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Travel managers weigh in on Business Travel’s Outlook for 2023

New report from GBTA and Spotnana reveals travel manager sentiment on post-pandemic recovery, changing priorities, economic risks, and balancing cost savings and the traveler experience.

ALEXANDRIA, VA and NEW YORK CITY – A majority of U.S. corporate travel buyers expect their company’s business travel to ramp up and return to pre-pandemic levels by the end of 2023. Despite concerns about inflation and rising prices, only one in five travel managers say their companies have begun to limit business travel. Since the onset of the pandemic, however, demands on travel managers’ time and priorities have grown, including addressing traveler needs, conducting data analysis, and the increasing challenge to balance cost savings with the business traveler experience.

This is according to a new report – “ How Travel Managers Will Succeed in 2023 ” – from the Global Business Travel Association (GBTA), and Spotnana , the modern infrastructure for the travel industry. The report is based on survey responses from 151 U.S.-based corporate travel buyers and addresses key questions, including when travel managers expect business travel to return to pre-pandemic levels, current and new priorities in their roles, and the travel program metrics they are now tracking.

“We wanted to look to those on the front lines who have been navigating all the changes happening in business travel for their expert insights and outlook on what might lie ahead. Tapping into the experiences and perspectives of travel managers provides valuable knowledge that can empower all stakeholders to optimize their business travel programs,” said Johnny Thorsen , VP Partnerships, Spotnana.

“This latest research not only provides travel managers with beneficial benchmarking data and a glimpse into the priorities of their peers, but also crucial insights for suppliers and other industry stakeholders to make informed decisions and stay ahead as they plan for the future of business travel, ” said Suzanne Neufang , CEO, GBTA.

Here are some key highlights from the report:

• Recover continues on track . Travel managers largely expect most types of business travel will reach pre-pandemic levels by the end of 2023, including domestic business travel (74%), external meetings (77%), conference/group travel (76%) and internal meetings (69%).One in 10 travel managers, however, say they do not expect business travel volumes to return until 2025 or later, citing inflation and rising prices as the top concerns, followed by travel disruptions and a potential recession. Few feel business travel will never return to pre-pandemic levels, underscoring its importance for companies regardless of travel type.
• Business travel goes on as planned . Most companies (64%) say they are unlikely to limit business travel, although many are taking a wait-and-see approach and not seriously considering limiting business travel (36%). Only one in five travel managers say their company (19%) is already implementing a plan to limit business travel.
• Balancing  cost and traveler priorities . Both travel managers (54%) and senior leadership (65%) are prioritizing cost savings, but travel managers rank traveler experience higher (51%) than executives (42%), making it more challenging to obtain buy-in to focus beyond costs. The study highlights the increased importance of addressing travel experience metrics, especially as business traveler preferences continue to evolve.
• A day in the life of a travel manager now . When asked which tasks they dedicate more time to now compared to before the pandemic, travel managers most frequently cite traveler communications / answering questions (72%) and overseeing their travel management company (TMC) relationship (59%). They also spend more time on data analysis (52%) and risk management / traveler tracking (42%). Few report they spend less time on key travel program components, demonstrating the growing complexity of managed travel programs.
• Benefits from collaboration and metrics . Travel managers must collaborate with a number of stakeholders, the most commonly cited being finance / accounting (69%), senior leadership/C-suite (49%), and risk management/ security (44%). Only three in five (59%), however, regularly share travel-related performance metrics with senior leadership, revealing an opportunity for more regular reporting to demonstrate the value of a managed travel program and travel managers. Three in five travel managers (62%) say cost-focused metrics are the most important measures they will use to evaluate their program’s success in 2023. A notable number (32%) say travel experience-focused metrics will be the single most important measure they will use to gauge success, however.
• Opportunities for partners . Asked about their top TMC pain points, travel managers most commonly said agents / assistance (48%), data analysis / reporting / dashboarding (37%), and the ability of their TMC to deliver a “customized” travel program (33%). Concerning their primary OBT, travel managers identify end-user/traveler experience (49%), the ability to manage changes or cancellations (47%), and innovation (41%) as key pain points.

Data collection for the online survey of U.S.-based travel managers took place from December 12, 2022, to January 3, 2023, with 151 qualifying responses received.

Tatiana Rokou

Tatiana is the news coordinator for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). Her role includes monitoring the hundreds of news sources of TravelDailyNews Media Network and skimming the most important according to our strategy.

She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.

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Travel Managers Weigh in on Business Travel’s Outlook for 2023

A majority of u.s. corporate travel buyers expect their company’s business travel to ramp up and return to pre-pandemic levels by the end of 2023. despite concerns about inflation and rising prices, only one in five travel managers say their companies have begun to limit business travel. since the onset of the pandemic, however, demands on travel managers’ time and priorities have grown, including addressing traveler needs, conducting data analysis, and the increasing challenge to balance cost savings with the business traveler experience..

This is according to a new report – “How Travel Managers Will Succeed in 2023” – from the Global Business Travel Association (GBTA) and Spotnana, which provides modern infrastructure for the travel industry. The report is based on survey responses from 151 U.S.-based corporate travel buyers and addresses key questions, including when travel managers expect business travel to return to pre-pandemic levels, current and new priorities in their roles, and the travel program metrics they are now tracking.

“We wanted to look to those on the front lines who have been navigating all the changes happening in business travel for their expert insights and outlook on what might lie ahead,” said Johnny Thorsen, VP Partnerships, Spotnana. “Tapping into the experiences and perspectives of travel managers provides valuable knowledge that can empower all stakeholders to optimize their business travel programs.”

Here are some key highlights from the report:

Recovery Continues on Track

Travel managers largely expect most types of business travel will reach pre-pandemic levels by the end of 2023, including domestic business travel (74%), external meetings ( 77% ), conference/group travel ( 76% ) and internal meetings ( 69% ).

One in 10 travel managers , however, say they do not expect business travel volumes to return until 2025 or later, citing inflation and rising prices as the top concerns, followed by travel disruptions and a potential recession. Few think business travel will never return to pre-pandemic levels, underscoring its importance for companies regardless of travel type.

Business Travel Goes on as Planned

Most companies (64%) say they are unlikely to limit business travel, although many are taking a wait-and-see approach and not seriously considering limiting business travel ( 36% ). Only one in five travel managers say their company ( 19% ) is already implementing a plan to limit business travel.

Balancing Cost and Traveler Priorities

Both travel managers ( 54% ) and senior leadership ( 65% ) are prioritizing cost savings, but travel managers rank traveler experience higher ( 51% ) than executives ( 42% ), making it more challenging to obtain buy-in to focus beyond costs. The study highlights the increased importance of addressing travel experience metrics, especially as business traveler preferences continue to evolve.

A Day in the Life of a Travel Manager Now

When asked which tasks they dedicate more time to now compared to before the pandemic, travel managers most frequently cite traveler communications / answering questions ( 72% ) and overseeing their travel management company (TMC) relationship ( 59% ). They also spend more time on data analysis ( 52% ) and risk management / traveler tracking ( 42% ). Few report they spend less time on key travel program components, demonstrating the growing complexity of managed travel programs.

Benefits from Collaboration and Metrics

Travel managers must collaborate with several stakeholders, the most cited being finance / accounting ( 69% ), senior leadership/C-suite ( 49% ), and risk management/ security ( 44% ). Only three in five (59%) , however, regularly share travel-related performance metrics with senior leadership, revealing an opportunity for more regular reporting to demonstrate the value of a managed travel program and travel managers.

Three in five travel managers ( 62% ) say cost-focused metrics are the most important measures they will use to evaluate their program’s success in 2023. However, a notable number ( 32% ) say travel experience-focused metrics will be the single most important measure they will use to gauge success.

Opportunities for Partners

Asked about their top TMC pain points, travel managers most commonly said agents / assistance ( 48% ), data analysis / reporting / dashboarding ( 37% ), and the ability of their TMC to deliver a “customized” travel program ( 33% ). Concerning their primary OBT, travel managers identify end-user/traveler experience ( 49% ), the ability to manage changes or cancellations ( 47% ), and innovation ( 41% ) as key pain points.

GBTA members can download the complete research report from the GBTA Hub . The report can also be downloaded on the Spotnana website .

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A Travel Manager’s Guide to Arranging Travel for Executives

In today’s global business landscape, the need for professionally-coordinated corporate travel is a crucial part of many organizations. More specifically, arranging travel for executives is a specialized field that cannot be underestimated. Since senior management is responsible for making high-stakes decisions that drive companies forward, executives require seamless arrangement and a flawless travel experience that optimizes their precious time, thus allowing them to focus on the crux of work. This is where an experienced travel manager and a reliable partner like Teplis Travel comes in.

Teplis Travel understands that an executive’s time is invaluable and travel plans should be nothing less than perfect. Therefore, we strive to offer VIP travel arrangements tailored to respect executive corporate policy and individual preferences.

But you might ask, what specifically does the role of a travel manager entail? And how does arranging for executive travel differ from regular employee travel?

In essence, a travel manager or an executive administrative assistant not only handles the logistics of travel arrangements but also, significantly, aligns it with corporate travel mandates. From coordinating with their corporate travel agency , managing complex calendars, and handling travel expenses to keeping tabs on the itinerary, they act as captains steering the ship of executive travel. 

While the objectives of employee travel and executive travel may be similar, the complexities and standards of execution differ widely. Much like how the roles within a company vary, the travel needs between different levels of the organizational hierarchy are massively distinct. An executive’s travel usually involves strategic planning around high-level meetings, and confidential information, and often caters to stringent preferences – the mission is much more than just booking a flight and hotel. 

With that said, the cornerstone of effective executive travel management lies in an understanding of tools and techniques to create an efficient travel strategy. The subsequent section will reveal the essential skills and tools that ensure seamless travel arrangements for executives.

Essential Skills and Tools For Effective Travel Arrangements

When it comes to arranging travel for executives, a strong set of skills and the right tools can make the process smooth and efficient. Let’s take a deeper dive into what these are.

A travel manager handling travel arrangements for an executive team must be armed with exceptional communication and organizational skills. These aren’t just buzzwords, but vital elements that ensure clear communication of travel plans, handling of administrative tasks, and management of unforeseen changes or last-minute requirements. 

Moreover, in our times, the executive assistant’s role is not confined to conventional duties. It has seeped into areas of project management and strategic planning of business trips. As such, skills in Microsoft Office can offer tremendous help in managing complex calendars and ensuring efficient time management. In particular, an aptitude for Excel can help keep all essential details in an organized format, fostering better tracking and management of travel plans.

In the fast-paced corporate world where last-minute changes are a norm, the ability to quickly adapt and re-strategize is paramount. This links back to the importance of having excellent project management skills which assist in foreseeing potential roadblocks and formulating Plan B’s—even C’s! 

Strategic Steps to Prepare for Executive Travel 

Armed with the right tools and equipped with essential skills, an executive assistant is well-positioned to tackle strategic planning for executive travel. However, the journey from planning to completing a successful business trip requires an established pattern of steps. So what are these steps?

An integral step in the preparation of executive travel is ensuring that you have all the relevant information on hand. Be thorough with the executive’s individual preferences, dietary restrictions, favorite hotels or airlines, and seating preferences on flights, among other details. These nuggets of information can make a world of difference in an executive’s travel experience. 

This brings us to the next crucial aspect – handling sensitive and confidential information. As an executive assistant catering to high-level executives, you are trusted with a great deal of sensitive information, including credit card details, passport copies, home addresses, and more. Maintaining utmost confidentiality and ensuring secure storage of this information is vital. 

Once armed with all relevant information, focus on creating a detailed travel plan. Use your knowledge of the executive’s time to your advantage. Consider flight times that do not hamper their work and recovery schedule. Minimize layovers, and if they’re unavoidable, ensure comfortable lounge access to make the waiting time productive. Plan detailed itineraries, including transport from and to the airport, meeting slots, downtime, and sleep time. Nothing should be left unplanned. 

A significant aspect to consider is that international travel, especially, can span multiple time zones. Scheduling meetings or flights without considering this factor can lead to mismanaged sleep schedules and jet lag, which can hamper the productivity of the executive team. Factor in the time zones when planning and allow enough time for the executive to acclimate to new timings.

And, of course, no plan is foolproof. So always have a backup! Whether it’s a backup flight in case of cancellations or delays, a different hotel, or alternative transportation, stay prepared for unpredicted changes. This will not only showcase your problem-solving skills but also tell your executives that they can rely on you, come rain or shine.

Having looked at the strategic steps to prepare for executive travel, we now delve into the specifics of arranging international travel for executives in the next section. Let’s continue our journey towards becoming a top-notch travel manager.

Arranging International Travel for Executives: What You Need to Know

International travel presents its own unique set of challenges and requirements, especially when arranging travel for executives. The most important aspect of organizing international travel is understanding the going to’s and coming from being involved in your executive’s complex business schedules at an international level.  Having a trusted corporate travel partner like Teplis Travel can make all the difference in the world when traveling internationally.  The expertise of Teplis Travel’s travel agents can help make booking the most complex international itinerary seem effortless and ensure your executive has a successful business trip. 

But, understanding travel expenses goes beyond just booking flights and hotels. It’s crucial to account for differing costs in a foreign country. Currency exchange rates, cost of local transport, meal expenses, and international mobile data are just a few of the myriad expenses that should be considered. An informed overview of these expenses ensures there are no unpleasant surprises and that the trip executed fits within your company’s budget.

Remember how we spoke about sensitive information in the previous section? This becomes all the more important when dealing with international travel. Ensure that your executive has a valid passport with at least six months’ validity before their planned return date. 

For high-level executives, acquiring a diplomatic passport can give them an added layer of convenience and security. These passports not only speed up the process in the foreign customs and immigration departments but also offer other perks like additional baggage allowances and access to diplomatic lounges.

Want an insider tip? When arranging travel outside of the United States, make use of trusted traveler programs like Global Entry and Registered Traveler. Enrolling your executive in these programs will expedite their passage through airport security and immigration, saving valuable time.

Health and safety considerations are particularly evident when traveling internationally. Always ensure that the executive has adequate travel insurance that covers medical evacuation, should it be necessary. Inform them about potential health risks in the destination country, and make sure they’re up-to-date on all required vaccinations. It might seem simple, but these small factors can significantly minimize any unexpected upheavals during the trip.

Having taken a close look at the specifics for arranging international executive travel, it’s time to conclude our guide and help consolidate your journey from an executive assistant to a strategic travel manager. Let’s move on to our final section.

Arranging travel for executives is an art form of its own. It involves digital proficiency, supreme organizational skills, a keen attention to detail, and the ability to anticipate and adapt to change. As a travel manager or executive assistant, your role significantly contributes to the success of your company’s operations. Done well, it not only ensures the smooth travel experience of your executives but can also potentially maximize the productive use of their time.

In this guide, we have delved into essential skills, strategic steps, considerations for international travel, and more. However, it is important to remember that each executive is unique and so are their travel requirements. Thus, always make room for flexibility and customization in your plans. 

As a final word, partnering with an expert travel management company like Teplis Travel can elevate your executive travel arrangements to a professional level. With an extensive repertoire of handling VIP travel arrangements and insider knowledge of corporate travel, we are well poised to assist in not just managing, but enhancing your executive’s travel experience.  While some travel agencies measure their agent knowledge in months, our agents have years and even decades of expertise booking complex and international travel.  

So, as you progress in this journey of arranging business travel for senior executives, remember that Teplis Travel is eager to help you sail smoothly. With the guidance from this post and our experience as your backing, you’re well on your way to becoming an indispensable part of your executive team.

This blog was reviewed for accuracy by

Ted Petty , CIO Teplis Travel

Ted is a seasoned expert in the corporate travel industry, currently serving as the Chief Information Officer (CIO) at Teplis Travel. With over two decades of experience, Ted has consistently demonstrated his prowess in optimizing travel solutions for businesses, leveraging innovative technologies to streamline operations and enhance the traveler experience. His dynamic leadership and commitment to staying at the forefront of industry trends make him an invaluable asset in the world of corporate and executive travel.

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Travel Agent Outlook: What you need to know

Travel agents and advisors have seen some of the most profound changes in modern business as online platforms and apps have changed how travelers book domestic and international travel. The numerous deal websites that help find cheap airfares and hotels have allowed consumers to find the cheap prices that used to be the domain of agents alone. In fact, the number of travel agents has dropped since the Expedias and Skyscanners of the world arose. In 2000 there were 124,030 freelance travel agents in the U.S., and by 2019 that number had dropped to 66,670 . One might argue that as these online booking websites became more popular, travel agents became less and less relevant. So, is there still a future for travel agents? What does the travel industry outlook look like? Here is what you need to know.

Unprecedented times

When the pandemic arose in 2020, it altered many aspects of the travel industry swiftly and thoroughly, including the role of travel agents and its future outlook. Sixty-two percent of U.S. travel agents were either laid off or furloughed in 2020. Despite this, an interesting trend developed when people started planning to travel again. Data shows that many of them turned to travel agents, or advisors , for guidance. In fact, a 2021 poll by the American Society of Travel Advisors found 76 percent of advisors saw an increase in customers compared to prior to the pandemic while 81 percent said they were hearing from consumers who had never used an advisor.

New regulations around health, safety and general travel became more complex in the post-covid world. Travelers wanted further support to navigate the changing landscape, whether that be cancellations, getting sick or entry and quarantine requirements for another country or even another state. The role of the travel agents and advisors became even more valuable and important to assist the traveler in making informed decisions now and in the future.

Group travel outlook

Group travel has traditionally been booked through travel agents. Travel agents have access to deals and bulk buying options that solo consumers don’t, especially when it comes to tours, high-end flights, and cruises. Coordinating bookings across multiple parties can also get confusing, and a travel agent can reserve rooms in the same hotels and seats on the same flights with multiple credit cards and names.

Group bookings are continuing to rise, with Amadeus data showing that group bookings are also starting to extend more confidently into 2023. Over four million group bookings are already made for H1 2023 and the future outlook for group travel is very promising.

Business travel outlook

Business travel can be complicated, especially when navigating unexpected changes to itineraries and sometimes-strict corporate travel policies. For corporate travelers, enlisting the help of an agent or a travel manager is often a necessity. And, with business travel segments showing steady recovery in Q4 (with 4.3 million group room nights already booked for H1 2023), the demand continues to grow. One reason for the growth in business travel since the pandemic is that many businesses transitioned to a hybrid working pattern. Instead of commuting into the office every day, some coworkers now see their teams at quarterly conferences, traveling sometimes longer distances at greater intervals.

Limitations of online booking

Increasing numbers of travelers have learned that searching the web can be a time-consuming and potentially frustrating process to find the best fares and hotels, while also coordinating the many details of a trip. For novice travelers or those not internet-savvy, the process of booking travel online can be overwhelming. For those with any hesitation about their ability to successfully book travel online, a good travel agent will be able to assemble a trip based on budget and interest areas, safety and health concerns.

Where to now? Travel agents outlook

The demand for the travel agency model still persists. In fact, the demand for well-informed travel agents is expected to continue to grow in the future. Expert agents with lengthy experience of operating in the field can provide unique value-adds to trips such as room upgrades, tour arrangements and meal customizations. They can also offer contingency support with airport immigrations, and help with challenges like missed connections, lost luggage, or Visa or passport related issues.

Though the landscape of travel agents in the future may look a little different than it did before 2020, the BLS has projected a 20% increase in demand for travel agents from 2021 to 2031, outstripping its 5% growth projection for all occupations. As people continue to travel as members of a global society, they will continue to rely on travel agents for support and guidance.

Sure Pay is an industry-leading  payment system for travel agents , corporate travel departments, travel management companies, and other travel distributors, helping hotel bookers in more than 160 countries recover hotel commission payments in a more cost-efficient and timely manner. Speak with an Onyx CenterSource representative today  to see if our Sure Pay solution could help you manage your reconciliation process more efficiently and effectively. Learn more about Sure Pay .

10 Must-Have Travel Manager Skills For Managed Business Travel

Home » B2B » 10 Must-Have Travel Manager Skills For Managed Business Travel

Several companies send employees on different assignments, like business development, project work, or customer service. There is a constant rise in the demand for business travel which asks for good travel manager skills as companies realize the potential of face-to-face interactions with clients. Business travel helps organizations explore networking opportunities by participating in trade fairs, conferences, and seminars. The travel manager’s role assumes greater significance with the growth in business travel.

Corporate business travel involves myriad factors, like travel booking, employee safety, travel policy compliance, and expense management. Corporate travel manager skills enable them to perform diverse roles to streamline business travel. They contribute to the organization’s business continuity while optimizing travel expenses.

Top 10 travel manager skills essential to succeed as a business travel manager

Improving the travel experience of employees and productivity of business trips are some travel manager skills to consider. Travel manager facilitates smooth business travel by managing diverse activities and processes. The following are the top business travel manager skills to be a successful business travel professional.

1. Managerial skills

It may sound like a no-brainer, but top travel manager skills include management skills to enhance the travel experience of employees. A travel manager is the most sought-after resource in times of emergency. They must have the sound ability in crisis management and people management. The travel manager’s role may cross over to the HR domain, requiring exceptional managerial skills.

2. Business travel industry knowledge

The constantly growing and evolving business travel sector is causing a significant shift in the preferences and behavior of modern business travelers. They are more tech-savvy and comfortable with new technologies, like using online travel booking platforms and finding the best travel options through online searches.

The travel manager should have a sound knowledge of the industry trends, like travel management platforms, to automate business travel. Aspiring travel managers must update their travel industry knowledge besides learning the new travel trends like bleisure, the duty of care , and sustainable travel.

3. Leadership and interpersonal skills

Leadership skills help you feel empathetic about employees to design policies that address travel safety and elevate their travel experience. Good leaders know how to handle stress and make the stakeholders feel comfortable throughout the travel. Travel managers must interact with many employees who are eager to resolve their travel-related issues. A travel manager should quickly understand the problem and provide a solution. Interpersonal skills help establish relationships with travel vendors and strike better deals.

4. Financial skills

Controlling travel costs within the limits of travel policy is a travel manager’s accountability. Financial knowledge is among the business travel manager skills. Travel managers should have in-depth knowledge about reimbursement limits for different expenses, like accommodation, food, and transportation, and should detect policy deviations.

5. Negotiation skills

Organizations expect travel managers to curtail business travel costs because it is the second-highest business cost after employee compensation. However, cutting down on the frequency of business travel is not a prudent way to minimize business travel costs.

Negotiation is the most suitable way to curtail costs without impacting the travel experience. Negotiating with vendors and brokers is among the most vital travel manager skills. Travel managers can leverage their negotiation skills to streamline travel policy implementation across employee levels.

6. GDS knowledge

The travel industry relies on the Global Distribution System as it simplifies corporate travel with a vast database of suppliers, including hotels, airlines, rentals, and travel booking. Exposure and working knowledge of the GDS platform are among the essential travel manager skills.

Suggested Read: What Is A GDS System And Why Is It Important

7. Analytical skills

Analytical skills help travel managers make prompt decisions by analyzing the situations. They can understand complex data sets to derive meaningful conclusions. It helps improve the travel experience by tweaking travel policies. The travel manager skills of data analytics help them prioritize tasks.

8. Communication skills

Most tasks of a corporate travel manager involve liaison with travel agents, travel suppliers, tour operators, employees, and other departments, like accounts. Travel manager skills include an excellent ability to communicate with diverse groups of people from different locations. Language skills are also helpful in establishing communication with employees and other stakeholders.

9. Budgeting skills

Budgeting is among essential business travel manager skills, as they should be experts in designing the travel budget. They should have the skills to monitor travel spending to ensure control over the budget. Basic finance and budgeting skills are crucial for a travel manager’s role.

10. Delegation skills

A travel manager should know how to delegate routine tasks like travel booking to employees. It will help them focus on curtailing travel costs by striking profitable deals on accommodation and transportation. Permitting employees to book their travel can cause travel policy deviations. Using an automated travel management solution like Paxes allows travelers to book transport and hotels within travel policy, reducing the burden on travel managers.

Technical skills essential for a travel manager

In addition to the above skills, the travel manager much be tech-savvy and have knowledge of the following technical skills:

Online Booking System: They must be proficient in using Online booking systems such as GDS(Global distribution system) or other travel agency platforms to streamline the booking process.

Travel Management Software: Choosing and using the appropriate Travel management software is a crucial task as it helps in itinerary creation and expense management.

Expense Management Tools: Travel managers need to know the efficient way to handle all the travel expenses while maintaining policy compliance.

Data Analysis and Reporting: Just recording the expenses is not enough. They need to suggest to the company the efficient way of improving business travels.

Certifications to enhance a travel manager’s skills

ASTA’s Travel agent certification: It is a 12-month certification course established by a well-known association in the travel industry. It focuses on cultivating certified professional agents that can assist travelers with their needs, It can range from $399-$729, depending on your membership.

Certified Travel Associate: This is a shorter certification that can help potential tour operators learn the art of the tourism industry. It takes 3-6 months to complete the certification and costs $450.

Certified Travel Industry Executive: CTIE required 5+ years of experience in the travel industry. It can take up to 18 months to complete the course and it costs $550.

Travel managers need to work with employees from diverse backgrounds besides maintaining smooth relations with account and HR departments. They should involve other departments and business travelers to create a bespoke travel policy for the organization. Travel manager skills are necessary to improve ROI through travel policy compliance.

The job involves strict control of the travel budget by ensuring travel policy compliance. They must establish good contacts with travel agents, travel suppliers, and other stakeholders to get the best travel deals and build extensive travel inventory. Travel managers should know how to automate travel management by deploying an online travel management solution like Paxes.

Travel Manager Skills FAQS

What are the main functions of a travel manager.

A travel manager designs, communicates, and implements a business travel policy and ensures its compliance by employees. They negotiate the best travel rates with travel suppliers to minimize travel expenses and adopt policies to improve the travel experience of employees by ensuring their safety and well-being.

Why is business travel essential?

Business travel enables organizations to explore new business opportunities and helps the company grow in new territories. It is necessary to develop long-term business relations. Company executives can attend trade seminars to improve their knowledge and networking.

How does a travel manager help an organization fulfill its duty of care obligations?

A travel manager develops a risk management process and supports employees on the road in emergencies.

What is the way to automate travel management?

A SaaS-based travel management solution is a vital requirement to automate business travel management. Employees can access the online platform through their smartphone for travel booking.

How does automation of travel management ensure travel policy compliance?

The online travel management platform enables seamless integration of travel policy. It limits employees

What role do adaptability and flexibility play in the day-to-day responsibilities of a travel manager?

Travel plans can change unexpectedly, especially in the corporate travel industry. The travel managers must be adaptable and flexible to quickly revise itineraries, rearrange travel accommodations and flights and ensure a smooth experience for the employees.

How important is organizational and time management skills for a travel manager?

Organizational skills help in efficient planning, coordination and collaboration, problem-solving, and adaptability in certain situations. Time management skills are essential for travel managers to meet deadlines and set realistic timeframes for each task to maximize productivity.

Pratyush is a traveling enthusiast who always looks for innovations in business travel management. He has 5 years of experience writing content on corporate travel management and working closely with expert business travel facilitators.

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Job outlook for travel managers in the United States

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What Does a Tour Manager Do?

Find out what a Tour Manager does, how to get this job, salary information, and what it takes to succeed as a Tour Manager.

The Tour Manager serves as the linchpin in ensuring the smooth operation of tours, from planning stages through to execution. This role encompasses a broad spectrum of responsibilities, including logistical coordination, financial management, and acting as a point of contact for both the touring party and external entities. By maintaining a clear line of communication and addressing any arising issues promptly, the Tour Manager ensures that each aspect of the tour aligns with the overarching goals and expectations. Their expertise not only in planning but also in problem-solving facilitates a seamless experience for all involved, making them an indispensable part of any touring team.

Tour Manager Job Duties

• Coordinate travel logistics, including booking flights, arranging ground transportation, and securing accommodations for all tour members.
• Develop and manage the tour budget, ensuring all expenses stay within the allocated funds and handling any financial discrepancies that arise.
• Liaise with venue managers to schedule performances, negotiate contracts, and ensure technical and rider requirements are met for each show.
• Oversee the daily schedule, making sure all tour members are informed of the itinerary, soundcheck times, performance times, and any media commitments.
• Handle any emergencies or unexpected issues that arise during the tour, such as medical emergencies, equipment failures, or travel disruptions.
• Facilitate communication between the tour crew, band members, and external parties such as promoters, sponsors, and media representatives.
• Ensure the well-being of the tour group by monitoring workloads, stress levels, and interpersonal dynamics to maintain a positive and productive environment.
• Collect and manage merchandise sales at shows, including inventory tracking, sales reconciliation, and financial reporting to stakeholders.

Tour Manager Salary & Outlook

Factors influencing a Tour Manager’s salary include the size and popularity of the touring act, the complexity and duration of tours, the manager’s experience and proven success in the role, and the specific demands of the tour, such as international travel or managing large crews. Negotiation skills also play a crucial role.

• Median Annual Salary: $49,350 ($23.73/hour)
• Top 10% Annual Salary: $94,500 ($45.43/hour)

The employment of tour managers is expected to grow faster than average over the next decade.

This growth is driven by increasing global travel demand, a rising interest in unique, personalized experiences, and the expansion of the entertainment industry, requiring skilled professionals to manage tours, ensure smooth operations, and enhance visitor satisfaction across diverse cultural and geographical landscapes.

Tour Manager Job Requirements

Education: A Tour Manager typically has a diverse educational background, with many having completed some college courses, often in fields like tourism, hospitality, or business management. High school diploma holders also enter this field, leveraging subjects like geography, history, and languages. Those with Bachelor’s or Associate’s degrees usually major in travel, tourism management, or related disciplines, focusing on courses that enhance their understanding of global cultures, customer service, and logistical planning.

Experience: Tour Managers often start with varied levels of experience, ranging from none to a solid foundation of several months. Key areas of expertise include customer service, event planning, and logistics management. On-the-job training is common, allowing newcomers to learn directly from seasoned professionals. Training programs may also be available, focusing on communication skills, safety protocols, and itinerary planning. A blend of hands-on experience and formal training prepares individuals for the multifaceted responsibilities of guiding tours and ensuring guest satisfaction.

Certifications & Licenses: Certifications and licenses are not typically required for Tour Managers. However, a valid driver’s license may be necessary if driving is part of the job duties. In some regions, a Tour Guide License is required to lead tours in certain historical or protected sites. First Aid and CPR certifications are beneficial for safety reasons.

Tour Manager Skills

Itinerary Planning: Tour managers meticulously map out each step of the journey, ensuring a balance between travel logistics and engaging experiences. They coordinate transportation, accommodations, activities, and dining, while remaining adaptable to unforeseen changes or opportunities that could enhance the tour’s value.

Budget Management: Allocating funds efficiently across various aspects of a tour, from transportation to emergency expenses, is crucial for a smooth and cost-effective operation. This skill involves detailed planning and constant monitoring to adapt to unexpected changes without compromising the tour experience.

Contract Negotiation: Securing favorable terms with vendors, venues, and artists through effective negotiation ensures financial efficiency and smooth event execution. A keen eye for detail and the ability to anticipate potential challenges are essential for managing risks and maximizing opportunities.

Crisis Management: Handling unexpected events, such as sudden weather changes or health emergencies, with quick thinking and effective communication ensures minimal disruption to the itinerary. Making informed decisions under pressure is critical for protecting the travelers’ experience and the tour company’s reputation.

Artist Liaison: Smooth communication and coordination between artists and venue staff are achieved through diplomacy and problem-solving. Planning and executing all logistical aspects of the artist’s needs, from accommodation to technical requirements, are vital for a seamless performance experience.

Merchandise Logistics: Coordinating the transportation, storage, and sale of band merchandise at various tour stops requires attention to detail and organizational skills. Ensuring products are available at the right place and time maximizes revenue opportunities while minimizing logistical challenges.

Tour Manager Work Environment

A Tour Manager’s work environment is dynamic, often changing with each tour location. Their workspace is wherever the tour is, from buses and vans to hotels and backstage areas at venues. They rely heavily on mobile devices and laptops to stay organized, communicate with team members, and handle logistics.

Work hours are irregular, with evenings, weekends, and holidays being common times for events. This necessitates a flexible approach to personal time and a wardrobe that can transition from casual during travel to professional at events.

The social environment is team-oriented, with a strong emphasis on collaboration and communication. Tour Managers frequently interact with a wide range of individuals including artists, venue staff, and fans, requiring excellent interpersonal skills.

Travel is a significant component, leading to a high-paced work environment that can be both exciting and exhausting. Despite the challenges, the role offers unique experiences and opportunities for professional growth within the entertainment industry.

Advancement Prospects

Tour Managers can advance their careers by transitioning into roles with larger tour companies or artists, aiming for positions that handle more prestigious and high-profile tours. This often involves taking on international tours, which require a deeper understanding of global logistics and cultural nuances.

Another path is moving into tour planning and strategy, focusing on the design and execution of tours from a higher-level perspective. This could lead to roles such as Tour Director or even into event management, where skills in logistics, people management, and creativity are highly valued.

For those with a knack for the business side, advancing into tour production or becoming a Tour Producer offers a blend of financial planning, marketing, and operational management. This requires a strong understanding of budgeting, contract negotiation, and marketing strategies specific to the entertainment and tourism industries.

Achieving these advancements typically involves gaining extensive hands-on experience, building a robust portfolio of successful tours, and developing a deep network within the music, entertainment, and travel sectors. Demonstrating leadership, problem-solving skills, and the ability to manage complex projects under pressure are crucial.

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April 21, 2019 By Michelle Maraj 1,396 Comments

5 Out of Office Examples for Traveling on a Business Trip

This post may contain affiliate links, meaning that we will receive a commission if you click through and make a purchase. All opinions are those of the author.

When you need to travel for work, you might need to set an out of office message. Out of office messages are useful if you are not available during regular work hours. This may be necessary if you are out of the office in transport, such as on an airplane without WiFi, or if you are participating in a conference and cannot be online.

Out of Office Message Requirements

Your out of office message can be as detailed as you would like, but there is one requirement for your auto reply email: state when you will be back. You do not  need to explain why you are away, however you should at least communicate when you will be able to respond to your emails. Otherwise, you can be as creative as you would like.

A typical business travel out of office email will have the following components:

• Thank the person for their email.
• Let the person know when you will be returning.
• Provide an alternate contact person or emergency contact number.
• State that you will respond to emails when you return.

Additional components of your out of office message could include:

• Whether you are checking your email, versus if you are out of the country
• Why you are currently out of the office

See some of our business trip out of office messages below.

Out of Office on a Business Trip

If you are out of the office on a business trip, you can state so in your auto reply message. If you are traveling for a client, you do not want to get too specific on the location. Instead, leave your email vague. Put your location on your corporate calendar. If your coworker needs to know where you are, they can check your calendar for details.

Thank you for your email. I am currently out of the office on a business trip, and I will be returning on [Date]. I will respond to your email upon my return. Sincerely, Michelle

The above should be the bare minimum included in your auto reply message. If there is the possibility of urgent matters coming up while you are gone, you should include a contact person or an emergency contact number in your message as well.

I am currently out of the office on a business, and I will be returning on [Date]. If your matter is urgent, please contact [Name] at [Name’s Email], or call me at [Number]. Otherwise, I will respond to your message when I return. Thanks, Michelle

Only include your phone number in your out of office message if you do not mind being reached. If you are traveling to a place without service or will be unable to talk, it is best to only leave a contact person.

Out of Office during Business Travel

Occasionally for work, you may find that you are in commute for an entire day and will have limited access to email. If many of your coworkers will wonder where you are, it may be ideal to set up an out of office message for business travel.

I am currently traveling with limited access to email. If you need immediate assistance, please contact [Contact]. Otherwise, I will respond to your email as soon as possible. Thanks, Michelle

You might also be traveling to work, but find yourself at a client with a poor Wifi connection. While you are working, many of your coworkers may be wondering why you do not appear online, or why you are taking longer than usual to respond. In these circumstances, you might want an auto reply message similar to the following:

I am currently on-site with limited access to Wifi. If your matter is urgent, please contact [Contact] or call me at [Number]. Thanks, Michelle

Out of Office Attending a Conference

If you are on a conference business trip, mentioning the conference in your out of office can be beneficial. If a client who is also attending the conference emails you, your client may notice the opportunity to meet up with you.

Thank you for your email. I am currently at the Tableau Conference in Las Vegas, with limited access to email. I will be returning on [Date]. If you need immediate assistance, please contact me on my cell at [Number]. Sincerely, Michelle

Auto Reply Messages for Business Travel

Depending on your company culture, your out of office messages may be more casual or fun. However, if you work in professional services, it is best to keep your auto reply messages as fluff-free and simple as possible. State that you will be out, say when you will be back, and include what to do if it is an emergency.

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How to Add Travel Time to Outlook Meeting

If you often feel rushed throughout the day, adding travel time to your calendar can be a  simple yet powerful solution. It’s one thing to mentally note how long it takes to drive from point A to point B — and another thing to actually block that time in your schedule.

In this quick guide, you’ll learn how to schedule travel time in your Microsoft Outlook calendar. Let’s start!

Benefits of adding travel time

Unless you’re using an AI-powered tool like Clockwise , adding travel time to a meeting does require a step or two. But here’s why it’s worth it for your time management:

• Your calendar becomes a more realistic depiction of your day or week ahead
• You can better communicate your availability to your team
• It makes it easier to plan your day and manage your schedule
• It helps you avoid the stress of rushing or running late
• It helps you prevent overbooking yourself and potentially missing out on important opportunities or events

Now that we’ve covered the benefits of scheduling travel time, let’s talk about how you can do it in Microsoft Outlook.

Enabling travel time in Outlook calendar

Travel time isn’t a native MS Outlook feature. You can try a Microsoft Teams add-in like Emma.ai , which automatically adds travel time to meetings (but with no reviews on the Microsoft app store, we can’t exactly vouch for it). Instead, we suggest scheduling travel time as its own calendar event.

Below, we’ll guide you step-by-step in creating travel time blocks. We’ll also show you a few bonus tips to keep your calendar organized as you start to include travel time in your schedule regularly.

Adding travel time to a meeting

Blocking off travel time is easy once you get the hang of it! In fact, it’s a lot like your standard meeting scheduling process. Follow the steps below to schedule travel time in the web version of Outlook.

Step 1: Open Outlook calendar

Visit Outlook.com , log in, and switch to calendar view. You can do that by clicking the calendar icon on the left sidebar menu. If you haven’t already added your meeting to the calendar, do so now.

Step 2: Create new event

Make sure your calendar is set to Week view, then create a new event by clicking into the space right before your meeting. You can also use the New event button. 

Step 3: Enter details

Name the event Travel Time . Adjust the start and end times if needed. You can use a navigation app like Google Maps to estimate how much time you should block off.

(Hint: Tack on a little buffer time for parking, traffic, or a few minutes to gather your thoughts before heading into your meeting.)

Step 4: Adjust “Show As” settings

Click on More options . In the top navigation bar, click Busy , then select Away in the drop-down menu. If someone tries to request a meeting with you during that time, they’ll see your “ Away” status and know you aren’t available.

Step 5: Categorize as travel time

Click Categorize > Manage categories . In the Settings window that opens, create a new category dedicated to travel time. This assigns a color to all events categorized as travel time, helping your schedule to stay visually organized.

Exit out of the Settings window. Then, categorize the event with your new Travel Time label.

Step 6: Save your work

Click Save , and repeat this process to create a travel time block after your meeting, too. Voilà! You’ve successfully scheduled travel time. You should end up with something like this:

Tips and best practices to add travel time in Microsoft Outlook

• Assign a color category to travel time. Creating a “Travel Time” category allows you to color-code future travel blocks in just a few clicks. From then on, you can easily identify travel time on your schedule at a glance.
• Use calendar icons. Did you know you could add icons to your calendar events? Like color-coding, adding the car icon to travel time events makes it easier to scan your calendar and see what’s coming up. (It also makes things more fun!)

• Leverage the Show As setting. I n this setting, you can specify whether you’re free, working elsewhere, tentative, busy, or away during a particular event. This lets your colleagues know your status during any given time, without necessarily giving away all the details of your schedule. For travel time, set the Show As setting to “Away” or “Busy,” so that no one tries to schedule with you during that time.

Going forward

Unfortunately, Microsoft Outlook doesn’t offer any features designed specifically for travel optimization. To schedule travel time in your calendar, you need to add it as its own event. Not a fan of manual scheduling? Try Clockwise, which uses machine learning to identify meetings that require travel, understands how much time to block off, and automatically holds an intelligently determined amount of time on your calendar. Sign up for the Clockwise here .

About the author

Judy Tsuei is a Simon & Schuster author, speaker, and podcast host. She’s been featured in MindBodyGreen, BBC Travel, Fast Company, Hello Giggles, and more. As the founder of Wild Hearted Words, a creative marketing agency for global brands, Judy is also a mentor with the Founder Institute, the world's largest pre-seed accelerator. Judy advocates for mental and emotional health on her popular podcast, F*ck Saving Face. Follow along her journey at WildHeartedWords.com.

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Travel Managers weigh in on Business Travel’s Outlook for 2023

GBTA (Global Business Travel Association)

A majority of U.S. corporate travel buyers expect their company’s business travel to ramp up and return to pre-pandemic levels by the end of 2023. Despite concerns about inflation and rising prices, only one in five travel managers say their companies have begun to limit business travel. Since the onset of the pandemic, however, demands on travel managers’ time and priorities have grown, including addressing traveler needs, conducting data analysis, and the increasing challenge to balance cost savings with the business traveler experience.

This is according to a new report – “How Travel Managers Will Succeed in 2023” – from the Global Business Travel Association (GBTA), the world’s largest business travel association, and Spotnana, the modern infrastructure for the travel industry. The report is based on survey responses from 151 U.S.-based corporate travel buyers and addresses key questions, including when travel managers expect business travel to return to pre-pandemic levels, current and new priorities in their roles, and the travel program metrics they are now tracking.

“We wanted to look to those on the front lines who have been navigating all the changes happening in business travel for their expert insights and outlook on what might lie ahead. Tapping into the experiences and perspectives of travel managers provides valuable knowledge that can empower all stakeholders to optimize their business travel programs,” said Johnny Thorsen, VP Partnerships, Spotnana.

“This latest research not only provides travel managers with beneficial benchmarking data and a glimpse into the priorities of their peers, but also crucial insights for suppliers and other industry stakeholders to make informed decisions and stay ahead as they plan for the future of business travel,” said Suzanne Neufang, CEO, GBTA.

Here are some key highlights from the report:

• BUSINESS TRAVEL GOES ON AS PLANNED.  Most companies (64%) say they are unlikely to limit business travel, although many are taking a wait-and-see approach and not seriously considering limiting business travel (36%). Only one in five travel managers say their company (19%) is already implementing a plan to limit business travel.
• BALANCING COST AND TRAVELER PRIORITIES . Both travel managers (54%) and senior leadership (65%) are prioritizing cost savings, but travel managers rank traveler experience higher (51%) than executives (42%), making it more challenging to obtain buy-in to focus beyond costs. The study highlights the increased importance of addressing travel experience metrics, especially as business traveler preferences continue to evolve.
• A DAY IN THE LIFE OF A TRAVEL MANAGER NOW. When asked which tasks they dedicate more time to now compared to before the pandemic, travel managers most frequently cite traveler communications / answering questions (72%) and overseeing their travel management company (TMC) relationship (59%). They also spend more time on data analysis (52%) and risk management/traveler tracking (42%). Few report they spend less time on key travel program components, demonstrating the growing complexity of managed travel programs.
• OPPORTUNITIES FOR PARTNERS. Asked about their top TMC pain points, travel managers most commonly said agents/assistance (48%), data analysis/reporting/dashboarding (37%), and the ability of their TMC to deliver a “customized” travel program (33%). Concerning their primary OBT, travel managers identify end-user/traveler experience (49%), the ability to manage changes or cancellations (47%), and innovation (41%) as key pain points.

Data collection for the online survey of U.S.-based travel managers took place from December 12, 2022, to January 3, 2023, with 151 qualifying responses received.

GBTA members can download the complete research report from the GBTA Hub. The report can also be downloaded on the Spotnana website.

On Wednesday, March 22 (11-12noon ET) join a free  webinar  for insights from the report and how travel managers will succeed in 2023 featuring Spotnana’s Johnny Thorsen, and GBTA Research Director, Chris Ely.  Register here .

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Office/Appointment add-in or Dropdown for Travel Time/Prep time/Transit Time/Other...???

Is there a way to automatically add travel time to Outlook 365? Maybe add a dropdown field? Is there an add-in app?

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I have a hotmail.com, live.com, or msn.com email account. is that the same as outlook, i don’t have an outlook.com account. can i still use outlook apps, how does mailbox storage / microsoft storage work for outlook, why do i see ads in my outlook inbox.

If you prefer not to see ads, you may purchase a Microsoft 365 subscription to remove any advertising served by Microsoft. Experiences for Microsoft 365 for Business and education subscribers may vary by plan.

What do I get for Outlook with a Microsoft 365 subscription?

With a Personal or Family plan, you can additionally enjoy premium Microsoft Editor functionality and advanced email management features like search folders, quick steps and conditional formatting. Personal and Family plans also offer offline and desktop access to Microsoft 365 apps such as Word, Excel, and PowerPoint, plus 1TB of cloud storage, which covers OneDrive files and photos as well as Outlook email attachments.

Unlock cutting-edge AI in Outlook and in select Microsoft 365 apps with a Microsoft Copilot Pro subscription. A Microsoft 365 Personal or Family plan is also required. Copilot in Outlook currently works with outlook.com, hotmail.com, live.com, and msn.com email addresses.

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[4] Mailbox storage includes Outlook.com email, attachments, calendar items, and contacts. Click here for more information.

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AI, Your Side Hustle Hero to Make Money from Home

Think AI is just for super-smart scientists? Nope! There are tons of ways you can use AI to make some serious cash from home.

Ready to turn your tech-love into a side hustle? Here are some amazing ideas:

1. The Content Creation Powerhouse

Ai, your writing buddy.

Imagine having a writing assistant that never gets tired, bored, or has writer’s block! AI tools like Jasper and Rytr help you crank out blog posts, website copy, product descriptions, and even creative stuff like poems or short stories.

You can write paid articles for websites or companies, or use AI to make your own online business shine with tons of fresh content. AI can even help you find ideas and make sure your writing is on point!

Pics in a Flash

Ever wish you could draw anything you imagine? AI image generators like DALL-E and Midjourney let you do just that!

Just type in what you want to see – like “a cat flying a spaceship” or “a watercolor landscape of a hidden waterfall” – and the AI will create it.

You can sell your images on stock photo sites, use them to make your blog posts stand out, or turn them into cool digital art pieces you can sell online.

Movie Magician

AI can help you become the next editing superstar! Services can cut and paste video clips, add background music, and even turn your dialogue into subtitles for different languages.

Imagine helping YouTubers make their videos snappier, or editing short videos for businesses– it’s a skill you could even be paid for!

2. AI Expert Services

The global chat champ.

If you know another language (or more!), AI translation tools become your BFFs. Instead of taking forever on translations, AI does the basic work, and you fine-tune it for accuracy and style.

Get gigs translating websites so they reach worldwide markets, translating important documents, or even adding subtitles so movies and videos can be enjoyed by everyone!

Meet Your Robot Assistant

Businesses want to offer help 24/7, but that’s impossible for humans! That’s where chatbots come in.

Platforms like Dialogflow let you “train” little AI assistants to answer common questions, take orders, or gather information from potential customers even when everyone’s asleep.

It’s like coding and customer service rolled into one cool job.

Data Detective

AI is amazing at spotting patterns way too huge for humans to see alone. You can offer services by using AI to analyze mountains of social media chatter to see what people really think about products or brands.

Investors might pay you to use AI to spot stock market trends. Businesses might want you to use AI to track their rivals and see what sneaky plans they might be hatching!

3. Affiliate Marketing with a Techy Twist

Ai reviewer: the ultimate comparison tool.

Imagine being able to gather tons of information on different products in a flash! That’s what AI lets you do. Let’s say you want to review the best robot vacuums.

AI tools can help you scrape customer reviews, compare features across different brands, and even summarize the pros and cons. You write awesome reviews, include your special affiliate links, and whenever someone clicks your link and buys, you earn cash.

It’s like being a super-helpful shopping guide and getting paid for it!

Super-Niche Websites: Your Secret Weapon

Sometimes the biggest money isn’t in the broadest topics, but the super-focused ones. Imagine a website not about pets, but all about the cutest outfits for teacup poodles! AI tools help you find these “micro-niches” – topics huge groups of people are obsessed with but might have fewer websites dedicated to them.

Once you’ve picked your niche, AI can help with everything else. It can find keywords that help people find your site, suggest tons of article ideas, and even help you write some of the content.

AI can also help you find products related to your niche to promote with affiliate links, making your awesome website into a money-making machine.

4. Build Your AI Empire

Tool time: coding for cash.

If you have some coding skills, you can build super-useful, bite-sized AI tools that people will happily pay for. Think of common problems people have: resizing a ton of images is a pain, long articles can be a drag to read, and catching every single grammar error is tough.

You could build simple tools that offer AI-powered solutions – a quick image resizer, an article summarizer, or an extra-smart grammar checker. Sell these tools on online marketplaces, and suddenly you’re not just using AI, you’re selling it!

Plugin Power: Supercharge Popular Programs

Do you know your way around popular software like Photoshop, Excel, or even game design programs? You can become a plugin superstar! Create little add-ons that use AI to do cool new things.

Maybe your plugin adds AI filters to Photoshop, or teaches Excel to predict future patterns based on the data. Find platforms that allow developers to sell plugins for their software, and your creations could make you money while helping others work smarter.

AI Business Sensei: The Ultimate Consultant

If you get really good with AI, and understand how businesses work, you could make serious money as a consultant. Companies often have no idea how to start using AI to their advantage.

You could be the expert that helps them! Teach them how AI can find them new customers, help them analyze huge amounts of data to make better decisions, or even automate some parts of their business to save them time and money.

As AI gets more important, companies will be desperate for consultants like you!

Things to Remember:

Humans still needed: the ai hype is real, but….

AI is a powerful tool, but it’s still just that – a tool. It can mess up, make stuff that’s just plain weird, or even be used for harmful things if we’re not careful. That’s where you come in!

Your job is to double-check AI’s work, make sure it sounds natural and makes sense, add your own creative spark, and be the one to make sure the AI is doing good, not harm.

Find Your Thing: Be the Specialist

Trying to be an expert in everything AI-related is a recipe for a headache. Instead, become known as THE person for something specific.

Are you the best AI product reviewer for tech gadgets? The go-to person for building customer service chatbots? The genius who finds hidden stock market patterns using AI?

Specializing makes it easier for clients to find you and know exactly what you can do for them.

Never Stop Learning: The AI Train Keeps Rolling

AI technology changes at lightning speed! New tools, techniques, and updates are happening all the time. To stay ahead of the game, you’ve got to be curious and willing to learn.

Subscribe to tech newsletters, mess around with new AI programs as they come out, and take online courses. The more you know about cutting-edge AI, the more valuable your skills become!

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How to get started with Windows’ free ‘new Outlook’ app

Microsoft is making the new Outlook available free of charge, regardless of the Office package. You do not need a Microsoft 365 subscription or a Microsoft Office licence. It can be installed on Windows 10 and Windows 11 as well as in macOS.

Anyone using Outlook 2021 from the Office package can switch to the new version via the slider “Test the new Outlook.” However, classic Outlook will remain on the system and can continue to be used in parallel. If you do not use Office, you can install the new Outlook free of charge. Although this is publicly available, it is still undergoing major development as many functions are still missing. New functions are therefore constantly being added.

The term “The new Outlook” is therefore somewhat misleading. Although Outlook is new, it will not replace the classic Outlook from the Office package in the near future. The initial aim is to replace the classic UWP apps Contacts, Mail, and Calendar in Windows 10 and Windows 11. In the future, however, it is not unlikely that the desktop version from the Office suite will also be replaced. However, this is not yet clear.

Many functions that professionals use are still missing and in various places the operation is not as skilfully solved as in desktop Outlook. Examples of this are categories, search folders, and flags for emails. There is also currently no offline support, no POP3 support, and no option to integrate PST files.

This is set to change in the coming months. Microsoft 365 accounts from Exchange Online can be connected to the new Outlook, but this does not work with all subscriptions. In our tests, Microsoft 365 accounts with their own domains could not be connected, but test accounts could.

It can therefore happen from time to time that an account cannot be connected. However, there are usually no problems with IMAP accounts, iCloud, Gmail, and Microsoft accounts.

The new Outlook replaces apps in Windows 10 and Windows 11

The new Outlook allows you to manage emails, calendars, and contacts in a centralized interface. These three apps will therefore be removed from Windows and merged in Windows 10/11. Outlook will no longer be used for task management, where Microsoft has long offered the To-Do app, which is also available for iOS and Android.

The To-Do app is also able to integrate tasks from Exchange and Exchange Online. The new Outlook is based on WebView2, i.e. a browser-like view. Put simply, the new Outlook is a web app.

New Windows 11 devices will automatically receive the new Outlook from 2024. Windows 11 computers that are already installed will receive the product via Windows Update or via the Microsoft Store. The UWP apps Contacts, Calendar and Mail have not (yet) been removed.

As soon as the new Outlook is installed on a PC with Windows 10 or Windows 11, the icon “Outlook (new)” appears in the Start menu. The new Outlook app can also be downloaded as “ Outlook for Windows ” from the Microsoft App Store.

There are discussions about data protection in the new Outlook

The new Outlook synchronises all email accounts in Outlook with Microsoft servers. This also applies to email accounts that are not hosted by Microsoft. This is not only about the content of the messages, but also about the user name and password for all accounts. Of course, this raises some discussion and anyone who doesn’t want this should stay away from the new Outlook.

Setting up the new Outlook

After installation and startup, you can enter the first email account that you want to connect to Outlook. Gmail, iCloud, Yahoo, Microsoft 365 (Exchange Online), and IMAP accounts are no problem.

It doesn’t take long to set up a new account and requires you to confirm a few windows on data protection. You will then receive a summary and tips on the options you have with the new Outlook.

The interface is easy to understand and much clearer and simpler than the desktop Outlook. You can access the Outlook settings via the cogwheel icon at the top right.

Under “Accounts” you can see the accounts already connected. Use “Accounts -> Email accounts -> Add account” to add further email accounts to the new Outlook. You can customize existing accounts with the “Manage” button for the respective account. Here you can remove the account or set an account as the primary account. You can use the primary account to send emails if you have not selected any other account.

You can also make changes to the calendar and contacts here. Microsoft has renamed the contacts in the new Outlook to “People.” After setting up Outlook, it makes sense to work through all the settings one after the other and adapt them to your own requirements.

Working with Outlook: Emails, calendar, and contacts

Outlook creates a separate area in the inbox for each email account, which you can expand and collapse. Favorites can be found at the top. Here you can pin folders, such as the inbox of the individual mailboxes. This means you don’t always have to scroll through the entire window if you use several mailboxes.

The context menu is supported throughout. Here you will find various actions for managing emails. Examples of this are categories and flags. Although these do not work as comprehensively as in desktop Outlook, they still offer an important option for managing emails.

You can use the icons “Calendar” and “People” to display and manage the appointments and contacts of the currently open email account in Outlook. You can also use the Office apps icons on the left-hand side to switch directly to the web-based Office applications. These are available if you have logged in with a Microsoft account or use a Microsoft account as your email account.

You can also customize the view of the ribbon using the small arrow on the right-hand side. If you select “Classic ribbon,” you will see more commands and have access to the commands available for the selected folder or calendar.

This article was translated from German to English and originally appeared on pcwelt.de.

Author: Thomas Joos , Autor

Recent stories by Thomas Joos:

• These 10 Windows features will disappear soon

Add, find, edit, or delete a contact in Outlook

You can create new contacts from scratch in the People page or add someone as a contact from their profile card. A contact can be as basic as a name and email address, or include more information like a street address, multiple phone numbers, and a profile picture.

Important:  Steps may be different between  new  and classic Outlook for Windows. To determine which version of Outlook you're using, look for  File  on the ribbon. If there's no  File  option, follow the steps under the New Outlook tab. If the  File  option appears, select the tab for Classic Outlook .

In Outlook, you have the option to:

Add a contact

Find a contact, edit a contact, delete a contact.

Note:  If the steps under this New Outlook tab don't work, you may not be using new Outlook for Windows yet. Select Classic Outlook  and follow those steps instead.

You can add a contact from scratch or from someone's profile card.

Add a contact from scratch

On the Home tab, select New contact .

Enter a name and any other details you would like, then select  Save .

Tip:  You can enter additional contact information any time. Select the contact from the list, then select Edit contact , and begin adding more information. 

Add a contact from someone's profile card

In Mail, open an email message in the reading pane, and then select the name of the sender or recipient you want to add to your contacts.

On the profile card that opens, at the bottom of the card, select Add to contacts .

Enter details for the contact.

Select Save .

Select the Search box at the top of the window.

Type the name, phone number, or company name for the contact you are searching for.

Choose the person you want from the search results.

You can add or update a contact's information or photo.

Add or update contact information

Double click the contact you would like to edit.

Add or update the information for your contact.

When you are finished, select Save .

Add or update a contact's photo

Select the contact that you want to add or update the photo for.

Select the camera button.

Select Upload a new photo , choose the file you want to use, and then select Open to upload.

If you want to reposition the photo, click inside the circle and drag the pointer. To zoom in or out, use the slider below the photo.

Select Apply , and then select Done .

Select the contact you want to delete, then you can either select Delete from the ribbon or right-click the contact and select Delete .

Select Delete again to confirm.

On the People page, select New contact from the ribbon.

Add any additional details you want.

Select Save & Close .

Enter details for the contact, then select Save & Close .

Type the name of the contact you are searching for.

When you are finished, select  Save & Close .

Double click the contact that you want to add or update the photo for.

Tip:  For a contact that you previously added a photo for, you can right click the existing photo, and select either Change Picture or Remove Picture .

Choose the file you want to use, and then select Open to upload.

Go to the contact you want to delete, and then you can either right-click the contact and select Delete , or double click the contact and select  Delete from the ribbon.

In Mail , open an email message in the reading pane, and then select the name of the sender or recipient you want to add to your contacts.

Enter any additional details for the contact, then select Save .

Select the contact you would like, then select Edit contact .

Select Edit contact , then select the camera button.

Manage your contacts in Outlook

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