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Managing and Planning Your Upcoming Cruise FAQs

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Manage my Reservation Pay my Balance Due Transfer my Reservation to a Travel Agent Celebrity Cruises' Cancellation Policy Cruise Ticket Contracts & Other Policies

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Manage My Reservation

How do I edit and manage my reservation information or make additional payments toward my balance?

Create a Guest Account in order to self-service your reservation (view your balance due, make a payment, edit or add guest information, link reservations, and plan your cruise). Log in with your email, create a password, and service your reservation information in one place. Note: if you log in to Guest Account and can't find a current cruise reservation, click "Add Another Cruise" and enter the Reservation number for that voyage.

Reservation Lookup

What is included in my cruise?

Your cruise fare includes: 

• Ship accommodations
• Ocean transportation
• Most meals onboard
• Some non-alcohol beverages onboard
• Most entertainment onboard

The following services are not included in the cruise price: 

• Dining in Specialty Restaurants such as Le Voyage, Fine Cut, Murano, Le Petit Chef, Rooftop Garden Grill, etc.
• Spa and Salon services
• Gambling (Including Bingo)
• Art Auction
• Any purchases made in the gift shops onboard
• Shore excursions
• Photographs
• Video Arcade
• Medical Services
• Wi-Fi Access  (Premium Wi-Fi package is included for guests of The Retreat*. Basic Wi-Fi package is included for guests who purchase All Included)
• Transfers (Unless the guest has purchased our air/sea package)
• Laundry and Dry-Cleaning Services (Unless the guest has purchased a Royal Suite or above)
• Ship to Shore Telephone calls
• Gratuities (Daily gratuities are included for guests of The Retreat and guests who have purchased All Included)
• Alcoholic Beverages (Premium Beverage package is included for guests of The Retreat*. Classic Beverage package is included for guests who purchase All Included)
• Non-Alcoholic Beverages (excluding water, lemonade and iced tea)

All prices are per person, based on double occupancy of the stateroom, and are quoted in U.S. Dollars unless otherwise noted. The cruise fares quoted also do not include any applicable government taxes, fees, or surcharges that may be assessed by any governmental agencies. Such assessment is subject to change without notice at any time whether or not you have a confirmed booking under deposit or if you have made a final payment.

*Excludes guests who have upgraded to a Sky Suite, Celebrity Suite, Sunset Suite, or Horizon Suite through the MoveUp program.

To understand what is included in your cruise fare, please refer to the booking invoice you will receive via email or via your travel advisor once your deposit is made. This invoice will list the packages, amenities, and room type you've reserved. You can also find this information in your Guest Account. If you have questions about the details of specific items included, you can search by the name of the package, amenity, or room type.

Log in to your Guest Account online

What if there is a misspelling in my name when I receive my invoice?

For a successful check-in, you/your child's first, middle, and last names must be entered exactly how they appear on your travel documents. Guests can update and edit information in their Guest Account.

Can I upgrade my stateroom reservation to a suite online?

As your embarkation date approaches, you may be offered the abilitiy to participate in a stateroom upgrade via MoveUp, a program that allows you to bid on open staterooms and suites at discounted prices. If there are staterooms available, you will receive an invitation via the email registered on your Guest Account. They can also learn more about this program in the Guest Account.

Read more here

Do children's cruise tickets cost the same as an adult's?

Please be advised that infants and children are subject to normal guest pricing. There is no exception to this guideline.

We appreciate that infants and children will not fully partake of the food and entertainment on board. However, cruise passage is sold by the guest, not the stateroom. We must adhere to strict safety limits in the number of guests onboard each cruise, regardless of their age. Our youngest cruisers are no less a guest and require the same safety precautions as everyone else onboard. These strict safety limits often mean staterooms that can accommodate three or more guests must be sold as singles or doubles. Our current guideline does not provide reduced fares for infants.

For specific sailings, we do offer 3rd and 4th guest rates at a reduced cost in triple and quad occupancy staterooms. These rates are designed to offer the same fare to all 3rd and 4th guests, regardless of age. We genuinely regret any inconvenience experienced as a result of the information provided in this regard.

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Pay my Balance Due

How will I receive an invoice for my cruise?

Yes, once you've made a toward on a cruise, you'll receive an invoice to the email address provided when you booked your reservation. If you've booked through a travel advisor, they should provide an invoice and balance due to you. You can also view your balance and invoice by logging into Guest Account.

If I've put down a deposit, how long do I have to pay my final payment/make a payment toward my balance?

Final payment is due 90 days before you cruise. If you plan to book within 90 days of your sail date, full payment is due at time of booking.

When making final payment in my Guest Account, can I use a different credit card than I used for my initial payment?

As of today, unfortunately, the Guest Account system cannot accommodate a change in credit card. Please reach out to our Customer Care team by phone.

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Can I pay my balance due in the app?

If you have booked directly with Celebrity Cruises, you can make a payment on the mobile app by accessing your reservation following the steps below. If you booked your cruise via a Travel Agent, please contact your travel agent to make a payment or change your booking.

Paying your balance via the app is not currently available for group bookings.

Access your reservation and make a payment on the app

• To  access your reservation , click the profile icon in the top-right of the Celebrity mobile app.
• Click the “Manage your booking,” link in the stateroom section.
• Add your Reservation number, Last Name, Ship, and Sail Date to retrieve your reservation page.
• Find all the information, including payment details and due date.
• Click the “ Make a Payment ” button under your remaining balance.

How do I make a payment?

If you have booked directly with Celebrity Cruises, you can make a payment online by accessing your reservation following the steps below. If your reservation was made through a travel advisor, you will not be able to view or pay balances online and will need to contact your original booking agent to make payments.

Access your reservation and make a payment

• To  access your reservation ,  sign in to your guest account.

Transfer my Reservation to a Travel Agent

Can I transfer my reservation to a travel agent if I purchased my cruise directly from Celebrity Cruises?

Bookings may be transferred to a Travel Agent up to 30 days after creation if the request is made outside of Final Payment period and the booking is not paid in full. If a booking has a Flights by Celebrity ticket and the transfer request involves a change in currency we cannot accommodate a transfer.

The Direct Guest to Agency transfer information above is applicable to U.S., Canada, Bermuda, and Caribbean bookings only.

If you would like to transfer your reservation to a travel agent, please complete this form.

Celebrity Cruises' Cancellation Policy

What is Celebrity's cruise or Cruisetour cancellation and refund policy?

The cancellation charge policies set forth below vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Policies may differ if you booked with a travel advisor or agency. Please contact your advisor or our Customer Care team if you have questions additional to the below.

Select fare programs require the payment at the time of booking of a non-refundable deposit. That deposit amount shall not be refunded at any time after it has been paid. Change fees will apply to bookings for which the deposit is non-refundable.

Cancellation of a Cruise or CruiseTour

Cruises that are cancelled prior to the sail date, and CruiseTours that are cancelled prior to the first day of the CruiseTour, may be subject to a cancellation charge. The amount of the cancellation charge shall be determined as shown in the tables below and shall vary depending on how far in advance of the cruise sail date (or first day of the CruiseTour) the Operator receives notice of cancellation.

Cruise Cancellation charges For North American residents

Cruise Cancellation charges for UK/Ireland residents

Cruise Cancellation charges for Australia & New Zealand residents

In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. For bookings made outside of the countries listed above, a  different cancellation policy may apply. Contact your local office or travel agency for details.

Cancellation notices are effective when received by the Operator.

Cancellation by the Passenger after the Cruise or CruiseTour has begun, early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, or “no-shows” shall be without refund, compensation, or liability on the part of the Carrier whatsoever.

If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.

Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above.

Cancellation penalties for other elements (flights, hotels, etc)

For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, CruiseCare, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges.

CruiseTour cancellations

For Passengers who have booked a CruiseTour and wish to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length. For the specific amount of the charge, visit Our FAQ section.

Is cruise/vacation cancellation protection available?

Yes, US guests may purchase cruise cancellation protections through CruiseCare®, a partnership with AON.

Find out more about what we offer and how to purchase:

Canadian residents

How can I request a refund if my cruise is cancelled?

If Celebrity Cruises cancels a voyage or delays embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you may obtain a refund or a future cruise credit (FCC). Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier.

Please note this policy does not apply to guests booked on chartered sailings. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise.

Cruise Ticket Contracts & Other Policies

What are the terms of the cruise ticket contract?

The new Celebrity Guest Ticket Booklet includes sample Cruise/Cruisetour Ticket Contracts, along with easy-to-understand information about your cruise experience - from travel suggestions, documents and itineraries to tour and port information, valuable checklists and more.

The sample Cruise/Cruisetour Ticket Contracts below are for North America residents sailing on or after December 1, 2020. Guests who are booked on a charter sailing will receive the appropriate Cruise/Cruisetour Resale Ticket Contract in online check-in or in Guest Documents.

Guests in the same stateroom, including those with different last names, will receive one convenient booklet so long as each individual in the stateroom has the same air gateway, same arrival date and time, and same pre/post package(s). If guests in the same stateroom have different travel itineraries, including air gateways, transfers, mailing addresses, etc., they will receive separate booklets. In addition, electronic air tickets will now be used when possible to lessen the burden of returning air tickets for changes."

Read the full Cruise Ticket Contract and Guest Terms and Conditions, here.

Are there any terms and conditions that apply to my purchase of and participation in a shore excursion?

Yes, these policis are subject to country of residence and Booking Conditions.

What is Celebrity Cruises’ Guest Conduct Policy?

Throughout its history, Celebrity Cruises® has provided its guests with a wide variety of cruise experiences that lead to exceptional vacations. You may also find that one of the most amazing parts of your cruise experience will be the many rich and varied cultures represented among our guests. This diversity offers a chance to learn about different parts of the world and to make new friends. But just as a new friend can enhance your vacation experience, some guests may behave in ways you find unusual or undesirable. Since our guests do come from different and diverse backgrounds, it is important that everyone have a common understanding of the behavioral standards in place on Celebrity Cruises® ships.

This Guest Conduct Policy is intended to help ensure that all guests enjoy a safe and enjoyable cruise experience and sets forth standards of conduct for guests to follow throughout their vacation, including transfers to and from ships, inside terminals, while onboard, at ports-of-call, during shore excursions and at our private destinations. This policy is not intended to be all inclusive, and it is likely there will be conduct issues that it does not specifically address. In that event, as in all others, guests are expected to follow the direction of the ship's Captain who will take appropriate action to ensure the safety, security and well-being of our guests. In addition to this policy, guests are expected to comply with all applicable laws of the various countries that their cruise visits. Updates to the Guest Conduct Policy may be made between publications of this directory.

Read the full Guest Conduct Policy, here.

What happens if a guest doesn’t follow Celebrity’s Guest Conduct Policy?

Failure to act in accordance with this policy may result in:

• Intervention by security, other management personnel, or law enforcement Removal of certain onboard privileges, which may include being detained, quarantined or confined in a cabin or hold cell.
• Confiscation of illegal/contraband/prohibited items (may be turned over to law enforcement authorities).
• Denial of boarding on the current or any future Celebrity Cruises®.
• Reporting of incidents to government and law enforcement Authorities for follow-on legal action.
• Removal from ship at the next port of call. Guests removed from a Celebrity ship pursuant to this policy, are responsible for their own accommodations and transportation home, at their expense. Documentation requirements for re-entry into the guest's home country are also the responsibility of the guest.

Establishing and articulating a Guest Conduct Policy helps ensure that all guests are able to enjoy a fantastic, safe and secure cruise experience.

What is Celebrity Cruises’ Smoking Policy?

For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as ""smoking areas."" Generally, smoking is not permitted except in designated areas. (Contact Guest Relations for additional details). This policy includes smoking-like products such as electronic cigarettes.

Smoking is not permitted inside any guest stateroom; nor on any guest veranda. If a guest is in violation of this policy, a cleaning fee of $250 USD will be applied to their SeaPass® account and the guest may be subject to further action pursuant to the ""Consequences Section"" of this Guest Conduct Policy.

Celebrity Cruises® kindly asks all guests to please observe the non-smoking areas and to refrain from smoking cigarettes, pipes or cigars in any of the non-designated areas. These requests are made to provide a comfortable shipboard environment for everyone. Where permitted, cigarettes, cigars and pipe tobacco must always be properly disposed of and never thrown overboard. A guest must be at least 21 years of age to purchase, possess or use tobacco. During voyages that depart from international ports of call, local smoking laws will apply for the duration of said voyage.

What is Celebrity Cruises’ Alcohol Policy?

Celebrity Cruises® guests are expected to be responsible for their actions at all times, including during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. Consuming alcohol to excess impairs one's judgment and reduces one's ability to recognize and avoid potentially dangerous situations. Guests who choose to consume alcohol must do so responsibly. The ship's staff may refuse to serve alcoholic beverages to any guest who does not consume alcohol responsibly, including those who have purchased an all-inclusive beverage package. Ship's personnel may request verification of a guest's age to verify they are of age to consume alcohol pursuant to this policy. Any guest that violates this alcohol policy will be considered for disciplinary action pursuant to the ""Consequences Section"" of this Guest Conduct Policy, and may lose their privileges to use areas or facilities of the ship.

Guests are only permitted to bring alcohol onboard under the following circumstances:

Embarkation day when each guest is permitted to bring onboard with them one (1) bottle of wine (which is subject to a corkage fee) per guest. A corkage fee does not apply to guests with the Classic Beverage Package or Premium Beverage Package. Security may inspect containers (including water bottles, soda bottles, mouthwash, canteens, etc.) at any time and will dispose of alcohol concealed in such container.

Alcoholic beverages that are purchased from onboard shops or in ports of call (which must be presented to security upon re-boarding), will be secured by ship's personnel. Alcohol secured by ship's personnel will be returned to guests just prior to the conclusion of their cruise vacation.

Guests who are under the permitted drinking age will not have alcohol returned to them.

The minimum drinking age for all alcoholic beverages on Celebrity Cruises® ships sailing from North America is 21. The minimum drinking age for all alcoholic beverages on Celebrity Cruises® ships sailing from South America, Europe, Asia, Australia and New Zealand is 18. Guests may contact Guest Relations or refer to Celebrity Today for specific minimum drinking age information on their cruise vacation.

For purposes of complying with the minimum drinking age requirements, a guest's age is established upon boarding at the beginning of the cruise vacation. If a guest celebrates their birthday during the cruise vacation, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Relations Manager to modify ship's records to permit their consumption of alcohol during the remainder of the vacation. The guest will be required to appear at Guest Relations to present a valid government-issued form of identification to permit verification of their age.

No guest under age 18 may possess or consume alcohol at any time while onboard. No guest under age 21 may possess or consume alcohol at our private destinations. Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/guardian or not, is responsible for ensuring they consume responsibly and retain their ability to recognize and avoid potentially dangerous situations when they return to the ship. Parents/guardians are reminded they are responsible for the actions of their child/young adult at all times while on a Celebrity Cruises® cruise vacation.

Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to minors or young adults; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding or while onboard; engaging in alcohol drinking games; or failing to consume alcohol responsibly, will be considered for discipline under the provisions of this policy.

What is the Celebrity Cruises' Age Policy?

MINIMUM AGE TO SAIL UNACCOMPANIED

Celebrity Cruises minimum age to sail unaccompanied on  sailings originating in North America is twenty-one (21).

Celebrity Cruises minimum age to sail unaccompanied on  sailings originating in South America, Europe, Asia, Australia and New Zealand is eighteen (18).

The Company retains the right, on rare occasions, to raise the minimum age to sail unaccompanied on any sailing when local laws require or permit such a modification.

For voyages originating in North America:

No Guest younger than the age twenty-one (21) will be assigned to a stateroom unless accompanied in the same stateroom by an adult twenty-one (21) years old or older. A guest's age is established upon the first date of sailing.

This age limit will be waived for children sailing with their parents or guardians in connecting staterooms; for underage married couples; and for active duty members of the United States or Canadian military.

Certain other restrictions and conditions will apply; such as compliance with the age twenty-one (21) alcohol policy, and proof of marriage for underage couples or proof of active duty military status required.

INFANT POLICY

Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or CruiseTour. HOWEVER: For transatlantic, transpacific, Hawaii, select South American and other selected cruises and/or CruiseTours, the infant must be at least 12 months old as of the first day of the cruise/CruiseTour. For the purposes of this policy,  any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/CruiseTour.

Please be aware that guests travelling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.

ALCOHOL POLICY

Effective immediately on all sailings, the minimum drinking age for all alcoholic beverages on all Celebrity Cruises is as follows.

• The minimum age to consume alcohol on Celebrity Cruises ships on  sailings originating in North America or the Caribbean is twenty-one (21) .
• The minimum age to consume alcohol on Celebrity Cruises ships  on sailings originating in South America, Europe, Asia, Australia and New Zealand is eighteen (18) .
• The minimum age to consume alcohol  at all private destinations remains twenty-one (21) without regard to where the sailing originated .

The Company retains the right, on rare occasions, to raise the minimum age of alcohol consumption on any sailing when local laws require or permit such a modification.

Celebrity Cruises's Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. Guests under the age of 21 will not have alcohol returned to them.

Guests who violate any alcohol policies, (over consume, provide alcohol to people under age 21, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our  Guest Conduct Policy

Celebrity Cruises reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age.

GAMBLING POLICY

Guests eighteen (18) years of age and older  are welcome to play in our casinos (for all  Alaska sailings, guests must be 21 years  of age in order to play in our casinos).

PROOF OF AGE

Celebrity Cruises reserves the right to ask for proof of age.  Celebrity Cruises's age policy for gambling and consumption of alcoholic beverages is as follows: An individual's age on the date of sailing determines his or her status for their cruise vacation. However, if a guest celebrates their 21st birthday during the cruise, the guest may thereafter ask the Guest Relations Manager to modify the ship's records to permit their consumption of alcohol during the remainder of the cruise. The guest will be required to appear at Guest Services with his or her parent or guardian and to present a government-issued form of identification to establish that the guest's 21st birthday was celebrated during the cruise.

What's the easiest way to book flights that align with my cruise dates?

Flights by Celebrity℠, Celebrity Cruises’ air program, is the best way to ensure you get exactly what you want in air travel—the best rates, the flexibility to personalize your flight plans, and the security in knowing there’s a staff of dedicated Flights by Celebrity℠ Specialists available 24/7 to provide any assistance you may need along the way. Together, Celebrity Cruises® and Flights by Celebrity℠ take care of all your vacation needs—from the time you book your cruise to the time you arrive home.

Now, booking your complete vacation – including air travel – is easier than ever. And, unlike other travel services, you get all these premium benefits with absolutely no booking fees.

Before you book your cruise, you can browse flights here

If you've already booked, log in to your Guest Account and click Manage my Reservation, then Flights and More

If you'd like to speak to a flight specialist, call

Or you can contact your travel agent and request Flights by Celebrity℠ to complete your booking to ensure you receive all the premium benefits that Celebrity Cruises’ air program provides.

What are the benefits of choosing Flights by Celebrity?

Flights by Celebrity℠ provides premium benefits and a seamless travel experience.

Flights by Celebrity℠ gives you the best prices available on your flights. We guarantee it. Our Lowest Airfare Guarantee* means you get the best value in air travel – a benefit no other cruise line offers. So, there’s no need to jump from site to site comparing rates. And, if you book with us and find a lower fare within 24 hours of booking your air, we’ll credit you 110% of the difference to spend onboard your cruise. Either way – you win. You get all this with absolutely no booking fee when you use Flights by Celebrity℠.

When you use Flights by Celebrity℠ to book your air travel, we’ve got your back. You enjoy 24/7 travel service, so you have the peace of mind knowing there’s someone looking out for you. Our Flights by Celebrity℠ Specialists are on hand monitoring your flights, so if there are any delays or cancellations that jeopardize your travel plans, they’ll work quickly with the airline to get you on the next available flight to get you to your ship. So, take comfort in booking your complete vacation with us all at once, and let us take care of everything.

When you use Flights by Celebrity℠ to book your air travel, you have the option to book flights with no money down, and you’ll enjoy the flexibility of changing flights with no change fees when you book refundable airfares. You will enjoy the convenience of locking in your flights and the fare without having to pay for the airfare at time of booking. Pay for your flights at the same time as your cruise final payment.

Flights by Celebrity℠ gives you complete flexibility in booking, which means you earn points with your favorite airline. You choose the days and times you want to fly. You choose the airline. In the end, you’re assured the flight schedule and airline that you want. It’s that easy.

How do I use Flights by Celebrity?

Book your complete Celebrity Cruises® vacation with one of our Flights by Celebrity℠ Specialists, online, by phone or with your travel agent.

When can I book Flights by Celebrity?

You are able to book your flights from 330 days to 4 days before your cruise departs.

Can I request my airline seats?

Yes, you can request seat assignments in instances where the airline makes them available to Celebrity Cruises®. Most air carriers charge a fee for early seat assignment requests and when this occurs you will be directed to contact the airline directly to confirm your seating.

Will I accumulate miles if I’m an airline loyalty member?

Yes, you will accumulate miles for your flights if you’re a member of the airline’s loyalty program.

I am travelling with an infant, do they need a ticket?

When travelling internationally with an infant who will sit on your lap (a child under 2) please contact our Flights by Celebrity℠ Specialists at 800-533-7803 to confirm your reservation. If you are travelling domestically, please contact the carrier to advise that you will be travelling with an infant. If you want your infant to have their own seat, you must purchase a full fare additional seat.

Can I check in for my flights online?

Check-in guidelines are determined by the operating carrier for your flights. You can visit the airline’s website to check-in usually within 24 hours prior to flight time. To check-in online you will need the airline confirmation number which is usually displayed in the upper right hand corner of your Flights by Celebrity℠ confirmation.

Is Flights by Celebrity available to all residents?

No, Flights By Celebrity is only available to US, Canada, UK, Ireland and Australia residents.

Is there a fee to use Flights by Celebrity?

No, you receive all of the Flights by Celebrity℠ premium benefits and service with absolutely no booking fees.

What type of air fares do you offer?

Flights by Celebrity℠ offers some of the most competitive refundable with fee, or non-refundable rates for economy, first or business (where applicable) travel.

Why don’t I see basic economy fare options on my preferred airline?

A selection of airlines offer basic economy fares however those fares are extremely limiting and come with many restrictions. Usually check in luggage is prohibited, there is not an option to pre reserve seats or request upgrades, and the guest is not able to change the flight or cancel for a refund.

What happens if I find a cheaper fare somewhere else?

Flights by Celebrity℠ gives you the best prices available on your flights. We guarantee it. Our Lowest Airfare Guarantee* means you get the best value in air travel – a benefit no other cruise line offers. So, there’s no need to jump from site to site comparing rates. And, if you book with us and find a lower fare, we’ll credit you 110% of the difference to spend onboard your cruise. Either way – you win. You get all this with absolutely no booking fee when you use Flights by Celebrity℠.

The flight must be available and the flight itinerary must be identical including airline, fare rules, flights, dates, and times. Lowest Airfare Guarantee applies only to the base fare of the flight without including any taxes and fees.

Can I change my flights?

Changes to your itinerary can be made however these changes are subject to any applicable airline penalties and fees.

Can I cancel my flights?

Yes, you can cancel your flight. Cancellation penalties vary based on the type of ticket that you purchased. Non-refundable tickets will not provide a refund, however, some airlines will issue you a credit for the value of your air ticket valid for one year from the date of issue. Additional fees and penalties will apply at the time of re-use. If you have purchased a refundable ticket, cancellations are subject to a fee with the balance refunded to the last form of payment used on your cruise reservation.

What is your refund policy?

One of the options available with Flights by Celebrity℠ are refundable tickets. These tickets are less restrictive than non-refundable tickets and allow you to cancel, pay a fee and receive a refund for any value over and above the fee.

Why were my flights changed?

Occasionally, our airline partners’ make changes to the times that flights operate; the type of aircraft; or even the city that flights originate from. When this happens we will work with the airline to get you re-accommodated to get you to your cruise vacation.

What happens when my flight is delayed or cancelled?

Our Protection benefit provides Assured Arrival as our guarantee to assist our Flights by Celebrity℠ guests when they encounter any flight disruptions that occur through no fault of their own. We have a team of Emergency Travel Specialists standing by that proactively monitor flights and act as a liaison between our ships and our guests. This team is available to assist you 24 hours a day, 7 days a week or by phone 800-533-7803 (Option 4). If the flight gets cancelled or delayed and Celebrity Cruises is unable to get the guest to the ship, we will offer a Future Cruise Credit and refund the cost of the flight.

Are all fares refundable?

No, we will still have an offering of non-refundable fares, and when selected will require immediate payment.

If I select a refundable fare, when is payment due?

The cost of the air is added to the total balance due for the cruise reservation and payment will follow cruise payment guidelines.

How come when I select a refundable fare, I am being asked for credit card details?

If your travel dates fall within final payment guidelines, full payment for air will be required even though you selected a refundable fare.

How will I know that my flights have been confirmed without providing credit card details?

If you select a refundable fare, the payment page will not display and you will receive your confirmed air itinerary.

I have purchased one of these fares and I need to make a change, how will this be handled?

Guests/travel partners will need to contact a Flights by Celebrity Specialist who will make the requested change. Outside of final payment, no air penalties will apply. Guest will be responsible for differences in fare.

Are these fares fully refundable?

Outside of final cruise payment air penalties will not apply and the fare is fully refundable. After final payment, $200 per person air penalty applies.

Is Pay Later available to all residents?

No, Pay later is only available to US, Canada, and Australia residents.

What is the beneift of booking a pre-cruise or post-cruise hotel stay and how do I book?

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Choose from the world’s best hotels in the world’s best cities.

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We’re always here for you – reach us 24 hours a day, 7 days a week.

If you are not yet booked, you can browse hotel availability here

When and how can I book transportation to and from the airport?

Guests who are flying in/out to their cruise vacation ports can purchase transportation between the airport and cruise terminal for the day of embarkation and debarkation. These transfer sales are generally closed at 5 days prior to sailing. You can purchase online in your Guest Account or via the Celebrity Cruises app.

If you've already booked, log in to your Guest Account and click Plan My Cruise

Or download the app here

Does my infant have to pay for transfers to the ship or airport?

Infants under the age of 2 do not need to purchase transfer services. They are free of charge, as they will not be occupying a seat and are considered lap babies. Children 2 and over must pay the full price for the transfer.

Are there transfer options available for my Alaska Cruise?

There are two (2) options available for transfer products in Alaska. Bus service is available from the Anchorage Airport to Seward Terminal on the day of sailing. Rail Service is also offered in Achorage and Seward as an option.

What happens if I arrived late due to an airline arrangement and miss the cruise?

Please contact our Emergency Travel Team for immediate assistance.

Contact our Customer Service team

CruiseCare Travel Insurance

Do you offer travel insurance?

CruiseCare insurance is available at an additional cost as part of your cruise purchase. Flights by Celebrity℠ coverage is included in the CruiseCare policy.

Celebrity Cruises Gift Card

What is the Celebrity Cruises eGift card and what can it be used for?

It is a pre-paid gift card. These digital funds can be used for Celebrity Cruises or Royal Caribbean International cruise bookings. The Gift Card can be redeemed by booking online at www.celebritycruises.com  by calling us at  888-751-7804 ; or by visiting your Travel Advisor. Gift cards can also be used onboard as payment toward your onboard expense account.

Gift Cards cannot be redeemed for cash or quasi-cash (for example, gaming chips, money orders, deposits, wire transfers, traveler’s checks, foreign currency, and similar items).

How will the recipient know I am sending them a gift card?

Your gift card will be sent to the recipient via email on the delivery date you choose at the time of purchase. For same-day delivery, most gift cards are sent within an hour of your purchase. For future delivery, gift cards are sent on the morning of the scheduled delivery date you choose.

Where can I purchase gift cards? Can I purchase a physical Gift Card?

Celebrity Cruises eGift cards are available for purchase online only in a digital format, making them easy to purchase, send, and redeem.

Can I purchase a gift card if I live outside the U.S. and U.S. Territories?

No. International purchases for gift cards are not available at this time. Gift card currency is restricted to USD.

Are there any fees associated with the purchase of a gift card?

No. You will only be charged the face value of the gift card.

Can I change the value of a gift card after I've paid for it?

No, but you can purchase an additional gift card; values start at US$50 and go up to US$2,000.

How do I cancel the purchase of a gift card?

If your gift card has not yet been delivered, you can cancel your purchase by contacting Customer Support at 877-246-6255 at least one day before the scheduled delivery date. Your purchase cannot be canceled on or after the delivery date you selected at purchase.

How can I add a gift card to my onboard expense account?

Gift cards can be used onboard as payment toward your onboard expense account.  You must be on the ship to add a gift card as payment toward your onboard expense account. Please visit the Guest Services desk.

Can a travel advisor use gift cards towards my booking?

Yes. Please notify your travel advisor that you would like to use a gift card for payment.

What is Affirm?

Affirm offers instant decision options for you to cruise now, and pay later in 4-interest free payments or fixed monthly installments. Purchasing with Affirm is simple. Just pick your desired itinerary and select Affirm during checkout. Get a real-time decision on your qualification in only minutes with a quick application that won't affect your credit score.

If you have further questions about Affirm and/or your payments, please visit  helpcenter.affirm.com  for further information.

How to Plan Online via Guest Account

How do I plan my cruise experiences online?

If you're using a browser, you can log in to your Guest Account online to plan your cruise experiences. Register or log in by navigating to the upper right hand menu of the Celebrity Cruises website or by clicking the link below.

Once logged in, you can click ""Manage"" to self-serve your guest information, add a guest, link reservations, or make a payment. Here, you can also explore your itinerary, find essential Before You Board information like the Port Address and book add-ons like Flights, Hotels, Transfers and Insurance. Click ""Plan My Cruise"" to purchase and schedule items such as beverage, wi-fi and photo packages, speciality dining reservations, spa services, and shore excursions.

If you've already booked, log in to your Guest Account

How to Plan via the Celebrity App

Why should I download the Celebrity Cruises app?

You can download the app at any point, though we suggest downloading it right after you book your cruise. You can use the app pre-cruise to plan your cruise by purchasing shore excursions, booking dining and specialty restaurants and more. You'll also use the app to check in for your cruise. You'll select your arrival time, scan your passport and upload your photo, saving time at the terminal.

Download the app here

How do I download the Celebrity Cruises app and log in pre-cruise?

You can download the Celebrity Cruises app at no charge from the App Store or Google Play. Then launch it and sign in using your guest account credentials. If you don't have an account, you can create one right in the app.

How much does the Celebrity Cruises app cost?

You can download the Celebrity Cruises app at no charge from the App Store or Google Play, and use the app at no cost onboard. No internet purchase required. In-app purchases available.

Can I download the Celebrity Cruises® app while I'm onboard?

It's easy to download the app onboard, but we do recommend you get it before your cruise. To download onboard:

1. Connect to your ship's guest Wi-Fi network.

2. Open a browser and type “login.com”’ to get to our home page.

3. Tap the App Store icon (for iOS devices) or Google Play icon (for Android devices) to install the app.

Do I have to purchase an Internet package to use the Celebrity Cruises app onboard?

No internet package is required. You can use the app onboard at no charge by connecting to your ship's guest Wi-Fi network. In-app purchases available.

What if I'm unable to use the Celebrity App due to a disability or medical condition?

Please contact the Celebrity Cruises Access department

Purchasing Experiences Pre-Cruise

What kind of cruise experiences or products are available for purchase pre-cruise?

You can purchase items such as beverage, wi-fi and photo packages, speciality dining reservations, spa services, and shore excursions online by logging in to your Guest Account or the Celebrity Cruises App. You can also purchase a gift to send to your stateroom or someone else's, Effy Jewelry creidts, Casino tournament spots and Deal or No Deal Cards.

Why should I book experiences through Celebrity pre-cruise?

Certain items have limited availability and can be purchased at a lower price than will be available onboard.

What onboard experiences aren't available to purchase or reserve pre-cruise?

Theatre experiences are not available for purchase because they are complimentary and first-come, first-serve.

How do I purchase Shore Excursions and when are they available to book?

Shore Excursions are available to purchase approximately 9-12 months prior to your embarkation date online through your Guest Account or via the Celebrity Cruises App. New experiences are added continually and special promotions are available pre-cruise, so make sure you check back routinely as you plan. All Excursions are subject to availability and we do not hold inventory for onboard sales, so make sure you plan early and often.

Can I use Onboard Credit to purchase shore excursions pre-cruise?

Guests can use their promotional onboard credit to purchase amenities such as shore excursions, specialty dining, beverage packages, spa services, internet packages,, etc. before the cruise occurs. To redeem OBC for pre-purchases, log on to Cruise Planner.

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Podolsk's most famous sight - the Our Lady of the Sign Church - is actually located just outside the city in Dubrovitsy and any visit to Podolsk should include a trip here. The city itself also has several sights worth seeing and both destinations can be visited as a day trip from Moscow .

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The trains and stations of the Moscow Metro

2 Comments · Posted by Alex Smirnov in Cities , Travel , Video

The Moscow Metro is the third most intensive subway system in the world after Tokyo and Seoul subways. The first line was opened on May 15, 1935. Since 1955, the metro has the name of V.I. Lenin.

The system consists of 12 lines with a total length of 305.7 km. Forty four stations are recognized cultural heritage. The largest passenger traffic is in rush hours from 8:00 to 9:00 and from 18:00 to 19:00.

Cellular communication is available on most of the stations of the Moscow Metro. In March 2012, a free Wi-Fi appeared in the Circle Line train. The Moscow Metro is open to passengers from 5:20 to 01:00. The average interval between trains is 2.5 minutes.

The fare is paid by using contactless tickets and contactless smart cards, the passes to the stations are controlled by automatic turnstiles. Ticket offices and ticket vending machines can be found in station vestibules.

Tags:  Moscow city

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The bridge over Zolotoy Rog Bay in Vladivostok

The views of St. Petersburg from the TV tower >>

Tomás · August 27, 2012 at 11:34 pm

The Moscow metro stations are the best That I know, cars do not.

Alberto Calvo · September 25, 2016 at 8:57 pm

Great videos! Moscow Metro is just spectacular. I actually visited Moscow myself quite recently and wrote a post about my top 7 stations, please check it out and let me know what you think! :)

http://www.arwtravels.com/blog/moscow-metro-top-7-stations-you-cant-miss

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The pilot project for the introduction of QR codes started at seven construction sites in Moscow

2021: qr code implementation pilot.

The Department of Urban Planning Policy of the City of Moscow , together with the Office of the Mayor and the Government of Moscow and the Department of Information Technology of the City of Moscow , began piloting a service that will allow citizens to receive information about the progress of construction of the capital construction facility and its 3D visualization using QR codes on information boards and fences of construction sites. This was announced by the DIT of Moscow on November 16, 2021.

The capital's facilities under construction are equipped with stationary information boards, the updating of information on which requires additional temporary and financial resources. Due to the peculiarities of the installation of the design, citizens do not always have convenient access to the posted data . At the same time, residents are interested to know what will be built in their area, what the facility will look like after completion of construction and in what time frame it will be introduced.

The implementation of a mechanism to inform residents about the progress of construction using QR codes will solve this problem. Thanks to the project, anyone will have access to detailed and up-to-date information about the object under construction. In order to use the service, a resident needs to put a smartphone camera on a QR code located on an information board or branded fence near the construction site, click the link and wait for the page to load.

As a result, all relevant information about the object will appear in front of the user: a 3D model of the future building, a unique identifier of the object, information about the participants in the construction, functional purpose, information about the construction progress, technical and economic indicators, the timing of work and commissioning. Online data will be uploaded from the Digital Passport of the capital construction facility, one of the main components of the Digital Interaction Platform being developed.

According to the head of the Department of Urban Planning Policy of Moscow Sergey Levkin, the pilot launch of the project is carried out at seven construction sites in Moscow. The list of facilities includes multi-apartment residential buildings, including those under construction as part of the Housing Renovation Program, as well as a healthcare facility and a hotel . Among them are "program" houses at three addresses: Pyotr Alekseev Street, 12; Open highway, 30 and Shipbuilding street, 15. In addition, "smart" information boards are installed on the buildings of the infectious medical and diagnostic complex on the territory of the GBUZ "IKB No. 1 DZM" on Volokolamsk highway, 63; hotel complex on Varvarka and apartments "Novodanilovskaya 8" on Warsaw highway, possession 9/1, as well as in New Moscow in the settlement Ryazanovskoye on the residential complex "Ostafyevo."