hp usb c travel hub not working

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USB-C Travel Dock HDMI not working (other connects work)

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[SOLVED]   HDMI on the usb-c hub does not work ?

• Thread starter __Alex__
• Start date Jun 27, 2021
• Tags usbchub
• Laptops and Mobile Devices
• Laptop Tech Support
• Jun 27, 2021

Hello, I have bought this USB-C hub (it has 4k60hz HDMI and some USB ports): https://www.amazon.de/gp/product/B08SM393WB/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1 When I connect it to the USB-c port on my new laptop, Lenovo IdeaPad Flex 5 14ALC05 with win10, it does recognize the device, but the monitor connected to the HDMI port on the hub does not work. However, the USB ports work. When I unplug and plug in the HDMI cable that goes to the screen, there seems to be something going on the monitor, but in the end it says no signal. In the display settings the laptop cannot see any external monitor, even though it is connected via the hub. I tried with another laptop, Lenovo Carbon X1 5th gen, and everything works well - it immediately shows the picture on the external monitor. Then, what is wrong with the first laptop? Just a thought: the first laptop (where the hub does not work) has a charging port and a seperate usb-c port. The second laptop (where the hub works) has two usb-c ports, and it also can charge via either of these two ports. Maybe that can make some difference? Thank you in advance!  

Lenovo IdeaPad Flex 5 14 review (2021 Flex 5 14ALC05 model, Ryzen 7 5700U)

I had no idea that there may be several types of USB-c. Ok, then I simply have a laptop that does not support USBc video. Thanks a lot!  

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HP Elite USB-C Hub

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HP USB-C Travel Hub G3

• Five ports (USB-C® x 2, USB-A x 2 and HDMI)
• Works with most devices[1]
• Scalable power delivery
• Contains over 80% recycled material[5] See all Specs

Add to compare

Small hub. big connectivity.

Expand one laptop USB-C® port [3] into five (USB-C x 2, USB-A x 2 and HDMI) connections, enough to support multiple devices and a single external display up to 4K resolution at 60hz [2] . Enjoy plug and play, universal connectivity with almost any brand or device [1] , along with lighting fast 10 Gb data transfer speeds.

Maximum Compatibility, Minimum Clutter

Wherever you find yourself in the world, this super portable compact hub will work with what you’re working with. Featuring multi-OS support [1] for Windows, MacOS, Chrome OS, iOS, and Android. Plug in almost any of your devices and keep your productivity charged up whenever and wherever you need it.

Scalable Power

This light weight and compact hub is not just portable, it's powerful. When you’re on the go, carry one hub for pass-through connectivity and scalable power delivery to from your laptop's USB-C® type 65W, 90W, or high power adapter [4] , or power the hub from your device’s USB-C® port.

Designed For Our Shared Future

Besides powering your many devices, this USB-C® Travel Hub also has the power to help protect our planet. Each hub contains over 80% post-consumer recycled (PCR) material [5] and comes in FSC-certified packaging.

Technical details

External Ports 01

1 USB Type-C® 10Gbps signaling rate; 2 USB Type-A 10Gbps signaling rate

Security management

Secure firmware update meets HP secure firmware requirements

Cable length

Power to Host

Up to 65 W via USB Type-C® (requires 90 W power supply)

Power Delivery (PD) Profiles

20V/3.25A; 5V/1A; 9V/1.33A; 10V/3A; 12V/3.33A; 15V/3A; 15V/3.67A

Compatibility

Compatible operating systems

Windows 10; Windows 11; macOS; Chrome OS™; Android; iPadOS

Minimum system requirements

USB Type-C® (USB Power Delivery, Alt Mode DisplayPort™)

Dimensions (W X D X H)

4.57 x 1.65 x 0.57 in

HP standard one-year limited warranty

What's in the box

Warranty card; Quick start guide; Hub

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Use the Microsoft or Surface USB-C Travel Hub

Expand the capabilities of your PC with the Microsoft or Surface USB-C Travel Hub. It’s designed for professionals who travel, so this adapter can give you the extra ports and connections you need when you work on-the-go. It works with PCs and Surface devices that have a USB-C port.

What you'll need

The Microsoft or Surface USB-C Travel Hub.

A USB-C port on your computer or other device. The USB-C port must support USB-C Alt Mode.

A computer or other device running one of the following operating systems:

Microsoft Windows 11,10, or 8.1

Mac OS 10.14 or 10.15

Android 9.0 or 8.1

Find your way around

Set up your Microsoft or Surface USB-C Travel Hub

After you unpack your travel hub, put it where you want on your desk and leave out any necessary cords or cables to get to them easily. Now you're ready to set it up.

Set up your workspace and plug in

Plug the USB-C connector into the USB-C port on your PC.

If you want to use a wired network connection, connect an Ethernet cable to the Ethernet port.

To connect an external display, do one of the following, depending on which kind of video connection your external display supports:

HDMI connection . Take an HDMI cable and plug one end into the HDMI port on your external display and plug the other end into the HDMI port on your hub. If your video cable doesn't have an HDMI connector, you'll need to buy another cable or an adapter. For more info on adapters, go to Connect Surface to a TV, monitor, or projector .

VGA connection . Take a VGA cable and plug one end into the VGA port on your display. Plug the other end into the VGA port on your hub.

Plug your USB computer peripherals into the USB or USB-C port on your hub—depending on which kind of USB connection your peripheral uses.

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Lots of Lenovo laptops have USB-C issues, but there's a fix

If your Lenovo laptop has some USB-C issues, don't fret.

What you need to know

• An issue with the USB-C ports on several Lenovo laptops can render them useless.
• Lenovo has a fix available for affected laptops.
• You can grab driver and firmware updates to correct any problems from Lenovoe .

If you've run into issues with the USB-C port on your Lenovo laptop, you're not alone. In a support document (via Tom's Guide ), Lenovo has confirmed several issues that may affect the USB-C ports on dozens of laptops. However, there's a fix, and it's as simple as applying a driver update.

Lenovo says that you may experience issues after six to 12 months of "typical usage."Here's the list of symptoms that Lenovo says impacted laptops may exhibit:

• USB-C port not working
• Intel Thunderbolt controller not visible in the OS/Device Manager
• USB-C or Thunderbolt docking stations not visible or having connectivity problems
• HDMI output not available
• System battery not charging with a USB-C power adapter connected to the USB-C port
• Intel Thunderbolt pop-up error message
• Intel Thunderbolt safe mode error message
• BIOS Thunderbolt communication error or hang during POST

Here's the list of affected laptops, all of which fall under the ThinkPad brand:

• P43s (Type 20RH, 20RJ)
• P52 (Type 20M9, 20MA)
• P52s (Type 20LB, 20LC)
• P53s (Type 20N6, 20N7)
• P71 (type 20HK, 20HL)
• T470 (Type 20HD, 20HE)
• T470 (Type 20JM, 20JN)
• T470s (type 20HF, 20HG)
• T470s (type 20JS, 20JT)
• T480 (Type 20L5, 20L6)
• T480s (type 20L7, 20L8)
• T490 (Type 20N2, 20N3)
• T490 (Type 20RY, 20RX)
• T490 (Type 20Q9, 20QH)
• T490s (Type 20NX, 20NY)
• T570 (Type 20H9,20HA)
• T570 (Type 20JW, 20JX)
• T580 (Type 20L9, 20LA)
• T590 (Type 20N4, 20N5)
• X1 Carbon 5th Gen - (Type 20HR, 20HQ)
• X1 Carbon 6th Gen - (Type 20KH, 20KG)
• X1 Carbon 7th Gen - (Type 20QD, 20QE)
• X1 Carbon 7th Gen - (Type 20R1, 20R2)
• X1 Yoga 2nd Gen (Type 20JD, 20JE, 20JF, 20JG)
• X1 Yoga 3rd Gen (Type 20LD, 20LE, 20LF, 20LG)
• X1 Yoga 4th Gen (Type 20QF, 20QG)
• X1 Yoga 4th Gen (Type 20SA, 20SB)
• X1 Tablet 3rd Gen (Type 20KJ, 20KK)
• X280 (Type 20KF, 20KE)
• Yoga 370 (Type 20JJ, 20JH)
• X380 Yoga (Type 20NN, 20QN)
• X390 (Type 20Q0, 20Q1)
• X390 Yoga (Type 20LH, 20LJ)
• P51 (Type 20MM, 20MN)
• P51 (Type 20HH, 20HJ)
• P51s (Type 20HB, 20HC)
• P51s (Type 20JY, 20K0)
• P72 (Type 20MB, 20MC)

If you have one of the above ThinkPad laptops and are experiencing issues with your USB-C ports, then you can install driver and firmware updates that should correct the problems. Head to Lenovo's support page , on which you'll find downloads for the firmware and driver updates at the bottom. If you still experience problems, Lenovo recommends you contact technical support for additional assistance.

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