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The Travel House   Reviews

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Reviews 4.8.

1,804 total

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Aaron is a Great Asset to Travel House!!!

I had difficulty with another airline booking a flight, but Aaron was an absolute God send. He went over and beyond to ensure I was on the same flight as my family. I would recommend his services to anyone! All in all, I had a great experience with Travel House, mostly down to Aaron, but I will definitely recommend and use this company in the future. Thank you.

Date of experience : April 25, 2024

I did everything online

I did everything online - it was fine, however some how I typed the incorrect Birthdate…. After all was paid, rang the customer services. At 10:30 at night! What a time to be working! However I was grateful. Got sorted. Plus my email didn’t work for confirmation… and the Customer Care Agent was able to phone me back and sort it out with another email address! Confirmation arrived fine! This was past 11pm - I was very grateful, thank you thank you 😊

Date of experience : April 23, 2024

Reply from The Travel House

Dear Adrienne, Your words of kindness and feedback have truly warmed our hearts! We deeply appreciate your positivity, as it serves as a guiding light for us in upholding and elevating our standards. Despite not being the most prominent brand, your genuine feedback ignites our passion to strive for excellence. Moreover, if you could graciously consider sharing your experience with our services with your loved ones, it would be a tremendous gesture that would greatly contribute to our journey. Once again, from the bottom of our hearts, thank you for your incredible feedback. We send our heartfelt wishes for a year filled with success and joy! Warm Regards, Sofia Hamstead The Travel House Ltd

Great value and excellent customer support

Flights were booked at the advertised price seen on Skyscanner. Aaron was helpful in answering questions about the flexibility of the flights booked. He worked promptly whilst on the web chat in booking the flights. The E-ticket arrived within 24 hours with confirmation code allowing seats to be booked already. Flights were more than £200 cheaper than booking directly with the airline, so great value too!

Date of experience : April 14, 2024

Dear Joanne, We are genuinely grateful for your kind words and wonderful feedback! Your positive feedback is incredibly valuable to us, serving as the cornerstone for our commitment to maintaining and enhancing our standards. While we may not be a prominent brand, sincere feedback like yours fuels our aspirations to excel. We extend our best wishes for a successful and fulfilling year ahead! Kinds Regards, Sofia Hamstead The Travel House Ltd

The experience I had in booking my flight to Qatar

The experience I had in booking my flight was easy to follow and ended in a booking that gave me all information required and was a joy to be able to go through the full process with no problems unlike I have had previously with other companies. I will recommend this to friends and work colleagues.

Date of experience : April 21, 2024

Dear Sydney, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Sofia Hamstead The Travel House

Really helpful company who keep their promises…

Really helpful company who keep their promises and were able to procure me a seat on my preferred flight when others could not. A professional service I would not hesitate to use again. Many thanks Ryan - you are a star!

Dear William, We are happy to know that you liked the services offered by "Ryan" who showed his efforts at his best. Our team of Travel Consultants goes to great lengths when it comes to attending to queries and finding solutions for our esteemed clients. Till next time :) Regards, Sofia Hamstead The Travel House

Highly recommend

Very good and reliable service, the booking was easy and fast and they accommodated all of our questions very well and were extremely helpful and responsive.

Dear Dania, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Sofia Hamstead The Travel House

Changing email issue fixed quickly

Sofia changed my email address booking info quickly and easily for me

Dear Ryan, We are genuinely grateful for your kind words and wonderful feedback! Your positive feedback is incredibly valuable to us, serving as the cornerstone for our commitment to maintaining and enhancing our standards. While we may not be a prominent brand, sincere feedback like yours fuels our aspirations to excel. We look forward to serving you again in the future. Kinds Regards, Sofia Hamstead The Travel House Ltd

Avoid, Avoid, AVOID i booked a ticket to US, the airline mafe a full refund to the travel house but they charged £75 process fee and deducted the amount from my refund. it took 10 weeks to get the refund back into my account. Plus several hours of time in contacting them to get the refund unless calls and emails. often they would put you on hold and not het back. one call 37 mins before i realised I'd been dumped! false promises about refund rates... never again will use the Travel House (of ill repute

Date of experience : January 09, 2024

Dear John, I am writing to address the concerns you raised regarding the recent changes to your travel arrangements and the service experience you encountered. Firstly, I want to express my sincere apologies for any disappointment or inconvenience you may have experienced during this process. Regarding the £75 admin fee, I want to clarify that this fee covers various costs associated with ticket issuance, processing refunds, and other administrative tasks. We are transparent about this fee, and it is clearly stated in our website's Terms & Conditions. Upon investigating the matter further, I would like to clarify that the refund was initiated on the same day as per your request. However, delays in receiving the refund amount were caused by the high volume of cases at the airline's end. It is entirely the responsibility of the airline to process the refund, and once we received it, we promptly initiated the refund from our end. Typically, it takes around 1 week for the refund to reflect in your account. I understand that this situation may have been frustrating, and I want to assure you that we always strive to provide the best possible solutions for our customers. We understand your frustration with the delay in your refund processing, but it was due to the high volume of cancellations and refund cases at the airline's end. Furthermore, I take your feedback regarding the service provided by our staff very seriously. I will personally review the call recording and have it escalated to our senior department for further investigation. Please be assured that we are committed to providing excellent customer service, and we will take appropriate action to address any shortcomings in our service. Please feel free to reach out to me directly if you have any further concerns or if there is anything else I can assist you with. Thank you for bringing this matter to our attention, and we appreciate your understanding and patience. Warm Regards, Sofia Hamstead The Travel House

Flawless so far

Flawless so far, the best pricing, ticket issued immediately. Able to log to airline and book seats, will use again.

Date of experience : April 16, 2024

Dear Karl, We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us improve our services further. Thank you for choosing us!! Warm Regards, Sofia Hamstead The Travel House

Very straightforward booking form and a…

Very straightforward booking form and a great price!

Date of experience : April 24, 2024

Dear Wendy, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Sofia Hamstead The Travel House

Sofia was really helpful and had a…

Sofia was really helpful and had a speedy resolution to my query. Thank you

Dear Shabana, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Sofia Hamstead The Travel House

Wonderful service from Aaron

This is the best experience I got from a travel agency. Wonderful service from Aaron. He was very patient with all my questions and once clear on what I needed, he pro-actively managed to find me a better alternative than what I had in mind - a cheaper option from a better airline. 100% recommend.

Date of experience : April 04, 2024

Dear Elif, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Sofia Hamstead The Travel House

have beaten the big names

easy navigation and booking invoice and e-ticket was sent promptly friendly, professional efficient customer services

Wow! Great Customer Service

Wow! Great customer service. I booked a last minute flight for work and Ryan was really helpful! He called the next day because the airline flagged that there was not enough time between my connecting flights. If they hadn't done this and just booked it I could have missed my flight. Better customer service than you'd get with the airline in fact! They put me on a similar flight that got me in around the same time. Sofia contacted me after to share corporate deals. I shared with my colleague and he had used The Travel house too before I shared it!! I will definitely be booking again. Thank you all!

Date of experience : April 02, 2024

Dear Kate, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Sofia Hamstead The Travel House

Leo was extremely helpful and contacted…

Leo was extremely helpful and contacted the airline on my behalf. The airline had changed my scheduled flight to one which was unsuitable. Leo contacted the airline and changed the flight to one which was more suitable. He was friendly and helpful on the phone and confirmed everything by email. Great customer service!

Date of experience : March 23, 2024

Dear Caroline, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Sofia Hamstead The Travel House

very helpful WhatsApp

I had a last minute panic when I was checking in the day before the flight. Stella Samson was so patient and helpful!!! I was a bit worried booking through the online travel agent, but the service was great! Wouldn’t hesitate to book with them again!

Date of experience : April 01, 2024

Dear Emily, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Sofia Hamstead The Travel House

Easy & Stress-free

It was easy to book through Travel House. Stress-free process and very quick.

Date of experience : April 22, 2024

Dear Elizabeth, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Sofia Hamstead The Travel House

This is my first booking with Travel…

This is my first booking with Travel house. They are so efficient and super helpful. Ryan Hill arranged my tickets to Kathmandu very efficiently and answered all my queries within a second. Will defo remain with this associates for future too✌️

Date of experience : March 19, 2024

Dear Sarah, We are happy to know that you liked the services offered by "Ryan," who showed his efforts at his best. Our team of travel consultants goes to great lengths when it comes to attending to queries and finding solutions for our esteemed clients. Till next time :) Regards, Sofia Hamstead The Travel House

Best company ive ever dealt with.ive…

Best company ive ever dealt with.ive dealt with Morgan more than once and he has always gone above and beyond to make the magic happen even when it was last minute.i cannot recommend them enough.please try them,call them,use them and you will never regret making that call.

Date of experience : March 27, 2024

Dear Customer, Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!! We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work. We look forward to serving you again in the future. Warm Regards, Sofia Hamstead The Travel House

Great customer service

I don’t usually use third party sellers/agencies and usually go direct to the airlines but I have to say this is the best experience I have ever had. Flights were booked and then I had great communication with Henry Anderson in the team via WhatsApp. He managed to find a better set of flights while we were chatting in an upgraded cabin for minimal cost and got it all changed for me. Very happy and surprised to get such great service from a travel agency.

Date of experience : March 13, 2024

Dear Christopher, We are genuinely grateful for your kind words and wonderful feedback! Your positive feedback is incredibly valuable to us, serving as the cornerstone of our commitment to maintaining and enhancing our standards. While we may not be a prominent brand, sincere feedback like yours fuels our aspirations to excel. Additionally, if you could kindly consider recommending our services to your family and friends, it would mean the world to us and contribute immensely to our growth. Once again, thank you for your fantastic feedback. We extend our best wishes for a successful and fulfilling year ahead! Kinds Regards, Sofia Hamstead The Travel House Ltd

Travel House UK   Reviews

In the Travel Agency category

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Reviews 4.8.

9,416 total

Most relevant

Flagrant bad customer service resulting in Lost Money

Booked with this company through the agent Shirley. Very spotty feedback and getting back to me. Due to business I had to postpone my travel and because I bought it through the agent had to rely on Shirley to do this for me. I was given incorrect information regarding the airline's credit policy by Shirley and then Shirley informs me there is nothing she can do and my £600 ticket was lost. I will be taking this up with the regulator because most of us can't afford to say goodbye to that kind of money.

Date of experience : 05 February 2024

Reply from Travel House UK

Dear Michael, Thank you for taking the time to voice your concerns. We deeply regret the frustration and inconvenience you experienced with booking at TravelHouseUK. Our goal is always to provide clear, accurate information and excellent service, and it seems we did not meet those standards in your situation. I would like to clarify some important details about the booking process and the policies involved. When the flight from London to Accra was initially booked, our agent Shirley fully informed the person making the booking of all relevant fare rules, including the conditions regarding refunds and changes. This information was communicated before the ticket was issued, ensuring that the terms were clear from the outset. Additionally, when you later requested to change this ticket to travel from Oslo to London, unfortunately, this type of change was not allowed under the conditions of your original ticket. This is a specific restriction imposed by British Airways and is standard practice across many tickets to ensure fares are managed according to predefined rules. Furthermore, airline policies significantly limit the possibility of making any changes following a no-show for your initially scheduled flight. This restriction, too, was outlined in our communications and is a standard airline policy that we as an agency must adhere to. We apologize if this caused any misunderstanding and are here to discuss how we can assist further, within the constraints of these airline policies. Please feel free to reach out to our refunds department directly at [email protected]. We are committed to helping you as much as we can and ensuring your future interactions with us are more positive. Your feedback is crucial in helping us improve our services. Thank you once again for bringing this issue to our attention. Warm regards, TravelHouseUK

I am a regular traveler and usually use Travel House Uk

I am a regular traveler and usually useTravel House UK to book flights. On the 10th April I contacted Travel House to enquire about the availability of flights and was saved by Gordon who was very friendly and accommodating which made me feel and treated as an individual and not a robot. Gordon was very knowledgeable and answered all my questions professionally and was very patient and polite. I’m ver happy with the service and will continue to work with Travel House UK. Please keep it up as you are doing a great job in providing a good service.

Date of experience : 10 April 2024

I am so happy with the service of my…

I am so happy with the service of my Agent "Jonathan" he booked my ticket with the nick of time smooth booking and a reasonable price, I prefer my future bookings from "Jonathan" well done, keep it up.

Date of experience : 11 April 2024

Got very excellent service from Nathan…

Got very excellent service from Nathan Blakes, he managed to find us cheap flights at the last minute. Will definitely work with him again in future.

Date of experience : 12 April 2024

Mark always comes highly recommended by Karen and many carers travelling to the the UK from SA

Mark always comes highly recommended by the carers group on Facebook. He always manages to find suitable flights that suit my pocket and my comfort. Very efficient and always gets back to you, never leaves you hanging on for responses. Appreciate his excellent service

Date of experience : 03 April 2024

Excellent customer service

Thank you Fred Norman,you are exceptional he helped me get a cheap flight, it was quick, he is patient, keep the good work up will forever use Travelhouse

Abraham Travels

Abraham Travels has been so kind and good they went out of there ways to find a convenient flight and find a cheap one and even let me have a payment plans. Thank you Mr Abraham Khan.

Mark Benson is THE best in the business…

Mark Benson is THE best in the business . Mark has been service par excellence in his assistance to me for more than a decade . Thank you Mark.

Date of experience : 16 April 2024

Travel house UK helped me to find the best deal for my travel ticket and densel was really helpful and very patient to sort it out for me, thank you

Date of experience : 13 March 2024

Jonathan was exceptionally helpful when…

Jonathan was exceptionally helpful when I needed to book our flights. It was not a straight forward booking, and he was very patient with me. I’ll definitely make use of their services in the future.

Date of experience : 09 April 2024

Stress averted

Mark made this so easy! Within an hour of deciding to go to my sick Mother in SA he had it all sorted! No more stress, thank you Mark Benson! You are a life saver and super star!!

Disappointed with the false claim of…

Disappointed with the false claim of being the cheapest in the flight fares. Within hours of booking I was able to get same terms of flight much cheaper and when I called to discuss it was clearly evident that they were not interested in any discussion. The first response I got was that I wouldn't expect them to contact if the fare was to go up, how sarcastic this was. There own website was offering £52 cheaper fare and other website was offering £87 cheaper, but I guess customer experience didn't count. In the end I was advised the tickets were non refundable so I don't have any options.

Date of experience : 20 April 2024

Dear Abhinav, Thank you for sharing your concerns. We take feedback seriously, however, we couldn't find any record of your booking or inquiry with us at TravelHouseUK. It appears there might be a mix-up with another agency. Please verify the details of your booking source. If you have any questions or need further assistance, feel free to contact us at [email protected]. We apologize for any confusion and are here to help clarify any issues. Best regards, Customer Relations Team TravelHouseUK

Showed wealthy experience in people…

Showed wealthy experience in people skills. Took his time to explain the departure and arrival times and the best options to save money

Date of experience : 13 April 2024

I was assisted by Sir Jonathan, so great

I was assisted by Sir Jonathan, he is very friendly and very patience to listen to my asian english, he cares and assured me of my safety and comfortable. Great offer affordable and book my happy travelquick and make sure i accurately understand. I am very satisfied of the service. Thank you very much, happy to reccomend to others.

Date of experience : 02 April 2024

Customer service above & beyond

I have received such great customer service from Mark at Travelhouse. He has gone above & beyond. I needed to change booked flights for my husband twice due to ill health, and Mark came through each time, making what could have been an ordeal, a stressfree experience. My husband and I are extremely grateful for Mark's assistance and guidance.

Date of experience : 27 March 2024

Denzel is amazing very patient and…

Denzel is amazing very patient and helpful , takes his time to explain . Very happy

Date of experience : 19 April 2024

Abraham is the best in the world

Abraham is the best in the world. Highly recommended. He takes care of you like a family.

Date of experience : 17 April 2024

Great job Mark!

Mark has done a great job in meeting all my demands! Thank you! It was a complex trip and he has handled the challenge! This is not the first time I have used Mark's service and it won't be my last.

First Class Service

Alhamdullilah, a brilliant service provided by Travel House from start to finish. We had our concerns when using a travel agent but would highly recommend this company to others. A big thank you to Muhammad Sajid for arranging everything and making this a trip to remember for our first family Ummrah trip.

Date of experience : 20 February 2024

Happy Custoner

Had to re- book my tickets with Jonathan, after changing travel dates. As always he's been most helpful & polite. I highly recommend contacting him fir all your travel arrangements / enquires. Happy Customer Deborah.

Date of experience : 25 March 2024

Suggested companies

The travel house, travel house.

Travel House UK   Reviews

In the Travel Agency category

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Reviews 4.8.

9,416 total

Most relevant

Flagrant bad customer service resulting in Lost Money

Booked with this company through the agent Shirley. Very spotty feedback and getting back to me. Due to business I had to postpone my travel and because I bought it through the agent had to rely on Shirley to do this for me. I was given incorrect information regarding the airline's credit policy by Shirley and then Shirley informs me there is nothing she can do and my £600 ticket was lost. I will be taking this up with the regulator because most of us can't afford to say goodbye to that kind of money.

Date of experience : 05 February 2024

Reply from Travel House UK

Dear Michael, Thank you for taking the time to voice your concerns. We deeply regret the frustration and inconvenience you experienced with booking at TravelHouseUK. Our goal is always to provide clear, accurate information and excellent service, and it seems we did not meet those standards in your situation. I would like to clarify some important details about the booking process and the policies involved. When the flight from London to Accra was initially booked, our agent Shirley fully informed the person making the booking of all relevant fare rules, including the conditions regarding refunds and changes. This information was communicated before the ticket was issued, ensuring that the terms were clear from the outset. Additionally, when you later requested to change this ticket to travel from Oslo to London, unfortunately, this type of change was not allowed under the conditions of your original ticket. This is a specific restriction imposed by British Airways and is standard practice across many tickets to ensure fares are managed according to predefined rules. Furthermore, airline policies significantly limit the possibility of making any changes following a no-show for your initially scheduled flight. This restriction, too, was outlined in our communications and is a standard airline policy that we as an agency must adhere to. We apologize if this caused any misunderstanding and are here to discuss how we can assist further, within the constraints of these airline policies. Please feel free to reach out to our refunds department directly at [email protected]. We are committed to helping you as much as we can and ensuring your future interactions with us are more positive. Your feedback is crucial in helping us improve our services. Thank you once again for bringing this issue to our attention. Warm regards, TravelHouseUK

I am a regular traveler and usually use Travel House Uk

I am a regular traveler and usually useTravel House UK to book flights. On the 10th April I contacted Travel House to enquire about the availability of flights and was saved by Gordon who was very friendly and accommodating which made me feel and treated as an individual and not a robot. Gordon was very knowledgeable and answered all my questions professionally and was very patient and polite. I’m ver happy with the service and will continue to work with Travel House UK. Please keep it up as you are doing a great job in providing a good service.

Date of experience : 10 April 2024

I am so happy with the service of my…

I am so happy with the service of my Agent "Jonathan" he booked my ticket with the nick of time smooth booking and a reasonable price, I prefer my future bookings from "Jonathan" well done, keep it up.

Date of experience : 11 April 2024

Got very excellent service from Nathan…

Got very excellent service from Nathan Blakes, he managed to find us cheap flights at the last minute. Will definitely work with him again in future.

Date of experience : 12 April 2024

Mark always comes highly recommended by Karen and many carers travelling to the the UK from SA

Mark always comes highly recommended by the carers group on Facebook. He always manages to find suitable flights that suit my pocket and my comfort. Very efficient and always gets back to you, never leaves you hanging on for responses. Appreciate his excellent service

Date of experience : 03 April 2024

Excellent customer service

Thank you Fred Norman,you are exceptional he helped me get a cheap flight, it was quick, he is patient, keep the good work up will forever use Travelhouse

Abraham Travels

Abraham Travels has been so kind and good they went out of there ways to find a convenient flight and find a cheap one and even let me have a payment plans. Thank you Mr Abraham Khan.

Mark Benson is THE best in the business…

Mark Benson is THE best in the business . Mark has been service par excellence in his assistance to me for more than a decade . Thank you Mark.

Date of experience : 16 April 2024

Travel house UK helped me to find the best deal for my travel ticket and densel was really helpful and very patient to sort it out for me, thank you

Date of experience : 13 March 2024

Jonathan was exceptionally helpful when…

Jonathan was exceptionally helpful when I needed to book our flights. It was not a straight forward booking, and he was very patient with me. I’ll definitely make use of their services in the future.

Date of experience : 09 April 2024

Stress averted

Mark made this so easy! Within an hour of deciding to go to my sick Mother in SA he had it all sorted! No more stress, thank you Mark Benson! You are a life saver and super star!!

Disappointed with the false claim of…

Disappointed with the false claim of being the cheapest in the flight fares. Within hours of booking I was able to get same terms of flight much cheaper and when I called to discuss it was clearly evident that they were not interested in any discussion. The first response I got was that I wouldn't expect them to contact if the fare was to go up, how sarcastic this was. There own website was offering £52 cheaper fare and other website was offering £87 cheaper, but I guess customer experience didn't count. In the end I was advised the tickets were non refundable so I don't have any options.

Date of experience : 20 April 2024

Dear Abhinav, Thank you for sharing your concerns. We take feedback seriously, however, we couldn't find any record of your booking or inquiry with us at TravelHouseUK. It appears there might be a mix-up with another agency. Please verify the details of your booking source. If you have any questions or need further assistance, feel free to contact us at [email protected]. We apologize for any confusion and are here to help clarify any issues. Best regards, Customer Relations Team TravelHouseUK

Showed wealthy experience in people…

Showed wealthy experience in people skills. Took his time to explain the departure and arrival times and the best options to save money

Date of experience : 13 April 2024

I was assisted by Sir Jonathan, so great

I was assisted by Sir Jonathan, he is very friendly and very patience to listen to my asian english, he cares and assured me of my safety and comfortable. Great offer affordable and book my happy travelquick and make sure i accurately understand. I am very satisfied of the service. Thank you very much, happy to reccomend to others.

Date of experience : 02 April 2024

Customer service above & beyond

I have received such great customer service from Mark at Travelhouse. He has gone above & beyond. I needed to change booked flights for my husband twice due to ill health, and Mark came through each time, making what could have been an ordeal, a stressfree experience. My husband and I are extremely grateful for Mark's assistance and guidance.

Date of experience : 27 March 2024

Denzel is amazing very patient and…

Denzel is amazing very patient and helpful , takes his time to explain . Very happy

Date of experience : 19 April 2024

Abraham is the best in the world

Abraham is the best in the world. Highly recommended. He takes care of you like a family.

Date of experience : 17 April 2024

Great job Mark!

Mark has done a great job in meeting all my demands! Thank you! It was a complex trip and he has handled the challenge! This is not the first time I have used Mark's service and it won't be my last.

First Class Service

Alhamdullilah, a brilliant service provided by Travel House from start to finish. We had our concerns when using a travel agent but would highly recommend this company to others. A big thank you to Muhammad Sajid for arranging everything and making this a trip to remember for our first family Ummrah trip.

Date of experience : 20 February 2024

Happy Custoner

Had to re- book my tickets with Jonathan, after changing travel dates. As always he's been most helpful & polite. I highly recommend contacting him fir all your travel arrangements / enquires. Happy Customer Deborah.

Date of experience : 25 March 2024

Suggested companies

Travel house, travel junction, travel house uk.

The Travel House   Reviews

In the Travel agent category

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Reviews 4.8.

1,804 total

Most recent

I am so satisfied with the service and…

I am so satisfied with the service and I will recommend any of my family and friends about booking with the travel House thank you so much for your help bye for now

Date of experience : 02 May 2019

Good Service

Good service from James in finding a fare to USA that was in our price bracket, with ideal times too.

The service i received from the company…Was flight ticket

The service i received from the company was excellent and i would recommend them anytime, anyday. The staffs were very courteous, professional and willing to assist in all queries.

Date of experience : 01 May 2019

Friggin epic!!

Friggin epic I left my tickets to last minute lol and these guys pulled it out the bag 10/10 great price including luggage. I would recommend to everyone will use again to 😁

Best prices..

Best prices... very helpful.. Glenn is really nice and patient. I had a large booking of 9 and with ease she processed everything. Stress free.

flight booking

David gave a good service

Date of experience : 30 April 2019

Let’s be honestly we are all sceptical…

Let’s be honestly we are all sceptical of this travel agency, that’s why we are here... The truth is, I was very sceptical, I was offered a price to fly to USA that just seemed too good to be true. I took the risk and I was impressed by how they conducted themselves, as soon as I made the booking, I got a call from Glenn to confirm the payment and got a further email to confirm that all my details were correct. I received my ticket confirmation with 2 hours - I’d highly recommend this company and will definitely be using them again

Quick communication and flight booked…

Quick communication and flight booked straight away for a great price.

Date of experience : 29 April 2019

By far the best prices we could find…

By far the best prices we could find online, David saved us around £3000 for a family of 11 based on quotes from other companies and was very helpful. I would definitely use this company for future flights

Date of experience : 28 April 2019

Excellent, efficient service

Easy to navigate website, efficient service - I was apprehensive about using this site but I have saved a lot of money and would definitely use again

Date of experience : 27 April 2019

Very helpful and well spoken staff

Very helpful and well spoken staff. ❤️

Glenn was amazing

Glenn was amazing. From the moment she saw that I was struggling to book tickets on line until the last minute she was fabulous. Matter of fact, the customer service she provided is one of very best ever. Thanks Glenn for a job well done. Regards Alhaji Mansary

Date of experience : 26 April 2019

This is the first time i sought a…great service!

This is the first time i sought a ticket with The Travel House. After spotting a good deal, I paid in and called to ask how it was working. Soon after David got back and suggested a couple of tweaks which met my wish and the rest went on smoothly. I got a great deal and felt I got a great service. Strongly recommend these folks. Andrea

Overall good experience

Overall good experience. Fare I purchased wasn't available and the only flight left is a very very short connection. Not ideal, but they have the best prices I can find online.

Great and efficient customer service

Great and efficient customer service Good products knowledge

I would definately recommend The Travel House

Date of experience : 24 April 2019

Easy to deal with

Easy to deal with, and the best deal I've found for my flights

Date of experience : 16 April 2019

Extremely helpful customer…

Extremely helpful customer service,Glenn was exceptional. They provided an efficient and smooth service.I definitely recommend them.

Excellent great customer service David…

Excellent great customer service David found me and my mum last minute flights to America for such a great price. I will defiantly be using the travel house again.

Date of experience : 14 April 2019

David was very helpful

David was very helpful, with lot of patience and managed to get best price!

Date of experience : 12 April 2019

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What is Labour’s plan for rail travel and will it make tickets cheaper?

Party wants to fully nationalise train network within five years of coming to power, in ‘biggest rail reform for a generation’

Labour has made one of its most radical proposals yet in the run-up to an election campaign: to fully nationalise the train network within five years of coming to power.

The party has pledged to guarantee the cheapest fares as part of “the biggest reform of our railways for a generation”, bringing all passenger rail into national ownership under the Great British Railways (GBR) body.

So, how difficult would the plan be to enact and what does it mean for passengers?

How would Labour’s plan for Great British Railways change the way the trains are run?

The headline change is nationalisation: the ambition that all passenger train operations, at least, should return to public ownership. But the wider aim is that control of trains and tracks – “wheels and steel”, as some put it – is brought back under one unified structure, at arm’s length from the government.

The actual railway infrastructure is already managed by the state-owned Network Rail, since the disastrous tenure of Railtrack in the early days of privatisation, and train operations in Scotland, Wales and a large chunk of England are in public ownership. So a fully renationalised railway (bar the rolling stock and freight) is not as big a step as it may once have sounded – and arguably the pragmatic extension of the plans drawn up by the Conservatives in 2021, to end the fragmentation and waste in the system.

How long will the changes take?

Labour said it would get the ball rolling on day one. Given the years it has taken for the Conservatives’ GBR plans to crystallise into a draft bill that has scant chance of passing before an election, supporters of the changes would be forgiven for not holding their breath for legislation. But some of the spadework has been done by the GBR transition team, and Labour will be hoping for a more stable tenancy in Downing Street to see the policy through. It is, it stresses, a long-term plan.

As far as nationalisation of the train operators goes, most of the contracts of remaining operators will expire naturally within the next term, while the government can exercise break clauses in others, such as Avanti West Coast and Cross Country.

What would the trains look like?

Eventually, they would all be GBR-branded trains rather than the individual liveries and logos of different operators. Labour hopes that this will make things simpler for passengers, avoiding confusion over ticketing, as well as cutting costs.

Would it make train travel cheaper?

Possibly, but not for a while yet. Labour says it wants to make the railway more affordable but has definitively avoided any pledges to cut or even freeze the overall level of fares.

However, it believes that its plans will eventually save £2.2bn a year by avoiding the duplication and bureaucracy brought on by the current system, where the Department for Transport tightly controls and specifies contracts for the private firms, and reams of staff are employed in back-end roles. That could give ministers some scope to use more of the billions in annual taxpayer subsidy to bring fares down long-term.

What about this best-price guarantee?

Make that an “ambition”, according to the policy document . It’s testament to the complexity, or occasional absurdity, of UK rail fares that even after years of industry focus on improving the system, renationalising looks an easier promise than telling a passenger they’ve paid the right amount.

Things can be improved, Labour says, as contactless tap-in and tap-out payments extend through more and more of the country, opening up the possibility of a Transport for London-style system, where fares are streamlined and automatically capped or refunded.

The shadow transport secretary, Louise Haigh, pointedly chose the headquarters of Trainline in central London to launch her plans on Thursday, paying tribute to the travel app firm’s “relentless focus on passengers [and] improving their experience”. Trainline shares fell 10%, even though Labour says it has no plans to replace the private firm with a single state retailer.

But given that the app’s business depends on people paying extra to cut through the railway’s confusing fares, fragmentation and lack of a decent central ticketing site, Trainline shareholder nerves might be taken as a vote of confidence that GBR will improve the industry’s own offering.

How else might passengers benefit?

Labour says it would leave the running of the railway to the experts – but the transport secretary would set strategy and take on the role of passenger-in-chief, and the industry would not be “marking its own homework”.

The plan aims to strengthen the voice of passengers by rolling together the various bodies currently meant to be standing up for them – the watchdog Transport Focus and the little-known Rail Ombudsman, as well as a few divisions of the Office of Rail and Road.

What will happen to the private operators?

Their representatives at Rail Partners warn that it will be “messy” and the railway will lose their expertise. But the people actually running train operators, right up to the managing directors, have typically stayed in post with a different coloured badge when the owning groups moved on, and passengers at say, Southeastern or LNER may not feel life is very different. Firms once regarded as pillars of privatised rail such as Stagecoach, National Express (now Mobico) and Virgin have long exited UK rail already, pursuing business elsewhere.

• Rail industry
• Rail transport
• Transport policy

More on this story

British railways under Tories are symbol of national decline, says Labour

Labour promises rail nationalisation within five years of coming to power

‘He made politics human’: Birkenhead mourns beloved MP Frank Field

Tributes paid to Frank Field, former Labour minister, who has died aged 81

Lisa Nandy urges support for UN relief agency for Palestinians

Nearly 1m UK pensioners living in deprivation, official figures show

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Bambos Charalambous readmitted to Labour party after investigation

Wes Streeting defends Labour plan to use private sector to cut NHS backlog

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Flagrant bad customer service resulting in Lost Money

Booked with this company through the agent Shirley. Very spotty feedback and getting back to me. Due to business I had to postpone my travel and because I bought it through the agent had to rely on Shirley to do this for me. I was given incorrect information regarding the airline's credit policy by Shirley and then Shirley informs me there is nothing she can do and my £600 ticket was lost. I will be taking this up with the regulator because most of us can't afford to say goodbye to that kind of money.

Date of experience : February 05, 2024

Reply from Travel House UK

Dear Michael, Thank you for taking the time to voice your concerns. We deeply regret the frustration and inconvenience you experienced with booking at TravelHouseUK. Our goal is always to provide clear, accurate information and excellent service, and it seems we did not meet those standards in your situation. I would like to clarify some important details about the booking process and the policies involved. When the flight from London to Accra was initially booked, our agent Shirley fully informed the person making the booking of all relevant fare rules, including the conditions regarding refunds and changes. This information was communicated before the ticket was issued, ensuring that the terms were clear from the outset. Additionally, when you later requested to change this ticket to travel from Oslo to London, unfortunately, this type of change was not allowed under the conditions of your original ticket. This is a specific restriction imposed by British Airways and is standard practice across many tickets to ensure fares are managed according to predefined rules. Furthermore, airline policies significantly limit the possibility of making any changes following a no-show for your initially scheduled flight. This restriction, too, was outlined in our communications and is a standard airline policy that we as an agency must adhere to. We apologize if this caused any misunderstanding and are here to discuss how we can assist further, within the constraints of these airline policies. Please feel free to reach out to our refunds department directly at [email protected]. We are committed to helping you as much as we can and ensuring your future interactions with us are more positive. Your feedback is crucial in helping us improve our services. Thank you once again for bringing this issue to our attention. Warm regards, TravelHouseUK

I am a regular traveler and usually use Travel House Uk

I am a regular traveler and usually useTravel House UK to book flights. On the 10th April I contacted Travel House to enquire about the availability of flights and was saved by Gordon who was very friendly and accommodating which made me feel and treated as an individual and not a robot. Gordon was very knowledgeable and answered all my questions professionally and was very patient and polite. I’m ver happy with the service and will continue to work with Travel House UK. Please keep it up as you are doing a great job in providing a good service.

Date of experience : April 10, 2024

I am so happy with the service of my…

I am so happy with the service of my Agent "Jonathan" he booked my ticket with the nick of time smooth booking and a reasonable price, I prefer my future bookings from "Jonathan" well done, keep it up.

Date of experience : April 11, 2024

Got very excellent service from Nathan…

Got very excellent service from Nathan Blakes, he managed to find us cheap flights at the last minute. Will definitely work with him again in future.

Date of experience : April 12, 2024

Mark always comes highly recommended by Karen and many carers travelling to the the UK from SA

Mark always comes highly recommended by the carers group on Facebook. He always manages to find suitable flights that suit my pocket and my comfort. Very efficient and always gets back to you, never leaves you hanging on for responses. Appreciate his excellent service

Date of experience : April 03, 2024

Excellent customer service

Thank you Fred Norman,you are exceptional he helped me get a cheap flight, it was quick, he is patient, keep the good work up will forever use Travelhouse

Abraham Travels

Abraham Travels has been so kind and good they went out of there ways to find a convenient flight and find a cheap one and even let me have a payment plans. Thank you Mr Abraham Khan.

Mark Benson is THE best in the business…

Mark Benson is THE best in the business . Mark has been service par excellence in his assistance to me for more than a decade . Thank you Mark.

Date of experience : April 16, 2024

Travel house UK helped me to find the best deal for my travel ticket and densel was really helpful and very patient to sort it out for me, thank you

Date of experience : March 13, 2024

Jonathan was exceptionally helpful when…

Jonathan was exceptionally helpful when I needed to book our flights. It was not a straight forward booking, and he was very patient with me. I’ll definitely make use of their services in the future.

Date of experience : April 09, 2024

Stress averted

Mark made this so easy! Within an hour of deciding to go to my sick Mother in SA he had it all sorted! No more stress, thank you Mark Benson! You are a life saver and super star!!

Disappointed with the false claim of…

Disappointed with the false claim of being the cheapest in the flight fares. Within hours of booking I was able to get same terms of flight much cheaper and when I called to discuss it was clearly evident that they were not interested in any discussion. The first response I got was that I wouldn't expect them to contact if the fare was to go up, how sarcastic this was. There own website was offering £52 cheaper fare and other website was offering £87 cheaper, but I guess customer experience didn't count. In the end I was advised the tickets were non refundable so I don't have any options.

Date of experience : April 20, 2024

Dear Abhinav, Thank you for sharing your concerns. We take feedback seriously, however, we couldn't find any record of your booking or inquiry with us at TravelHouseUK. It appears there might be a mix-up with another agency. Please verify the details of your booking source. If you have any questions or need further assistance, feel free to contact us at [email protected]. We apologize for any confusion and are here to help clarify any issues. Best regards, Customer Relations Team TravelHouseUK

Showed wealthy experience in people…

Showed wealthy experience in people skills. Took his time to explain the departure and arrival times and the best options to save money

Date of experience : April 13, 2024

I was assisted by Sir Jonathan, so great

I was assisted by Sir Jonathan, he is very friendly and very patience to listen to my asian english, he cares and assured me of my safety and comfortable. Great offer affordable and book my happy travelquick and make sure i accurately understand. I am very satisfied of the service. Thank you very much, happy to reccomend to others.

Date of experience : April 02, 2024

Customer service above & beyond

I have received such great customer service from Mark at Travelhouse. He has gone above & beyond. I needed to change booked flights for my husband twice due to ill health, and Mark came through each time, making what could have been an ordeal, a stressfree experience. My husband and I are extremely grateful for Mark's assistance and guidance.

Date of experience : March 27, 2024

Denzel is amazing very patient and…

Denzel is amazing very patient and helpful , takes his time to explain . Very happy

Date of experience : April 19, 2024

Abraham is the best in the world

Abraham is the best in the world. Highly recommended. He takes care of you like a family.

Date of experience : April 17, 2024

Great job Mark!

Mark has done a great job in meeting all my demands! Thank you! It was a complex trip and he has handled the challenge! This is not the first time I have used Mark's service and it won't be my last.

First Class Service

Alhamdullilah, a brilliant service provided by Travel House from start to finish. We had our concerns when using a travel agent but would highly recommend this company to others. A big thank you to Muhammad Sajid for arranging everything and making this a trip to remember for our first family Ummrah trip.

Date of experience : February 20, 2024

Happy Custoner

Had to re- book my tickets with Jonathan, after changing travel dates. As always he's been most helpful & polite. I highly recommend contacting him fir all your travel arrangements / enquires. Happy Customer Deborah.

Date of experience : March 25, 2024