pay later travel new zealand

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Book now, pay later with Laybuy

How does it work? The value of the booking up to your Laybuy limit is split over 6 payments, with one sixth due at the time of purchase. The remainder is split over 5 weekly automatic payments. Please note any amount over your Laybuy limit is due in full at the time of purchase.

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• Selected travel dates apply and will vary by property. See individual hotel deals for details.
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• Prices displayed include discounts referred to – Discount will be applied to the standard rate of selected hotels, as determined and supplied by the hotels.
• Hotel prices displayed are per room per stay based on the cheapest double room available, inclusive of all taxes and service fees.
• Rules, restrictions and blackout periods may apply and a minimum hotel stay may be required. Please check individual hotel for details.
• Prices are updated regularly and are accurate when published.
• Offers are subject to limited availability and may be discontinued without notice. Please click through to individual deals to confirm prices, availability and applicable terms and conditions for those deals.
• Wotif’s usual booking terms and conditions apply. https://www.wotif.co.nz/lp/lg-terms  

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Book flights with Afterpay.

Book Now, Pay Later with Afterpay That’s right, no more waiting to book your flights. Buy now, pay later with Afterpay on all online flight bookings with Mix & Match. If you’re ready to take that next big adventure in the sky but the everyday account has seen better balances…you can now book now, pay later with Afterpay for your flights to anywhere. That’s right, no more FOMO when that girl’s trip or family reunion takes off without you. Now with Afterpay on board, all your travel dreams can come true.

Book online

So how does Afterpay work we hear you say? If you are not familiar with Afterpay, Afterpay lets customers get what they need now, make their first payment upfront and the rest over six weeks. You’ll NEVER be charged interest (though you may be charged a fee if you don’t pay on time). To see all our FAQ's about Afterpay click here .

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How to Book Now and Pay Later

20/07/2021 • knowledge, article details, did you find this page helpful, related articles.

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• Christchurch

Terms and Conditions : Prices shown are based on one way fares for a single adult. A per person booking fee will apply. * Due to rapidly changing flight availability, prices and date selections, fares displayed on these calendars may no longer be available.

Fly now, pay later with Laybuy

Book flights online with Mix & Match Travel and pay by Laybuy.

Laybuy lets you book your flights right now and spread the total cost over 6 weekly automatic payments. Interest free.

Book online

How does it work?

Head to the checkout as normal and select Laybuy as your payment method.

Log in or sign up in seconds.

Choose your payment day, view your schedule and select pay now.

You're done! Payments will be taken each week automatically.

Please note any amount over your Laybuy limit is due in full at the time of purchase.

Laybuy is available for online purchases of flights only. It is not available as a payment option for purchase of hotel bookings. It is not available via the Mix & Match Travel call centre.

Mix & Match Travel charges a processing fee for all purchases booked via Laybuy. This fee is included in the '6 x payment' price displayed during checkout.

Click here for Laybuy terms and conditions. If you need any help or have any questions, contact Laybuy here.

The Laybuy Checklist

To be 18 years old or over

Be a resident of Australia

A valid and verifiable email address and mobile telephone number

A valid debit or credit card

A valid licence or passport (from the country you are sign up in)

What is Laybuy? Laybuy offers online shoppers a simple interest free payment plan that lets you secure your purchase today and pay for it in 6 equal payments, once a week for 6 weeks.

How do I use Laybuy? Just search flights as usual. At checkout, choose Laybuy as your payment method. You will be directed to the Laybuy website to register and provide payment details (Debit Card or Credit Card). If you’ve used Laybuy before, just log in to your Laybuy account. Then complete your order – it’s that easy!

How does Laybuy work? Laybuy performs a credit check to obtain a credit score on all new users upon registration. Once your credit score has been confirmed and your account has been verified, Laybuy assigns your Laybuy limit and you can begin shopping immediately. The first payment equal to one sixth of the purchase price occurs once your order is completed. The remaining 5 payments are processed each week on the day of the original purchase from your nominated card. No further action is required and all account information including a payment schedule can be viewed, at any time, through your Laybuy account.

Where can I use Laybuy? Laybuy is available for online purchases of flights only. It is not available as a payment option for purchase of hotel bookings. It is not available via the Mix & Match Travel call centre.

How does the Laybuy payment schedule work? The first payment equal to one sixth of the purchase price occurs once your order is completed. The remaining 5 payments are processed each week on the day of the original purchase from your nominated card. No further action is required and all account information including a payment schedule can be viewed, at any time, through your Laybuy account.

What if I can't pay a Laybuy instalment? If funds are not available at the time the automatic payment is due, you will be charged a late payment fee by Laybuy. Please see Laybuy Terms of Use here.

What is Laybuy Boost? Spend beyond Your Limit by paying the amount you're short upfront, and the balance weekly with Laybuy.

• You have a Laybuy available limit of $1,000 but you want to make a Laybuy purchase of $1,400
• Your first Laybuy payment due upfront will be $400 ($1,400- $1,000) (order total less your Laybuy available limit)
• Your weekly repayments will then be $200 each (your Laybuy available limit divided by 5 remaining payments)

How do I refund a flight purchased with Laybuy?

If you ever need to cancel your Mix & Match Travel booking, our first step is to check the booking rules to see if a refund is possible. Now, if your booking turns out to be non-refundable, no worries! You can still cancel your flight, but just remember, you'll still need to keep up with your payments on your Laybuy account.

But here's the silver lining – if your booking qualifies for a refund, we'll get in touch with the airline. Once we've secured that refund, we'll process it right back into your account, minus any Airline and Mix & Match Travel cancellation fees. Just a friendly heads-up though, while we're busy making sure that the refund lands safely in your Laybuy account, keep those payments flowing as usual.

Have more questions about Laybuy returns? Go to the Laybuy website.

Where can I find out more about Laybuy? Visit the Laybuy website here. for a comprehensive list of FAQs and consumer terms and conditions. Laybuy’s Privacy Policy can be found here

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klarna.com/nz/

The smoooth & safe way to get what you want today, and pay in 4 instalments over 6 weeks.

Total Payment Duration

from $0 - $24

Get 1 point for every $1 you spend

No late fees for purchases under $25. A tiered structure applies above $25 to promote prompt payment and wise spending. Maximum fee: $24.

Before you continue...

Make sure you meet the following criteria:

You must be 18 years old and capable of entering into a legally binding contract.

afterpay.com

Buy now, pay in four instalments over 6 weeks, and never pay interest.

Widely accepted online and in-store

Spend limits start at around $600

Rewards at your fingertips when you join Pulse Rewards

Late fee for orders under $40 is 25% of the initial value. Orders $40 or more have a $10 initial fee plus up to $7 extra if overdue by 7 days. The maximum late fee is $68.

Live in New Zealand

Are at least 18 years old

Are capable of entering into a legally binding contract

Have a valid and verifiable email address and mobile number

Use a New Zealand credit or debit card to make the purchase

Invite a friend, get $20 off on your next purchase.

Laybuy.co.nz

Buy now and pay over 6 weekly interest-free instalments with Laybuy at thousands of merchants across the globe.

From $10 - $40

Default late fee is $10, max $40 if you fail to pay for another 7 days

Only pay the price of your purchase, when you pay your instalments on time

The first payment equal to one sixth of the purchase price occurs once your order is completed. The remaining 5 payments are processed each week.

Must be a New Zealand resident

Before you can use Laybuy you need to provide us with your full name, residential address, email address and your mobile number for the credit check/verification.

We will also need your Visa Debit or Credit Card details so that we can deduct the amounts in connection with your purchase.

genoapay.com

Genopay is no longer accepting customer

Get the products and services you need today, pay for them over 10 weekly installments.

Pay 10% upfront and the rest in 9 weekly automatic payments. That’s more leeway to pay than other payment plans

Pay each instalment on time and it won’t cost a cent more than the purchase price

Shop at your favourite participating store or online (between $20 to $1,000 subject to approved account limit)

You will need to be at least 18 years of age

Hold a valid New Zealand drivers license or New Zealand passport

Have a debit or credit card

What is Buy Now Pay Later?

Buy now pay later is a purchasing scheme that allows consumers to obtain goods or services, either in-store or through online shopping, with flexible payment options — so they don’t have to pay the full price upfront. The consumer is able to take the item home on the day by making a small deposit. The remainder of the price is then paid off in scheduled interest-free payments over a fixed time period.

How much does Buy Now Pay Later cost?

It depends on the provider as to the fees and charges associated with Buy Now Pay Later. Many New Zealand providers offer interest-free, no-fee services based on the condition that the scheduled payments are made on time. If the buyer fails to pay on time, fees will be charged for the missed payments. While BNPL lenders do not charge interest, the late fees can range from $3 all the way up to $68 — so if you want to avoid fees, it’s important to make the interest-free instalments by the due date, because the late fees can quickly add up.

A monthly administration fee may apply with some lenders if an unpaid portion is carried into the next month.

It’s important to note that you could end up paying interest on your purchases indirectly if you have linked your credit card to your BNPL account. Ensure you pay your credit card balance in full to avoid interest charges sneaking up on your BNPL purchases.

How do I use Buy Now Pay Later?

At the checkout stage of a purchase, if a Buy Now Pay Later option is available, this will be visually or verbally made known to the purchaser. If you are unsure whether the retailer has the Buy Now Pay Later option, you can simply ask the individual retailer.

Signing up for BNPL is quick and easy. There is no hard credit check or extensive application process; you simply need to provide your contact details and identification. Once you’ve linked your credit or debit card, you’re ready to start shopping!

You don’t need to have good credit to use BNPL, so don’t stress if your report with the credit bureaus is less than perfect!

Various payment options

When viewing your BNPL dashboard via the app, you’ll be able to check how much you are able to borrow for your payment plans. Before making a purchase, you may undergo a soft credit check. Once this is out of the way, you may find various payment options available to you. The payment options will likely include interest-free instalments (either weekly or fortnightly), or monthly finance repayments — which come with interest charges like personal loans and short term loans.

How do Buy Now Pay Later repayments work?

The purchase price is spread across between four to ten, equal instalments. You pay the first instalment at the time of purchase, and then you have up to 9 weeks (depending on the BNPL lender) to make each instalment. Depending on the service provider, your repayments are due weekly or fortnightly. Zero interest is charged on the repayments, and often, you won’t come across a fee unless you miss a payment. The merchant covers the fees, so the purchaser doesn’t have to.

Compare Buy Now Pay Later Companies

Book Your travel & enjoy a flexible payment plan that’s great for you

Flexible repayments, fast and easy, safe & secure, do you live in the uk, are you over 18, do you have a mobile, do you have a uk debit card, choose your next flight, go to the checkout, sign up & pay, frequently asked questions, when will i receive my flight tickets if i book fly now pay later flights, is there a credit check, are there any charges if my application is declined, can i book multi-city trips on a fly now pay later plan, can i change my repayment date, what could my repayment plan look like, legal statement, regulatory statement, travel made simple with our easy to use app.

Online travel agency offers fly now, pay later contracts

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CheapAir says it's offering plane ticket payment plans in light of findings that suggest 67 per cent of American 18- to 29-year-olds don't have a credit card. Photo / 123RF

Millennials are changing the travel industry.

The frugal and tech-savvy generation that so many people bemoan has prompted big hotel companies to launch affordable, hostel-like lodgings and install voice-activated assistance in rooms, according to Smarter Travel.

It's backed a booming peer-to-peer industry. It's demanded that low-cost accommodations and budget airlines no longer be a seedy alternative.

And now, one online travel agency, based in the United States, is catering to people who don't have credit cards — most of whom happen to be millennials.

CheapAir.com allows customers to make monthly payments on plane tickets instead of paying upfront, which means travellers can now book and take an expensive flight, but pay for it later.

This "Travel Now, Pay Later" option will make pricey, last-minute flights a lot easier to book, and could also open doors for people who simply can't afford flights.

CheapAir's payment plans are backed by Affirm, a loan serviced that will collect monthly payments at 10 to 30 per cent interest, depending on a "soft" credit eligibility check.

Purchasers spending more than $US100 on fares will be able to choose between three-, six-, or 12-month financing plans.

CheapAir says it's offering payment plans in light of BankRate.com findings that suggest 67 per cent of American 18- to 29-year-olds don't have a credit card.

The study cites student loan debt as one reason younger people might not want to use credit, as well as financial problems that occurred during the Global Financial Crisis of 2007.

"Credit card issuers, in many respects, have not kept up with the times and there are an increasing number of alternatives now available," Jeff Klee, CEO of CheapAir.com said.

"We want to give everyone the freedom to travel, regardless of whether or not they choose to use credit cards."

Millennials (and others) without credit cards, rejoice.

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Flight Centre Mastercard Standard Terms & Conditions:  Lending criteria, $50 annual Account Fee, fees, Ts&Cs apply. Standard Interest Rate, currently 24.99% p.a., applies after interest free period. Earn 1.50 Flight Centre Rewards for every NZ$100 spend on Standard Purchases (excludes cash advances, balance transfers, fees, interest charges & quasi-cash transactions). Earn 3.00 Flight Centre Rewards for every NZ$100 spent at New Zealand Flight Centre. When redeemed, every 1.00 Flight Centre Reward earned will equate to NZ$1.00 credit towards your Flight Centre Mastercard account and may be redeemed at Flight Centre New Zealand. Flight Centre Mastercard and Flight Centre terms and conditions apply.

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Help & support.

© Flight Centre (NZ) Limited.

Lowest Airfare Guarantee is no longer valid at Flight Centre stores in New Zealand as of Thursday 14 July 2022. Click here for more information . A Travel Expert Service Fee will be applied to bookings made in store, over the phone or via email, and is charged in addition to the advertised price. Click here for more information. *Travel restrictions & conditions apply. Review any specific conditions stated and our general terms at Terms and Conditions . Prices & taxes are in NZD and are correct as at the date of publication & are subject to availability and change without notice. Prices quoted are on sale until the dates specified unless otherwise stated or sold out prior. Prices are per person.

• Buy Now Pay Later

Buy Now Pay Later in NZ: Best NZ BNPL Sites

Posted by Bruce Pitchers September 8, 2022

Back in the day, before apps and smartphones, there was still lay-by. You hit the shops, chose what you wanted to buy, and paid for it in instalments. The kicker back then was that you didn’t get your hands on the goods until you made your final payment. Roll on a couple of decades and thanks to Buy Now Pay Later schemes, we can all get our sticky mitts on a pair of new kicks or gadget instantly!

Since the closure of Humm, here in NZ we have a choice of five BNPL schemes. But what is Buy Now Pay Later? What are the differences between the different providers? And which stores accept the different schemes? Read on to discover the answer to these questions and more …

Buy Now Pay Later in NZ: The Best NZ BNPL Sites : In this article we cover:

What is BNPL?

How do i sign up to bnpl, bnpl and credit scores.

• BNPL vs. credit cards

Buy Now Pay Later schemes allow you to pay off an item over several weeks, interest free. Many online retailers and bricks-and-mortar stores accept payment by BNPL schemes.

Most retailers offer just one BNPL payment option, so if you want to use BNPL at multiple stores, you’ll need to sign up to more than one BNPL account. But once you’ve signed up, making a purchase is as straightforward as buying something using a regular credit card.

When you make your first purchase, the BNPL will assess your credit rating and set a limit on your spending; this can change as you build a history with the BNPL provider. Regularly make your repayments and you could find your limit increasing.

You pay the first instalment of the total price when you buy your goods. The remaining instalments are then charged to your account regularly over the next couple of months. Payments range from weekly to fortnightly.

There is no fee for using BNPL schemes if you make your regular payments. And many schemes allow you to pay off your total amount owing early, should you be flush with cash. However, fail to pay your bill on time and you’ll be hit with a late payment fee.

At Afterpay, that’s $10 for the first default, and $7 more every seven days from then on, to a cap of 25% of the cost of your item. But many other providers don’t cap their fees, so fall behind and you could end up paying a lot more for your purchase than you intended.

Searching for the Cheapest Personal Loan?

If you’re looking for the cheapest personal loan, Canstar’s personal loan comparison tables can help. The table below displays the sponsored unsecured personal loan products available on Canstar’s database for a three-year loan of $10,000 in Auckland, with links to lenders’ websites. Use Canstar’s personal loan comparison selector to view a wider range of products on Canstar’s database. Canstar may earn a fee for referrals.

Signing up to a BNPL account is pretty quick and easy. You register online using a BNPL provider’s app or website. Unlike when you sign up for a personal loan or credit card, the process only takes a couple of minutes, as there are no lengthy credit checks involved ( see below ).

To sign up you’ll need to provide proof of ID and your contact details. You’ll also need to link your BNPL account to a valid credit card or debit card. 

Of course, when making a purchase, you’ll need enough credit on your card, or cash in your bank account, to cover the first instalment. And then you must ensure you’ve enough money to cover further payments, or you’ll be hit with a penalty fee.

The display order does not reflect any ranking or rating by Canstar.

This information is not an endorsement by Canstar of BNPL schemes or any specific provider.

BNPL providers generally do not do a full credit check on you when you sign up or make a purchase. Because they’re not considered lenders in the traditional sense, they don’t have to adhere to the same responsible lending criteria as credit card and personal loan providers.

Rather than a thorough full, or hard, credit check that leaves a mark on your record, they can get away with a quick check that doesn’t leave a permanent hit on your credit report. This is why the application process is so quick and easy.

However, while they might not do full credit checks, their T&Cs give them the authority to do so. When you agree to a BNPL provider’s terms of service, you authorise the company to make any enquiries they consider necessary to assess your capability to make payments, which may include ordering a credit report.

More importantly, you also authorise them to pass on any information about your late payments, missed payments, defaults or penalty payments to credit reporting agencies. This means if you miss payments or have other negative activity, your credit score could take a hit.

→ Related article: Buy Now Regret Later: How AfterPay Can Hurt Your Credit Score

Afterpay is one of the most recognisable BNPL schemes in NZ.

• Pay over four instalments, every two weeks, from initial purchase instalment
• Personalised credit limit
• App and website
• Digital Afterpay card that works like Google Pay or Apple Pay
• $10 fee for your first late repayment; $7 fee every seven days if you continue to miss your repayments
• Fee cap: For each order below $40, a max of one $10 late fee may be applied per order. For each order of $40 or above, the total of the late fees that may be applied are capped at 25% of the original order value or $68, whichever is less
• $10 fee is charged for each missed payment
• You are responsible for all debt collection fees

Founded here in 2016, Laybuy has grown into Australia and the UK. It can be used at thousands of merchants around the globe, including big retailers such as Cotton On, Glassons, Rebel Sport, Briscoes, PB Tech and Animates.

• Pay in six weekly instalments
• Use Laybuy Boost, using your own cash, to make purchases above your credit limit
• Change payment dates
• Digital Laybuy card that works like Google Pay or Apple Pay
• $10 fee for each missed payment
• Payment fees are capped at $40

Already in 21 countries worldwide, BNPL service Klarna is the latest BNPL service in NZ.

• Pay in four, fortnightly instalments
• Klarna’s app offers the ability to keep track of payments, save favourite items to wish lists, and receive price drop notifications when those items go on sale
• Reward points: earn 1 point for every $1 you spend. You’ll be rewarded for every 500 points earned.
• Ability to extended due dates on some repayments

Unlike other BNPL services, Klarna doesn’t charged late fees on balances under $50. For sums $50 and above it charges a fee of $3 per missed instalment, to a total of $9.

Zip has over 11 million customers worldwide, and is available at over 3000 retailers, including The Warehouse, Noel Leeming, Bunnings Warehouse, The Market, Chemist Warehouse, Mighty Ape and Torpedo7.

• Credit of up to $1500
• $8 fee for missing a payment plus f urther $8 for every week the payment is outstanding

BNPL vs. credit cards: what’s the difference?

BNPL services allow you to pay off an item over several weeks, interest free. This means the price you find the item for will (generally) be the overall price you pay. Payments are usually split into four to ten instalments. 

Credit cards let you spend by borrowing money from the card supplier, who then sends you a bill at the end of each month. Credit cards have a fixed limit, which is the maximum you can borrow. This depends on factors such as your credit score and income. With credit cards, all your purchases go into one pool. This means you can’t say to yourself you’ve paid a particular item off, unless you clear the entire bill. In the case of BNPL, you can track the repayments on individual items.

Considering a credit card?

If you are considering a credit card, make sure you check the credit cards available in the market, to see which one suits your spending profile. Canstar researches, rates and compares credit cards, to help you make an informed decision. For more info on the different cards available in New Zealand, click on our link below.

Compare credit cards with Canstar

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• Buy-now-pay-later

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Compare buy now pay later providers.

Discover the best Buy Now Pay Later providers in New Zealand.

View Outstanding Value BNPL Provider Award

View Most Satisfied Customers BNPL Award

Afterpay: NZ's Best BNPL Provider

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Reviews 4.6.

1,387 total

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Great job 👍

Yanna was very helpful by understanding my issue quickly and giving me extension I need to be able to keep making my payments and not having cancelation on my booking . Thank you Yanna

Date of experience : April 26, 2024

100PERCENT THIS IS LEGIT AND WORTH it I…

100PERCENT THIS IS LEGIT AND WORTH it I was very scared to use them but I used them for a flight to Antigua and everything went smooth booking my flight to Bali with them next thank u so much !!

Reply from Pay Later Travel

Thank you so much for your enthusiastic review! We're thrilled to hear that you found PayLater Travel worth it. We're absolutely legitimate. It's fantastic that your experience booking a flight to Antigua was smooth, and we're honored that you're trusting us for your upcoming flight to Bali. If you ever have any questions or need assistance, we're here to help. Safe travels, and thank you for choosing PayLater Travel!

Was skeptic at first but I realize that…

Was skeptic at first but I realize that overtime it’s has proven to be convenient and reliable,thanks pay later travels😊

Date of experience : April 19, 2024

Thank you for your honest feedback! We're thrilled to hear that despite initial skepticism, you found PayLater Travel to be convenient and reliable over time. Building trust with our users is important to us, and we're grateful for the opportunity to have earned yours. If you ever need assistance or have any questions, please don't hesitate to reach out. We appreciate your support, and we look forward to continuing to serve you in the future! 😊

BEST TRAVEL SITE EVER

This is just my second time using Pay Later Travel and both experiences have been top tier. No fuss no mess just easy booking with great rates. 4 passengers round trip for $600 and I can pay it out over time gives me great flexibility and confidence.

Date of experience : April 18, 2024

Thank you so much for your glowing review! We're absolutely delighted to hear that your experiences with PayLater Travel have been consistently excellent. Making travel booking easy, hassle-free, and affordable is what we strive for, and we're thrilled that you found our service to be just that. Providing great rates and flexibility for our customers is a top priority for us, and we're glad that you appreciate the convenience of paying over time. We truly appreciate your continued trust in us, and we look forward to helping you plan many more seamless trips in the future!

Pay later travel was very helpful and…

Pay later travel was very helpful and effecient..Yanna was very professional and respectful with her customer service

Date of experience : April 27, 2024

We greatly appreciate your feedback! It's wonderful to hear that you found PayLater Travel helpful and efficient. We'll be sure to pass your compliments along to Yanna for her professional and respectful customer service. Thank you for choosing PayLater Travel, and we hope to assist you with your future travel needs!

Best way to travel

This is such an excellent way to travel! Very easy to use and efficient. This will be the app I will continue to use for all my travels.

Thank you for your glowing review! We're delighted to hear that PayLater Travel has made your travel experiences effortless and efficient. We truly appreciate your support and look forward to being your go-to app for all your future travels. If you ever need any assistance or have feedback to share, don't hesitate to reach out. Happy travels!

booked flight to Europe in 2023 it was seamless…

booked flight to Europe it was seamless experience great customer service and just booked another flight. Thank you!

Date of experience : October 16, 2023

Thank you so much for your kind words and for choosing PayLater Travel! We're thrilled to hear that your experience booking your flight to Europe was seamless and that you enjoyed great customer service. It's fantastic to have your trust, and we're honored to assist with your travel needs. We look forward to helping you with your next adventure! Safe travels!

I will definitely use this service…

I will definitely use this service again! I love the fact that you can secure your flight with a deposit and pay the rest off in a timely manner. Awesome!

Date of experience : April 15, 2024

We're thrilled to hear that you had such a positive experience with our service! Offering the option to secure your flight with a deposit and pay the rest off over time is something we're proud to provide. We're glad it worked well for you! If you ever need to book another trip or have any questions, don't hesitate to reach out. Thank you for choosing us, and we look forward to assisting you again in the future!

Australia here I come!

So far so good, still paying on my ticket. However I would have never been able to secure a flight without Pay Later Travel, and would not be able to start my Australian journey!

Date of experience : April 12, 2024

That's fantastic news! We're thrilled to be a part of your Australian adventure. It's wonderful to hear that our PayLater option made it possible for you to secure your flight and embark on this exciting journey. If there's anything else we can do to enhance your travel experience or if you need any assistance along the way, please don't hesitate to reach out. Wishing you an incredible time in Australia, filled with unforgettable experiences! Safe travels! Lynne, Customer Experience

It was fast and straight forward

It was fast and straight forward. The flights I found were less expensive than the carriers I searched before finding this resource.

Date of experience : April 20, 2024

We're thrilled to hear that our platform offered you both speed and affordability! Providing a straightforward booking process and competitive prices are top priorities for us. Thank you for choosing us for your travel needs, and we're delighted to have been able to offer you a better deal than other carriers. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Safe travels, and see you again soon! 🛫✨

She made my day!!!! The Paylater staff on chat were…

The Paylater staff on chat were excellent. Efficient, knowledgeable and patient. They helped me by getting me the appropriate links and giving me useful tips and advice. I managed to book after nights of research and failed attempts to work out my finances….thank you MJ!!

Date of experience : April 10, 2024

We're thrilled to hear that our PayLater staff, especially MJ, provided you with excellent service and made your day! Providing efficient, knowledgeable, and patient assistance is what we strive for, and we're delighted that we could help you with your booking process. We'll be sure to pass along your appreciation to MJ and the rest of the team. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to assisting you with your future travel plans! 🌟😊✈️ Lynne, Customer Experience

I booked a flight to Miami and I like…

I booked a flight to Miami and I like how u can make payments without credit check and how u can pay ahead of payment date and that they . This is my first flight hopefully I don’t get disappointed . So I can use pay later again ☺️

Congratulations on booking your flight to Miami! We're thrilled to hear that you appreciated the flexibility of our payment options, including the ability to make payments without a credit check and pay ahead of the payment date. It's great to know that you found our service convenient for your needs. We understand that traveling can be exciting, and we're committed to ensuring that your first flight experience is smooth and enjoyable. If you have any questions or need assistance at any point, please don't hesitate to reach out to us. We're here to support you throughout your journey. Thank you for choosing PayLater, and we look forward to welcoming you back for your future travel plans! Have a fantastic time in Miami! 🌴✈️😊 Lynne, Customer Experience

For one, it was very easy to put the information in and time consuming of your needs, 2, pay later travel had a selective of awesome flights and 3, the payment process went magnificent! Gives you a break down of all the info you need and i would say very affordable!!!!!

Pay later travel

Carmen from Pay later travel promptly assisted me and ensured all my questions were answered and I now have peace of mind that our tickets are ready for us to fly next month. This company is problemfree and takes booking a holiday to the next level. Will definitely be returning with our next travel plans.

Date of experience : April 09, 2024

We're thrilled to hear about your positive experience with Carmen and PayLater Travel! Providing prompt assistance and ensuring your peace of mind is what we aim for. It's fantastic to know that we've been able to make your holiday booking process problem-free and enjoyable. We truly appreciate your kind words and your trust in us. Thank you for choosing PayLater Travel, and we look forward to welcoming you back for your next travel plans! 🌟✈️😊

If I could give no stars I would

If I could give no stars I would. In theory this company provides a good service. I booked a flight and hotel and never received any flight information or confirmation. Just a receipt. Had to call day before flight to finally get flight info and finish booking. The hotel same thing but only thing was, I got a receipt but they never booked the hotel. So when I got to the hotel no booking. I called, the customer service girl was nice enough and tried to help, said she would call back. I received no call, just an email that they issued a refund. What a joke, now in another country, no hotel that was paid for. A refund that will take 10 days to process. No call, no nothing. I called back and actually got the sane girl which leads me to believe they don't have a lot of people working for them. I said "no call , just an email". She said she was very busy. So no hotel in another country, no call from anyone. An absolute joke. If you want piece of mind, go somewhere else. The lack of help and respect to leave someone potentially stranded. Now that wasn't the case,I booked a hotel, but it could have been for someone else. Don't use them not worth the stress.

Date of experience : April 21, 2024

We're sincerely sorry to hear about your experience, and we understand the frustration this situation has caused. To help investigate and resolve this matter promptly, could you please provide us with the booking reference number or any other details related to your reservation? This will allow us to look into the issue and ensure it's addressed appropriately. We apologize for any inconvenience and appreciate your cooperation in resolving this matter.

Positive Outcome Achieved

I had an outstanding experience with Paylater Travel's customer service, especially with Shelby, who handled an issue with exceptional care and patience, even when I was feeling stressed and panicked. Over the past 4 years, I have relied on Paylater Travel for my trips to various destinations such as Europe, New Zealand, the USA, the Caribbean, and Australia, and I have been nothing but satisfied. The only time there was an issue, it was due to my mistake. I have complete trust in continuing my relationship with Paylater Travel in the future. I want to express my gratitude to Shelby, Amber and Mj for their incredible patience and support throughout the process.

Thank you so much for your glowing review! We're thrilled to hear that Shelby, Amber, and Mj provided you with outstanding customer service, and we'll be sure to pass along your kind words to them. It's wonderful to hear that despite the occasional hiccup, you've had nothing but satisfying experiences with PayLater Travel over the past 4 years. We truly value your trust and loyalty, and we're honored to continue serving you in the future. If you ever need assistance with your future travel plans or have any questions, please don't hesitate to reach out. Thank you for choosing us, and we look forward to many more successful trips together! 🌟✈️😊

I was unhappy with the fact that my…

I was unhappy with the fact that my flight got cancelled. I had to look for another flight and it was more expensive, very inconvenient, and Stressful. This is suppose to be my birthday weekend... I had to make a little extra money to make up for the $250 extra I had to pay towards booking another flight.

Date of experience : April 04, 2024

I apologize for the inconvenience caused by the flight cancellation on your birthday weekend. To assist you further, could you please provide more details about your booking? This will allow us to investigate the situation and explore options to address the extra expenses you incurred. Please do not hesitate to reach out to our customer service for assistance. Lynne, Customer Experience

Solved my problem as soon as possible…

Solved my problem as soon as possible with many questions asked. She’s lovely and would be the reason I would spread the word about Pay later travel !! Thank you once again YANNA for your awesome customer service skills❤️

Date of experience : April 11, 2024

Thank you so much for your kind words! We're delighted to hear that Yanna provided you with exceptional customer service and was able to solve your problem promptly. We'll be sure to pass along your appreciation to her. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. If you ever need anything else or have further questions, please don't hesitate to reach out. Thank you for choosing PayLater Travel, and we look forward to serving you again in the future! 🌟😊✈️

The best customer support

The best customer support! I needed help with purchasing tickets that I really needed and was important for me. I really needed their help. And they were there for me! I don’t know what I could’ve done without this company! I mean it! Thank you!

Date of experience : April 17, 2024

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with PayLater Travel and that our customer support team was able to assist you when you needed it most. We understand how important it is to get the help you need, especially when purchasing tickets for important trips. We're grateful for the opportunity to be there for you and we're always here to help with any future travel needs you may have. Thanks again for choosing PayLater Travel!

Support was there to help when I had an…

Support was there to help when I had an issue. The buying process was fast and easy

Date of experience : April 16, 2024

We're glad to hear that you had a positive experience with our support team and that the buying process was fast and easy for you! Providing prompt assistance and ensuring a smooth purchasing experience are priorities for us. If you ever encounter any issues or have questions in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

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Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees

Rule makes it easy to get money back for cancelled or significantly changed flights, significantly delayed checked bags, and additional services not provided  

WASHINGTON – The Biden-Harris Administration today announced that the U.S. Department of Transportation (DOT) has issued a final rule that requires airlines to promptly provide passengers with automatic cash refunds when owed. The new rule makes it easy for passengers to obtain refunds when airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased.

“Passengers deserve to get their money back when an airline owes them - without headaches or haggling,” said U.S. Transportation Secretary Pete Buttigieg . “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.”  

The final rule creates certainty for consumers by defining the specific circumstances in which airlines must provide refunds. Prior to this rule, airlines were permitted to set their own standards for what kind of flight changes warranted a refund. As a result, refund policies differed from airline to airline, which made it difficult for passengers to know or assert their refund rights. DOT also received complaints of some airlines revising and applying less consumer-friendly refund policies during spikes in flight cancellations and changes. 

Under the rule, passengers are entitled to a refund for:

• Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.  
• Significantly delayed baggage return: Passengers who file a mishandled baggage report will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight.  
• Extra services not provided: Passengers will be entitled to a refund for the fee they paid for an extra service — such as Wi-Fi, seat selection, or inflight entertainment — if an airline fails to provide this service.

DOT’s final rule also makes it simple and straightforward for passengers to receive the money they are owed. Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. In addition, passengers would receive a travel credit or voucher by default from some airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.  

The final rule improves the passenger experience by requiring refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.   
• Prompt: Airlines and ticket agents must issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.  
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.    
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees, regardless of whether the taxes or fees are refundable to airlines.

The final rule also requires airlines to provide prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies.

In addition, in instances where consumers are restricted by a government or advised by a medical professional not to travel to, from, or within the United States due to a serious communicable disease, the final rule requires that airlines must provide travel credits or vouchers. Consumers may be required to provide documentary evidence to support their request. Travel vouchers or credits provided by airlines must be transferrable and valid for at least five years from the date of issuance.

The Department received a significant number of complaints against airlines and ticket agents for refusing to provide a refund or for delaying processing of refunds during and after the COVID-19 pandemic. At the height of the pandemic in 2020, refund complaints peaked at 87 percent of all air travel service complaints received by DOT. Refund problems continue to make up a substantial share of the complaints that DOT receives.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration

Under the Biden-Harris Administration and Secretary Buttigieg, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• Thanks to pressure from Secretary Buttigieg and DOT’s flightrights.gov dashboard, all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov .  
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.   
• Under Secretary Buttigieg, DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.  
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.  
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel.  
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs.

In addition to finalizing the rules to require automatic refunds and protect against surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, and the Department is working on its family seating junk fee ban proposal.  
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.   
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

The final rule on refunds can be found at https://www.transportation.gov/airconsumer/latest-news and at regulations.gov , docket number DOT-OST-2022-0089. There are different implementation periods in this final rule ranging from six months for airlines to provide automatic refunds when owed to 12 months for airlines to provide transferable travel vouchers or credits when consumers are unable to travel for reasons related to a serious communicable disease. 

Information about airline passenger rights, as well as DOT’s rules, guidance and orders, can be found at   https://www.transportation.gov/airconsumer .

Airlines required to refund passengers for canceled, delayed flights

Transportation Secretary Pete Buttigieg announced the new rules Wednesday.

Good news for airline travelers: the Department of Transportation on Wednesday announced it is rolling out new rules that will require airlines to automatically give cash refunds to passengers for canceled and significantly delayed flights.

"This is a big day for America's flying public," said Transportation Secretary Pete Buttigieg at a Wednesday morning news conference. Buttigieg said the new rules -- which require prompt refunds -- are the biggest expansion of passenger rights in the department's history.

Airlines can no longer decide how long a delay must be before a refund is issued. Under the new DOT rules, the delays covered would be more than three hours for domestic flights and more than six hours for international flights, the agency said.

MORE: Amid Boeing safety probe, clock ticks on effort to disclose details of 2021 DOJ deal over 737 Max crashes

This includes tickets purchased directly from airlines, travel agents and third-party sites such as Expedia and Travelocity.

The DOT rules lay out that passengers will be "entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered."

DOT will also require airlines to give cash refunds if your bags are lost and not delivered within 12 hours.

The refunds must be issued within seven days, according to the new DOT rules, and must be in cash unless the passenger chooses another form of compensation. Airlines can no longer issue refunds in forms of vouchers or credits when consumers are entitled to receive cash.

Airlines will have six months to comply with the new rules.

"Passengers deserve to get their money back when an airline owes them -- without headaches or haggling," Buttigieg said in a statement.

The DOT said it is also working on rules related to family seating fees, enhancing rights for wheelchair-traveling passengers for safe and dignified travel and mandating compensation and amenities if flights are delayed or canceled by airlines.

Buttigieg said the DOT is also protecting airline passengers from being surprised by hidden fees -- a move he estimates will have Americans billions of dollars every year.

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The DOT rules include that passengers will receive refunds for extra services paid for and not provided, such as Wi-Fi, seat selection or inflight entertainment.

The rules come after the agency handed Southwest Airlines a record $140 million fine for its operational meltdown during the 2022 holiday travel season.

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Buttigieg said Southwest's fine sets a "new standard" for airlines and passenger rights.

"To be clear, we want the airline sector to thrive. It is why we put so much into helping them survive the pandemic and honestly it's why we're being so rigorous on passenger protection," he said.

Buttigieg reiterated that refund requirements are already the standard for airlines, but the new DOT rules hold the airlines to account and makes sure passengers get the "refunds that are owed to them."

"Airlines are not enthusiastic about us holding them to a higher standard," Buttigieg said, adding that he "knows they will be able to adapt to this."

Airlines for America, the trade association for the country's leading passenger and cargo airlines, told ABC News in a statement that its members "offer a range of options -- including fully refundable fares." Is said consumers are "given the choice of refundable ticket options with terms and conditions that best fit their needs at first search results."

The group said the 11 largest U.S. airlines issued $43 billion in customer refunds from 2020 through 2023 nearly $11 billion in refunds just last year.

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