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TravelOnline   Reviews

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Reviews 4.7.

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Great travel company with an equally great team of professionals.

Travelonline were fabulous to deal with in every way. I spoke with a number of the team, all were super friendly, helpful and professional with excellent communication. Their efficiency ensured our trip was seamless and wonderful, I'll definitely use their services again for future travel needs. Thank you.

Date of experience : 09 April 2024

Reply from TravelOnline

Hi Carol, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Great Company

Had a bit of a hiccup thinking I had paid in full as I intended to -even after some reminders where I had actually replied I paid in full. A phone call would have been better than consecutive emails after I had stated I had paid in full to say 'No you haven't.' My fault...Then had to pay remainder close to holiday which stressed me a bit. Customer service still great though and loved our holiday to Daydream Island. Loved how everything was organised re transfers, vouchers etc...

Date of experience : 28 March 2024

Hi Maria, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Great support from travel online

Great support. Timely response to request. Great location and resorts facilities second to none

Date of experience : 12 April 2024

Hi Nathan, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

The whole process was easy

The whole process was easy. Communication was great and was easy to pay for it over time so its not a big expense at once and they give plenty of payment options. Hi highly recommend for your travel needs, be it flight & hotel package or just one.

Date of experience : 27 March 2024

Hi Bridgette, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Big group traveling for a 50th

Travel On line, as specifically Kristy, helped us arrange our travel plans, accomodations, flights, etc, with a very large number of family and friends included in our bookings. They were able to help with any problems we accounted or questions, and always returned phone calls, emails etc! will definitely recommended

Date of experience : 17 February 2024

Hi Michael, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your special 50th birthday holiday with us. Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Kristy and the team, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Such an easy site to use

Such an easy site to use, and even though the booking was all done online, there was a travel consultant available to answer any questions as soon as they were asked. Great variety of travel destinations, and absolutely fantastic prices!! The holiday itself went off without a hitch - everything just happened seamlessly - from the flights, to the transfers and the accommodation. We will absolutely be using TravelOnline again :)

Date of experience : 03 November 2023

Hi Jo & Jamey, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

TravelOnline gives great value and…

TravelOnline gives great value and their holiday packages are so easy to book. When the room type I wanted was unavailable, they quickly called and sent me an alternative and quote within a couple hours.

Date of experience : 03 March 2024

Hi Claire, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Skeptical at 1st but very happy with service

I must admit having read some reviews about this company i was very skeptical about their service. The price we were quoted was so good and i spoke to Nicole about my concerns and she was very good at keeping me informed at every step. We are very happy with the service given, the price we paid and everything we asked for was sorted out with no issues. Would happily use these guys again

Date of experience : 10 February 2024

Hi Carina, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us. Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Nicole and the team, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Stress Free Fiji

Our first overseas holiday as a family since COVID. We always book ourselves but this time we booked through Travel Online. The package we booked for Fiji was great value. Communication was always thorough. Any questions were answered quickly. It was a stress free process, which I loved. Our accommodation was great and they even upgraded us (5 adults) to a suite. I would definately recommend booking through Travel Online.

Date of experience : 09 December 2023

Hi Michelle, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Exceeded expectations

Travel online was a smooth booking process, easy and simple. Our whole holiday was booked, planned and went to plan. We had inclusions added in, like VIP Finns recreation beach which was exceptional. Travel online provided private transfers to and from the airport, a free tote bag which was practical and used our whole holiday. Our hotel was exceptional. The flights were well planned. Great holiday and booking process. From payment to flying home.

Date of experience : 24 October 2023

Hi Tammie, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Bali holiday with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Was happy with the price and inclusions…

Was happy with the price and inclusions with our deal and actually had a travel consultant to speak directly to when had any questions with regards to our holiday.

Date of experience : 13 March 2024

Hi Donna, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

The Melia Resort at Bali was just…

The Melia Resort at Bali was just fantastic and a beautiful resort catering for everyhing you could possibly want on a holiday. I chose the "all-inclusive package" which included all food and beverages. Eating at the five, 5* restaurant every night did put some weight on, but it was well worth it. Being able to choose from a vast variety of beer, wine, spirits and cocktails, any time you wanted was terrific. Paid one fee up front (which was very reasonable) and didn't have to watch the wallet thereafter.

Date of experience : 21 October 2023

Hi Michael, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Bali holiday with us and took full advantage of the all-inclusive offer. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Great Variety of destinations at great prices and value

This is our 2nd time using TravelOnline. Great Variety of destinations at great prices and value. We have enjoyed both holidays and had very clear and concise information to help assist our travelling and stays at the resorts. They are easy to contact, friendly and helpful to ensure your travelling experience is stress free. Great value for money that I couldn't beat when doing some independent research on the same destinations and costs. So will be using them again and again.

Date of experience : 24 November 2023

Hi Eloise, Thank you so much for taking the time to leave a review! We're so glad you've enjoyed your holidays with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Perfect holiday

Perfect accommodation, flights and transfer it’s always a bit nerve racking traveling with the kids but Emma B was great everything all sorted for us! Will definitely use travel online again!

Date of experience : 24 January 2024

Hi Irene, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Travelonline provides excellent service…

Travelonline provides excellent service and the best holiday deals ! We chose Beyond Karon Resort through Travelonline because it was a great deal and the resort provided all our essential requirements. Beyond Karon resort is an absolute beachfront, boutique resort with a lovely pool , restaurant and walking distance to the centre of the town. We thoroughly enjoyed our stay and look forward to booking our next holiday with Travelonline. I

Date of experience : 04 January 2024

Hi Effie, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Phuket holiday with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Would definitely recommend Travelonline

We used TravelOnline to book our recent holiday to Radisson Blu Resort on Denarau Island in Fiji. Everything from the initial booking and deposit to the private transfers and check-in at the resort went off without a hitch. An added touch was the shoulder bags presented as gifts to the ladies in our party as we prepared to transfer to Radisson Blu from Nadi Airport. We would definitely recommend TravelOnline's services, and will have no hesitation in utilising them for future holiday bookings that we make.

Date of experience : 22 November 2023

Hi Darryl, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Fiji holiday with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

The hotels and flights are great prices

The hotels and flights are great prices The staff will go out of their way to help As I have used this company for all my holidays in the past year and every hotel flight was just amazing from Bali to Thailand as I tried two different hotels in Bali from Hardrock for big family holiday then Bali gardens for holiday for two Thailand for a quick break at diamond cliff resort amazing They are 5star company to work with as we have booked again for two trips next year they are my go to first

Date of experience : 19 November 2023

Hi Kay, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Bali and Thailand holidays with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Forgot to book our tours and will not refund.

Booked a holiday with this company, paid the requested money. Arrived at our destination to find that Travel Online did not book the tours that we had paid for. Sent an urgent email, left messages on the phone for an urgent reply- No response. Have requested a refund several times, advised on bank details and after more than two months, still no refund. Do not book with this company.

Date of experience : 03 July 2022

Travellonline(ramada bintang resort bali)

Booked through Travelonline to Ramada Bintang Resort Kuta Bali. Amy is so professional at what she does. Nothing was to hard for her & she was always very prompt in getting back to us with any inquiry we had. Travelonline are very up front with there packages with no hidden surprisers. They were also very competitive with there pricing. Will defiantly be using there service again when we need a professional travel agent.10/10 Travelonline. Regards Scott & Mary Hancock.Melbounre,Australia.

Date of experience : 19 January 2016

Crook ! Thief ! Liar !

This travel agency refuse to refund a cancelled flight due to the strike from air controllers in France, in September 2022. They make you believe to manage the situation, pretexting that they are still waiting the refund from the air company, but the air company already paid them a month after the event !

Date of experience : 16 September 2022

Suggested companies

E-travelonline.com, travel o world, excursionslanzarote.

TravelOnline   Reviews

In the Travel Agency category

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Company activity See all

Write a review

Reviews 4.7.

Most relevant

Very happy with our experiences

We have booked 2 trips through TravelOnline now. The first one was supposed to be our honeymoon to Vanuatu in April 2020 so you can imagine what happened. They were really good with keeping me updated even though it must have been chaos for them. We used our credits for a trip to Daydream 2 years later without issue. And our most recent trip to Thailand was phenomenal. Everything was seamless and we had an absolute blast, for such a great price. We wouldn't hesitate to use them again.

Date of experience : October 21, 2023

Reply from TravelOnline

Hi Megan, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holidays with us. We're so sorry to hear that your honeymoon was impacted by Covid but we're so glad to hear you were still able to enjoy a trip to Daydream and we really appreciate your patience and kindness. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Great value holidays!

Booked a holiday to Phuket via TravelOnline. The service from Jo and Fiona was friendly and efficient. I really liked the minimal deposit lay-by style payment structure. TravelOnline offered a good range of travel destinations and good value accommodation options. It would be great if they could offer some more upgrades or bonuses etc to bundle into the holiday packages (e.g. dining offers, food & beverage vouchers, discounts etc). Thanks Jo and Fiona and the TO team.

Date of experience : April 13, 2016

The package that we booked through TravelOnline - 5 Days at the Sofitel in Fiji

The package that we booked through TravelOnline had inclusions which made our stay into a wonderful relaxing holiday. We had never been to Fiji before and the FJD daily allowance, plus the spa experience was just brilliant. The transfers to and from the airport were seamless, and whereever we went the people were very friendly and obliging. I thoroughly recommend this package, and I would also like to commend Lisa Scull from TravelOnline who organised our trip so efficiently.

Date of experience : October 20, 2023

Hi Alan & Bernadette, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Fiji holiday with us. Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Lisa and the team, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Perfect holiday and great company

Perfect holiday and great company, HIGHLY RECOMMEND! Lisa was super accommodating to any changes we needed to make and helped us find the best deal. She was just fantastic and helped us choose the perfect resort in Fiji for all our needs. Everything promised was delivered. Airport transfers, all the bonuses etc. would definitely recommend and will use again!

Date of experience : March 21, 2022

I worried it was a scam but found a priceless gem insteadl…

I found our package randomly in social media, i was dubious cause it seemed too good to be true. As i desperately needed a break we decided to take the chance and give it a go. They were fantastic. It was simple to book, great communication around how it would all work, given little reminders and the vouchers, every little detail was managed by travelonline. It was so simple and stress free. The hotel was stunning, tthe drivers were prompt and professional. I didnt have to worry about a thing and I loved every minute of my trip. Thank you so much!!!

Hi Suzi, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Please be careful

They will try to rip you off by putting the price up after they say that the room you requested is not available ( you will have to wait 24 hrs for that). Please be aware of this dodgy business they are buying positive reviews to get some customers, their Facebook page doesn't have reviews and their posts don't get more than 5 likes. They delete all negative comments as well.

Date of experience : October 21, 2016

Hi Dasha, We are usually able to confirm the hotel and room type that you request immediately, however the hotel in question requires us to reconfirm availability with them prior to final confirmation with our clients. Our systems immediately sent your booking request to the hotel but unfortunately they had sold the last room of this type prior to the request being processed. However they advised us they could offer a higher room category as an alternative. We sincerely apologise for any inconvenience this may have caused you. We’ve taken your feedback on board and will continue to improve our processes in order to provide the best experience for our customers.

The ease of knowing that having used…

The ease of knowing that having used you before 2 sisters travelling on there own for the first time was stress free. The Away Bali Camakila in Legian is great beautiful staff and great location .

Date of experience : November 29, 2023

Hi Gayle, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Bali holiday with us and all the ones before. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Travel Online, very Professional.

Travel Online were very professional in arranging my holiday to Bali. Even though I made numerous mistakes with booking dates and passport details, they were quick to notify me, and very helpful at rearranging things. Nothing was to much trouble. They reply promptly to e-mails, and if you need to talk to someone, you can phone them too. I normally book holidays on line myself, but after dealing with Travel Online, I will always check out their deals first. George Crew

Date of experience : June 27, 2016

Everything went smoothly

Everything went smoothly, from booking to travelling to checking in. Takes 100% of the stress of planning off your shoulders - will be using this service again.

Date of experience : January 17, 2024

Hi Angela, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

We valued the support and help from…

We valued the support and help from TravelOnline. Every detail was planned and flexibility was helpful for us. The Havannah certainly provided a place of tranquillity and peace and we were looked after by the staff at all times.

Date of experience : September 27, 2023

Hi Janelle, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Vanuatu holiday with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Book with confidence!

Have booked packages with TravelOnline to Bali, Penang & just recently to Phuket/Singapore. I find the deals they offer are excellent value for money & always have extras like free tours & airport return pickups etc. thrown in free. We're fussy bookers because we like to eke out the most out of our trips & although I'm not trying to encourage everyone to drive these people crazy, I do tend to change my mind a few times after getting quotes sent to me & they happily comply with requested info. & new quotes until I'm happy. I couldn't fault them & would highly recommend them (especially after some not so great experiences with other online sites).

Date of experience : August 05, 2017

Everything you want at a much better price!

Booked an overnight stay at the Mantra through TravelOnline simple because their price beat anything else we could find (30% cheaper than booking through the Hotel direct!) The room was fantastic with a spectacular view and a scrumptious breakfast included. It was the quality we expected from Mantra just at a much better price. The online booking process was simple, communication great and post stay follow-up prompt albeit automated - which was fine, we have nothing but praise to feedback! Have already use them again!

Date of experience : November 29, 2015

Thank you for providing us with a prompt, excellent customer service with great attention.

We received an excellent service from TravelOnline team. After initially booking our travel on line, I contacted them few times with number of questions and requests and each time I received prompt reply with great attention. Thank you for great customer service. We will get in touch with TravelOnline again for our next family holiday. Perera Family NSW 2077

Date of experience : July 25, 2016

Wedding on Hamilton Island

TravelOnline made the entire process simple. From the accommodation, to the complimentary Sunset Cruise to the flight booking. We are novices at arranging this kind of thing, so all the staff made it simple and stress free. Great Service. Thank you.

Date of experience : October 19, 2023

Hi Mario, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Hamilton Island holiday with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Travel online are rip offs

I booked with Travelonline to Vanuatu for May 4th 2020, The Corona Virus hit and all travel was cancelled. This rip off company will not refund. The credit they offered was supposed to be for 12 months. When I checked the paperwork, flights were only good until January 2021 and accomodation was to the end of April 2021. These thieving #$@$@$$@$ will not answer there phones, will not respond to emails anymore. DO NOT book anything with this living thieving company Regards John Anderson Sydney

Date of experience : April 29, 2020

corrupt company cashing in on customers

I booked a trip via travel online which I had to cancel due to travel ban in Australia. The hotel confirmed free cancellation and advised travel online had not paid them. Travel online cashed in and refused to provide a cash refund, providing voucher only. They went as far as first to lie about hotels/flights not having provided a refund but when I shared the email they changed their tune. Its very unlikely the company will survive so I can only assume it is to pay CEO and leader bonus as they would be getting job keeper to pay their staff. Do not use as they will screw you over to their benefit

Date of experience : May 16, 2020

Honeymoon Planning & Great Prices

We came to travelonline and asked them to plan our honeymoon. The recommendations were great! A couple of nights in the North Queensland hinterland, a few more nights in Port Douglas and 2 nights on Green Island. They somehow managed to get our stay on Green Island at two thirds of the price we could find anywhere else. The transfers for the most part went as planned and we even booked a couple of reef tours while we were away. Would recommend to anyone looking for a decent holiday packaging company.

Date of experience : July 13, 2015

A really disappointing experience with…

A really disappointing experience with this company. We had booked accommodation over two years ago in Bali ($2000) and then COVID hit. Travelonline refuse to give me a refund but have provided a voucher which is not what I want. The other problem is their pricing is not competitive despite trying to use the voucher many times these guys are so unresponsive and have an automatic reply stating that they are so busy and allow two days for a response. Not good enough Travelonline. How about just giving me a refund?? Fair is fair, you do not deliver. I would appreciate your feedback and I am more that happy to spread the word if necessary.

Date of experience : January 31, 2022

Hi Ross, We are very sorry to hear that this has been your experience. Firstly, we apologise for the delay in responses. Like most businesses around Australia we are currently being impacted by staff shortages as well as dealing with an extremely high volume of phone calls and emails. As I'm sure you can appreciate we have thousands of customers whose travel plans had been thrown into chaos and our reservations team are doing their best to try and assist everyone in a timely manner. Without knowing your booking reference I'm unable to comment on your case specifically however if you have a credit which you are only able to use on the property you originally booked, this would be because the property is refusing to refund. Because we would have already made payment to the property, they refuse to refund any of our payments. Understandably, we can't refund or credit money that we don't physically have. This has seriously impacted our business and we are still in negotiations to try and recoup costs from these types of suppliers but because they are located in a different country, they are not governed by the same consumer laws as we have here in Australia which has made it very difficult. We have tried very hard to advocate for our customers in each individual circumstance. If you don't mind providing your TOCS reference number I can have our Reservations Manager look into your specific case to see if there is anything that can be done. Once again, we apologise for the inconvenience. This is clearly a very difficult time for our customers and everyone involved in the travel industry.

I would travel with Travel Online again

Travel Online offer great packages. They have quick response times to queries and offer great bonuses included in the package. I would travel with them again. We also received a cool beach bag on arrival at our destination.

Hi Jane, Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us. Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it. We look forward to booking your next holiday and hope to hear from you soon! Kind regards from all the team at TravelOnline

Never use Travel on line!!!!!!

I had a holiday booked to Hayman Island for myself and my 2 children. This was a once in a lifetime trip, as we were celebrating my 50 th Birthday and my sons 18th Birthday. It was a $14,000 holiday. Due to the Corona Virus we obviously couldn’t go. Travel online will not refund. I have one year to rebook, or I’ll lose the money. I am disappointed. The communication was so poor. Why shouldn’t I get a refund??? Other travel agents are offering refunds. This company will never get my business again. Never use Travel online.

Date of experience : May 06, 2020

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Take Action

Avoid These Three Online Travel Scams

Fraudsters may target you when you book vacations and make hotel reservations, sharing is nice.

We respect your privacy . All email addresses you provide will be used just for sending this story.

When was the last time you consulted a live travel agent? In the course of the past few years, the travel booking business has gone almost 100 percent online. It's not surprising, then, that scammers and schemers are manipulating the Internet to take advantage of unsuspecting consumers. 

Charlie Abrahams, senior vice president at MarkMonitor , which helps companies protect their brand online, spotlights three travel scams that have been sneaking into the industry:

Phishing.  Until recently, most phishing attempts targeted the financial services industry, trying to lure consumers into revealing their account numbers and passwords. But as banks and brokerage firms strengthened their defenses, phishers started moving to other industries. "Travel is one of the most popular targets at the moment," says Abrahams.

Here's how they operate. Scammers target repeat customers of everything from online booking agents to hotel chains. You'll receive an email warning you that, for example, your Marriott points are going to expire or that your preferred booking agent is offering you a discount. The email provides a link and urges you to log in right away. But when you type in your login information, the phisher captures your personal information—name, address, credit card number—and may download malware onto your computer. 

To protect yourself from these kinds of travel scams, never click on email links. "If you get an email imploring you to log in, be very cautious about inputting password or credential information," says Abrahams. "It's likely to be a trap." Instead, log on to the legitimate site to confirm the request.

Have your plans been derailed by travel scams?

Tell us what happened in the comments section below.

Pay-per-click scams.  As an online industry, travel is a business in which success is driven by clicks—whether those clicks lead to a legitimate site or one that attempts to lure consumers elsewhere.

If you search for the name of a specific hotel, chances are that the first listing that comes up will be an advertisement for a booking service, not   the site of the specific hotel. While that's often a perfectly above-board partnership, it may not always produce the best deal for consumers. What's not acceptable is when fraudsters use search keywords to divert consumers to illegitimate sites offering counterfeit airline tickets or fake hotel vouchers.

So what should you do? Check out more than one site to compare deals. Don't forget to look up the rates on the hotel's website or an airline's website, which may offer special prices. For hotels, you can also go old-school and call the hotel directly—not the central reservations number—to inquire about discounts from a human who has up-to-date, on-the-ground information. If you are alert to travel scams, you should be able to spot this one.

Search engine manipulation.  Also known as " black hat SEOs " (for the black hats worn by villains in old film Westerns) or "cyber-squatting," this twist on search engine manipulation is used by scammers who insert other companies' brands, slogans or trademarks to imply a relationship that doesn't exist.

A consumer might find his search derailed by fraudsters using a well-known brand or trademark in their website content to boost their credibility when, in fact, no such partnership exists. Or scammers may "squat" on the URL for a website that sounds like what you're looking for—say, MarriottLosAngeles.com—and stuff it with advertisements for cruises and tours that haven't been approved by Marriott.

This practice is distracting and annoying but it's not actually malicious. To avoid it, type in web addresses carefully and check to be sure you're at the official site.

Catherine Fredman

I write about personal finance—for the past two years at Consumer Reports, where I specialize in unearthing scams and fraud.

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How to Get a Refund from or Complain to Any Travel Company: Which Government Agency Oversees What

By William J. McGee

February 27, 2024

Whether it’s a bankrupt cruise line, a canceled flight, a missing car rental reservation, or a hotel “walking” you due to overbookings, there are times when you need to complain to a higher authority.

But just who are those authorities in the U.S. travel industry? Well… it’s complicated.

The most important thing to do is always book travel with a credit card (rather than check, cash, or money transfer). In the case of a cancellation or shutdown, paying with a credit card gives you the right to invoke The Fair Credit Billing Act , overseen by the Federal Trade Commission (FTC). It ensures you are entitled to credit refunds for products that “weren’t delivered as agreed,” no matter where the company that charged you is based. 

Which government agency oversees travel companies?

Complaints about cruise lines

Recourse can be challenging when you’re dealing with cruises, since nearly all the largest lines are flagged and headquartered outside the United States. The February 2024 bankruptcy of American Queen Voyages (AQV) was a rarity in that it was an American company, and information on its shutdown—including details about filing for refunds—can be found on AQV’s site . 

The Federal Maritime Commission (FMC) weighed in on AQV’s bankruptcy, suggesting consumers file claims with their card issuers. 

As for complaints against the vast majority of cruise lines embarking from U.S. ports, the FMC states: “There is no federal government agency that regulates cruise customer service issues (e.g., itinerary changes, passenger cancellations, cabin concerns, etc.). Moreover, the Commission has limited jurisdiction over cruise lines…in the U.S.”

So you can see why it's so important to pay for cruises with a credit card, because that leaves passengers with recourse from their own credit card issuer.

FMC’s site offers advice on how to pursue complaints .

In addition, the U.S. State Department offers advice for U.S. citizens traveling on cruise ships in international waters.

Complaints about airlines

After 20-plus years as an airline passenger advocate, I can’t tell you how many times I’ve heard disgruntled flyers threaten to sue their carrier. 

Good luck with that. I wrote here about the failures of airline deregulation , and one of those failures is a legal loophole known as federal preemption . Simply put, it means that state legislatures, state attorneys general, and even state courts have virtually no authority over airlines, so your rights are greatly curtailed.

However, even loopholes have loopholes. You can still file suit against domestic airlines in small claims court. The dollar limits vary by state (free legal advice website Nolo maintains a list of every state's maximum dollar amount ) and range from $2,500 (Kentucky) to $25,000 (Delaware and Tennessee). 

Regardless of where you live, as long as your flight started or ended on land controlled by the United States, you can also file complaints with the U.S. Department of Transportation online, by phone, or by mail. DOT processes complaints for consumer, disability, and discrimination issues. 

On the same page , the DOT also provides links for filing safety complaints via the Federal Aviation Administration and security complaints via the Transportation Security Administration.  

Complaints about car rentals

The FTC offers advice on renting a car, as well as tips on charges, fees, and coverage options. Consumers who encounter problems with rental firms can file complaints with the FTC’s office that processes reports on “ fraud, scams, and bad business practices .”

Additionally, filing a rental complaint with a state attorney general can be very effective. A good place to start is National Association of Attorneys General, which has a map, including contact information for where to start in every state.

In fact, some states, such as New York, offer detailed advice and details  of their own on consumer protections.

Complaints about hotels and vacation rentals

The advice for addressing problems and complaints related to accommodations is similar to troubleshooting car rental issues.

USA.gov has its own list of whom to engage for complaints about travel, and it also recommends contacting state consumer protection offices ( it even tells you whom to write ) and the FTC.

The FTC also offers specific advice on vacation rental scams , which are now widespread.

Getting help for general problems

For bankruptcy filings

When U.S.-based companies file bankruptcy, either as Chapter 11 reorganizations or Chapter 7 liquidations, consumers have rights to claims . But you may wind up in line behind many other creditors.

You can keep abreast of developments if the travel company maintains a website. If it doesn’t, you’ll need to file claims through the court.

But what happens if your foreign airline or travel supplier (one that isn’t based in the United States) goes bankrupt? Obviously, laws vary by nation, as the DOT states : “Other countries may have bankruptcy laws that apply to foreign carriers and foreign ticket agents.”  

As for the U.S. State Department, the agency details what it can and cannot do for you in a crisis .

Unfortunately, in many cases Americans are exempt from foreign protections for shutdowns, such as in the U.K. and European Union. 

Not surprisingly, travel insurance companies advise you to purchase policies as added protection in such cases. If you do buy travel insurance, it’s wise to buy it from a third party and not from the company that sold you the travel product to begin with. Here's a list of reputable insurance providers , including a few marketplace websites where multiple insurers vie to sell you policies in one place.

For complaints that don’t involve legal filings

While it is not a government agency, the Better Business Bureau (BBB) may still assist you in resolving disputes and allows you to alert others about bad corporate behavior. Companies don’t like it when they’re given a bad rating by the BBB, so they may be willing so work with you to avoid it. Ratings cover a broad variety of travel companies and are sorted by the location of the business.

Remember that it always makes sense to file detailed claims directly with your travel company either before or while you also contact government agencies. 

Also remember that some travel companies, particularly hotels and car renters, may be franchisees of larger brands, so make sure to send copies of your complaint to their corporate headquarters.

And keep good records! Along with using a credit card—it’s the first rule of paying for travel products—this can be crucial to getting your money back. Your claims and complaints will have much more power if you include dates, times, names, and other pertinent details, such as flight numbers, room numbers, berths, vehicle descriptions, and so on. Photographs may help, too.

William J. McGee is the Senior Fellow for Aviation & Travel at American Economic Liberties Project. An FAA-licensed aircraft dispatcher, he spent seven years in airline flight operations management and was Editor-in-Chief of Consumer Reports Travel Letter . He is the author of Attention All Passengers and teaches at Vaughn College of Aeronautics. There is more at www.economicliberties.us/william-mcgee/ .

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Best Online Travel Agencies

Booking.com is our top choice for making your trip arrangements

Ligaya Malones is an editor, blogger, and freelance writer specializing in food and travel. Ligaya's work has appeared in publications including Lonely Planet and BRIDES.

We independently evaluate all recommended products and services. If you click on links we provide, we may receive compensation. Learn more .

Planning a trip can be easier through an online travel agency than if you handle each aspect of the planning separately. You can book hotels, air travel, rental cars, and more through a single site, and booking everything together sometimes results in discounts. By inputting a destination, a range of dates, and other preferences, you will see a list of options for each aspect of travel.

The best online travel agencies offer options from the largest number of airlines, hotels, car rental agencies, and more. Look for sites that offer discounts for combining reservations for different aspects of your trip. For example, the best sites will have lower rates if you book both plane tickets and a hotel through their services. The best sites also provide reviews from customers who actually have booked through the service. These are our top picks.

• Best Overall: Booking.com
• Best Budget: Skyscanner
• Best Price Predictor: Hopper
• Most Innovative: Kiwi.com
• Best for Eco-Conscious: Kind Traveler
• Best for Social Impact: I Like Local
• Best for Design-Forward Homestays: Plum Guide
• Our Top Picks
• Booking.com

Kind Traveler

I Like Local

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Final Verdict

Frequently asked questions, methodology, best overall : booking.com.

 Booking.com

This industry leader offers one of the most comprehensive trip planning platforms on the Internet.

Lots of options to choose from

Interface is easy to use

Numerous filters to customize your search

Tricky to tell whether changes/cancellations can be made with Booking.com or the vendor directly

Booking.com was founded in 1996 and has grown into an industry leader that stands out for being one of the most comprehensive trip planning platforms out there. From one website, you can compare and book accommodations, flights (including one-way and multi-city flights), sightseeing activities, and even airport taxis. The website lists more than 28 million accommodation options, from hotels, hostels, and B&Bs to vacation homes and luxury resorts—you can browse more choices per destination on Booking.com than other online travel agencies. The website also performs well on cost and typically returns lower-than-average prices for flights and hotels. 

Booking.com's interface is also easy to use. On the home page, search for a hotel by entering your chosen destination and dates. Then, use the extensive list of filters—such as price range and distance from the city center—to narrow the results down and find the best fit. You can also search for a specific hotel, or seek inspiration by clicking through options grouped by destination or property type or by topic such as the country’s best Michelin-starred hotel restaurants or the top cities for vegan travelers. The flights, car rental, and other tabs are just as intuitive. 

Best Budget : Skyscanner

 Skyscanner

You can compare prices across airlines, hotels, and car rentals.

Simple interface

Option to toggle searches between specific dates or by monthly calendars

Search Everywhere button is great for spontaneous planners

Extra clicks are required to make a final purchase

Must read fine print for changes/cancellations—may need to deal directly with the vendor

Ads on the sidebar can be distracting

Find deals on airfare, hotels, and car rentals with an aggregator site like Skyscanner , which uses a metasearch engine to compare prices from all online travel agencies and the airline, hotel, or car rental company in question. Run searches with fixed dates, opt to compare airfare prices month to month, or click “Cheapest Month.” Searches also include options for nearby airports or non-stop flights only. With hotel searches, you can choose to select only from properties with free cancellation, a cleanliness rating of 4.5/5 or higher, or 3- or 4-starred hotels only. Car rental searches include an option to select “return car to different location.”

Once you’ve found the best rate, click on the link to be redirected to the third-party site to make your booking. Feeling spontaneous? The Search Everywhere button on the homepage offers a list of the cheapest flight deals for destinations both locally and across the world—just plug in your departure airport first.

Best Price Predictor : Hopper

The company claims a 95 percent accuracy rate at predicting when flights and hotel rates will be cheapest.

Color-coded system makes it easy to determine cheapest days to buy

App is easy to use

Option to track flights and receive alerts when the best time to buy arises

Some have mentioned the app functions better as a research tool than a booking tool

Unclear whether Hopper will price match if you find a cheaper flight elsewhere

Hopper is a travel app available on iOS and Android that aims to help travelers save on airfare by usng historical data and their own algorithm to predict when flights will be cheapest. Just type in where and when you’d like to fly and Hopper will present you with a color-coded pricing calendar indicating how much tickets are likely to cost. (Green is the least expensive, then yellow, orange, and red for most expensive.) Hopper will also recommend you either buy now or wait, or you can choose to watch a trip and receive notifications on the best time to buy. In addition, the app has expanded to offer hotel and car rental price predictions, too.

Some newer features since the app’s inception in 2009 include an option to freeze a price for a limited time—for an extra fee—as well as exclusive app-only discounts. Hopper is free to download, and you can choose to book directly through the app, though some users mentioned they use Hopper as more of a research tool before booking directly with the airline or hotel. The company claims a 95 percent accuracy rate at predicting flight rates up to a year ahead.

Most Innovative : Kiwi.com

This metasearch engine scours the web to piece together the ideal itinerary using planes, trains, buses, and more.

Creative itineraries get you where you need to go, especially if you’ve got a multi-stop trip

Kiwi Guarantee offers rebooking or cancellation protections

Nomad option appeals to travelers with a lot of flexibility

Creative itineraries mean you may not fly out of the same airport you flew into

Kiwi Guarantee has an additional fee

Charges all-in-one fee for booking flights, trains, buses (though you can always purchase a la carte)

Travelers planning multi-city destinations and seeking a bargain, as well as those looking to take planes, trains, and automobiles to get there, might consider Kiwi . Kiwi is a metasearch engine that scours and pieces together itineraries from various airlines (even if they don’t have a codeshare agreement), considers multiple airports (even if your arrival airport is different from departure), and offers booking options, whether you’re looking at very specific dates or more general ones (up to 60 nights).

Some will find the ability to make multiple bookings for a particular trip more convenient than going at it manually several different times, though note that you must opt into the Kiwi Guarantee program to access rebooking and refund protections should your reservation change or be canceled. Kiwi’s Nomad option allows you to plug in a bunch of destinations you’d like to visit and the length of your intended stay, and the website will churn out the most affordable itineraries for review.

Best for Eco-Conscious : Kind Traveler

A give-and-get business model means booking accommodations with exclusive perks, a donation to environmental organizations, and more.

All participating hotels include a local give-back component

Exclusive savings and perks

Participating hotels are located in some of the most beautiful places in the world

Inventory is much smaller compared to other booking platforms

Some of the amenities mentioned are based on availability only

In 2022, Kind Traveler (an online trave agency focused on hotel bookings) announced an increase in environmentally and socially conscious hotels, charity donations, voluntourism opportunities, and additional perks like waived resort fees or a welcome amenity.

Unlock exclusive hotel rates and perks from participating Kind Traveler hotels with a minimum $10/night minimum donation to a local charity. For example, stay at the Six Senses Laamu in the Maldives and receive up to $33 off the nightly rate and perks such as a food and beverage credit and an Earth Lab or Alchemy Bar workshop when you make a donation to Manta Trust. The organization funds coastal research to protect the island nation’s large yet fragile population of reef mantas.

Select from more than 140 participating hotels from the Hawaiian Islands to Bozeman, Montana, and the Maldives. Charities include wildlife, human rights, arts, education, and environmental preservation organizations.

Best for Social Impact : I Like Local

Choose from a host of travel experiences with the peace of mind that 100 percent of the cost goes directly to local partners.

Social impact mission woven into organization’s business model

Immersive experiences led by local guides

Range of experiences offered

May not be best fit for those seeking upscale, luxury experiences and stays

Can’t sort experiences by a list of countries (though an interactive map is available)

No experiences outside of Africa and Asia

For an online travel agency with a booking platform designed to route dollars spent directly to the communities travelers intend to visit, consider I Like Local . Visit the website to browse a host of travel experiences in countries including Indonesia, Kenya, and Cambodia. Experiences include homestays and farmstays as well as wellness and culturally oriented experiences—from cooking and cycling tours to weaving classes.

To search for an experience, select from drop-down items like travel dates and experience categories, or view a global map and click on a country to view experiences that way.

The platform got its start in 2014 and has grown to 4,000 local hosts across nearly 20 countries. As a social impact organization, 100 percent of each booking fee goes to local hosts. To date, 16,000 travelers have booked with I Like Local.

Best for Design-Forward Homestays : Plum Guide

Browse and book seriously vetted, design-forward vacation homes.

Highly curated inventory of vacation rentals across the world

Design-forward

Thorough vetting process

Does not publish guest reviews

Other platforms have homes available across more destinations

When it comes to booking a vacation home, serviced apartment, or condo, travelers are spoiled for choice. Plum Guide is an online travel agency that specializes in accommodations—though not just any home makes its directory. The company claims that each potential home listed on its site must jump through 150 hoops to be included, from internet speed and mattress and pillow quality to the showers’ water pressure and the home’s proximity to dining, shopping, and attractions.

Search by a featured collection on the website such as “ pet-friendly homes ” or “one-of-a-kind homes in Palm Springs.” Scroll to the bottom of its homepage to view its top destinations, as well as a list of all destinations where Plum Guide homes are available, including Barbados, Mexico, Portugal, Switzerland, the U.S., and Turkey. Note: From the top right-hand corner of the site, use the dropdown menu to select currency of choice.

As long as you know what you value most out of your travel experience—such as affordability, social impact, or luxe accommodations—there’s an online travel agency to help plan your next trip. Be sure to read the fine print, as some agencies are third-party websites and not direct vendors. If you're not sure where to start, Booking.com is your best bet for a smooth user experience and hard-to-beat offers on flights, hotels, and other travel arrangements.

What Is the Biggest Travel Agency?

Our choice for best overall, Booking.com, is known as an industry leader with listings for all major hotels, airlines, car rental companies, and more. It boasts more choices for accommodations per destination than any other site, and we found its interface to be user-friendly.

Are Online Travel Agencies Worth It?

This depends on your needs and priorities. The best online travel agencies certainly can save time by booking everything all at once. However, if you're someone who is good at haggling and enjoys the details of planning a trip, you might be able to find better deals by reaching out to hotels or other destinations and speaking to someone personally.

Is It Cheaper to Book Online Than With a Travel Agent?

Not always. A travel agent you know and trust should have the experience and connections to find deals that can match or surpass what you'll find online. Additionally, if something goes wrong, travel agents provide you with an actual person you can use as an advocate to correct the problem . But if you don't have access to a good travel agent, online sites still provide plenty of ways to streamline planning and save money .

We considered dozens of online travel agencies and narrowed down the options based on user experience, volume and quality of inventory, unique offerings and specials, and customer reviews. We also assessed travel companies’ environmentally and socially conscious policies.

Catherine Falls Commercial / Getty Images

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Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Air Travel Complaints

Obtaining assistance to resolve air travel  complaints.

Air Travelers Have Rights. Federal laws protect airline passengers by specifying airlines’ obligations, including when a flight is oversold, luggage is mishandled, a flight is delayed on the tarmac, and refunds are requested.  Federal laws also prohibit airlines from discriminating against an air traveler on the basis of his or her disability, race, color, national origin, religion, sex, or ancestry.

DOT’s aviation consumer protection website provides information on key topics of interest to air travelers organized by topic.  For additional convenience, DOT maintains a “Fly Rights” guide , as an easy to use reference for air travelers.  

Air Travel Issues.

Airline Safety: For information on reporting an airline safety issue visit the Federal Aviation Administration’s Hotline webpage here . 

Aviation Security: For concerns about aviation security call the Transportation Security Administration (TSA) toll-free at 1-866-289-9673 or email TSA.  For additional information, visit the TSA website .

Non-safety or security air service related issues: For the fastest resolution of many air service related issues, contact an Airline or Ticket Agents’ Customer Service Representative.  You may also contact DOT's Office of Aviation Consumer Protection.

Disability-Related Air Travel Issues.

If you encounter a disability-related issue about an airline accommodation or service, ask to speak to the airline’s Complaint Resolution Official (CRO).  A CRO is the airline’s expert in disability related issues in air travel and has the authority to resolve complaints on behalf of the airline.

Air travelers who experience disability-related problems may also call DOT’s toll-free hotline for air travelers with disabilities 1-800-778-4838* to obtain assistance.  The hotline will provide general information about the rights of air travelers with disabilities, respond to requests for printed consumer information, and assist air travelers with disabilities with time-sensitive disability-related issues.  The hours for the hotline are 9 a.m. to 5 p.m. Eastern time, Monday through Friday, except federal holidays.

Air travelers who believe their rights have been violated or are unable to resolve an issue to their satisfaction may file complaints with the airline, ticket agent and/or DOT.

Filing a complaint with an airline or a ticket agent.

• DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them (30 days for disability-related complaints).
• DOT also asks that ticket agents respond to consumer who file complaints with them.
• DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted.  There may be a form on the airline’s website for this purpose.  Often, you may also email or write to the airline or ticket agent’s consumer office at its headquarters.

Filing a complaint or comment with DOT.

• Use this online form to send a complaint or comment to DOT about an air travel consumer or civil rights (including disability) related issue or experience.
• When mailing a letter, please include your full address and phone number as well as complete and accurate information about your trip and the problem you had or are having.

Office of Aviation Consumer Protection  U.S. Department of Transportation 1200 New Jersey Avenue, SE Washington, DC  20590

• You may contact DOT by phone at 202-366-2220 for information related to a consumer related problem.  However, for a case to be processed as a complaint, it must be submitted to DOT in writing.

Private legal action . You may be able to seek recourse through small claims court.   Click here for more information. 

DOT’s Consumer Complaint Process. 

For Disability and Discrimination Complaints

• A Transportation Industry Analyst will forward your complaint to the airline and the airline is required to respond to you and DOT. 
• Once the airline’s response is received, a DOT analyst will review your complaint and the airline’s response to determine if a violation occurred.  After the analyst reviews your case, it will be given to an attorney for review.  Once your case is reviewed by an attorney, an analysis with findings will be sent to you.  Please note that due to the volume of cases received, and the thoroughness of this process, it may take some time to fully process your case.

For All Other Complaints 

• A Transportation Industry Analyst will forward your complaint to the airline or ticket agent. The airline or ticket agent will provide you a written response. The analyst will ask the airline and ticket agent to provide a copy of the response to DOT if it falls under one of the areas DOT's Office of Aviation Consumer Protection enforces.  The DOT analyst will then review the case to determine whether a violation occurred.  
• If your complaint involves an air travel service issue, regardless of whether DOT's Office of Aviation Consumer Protection has enforcement authority in the area, it will be logged in its database and included in the total number of complaints that is reported in DOT's monthly Air Travel Consumer Report .  It will also help DOT spot trends in the airline industry and may be the basis for rulemaking action. 

Review of DOT Complaints.

• DOT's Office of Aviation Consumer Protection intends to conduct a comprehensive review of air travel service complaints annually to determine the extent to which regulated entities are complying with the laws that it enforces and to track trends or spot areas of concern that may warrant further action.  This review may form the basis for investigations and possible enforcement action and regulatory actions.

Statistics on the number of complaints filed with DOT.

• Every month, DOT publishes its Air Travel Consumer Report , which contains information about the number and type of air travel service complaints DOT receives about airlines and ticket agents.  This report is made available to the public so that consumers and air travel companies can compare the complaint records of individual airlines, ticket agents, and tour operators.
• In addition to complaints, the report also contains statistics that the airlines file with us on flight delays, cancellations, bumping, mishandled baggage, and other helpful information.

* If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.

Winter is here! Check out the winter wonderlands at these 5 amazing winter destinations in Montana

• Travel Tips

What If A Travel Agency Doesn’t Reply To Complaints

Published: November 29, 2023

Modified: December 28, 2023

by Tammara Fortson

• Plan Your Trip
• Sustainability

Introduction

Welcome to the world of travel agencies! These companies bring dreams to life by curating unforgettable experiences for globetrotters across the globe. However, even in this exciting industry, not everything runs smoothly. One common issue that travelers encounter is the failure of travel agencies to respond to complaints.

Whether it’s a delayed flight, a disappointing hotel experience, or an unresolved issue with a tour package, customers often reach out to travel agencies seeking assistance. Unfortunately, some agencies fail to respond promptly or completely, leaving customers frustrated and dissatisfied.

In this article, we will explore the reasons behind travel agencies’ failure to respond to complaints, the impact it has on customers, and their legal rights and remedies. We will also suggest alternative ways to resolve complaints and provide tips to avoid encountering non-responsiveness from travel agencies altogether.

So, if you’ve ever wondered what to do when a travel agency doesn’t reply to your complaints, or if you simply want to be prepared in case such a situation arises, this article is for you. Let’s dive in and navigate the challenges of dealing with unresponsive travel agencies!

Reasons for Travel Agency’s Failure to Reply to Complaints

There are several reasons why a travel agency may fail to respond promptly or effectively to customer complaints. While not all agencies exhibit these behaviors, understanding the common reasons behind their non-responsiveness can shed light on the challenges customers face. Here are a few possible explanations:

• Lack of Resources: Travel agencies, especially smaller ones, may have limited staff and resources to handle a high volume of complaints. This can lead to delays in response times or incomplete resolution of issues.
• Poor Communication Channels: In some cases, travel agencies may not have efficient communication channels in place to receive and process complaints. This can result in missed or overlooked customer feedback.
• Inadequate Training: Travel agency staff who interact with customers may lack proper training on handling complaints. Without the necessary skills and knowledge, they may struggle to effectively address and resolve issues.
• Overwhelmed by Complaints: During peak travel seasons or when faced with a surge in complaints, travel agencies may become overwhelmed and struggle to respond in a timely manner.
• Internal Disorganization: Inefficient internal processes and communication within the travel agency can hamper their ability to promptly respond to complaints and provide resolutions.
• Lack of Accountability: Some travel agencies may not prioritize customer complaints or take them seriously. This lack of accountability can lead to a disregard for timely responses and effective resolutions.

It is important to note that these reasons are not an excuse for a travel agency’s failure to respond to complaints. Customers have the right to expect a timely and satisfactory resolution, regardless of these challenges. However, understanding the underlying factors can help customers navigate the situation and seek alternative courses of action if needed.

Impact on Customers

The failure of a travel agency to respond to customer complaints can have a significant impact on travelers. Here are some of the key effects it can have:

• Heightened Frustration: When customers reach out to a travel agency with a complaint, they expect a prompt and satisfactory response. However, the lack of communication or assistance can amplify their frustration and dissatisfaction.
• Uncertainty and Anxiety: Without a response from the travel agency, customers are left uncertain about the status of their complaint and any potential resolutions. This can cause anxiety and stress, especially if the complaint involves significant financial or emotional investment.
• Negative Travel Experience: An unresolved complaint can taint the entire travel experience. Instead of enjoying their trip, customers may find themselves preoccupied with the issue, leading to a less enjoyable vacation or business trip.
• Lack of Trust: Non-responsiveness from a travel agency erodes the trust customers have in the company. It raises doubts about the agency’s commitment to customer satisfaction and can deter customers from using their services in the future.
• Financial Loss: In some cases, unresolved complaints can result in financial losses for customers. Whether it’s due to additional expenses incurred to rectify the issue or the loss of money spent on a disappointing service, customers may end up paying more than they initially anticipated.
• Damage to Reputation: Customers who experience non-responsiveness from a travel agency may share their negative experience with others. This can damage the agency’s reputation and affect their ability to attract new customers.

Overall, the impact on customers goes beyond the immediate frustration of an unaddressed complaint. It can tarnish their travel experience, erode trust, and result in financial losses. Therefore, it is essential for travel agencies to understand the consequences of their non-responsiveness and take proactive steps to address customer complaints effectively.

Legal Rights and Remedies

When a travel agency fails to respond to customer complaints, it’s important for customers to be aware of their legal rights and potential remedies. While the specific laws and regulations may vary depending on the country or region, here are some common avenues for seeking resolution:

• Consumer Protection Laws: Many countries have consumer protection laws in place that safeguard the rights of travelers. These laws may outline specific provisions for handling complaints and provide recourse for customers who have not received a satisfactory response from the travel agency.
• Contractual Obligations: Customers who have signed a contract or agreement with the travel agency may have legal recourse based on the terms and conditions outlined in the agreement. Breach of contract or failure to provide promised services can form the basis for legal action.
• Alternative Dispute Resolution: In some cases, customers may be able to pursue alternative dispute resolution methods, such as mediation or arbitration, to resolve the complaint. These processes offer a less formal and time-consuming way to seek a resolution outside of the court system.
• Regulatory Authorities: Customers can reach out to relevant regulatory authorities in the travel industry to file a complaint against the travel agency. These authorities may have the power to investigate the issue and take appropriate action.
• Legal Consultation: In complex cases or situations where customers are unsure of their legal rights and options, seeking legal consultation can provide valuable guidance. An experienced lawyer specializing in travel law can assess the situation and provide advice on the best course of action.

It’s important for customers to understand that pursuing legal remedies can be a lengthy and potentially costly process. Therefore, it’s advisable to seek resolution through alternative means, such as direct communication with the travel agency or utilizing online consumer complaint platforms, before resorting to legal action.

Remember, legal rights and remedies may vary depending on your location and the specific circumstances of your complaint. It’s always recommended to consult with a legal professional familiar with the laws and regulations in your jurisdiction.

Alternatives to Resolving Complaints

While legal remedies are an option for customers facing unresponsive travel agencies, there are alternative routes to consider before pursuing formal action. These options aim to resolve complaints in a more amicable and efficient manner. Here are some alternatives to consider:

• Direct Communication: Start by reaching out directly to the travel agency through multiple channels, such as phone, email, or social media. Clearly outline your complaint and desired resolution. Be polite but firm in your communication, emphasizing the impact the issue has had on your travel experience.
• Escalation to a Manager or Supervisor: If your initial contact with the travel agency does not yield a satisfactory response, escalate the matter to a higher authority within the company. Request to speak with a manager or supervisor who has more authority to address your complaint.
• Use Online Platforms: Take advantage of online consumer complaint platforms, such as review websites or social media platforms, to share your experience. Many travel agencies monitor these platforms and may be more responsive to public complaints to protect their reputation.
• File a Dispute with Your Payment Provider: If you paid for your travel arrangements using a credit card or another form of payment that offers protection against fraudulent or unsatisfactory services, consider filing a dispute with the payment provider. They may be able to help resolve the issue and potentially issue a refund.
• Utilize Travel Insurance: If you have travel insurance, review your policy to determine if the issue you’re facing is covered. If so, file a claim with your insurance provider and provide them with all the necessary documentation and evidence to support your complaint.
• Seek Assistance from Travel Advisory Organizations: Contact travel advisory organizations or industry watchdog groups that can advocate on your behalf. They may have resources and influence to facilitate resolution between you and the travel agency.

By exploring these alternative options, you increase your chances of obtaining a satisfactory resolution without resorting to legal action. However, it’s important to document all communication, keep records of any evidence or supporting documents, and remain persistent in your pursuit of resolution.

Remember, each situation is unique, and the effectiveness of these alternatives may vary. Assess the feasibility and potential outcomes of each option based on your specific circumstances before proceeding.

Ways to Avoid Travel Agency’s Non-responsiveness

While encountering a non-responsive travel agency can be frustrating, there are steps you can take to minimize the chances of facing such a situation. Here are some effective ways to avoid travel agency’s non-responsiveness:

• Research and Choose Reputable Agencies: Prior to booking your travel arrangements, perform thorough research to identify reputable travel agencies with a track record of excellent customer service. Look for agencies with positive reviews, industry certifications, and a strong reputation for resolving customer complaints.
• Read and Understand Terms and Conditions: Before making any bookings, carefully read and understand the terms and conditions provided by the travel agency. Pay close attention to their policies regarding complaints and dispute resolution. This will help you know what to expect and your rights as a customer.
• Communicate Your Expectations Clearly: When making reservations or purchasing travel packages, clearly communicate your expectations to the travel agency. Specify any specific requirements or preferences you have and ask for written confirmation of the agreed-upon details. This will help set clear expectations from the start.
• Keep Copies of All Documentation: It’s important to keep a copy of all communication, booking confirmations, receipts, and any other documentation related to your travel arrangements. These documents will serve as evidence in case you need to escalate a complaint or seek legal remedies in the future.
• Use Secure and Reliable Payment Methods: When making payments to the travel agency, use secure and reliable payment methods such as credit cards or reputable online payment platforms. These methods offer additional protection and dispute resolution options in case of unsatisfactory services or non-responsiveness from the travel agency.
• Maintain Prompt and Clear Communication: If you encounter any issues or have questions during your travel, promptly communicate with the travel agency. Be clear and concise in your communication, providing all necessary details. This proactive approach may prompt the agency to respond more effectively.
• Utilize Travel Insurance: Consider purchasing comprehensive travel insurance that covers possible disruptions or issues during your trip. Familiarize yourself with the policy coverage and claims process to ensure you can make a claim if needed.
• Leave Constructive Feedback: After your trip, provide feedback about your experience with the travel agency. Whether it’s through online review platforms or directly to the agency, sharing your feedback can help improve their services and hold them accountable.

By following these suggestions, you can increase the likelihood of receiving responsive and satisfactory assistance from your chosen travel agency. However, it’s important to remember that unforeseen circumstances can still arise. It’s crucial to be prepared and knowledgeable about your rights and available options if you encounter non-responsiveness from the agency.

Dealing with a travel agency that fails to respond to customer complaints can be a frustrating and disappointing experience. However, by understanding the reasons behind this non-responsiveness, the impact it has on customers, and the available remedies, you are better equipped to navigate such situations.

While legal options exist, it’s often beneficial to explore alternative avenues first, such as direct communication, escalation to higher authorities, and utilizing online platforms. These alternatives can often lead to a more satisfactory resolution without the need for formal legal action.

To minimize the chances of encountering non-responsiveness, take proactive steps like researching reputable agencies, clearly communicating your expectations, keeping documentation, and utilizing secure payment methods. Additionally, travel insurance and providing constructive feedback can enhance your overall experience and help hold travel agencies accountable.

Remember, each situation is unique, and your specific circumstances may require tailored approaches. It’s crucial to understand your legal rights and consult with professionals if needed.

Although encountering non-responsiveness from a travel agency can be disheartening, being aware of your options and taking the appropriate steps can help resolve complaints and ensure a more enjoyable travel experience. By advocating for yourself and seeking resolution, you can navigate the challenges and secure the level of service and support that you deserve.

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Chase Freedom Unlimited Review: A Potential One-Card Solution

What’s on This Page

The bottom line, pros and cons, detailed review, compare to other cards, benefits and perks, drawbacks and considerations, how to decide if it's right for you.

The card's rewards structure isn't the easiest to remember. But its useful bonus categories, flexible rewards and outstanding welcome offer make it a top contender among cash-back cards.

Rewards rate

Bonus offer

Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

0% intro APR on purchases and Balance Transfers for 15 months

Ongoing APR

APR: 20.49%-29.24% Variable APR

Cash Advance APR: 29.99%, Variable

Penalty APR: Up to 29.99%

Balance transfer fee

Either $5 or 5% of the amount of each transfer, whichever is greater.

Foreign transaction fee

3% of each transaction in U.S. dollars

• INTRO OFFER: Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!
• Enjoy 6.5% cash back on travel purchased through Chase Travel, our premier rewards program that lets you redeem rewards for cash back, travel, gift cards and more; 4.5% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and 3% on all other purchases (on up to $20,000 spent in the first year).
• After your first year or $20,000 spent, enjoy 5% cash back on travel purchased through Chase Travel, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.
• No minimum to redeem for cash back. You can choose to receive a statement credit or direct deposit into most U.S. checking and savings accounts. Cash Back rewards do not expire as long as your account is open!
• Enjoy 0% Intro APR for 15 months from account opening on purchases and balance transfers, then a variable APR of 20.49% - 29.24%.
• No annual fee – You won't have to pay an annual fee for all the great features that come with your Freedom Unlimited® card
• Keep tabs on your credit health, Chase Credit Journey helps you monitor your credit with free access to your latest score, alerts, and more.
• Member FDIC

No annual fee

Intro APR period

High rewards rate

No minimum redemption amount

Requires good/excellent credit

The Chase Freedom Unlimited® offers a compelling combination of valuable rewards, flexible redemption options, a lengthy 0% introductory APR period and a sign-up bonus that’s worth more than most cash-back cards offer — all for an annual fee of $0 .

The Chase Freedom Unlimited® earns 3% cash back on restaurants and drugstore purchases, 5% back on travel booked through Chase and 1.5% back on other purchases. Put that together and you have a card that can really pile up the cash back. And if you carry other credit cards that also earn Chase Ultimate Rewards® points , it packs even more value.

But all those different rewards rates make the card more complicated than competitors that offer a simpler 1.5% back on everything. One remedy: Make the Chase Freedom Unlimited® a top-of-wallet card for every purchase, and you’ll be sure to score those bonus rewards without having to think much about it.

It’s why this card makes a compelling case to be a one-card solution among cash-back credit cards.

Chase Freedom Unlimited® : Basics

Card type: Cash back .

Annual fee: $0 .

Sign-up bonus: Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back! ( NOTE: This offer is available when you apply through NerdWallet. If you apply directly with Chase or through a different website, you may not be eligible for this offer.)

5% back on travel booked through Chase.

3% back at restaurants, including takeout and eligible delivery services.

3% back on drugstore purchases.

Through March 31, 2025, 5% back on qualifying Lyft services purchased through the Lyft app.

1.5% cash back on everything else.

Interest rate: 0% intro APR on purchases and Balance Transfers for 15 months, and then the ongoing APR of 20.49%-29.24% Variable APR .

Foreign transaction fee: 3%.

» MORE: Benefits of the Chase Freedom Unlimited

Chase Ultimate Rewards® points

Although the Chase Freedom Unlimited® is marketed as a cash-back card, your spending actually earns Chase Ultimate Rewards® points. Points are worth a penny apiece when redeemed for cash back, thus you get 1.5% cash back or more depending on the category of your purchase. Points may also be redeemed for:

Gift cards at 1 cent per point.

Travel booked through Chase at 1 cent per point.

Amazon purchases at 0.8 cent per point.

The Chase Freedom Unlimited® is an excellent card on its own, but it's even better as a companion to other cards that earn Chase Ultimate Rewards® points. More on that below.

» MORE: Chase credit cards mobile app review

Chase Freedom Unlimited® vs. Chase Freedom Flex℠

If you're looking at the Chase Freedom Unlimited® , it's logical to wonder how it compares with the similarly named Chase Freedom Flex℠ .

Both Freedom-branded cards have an annual fee of $0 , and both offer lucrative ways to earn cash back.

The choice mostly comes down to rewards: 5% quarterly rotating categories on the Chase Freedom Flex℠ or the 1.5% “everything else” (instead of 1% everything else) of the Chase Freedom Unlimited® .

A quick evaluation:

Chase Freedom Flex℠ : The 5% cash back is enticing but complicated. Bonus cash back is also capped at $1,500 per quarter in spending before reverting to 1% back. Category activation is required; all other purchases earn 1% cash back.

Chase Freedom Unlimited® : The 1.5% back on everything else is less exciting but simpler and way more flexible.

Which is more valuable will depend on how well the rotating bonus categories of the Chase Freedom Flex℠ match your spending. It also depends on how much you spend overall. Big spenders might get more value from 1.5% on everything else because it’s unlimited.

The Chase Freedom Unlimited® runs on the Visa payment network, while the Chase Freedom Flex℠ is a Mastercard. In terms of acceptance, it doesn't matter much if you carry a Visa or a Mastercard . But Visa and Mastercard do offer some differing side perks.

The table in the dropdown menu below highlights the differences in rewards between the two cards and the older Chase Freedom® , which is no longer accepting applications and has been effectively replaced by the Chase Freedom Flex℠ .

For more information on which of these Freedom credit cards is right for you, see our full comparison story .

(There is yet another rewards-earning Freedom product — the Chase Freedom Rise℠ — but unlike the cards above, it is meant for beginners to credit.)

As a cash-back card, the Chase Freedom Unlimited® delivers a great treat for new cardholders followed by high ongoing value at a low cost. Its best features include:

Potentially rich sign-up bonus

Unlike a standard credit card bonus, which pays you a lump sum once you hit a specific spending amount, the bonus on the Chase Freedom Unlimited® comes in the form of higher reward rates in the first year, which, depending on how much you spend, can really add up: Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back! ( NOTE: This offer is available when you apply through NerdWallet. If you apply directly with Chase or through a different website, you may not be eligible for this offer.)

Comparable no-fee cash-back cards nowadays offer bonuses of around $200.

Useful bonus categories

The bonus rewards categories are useful and lucrative:

5% back on travel purchased through Chase.

Restaurants and drugstores are especially useful rewards categories for many households. Spend $3,000 a year combined in those categories, and you’ll earn $90 annually.

And if you book travel through Chase, 5% can add up quickly on pricey travel itineraries. Vacation travel costing $6,000 gets you back $300, for example.

1.5% on 'everything else'

Cash-back credit cards with bonus categories, like 3% back on restaurants, typically offer 1% cash back on “everything else.” The Chase Freedom Unlimited® offers 1.5% back on everything else.

While 0.5% more doesn’t seem like much, it adds up for big spenders because it has no limit. And many big-ticket expenses seldom fall neatly into typical bonus categories — think medical bills, car tires and furnace repair.

For those who spend a lot, say $5,000 per month on “everything else,” the extra 0.5% rate on the Chase Freedom Unlimited® means an extra $300 a year in cash back, compared with its typical competitors.

» MORE: Which 1.5% cash-back credit card should you choose?

Point transfers to maximize value

Because Chase allows you to transfer its points among cards that earn them, the Chase Freedom Unlimited® can be a cornerstone of a strategy to get maximum value out of every dollar you spend. If you have multiple Chase cards, you can:

Earn more points by splitting your spending between this card and the Chase Freedom Flex. By using the Chase Freedom Flex for purchases in the 5% bonus categories and the Chase Freedom Unlimited® on all other spending, you'd boost your overall rewards earnings significantly.

Get more value per point by transferring rewards to a card with elevated redemption values. Points earned with this card are usually worth a penny apiece. But several Chase cards give you more value per point when you use them to book travel through Chase's online portal, operated by Expedia:

With the Chase Sapphire Preferred® Card and the Ink Business Preferred® Credit Card , each point is worth 1.25 cents when redeemed for travel through Chase.

With the Chase Sapphire Reserve® , points are worth 1.5 cents apiece when redeemed for travel through Chase.

These three cards also allow you to transfer points at a 1:1 ratio to about a dozen airline and hotel loyalty programs, including United Airlines, Southwest Airlines, JetBlue, Marriott and Hyatt. Depending on how you use transferred points, you could reap even more value.

» MORE: What is the 'Chase trifecta'?

It’s complicated

The 1.5% flat rate is easy enough to understand, but the mix of reward rates in other spending categories is head-spinning — especially for cash-back lovers, who tend to value simplicity. Add in the extra 1.5% in the first year, and things get even more ... interesting.

If you don’t want to carry around a rewards cheat sheet to optimally use a credit card and you’re just interested in cash-back rewards — not necessarily Chase Ultimate Rewards® — the Wells Fargo Active Cash® Card is one of the best flat-rate cards on the market. It offers 2% cash back on everything — and not just for a limited time.

» MORE: Credit cards that earn 2% cash back or more on purchases

Better rates available in specific categories

Cards with rewards bonus categories are most valuable when you spend a significant amount in those categories.

Alternative options include:

The Blue Cash Preferred® Card from American Express pays an industry-leading 6% cash back at U.S. supermarkets on up to $6,000 a year in spending (then 1%), plus 6% on select U.S. streaming subscriptions, 3% at U.S. gas stations, 3% on transit and 1% on all other spending. Terms apply ( see rates and fees ). It comes at a cost, though: A $0 intro annual fee for the first year, then $95. Terms apply. This is an ideal card for high grocery spenders.

The Bank of America® Customized Cash Rewards credit card pays 3% in a category of your choice (gas/EV charging, online shopping (including cable, phone, internet and streaming services), dining, travel, drugstores or home improvement/furnishings) and 2% at grocery stores and wholesale clubs, on up to $2,500 in combined choice-category/grocery-store/wholesale-club spending per quarter. All other spending earns 1% cash back.

You can find out more about how this cash-back credit card compares versus the competition by visiting our list of best credit cards to get .

The Chase Freedom Unlimited® is a great deal for consumers — especially for those who already have the Chase Sapphire Preferred® Card or Chase Sapphire Reserve® .

It comes with a potentially rich sign-up offer, useful bonus rewards categories and plenty of options for cashing in rewards. It’s not as simple as a flat-rate cash-back card, but its versatility and value make it a strong choice.

» MORE: Which Chase Freedom credit card is right for you?

To view rates and fees of the Blue Cash Preferred® Card from American Express , see this page .

Looking For Something Else?

Methodology.

NerdWallet reviews credit cards with an eye toward both the quantitative and qualitative features of a card. Quantitative features are those that boil down to dollars and cents, such as fees, interest rates, rewards (including earning rates and redemption values) and the cash value of benefits and perks. Qualitative factors are those that affect how easy or difficult it is for a typical cardholder to get good value from the card. They include such things as the ease of application, simplicity of the rewards structure, the likelihood of using certain features, and whether a card is well-suited to everyday use or is best reserved for specific purchases. Our star ratings serve as a general gauge of how each card compares with others in its class, but star ratings are intended to be just one consideration when a consumer is choosing a credit card. Learn how NerdWallet rates credit cards.

Frequently asked questions

Cardholders earn 5% back on travel booked through Chase and 3% back at restaurants and drugstore purchases. All other purchases earn 1.5% back. Plus, through March 31, 2025, cardholders earn 5% back on qualifying Lyft services purchased through the Lyft app.

You’ll need good to excellent credit to qualify for the Chase Freedom Unlimited® . Generally speaking, this is defined as a credit score of 690 or better. But a credit score alone isn’t enough to qualify for any credit card. Issuers take into account your income, existing debts and other information.

It depends on your spending habits. The cards have identical sign-up bonuses, 0% APR periods and $0 annual fees. The main difference is in the rewards. The travel, restaurant and drugstore rewards are the same on both cards. But the Chase Freedom Unlimited® offers a solid 1.5% back on "everything else," while the Chase Freedom Flex℠ offers 5% cash back in rotating quarterly categories and 1% on other spending.

The annual fee on the Chase Freedom Unlimited® is $0 .

The Chase Freedom Unlimited® is a Visa.

Yes. The bonus is: Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

Yes. The cards have some identical rewards, but you can use them together to maximize your cash back.

About the author s

Claire Tsosie

Gregory Karp

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'Conan O'Brien Must Go' is side-splitting evidence of life beyond late night TV

Eric Deggans

Conan O'Brien dresses as a Viking in Norway. Conaco/Max hide caption

Conan O'Brien dresses as a Viking in Norway.

To be honest, when I first heard Conan O'Brien was ending his TV talk show in 2021, I assumed news that he might turn to variety shows and online programs to continue his career was some combination of face-saving and wishful thinking.

But after watching the four episodes of his new Max series Conan O'Brien Must Go , it's now obvious — even to a thickheaded critic like me — that leaving late night TV really was liberating for O'Brien. He's leveraged his unique sensibility into several different podcasts, a deal with Sirius XM , specials featuring other stand-up comics and now this travel series for Max — which resembles jokey specials he did for cable channel TBS back in the day.

And as the late night TV genre crumbles under sagging viewership and the decline of traditional media, O'Brien's renaissance also provides an example for the future — where fertile comedy minds and talented performers can spread their work over a much larger canvas.

Pop Culture Happy Hour

Is conan o'brien the best 'hot ones' guest ever discuss., learning a lesson from 'hot ones'.

O'Brien already made a splash recently with his brilliantly maniacal appearance on the interview-while-eating-hot-wings show Hot Ones , slobbering over hot sauces while claiming, as he was checked over by a fake doctor, that "I'm fine! I'm perfectly f*****g fine!"

This is the place where O'Brien shines — he's called it "this strange phantom intersection between smart and stupid" — and it's on full, freakish, super silly display in every episode of Conan O'Brien Must Go .

The conceit of the show is pretty simple. O'Brien heads overseas to visit average folks in Norway, Argentina, Thailand and Ireland who had once Zoomed in to speak with him on the podcast Conan O'Brien Needs a Fan . Sometimes the visits seem like a surprise — he catches one aspiring Norwegian rapper in shorts and Crocs after popping up on his doorstep — and others seem a bit more planned, including his visit to a radio show with about four listeners in Buenos Aires.

Each episode begins with a solemn monologue which sounds like it is delivered by the film world's most eccentric voice, German filmmaker and actor Werner Herzog (he's not credited in the show and when asked, a publicist at Max shared a quote from O'Brien: "I can neither confirm nor deny the voice in question.")

The torturous accent by "Herzog" makes every line sound absurdly hilarious, describing O'Brien as "the defiler ... with dull, tiny eyes ... the eyes of a crudely painted doll ... he scavenges in distant lands, uninvited, fueled by a bottomless hunger for recognition and the occasional selfie."

Now that's smart. And oh so stupid.

A funhouse mirror version of a travel show

O'Brien performs onstage with a fan in Norway Conaco/Max hide caption

O'Brien performs onstage with a fan in Norway

Fans of O'Brien's Conan Without Borders specials on TBS already know what his style is when he tackles a travel show — throwing himself into outrageous reactions and situations while working his quirky brand of improvised conversations with hapless bystanders.

In the Max series Conan O'Brien Must Go , that includes O'Brien offering screechy vocals onstage during a performance of a Norwegian emo/rap band. Or asking provocative questions of a couple therapist/sex expert. Or getting beat up in a "fight" with a 10-year-old boy in a bar.

It's all an excuse for O'Brien to unleash his energetic wit, taste for silly absurdity and skill at drawing laughs from sympathetic — if often befuddled — strangers. Whether you enjoy this special will depend on how you feel about O'Brien's style, which can feel a bit like the world's best class clown doing everything possible to make you crack a smile.

(Rent a family in Norway so they can say goodbye when he gets on a SeaCraft? Check. Get local artists to paint a mural of O'Brien, a soccer star and The Pope on the side of a building in Argentina? Double check.)

'Conan O'Brien Needs A Friend' Is A Joke Name For A Podcast — Sort Of

But what amazes in a larger sense is how O'Brien has turned his sensibility into a comedy brand to fuel work on many different platforms. And, at age 60, with more than 30 years as a comedy star, he's been released from the shackles of any genre to shine wherever he chooses — whether it's an episode of Hot Ones or a streaming service which sometimes looks like a collision between True Detective and 90 Day Fiancé .

Leaving late night TV as late night left him

I'm old enough that I started covering TV not long after O'Brien made his first move from the shadows of life as a comedy writer – he worked on Saturday Night Live and The Simpsons — to succeed David Letterman in 1993 as host of NBC's show Late Night (now hosted by Seth Meyers). Back then, NBC gave O'Brien years to figure out the show, honing his smartly serious comedy in a way that would inspire then-teenage fans like Seth Rogen and Bill Hader .

O'Brien left NBC after a disastrous deal where the network tried to make him host of its venerated late night program The Tonight Show and also keep its former host Jay Leno at the network. He moved to a late night show on TBS in 2010, but even then, there was a sense that his creativity was a bit hemmed in by the format.

After 28 Quirky Years, Conan O'Brien Is Leaving Late Night

By the time he left his TBS show Conan for good, it seemed O'Brien was already caught in a trend which would hobble other late night shows — as young viewers consumed his content online and ratings on cable dropped.

Now, with a podcast and digital media company worth many millions and growing status as a TV comedy legend still willing to do almost anything for a laugh, O'Brien is proving there is a successful life beyond late night.

Particularly, if you have the talent to play the fool while leaving little doubt you're also the smartest person in the room.

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Hilary Cass: I can’t travel on public transport after gender report

Author of landmark review into transgender treatment tells of online abuse and her dismay at disinformation spread by, among others, a labour mp.

D r Hilary Cass has criticised the spread of “disinformation” around her report, including from a Labour MP, as she revealed she had been told not to travel on public transport over safety fears.

In an interview with The Times, the paediatrician behind last week’s landmark review on the treatment of transgender children said that young people were being put “at risk” by the spread of false information.

Following publication of her 388-page report, figures including the Labour MP Dawn Butler repeated claims that Cass had not included 100 transgender studies in it.

• Stonewall could ‘fix toxic trans debate’ by withdrawing claims against peer

Calling the assertion “completely wrong”, Cass said that it was “unforgivable” for people to undermine her report by spreading “straight disinformation”.

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The physician, 66, who has spoken about the toxic debate around the issue, also revealed that she had been sent “vile” abusive emails and been given security advice to help keep her safe.

Of her critics, Cass said: “I have been really frustrated by the criticisms, because it is straight disinformation. It is completely inaccurate.

“It started the day before the report came out when an influencer put up a picture of a list of papers that were apparently rejected for not being randomised control trials.

“That list has absolutely nothing to do with either our report or any of the papers.

“If you deliberately try to undermine a report that has looked at the evidence of children’s healthcare, then that’s unforgivable. You are putting children at risk by doing that.”

In the days after the Cass review was published, activists claimed on social media that only two out of 100 studies were included in the report.

Butler told the House of Commons: “There are around 100 studies that have not been included in this Cass report and we need to know why.”

Cass explained that researchers had appraised every single paper, but pulled the results from the ones that were high quality and medium quality, which was 60 out of 103.

Of Butler, she added: “You don’t get up in parliament with an intent to spread misinformation … [but] what I was dismayed about, was the understanding she got [from the report].”

Cass’s NHS review found that an entire field of medicine aimed at enabling children to change gender had been “built on shaky foundations”. She found there was no good evidence to support the global clinical practice of prescribing hormones to under-18s to pause puberty or transition to the opposite sex.

The Gender Identity Development Service (Gids) at the Tavistock and Portman NHS Foundation Trust was ordered to close after her interim report found it “was not a safe or viable long-term option”.

Her final report — the world’s biggest review into the contested field of transgender healthcare — involved trans patients, families, academics and doctors.

Cass said she was pleased that, for the most part, both sides in the debate over the treatment of children with gender dysphoria had not “weaponised” her report. But she has still had to deal with a “pretty aggressive” response from some, particularly those in activist groups. She is also staying away from Twitter/X.

Cass said: “There are some pretty vile emails coming in at the moment. Most of which my team is protecting me from, so I’m not getting to see them.” Some of them contained “words I wouldn’t put in a newspaper”, she said.

She added: “What dismays me is just how childish the debate can become. If I don’t agree with somebody then I’m called transphobic or a Terf [trans-exclusionary radical feminist].”

Cass said the abuse spiked every time the review said something “people don’t like”.

Online discussion hardened following her interim report, in 2022, and the selection of Liz Truss as Tory Party leader and prime minister, she said. “That was when the debate got more aggressive and people got into bunkers, then the online furore heats up.”

But Cass, the former president of the Royal College of Paediatrics and Child Health, is remaining resolute, despite being thrown into the middle of the culture wars.

Asked if the abuse had taken a toll on her, she said: “No … it’s personal, but these people don’t know me.

“I’m much, much more upset and frustrated about all this disinformation than I am about the abuse. The thing that makes me seethe is the misinformation.”

She added: “I’m not going on public transport at the moment, following security advice, which is inconvenient.”

Last week it emerged that NHS adult gender clinics had finally agreed to share missing data on the outcomes of 9,000 patients who were treated as children at the Tavistock clinic.

• ‘Secretive’ gender clinics back down over puberty blocker data

Cass revealed that six clinics had thwarted her review by refusing to co-operate with research into the long-term impact of prescribing puberty blockers and sex hormones. She described their failure to share data as “co-ordinated” and “ideologically driven”.

She told The Times that during her review she had held a “really difficult” meeting with the clinics. They accused the review team of taking up their “valuable time”, she claimed.

“They were not particularly friendly to us when we approached”, she added.

Cass also revealed that the Tavistock clinic had refused to co-operate with the review by not handing over data on detransitioners who had been examined by a psychiatrist.

The review team wanted to assess what risk factors in a patient’s history could possibly be linked to detransition. A consultant who had carried out an audit of information from Gids patients had agreed to give it to the Cass team.

But Cass said: “We asked the Tavistock to have it and they wouldn’t give it to us. It was very disappointing.”

Following her report, Kemi Badenoch, the equalities minister, told The Sunday Times that there had been ideological capture of institutions, including the NHS , which needed to be corrected if Cass’s recommendations were to be fully delivered.

Cass responded yesterday by saying that there could plainly be ideological capture about “almost anything and certainly about this”.

In regards to Tavistock, she told The Times she had concluded “there were certainly one or two individuals … who I would describe as activists among the staff.”

However, she added: “I think the majority of staff believed what they were doing was right.”

With long waiting lists for the treatment of children with gender dysphoria, several private clinics have recently emerged to fill the void. Cass said she was concerned about that and claimed young people would not get the level of holistic care NHS clinics provided.

She singled out GenderGP, a Singapore-based firm founded by Dr Helen Webberley, a British medic, which continues to advertise puberty blocking injections.

• Private doctors who give children puberty blockers may be struck off

Cass claimed the care offered by Webberley “certainly doesn’t come anywhere near anything one would recognise as adequate in terms of a proper assessment and exploration”.

She is keeping a low profile following the publication of her report, but is adamant that she wants to help with the implementation of her review’s 32 recommendations.

Meanwhile, NHS England has announced a Cass-style review of adult gender clinics.

“You heard it right here: I am not going to do the adult gender clinic review,” Cass said.

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