jetblue travel bank credit faq

Not as simple as it seems: How to use JetBlue Travel Bank

Whenever you cancel a JetBlue flight, the refund — if you're eligible — is credited to your Travel Bank account. This is essentially a holding account that keeps the value of canceled flights for one year. You can use these credits to book a new flight within a year.

On paper, this is pretty simple: The funds accumulate, and you can redeem them for flights when the time comes. In practice, though, the process is a bit more complicated. TPG readers have reached out to the Points and Miles team to discuss mishaps they've had finding Travel Bank funds and using them to book flights.

Since 2020, many travelers have racked up Travel Bank funds from flights canceled due to the coronavirus pandemic . Because of this, we want to give you the lowdown on using them so you know what to expect when redeeming your funds.

Things to know about the JetBlue Travel Bank

Before we dive into using the JetBlue Travel Bank, let's discuss a few of the program's nuances. We'll cover how Travel Bank funds are allocated, their validity and other bits of "good to know" information.

Related: How to earn points in the JetBlue TrueBlue program

Travel Bank funds are distributed per flyer

The biggest annoyance with JetBlue Travel Bank is how funds are distributed. After you cancel a paid flight , refunds are issued to each traveler individually, even if they're all on the same record locator.

This causes a massive headache for families that travel together . In 2020, TPG's Nick Ewen canceled a JetBlue reservation that included flights for himself, his wife and his daughter. When rebooking, each family member was given a refund to their respective Travel Bank accounts despite being on the same reservation.

You can only use one Travel Bank per reservation. So when it came time to rebook, Nick had to rebook each family member separately and combine all reservations into a single record locator over the phone.

Things get even more confusing when it comes to canceling flights on a combined record locator. Nick had to cancel the rebooked flight due to the coronavirus pandemic. He couldn't do this online as the JetBlue website gave him an error stating that the ticket didn't match his Travel Bank balance. Again, he had to call in to cancel the flights.

This can be incredibly inconvenient if you're booking travel for a friend or even a co-worker. The traveler gets the Travel Bank credit, making it challenging for the person that booked the ticket to get a refund.

Related: 10 things families should know when flying JetBlue

Funds are valid for 1 year from the date of issuance

Typically, Travel Bank funds can be used within one year from the date of issuance. So if you cancel a flight on Dec. 1, you must use the credit by Dec. 1 of the following year. Unfortunately, there is no way to extend this credit.

Related: What to do if you can't use your airline credit by its expiration date

You can only use Travel Bank funds for flights

Unfortunately, you can only use your Travel Bank funds for a new flight's fare and taxes. You cannot use it to redeem for assigned seating, priority boarding , checked bags or other ancillary fees. This is likely because these add-ons are refunded to your original form of payment when you cancel a flight.

You can, however, use your Travel Bank credit to book a flight for someone else.

Accessing your Travel Bank funds

You can view your JetBlue Travel Bank funds on the airline's dedicated Travel Bank website . This is automatically linked to your TrueBlue account when you cancel a ticket associated with your frequent flyer number. JetBlue will email you instructions on how to sign in to your account.

If you cancel a ticket for someone who isn't a TrueBlue member, they will receive an email with credentials to log in to their Travel Bank. Remember, even if all travelers are on the same record locator, they will receive their own Travel Bank refund.

Related: TPG Lemonade session: JetBlue TrueBlue

Once signed in, you can view your Travel Bank balance and when your funds expire. You can also click the "Account Statement" link to view a list of recent Travel Bank transactions.

Related: What is JetBlue elite status worth in 2022?

Booking flights with Travel Bank funds

Once you have access to your JetBlue Travel Bank account, using available funds is relatively simple. Head to the JetBlue website and sign in before booking a flight. Search for a flight as you usually would and enter your passenger information.

On the payment screen, select the "Travel Bank" option located above the credit card entry field. You'll be prompted to sign in to your Travel Bank account if you're not a TrueBlue member.

Once signed in, you'll get the option to use as much or as little of your credit as you'd like. Note that you can only use credits to cover the fare and its associated taxes and fees (as discussed). Seat selection fees and other add-ons are not eligible. Click the "Apply Travel Bank Credits" button to apply the funds to your purchase.

And that's all there is to it: You've successfully used your JetBlue Travel Bank funds. It's easy enough once you have the hang of it, but bookmark this page just in case you need a refresher.

Related: Why you should wait to change or cancel your flight if you want your money back

Bottom line

JetBlue's Travel Bank program is a little tricky to use, but hopefully, this guide helps you navigate it better.

Keep in mind that these funds are accessible under a separate login from your JetBlue account. And that even if multiple travelers are under the same record locator, each traveler is allocated refunds to their own Travel Bank account.

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Don’t Lose Travel Credits: How To Use the JetBlue Travel Bank

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What Is the JetBlue Travel Bank?

Credits aren’t transferable, but you can book for others, can only use with 1 other form of payment, travel bank credits expire after 12 months, what can you use the jetblue travel bank for, how to check your jetblue travel bank balance, how to use a jetblue travel bank credit, can you extend a jetblue travel bank credit, final thoughts.

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If you’ve canceled a flight with JetBlue and received a travel credit for the value of your ticket, you might be wondering how to find and use that credit. The answer is the JetBlue Travel Bank . It’s a special account issued to the airline’s customers to hold their travel credits until they can be applied to a new flight or JetBlue Vacations package.

But when it comes to using your credits, there are several tricks and pitfalls to be aware of. Here are all the details you’ll need to ensure you can use your JetBlue Travel Bank account when you need it — and with the fewest headaches.

Most JetBlue tickets can be canceled without paying a fee. The only exception is the airline’s Blue Basic fare , which can be canceled for $100 per person on routes to and from North America, Central America, and the Caribbean, and $200 per person on other routes.

That means you can get at least some value from almost any JetBlue ticket as long as you cancel your flight before it departs .

However, you don’t get the money back when you cancel a nonrefundable JetBlue ticket. Instead, you’re issued a travel credit that can be used for a future JetBlue flight. That credit is automatically deposited into the JetBlue Travel Bank and linked to you either by name or to your JetBlue TrueBlue frequent flyer account, which also contains any points you’ve earned from flying or with the JetBlue credit cards .

What Are the JetBlue Travel Bank Rules?

Like most airline travel credits, there are several rules and restrictions on JetBlue Travel Bank credits that you’ll need to know.

While you cannot transfer a JetBlue Travel Bank credit to someone else, you can use it for a friend, family member, or anyone you’d like by booking a new ticket in their name.

As long as you’re booking the flight with your Travel Bank, the passenger name on the ticket doesn’t need to match the name on the account. You don’t even need to be traveling with the person to apply your credit to their ticket.

Travel Bank credits can be used to pay any type of JetBlue fare. But if you want to use it to pay the taxes and fees on award tickets, the credit must be enough to cover the entire amount. That’s because you can only use 2 forms of payment on a single ticket . So if one of those is points, the other form of payment has to cover the entire cash amount.

This is a particularly annoying limitation when you’re trying to change an award ticket. With JetBlue, the only way to change a ticket booked with points is to cancel the original ticket, get the points back, and then book a new one.

But while the points from the original ticket will instantly go back into your JetBlue TrueBlue account, any taxes and fees you paid will go into your Travel Bank instead of back to your original form of payment. Then, if the new flight you want has higher taxes and fees, you can’t use the credits in your Travel Bank to pay for them. Instead, you’ll have to pay the cash portion again.

JetBlue Travel Bank credits have a hard expiration date — 12 months after your original ticketing date . That’s the day you booked the original ticket, not the date you were scheduled to fly or the date you canceled.

That means you’ll likely have less than 12 months to use the credit. So, it’s important to be aware of the calendar to make sure you use your credit before it expires.

You only have to book a new ticket using the credit before it expires — you don’t have to actually fly before that date. JetBlue opens its schedule nearly a year in advance, so if you’ve got a trip planned for months in the future, you can still use your Travel Bank credit for it. Just book far enough in advance to apply the credit before its expiration date.

There are only 4 things you can use JetBlue Travel Bank credits for:

• Airfare and taxes on JetBlue-operated flights booked through jetblue.com or its mobile app ( iOS , Android )
• Taxes and fees on JetBlue award flights (as long as the credit covers the entire amount)
• The air portion of a JetBlue Vacations package
• Any applicable increase in airfare when changing a booking

That means any other fees you might be charged during your travels with JetBlue, such as checked bags , in-cabin pets, seat selection, and the like, cannot be paid using credits from the Travel Bank. Essentially, you can only use it for forms of airfare for you or others and nothing else.

When you cancel a JetBlue flight, if you don’t already have a Travel Bank account, a new one is created automatically. Then, if you have a JetBlue TrueBlue frequent flyer account, the 2 accounts are linked. You can see your balance anytime by logging into your TrueBlue account on JetBlue’s website and clicking on the account menu in the upper right corner.

If you don’t have a TrueBlue account, the login info for your Travel Bank is sent to you after you cancel your ticket in 2 separate welcome emails , one of which has a temporary password that you’ll need to change within 48 hours. You can use that info to log into your Travel Bank account to see your current balance and expiration date.

Can’t find one of the emails or forgot to change your temporary password? You can use JetBlue’s Login Lookup Form to find the information.

If you’re booking a ticket with cash, using your Travel Bank credit is relatively easy. All you need to do is search for the new flight you want to book using JetBlue’s website or app.

Then, when you get to the payment page, you’ll have the opportunity to log into your TrueBlue account to apply your Travel Bank credit (if you aren’t already logged in) or to access your Travel Bank with the login info that JetBlue previously provided.

You don’t even have to use up your entire Travel Bank credit all at once . If your ticket costs less than the credit, the remaining amount will stay in your Travel Bank to be used later.

Or, if you’d simply prefer not to use your entire credit on 1 ticket, you can set the amount you want to use as partial payment. Then, if your credit doesn’t cover the entire cost of your new ticket, any remaining amount due can be paid for with any major credit card.

If you’re booking with points, you’ll have the same opportunity to use your Travel Bank credits toward the taxes and fees on your award flight. But again, in this case, the credit must be able to cover the entire amount.

Unfortunately, there’s no way to extend the expiration date on a JetBlue Travel Bank credit . While you can use the credit for a flight as far out in the future as JetBlue has available, you must book that new ticket with the credit before the 12-month clock expires, or you’ll lose it. Even having JetBlue Mosaic elite status won’t exempt you from this policy.

Also, unlike other airlines, if you book a new ticket with the credit and then cancel that new ticket, the credit will retain its original expiration date . And if the original expiration date has passed, you won’t get the credit back.

This is one of the less customer-friendly airline policies regarding travel credits. Many airlines will reset the date on your credit if you book a new ticket and then cancel it, but JetBlue doesn’t. And some airlines like Southwest don’t have expiration dates on their travel credits .

So, when booking JetBlue tickets, keep in mind that canceling the ticket later will mean less flexibility with JetBlue than it does with other airlines.

As long as you’re booking a ticket with cash, or the taxes and fees on your award ticket are fully covered by your existing credit, you should be able to access and use your JetBlue Travel Bank right during the booking process. That’s good news since you have such a limited amount of time to use it, with a 12-month expiration clock starting from the date you booked the original ticket.

Finally, remember that if you cancel a reservation with multiple passengers, each person will receive their own separate Travel Bank credits . So, it’s important to keep track of all the Travel Bank logins and TrueBlue accounts to ensure you’re not leaving any of your hard-earned money on the table.

Frequently Asked Questions

How long do you have to use the jetblue travel bank.

JetBlue Travel Bank credits expire 12 months after the date the original ticket was issued. It’s not based on the date you were planning to fly, or the day you canceled. That means you likely have less than 12 months to apply the credits, and there’s no way to extend the expiration date.

However, you don’t need to actually fly before the credits expire. You only need to book a new ticket by then. Your actual travel date can be as far in the future as JetBlue’s schedule allows.

How do I access my Travel Bank on JetBlue?

JetBlue TrueBlue frequent flyer members can access Travel Bank credits by logging into their TrueBlue account. However, if you’re not a JetBlue TrueBlue member, the airline will send you emails with the information needed to access your Travel Bank credits.

If you can’t find the emails that were sent to you, you can request the information from JetBlue via its website.

Can I use my JetBlue Travel Bank credit for someone else?

Yes, you can use your Travel Bank credit to book a JetBlue ticket for a friend or family member — literally anyone. Just make sure you’re signed into your own TrueBlue or Travel Bank account, and then book the ticket using the other person’s name. The name on the Travel Bank account doesn’t need to match the name on the ticket.

Can JetBlue Travel Bank balances be transferred?

No, JetBlue Travel Bank balances and credits cannot be transferred to other people. However, since you can book a ticket in someone else’s name while using your own Travel Bank account, this is only a burden when booking with multiple Travel Bank credits in multiple names.

Can I use the JetBlue Travel Bank for baggage fees?

JetBlue Travel Bank credits can only be used for airfare, including taxes and fees on award tickets, and for JetBlue Vacations packages. It cannot be used for baggage fees, seat fees, or any other ancillary fees on JetBlue.

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About Julian Kheel

Julian Kheel first learned the ins and outs of credit card rewards and travel loyalty programs while flying more than 200,000 miles a year as a TV producer and director for World Wrestling Entertainment. With over 15 years of professional experience studying travel loyalty programs, Julian has served as CNN’s Senior Editor covering travel and credit cards, as well as the Editorial Director of The Points Guy, and has worked as a consultant for the Big 3 U.S. airlines.

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JetBlue Travel Bank Account Guide (Expiration, Fees) [2020]

Sometimes you get hit with a surprise and you’re forced to cancel or miss a flight and you end up left with travel credits. Other times, you might experience some type of inconvenience and receive travel credits as a form of compensation. When it comes to JetBlue, these travel credits will be put into a Travel Bank and you’ll be able to use them for select travel expenses. 

In this article, I’ll break down everything you need to know about the JetBlue Travel Bank, including all of the relevant rules and restrictions for things like expiration and transferring credits.  I’ll also provide you updated information about how your travel bank account is affected by coronavirus.

Table of Contents

What is the JetBlue Travel Bank?

The JetBlue Travel Bank is an online account that allows you to view/manage your travel credits and to use them for future flights and select fees.

Tip: Use the free app WalletFlo to help you travel the world for free by finding the best travel credit cards and promotions!

How do you access your JetBlue Travel Bank?

• You can click here to access and log-in to your JetBlue Travel Bank.

You can log-in with your TrueBlue credentials or with the Login ID and password provided in your Travel Bank welcome email.

If you have new travel funds, you should look in your inbox for a welcome email with your login information. Note that you will probably receive two emails. One will have your log-in ID and one will have your password which will expire within 24 hours. You do not need to have a TrueBlue account in order to receive these emails and have a Travel Bank account. 

If you did not receive this email, call their reservations center at 1-800-JETBLUE (538-2583).

How do you get travel credits?

You can get JetBlue Travel credits issued to you in a number of different ways. A lot of times it can come from the result of a cancellation or changed flight.

Let’s say you booked a nonrefundable ticket and then decided to change that to a different flight and your new flight was cheaper. In that case, it is possible that the difference in ticket price could be converted into travel credits. So if you originally booked a $400 flight and it changed to a $200 flight, you could be credited for the difference (minus change fees). 

But note that if a nonrefundable ticket is not changed or canceled prior to departure you will forfeit all funds.  This is why it’s always important to never no-show when you’ve booked a non-refundable ticket. 

If you booked a refundable ticket you could still receive travel credits if you decided to not show up for your flight and never changed or canceled the flight. 

You might also receive travel credits for experiencing some type of inconvenience. For example, if your flight was significantly delayed it is possible that you could be issued a travel credit. Or if your in-flight entertainment system did not work or seat did not work properly it is possible that you could also be issued a travel credit.

Basically, any time that you are significantly inconvenienced during your travel experience with JetBlue you could request a travel credit and possibly get one.

Do the JetBlue travel credits expire?

Your travel credits will expire one year from the date of issuance unless otherwise noted (see the coronavirus exceptions below).

You can view the expiration date for your travel credits on your Travel Bank statement. If you have multiple travel credits within your account, the travel credits with the soonest expiration date will be used first.

Something to note that is really nice about these travel credits is that you don’t have to complete your travel before the expiration date. All you have to do is to make sure that you book your travel before the expiration date.

JetBlue makes this clear: 

If you receive a refund on a flight that was originally paid for with JetBlue travel credit (for full or partial payment), the expiration date for these funds will revert back to the original expiration date of the credits that were used to purchase the flight.

The catch here is that if you ended up canceling that reservation then you would have a refund back to your Travel Bank and your credits would then expire. So you really want to try to be sure about your travel plans and to avoid canceling those so that you do not lose your credits.

As far as I can tell, there is no standard policy for granting extensions for JetBlue travel credits that expire. However, if you have status with JetBlue you might contact customer service and give it a shot because you never know what they might say.

Vacation packages

You might be wondering if you can use your travel credits for vacation packages.  JetBlue travel credits may only be used towards the air-portion of a JetBlue Vacations Package. 

You can also receive a different type of credit via a vacation package. JetBlue Vacations credits are good for one year from the date of issue and may be used towards any portion of a JetBlue Vacations Package.

What about codeshare flights?

On many occasions, you might have a flight on JetBlue and also have a flight on another partner airline or codeshare partner. You need to know that “If any itinerary includes a segment not operated by JetBlue then the funds MAY NOT be placed in a Travel Bank.” 

Also, if any itinerary includes a segment not operated by JetBlue then funds from Travel Bank may not be used. So when it comes to using these travel funds from your Travel Bank you need to make sure that you are only flying on JetBlue flights.

How to use your JetBlue travel credits

You can use your Travel Bank travel credits online. When booking online at jetblue.com, you’ll have the option to use your JetBlue travel credit during the payment portion of the booking. You will need to log-in and then you’ll be able to view your balance and then choose how much of your balance you want to use for that specific flight.

This means that if you would like to also pay with a credit card you can simply choose to use your travel funds first and then select the option for paying for the remaining balance with a credit card.

One thing that is special about these credits is that you can use them for other people. So if you have three other people traveling with you, you could book their flights with funds from your Travel Bank. Even if you are not flying with them you can still use your credit for other people (if you call in to do this you might be subject to a booking fee).

This is not the same as the travel credits for Southwest, which require you to use them for the passenger who received the credit. One workaround for those travel credits for Southwest is that you can convert them into LUV vouchers which can be used for other people although there is a fee associated with that conversion.

You can read more about Southwest travel credits here .

What can you use your travel credits for?

You can use travel credits for airfare and some associated fees. They may not be used toward ShopBlue merchandise and also may not be used for the following purchases: 

• Even More Space seats
• Unaccompanied Minor fees
• Baggage fees
• Purchases onboard
• Flights on partner airlines

Tip: Use WalletFlo for all your credit card needs. It’s free and will help you optimize your rewards and savings!

Using travel credits to cover change fees

You can use your travel credits to pay for changes in airfare and the change/cancel fee that goes with it. However there are a number of restrictions when trying to use your travel credits for certain types of fees. Here is a list of fees that you cannot use your travel credits for:

• Change/cancel fees on TrueBlue Point bookings
• Same-day change fees
• Ancillary fees

Multiple Travel Banks

Multiple Travel Bank accounts may be used per reservation, but only one Travel Bank per customer may be used. So for example, if three passengers have Travel Banks and you wanted them all on one single reservation, you could use each of their Travel Banks. You may need to call in to do this but the phone fee should be waived.

Merging travel funds

Travel credits may be merged into one Travel Bank account, as long as the credits are all under the same customer name (once merged, they cannot be unmerged). This does not mean that you can merge Travel Bank accounts between different passengers.  This just means that if you have multiple credits under your name you can merge them to your own Travel Bank account. 

To merge credits, call 1-800-JETBLUE (538-2583) to speak with a reservations crew member.

What if I forgot to use a credit?

If you book a new reservation and forgot to use your travel credit there still is hope for you. In that case you will need to call in and ask them to retroactively apply your travel credit and you should be able to do this as long as you received the credit before your booking.

But if you have already taken the flight then you would NOT be able to apply your travel credits to that flight. So it’s key to get this done before departing on your flight.

Coronavirus extensions

• If you have a Travel Bank credit from a previous flight purchase that is expiring between February 27, 2020 and June 30, 2020 it will now expire December 31, 2020.
• Travel Bank credits issued between February 27, 2020 and June 30, 2020 for flight purchases will now have a 24-month expiration period as opposed to the typical 12 months.
• Travel Bank credits issued after June 30, 2020 will expire 12 months from their date of issue.

Read more about the latest covid updates here.

JetBlue has a pretty generous policy when it comes to their travel credits. They allow you to use them for other people which is a pretty flexible policy, especially compared to Southwest. It’s also nice that the expiration does not kick in until one year after they are issued and that you all you have to do is make your booking before that deadline. 

Daniel Gillaspia is the Founder of UponArriving.com and the credit card app, WalletFlo . He is a former attorney turned travel expert covering destinations along with TSA, airline, and hotel policies. Since 2014, his content has been featured in publications such as National Geographic, Smithsonian Magazine, and CNBC. Read my bio .

13 comments

why the flying fuck did i have to learn all this great information from a blog and not the jetblue website lol, ty for explaining this

i have travel bank credit of 426$ because of a cancelled flight due to covid-19, but when i try and use them it says i have a limit of 100$ and 426$ credit and cannot use more than 100$. Why is that?

I have a credit for $75.00 which will expire on Dec 21, 2020 I cannot get a flight back to Philadelphia until the 12/24/2020 can they extend this credit 3 days???

Sounds like you can use it to book a future flight, as long as you use it before the expiration date.

This is the 2nd time Jet Blue has changed my flights. Never again I have to lose my tickets again because your co decided to change flight days again. Can’t use Jet Zblue ever again!

Mi husband has a travel fund totaling $212. It was issued January 17, 2020. Due to the situation with the virus, he has not been able to travel. He is 74 years old so we don’t think it would be wise for him to travel right now. How do we get an extension on these funds? I have tried contacting your 800 number but to no avail. Please advise

Contact JetBlue via email. I had about $200 in expiring Travel Bank credits that were extended until 03/22.

My grand daughter and my wife had travel arrangement. Unfortunately my grand daughter is unable to travel with my wife, They both have credit Travel Bank credits. Can credits from my grand daughter’s account be used by my wife to purchase ticket?

Yes, you can use your grand daughter’s credit to purchase your wife’s ticket. Your grand daughter will have to do that for your wife, though, through her account. I’ve used my expiring credit that I couldn’t use to purchase a ticket for a friend of mine.

Your system is too complicated and stressful. Sorry.

Yes, you can use your grand daughter’s credit to purchase your wife’s ticket. Your grand daughter will have to do that for your wife, though, through her account. I’ve used my expiring credit that I couldn’t use to purchase a ticket for a friend of mine.

This is a complete rip-off. Just refund my credit card!, thanks. When booking a fight on JetBlue it is easy to use a CC or points, but there are many extra (unnecessary) steps to use this “bank”. Easy to have credits expire unless you travel frequently. Airlines as banks? They can barely keep a schedule. JetBlue continues its decline….

THE JET BLUE BANK CREDIT HAS EXPIRATION DATE AT JUNE , MY WIFE AND I TRAVEL JUNTOS ON THAT TIME, IS NOT LATE IF WE APPLY FOR ANOTHER TRAVEL ? WHEN IT IS GOING TO BE THE EXPIRATION DATE?

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JetBlue Just Changed Its Travel Credit Policy — What to Know

Read up on the new policy if you're thinking about canceling an upcoming JetBlue flight.

JetBlue will now only be honoring travel credits for up to a year after a passenger's original booking date, according to the airline's new policy change.

According to the new policy, passengers have 12 months from the original ticketing date to use airfare credits, while the previous policy provided more time, allowing 12 months from when the credit was issued to rebook. For passengers using credits, the prior system provided more flexibility to utilize credits on canceled, or modified flights.

Confirming the change to Travel + Leisure this week, JetBlue made the change on Wednesday and noted that “customers who purchase non-refundable fares and need to cancel their travel will continue to have their funds held in a Travel Bank account for future use on JetBlue.”

Getty Images

"For JetBlue customers who purchase travel on or after March 8, 2023, these Travel Bank funds are good for 1 year from the original ticketing date (the date the ticket was created)," the airline told T+L. "Customers are welcome to use these funds to book any available JetBlue flight for sale, with our schedule always extending at least 331 days, as long as travel is booked prior to the Travel Bank expiration.

However, tickets booked and canceled before March 8 will follow the former system of being honored a year after the credit was issued.

The airline's website has also been updated to reflect these changes. The website also states that credits cannot be extended once they have expired. 

JetBlue further explained on Twitter, in response to a customer, that "You don't need to complete travel by the expiration date, but you do need to have them applied toward a future JetBlue reservation before they expire. The expiration date is visible when you access your account.”

JetBlue also pointed out that all of their fares, with the exception of Blue Basic, have no change or cancellation fees.

Related Articles

Check to see whether you have any unused travel credits before you book your next trip

This article explains how to view and use your flight credits.

This article applies to all users with access to TravelBank travel management.

You can view your flight credits on both the "Travel" page and the "My Account" page of the TravelBank app. Flight credits are only valid on the airline for which you originally booked your flight and can only be used by the original traveler.

View flight credits from Flights page

To check whether you have any unused travel credits, open the TravelBank Flights tab:

Select "Travel" from the TravelBank left navigation menu. The Flights tab opens automatically and shows your flight credits beneath the flight search section (see Figure 1).

Contact TravelBank travel support to redeem flight credits.

Figure 1. View flight credits on the Flights page

Select "View Credit" to see your flight credit details (see Figure 2).

Figure 2. Flight Credits details

View flight credits from My Account page

You can also view your flight credits on the My Account page. Select "My Account" from the TravelBank left navigation menu and then scroll to the Flight Credits section below Loyalty Programs (see Figure 3).

Figure 3. Flight Credits section of My Account Page

Use your flight credits

When you're ready to book your flight, select a flight with the airline you have a flight credit with. On the checkout page you can choose to apply your flight credit.

On the right side of the checkout page, select "Add" above the "Flight Details" section (see Figure 4).

Figure 4. Review Itinerary & Book Flight page with option to use flight credits

This brings up a Flight Credits pop-up window with your flight credit options. Select the flight credit you want to apply to your booking (see Figure 5).

Figure 5. Flight Credits pop-up window

Note : Flight credits can be applied for up to 100% of the fare; if the credit exceeds the selected booking, then the difference is forfeit.

Once you apply the flight credit, the total reflects the flight credit, minus the difference. At this point a "Remove" option also appears in the flight credits section in the top-right corner of the page (see Figure 6).

If you decide you do not want to use your flight credit, select "Remove".

Figure 6. Remove option for flight credits

Frequently Asked Questions

If an employee is out of office or has left the company, can i give their flight credit to another traveler.

Flight credits are specific to a traveler and cannot be transferred or gifted to another employee.

If I don't like the flight options can I use my credit on another airline?

Flight credits are airline-specific and can only be used on the airline for which the traveler originally booked their flight.

If my flight credit has a greater value than my flight, will I receive a refund?

Flight credits can be applied to your total, up to 100%, but any overage will not result in a refund.

If you need help, contact the TravelBank support team:

Email [email protected] .

From the website or mobile app: Open the TravelBank left navigation menu and select “Chat with us”.

Publish date : December 09, 2022

Last update : April 20, 2024

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Before booking any travel ticket, it's important to understand the refund rules and change and cancellation policies that are in place. This way, if your plans change or something unexpected happens, you'll know if you're able to get a full refund or get credit for a future trip. This helps avoid the awful feeling when you realize you won't be able to get a refund or you'll have to pay a hefty change fee because your travel plans changed.

Whether you’re planning to fly soon or pursuing a refund, we have the information you need to understand the JetBlue refund policy.

JetBlue’s refund policy

As long as you’ve booked travel at least seven days before the scheduled departure date, you’ll be eligible for a full refund for up to 24 hours from the time of booking. You’ll be charged no fees, and your refund will be given back to the original form of payment. This is policy mandated by the U.S. Department of Transportation and applies to all fares on all airlines.

How to change or cancel a reservation

If you need to cancel or change your travel plans, you have a couple of options. The easiest way to make changes to your trip is to log in to your TrueBlue account. In the top menu area, click on Manage Trips. Under Upcoming Travel, click on the trip that you want to manage.

If you prefer to make changes over the phone, that’s possible too. You can call 1-800-JET-BLUE (538-2583) to speak with a customer service representative and make a JetBlue refund request.

It’s best to cancel or make changes online, as you’ll be charged a $25 fee to make changes or cancel through JetBlue’s phone support.

Ticket types and refund eligibility

Which tickets are eligible for refunds on JetBlue? It depends. It's important to pay attention to whether your ticket is refundable or nonrefundable before you go through the checkout process at the time of booking.

Refundable tickets

Refundable JetBlue tickets are always fully refundable. If you're buying a ticket that is marked as refundable, you'll be able to cancel at any time before the scheduled departure for a full refund. If you opt instead to change and rebook your reservation, you'll be responsible for the airfare price difference.

What else you need to know

When you cancel refundable JetBlue tickets, you’ll get all of your money back to the original form of payment; however, you must change or cancel your ticket before the departure time. If you don't meet this stipulation, your refund will be placed in your JetBlue Travel Bank as credit (rather than remitted as a proper refund). You can then use this credit for future travel.

Nonrefundable tickets

Nonrefundable ticket cancellation and change fees depend on the ticket fare class that you buy. Fees may apply if you decide to change or cancel your reservation outside of the previously mentioned 24-hour booking window mandated by the U.S. Department of Transportation. Most travelers won’t have to pay fees, but some will.

Here’s a breakdown of what you’ll be expected to pay, depending on the ticket type:

Blue Basic: A fee applies for changes or cancellations. The fee is $100 for U.S., Caribbean, Mexico and Central America routes and $200 for all other routes.

Blue, Blue Plus, Blue Extra, Mint: No fee for cancellations and changes — only pay the difference in airfare for changes.

If you've purchased travel insurance , you may be eligible for reimbursement if you cancel or change your flight for a covered reason.

» Learn more: When should you book basic economy?

As for your JetBlue credit, the remaining balance (after fees) will be placed in your JetBlue Travel Bank as credit (as opposed to a traditional refund), which can then be used toward future travel. If you make changes or cancel after the scheduled departure time, all money will be forfeited.

Award tickets

What if you booked a JetBlue award ticket and you need to change your travel plans?

JetBlue’s award ticket cancellation policies state:

Changes: You’re not able to change your award flight. Instead, you’ll need to cancel the unflown segments of your trip. Then, you can rebook new flight(s) at the current fare.

Cancellations: You may cancel unflown award ticket reservations, but you’re unable to cancel a single leg of a trip. Instead, you must cancel all flight segments. There are no fees when canceling your unflown award ticket.

When you cancel an award ticket, you’ll get a JetBlue refund in the form of credit. Your TrueBlue points will be returned to the original TrueBlue account, and any money paid as part of the booking will be placed in your JetBlue Travel Bank as credit. Be sure to take a look at the expiration date of your statement credit so that you use it before it expires.

You’ll be able to navigate to your Travel Bank after logging into your TrueBlue account.

Note: One thing to remember is that TrueBlue award flight redemption rates can fluctuate because redemption rates are based on airfare prices . So when you cancel an award flight, be aware that the airfare price may go up when it’s time to rebook. That means that the flight might cost you more TrueBlue points than the award flight originally cost.

» Learn more: Plan your next redemption with our airline points tool

Same-day flight switch

If you make a same-day flight switch, you may have to pay a fee. A $75 fee will apply to Blue Basic, Blue, Blue Plus and Mint tickets. There is no fee for a same-day switch for Blue Extra tickets.

Loyalty pays off. If you’re a Mosaic member, you won’t pay same-day switch fees or same-day standby fees, no matter which fare class you purchased.

If you decide to fly the same day on standby, you’ll also pay a fee in most cases. A $75 fee will apply to Blue Basic, Blue, Blue Plus and Mint tickets. There is no fee for a same-day standby for Blue Extra tickets.

Book refundable JetBlue tickets from the get-go

If you want to feel confident that you’re not booking a nonrefundable ticket, all you need to do is filter your flight search results on the JetBlue website to show only refundable ticket options.

While these tickets usually cost more money, it can be worth it to have greater flexibility. Simply filter your search results under Fare Type by refundable or nonrefundable to see all of your flight and price options.

» Learn more: The basics of travel cancellation refunds and vouchers

Now you know how to navigate JetBlue refund requests

While the JetBlue refund policy isn’t the most flexible in the industry, you won’t pay cancel or change fees for most ticket fares. It’s a simple process to change or cancel your flight and get a refund. If you need to cancel a flight that is refundable, you’ll get all your money back to the original form of payment.

If you need to cancel a nonrefundable ticket, you’ll get travel credit after any applicable fees are taken out. If you need to cancel an award flight, you’ll get your points back and no fees will be charged.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

on Chase's website

1.5%-6.5% Enjoy 6.5% cash back on travel purchased through Chase Travel; 4.5% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and 3% on all other purchases (on up to $20,000 spent in the first year). After your first year or $20,000 spent, enjoy 5% cash back on travel purchased through Chase Travel, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

$300 Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

on Capital One's website

2x-5x Earn unlimited 2X miles on every purchase, every day. Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options.

75,000 Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

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JetBlue Just Changed the Way It Issues Travel Credits

Photo: Eliyahu Yosef Parypa / Shutterstock.com 

JetBlue is changing the way flyers use its travel credits. 

According to TPG , JetBlue is now issuing credits with only one year of usage from the date of the original booking as opposed to one year of the date of modification, which it had been doing since the onset of COVID-19.

That means that if you book a flight 12 months in advance, and then have to change or cancel the tickets with one month until travel, you’ll only have four weeks or so to use the tickets, instead of one year from when you made the cancellation or change.

JetBlue’s travel credit policy now reads: “For tickets issued or exchanged after Mar 8, 2023, that are voluntarily canceled or exchanged to a lower fare, funds are returned as a JetBlue travel credit that is valid for 12 months from the original ticketing date.”

Previously, the policy stated: “For tickets booked before Mar 8, 2023 that are voluntarily canceled or exchanged to a lower fare, funds are returned as a JetBlue travel credit that is valid for 12 months from the date the credit is issued.”

Still, even with the change, JetBlue is fairly flexible with its travel credit policy. The airline typically sends credits to your JetBlue Travel Bank, an online account that lets you access and manages travel credits that you’ve received. Those credits can be used to book a new flight for anyone you look—the name on the account doesn’t need to match the name of a traveler.

JetBlue just recently opened bookings for its flights between New York and Paris . The service, the carrier’s second nonstop transatlantic after its New York to London addition in August 2021, will officially kick off on June 29, 2023. To celebrate, JetBlue is offering limited roundtrip fares starting at $1,899 and €1,299 in Mint and $479 and €399 in core.

The launch is a big deal for JetBlue. According to the airline, France is the world’s most visited country and Paris is currently the largest European destination not served by JetBlue from its northeast hubs in Boston and New York. JetBlue said that it could boost service to the French capital even further in the future.

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The airport is CLEAR’s 57 th airport location overall.

The latest on the U.S. State Department's advisories. 

The change comes from the 2022 holiday meltdown that canceled more than 16,000 flights in 10 days.

The goal, according to the TSA, is to make it easier to enroll in PreCheck. 

The final rules also deal with self-defense training for airline crew members, family seating, and more. 

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40 Facts About Elektrostal

Written by Lanette Mayes

Modified & Updated: 02 Mar 2024

Reviewed by Jessica Corbett

Elektrostal is a vibrant city located in the Moscow Oblast region of Russia. With a rich history, stunning architecture, and a thriving community, Elektrostal is a city that has much to offer. Whether you are a history buff, nature enthusiast, or simply curious about different cultures, Elektrostal is sure to captivate you.

This article will provide you with 40 fascinating facts about Elektrostal, giving you a better understanding of why this city is worth exploring. From its origins as an industrial hub to its modern-day charm, we will delve into the various aspects that make Elektrostal a unique and must-visit destination.

So, join us as we uncover the hidden treasures of Elektrostal and discover what makes this city a true gem in the heart of Russia.

Key Takeaways:

• Elektrostal, known as the “Motor City of Russia,” is a vibrant and growing city with a rich industrial history, offering diverse cultural experiences and a strong commitment to environmental sustainability.
• With its convenient location near Moscow, Elektrostal provides a picturesque landscape, vibrant nightlife, and a range of recreational activities, making it an ideal destination for residents and visitors alike.

Known as the “Motor City of Russia.”

Elektrostal, a city located in the Moscow Oblast region of Russia, earned the nickname “Motor City” due to its significant involvement in the automotive industry.

Home to the Elektrostal Metallurgical Plant.

Elektrostal is renowned for its metallurgical plant, which has been producing high-quality steel and alloys since its establishment in 1916.

Boasts a rich industrial heritage.

Elektrostal has a long history of industrial development, contributing to the growth and progress of the region.

Founded in 1916.

The city of Elektrostal was founded in 1916 as a result of the construction of the Elektrostal Metallurgical Plant.

Located approximately 50 kilometers east of Moscow.

Elektrostal is situated in close proximity to the Russian capital, making it easily accessible for both residents and visitors.

Known for its vibrant cultural scene.

Elektrostal is home to several cultural institutions, including museums, theaters, and art galleries that showcase the city’s rich artistic heritage.

A popular destination for nature lovers.

Surrounded by picturesque landscapes and forests, Elektrostal offers ample opportunities for outdoor activities such as hiking, camping, and birdwatching.

Hosts the annual Elektrostal City Day celebrations.

Every year, Elektrostal organizes festive events and activities to celebrate its founding, bringing together residents and visitors in a spirit of unity and joy.

Has a population of approximately 160,000 people.

Elektrostal is home to a diverse and vibrant community of around 160,000 residents, contributing to its dynamic atmosphere.

Boasts excellent education facilities.

The city is known for its well-established educational institutions, providing quality education to students of all ages.

A center for scientific research and innovation.

Elektrostal serves as an important hub for scientific research, particularly in the fields of metallurgy, materials science, and engineering.

Surrounded by picturesque lakes.

The city is blessed with numerous beautiful lakes, offering scenic views and recreational opportunities for locals and visitors alike.

Well-connected transportation system.

Elektrostal benefits from an efficient transportation network, including highways, railways, and public transportation options, ensuring convenient travel within and beyond the city.

Famous for its traditional Russian cuisine.

Food enthusiasts can indulge in authentic Russian dishes at numerous restaurants and cafes scattered throughout Elektrostal.

Home to notable architectural landmarks.

Elektrostal boasts impressive architecture, including the Church of the Transfiguration of the Lord and the Elektrostal Palace of Culture.

Offers a wide range of recreational facilities.

Residents and visitors can enjoy various recreational activities, such as sports complexes, swimming pools, and fitness centers, enhancing the overall quality of life.

Provides a high standard of healthcare.

Elektrostal is equipped with modern medical facilities, ensuring residents have access to quality healthcare services.

Home to the Elektrostal History Museum.

The Elektrostal History Museum showcases the city’s fascinating past through exhibitions and displays.

A hub for sports enthusiasts.

Elektrostal is passionate about sports, with numerous stadiums, arenas, and sports clubs offering opportunities for athletes and spectators.

Celebrates diverse cultural festivals.

Throughout the year, Elektrostal hosts a variety of cultural festivals, celebrating different ethnicities, traditions, and art forms.

Electric power played a significant role in its early development.

Elektrostal owes its name and initial growth to the establishment of electric power stations and the utilization of electricity in the industrial sector.

Boasts a thriving economy.

The city’s strong industrial base, coupled with its strategic location near Moscow, has contributed to Elektrostal’s prosperous economic status.

Houses the Elektrostal Drama Theater.

The Elektrostal Drama Theater is a cultural centerpiece, attracting theater enthusiasts from far and wide.

Popular destination for winter sports.

Elektrostal’s proximity to ski resorts and winter sport facilities makes it a favorite destination for skiing, snowboarding, and other winter activities.

Promotes environmental sustainability.

Elektrostal prioritizes environmental protection and sustainability, implementing initiatives to reduce pollution and preserve natural resources.

Home to renowned educational institutions.

Elektrostal is known for its prestigious schools and universities, offering a wide range of academic programs to students.

Committed to cultural preservation.

The city values its cultural heritage and takes active steps to preserve and promote traditional customs, crafts, and arts.

Hosts an annual International Film Festival.

The Elektrostal International Film Festival attracts filmmakers and cinema enthusiasts from around the world, showcasing a diverse range of films.

Encourages entrepreneurship and innovation.

Elektrostal supports aspiring entrepreneurs and fosters a culture of innovation, providing opportunities for startups and business development.

Offers a range of housing options.

Elektrostal provides diverse housing options, including apartments, houses, and residential complexes, catering to different lifestyles and budgets.

Home to notable sports teams.

Elektrostal is proud of its sports legacy, with several successful sports teams competing at regional and national levels.

Boasts a vibrant nightlife scene.

Residents and visitors can enjoy a lively nightlife in Elektrostal, with numerous bars, clubs, and entertainment venues.

Promotes cultural exchange and international relations.

Elektrostal actively engages in international partnerships, cultural exchanges, and diplomatic collaborations to foster global connections.

Surrounded by beautiful nature reserves.

Nearby nature reserves, such as the Barybino Forest and Luchinskoye Lake, offer opportunities for nature enthusiasts to explore and appreciate the region’s biodiversity.

Commemorates historical events.

The city pays tribute to significant historical events through memorials, monuments, and exhibitions, ensuring the preservation of collective memory.

Promotes sports and youth development.

Elektrostal invests in sports infrastructure and programs to encourage youth participation, health, and physical fitness.

Hosts annual cultural and artistic festivals.

Throughout the year, Elektrostal celebrates its cultural diversity through festivals dedicated to music, dance, art, and theater.

Provides a picturesque landscape for photography enthusiasts.

The city’s scenic beauty, architectural landmarks, and natural surroundings make it a paradise for photographers.

Connects to Moscow via a direct train line.

The convenient train connection between Elektrostal and Moscow makes commuting between the two cities effortless.

A city with a bright future.

Elektrostal continues to grow and develop, aiming to become a model city in terms of infrastructure, sustainability, and quality of life for its residents.

In conclusion, Elektrostal is a fascinating city with a rich history and a vibrant present. From its origins as a center of steel production to its modern-day status as a hub for education and industry, Elektrostal has plenty to offer both residents and visitors. With its beautiful parks, cultural attractions, and proximity to Moscow, there is no shortage of things to see and do in this dynamic city. Whether you’re interested in exploring its historical landmarks, enjoying outdoor activities, or immersing yourself in the local culture, Elektrostal has something for everyone. So, next time you find yourself in the Moscow region, don’t miss the opportunity to discover the hidden gems of Elektrostal.

Q: What is the population of Elektrostal?

A: As of the latest data, the population of Elektrostal is approximately XXXX.

Q: How far is Elektrostal from Moscow?

A: Elektrostal is located approximately XX kilometers away from Moscow.

Q: Are there any famous landmarks in Elektrostal?

A: Yes, Elektrostal is home to several notable landmarks, including XXXX and XXXX.

Q: What industries are prominent in Elektrostal?

A: Elektrostal is known for its steel production industry and is also a center for engineering and manufacturing.

Q: Are there any universities or educational institutions in Elektrostal?

A: Yes, Elektrostal is home to XXXX University and several other educational institutions.

Q: What are some popular outdoor activities in Elektrostal?

A: Elektrostal offers several outdoor activities, such as hiking, cycling, and picnicking in its beautiful parks.

Q: Is Elektrostal well-connected in terms of transportation?

A: Yes, Elektrostal has good transportation links, including trains and buses, making it easily accessible from nearby cities.

Q: Are there any annual events or festivals in Elektrostal?

A: Yes, Elektrostal hosts various events and festivals throughout the year, including XXXX and XXXX.

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