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UAE residents lose thousands to tour operator accused of fraud

Victims file police complaint against dubai-based travel company after at least half a million dirhams lost.

A group of victims filed a police complaint against a tour and travel company after losing tens of thousands of dirhams each. Photo: Wei Choon Yean

Scores of people have claimed they have been swindled out of thousands of dirhams by a holiday company in Dubai.

Victims of the potential fraud interviewed by The National alleged that Dubai-based Royal Regis Tours and Travels disappeared with more than half a million dirhams worth of holiday packages that did not materialise.

Many said they paid Dh10,000 to Dh30,000 as a one-time payment for package deals that promised one free family holiday every year anywhere in the world, discounted hotel rates, free gym memberships and concert tickets, among other perks.

The total number of potential victims is not known but more people are coming forward.

The victims of the accused operator came together on social media and have jointly filed a police case against the company.

They have also approached the Department of Economy and Tourism in Dubai, which regulates the industry. The authorities are aware of the case but did not comment further.

The company’s office in Al Mamzar Centre on Al Ittihad Road has been closed since the alleged scam came to light. The mobile phones of their sales agents were switched-off when The National repeatedly called.

In a series of interviews with The National , alleged victims all pointed to what they believe is a scam.

A raffle prize was used to entice families to gather at a hotel and pay up.

They were given a compelling marketing presentation and were asked to sign-up for holiday deals and prizes worth Dh10,000 to Dh30,000.

By the time people realised they might be victims of a scam, the company and its dozens of sales staff and managers vanished.

“I lost Dh28,000. I took the membership because I wanted to take my children on holiday. That was my weak spot and that is where they hit,” Wei Choon Yean, a Canadian expat in Dubai, who works as a retail manager, told The National.

Mr Yean said the sales agents were so convincing and friendly that he did not "blink an eye" before swiping his credit card to make a full payment.

“In fact, they made it look like a celebration with balloons and people clapping for us when I signed up. They said it was the best decision I had ever taken for my family. I did not know I was walking into a trap," he said.

Mr Yean said his ordeal began when he casually filled up a raffle ticket at a counter during a sales event at the World Trade Centre in April last year, and later got a call about winning the prize.

“When my wife and I went to a hotel to claim it, they invited us for a presentation about holiday packages the company offered," he said.

“There were several families and half a dozen employees including managers of the tour company. Everything they showed looked like a perfect dream. My contract has seven days of a free stay at any four-star property in the world every year plus many other offers.”

As frequent travellers, the deal appeared good value for money for Mr Yean and his wife.

“If we signed up on the same day, they said we could even get a free holiday for a couple and children who could accompany us at half the cost. We were so enticed and signed up for an emerald package that cost Dh28,000,” he said.

But in the coming months, several attempts to use the offer did not materialise, Mr Yean claimed, and the company staff kept making excuses such as the unavailability of hotels and lack of advance notice.

Several of his emails went unanswered for months.

“That is when I started Googling the company and saw complaints posted by many others. I thought I would never get scammed and that was the biggest mistake on my side,” said Mr Yean.

Same plot but different victims

His story corroborated that of an Indian couple in Dubai, Paromita and Indrajit. The couple, who did not want to reveal their full names, said they signed up for the deal in August 2022 because they were desperate to travel after the pandemic .

“I think they played on that psyche where people were frustrated with the Covid-19 restrictions,” said Paromita.

The couple paid Dh20,500 for a ‘sapphire package’ that came with free seven days stay and a string of other benefits.

“In November, we did get a free night’s stay in Abu Dhabi and they also offered us a free ticket to a music concert in Coca-Cola Arena in Dubai," she said.

"That won our trust. But every time we tried to book a holiday, it became impossible to get a response.”

The couple said they were shocked to see the office closed when they visited in early January.

Mohammed Khan from Pakistan said he and his four other friends were duped.

“There are five of us. We had saved up money during Covid and wanted to travel together to Europe. All of us lost Dh10,000 each. We hope authorities will nab the culprits,” he said.

Moiz S, an Indian, 42, who works in the healthcare sector in Sharjah, is another victim. He claimed he lost Dh10,900.

“I have been a member since 2019. I could not use any offer because of Covid-19. But I have been pestering them with emails and calls for a trip to Georgia and India but with no luck," he said.

“When I demanded a refund, they flatly refused. It was only when I posted a comment on social media, I got connected with dozens of victims.

“It makes me angry that I lost my hard-earned money. But even worse is the feeling that I got fooled.”

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Royal Regis

September 20th, 2022

• 5.0 Mark J. 2 july 2022, 4:19 pm Advantages: They are giving what the customers wants. They are giving other options thats meet what you expected. They provide customers with their best interest. Friendly I enjoyed every welcome package that is included in the contract. A legit company providing satisfactory packages includes hotel, staycation, provide best hotel in your package. Always respond to you when you have questions. Disadvantages: None. They just are just giving their best for customers Comment: Thank you Royal Regis for the offer you have give to us. We really enjoyed the packages you offer, from hotels, dinner, entertainment, tour, site seeings etc. Also thanks to Ms Jasmine Saini for the service you have given to us. More power and blessings Royal Regis! 2 5 Reply
• Kabita S. 5 march 2022, 5:21 pm Just recently joined Royal Regis family 2 months back and have already availed the couple of services out of which my best experience was the welcome stay, we had beautiful time. And their customer care team is very helpful specially Ms. Jasmine she is very kind and understanding. 2 2 Reply
• Nadia 29 june 2022, 6:11 pm, edited 4 july 2022, 7:02 pm We have been selected on withdraws tickets by Royal Regis (i guess the selections was based on our foreign european nationalities) and then they invite you to collect your wowcher where they make you sit for 3 to 4 hrs. Forget about the wowcher, they are here to force you to buy their travel package. They told us that the amount of the package is on installements that makes you feel that is a very good deal but ACTUALLY the take you all the money at ONCE from your bank account. Ask many times a bout the installement to Mr Pushkar, who deal us that day AND HE ASSURE US that the amount is deducted every months till 2 years so why all the money have been taken??? They are ready to lie on anything to sell their package! Eventhough HE ask me to sign on the contract where there were nothing fill before i signed! Once i went back home i realise that they fill the whole amount of the package on that page without my conscent. The same day we emailed that we want to cancel it. And we got called to their office in al Mumzair, where Mr Syed, operational manager assist us. They are all one companie,all of them liars, one liar to support the other one, they found a way to point a finger at you! If any one needs help or information please contact me. … – show 3 0 Reply
• linif m. 3 march 2022, 2:40 pm I had few clarification to be done at Royal Regis Travels and i got connected to Mr. FAIEZ MUHAMMED who have served well and was so polite while we communicated. 5 Star for him. 1 1 Reply
• Deepak S. 3 march 2022, 2:19 pm I want to share my experience with Royal Regis as it’s been outstanding from past 2 years I recently booked my tickets using my flight voucher of 2000AED which was quite smooth. Mr. Faiez (Booking Department) was extremely polite and patience with all my queries. Would recommend all to join Royal Regis family 1 0 Reply
• D G. 20 february 2022, 5:44 pm Had an insightful and interesting afternoon with Royal Regis'. Their services is like a one stop shop with freebies. Came to pick up my prize — gold coin and hotel voucher for 4D/3N. Yey! 1 1 Reply
• andrea a. 19 february 2022, 6:27 pm GREAT CUSTOMER SERVICE! — All the staff were really accommodating especially FAIEZ MUHAMMED who was very patient with me in explaining the details regarding my dhow cruise voucher. — During our phone conversation, he informed me about all the important details regarding my booking and made sure that I won't have any problems even when I changed the date of my booking. -ANDREA BATACAN 0 0 Reply
• Claude O. 16 february 2022, 8:48 pm I’m not fully satisfied with their services but after speaking to Mr. Ahmed who was very professional on the call I believe if every staff has a positive attitude like his, Royal Regis can improve their customer experience. 0 0 Reply
• Reynald D. 16 february 2022, 4:52 pm I claim my gift in ROYAL REGIS as a winner thanks a lot ROYAL REGIS great offer 0 1 Reply
• lara a. 14 february 2022, 8:28 pm I already claim my gifts Thank you I already received my gold coins and hotel voucher 0 1 Reply
• Lennietopia 13 february 2022, 7:19 pm I went here to claim the gift. I received the gold coin and the hotel voucher. It's amazing. Thank you Royal Regis 0 0 Reply
• ulysses c. 12 february 2022, 5:01 pm went in and got my gift.. thanks for the great info and for the gift.. 0 0 Reply
• Joan Q. 10 february 2022, 7:16 pm We went here as a winner and we received the gifts. Nice offers for travelers. 0 0 Reply
• Geralden d. 10 february 2022, 5:04 pm Thank you Royal Regis. I already receive the 22 carat gold coin and hotel voucher price. 0 0 Reply
• Reian M. 9 february 2022, 5:11 pm i visited Royal Regis and received the gold coin and voucher as a winner 0 0 Reply
• Reab R. 4 february 2022, 5:59 pm I went to Royal Regis and claimed the gold coin and the hotel voucher. Thank you, Royal Regis. 0 0 Reply
• Michael S. 2 february 2022, 9:04 pm I went to royal Regis to claim my gift as a winner. I received gold coin and hotel voucher. Thank u so much royal Regis 0 0 Reply
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I am also victim of this fraud Royal…

I am also victim of this fraud Royal regis are permanently closed I am also victim of this fraud. I never used our package due to covid pandemic . Now i realized that mails are bouncing back and phone likes are discount. If any one has filed the case pls guide me also Thanks Ganesh Kumbhar 0508031350

Date of experience : 06 September 2023

I was Scammed by Royal Regis Travel and Tours

Same here I'm a Pearl member 2021 and next month I'll be finishing my 24 months payments and deciding to have a tour but can't contact them anymore (emails, landlines, mobiles). From the 1st I claimed my welcome vouchers and that it. Someone there are same case? Let's help each other to catch them and file a case as group. It will be strong complaints if group on the same cases.

Date of experience : 30 August 2023

Royal Regis is a big time Scammer.

Royal Regis is a big time Scammer. I am a SAPPHIRE member of Royal Regis since 2019. Due to covid I was unable to plan my tour. Now I am ready to plan my Europe tour but, Royal Regis is not responding to any of my mails or picking up the calls. MY PHONE NO IS 0091 9036103073 -- { INDIA } I will be grateful if I any one can help me to connect Royal Regis.

Date of experience : 05 August 2023

Royal Regis plans are useful at the end of the day !

I have used my voucher for 1N stay at Hilton Salwa beach resort, my kids loved the water slides & my overall experience with Royal Regis team interms of booking, followup for voucher & other tips have been fast & hassle free….i shall truly recommend to all those who wish to save atleast 50% of the fares if u book directly with the resort or hotel you are looking for. Special thanks to Mr. Ismail & Mr. Abid for their consistent guidance & support.

Date of experience : 29 September 2022

Royal Regis

Royal Regis - since last 5 months no response. Mails bouncing back, phones switched off. If anyone has any information how to contact them or are there in any other country like UK etc.. Please contact me +971 524982943 if you found any information how to connect them or in which country they are or how to return back our money

Date of experience : 09 April 2023

RIPPED OFF 22,000 AED BY ROYAL REGIS!!!

We had taken sapphire membership with royal Regis and they had always dodged our requests for travel plans. Now no response.Mails bouncing back,phones switched off. If anyone has any information or if anyone going legally, do contact so we can also join. Jijo jalal 971508822593

Date of experience : 13 March 2023

ROYAL REGIS CLOSED THEY OPENED SAME…

ROYAL REGIS CLOSED THEY OPENED SAME CHEATING BUSINESS WITH THE NAME OF GEO NATION. GO AND CHECK ALL EX EMPLOYEES AVAILABLE THERE. TUSHAR KHOSLA WHO IS VICE PRESIDENT IN ROYAL REGIS NOW IN GEO NATION. STORY BEGINS HERE, HATIM MANNA IS OWNER OF ROYAL REGIS AFTER THAT HE TRANSFER THE OWNERSHIP TO YASIR KHAN AND RUN COMPANY MAKE LOTS OF MONEY BY SELLING FAKE PACKAGES, WHEN HE THINK TO CLOSE COMPANY THEN HE GIVEN OWNERSHIP TO HIS PAKISTANI DRIVER AND GIVE SOME MONEY, LATER HIS DRIVER SUICIDE BY HANGING. YASHIR OPENED NEW COMPANY GEO NATION AND FLY TO INDIA. TUSHAR KHOSLA TAKING CARE OF HIS COMPANY. YASIR HANDLING THIS COMPANY FROM INDIA. HATIM MANNA, YASIR KHAN, SYED KHAZA ALL HYDERABAD INDIA. BE AWARE BY HYDERABADI CHEATERS.

Date of experience : 01 December 2022

Royal Regis - FRAUD

Lets come together against this FRAUD - is there any whats up group - pls. add me and lets go to govt of Dubai against them Now all their mobile numbers are switched OFF and no whats up messages are going If any Dubai government official is seeing these posts - request them to take strict action against such companies

Date of experience : 22 January 2023

Same story as everyone else on this…

Same story as everyone else on this thread, took the Sapphire package and paid upfront, such a bad move and big mistake (my wife told not to but i didn't listen). Anyway, these crocs deserve to be exposed and i am in for any group complain to stop these guys from harming other people.

Date of experience : 07 July 2022

Royal Regis / Kingsway tours DONT fall…

Royal Regis / Kingsway tours DONT fall into trap of membership. Very easily you can plan your own hotel booking via booking.com . Thank god I could avail 17 out of 21 days of my pearl package , now that they are absconding and unreachable I cannot avail my remaining 3 days .

Date of experience : 10 January 2023

Services Rendered

I am writing to share our experience with Royal Regis Travel & Tours. We have taken their Platinum package and yet to use the hotels/ package so far, but we are pretty happy with the service we received on few complementary services. special thanks to Mr. Syed for making all the arrangements and being connected with us all the time to ensure that we don’t face any kind of issues. This was not possible without the guidance of Mr. Abid. Thank you Sheik Mahmmad

Date of experience : 23 August 2022

I have been scammed by this company (…

I have been scammed by this company ( Royal Regis Travel and Tour LLC)for so much $$$$. I know in Dubai and Qatar, many people or family were trapped by their actions. Please reach me at wyean?me.com to make necessary complaints as a group to police or relevant authorities to apprehend this company's actions. The manager is known as Mr Syed Khaja, he is the scam mastermind.

Date of experience : 16 January 2023

In 2019 we have taken 5 years travel…

In 2019 we have taken 5 years travel scheme(Sapphire) from Royal Regis. They have given us extension for 2 years as we could not travel during Covid time. Recently in April we traveled to Jordan , all the arrangements are dine very well, helped to book tickets, All arrangements, like hotel (nice hotels) , airport pick and drop also good. Only little issue we had in hotel booked in Petra- bathrooms facilities were not Asian type. Since this is our first trip and all the arrangements are done pretty well on time. so 4 stars. Hoping to have more trips soon.

Date of experience : 21 May 2022

Big Scammers

Big Scammers, Big Cheaters I am a Sapphire member since Dec 2019. Then Covid Started, no one could travel. Now the company is locked out, missing and cheated we are all. I am ready to lodge legal complaint, let us join together and put them under bars. I am residing in Qatar. Please contact 66816187

Date of experience : 01 May 2023

Kudos for your excellent service

Royal Regis is such a great help although we were hesitant at first if the money we invested on this would be worth it. But I could attest that their service is genuine & very helpful indeed. Whenever our family plans to travel, we always consider to utilize their service & Ms Karen Alvarez is always ready to give suggestions & assist in so many ways just to make sure that everything is settled. Can’t wait for our next travel. Thank you Royal Regis.

Date of experience : 26 January 2021

Royal Regis is a TOTAL SCAM

Royal Regis is a Total FRAUD and SCAM!!! Pearl Package purchase was the worst decision we ever made. It was not just a total waste of money and time but I can't even imagine the long list of frustrations and disappoinments in each attempt to avail any of the promised and detailed benefits in the contract. We got robbed right under our noses. Caution to other people - Royal Regis' prospective victims: Please DO NOT WASTE YOUR HARD EARNED MONEY IN THIS SCAM. And, pleading Dubai Economic Department, UAE Authorities including police to please help us obtain justice in this misfortune ROYAL REGIS inflicted to us and to all their victims.

Date of experience : 11 January 2023

Fraud they run away from dubai mamzar…

Fraud they run away from dubai mamzar centre the office is closed from last 5 days ,I had to collect my refund Aed 6000 and they made fake promises to pay by first week of Jan I visited their office twice and registered a police complaint against them also .I have shared their emails .all mobile nos are switched off and landline no one available in office

Date of experience : 03 January 2023

Great Hotel Experience

We had a wonderful stay at the Marsa Malaz Kempinski in Doha for 2 days. It was my birthday and the whole experience was indeed special. The hotel management was kind to arrange a cake and decorate the room. We would especially like to thank Mr. Sharukh for quickly acting upon our request to arrange and book a room. It was all well coordinated and communicated. Overall good experience and we look forward to more!

Date of experience : 22 August 2020

Complete visa guidance provided.. 😊

I got the proper guidance and complete support from the representative. I just provided the details and filled and submitted the visa application. After that I only made the payment. Rest all services handled in very professionally. Today my visa got approved. Thanks for the supports.

Date of experience : 09 November 2022

Same story.

Same story.. We are also the victim of this scam. We have taken their pearl membership in 2019 but then covid happened so we were unable to utilize it and now from last 1 year they are just ignoring us. In November jasmine had promised that we will get our 2000 dhs back against our georgia trip but now they are all gone.. Pls update here if anyone gets success in taking legal action against them and get their hard earned money back so that we can also take legal action or you can contact on 0559670856 if anyone finds any thing about them. TIA

Date of experience : 08 January 2023

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Reviews 2.2.

Most relevant

Royal Regis is a FRAUD company

Royal Regis is a FRAUD company, STAY AWAY, its a organised SCAM. They are bunch of liars, They took AED20500 from my card without telling me. They crossed out payment page and we signed but they filled amount fields without our knowledge. We agreed instalments which they presented to attract us but have taken the whole amount. THEY ARE FRAUD. Please share and advice each other for next step against this company.

Date of experience : June 20, 2022

Totally fake...no one answering the…

Totally fake...no one answering the call. I made a complaint today with dubaitourism.gov.ae You can also file complaint. Let's see if something come up to get our money back. Also I came to know that they are operating with different names now. Make other people of aware about that.

Date of experience : January 10, 2023

Prompt and excellent service at all…

Prompt and excellent service at all times which exceeded our expectations! Will definitely recommend Forever Tourism to my family, friends and colleagues. A big thank you to Nikhil for being extremely helpful!

Date of experience : September 15, 2021

Yes ,i have great experience with royal…

Yes ,i have great experience with royal regis dont go on reviews i get my services which they promise .Thank you for the giving us this opportunity .

Date of experience : November 30, 2022

Marsa Malaz Kempinksi - The Pearl

Thank you to Royal Regis for my welcome stay at Kempinski Hotel - The Pearl. It was a wonderful experience. I haved relaxed and recharged during my stay at Kempinski. Excellent service they rendered to me, and special thanks to Mr Sharukh from Royal Regis as well for quick service to my requests.

Date of experience : September 08, 2020

Couple Tour to Georgia and Armenia.

Great experience ever. I can say that the Royal Regis Qatar is superior to any other agency based on my travel experiences. The itinerary is perfect with no wasted time everything is perfect and maximized due to the right place time and weather condition. Whether the hotel is well-organized and catering to the needs of the couple or family, the meals are delicious and the staffs are well-treated with foreigners. I will not hesitate to recommend the Royal Regis to my friends and relatives who are planning to tour overseas.

Date of experience : February 16, 2020

I hve been a member of royal regis for…

I hve been a member of royal regis for less than a year. So far thier services is good. They hv met my expectations.thnks to karen for being accomodating and assisting my request.

Date of experience : December 31, 2020

Anyone of you have the same experience…

Anyone of you have the same experience with this company , My cousin needs to refund money , and she can’t contact them thru email and mobile How to file a complaint and where? Pls message or write a review to reply Thank you !

Date of experience : January 09, 2023

Great service

Helpful staff, nice service. As promised, we were provided our free gifts. They explained the packages very nicely. Overall nice experience.

Date of experience : July 04, 2022

Ex ellent company Royalregis

have been pearl member and i was having some confusion about facilites but customer care head Mr khaja explained in very excllent way , and i am fully satisfied with his expalnation and i will strongly recommend our kabayan to purchase theire awesome package !! Cheers to Royalregis !!

Date of experience : February 12, 2020

BLATANT SCAMMERS. BE WARNED.

If I can rate less than zero, I would really rate them. THEY ARE BLATANT SCAMMERS. WHATEVER YOU DO, DO NOT BE A MEMBER OF THEIR MEMBERSHIP PROGRAM. I HAVE A VERY BAD EXPERIENCE WITH THEM. I PAID FOR THE MEMBERSHIP, BUT I WAS NOT ABLE TO ENJOY ANY OF THE BENEFITS BECAUSE THERE ARE A LOT OF HIDDEN CHARGES. DONT BE SCAMMED.

Date of experience : December 23, 2022

Excellent service

Syed Nusrat is friendly , polite and helpful. Great service provided. Helpful in answering all the questions. He helped me to book a ticket and visa. Amazing support bro! Great work.

Date of experience : June 29, 2022

‘I am a sapphire member and this was my…

‘I am a sapphire member and this was my 3rd vacation booked through Royal Regis my family always feel that we have enjoyed our best time. I am going to soon upgrade my membership with them truly the best’.

Date of experience : September 15, 2020

Guys Stay Away from Royal Regies or any…

Guys Stay Away from Royal Regies or any such similar offers. Read their terms and conditions. They will have all the reasons where practically you cannot plan a vacation or use thier vouchers. I am a member since 2 years and i could do nothing because of thier terms. the Hotel options they will offer (u need to pick from 2) for the trip package will be 3rd rated and very cheap, already having lot of bad reviews online. Late responses to your emails, taking lot of time for every conversation, this all will be clear that they dont want you to take a trip at all. Its a well planned scam. Looks like you will be saving lot of money and you can do a lot with their packages. But the truth is you can do nothing. They dont earn by organizing tours (they dont even know what that means), They just earn by selling these useless scam offers which is all build with lot of terms and conditions, which u will know while trying to use only. STAY AWAY.

Date of experience : May 24, 2022

Excellent services we definitely recommend

Excellent services we definitely recommend Royal Regis Travel and Tours . In addition for this, the staff is very accommodating specially Mr. Mohammed Mudassir Ahmed, we definitely recommend him for fast and accommodating services, we are thankful for his endless help specially on our visa application and more queries. Thank u very much

Date of experience : August 03, 2022

Well spent vacation. Hassle free.

It was a fun experience with my family to have taken our complimentary voucher from Royal Regis. Thanks to Ms. Cherry for arranging everything as per our convenience.

I am very happy the service which they…

I am very happy the service which they made yet. I had seen many negative reviews about Royal Regis I have request you to kindly do the reviews honestly.

Date of experience : March 19, 2022

Royal Regis made our day..!!

Royal Regis made our day..!! Gave options to decide and finally the place was just perfect for us to celebrate our wedding anniversary..!!

Date of experience : August 31, 2022

Excellent service,great advice and tips…

Excellent service,great advice and tips by Royal Regis . I Would highly recommend them to anyone looking to book that well earned break or holiday of a lifetime.

There are lot of tour and travel…

There are lot of tour and travel operators in market with annual packages but Royal Regis stand apart as they are not only financially stable who manage the financial challenges during Covid but arrange the best hotels and packages for their members. I travelled with them to Italy, Switzerland and Greece Our trips were superb and left lifetime memories for us.

Date of experience : August 23, 2022