless of frequency of Check-In/Check-Out. A Stay is a “Qualifying Stay” when a Member pays a Qualifying Rate (defined below) for that Stay, or is on an enrolling stay. Points will be awarded for Qualifying Stays booked through IHG Customer Care, IHG websites, the IHG One Rewards app, IHG WeChat mini program, Iberostar website, Iberostar Contact Center, IberostarPro, authorized travel agents (excluding online travel agents such as Expedia.com and booking.com, and unauthorized agents on online vertical travel portals) , or directly at the hotel. For bookings made through IHG Customer Care, IHG Websites, IHG One Rewards app or directly at an IHG branded hotel, and that include identifiable information linked to a Member’s account, e.g., phone number or email address, IHG will automatically relate the booking to the Member’s account even if the Member did not include the Member’s account number at the time of booking. As a result, the stay associated with the booking will be considered a Qualifying Stay. Members who book through the Iberostar website, Iberostar Contact Center or IberostarPro must add their IHG One Rewards membership number to the booking to ensure the reservation is identified as a Qualifying Stay.
• Qualifying Rates: Qualifying Rates include Reward Night/Free Night*, IHG Employee Discount Rate and most business and leisure rates, such as Advance Saver rates, Best Flexible rates, Global sales negotiated rates (including but not limited to Corporate Gold rates), national/regional/local government rates, and specified leisure rates as confirmed by IHG’s reservation systems. In Asia, the Middle East, Africa, and Greater China (Mainland China, Hong Kong, Macau, Taiwan), Qualifying Rates include all locally negotiated rates. Note: In Greater China, Qualifying Rates also include all corporate negotiated rates settled with hotels via regular payment. In all other parts of the world, locally negotiated rates are classed as Qualifying Rates if the rate is discounted less than 30%. *When staying on a Reward Night/Free Night, Members will not earn Points or partner miles/credits on the room rate or room rate equivalent; however, Points are awarded for all other eligible charges.
• Hotel provided complimentary rooms
• Airline or travel partner passenger rate due to travel delays 
• Online Travel Agency or Third-Party Channel bookings (e.g., Expedia, Travelocity, Priceline, etc.)
• Rates provided by tour operator/wholesaler
• Seasonal Worker/Crew Rate
• 50% Travel Club Discount Rate: includes entertainment discount booklet rates (e.g., Encore)
• Group Rates: A Member will not earn Points for a Stay on a group rate, unless the Member individually pays the hotel for the Member’s room and it is not paid for as part of the group’s master account.
• Eligible Charges: “Eligible Charges” are charges on a Member’s hotel bill that are eligible to earn the Member Points. These charges can include food and beverage, telephone, laundry, and in-room movies charged to the Member's room. Eligible charges can vary by hotel brand and location. Charges not billed to the Member’s room, gift shop purchases, and meeting charges (other than IHG Business Rewards charges), are not eligible to earn the Member Points. Except as expressly permitted elsewhere in these Terms and Conditions, Points are not awarded for fractions of a U.S. dollar or local currency equivalent spent, or for dollars spent on tax, VAT, GST, service charges, gratuities, or hotel incidentals.
• Earning Points on Multiple Rooms: Except at InterContinental Alliance Resorts, Members may earn Points on all Eligible Charges for multiple hotel rooms (up to 9) provided those rooms are used in conjunction with the Member's Stay at the same hotel, and the Member’s IHG One Rewards account number is recorded on each reservation, or the charges from those multiple room reservations are referred to on the hotel room bill associated with the Member's reservation.
• Multiple Members Staying in Room: Only the Member whose name and IHG One Rewards account number are on the reservation record will be awarded Points and Qualifying Night (a single night during a Qualifying Stay) credit toward achieving Elite-level status or other promotional goals, and only that Member will receive in-hotel Member benefits. For the avoidance of doubt, if more than one Member stays in a room, only one of the Members will be awarded Points and/or benefits, as long as all other conditions for such award of Points and/or benefits are satisfied.
• Points Have No Value Until Redeemed: Points have no retail value, are not redeemable for cash or any other form of credit and have no value until presented for redemption in accordance with these Terms and Conditions. Members have no ownership interest in accrued Points, and accrued Points do not constitute property of a Member. Use of the word “earn” herein, or in marketing materials, in relation to Program Points shall mean “collect” and shall not mean that the Points have any value until they are presented for redemption. Points may not be purchased or sold, and are not transferable, except as otherwise stated herein.
• No Shows and Cancellations: Points and/or Qualifying Night credit are not awarded for no-shows or rooms that are cancelled after the hotel cancellation time even if the room is paid for in full.
• Point Expiration: Club level membership Points (see Member Benefits, including levels of membership, here ) will expire if your membership account point balance becomes inactive, meaning there was no “earn” or “redeem” transactions, for any period of twelve (12) months or longer, which means your Points will be removed from your account and will no longer be available for redemption. To maintain your account points balance and avoid points expiration, you must have at least one “earn” or “redeem” transaction posted to your account every twelve (12) months. Use of the one night per year provided to IHG One Rewards credit card holders does not constitute an “earn” or “redeem” activity to prevent Point expiration. Elite Members’ Points do not expire as long as Elite level membership is maintained.
• Bonus Points from Promotions: IHG One Rewards may offer limited-time promotions that offer Bonus Points and/or partner credits. “Bonus Points” are defined as Points awarded to the Member for completion of activities that are tied to a promotion. Those promotions are governed by these Terms and Conditions but may have additional terms and conditions specific to the individual promotion. Many of these promotions are only available to Program Members who receive a specific, targeted communication from IHG. Registration for a targeted offer for which you are not invited to participate is not permitted. Doing so is a Program violation and may result in any or all of the following: the freezing of your account, the forfeiture of all of your Points, rewards, vouchers, or merchandise issued pursuant to Point redemptions, and any accrued Points in your account, as well as cancellation of the account and your future participation in the Program.
• Point Purchases: You may purchase up to 150,000 IHG One Rewards Points within a calendar year. Points must be purchased in minimum increments of 1,000 Points, and can only be paid for by a valid, accepted credit card or approved payment method. Follow the link available on the “Redeem Points” portion of the IHG One Rewards website for more information or call IHG Customer Care for assistance. Subject to local laws, no cancellations or refunds are permitted.
• Point Transfers: Points may be transferred between two specifically designated Member accounts. Follow the instructions to transfer points here or call IHG Customer Care. An authorization to transfer Points form must be submitted to transfer Points. Once authorization is received and processed, the transferor relinquishes all rights to the transferred Points, subject to local laws; no cancellations or refunds are permitted. The Member authorizing the transfer will be charged $5 US per 1,000 Points transferred, payable via valid, accepted credit card or approved payment method. Except for the Point transfers allowed under these Terms and Conditions or authorized in writing by IHG, Points may not be sold, bartered, attached, seized, levied upon, pledged, or transferred under any circumstances, including, without limitation, by operation of law, upon death, or in connection with any domestic relations dispute and/or legal proceeding.
• Other Point Awards:  Points may be distributed as rewards, recognition, or incentives, including in the form of Point vouchers, by IHG branded hotels to guests and hotel employees, or by other companies with whom IHG has agreements, to their employees and customers. Point vouchers are distributed on a promotional basis only and are subject to the terms and conditions set forth on the vouchers. Point vouchers should be deposited according to the instructions on the vouchers. You should retain a copy of your Point voucher for 6 months or until your deposit appears on your statement or account record on the IHG One Rewards website.
• Bonus Point and Mile Packages:  Bonus Points (or miles) Package rates offer Members a room bundled with extra IHG One Rewards Points or Miles. Additional terms and conditions apply for Bonus Points (or miles) Packages and should be reviewed before purchasing.
• Stay Adjustments: The Points and nights listed in your IHG One Rewards account are subject to change to reflect actual stay information, any adjustments based on these Terms and Conditions or the terms of a promotion, correction of errors in Points awarded, and Program changes. If you believe your account activity statement is inaccurate, contact IHG Customer Care or InterContinental Ambassador Customer Care. Point/stay adjustments will not be made more than 90 days after the statement date. If a member completes a Stay in a calendar year and requests a stay adjustment in the next year the Stay will track towards their Milestone Rewards in the year the Stay occurred. Please keep all of your hotel room receipts for your records, as they will be required for Point adjustment requests based on those hotel stays.

Redeeming IHG One Rewards Points

• Reward Nights: IHG One Rewards Points may be redeemed for Reward Nights, and the number of Points required for a Reward Night may vary according to several factors, including but not limited to brand, hotel, and day of week. There are no blackout dates for Reward Nights; however, room inventory is limited and subject to prior sale. Members may not be able to redeem Points for Reward Nights at InterContinental Residences, IHG Army Hotels, and Six Senses Hotels Resorts Spas.
• Booking Reward Nights: Advance reservations are required to use a Reward Night. Reward Night reservations are not travel agent commissionable. Members may redeem Points for Reward Nights on the IHG One Rewards website , the IHG One Rewards app, or through IHG Customer Care. Members must be logged in to redeem Points online for a Reward Night. Reward Night reservations require a credit card to guarantee the reservation. Reward Night reservations can be cancelled on the IHG One Rewards website , the IHG One Rewards app, or through IHG Customer Care. Guests will receive a notification to call the IHG Customer Care if cancellation is unavailable online. Any fraudulent conduct or misuse of a Reward Night, including but not limited to cancelling a Reward Night reservation following Check-In, may result in forfeiture of Points and/or other remedies permitted under these Terms and Conditions. In the event of an erroneously published Reward Night point price, IHG One Rewards reserves the right to cancel the booking and refund the points. Members will be notified in the event that this occurs.
• Reward Night Additional Fees: Each Reward Night is valid only for a standard room for one night including Government mandated, state and/or locally administered taxes or fees. At Iberostar Beachfront Resorts Members will be responsible for paying any local/conditional taxes or fees. Six Senses Hotels Resorts Spas room types will vary. Occupancy, room type, and meal plan configurations for Reward Nights at all-inclusive resorts will vary by brand and hotel. Extra person charges, including children, may apply beyond double occupancy if additional guest’s check in that are not included in the original reservation. At Iberostar Beachfront Resorts, Members may be charged for additional guests that are not included in the original reservation. Please call IHG Customer Care for details. Reward Nights do not include food and beverages (with the exception of all-inclusive properties), gratuities, or incidentals. Resort fees and/or service charges at individual hotels may apply. These charges are paid directly to the hotel prior to Check-Out. Transportation costs to and from the hotel are not included.
• Reward Nights with Multiple Rooms:  Reward Night reservations may be booked for multiple hotel rooms (up to 9) on the same stay date at the same property, provided the IHG One Rewards Member number is recorded on each reservation, the required Points are redeemed for each room, and there is available inventory.
• Third Party Reward Night Beneficiary:  Persons listed a secondary guest on a Reward Night reservation may check-in without the member staying. Secondary guest must show valid identification and provide own method of payment. In Greater China (Mainland China, Hong Kong, Macau, Taiwan) if a Member books a Reward Night on behalf of another person/beneficiary, the Member must contact IHG Customer Care no less than 7 days before the stay date. The Member must provide specific personal details for the guest who will be using the Reward Night, as requested by IHG. Any changes to such guest’s details must be completed through IHG Customer Care. If the Member fails to provide and/or change the requested information on time or the information provided is not correct for any reason, the guest using the Reward Night will not be able to Check-In and the relevant booking will be cancelled. This requirement applies to all Reward Nights earned through Stays, Points, promotions, or in any other way.
• Benefits on Reward Nights Stays: IHG One Rewards Member benefits are available on Reward Night stays with the exception of the Guaranteed Room Availability benefit for Platinum Elite and Diamond Elite Members.
• Reward Nights are Non-Qualifying Rates: Members may not earn Points or partner miles/credits on the room rate equivalent of Rewards Nights; however, Points are awarded for all other eligible charges. A Reward Night is defined as a stay that a Member redeemed Points for, and includes Reward Nights booked via Points & Cash.
• Members who cancel their Reward Night reservation prior to the cancellation time set by the hotel will have the Points redeemed for that reservation re-deposited into their IHG One Rewards account
• Members who do not cancel their Reward Night reservation by the hotel’s cancellation deadline and do not use their reservation (no-show) are subject to a no-show charge based on the applicable hotel policy, plus tax, per room, billed to the credit card used to guarantee the reservation upon booking.
• At Six Senses Hotels Resorts Spas if a Member cancels or no-shows a Reward Night or Free Night after the cancellation window has passed, the member’s points will be forfeited and/or the Free Night certificate will be voided. Cancellation policies vary by hotel.
• Eligible Platinum Elite, Diamond Elite and IHG One Rewards credit cardholders may receive exclusive access to promotional discounts on Reward Nights at participating hotels. If eligible, cardmembers will have early access to Reward Night discounts.
• Reward Nights Are Void Where Prohibited by Law: IHG One Rewards reserves the right to restrict, suspend, modify, discontinue, substitute, or cancel the Reward Night program at any time without notice. Reward Nights are void where prohibited by law.
• Points & Cash: IHG One Rewards Points & Cash enables you to redeem a combination of your existing Points, and Points purchased at the time of booking, to book a Reward Night. Points & Cash Reward Nights may be redeemed on the IHG One Rewards website , the IHG One Rewards App, or through IHG Customer Care.
• Points & Cash Points Purchase Amounts: Amounts required for purchasing the additional Points to book a Points & Cash Reward Night are subject to change at any time. You must use a valid, accepted credit card or approved payment method for Points purchases. Cash components of a Points & Cash Reward Night price that are viewed in currencies other than U.S. dollars will be adjusted, as needed, to reflect the U.S. dollar equivalent at the time of payment. All other Reward Night terms and conditions apply.
• Points & Cash Cancellations: Upon completion of the Points purchase to book a Points & Cash Reward Night, you agree that the total U.S. dollar amount will be immediately charged to the valid credit card or approved payment method you specified. The cost for the Points purchased is non-refundable. If the Reward Night is cancelled in accordance with Reward Nights terms and conditions and within the hotel's cancellation policy, the purchased Points will be re-deposited into your IHG One Rewards account.
• Pay with Points: A Member staying at an IHG branded hotel that participates in the Pay with Points program may redeem Points to apply a credit against eligible charges on the Member’s guest room folio. Redemptions must be made through the IHG One Rewards App or an IHG website. The Program may limit the number of transactions and/or the maximum number of Points that may be redeemed per day. For full terms and conditions, visit: Pay with Points.
• Other Rewards: You can redeem your Points for other rewards through the “ redeem ” section of the IHG One Rewards website. All rewards are subject to availability, and to the terms and conditions and restrictions imposed by merchandise, travel, or other suppliers. Rewards vary by region and country of residence. The number of Points required for specific rewards are subject to change at any time. IHG One Rewards Catalog – by selecting the catalog you will be directed to Maritz LLC (“Maritz”), a third party provider that hosts a private label website (the “Site”) (click here for the U.S. site, and click here for the global site ). The Site provides merchandise, gift certificates, and other reward fulfillment services (the “Services”) to Members in exchange for Points, which Services are subject to additional terms and conditions as set forth on the Site. Any obligation that IHG may have to you in connection with the Points redeemed for rewards will be fully discharged upon your receipt of goods from Maritz. For full terms and conditions, visit: U.S.: click here or Global: click here
• Gift Certificate Rewards : See specific terms and conditions after selecting a gift card.
• Concierge : available in US, Mexico, UK, Germany, Mainland China, Japan, and the Middle East. Terms and conditions will vary depending on the reward requested.
• Magazines : See specific terms and conditions after selecting a magazine.
• Digital Rewards : You must be logged into your account to access Digital Rewards information. Follow this link for terms and conditions .
• IHG reserves the right to delete, add, restrict, suspend, discontinue, modify, substitute, or cancel rewards selections in this Program at any time.
• Loyalty Program Alliances: At participating IHG Hotels & Resorts, you can choose to collect IHG One Rewards Points or Loyalty Program Alliance miles/credits, which vary by participating Loyalty Program Alliance. A Loyalty Program Alliance is a third-party loyalty program that IHG has an arrangement with and that allows Members of the third-party program, who are also IHG One Rewards Members, to collect miles or other credits for the third-party program instead of collecting Points. See additional information here .
• Loyalty Program Alliance Changes: The Loyalty Program Alliances may change at any time, at IHG’s sole discretion. If a Member chooses to collect a Loyalty Program Alliance’s miles/credits and that Loyalty Program Alliance is later removed from the Program, that Member’s choice will automatically be changed to collecting IHG One Rewards Points.
• Loyalty Program Alliance Limitations: You may not collect both IHG One Rewards Points and Loyalty Program Alliance miles/credits for the same stay, except during special promotions or offers. To change your selection of Points or credits for a Loyalty Program Alliance, visit the IHG One Rewards website or call IHG Customer Care .
• Loyalty Program Alliance Earning: Qualifying Stays or other activity to earn Points that results in fractional Loyalty Program Alliance miles/credits, will be rounded down except as expressly set out otherwise in these Terms and Conditions. All Stay activity will be posted to the account of the last Loyalty Program Alliance requested at the time of Check-Out.
• Loyalty Program Alliances’ Terms and Conditions: The terms and conditions of the specified Loyalty Program Alliance program govern the earning and redeeming of those miles/credits. IHG, its parent, subsidiaries, affiliates, franchisees and agents do not assume the liability for Loyalty Program Alliance miles/credits or the terms and conditions of any other Loyalty Program Alliance program.
• Loyalty Program Alliances and IHG’s Affiliation:  From time-to-time IHG may offer reward options from Loyalty Program Alliances to IHG One Rewards Members through membership communications. All loyalty programs included in the Loyalty Program Alliances are independent contractors. Nothing in these Terms and Conditions or in any other materials related to the Program is intended to or shall be construed as establishing any agency, partnership or joint venture relationship between IHG and another loyalty program, including without limitation to the use of the word partner. IHG, its franchisees and agents are not responsible or liable for the conduct of Loyalty Program Alliances and/or their programs or services, including, without limitation any changes or discontinuation of service by Loyalty Program Alliances or other independent businesses that may affect the Program rewards, the collection of IHG One Rewards Points, or the delivery of products or services offered by them. IHG is responsible for the provision of rewards within the IHG One Rewards Program only. 
• Converting Points to Miles or Credits: You may convert your IHG One Rewards Points to miles/credits with participating Loyalty Program Alliances only in block increments for specified Loyalty Program Alliances as listed here . Consult your Loyalty Program Alliance program to determine loyalty program miles/credits needed to obtain the reward of your choice with that loyalty program. The posting time of miles or credits varies by Loyalty Program Alliance and can take up to 6 weeks to post to your other loyalty program account. The IHG One Rewards Program arranges for the other loyalty program operator to post the appropriate credit to your account but has no other responsibility for point conversions. Following the posting of miles or credits to your other loyalty program account, all risk of loss, bankruptcy, theft or dishonor will be borne by you, and there shall be no refund or re-conversion of IHG One Rewards Points into any other reward option. Once IHG One Rewards Points are converted to Loyalty Program Alliance miles/credits, they cannot be converted back to Points or shifted to another Loyalty Program Alliance program.
• IHG, its franchisees, and agents make no guarantees, warranties, or representations of any kind, express or implied, with respect to items or merchandise or products or services of loyalty program alliance partners, and assume no liability for the terms and conditions or the conduct of a loyalty program alliance or other vendor's loyalty program and shall not be liable for any loss, expense (including, without limitation, attorneys’ or other legal fees), accident or inconvenience that may arise in connection with the use of items or merchandise or products or services of loyalty program alliance partners or as a result of any defects or failure of such items, or as a result of your participation in a loyalty program alliance program. Any implied warranties of merchantability or fitness for a particular purpose are specifically disclaimed. These disclaimers and limitations of liability do not apply to residents of New Jersey.

Other IHG One Rewards Programs

• InterContinental Ambassador: As an IHG One Rewards Member, you may also purchase membership in the InterContinental Ambassador program. Purchase of InterContinental Ambassador membership entitles you to a higher level of recognition and to all published benefits for InterContinental Ambassador membership valid only at InterContinental Hotels & Resorts properties worldwide.
• If you have InterContinental Ambassador membership, you are subject to all IHG One Rewards membership Terms and Conditions, in addition to the terms and conditions set forth here .
• Kimpton Inner Circle: This is an invitation-only status that entitles an IHG One Rewards Member to a higher level of recognition and guaranteed benefits when staying at Kimpton Hotels & Restaurants. These Members are subject to all IHG One Rewards membership Terms and Conditions, in addition to the terms and conditions set forth here .

IHG® Business Rewards Terms and Conditions

Certain IHG Hotels & Resorts participate in the IHG® Business Rewards Program (“Participating Hotels”), which is operated by IHG as part of the IHG One Rewards Program and is designed to award IHG One Rewards Points to corporate bookers, business travel/meetings agents or individual bookers for Qualifying Spend (as defined below) at Participating Hotels. The program is subject to the IHG One Rewards Terms and Conditions (except as noted below) and the following IHG Business Rewards terms and conditions.

Click here for the list of non-Participating Hotels. IHG Business Rewards is not applicable at Iberostar Beachfront Resorts properties.

Eligibility

• A corporate booker is an individual who books Qualifying Spend at Participating Hotels for and on behalf of his or her employer for business purposes.
• A business travel/meetings agent is an individual who is employed by a travel/meetings agency, books Qualifying Spend at Participating Hotels for and on behalf of his or her clients for business purposes, and who does not, and whose travel/meetings agency does not, have a central agreement with any IHG company either directly or by being a member of an agency consortia group.
• An individual booker is a person who books Qualifying Spend at Participating Hotels on their own behalf or on behalf of someone else.
• Companies and/or other entities cannot enroll.
• Business travel/meetings agents that have a central or override agreement, or whose agency has a central or override agreement, with any IHG company cannot enroll in the IHG Business Rewards program.
• To become an IHG Business Rewards Member, individuals outside of the Greater China region (Mainland China, Hong Kong, Macau, Taiwan) must complete the mandatory registration details on the IHG Business Rewards website . Individuals in the Greater China region are enrolled by invitation only.
• All Members must confirm acceptance of these terms and conditions and the IHG One Rewards terms and conditions. Points are only awarded once these terms and conditions are accepted.
• All Members must provide valid contact information. When required, IHG will communicate to Members using the contact information in their membership accounts.
• An account has multiple email addresses
• Multiple people are using the account, and/or
• The account is suspected of fraudulent or abusive activity
• Employees of IHG, any IHG company, or an IHG branded hotel may not be Members of IHG Business Rewards. Members are responsible for complying with local laws and regulations, applicable terms and conditions of their employment, their employers’ internal policies and procedures, and any other rules to which they are subject. IHG assumes no responsibility or liability for compliance with such policies.
• IHG may require the employer’s written approval for verification as a condition of being an IHG Business Rewards Member. IHG reserves the right to cancel the membership if written approval cannot be produced. Members agree to indemnify and hold harmless IHG from any liability, costs, and/or damages relating to the claims of any third party arising from a failure of an IHG Business Rewards Member to obtain prior approval of his or her employer to participate in IHG Business Rewards.
• In Greater China, business travel/meetings agents must disclose their participation in IHG Business Rewards when making a booking for and/or on behalf of their clients for business purposes. Corporate bookers and business travel agents may at their discretion present the employer’s approval and business travel agents’ disclosure, respectively, to IHG, which should be sent to [email protected]
• Update their contact details online
• Obtain the approval of their new employer to participate in IHG Business Rewards
• Provide any further information requested by IHG
• For the avoidance of doubt, these terms and conditions are personal to the IHG Business Rewards Member and shall apply in full to such Member irrespective of any change of employer
• Members may cancel their membership in IHG Business Rewards by written notice (including email) to IHG Customer Care. Members may cancel their membership in IHG Business Rewards without cancelling their membership in IHG One Rewards.

Legal Compliance

• Participation in IHG Business Rewards and earning or redeeming Points is void when prohibited by law and is subject to any other applicable laws and regulations (including, for the avoidance of doubt, United Kingdom and United States anti-bribery laws that apply internationally).

Qualifying Spend

• Guest rooms
• Meetings and events
• Conference rooms
• Food and beverage service linked to meetings and conferences
• All-inclusive meeting packages
• Unless agreed otherwise by the Participating Hotel, Points cannot be earned in IHG Business Rewards for other special offers/promotions outside of the IHG Business Rewards program. 
• Qualifying Spend on guest rooms only includes guest rooms that an IHG Business Rewards Member books for others. It excludes spend on the IHG Business Rewards Member’s own guest room.
• Any taxes, gratuities, or service fees
• Outside vendor/supplier charges
• Any attendee incidentals including individual meals and beverages, or other expenses, including leisure spend.

Earning Points

• IHG Business Rewards Members will earn three (3) IHG One Rewards Points for every 1 U.S. dollar or local currency equivalent paid towards Qualifying Spend at Participating Hotels, subject to these terms and conditions. Points will be rounded up to the nearest whole number of Points.
• IHG One Rewards Points earned under the IHG Business Rewards program are considered Elite Qualifying Points that count towards IHG One Rewards Elite status. Qualifying Spend made through IHG Business Rewards is not eligible for IHG One Rewards Elite Tier Bonus Points. For example: An IHG Business Rewards Member will earn IHG One Rewards Elite Qualifying points which allow the Member to move up the program tiers, i.e., from Silver Elite to Gold Elite etc. The Member does not earn Elite Tier Bonus Points, i.e., the 20% awarded to Silver Elite, 40% for Gold Elite, 60% for Platinum Elite or 100% for Diamond Elite. 
• Points are only awarded to the IHG Business Rewards Member who made the booking through an IHG website or directly with the Participating Hotel. 
• Unless varied by the terms and conditions of any applicable promotions, a maximum of 60,000 Points can be earned on any meeting/event, including all guest room bookings and other Qualifying Spend. Two or more meetings/events held by the same organization over the same date(s) or consecutive dates at the same Participating Hotel will be considered one meeting/event.
• For bookings made directly with the Participating Hotel, IHG Business Rewards Members must notify the relevant Participating Hotel that they wish to earn IHG Business Rewards Points on any Qualifying Spend prior to making the booking for the relevant guest rooms, meetings, or events and must provide their IHG Business Rewards membership number.
• Points will be credited to the IHG Business Rewards Member’s account within 45 days of the meeting, event, or stay taking place, provided the meeting, event, or stay has been paid for in accordance with the IHG Business Rewards member’s contract with the Participating Hotel.
• Taxing authorities may determine that Points or rewards received through participation in IHG Business Rewards are subject to tax liability, including, without limitation, foreign, federal, state, and local taxes, surcharges, security charges and departure taxes. In that case, any tax liability, including disclosure, connected with the receipt and/or use of rewards is the responsibility of the IHG Business Rewards Member.
• Members who believe that their account activity is inaccurate should contact the relevant Participating Hotel. If they are unable to resolve the query with the Participating Hotel they should contact the IHG Customer Care . Points adjustments will only be made up to 90 days after the member’s account statement date. Members must keep all hotel receipts and invoices for their records, as they will be required for Point adjustment requests.

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H10 premium travel club cancellation - Timeshares / Vacation Rentals Forum

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Has anyone managed to cancel their membership after a year?

We feel we’ve been completely lied too and want to exit our contract

2 replies to this topic

Tripadvisor staff removed this post at the original author's request.

Hi we are in the same situation, after purchasing membership and then attempting to book our vacation they tell us we have to pay for the all-inclusive fee which was supposed to be included in our package. unbelievable and are approaching the year mark too.

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Need to Change Your Travel Plans Due to Coronavirus? These Are Your Options

The global covid-19 pandemic has canceled many travelers’ upcoming trips. in light of the crisis, numerous airlines, hotels, and tour providers have rolled out more lenient change and cancellation policies—with some now extending those policies into the fall and beyond..

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Travelers the world over are working to cancel or rebook upcoming trips due to the global coronavirus pandemic.

Photo by Sanga Park/Shutterstock

This is a developing story. For up-to-date information on traveling during the coronavirus outbreak, visit the websites of the Centers for Disease Control and Prevention and the World Health Organization.

For travelers who are having to cancel upcoming trips due to the global coronavirus pandemic (and given the unprecedented scope of this international health crisis, we know there are a lot of you), airlines, hotels, and tour operators are offering cancellation and rebooking options that are (rightfully) more generous than what you would expect during non-pandemic times.

Numerous travel companies have considerably relaxed their change and cancellation policies through the summer and into the fall. Many appear to be keen on doing right by travelers who were unknowingly affected by this situation before anyone fully understood its scope and scale, even as they suffer some pretty unfathomable financial losses themselves.

However, if it’s a full refund you’re hoping for, unless the airline, tour operator, or cruise line canceled your trip (and even then it’s not a guarantee), you’re not necessarily going to get one. The U.S. Department of Transportation did recently remind U.S. airlines that they remain obligated to provide refunds to passengers for flights that were canceled by the airlines.

Travelers with existing reservations for trips that are due to take place several months from now may be in limbo for a little while longer as some travel companies wait to decide on what to do about change and cancellation options further out. While those travelers are likely anxious to make a decision one way or another, to just go ahead and cancel or reschedule, there could be some benefits in waiting a bit to see whether some of these policies do in fact end up getting extended (again).

As for what’s on the table right now, here is a roundup of coronavirus-related change and cancellation policies.

Will airlines refund tickets due to coronavirus?

In light of the coronavirus pandemic, airlines have had to cancel thousands of flights due to travel restrictions that have been put in place by various governments (including by the United States ) and due to a drastic drop in demand as large swaths of the population are sheltering in place and practicing social distancing to mitigate the spread of COVID-19.

Given the avalanche of cancellations, airlines have been steering customers toward the option of obtaining a future flight credit—versus a refund—if their flight has been canceled because of the COVID-19 outbreak. But in early April, the U.S. Department of Transportation (DOT) issued a notice to U.S. and foreign airlines reminding them that they remain obligated to provide “a prompt refund to passengers for flights to, within, or from the United States when the carrier cancels the passenger’s scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered by the carrier.” (Lawmakers in Europe followed suit days later , with Europen Union Transport Commissioner Adina Valean rejecting calls from airlines to relax refund rules.)

The DOT stated that it had been receiving a growing number of complaints and inquiries from ticketed passengers who said they have been denied refunds for flights that were canceled or significantly delayed.

For flights that passengers choose to cancel, the airlines are offering future flight credits, allowing travelers to cancel their ticket and basically set aside that money to be used on a flight at a later date—and thankfully, you don’t have to book that flight now (which is good because it’s impossible to know how this pandemic is going to play out). American and Delta are currently offering that flexibility for flights that were scheduled to depart all the way through the end of September, and United’s flight change waiver now extends to the end of the year.

American Airlines: Any flights booked on American up until May 31, 2020, for travel through September 30, 2020, can be rebooked without change fees for travel that takes place by December 31, 2021; flights booked between March and May 31, 2020, for all future travel can also be canceled and changed without a change fee (while the fees will be waived, you will be charged a fare difference).

The airline is encouraging those who don’t plan to travel anytime soon to simply cancel their flight online and then rebook at a later date. When you’re ready to rebook, call the reservations department and be prepared to give them your 13-digit ticket number and 6-character confirmation number.

If a flight was canceled by American Airlines (either due to travel restrictions or capacity reductions), American said it will send affected passengers an email, and they can either rebook the trip or request a refund for the remaining ticket value and any optional fees.

United Airlines: For a flight booked with United between March 3 and April 30, 2020, you can change it for free—one time—for travel that takes place within the next year. Any flights booked prior to March 3 (regardless of whether they are domestic or international) with original travel dates through May 31, 2020, can be canceled and rebooked for a flight that takes place within 24 months with no change fees. Flights booked prior to March 3 with original travel between June 1 and December 31, 2020, can be canceled and rebooked within 24 months with no change fees but the change or cancellation must be done by April 30, 2020 .

With regards to requests for refunds for canceled flights, United now has an online form that customers can fill out to see if they qualify for a refund. The airline said it could take up to 21 business days to process each request.

Delta Air Lines: Any Delta ticket for domestic or international travel through the end of September can be canceled and rebooked without a fee for travel that takes place up until September 30, 2022. Flights purchased between March 1 and May 31, 2020, can be changed without a fee for travel up to a year from the date of purchase. For flights canceled by Delta, the airline said that passengers will either be issued a future flight credit for the value of the ticket or they can  request a refund .

JetBlue: Customers who were due to travel with JetBlue through January 4, 2021, on any flight that is booked by May 31, 2020, can cancel and bank the funds to use for travel up to 24 months from the date the flight credit was issued.

Southwest Airlines: Southwest’s standard refund policies hold, with a few coronavirus-related adjustments. The carrier has tier fares that include refunds (Business Select and Anytime) and a tier fare (Wanna Get Away) that doesn’t include refunds. Those remain the same. But regardless of the type of ticket purchased, it can be canceled sans fee for a future travel credit for up to a year from the original date of purchase. However, if you had travel funds that were set to expire between March 1 and June 30, 2020, those will now expire on June 30, 2021; travel credits from flights canceled for travel that was originally scheduled to take place between March 1 and June 30, 2020, will expire on June 30, 2021.

Alaska Airlines: Alaska flights purchased on or before February 26, 2020, for travel that was originally scheduled to take place March 9 through December 31, 2020, can be canceled, the money set aside in an Alaska account, and the flight rescheduled for anytime up to one year from the original travel date. Any tickets purchased between February 27 and May 31, 2020, for travel anytime through April 30, 2021, can also be changed with no fee for travel up to one year from the original travel date.

British Airways: The U.K. carrier is allowing customers who have booked or who book new flights between March 3 and May 31, 2020, to change those flights for free—and any existing bookings for departures through May 31, 2020, can be changed without a fee as well. Those who would prefer a refund have been asked to call the airline.

Air France: The French airline is offering a travel voucher for flights that were scheduled to depart through July 2, 2020, which will be valid for one year on any Air France, KLM, Delta Air Lines, and Virgin Atlantic flights.

How are Expedia, Priceline, and other online agencies handling coronavirus refunds?

Online travel agencies such as Expedia, Travelocity, Orbitz, and Priceline serve as “middlemen” between travelers and travel suppliers. They have different working relationships with all the suppliers on their sites, which can complicate things a bit.

For instance, Expedia , Orbitz, and Travelocity can help change or cancel reservations for some of the air carriers they sell tickets for, but not all of them. For the ones with which they lack that ability, customers will have to work directly with the airline. But the bottom line is: The airline’s policy will be the policy that customers of Expedia, Orbitz, and Travelocity will have to work with.

Priceline advises its customers that “if your airline does not allow you to cancel or change your flight, we are not able to help you at this time.” The travel booking site offers a very comprehensive contact list, including websites and phone numbers, for all its partner airlines.

On the hotels front, Expedia, Travelocity, and Orbitz are allowing customers to cancel with no penalty all hotel stays through May 31, 2020, that were booked prior to March 19, 2020. For hotel stays after May 31, 2020, Expedia advises customers to check back with the site closer to the departure date.

Coronavirus refunds for hotels and vacation rentals

Hotels have always been pretty flexible when it comes to changing and canceling reservations, but in the wake of the coronavirus pandemic, they are being even more so.

Marriott International: Marriott is allowing all guests at all of its more than 7,300 properties around the world with existing reservations, for any upcoming stay regardless of the date and regardless of whether the original rate had some restrictions, to change or cancel without a charge up to 24 hours prior to arrival—here’s the key thing to note— as long as the change or cancellation is made by June 30, 2020 . For those who make new reservations now through June 30, 2020, they will be allowed to change or cancel at no charge up to 24 hours before arrival, regardless of the date of stay.

Hilton: For guests who have booked stays that were scheduled to begin on or before June 30, 2020, at any of Hilton’s more than 6,100 global properties, the change fee is being waived and the company is offering full refunds for all cancellations (including on reservations described as “non-cancellable”) up to 24 hours before arrival. New reservations booked between now and June 30, 2020, for any future arrival date, can be changed or canceled at no charge up to 24 hours before arrival.

Accor: The 5,000-hotel Accor hasn’t offered much detail on its coronavirus-related change and cancellation policies other than to say that it has advised all of its hotels to adopt flexible change and cancellation conditions for travelers with new or existing bookings through April 30, 2020.

Intercontinental Hotel Group: IHG has waived cancellation fees for existing bookings that were made by April 6, 2020, at all of its hotels the world over for stays through June 30, 2020. It is handling groups and meeting bookings on a case-by-case basis. The company has also developed some new rates and booking options for future travel such as its “book now, pay later” rate, which doesn’t require a deposit and can be canceled up to 24 hours before your stay for bookings made up to September 3, 2020, for travel until December 30, 2020.

Airbnb: Vacation rental powerhouse Airbnb recently issued an updated global change and cancellation policy. Reservations for stays and experiences made on or before March 14, 2020, with a check-in date between March 14, 2020, and May 31, 2020, can be canceled for a full refund by guests, and hosts can cancel without a charge or impact to their Superhost status (and Airbnb will refund all service fees). Reservations made on or before March 14 with a check-in date after May 31, 2020, as well as any reservations made after March 14, 2020, will not be covered unless the guest or host has contracted COVID-19. Otherwise, the host’s standard cancellation policy will apply.

What are tour operators’ policies for coronavirus changes and refunds?

Given the global health crisis that the coronavirus pandemic presents, most reputable tour operators have gone ahead and proactively canceled a good portion of their upcoming itineraries (similar to what the cruise lines did—see below). Here are some examples.

Tauck: Long-time tour provider Tauck has canceled its scheduled tours and cruises through June 30, 2020—and for those tours it will refund the affected guests. For tours that were scheduled to take place between July 1 and July 31, 2020, guests can cancel and receive a future travel credit for any tour in 2020 or 2021 (but airline change fees will not be covered). Standard change policies remain in place for tours scheduled to take place August 1, 2020, and beyond.

Abercrombie & Kent: Luxury tour operator Abercrombie & Kent has temporarily suspended ground operations globally from March 17 to May 31, 2020. A&K is offering guests on those journeys a future tour credit (that will include a 10 percent discount) for any trip for travel that takes place up to December 31, 2021.

Intrepid Travel: Global tour company Intrepid Travel has also suspended its tours through September 30, 2020. For those tours, travelers will receive a 110 percent future tour credit that they can apply toward any itinerary up until September 30, 2022. For tours departing October 1, 2020, and beyond, Intrepid said they are continuing as planned at this point, but that if customers choose to cancel, they can do so and receive a credit for whatever they had paid to be used for travel that takes place by September 30, 2022.

Collette: Family-owned tour operator Collette has canceled all its tours through June 30, 2020, and all affected guests are being offered either a future travel credit or the generous option to receive a refund.

What about cruises?

On March 14, the U.S. Centers for Disease Control and Prevention issued a 30-day “ No Sail Order” for all cruise ships to prevent the spread of COVID-19. As of April 15, 2020, the CDC extended that order, and cruise ship operations (in waters subject to U.S. jurisdiction) have been suspended until July 24, 2020, or until the U.S. Secretary of Health and Human Services declares that coronavirus no longer constitutes a public health emergency, or until and unless the CDC Director rescinds or modifies the order.

Affected customers are being offered anywhere between a 100 percent and 200 percent future cruise credit by the cruise lines.

How travel advisors can help

During a complicated and overwhelming global crisis such as the coronavirus pandemic, a travel advisor can serve as a great ally. While travel advisors can’t force travel suppliers to refund their clients, they typically have stronger relationships with suppliers and thus more sway. They will be better able to help you navigate through the options for changing your trip plans. And as travel professionals (who likely have dealt with numerous crises in the past), they can offer their advice based on their myriad of contacts in the industry and from their own personal experience.

They will also have greater insights into the kinds of trustworthy and reliable travel companies you will want to book your future travel with as we navigate this ever-changing pandemic landscape.

Can travel insurance help you get a refund?

With regard to the current coronavirus crisis, travel insurance providers consider it to be a known event as of January 21, 2020 (or thereabouts, the date can change slightly depending on the provider, but usually falls sometime between January 21 and January 27, 2020). Travel insurance purchased before that date will cover disruptions resulting from the outbreak, but any travel insurance purchased after that date will not.

An exception to that is Cancel for Any Reason (CFAR) coverage , an optional upgrade to a travel insurance policy that covers cancellations for reasons not otherwise covered by a standard travel insurance “such as fear of traveling due to coronavirus or simply not wanting to travel to a country that may be affected,” according to Megan Moncrief, chief marketing officer for travel insurance search and review site Squaremouth.

There are some limitations, however. The CFAR upgrade has to be purchased within 14 to 21 days of making the initial trip deposit and it will reimburse travelers for up to 75 percent of their trip cost—for a price. Cancel for Any Reason coverage typically costs between 5 and 10 percent of the total trip cost.

This story originally appeared on February 24, 2020, and has been updated to reflect current information.

>> Next: How Cancel for Any Reason Travel Insurance Can (and Can’t) Help You

Book & travel with peace of mind

Book with peace of mind, flexible cancellations see more, flex rate cancellation policy.

With Club Med one thing is certain, you will have full peace of mind when booking with us. We want you to feel confident when making vacation plans with us, and thanks to our flexible cancellation^ policy you can cancel up to 61 days prior to departure and receive a full refund (refund excludes membership fees, optional insurance and airfare) on the land portion of your stay when booking with our Semi Flex Rate.​

**Non-refundable Rate:**​ This rate is non-refundable. No cancellations or modifications are allowed. Should you wish to modify or cancel your reservation, you will be charged 100% of the stay (includes the non-refundable membership fee, non-refundable optional insurance and non-refundable air tickets).​

Semi-Flex Cancellation Policy:​ If you wish to cancel or revise a booking, the following charges plus the non-refundable membership fee, non-refundable optional insurance and non-refundable air tickets will be assessed for all travel. Airline change fees and any applicable difference in ticket fare applies to all flight changes. Does not apply to non-refundable rate. Days prior to Departure Cancellation Charge (per person)​

61 days or more: No cancellation charge​ 60 to 31 days: 25%​ 30 to 15 days: 50%​ 14 days or less: 100%​

CANCELLATION CHARGES FOR HOLIDAY WEEKS: For Holiday weeks (including but not limited to Christmas week, New Year’s week, Presidents week as well as for other designated peak times and special promotions, cancellation charges are as follows:​

Days prior to Departure Cancellation Charge (per person)​ 91 days or more: No cancellation charge​ 90 days or less: 100%​

The cancellation charges are assessed on the full package price. Revisions of any kind (including but not limited to a change in the date of departure or resort) will be treated as a cancellation and applicable cancellation charges will be assessed and revised booking will be subject to pricing then in effect. One-time substitutions within the same room may be accepted, except during holiday periods, subject to a $50 fee and applicable membership fee, and any airline ticketing fee and/or ticketing restrictions. Please inquire for additional details. Unpaid balances on cancellation charges are subject to collection action. No refunds will be made in the event of no-shows or interruption or cancellation by the Member after departure. There is no refund for unused travel vouchers or transfers. Cancellation charges for special events, certain promotions and holiday travel may vary; please contact your travel advisor.​

Best Rate Guarantee See more

Make a confirmed reservation online using www.clubmed.us. We guarantee you will always get the lowest rate when you book with us online using www.clubmed.us or we’ll match the lower rate and give you an extra 10% discount.

Emergency Assistance Program See more

All bookings for travels before December 31, 2023 include the following coverage, in case of medical emergency (including those related to COVID-19):

• REPATRIATION - Medical evacuation & repatriation costs.
• MISSED FLIGHT ASSISTANCE - For air booked by Club Med, our transportation experts will assist in organizing return flights.
• MEDICAL & HOSPITALIZATION EXPENSES - healthcare expenses in destination.
• EXTENSION OF YOUR STAY - Costs associated with an extended stay at the resort due to the medical emergency (depending on availability)

What is covered?

• In case of sickness related to COVID-19, all healthcare expenses during your stay are covered: medical expenses in case of hospitalization, medical visit, COVID-19 Test, transportation cost to the laboratory in order to administrate the test.
• In case of quarantine: the assistance center will organize housing along with the Resort and the health personnel.
• If the G.M missed their intended flight: the assistance center will take charge and organize a new return flight following the sanitary requirements established by the health team.

Cost coverage in the event of illness (including COVID disease) includes:

Medical evacuation and repatriation following accident and/or illness according to the decision of the Medical Board of Europ Assistance,​

Advance and/or reimbursement of Hospital expenses abroad until € 75,000 incl. tax per beneficiary,​

Additional reimbursement of Outpatient Medical Expenses abroad in the event of suspected and/or confirmed Covid-19 until € 500 incl. tax / beneciary,​

The cost of an extended stay at the hotel: € 120 per night incl. tax and € 250 incl. tax for a family / 10 nights or 14 nights maximum in the event of suspected and/or confirmed Covid-19,

What is not covered by the program? Consequences of global COVID situations in the country where the resort is located, such as:

• Border lockdown: per region/ per city/ airport closure/ flight cancelation/ Resort closure…
• Interruption of stay: following the declaration of State of Emergency
• Quarantine: at the destination without being sick.

A certificate of insurance confirming coverage of medical expenses in case of sickness including COVID-19 can be provided upon request in order to enter a country or to obtain a travel visa. Please note that from July 1st, the certificate of insurance is requested by: French Polynesia, Israel, Ukraine, Lebanon, Cambodia, Turks & Caicos.

This Assistance Agreement constitutes the general conditions of the contract concluded between EUROP ASSISTANCE, a business governed by the Insurance Code, and CLUB MED SALES, on behalf of its clients. It specifies the content of and the limits on the services to be provided by EUROP ASSISTANCE for CLUB MED SALES clients. The Assistance is provided by EUROP ASSISTANCE, and not by Club Med®. Any enrollment in Club Med®, or through the intermediary of a travel agent, makes the G.M® eligible for EUROP ASSISTANCE services, which cover assistance for persons. Applicable only to US members (G.Ms®) who are US residents and have booked and paid for their trip in the US. This coverage supercedes any previously existing coverage and is subject to change without notice. A complete description of coverage is available upon request with Club Med Sales Inc., and also in the Basic Insurance document you will receive by electronic mail before departure if you made a reservation. Call your Travel Agent or our Club Med call center for more details.

Transport Assistance See more

By booking your transport with Club Med, you benefit from unique support at each stage of your trip. Thanks to the know-how of our Club Med Travel Expert Designers, you can create your tailor-made itinerary and modify it in the event of the unexpected. When you arrive at your destination, our GO team will be present and will take you to the Resort.​

Air operations are currently often disrupted: Weather related situations, social unrest at airports and or operating problems related to a lack of staff. Being by your side so that you can travel with peace of mind is a promise that is dear to us. Thus, in the event of a canceled flight or modified schedule, the Club Med teams are at your side to offer you the best solution.​

One & only point of contact: Book your stay, flights, transfers and get:​

Support from our Club Med advisers to guide you throughout your reservation, 7 days a week (exceptions on Christmas Day and New Year’s Day)​

The best routes (times, connections, etc.) at the best prices (economy, premium, business class, etc.) from your departure city, as well as possible pre-registration options (according to the terms and conditions of the airlines) thanks to our airline partners.​

Tailor-made transfers between the airport and the Resort, at attractive prices, for everyone: families, couples, single travelers with a large number of options depending on the destination…​

Assistance with flight time and date changes (possible additional costs to be borne by the customer)​

Information on the formalities and protocols of the host countries (entry formalities, specific Covid-19 protocols, etc.)

Serenity Insurance See more

For even more peace of mind, subscribe to our Serenity Insurance and benefit from the reimbursement of your package, including your flights, in the event of an unforeseen event, until the moment of your departure (additional cost).​

What is covered by our Serenity Insurance?​ · Trip cancellation: cancel your stay for free in case of unforeseen circumstances​ · Covid-19 protection: cancel your package for free in case of Covid-19 up until the last minute​ · Trip interruption​ · Medical and dental coverage​ · Accidental death and dismemberment​ · Baggage loss or delay​

The answers you need related to: See more

SUBJECT TO CHANGE BY COUNTRY'S LEGISLATION In order to seamlessly facilitate this process in-resort, Club Med is providing antigen testing in most of the resorts at extra cost.

Informations about tests in Resorts ​Depending on the destination the tests can be done in the village, by appointment and with extra charge or in the medical establishment around.

Where can G.M.s go to receive COVID-19 testing & attestation forms? Antigen and PCR testing available at certain resorts or at local hospitals.

What happens if a guest tests positive for COVID-19 before returning to the U.S.?​ Since reopening, our resorts have integrated strict health & hygiene protocols through Club Med’s ‘Safe Together’ program to prevent the spread of COVID-19. If test is positive, guest will be asked to complete a self-isolation period in their room and the resort team will arrange room service for food.

Can a guest from another resort come to Club Med for testing? No, only Club Med guests will be able to access our in-resort testing.

Emergency Assistance Program: In addition to our Safe Together mission, implementing enhanced safety and hygiene measures in our resorts, we are modifying our Emergency Assistance Program to provide all guests traveling before December 31, 2023 with coverage for emergency medical expenses from their departure day and during their stay, including those related to COVID-19.

What is covered?​

• In case of sickness related to COVID-19, all healthcare expenses during your stay are covered: medical expenses in case of hospitalization, medical visit, COVID-19 Test, transportation cost to the laboratory in order to administrate the test.​
• In case of hospitalization, coverage will also apply for: housing cost for companion, accompaniment of children. Medical evacuation if the situation requires it.​
• In case of quarantine: the assistance center will organize housing along with the Resort and the health personnel.​

Cost coverage in the event of Illness (including COVID disease) includes?

What is not covered by the program? Consequences of global COVID-19 situations in the country where the resort is located, such as:​

• Border lockdown: per region/ per city/ airport closure/ flight cancelation/ Resort closure…​
• Interruption of stay: following the declaration of State of Emergency​

How much does the program cost? There is no charge to you for this plan. The coverage is included in your Club Med Vacation Package.

Who is eligible for this coverage? This program is applicable to U.S. residents who have booked & paid through the U.S.

Am I covered for before & after expenses due to COVID-19? No, Club Med only covers medical expenses during the stay.

Does it apply to bookings realized prior to July 1st, 2020? Yes, the assistance is retroactive and applies to all GM’s travelling by December 31, 2023 in any worldwide Club Med Resort.

MEDICAL ASSISTANCE COVID-19 COVERAGE - EXAMPLES OF SITUATIONS DURING THE STAY​ For any stay whose departure date is before December 31, 2023​

GENERAL HEALTH PROCEDURES

CASE DETECTION

What happens if a case is detected in the Resort ? If tested positive, the person will quarantine in their room and food delivery will be arranged.

RESTAURANT & BARS

How are we handling the buffet? Will we still have buffets available and will guests serve themselves? Restaurants and bars are operating as normal. No more distancing with marks on the floors. Gel sanitizer available in resort. Deep cleaning reinforcement.

Do we have a specific protocol for cleaning at the bar / restaurant, for glasses, plates and utensils Yes, reinforced cleaning/disinfection for all the elements present on the tables (salt, pepper, sugar, etc...) after each use. Cutlery, glasses and other items not used by GM's will also be removed and machine cleaned.

POLICIES FOR EXISTING BOOKINGS

Existing Future Travel Credit For Future Travel Credits expiring in 2022, we are happy to offer an extension valid for any travel date, if booked by December 31st, 2022^. The extension has been automatically applied to all active credits; no further action is required on your side. When you are ready to travel, book online and redeem your credit by clicking on « Book with your Future Travel Credit » before the payment, you will receive a confirmation up to 48 hours following your reservation.

How can you postpone or cancel a booking? If you have an existing reservation in one of our resorts that has temporarily ceased operations during the time of their stay, their reservation has been automatically cancelled and you will receive: • A Future Travel Credit*, in your name, to travel again with us for 100% of the paid land costs, valid for travel through two years from the original date of travel to any Resort worldwide. • Once you rebook for a future stay, if the Future Travel Credit* value is higher than the cost of the new booking, we will issue an additional Future Travel Credit for the remaining balance, to be used for travel through two years from the original date of travel. If you booked an air-inclusive package with us, they will receive a credit with the airline based on the carrier’s specific policies (revised travel dates will depend on respective airline policies). • Please note, if you did not book your airfare with Club Med, please make sure to contact the air carrier directly to cancel your flight before time of departure.

Will Club Med inform me that my booking has been cancelled? All Future Travel Credits will be emailed to you , within the next 4 – 6 weeks. Therefore, there’s nothing for you to do.

What will be included in your Future Travel Credit? In addition to 100% of the paid costs, Club Med will waive your membership fees on their next booking and TPM Insurance costs are included in the cost of their future travel credit if membership and TPM fees were charged on their original reservation. What if I have an outstanding balance for a future Club Med stay? › For stays in any resort that is closed at the time of scheduled travel: The reservation will be cancelled. If the reservation was not paid in full, a Future Travel Credit will be issued for the amount already paid on the land stay. › For stays in any resort that is planned to be opened at the time of scheduled travel: The due date for their remaining balance is 45 days prior to their date of departure. If you do not make the final payment on time, your stay will be cancelled according to our normal cancellation policies.

What will happen to my booking if they can’t access the new destination when it’s time to travel? If your new booking should be impacted by new procedures, we will communicate with you to help you on travel options to consider. I want to revise/cancel their booking and have booked their flights with Club Med; will you revise or cancel the flight tickets?

POLICIES FOR NEW BOOKINGS

At Club Med, we want you to book with peace of mind. That’s why we’ve designed our policies to reassure you when it comes to booking your next stay.

Non-refundable Rate: This rate is non-refundable, and applicable for departures at 31+ days. No cancellations of modifications are allowed. Should you wish to modify or cancel your reservation, you will be charged will be 100% of the stay.

Semi-Flex Cancellation Policy: For all booking on any Club Med resort worldwide, cancel for free up to 61 days prior to arrival and receive a full refund on the land portion of your stay (refund excludes membership fees, optional insurance and airfare). If you wish to cancel or revise a booking, the following charges plus the non-refundable membership fee, non-refundable optional insurance and non-refundable air tickets will be assessed for all travel. Days prior to Departure Cancellation Charge (per person):

61 days or more: No cancellation charge 60 to 31 days: 25% cancellation charge 30 to 15 days: 50% cancellation charge 14 or less: 100% cancellation charge

Blackout dates apply: for Holiday weeks (including but not limited to Christmas week, New Year’s week) as well as for other designated peak times and special promotions, cancellation charges are as follows:

Days prior to Departure Cancellation Charge (per person): 91 days or more: No cancellation charge 90 days or less: 100% cancellation charge _The above policy is not applicable when booking any non-refundable rate travel. _

Safe Together – Club Med’s Hygiene & Safety Promise

Across our resorts in the Caribbean, Mexico and Florida, we have implemented health & hygiene protocols to ensure your total piece of mind during their stay with us. To learn more about Safe Together visit our Safe Together section.

Emergency Medical Assistance Program

In addition to our “Safe Together” program, our Emergency Assistance Program provides all guests travelling before April 30, 2021 with coverage for emergency medical expenses during their stay, including those related to COVID-19. To learn more about the COVID-19 Medical Assistance, visit our Emergency Assistance Program section.

Best Rate Guarantee If you find a lower price in the future for the same travel dates, you receives a Future Travel Credit for a value equal to the price difference applicable to your next booking. Valid for new individual land-only bookings booked on or after May 18th 2020, on the following resorts: Punta Cana, Dominican Republic; Cancun, Mexico; Ixtapa Pacific, Mexico; Sandpiper Bay, Florida, USA; Turkoise, Turks and Caicos; Michès Playa Esmeralda, Dominican Republic; Caravelle, Guadeloupe; Buccaneer’s Creek, Martinique; and Columbus Isle, Bahamas, and based on value as written on the sales contract. Claims can be done up to 15 days before departure. Only one claim per file. Must concern a stay identical in all criteria to the original reservation, including: same Club Med resort, same check-in and check-out dates, same category of room, same number and type of guests (adults and children of the same age), same currency, same payment terms and same cancellation policy. Lower price quoted must be final, including any fees, taxes, or administration fees applied. Airfare, membership fees and extras are not covered by this guarantee. Guarantee does not apply to the following: group bookings, last minute deals, flash sales, privately contracted rates, rates only accessible by user and password or with promotional code, travel agent rates, referral reward rates, or friends and family rates. Guarantee refers to the total price of the stay and cannot refer to a partial price of any or all of the days it comprises. Future Travel Certificates must be used for travel completed within one year of the original date of travel and may be subject to restrictions. Club Med may withdraw this offer at any time and is not responsible for errors or omissions. Void where prohibited or restricted by law.

Are you offering any special promotions? All our best offers can be found on our website dedicated to Travel Advisors: http://traveladvisors.clubmed.com/

Resort Reopening Schedule

Club Med is currently following the decisions taken by international authorities and governments worldwide to enforce travel restrictions to prevent the spread of Coronavirus (COVID-19) along with the suspension of international flights by airlines, and has been working diligently to implement a phased reopening of our resorts with new hygiene measures to welcome you into a safe environment and create new Club Med memories. As of today, Club Med is happy to announce the reopening of the following resorts: Club Med Columbus Isle in October 2022^

^this schedule can be subject to modifications as a result of governmental decisions regarding border closures or travel restrictions, air travel accessibility, or health & safety protocols.

^ Future Travel Credits are extended and valid for any travel dates if booked by December 31, 2022. The extension has been automatically applied to all active vouchers, therefore not expired nor already used. A Future Travel Credit is non-transferable and is not redeemable for cash. The credit may be applied to the land portion of a Club Med vacation. If you booked air on your original booking with us, please inquire at the time of rebooking and we will apply the air credit based on the individual carrier’s policy. Your membership fees will be carried over from the original file based on the memberships paid at that time. When you are ready to make your travel plans, please contact your travel agent or Club Med’s Contact Center at 1-800-CLUBMED (1-800-258-2633). You may redeem your Travel Credit during the booking process with the reservation agent. Please advise the agent taking payment that you have a credit. This credit is valid only for bookings made in the US or Canada based on the original booking country office.

*This offer is subject to availability, as defined by Club Med, is non-transferable, and is not redeemable for cash. The travel certificate may be applied to the land portion of a Club Med vacation. If you booked air on your original booking with us, please inquire at the time of rebooking and we will apply the air credit based on the individual carrier’s policy. When you are ready to make your travel plans, please contact your travel agent or Club Med’s Contact Center at 1-800-CLUBMED (1-800-258-2633). You may redeem your Travel Certificate during the booking process with the reservation agent. Please advise the agent taking payment that you have a credit. Your membership fees will be carried over from the original file based on the memberships paid at that time. If this credit is applied to a reservation of lesser value, the difference will be carried forward expiring 2 years from the original date of travel (last day to checkout) to another booking(s). In addition, this credit can only be used once. If, after application, the reservation is cancelled for any reason, the credit will not be carried forward to any other booking or refunded in cash. Please keep this email in a safe place for future reference, as loss of this original certificate number may result in forfeiture of the offer. This certificate is valid only for bookings made in the US or Canada based on the original booking country office.

**this schedule can be subject to modifications as a result of governmental decisions regarding border closures or travel restrictions, air travel accessibility, or health & safety protocols.

*Please note that Club Med will not be held responsible for the availability of appointments to carry out COVID-19 tests, or for the duration for the delivery of the results.

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Enjoy Even More Peace of Mind with Our New & Improved Princess Vacation Protection

Life can be unpredictable but you can rely on princess vacation protection.

One of the most common questions we hear from our guests is, ‘Should I buy travel protection?’ If you want to spend more time relaxing and less time worrying about the unexpected, the answer is ‘yes’. That’s why we offer Princess Vacation Protection (PVP), which provides a cancellation fee waiver1 plus travel insurance benefits2 and 24-hour worldwide CareFree™ Travel Assistance 3 . Help protect in the event of unforeseen illness, including COVID-19, trip delays, baggage issues and more. It’s a convenient way to help ease your worries before setting sail.

Your benefits just got better – and you can still enjoy low prices!

New improvements:.

• Increased benefits up to 150% of vacation cost for Trip Interruptions.
• Increased Emergency Evacuation benefits up to $50,000 for the standard plan and $75,000 for the platinum plan.*

Benefits at a Glance

Cancel for any reason 1.

Cancellation Fee Waiver 1  (Non-insurance features provided by Princess Cruises) Life is unpredictable… but you can rely on Princess Vacation Protection. If you need to cancel for specified reasons outlined in the Cancellation Fee Waiver section of the plan, you’ll receive a refund of your cancellation fees. If you need to cancel for any reason not listed in the plan, under the “Any Reason” Cancellation Enhancement feature, you’ll receive 75% of the cancellation fee amount in the form of future cruise credits under our Standard plan and 100% under the Platinum plan.

Trip Interruptions

If you need to interrupt your trip due to a covered reason such as an illness or injury, you are eligible for reimbursement of prepaid cruise/land arrangements made through Princess and/or the cost of one-way airfare to get you home.

Medical Evacuation

Princess Vacation Protection also provides coverage in case your medical condition requires emergency evacuation to an appropriate medical facility.

Medical Expenses

Most medical expenses are covered in case you become sick or injured during your trip.

Trip Delays

If you are delayed starting your trip or returning home, you may be reimbursed for expenses that were not arranged through Princess – including meals, hotel, and transportation.

Personal Belongings

Your baggage is also covered in the event it is damaged, lost, stolen, or delayed to your destination.

24/7 Support

Need help? You will have access to 24/7 worldwide assistance for travel, medical, and emergency services.

The plan terms, conditions and exclusions are available online:

Captain’s Circle Loyalty Benefit

Available in both a Standard and Platinum plan, choose the plan you want based on the coverage and plan price that works best for you. Captain’s Circle members who have achieved Ruby, Platinum or Elite status who elect to purchase Standard PVP automatically receive a complimentary upgrade to PVP Platinum; we’ll pay the difference in plan cost on your behalf.

3 Ways to Purchase Princess Vacation Protection

Princess Vacation Protection can be purchased at the time of booking or up until final payment. You are considered enrolled as soon as the plan cost has been paid.

• When you  Book your Cruise  on Princess.com
• Call 1-800-Princess or contact your Travel Advisor
• Already Booked Guests can purchase in  Cruise Personalizer

Product Details

Cancellation Fee Waiver 1 (Non-insurance features provided by Princess Cruises)

Life is unpredictable… but you can rely on Princess Vacation Protection. If you need to cancel for specified reasons outlined in the Cancellation Fee Waiver section of the plan you’ll receive a refund of your cancellation fees. If you need to cancel for any reason not listed in the plan, under the “Any Reason” Cancellation Enhancement feature, you’ll receive 75% of the cancellation fee amount in the form of future cruise credits under our Standard plan and 100% under the Platinum plan.

Travel Insurance Benefits 2 (Underwritten by Nationwide®)

Sail through your vacation with less to worry about.

Trip Interruption:  Up to 150% total trip cost reimbursement for missed, prepaid cruise arrangements and/or the cost of one-way airfare if you must start your vacation late or need to come home early due to illness, injury and more.

Trip Delay:  Up to $500 for any pre-cruise trip delay expenses and/or post-cruise trip delay expenses up to $1,500 (not to exceed $1,500 for both pre- and post-cruise delays) for meals, hotel and transportation.

Baggage Delay:  Up to $500 if your luggage is delayed during travel.

Baggage/Personal Effects:  Up to $1,500 ($3,000 with the Platinum plan) if your stuff is lost, stolen or damaged.

Accidental Medical Expense:  Up to $10,000 ($20,000 with the Platinum plan) if you become injured while traveling.

Sickness Medical Expense:  Up to $10,000 ($20,000 with the Platinum plan) if you become sick while traveling.

Emergency Medical Evacuation/Repatriation: Up to $50,000 ($75,000 with the Platinum Plan) in the event your medical condition requires emergency medical transportation to an appropriate medical facility or in the event of your death, provides coverage to transport your mortal remains.

24/7 Worldwide Travel Assistance Services 3 (Non-insurance services provided by LiveTravel)

Need help while you travel?  Assistance is there for you, 24 hours a day, 7 days a week, anywhere in the world.

Princess Vacation Protection can be purchased while booking your next cruise vacation on princess.com, by contacting your travel agent, by calling 1-800-PRINCESS, or on Cruise Personalizer. It is available for purchase up until final payment for your trip on all Princess Cruises, Princess Cruisetours, Princess Alaska Land Tours and Princess Canadian Rockies Land Tours, and is available at two levels: Standard or Platinum. Princess Vacation Protection is not in effect until the plan cost has been paid to Princess in addition to any required cruise deposits or payments.

1  Non-insurance feature provided by Princess. WA residents only, Trip Cancellation benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio (NAIC #23787).

2  Travel Insurance Benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio (NAIC #23787).

3  Travel Assistance services are non-insurance services provided by LiveTravel International.

This plan provides insurance coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

Princess Vacation Protection – Standard  To obtain your state-specific Certificate of Insurance providing the terms, conditions and exclusions of the certificate, visit  PVP Standard .

Princess Vacation Protection – Platinum  To obtain your state-specific Certificate of Insurance providing the terms, conditions and exclusions of the certificate, visit  PVP Platinum .

Note that Princess Vacation Protection is not available to residents of the state of New York, British Columbia, Quebec, Puerto Rico, or Mexico.

Need to file a claim?

Frequently Asked Questions

Q:  What happens if I test positive for COVID-19 and need to cancel the day before my cruise? A:  Like with any illness diagnosed and treated by a medical professional, if you test positive for COVID-19 after purchasing the plan, you will be eligible to receive a refund to your original form of payment. If you do not have an official medical diagnosis, but feel unwell, you will receive a Future Cruise Credit.

Q:  What if my spouse gets COVID-19 right before the cruise and we can no longer sail? A:  You will be eligible to file a claim for a cash refund if you, your traveling companion or a member of your immediate family is diagnosed and treated for COVID-19, which causes you to cancel your cruise.

Q:  What if my mother, who isn’t sailing with us, gets COVID-19, and we may have been exposed? A:  Princess Vacation Protection has you covered! Even if they are not traveling with you, if someone in your immediate family is diagnosed and treated for an illness, you may request a refund to the original form of payment. If they are ill but are not diagnosed or treated, you may call us and receive a Future Cruise Credit for the cruise fare.

Q:  What if I find out I was exposed to someone either on my way to my cruise or during the cruise, and I end up being isolated in my cabin for part or all of the voyage? A:  PVP provides reimbursement for the days you are confined to your cabin if the confinement is ordered by a medical professional.

Q:  Does PVP cover my medical expenses if I get COVID-19 during my cruise? A:  Yes, PVP provides reimbursement for eligible medical expenses for any illness, including COVID-19.

Q:  What if I want to cancel my PVP coverage? How does that work? A:  PVP is refundable until final payment is due. For new bookings made within final payment, the PVP plan cost is only refundable within 10 days of purchase provided the person hasn't departed on the trip nor filed a claim.

Q:  Am I protected by my Princess Vacation Protection plan if my mother, who is not traveling with me, develops pneumonia and I have to cancel my trip to care for her? A:  Yes! Princess will refund the cancellation fees (up to the full value of the cruise vacation) if you have to cancel your trip because of a specified reason such as illness, injury or death of yourself, a traveling companion or either of your immediate family members.

Q:  If I have a heart condition and am on continuing medication, am I protected if my heart condition flares up during my vacation? A:  Yes! Princess Vacation Protection provides reimbursement for conditions that are stable during the 60-days prior to purchase, so if you have had no changes in your health (even if you are on continuous unchanged medication), you would be protected.

Q:  What if my condition did change prior to purchasing Princess Vacation Protection? A:  Rest assured, emergency evacuation benefits are still provided in the event of a medical emergency. Also, if you cancel your cruise vacation and do not qualify for cash reimbursement due to an unstable medical condition prior to purchase, you will have the benefit of cancel-for-any-reason protection from Princess.

Q:  If my pet becomes ill and I have to cancel my trip as a result, will Princess Vacation Protection reimburse me? A:  Although you would not qualify for cash reimbursement, as an added feature for purchasing Princess Vacation Protection, Princess will provide a credit toward a future cruise equal to 75% of the cancellation fees imposed (100% if Platinum Vacation Protection is purchased) if you choose to cancel for an ineligible reason. This benefit is provided by Princess Cruises and/or Princess Tours.

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Coronavirus Hotel and Vacation Rental Cancellation and Change Policies: Updates

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Table of Contents

Best Western

Marriott bonvoy.

In response to the COVID-19 pandemic, many hotel and vacation rental brands adjusted their flexible change and cancellation policies, similar to those offered by airlines .

Many hotel cancellation policies continue to evolve, so make sure to check the hotel brand website for the latest information.

“Free” change policies don't apply to the difference in cost between two reservations. For example, if your original reservation cost $100 and your new reservation is $150, you will still owe the $50 difference, but you won't owe any additional change fees. Also, if you used a third-party travel agency like Orbitz or Hotels.com to book, you will likely need to call that company (instead of the hotel brand) to change or cancel your booking.

» Learn more: How to find the best travel insurance

Guests must adhere to the cancellation terms of each individual listing, which are set by the listing’s owner. Airbnb allows owners to choose from six types of cancellation policies, ranging from “Flexible” to “Super Strict 60 Days.” If your rental is “Flexible,” then you’re entitled to free cancellation until 24 hours before check-in. In contrast, the “Super Strict 60 Days” means you must cancel at least 60 days before check-in. And even still, you’ll only get a 50% refund of the nightly rate and the cleaning fee (but not the service fee).

Airbnb does have a new feature that allows you to filter out rentals with tough cancellation policies; just ensure you have that filter selected if there’s a chance you might ditch your reservation.

» Learn more: My Airbnb's canceled — now what?

Best Western previously offered a flexible booking policy on new and existing bookings, but the chain has not extended this policy. Instead, you’ll have to adhere to the standard cancellation policy, which isn’t exactly standard at all, as Best Western reservation cancellation policies vary by location. You should always review the policies of each individual Best Western hotel before booking.

Choice had a flexible policy for bookings with arrival dates through Sept. 30, 2020.

But now, there’s no longer a blanket coronavirus cancellation policy for new reservations. Instead, the hotel’s individual cancellation policy that’s in place at the time of booking will apply.

Hilton has long had one of the most generous blanket change/cancellation policies. All Hilton hotels offer flexible booking options with free changes and cancellations. Additionally, most hotels allow you to change or cancel up to 24 hours before your arrival day.

Hyatt has offered flexible bookings throughout the pandemic, including its current policy which covers all new bookings for travel through mid-2021.

Hyatt has added some caveats to the new-booking policy, noting that some properties might suspend it during high-demand times such as holidays. Make sure to check the policy on your specific reservation before hitting "book."

If you’re willing to reschedule your trip, all bookings made directly with IHG can be changed without charge prior to the hotel’s change deadline, but the catch is that deadlines vary by hotel. Additionally, if you change your room to a date that has a more expensive rate, you’ll still have to pay the difference.

As far as canceling outright, IHG has a few options, including a "Book Now, Pay Later" rate that is effectively fully refundable.

There’s also a “Best Flexible Rate,” which allows you to change or cancel your reservation 24 hours in advance and in some cases up to 6 p.m. local hotel time on the day of arrival, depending on the hotel.

If you're looking for flexibility, choose one of those options, even if they are more expensive than advanced purchase rates.

Marriott initially introduced a broad, generous change/cancellation policy on all new and existing bookings, then tightened it by adding some limitations. Now, its standard cancellation policy applies to nonrefundable bookings.

» Learn more: Concerned about coronavirus? NerdWallet answers questions about travel, finances

Radisson at one point offered one of the most flexible policies for new bookings.

Stays as of Jan. 1, 2021, are subject to the rate conditions at the time you book. The good news: Radisson offers a rate option that includes free cancellation or modification of your reservation up to 24 hours before arrival. If there’s a chance you’ll cancel, it’s worth the upcharge for that option.

Vacation rental brand Vrbo is an Airbnb alternative that does not have any clear cancellation policy specific to COVID-19; instead, it punted the responsibility to its hosts. Its policy suggests that those hoping to cancel bookings should "contact the property owner or manager to discuss their cancellation and refund policies."

Vrbo allows its hosts to create custom policies, so you should always read the fine print on each listing before booking.

» Learn more: Airbnb vs. Vrbo: Which is better for travelers?

Wyndham initially allowed free changes and cancellations on new and existing bookings but did not extend those policies beyond the summer. Travelers are subject to not only the cancellation policy of each specific hotel, but also the specific type of rate that's booked. While many rates do have flexible cancellation policies, some rates are not able to be canceled.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

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Travel Insurance

What is trip cancellation travel insurance?

Lizzie Nealon

Kara McGinley

“Verified by an expert” means that this article has been thoroughly reviewed and evaluated for accuracy.

Updated 9:17 a.m. UTC Nov. 13, 2023

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• Trip cancellation insurance covers your prepaid, nonrefundable trip expenses if you’re unable to travel due to certain unforeseen circumstances, such as an illness or the death of a family member.
• Trip cancellation insurance generally won’t cover foreseeable or preventable events, such as a hurricane that was named before you bought coverage. 
• Basic trip cancellation insurance typically costs between 5% and 10% of the total cost of your trip.

The average household spent more than $2,000 a year on travel before the pandemic. As traveling rebounds and you’re ready to plan your next trip, a trip cancellation policy can give you peace of mind. But it’s important to understand what trip cancellation insurance does and does not cover.  

What is trip cancellation insurance?

Trip cancellation insurance is a type of travel insurance designed to reimburse you for prepaid, nonrefundable travel expenses when you cancel your trip because of a reason listed in your policy. 

Trip cancellation insurance is often part of a comprehensive travel insurance plan, but it can also be purchased separately. 

You can typically purchase trip cancellation insurance up to the day before your scheduled departure. It’s best, however, to buy a travel insurance plan as soon as you make your first trip deposit. You won’t be charged extra for buying a plan earlier, and you will be covered for a longer period of time.

What trip cancellation insurance covers

Trip cancellation insurance can reimburse you for 100% of your nonrefundable and prepaid trip costs if you cancel for a covered reason, which may include: 

• Death of your travel companion, business partner or family member (policies differ on who is considered a family member).
• Injury or illness of you or a travel companion (documented by a doctor).
• Complications from pregnancy for you or your travel companion.
• Traffic accident en route to departure.
• Mechanical breakdown or other failure of your transportation.
• Mandated shutdown of an airport or air traffic control system.
• Air traffic control or airport shutdown due to fire or power outage.
• Mandatory evacuation due to an unforeseen natural disaster.
• Severe, sudden weather.
• Your home or your trip lodging is uninhabitable due to a natural disaster, vandalism or burglary.
• Hurricane warning or hurricane watch (you must have purchased the policy before the storm was named).
• Terrorist attack.

What trip cancellation insurance does not cover

While trip cancellation policies differ, most plans will not cover incidents that could be foreseen or planned around. For instance, most trip cancellation policies will not cover cancellations resulting from:

• Alcohol or substance use.
• Committing a felony.
• Dental treatment or elective procedures.
• Harm resulting from dangerous activities such as skydiving or bungee jumping.
• Mental or nervous health disorders.
• Normal pregnancy and childbirth.
• Participation in amateur or professional sporting events.
• Self-harm. 

What is “cancel for any reason” coverage?  

If you want to be able to cancel your trip for any reason, not only those specified in your policy, consider buying “cancel for any reason” (CFAR) coverage. This premium upgrade will add about 50% to the cost of your trip cancellation insurance but will give you greater flexibility with your plans.  

CFAR coverage typically reimburses up to 75% of your nonrefundable trip costs when you cancel a trip. But you have to cancel at least 48 hours before your scheduled departure if you hope to file a successful CFAR claim. 

How much does trip cancellation insurance cost?

A basic travel insurance policy with trip cancellation coverage typically costs between 5% and 10% of the total cost of your trip. That means if you take a $5,000 safari trip to Tanzania, your travel insurance might cost between $250 and $500. 

How much you pay for trip cancellation insurance will depend on the travel insurance company, the plan and level of coverage you choose, the number of travelers in your party and their ages, your trip length and trip expenses. 

How to get trip cancellation insurance

Comprehensive travel insurance policies usually include trip cancellation benefits, but you can also buy a standalone trip cancellation policy. 

To shop for trip cancellation insurance, follow these steps. 

• Check if your credit card has travel insurance. If your credit card provides trip cancellation benefits when you pay for trip expenses with that card, you may opt to skip buying a separate trip insurance policy.
• Compare quotes. Choose a travel insurance company by comparing travel insurance plans and quotes online . 
• Buy the plan you want. You can buy travel insurance online. Be prepared to enter your travel dates and destination, the total value of your trip and information about your travel companions.
• Review your plan . After buying travel insurance, you typically have a free look period of 14 or 15 days. If you read the details of your plan and decide it’s not a good fit, you can cancel and request a refund during that period. 

Credit card rewards and trip cancellation insurance

The following cards provide complimentary travel insurance with trip cancellation benefits when you pay for your travel using the card :

• Capital One Venture X Rewards Credit Card * The information for the Capital One Venture X Rewards Credit Card has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer. .
• Chase Freedom Flex℠ * The information for the Chase Freedom Flex℠ has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer. .
• Chase Sapphire Preferred® Card .
• Chase Sapphire Reserve® .
• Delta SkyMiles® Reserve American Express Card .¹
• Ink Business Preferred® Credit Card * The information for the Ink Business Preferred® Credit Card has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer. .
• The Business Platinum Card® from American Express * The information for the The Business Platinum Card® from American Express has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer. .¹
• The Platinum Card® from American Express .¹
• United℠ Explorer Card * The information for the United℠ Explorer Card has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer. .
• United Club℠ Infinite Card * The information for the United Club℠ Infinite Card has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer.

All information about The Business Platinum Card® from American Express has been collected independently by Blueprint.

Check to see if your credit card offers travel insurance with trip purchases and what coverage it provides. Travel insurance provided by credit cards isn’t usually as comprehensive as a separate policy.

Frequently asked questions (FAQs)

Trip cancellation insurance reimburses you for prepaid, nonrefundable expenses if you need to cancel a trip for a covered reason. Valid reasons for trip cancellation typically include unforeseen events such as a death in the family, sudden weather that leaves your destination uninhabitable or an illness that is documented by a doctor.

Most travel insurance plans bundle together several types of coverage, including trip cancellation insurance. If you have trip cancellation insurance, you can file a claim for any prepaid and nonrefundable expenses associated with a trip when you decide to cancel for a reason listed in your policy. 

When it comes to travel insurance, you’re not limited to cancellation coverage. The best comprehensive travel insurance plans also include coverage for incidents related to epidemics, emergency medical needs, baggage loss and damage, travel delays and trip interruption.

¹Eligibility and Benefit level varies by Card. Terms, Conditions and Limitations Apply. Please visit americanexpress.com/benefitsguide for more details. Underwritten by New Hampshire Insurance Company, an AIG Company.

For Capital One products listed on this page, some of the above benefits are provided by Visa® or Mastercard® and may vary by product. See the respective Guide to Benefits for details, as terms and exclusions apply.

*The information for the Capital One Venture X Rewards Credit Card, Chase Freedom Flex℠, Ink Business Preferred® Credit Card, The Business Platinum Card® from American Express, United Club℠ Infinite Card and United℠ Explorer Card has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer.

Blueprint is an independent publisher and comparison service, not an investment advisor. The information provided is for educational purposes only and we encourage you to seek personalized advice from qualified professionals regarding specific financial decisions. Past performance is not indicative of future results.

Blueprint has an advertiser disclosure policy . The opinions, analyses, reviews or recommendations expressed in this article are those of the Blueprint editorial staff alone. Blueprint adheres to strict editorial integrity standards. The information is accurate as of the publish date, but always check the provider’s website for the most current information.

Lizzie's commentary has been published in Bankrate, CNBC, the Washington Post, the Washington Examiner, MSN and more.

Kara McGinley is deputy editor of insurance at USA TODAY Blueprint and a licensed home insurance expert. Previously, she was a senior editor at Policygenius, where she specialized in homeowners and renters insurance. Her work and insights have been featured in MSN, Lifehacker, Kiplinger, PropertyCasualty360 and more.

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This privacy notice (" Notice ") sets out the basis on which we use, process, store or disclose any personal information about you (" Personal Data "), that we collect from you or that you provide to us when you engage with us in relation to, or become a member of, the Premium Travel Club. For the purposes of this Notice, the controller of your Personal Data is Travel Concepts Limited (" we ", " us " or " our ") of 3rd Floor, The Anchorage, 17-19 Sir John Rogerson's Quay, Dublin 2, D02 DT18, Ireland.

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