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Best tour agency in Frankfurt - ETS Touristik GmbH

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• ETS Touristik GmbH

Best tour agency in Frankfurt

This was the second time I’ve used this tour company the first was last year with my kids & this year was with my Wife. I like to give mention to Willi our tour guide who speaks a multitude of languages from french, Italian, chinese, spanish, mexcian, english & a lot more. He is an amazing person his tour are informative, humorous & lively. His humor is something I’ll never forget. ETS may not be the biggest or fancies in Frankfurt but it guides is one of the best I’ve come to know. I’ve been in the travel industry for 35yrs & have been around the world many time but my favourite tour company is ETS in Frankfurt. It well priced & extremely affordable. So if you ever in Frankfurt you must give ETS a try if you are looking for a reliable & trust worthy tour that will give you an informative & enjoyable tour try ETS in Frankfurt. I did 2yrs ago & I’ve never looked back.

This is definitely nothing to write home about. Frankfurt is a comparatively small city, meaning if you stay on the bus and don't get off, you are done in one hour. Bus drivers outrageoulsy unfriendly and grumpy. Let's not forget that peope boarding the bus are tourists, don't know their way around and may have questions. The English audio guide was below standard.

If you want to see Heidelberg then I suggest you take a train and get a local guide. This tour amounted to a very expensive bus ride to Heidelberg with no historicial tour guide infomation. The 'guide' gave general information on Frankfurt and surrounds but nothing insightful. Same 3 jokes repeated throughout the day. He was more of a chaperpone. We waited 20 min at airport for no show passenger and had only 50 min in Heidelberg town with no tour or guidance of significant places to visit. Then to the castle where we were pointed to the overlook, the wine barrel and the apotheke museum. 50 minutes here. Again, no hostorical information of what we were seeing. A sandwich of thin bread, 1 piece salami, pickle slice,mayo and a slice of cheese and a water were provided - unappetising. But there was no time to get lunch elsewhere if you wanted to sightsee. I suggest you seek another way to visit Heidelberg.

After experiencing a not so great tour with this company, I was a little nervous to go on the Heidelberg and Nuremberg Tour from Frankfurt. Thankfully, this tour was much better. The tour guide, Andre, was great about explaining the history of the two beautiful cities. He showed us around the castles and old town areas and also let us go off on our own at times. He talked a lot about Germany, too, and was very open to questions and discussions. While the provided sandwiches aren’t great, Andre showed us good places to get food in the towns. We had a really nice time with him. The bottom line with this company is that your experience will depend on your tour guide. You could have a great time or a bad time, as shown by the very mixed reviews.

I did the Rothenburg and Neuschwanstein castle day trip, and like the other reviewers said, it's not guided at all. You're just paying an extravagant amount to be driven to these places and given an old sandwich. What no one else has mentioned is the shakedown once you get to Neuschwanstein. Our "guide" demanded five euros after we arrived claiming it's to pay for the audio guide. We had no choice but to pay up, then he left us to hike the hill by ourselves. At the top, we discovered that audio guides are included with every ticket, and our own "guide" had scammed us. We put our trust in this company and were given off to a criminal.

This was a terrible tour, we drove one hour to Heidelberg and were dumped off at the castle, the ride was quiet with little to no information with our uninterested guide. Once at the castle our guide walked us to one lookout point and the large wine barrels. Our guide was vague and had limited knowledge. He then then left us to tour in our own without a map or info. We were then taken to the city center, again dumped off with no guide or tour. We were picked up in one hour and got in the van. There were two disgusting, dry sandwiches left on the dirty van seats and a bottle of water, just disgusting. And a silent unguided tour for the one hour drive back to Frankfurt. Waste of time and money, a rip off!

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