klook travel agent

Some articles on Fair Dinkum traveller may contain compensated links. Please read the  disclaimer for more information.

Exploring What Is Klook: Your Ultimate Guide to Hassle-Free Travel Bookings

Mar 27, 2024 | Feature | 0 comments

What exactly is Klook, you ask? Well, imagine a digital travel companion in my pocket, always ready to whisk me away to the next adventure with just a few taps on my screen. Klook is an online travel platform explicitly designed for modern-day explorers who yearn for seamless booking and management of various travel services.

With Klook, I can connect to local experiences and transportation options in over 350 destinations worldwide, which is incredible if I stop to think about it. The platform emphasizes convenience and competitive pricing, which is a godsend for someone like me looking to stretch my travel budget further.

As we journey through this guide together, I’ll give you an insider’s look at how Klook operates, its standout features, and what it could mean for your future globe-trotting escapades.

Key Takeaways of Understanding What is Klook

• Klook is a global online travel booking platform offering up to 60% off on activities with a user-friendly interface across its website and mobile app, featuring instant booking confirmations, exclusive deals, and no service fees.
• Users can earn Klook credits through bookings, reviews, and referrals, which translate to discounts on future bookings. If there is activity once every 12 months, the credits never expire.
• Klook provides 24/7 live chat support, detailed cancellation policies that vary by activity, and diverse payment options that ensure secure transactions. It also supports 41 different currencies.

Want to experience an adventure with Klook? Click here for more details!

Exploring What Is Klook: Your Ultimate Guide to Hassle-Free Travel Bookings.

Understanding Klook: A Comprehensive Overview

Klook is your passport to effortless travel bookings. Operating in over 350 destinations worldwide, Klook is an online booking platform that connects travellers with local operators, offering a wide range of travel experiences and attractions. Klook is acknowledged as a legitimate company that provides its customers with the advertised products and services. Here are some reasons why Klook is considered trustworthy:

• Over 5 million verified user-generated reviews that vouch for its Klook trustworthy reputation.
• A wide range of travel experiences and attractions are available
• Operating in over 350 destinations worldwide

Whether it’s exploring attractions, tours, rail passes, dining options, accommodations, or essentials like WiFi devices and SIM cards, Klook has got you covered. You can conveniently access Klook through various avenues, including:

‘Klook’ originates from ‘Keep Looking’, a nod to the continuous search for new and exciting travel experiences.

Illustration of a user-friendly interface available in multiple languages and currencies on Klook.

Advantages of Using Klook for Your Travels

One might wonder, “What’s the catch?” There is no catch, just a basket full of benefits! With Klook, you can enjoy affordability, a wide range of services, and a user-friendly interface in multiple languages and currencies.

Let’s delve into these advantages a bit more, shall we?

Saving Money with Klook

Travelling can often take a toll on your wallet, but not with Klook! Here’s why:

• Klook offers up to 60% off retail prices
• Klook guarantees the best price alongside bundled deals for additional savings when multiple activities are booked together.
• Klook’s exclusive pricing arrangements with local operators, seasonal sales, and holiday promotions can benefit you.
• Klook offers lower prices than direct bookings or bookings through other platforms.

With Klook, you can enjoy your travels without breaking the bank.

Booking in advance through Klook can result in discounts and offers like 50% off Universal Studios Japan theme park ticket bundles and exclusive app discounts for specific activities and first-time users. So, why wait until you can save money and explore more?

Variety of Travel Services

Variety is the spice of travel, and Klook does not disappoint! Klook offers a broad spectrum of travel services, enabling travellers to book activities in over a thousand destinations worldwide. Whether you’re looking for attractions and shows, tours and sightseeing, or local transfers and WiFi, Klook has it all. You can use Klook to book diverse travel services, including the New York Explorer Pass, Paris Museum Pass, Universal Studios Singapore tickets, and airport transfers.

With partnerships with over 10,000 providers, you have access to premier attractions like Disneyland Paris and Legoland California. Klook also offers unique local experiences and workshops, providing insights into cultural activities that are not easily accessible elsewhere.

User-Friendly Interface

Klook is not just about great deals and variety; it’s also about a seamless user experience. Customers describe the Klook platform as easy and convenient, with a user-friendly interface. The Klook website and app offer a quick and easy checkout, facilitating swift bookings with extra verification for added trustworthiness.

The Klook app provides the following:

• Detailed information, pictures, videos, availability, and real traveller reviews for activities
• Mobile-exclusive deals
• Mobile e-vouchers that can be saved and accessed directly on the app, adding convenience and allowing users to retrieve their bookings without internet connectivity.

Find adventures in Koh Samui and save significant dollars.

Navigating the Klook Booking Process

Now, let’s get hands-on and understand the Klook booking process. It’s a straightforward process that involves:

• Creating an account
• Searching for activities
• Applying promo codes
• Choosing from various payment options

And guess what? We will walk you through each of these steps!

Searching for Activities

Ready to start your adventure with Klook? You can use the search bar for specific activities or explore the numerous activities available at your desired destination. While searching, use filters to narrow down experiences by categories such as food tours or transportation services.

You can also check out the app’s top things to do and recommended experiences. Look for the’ Instant Confirmation’ indicator to receive your booking voucher within 5 minutes after payment. To stay updated with the latest travel deals, promotions, and discounts, consider subscribing to the Klook newsletter.

Let your adventure with Klook begin!

Applying Promo Codes

Who doesn’t love a good discount? Klook offers various promo codes that you can apply during the checkout process. Remember, each booking allows the usage of only one promo code, which can be selected from your Klook wallet or entered manually; some promo codes might also have a minimum spend requirement.

Before proceeding to payment, it’s essential to:

• Check the promo code’s validity
• Ensure the correct discount has been applied
• Double-check the cart before completing checkout to ensure all details are correct and that any promo codes or Klook credits are applied at this stage.

Payment Options and Security

Once your cart is ready, it’s time to make the payment. Klook supports a wide range of payment options, including:

• Major credit and debit cards like Visa, MasterCard, JCB, American Express, and Union Pay
• E-wallets and mobile payment services like Apple Pay, Google Pay
• Multiple other region-specific options, such as Line Pay, JKOPAY, GrabPay, and Alipay

Your transactions are secure with Klook, thanks to encryption technology. And the best part? There are no service fees charged for any transactions made on Klook, and the platform supports bookings in 41 different currencies to cater to global users.

Find the best family adventures with Klook Tour Agency!

Maximizing Klook Credits and Rewards

As you navigate through Klook, you will find more Klook rewards waiting for you. Klook users can earn and redeem credits for discounts on future bookings through bookings, reviews, and referrals.

Are you excited to know more about this? Let’s dive in!

Earning Klook Credits

Every activity you book and complete on Klook translates into Klook credits. After experiencing an activity, you can earn additional Klook credits by leaving a review, with bonus credits available for those including photos in their review. Through the Klook referral program, you receive credits each time you successfully refer a friend.

Accumulated Klook credits can be redeemed for discounts on future bookings. The conversion rate is 10 Klook credits to 1 Hong Kong Dollar, subject to the prevailing exchange rate. What an excellent way to earn while you travel!

Redeeming Klook Credits

Now that you’ve earned Klook credits, it’s time to redeem them! Klook credits never expire as long as a purchase is made at least once every 12 months. You can use at least 10 Klook credits for discounts by selecting the ‘Klook Credits’ checkbox under the ‘Discounts’ section during the booking checkout process.

Klook credits can offset the cost of most bookings on the platform, except for Klook Passes, which cannot be purchased with credits. So, are you ready to start earning and redeeming Klook credits?

Kayaking the Nam Song River, Vang Vieng is an adventure you can find through Klook.

Managing Your Klook Vouchers and Tickets

Once you’ve made your bookings, you may wonder how to manage your Klook vouchers and tickets. We’ve got you covered! You can access your Klook vouchers and tickets via email, the Klook app, or by logging into your Klook account on the website.

Accessing Your Vouchers

After completing a booking, you will receive an email with your order summary, followed by a confirmation email containing the Klook voucher(s). The voucher comes with instructions on how to use it, which can be found in the confirmation email and under the ‘How To Redeem’ section of the activity page.

You can also access your vouchers by managing your bookings on the Klook website or app or the mobile app under ‘Mine’ > ‘Vouchers’.

Redeeming Your Tickets

Now that you have your vouchers, it’s time to redeem your train tickets. Klook offers a mobile voucher redemption process, which includes steps for exchanging a mobile voucher for physical tickets if necessary. Specific activities, like the Taoyuan Airport MRT, have detailed instructions for voucher redemption, such as redeeming the mobile voucher at airport service counters.

To ensure successful service or product redemption, follow the instructions in the confirmation email or under the ‘How To Redeem’ section on the activity’s Klook page.

Get your front-row ticket to the Blue Lagoon at Klook.

Real-Life Experiences with Klook

Nothing speaks louder than real-life experiences! We’ve compiled experiences from travellers who have used Klook for bookings and shared their tales.

Positive Experiences

Many travellers have had positive experiences with Klook, highlighting its:

• Booking convenience
• Variety of services, including taxi service
• Securing transportation like roundtrip tickets on the Taoyuan Airport MRT and airport transfer options
• Booking guided tours in Taiwan
• Variety of activities, including visiting main attractions and opting for convenient transportation options

Klook has made travel more accessible and enjoyable for many users.

Some customers have even attended events organized by Klook, like the Klook TravelFest in Kuala Lumpur, which included engaging presentations and booking discounts. Whether it’s a first-time skiing experience made enjoyable thanks to Klook’s offerings or a memorable day tour in Thailand, Klook has been a reliable companion on these journeys.

Addressing Negative Reviews

Like any business, Klook also has its share of negative reviews. Some customers have faced discrepancies between activities described by Klook and the experience. There have been instances where transportation services did not arrive as booked, leaving customers stranded. Another issue has been miscommunication between Klook and activity providers, leading to confusion at the venue.

Klook has also made last-minute cancellations due to overbooked activities, disrupting travellers’ itineraries. Despite these setbacks, Klook takes each negative review as an opportunity for improvement and strives to rectify users’ issues.

Enjoy a Gardens by the Bay Spectacular with Klook.

Klook’s Customer Support and Cancellation Policies

Customer support is a cornerstone of any successful business, and Klook is no exception. With a dedicated customer support team and clear cancellation policies, Klook ensures a smooth user experience.

Contacting Klook Customer Service

Whether you have a query or need assistance with your bookings, Klook’s customer support is just a click away. You can contact their team through 24/7 live chat or email or using Hong Kong and Singapore’s dedicated customer service number. Klook requests that customers provide their full name, Booking Reference ID, activity name, and any relevant supporting documents for assistance, especially with cancellations.

You can rest assured that Klook’s Experience Specialists are committed to providing prompt and helpful assistance.

Understanding Cancellation Policies

Cancellation policies can sometimes be a headache, but not with Klook! Each Klook activity features a unique cancellation policy that is accessible in the activity details. To request a refund or make changes to a booking, you can utilize the ‘Bookings’ tab in the Klook app, staying in line with the relevant cancellation policy provided for the specific activity.

While some activities offer free cancellations within a specific timeframe, others may have strict no-cancellation policies. Understanding these policies before making a booking is essential to avoid disappointment.

Tips for a Successful Klook Experience

To wrap up, here are some tips for a successful Klook experience:

• Make use of the referral program to earn promo codes.
• Explore the Klook blog for travel tips.
• Use the guides section for suggested activities with associated savings when booked.
• Take advantage of Klook’s ‘No-show Protection’ option. This provides a safety net, allowing you to recover some of your money if you need to cancel a booking.

So, are you ready to embark on your next trip with Klook journey?

Universal World on Sentosa Island, Singapore.

Let me break it down: Klook isn’t just another travel site; it’s your genie for travel wishes! With its intuitive interface, Klook makes booking a breeze, whether you’re eyeing a thrilling theme park ride or a serene seaside getaway.

Imagine an array of travel options at your fingertips, with tempting discounts that make every deal sweeter. Klook is like that savvy friend who knows all the travel hacks, ensuring you get the most bang for your buck. And when it comes to support, Klook’s team is like a travel buddy who’s got your back, ready to help with any bumps on your journey.

From the moment you start browsing to the instant you step out on your adventure, Klook provides all the insights and reviews you need to make choices that resonate with your wanderlust spirit.

So, what’s holding you back? Dive into Klook’s ocean of opportunities and confidently book your next escapade!

Related Article!

• Exploring Tours & Activities: What Is GetYourGuide and How It Enhances Your Travel?
• My Kualalumpur Pass Offering 40% Discount on Attraction Tickets.
• Penang tour package – Uncover Hidden Gems on the Beautiful Penang Island.

All smiles at the Pinnacles Desert, a famous tour from Perth in WA through Klook.

Frequently Asked Questions

Is klook a trusted website.

Yes, Klook is a trusted website with secure payment transactions.

What are the disadvantages of Klook?

Some of Klook’s disadvantages include lousy customer service, difficulty contacting them by phone, and instances of being charged without receiving the service. In addition, users believe Klook needs to improve its payment and refund processes, and most would not use Klook for similar services in the future.

What kind of website is Klook?

Klook is a website where you can find and book tours, activities, accommodation, dining, and services like airport transfers and products like SIM cards. It’s an all-in-one platform for travel planning.

Is Klook a travel agent?

Yes, Klook is an online travel agent that offers a variety of travel activities and services worldwide. It serves the Free Independent Travel (FIT) market.

How can I save money with Klook?

You can save money with Klook by taking up to 60% off retail prices, bundled deals, and promo codes and earning Klook credits through bookings, reviews, and referrals. Happy savings!

Explore Melbourne City with Klook and famous city tours.

Submit a Comment Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed .

Get Your Free E-Book Today!

Stay in the loop with our monthly newsletter! Get expert travel tips and destination advice, and snag a free E-Book!

You have Successfully Subscribed!

We noticed you're visiting from United States (US). We've updated our prices to United States (US) dollar for your shopping convenience. Use Australian dollar instead. Dismiss

Klook Raises $200 Million in Bid to Become a Superapp for Experiences

Sean O'Neill, Skift

January 25th, 2021 at 9:00 PM EST

Klook is winning investor confidence during the pandemic. The online agency is tapping into domestic leisure spending in several Asian markets while aspiring to copy some moves from Chinese superapp Meituan by providing more business-to-business services, too.

Klook , an online travel agency focused on experiences and attractions, has raised $200 million in funding.

Aspex Management led the round, with existing investors, such as Sequoia Capital China, Softbank Vision Fund 1, Matrix Partners China, and Boyu Capital, also taking part. The Hong Kong-based startup has now raised more than $720 million since its founding in 2014. A spokesperson didn’t disclose the valuation this round placed on the company.

Klook has been surviving thanks to domestic leisure spending and domestic tourism in select markets.

“In many months in the second half of last year, in China, Taiwan, Singapore, and Hong Kong, we have seen domestic rebounds of anywhere between 70 percent to 80 percent of pre-Covid levels,” said Eric Gnock Fah, chief operating officer and co-founder.

Yet the true growth engine of international tourism has been all but shut down. The disruption affected Klook in several ways. Some of the extras it had been selling, such as SIM cards and Wi-Fi access for international travelers, have stopped. Many of its partnerships with airlines to reach customers have dried up, too.

The pandemic has brought to a halt the once soaring growth in the tours and activities sector. Yet once the pandemic fades, the companies face many opportunities to shift offline bookings to online channels. When Airbnb went public late last year, it estimated the total “addressable market” for experiences in the markets it serves today was $239 billion. Yet visitors made only 17 percent of bookings online in 2019, either through the sites of online travel agencies or by booking directly, according to Arival .

Many people want to tackle a trend driven by demographic shifts. A survey by data intelligence company Morning Consult showed that more than half of consumers in several major countries worldwide would prefer to buy experiences rather than physical goods.

In the meantime, though, all of Klook’s rivals, including Airbnb Experiences , Expedia , GetYourGuide , KKday , Musement (owned by TUI), Tiqets (backed by Airbnb), Tourscanner (a metasearch site based in Hamburg), Trip.com , Viator (and its parent company TripAdvisor), and Buddyz , saw their rapid growth rates falter.

Klook said a majority of its bookings continue to come through its mobile app.

“We continue to see the Klook app as becoming someday a superapp for experiences,” Gnock Fah said. Yet when it comes to other acquisitions of customers, Klook has had to adjust tactics. The airline partnerships it used to have aren’t delivering. It has instead leaned into partnerships with providers of digital wallets and e-commerce platforms.

Klook’s campaigns with destination marketing organizations have also helped. For instance, Klook recently launched a $1.5 million ($2 million Singaporean) partnership with Singapore Tourism Board, where it touts promotions for products and experiences, helps develop marketing content, and uses digital marketing to boost domestic spending at hotels, attractions, tour operators, and dining establishments.

Using Tech to Appeal to Experiences Providers

The set of a Bollywood movie at Madame Tussauds Singapore. Travelers can buy tickets to this attraction and have their reservations instantly confirmed via Klook, an online travel agency that specializes in experiences. Source: Merlin Entertainments

“In Asia, we’ve been not only a B2C [consumer-facing] platform, but we’ve also been offering digital solutions to merchants to help them manage their online distribution generally,” Gnock Fah said. “We’re now expanding those tools.”

Klook isn’t the only player aiming to help experiences providers tap into online channels. Other players include Sherpa , an effort by travel technology player Amadeus , which aims to let operators connect with hotel guests at a destination while avoiding middlemen like online travel agencies.

Yet Klook believes it is providing a missing puzzle piece for online sales in Asia’s experiences sector. Many merchants already have their own site but perhaps lack a booking engine that syncs with their inventory’s live availability. Or they may have a social media presence with a wide following but not a way to let consumers quickly click to buy and receive a ticket with a barcode or QR-code. Klook is now striving to plug that gap.

In other words, some merchants are quite savvy on social media, but can’t capture bookings yet. This is partly a problem with platforms like TikTok and Instagram not offering enough monetization tools. Klook aims to have ways to help merchants monetize their social audiences.

During the last few months, Klook expanded its solutions to enable merchants to set up a white-label digital storefront similar to e-commerce services like Shopify . (Here’s a Shopify explainer .) Klook is offering this toolkit at “no upfront cost” to merchants.

The experiences sector globally has been behind retail and other parts of travel when it comes to digital distribution tools for smaller players. Some analysts say that many smaller experience operators in the Asia Pacific region are more behind on this score than in North America and Europe. This is in sharp contrast to mobile adoption, where consumers in Asia Pacific lead the world.

“We’re also developing a more advanced solution,” Gnock Fah said. “We’ll provide the offline POS [point-of-sale, or cash register, tech] hardware and ticketing hardware to large and mid-size attractions. That will come with an additional charge.”

The fresh funding will help with this effort. Acquiring merchants to the marketplace is a bit more costly than consumer acquisition right now, the company said. It has a team of about 200 salespeople trying to sign up merchants worldwide. The company has also experimented with social media platforms like LinkedIn and other forms of business-to-business marketing.

“I really hope that this [fundraising] brings some hope to the industry,” Gnock Fah said. “We think merchants need new tools and solutions for them to cope with this new normal, and we would plan to invest the investors’ money in building those tools and solutions for the sector’s long-term growth. We’re offering them at no upfront costs, et cetera. So that’s almost like a give back to the community for the fact that we are blessed to have raised additional funding.”

Some parts of the technical puzzle may still need solving. If an experiences operator also accepts offline payment, how does that integrate into a Klook point-of-sale system? Klook has so far offered a redemption point-of-sale system for tickets already booked online, rather than a payment-accepting point-of-sale system.

Gnock Fah said his company is working on trying to find sophisticated solutions to that problem.

Meituan as a Model for Klook

So what’s Klook’s long-term business strategy?

“We’re still going to be a supermarket rather than a very niche place,” Gnock Fah said. “The way you should look at it is, to use an example from China, is Meituan.”

Meituan is a Chinese internet giant . While its core business is food delivery, it’s also all about providing local services as well as travel via O2O (online to offline) services .

“In markets like Taiwan, or Southeast Asia, or even Korea, e-commerce has been more about logistics and distribution, but not services,” Gnock Fah said. “The services category is what we’ve always been in. We’re going to become more and more similar to the Meituan model.”

This strategy means thinking beyond what are typically considered travel-related categories in the West.

“Even pre-Covid, 95 percent of the food and dining segment has been very local,” Gnock Fah said. “For beauty, in many destinations in Asia, it might be 40 percent travelers buying. So when that comes back, we want to enable sales of that.”

Like Meituan, Klook has an advantage in customer acquisition in the sense that Western platform players like Google and Apple that often act as gateways to the internet for consumers don’t yet have strong presences in much of Asia Pacific. It’s partly a language barrier issue and partly about how Asian internet users tend to consume information differently, often with a preference for social media-style communication.

The Daily Newsletter

Our daily coverage of the global travel industry. Written by editors and analysts from across Skift’s brands.

Have a confidential tip for Skift? Get in touch

Tags: activities , hong kong , investments , Klook , softbank , startups , tours , tours and activities

Photo credit: Sentosa is an island with resort and attractions in Singapore. Sentosa attractions can be booked via Klook, an online travel agency focused on experiences. Sentosa Development Corp.

Is Klook Legit? Reviews & Tips For Your Booking

• Booking Companies

As an avid traveler, I’m always on the lookout for the best deals on flights, hotels, and activities. One platform that I’ve come across is Klook, which offers a wide range of travel experiences at competitive prices. But with so many online travel agencies out there, it’s important to know if Klook is a legitimate platform that travelers can trust.

Klook is no doubt a popular travel booking platform that offers a wide range of activities, tours, and travel services.

But the question remains: is Klook legit?

In this comprehensive review, we’ll take a closer look at the platform to help you decide if it’s a trustworthy option for your travel needs.

What is Klook?

Klook is an online travel booking platform that was founded in 2014. The platform offers a variety of services, including tours, activities, transportation, and attraction tickets, in over 300 destinations around the world. The company is based in Hong Kong and has offices in 13 countries.

How Does Klook Work?

Klook works by partnering with local tour operators, activity providers, and transportation companies to offer a variety of services to travelers. Customers can browse the platform’s offerings, read reviews and ratings from other travelers, and book their chosen activity or service online. Once a booking is confirmed, customers will receive a voucher or e-ticket that they can present to the service provider.

With the rise of online travel booking platforms, it can be difficult to know which ones are legitimate and which ones are scams. Klook is a popular travel booking platform that offers a wide range of activities, tours, and travel services.

My Personal Experience with Klook

I’ve used Klook for several trips in Japan, including booking tickets for theme parks, transportation, and tours. My personal experience with the platform has been overwhelmingly positive. The booking process is straightforward, and the prices are often cheaper than booking directly through the attraction or transport provider.

I was able to save time and money by booking everything in advance, which made my trip more enjoyable. Additionally, the mobile app was very convenient to use and had all the information I needed in one place. Overall, I highly recommend using Klook for anyone planning a trip to Japan.

Another thing I appreciate about Klook is the transparent pricing. The platform clearly states what is included in the price and what isn’t, so there are no surprises when you arrive at the attraction or board your transport. Additionally, Klook offers a Best Price Guarantee, which ensures that you get the best price for your activity or experience.

Booking JR Rail Passes with Klook

One of the best ways to explore Japan is by train, and the JR Rail Pass is a popular option for travelers. I’ve booked the JR Rail Pass through Klook multiple times, and the process has been seamless.

The pass was delivered to my hotel or residence, and I was able to start using it right away. I appreciated the convenience and cost savings of having it shipped to me before traveling and the cost was cheaper than buying passes directly from the Japan Railways Group once arriving in Japan.

With Klook, you can easily purchase the JR Pass online and receive a voucher that can be exchanged for the actual pass upon arrival in Japan.

Note: If you are getting your pass shipped to you, make sure to order early to give yourself enough time to receive it.

Booking Hotels with Klook

In addition to booking experiences, Klook also offers hotel reservations. This looks to be a new addition to their lineup and I haven’t used Klook to book hotels as I usually go with booking.com which has now expanded its reach in Japan and more often than not offers the best price.

Is Klook a Travel Agency?

Klook is considered an online travel agency, which means that it offers a wide range of travel-related products and services. The platform partners with attractions, transportation providers, and hotels to offer travelers competitive prices and a one-stop shop for their travel needs. As a travel agency, Klook is regulated by the appropriate government agencies and must meet certain standards for consumer protection and safety.

Is Klook Legit?

Yes, Klook is a legitimate travel booking platform. The company has a strong reputation in the travel industry and has received positive reviews from customers around the world. In addition, Klook has partnered with reputable travel brands and operators to offer a wide range of services to travelers.

Is it Safe to Book on Klook?

Based on my personal experience, I believe that it is safe to book on Klook. The platform uses secure payment methods and partners with reputable travel providers. Klook also offers a 24/7 customer service hotline, which is helpful if you encounter any issues with your booking. Additionally, the platform has a robust review system, which allows travelers to leave feedback on their experiences. This transparency helps ensure that other travelers can make informed decisions about their bookings.

Using Klook in Japan

If you’re planning a trip to Japan, Klook can be a good site for booking activities, tours, and transportation. The platform offers what is probably the largest range of tickets. Some of the benefits of using Klook in Japan include:

• Easy-to-use platform with clear descriptions and pricing
• Most tickets have a lot of reviews that are often helpful to read
• Option to purchase JR Pass and other transportation passes
• Some really good Discounted prices on popular activities and attractions
• Customer support is highly rated.

When using Klook in Japan, be sure to check the terms and conditions for each activity or tour. Some options may have specific requirements, such as minimum age or height, or may be subject to cancellation due to weather or other factors.

It’s also important to double-check the dates, times, and meeting points for each booking to avoid any confusion or delays.

One time, I accidentally booked the wrong type of rail pass, but Klook’s customer service team was quick to respond and helped me resolve the issue in no time. They were professional and friendly, and I appreciated how efficient they were in addressing my concerns.

Pros of Using Klook

There are several benefits to using Klook for your travel needs:

• Wide range of services: Klook offers a wide variety of tours, activities, transportation, and attraction tickets in over 300 destinations around the world.
• Easy to use: The platform is user-friendly and easy to navigate, making it easy to book your travel services.
• Competitive pricing: Klook often offers discounted prices on tours and activities, making it a budget-friendly option for travelers.
• Convenience: By booking through Klook, travelers can save time and hassle by booking all their travel services in one place.

Cons of Using Klook

While Klook is a legitimate and convenient travel booking platform, there are some potential drawbacks to keep in mind:

• Not always the cheapest option: While Klook often offers competitive pricing, it’s not always the cheapest option for every service.
• Service limitations: Klook’s offerings are limited to the services that the platform has partnerships with, so travelers may not be able to find every service they need on the platform.
• Language barriers: Some of Klook’s partners may not speak English fluently, which could cause communication issues for non-native speakers.

Customer Reviews of Klook

Klook has received generally positive reviews from customers around the world. On Trustpilot, a popular review website, Klook has a rating of 4.5 out of 5 stars based on over 15,000 reviews. Customers praise Klook for its ease of use, competitive pricing, and wide range of offerings. However, some customers have noted issues with service providers not being aware of their Klook bookings, and others have reported difficulties with cancellations and refunds.

Where is Klook Based?

Klook is a Hong Kong-based travel platform that offers a wide range of services to travelers around the world. Since its founding in 2014, Klook has expanded its offerings to include attractions, tours, transportation, and hotel bookings in destinations across Asia, Europe, and North America.

While Klook is based in Hong Kong, the company has a global presence with offices in more than 10 countries and a team of over 2,000 employees. With its user-friendly platform and extensive selection of travel services, Klook has become a popular choice for travelers seeking convenient and affordable options for their trips.

Klook is often referred to as an online travel agency, but it is not technically a travel agency in the traditional sense. Instead, Klook is a travel booking platform that connects travelers with a wide range of travel products and services, including attraction tickets, tours, activities, transportation, and more.

Klook partners with various travel operators and service providers to offer its users a comprehensive range of travel products, but it does not typically offer bespoke travel planning or other services that are often associated with traditional travel agencies.

That said, Klook does offer helpful features like user reviews, detailed descriptions, and customer support, which can be invaluable when planning and booking a trip.

After using Klook for multiple trips in Japan, I can confidently say that it is a legitimate platform that travelers can trust. The prices are competitive, the booking process is straightforward, and the platform offers a wide range of experiences and services.

The booking process was simple and straightforward, with instant confirmation and e-tickets delivered straight to my email. The prices were even sometimes more affordable than booking directly through the activity provider or on-site (I’m looking at you Sanpuroland!).

During my travels to Japan, I found Klook to be an excellent resource for booking activities and experiences such as a traditional tea ceremony in Kyoto to a day trip from Tokyo to Mount Fuji and each experience has been smooth and hassle-free. The process of booking is straightforward and easy to navigate, and I have always received my e-voucher within a few hours of making the purchase.

Trending now

• Phuket Tourism
• Phuket Hotels
• Phuket Bed and Breakfast
• Phuket Vacation Rentals
• Flights to Phuket
• Phuket Restaurants
• Things to Do in Phuket
• Phuket Travel Forum
• Phuket Photos
• All Phuket Hotels
• Phuket Hotel Deals
• Last Minute Hotels in Phuket
• Things to Do
• Restaurants
• Vacation Rentals
• Travel Stories
• Rental Cars
• Add a Place
• Travel Forum
• Travelers' Choice
• Help Center

Should I book activities using Klook or local travel agent - Phuket Forum

• Asia    
• Thailand    
• Phuket    

Should I book activities using Klook or local travel agent

• United States Forums
• Europe Forums
• Canada Forums
• Asia Forums
• Central America Forums
• Africa Forums
• Caribbean Forums
• Mexico Forums
• South Pacific Forums
• South America Forums
• Middle East Forums
• Honeymoons and Romance
• Business Travel
• Train Travel
• Traveling With Disabilities
• Tripadvisor Support
• Solo Travel
• Bargain Travel
• Timeshares / Vacation Rentals
• Thailand forums
• Phuket forum

35 replies to this topic

I booked all activities via local travel agent. Klook was coming far pricey then agent.

Can you please tell the details of travel agent

Same here would love to get recommendations of local travel agent so can call and book when I reach.

To use local travel agents for tours you simply check out the nearest place to your hotel. (Some hotels may have connections with travel agencies or can recommend a place.) Look over the list of tours, sign up and pay. They pick you up the next morning from your hotel and return you there when complete.

If your trip is very short your options are more limited.

Check out the Top Questions section that appears on the right hand side when using a laptop. One selection is tour guides. If still in business or not - don't know!

Thank you sir,

I am planning my trip for 9 days. Don’t know if my trip is short or medium. But still I would like to know the contact details of local tour operators. The one which are with hotels, they are mostly pricey.

Rahul A (15)

With 9 days in Phuket you should have no problem checking out a few travel agencies not far from your hotel. Choose tour one day, get picked up following morning.

As others have mentioned, use a local operator instead. I would definitely stay clear of Klook and Viator.

Thank you Infidelal (16),

Can local tour operators be trusted, since payment will be made in advance.

Your hotel may have some recommendations. Do your tours at the beginning of your trip so if you have a "problem" you have time to fix it. 5 5 5

The third option is to book directly with the company that runs the tour. Start by googling the tour you want, see what companies come up (skipping the likes of Klook and Viator), check the reviews and contact the tour operator to make a booking.

Big travel agencies are just parasites, sucking 25% of your money away from the tour and into their own pockets.

Of course I have a bias, so take that into account as well.

Whatever you choose, have fun.

• Monsoon in Phuket 9:07 am
• Planning to visit Phuket 8:56 am
• Kata Noi for a first-timer in August? Thoughts? yesterday
• Updated bus and ferry from Phuket to Krabi yesterday
• Hotel Advice Apr 15, 2024
• Weather in June 2024 ? Apr 15, 2024
• The slate Vs Katathani Phuket resort Apr 15, 2024
• Jelly fish in may Apr 15, 2024
• Is The Patong Beach Hotel closed…? Apr 15, 2024
• Phuket advise for 2 days Apr 14, 2024
• Fast track immigration Apr 14, 2024
• Looking for region and Property help for a Family Apr 13, 2024
• Las trip to Patong Apr 13, 2024
• Patong to Thalang (Laguna Beach) Apr 12, 2024
• Booked with Agoda before? 458 replies
• Best area to stay 5 replies
• Taxi from airport to Patong....How much?? 10 replies
• Cost of eating out 10 replies
• Train from Phuket to Bangkok 5 replies
• How to get from Airport to Ratsada Pier (near Phuket Town) 6 replies
• Baggage allowance on Air Asia ? 6 replies
• Phuket or Bali? 33 replies
• Where to stay Phuket vs Koh Samui 7 replies
• Phuket-Penang by bus 14 replies

Phuket Hotels and Places to Stay

• FAQ IMPORTANT - Is it safe to swim in Phuket?
• FAQ What is Low/Monsoon Season Like In Phuket
• FAQ Jet Ski Hire ADVICE
• FAQ Photos with Gibbons & other animals!
• FAQ AIRPORT Transfers
• FAQ Villa Rental SCAM
• FAQ VISA Information
• FAQ BEACHES & Areas
• FAQ General ADVICE
• FAQ What To SEE & Do
• FAQ Phuket MAPS
• FAQ Book TOUR now or there
• FAQ Web cams in Phuket?
• FAQ Where is Jindas
• FAQ Tips to stay out of trouble
• FAQ What can I buy
• FAQ Phuket vs PENANG
• FAQ ICE Helpful Info & Phone Numbers
• FAQ How do I get from Phuket to Bangkok or vice-versa by BUS?
• FAQ Cheat Sheet - important information first time visitors to Phuket need to know?
• FAQ Where do you get best exchange rates at Phuket Airport?
• FAQ Where can you volunteer for free?
• FAQ What is the Difference between big boat and speed boat tours?