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When to Use Kiwi for Your Next Flight Booking

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Table of Contents

Is Kiwi legit?

What is kiwi, when should i use kiwi for a flight booking, are there downsides to kiwi, key takeaways of our kiwi review.

Kiwi is a tool for finding cheap flight pairings and other savings on transit.

You'll have to pay extra to get protection if your flight is delayed or canceled.

Say you see a great flight deal to Europe, but you don’t live anywhere near the departing city. Optimistically, you search for flights out of your home airport, but the price is more than double that of the flight deal you found. Rather than throwing in the towel and letting another travel dream pass you by, consider this:

There's a way you can combine another flight, train or bus with that specific flight deal to get you where you want to go at a good price. It's called Kiwi , and it's an online travel agency with precisely this idea in mind.

While Kiwi isn't the best online travel agency for every trip, it can be a tool to find bookings for unique and specific situations. Since it’s hard to pass up cheap flights, here's a look at how Kiwi works and when it’s most useful to book transportation through its site and warnings you should be aware of.

There are a myriad of poor reviews and concerning customer feedback surrounding Kiwi. This includes a one-star customer review rating on the Better Business Bureau website and 1.5 stars from over 60,000 reviews on TrustPilot, an online review platform. Customer complaints cover a range of issues from long-delays on refund requests to improperly booked tickets. It is recommended you proceed with caution using Kiwi.

Kiwi is an online travel agency, based in the Czech Republic, specializing in combining flights and other forms of transportation into a single booking to get you where you need to go for a low price. Kiwi utilizes an expansive database of different flight, bus and train schedules to piece together the cheapest, fastest or overall best trip option.

At times, this can lead to overly creative and complicated itineraries that only save a few bucks. Other times, however, the service can pair a flight deal with a positioning flight, train or bus to drastically reduce your travel cost.

For most travelers, using Kiwi will be a good option if flight prices are costly for the trip you want to take, you want to book a one-way international flight, you have a last-minute emergency or if you want to find a cheap and easy way to book a complicated itinerary. Here, we dive into the merits of using Kiwi flights and other transit for each of these situations.

Saving on expensive airfares

Even if you're booking a simple round-trip flight, it can be worth checking Kiwi for a better route or price option. Perhaps you can save $150 by driving to a nearby airport. Or, Kiwi can point out an option to fly a low-cost carrier to an intermediate airport and connect to another airline from there, saving on the overall trip.

For example, let's say you want to fly from Pittsburgh to Paris sometime in June 2022. According to a Google Flights search, the cheapest one-week trip would cost $1,177 round trip on American Airlines.

However, by searching through Kiwi, you can find a travel hack itinerary that costs just $854 round trip. The difference is that you would arrive and depart Paris on different airlines and from different airports.

Those modifications could mean over a $300 savings just by combining different flight options.

Booking one-way international flights

Kiwi can also come in handy when you can only fly one direction using miles and need to pay for the other flight in cash. One-way international flights can be expensive on many legacy airlines, but you might be able to find a positioning flight with a low-cost airline to book the one-way flight for a lot less.

I've used Kiwi to book a one-way trip from Papeete, Tahiti, to Atlanta, Georgia. I used American Airlines AAdvantage miles to fly to Tahiti, but I couldn't find award availability for the flight back home. United Airlines has flights on this route, but a one-way flight can cost over $1,000.

By searching on Kiwi, I found a flight option for as little as $632 that combined a French Bee flight from Tahiti to San Francisco with a Frontier Airlines flight from San Francisco to Atlanta. While you'd need to collect and recheck any baggage between the two flights, this flight option could be worth it for saving a few hundred dollars.

» Learn more: Plan your next redemption with our airline points tool

Booking multi-city trips using Kiwi Nomad

Say you want to visit London, Paris, Madrid and Rome in one grand Europe trip . You could manually try to piece together the cheapest way to visit all of these destinations. Or, to save time, you could use Kiwi's Nomad search option, which searches for the best itinerary for you.

Start by entering the airports you'd consider departing from and the date(s) you'd consider leaving. Dates can be as specific as a single day or as general as several months. Then, choose the length of your trip — from one to 60 nights.

Next, Kiwi will prompt you to add all of the destinations you want to visit and the length of stay at each one. Finally, you'll be given the option to choose whether to return home or to yet another city.

By selecting "Search journeys," Kiwi will start piecing together the most affordable options to visit the destinations on your list. In this case, you can pay just $626 per person to fly from San Francisco to Paris, Paris to Madrid, Madrid to London, London to Rome and Rome back to San Francisco.

Kiwi has bag fees covered, too, as it gives an option to include the cost of cabin or checked bags in the total trip cost. In this case, by adding a cabin bag, the lowest price option is now $813. Notice that Kiwi doesn't just add bag fees to an existing itinerary — instead, Kiwi changes the recommended route to the cheapest option that includes a bag.

You also have the option to limit the number of stops for each leg of the trip. Using the same example, if you want to fly nonstop on all flights and include a cabin bag, you can do so for $1,051. Again, Kiwi automatically reorders the itinerary to get the lowest price options.

» Learn more: Tips to avoid paying checked bag fees

Managing last-minute emergencies

The Kiwi travel agency can also be useful if you need to get across the world in a hurry. Whether it's a family emergency or an incredible new (and fast-approaching) opportunity, you probably want the quickest possible flight option. Especially with limited availability at the last minute, the fastest flight option found through a typical flight search engine may not be quick enough.

For example, say you need to depart as soon as possible to get from Istanbul to El Paso, Texas for a work opportunity. When you filter Google Flights search results for flights departing within 24 hours and sorted by duration, the platform yields flights that require an overnight layover. All one-stop options require an overnight in either Chicago or Houston and cost over $1,700.

However, by searching through Kiwi, you can find a flight itinerary that gets in the same day. In this case, Kiwi pairs a Turkish Airlines flight with either a United or American flight for around $970 one way.

While Kiwi is a helpful tool for finding and booking trips, there are some downsides to note.

It won’t always be the cheapest

For one, while Kiwi can help you save money by finding low-cost travel options, you aren't always going to surface the cheapest flight by booking through Kiwi. That's because Kiwi makes money by charging a surcharge to book flights, trains and buses all in one itinerary.

Let's circle back to that European Nomad itinerary in the example above that costs $813 with one carry-on bag. If you price out the same route and dates in Google Flights, you'll find a slightly different, mostly nonstop option for $728, including one carry-on bag.

There’s another downside to booking this Google Flights itinerary worth mentioning, though: You need to book the five separate tickets individually. Some travelers may be more than happy to pay the $85 difference with Kiwi to get all of their tickets at once (and only have to enter all of their data one time instead of five).

Protections aren’t reliable without paying extra

Another critical aspect to note is that the Kiwi flight booking service no longer protects your flight connections without the purchase of Kiwi.com Guarantee.

Say your Kiwi itinerary books you on a Spirit Airlines flight to connect to a low-cost United flight to Europe . If Spirit cancels your flight and you miss your United flight, United has no obligation to rebook you on a later flight. In United's eyes, you simply missed your flight.

You have the option to protect all of your connections by purchasing the Kiwi.com Guarantee at checkout. You'll have to decide for yourself if the price (which varies by flight) is worth it for you — or if you want to risk dealing with any issues on your own.

» Learn more: Airline change and cancellation rules in the COVID era

Kiwi is a tool for finding unique and cheap flight pairings and other ways to cut the cost of transportation when traveling. You can use Kiwi to save hundreds of dollars on flights and other transit, get where you need to go fast or book complex multi-city itineraries.

However, you'll want to carefully consider the risks of booking flights with different airlines as well as their sub-par customer reviews. When booking through Kiwi, you are essentially booking separate tickets with different airlines — and Kiwi doesn't automatically protect you in the case of cancellations or delays. You can add the Kiwi.com Guarantee at checkout to reduce your risk, but this extra cost can eat into the overall price savings.

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Home » Budget Travel » Kiwi.com Review: Flight Booking Hacks Revealed

Kiwi.com Review: Flight Booking Hacks Revealed

Have you used of Kiwi.com to book a flight? Well, in this Kiwi.com review, I’m going to explain why this site is one of my new favorite search engines for booking flights.

Kiwi.com takes the flexibility of metasearch engine site, but with incredibly useful features and real customer service. (Metasearch sites show you a list of prices and dates for various airline routes and then send you to book at a partner site.)

Plus, everything – from the first search to final purchase – is end-to-end on Kiwi’s site, so there is no need to have a dozen tabs open!

While there are many things to love about the Kiwi booking tool, there are also things you should know before you book a flight, and this Kiwi.com review will cover it all!

I’ll cover the best features on Kiwi as well as walk you through my step by step process of finding the best Kiwi flights possible. Let’s dig in!

Disclaimer!  No,  this Kiwi.com review is NOT sponsored by Kiwi – we just like this tool and really like cheap travel!

Quick Answers for the Kiwi.com Review

Best features for kiwi.com, kiwi.com review for how to find cheap flights, things to know about kiwi.

• Kiwi.com Best Features
• How We Find Cheap Flights
• Things to Know About Booking with Kiwi – Is Kiwi.com Cheaper?

This Kiwi.com review will walk you through the site’s best features and how they found me a flight to my cousin’s wedding for $100 less than the competition. Score!

1. Kiwi.com Guarantee

Essentially, the Kiwi booking site promises you will catch your connection. The guarantee protects you from:

• Flight delays
• Flight cancellations
• Schedule changes

If any of these events happen and they are outside your jurisdiction, then Kiwi guarantees an alternative flight or to refund the price for the unused ticket. They even offer to help with transportation, accommodation, and food costs, depending on the situation.

To make this happen, you must do the following:

• Inform Kiwi as soon as you are aware of any of the situations above (delay, cancellation, schedule changes)
• Respond within 24 hours to all Kiwi offers
• Don’t make any flight changes without their approval
• If Kiwi agrees that you should buy a flight that’s not available online, they need to receive your email with proof of payment within 14 days

Check out their  full guarantee here .

Again, we cannot stress this enough, but you  must reach out to Kiwi as soon as possible before you sort out your flight independently. This is how you can end up getting screwed!

Bear in mind that there is ALWAYS a risk when booking sites, especially if you are booking different airlines or different airports, but Kiwi.com does their best to help you out. I’ve seen some pretty bad reviews regarding the guarantee, but honestly, you also need to exercise a bit of common sense when booking a flight.

Just because that 30-minute international lay-over is cheaper, does that mean you want to risk it? Be smart about your flight route and use the guarantee a back-up!

2. The Kiwi.com Algorithm Finds You the CHEAPEST Flights, Period.

For a long time, Skyscanner was my go-to, and while this is still a good tool, it has been going quite a bit downhill, in my opinion. Enter in Kiwi cheap flights!

Basically, the Kiwi booking tool does flight hacking for you. They search all the airlines whether they are budget airlines or larger ones and then they combine them for the cheapest route.

I used to do this on my own, but it took a lot more time. The Kiwi flight booking tool does the dirty work for you and their algorithm was written to help out the traveler, not the airlines. They do not create routes based on which airlines have codeshares together, which is what most airlines search.

Kiwi will look at all of the cheapest possibilities, even if it means putting you on two separate flights (where you have to check in again during your layover) or sending you to a random airport totally off route. This means you might have to re-check your luggage. This isn’t ideal if you are looking for the most convenient flight, but it’s perfect for backpackers who have nothing but time and a lot less money!

3. Flexible Dates

The best way to score a cheap flight is to be flexible with your dates. We know this isn’t always possible if you are traveling for a specific engagement or only have a certain amount of days off work, but weekdays tend to be cheaper than weekends if you can swing it!

Kiwi.com has a date range feature that allows you to choose a  specific date range,  a general date range (i.e. the month of October), and an anytime feature if you just want to find the cheapest rates possible!

The best flight booking sites will have this feature, but kiwi.com flights take it to another level.

You can also select the time you want to be there (10-14 days, for example) based on the cheapest flights. This will help you determine when to fly and if staying an extra couple of days is worth it or not.

For example, you can search for your flights like this: “ I’d like to go somewhere in October for 5-13 nights. Where can I go cheaply? Boom.”

4. Inspiration to Fly Anywhere

So, you need some inspiration on where to travel next!? Kiwi.com is one of the best booking sites to find a cheap flight ANYWHERE as I did in the photo above! Simply, type in your departure airport and keep the destination at “anywhere”.

This is a fantastic way to help you narrow where you want to go next! If traveling to Japan is $500 cheaper than South Korea, then my choice just became a whole lot simpler! The options for Kiwi airlines and carriers is pretty vast as well. They don’t incorporate every airline though.

5. Combine Your Trip with Multi-cities

This is another excellent site feature you will find on Kiwi.com that works especially well if you are going for a longer trip to multiple places i.e. an epic backpacking trip in Europe , multiple cities in the United States, or a trip around the world!

With the multiple city feature, you can combine different airlines and schedules as well. Usually, this could be a bit risky BUT with Kiwi.com’s guarantee, you don’t have to worry about missing a connection or messing up your flight!

As you can see below, I found a flight plan in 30 seconds from LAX to Bangkok and then to Bali for $435. This feature would help me start a South East Asia Backpacking trip without having to have every single flight or my return figured out.

Another reason I like this feature is that it helps me figure out an itinerary. For example, the multi-city feature will help me figure out if it makes sense to fly from Berlin to London or just go straight to Spain.

6. Combining Multiple Airlines for One Trip

Sometimes I book my flight directly with an airline (if it is a direct flight with predetermined dates), but one of the best features Kiwi.com offers is the ability to book with multiple airlines to find a better deal and time for you!

This would be risky to do on your own in case you missed a connection, but Kiwi.com’s guarantee makes booking multiple airlines a lot less risky! This feature allows you to look for the cheapest flight combinations!

That said, Kiwi doesn’t include a lot of local budget airlines, so you may need to use other booking sites like Google and Skyscanner for that!

7. The Nomad Tool

Instead of checking different dates or changing the order of your trip manually, Kiwi.com does it FOR you. Honestly, I used to pride myself on these hacks, but they take a lot of time. Now, you can find the cheapest flights for your next multi-city trip in a lot less time.

8. Cheap Price Alert

I’ll be honest, I haven’t taken advantage of the cheap price alert as much as I should, mostly because I am always hesitant to hand out my information… but their cheap price alert is pretty awesome as it allows you to input a maximum price. Kiwi will then let you know when the price is right via an email or pop-up message!

This way you don’t need to waste your time constantly checking on flights.

This feature is especially useful when you have a fixed time window but you’re not sure WHERE to go! Simply set up your destination as “anywhere” and they’ll let you know when you should book a cheap flight! This feature is especially great when you have a fixed time window to travel.

9. Search Radius

This feature is amazing! You can create a circle around an area you want to fly into to find the cheapest flights. I love using this tool because I live near such a small airport, and it’s nice to be able to widen my search to some of the other airports within 2 hours.

This tool is also helpful if you know the general region you want to visit (i.e. backpack South East Asia) but you don’t care where you start!

You can draw a radius around your departure too, so you can fly from say, anywhere in California versus just SFO, or one part of California versus just one airport.

Here’s how you set up the search radius:

• Type in your destination
• Click the drop-down, which will show your destination + 250km
• Choose this option
• Now you have a circle above your desired destination
• Zoom in and adjust the radius and make it bigger and smaller

This feature takes researching flights to new heights, no pun intended. With the search radius, you can find the cheapest airfare in destinations around your circle. For example, if you’re planning a trip to Thailand, it may end up being cheaper to fly into Chiang Mai versus Bangkok!

Kiwi.com has quickly become my go-to tool for finding cheap flights and exciting routes.

Keep in mind, that Kiwi.com is an Online Travel Agency (OTA), which essentially means that bookings are finalized on their website. This also means they offer customer service.

Skyscanner or Google Flights, on the other hand, are meta-search sites. They gather data and then redirect you to the partner website.

Another Kiwi.com pro is that it has a phone app, which is way more convenient for finding flights when you are already traveling. Skyscanner and other search engines are glitchy on phones.

First, I nail down my dates and destination using the calendar feature

• Use the Calendar to find the cheapest dates to fly
• If I’m not sure where I’m going, I also use the “Anywhere” destination

When I am looking for cheap flights, I first try to nail down the dates I want to leave. If you have flexible dates, Kiwi.com, Skyscanner, and Google can help you figure out the cheapest days to fly.

I love booking kiwi flights with their calendar feature because you can look at departure and arrival dates over a very specific timeframe, like the entire month of November or from November 10th-13th.

Sometimes, one day’s difference can save you over $100! Keep in mind, the cheapest flights are normally on weekdays (especially on Tuesdays and Wednesdays) and outside of holiday times. Flying around Christmas and New Years is bound to be more expensive.

Nailing down the destination (or at least your fly in and fly out cities) is just as important! I use Kiwi.com to find a good deal on a destination I may not be planning to go to, With the inspiration and calendar features, you can find pretty amazing deals to far off places.

Determine the Airline

Next, I want to figure out which airlines fly to the destination and if I can get a direct flight. Once I understand which airlines fly when and where I’ll check out their direct sites in case there is a deal.

I’ll fly directly if I can as it is way more convenient, but sometimes using multiple airlines can save you hundreds of dollars. Luckily, Kiwi.com helps you find these deals!

Next, I determine my price

Kiwi.com helps you figure out the cheapest price (so I know when to act on crazy deals!) as well as the average price for any given flight route. This way you know when to wait and when to jump on a deal.

Whether I have a very particular date and destination in mind, or I am traveling pretty flexible, Kiwi.com has some great features to find the best deals. I still use other metasearch sites and airlines to compare rates and make sure I am getting the best deal.

Finally, I create a Kiwi booking alert on my phone

This is a feature I just started to take advantage of, and it’s awesome. Do these three things:

• Set a maximum price
• Set your dates
• Stop searching and spend your valuable time doing other things while Kiwi does the work for you.

Now that I’ve covered how to use Kiwi.com, here are a few important things to know about Kiwi.

You Must Book Extra Luggage with Kiwi

If you need to add extra checked luggage after booking your flight, you still have to go through Kiwi instead of the airline. Kiwi directly contacts the airlines to get the latest prices for checked luggage and base the price from your fare type and booking class. The price might be higher or lower depending on that.

Be aware of different airports, visas, and customs

The Kiwi flight booking tool helps you find the cheapest route, but this might mean you go through customs to check in again during a layover.

Your Kiwi ticket will state if you have to collect your luggage and check-in again during a layover. Check to see if you need a visa for whatever country you’ll be going through customs in! Even if it’s not your final destination, there are some cases where they won’t let you through!

Cons of Using Kiwi

We’ve already listed the pros of using Kiwi.com, but it isn’t perfect! Here is our list of ways Kiwi can improve.

Not all local airlines are covered

This is the biggest con for using Kiwi.com. Smaller airlines are not always listed. That being said, a lot of metasearch engines do not list all of the local airlines. Google is a prime example.

Bad Reviews for the Guarantee

The Kiwi guarantee is not perfect, and there are some pretty bad reviews to back that up. That said, I think you should book a flight with the same common sense as you would on any other booking site that doesn’t have a guarantee. Just because Kiwi flight booking tool has an algorithm that is supposed to prevent missed connections, doesn’t mean you should book a flight with a lay-over under one hour… ESPECIALLY when you are flying internationally.

Rule of thumb: Always allow 3 hours for an international connection. You can never predict how long immigration lines will be!

Loading can be slow

This isn’t a big deal, but the lag time is slower than other engines. I like to think it’s because it is gathering more data and options than other engines.

Booking Process – Is Kiwi.com cheaper?

The short answer is that it depends. Because Kiwi.com doesn’t list all of the possible airlines, it’s not always the best option, but generally, it is one of the best ways to find cheap flights. If you have flexible dates and/or a flexible destination, Kiwi.com is the cheapest way to find a great flight!

Final Thoughts on this Kiwi.com Review

When people talk about how expensive it is to travel, they often don’t know about amazing tools to help you fly cheaper, like kiwi cheap flights! With this booking site, you can find your next flight with ease.

Kiwi.com is the ultimate flight hacking tool. While it’s not perfect, it’s pretty damn close. They do the hard work for travelers, so you can spend less time at your computer and more time traveling! I also really like how intuitive Kiwi’s system is.

And for transparency’s sake, please know that some of the links in our content are affiliate links . That means that if you book your accommodation, buy your gear, or sort your insurance through our link, we earn a small commission (at no extra cost to you). That said, we only link to the gear we trust and never recommend services we don’t believe are up to scratch. Again, thank you!

Ana Pereira

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Things You Should Know Before Booking Cheap Flights on Kiwi.com

May 2, 2021 by Silvia 61 Comments

Step aside, Skyscanner, there’s a new kid on the block and she works harder than you do: Kiwi.com .

Have  you used it yet?

If you don’t know about it, Kiwi.com is the newly popular flight booker that everyone has been talking about lately, as it’s taken the flexibility of search engines like Skyscanner but added a bunch of incredibly useful features to find even better prices and routes.

In fact Kiwi recently found me a route to Morocco that was $120 cheaper than what I had found on Skyscanner or Momondo. I most recently used Kiwi to book a flight from Johannesburg to Pemba in Mozambique in August (2019) and it worked great.

There are, however, some things you should know about using Kiwi to book flights if you want to get the most out of the site and not run into any difficulties later on.

And no, this post isn’t sponsored by Kiwi – I’m just a little obsessed with it at the moment!

First though, here are the things I love about Kiwi (and why I think it’s become so popular):

Kiwi searches for the cheapest route, regardless of codeshares

And this is what makes Kiwi so awesome. While other flight search engines will try to get you booked through your entire route on either the same airline or airlines with codeshares, Kiwi will look at all of the cheapest possibilities, even if it means putting you on two totally separate flights (where you have to check in again during your layover) or sending you to a random airport totally off route.

While this isn’t ideal for people looking for the fastest and easiest way to get somewhere, it’s perfect for people looking for the absolute cheapest option.

In fact, this is what I used to spend hours doing myself – often I’d end up booking a flight from Oslo to London, and then London to wherever I was actually going, as it tended to be much cheaper.

So basically Kiwi does flight hacking for you. It’s a HUGE timesaver.

They offer a flight guarantee for unprotected flight routes

The obvious downside of booking a bunch of separate flights somewhere is that if your first flight is delayed and you miss a connection, you won’t automatically be put on the next available flight, but will instead have to pay for a brand new one.

Luckily this has never happened to me, but I’ve had a few close calls that seriously stressed me out!

But Kiwi actually offers a guarantee that covers cases of flight delays, cancellations, and schedule changes.

If your flight is suddenly canceled or there wasn’t enough time to make your connection, Kiwi will put you on a new flight for free. The only condition is that if the new flight is more than twice the cost of the original you will have to pay for any amount over 2x the original price.

Plus, if your flight is delayed for over 4 hours you’ll get a $10 food voucher, if you need to switch airports they’ll cover your transport, and if the delay is more than 8 hours overnight they’ll cover your accommodation (up to $50, and you must show them your receipt).

You do have to reach out to Kiwi directly as soon as something happens with your flight – there are stories of people missing out on the guarantee because they didn’t actually contact Kiwi but tried to sort their flights out at the airport independently. I asked a representative about this and she stressed that you MUST contact Kiwi before booking yourself on any new flights if you want Kiwi to cover them.

And just so you know, two of my friends separately had to use Kiwi’s guarantee and had no problems – they said Kiwi responded quickly and got them each on new flights for free. Again though, it’s important to contact Kiwi to book the flights, as they will not reimburse you for flights you book on your own. 

You can read the guarantee here , and email them with any further questions (I emailed them before writing this post and they were super responsive).

While this guarantee isn’t perfect, as there’s a possibility you’ll have to pay a bit extra for your new flight or part of your accommodation, it’s a far better option than booking separate flights yourself and having no guarantee at all.

I think of Kiwi as an upgrade from flight hacking where you’re putting together the flights yourself – it does the same thing for you (in less time) while also giving you a good degree of insurance should things go wrong.

However, do note that this is still less safe than flying on connected routes, where you’ll automatically be put on a new flight by the airline. If money isn’t an issue then I would book directly with airlines instead of using Kiwi, as it can be a bit of a gamble.

Kiwi flight refund

And if your travel plans change and you need a flight refund from Kiwi.com, you can find the Kiwi cancellation policy here .

You can search flights from and to regions, instead of specific cities

While a lot of other flight search engines offer this to a degree, Kiwi has the most flexibility I’ve seen.

Like, come to think of it, maybe  this feature is the coolest thing about Kiwi.

First, you can search flights to or from “anywhere” if you want the ultimate flexibility. So you can find the cheapest flight from your departure point, or even the cheapest departure point for your destination.

Even cooler though, if you click on any area of the map on the Kiwi.com homepage , a circle will appear and you can drag it to whatever region you want and adjust its size to determine where you would like your flight to depart from. And then you can either type in a specific destination (or destinations), or you can click the map again and draw a circle around the region you would like to fly to.

This is super helpful if you’re planning a longer trip in two different regions and don’t really care which specific city or even country you fly to or from. But it’s also convenient if you have a few different nearby airports in different cities that you’d like to search for all at the same time.

So like, when looking up where to go in May, Dan and I drew a circle around southern Norway for our departure (as there are a few different airports near us) and then a circle around all of southern Europe, since we want to go somewhere warm.

Then we just zoomed in on the map and could see all the different city options with the price next to them. Super easy!

And then we drew a circle around Japan, you know, just in case it was magically super cheap (it wasn’t).

You can search multiple destinations at once

Before I switched over to Kiwi I almost always used Skyscanner to search for flights (since it also includes budget airlines), and something that would drive me crazy was having to do separate searches if I wanted to change my departure or destination city.

Well, if you want to be more specific than circular regions, Kiwi lets you search a bunch of different departure cities and/or countries as well as a bunch of different destinations, all at the same time. Again, huge time saver!

You can search for flights over no specific dates, a set range of dates, and a specific duration

If your schedule is flexible, Kiwi also lets you search for flights “anytime” or over a set range of dates. You can also specify how long you would like your total trip to be, so if you know you want to take a holiday for about 10-14 days sometime over the summer, you can search for flights in a date range of June to August, and then select your “Time of stay” to be 10 to 14 nights.

This way you can figure out not only where your cheapest holiday option is, but also when and for how long.

You can use Kiwi.com’s “nomad” tool to book the cheapest possible multi-city trip

I still can’t get over how cool this is. With the nomad tool you can enter all the cities you’d like to visit along with how long you’d like to stay in each city, and Kiwi.com will work out the cheapest possible option. So you don’t need to keep checking different dates or changing up the order of your trip, because Kiwi.com will tell you which order to book it for the cheapest possible flights.

This tool is especially helpful if you’re going on a longer trip to a bunch of cities, like backpacking through Europe or visiting a bunch of places across the US, for example.

Things you should know about booking with Kiwi.com

Okay, so I covered all the things I love about using Kiwi, but there are also a few important things you should know before booking your flights through Kiwi.com.

Adding extra baggage after booking your flight can be more expensive than direct with the airline

This one is kind of annoying, though if you’re lucky it could actually work in your favor.

If you realize after making your booking that you want to add extra checked luggage, you have to do so through Kiwi, not directly with the airline.

And because Kiwi deals with so many different airlines, instead of charging exactly what each airline charges for extra luggage, they have their own set price list. This is an average of the luggage costs for different airlines, so while in some cases Kiwi might charge you less than the airline does, in other cases you might end up paying more (though of course it will still be less than you would have to pay at the airport).

It’s something to be aware of when booking your flight.

When flying unprotected routes you might need to go through customs – and may need a visa!

Since part of the genius of Kiwi is finding unrelated flight routes to get you to your destination, you might have to go through customs and check in again during a layover.

I had to do this on my 5-hour layover in Paris during my flight from Morocco to Oslo. And on my way from Oslo to Morocco I actually spent a night in Lisbon, essentially having a free day in Lisbon thanks to the money I saved by flying two separate routes.

Your Kiwi ticket will clearly state if you have to collect your luggage and check in again during a layover. And this is really important: check to see if you need a visa for whatever country you’ll be going through customs in! Even if it’s not your final destination, there are some cases where they won’t let you through to check in to your next flight if you don’t have a visa.

So, if I had needed a visa to enter France or Portugal, I wouldn’t have been able to go through customs and check in for my next flight.

This doesn’t happen often, but I have heard complaints about Kiwi regarding this, from people who didn’t realize that they would need to go through customs during their layover. While a lot of places do offer special transit visas, I usually try not to have a layover anywhere I’d need a visa, just to avoid any potential hassle.

You’ll end up making way too many travel plans

All the flexibility Kiwi offers in searching for flights can be a little dangerous – at least if you’re like me and want to travel everywhere. When Dan and I were looking at flights this morning I found all sorts of other places I wanted to visit that I hadn’t realized where so cheap!

I mean, there are many worse problems to have.

Have you booked through Kiwi.com yet? Any tips to add?

Since I love using Kiwi to book my flights I just joined their affiliate program, which means I’ll make a small commission if you book a flight through them. Most flight search engines have similar programs, but I only joined Kiwi’s because I like it the most!

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Annika says

April 14, 2017 at 7:48 pm

I’d never heard of this before and I’m already in love! I’m sharing your post on a few facebook groups of solo travellers, I’m sure they’ll be interested too 🙂

Silvia says

April 17, 2017 at 10:10 pm

Awesome, so happy you found it useful!

April 15, 2017 at 11:56 am

Haha – I must say this wasn’t the first Kiwi brand that came to mind when you wrote Kiwi, as a (former) Norwegian supermarket employee! Seriously though, this sounds like a great resource, and one that even people who don’t need to hunt for the very cheapest flights may want to use, as it comes with so many smart options!

Haha when I first told Dan about the site he typed in “Kiwi” and the supermarket came up! So funny.

Jennifer says

April 17, 2017 at 12:16 pm

I’ve never heard of this before. I always just checked Skyscanner as well. It sounds interesting though, and I will have to check it out the next time I plan some imaginary trips. Thanks!

April 17, 2017 at 9:54 pm

Haha so I’m not the only planning imaginary trips then!

April 24, 2017 at 12:40 am

I love using Kiwi! I just recently found out about them. I haven’t yet taken a flight through the service, but from my browsing so far, they have been cheaper than Skyscanner in some instances.

Thanks for writing up the guide!

May 1, 2017 at 11:08 am

Yeah, you always have to shop around a bit!

Michaela says

May 2, 2017 at 2:58 pm

Actually, I first used kiwi to book a flight to Norway. I love how cheap it is and I also know a few people working there, so they told me about how it works. The disadvantage is that it’s mostly for days not compatible with work hours.

May 5, 2017 at 4:50 pm

How funny! But yeah, it’s not always the most convenient, but at least they find cheap routes.

January 20, 2019 at 4:05 pm

Hey sylvia, just wondering if kiwi would works for family tarvelling?thank you..tanya

C Cook says

January 19, 2019 at 8:11 am

Is it difficult to check in at the airport of each airline?

Denise says

July 25, 2017 at 9:03 pm

Don’t even think of cancelling a flight. You’re not cancelling with the airline and able to use whatever remains on a rescheduled trip. You’re cancelling with them and in 30-ish days they’ll let you know what/if any balance you have left after regular cancellation costs and their fees.

I’ll only use them for research from now on. 🙁

Lynn Kvamme says

August 23, 2017 at 11:22 pm

Okay, I just booked my first domestic flight in the US with Kiwi and the hubby just booked his flight to Norway. His name is Jon Erik and is Norwegian, do you know him (bahahaha, just kidding).

Anyway, we work with plant based natural healthcare there so he travels to Norway a lot. 1000 thanks for your awesome article and for saving us some serious cash!

I would love to send you some free samples to try if you want. You are going to fall in loooove!

Smiles, Lynn

August 31, 2017 at 11:14 am

Oh that’s so exciting, I’m glad you found good deals!

September 8, 2017 at 11:10 pm

HI, Thanks! I just bought a non stop ticket from LA to Stockholm for $307! So affordable!!!

Fiorella says

October 3, 2017 at 2:52 am

Thank you for the info. I just booked a flight within europe via Kiwi.com. One thing that I find a little odd is that they ask for my passport number and expiration date to check me in. Have you also been requested this info before? Can one check-in directly with the airline rather than via Kiwi?

Thank you in advance!

October 3, 2017 at 4:20 pm

I think you can check in directly – I guess try and see what happens? I know you can check in directly at the airport for sure, as that’s what I’ve done.

February 10, 2018 at 6:43 pm

The reason why they are asking for passport number is bec,kiwi.com wants to do auto check in for you esp if u have check in baggage.that is less hazzle for you.It is still the passenger’s choice if they want to take advantage of the auto check in,or do manual check in at the airport.

LisaMarie says

January 16, 2019 at 10:32 pm

I fly a few times a year to Europe and find that many airlines are asking for passport numbers and expiration dates.

cheap airline tickets says

November 4, 2017 at 1:25 pm

Thanks for sharing this article. Your article helps me a lot. Keep Sharing. Nice Work!

November 20, 2017 at 11:28 am

The booking itself is easy, but just pray that you face no issues.

When flying from Brazil to Europe the airline demanded extra payment in cash, otherwise I wouldn’t be let on the plane. No mention of it anywhere on the ticket. Normal tickets have all the taxes and costs included.

I also wanted to get a refund for one of the legs I had with them. It’s been now over 30 days and haven’t heard a word since.

So I just hope you have better experience than I did. For me this was the last booking with kiwi.com

trubac says

November 22, 2017 at 2:59 pm

I was glad when first I found Kiwi.com, now not so much, either they changed or something going on that doesn’t show most of the flights. In the last couple of months lots of airlines are missing from the searches, and more dates I’m adding, the less flights are finding, if I choose for example New York – Bucharest, round-trip leaving anytime – returning anytime, the search is coming up only with low cost airlines, like Norwegian Air and Ryan Air, if I filter those two off, no flights at all!?! So, I’m very disappointed about this website.

Lindsey says

November 26, 2017 at 2:48 pm

I would strongly advise you NOT to ever book a flight with Kiwi. I used them for the first time to book a flight (for today!). I was a little wary because I hand’t heard of them, but I was looking for the lowest price option on a flight I was taking on short notice, and they came up in my results on Kayak so I thought it would be ok. It is not ok.

When they made my bookings on their end with the airline, they put my husband’s name in as “Mr. [My Name] Jr.” instead of his name, even though I had put his name down as the 2nd passenger (because I’m not an idiot). He doesn’t even have a Jr. at the end of his name so I have no idea where they came up with this.

Anyway, I contacted Kiwi a couple weeks ago to have my husband’s name changed on the tickets. (We just booked these flights 3 weeks ago.) They emailed me after a couple days to say they had gotten his name changed with one airline, but hadn’t been able to do it with the second airline yet. They said they would let me know when they had done so. Earlier this week I replied to their email to ask about the status, and they said I needed to send them a scanned copy of my husband’s passport for the airline to process the change. I replied that this seemed unnecessary since it’s a domestic flight, and why couldn’t they just change it. They wouldn’t budge. I tried calling the airline directly, but they couldn’t do it because it was a third party booking. So two days ago I sent them a picture of my husband’s passport. Yesterday I hadn’t heard anything so I called them, and they hadn’t sent the info to the airline yet. The agent I spoke with said he would do so right away, and I would hear back in 2-4 hours. That didn’t happen, so I hopped on live chat last night. All they could tell me was there was no update and they would email me when there was. They also tried to ask me for MY passport information, but I told them I don’t have a current passport, there was zero reason for them to need it because this is a domestic flight, and at this point I’m pretty sure they’re scammers and I will come after them in every way possible if anything goes wrong related to this.

As of this morning I still haven’t heard from them, and we have to leave for the airport in an hour, so it looks like we’ll be spending our long layover in Vegas hanging out in the airport instead of exploring the Strip as was our plan, because we can’t risk him leaving the terminal and having to go back through security with a boarding pass that doesn’t match the name on his ID.

Tl;dr: The people behind Kiwi are clearly incompetent and not knowledgeable about how travel actually works, and the customer service is horrible if you need it. I might use them again for research in the future, but I will always book the flights I find on there directly with the airlines instead of on Kiwi.

December 5, 2017 at 7:40 am

STAY AWAY FROM KIWI

In a few words: I had the worst booking experience, had to deal with a very bad customer support. If you are unlucky and a problem comes up you will NEVER EVER find a solution.

Even if my reservation was immediately cancelled, I got my refund after 40 days instead of 10 days as they promised.

I made a review at trustpilot and when they saw it, they sent me 50 euro voucher for the problems they caused me. After a couple of days they kindly asked me to erase the review. This is the reason they have 4 stars and not 2 which is what they should deserve. Of course i didnt erase neither used their voucher.

Alyson Sliman says

July 28, 2018 at 6:22 pm

I agree!! They have been absolutely TERRIBLE to work with. We had an issue with our tickets ( we bought 3 plane tickets for 3 different people) they were not able to help us AT ALL. We ended up having to buy and additional 3 more plane tickets becasue they would not resolve the initial issue. Truly unbelievable . I will NEVER book through them again and I urge everyone to really think before booking with them.

December 14, 2017 at 2:57 pm

I found some really good deals . Thanks

February 4, 2018 at 5:05 pm

Silvia, and what about their guarantee? Is it free of charge or you should pay some fee to use this feature?

February 4, 2018 at 9:40 pm

It’s included in every ticket from them.

February 16, 2018 at 4:36 am

Silvia, This was really helpful. I just bought a flight through Kiwi for a Norwegian airlines flight. If I add a checked in baggage or buy seat selection directly with Norwegian will Kiwi know about that? Could it make the guarantee void?

Prithvi says

March 6, 2018 at 2:06 am

The way you view Kiwi as a trip hacking tool is the key insight required for anyone who uses Kiwi.

Kiwi does a job that you did yourself (I do the same thing) and this is a super cool thing to do as long as we can do a little bit of brain work.

That said, if I had not read all these negative posts about Kiwi, I would never have seen the fact that it requires you to get off and re check in, this is the key point that everyone misses when they use Kiwi and most people obviously do not know this.

This makes things extremely painful when they are absolutely shocked in the airport when they are enjoying their trip.

Kiwi needs to make this post required reading for anyone using Kiwi.

May 4, 2018 at 12:54 am

Hi, thanks for the comment. Do you mean that you had to re-check in during your collecting flight?

Mariah Gauthier says

March 25, 2018 at 5:38 pm

I used kiwi to book a flight to Paris and then back to New York. On the second leg (from Paris to New York) it says “must have visa”

Do you think I need a visa even though I am a U.S. citizen??

March 26, 2018 at 5:25 pm

Then you should be fine – it just means that they won’t let you board unless you can validly enter the country (so if you need a visa to enter, then you must have one).

the Fat Gooch says

April 5, 2018 at 5:06 am

does the kiwi.com guarantee apply if you end up on kiwi.com through skyscanner? i did a search on skyscanner, but it directed me to kiwi.com to complete the booking. thanks in advance

April 9, 2018 at 12:12 pm

Yeah, Skyscanner just redirects you to their website, so the guarantee should still be in place!

Jordan says

April 24, 2018 at 9:22 pm

Hi Silvia, This is a great post! I just bought my first round of flights on Kiwi and was mentioning it in a blog post I am writing. Do you mind if I refer my readers to this post for more information on Kiwi?

April 24, 2018 at 10:23 pm

Of course, feel free to link to it!

Celeste says

May 22, 2018 at 5:28 pm

I wanted to post a warning to people who DO miss their connections. It is a HUGE PAIN IN THE ASS to get KIWI to switch flights for you. We spent 4 HOURS on the phone with them trying to sort out the new flight (the next day) and also had to twist arms to get an “ok” to get a hotel and food. They kept saying “I need to talk to my supervisor.” The people that answer the phone don’t have the authority to do anything themselves but trying to get a supervisor will literally take you hours. They will call you back, someday. Meanwhile you are sitting at the airport starving and tired. Not a good customer service experience. Not worth the savings, if you happen to miss a connection. They can’t fix it in a timely manner. Next time we will just book through the airlines directly. Kiwi works find until something goes wrong, and if you travel enough something WILL go wrong eventually.

Greg Hitzhusen says

July 2, 2018 at 9:29 pm

My experience with kiwi.com so far is horrible. I’ve been on hold for 75minutes, and have been repeatedly told how much longer I should have to wait. At the start of my hold period, it said “25 minutes”. As that estimate has counted down, I get the same estimate multiple times. I’ve been told “5 minutes” estimated wait time for about the last 20 minutes. I’m sure that they’re hoping I’ll just try to complete my query online, but I already tried that, and am needing to talk to a real person. Terrible phone system, apparently designed to frustrate the caller.

Tristan Newman says

July 5, 2018 at 9:55 pm

I booked a flight with them, one flight shorter than needed. Cancelled that ticket, wrote their customer service to tell them what I had done, and then booked the correct ticket.

Logged into check the status of the refund and they refunded the complete intinerary instead of the shorter one.

After calling them, waiting on hold for 10 minutes, and explaining to their customer service, she said she’d speak to a manager… and then put me on hold and the line proceeded to go dead seconds later.

Now, I’ve been on hold attempting to call them back for the past 30 minutes. Their hold recording has been telling me 10 minutes left to wait until about 15 minutes ago, and now 5 minutes to wait, there after.

Something to think about.

July 27, 2018 at 8:28 pm

On our way to Minneapolis from Ukraine we were bumped to a later flight, we lost our connection at JFK. Kiwi Guarantee came through for us. They put us in a hotel, booked us a flight early the next morning and gave us 30 Euros for food and drink while displaced. Thanks Kiwi Guarantee

lu ramos says

August 2, 2018 at 9:38 pm

hello, thanks for this review. but i recently read numerous reviews on them that were very bad, with frequent last-minute flight cancellations, etc. is it possible that the reviews are fake?

August 3, 2018 at 11:19 pm

I now read 2hours through all reviews etc… and i think most of the bad reviews are from the competition. Kiwi is 10x ahead of Skyscanner and others… of course they write shit about a plattform that is far ahead of them. Just my opinion … and many feedback is from people that didnt know the things with the Visas and that they have to re-check in etc…but is this really Kiwis fault? Maybe a bit…

I will give them a try. By he way: Booking all tickets yourself still saves you money ! But its a lot of work and headaches. Kiwi charges +50€ for total of 4 flights for 1 person but to be honest i am happy to pay 50€ for saving a lot of time booking all flights seperatly and checking in . This article gives all the advice you need i guess.

Be carefull with online reviews. I can speak from own experiance when competitors posted a lot of shit about my company that was destroying the industry 😉 When you smash the competition with a product that is beyond your shitty product… of course you dont make a lot of friends.

Think about it in the future. 😉 I hope we will have a good experiance but i am pretty sure Kiwi is great. And if not… AMEX will take care of everything, so always book with a Credit Card and you dont have to worry about “being scammed”

Richard Childress says

September 10, 2018 at 11:23 am

Good information you have wrote for us! It is very useful for us and will keep updating your articles.

November 25, 2018 at 12:55 pm

This is very informative blog thanks for sharing. We are also provided United airlines customer service.

December 12, 2018 at 3:20 am

Seriously, do your research before using kiwi.com for anything but planning. I used them with success in 2016 but in practice found the connection to be a slightly chancy one – a very good thing we had no checked baggage on that trip.

This time around, they sold me a route with a flatly impossible connection (even though we also had no baggage to consider). The issue that wasn’t clear until the confirmation email came through with “no online check-in is possible” – a fact that was therefore known to them all along, but not to me until after I’d paid the money. The route they sold me allowed one hour for me to arrive at the connection airport, go landside (through immigration), CHECK IN MANUALLY, then go airside (back through security and immigration!) and get the ongoing flight.

It took me three weeks – eventually contacting airlines as well as them – many times – to get the facts of this problem properly acknowledged by them. Then another week and at least half a dozen more emails before they offered to put in place a feasible revised itinerary that I suggsted. And THEN they insisted on levying a change fee, even though it was them who had sold me the impossible itinerary in the first place.

This was extortion – the problem would not be fixed until I paid another 95 Euro. So I paid, and considered it a life lesson – of course I asked for a refund, of course I’ve had nothing but the usual rubbish responses.

I will not be paying kiwi.com money ever again, nor would I recommend that anyone else do so. Happy to use them for flight planning, but that’s it. Make your life easier, BOOK DIRECTLY WITH AIRLINES!

Kabir afzali says

January 13, 2019 at 10:25 pm

They stole my $2600+

I had booking for 5 passengers from new york to kabul afghanistan for 14 Jan 2019. I received a job opportunity i sent them an email stating that all my 3 children and my wife are going but as i have a new job now so please cancel my ticket. One indian accent guy told me on the phone that as u have informed us very early threfore the airline will not charge me anything only we will chrge u euros 20 for service chare he told me to go to kiwi.kommanage my booking and fill a return form and they will return my money i found the page filled it and wrote my own name only and at the end of page it said u paid $600 for one person so u will be refuned $427 i said ok give me that. after few hours i received phone call saying that they have cancelled all 5 passngers and out of $2996.67 that i had paid i have received this $427 and that is it and they cannot further assist me. They stold my $2600+  I have my account info and also their booking etc.

January 22, 2019 at 3:58 pm

I advise you to not go through them I booked a round-trip flight with kiwi.com from Denver to Norfolk Virginia come to find out the day before I was leaving back to my hometown was trying to pay for assigned seats so me and my boyfriend can sit together and talk to an agent from kiwi.com to ask them why it was a one-way trip book when I asked for a round trip ticket told me there was nothing they can do about it so how to turn around and pay an additional$187 to get back home I think that it’s unfair they Ghent people out of their money I wouldn’t go through them any longer horrible customer service skills and people are rude didn’t let me talk to a supervisor as well I write them a zero.

Emily Rodriguez says

May 17, 2019 at 6:40 pm

How do you change from one way to round trip after booking flight?

Rishi Prakash says

September 27, 2019 at 9:56 am

Thanks for the great post, Silvia. I opted for Kiwi first time after your post so all credit to you.

Kiwi is doing a good job as a market disruption for sure. It brings a different kind of light to the search and planning which is wonderful.

Now areas which can be improved:

1. There are few airlines which are hell bent on making money for every single ounce of extra weight which you realise when you find their people with weighing scale before the boarding gate so then you know that it is part of their plan- low cost ticket BUT high penalty for weight. So i will like Kiwi to highlight such flights in their booking option for us to know and plan the exact weight for them. So Air Asia and Viet Jet are definitely two such airline where unreasonable managers are running the show at airport with a clear agenda to make money by harassing flyers. So they should just put a line in RED for extra weight in these 2 airlines.

2. The information for various connecting flights has to be passed before the trip so that people do not get stuck and end up missing flights which would have happened in my case at Thailand. In my case, i was never aware that Indigo airlines does not have a counter for transit passengers inside the airport so imagine what i was told when i was strolling towards the transit counters- You have to take a visa first and then go out to Indigo counter and get your new boarding pass! This is something absolutely new like a bolt from blue so first i needed to RUN for the exchange counter for local currency as that is the only currency they accept at visa counter and then stand for visa in the long queue and then get out of airport for new boarding pass and then come back to the boarding gate. So such information needs to be passed ON well in time to passengers to plan their transit or else they will come back to Kiwi after missing their flight and then waste Kiwi’s time and their time to get a new flight so prior information saves passengers from surprises.

Trust me, Kiwi will become a far better platform if MORE info is passed on collectively after feedbacks like mine.

Keep up the good work.

Stop Faking says

December 4, 2019 at 4:48 pm

“This is not an affiliate/sponsored post” yet all of your links to Kiwi have affiliate IDs? lol

December 5, 2019 at 1:01 pm

Not sure where you pulled that quote from??? This post was not sponsored, but as I literally say at the end of the article, I signed up for their affiliate program after having a good experience with them. What’s “faking” about that?

January 17, 2020 at 4:47 am

Reading so many reviews it makes me cautous. I booked 3 tickets for wife, Grandson, and me. To Italy from SFO. W/ multi cities 4 on Italy 1 to Geneva k return to SFO. Mid May to Mid June 2020. Price, I hope is true. $850 each! We will boast about kiwi.com Other ticketing sites $2100 to $5k Includes carry on @7kgrms 15 lbs each. Size 22″x17.75″x9.84′ Our bag that size usually weighs 35-40 lbs. Not 15 lbs. enough to travel for month. I called kiwi to confirm weight. Yes, 15 lbs. Agent was very helpful, patient and kind. She did not rush or push me to finish. Almost 40 mins! She said airlines vary up to 20 kgrms. But, most 8 to 10. They wanted $156 each to check a bag @kiwi. I may need to add 3 checked bags. I noticed they also added approx $8 ticket insurance automatically. Hopefully this helps smooth out some bumps some people missing a flight. The phone # for kiwi is 1 202-844-4159 just in case. You never know. Hopefully we don’t.

Xavier says

March 13, 2020 at 8:37 am

You have mentioned all the tips in a good way. I have read all. These are very helpful to me. Thanks

Karl Olsson says

August 24, 2020 at 11:17 am

I traveled with a Kiwi booking from Singapore to Alicante Spain. Missed my connection in Athens due to delay from the first leg. I called Kiwi and they sorted out accommodation and new flight the following day.in a timely manner. Very professionally. I can definitely recommend Kiwi. .

Alisha says

April 19, 2021 at 4:52 am

Hey there! Speaking of paying for baggage, do you know at all why the baggage costs on Kiwi seem to be at least twice as much as what the airline usually charges? Seems a bit excessive and I can’t seem to find any info on the price breakdown.Thanks!

April 19, 2021 at 1:37 pm

They basically take an average of baggage pricing, so sometimes baggage will cost more than directly with the airline, whereas other times it will be cheaper.

Clara David says

August 23, 2022 at 7:54 pm

Thank you for this informative blog! Helped me alot.

June 17, 2023 at 10:58 pm

re: luggage – what’s stopping you after purchasing from Kiwi to sign-in directly into the air company’s web site, and using the “carrier reservation number” (6 letters – you can find it on your e-ticket you download from Kiwi) to buy your luggage there in half-price?

Rob Larson says

November 11, 2023 at 10:25 pm

Sylvia – waited too long and missed an amazing fare of $342 on Veuling from Kiwi site BCN LAX one way.!! Jan 14

But flight was not listed on Veuling’s site – code share with Iberia – nor Iberia’s site for that price

How can Kiwi offer that ? I would have been nervous

and have you seen KIWI re post fares like these after a few days ?

Many thx in advance ! Rob

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Once a full-time nomad, I'm now trying to find a balance between continuing to explore off the beaten path places around the world while also building a home in Norway. Want to know more? Head to my About page !

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We hack the system, you fly for less. Tired of cross-checking websites, dates, flights and destinations when planning a trip? We offer great travel deals, connecting flights, trains and buses to get you where you want to go. Book tickets and travel for less with Kiwi.com No hidden fees, no ads, no hassle. Just travel. Kiwi.com’s flight search, powered by our Kiwi-Code, gives you the prices airlines won’t advertise. -Find the lowest prices for trains, buses and plane tickets. -Use Deals to get tailored recommendations for cheap flights to popular destinations. -Set price alerts for a selected route so you don’t miss out on flight tickets at the best prices. Use our travel hacks to get the best deals. -Throwaway ticketing – book a cheaper round-trip ticket instead of a more expensive one-way fare. -Itineraries with self-transfer – combine separate flights for a lower price compared to carrier connections, or find itineraries with different modes of transport operated by carriers that don’t usually cooperate. -Hidden cities – book flights with a layover in your intended destination instead of overpaying for direct plane tickets. Save all your travel in one place. -View your itinerary, change details and add extras to your flight booking. -Access all your boarding documents offline. -Get instant alerts about the cheapest travel options. Download our flight scanner app now and get low-cost tickets for your next journey. For questions and feedback, don’t hesitate to contact us directly at [email protected]. We’re here for you! If you have any issues or questions about your booking, we’ve got your back. Go to our Help & Support articles to find answers to frequently asked questions, get assistance quickly with our chatbot, or reach out to our team directly. More about Kiwi.com Website: www.kiwi.com Instagram: @kiwicom247 Twitter: @kiwicom247 Facebook: www.facebook.com/kiwicom247 Find the best travel deals tailored to you: www.kiwi.com/cheap-flights Enjoy your travels with Kiwi.com!

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Ratings and Reviews

27.6K Ratings

Cheap Flights but Horrific, Slow, and Unsuccessful Refunds if your Booked Flights Change

Updating to 3 stars because a refund was obtained following this review posted below. I want to preface that Kiwi is not always a scam because I have successfully flown through flights purchased through the website/app. However, should an airline change occur (even by the airline itself), you are almost certainly doomed. At that point, it is my belief that Kiwi scams many of those customers. For example, it took me over a full year to get a refund for an airline canceled flight during the start of the pandemic, and even then, it was less than the purchase price and valid in “Kiwi credit” only. This wasn’t a scam, but it was a highly undervalued refund. Stupidly I gave Kiwi a second chance for a flight in May 2021. The airlines canceled my flight, and it took a full 1.5 years for Kiwi to reach out and say (and I quote), “We regret to inform you that the carriers haven’t provided a refund for your trip…we have to close your refund request.” After following up, I was told yet again that a refund wasn’t possible—even though the airline canceled my flight. So is Kiwi a scam? Not always, but you can easily get swindled if your flights ever change—even if it’s the airlines canceling a flight. Think twice about whether or not you’d rather risk your money or spend a few extra dollars to be safer by booking elsewhere. In my opinion, never ever book with Kiwi.

Developer Response ,

Dear Charlie B321, we are sorry to hear about your issues with the flight, refund and our service. You may share the booking number, full name, username, and email address on [email protected], together with this review as we need these details to look into your concerns. We will get back to you as soon as possible. Regards, Kiwi.com

Book through the airlines.

With the recent travel restrictions imposed by the US due to coronavirus concerns, I was, at the time of my calling Kiwi, unable to make the trip. Since then restrictions were changed, but during my phone call I discovered that Kiwi will not budge on refunds even when there is a global crisis that prevents thousands from traveling. In my past experiences, airlines are usually able to make some kind of compensation for the trouble. I had a saver ticket, which I thought would be fine if I weren't making changes for personal reasons, but extenuating circumstances would be handled differently. Not the case here. That said, when everything goes well, Kiwi has fantastic, responsive customer service. The gentleman I spoke with over the phone was incredibly polite, and had clear and concise explanations, which I can appreciate even if they frustrate me. Even during the crisis, hold periods were quite short. I’m disappointed that their dedication to the customer experience doesn’t translate to actual measures taken to do the right thing in a global time of need. If it weren’t for my experience trying to explain to them that a global illness should be a fine reason for a partial refund at the very least.

Such a scam!

I highly suggest you book with anyone else other than kiwi. They are the absolute worst! They make you think that you are getting a deal and every corner you turn you get charged for something. They didn’t alert me about my flight delay when I was starting my trip. I was also not told in any format that I had to order my 10 hour international flight meal early. I went over my emails with Kiwi with a fine tooth comb, and there was nothing noted about this. I’ve never been on an international flight where they have not fed you at least something. When service was going around, I asked if I could order at that moment, and they said no. It was a 10 hour flight, and I only received two little cups of water. They also did not send me the right ticket for my train to Paris. And after all was said and done my flight home was canceled. No email, text or anything! I showed up to the gate and was told my flight was canceled and they put me on a different flight to Las Vegas. Just to make myself clear my home is in Seattle not Las Vegas. And no, it was not just a layover flight. They were literally dropping me off in Las Vegas with no way back to Seattle. But because I wasn’t alerted I also missed the flight to Las Vegas because it was a different airline. Please save your money and actually use a credible site. I do realize that this all sounds very dramatic, but it is 100% true. And this was before the pandemic started so it had nothing to do with that.

Dear Travelyay!, we are sorry to hear about your issues with the flight. You may share the booking number, full name, username, and email address on [email protected], together with this review as we need these details to look into your concerns. We will get back to you as soon as possible. Regards, Kiwi.com

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The developer, Kiwi.com s.r.o , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

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Kiwi.com releases new features to support post-pandemic travel

Julia gumeniuk, kiwi.com customers can now set up flight availability alerts, exclude stopover countries en route, and check travel restrictions information on the go.

As more countries begin to recover from the global pandemic, travel rules are becoming more relaxed. Countries are re-opening borders with neighbors and airports re-introducing international flights. To support travelers worldwide, Kiwi.com has released several features to boost confidence in post-pandemic travel. 

Kiwi.com’s new features include an Availability Alert that allows travelers to set up a notification for the route they are wishing to take but is not yet operating, tailored travel restriction information when searching a route, and a filter to exclude stopover countries en route directly from the search page. The refreshed Kiwi.com website now better supports travelers in their post-pandemic travel plans, making booking their journey as smooth as possible. 

Availability Alerts to notify travelers about the route re-opening

Due to countries’ lockdowns and border closures, many airline, train, and bus providers have been cancelling their connections. With life slowly getting back to normal, carriers are not rushing into renewing their schedules in full. Many routes are still operated below usual volumes. To avoid a customer having to come back again and again to check and recheck a route’s availability, Kiwi.com has introduced an Availability Alert that notifies the customer once the searched route is available again.

Viliam Džama, Kiwi.com Senior Product Manager shared, “Many of our customers are coming back to Kiwi.com search to check whether there are any available travel options. Since the industry is experiencing many canceled travel routes throughout the world, we have given our customers the chance to sign up for availability alerts.”

Kiwi.com search page to provide travelers with travel restriction information

Travelling in a time of pandemic can be daunting, taking into account that some countries may have opened their borders, whilst others are still fighting the virus outbreak. To better support travelers worldwide, Kiwi.com has introduced a Travel Restrictions feature. Depending on the selected city/airport of arrival and departure, the website now provides relevant and tailored information directly on the search page. 

New Exclude Countries filter allows removing stopover countries en route

Even though some countries are re-opening their borders, the reality is that every one of them has their travel restrictions. Some are open only to neighboring countries, and some require a negative test or quarantine. Different rules make it difficult to travel with a stopover; this new filter feature allows Kiwi.com customers to exclude specific countries from the route. 

The Exclude Countries filter is designed to support a smooth booking process. As Kiwi.com’s database contains thousands of route combinations, the search page will still provide plenty of route options, even when the excluded countries filter is used.

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Reviews 3.7.

104,257 total

Most relevant

Tjatigt säljande av försäkringar

Jag har använt kiwi under några år och tycker de varit okej. På senare tid har dock krängandet av försäkringar och annat, med avsiktlig otydlighet, gjort Kiwi till något som känns oseriöst och tjatigt. Det är dags att kolla efter en bättre reseapp nu. Update: I’m unsure to what extent you manage to thoroughly read all reviews, but the rating from my side doesn’t concern a single trip, but rather the customer experience of purchasing flight tickets through your app. You really should take a look at your business model, so you don’t become an insurance sales company.

Date of experience : April 05, 2024

Reply from Kiwi.com

Dear Customer, We appreciate your review of your recent experience with Kiwi.com and are sorry to hear it did not meet your expectations. To help resolve the issue, kindly provide a response to our request with your booking number and the email address used for the reservation. We will then ensure prompt assistance and a resolution. Thank you for your understanding. Best regards, Customer Satisfaction Team

Sakshi slayed!!!

Sakshi (hope I spelled that right) was amazing! She provided excellent customer service and completely resolved my issue. I hope this gets back to her, I’m sure with airlines you deal with difficult people, and I really appreciate you.

Date of experience : April 04, 2024

Dear Thomas Anthony, Thank you for your incredible review of Kiwi.com. We're delighted to hear that our agent provided excellent customer service and resolved your issue. We'll make sure to pass on your kind words to her! We appreciate you taking the time to share your positive experience with us. Best regards, Customer Satisfaction Team

CS officer Zoohaib

CS officer Zoohaib Most helpful chap as has a refund in process and also another booking with Kiwi.com and required clarification. Zoohaib assured me that all taken care off and provided me with exceptional service. Very happy customer and had used Kiwi.com many times. Good job.

Date of experience : April 03, 2024

Dear AL, Thank you for your fantastic review! We're thrilled to hear that Zoohaib provided you with exceptional service and took care of your refund and booking clarification. As a long-time customer, we're grateful for your support. Have a fantastic trip with Kiwi.com. Customer Satisfaction Team

Seamless Travel Experience with Kiwi.Com

As someone who's always on the go, Kiwi.com has become my ultimate travel companion. It's an amazing shop for finding the best deals on flights, saving me both time and money. What I love most is the website and app which are super easy to navigate, making booking a breeze even when I'm on the move. Plus, their transparent pricing policy means no nasty surprises when it comes to hidden fees. Whenever I've needed to make changes to my plans, Kiwi.com's customer service team (Zohaib) has been there to help, providing friendly and efficient support. Overall, Kiwi.com has truly revolutionized the way I travel, making every journey a smooth and stress-free experience.

Dear Kenneth, We are delighted to hear that Kiwi.com has become your ultimate travel companion. Our user-friendly website and app are designed to make booking flights a breeze, especially for travelers like you who are always on the go. We also appreciate your kind words about our transparent pricing policy and the efficient support provided by our customer service team. Thank you for your positive review, and we look forward to revolutionizing your travel experience further. Customer Satisfaction Team

issue solved quickly

I had a minor issue, and the customer service managed to solve it quickly. I logged in with my google account (via PC) then I gave an other email to finish the booking. Then it turned out that the system isn't able to manage different emails so I had to reenter it to the site with my other email. I recommend to solve this problem by not allowing another emails just that you've logged in.

Flexible scheduling of low cost airlines

They offer flexible scheduling of low cost airlines in Europe and garantee the itinerary for a fee. If one flight of 4 is cancelled, they offer free of charge or for a low cost a change of route to reach your destination on time. I ven got window seats on one occasion!

Dear Diana, Thank you for sharing your positive experience with Kiwi.com. We're thrilled to hear that you enjoyed our flexible scheduling and guarantee features. It's great to know that we were able to assist you with a change of route when one of your flights was cancelled. We hope to have the pleasure of serving you again in the future. Yours sincerely, Customer Satisfaction Team

As a first time user

As a first time user, we were concerned, but everything has turned out well! We didn't have any trouble at all. The only request we would make is to provide the flight cost upfront prior to enter our Passport details, hence people would have a chance to review and reschedule with another flight.

I had booked a flight to spain and when…

I had booked a flight to spain and when i was trying to set the passenger details but unfortunately forgot to put my passport expiry date and when i try again to change my details it asked me to pay extra for the changes. And i called to costumer service and told my problems and in just few minutes he changed my details and exclude the extra charge. Good experience and very thankful

Dear Sudarsan, Thank you so much for sharing your positive review of your experience with Kiwi.com! We're thrilled to hear that our customer service representative was able to quickly assist you with changing your details without any extra charge. We're grateful for your support and look forward to serving you in the future. Safe travels! Customer Satisfaction Team

The whole experience of booking the…

The whole experience of booking the flight was very easy and the deals are great. The customer service is excellent, shoutout to Sahili who resolved all the queries in seconds. Thank you:)

Dear Ankita, Thanks for the amazing review! We're thrilled that your experience booking with us was easy and the deals were great. We are happy to hear that one of our agents provided you with excellent customer service and resolved your queries promptly. We wish you safe travels! Best regards, Customer Satisfaction Team

OK... sort of...

It was not flawless. But the main point of delivering flights for some reasonable cheap price was held up... Their ordering system could be more people centered (and not systematically write "your transfer is not covered by Kiwi if you not pay extra", especially since the transfer was covered by the airline...). Also returning and going back should not be so much destroying the order and creating necessity to fill it again... Also the checking in might be better if I could just easily turn of their automatic check in and check us in by myself...

Date of experience : April 02, 2024

Dear Karel, Thank you for sharing your experience with Kiwi.com. We appreciate your feedback and apologize for any inconveniences you encountered during your trip. We have taken note of your suggestions regarding our ordering system and check-in process, and we will work on improving these areas moving forward. If you have any additional details or concerns, please don't hesitate to reach out to us directly. Thank you for choosing Kiwi.com for your travel needs. Best regards, Customer Satisfaction Team

Problem Solved

My extra lagguage not shown on my flight’s PNR number, and they solved it with online check-in. Takes 10 minutes but it can be stressful if this problem occurs in check-in.

Dear Yigit, Thank you for sharing your experience with us! We're glad to hear that our team was able to quickly solve the issue with your extra luggage during online check-in. We understand that it can be stressful, but we're here to make things easier for you. Best regards, Customer Satisfaction Team

All the process has been good and smooth. However, I found a bit stressed not having my flight back check in till 24h before the trip, even when the airline allow to do it 30 days before.

DO NOT BOOK

DO NOT BOOK! Booked last year and kept getting notification about flight changes and the only options were at extra cost and even with their insurance, they wouldnt help get a better connecting flight, giving us the WORSE and longest layover when they were better options on their website! This experience has ended up costing more then if we had taken Singapore airline which includes food, luggage and a shorter flight! NEVER AGAIN!!!!

Date of experience : March 31, 2024

Dear Customer, We greatly appreciate your review and the opportunity to improve our services. Your feedback is valuable to us, and we want to assure you that we are taking it seriously. Our dedicated team is currently investigating the matters you mentioned, and we will reach out to you with a comprehensive response as soon as possible. Best regards, Customer Satisfaction Team

One of our agents re-tried to apply for…

One of our agents re-tried to apply for name correction with both airlines and we were successful in making the changes only with Thai AirAsia Airlines in regards to your name and passport details. Unfortunately, the agent missed out on informing you about the same. 이라고 말하셨는데 왜 바로 얘기해주지 않았나요? 그리고 한 티켓만 이름이 변경되면 어떻게 비행기를 타라는 말인가요?

Dear Customer, Thank you for making the effort to leave feedback regarding your booking with Kiwi.com. While investigating your booking I learned that you had applied for name correction from donghyeon to donghyun document updation Passport Number M20191361 Expiry Date 10 Apr 2029 I would like to explain to you that when you sent us the initial request to correct your name on the bookings with both airlines, Air Busan informed us that they do not support name change and name correction. Whereas when we tried to connect with Thai Air Asia, due to some glitch from their side, they were unable to find the booking. Hence, we informed you that name correction will not be possible. One of our agents re-tried to apply for name correction with both airlines and we were successful in making the changes only with Thai AirAsia Airlines in regards to your name and passport details. Unfortunately, the agent missed out on informing you about the same. From the time you sent us a document update request so we could assign an agent to your request, we had already received your voluntary cancellation request. Therefore, we have to inform you that documentation cannot be updated now. To provide low-cost itineraries to passengers, Kiwi.com usually books and confirms tickets with airlines that are either non-refundable or only a tax refund is possible on voluntary cancellation. Hence, both your flight tickets are non-refundable. As an exception, as I am handling your case, I have sent you an email with complete details and information. Yours sincerely, Sarrah Customer Relations Team

When our airline cancelled our flights…

When our airline cancelled our flights with c.3 months before the journey, Kiwi either offered us much more expensive flights that would mean our trip was much shorter, or alternative a cancellation process. Even though we had it in writing from the airline, that they were willing to refund us the full amount, Kiwi took ages to sort things out and then said they couldn't get a refund. Kiwi were incredibly poor at communication and very opaque. Do not use.

Dear Customer, After trying several times to locate your booking with us, we were unable to connect your feedback with any of the bookings we currently made. We would like nothing more than to help you, and that is why we sent you an email asking for further information in order to be able to locate your booking. Once we locate it, we will start working on it right away and we will contact you once the booking is investigated by our specialists. Yours sincerely, Customer Satisfaction Team

The call center was very nice

The call center was very nice, I’m not good at English but she can explain anything with polite and patient.

Dear Pichaya, Thanks for the lovely review, we truly appreciate your kind words! Our call center team is always happy to help, regardless of language proficiency. We ensure our agents are polite and patient in assisting with any queries. Have a fantastic trip with us! Customer Satisfaction Team

An efficient work.

To recieve the boarding pass without arriving to the airport, that avoided long lines and a counter check-in. Si, I saved extra time at the customs. Thanks..

They are crocks

They are crocks, do not by any service from them. They confirmed that my flight from Buenos Aires to Iguasu Falls is on time while carrier anticipate departure time. Carries has issued me statement that KIWI was informed on time but they refuse to refund. Furthermore they refuse to provide any information regarding their legal status.

Date of experience : February 08, 2024

Dear Customer, Thank you for taking the time to share your experience with us. We genuinely care about your feedback and are committed to addressing the issues you have raised. Our team is conducting a thorough investigation, and we will keep you updated on the progress and outcome. Kind regards, Customer Satisfaction Team

Convenient!

I had no issues checking in or adding baggage to my ticket using the online service. I used Kiwi because I was unable to book my ticket directly through the airline, and it works great.

Dear Lindsay, Thanks for taking the time to share your positive experience using Kiwi.com! We're glad to hear that you had no issues checking in or adding baggage to your ticket. We're here to assist you if you ever need to book through us again. Safe travels! Customer Satisfaction Team

Be aware you can loose a lot money!

I purchased a ticket composed by three different airlines, one of them decided to cancel its flight and compromised the rest of the trip. They didn’t asume ANY responsibility when two of the airlines decided NOT TO REFUND ME. I might have lost at least USD$800, if not more.

Dear Customer, Thank you for leaving your valuable feedback regarding your recent experience with Kiwi.com. As we were able to locate the reservation in your system, we will proceed to investigate it on our side and contact you as soon as possible, and someone is going to take care of your case here. Thank you for your cooperation in getting back to us once we contact you to work on a solution for your case together. Yours sincerely, Customer Satisfaction Team

How to potentially save money on airfare by booking through Kiwi.com

Update : Some offers mentioned below are no longer available. View the current offers here .

As someone who lives near a non-hub airport , I'm used to piecing multiple flights together in order to get the perfect trip.

Though this is incredibly common when it comes to award flights, it can also be a money-saving strategy on paid trips. After all, airline pricing is a complicated and mysterious thing. It's not unheard of to save hundreds of dollars by booking two separate tickets to get to your final destination instead of one ticket all the way through.

Enter Kiwi.com . Unlike most online travel agencies, the Czech Republic-based Kiwi creatively searches flight and other transit combinations to determine if booking two or more tickets and piecing them together will save you money compared to a traditional search from one airport to another. Their back-end search engine is already set up to look at hundreds of combinations, which saves considerable time over manual searches and may save you money, too.

Let's take a closer look at booking travel with Kiwi and discuss if you should use it to book your next big adventure.

For more TPG news delivered each morning to your inbox, sign up for our daily newsletter .

Searching with Kiwi.com

Kiwi takes advantage of several types of travel search tricks to find you the cheapest way to get from point A to point B.

They consider everything from far riskier endeavors we don't really endorse such as hidden city ticketing or throw-away ticketing to a cool feature they refer to as "Nomad" travel. Going to Asia and want to visit Singapore , Siem Reap, Cambodia; and Ko Samui, Thailand? They'll play around with shuffling the order to find you the lowest price.

However, Kiwi.com is probably best known for its "self-transfer" flights. They'll search hundreds of air and ground transit carriers to find flight combinations that result in the lowest price. They do all the piecing together on your behalf, which may include combining airlines that don't formally partner with each other or routing you through connecting airports that don't often show in traditional searches.

They may include ground transportation options in results, too. For example, you might save big by flying into Munich and taking a train to Salzburg rather than flying to Austria directly.

Since Kiwi looks at all types of unorthodox travel options, you can expect to be bombarded with lots of search results.

I suffer from analysis paralysis all too often, but take it from me: That won't be a problem. Compared to searching manually and keeping track of a thousand options using pen and paper, Kiwi.com offers filters to narrow things down quickly. With a few clicks, you'll limit yourself to relevant options.

Don't want to ride a bus or have too much luggage to realistically consider low-cost airlines? No problem.

If you do find a transit combination that works for you, you can buy it in a single transaction on Kiwi.com, which is a huge convenience compared to going to multiple platforms to buy each ticket one at a time. It's easier for record-keeping, too, since you can see your entire itinerary in one place.

Related: Strategies for booking great award tickets from non-hub airports

What is the 'Kiwi Guarantee'?

Booking separate tickets comes with another downside on top of the hassle. Unlike through tickets, if you miss a connection on separate tickets, airlines aren't obligated to reaccommodate you. That means if weather or a mechanical issue wreaks havoc on your plans, you'll be left to figure out a new way to get to your destination on your own. Because of this, travelers stringing tickets together often add plenty of padding to their connections, hoping the extra time compensates for the extra risk.

When booking trips through Kiwi.com, though, travelers have the option of purchasing their add-on "Kiwi.com Guarantee".

According to the guarantee, they'll protect you from unexpected changes to your booking even when you self-transfer between multiple tickets. You're covered against carrier cancellations, delays and schedule changes -- if something happens, they'll find alternative transportation on your behalf or offer you a refund.

In the past, the guarantee was included with all Kiwi flight bookings (with a built-in upcharge) but now you have to opt in when you make your original purchase. Sadly, it doesn't come cheap. On my sample searches, my offers consistently came in at around 25% of the ticket price. For example, on a $200 one-way ticket to Costa Rica, the Kiwi.com Guarantee was quoted at nearly $50 and on a $638 ticket to Spain, the guarantee was $159.

TPG's Points & Miles Editor, Andrew Kunesh, used Kiwi.com to book a flight from Berlin (SXF) to Newquay, England (NQY), via Dublin (DUB) in late 2019. Ryanair operated the SXF-to-DUB leg while Aer Lingus Regional operated DUB to NQY. He ended up missing his connection in DUB due to a flight delay and immediately contacted Kiwi. In minutes, he was rebooked on a flight the next day and put up at the Radisson Blu Dublin Airport on Kiwi's dime.

Downsides of the Kiwi.com guarantee

As any traveler who's had to make travel changes on the fly already knows, reaccommodation doesn't always mean you'll get your preferred flight. Just like when an airline rebooks you, you're limited to available seats and itineraries. You'll probably still need to be flexible and you'll have to accept some delays along the way.

It's also worth noting that their disruption protection won't necessarily compensate you for troubles or hardships; their sole goal is to get you to your final destination.

Like any type of travel protection, the fine print matters. You likely won't be surprised to find out that the guarantee doesn't apply when you're at fault for missing part of your transit (for example, if you arrive at the airport too late to check in). But you also won't be covered during some times when you need it most, even if it's not your fault at all.

Force majeure situations, like the airline strikes we see in Europe every so often, means your guarantee doesn't officially apply -- though it's worth noting that Kiwi.com still promises to make their "best effort" to offer alternate transportation. Extreme weather is considered a "force majeure" situation, which could be worrisome for those traveling in the winter.

Most worrisome to me were a few details buried in the legal fine print , which you should read in full if you're contemplating tacking on this purchase. Here's what stood out to me (emphasis is mine):

• They may rebook you, but be prepared for lengthy travel delays: "We are not able to guarantee You booking of the alternate Flight(s) departing sooner than 8 hours after Your initial contact with Our customer service ..."
• For flight changes announced 48 hours or more prior to your trip, you might not have as many rebooking options as you hope: "Should We find an alternate of the price not exceeding the price You paid for all the unused Flight(s), We may offer You (an) alternate Flight(s) or other means of transportation to Your Destination at no additional cost to You."

I'm great at searching for last-minute alternatives and have a stash of miles that I can use for last-minute rebooking emergencies if that's what it comes down to. As TPG readers, that might apply to you, too. In that case, this guarantee may have limited value.

Despite the limitations, this extra protection could still come in handy, especially while the coronavirus pandemic continues to keep flight schedules in flux. Unless you're booking last minute, you're likely to face schedule changes or even cancellations while airlines attempt to fine-tune operations. Yes, many fares now qualify for free cancellations, but refunds come in the form of airline vouchers whereas Kiwi.com would provide a true cash refund, even if your standard travel insurance wouldn't apply.

Related: Missed your flight? Here's what to do

Will I still earn miles on my flights?

Like any other online travel agency, you'll still earn airline miles on flights booked through Kiwi.com — but there are a few things to keep in mind.

If you're combining carriers, you might need to split your earnings. For example, say you're flying from New York-JFK to Prague (PRG) via Paris (CDG) and the first leg is operated by United while the second is operated by Air France. You'll need to credit the miles from the first flight to your Star Alliance loyalty program of choice and the second to your favorite SkyTeam program.

Do note that you won't usually earn hotel points when you book with Kiwi. This is the case across most online travel agencies, as hotel programs generally require that you book directly in order to earn points or use elite status benefits.

Of course, you should pay for your Kiwi purchases with a credit card that earns bonus points on travel . For example, the Chase Sapphire Reserve and Chase Sapphire Preferred Card earn 3 and 2 points per dollar, respectively, on all travel purchases. Both cards also have solid welcome offers which can help you jump-start your Chase Ultimate Rewards balance.

Related: When you will (and won't) earn miles on your flight

Bottom line

Taking the cheapest option presented on Kiwi.com will not be right for all travelers. If you are mixing and matching tickets and carriers, you are increasing the odds that something will go wrong with your trip -- and you are increasing the complexities of fixing it.

While this risk may be worth it for large cash savings and/or when you are traveling solo or just with another adult and have some flexibility in your schedule, it may not be worth it for a small savings, when less experienced travelers are involved or when you have a very firm time you need to arrive at your destination or back home again.

I'm not convinced that I'm the target customer for Kiwi.com's optional add-on guarantee, but I still love the Kiwi search platform. It legitimately does find good transport options that you might not consider on your own (or want to take the time to sort through manually), and booking is a breeze with one-stop shopping instead of having to make separate purchases.

For me, booking through Kiwi.com doesn't always make sense, but it's usually at least part of my search strategy when ordinary flights are priced higher than expected. After all, you never know what it will come up with.

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Does someone have any experience with it?

32 replies to this topic

“ Does someone have any experience with it?”

Have you done any research?

There are threads about Kiwi which are filled with other people's experiences, Anthony. I suggest you have a browse through them.

Or I can save you a bit of time by telling you that they will sell you separate tickets with self transfers which will always involve risk.

They were a legitimate company but that is not the same as being a good company.

They ARE a legitimate company, not "were".

If you read the threads, you get a picture of the challenges that travellers create for themselves by not paying attention to what they are booking. Here is a sample:

Because there are threads complaining about Kiwi does not mean the complaints are justified, accurate, or happened in the way the poster described it. Obviously things can and do go wrong with bookings for other reasons than user ignorance/incompetence/carelessness, but those are few and far between. From a technical perspective, Kiwi has invested alot in that and that is very important when using a travel website, they use GDS technology as do airlines and other OTAs.

According to their website, they book around 50K bookings a day worldwide, its probably more now. compare that statistic to the complaint threads, pick out the real complaints where Kiwi did indeed mess up and come up with a % failure rate.

If you understand that any booking you make online is final ie non refundable and non changeable and you take care to book something sensible, you read the email confirmations and don't mess up entering the travellers name, you have the correct entry documentation for your destination and transit points, your credit card has enough credit limit for what you are going to book, you've left enough time on your self transfer and understand the risks associated with it and what you will have to do/pay for if one of your flights is missed, your booking should be fine.

Kiwi does however offer some so-called travel hacks which I would not recommend you book which are throw away ticketing and hidden city. Other than that, they offer more or less the same options as other OTAs, including interline ticketing which any IATA travel agency does millions of times.

As to why some of their fares are less expensive that with the airline directly, it could be for a number of reasons. You've not stated the route, class or dates. It could be the airline has offered special rates to Kiwi to sell (ie consoliator fares or nego fares etc, that type of thing) or Kiwi could be sourcing the fare via NDC fares which is relatively new technology between an airline and an OTA introduced by IATA.

Do you see that fare on other OTA sites such as Expedia or is it exclusively on Kiwi?

The most probably reason that fares appear cheaper on Kiwi than on the airline's own website is that Kiwi is not showing live fares.

So what happens then if you book one of these cheap fares? Kiwi will mail you back with a message that unfortunately that cheap fare is no longer available, and will offer you a more expensive alternative...

No you probably don’t, those headline prices are often a mirage and actually don’t exist. Kiwi does not have live pricing and DO NOT receive commissions from the airlines . They make their money with fees for absolutely everything from adding luggage to name changes to rescheduling or cancelling flights .

Do yourself a big favour and buy direct from the airline , a bricks and mortar travel agent or a website with a better reputation like Expedia or Webjet.

Literally thousands of warnings here not to use them.

This post has been removed at the author's request.

Anybody can stick fake prices on their website to attract naive, gullible customers

Whether they actually exist ?, who knows :)

Good on the OP to check first, before handing any money over

I seriously doubt they BOOK 50,000 trips a day. That would be 1.5 million/month or 18 million/year. With that volume they’d have customer service and large office buildings and be all over legitimate advertising sites.

I expect *maybe* they provide 50,000 results/day on their website in response to inquiries and book a much smaller percentage from that number

This comment from Tim is a perfect closing remark for threads like this one.

If I was a moderator on TripAdvisor, that is exactly what I would write, and then close the thread off, hopefully before the air fare fairies and shonky shonky comments start appearing.

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This Is What Space Tastes Like

Food brands like Jeni’s, Torani, and even Celsius are getting in on the space craze with new flavors, just in time for the eclipse

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If I could, against all odds, not only make it to space but also somehow take off my astronaut helmet and stick my tongue out while floating among the stars, I can’t imagine that it would taste great, if it tasted like anything at all. If space dust were to hit my tongue, I don’t expect it would taste like crushed-up Pez — and since I’ve heard it smells like sulfur , maybe there would be an acrid tang, like letting an uncoated pill linger. Do I want to taste space? From this imagining, not exactly.

Increasingly, food brands have been putting themselves through the same thought exercise: How do you capture the taste of space? Right now, I have the option of buying multiple space-flavored foods, all of them approximating the concept from different angles. Some use the lens of realism, drawing on what we know to exist in our galaxy. Others see the prompt more as world-building, dreaming up a galaxy and then flavors that might fit into it. Others still are hopping on the bandwagon in name alone, slapping the word “space” onto releases that would make sense in any other context.

According to brands right now, what does space taste like? Torani, the syrup company, called “galaxy” its flavor of the year . Despite the foreign premise, its composition is familiar — raspberries and rum. Jeni’s, the ice cream company, is scooping Punk Stargonaut , a space-inspired collection that circles around bright mixed-fruit flavors. To me, the flavor combination that reads most like space is found in Jeni’s Supermoon , a swirl of baby blue and pale yellow that’s made with marshmallows and candied violet. It tastes like Lucky Charms marshmallows, which are artificial enough to might as well be alien food. It tastes even more out of this world than astronaut ice cream , which innovated more in texture than in flavor.

There are “ Space Dunk ” Oreos, which are a lot like a standard Oreo, but offer a “supernova bursting sensation” from popping candy. “ Solar Eclipse ” SunChips are flavored like pineapple habanero and black bean spicy gouda. Celsius, the energy drink, has a fruit punch-flavored “ Cosmic Vibe ” can and a blue raspberry-flavored “ Astro Vibe .”

Space-themed foods frequently make the rounds, like special Oreos to commemorate the moon landing in 2019; a Space Force -inspired Ben & Jerry’s flavor in 2020, with “toffee meteor clusters orbiting a sugar cookie dough core”; and Coca-Cola’s “space-flavored” Starlight in 2022, which the company described as having “a reddish hue and cooling taste sensation evoking the feeling of a journey to space.” (It tasted like “minty cotton candy sprinkled with vanilla,” according to Food Network .)

But tasting space is especially of interest this year because of the total solar eclipse happening April 8, the likes of which won’t be seen again in the United States for another 20 years. It’s proven to be good for business (restaurants along the path of totality are planning special events to draw in tourists) and for marketing: SunChips’s release will be available only during “the 4 minutes and 27 seconds that the moon’s shadow is passing over the United States,” according to Space.com .

Torani’s “galaxy” flavor is its first foray into the abstract; it previously named black sesame and salted egg yolk its flavors of the year . That departure from more discernible flavors was motivated by a combination of seeing space in the news and interest, especially among younger audiences, in concepts like horoscopes, according to Andrea Ramirez, manager of consumer and customer market insights. Fantasy flavors are also a growing category, she adds, pointing to Starbucks’ unicorn frappuccinos , Polar’s mythical seltzers , and Coca-Cola’s recent experiments .

Raspberry and rum might sound so familiar as to be uncreative, but the company actually took cues from the 2009 discovery of ethyl formate in a dust cloud at the center of the Milky Way. The molecule is known to smell like rum and taste like raspberries. Since rum and raspberries are familiar to most people, “we had something that was a real standard of identity with ethyl formate,” Ramirez says. The foreign nature of space opened up room for interpretation.

“That’s where the mineral note came in,” Ramirez says. She calls this additional flavor “flinty,” a descriptor that’s sometimes used in wine (a flinty wine has an aroma like striking a match against metal, Wine Enthusiast explains ). That note completed the story, she says: “We wanted it to have this mysterious flavor that also gave you the sense that maybe it was a little bit otherworldly.”

In contrast, Jeni’s thought more about inventing its own galaxyscape for its new pints. The description of Punk Stargonaut reads: “Inspired by a fictional flight through the galaxy. Where we gathered all of the alien fruits we could find and transformed them into colorful, cosmic ice creams.” Supermoon is described as being “created from the moon dust that glitters in the sky during a harvest supermoon. The dust twinkles powder blue and starry yellow and fills the air like fireflies. Captured best using gossamer nets.”

“It was a little bit more like sci-fi than actual reality,” says Jeni’s director of innovation Beth Stallings. “How do we want to capture this wholly new place that we have imagined and bring that down to earth?” The flavors in the collection also include Nebula Berry, raspberry and blueberry with a hint of elderflower; Purple Star Born, a mix of Concord grape, black currant, and buttermilk; and Cosmic Bloom, a blend of mandarin, tangerine, kiwi, and passion fruit. Are they totally alien? No, but they’re fun — and if you taste and close your eyes, it’s easy to picture the stardust and spaceships that Jeni’s describes.

It came down to thinking about flavor in layers, Stallings explains. Ice cream is especially good for this, since it unfolds as the temperature changes. Making these flavors required grounding through a recognizable element, but then adding a twist. “They’re flavors that you know, but there’s a little bit of mystery too, like maybe you can’t put your finger on the second or third flavor in there,” she says.

No matter what the flavor is, “I think [ice cream] just has this ability to transport us,” Stallings adds. That might be to childhood memories — or to entirely new places and planets.

Additional photo illustration credits: Jeni’s Splendid Ice Creams, Torani, Oreo, and Shutterstock

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By Elise Hammond , Leinz Vales and Matt Meyer , CNN

Northeast earthquake is disrupting air travel

From CNN's Greg Wallace

A 4.8 magnitude earthquake in the Northeast is impacting air travel.  

The Federal Aviation Administration said flights to the New York Kennedy, Philadelphia, Baltimore, and Newark airports were being held.  

The air traffic control tower at Newark Liberty airport is being evacuated, a controller said in a radio transmission after the earthquake. That meant the flights were being held while controllers moved to an alternate location.  

"Nobody's going to go anywhere for the time being," a controller said over the radio frequency.  

The runways were in the process of being inspected for damage. Shortly after the earthquake, controllers at LaGuardia were still clearing flights for departure there.  

Federal Aviation Administration spokesperson Jeannie Shiffer calls the earthquake’s impact on air travel a “rapidly evolving situation.”

FAA will have to inspect runways at New York’s JFK and Newark airports before operations can resume.

No reports of damage in Rockland County following quake, city official says

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There are no reports of damage in New York’s Rockland County following this morning’s earthquake, according to a statement from the county's executive Ed Day.

Day urged residents to remain calm and said the quake was felt in Albany, through the Lower Hudson Valley, and in New York City.

“So far there are no reports of any damage, but the County is still assessing the impact and working with Lamont-Doherty Earth Observatory research center and the State of New York to gather more information and will publicize as appropriate,” he said.

“As aftershocks are common following earthquakes, residents are advised to stay alert and be prepared for any further seismic activity,” Day added.

A 4.8 magnitude earthquake rattles Northeast cities, USGS says

A preliminary 4.8 magnitude earthquake rattled parts of New York City, Philadelphia and Washington, DC, according to the data from the US Geological Survey.

The epicenter, which occurred at 10:23 a.m. ET, was just northeast of Lebanon, New Jersey, less than 50 miles west of New York City.

The light quake was shallow, just below the surface at a depth of 5 kilometers, which made it easier for residents in affected areas to feel the shaking.

The light shaking would be unlikely to cause damage,  according initial data indications  from the USGS. Initial reports indicated a 4.8 magnitude quake, but that was revised to 4.7 before being adjusted back to 4.8. This could change again as more data is reviewed.

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Most of Michigan will see 99% of total solar eclipse. Is that enough?

Should you travel to somewhere within the path of totality.

Kayla Clarke , Senior Web Producer

On Monday, April 8, 2024, a total solar eclipse will cross North America and all of Michigan will at least get to see a partial eclipse.

This is the last solar eclipse visible in the Contiguous United States until 2044. The path of totality is the area where people will be able to see the Moon completely cover the Sun. It’s about 100 miles wide.

The only place in Michigan located within the path of totality is Luna Pier in Monroe County. It’s right on the edge of the path of totality, so the total solar eclipse will only last 19 seconds there. In comparison, totality will last three minutes and 49 seconds in Cleveland, Ohio.

Luna Pier mayor Jim Gardner told Local 4′s Victor Williams said the town is not built to handle thousands of visitors. Gardner said the main bridge into the city was demolished last year and won’t be open again until later this summer. That means getting in and out of town will be a challenge. Gardner is urging people to go to Toledo, Ohio instead . The duration of totality will last one minute and 30 seconds in Toledo.

What if you’re somewhere, like Monroe, Michigan, where there will be 99.9% totality? Isn’t that good enough? Scientists say no, it’s not good enough and that the difference between 99.9% and 100% is basically day and night.

Places in the path of totality will see the sky become dark, as if it were dawn or dusk. People who only experience a partial solar eclipse will see the sky appear slightly darker than it was before, depending on their location.

Why isn’t 99.9% good enough?

Dr. Angela Speck with UTSA & AAS said that even seeing a solar eclipse at 99.9% totality is just not enough.

The Sun has an atmosphere known as the corona. It is always there, but because the Sun is so bright we can’t see it. On its own, the corona is about as bright as the full Moon. Even at 99.9% totality during a solar eclipse, the Sun gives off too much light for viewers to be able to really experience the corona.

“As the Sun is progressively blocked out, we start out having our pupils dilate, so we do not perceive a chance in darkness. About 1 hour into the partial eclipse, we start to notice the light change and it is about as dark as shade at midday. By about 70 minutes into the eclipse the sky is only as dark as an overcast day. In the next couple of minutes, we drop to 99% eclipses, 1% brightness, and then quickly to 1/1000 brightness. The drop from 99% to 100% happens in about 1 minute, much faster than sunset to nighttime. However, if you are outside the path of totality (even at 99.9% partial eclipse), it will NOT get dark.” Dr. Angela Speck (UTSA)

Speck said that at 99.9%, there will be little to no temperature and wind changes, little to no behavior changes, little to no shadow bands. Speck said that you need to be within the path of totality at 100% to experience any dramatic brightness changes, Baily’s beads, diamond ring effects, chromosphere and prominences, corona, sunset colors around the horizon, and bright stars and planets.

To get the full experience, scientist encourage people to travel somewhere within the path of totality.

There is an interactive map put out by NASA that lets people put in their zip code to see how much eclipse coverage they can expect there, and what time the eclipse will be at its peak.

It’s important to know that even at 99% coverage, there is still enough sunlight to hurt your eyes during an eclipse. So you’ll want to make sure you have eclipse glasses or another form of eye safety. NASA has more information on eye safety online.

---> Why experts say eclipse glasses shouldn’t be bought on Amazon, Temu

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Kayla is a Web Producer for ClickOnDetroit. Before she joined the team in 2018 she worked at WILX in Lansing as a digital producer.

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Tips for Kiwis moving to London for an OE

Sarah Pollok

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Moving to the UK is a complex process but can be made simpler with a few key tips. Photo / 123rf

If you meet a city-based Kiwi in their 20s, there’s a high chance they’re either dreaming of, saving for or just returning from an OE in London .

Say what you will about the cliche of a Kiwi spending two years in the Big Smoke but the rite of passage remains popular amongst those eager for the charming historic architecture, thriving arts scene or cheap weekends in Europe .

However, this doesn’t mean moving is as simple as buying tickets and packing a bag, like you would for a holiday . Between complex visa processes, overseas health care or challenging flat hunts, it’s no surprise social media communities designed for sharing insights and learnings have grown in recent years.

With the right intel, things can be a little simpler.

1. Get your visa sorted

Those who want to live in the UK for longer than six months require a UK visa. The most popular for Kiwis aged 18 to 35 years is the Youth Mobility Scheme visa, which allows you to live and work for up to two years, You can also extend this by a year.

The process is fairly complex and requires applicants to complete a biometric Residence Permit and have a little over $5000 in their bank account for a while. Typically, it takes three weeks for a visa to be approved. However, recently Kiwis have had their London plans derailed and accrued thousands of dollars in costs because their visas were lost in transit for upwards of six weeks.

For this reason, it’s advised to wait until you have your visa before booking flights.

Read More: Top tips for visiting London on a tight budget

2. Access healthcare

Visa applicants have to pay an immigration health surcharge (IHS), which is £776 a year for the Youth Mobility Scheme visa. This adds up to £1552 ($3000) for a two-year visa.

This means that after receiving your visa, you can use the UK’s National Health Service (NHS). Similar to other healthcare systems, certain services will cost, such as prescriptions or dental treatment.

3. Save as much as possible

Like any big, popular city, London is expensive. It’s also particularly expensive during those first few weeks or months, according to Kiwis who have made the big move, as you’ll have to front costs for flat bonds, temporary accommodation and general socialising before you start work and get paid. In some instances, Kiwis have been asked for six months or a year’s rent in advance to secure a flat.

Read More: Things tourists keep getting wrong in London

4. Organise your money

When travelling abroad, Kiwis can unknowingly get stung by international transaction fees, which make every card swipe (or tap) more expensive than expected.

If you plan to move for a considerable period, it’s worth opening an account with a UK bank to avoid international markups. This typically requires you to have a physical address so, if you’re travelling around before settling down or plan to spend some time flat hunting, grab a multi-currency card such as Wise , which allows you to pay in local currency and avoid fees.

5. Embrace public transport

In London, “the tube is everything” as one Kiwi put it, and “distance from a tube stop” is often a quality people look for in a flat or office. The buses are also an excellent way to get around, while the generally flat terrain makes biking a breeze. For getting around, many London-based Kiwis recommend downloading the Citymappers app to help you navigate the city via public transport.

6. Look beyond job websites

With almost nine million people, the city of London is massive and the job market is competitive. If you’re lucky, you may have teed up a job or final interviews before moving over.

If not, it can be helpful to contact recruitment agencies ahead of time or once you arrive to assist with finding a job. Facebook groups such as Kiwis in London, also post job vacancies.

7. Research the suburbs

Just like any city in New Zealand, London’s suburbs each have a distinct character. If you can’t visit London before you move, research suburbs online or ask friends and acquaintances with experience.

Knowing an area’s public transport connections, general safety, typical rent cost and overall vibe can inform where you house hunt. Again, social media groups such as Kiwis in London or Gals Who Rent can be helpful sources of information.

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Map: 4.8-Magnitude Earthquake Strikes New Jersey

By William B. Davis ,  Madison Dong ,  Judson Jones ,  John Keefe ,  Bea Malsky and Lazaro Gamio

Shake intensity

A light, 4.8-magnitude earthquake struck in New Jersey on Friday, according to the United States Geological Survey. The quake was felt across the New York City metropolitan area, and from Philadelphia to Boston.

The temblor happened at 10:23 a.m. Eastern about 4 miles north of Whitehouse Station, N.J., data from the agency shows.

As seismologists review available data, they may revise the earthquake's reported magnitude. Additional information collected about the earthquake may also prompt U.S.G.S. scientists to update the shake-severity map.

Aftershocks in the region

An aftershock is usually a smaller earthquake that follows a larger one in the same general area. Aftershocks are typically minor adjustments along the portion of a fault that slipped at the time of the initial earthquake.

Quakes and aftershocks within 100 miles

Aftershocks can occur days, weeks or even years after the first earthquake. These events can be of equal or larger magnitude to the initial earthquake, and they can continue to affect already damaged locations.

How this quake compares

The U.S.G.S. has logged 188 earthquakes with a magnitude of 2.5 or greater within a 250-mile radius of New York City since 1957. In that timeframe, only seven have had a magnitude at or above 4.5. Today’s quake had the third-highest magnitude in the available data.

Today’s earthquake

Magnitude 4.8

250-mile radius

from New York City

Source: U. S.G.S.

By Lazaro Gamio

Source: United States Geological Survey | Notes: Shaking categories are based on the Modified Mercalli Intensity scale. When aftershock data is available, the corresponding maps and charts include earthquakes within 100 miles and seven days of the initial quake. All times above are Eastern. Shake data is as of Friday, April 5 at 10:44 a.m. Eastern. Aftershocks data is as of Friday, April 5 at 3:53 p.m. Eastern.

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Kiwi.com   Reviews

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Reviews 3.7.

104,257 total

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Tjatigt säljande av försäkringar

Jag har använt kiwi under några år och tycker de varit okej. På senare tid har dock krängandet av försäkringar och annat, med avsiktlig otydlighet, gjort Kiwi till något som känns oseriöst och tjatigt. Det är dags att kolla efter en bättre reseapp nu. Update: I’m unsure to what extent you manage to thoroughly read all reviews, but the rating from my side doesn’t concern a single trip, but rather the customer experience of purchasing flight tickets through your app. You really should take a look at your business model, so you don’t become an insurance sales company.

Date of experience : 05 April 2024

Reply from Kiwi.com

Dear Customer, We appreciate your review of your recent experience with Kiwi.com and are sorry to hear it did not meet your expectations. To help resolve the issue, kindly provide a response to our request with your booking number and the email address used for the reservation. We will then ensure prompt assistance and a resolution. Thank you for your understanding. Best regards, Customer Satisfaction Team

Sakshi slayed!!!

Sakshi (hope I spelled that right) was amazing! She provided excellent customer service and completely resolved my issue. I hope this gets back to her, I’m sure with airlines you deal with difficult people, and I really appreciate you.

Date of experience : 04 April 2024

Dear Thomas Anthony, Thank you for your incredible review of Kiwi.com. We're delighted to hear that our agent provided excellent customer service and resolved your issue. We'll make sure to pass on your kind words to her! We appreciate you taking the time to share your positive experience with us. Best regards, Customer Satisfaction Team

CS officer Zoohaib

CS officer Zoohaib Most helpful chap as has a refund in process and also another booking with Kiwi.com and required clarification. Zoohaib assured me that all taken care off and provided me with exceptional service. Very happy customer and had used Kiwi.com many times. Good job.

Date of experience : 03 April 2024

Dear AL, Thank you for your fantastic review! We're thrilled to hear that Zoohaib provided you with exceptional service and took care of your refund and booking clarification. As a long-time customer, we're grateful for your support. Have a fantastic trip with Kiwi.com. Customer Satisfaction Team

Seamless Travel Experience with Kiwi.Com

As someone who's always on the go, Kiwi.com has become my ultimate travel companion. It's an amazing shop for finding the best deals on flights, saving me both time and money. What I love most is the website and app which are super easy to navigate, making booking a breeze even when I'm on the move. Plus, their transparent pricing policy means no nasty surprises when it comes to hidden fees. Whenever I've needed to make changes to my plans, Kiwi.com's customer service team (Zohaib) has been there to help, providing friendly and efficient support. Overall, Kiwi.com has truly revolutionized the way I travel, making every journey a smooth and stress-free experience.

Dear Kenneth, We are delighted to hear that Kiwi.com has become your ultimate travel companion. Our user-friendly website and app are designed to make booking flights a breeze, especially for travelers like you who are always on the go. We also appreciate your kind words about our transparent pricing policy and the efficient support provided by our customer service team. Thank you for your positive review, and we look forward to revolutionizing your travel experience further. Customer Satisfaction Team

issue solved quickly

I had a minor issue, and the customer service managed to solve it quickly. I logged in with my google account (via PC) then I gave an other email to finish the booking. Then it turned out that the system isn't able to manage different emails so I had to reenter it to the site with my other email. I recommend to solve this problem by not allowing another emails just that you've logged in.

Flexible scheduling of low cost airlines

They offer flexible scheduling of low cost airlines in Europe and garantee the itinerary for a fee. If one flight of 4 is cancelled, they offer free of charge or for a low cost a change of route to reach your destination on time. I ven got window seats on one occasion!

Dear Diana, Thank you for sharing your positive experience with Kiwi.com. We're thrilled to hear that you enjoyed our flexible scheduling and guarantee features. It's great to know that we were able to assist you with a change of route when one of your flights was cancelled. We hope to have the pleasure of serving you again in the future. Yours sincerely, Customer Satisfaction Team

As a first time user

As a first time user, we were concerned, but everything has turned out well! We didn't have any trouble at all. The only request we would make is to provide the flight cost upfront prior to enter our Passport details, hence people would have a chance to review and reschedule with another flight.

I had booked a flight to spain and when…

I had booked a flight to spain and when i was trying to set the passenger details but unfortunately forgot to put my passport expiry date and when i try again to change my details it asked me to pay extra for the changes. And i called to costumer service and told my problems and in just few minutes he changed my details and exclude the extra charge. Good experience and very thankful

Dear Sudarsan, Thank you so much for sharing your positive review of your experience with Kiwi.com! We're thrilled to hear that our customer service representative was able to quickly assist you with changing your details without any extra charge. We're grateful for your support and look forward to serving you in the future. Safe travels! Customer Satisfaction Team

The whole experience of booking the…

The whole experience of booking the flight was very easy and the deals are great. The customer service is excellent, shoutout to Sahili who resolved all the queries in seconds. Thank you:)

Dear Ankita, Thanks for the amazing review! We're thrilled that your experience booking with us was easy and the deals were great. We are happy to hear that one of our agents provided you with excellent customer service and resolved your queries promptly. We wish you safe travels! Best regards, Customer Satisfaction Team

OK... sort of...

It was not flawless. But the main point of delivering flights for some reasonable cheap price was held up... Their ordering system could be more people centered (and not systematically write "your transfer is not covered by Kiwi if you not pay extra", especially since the transfer was covered by the airline...). Also returning and going back should not be so much destroying the order and creating necessity to fill it again... Also the checking in might be better if I could just easily turn of their automatic check in and check us in by myself...

Date of experience : 02 April 2024

Dear Karel, Thank you for sharing your experience with Kiwi.com. We appreciate your feedback and apologize for any inconveniences you encountered during your trip. We have taken note of your suggestions regarding our ordering system and check-in process, and we will work on improving these areas moving forward. If you have any additional details or concerns, please don't hesitate to reach out to us directly. Thank you for choosing Kiwi.com for your travel needs. Best regards, Customer Satisfaction Team

Problem Solved

My extra lagguage not shown on my flight’s PNR number, and they solved it with online check-in. Takes 10 minutes but it can be stressful if this problem occurs in check-in.

Dear Yigit, Thank you for sharing your experience with us! We're glad to hear that our team was able to quickly solve the issue with your extra luggage during online check-in. We understand that it can be stressful, but we're here to make things easier for you. Best regards, Customer Satisfaction Team

All the process has been good and smooth. However, I found a bit stressed not having my flight back check in till 24h before the trip, even when the airline allow to do it 30 days before.

DO NOT BOOK

DO NOT BOOK! Booked last year and kept getting notification about flight changes and the only options were at extra cost and even with their insurance, they wouldnt help get a better connecting flight, giving us the WORSE and longest layover when they were better options on their website! This experience has ended up costing more then if we had taken Singapore airline which includes food, luggage and a shorter flight! NEVER AGAIN!!!!

Date of experience : 31 March 2024

Dear Customer, We greatly appreciate your review and the opportunity to improve our services. Your feedback is valuable to us, and we want to assure you that we are taking it seriously. Our dedicated team is currently investigating the matters you mentioned, and we will reach out to you with a comprehensive response as soon as possible. Best regards, Customer Satisfaction Team

One of our agents re-tried to apply for…

One of our agents re-tried to apply for name correction with both airlines and we were successful in making the changes only with Thai AirAsia Airlines in regards to your name and passport details. Unfortunately, the agent missed out on informing you about the same. 이라고 말하셨는데 왜 바로 얘기해주지 않았나요? 그리고 한 티켓만 이름이 변경되면 어떻게 비행기를 타라는 말인가요?

Dear Customer, Thank you for making the effort to leave feedback regarding your booking with Kiwi.com. While investigating your booking I learned that you had applied for name correction from donghyeon to donghyun document updation Passport Number M20191361 Expiry Date 10 Apr 2029 I would like to explain to you that when you sent us the initial request to correct your name on the bookings with both airlines, Air Busan informed us that they do not support name change and name correction. Whereas when we tried to connect with Thai Air Asia, due to some glitch from their side, they were unable to find the booking. Hence, we informed you that name correction will not be possible. One of our agents re-tried to apply for name correction with both airlines and we were successful in making the changes only with Thai AirAsia Airlines in regards to your name and passport details. Unfortunately, the agent missed out on informing you about the same. From the time you sent us a document update request so we could assign an agent to your request, we had already received your voluntary cancellation request. Therefore, we have to inform you that documentation cannot be updated now. To provide low-cost itineraries to passengers, Kiwi.com usually books and confirms tickets with airlines that are either non-refundable or only a tax refund is possible on voluntary cancellation. Hence, both your flight tickets are non-refundable. As an exception, as I am handling your case, I have sent you an email with complete details and information. Yours sincerely, Sarrah Customer Relations Team

When our airline cancelled our flights…

When our airline cancelled our flights with c.3 months before the journey, Kiwi either offered us much more expensive flights that would mean our trip was much shorter, or alternative a cancellation process. Even though we had it in writing from the airline, that they were willing to refund us the full amount, Kiwi took ages to sort things out and then said they couldn't get a refund. Kiwi were incredibly poor at communication and very opaque. Do not use.

Dear Customer, After trying several times to locate your booking with us, we were unable to connect your feedback with any of the bookings we currently made. We would like nothing more than to help you, and that is why we sent you an email asking for further information in order to be able to locate your booking. Once we locate it, we will start working on it right away and we will contact you once the booking is investigated by our specialists. Yours sincerely, Customer Satisfaction Team

The call center was very nice

The call center was very nice, I’m not good at English but she can explain anything with polite and patient.

Dear Pichaya, Thanks for the lovely review, we truly appreciate your kind words! Our call center team is always happy to help, regardless of language proficiency. We ensure our agents are polite and patient in assisting with any queries. Have a fantastic trip with us! Customer Satisfaction Team

An efficient work.

To recieve the boarding pass without arriving to the airport, that avoided long lines and a counter check-in. Si, I saved extra time at the customs. Thanks..

They are crocks

They are crocks, do not by any service from them. They confirmed that my flight from Buenos Aires to Iguasu Falls is on time while carrier anticipate departure time. Carries has issued me statement that KIWI was informed on time but they refuse to refund. Furthermore they refuse to provide any information regarding their legal status.

Date of experience : 08 February 2024

Dear Customer, Thank you for taking the time to share your experience with us. We genuinely care about your feedback and are committed to addressing the issues you have raised. Our team is conducting a thorough investigation, and we will keep you updated on the progress and outcome. Kind regards, Customer Satisfaction Team

Convenient!

I had no issues checking in or adding baggage to my ticket using the online service. I used Kiwi because I was unable to book my ticket directly through the airline, and it works great.

Dear Lindsay, Thanks for taking the time to share your positive experience using Kiwi.com! We're glad to hear that you had no issues checking in or adding baggage to your ticket. We're here to assist you if you ever need to book through us again. Safe travels! Customer Satisfaction Team

Be aware you can loose a lot money!

I purchased a ticket composed by three different airlines, one of them decided to cancel its flight and compromised the rest of the trip. They didn’t asume ANY responsibility when two of the airlines decided NOT TO REFUND ME. I might have lost at least USD$800, if not more.

Dear Customer, Thank you for leaving your valuable feedback regarding your recent experience with Kiwi.com. As we were able to locate the reservation in your system, we will proceed to investigate it on our side and contact you as soon as possible, and someone is going to take care of your case here. Thank you for your cooperation in getting back to us once we contact you to work on a solution for your case together. Yours sincerely, Customer Satisfaction Team

I'm a financial planner, and I'd recommend annual travel insurance to anyone who loves to travel abroad

Affiliate links for the products on this page are from partners that compensate us (see our advertiser disclosure with our list of partners for more details). However, our opinions are our own. See how we rate insurance products to write unbiased product reviews.

• Frequent and spontaneous travelers will likely benefit from annual travel insurance policies.
• Your credit card may come with some travel protections, but it may not be enough.
• When choosing a policy, look at what it covers, not just what's cheapest.

Summer is just a few months away — and if you're planning a vacation this year, the last thing you want is an unexpected event to derail your plans (and cost you hundreds).

Flights get delayed or canceled constantly. Luggage disappears into the ether. Medical emergencies occur in remote destinations. Yet many jetsetters simply cross their fingers and hope for the best rather than prepare for the worst.

That's why, as a financial planner, I believe it's crucial to consider protecting your trips with the right insurance coverage. One option often overlooked, particularly by frequent travelers, is annual travel insurance .

Annual travel insurance covers all your trips within 365 days. Unlike stand-alone travel insurance, which only covers you for a specific trip, an annual policy covers any trips you take within the year.

That's why I tell clients who travel frequently that an annual policy is a good choice for their needs. By opting for an annual plan, you don't have to go through the hassle of booking multiple policies and potentially save money compared to purchasing individual trip coverage. Here's how it works.

What to look for in a policy

While specifics may vary depending on the insurer and plan tier, most include the following key benefits:

• Trip cancellations or interruptions: You may be able to get reimbursed for expenses (even nonrefundable ones!) related to an illness, injury, or natural disaster that forced you to cancel or cut your trip short.
• Emergency medical and dental care: If you fall ill or get injured while traveling, your insurance can help cover the cost of medical treatment.
• Emergency evacuation: In a serious medical emergency or security situation, your policy will arrange and pay for transportation to a hospital or back to your home country.
• Lost, delayed, or damaged baggage: If your luggage is lost, delayed, or damaged during your trip, you can get financial coverage for essential items while you wait for your stuff to be recovered or replaced.
• Trip delays and missed connections: When your travel plans are disrupted due to issues like mechanical problems or severe weather, you may get reimbursement for additional expenses incurred, like meals, lodging, and transportation.

It's important to note that annual travel insurance plans have limitations. Certain high-risk activities, pre-existing medical conditions, and travel to specific regions may be restricted or require additional coverage.

Some travelers may assume that their credit card's built-in travel protections are enough. While many travel rewards credit cards offer perks like rental car insurance, trip cancellation, and baggage reimbursement, the coverage limits are often much lower than a dedicated annual travel insurance plan.

Credit card coverage for emergency medical care is also particularly limited — capped at a few thousand dollars — which may not be enough in the face of a major international medical emergency.

How much travel justifies an annual plan?

For the occasional traveler who takes one or two trips a year, single-trip policies will probably work for you. But if you fall into any of these buckets, you may want to consider an annual policy:

• Regular international travelers (three or more trips abroad yearly)
• Road warriors frequently away for work
• Adventurers engaging in high-risk activities like heli-skiing, scuba diving, or mountain climbing
• Cruisers and tour group travelers
• Students or retirees taking extended trips throughout the year
• Those visiting developing countries with limited medical care

Annual plans cover all of your trips within a 365-day period after purchasing. They're basically a bundle of multiple policies into one package deal. This means you only have to buy one policy to manage, locking in your coverage for the year.

How to decide if an annual policy makes sense for you

Start by reviewing your travel plans this year — and your risk tolerance. Calculate how much buying individual travel insurance policies would cost you over the next year and compare it to the price of an annual plan.

Don't just focus on the premium — carefully evaluate coverage limits, exclusions, and deductibles to ensure you have enough protection for your needs.

An annual policy gives you the flexibility to take spontaneous trips without the hassle of obtaining last-minute insurance. More importantly, it provides peace of mind, knowing that you're covered for a wide range of travel disruptions and emergencies.

As the busy summer travel season ramps up, definitely explore protecting your trips with insurance, especially if you're jetting off internationally. Spending hours on the phone trying to rebook canceled flights or worrying about affording an overseas medical emergency is no way to vacation.

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