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The Complete Guide To Using the Chase Travel Portal — Maximize Your Options

Katie Seemann

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You can earn frequent flyer miles, cards that earn chase ultimate rewards points, transfer your points between credit cards for maximum value, earning chase points by booking travel, how to access the chase travel portal, how to book a flight through chase travel, the luxury hotel and resort collection, how to book a rental car through the chase travel portal, how to book activities through chase travel, how to book a cruise through the portal, car rentals, earn bonus ultimate rewards points, pay with points, apple purchases, experiences, pay yourself back, transfer to travel partners, final thoughts.

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Chase Ultimate Rewards is one of the major transferrable points programs and a favorite among many travelers. Points are easy to earn and can be transferred to many different hotel and airline partners. But you can also book travel directly through Chase’s travel portal using Ultimate Rewards points.

Booking travel through the Chase Travel portal is simple and can be a great way to use your points.

We’ll show you everything you need to know about how to redeem your points, including the benefits, how to know what your points are worth, and how to book airlines, hotels, and more through the Chase Travel portal.

Why Book Travel Through the Chase Travel Portal?

Generally, you can get maximum value from your Chase Ultimate Rewards points by transferring them to the Chase airline and hotel partners , so why are we talking about using points through a travel portal? While it’s true that the only way to get the highest value redemptions is by transferring, there is still a lot of value to be had by booking directly through the Chase Travel portal.

Flexibility is not often available with points bookings. Unlike an award booking, booking through Chase Travel is like using any other online travel agency (OTA) . There are no blackout dates or limited inventory award seats. If a flight or hotel is available, you can book it with points through the Chase travel portal.

One of the major bummers of booking flights with frequent flyer miles is that you don’t earn miles on award bookings. You can end up doing a lot of travel without earning miles. However, any booking you make with your Chase Ultimate Rewards points through the Chase Travel portal will earn frequent flyer miles and accrue status points. Unfortunately, hotel and car rental bookings still won’t earn points.

We have talked to so many people over the years that love the idea of collecting points and miles but don’t want to deal with the hassle. While many don’t mind putting a little work into getting an awesome redemption, others are just looking for a simple way to book travel and hopefully save some money in the process.

That’s where the Chase Travel portal comes in. With this method of redeeming points, there is no transferring, comparing points values, blackout dates, limited award availability, or multiple travel accounts. You only have to deal with 1 type of point and 1 travel portal but can still retain many of the benefits of collecting points and miles in the first place.

Bottom Line: You can book flights, hotels, rental cars, activities, and cruises through the Chase Travel portal.

If you like the idea of using the Chase Travel portal, you’ll need a credit card that earns Chase Ultimate Rewards points:

Chase Sapphire Preferred ® Card

A fantastic travel card with a huge welcome offer, good benefits, and perks for a moderate annual fee.

The Chase Sapphire Preferred ® card is one of the best travel rewards cards on the market. Its bonus categories include travel, dining, online grocery purchases, and streaming services, which gives you the opportunity to earn lots of bonus points on these purchases.

Additionally, it offers flexible point redemption options, no foreign transaction fees, and excellent travel insurance coverage including primary car rental insurance . With benefits like these, it’s easy to see why this card is an excellent choice for any traveler.

• 5x points on all travel booked via the Chase Travel portal
• 5x points on select Peloton purchases over $150 (through March 31, 2025)
• 5x points on Lyft purchases (through March 31, 2025)
• 3x points on dining purchases, online grocery purchases, and select streaming services
• 2x points on all other travel worldwide
• $50 annual credit on hotel stays booked through the Chase Travel portal
• 6 months of complimentary Instacart+ (activate by July 31, 2024), plus up to $15 in statement credits each quarter through July 2024
• Excellent travel and car rental insurance
• 10% annual bonus points
• No foreign transaction fees
• 1:1 point transfer to leading airline and hotel loyalty programs like United MileagePlus and World of Hyatt
• $95 annual fee
• No elite benefits like airport lounge access or hotel elite status
• Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.
• Enjoy benefits such as 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases, $50 Annual Chase Travel Hotel Credit, plus more.
• Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Travel℠. For example, 60,000 points are worth $750 toward travel.
• Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
• Get complimentary access to DashPass which unlocks $0 delivery fees and lower service fees for a minimum of one year when you activate by December 31, 2024.
• Member FDIC

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• Foreign Transaction Fees: None

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Chase Sapphire Reserve ®

A top player in the high-end premium travel credit card space that earns 3x points on travel and dining while offering top luxury perks.

If you’re looking for an all-around excellent travel rewards card, the Chase Sapphire Reserve ®  is one of the best options out there.

The card combines elite travel benefits and perks like airport lounge access , with excellent point earning and redemption options.  Plus it offers top-notch travel insurance protections to keep you covered whether you’re at home or on the road.

Don’t forget the $300 annual travel credit which really helps to reduce the annual fee!

• 10x total points on hotels and car rentals when you purchase travel through Chase TravelSM immediately after the first $300 is spent on travel purchases annually
• 10x points on Lyft purchases March 31, 2025
• 10x points on Peloton equipment and accessory purchases over $250 through March 31, 2025
• 5x points on airfare booked through Chase Travel SM
• 3x points on all other travel and dining purchases; 1x point on all other purchases
• $300 annual travel credit
• Priority Pass airport lounge access
• TSA PreCheck, Global Entry, or NEXUS credit
• Access to Chase Luxury Hotel and Resort Collection
• Rental car elite status with National and Avis
• $550 annual fee
• Does not offer any sort of hotel elite status
• Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $900 toward travel when you redeem through Chase Travel℠.
• $300 Annual Travel Credit as reimbursement for travel purchases charged to your card each account anniversary year.
• Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Travel℠ immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases
• Get 50% more value when you redeem your points for travel through Chase Travel℠. For example, 60,000 points are worth $900 toward travel.
• 1:1 point transfer to leading airline and hotel loyalty programs
• Access to 1,300+ airport lounges worldwide after an easy, one-time enrollment in Priority Pass™ Select and up to $100 application fee credit every four years for Global Entry, NEXUS, or TSA PreCheck ®
• Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more
• Chase Sapphire Reserve 100k Bonus Offer
• Chase Sapphire Reserve Benefits
• Chase Sapphire Reserve Airport Lounge Access
• Chase Sapphire Reserve Travel Insurance Benefits
• Chase Sapphire Reserve Military Benefits
• Amex Gold vs Chase Sapphire Reserve
• Amex Platinum vs Chase Sapphire Reserve

Ink Business Preferred ® Credit Card

The Ink Business Preferred card is hard to beat, with a huge welcome bonus offer and 3x points per $1 on the first $150,000 in so many business categories.

The Ink Business Preferred ® Credit Card is a powerhouse for earning lots of points from your business purchases , especially for business owners that spend regularly on ads.

Plus the card offers flexible redemption options, including access to Chase airline and hotel transfer partners where you can achieve outsized value.

Business owners will also love the protections the card provides like excellent cell phone insurance , rental car insurance, purchase protection, and more.

• 3x Ultimate Rewards points per $1 on up to $150,000 in combined purchases on internet, cable and phone services, shipping expenses, travel, and ads purchased with search engines or social media sites
• Cell phone protection
• Purchase protection
• Trip cancellation and interruption insurance
• Rental car insurance
• Extended warranty coverage
• No elite travel benefits like airport lounge access
• Earn 100k bonus points after you spend $8,000 on purchases in the first 3 months from account opening. That's $1,000 cash back or $1,250 toward travel when redeemed through Chase Travel℠
• Earn 3 points per $1 on the first $150,000 spent on travel and select business categories each account anniversary year. Earn 1 point per $1 on all other purchases
• Round-the-clock monitoring for unusual credit card purchases
• With Zero Liability you won't be held responsible for unauthorized charges made with your card or account information.
• Redeem points for cash back, gift cards, travel and more - your points don't expire as long as your account is open
• Points are worth 25% more when you redeem for travel through Chase Travel℠
• Purchase Protection covers your new purchases for 120 days against damage or theft up to $10,000 per claim and $50,000 per account.
• Best Business Credit Cards
• The Chase Ink Business Preferred 100k Bonus Offer
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• Chase Ink Business Preferred Cell Phone Protection
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• Amex Business Platinum vs. Chase Ink Business Preferred
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• High Limit Business Credit Cards
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There are also some great cash-back cards from Chase that can be used to book travel through Chase Travel. The points earned on these cards can be converted into cash-back or alternatively, they can be used in the Chase travel portal.

• Chase Freedom Flex℠
• Chase Freedom Unlimited ®
• Chase Freedom ® card (no longer open to new applicants)
• Ink Business Cash ® Credit Card
• Ink Business Plus ® Credit Card (no longer open to new applicants)
• Ink Business Unlimited ® Credit Card
• Ink Business Premier ® Credit Card

What Are Chase Ultimate Rewards Points Worth?

It’s easy to earn lots of Chase Ultimate Rewards points , but do you know how much they are worth ? If you’re transferring your Chase Ultimate Rewards points to a travel partner, their value will go up or down depending on the type of redemption.

However, when you are booking your travel directly through Chase’s travel portal, each Chase Ultimate Rewards point has a set value that won’t change . The credit card you have will determine the value of your Chase Ultimate Rewards points.

If you have multiple Chase credit cards, it makes sense to transfer your points to the card with the most valuable redemption rate. The only exception to this is the Ink Business Premier card because points earned on this card can’t be transferred to any other card.

1. To transfer your points between 2 cards, log on to the Chase dashboard and select Combine Points .

2. Then you will be able to select the card you want to transfer points from and the card you want to receive the points. After you choose, click Next.

3. You can transfer all of your points or just what you need. Click Review to continue.

4. Double-check the details and click on the Submit button to complete the transfer.

Bottom Line: Your credit card will determine the value of your Chase Ultimate Rewards points. Your points are worth between 1 to 1.5 cents each depending on which credit card you’re redeeming points through. 

What if you’d prefer to pay for your travel with a Chase credit card to earn Ultimate Rewards points? The number of points you’ll earn through the Chase travel portal is dependent on which credit card you have and what type of travel you’re purchasing.

You can log into your account in 2 ways.

First, you can go directly to the Ultimate Rewards website to log in or you can log in through your Chase account .

If you’re in your Chase account, click on one of your Ultimate Rewards credit cards and then click on Redeem next to the card’s Ultimate Rewards balance.

Then choose the card you want to use.

From here you can access Chase Travel by clicking on Travel  in the top search box or you can switch to another card’s account by clicking on the 3-line icon in the upper left-hand corner.

1. In the Travel section of your Ultimate Rewards account, click on Flights to start your search for a flight. As with any other OTA, you begin your search by inputting basic information such as departure and arrival city, travel dates, and the number of passengers.

2. Next, you will be able to narrow your search results . At the left-hand side of the page, you can filter your results by things like airline or flight times. Then you can sort your results by price, trip duration, or times using the drop-down box at the top of the search results.

3. For each flight option, you’ll be able to see the price in dollars and in points on the right-hand side of the results box.

4. Once you’ve found the flight you want, click the blue Select button. Next, you can choose your return flight using the same process as you did for selecting the outbound flight. Click the blue Select button once you have made your choice.

5. From here you can confirm your flight details and select a fare upgrade if you wish. Then, you’ll be able to choose how to pay for your flight . You can pay for the entire purchase with points or a Chase credit card, or you can split your payment between points and a Chase credit card.

6. Finally, input your passenger information next. Don’t forget to add a frequent flyer number, a Known Traveler Number, or a Redress number if you have them.

Hot Tip: When purchasing travel through the Chase travel portal, you can split your payment between Chase Ultimate Rewards points and a Chase credit card.

How To Book a Hotel Through Chase Travel

1. To book a hotel through the Chase Travel portal , you’ll need to start by clicking on the Hotels tab in the main search box. Then, input your destination, check-in and check-out dates, and the number of travelers. Next, click on the blue Search button.

2. Your search results will look like other sites that you may be familiar with. You’ll see filtering options to the left and sorting options above your search results.

3. Each search result will show the price in both dollars and Chase Ultimate Rewards points. These prices include taxes and fees with the exception of resort fees.

4. Once you select your hotel, click on Add to Itinerary . You can choose to pay for all or part of your hotel cost using Ultimate Rewards points. Click Begin Checkout to input your reservation details and finalize your booking.

Hot Tip: When booking a hotel through the Chase Travel portal, you won’t be eligible to earn points in the hotel’s loyalty program or take advantage of any elite status you may have.

The Luxury Hotel and Resort Collection (LHRC) is exclusively for Chase Sapphire Reserve cardholders. From the Ultimate Rewards travel home page, just click on The Luxury Hotel & Resort Collection tab.

Once you are on the LHRC homepage, type in your destination and click Search to view available properties. Each listing will display the property’s unique cardmember benefits. Click on the listing for more information and to continue the booking process.

When booked through the Chase Travel portal, these properties offer the following benefits:

• Daily breakfast for 2
• Special amenity (varies by property)
• Room upgrades (based on availability)
• Early check-in and late checkout (based on availability)

The Luxury Hotel and Resort Collection properties are reservation-only bookings. You’ll make your reservations online and payment doesn’t happen until you check out from the hotel. These bookings will not take Chase Ultimate Rewards points as payment.

Bottom Line: Luxury Hotel and Resort Collection properties are only available to Chase Sapphire Reserve cardmembers. These properties can’t be booked with points.

1. To rent a car through the Chase Travel portal, start by clicking on the Cars tab in the main search box. Then, input your pick-up location, drop-off location, dates, times, and age of the driver. Click on the blue Search box to continue.

2. You can then narrow your search with the filtering options on the left-hand side of the page.

3. For each car option, you will be able to see the car details, rental company, and price in both dollars and Chase Ultimate Rewards points. Once you have selected the car you want to rent, click on Add to Itinerary .

4. You can pay for the entire purchase with points or a Chase credit card or split your payment in any amount. Double-check all of the details before completing your purchase.

Did you know you can also book activities through Chase Travel?

1. Click the Activities tab on the Ultimate Rewards travel homepage to get started. Then, input your destination and travel dates and click the Search button to continue.

2. You can narrow your search by selecting 1 or more categories at the left-hand side of the page. Categories can include things like:

• Classes & workshops
• Cruises & sailing
• Food & drink
• Outdoor activities
• Seasonal & special occasions
• Tickets & passes
• Tours & sightseeing
• Transfers & ground transport
• Unique experiences

3. Each activity will show the price in both dollars and points to the right side of the screen. Click on Show Details and Pricing for more information and to book the activity.

6. Double-check all of the details on the final page before completing your purchase. Click the box confirming you understand the travel disclosures, then click Complete Checkout to finish your purchase.

Bottom Line: You can book lots of activities through the Chase Travel portal, including airport transfers!

If you’re a fan of cruises, you’ll be pleased to know you can book them through your Chase Travel portal. To get started, click on the Cruises tab on the Ultimate Rewards travel homepage.

This will bring up a list of available cruises, but there’s also a search box at the top of the screen, so you can input a specific destination or cruise line.

Each listing will display the cruise line, ship, ports of call, sailing dates, and baseline pricing for an interior or oceanview cabin. Unfortunately, if you want any more specific information or if you want to book, you will need to call 855-234-2542 .

You’ll notice that only cash prices are listed for cruises, however, they can be booked using your Chase Ultimate Rewards points, too.

Hot Tip: You can book a cruise through Chase Travel but you’ll have to call to make your reservation as they can’t be booked online.

How Do the Prices Compare to Other Sites?

Are you getting a good deal by booking through Chase? Let’s look at how the prices available through the Chase Travel portal stack up to other OTAs and search engines including Hotwire , Kayak , and Expedia .

We did some flight searches and found there’s no clear-cut pattern on prices between the Chase portal to other websites.

Example #1: Round-trip flight between Philadelphia (PHL) and San Francisco (SFO) for 1 person in economy.

We searched this route in the Chase travel portal and the cheapest option was a flight that was split between Alaska Airlines and Delta Air Lines for $526.20. This worked out to be the cheapest price we found, and Priceline had the same low price. Expedia and Hotwire both charge booking fees, making the price a little higher. Each airline’s own website couldn’t split the itinerary between different airlines, so those ended up being much more expensive.

If you are in doubt or would like to check prices yourself, Kayak is a great place to start. Kayak will show you prices for a flight on all of the OTAs as well as the airline’s website. It’s a great one-stop shop to compare flight prices.

Example #2: Round-trip flight between New York City (JFK) and Paris, France (CDG) for 1 person in economy.

We searched this route in the Chase travel portal and the cheapest option was a flight that was split between American Airlines and British Airways for $689.78. This wasn’t the overall best price we found, though. That award goes to Expedia and Priceline.

Hot Tip: You will earn frequent flyer miles when you book your flight through the Chase Travel portal.

Example #1: Here’s how prices looked for a week-long stay at the JW Marriott Cancun Resort & Spa in Mexico for 2 people including all taxes and fees. The $291.55 resort fee can’t be paid with points.

In this example, the best cash rate by far was through Marriott. However, if you wanted to pay with points, booking with Chase Ultimate Rewards points through the travel portal would be your best bet.

Keep in mind that Marriott doesn’t have an award chart, so different time periods can have different point costs. A 7-night stay at this hotel can dip down to 240,000 points for a 7-night stay. If you’re going to pay for your hotel stay in points, it’s always smart to calculate how many points it would cost to book through Chase versus transferring points . This information can help you make the best and least expensive choice.

Hot Tip: You won’t earn hotel loyalty points when booking a hotel through Chase and any elite status you have may not be recognized.

Example #2: Let’s look at an example of a hotel that doesn’t have a loyalty program. We priced out a 2-night stay at Almond Tree Inn Hotel in Key West, FL for 2 people. The highest prices were direct via the hotel with all other websites surveyed being cheaper.

Here’s how the prices stacked up:

Chase’s low price matched the other online travel websites and was actually lower than the hotel’s own website, so it would be a great option in this case. It also affords the opportunity to use points for a hotel that doesn’t have its own loyalty program.

In many cases, car rental prices found through the Chase Travel portal were similar to prices found on the rental agency’s own website.

The main difference in booking through Chase vs. directly through a car rental agency is that the car rental agency often has the ability to book the car without paying up front. With the Chase portal, you will be paying at the time of booking and there may be change or cancellation fees if you need to modify your reservation.

In both of these examples, Chase Travel didn’t offer the lowest price, however, that won’t always necessarily be the case. Of course, the advantage of booking through Chase is the ability to use your Chase Ultimate Rewards points. It’s always a good idea to price out your car rental on a few different websites before booking to ensure you’re getting the best price.

Chase actually offered the lowest prices on activities for both examples:

Other Ways To Use the Chase Travel Portal

The Chase Travel portal also helps you earn bonus points.  With the Shop through Chase feature, you can earn extra Ultimate Rewards points through your online shopping.

Just click Earn Bonus Points in the top search bar to access the shopping portal. Click on a featured store or search for a specific one. Then simply click through the portal to your website of choice to make your purchase. Your bonus points will be added to your Chase Ultimate Rewards points total within 3 to 5 days in most cases.

Did you know you can use your Chase Ultimate Rewards points to make purchases at Amazon and PayPal? Click on Pay with Points in the top search bar, then select either Amazon or PayPal to enroll and shop.

Unfortunately, the redemption value you get when shopping through Amazon or PayPal is pretty bad — only 0.8 cents per point. While it’s great to have this as an option, we don’t recommend using points to shop at Amazon or PayPal as your main use of Chase Ultimate Rewards points.

Bottom Line: The value of using your Chase Ultimate Rewards points to shop through Amazon or PayPal isn’t great: you will only get 0.8 cents per point!

By clicking on Apple in the main search box in your Ultimate Rewards account, you can use your Chase points to make purchases. Normally, you’ll get 1 cent per point in value when using your points for Apple purchases, but there are occasional bonuses offered to get a better redemption rate.

You can also redeem your Ultimate Rewards points for cash-back. To do this, simply select Cash-back from the main search bar at the top of the screen. You will then be able to see choose how many points you’d like to redeem for cash-back at a value of 1 cent per point .

You can choose to have your cash direct deposited into a checking or savings account or as a statement credit. The deposit or statement credit will be posted within 3 days.

Bottom Line: Your Chase Ultimate Rewards points are worth 1 cent each when redeemed as cash-back. We do not recommend this as a primary redemption option because you can get more value via the Chase Travel portal, and a lot more when transferring to airline and hotel partners.

This is a really cool section of the Chase Travel portal. When you click on Experiences in the main search bar, you’ll see a list of exclusive events, preferred seating, and other offers for select Chase cardmembers.

Experiences can be purchased with a credit card or with points. You will get 1 cent per point in value when redeeming points for experiences. Some experiences are only available to cardholders of specific cards so be sure to check all of your cards if you have more than 1 to make sure you don’t miss anything.

If you prefer gift cards, you can purchase them through the Chase Travel portal using points. Just click Gift Cards in the main search bar to get started. From here, you will be able to scroll through all of the available gift cards. You’ll get 1 cent per point in value, with occasional sales offering better redemption rates.

Hot Tip: Points redeemed for gift cards have a 1-cent per point value. However, you might notice some cards offer discounts, so there is the opportunity to get a bit more value!

Another way to use your Ultimate Rewards points is through the Pay Yourself Back feature. This allows you to redeem your points for a statement credit for purchases in select categories. The current categories include groceries, dining, select charities, credit card annual fee, internet, cable, phone, and shipping and the redemption value varies by card.

Transferring points to travel partners is the best way to get the most value out of your points . By transferring, you can potentially get 2, 3, or more cents per point value.

Chase Airline Transfer Partners

Chase Hotel Transfer Partners

To transfer your Chase Ultimate Rewards points to any of the above airline and hotel partners, log on to your account and click on Transfer To Travel Partners in the top search box. Choose your airline or hotel and then select Transfer Points . You’ll need to fill out your frequent flyer information or hotel loyalty membership number to complete the transfer.

Bottom Line: You can currently transfer your Chase Ultimate Rewards points to 14 different hotel and airline partners.

There are many ways to use your Chase Ultimate Rewards points. While transferring points to one of Chase’s airline and hotel travel partners can get you maximum value, there are a lot of benefits for booking travel directly through the Chase Travel portal .

In addition to hotels and flights, you can book car rentals, activities, and cruises. Or, you can use your points for cash back, shopping, gift cards, or Chase exclusive experiences. With so many ways to use your Chase Ultimate Rewards points, your next trip is only a few clicks away!

The information regarding the Chase Freedom Flex℠ was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the Chase Freedom ® Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

Frequently Asked Questions

Do chase ultimate rewards points expire.

No. As long as you keep your Chase credit card open, your points will not expire.

Can I transfer my Chase points to someone else?

Yes. You can transfer your points to another member of your household who also has a Chase Ultimate Rewards account.

What are Chase Ultimate Rewards points worth?

When redeeming points through the Chase travel portal, the credit card you hold will determine your points’ value.

When redeeming for travel, your points have the following value:

• 1 cent : Freedom card, Freedom Flex card, Freedom Unlimited card, Ink Business Cash card, Ink Business Premier card, Ink Business Unlimited card
• 1.25 cents : Chase Sapphire Preferred card or Ink Business Preferred card
• 1.5 cents : Chase Sapphire Reserve card

When using your points to shop through Amazon or Chase Pay, they are worth 0.8 cents per point.

When redeeming your points for cash back, gift cards, or experiences they are worth 1 cent per point.

What airline partners can I transfer my Chase Ultimate Rewards points to?

Chase airline partners include Air Canada, Air France-KLM, British Airways, Iberia, Aer Lingus, Emirates, JetBlue, Singapore Airlines, Southwest Airlines, United Airlines, and Virgin Atlantic.

What hotel partners can I transfer my Chase Ultimate Rewards Points to?

You can transfer your Chase Ultimate Rewards points to the following hotels at a 1:1 ratio: IHG, Marriott, and Hyatt.

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About Katie Seemann

Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure, Forbes Advisor, and Fortune Recommends.

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The information for the following product(s) has been collected independently by Business Insider: Chase Freedom Flex℠, Chase Freedom® Student credit card. The details for these products have not been reviewed or provided by the issuer.

• The Chase Travel℠ portal works just like an online travel agency.
• You can use points, cash, or a combination of both to book flights, hotels, rental cars, and more. 
• Several Chase cards offer better redemption values or bonus points when you book through the portal.

The Chase Travel portal is an online booking platform for flights, hotels, rental cars, cruises, activities, and vacation rentals, similar to an Online Travel Agency (OTA). If you're a Chase Ultimate Rewards® cardholder, you can use points to book travel through the portal — or pay with your card or a combination of points and cash.

Chase Ultimate Rewards is one of the most flexible and lucrative credit card rewards programs, and its benefits can be even greater depending on the Chase cards you have. With a no-annual-fee card like the Chase Freedom Flex℠ or Chase Freedom Unlimited® , your points are worth 1 cent each toward travel booked through the portal.

But if you have a Chase travel credit card like the Chase Sapphire Reserve® , Chase Sapphire Preferred® Card , or Ink Business Preferred® Credit Card , you'll get 25% to 50% more value when you redeem your points for travel, plus the ability to transfer your points to Chase airline and hotel partners . 

Some Chase cards also offer bonus points for paid bookings you make through the portal. Chase added lucrative new bonus categories to the Chase Sapphire Reserve® and Chase Sapphire Preferred® Card, including certain types of travel booked through the portal.

Here's everything you need to know about booking airfare, hotels, and more through the Chase travel portal — and how to make the most of your Chase Ultimate Rewards points.

What Is the Chase Travel Portal?

The Chase Travel portal works like any other Online Travel Agency (such as Travelocity or Priceline), and the searches you do for hotels, airfare, and more will produce similar results to what you see on that OTA. 

You must be a Chase credit card customer to use Chase travel to book with cash or with points. In fact, you'll only access the Chase Travel portal when you log into your account management page with Chase.

Chase travel lets you book travel directly with Chase Ultimate Rewards points, use your credit card to pay, or combine the two. This is one of the main benefits of using Chase travel — you can spend the rewards points you earn directly on the travel you want without having to worry about dealing with specific hotel or airline loyalty programs. 

There are a few other key benefits to know:

• You'll still earn airline miles and work toward elite airline status: You won't earn points or elite night credits when you book a hotel stay with Chase travel because it's considered a third-party booking. However, you can earn airline and elite-qualifying miles on flights you book as long as your frequent flyer number is attached to the reservation. 
• Your points are worth more with certain Chase credit cards: Also be aware that some Chase credit cards give you more than the standard rate of 1 cent per point when you redeem your rewards for travel through Chase. We'll go into more detail on the cards that offer this perk below.
• The Chase Travel portal is easy to use: If you don't want to deal with a bunch of hotel and airline award charts, booking through Chase travel can help keep your rewards game simple. You'll always be able to use your points for any booking you want without having to worry about blackout dates or capacity controls you would normally encounter with loyalty programs.

To be eligible to use the Chase Travel portal, you'll need a Chase credit card that earns Chase Ultimate Rewards points . 

No-annual-fee Chase cards open to new applicants (points are worth 1 cent each through the Chase Travel portal):

• Chase Freedom Unlimited® (read our Chase Freedom Unlimited review )
• Chase Freedom Flex℠ (read our Chase Freedom Flex review )
• Chase Freedom® Student credit card (read our Chase Freedom Student review )
• Ink Business Unlimited® Credit Card (read our Chase Ink Business Unlimited review )
• Ink Business Cash® Credit Card (read our Chase Ink Business Cash review )

Chase travel rewards cards open to new applicants (points are worth more with Chase travel, plus these cards allow you to transfer points to airline and hotel partners):

• Chase Sapphire Reserve® (read our Chase Sapphire Reserve review )
• Chase Sapphire Preferred® Card (read our Chase Sapphire Preferred review )
• Ink Business Preferred® Credit Card (read our Chase Ink Business Preferred review )

If you have more than one Chase card, you can transfer your Chase Ultimate Rewards points between accounts. It makes the most sense to pool your points in the account that gives you the best redemption value — for example, if you pair the Chase Freedom Unlimited® and Chase Sapphire Reserve®, moving all of your Chase Ultimate Rewards to your Sapphire Reserve account will increase the value of your points when you redeem through the Chase Travel portal.

To pool your points onto one card, log into your Chase online account, navigate to the "Redeem" section for your Chase Ultimate Rewards card, then select the option to combine points in the "Earn/Use" tab:

From there, you can move your Chase points between accounts in any increments you want. 

Points Value in the Chase Travel Portal

Some Chase credit cards give you a bonus when you redeem points through the Chase Travel portal. Here's a summary of how much your points are worth with each Chase card:

It's important to note that Chase Ultimate Rewards points are worth, on average, 1.8 cents apiece based on Personal Finance Insider's points and miles valuations . That's because it's possible to get outsized value when you transfer points to partners for award travel.

How to Use the Chase Travel Portal

Using the Chase Travel portal is a breeze, but it all starts with logging into your online account management page. From there, you'll click on the right side of your screen where it shows your Chase Ultimate Rewards account balance. 

Once you click on the account balance, you'll have the option to select the card you want to access. And remember, this step can be important because some cards give you more value from your points when you redeem them for travel.

How to book a flight through Chase travel

Once you are logged into your Chase Ultimate Rewards account, you'll see different travel options to search for at the top of the page.

To search for a flight, make sure the prompt is on "Flights" and begin searching for the flight you want. Enter your departure airport, destination, travel dates, and the number of passengers.

Once your flight options pop up on the screen, you can filter your results by the number of stops, the airlines you want to fly, and arrival times.

Note that each of your flight options will include a payment amount in points as well as a cash price. 

You can also click on "Details and baggage fees" in order to find out the cost of carry-on luggage or checked baggage, as well as whether your flight charges any change fees.

When you click to "Select" a flight option, you'll get a rundown of what is and isn't included in the fare you selected. You may also get a note that you can upgrade before you check out.

Once you settle on a flight you want, you'll be taken to the "Trip Details" page that shows the final cost of your flight in points or in cash, as well as a summary of the added costs you may be charged for baggage or change fees.

After you agree to the terms, you'll be taken to a final payment page where you can decide how you want to pay. You have the option to cover your flight entirely in points if you want, but you can also choose to pay with your Chase credit card or with a combination of points and your credit card.

During the booking process, make sure to add your frequent flyer number to your reservation. That way, you can earn miles on your booking and your flight will count toward elite status requirements. You'll also want to add your Known Traveler Number or Redress number if either applies to you.

If you forget to do it during your booking, however, you can add your frequent flyer information to your flight later on using the airline's website.

How to book a hotel through Chase travel

Booking a hotel through Chase is similarly easy, and you'll find a lot of different types of lodging options available. For example, you'll find properties from major hotel brands, but you'll also find rental condo options and boutique hotels.

To search for a hotel,  enter the destination, dates, and the number of people you want to have in your room. Once you're presented with your options, you can filter hotels based on the hotel name you're looking for, the area or neighborhood, price point, guest rating, property type, and more. 

Once again, you'll see a price listed in points as well as a cash price per night.

These prices do not include taxes and fees, however, so your price in points or cash will be higher by the time you get to the final booking page. Also be aware that the price listed is the lowest you can get for the property, but that better or upgraded rooms and suites will cost more in points.

The major downside to booking a hotel through the Chase portal is that you won't earn hotel points or elite night credits for your stay, because it's considered a third-party booking. There's also a risk that the property won't recognize your hotel elite status or give you the perks you'd normally be entitled to, like late checkout or free breakfast . This shouldn't be an issue if you're booking an independent or boutique hotel, but if you're looking for hotel points or status, it's something to be aware of.

You'll have the option to select a hotel you want as well as a room type at the property you're considering. You can also pay with your booking with points, your Chase credit card, or a combination of the two. 

How to book a rental car through Chase travel

You can also book a rental car through Chase travel using the same set of steps. Once you log into your Chase Ultimate Rewards account, click on "Cars" and then select the destination and dates.

Once you are presented with your search results, you can select the types of cars you prefer, like an economy car or an SUV. You can also filter results based on a price range, the number of passengers you have, the rental car company, and the type of transmission you prefer (manual or automatic), as well as the total area you want to search in. 

Note that, once again, taxes and fees are not included on the initial search page. Instead, they are added to your total cost when you select a rental car. You can also pay for a rental car through Chase with points, your credit card, or a combination of the two.

How to book activities with the Chase Travel portal

Chase also lets you book a variety of activities through the portal, which they refer to as "Things to Do." Chase activities can include excursions like snorkeling or scuba diving, as well as tours of museums and historic sites. But you can also book more practical options through their activities tab, including airport pickups and other types of transportation.

To search for activities, enter the destination and dates for your trip. You'll be shown a price in points and in cash that does include taxes and fees. You can also filter options based on the type of activity, your interests, and more. Once again, you have the option to pay for activities with your points, your credit card, or a combination of the two.

How to book a cruise through Chase travel

If you're a cruise enthusiast, you should know you can also book cruises through Chase travel. When you select "Cruises" at the top of the Chase Ultimate Rewards search page, you'll be presented with a list of featured cruises and cruise specials.

You can also search for cruises based on the destination or the name of the cruise line. Note, however, that only cash prices are listed for each cruise on the portal, and that you'll have to call Chase to make a booking.

Either way, you can absolutely use your Chase points to pay for all or part of your cruise. Just have your credit card number handy and call their customer service line at 855-234-2542.

How to book a vacation rental through Chase

Chase also offers a selection of vacation rentals, which can include vacation condos, luxury villas, and more. To search, click on "Vacation Rentals" at the top of the main page, then enter your destination, dates, and the number of people in your party.

Once you start your search, you'll have the option to filter results based on the local neighborhood you want, star ratings, price range, guest rating, property type, and more. Like hotels through Chase, the price you are shown excludes taxes and fees, but they will be added to your total once you make a selection.

Also be aware that the price shown in your search results is for the lowest-tier option for each property, and that a larger rental or upgraded rental may cost more in points.

When you book vacation rentals through Chase, you can pay with points, your Chase card, or a combination of the two. 

Use the Chase Travel portal to book Luxury Hotel & Resort Collection properties

If you have the Chase Sapphire Reserve®, you can book properties within the Luxury Hotel & Resort Collection. This list of more than 1,000 properties can be reserved ahead of time, and you'll get extra benefits with each stay such as:

• Daily breakfast for two
• A special benefit worth up to $100
• Complimentary internet access
• Room upgrades when available
• Early check-in and late checkout

One detail to note with this program is the fact that you cannot pay with points. Instead, your online booking will reserve your room, and you'll be charged for the stay when you check out from the hotel. 

Should you transfer Chase points instead?

While you can book travel through the Chase Travel portal directly, many people prefer to transfer points to Chase airline and hotel partners instead. Doing so could let you get more value for each point you redeem , but you'll have to run the numbers to find out for sure.

Here's a good example of how transferring points to a Chase airline or hotel partner can be a better deal, as well as the math you'll need to do to figure this out on your own. Take this one-way flight on Air France from Chicago to Paris, for example, and assume you have the Chase Sapphire Reserve® card, so you're getting 50% more value when you redeem points through the Chase Travel portal.

If you were to book this flight through Chase Travel, you would owe 39,607 points with the Chase Sapphire Reserve®, compared with the cash price of $594.10.

However, you could book an award ticket on the exact same flight through Flying Blue (Air France's loyalty program) directly if you transferred your Chase points there first. In this case, the identical flight would set you back 22,000 miles plus $109.44. This means you would transfer 22,000 miles from Chase to your Flying Blue account, and pay the taxes and fees in cash, or by redeeming points for a statement credit to your account.

When you compare, you'll find that booking with miles directly is a better deal. After you subtract the taxes and fees from the cost of booking through Flying Blue, you wind up with a value of around 2.2 cents per mile.

With the Chase Travel portal, on the other hand, you're forking over 39,607 points for the same flight, and you're getting a value of 1.5 cents for each point if you have the Chase Sapphire Reserve®. 

Accessing Chase Travel is simple. If you're a Chase credit cardholder with Chase Ultimate Rewards points, you can log in to your Chase online account. Once logged in, navigate to the 'Travel" or "Rewards" section, where you'll find the Chase Travel portal. From there, you can search and book flights, hotels, and other travel services using your earned points or card benefits. It's a convenient way to plan and manage your travel adventures.

Chase Travel refers to the travel booking and rewards platform offered by Chase Bank. It's part of the Chase Ultimate Rewards program, allowing cardholders to use their earned points to book flights, hotels, car rentals, and other travel-related expenses. Chase Travel provides a convenient way to plan and book your trips while taking advantage of the rewards and benefits associated with Chase credit cards.

To earn 5% on Chase Travel, consider using a Chase credit card that offers bonus rewards on travel purchases. Cards like the Chase Sapphire Preferred or Chase Sapphire Reserve often offer 5 points per dollar spent on travel booked through the Chase Travel portal. Additionally, taking advantage of limited-time promotions and special offers can also help you maximize your rewards when booking travel with Chase.

Bottom Line

Keep in mind that, no matter which Chase credit card you have, there are other ways you can use your rewards points. You can redeem Chase points for statement credits or cash back, or cash them in for gift cards or merchandise. And if you have a premier Chase travel credit card, you can transfer your points to Chase airline and hotel partners at a 1:1 ratio.

However, booking travel through Chase can make your life considerably easier — especially if you don't like dealing with complicated hotel and airline programs. You may not get as much value from your points as you would if you booked a premium flight with airline miles, but the Chase Travel portal does offer the flexibility to book the flight you want without any blackout dates or hoops to jump through.

The Chase Travel portal offers yet another way to maximize rewards earned with a Chase credit card. Just make sure to consider all your options and the value you're getting for your points before you pull the trigger.

Editorial Note: Any opinions, analyses, reviews, or recommendations expressed in this article are the author’s alone, and have not been reviewed, approved, or otherwise endorsed by any card issuer. Read our editorial standards .

Please note: While the offers mentioned above are accurate at the time of publication, they're subject to change at any time and may have changed, or may no longer be available.

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Explore all the benefits of Sapphire Reserve

Rewards to inspire your next adventure.

The Chase Sapphire Reserve card makes every purchase rewarding. Make your journey memorable with travel perks, private dinners, and VIP access at sought-after events. Explore your complete Guide to Benefits or learn more about your benefits below.

01          Travel

Get closer to your happy place

Earn points as you seek out new destinations. Book a hotel, make the most of airfare, hail rides around town and more.

$300 Travel Credit

Get reimbursed for up to $300 in travel purchases you make with your Sapphire Reserve card 1 each year. Each year, your first $300 in travel purchases will not earn rewards points. 2

Book through The Edit SM

Experience distinct benefits at a curated collection of hotels and resorts when you book through The Edit by Chase Travel SM , an exclusive benefit for Sapphire Reserve cardmembers. 7

10x on hotels through Chase Travel

Earn 10x total points on hotels (excluding The Edit) and car rentals purchased through Chase Travel after the first $300 is spent on travel purchases annually. 1

5x points on flights through Chase Travel

Earn 5x total points on flights purchased travel through Chase Travel after the first $300 is spent on travel purchases annually. 1

3x points on travel

Enjoy the trip even more with bonus points on travel purchases like airfare and hotels. 1

Unlimited points

There is no limit to the number of points you can earn. Points don’t expire as long as your account is open. 1

Enjoy more premium travel rewards

When you travel with Sapphire, plan on benefits ranging from generous statement credits to access to luxury properties worldwide.

Global Entry or TSA PreCheck ®  or NEXUS fee credit

Receive a statement credit of up to $100 every four years as reimbursement for the application fee charged to your Sapphire Reserve card. 5

No blackout dates or restrictions

Book travel through Chase Travel and if a seat’s available, it’s yours.

No foreign transaction fees

Pay no foreign transaction fees when you use your card outside the United States. 6 For example, if you spend $5,000 internationally, you would avoid $150 in foreign transaction fees.

Elite hotel benefits at Relais & Châteaux

Enjoy great benefits like a VIP welcome and complimentary breakfast daily at select properties with Relais & Châteaux, a prestigious collection of luxury properties in over 60 countries. Call the Visa Infinite Concierge at 1-877-660-0905 for more details and to book your stay. 8

Special car rental privileges

Enroll in leading car rental rewards programs from National Car Rental, Avis and Silvercar. Log in to Chase Travel to access the special car rental privileges section of your travel benefits page to book with your card. Enjoy enhanced benefits, such as upgrades and car rental discounts, savings on luxury and premium rental car rates, plus promotions and other offers. 9

Ennismore hotel benefits

Your card gets you VIP access to benefits at Delano, Hyde, Mondrian, Morgans Originals and SLS hotels and resorts around the world. Cardmembers can stay a little longer with a complimentary 4th night, receive room upgrades and late check outs, along with priority access to cabana reservations, a $30 food and beverage credit and much more. 10

Free Lyft Pink

Get 2 complimentary years of Lyft Pink All Access when activated by Dec 31, 2024—a value of $199/year. 3 This includes member-exclusive pricing, free Priority Pickup upgrades, discounts on bikeshare and more. Membership auto-renews.

Don't forget as a Sapphire Reserve cardmember you'll still earn 10x total points on Lyft rides through March 2025. 4 That’s 7x points in addition to the 3x points you already earn on travel. That’s 7x points in addition to the 3x points you already earn on travel. Activate Lyft Pink All Access

02          Dining

Indulge in worldwide dining experiences

Whether visiting your local bistro or a restaurant on your bucket list, there are always special dining rewards with Sapphire Reserve.

Private dining series

Sit down for a memorable meal at some of the most sought-after restaurants in the country.

3x points on dining

Earn triple the points at restaurants, including takeout and eligible delivery services with your Sapphire Reserve card. 1 From Sunday brunch to a birthday dinner, meals out mean more rewards.

DoorDash & Caviar benefits

Takeout tastes even better with a complimentary DashPass membership on both DoorDash and Caviar. You’ll pay no delivery fee and lower service fees on eligible orders for a minimum of one year. Activate by Dec. 31, 2024 12 . Plus, as a DashPass member get a $5 monthly DoorDash credit automatically applied at checkout 13 .

Instacart benefits from Sapphire

Skip the trip and have your groceries delivered to your doorstep with 1 year of complimentary Instacart+. 14 In addition, Instacart+ members earn up to $15 in statement credits each month through July 2024. 15 Membership auto-renews. Terms apply.

03           Ultimate Rewards ®

Get the most from your rewards

Enjoy the flexibility of booking airfare, hotels and car rentals through Chase Travel or transfer points to other travel programs.

More value with travel redemption

Your points are worth 50% more when you redeem them for airfare, hotels, car rentals and cruise lines through Chase Travel—our easy-to-use portal that helps you maximize your travel spending. For example, 50,000 points are worth $750 toward travel. 16

Worldwide travel assistance

Whether you need help booking travel or modifying a reservation count on the full-service support of the Chase Travel team.

1:1 point transfer to leading frequent travel programs

Transfer points to participating frequent travel programs at a full 1:1 value—that means 1,000 points equals 1,000 partner miles/points.

No travel restrictions or blackout dates on airline tickets booked through Chase Travel.

1 point per $1 spent on all other purchases

In addition to earning 3 points per dollar on travel and dining at restaurants, you’ll earn 1 point for every dollar you spend on all your other purchases. 1

Flexibility

You can book airfare, hotels and car rentals through Chase Travel using your Sapphire Reserve card, your points or a combination of both—it's up to you.

More ways to get the most from your rewards

Redeem your points for statement credits, gift cards or choose from other flexible ways to make your points work for you.

Shop through Chase ®

Shop online with brands you already love. Earn 1x–15x bonus points at more than 450 popular retailers with Shop through Chase. 16

25% more value with Pay Yourself Back ®

Redeem points for statement credits toward your annual fee and eligible purchases for gas, wholesale clubs, and pet supplies & services by June 31, 2024.

Choose from a selection of over 150 gift cards from some of your favorite retailers and more.

Pay with points

Use your points to pay for all or part of your purchases with popular brands like Apple ® 19 and Amazon.com. 20

04          Lounges

Relax with airport lounge access

With access to Chase Sapphire Lounge by The Club and Priority Pass lounges, each trip becomes an invitation to indulge before you get there.

Enjoy complimentary Priority Pass TM Select membership

Departing for your destination is more relaxing with access to 1,300+ Priority Pass airport lounges in 600+ cities around the world, plus every Sapphire Lounge by The Club, after a one- time enrollment in Priority Pass Select.

Visit Sapphire Lounge by The Club

Relax and refresh at a Sapphire Lounge and enjoy locally inspired menus, a curated selection of beverages, an atmosphere to remember and more. Sapphire Reserve cardmembers, ensure you're enrolled in your complimentary Priority Pass Select membership for lounge access.

The Reserve Suites by Chase

Reserve cardmembers, treat yourself to The Reserve Suites at Sapphire Lounge by The Club at LaGuardia Airport in Terminal B. Enjoy caviar service on arrival, specially curated wine lists by Parcelle, exclusive menus by Jeffrey's Grocery, private bathrooms with spa showers and more. Chase Sapphire Reserve cardmembers can book a suite for a fee up to 72 hours prior to flight departure. Find details on the Chase Mobile ® app in Benefits & Travel. The Reserve Suites are limited and subject to availability.

05          Protection

Travel with peace of mind 22

When you take to the air or hit the road, we make security a priority. Here are some of the protection services built into your Sapphire Reserve card benefits.

Trip Cancellation / Interruption Insurance

If your trip is canceled or cut short by sickness, severe weather and other covered situations, you can be reimbursed up to $10,000 per person and $20,000 per trip for your pre-paid, non-refundable travel expenses, including passenger fares, tours and hotels.

Auto Rental Collision Damage Waiver

Decline the rental company’s collision insurance and charge the entire rental cost to your card. Coverage is primary and provides reimbursement up to $75,000 for theft and collision damage for rental cars in the U.S. and abroad.

Emergency Evacuation and Transportation

If you or a member of your immediate family are injured or become sick during a trip far from home that results in an emergency evacuation, you can be covered for medical services and transportation up to $100,000.

Trip Delay Reimbursement

If your common carrier travel is delayed more than 6 hours or requires an overnight stay, you and your family are covered for unreimbursed expenses, such as meals and lodging, up to $500 per ticket.

Travel Accident Insurance

When you pay for your air, bus, train or cruise transportation with your card, you are eligible to receive accidental death or dismemberment coverage of up to $1,000,000.

Baggage Delay Insurance

Reimburses you for essential purchases like toiletries and clothing for baggage delays over 6 hours by passenger carrier up to $100 a day for 5 days.

Roadside Assistance

If you have a roadside emergency, you can call for a tow, jumpstart, tire change, locksmith or gas. You’re covered up to $50 per incident 4 times a year.

Sapphire Reserve Benefits Guide

These are just some of the protection services built into your Sapphire Reserve card benefits. Your Guide to Benefits has more of what you need to know about your travel and purchase protection benefits.

Account security and protection

Your Sapphire Reserve card is equipped with the enhanced account and purchase protection you deserve.

Zero Liability Protection 23

Zero Liability Protection means you won’t be held responsible for unauthorized charges made with your card or account information. If you see an unauthorized charge, simply call the number on the back of your card.

Fraud protection

We help safeguard your credit card purchases using sophisticated fraud monitoring. We monitor for fraud 24/7 and can text, email or call you if there are unusual purchases on your credit card.

Fraud alerts

We monitor for fraud 24/7 and can text, email or call you if there are unusual purchases on your credit card. 24 Please sign in to chase.com and review your personal details to ensure your mailing address, phone and/or email are up to date.

Return Protection

You can be reimbursed for eligible items that the store won’t take back within 90 days of purchase, up to $500 per item, $1,000 per year. 22

Extended Warranty Protection

Extends the time period of the manufacturer's U.S. warranty by an additional year on eligible warranties of 3 years or less. 22

Chip-enabled for enhanced security and wider acceptance

A credit card with an embedded chip provides enhanced security and wider acceptance when you make purchases at chip-enabled card readers in the U.S. and abroad.

Purchase Protection

Covers your new purchases for 120 days against damage or theft up to $10,000 per claim and $50,000 per year. 22

06          Events

Exclusive access to events and experiences

Sapphire cardmembers enjoy priority ticketing and the best seats in the house for a wide range of events.

Reserved by Sapphire SM 

Explore one-of-a-kind experiences from private dinners hosted by award-winning chefs to VIP access at the most sought after events. See where your Sapphire Reserve card can take you.

Events and experiences lounges

Enjoy comfortable seating at Chase Sapphire events in prime locations, complimentary food and drinks, plus a range of amenities, such as a dining concierge, charging stations, Wi-Fi and more.

Early-access tickets

Beat the crowds. Get your tickets to concerts and sporting events before they sell out.

Priority seating

Get up close to the court or the stage. Sapphire Reserve cardmembers can experience events from the best seats in the house.

07          Wellness

Earn 10x total points on Peloton

Work out your way — from HIIT rides to walks and hikes to strength training, and more: Get 10x total points on Peloton equipment and accessory purchases over $150 with a max earn of 50,000 points. Shop Peloton Bikes, Tread, Guide, or Row. Offer ends Mar. 31, 2025. 25

Shop Peloton

08          Services

Personalized assistance for Sapphire cardmembers

Turn to Sapphire for help coordinating travel, restaurant reservations, access to entertainment and more complimentary assistance and referrals.

24/7 access to customer service

Talk to a dedicated specialist whenever you need assistance. Simply call the number on the back of your card.

Visa Infinite Concierge Service 26

Contact Visa Infinite Concierge at 1-877-660-0905 for help with dinner reservations or Broadway, music and sporting event tickets.

Travel and emergency assistance

If you run into a problem away from home, call the Benefit Administrator for legal and medical referrals or other travel and emergency assistance. (You will be responsible for the cost of any goods or services obtained.)

Easily get more from your Sapphire experience

From mobile account access to contactless payment, cardmembers can enjoy many safe and convenient features.

Manage your account with ease

Create an account on chase.com and download the Chase Mobile ® app 27 to check account and points balances, pay bills and more.

Tap-to-pay contactless checkout

Simply tap to pay with your contactless Chase Sapphire card. Just look for the Contactless Symbol at checkout, then tap your contactless card on the checkout terminal. It's fast, easy and secure!

Add an authorized user

Maximize your reward earning potential by adding an authorized user to your account. 28

Go paperless

Get your statement online. Safely access up to 6 years of statements online. It's secure, convenient and reduces clutter.

Convenient ways to pay

Load your card into a digital wallet for a quick and secure way to pay with your mobile device and receive all the benefits and rewards of using your Sapphire Reserve card.

Earn points automatically

Grow your points balance by using your card as the primary payment method for:

• Online checkout Add your card to your favorite shopping apps and online merchants to conveniently build up your points balance.
• Monthly bills Use your card to make auto payments for monthly bills (e.g., cell phone and utility bills). 29

Redeem for travel

Use points toward your next getaway—they’re worth 50% more when you redeem them for travel through Chase Travel.

Pay Yourself Back ®

Your points have more value when you redeem them for statement credits after making eligible purchases on gas, wholesale clubs, and pet supplies & services by June 31, 2024.

Chase Dining SM

Order takeout at popular eateries around town or make reservations at restaurants, wineries and bars across the country.

There's so much for you

More Sapphire Offers

There’s so much more to make yours—top benefits, offers and experiences for Sapphire Reserve cardmembers.  

Reserved by Sapphire SM

Your Sapphire Reserve card opens new doors to more flavors, sights and sounds. Explore the extraordinary lineup of experiences—including culinary, sports, music and entertainment.  

Refer-A-Friend

Earn up to 75,000 bonus points per year by referring friends to either Chase Sapphire ® card.  

Already a Sapphire cardmember?

Sign in to view your account, access exclusive content and take advantage of your Sapphire benefits.

Not a Sapphire cardmember yet?

We’re glad you’re here. Learn more about getting a Sapphire card.

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View the details of the Sapphire Reserve benefits offered on this page.

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Inside the U.S. 1-800-792-0001 1-800-792-0001

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For all other inquiries about your credit card account, please call the phone number listed on your credit card statement or on the back of your credit card.

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NOTE: The mailing address is for correspondence only. Payments should be mailed to the payment mailing address.

Cardmembers: Please log in to dispute a charge online or use any one of the above contact methods. There are certain transactions you cannot dispute online, such as payments, adjustments, bank fees, and transactions already in dispute.

If you have questions about Southwest flights or your Rapid Rewards ® account, call 1-800-I-FLY-SWA 1-800-I-FLY-SWA .

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The Southwest Rapid Rewards ® Credit Card is brought to you by Southwest Airlines ® and Chase. Southwest Airlines is responsible for the redemption of Rapid Rewards points toward benefits and services. The number of points needed for a particular Southwest flight is set by Southwest and will vary depending on destination, time, day of travel, demand, fare type, point redemption rate, and other factors, and are subject to change at any time until the booking is confirmed. Rapid Rewards points can only be transferred to the primary Cardmember’s Rapid Rewards account. All Rapid Rewards rules and regulations apply and can be found at opens overlay Southwest.com/rrterms . Southwest reserves the right to amend, suspend, or change the program and/or program rules at any time without notice. Rapid Rewards Members do not acquire property rights in accrued points.

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Chase Customer Service: How To Get in Contact Fast

Chase offers a wide range of banking products and services and more than 4,700 branches . If you need assistance, its website, social media support and phone numbers offer customers plenty of options.

How Do I Speak to a Chase Customer Service Representative?

Here’s a list of Chase customer service phone numbers and the departments you’ll reach when you call them:

• Personal banking: You can contact personal banking customer support at 800-935-9935.
• Credit cards: If you’re looking for Chase card services, call 800-432-3117.
• Business banking : Call 800-242-7338 to get your business banking questions answered.
• Auto loans: If you have questions about your auto loan, call 800-336-6675.
• Home lending: Call 800-848-9136 for questions about your mortgage or your home lending options.
• Domestic military services: If you’re a domestic military customer, call 877-469-0110.
• Overseas military services: If you’re stationed overseas, call 1-318-340-3308.
• Fraud services: Call 800-955-9060 to report credit card fraud, follow up on a report of fraud or file a chargeback. 
• Disaster assistance for auto loan customers: If a natural disaster has impacted you and you cannot make your minimum payment for your auto loan, call 800-336-6675. If you’re a military customer responding to a disaster, call 877-469-0110.
• Hardship assistance for auto loan customers: If you are a loan customer and need financial hardship assistance, call 800-336-6675. If you’re a lease customer in need of hardship assistance, call 800-227-5151.

If you’re deaf or hard of hearing, you can dial 711 for assisted communications with Chase customer service.

Keep in mind that Chase is a massive bank with several departments. The company has dedicated support staff for many of its products and service divisions, so contacting the right department within Chase is important to get the help you need.

Additional Customer Service Options

If you’re not a phone person, don’t worry; there are other ways to get in touch with Chase customer service. Here are some options:

• Send a secure message: You can log in to your Chase online banking account to access the Secure Message Center. This is where you can send secure messages about anything having to do with your accounts.
• Make an appointment: To connect with a local Chase representative,  schedule a meeting online.
• Get help via social media: Chase also actively pays attention to its social media for customer service inquiries. Simply reach out via a message on Facebook , Instagram or X, formerly known as Twitter . 
• Report a phishing attempt: Forward all suspicious emails to [email protected]. Note that Chase does not support general email correspondence for customer support, so you’ll want to use the Secure Message Center instead for any other inquiries.
• Yes, Chase provides 24/7 customer service.
• If you have questions about personal banking, you can talk to a live person at Chase by calling 800-935-9935.
• The best way to send a message to Chase customer service is to log in to your Chase online banking account and send a secure message.
• 800-242-7338 is the phone number for Chase business customer service.

Katy Hebebrand contributed to the reporting for this article.

Editorial Note: This content is not provided by Chase. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by Chase.

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How to book travel (and save points) with Chase Travel

Editor's note : This is a recurring post, regularly updated with the latest information.

Chase Ultimate Rewards is one of the best flexible rewards currencies available, and you can get some incredible value from your Ultimate Rewards points .

Generally, we recommend transferring Chase points to the program's airline and hotel partners for award bookings. However, sometimes redeeming Ultimate Rewards points for paid travel through Chase Travel℠ is more advantageous. This option can save you money, particularly when traditional award space is unavailable, as you can book almost any available flight or hotel through Chase Travel.

Here's what you need to know about Chase Travel.

What is Chase Travel

To maximize your Ultimate Rewards points, it's often best to transfer them to partner programs like United MileagePlus , World of Hyatt or British Airways Executive Club for award reservations. However, it's important to compare the points needed for a direct booking through Chase Travel l to those required for an award booking. Sometimes, booking through the portal can be more advantageous, as the points price is tied to the cash cost of the flight or hotel stay, potentially resulting in lower point requirements.

However, before using Chase Travel, you need to have some Chase points. If you're not already familiar with Chase's most popular cards and welcome offers, here are a few current ones to be aware of.

Ink Business Preferred Credit Card

The Ink Business Preferred Credit Card is a TPG favorite. It currently comes with one of the highest sign-up bonuses from Chase or on any business credit card — 100,000 bonus points after you spend $8,000 on purchases in the first three months of account opening.

Based on our valuations , the bonus points alone are worth $2,000. However, you can redeem these points through Chase Travel for a fixed value of 1.25 cents apiece.

Read more: Ink Business Preferred Credit Card review: A great all-around business card

Chase Sapphire Preferred Card

The Chase Sapphire Preferred Card is another fantastic addition to your wallet. You'll earn 60,000 bonus points after you spend $4,000 on purchases in the first three months from account opening. The bonus is worth $1,200 based on TPG valuations .

Like the Ink Business Preferred, you'll get a value of 1.25 cents per point when booking directly through Chase Travel with the Sapphire Preferred. You'll also earn 5 points per dollar on paid travel purchased through Chase (excluding the first $50 in hotel purchases that qualify for the card's annual hotel credit ).

Read more: Chase Sapphire Preferred credit card review: 60,000-point bonus for a top travel card

Chase Sapphire Reserve

The Chase Sapphire Preferred Card's bigger brother, the Chase Sapphire Reserve , offers 60,000 bonus points after you spend $4,000 on purchases in the first three months from account opening, which is worth $1,200 based on TPG valuations.

This card includes additional perks, like a PreCheck or Global Entry credit , Priority Pass lounge access , a $300 annual travel credit and other perks. This card also boosts your portal redemption rate to 1.5 cents per point, giving you 0.25 cents per point in additional purchase power over the Sapphire Preferred. And when you book travel through Chase with the Sapphire Reserve, you'll earn 10 points per dollar on hotels and car rentals and 5 points per dollar on flights (excluding purchases that qualify for the $300 travel credit).

Read more: Chase Sapphire Reserve credit card review: Luxury perks and valuable rewards, plus a 60,000-point bonus

Cash-back cards

Chase also issues a number of cash-back credit cards — including the Chase Freedom Unlimited , Ink Business Cash Credit Card and Ink Business Unlimited Credit Card . The rewards you earn on these cards are worth 1 cent apiece toward travel in Chase Travel. However, Chase allows you to combine your earnings into a single account . This means that you can effectively convert these cash-back rewards into fully transferrable Ultimate Rewards points if you also have the Sapphire Preferred, Sapphire Reserve or Ink Business Preferred.

How to use Chase Travel

You can book flights, hotels, car rentals, cruises and other travel through Chase Travel, and it's relatively simple to access. First, you'll need to log in to your Chase account, then navigate to the right side of the page, where you'll see a little box with your total Ultimate Rewards balance.

Click that box and it will bring you to the Ultimate Rewards dashboard, which looks like this:

Click "Travel" to access the travel homepage and search for airfare, hotels or vacation rentals.

Remember that when you book hotels through the portal with Ultimate Rewards points, you typically will not earn hotel points and elite credits and may not receive elite status perks because it's considered a third-party booking.

However, flights booked through the portal will typically earn frequent flyer miles and qualify for elite status.

How to book flights using Chase Travel

Booking your flights is a straightforward process once you've navigated to the portal's travel page. Type in your arrival and departure airports and travel dates then hit the search button. For this search, I looked for a one-way flight from San Francisco International Airport (SFO) to Newark Liberty International Airport (EWR).

You'll then see the available flight options. When you find a flight you like, select the fare type you want to book and click the blue "Choose flight" button.

Once you've selected your preferred flights, you'll be taken to the next page to review your flight information and look over any upgrades you'd like to make.

Then, you'll be directed to the checkout page, where you can pay with cash, points or a combination of the two. Again, points linked to a Chase Sapphire Reserve account are worth 1.5 cents each. If you have a Chase Sapphire Preferred Card or Ink Business Preferred Credit Card , points are worth 1.25 cents each.

Finally, you'll be directed to a page where you will enter the traveler's information and finalize your flights.

How to book hotels using Chase Travel

Booking hotels is similar to booking flights on the travel portal. This can be advantageous if you're looking at hotels outside of major chains that partner with Ultimate Rewards ( Hyatt , IHG and Marriott ). Regardless of how you book your hotel, compare the award rates required by these hotel loyalty programs to ensure you're getting the best deal.

Also, if you have an eligible card, you can access the Chase Luxury Hotel & Resort Collection , which gives you perks at around 1,000 luxury properties worldwide. Participating cards include the Chase Sapphire Reserve , United Explorer Card , United Club Infinite Card , United Quest Card and United Business Card .

Here's a sample search for hotels in Olso, Norway, which hosts mostly boutique hotels.

Once you've selected your desired property, room and rate, you can specify how many points you want to use on the checkout page.

Then, run through the on-screen prompts to finalize your booking, and you'll get an email confirmation.

Remember, you'll receive up to $50 in statement credits every year for hotel reservations made through Chase Travel as a Sapphire Preferred cardholder.

Related: The best ways to book hotels through online travel agencies and bank portals

How to book car rentals, cruises and other travel using Chase Travel

Using Chase Travel, you can rent cars, pay with points and still receive the excellent primary car rental insurance offered by the Chase Sapphire Reserve and Chase Sapphire Preferred Card .

The process of renting cars is similar to booking flights and hotels. Navigate to the "Cars" header from the main landing page and type in your itinerary, even if it's a one-way rental. Then, select "Search," and the results page will pop up. Once you choose your car, you'll be prompted to select add-ons.

When you've finished selecting, you'll head to the booking page, where you'll input your personal information and choose how many points you'd like to spend. Remember that to qualify for rental car insurance, you must decline the car rental company's collision damage waiver and ensure that anyone driving the car is on the rental agreement.

You can also book activities and cruises through Chase. In the case of activities, you can use your points to book some fantastic tours like a Washington, D.C. night monument tour or Singapore heritage food tour at 1.25 or 1.5 cents each. This can be an excellent way to make a vacation free, instead of just your hotels and flights.

Cruises are also available, though you'll have to call to book those.

Related: The top 3 easiest ways to save on rental cars

More things to consider about Chase Travel

Here's some general guidance to maximize your experience with the portal.

We recommend comparing the points needed through Chase Travel with those required for partner transfers, factoring in taxes and fees. If you have or want hotel elite status, avoid booking hotels through the portal. These stays generally won't count toward status or qualify for hotel elite status benefits.

Booking through Chase Travel with cash can earn you extra points, with Ink Business Preferred and Sapphire Preferred cardholders earning 5 points per dollar on all travel and Sapphire Reserve cardholders earning 5 points per dollar on flights and 10 points per dollar on hotels and rental cars. While you might find better rates by booking directly with the travel provider, if your plans are firm and rates are comparable, booking through the portal can be worthwhile for earning extra points.

However, remember that booking through third-party sites may result in issues if you change your plans. Travel providers are more likely to assist you if you've booked directly with them.

Related: Should I book through the Chase portal if I'm not redeeming points?

Bottom line

Chase Travel lets you use your points to book flights, hotels, rental cars, cruises and activities. If award flights aren't available or you find a cheap fare that requires fewer points, booking through the portal can be a good option.

Similarly, for hotels, it can be a good deal if you find a cheap rate or book a boutique property, but keep in mind that you may not earn hotel points or receive elite benefits. Whether booking rental cars, activities or cruises, always compare the options to see if using the portal or transferring to partners for an award is more advantageous.

Additional reporting by Ryan Patterson, Andrew Kunesh and Victoria Walker.

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Table of Contents

What are Chase travel credit cards?

Earning chase points, the value of flexible point currencies, maximizing your benefits, chase travel cards, recapped.

Chase travel credit cards are some of the most popular and beginner-friendly cards. Perhaps you’ve heard a friend or family member totaling up all the great rewards they’re redeeming and you want in. Even if you’ve already got a co-branded card, such as those offered by Hyatt and United, Chase’s own travel credit cards are well-worth investing in.

Let’s take a look at the different types of Chase travel cards, why they’re valuable and the different benefits they provide.

» Learn more: The best travel credit cards right now

Chase has two very distinct categories of travel credit cards. The first is Chase’s own branded cards, like the Chase Sapphire cards or the Chase Freedom cards. These can earn either cash back or points, depending on which card you hold. Chase’s travel cards earn Ultimate Rewards® . These points can be used in many different ways, including:

Gift cards.

Reward travel.

Transfers to other partners.

The second type of travel credit card that Chase offers is the co-branded credit card, which is a partnership between Chase and an airline or hotel. This includes options such as the IHG One Rewards Premier Credit Card and the United Quest℠ Card .

These cards will earn points in the currency of its respective program. For IHG, you’ll earn IHG points . For United, you’ll earn United MileagePlus miles .

» Learn more: Is the Chase Sapphire Reserve® worth its annual fee?

When you sign-up for a new credit card, you’ll usually be able to earn a welcome bonus. This bonus is a lump-sum deposit of points into your account once you’ve met a certain spend threshold.

Two of Chase’s most popular travel cards, the Chase Sapphire Preferred® Card and the Chase Sapphire Reserve® , both come with a welcome bonus in points:

Chase Sapphire Preferred® Card : Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.

Chase Sapphire Reserve® : Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $900 toward travel when you redeem through Chase Travel℠.

You’ll also keep earning Chase points after you receive your sign-up bonus, though the number of Chase points you’ll earn will depend on which card you hold.

The Chase Sapphire Reserve® , for example, will earn 10x points on dining and 5x points on airfare purchased through Chase Ultimate Rewards®. You’ll also earn 3x points on all other travel purchases, including dining purchases, though you’ll be on the hook for a hefty $550 annual fee.

The Chase Sapphire Preferred® Card , meanwhile, will charge you a $95 annual fee and earns 5x points on travel purchased through Chase Ultimate Rewards® and 2x points on all other travel.

The more expensive Chase Sapphire Reserve® card allows you to redeem your points for 1.5 cents in value via Chase's travel portal, while the Chase Sapphire Preferred® Card will give you a value of 1.25 cents per point.

» Learn more: How to build your ideal Chase Ultimate Rewards® wallet

So why would you pick a Chase card rather than a co-branded credit card, especially if you’re pretty loyal to one chain? Say you really like to stay at Hyatt, so you’re trying to decide between the World of Hyatt Credit Card ( $95 annual fee) and the Chase Sapphire Preferred® Card ( $95 annual fee).

The World of Hyatt Credit Card earns up to 9x Hyatt points at Hyatt and 2x points on dining, transit, flights and gym memberships. It earns 1x points everywhere else.

The Chase Sapphire Preferred® Card , meanwhile, earns 5x points on travel booked via Chase's travel portal and 3x points on dining. It also earns 3x points on all other travel — after spending your first $300 on travel purchases annually — and 1x points for all other purchases.

On its face, you can see that World of Hyatt Credit Card will earn you more points than a Chase card, at least when spending at Hyatt. But if you’re into dining out and making normal travel purchases, you’ll outearn the Hyatt card with the Chase card every time.

And using the Chase card won't stop you from getting Hyatt points, either. This is thanks to the status of Chase Ultimate Rewards® as a transferable point currency .

Chase Ultimate Rewards® transfer to 14 different hotel and airline partners, Hyatt included. These points transfer over at a 1:1 ratio so one Chase point becomes 1 Hyatt point.

Even more important than earning Hyatt points is the ability to transfer to other partners. Chase Ultimate Rewards® can be turned into United miles, which you can use to book flights. You can transfer them over to Marriott for a luxurious stay in Europe or even send them to Southwest for cheap flights to Hawaii.

With a whole host of different partners, your Chase Ultimate Rewards® have far more versatility than any single airline or hotel credit card can provide.

» Learn more: A beginner’s guide to traveling on points and miles

Chase’s travel cards do more than just earn and transfer points. Both the Chase Sapphire Preferred® Card and the Chase Sapphire Reserve® , for example, come with additional benefits simply for being a cardholder.

The Chase Sapphire Preferred® Card features an annual $50 hotel credit, good for hotels booked through Chase's travel portal .

The Chase Sapphire Reserve® provides even more benefits to support its $550 annual fee:

$300 annual travel credit .

Airport lounge access via a Priority Pass Select membership.

Access to the Luxury Hotels & Resorts program.

$100 TSA PreCheck/Global Entry credit.

Although other travel cards also come with handy benefits, the $300 credit the Chase Sapphire Reserve® provides effectively knocks a major chunk off the annual fee.

» Learn more: The Chase Sapphire Preferred® Card vs. Chase Sapphire Reserve®

Is there a best Chase travel credit card? The answer depends on you. If you’re looking for a moderately priced card that’ll provide solid benefits, the Chase Sapphire Preferred® Card may be a good option for you. If you’re wanting some perks at the airport and don’t mind shelling out more for an annual fee, the Chase Sapphire Reserve® may be a better fit.

Whether you’re looking for your first travel card or already have half a dozen under your belt, Chase’s travel credit cards offer excellent earnings and solid perks for any potential traveler.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

on Chase's website

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.

1.5%-6.5% Enjoy 6.5% cash back on travel purchased through Chase Travel; 4.5% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and 3% on all other purchases (on up to $20,000 spent in the first year). After your first year or $20,000 spent, enjoy 5% cash back on travel purchased through Chase Travel, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

$300 Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

on Capital One's website

2x-5x Earn unlimited 2X miles on every purchase, every day. Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options.

75,000 Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

Chase Ultimate Rewards ®

Use your points to fuel your passions.

Not earning rewards? Apply for a Chase credit card with Ultimate Rewards today.

Explore the possibilities

Earn bonus points on select purchases and redeem for travel, gift cards, cash back and more.

Pay with Points

Use your points to pay for all or part of your eligible Amazon.com orders or when you check out with PayPal.

Apple ® Ultimate Rewards Store

Use your points to pay for all or part of your Apple purchases.

Shop over 175 of your favorite gift card brands.

Pay Yourself Back

Choose to receive a statement credit on one or more of your eligible purchases.

Chase Dining℠

Redeem your points for takeout, reservations or exclusive culinary experiences.

Plan your next getaway, and use your points to help pay for it.

Earn Bonus Points

Earn 1-15 bonus points per $1 spent at 450+ stores with Shop through Chase ® .

Turn your rewards into a statement credit or a direct deposit into most U.S. checking and savings accounts.

Experiences

Use your card and points to attend exclusive events curated around your passions with select cards.

Transfer to Travel Partners

Transfer your points to any of our airline and hotel partners at full 1:1 value with select cards.

Enjoy value, flexibility and choice

Here are just some of the perks you could get with Chase Ultimate Rewards.

Ready to get away?

Remember to book your travel through Chase. You'll get competitive prices plus the flexibility to use your points, your card or both.

Pay with points

Instantly redeem your points to pay for all or part of your eligible orders at Amazon.com or when you check out with PayPal.

Find something delicious

Visit Chase Dining℠ to redeem points for takeout, access exclusive reservations and book culinary experiences.

Si tienes alguna pregunta, por favor, llama al número de teléfono que está al reverso de tu tarjeta.

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Chase's website and/or mobile terms, privacy and security policies don't apply to the site or app you're about to visit. Please review its terms, privacy and security policies to see how they apply to you. Chase isn’t responsible for (and doesn't provide) any products, services or content at this third-party site or app, except for products and services that explicitly carry the Chase name.

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Tips for Contacting Chase Sapphire Customer Service (Reserve & Preferred) [2020]

There’s a million reasons why you may need to call Chase customer service for your Chase Sapphire Preferred or Chase Sapphire Reserve but there are a few important issues that many people run into.

And as good as the customer service reps are for Chase, sometimes they only have a basic understanding of some of these topics and benefits, so it’s a good idea to get as well-versed as you can before contacting them.

In this review article, I’ll give you some tips for contacting Chase customer service so that you’ll be as informed as possible and won’t get tripped up in the process. 

Interested in finding out the top travel credit cards for this month? Click here to check them out! 

Table of Contents

Contacting Chase customer service

There are several methods for contacting Chase customer service for Sapphire cardholders.

Chase Sapphire customer service phone number

The Chase Sapphire Reserve customer service phone number is: 1-800-436-7970.

You can also call the number on the back of your card.

You should be able to quickly reach a live representative and not have to wait very long, which is one reason why I’m such a huge fan of the Sapphire customer service line — it saves me time. However, if you’re calling from a phone number not associated with your account, you’ll probably have to input your credit card details.

I usually call this line even when I have inquiries about my other Chase cards since it often expedites the process.

If you have more general questions for Chase you can call: the Chase Customer Service phone number at:  1-800-935-9935.

Secured message (no email or chat)

Chase doesn’t have a public email or chat service available to its customers to utilize for customer service related issues but you can still send them a secured message by logging into your account. If you want to do this, then log-in and go to the “Contact Us”  and click on “Send us a message” using the Secure Message Center.

It will usually take about a full day to get a response with a secured message though it depends on the content and requests within the message.

You might also try to hit them up on Twitter if you think it’s something suitable for the public eye.

In-branch visit

If you need to visit a branch in person to speak to someone face to face then you might want to l ocate a Chase branch . Generally, you can just walk in but if you have something special you want to discuss like Chase Private Client or something business related then you’ll want to make an appointment.

Mailing address

If you’re more into old-fashioned communication you can also mail Chase at:

Card Services PO Box 15298 Wilmington, DE 19850

Upgrading/downgrading or product-changing a card

Sometimes you’ll want to upgrade or product change your Sapphire card but you will usually have to wait one year from the time of opening up your card in order for you to do so.

Also, keep in mind that they won’t allow you to product change your credit card to co-branded credit cards. This means that you can’t product change a Sapphire Preferred to a co-branded credit card like the Chase Southwest card or the chase Hyatt card, for example.

You can read more about upgrading/downgrading or product-changing your Chase Sapphire cards  here . 

Getting matched to higher offers

Chase is pretty good about matching your sign-up bonus to a higher offer if you call in and request the match within 90 days of being approved for the card with the lower sign-up bonus. You can do this over the phone or you can also send in a secured message and request it that way.

Simply tell the agent that you discovered a new, higher offer within the last 90 days since your approval and they should match to the higher offer so long as the higher offer is available to the public.

Chase Sapphire retention offers

A retention offer is a special offer that banks offer to you in order to prevent you from closing your card. Typically, if you’ve used your card a lot over the course of the past year, you can expect a retention offer. Chase is known for being pretty stingy when it comes to retention offers for the Chase Sapphire Preferred and Chase Sapphire Reserve so I wouldn’t be expecting much, though you never know what could happen.

Credit limit increase

Chase will allow you to request credit limit increases via phone or online. Generally, ti’s a pretty straight forward process but there are some things you can do to improve your odds of getting approved for a credit limit increase. For example, it helps to have a genuine and legitimate need for the credit limit increase and to ask for a reasonable amount (ask for something in the  range of a 25% increase). 

You should also note that Chase will perform a hard pull unless you’re able to get Chase to do an automatic credit limit increase on your card. You can read more about tips for a credit limit increase here . 

Priority Pass lounge questions

Sapphire Reserve cardmembers get Priority Pass access, which is a membership into over 1,000 airport lounges around the globe (Sapphire Preferred members don’t get this).

Once you have your Sapphire Reserve online account setup, log-in and go to Ultimate Rewards. From there, click on “Card Benefits” and then the “Activate Now” button. That will activate the benefit for you and any authorized users you have added to your account. Your membership will remain active until you close the card.

If you add your authorized user after activating the card for yourself, just call in to Chase and let them know what you’re trying to do. You can read more about Sapphire Reserve lounge access here . 

Shifting credit

Chase will allow you to shift credit around between different credit cards but there are some restrictions you should be aware of.

For one, you cannot transfer credit between personal and business cards (Chase allowed this in the past but not any longer). Second, some of your cards are going to require different minimum credit limits to remain open. So you might have to leave $500 or $1,000 on a credit card. You can read more about shifting credit to another card here . 

Travel credit questions

The Sapphire Reserve comes with a $300 travel credit which can be used on just about anything travel related (so long as it codes as a proper travel purchase). The credit works pretty straightforward and you can read more about how the credit works here . 

Travel notifications

You can call into Chase and request your travel notifications over the phone if you’d like. It’s a smart idea to do that so that your credit card will work when traveling aboard but note that sometimes you don’t even need to set a travel notification (especially if you’ve done extensive traveling in the past.

You can read more about setting traveling notices here . 

Chase reconsideration line

If you’ve applied for another card and you were not instantly approved or outright rejected you may want to call up Chase and see if you can still get approved for a credit card. For this request, you don’t want to call the phone number on the back of your credit card. Instead, you cant to call the Chase reconsideration line.

The Chase reconsideration line phone number is  1-888-270-2127.

The Chase reconsideration line hours of operation are usually:

• 7am to 10pm EST Monday through Friday
• 8am to 1 pm EST Saturday
• 9am to 9pm EST on Sunday

Be sure to read my tips on handling a Chase reconsideration phone call here . 

Application status

If you’ve applied for another credit card and you want to check on the status of that application there are a number of ways that you can do so.

The automated phone number to check your Chase credit card application status is:  1-888-338-2586.

If that doesn’t work, older numbers might work:

1-800-432-3117 and 1 – 800-436-7927 for personal cards and 1- 800-453-9719 for Chase business cards. 

You can also check your status online since you’re already a Chase customer as a Sapphire cardholder. You can read more about these methods here . 

Chase 5/24 questions

Chase has some pretty infamous credit card application rules, one of which is the 5/24 rule which might be the most well known credit card rule. It means that you won’t get approved for certain Chase cards if you’ve opened five or more accounts over the past 24 months but here are a few exceptions to the rule and it doesn’t apply to every Chase credit card out there.

If you call into Chase and inquire about this rule there’s a good chance you might not get a thorough explanation on how this rule really works. However, I’ve put together an article that will tell you everything you need to know about the 5/24 rule and you can read about it here . 

Banking questions

If you have questions more related to banking issues you can call the number on the back of your card and start your inquiry there but they will likely transfer you to another department. You can check out my articles for questions on making a Chase wire transfer and for ordering checks for common questions on those.

Chase roadside assistance

If you have questions about the Sapphire Reserve roadside assistance, they are available 24 hours a day, 365 days a year by calling this phone number:  1-866-860-7978.  I’ve also put together an article outlining how this program works and all of the benefits that it provides which you can read about here .

Chase Rental car insurance

Both the Chase Sapphire Preferred and the Chase Sapphire Reserve offer primary rental car coverage which means that you usually won’t have to file a claim with your insurance provider. The policies for these cards are slightly different and I’ve written article on the  Chase Sapphire Preferred rental car insurance  and on the rental car coverage policy for the Chase Sapphire Reserve .

Sapphire Reserve rental car benefits

The Sapphire Reserve comes with rental car benefits that you might want to find out additional details for. I suggest reading my guide on rental car benefits here for more information.

Sapphire Reserve travel insurance

The Sapphire Reserve offers some very solid travel insurance with some of the best coverage in the industry. If you want to find out the details for what type of things are covered you can click here .

Purchase protection

Chase Sapphire Reserve purchase protection covers your new purchases for 120 days against damage or theft up to $10,000 per claim and $50,000 per year. The  Chase Sapphire Preferred only gets coverage up to a maximum of $500 per claim  and up to $50,000 per account. You can read more about these policies here .

These are a lot common inquiries that Chase Sapphire cardholders have. As good as the customer service can be for Chase Sapphire cardholders, sometimes the agents only have a surface-level understanding of some of the key benefits of the card. So it helps to dig deep into the details of your questions before you talk to them so that you can have an informed discussion on the topic.

Daniel Gillaspia is the Founder of UponArriving.com and the credit card app, WalletFlo . He is a former attorney turned travel expert covering destinations along with TSA, airline, and hotel policies. Since 2014, his content has been featured in publications such as National Geographic, Smithsonian Magazine, and CNBC. Read my bio .

One comment

A few years ago I successfully booked VACATION RENTAL accommodation in Europe through the Chase Travel Portal using my hard earned Chase credit card Ultimate Reward points. For the past year I have been considering planning a trip to London and would like to use my Ultimate Reward points. Periodically I have checked the Chase Travel Portal but I never see an option to book a VACATION RENTAL or even to choose KITCHENETTE as an amenity. I have found this extremely frustrating. I have called multiple times and have not found customer service regarding this matter helpful. I do not understand why booking a hotel with a kitchenette should be so difficult.

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Wire transfers allow you to move a lot of money quickly — here's how they work, wire transfers are one of the safest ways to move large sums of money, but are also sometimes used for scams..

A wire transfer is a quick way to safely move funds from one bank account to another, according to the Consumer Financial Protection Bureau . Unlike money transfer apps like Venmo or Zelle , which can be useful for smaller transactions like splitting a check, this electronic funds transfer (EFT) method is commonly used when you move large sums of money, such as for a down payment on a home , according to Citizens Bank.

Ahead, CNBC Select covers everything you need to know about wire transfers, including how the process works, how long transfers take and any potential fees .

What we'll cover

How to wire money, wire transfer fees, avoiding wire transfer scams, bottom line, compare offers to find the best savings account, choose a provider.

Before you start the wire transfer process, you need to choose a provider to handle your transfer. You can go directly through your bank , according to the Federal Communications Commission (FTC), or use another money transfer service, like Western Union or Moneygram .

Regardless of which you choose, transfers can take anywhere between a few minutes to a few business days, depending on the size and destination of the transfer. Generally, domestic wire transfers are processed on the same business day, while international transfers are the ones that take a little longer, according to Wells Fargo .

Gather the information

After deciding on a provider for the wire transfer, gather all the information it'll require to make the transfer. In addition to the funds themselves, the FTC explains that you'll likely need the following information:

• Your government-issued ID or online bank account access
• Your bank account number
• Recipient's full name and address
• Recipient's bank account number
• Recipient's ABA number (wire transfer routing number) for domestic transfers; SWIFT code for international transfers
• Name and address of recipient's bank

These requirements may vary from bank to bank and may depend on the delivery method.

Since wire transfers typically can't be reversed, to be extra safe, it's recommended to confirm your recipient's account details over the phone. Also, double-check that you're using the correct routing number — banks have separate routing numbers for wire transfers and ACH transfers (i.e. direct deposits from your employer), according to Stripe .

A routing number is a nine-digit code that identifies the financial institution where your account is held. You can find this number on the lower left corner of your checks, bank statements or your online account dashboard, according to the Treasury Financial Experience . 

Send the funds

The final step is to initiate the wire transfer. You can do this in person if you use a brick-and-mortar bank , over the phone or online using the bank's website or mobile app , according to Chase Bank . The recipient will receive the money directly into their account or through another delivery method specified when you authorize the transfer. Once a wire transfer is initiated, it generally cannot be canceled or reversed, so confirm that all details are correct, according to Wells Fargo .

After the wire has been sent, you'll receive a receipt confirming the transaction details. It's important to keep this in case any issues arise so that you have proof that the transfer went through, according to the money transfer service Wise .

Regardless of whether you're receiving or sending money, there are often fees associated with wiring money .

Wire transfer fees vary depending on whether the transfer is incoming or outgoing, and whether the transfer is domestic or international. At most major banks, these fees range between $0 and $50, but they vary based on the account you have. Generally, reduced or waived wire fees are offered to customers with premium checking accounts or those with larger account balances, according to Experian .

For example, Bank of America usually charges $15 for incoming domestic wires with checking accounts like Bank of America Advantage Plus Banking® . However, that fee is waived for Preferred Rewards  clients (requires a minimum three-month combined average daily balance of $20,000 in qualifying Bank of America deposit accounts and/or Merrill® investment accounts).

Bank of America Advantage Plus Banking®

Monthly maintenance fee.

$12, with options to waive

Minimum deposit to open

Minimum balance.

$1,500 daily balance to avoid monthly maintenance fee

Annual Percentage Yield (APY)

Free atm network.

16,000 Bank of America ATMs

ATM fee reimbursement

Overdraft fee.

$10 per item (max 2 per day)

Mobile check deposit

Terms apply. Bank of America is a Member FDIC.

Similarly, standard Chase checking customers, such as those with the Chase Total Checking® account, can be charged up to $50 for wire transfers, but there are no wire fees with Chase Sapphire℠ Checking and Chase Private Client Checking℠ .

Chase Total Checking®

$1,500 daily balance to avoid monthly maintenance fee

Monthly fee

More than 15,000 Chase ATMs

Terms apply.

Here's a quick overview of the wire transfer fees at some of the major banks. Check your bank or transfer service provider's website for more detailed information on transfer fees. 

Major bank wire transfer fees

Wire transfer fees can be costly if used for small transactions like paying a friend back for dinner or splitting a taxi ride , according to Credit Karma . If you need to send a relatively small amount of money domestically to someone you trust, consider using a peer-to-peer payment app like Venmo or Zelle . Transfers using these apps typically occur in minutes and are usually free when sending funds from a bank account.

No charge for sending money from a linked bank account, debit card or your Venmo account; a 3% fee for sending money using a linked credit card

Transfer speed

Instant transfer to Venmo balance; 1 to 3 business days for direct deposit (free) or instant transfer to your bank account for 1% fee ($10 max)

Standout features

Links to popular apps; social features to interact with your friends' payments (including stickers and emojis); Venmo debit and credit cards

Links to accounts

Yes, bank and credit cards

Availability

Only available in the U.S. and only compatible with U.S.-based bank accounts and phone numbers; compatible with iOS & Android

Security features

Multi-factor authentication when signing in; QR code readers to make sure you link to the correct user account before you send money

Free (but check with your bank to ensure it doesn't charge an additional fee)

Instant: transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle

No need to download an extra app; Zelle is already included with most mobile banking apps

Yes, to U.S. bank accounts

iOS and Android; must have U.S. bank account linked to an email address or compatible U.S. phone number

The Zelle app uses authentication and monitoring features to make your payments more secure

A wire transfer is much safer than packing cash into an envelope and plopping it in the mail, according to the Island Federal Credit Union . However, like sending cash through the mail, once it's out of your hands, it's very hard to track the money or to get it back, according to Wise . 

Wire transfers are commonly used by con artists , according to the Washington State Attorney General . Similar to gift card scams , criminals may pose as authority figures, like a bank or a trusted person, and convince their victims to wire them funds, an almost irreversible payment, according to the FTC.  

If a third party joins an email chain between you and an entity you are doing business with and requests a wire transfer, you may be getting phished , according to the U.S. Secret Service . Or, you may be getting phished if a loan service asks you to wire an advance fee in exchange for a guaranteed loan, according to the FTC . 

Scams come in all shapes and sizes. The following signs could mean trouble, according to the Office of the Attorney General of Texas : 

• You're asked to send someone money unexpectedly
• You're contacted by someone with a weird email address
• You're asked to make payments by wire transfer, cryptocurrency or gift cards

Scammers may try to create a sense of urgency, but the FTC emphasizes that it's important to do your due diligence before sending a wire. One way to protect yourself is by calling the appropriate institution to ensure that any payment request is legitimate. If you accidentally wire money to a scammer, immediately call your bank or wire transfer service and inform them so they can try to stop it, according to the FTC .

Whether you're putting a down payment on a new home or sending a significant amount of money to support a child away at college , wire transfers are a secure way to move money swiftly. Wire transfer fees can sometimes be costly, so if you frequently make wire transfers, try to find an account that waives these fees. Also, double-check all wire transfers to ensure the information is correct and authentic as transfers are usually final.

Money matters — so make the most of it. Get expert tips, strategies, news and everything else you need to maximize your money, right to your inbox.  Sign up here .

Why trust CNBC Select?

At CNBC Select, our mission is to provide our readers with high-quality service journalism and comprehensive consumer advice so they can make informed decisions with their money. Every insurance article is based on rigorous reporting by our team of expert writers and editors with extensive knowledge of insurance.   While CNBC Select earns a commission from affiliate partners on many offers and links, we create all our content without input from our commercial team or any outside third parties, and we pride ourselves on our journalistic standards and ethics. See  our methodology  for more information on how we choose the best insurance products.

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