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JD Lasica / Special to Cruiseable

Viking Star General Manager Karl Eckl in the Living Room of Viking Star.

A talk with the general manager of Viking's new ocean ships

Meet the man who oversees changes in viking's new ships based on guests' feedback.

San Francisco Bay Area

CruiseClout score: 95.0

During my 10-day cruise aboard Viking Star from Istanbul to Venice, I interviewed six of the ship's crew members. (And here's my review of Viking Star .)

In this series:

• Part 1: Q&A: Bar server Ivana Vujovic
• Part 2: Q&A: Guest services manager Martha Hanley
• Part 3: Q&A: Cruise director Aaron Syfert
• Part 4: Q&A: General manager Karl Eckl (below)
• Part 5:  Q&A with ship captain Atle Knutsen
• Part 6:  Q&A with chief engineer Peter Nilsson

Here's part 4 of our series: my Q&A with Karl Eckl, general manager of Viking Ocean Cruises' Viking Star , who is moving to Viking Sea  this month to help oversee its launch in April.

What do you do on Viking Star?

I am the launch general manager and corporate general manager. And I'll be overseeing the launch of the new ocean ships. 

And where are you from?

I’m half German and half Romanian and live in South Africa, just outside of Cape Town .  I moved there, got married, and we have a beautiful son, so when I get off this ship I tend to go there.

How much time do you spend on the ship, vs. on shore?

I would say 8-10 months on the ship and from 2-2 ½ months on shore. It depends upon the intensity of what we have to do, because when I'm home it's pretty relaxing. 

Tell us about your job. A lot of people don’t even know that a ship has a general manager, so what are your responsibilities?

It is more or less like a hotel afloat, so I am responsible for 11 departments, for anyone who has contact with guests, covering laundry, housekeeping, food and beverage, destinations, shop, spa, guest services — everything that is guest related.

They all report to you?

And where are Viking's headquarters?

In Basel [Switzerland]. When it comes to hotel operations, it is in Basel. When it is marketing or ship reservations, it is LA.

Did you work for a cruise line before?

Yes, for 14 years I was with Seabourn . I started out as a waiter and worked my way up before I decided to expand my horizons. After 14 years, you become settled, so it was time for a change. 

How did you get in the cruise business in the first place?

I worked in hospitality for years at Hilton. Working for a big operation, it's required to take on different responsibilities to grow, to become a manager, so in 2000 I decided to go to sea to get more experience and then I got stuck.

You got stuck? Meaning what?

There are only two options in ship life. You either love it or you don’t.  It is a completely different lifestyle.

What's the best thing about your job?

My crew. Working with people. That is why I was looking forward to the new challenge with Viking to open the new ship Viking Sea. [The ship is debuting in April .] To start new ships, because you start from scratch, you actually see how people come together — they become a family. They start relying on each. I have to say the best aspect of my job is the crew, see them develop, see them grow. Actually learning from them.

On a Viking ship, how is river cruising different from ocean cruises?

River cruising has to be operated on a whole different basis. They're two completely different products. River cruises have 200 guests — after 4 or 5 days you would know every single guest's name. Ocean voyages have different considerations: resupplying the food is more challenging, you enter different countries with different restrictions, you have to take rough seas into consideration, the destinations are quite different. it is a completely different ball game. 

How many crew members are on board?

It is 465 total.

I met a bar steward from Serbia and a waitress from Macedonia Do you know how many nationalities are represented by crew members?

Why are there so many Americans on a cruise in the eastern Med?

95% are of the guests on this voyage are from the U.S., mainly because our brand — our marketing — is based on river cruises. Through the rivers we became known, and now the ocean part of Viking is becoming more visible.

Could you give me a little flavor of what your day-to-day job is like?

Well, I get up by choice quite early so there is nobody around. I can get my paperwork done. I like to meet with the crew on a daily basis. There are a lot of inspections and meetings during the day to make sure hotel operations are running smoothly. Every morning we have one meeting when I meet with hotel head of departments. On a weekly basis we meet officially with the senior officers. To see maintenance, the running of the ship, the arrival in ports. It is a small community, and we all have the same goal. Not only to survive but to deliver the best product possible.

What are kind of some curveballs that have kind of been thrown your way?

From the launch, the systems not being completely compliant. Sometimes the weather, sometimes the authorities, when you arrive, they can be a little bit challenging. ‘

As far as what?

As far as requirements. Like clearance, when you arrive, they require information that they didn’t require in prior years. Then there are occasional electrical or mechanical problems. At home, you call a plumber. On a ship, if somebody by mistake flushes something down the toilet, it could affect 30 or 40 cabins. So it is on a bigger scale. Then you have a destination and things can happen shoreside that are out of your control. 

Somebody slips and falls. Somebody can get pickpocketed. The flights have been changed and the guests arrive late or the luggage has been missed. So there is always something happening. That is the fun and challenging part of it.

What are some areas of the ship that deserve a closer look by guests? 

The Spa. It really is beautiful and relaxing. And the sports deck: Play a little mini-golf and enjoy the 360-degree view. The Aquavit bar. If you don’t know they are there, you might overlook them.

Regarding meals: What goes into stocking the restaurants on board? Does that happen just at the beginning of the cruise or along the way?

Along the way. Loading every 10 days. During the cruise we get fresh produce, fruits, vegetables, fresh fish. We have a very intensive fresh fish program. Three or four times during the cruise we get fresh fish. And of course, if we find something locally that is appealing, and it’s safe, then we buy it.

This is my first time on a Viking ship and I am noticing how slow the Internet is, both in port and at sea. Is that something you're working on?

The ship is not hard wired, of course, you always run by satellite. Only one provider in the world that has the satellite rights. Right now I am working on different ships and talking to my colleagues from different cruise lines. From the speed point of view, we are one of the most advanced ones. 

I'm not so sure.  But that aside, when we arrive in a port, do you typically spend some time on shore?

I prefer to stay on board. I started off on ships as a waiter, so I had the time to go off at that time. It is a decision I have made now to stay on board and be available, either for the crew or the guests. And I know what is happening on board so I feel all right.

Do you have a favorite port?

I like to run. Every day I run in the gym on the treadmill, but if I have a chance, I like to go for a run in Monte Carlo .  Because there is a wonderful mountain, and you can run up the mountain. And as soon as you are up there, you look down, and it is absolutely quiet, and you have an amazing view, over the bays, over the harbor, with the houses.

When Viking's two new ocean ships are launched, this spring and next year, are you going to be involved in those launches?

Yes, I will be leaving at the end of this cruise and will be meeting in Basil for a prelaunch meeting and as of January, I will be preparing for the launch of Viking Sea . And the Sky is coming. 

A lot of the planning is focused on the staffing?  

Yes, because of the ships' design. The guests reacted very positively when it came to the design. You have been on board for a few days now, and there are no lines, it is very spacious. We're making only some slight changes, based on guest feedback that we have received. In order to have a healthy balance, we are not going to take all the staff away from here. In February, we will have training for all the new staff and crew in order to keep up the standard.

Are the new ships identical to Viking Star?

Yes, pretty much same design and architecture. The artwork is going to be different. There are going to be some slight changes. But none really that will affect the guests. We received feedback, of course, from guests, when it comes to staterooms, several things that have been taken into consideration. The plug location. Little bits and pieces. 

Good luck with the launch!

Thank you very much.

JD Lasica I'm Editor-in-Chief and co-founder of Cruiseable. Follow your cruise bliss to any land where it may lead. Let's connect! I'm @jdlasica on Twitter.

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Cruise director on Viking Orion

By Cruisin Lew , December 27, 2022 in Viking Ocean

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Cruisin Lew

Does anyone know who is now the cruise director on the Viking Orion.

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We are presently on the Orion traveling the Tasman Sea (Auckland to Sydney cruise) .  Richard Greene is the cruise director - I believe he said he's from Birmingham UK. 

SteelCity Cruiser

On 12/27/2022 at 5:45 PM, WestW said: We are presently on the Orion traveling the Tasman Sea (Auckland to Sydney cruise) .  Richard Greene is the cruise director - I believe he said he's from Birmingham UK. 

Richard was our cruise director on our Panama Canal cruise in March/April - he's absolutely wonderful!  I hope he'll still be there when we board in February!  By any chance is there a bartender named Ardel in the Explorer's Lounge?  We became fast friends as he created hubby's daily choice of Long Island Iced Tea variations

• 1 year later...

On 12/29/2022 at 1:34 PM, SteelCity Cruiser said: Richard was our cruise director on our Panama Canal cruise in March/April - he's absolutely wonderful!  I hope he'll still be there when we board in February!  By any chance is there a bartender named Ardel in the Explorer's Lounge?  We became fast friends as he created hubby's daily choice of Long Island Iced Tea variations

We are on the Mars..Panama Canal…disembarking tomorrow, Jan 3.   Richard was here and fabulous.  Most talented cruise director we have ever had the pleasure of sailing with!  Sorry, do not  know who the bartender is.  

Must be the third cruise director in two months! we returned home from Auckland on 20th December after a six week Cruise, the first one we had was an American called JP or something like that, the second was an English lad from Leeds called Aaron I think, now another one!! not a lot of continuity going on.

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Epic Space Adventure Aboard Viking's "Mars" Cruise

Viking Mars is set to launch in May 2022 as the seventh ship in Viking's near identical ocean vessel fleet. Boasting of a Scandi-cool vibe, this adult-only vessel will accommodate 930 passengers and 470 crew members, providing an intimate and cozy atmosphere. The 930-passenger ship will have warm and stylish interiors and pared-down spaces designed for lingering, such as the Living Room lobby, forward-facing two-deck Explorers' Lounge, the iconic Aquavit Terrace, and the welcoming Wintergarden. Books will line the public spaces, while puzzles adorn the Living Room atrium. Classic music will be featured each evening in various areas, while the closest thing to a nightclub is the Blues and Jazz lounge amidships. The multi-purpose theater will host informative lectures and movies played through a cinema-quality sound system; movies will also be offered up on the Pool Deck. Furthermore, pre-and-post-dinner musical acts and roving performances in the Living Room Atrium, Explorers' Lounge, and Torshavn will keep the atmosphere elegant and entertaining. Viking Mars will feature multiple dining options, from the main dining venue to the Pool Grill, Mamsen's, and the two free specialty restaurants, The Chef's Table and Manfredi's. Guests will also be able to enjoy the LivNordic Spa, complete with a thermal suite, heated tile loungers, and a snow room. All 465 cabins on board the ship will have balconies and will be uniformly well-appointed and decorated in tasteful, muted tones across all six categories. Amenities will depend on the cabin grade, ranging from early boarding to complimentary mini-bars with soft drinks or alcohol and soft drinks. Viking Mars' maiden voyage will be a 13-night "Trade Routes of the Middle Ages" itinerary from Barcelona to Bergen. Afterwards, the ship will sail on Northern European, Iceland, British Isles, Baltic, and Western Europe itineraries, before relocating to Asia and Australia for further voyages. Are you excited for the Viking Mars launch? Book now and experience the cozy and comfortable atmosphere of Viking's latest ocean vessel!

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13 NIGHT TRANSATLANTIC Cruise

Departing From: Fort Lauderdale

Duration: 13 nights

Ship: Viking Mars (Ship Info)

Port of Call: Ft Lauderdale Florida, Sail The Caribbean Sea, Sail The Caribbean Sea, Philipsburg, Sail The Atlantic Ocean, Sail The Atlantic Ocean, Sail The Atlantic Ocean, Sail The Atlantic Ocean, Sail The Atlantic Ocean, Sail The Atlantic Ocean, Madeira (funchal), Sail The Atlantic Ocean, Sail The Mediterranean Sea, Barcelona (View Itinerary)

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Cruise operator Viking targets $11 billion valuation as IPO market stays hot

Viking Holdings, the European cruise line operator, is seeking to raise more than $1 billion in a public offering next week that could become the second-biggest IPO of 2024.

Viking is scheduled to price on April 30 and trade the next day, a person familiar with the deal told Fortune . The Pembroke, Bermuda–based company plans to sell 44 million shares at $21 to $25 each, according to a regulatory filing dated April 22. Viking will be offering 11 million shares with the remainder coming from shareholders, according to a statement . BofA Securities and JPMorgan are lead underwriters on the deal, which could end up valuing Viking—slated to trade under VIK on the New York Stock Exchange—at almost $11 billion.

Torstein Hagen, Viking’s chairman and CEO, founded the company in 1997. It has a fleet of 92 vessels that travel to all seven continents, including special expeditions to Antarctica and to the Arctic North.

“Looking toward the future, we believe there are a number of opportunities for growing Viking,” Hagen wrote in a letter accompanying the filing. “We have 24 new ships on order, with options for 12 more. We have also started to enter new markets, such as China and elsewhere in Asia, where we see significant growth potential over the long term.”

Revenue for Viking rose 48% to $4.7 billion in 2023. The company was profitable in 2022 but posted $1.86 billion in losses last year, and it’s highly leveraged, reporting $5.4 billion in total debt as of Dec. 31.

“We have substantial indebtedness and we may not be able to generate sufficient cash to service all of our indebtedness or to obtain additional financing if necessary,” Viking said in the regulatory filing.

The company is also backed by private equity. Canada Pension Plan Investment Board and TPG likely will each have nearly 5% of the firm’s voting power after the IPO.

The IPO market is bouncing back. Last week, Ibotta rose 17% during its first day of trading after pricing at $88. Rubrik, a Microsoft-backed cloud data security provider, is scheduled to list shares on Thursday and could raise as much as $713 million . Also on Thursday, Marex Group, a U.K.-based financial services platform, is expected to trade, according to IPOScoop.com.

The year’s biggest IPO still belongs to Amer Sport, the maker of Wilson tennis racquets, which raised $1.37 billion in February, according to data from Dealogic. Viking, if it prices at the top of its range, could raise as much as $1.1 billion.

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