mann travel uk reviews

Mann Travel UK

Information about Mann Travel UK

Opening hours

• Monday: 10:00 AM – 6:00 PM
• Tuesday: 10:00 AM – 6:00 PM
• Wednesday: 10:00 AM – 6:00 PM
• Thursday: 10:00 AM – 6:00 PM
• Friday: 10:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:30 PM
• Sunday: Closed

Mann Travel UK: Reviews

Fantastic experience: Awesome Service Provided from Satnam Singh 5 star rating for his Service

Fantastic experience: I would highly recommend Mann Travel to anyone who is looking for a top-quality travel agency for their next vacation. Their outstanding service, attention to detail, and passionate team of travel agents truly set them apart from the rest. Mr Naveen was amazing who assist me throughout my booking

Fantastic experience: Mann travel always provides good services. Staff is well known specially Mohit Sir’s dealing service is great. Highly recommended Mann travel.

Fantastic experience: Very good service by Musbir M. Thank you so much for your quick service.

Fantastic experience: Pranjal it was a great service thank you so much Mann travels

Fantastic experience: My experience is very good with Mann Travel. I always book tickets with them. Today I talked with Mr. Vishal and he was awesome.

Fantastic experience: Pranjal was extremely helpful and patient with me. I made many alterations to my travel schedule but he was calm and understanding. And took me through each step slowly Very pleased with the service

Fantastic experience: Fleeing glad to so bussiness. They provide me cheep tickts. Great job l. Thanks to Mr. Vishal Gupta

Fantastic experience: My experience booking tickets with Vishal Gupta was brilliant! He was patient, clear and happy to answer any questions I had. Mann Travel had the best rates for flights to India - I will be booking with Vishal in the future :)

Fantastic experience: Awesome service provide from Satnam First tym i buy tickets from Mann travel highly recommend Thank once again Satnam for your kind support

Fantastic experience: Very cooperative and nice staff..Naveen is very helpful always suggest me right things..very happy with service .. Always contact mann travel for my flight bookings

Fantastic experience: I booked first time flight with them really appreciate customer service and Specially Mr Naveen gave us affordable prices and sort out everything in minutes thanks very much for your support

Fantastic experience: Great Travel Agency. The only Travel Agency which we book our tickets with. They are a lifesaver. During covid times I got stuck in India as airindia kept cancelling my return flight but when I called this agency from India they resolved the issue in 2min. Can't thank them enough x

Fantastic experience: I am happy with Mann travel services . Mr. Vishal Gupta instructed very well and it was amazing experience with him . God bless him

Fantastic experience: Amazingly handled. Changed my ticket for much cheaper price and longer duration. Quick & easy process. Will definitely use Mann Travel Ltd again. Thanks to Pranjal.

Fantastic experience: I was very pleased with the complete process of purchasing the airline ticket through Mann Travel. The agent was considerate and handled the situation professionally and me feel quite relaxed. I would recommend this travel agent to others in future.

Fantastic experience: Mohit sir give me good guidance and very good service thanks for my help. Appreciate sir thanks. God bless u.

Fantastic experience: Booked a flight with Mann travels , the person mohit helped me with great respect n very polite n nice person, thanks buddy

Fantastic experience: I had a very good experience with Mann travel. Got best ticket price. Mohit was very polite & with full of patience. He clearified all my querries very nicely & politly. Mohit is a very good person to deal with. Congratatulation to Mann travel for excellent training to staff.

Fantastic experience: This was the first time I’ve booked a flight with mann travel and it’s certainly won’t be the last they were amazing very helpful also great prices compared to other travel agents.

Fantastic experience: This is first time I booked with mann travel Really Gud Service Thank you Satnam for your support and help

Fantastic experience: We booked with Vishal Gupta today, he offered a fantastic service which I was very satisfied with. He was able to book my holiday and offer alternatives, Vishal took me through the booking procedure very efficiently. I will be definitely be booking through Vishal again.

Fantastic experience: Satnam Singh was very helpful and amazing man for providyme best deal This is my second time I m booking with mann travel such a good service

Fantastic experience: The service given by all supporters was really amazing, especially Vishal.We appreciate the support.Hope same service from you in future. Thank you.

Fantastic experience: Fantastic service from Davinder at Mann Travel. Super efficient and great price on ticket to Amritsar. Thank you!

Fantastic experience: I bought my flights through pranjal. What a wonderful agent. After shopping around,pranjal took his time to find the absolute best deal available for me. What an amazing guy. He’s such a great asset to have for any company

Fantastic experience: I used Mann Travel's services for the first time after a recommendation from a friend. I spoke to Musbir at Mann Travel. He is very polite and helped with the bookings. I had a good experience and also received good price for the tickets. will surely use their services again in future.

Fantastic experience: I am ajay For Musbir I talked to him , and I confirmed my ticket by him . He is amazing person, Polite behaviour, good communication skills, provide best service.

Fantastic experience: Mann travel’s Rep, Musbir was very empathetic and supportive in giving options for my family travel. Highly recommended to get best service in purchasing best possible fares while traveling

Fantastic experience: Amazing 5 star service from Pranjal. Very informative and attentive, would definitely use his services again. Highly recommend!

Fantastic experience: Good customer service by Rimit with professionalism, kindness and delivered the service with care. Thanks would definitely recommend.

Fantastic experience: Hi good morning, Mann travel is good service. Good dealing so thanks Mohit your and your team good work. thanks Satpal Singh

Fantastic experience: Superb service given by Satnam Singh Sandhu . He is very good and helpful and quick for booking tickets with reasonable price . Thank you Satnam I become your regular customer for your service God bless you beta

Fantastic experience: Eveth what a great service you provided for me today. You help me through everything booking my ticket all the availabilities and best option for me. Also help me to with my evisa. Wonderful service with a smile. Keep up the good work

Fantastic experience: Mann travel always best for his service Specially Satnam Sandhu has been amazing in getting us cheap flight & he is very helpfull through out all process Gud job Mr Sandhu

Fantastic experience: It's nice dealing with Mann travel ,especially mohit dhawan helped me in whole process and very calm and polite God bless

Fantastic experience: Great experience, easy process and good communication throughout the process. Special mention to Vishal Gupta who made my booking so easy. Thanks a lot.

Fantastic experience: Thanks a lot for giving best service ever also very happy and thanks to give opportunity to take part in Punjab thumakda 2023 event

Fantastic experience: I have booked our tickets with Mann Travel first time and Mohit was so kind and helpful throughout the process and he tried his best to give us so many options.We are very pleased with their customer service.

Fantastic experience: Thanks Mohit! You've been a great help. This is my second purchase from Mann Travels. Helpful and efficient staff. Highly recommended

Fantastic experience: I would like to thank Ravinder for his excellent service and professionalism. He was very helpful and patient in finding me the best deal for my flight.

Fantastic experience: Hassle-free and reliable. Definitely recommended especially Vishal Gupta one of the Mann Travel team members tried hard to find the best and cheap tickets. Next time I would definitely book with them.

Fantastic experience: Very good service .Mr Davinder helped us through out whole process for booking tickets And also give free concert passes Punjab Thumakda Thanks a lot

Fantastic experience: Hi everyone …..I confirmed my tickets uk to India by Mohit from maan travel . He is very friendly and talented and we got our tickets in very reasonable price from him …..must check in maan travel ..

Fantastic experience: I am thrilled to share my exceptional experience with Vishal Gupta from Mann Travels. When I needed to book flight tickets for my elderly parents traveling from India to the UK, Mr. Gupta's service went above and beyond all expectations. He demonstrated unparalleled dedication by not only securing the best flights but also arranging essential accommodations, including wheelchair access, catering to their specific needs. His meticulous attention to detail was evident as he took into account their comfort and travel preferences, ensuring a smooth and hassle-free journey. Mr. Gupta's professionalism and genuine concern for my parents' well-being truly touched my heart. His thoughtfulness extended to accommodating their preferred travel times, allowing them to embark on their journey with utmost convenience. I am immensely grateful for his personalized approach, which transformed what could have been a stressful process into a seamless and joyful experience. In light of Vishal Gupta's outstanding services, I wholeheartedly recommend Mann Travels to anyone seeking travel assistance. His commitment to excellence and compassionate service sets a remarkable standard in the travel industry.

Fantastic experience: Fully professional and experienced staff who guide properly and give the perfect and cheap options to the customers for travel to their destinations, Mr Davinder Kocher specially is a very polite and friendly. He helps the customer to resolve the travelling issues about documents requirements and other services, i will recommend the customers for take their services without any hesitation.

Fantastic experience: We had a really good deal with the flight tickets at Mann travels. Especially, vishal gupta has been amazing in getting us a cheap flight tickets. I have recommended Mann travels to my friends and family.

Fantastic experience: Very helpful and quick service - I spoke to Naveen who did a great job finding the exact flights I needed and reserving the ticket for me until I was able to book it. I have recommended Mann Travel and particularly Naveen to my family for future bookings.

Fantastic experience: We had a really good deal with the flight tickets at Mann travels. Especially, Mohit has been amazing in getting us a cheap flight tickets. I have recommended Mann travels to my friends and family. And in future, I will definitely be using Mann travels. Thank you.

Fantastic experience: Vishal Gupta was very helpful when we needed flights booking. He thoroughly went through the itinerary and wanted to ensure passenger details were accurate before submitting. Thank you for a great service

Fantastic experience: This is the first time I am dealing with Mann Travel. I found them to be very proffessional and informative. All questions and queries were dealt with straight away. I would not hesitate to recommend them anytime.

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We are here to help

Mann Travel’s vision and mission is to make travel as easy as possible for everyone, so we assist every individual in selecting the best flights, accommodations and offer exclusive deals to plan the ideal trip.

• Safety and Reliability 
• Best prices
• Large number of deals
• Online booking and in-person travel consultancy 
• Fare alerts and offers

We will issue the necessary papers for each component of your vacation that you have booked with us, such as flights, bills, e-tickets, insurance, hotel vouchers, etc.

Your hotel and package booking documentation will be sent to you so that you receive them at least seven days before your departure.

Note: It’s possible that some documents will be supplied separately. If you have not received your documentation seven days prior to departure, e-mail [email protected].

Most airlines in the world offer electronic tickets, sometimes known as e-tickets. Since the airline’s computerized ticketing system maintains your flight confirmation in an electronic format, using an e-ticket eliminates the need for a paper ticket or record.

With an e-ticket, you can travel without worrying about losing your paper ticket because you won’t need to bring it with you. You do not need to wait for your ticket to arrive via postal mail because it is available in electronic version. By using your e-ticket at the self-service check-in kiosks, you can skip the lengthy waits at the few manual check-in counters that are still in use by most airlines. You can also print your boarding pass and track your air miles (if applicable) by using these automated machines. To use this service you will need the following means of identification:

• The credit card which you used to purchase your tickets
• Traveler loyalty card.
• An e-ticket receipt.
• You will need to confirm the airline reference number given at the time of booking.

Please note that some airlines still issue paper tickets for certain flights on certain sectors. If you receive a paper ticket (a card ticket/coupon in a wallet) you must present this at the airport check-in counter or you will be unable to board your flight. If you are unsure of the type of ticket (e-ticket / paper ticket) issued to you, please contact our customer services team at  [email protected] or call us at 0208 099 9900.

You may check your visa requirements by visiting the following websites which contain the most up to date information on visas, passport, health & travel advice for the travelers.

www.homeoffice.gov.uk

www.fco.gov.uk

www.iatatravelcentre.com

In general, a visa may be required for entry into a non-EU nation. If your connecting flight takes you through a developing nation, you could need a transit visa. It is frequently a good idea to check the Foreign & Commonwealth Office website’s country-specific sections to learn about visa requirements. You can also get the most recent information on immigration, visa, and entry requirements by getting in touch with the local embassy, consulate, or high commission. For non-British citizens, including other EU citizens, this is crucial.

Before leaving, you are encouraged to make sure your travel documents are in order. The majority of nations won’t let you in on a one-way ticket without the necessary visa or papers, so it’s possible that you will be turned away at check-in if you don’t have it.

Typically, your e-ticket or the itinerary supplied along with your paper ticket will show your baggage allowance (if applicable). If you have more questions regarding baggage allowance, you may also call our customer care at 0208 099 9900 .

Please be aware that new hand luggage restrictions have been approved by the Department of Transportation and will take effect at many UK airports on January 7, 2008. As a result, the restriction that these airports formerly had in place that limited hand luggage to one item per passenger will no longer be in effect. Please be aware that these restrictions differ based on the airport from which you fly and the airline you use.

Few tips which may be helpful for you with respect to your baggage:

Please check your hand luggage allowance with your airline prior to packing. As a general guideline, keep the hand luggage up to maximum weight of 5 kilos, and dimensions not exceeding 450mm x 350 mm x 200mm (Height x Width x Depth). Most airlines have a hand luggage measurement gauge at check-in.

Any kind of liquids, gels and cosmetics exceeding 100ml are not permitted in hand luggage. All smaller containers must be taken in a transparent plastic bag.

It is important that you find out your free allowance for checked baggage. Baggage allowance limits are determined and set by the airlines. Your baggage allowance is stated on your e-ticket receipt or paper ticket (where applicable).

Note: As a strict rule, airlines do not allow sharp objects like razors, knives, blades, etc in the hand luggage. Remember to pack sharp objects in your checked baggage.

Weight limits for most airlines:

Passengers travelling in Economy Class – 20 kg (44 lbs) without extra charges.

Passengers travelling in Business Class – 30 kg (66 lbs).

No single bag weighing over 32 kg will be accepted at check-in and you may be asked to re-pack before you check in.

A Piece System is in place for travelers heading to the US and Canada. The overall size and weight of each piece of checked baggage, including the length, width, and height, cannot exceed 158 cm and 23 kg, respectively.

In order to minimize unneeded delays and discomfort, it is advisable that you check your baggage allowance by getting in touch with the airline that you are flying with. Sporting equipment and other items that weigh more over 32 kg should be prearranged with the airline by the passenger. Please be aware that you can carry weight above the allowed limit for a fee that can be confirmed by calling the airline.

How long before my departure do I need to check-in? 

Please check in as per the following requirement:

International flights – Check-in at least 3 hours prior to departure.

European flights – Check-in at least 2 hours prior to departure.

Domestic flights – Check-in at least 1 hour prior to departure.

Please be aware that 45 minutes prior to departure, boarding begins. If you fail to get to the airport by the given time and are unable to board your flight as a result, Mann Travel disclaims all responsibility.

International flights – Check-in at least 3 hours prior to departure.

European flights – Check-in at least 2 hours prior to departure.

Domestic flights – Check-in at least 1 hour prior to departure.

Please be aware that 60 minutes prior to departure, boarding begins. If you fail to get to the airport by the given time and are unable to board your flight as a result, Mann Travel disclaims all responsibility.

Your flight’s departure terminal will be noted on your e-ticket or the itinerary that was included with your paper ticket (if applicable). If you have any questions, you can call us at 0208 099 9900 .

To make changes to your flight or hotel reservation, call our customer service department at 0208 099 9900 . All changes to reservations for flights or hotels must be made in accordance with the terms of the fare purchased, so not all bookings can be changed.

Before travelling to or from specific nations, such as Dubai, the USA, South Africa, Spain, Thailand, and China, Advance Passenger Information (API) is gathered for every passenger. Airlines are now required by law to gather the following advance passenger data (API).

• Passport number
• Nationality
• Date of birth
• Full name as it appears on the passport
• Passport number, country of issue and expiry date
• Country of residence

Most passports may access the majority of the aforementioned details using a reader at check-in. However, gathering certain new information during check-in might cause longer lines, which would slow down the check-in process for flights. Hence, whilst making a reservation, advance passenger data is gathered. You can speak with a customer service representative about this by calling 0208 099 9900 .

Please be aware that you must supply an address in the USA for your first night’s lodging, which may be the name, number, and street, city, and state of the hotel, as well as the zip code.

You can pay with a credit or debit card over the phone or online. Balance payments can be made by contacting our Customer Services on 0208 099 9900 . We do not charge any additional surcharge for payments made through credit cards.

Please contact our customer care department on 0208 099 9900 for assistance if you wish to cancel any bookings for flight, accommodation etc.

Please be aware that every cancellation entails costs that the passenger is responsible for paying. These fees change based on the specifics of the reservation and are subtracted from any refunds you receive. When cancelling, you will provide your booking reference(s) and any other pertinent information. It could be possible to recover some or all damages incurred through your insurance provider if you have purchased travel insurance and your reason for cancellation is covered by the terms and conditions of that insurance.

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Mann Travels - Park Road

Location & Hours

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4400 Park Rd

Charlotte, NC 28209

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About the Business

Business owner information

Gary and Maxine S.

Business Owner

Are you dreaming of your next vacation? Will it be a relaxing beach resort, a fun filled family cruise, an exotic adventure or a culinary and cultural exploration? Frosch Mann Travels is your full-service travel agency. Whether you want assistance with a short getaway, a big family reunion or a milestone birthday celebration, we can assist! We have been working with travelers for more than 40 years and we would love to help you with your travel needs. …

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Recommended Reviews

• 1 star rating Not good
• 2 star rating Could’ve been better
• 3 star rating OK
• 4 star rating Good
• 5 star rating Great

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Overall rating

I walked into their Arboretum office on 3/16 w/my Service Dog. Asked for assistance planning 2 trips for 2 passengers and my Service Dog. Was told "will have something for you by end of week." I thought that was an aggressive timeline, but, hey, that was her commit. After 3 calls, 3 emails, I finally received a reply 3 weeks later. The totality of the response: "Thank you for stopping in. I am working on your request and will have information shortly." That was 2+ weeks ago. I emailed the "emergency travel" address (edited the subjected line to read: "Non-emergency, BUT need HELP." Haven't heard a word. I'm relying on friends to help plan. The "coming into your office with a Service Dog" should have been the first clue REAL, expert help was needed. Instead....I'm wondering how they can even afford rent on their Arboretum office. Close it down; there is no service there anyway.

Business Customer Service

Apr 12, 2022

Hello Mr.Smith, I just recieved your voicemail as well. I apologize for any issues, I have reached out to the Arboretum office to see what the challenge is. Once I speak to them we will do our best to assist. Also, on the emergency email sent from our website site. Those go to several people but there is no record of receiving any email. I have contacted our Wed developer to see what is going on. Again, I apologize but will have someone contact you today. Mark Fletcher. [email protected]

Oh my goodness! After reading some of these reviews it felt like some of you were on our trip to Hawaii! Currently, I am not at liberty to share my experience in detail. Suffice it to say it was the worse experience I have had, I have never cried so much during a vacation as I did on this vacation: It feels like I have been scammed, after months of planning and being told one thing just to discover they were nothing but lies. After my money and the money of my guests it got worse. I will come back here once there is a resolution or I am released to share. I don't want anyone to ever go through what my guests and I experienced. Didn't want to give any stars. Please do your research before you make any decisions.

My husband and I booked a trip to St.Lucia for our 12 anniversary through Mann Travel scheduled for late March of this year (2020). We were sold travel insurance that included a Cancel for Any Reason rider. Because of the COVID-19 issues, travel became less possible as our departure time approached, and then became impossible with the travel bans in both the USA and St.Lucia. We have been more than disappointed and entirely frustrated with the assistance we have received from Mann Travel. It would appear that our Cancel for Any Reason rider was a scam - or at least an unacceptable misrepresentation. Our claim was denied and appeals rejected. We have been forced to deal with United Airlines, Sandals, TripMate, and Unique Vacations directly as our travel agency seemed willing to give up on making this right. So far we are out every dollar we spent for the trip including the money spent for the trip insurance, and Mann Travel does not seem to have the position that this is their problem at all. We certainly understand that the pandemic created more than challenging situations for all components of the travel industry, but travel agencies still have an obligation to take care of their customers - especially when they recommended and sold us insurance that was to cover any trip cancellation possibilities. We are thoroughly dissatisfied with the services we have been provided, and would not recommend Mann Travel as a service to assist with travel planning. Kathy R

Update: Mann Travels did resolve the issue and try their best to make it right. But I still wouldn't put my faith in them to book a vacation - This should never have happened to begin with. After winning a 2 night stay to Myrtle Beach I was very excited to spend this precious time with my mother. The certificate for our stay supposedly included a 2 night stay as well as a gift card for a dinner and skywheel passes. I had reached out Mann Travels and an agent was assigned to help us book the trip. After providing the necessary documentation to the agent I was unable to reach her for several weeks to actually book the trip. I would call and leave voicemails weekly without any return. Finally I decided to call the general Mann Travels number and finally was able to speak to a human again which was a breath of fresh air. This agent was helpful and sent us links to be able to even look at which properties we might like to stay - something the first woman failed to pass along. BUT in order to actually book we needed to work with the original assigned agent. Magically, once we had spoken with another agent our original one was available (funny how that happens) and we did finally get our room booked. Well the weekend finally came for us to travel to the beach and upon arrival I remembered that we hadn't received our dining credit or sky wheel passes. Sure enough, called the second woman who answers her phone and she found that the gift card had never been sent to me as is was supposed to be. Then just when you think things are under control, we were checking out on a Sunday morning and were asked how we would be paying for the stay. OUR AGENT NEVER FINISHED THE PAYMENT AUTHORIZATION. The hotel had notes on the date the authorization was sent to the agent but the agent never completed the form and returned it to the hotel. What a literal nightmare. I would NEVER EVER recommend Mann Travels to a person. A vacation is supposed to be stress free and an agent is supposed to make sure of that. This was literally the opposite. Instead of enjoying a getaway that was supposed to be covered, we had additional expenses due to Mann Travels not holding their agents responsible to complete the process for their guests. I can't imagine actually paying for their services. Never again will I used Mann Travels - and I sure hope we can get reimbursed for our hotel stay which was supposed to have already been paid for upon arrival. Thanks again for the unnecessary stress Mann Travels.

After looking at some vacation packages/options I was a little overwhelmed. I decided I was going to head to Mann Travel and let them put the package together, book flight, etc.for me. I stopped by on a Saturday afternoon and was greeted by two friendly employees. Bonnie was available so I talked with her about what we were looking for and asked for any additional suggestions, knowing the timing was only a month away. After discussing some options, weather, etc. I decided to focus on a cruise. Bonnie pulled up several lines, dates, prices, etc. She was very friendly and coordinated everything around the best dates and times for me. Not only did she book the cruise, but handled the flights and pier transportation vouchers. After leaving the office I was so happy with my experience, knowing it would never have been that easy for me to make sure everything all worked out together. A week after booking my trip I received a call from the Office Manager, to make sure my experience went well and answer any questions I had. That is true customer service. Now, my trip is two weeks away and I am looking forward to it. Fingers crossed everything goes as smooth as the booking process did.

Nov 9, 2016

Thank you Kate for taking the time to let us know how pleased you are! Mann Travels works hard to provide the very best service, value and vacation experience and we appreciate your business very much! Mark Fletcher Exec. VP 704.971.0874

My wife and I had a terrible experience with an agent in the Blakeney office. We are at a loss at to what this lady actually does on a day to day basis. She was zero help to us and in fact caused us more stress than if we hadn't actually worked with her given that she routinely gave us false information or told the two of us different things. This is the first time we have worked with a travel agent and are sorely disappointed with the entire process. We were so excited when we first hired her and she said she would be able to handle pretty much anything for us and would be like a "personal assistant." Not only did she not handle any of the reservations since I did that (again telling us hotels ran in the $300 range when simple research found exactly what we were looking for much less), when we needed her to help us get out of town for our trip due to the snowstorm she was again zero help by giving us advice that would have led to us missing our honeymoon. Not to mention that once we realized the right thing to do was drive that we had to rent our own car and book our on hotel on the way down. We are so glad we didn't listen to her! When we asked her about shore excursions on the trip she told my wife that they held spots for Haven guests which was absolutely not the case and led to us scrambling for things we wanted to do on our honeymoon, which was not how we wanted to spend our first hours on board the ship. Then to add insult to injury, we needed her help filing an insurance claim after the trip to reimburse us for the cost of driving to MIA (after our flight was canceled) and all she said was "here is your policy #". She offered no guidance or advice. At this point we were done. I couldn't let her stress me out anymore, so I filed the claim on my own. I did research this and it does look like the responsibility primarily falls on the traveler in regards to insurance claims, but I guarantee you if we were a wealthy couple with lots of money she would have bent over backwards to help us out. There is no way as it stands right now I could recommend their services to anyone.

May 5, 2016

Hello Matt, My name is Mark Fletcher and I am the Executive Vice President for Mann Travels and I oversee all 9 locations. 1st, I am very sorry to hear you are unhappy, after 36 years in Travel, obviously it our goal to exceed expectations and it seems we failed in this case. I have spoken to the agent in our Blakeney office and I have reviewed your file and all of the emails between you and my agent. Matt, to begin, I am very glad to see from your emails that you had a wonderful honeymoon, for that I am very happy. However, some times our best intentions fail to match as perfectly as we had hoped. adding to that the airport closing due to weather creating additional stress during what should be a very happy time. Not to make excuses, but particularly when storms happen, it seems we are between a rock and a hard place. We cant "officially" react until the flight cancels and often times when it does finally cancel it creates other challenges. Plus, we cant even rely of insurance to help prior to something happening, frustrating for sure. I am happy to see that you drove down and that you used one of the hotels that was suggested, although $300.00 is not inexpensive, my hopes are it more than met your needs. Please know that Mann Travels goal is to match each client with the right experience which includes the best property and or vacation. Finding a cheap hotel is easy, finding the right one is not always. I see that after your return in February you let her know there was some sort of mishap aboard the ship with the on board account, but I don't see where the info was sent in to her to research and I apologize if we didn't follow through. With regard to the Trip Insurance, I see where we could not submit the claim for you.... Matt, to be honest, I will take the blame for that. Our insurance carrier prefers us not to handle the initial claim request and for that reason, and with all of the privacy issues today, I have asked our staff to assist where they can but to not file the initial claim. Again I apologize, it is always our intention to be as helpful as we can, but in this case we are limited. Matt, I hope you accept my sincere apology and I would welcome the opportunity to talk to you further. My direct line is 704-971-0874 , and if I miss you, please know I will definitely return the call. Thank you again, Mark Fletcher , Executive VP for Mann Travels

I had an important change that needed to be made to my family's vacation itinerary. Melanie immediately addressed my concerns and changed my reservation to meet our specific needs. The process was seamless and stress-free.

May 2, 2018

Good morning A.G., Thank you Very much for taking the to send us your review! We appreciate your business very much. Mark Fletcher Exec. VP Mann Travels

Do not book with this agency.. they cancelled our trip due to COVID then would give a full refund.. terrible experience.. Do NOT book

Conveniently located on the corner of Park Road and Woodlawn, Mann Travel is a great sounding board if you want to book a vacation. The travel agents are helpful and take into consideration what you're looking for (rest, adventure, romance, etc) before making recommendations on places that they've been or heard good things about recently. I've used them for three vacations - two of which I knew where I wanted to stay and they found cheaper prices and one that was a bit of a bummer, truth-be-told. Let's focus on the one where they made the recommendation, as the others were just a straight price look-up (they did get us better prices, so that was a nice perk). My boyfriend and I decided to go on vacation around the holidays three years ago. We wanted an all-inclusive with great food and alcohol, no kids allowed, five star resort somewhere warm. We weren't particular on where that was, as long as we could sit on the beach with a bevvie and enjoy some sun and relaxation. Our agent very highly recommended Dreams Resort in Punta Cana, Dominican Republic. It looked gorgeous online so we decided to check it out. The resort was pretty, and our swim-up suite became a standard that we now want everywhere we vacation, but the beach was completely rocky (you couldn't even get into the water without cutting up your feet) and the bar had top shelf liquor, but not any that we really drink. The food and spa services were also very mediocre. All-in-all, I would use Mann Travel if you don't have any particular place in mind or want to ensure you're getting the best price. Do a little research online and with friends first so you have some idea of the type of place and price range, then go to Mann Travel for some peace of mind and final trip planning.

Completely disappointed with my experience with Mann Travels. Working with Susan I booked what i thought was going to be the perfect honeymoon. I booked in January and unfortunately the Zika virus made its way to St. Lucia in April and then was confirmed by the CDC to cause birth defects. After consulting with my fiances doctor we decided it was best to try and change our trip. Little did i know that while booking our trip through Mann Travels meant using another company called Travel Impressions. Now, each company wants a $50/person cancellation fee. All of this is after I made the final payment on April 26th and specifically asked about the Zika Virus. Then next thing i know, I didn't cancel before May 1st so I have to pay cancellation fees. Don't you think that would have been a good thing to bring up when i asked about what would happen if I had to cancel the trip because of the virus? All they did was reference an email sent in January alerting people of traveling to areas with the virus. But it did not mention a drop dead date to cancel and St. Lucia had yet to be affected. I have tried to work with them and change our trip so that I may avoid the $200 in cancellation fees but they now refuse to match a price i received from Costco Travel to Turks and Caicos, which is still Zika free. They originally agreed to price match but now that they are due cancellation fees they decide they can't price match anymore I also had a written statement from American Airlines stating that they would waive our change fees due to the Zika Virus but Mann Travels and Travel impressions insisted that we had to pay the $500 total change fee upfront and then maybe get credited back in 2-4 weeks. It seems a little ridiculous that they have been so hard to work with when it comes to peoples health. I was told multiple times that "the zika virus has been around for years" but they did not seem to grasp the the CDC just confirmed the link between Zika and birth defects ONE MONTH ago. They have not been customer service oriented at all and I would not recommend Mann Travels. They have caused nothing but trouble and extra stress as we try to put the final touches on our wedding.

May 17, 2016

Hello Lewis, I am very sorry to hear of your concerns with us. I am not familiar with your particular issue but I will talk with my staff to get a understanding. I assume you also spoke with a member of management, I will talk with them as well and I will be back in touch asap. Thank you Mark Fletcher Executive. VP Mann Travels 704.971.0874

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Cass Review: Gender report author cannot travel on public transport over safety fears

Dr Hilary Cass says she is more upset and frustrated about the falsehoods being peddled about her research than the abuse directed at her, because it is "putting children at risk".

Saturday 20 April 2024 13:38, UK

The paediatrician behind a landmark report into transgender treatment of children has criticised the "disinformation" about her findings as she revealed she avoids travelling on public transport over security fears.

Dr Hilary Cass has said the attacks on her study were "inaccurate" and "unforgivable" as it put young people "at risk".

The recently-published Cass Review found that there was "remarkably weak evidence" to support gender treatments for children.

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The "toxicity of the debate" was also not helping, with people afraid of discussing transgender issues openly, she said.

The research was commissioned by NHS England four years ago after a steep rise in the numbers seeking help for gender issues.

Dr Cass told The Times newspaper: "I have been really frustrated by the criticisms, because it is straight disinformation. It is completely inaccurate.

"It started the day before the report came out when an influencer posted a picture of a list of papers that were apparently rejected because they were not randomised control trials.

"That list has absolutely nothing to do with either our report or any of the papers."

She added: "If you deliberately try to undermine a report that has looked at the evidence of children's healthcare, then that's unforgivable. You are putting children at risk by doing that."

Read more: What gender treatments are currently available to children?

She also hit out at Labour MP Dawn Butler, who questioned Health Secretary Victoria Atkins during a House of Commons debate on Monday about why "over 100 studies have not been in this Cass report".

Dr Cass expressed dismay at the Brent Central MP making assertions that were "completely wrong".

She said researchers had examined every research paper, but not all met the threshold standard for inclusion.

The total number of datasets deemed to be of high or medium-quality was 60 out of 103.

The Cass report made more than 32 recommendations, including that gender care operates "to the same standards" as other children's health services.

The review found the entire field of medicine aimed at enabling children to change gender had been "built on shaky foundations", with not enough evidence to support prescribing hormones to under-18s to pause puberty or to transition to the opposite sex.

Last month, NHS England confirmed children would no longer be prescribed puberty blockers outside of research trials.

It also emerged adult gender clinics had refused to take part in the review, which was described as "hugely disappointing" by Dr Cass.

'Vile emails'

Regarding the online abuse she has received, the physician said: "There are some pretty vile emails coming in at the moment.

"Most of which my team is protecting me from, so I'm not getting to see them."

She added: "What dismays me is just how childish the debate can become.

"If I don't agree with somebody then I'm called transphobic or a TERF [trans-exclusionary radical feminist]."

'Misinformation makes me seethe'

But asked if the vitriol had affected her, Dr Cass, the former president of the Royal College of Paediatrics and Child Health, said: "No... it's personal, but these people don't know me.

"I'm much, much more upset and frustrated about all this disinformation than I am about the abuse.

"The thing that makes me seethe is the misinformation."

She added: "I'm not going on public transport at the moment, following security advice, which is inconvenient."

NHS England has since announced a second Cass Review-style appraisal of adult gender clinics.

But Dr Cass confirmed to The Times she will not take part in that report.

She said: "You heard it right here - I am not going to do the adult gender clinic review."

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