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Getting care while traveling just got easier

Kaiser Permanente’s agreement with Cigna provides more convenient access to care when you’re away from home.

The last thing anyone wants to worry about while traveling for work or on vacation is how to get emergency or urgent health care if you need it during your trip. A new collaboration with Cigna eases that concern for Kaiser Permanente members.

Our members who are away from home can now access Cigna’s national PPO, or preferred provider organization, network of physicians and providers should they need emergency or urgent care during their travels.

“This new feature provides our members an improved experience, added convenience, and greater confidence that if they get sick or are injured while away from home, they will have access to great care,” said Arthur Southam , MD, executive vice president of health plan operations for Kaiser Permanente. “This gives our members another option to get the high-quality care they need, wherever they are.”

More ways to get care

Our members now have even more ways to get care when and how they need it — virtually and in person. With Get Care Now on kp.org , members have 24/7 access to care from Kaiser Permanente health care professionals by phone or video. For in-person care while away from home, Kaiser Permanente members are covered for urgent and emergency care, anywhere in the world. This new access to Cigna’s U.S. provider network makes getting that care easier and more convenient.

As part of this improved experience with Cigna, members with Kaiser Permanente HMO or exclusive provider organization plans won’t pay up front or have to file a claim for reimbursement — they will only be responsible for their regular copay or other cost share.

And if it’s more convenient, members can still go to any urgent or emergency care facility while traveling and submit a claim to Kaiser Permanente for reimbursement.

Learn more about how to get urgent or emergency care away from home .

Helpful tips before traveling

Are you a Kaiser Permanente member who travels on business trips, to visit family, or for vacation? Make sure you know how to get care while away from home.  

• Register on kp.org so you can see your health information online and email your Kaiser Permanente doctor’s office with nonurgent questions anytime.
• Get our Kaiser Permanente app to stay connected when you’re on the go and for quick access to your digital ID card. You can also order a new or replacement card before you travel.
• Save the Away from Home Travel Line phone number, 951-268-3900 (TTY 711), to your mobile device for travel support anytime, anywhere.
• See your doctor   (sign in required) if you need to manage a condition during your trip.
• Refill your eligible prescriptions (sign in required), including contact lenses, to have enough while you’re away. Be sure to refill at least 1 or 2 weeks before your trip so there’s time to process your request.
• If you travel by plane, keep your prescription medications with you in your carry-on baggage.
• Make sure you understand  what services are covered while you travel . Call the Away from Home Travel Line if you have any questions.

Visit kp.org/travel to learn more.

Note: The Cigna PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna PPO for Shared Administration. Cigna is an independent company and not affiliated with Kaiser Foundation Health Plan, Inc., and its subsidiary health plans. Access to the Cigna PPO Network is available through Cigna's contractual relationship with the Kaiser Permanente health plans.

The Cigna PPO Network is provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc.

The Cigna PPO Network is not available to HMO and EPO members enrolled in coverage issued by Kaiser Foundation Health Plan of Washington and Kaiser Foundation Health Plan of Washington Options, Inc.

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Before You Go

Planning a trip outside the United States? Our Travel Advisory Service offers health advice tailored to your destinations, activities, and medical history. The appointments are phone consultations with our travel nurses, who are certified by the International Society of Travel Medicine and work under the direction of Kaiser Permanente's Infectious Disease physicians. We recommend your consultation be scheduled at least 4 to 6 weeks before departure to plan for recommended vaccinations and medications. However, even if you are leaving soon, the nurse can help you get needed travel vaccinations and medications.

While You're Traveling

Need care while traveling? Call Member Services at 1-866-648-1928 (TTY 711 ). They can help you find the closest in-network care option, whether you're traveling within the United States or internationally.

If you're a Kaiser Permanente Medicare Advantage member, call Medicare Member Services at 1-888-901-4600 (TTY 711 ), 8 a.m. to 8 p.m., 7 days per week.

Emergency and urgent care

No matter what health plan you have, you're covered for emergency and urgent care when you're away from the Kaiser Permanente Washington region.

If you have a medical emergency while traveling within the U.S., call 911 or the local emergency assistance number immediately. Then within 24 hours or as soon as reasonably possible, call our Hospital Notification Line for the United States at 1-888-457-9516 ( 206-901-4609 ), option 3 and option 4, so we can follow up on your care.

If you have been hospitalized outside the United States and need assistance, call our international Hospital Notification Line at 1-888-457-9516 ( 206-901-4609 ), option 2.

Dedicated Member Services for PEBB Members

1-866-648-1928 (TTY 711 )

Speak with a representative Monday through Friday, 8 a.m. to 6 p.m.

For Medicare Questions

If you are interested in a Medicare health plan and want to speak with a Kaiser Permanente Medicare specialist.

1-888-901-4600 (TTY 711 )

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Visit the PEBB website

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• E-visit for International Travel

Travel Vaccinations

Are you planning international travel.

To prepare for your trip, you will have a personal telephone consult with a nurse, specifically trained in travel medicine, to assess your travel health needs. Your nurse will gather information, ask you questions, and make recommendations for your travel needs. You will have the opportunity to ask questions and participate in the decision-making. After the telephone consult, you may receive recommended immunizations and/ or have oral medications. You can typically come in the next day to receive your immunizations and pick up oral medication from our pharmacies. We serve adults over the age of 18.

Helpful Links

• Learn more about Kaiser Permanente International Travel Services
• www.travel.state.gov
• www.cdc.gov/travel

Please click on a link for additional information:

Where are we located? What are our hours? What is our phone number? How far in advance should I make my appointment? What information do I need to have ready before my appointment? How do I schedule an appointment? Can two of us be seen during one appointment? What will the nurse ask during my appointment? Where can I get more detailed information on travel immunization needs?

6600 Bruceville Road Medical Office Building 3, 2nd Floor, Room 233 Sacramento, CA 95823

Monday: Closed Tuesday: 11 a.m. to noon & 1:30 to 5 p.m. Wednesday: 8:30 a.m. to noon & 1:30 to 4:30 p.m.​ Thursday: 10 a.m. to noon & 1:30 to 4 p.m. Friday: Closed *Appointments Required .

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Phone Numbers

For Appointments:  1-866-454-8855 or  schedule online​

Travel Consultants

How far in advance do I make an appointment?

You should make your appointment at least 4-6 weeks prior to your travel date. Some countries require a series of immunizations that can take longer than 4-6 weeks (please see the link to the CDC Website).

What information should I have ready before my appointment?

Please have the following information ready before your telephone appointment: The urban areas and/or rural areas you may visit, and a list of travel or other immunizations you have had to date.

How do I schedule an appointment?

If you need a phone appointment with a travel nurse, schedule it 4 to 6 weeks prior to your departure. If you’re leaving sooner or even at the last minute, you should still consider scheduling an appointment .

If you only need a COVID-19 test for travel and prefer not to schedule a travel nurse appointment, you can request a COVID-19 test by selecting a “Coronavirus/COVID-19 Concerns” E-visit at  https://kp.org/evisits .

Don’t book travel nurse appointments for domestic trips. We only provide care for international travelers.

If you’re new to Kaiser Permanente, you’ll need to see your doctor prior to making a travel appointment.​

If an exotic (Yellow Fever, Japanese Encephalitis, or Polio) vaccination is needed you will be seen in the Allergy department. For all other vaccinations you will see your Primary Care Physician.

Can two or more of us be seen during one appointment?

Each person should schedule their own appointment. Usually we can schedule these back to back.

What will the nurse ask during my appointment?

• Review your travel plans and ask about activities, and other things that impact travel health
• Ask if you are doing rural travel, urban travel, or both
• Talk about health risks specific to your trip, based on the CDC and other databases
• Review your health history as it relates to travel, your medications, allergies, medical conditions, and immunization history
• Recommend vaccines & medications for your specific trip
• Discuss the risks & benefits of each recommendation
• Assess your malaria risk and discuss prevention medications
• Discuss side effects of recommended treatment
• Advise you how to stay healthy and avoid or manage common travel health problems
• Answer your questions
• Transmit oral medication prescriptions to the pharmacy of your choice
• Route recommended immunizations to a physician who is trained in travel for authorization

Where can I get more detailed information on travel immunization needs?

Please go to the United States Center for Disease Control travel website:   http://wwwnc.cdc.gov/travel/

We are as excited about your travel plans as you are. We wish you a healthy and safe trip!

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