planet cruise refund

Expecting a refund for a canceled cruise? Here's how long it could take

Editor's Note

Are you waiting for a refund for a canceled cruise? You're not alone.

Cruise lines have canceled thousands of departures in recent weeks due to the coronavirus outbreak, and they're in the midst of processing full or partial refunds for several million customers.

Cruise giant Carnival alone says it has been working on getting money back to more than 1 million people.

That's an unprecedented number of refunds for the industry to process in a short period, and it isn't always going smoothly. Here at TPG, we've been getting a steady stream of emails from readers about issues surrounding cruise refunds and the "future cruise credits" lines are offering as an alternative.

Visit TPG's guide to all coronavirus news and updates

Some readers are unsure about how the refund process works, and others are describing a lack of communication about refunds from their lines or the travel agencies that sold them their cruise. But, for the most part, the big question they have is simple: When is my refund coming?

The quick answer to the latter question: It depends on the cruise line .

You could wait up to 90 days

Some big cruise operators are processing refunds in just a few weeks. Others are taking up to three months to get money back to customers.

At cruise giant Royal Caribbean and sister line Celebrity Cruises, for instance, the staff that handles refund requests is trying to get them processed in 30 business days (which works out to about 45 days).

At a number of smaller lines such as Crystal Cruises, Silversea and Oceania Cruises, refunds are taking up to 90 days to process. Norwegian Cruise Line says refunds are being processed 90 days after a request is made.

Related: Norwegian CEO shares his plan for a cruising comeback

"We are working hard to help our guests," Jonathon Fishman, a spokesperson for the parent company of Royal Caribbean and Celebrity, told TPG. "It takes 30 business days from the cancellation date. It may take a couple of days for the cancellation to take effect."

Spokespeople for a number of cruise lines contacted by TPG said they were trying to process refunds as fast as they could. But they're struggling under a deluge of requests. They're also hampered by stay-at-home orders that have refund processors trying to handle their work from home offices instead of company sites.

Some lines also have laid off a large number of employees in recent weeks or have employees working on reduced hours. Carnival, Princess Cruises and Holland America in recent days have laid off or furloughed nearly 50% of their U.S.-based staff -- several thousand people in all.

At Miami-based Crystal, all employees -- not just refund processors -- have been working at home for weeks due to stay-at-home orders, spokesperson Susan Robison told TPG. They're also dealing with an extraordinary volume of refund requests due to simultaneous cancellations of sailings on all ocean, river and yacht vessels around the world into June.

"It is our intent to issue applicable refunds as quickly as possible," Robison said. "I can tell you that many of our guests are seeing refunds issued faster than our original estimate of up to 90 days."

Individual policies aren't always clear

Some cruise lines are posting the number of days it will take to receive a refund on their websites. Others only will tell you if you ask. But that's if you can get through to them. Many cruise lines report unprecedented call volume and have been asking customers for patience as they work through requests.

TPG contacted major cruise lines catering to North Americans about the topic and was given a wide range of estimates as to how long refunds would take. Most fell into one of four estimated timelines: 30, 45, 60 or 90 days.

A handful of lines did not respond to TPG's request for information.

Carnival, which accounts for nearly 20% of all cruises taken worldwide, only would say it is "committed to issuing refunds as soon as possible."

Carnival has canceled nearly all its cruises through September , with the exception of August sailings on eight of the line's 27 ships that remain on the schedule for now.

The situation "dwarfs any disruption we've experienced in even the worst hurricane season," Carnival said in a statement. "We can confirm that refunds are being issued to those guests that requested one."

Related: A line-by-line guide to cruise line cancellation and refund policies

Refunds even for people taking credits

Most cruise lines have offered customers on canceled sailings a full cash refund.

As an alternative, cruise lines will give customers on canceled cruises a future cruise credit for the amount they paid, often with a "bonus credit" added to make the credit more enticing .

Cruise lines want you to take the credit. With revenues plummeting , they're eager to preserve as much cash as they can on their balance sheets.

Still, whether you ask for the refund or take the credit, you'll likely be getting at least some money back from your line as a cash payment. Even for those taking the credit, many lines are refunding taxes, fees, port charges and other prepaid items in cash.

Carnival, for instance, has been sending cash refunds for all taxes, fees and port expenses that customers paid for cruises, even when the customer chooses the credit option. The result is that every one of the more than 1 million Carnival customers who had a cruise canceled are receiving some sort of refund that needs to be processed.

Related: The bizarre story of the last 8 cruise passengers at sea

It's a task so daunting, Carnival has pulled in management to help.

"Our customer service team has been approved for overtime, and we have trained other management employees to help as well," the line said in its statement to TPG.

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Frustration from some cruisers

The good news for those who are worried about their refunds is that refunds are happening. TPG has heard from readers on a number of canceled sailings who already have received their money back.

Still, TPG also has heard from readers who report trouble getting a confirmation that their request for a refund has been registered or is coming. Often, these complaints come from readers who booked through discount online travel agencies.

TPG also has heard from readers who booked with cruise companies that are not offering refunds for canceled trips. A handful of small companies that mostly operate river cruises, including Grand Circle Cruise Line and Scenic Luxury Cruises & Tours, only will give passengers on canceled sailings a voucher for a future cruise -- at least initially. Scenic says passengers can get a refund, but only after the voucher expires in 2023.

In at least one case, a cruise-selling company initially offered customers on a canceled cruise a refund and then didn't follow through on the offer.

TPG reader Kim Johnson, 64, of Tucson, Arizona, said Grand Circle initially offered her and a group of her friends a refund for a canceled Holland and Belgium river cruise. But two weeks later, Grand Circle pulled back the offer, she said.

"Grand Circle emailed us saying that we had been rebooked on the same cruise next year, with no mention of the refund," Johnson told TPG. "We had a new reservation number and were supposed to go online to accept the terms and conditions."

Related: Can I get my deposit back if I cancel a cruise?

Johnson said calls to the company "resulted in us being told that refunds were no longer an option." Johnson said her group doesn't want to switch their cruise to next year. They just want their money back.

Johnson was one of several members of her group who reached out to TPG and provided documentation of the initial offer of a refund from Grand Circle.

Asked about the group's complaint, a spokesperson for Grand Circle did not address the issue of the withdrawn offer of a refund but said the company was "committed to delivering the excellent travel experiences for which [they have] become known" over six decades in business.

"As soon as it is safe to do so, we will resume our regular departure schedule," spokesperson Ann Shannon said in an email to TPG. "In the meantime, in an effort to ensure that our travelers will be able to enjoy their planned trips, Grand Circle has rebooked their reservations for future available departure dates in 2021 and implemented generous policies providing additional savings."

While Grand Circle has rebooked passengers on canceled sailings for next year, passengers will be able to change the dates that the company has chosen for them, Shannon added.

Soon after TPG contacted Grand Circle, one member of Johnson's group, Barbara Ballard, 64, of Tucson, unexpectedly received the refund she had been seeking from Grand Circle. The refund came with no explanation, but TPG had mentioned Ballard's case specifically when inquiring about Grand Circle's policy. Johnson did not receive a refund at that time. But within 24 hours of this story originally posting, she said the company called to promise her entire group a full refund.

Related: How to refund a nonrefundable airline ticket

Here's a look at refund timelines for major lines catering to North Americans:

Azamara: 45 days

Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process.

Celebrity Cruises: 30 business days

Crystal Cruises: Up to 90 days

Disney Cruise Line: Did not respond to a request for information

Holland America: Approximately 60 days

MSC Cruises: 60 to 90 days

Norwegian Cruise Line: 90 days

Oceania Cruises: Up to 90 days

Princess Cruises: Up to 60 days (note: TPG has heard from several Princess customers who have said their refunds were taking longer than 60 days; in a statement sent to TPG, the line said it was "working to expedite the process as quickly as possible")

Regent Seven Seas Cruises : Up to 90 days

Royal Caribbean: 30 business days

Seabourn: Up to 60 days

Silversea: Up to 90 days

Windstar Cruises: Six to eight weeks

Additional resources for cruisers during the coronavirus outbreak:

• Why you shouldn't expect bargain-basement cruise deals anytime soon
• How to cancel or postpone a cruise due to coronavirus
• Good news for cruisers worried about strict new boarding rules
• Some of the year's hottest new ships could be delayed
• Stream these 13 movies, TV shows to get your cruise ship fix

New Rules Require Full Refunds For Canceled or Delayed Cruise Trips

Planning a cruise this summer new rules are now in place to protect your money, in the event of an anchored trip., by lisa parker and tom jones • published april 18, 2022 • updated on april 18, 2022 at 5:13 pm.

There is good news for anyone planning on taking a cruise this summer: New rules are now in place that entitle cruise customers to a full, cash refund if an operator delays or cancels a trip. 

The new rules come after hundreds of cruise customers nationwide were left stranded during the COVID-19 pandemic when operators canceled or prolonged planned voyages. 

Feeling out of the loop? We'll catch you up on the Chicago news you need to know. Sign up for the weekly Chicago Catch-Up newsletter here.

The Federal Maritime Commission – the agency tasked with regulating U.S.-based sea travel across the globe – believes the rules put in place better protections for consumers seeking cash refunds, as opposed to future voyage credits issued by the operator.

FMC Commissioner Louis Sola told NBC 5 Responds the rules are a major win. 

“It's the first time that the law has been changed since 1881, since the California gold rush,” Sola said, referring to the Passenger Vessel Act. “People can be confident moving forward.”

Turbulent Traveling

Cruise customers were rocked in 2020, and not ​ by the high seas. As the pandemic spread, and "No Sail Orders" were issued, cruise operators began to delay expeditions, and in most cases, cancel them altogether.

Many of those cruise operators were quick to issue customers cruise credits towards a future trip. 

Getting a cash refund on the other hand, was a hard sell.

NBC 5 Responds heard from many frustrated passengers who failed to get refunds on their own.

“They were offering 100% cruise credit,” said cruise customer Joshua Smith. “We were extremely frustrated.”

An untold number of customers across the U.S. found themselves in the same boat. So many in fact, calls were pouring into the Federal Maritime Commission’s Washington D.C. offices. 

“I was stuck here in Washington, I couldn't go home. So I would work the phones,” said Sola.

That’s when the FMC came to a realization that with the variety of companies operating cruise voyages, so came a variety of refund policies.

“As far as consumer protection goes, what we found is that almost every single cruise line had a different refund policy.” Sola said.

The FMC launched a fact-finding investigation into whether stricter rules on cruise line refund policies were needed. The answer: a resounding yes.

Now, as of April 18, these new rules are in effect. The new rules go into effect just in time for the summer traveling season, as the CDC recently lifted its risk advisory for cruise ship travel after two years of COVID warnings. 

Representatives of the cruise industry did not respond to NBC 5 Responds’ request for comment on the new rules. Sola believes the new rules will make a major difference.

“After a two-year rulemaking process, we've finally got across that hurdle,” Sola told NBC 5 Responds. “It takes a long time for government to move the ship, so to speak.”

New Cruise Refund Rules

The new FMC rules include the following:

• Defining “non-performance” as a cruise canceling or delaying a voyage by three or more calendar days.
• In the event of a cruise operator’s “non-performance”, passengers are entitled to a refund of all money down, including ancillary fees
• Cruise lines are now required to publish clear instructions for obtaining refunds on their websites

These new rules are not retroactive, and will apply for any cruises scheduled after April 18, 2022. 

To read more about the FMC’s new rules, or to file a complaint with the FMC over a cruise operator’s refund policies, click here . 

Have a consumer complaint? Call 1-844-NBC-RESP or  let us know by clicking here,  so we can help.

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This article tagged under:.

• Cruise Advice , Cruise News

Cancellations, Compensation and Refund Policies by Cruise Line

Orlando Martinez

• April 23, 2020

(Updated May 20, 2020 11:16 a.m. ET) The global cruise industry shut down in mid-March, with each cruise line making independent decisions on when they will return to service and each line crafting their own compensation and refund policies.

We have published a round-up of what you can expect from each cruise line.

READ MORE: How to Use A Future Cruise Credit

Azamara Cruises

• Service Suspension: All cruises through June 12, 2020
• Compensation: 125% Future Cruise Credit toward any Azamara cruise sailing on or before December 31, 2021
• Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment.
• Cruise with Confidence: Azamara allows passengers sailing through September 1, 2020, to cancel up to 48 hours prior to the cruise and receive a Future Cruise Credit for any non-refundable penalties that can be used for any Azamara cruise departing on or before December 31, 2021

Bahamas Paradise Cruise Line

• Service Suspension: Grand Celebration sailings through June 12, 2020 and Grand Classica sailings through July 9, 2020
• Compensation: 125% Future Cruise Credit toward any Bahamas Paradise sailing through December 31, 2021
• Refund: Guests can elect to receive a 100% refund to be reimbursed to the original form of payment.
• Sail With Ease Policy: The Sail With Ease Policy applies to any guests currently booked on non-canceled sailings through December 21, 2020, who wish to defer their sailing to a later date through December 28, 2020, up to 24 hours before departure.
• More Information: https://www.bahamasparadisecruise.com/

Carnival Cruise Line

• Service Suspension:   Carnival Breeze , Carnival Dream , Carnival Elation , Carnival Freedom , Carnival Horizon , Carnival Magic , Carnival Sensation , & Carnival Vista sailings through and including July 31, 2020. Plus, all Carnival Sunrise sailings from New York through 2020; all Alaska sailings through and including June 30, 2020; all San Francisco sailings through 2020; all Carnival Radiance sailings through and including November 1, 2020; all Carnival Legend sailings through and including October 30, 2020.
• Compensation: Valid for sailings booked by 12/31/2020 and sailed by 12/31/22. 5 Day or Shorter Cruises: Future Cruise Credit plus $300 per Stateroom Onboard Credit. 6+ Day Cruises: Future Cruise Credit plus $600 per Stateroom Onboard Credit
• Incentive to Sail/Flexible Cancellations: For sailings departing June 27 through September 2020, guests will receive a $100 per stateroom Shipboard Credit for sailing as scheduled. If guests choose to cancel their cruise, they can do so at least 30 days prior to sailing and receive a Future Cruise Credit for any non-refundable penalties
• More Information:   https://www.carnival.com/health-and-sailing-updates; https://cruiseradio.net/carnival-extends-cruise-cancellation-compensation-period/

Celebrity Cruises

• Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020
• Compensation: 125% Future Cruise Credit toward any Celebrity Cruises sailing on or before December 31, 2021
• Cruise with Confidence: Celebrity allows passengers sailing through September 1, 2020 to cancel up to 48 hours prior to the cruise and receive a Future Cruise Credit for any non-refundable penalties that can be used for any Celebrity cruise departing on or before December 31, 2021
• More Information: https://www.celebritycruises.com/travel-alert/voluntary-suspension-of-cruising 

Costa Cruises

• Service Suspension: all sailings through June 2, 2020; select ships have additional cancelled cruises
• Compensation: Future Cruise Credit
• Refund: No information provided. Contact Costa for details
• More information: https://www.costacruises.com/cruising-soon.html

Crystal Cruises

• Service Suspension: cruises through mid-May
• Compensation: A Future Cruise Credit for 125% of the cruise fare paid will be issued, valid for any Crystal cruise experience (Ocean, river, yacht or expedition) valid for sailings through December 31, 2022
• More information:  crystalcruises.com/health-and-safety-hub

Cunard Line

• Service Suspension:  all cruises through July 31, 2020; Alaska sailings on Queen Elizabeth through September 8, 2020
• Compensation: A Future Cruise Credit equal to 125% of the cruise fare paid will be issued, valid on any Cunard sailing through March 31, 2022, when booked by December 31, 2021
• Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment within 60 days.
• Revised Final Payment Due Date: Cunard has modified the final payment date for cruises sailing between August 1 and September 30, 2020 to be 60 days before sailing, and cancellation penalties do not apply until the new final payment date.
• More information: https://www.cunard.com/en-us/contact-us/travel-health-advisories

Disney Cruise Line

• Service Suspension: all cruises on cancelled through July 27, 2020.
• Compensation: 125% Future Cruise Credit for any Disney Cruise Line sailing within 15 months of the original sailing date
• More information: https://disneycruise.disney.go.com/guest-services/advisory/

Holland America Line

• Service Suspension: all cruises through June 30, 2020; all Alaska, Europe, and Canada/New England cruises in 2020; 79-night Grand Africa voyage sailing October 3, 2020
• Compensation: Guests will receive a 125% Future Cruise Credit for the base cruise fare paid, plus guests on cruises with an announced cancellation date prior to May 6, 2020, will receive a $250 per person Onboard Credit; guests with paid in full bookings on canceled sailings announced on May 6, 2020, will receive a 125% Future Cruise Credit for the base cruise fare paid; guests with bookings not paid in full will receive a Future Cruise Credit for double the amount of the deposit paid, with a minimum value of $100 and a maximum amount of the base cruise fare.
• Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment. For guests whose sailings were canceled on May 6, 2020, they have up to June 15, 2020, to select the refund option
• Book with Confidence: For sailings on or before July 31, 2020, guests can cancel up to 48 hours prior to sailing and receive a 100% Future Cruise Credit in the amount of cancellation fees; guests sailing August 1 through October 15, 2020, who booked March 1 to April 30, 2020, can cancel up to 30 days before sailing to receive a 100% Future Cruise Credit in the amount of cancellation fees
• More information: https://www.hollandamerica.com/en_US/news/coronavirus-travel-advisory/BookWithConfidence.html

MSC Cruises

• Service Suspension: through July 10, 2020
• Compensation: Passengers can receive a 125% Future Cruise Credit for the entire cruise fare paid, valid on any MSC Cruise sailing on or before December 31, 2021.
• Cruise Assurance: Passengers sailing through September 30, 2020, can cancel their cruise up to 48 hours prior to departure and receive a 100% Future Cruise Credit for the cruise fare paid, valid on any MSC cruise through December 31, 2021.
• More information: https://www.msccruisesusa.com/en-us/Cruise-Changes-COVID19.aspx

Norwegian Cruise Line 

• Service Suspension: all sailings through July 31, 2020.
• Compensation: All guests with current and active bookings through July 31, 2020, will automatically receive their refund in the form of a future cruise credit valued at 125% of the fare paid.
• Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment ninety days after the request for a refund has been submitted.
• Guests with active reservations on canceled Norwegian Sun Sailings from August 13 through October 18, 2020, will not be eligible for an FCC and will be automatically issued a 100% refund.
• Peace of Mind Guarantee : It has extended its temporary “Peace of Mind” policy through November 30, 2020. Guests are free to cancel anytime up to 48 hours in advance of embarkation. Anyone choosing to cancel will receive a full refund in the form of a future cruise credit to be used for sailings that embark through December 31, 2022.
• More information: https://www.ncl.com/why-cruise-norwegian/book-with-confidence#suspendedsailings

Oceania Cruises

• Service Suspension: through May 10, 2020
• Compensation: Guests with active reservations on these canceled sailings as of the dates listed above have been provided with a 125% Future Cruise Credit of the amount paid, which can be applied to an existing reservation or any new reservation made within one year for an Oceania voyage between now and December 31, 2022.
• Refund: Eligible guests may choose a refund equal to the amount paid.
• Cruise Assurance: for all existing and new reservations made by May 31, 2020, on Oceania Cruises voyages embarking on or before December 31, 2020, guests who have paid in full have the option to cancel up to 48 hours prior to the departure date and receive a 100% Future Cruise Credit.
• More Information: https://www.oceaniacruises.com/assurance

P&O Cruises

• Service Suspension: all cruises through July 31, 2020
• Compensation: A Future Cruise Credit equal to 125% of the cruise fare paid will be issued, valid on any P&O sailing through March 31, 2022, when booked by December 31, 2021
• Holiday Flexibility: If you’re booked on a P&O Cruise sailing between August 1 and 31, 2020, you can cancel up to 48 hours prior to sailing and receive a Future Cruise Credit valued at 110% of the fare paid.
• More Information: https://www.pocruises.com/travel-health-advisories

Princess Cruises 

• Service Suspension : all cruises through June 30, 2020; all 2020 Alaska cruises; all summer 2020 Europe and Transatlantic cruises; Summer 2020 Caribbean cruises and all Canada & New England cruises on Caribbean Princes s and Sky Princess ; summer and fall cruises in Japan on Diamond Princess; Sapphire Princess and Sea Princess cruises in Australia through August 2020; July cruises from Taiwan on Majestic Princess ; Hawaii and French Polynesia cruises on Pacific Princess through November, 2o2o
• Compensation: Depending on their sail date, paid-in-full guests are eligible for a 100 percent future cruise credit, plus a bonus future cruise credit, good for sailings through May 1, 2022; for guests not paid in full, Princess will issue a Future Cruise Credit for “Double the Deposit” with a minimum value of #100
• Refund:  All guests have the option of a 100% refund.
• Cruise Assurance: Depending on their sail date, guests can cancel from 48 hours to 30 days before sailing to receive a future cruise credit.
• More information: https://princess.qualtrics.com/jfe/form/SV_3IPGcxcN0jSk6c5  

Regent Seven Seas 

• Compensation: Guests with active reservations on these canceled sailings as of the dates listed above have been provided with a 125% Future Cruise Credit of the amount paid, which can be applied to an existing reservation or any new reservation made within one year for a Regent voyage between now and December 31, 2022.
• Cruise Assurance: for all existing and new reservations made by May 31, 2020, on Regent Seven Seas Cruises voyages embarking on or before December 31, 2020, guests who have paid in full have the option to cancel up to 48 hours prior to the departure date and receive a 100% Future Cruise Credit.
• More Information: https://www.rssc.com/request-refund/

Royal Caribbean

• Compensation: 125% Future Cruise Credit toward any Royal Caribbean cruise sailing on or before December 31, 2021
• Cruise with Confidence: Royal Caribbean allows passengers sailing through October 31, 2020, to cancel up to 48 hours prior to the cruise and receive a Future Cruise Credit for any non-refundable penalties that can be used for any Royal Caribbean cruise departing on or before December 31, 2021
• More Information: https://www.royalcaribbean.com/cruise-ships/itinerary-updates
• Service Suspension : all sailings through June 30, 2020
• Compensation : 125% Future Cruise Credit, valid on any future Seabourn sailing through December 31, 2021
• More Information:   https://www.seabourn.com/en_US/news/pause-global-cruise-operations.html
• Service Suspension : Silver Cloud sailings through May 18, 2020; Silver Wind sailings through Mat 12, 2020; Silver Shadow sailings through May 13, 2020; Silver Spirit sailings through May 16, 2020; Silver Muse sailings through July 1, 2020; Silver Whisper sailings through May 24, 2020; Silver Explorer sailings through June 6, 2020; Silver Galapagos sailings through May 15, 2020
• Compensation : 125% Future Cruise Credit, valid for two years from the date of issuance
• Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment within 90 days.
• More Information:   https://www.silversea.com/information-on-itinerary-changes.html

Viking Cruises 

• Service Suspension : through June 30, 2020
• Compensation : 125% Future Cruise Vouchers
• Refund Policy : Guests may choose a refund equal to the amount paid by calling Viking at 1-833-900-0951 or your Travel Agent by April 6, 2020.
• More Information: https://www.vikingcruises.com/oceans/my-trip/current-sailings/index.html

Virgin Voyages 

• Service Suspension : through August 7, 2020
• Compensation : 200% in Future Voyage Credit, which you can apply to another sailing rather than a refund. That’s double the value of your existing voyage fare. If you use your Future Voyage Credit before June 30, 2020, we’ll sweeten things even more with up to $500 in onboard credit.
• Refund Policy : A full refund of your voyage fare and a Future Voyage Credit equal 25% of the booked voyage fare to be used on a future sailing. All refunds will be applied to your original form of payment within 30 days.
• More Information: www.virginvoyages.com

Windstar Cruises 

• Service Suspension : through September 1, 2020.
• Compensation : Guests on canceled cruises will receive the choice of (1) a Future Cruise Credit valued at 125% of all monies paid to Windstar Cruises; (2) on select canceled cruises, a Future Cruise Credit valued at 100% of all monies paid to Windstar Cruises plus an onboard credit for $300.
• Refund : A full refund equal to the amount paid on the Windstar booking to the original form of payment.
• Cruise with Confidence Policy : Travelers who cancel a cruise booking up to 15 days prior to departure will receive a 100% Future Cruise Credit to be used on another Windstar departure within one year of the issue date of the credit. The offer is good for the cruise fare only.
• More Information: https://www.windstarcruises.com/travel-health-advisory/

(Updated: April 24, 2020, 5:35 p.m. EDT)

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The Best Way to Get Planet Cruise Refund

How to Get Planet Cruise Refund Without Hassle

Planet Cruise is a cruise travel agency based in Portsmouth and Wimbledon. The agency offers cruise packages tailored to meet your specific needs. If you booked a package but didn't like the services, or you just need to cancel for some reason, the Planet Cruise refund policy allows you to do so. However, you have to strictly follow instructions provided in the agency's refund policy, the same way you do when requesting a refund for plane tickets or Trainline delay refund .

Although getting a refund is not always a smooth ride, you can present your claim to the agency and provide a valid reason. You can visit the agency's offices in person or let a third party do it on your behalf. With the help of a third party such as DoNotPay, you can rest assured that your refund claim will be successful. DoNotPay operates an automated platform that allows you to present your claim in just a few easy steps.

Besides helping you with a Planet Cruise refund , the platform also offers virtual credit cards that you can use to register for various services without using your real credit card info. You can also use DoNotPay to request an easyJet refund , Trainline refund , or Argos refund . All you need is to sign up to DoNotPay through your web browser and get access to a range of services.

How to Get a Planet Cruise Refund on Your Own

Getting a Planet Cruise refund on your own may be challenging but still possible. At Planet Cruise, your money is safe and you can get a refund if you cancel your plans. You need to check your booking confirmation to know more about your holiday provider. You can email the agency or contact them via phone. You may also consider visiting them in person to request a refund.

You can request Planet Cruise refunds in a number of ways including:

• Visiting the agency in person
• Calling the customer care representatives and presenting your issue
• Through the website
• Emailing the agency

Request Planet Cruise Refund in Person

Visit Planet Cruise offices at:

Quay Point, First Floor, Unit 6,

Northarbour Rd, Portsmouth

Present your refund claim and provide a valid reason why you need a refund. If successful, you will be notified and the money will be credited to the same card used during the booking.

Request Planet Cruise Refund via Phone

• Contact Planet Cruise at 0239 427 6828 or visit the agency in person and present your request.
• You need to explain to them if your holiday was to be provided by one of their partners. While some cruise lines will have direct refunds, some will remit the money to Planet Cruise, which will then refund the money to customers.
• Request the customer support executive to help you with the refund process
• You need to provide relevant details such as the time of booking, the amount paid and the payment method used.
• If the refund is successful, you will be notified. You may have to wait for up to 14 days before your refund can be processed.

Request a Refund Through the Company's Website and Email

You can use the company's website and send an enquiry to the customer support. You can also contact Planet Cruise via email at [email protected].

If you can't get the help you need, DoNotPay can chip in and help you get a refund in a fast and more convenient way.

The table below shows the various ways you can request a Planet Cruise refund.

Planet Cruise Refund Policy

Planet Cruise refund policy allows customers to request a refund if they need it. The company is committed to ensuring that the refund is made as soon as possible, preferably within 14 days of submitting your claim. You can get your refund directly from the Planet cruise or from the agency's partners that are authorized to do direct refunds.

For direct refunds, you may have to wait for up to 60 days. You will be contacted via email when the refund is ready for reimbursement. You will receive your refund credit note alongside a link. You can click the link to accept your credit note.

How Long Will It Take to Receive Planet Cruise Refund?

Planet Cruise refunds usually take up to 14 days to process. Once the refund is ready, you will be notified via email. However, the process may sometimes take up to 60 days, and Planet Cruise has to wait for suppliers to channel the money to them so that they can refund customers.

How to Get a Planet Cruise Refund With DoNotPay

DoNotPay offers you a more convenient platform to request your Planet Cruise refund . Through an automated platform, you can have your refund claim process within the shortest time possible and relevant details mailed to the company in question.

In addition to helping you with the Planet Cruise refund, DoNotPay offers you a friendly platform where you can access many other services from different companies. For instance, you can get a Just Eat refund the same way you would with a Wowcher refund , Amigo Loans refund , Teletext Holidays refund , or even request for NatWest chargeback or a Council tax refund from the comfort of your home or office.

Here is what you need to do:

Once your request is submitted, your bank will automatically get faxed. DoNotPay will also draft a letter and send it to the company with details about your refund request to help you get a refund as soon as possible.

What Else Can DoNotPay Do?

While DoNotPay can help you claim refunds, the automated platform also gives you access to a range of other services , including:

• Using burner phones to bypass phone verification
• Suing individuals or companies in small claims court
• Negotiating hotel bills
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Onboard Experience

Getting a cruise price drop refund: tips and tricks.

So, you’ve booked a cruise and now you found out that the price dropped. Bummer, right? But don’t worry, because I’ve got some awesome tips and tricks to help you get a refund for that price drop.

In this article, I’ll be sharing all the insider knowledge on how to navigate those cruise line policies and limitations, exploring different fare types and refund options, and maximizing flexibility with early bookings.

Trust me, you won’t want to miss out on these strategies for getting that cruise price drop refund.

Let’s dive in!

Table of Contents

Key Takeaways

• Checking cruise prices within two days of booking and submitting a claim can help receive a lower price or onboard credit.
• Different cruise lines offer different fare types, with Carnival’s Early Saver rate offering price protection.
• Booking early allows for more flexibility in getting a reduced fare, while slow paying allows for more refund flexibility.
• Polite calls to the cruise line, even past the 48-hour mark, can sometimes result in refunds, and being understanding and polite can increase the chances of a refund.

Understanding Cruise Price Guarantees

I’ve learned that different cruise lines offer different fare options, and some, like Carnival, have price guarantees. Carnival’s price guarantee, known as the Early Saver rate, provides passengers with the peace of mind that if the price of their cruise drops after booking, they can receive the lower price or the difference in onboard credit.

When it comes to exploring price protection options, it’s important to understand the fare rules and adjustments. However, it’s crucial to carefully read through the terms of the fare before booking to fully understand how price drops and adjustments are handled.

Exploring Different Fare Types and Refund Options

Understanding the fare types and refund options is crucial when exploring different ways to save money on a cruise.

One important aspect to consider is the different types of onboard credit options that may be available. Some cruise lines offer onboard credit as compensation for a price drop, allowing passengers to use the credit towards onboard purchases or future cruises.

It’s important to explore these options and understand the terms and conditions associated with each fare type.

Different fare types also offer different refund options. For example, early bookings and slow paying fares offer the most flexibility for getting money back in the event of a price drop.

Maximizing Flexibility With Early Bookings

Booking my cruise early has several advantages. First, I have more flexibility and potentially get a reduced fare. Second, I can choose from a wider range of cabin options and dining times. This allows me to select the best accommodations and amenities that fit my preferences and budget. Additionally, I can take advantage of any promotional offers or discounts that may be available. Cruise lines often offer special deals and incentives for early bookings, such as onboard credits or reduced deposits. Furthermore, booking early helps me avoid the disappointment of sold-out cabins or limited availability for desired itineraries. Overall, the benefits of booking early include greater flexibility, lower fares, and the opportunity to take advantage of promotional offers.

Strategies for Cancelling and Rebooking for a Lower Fare

When cancelling and rebooking for a lower fare, it is important to consider the potential loss of the deposit and the benefits of securing a reduced price. Here are three strategies for rebooking and negotiating lower fares:

Timing is key: Keep an eye on cruise prices and be ready to act quickly when you see a price drop. Prices can fluctuate daily, so checking regularly can help you snag a better deal.

Flexible fare options: Look for fare types that offer more flexibility for adjustments. Some cruise lines offer price guarantees or allow you to receive the lower price or the difference in onboard credit. Understanding the rules and terms of the fare can help you make the most of any price drops.

Communication is key: Reach out to the cruise line and politely inquire about refund options. Even if it’s past the 48-hour mark, it’s worth calling to see if they can make an exception. Being polite and understanding can increase your chances of a refund.

Effectively Communicating With the Cruise Line for Refunds

Calling the cruise line and politely inquiring about refund options has been effective in increasing my chances of receiving a refund for a price drop. Effective communication is key when negotiating for a refund.

By being polite and understanding, I have found that some agents are more willing to pull strings and make exceptions. It is important to approach the conversation with a knowledgeable and analytical mindset. Understanding the cruise line’s policies and limitations is crucial in effectively communicating my case.

While not all price drops are eligible for refunds, making a compelling argument and presenting any evidence of lower prices can help in negotiating a refund. By employing these negotiation techniques and maintaining effective communication, I have been able to successfully secure refunds for price drops on my cruises.

Tips for Negotiating Price Drops With Norwegian Cruise Lines

Negotiating with Norwegian Cruise Lines has proven successful in securing lower fares for my trips. Here are some negotiating techniques and customer service strategies to help you get the best price on your cruise:

Be friendly and polite when speaking with the cruise line representative. Building a positive rapport can increase your chances of getting a refund.

Clearly state your case and provide any supporting evidence, such as screenshots of lower prices or competitor offers.

Ask about any current promotions or discounts that may be available. Sometimes the cruise line can offer additional savings or perks to keep you as a customer.

Be flexible with your travel dates. If you can be open to different departure dates, the cruise line may have more options to offer you.

Importance of Politeness and Understanding in Refund Requests

Being polite and understanding with customer service representatives can significantly improve the chances of receiving a refund for a price adjustment on a cruise. When it comes to dealing with customer service, it’s important to remember that they are there to help and finding common ground can go a long way.

By approaching the situation with empathy and respect, you are more likely to receive a positive response. Customer service representatives have the power to make exceptions and pull strings to accommodate your request. However, it’s important to keep in mind that not all price drops are eligible for refunds, so understanding the policies and limitations of the cruise line is crucial.

Enhancing Passenger Satisfaction for Possible Refunds

To maximize passenger satisfaction and increase the likelihood of a refund, I actively engage with the cruise line’s policies and limitations.

One effective strategy for documenting price drops is to regularly monitor the cruise prices within the first two days of booking. By staying vigilant, I can submit a claim to receive the lower price or the difference in onboard credit.

Additionally, leveraging loyalty programs can be another valuable approach for obtaining refunds. Many cruise lines offer loyalty programs that provide benefits such as price protection guarantees and exclusive refund options. By understanding the terms and conditions of these programs, I can take advantage of the perks they offer and increase my chances of receiving a refund.

Overall, being knowledgeable about strategies for documenting price drops and leveraging loyalty programs is essential in enhancing passenger satisfaction and maximizing refund opportunities.

Making Exceptions for Customer Satisfaction

By understanding and respecting the cruise line’s policies and limitations, I can explore potential exceptions that may satisfy customers and lead to a positive outcome.

When it comes to customer service, making exceptions for customer satisfaction is crucial.

One way to enhance customer satisfaction is through loyalty programs. These programs offer perks and benefits to repeat customers, such as discounted fares, onboard credits, and exclusive access to certain amenities.

By recognizing and rewarding loyal customers, cruise lines can build a strong and loyal customer base.

Additionally, loyalty programs can help to incentivize customers to book early and remain loyal to a particular cruise line. This not only benefits the customer, but also the cruise line by ensuring repeat business and customer loyalty.

Key Factors to Consider for Eligibility of Price Drop Refunds

When it comes to getting a refund for a price drop on a cruise, understanding the refund criteria and evaluating price guarantee offers is crucial.

Here are some key factors to consider:

Check the refund criteria: Before booking a cruise, it’s essential to understand the cruise line’s refund policies. Different fare types offer different options for adjustments, so reading through the terms of the fare is important.

Look for price guarantee offers: Some cruise lines provide price guarantees, which means they will refund the price difference if the fare drops. This can be a great option for getting a refund.

Evaluate the terms and conditions: When considering a price guarantee offer, it’s important to carefully review the terms and conditions. Some offers may have restrictions or limitations that could affect your eligibility for a refund.

Consider the overall value: While getting a refund for a price drop is appealing, it’s important to consider the overall value of the cruise experience. Sometimes, the benefits and amenities provided by the cruise line may outweigh the potential refund.

Navigating Cruise Line Policies and Limitations

I found it helpful to thoroughly review the cruise line’s policies and limitations before booking my trip. Navigating refund policies can be a daunting task, but it’s essential to understand the rules and exceptions to ensure customer satisfaction. By doing so, I was able to make informed decisions and avoid any surprises or disappointments.

To help you better understand the intricacies of cruise line refund policies, I have prepared a table that outlines some key factors to consider:

Final Thoughts and Additional Tips for Getting Cruise Price Drop Refunds

Understanding the policies and limitations of the cruise line is crucial for maximizing your chances of receiving a refund for a price decrease.

While submitting a claim within two days of booking is a common strategy, there are additional strategies that can increase your chances of getting a refund.

One common mistake is not checking the fare type before booking. Different fare types offer different options for adjustments, so it’s important to read through the terms of the fare before making a decision.

Another mistake is not booking early. Early bookings offer more flexibility for getting a reduced fare, and paying the cruise slowly allows for more flexibility in getting a refund.

Lastly, calling the cruise line and being polite can sometimes result in refunds, as cruise lines want happy passengers who will cruise with them again.

Frequently Asked Questions

Are all cruise lines’ fare types eligible for price drop refunds.

All cruise lines have different fare types, and not all of them are eligible for price drop refunds. It’s important to carefully review the cruise line’s refund policies and limitations before booking.

How Do I Know if I Have the Early Saver Rate With Carnival?

I can easily check if I have the Early Saver rate with Carnival by reviewing my booking details. This rate offers benefits like price protection and a cruise price guarantee.

Can I Cancel and Rebook a Cruise to Get a Lower Fare Without Losing My Deposit?

Yes, it is possible to cancel and rebook a cruise to get a lower fare without losing my deposit. However, refund eligibility and the specific cruise fare deposit policies vary depending on the cruise line.

What Should I Do if the Cruise Line Denies My Refund Request?

If the cruise line denies my refund request, there are alternative options. I can negotiate for a partial refund after a price drop denial by contacting customer service, explaining the situation, and politely asking for their assistance.

Are There Any Specific Exceptions or Circumstances Where a Cruise Line May Offer a Refund for a Price Drop?

There are specific circumstances where a cruise line may offer a refund for a price drop. It depends on the cruise line’s price protection policies and how to maximize savings on cruise fares.

Alfons is the visionary leader and driving force behind Voyager Info’s success. As the Editor in Chief, he brings a wealth of experience and an unwavering passion for travel to the helm of our cruise-centric platform.

With a lifelong fascination for exploring new horizons, Alfons discovered his love for the ocean and cruising at a young age. From sailing across pristine Caribbean waters to embarking on daring expeditions to far-flung destinations, he has amassed a treasure trove of first-hand experiences in the world of cruising.

Kathie Lee Gifford’s Collaboration With Carnival: GIFFT Wines Enhance Onboard Dining Experience

Hometown Heroes: A Free Cruise for Essential Workers

Alfons is the visionary leader and driving force behind Voyager Info’s success. As the Editor in Chief, he brings a wealth of experience and an unwavering passion for travel to the helm of our cruise-centric platform. With a lifelong fascination for exploring new horizons, Alfons discovered his love for the ocean and cruising at a young age. From sailing across pristine Caribbean waters to embarking on daring expeditions to far-flung destinations, he has amassed a treasure trove of first-hand experiences in the world of cruising.

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Welcome aboard the carnival venezia: a taste of venice on the high seas.

As soon as I stepped onto the Carnival Venezia, I felt as though I had been whisked away to the enchanting city of Venice. Named to pay tribute to its Italian namesake, the ship presents a unique cruising adventure teeming with the hallmark fun of Carnival, but with an Italian twist.

With 10 different cruise durations and 22 unique itineraries, guests can explore 25 ports in 14 countries. From exquisite dining options to captivating entertainment, the Carnival Venezia offers a taste of Venice on the high seas.

Welcome aboard to a world of wonder and adventure!

• Carnival Venezia has arrived in New York City and will sail to Bermuda on a four-day cruise.
• The arrival was celebrated with a welcome ceremony attended by executives and Jay Leno, who was named the godfather of the ship.
• The ship showcases Carnival Cruise Lines’ new concept: Carnival Fun Italian Style, inspired by Venice, Italy.
• Guests can enjoy new dining experiences, entertainment options, and explore different cultures through the ship’s itineraries.

The Arrival and Welcome Ceremony

I attended the welcome ceremony aboard the Carnival Venezia where Jay Leno was named the godfather of the ship. The arrival celebration was filled with excitement as guests eagerly awaited the start of their four-day cruise to Bermuda.

The ceremony took place on Wednesday evening, and it was a grand affair with executives and Jay Leno himself in attendance. As Jay Leno was announced as the godfather of the ship, there was a thunderous applause from the crowd. It was a fitting honor for a man who has brought so much laughter and joy to people’s lives.

The atmosphere was electrifying, and I couldn’t help but feel a sense of anticipation for the incredible journey that awaited us on the Carnival Venezia.

Upcoming Events and Schedule

Guests, executives, and Jay Leno attended the welcome ceremony held on Wednesday evening. The ceremony took place aboard the Carnival Venezia, the 25th ship in the fleet. As the ship’s godfather, Jay Leno played a significant role in the event.

The ceremony was a celebration of the ship’s arrival in New York City and marked the beginning of its four-day cruise to Bermuda. It was a memorable evening filled with excitement and anticipation.

The guests were treated to a delightful experience as they boarded the ship and explored its various venues. The ceremony details were meticulously planned, ensuring that everyone felt welcomed and embraced the spirit of Carnival Fun Italian Style.

With Jay Leno’s presence, the event was truly unforgettable.

Overview of Carnival Venezia

The ship showcases a new dining concept inspired by the vibrant culture of Venice, Italy. Carnival Venezia, the 25th ship in the fleet, offers guests a unique cruising experience.

The new dining options onboard are designed to transport guests to the streets of Venice, with delicious Italian flavors and a lively atmosphere. From traditional pasta dishes to fresh seafood delicacies, there is something to satisfy every palate.

In addition to the Venice inspired dining, Carnival Venezia also offers 10 different cruise durations, allowing guests to choose the perfect length for their vacation. With 22 unique itineraries that visit 25 ports across 14 countries, guests have the opportunity to explore a variety of destinations and immerse themselves in different cultures.

Cruise Options From New York

There are a wide range of cruise options to choose from when departing from New York on Carnival Venezia. Guests have the opportunity to explore new destinations with the ship’s 22 unique itineraries. From the stunning beaches of the Caribbean to the historic cities of Europe, there is a cruise to suit every traveler’s interests.

The ship visits 25 ports across 14 countries, allowing guests to immerse themselves in different cultures and experiences. With 10 different cruise durations available, guests can select the perfect length of vacation, whether it’s a quick weekend getaway or an extended voyage.

Exploring new destinations has never been easier with Carnival Venezia’s diverse selection of New York cruise options. Embark on an unforgettable journey and create memories that will last a lifetime.

Carnival Venezia Experience

I can’t wait to explore the new dining experiences and entertainment options on Carnival Venezia.

Inspired by the beautiful city of Venice, Italy, this ship offers a taste of culinary delights and a wide range of onboard activities.

From the moment you step foot on board, you will be greeted with an array of delectable dining options. Indulge in Italian classics like homemade pasta and wood-fired pizza, or savor international cuisines from around the world.

As for entertainment, Carnival Venezia has something for everyone. Enjoy Broadway-style shows, live music performances, and even thrilling water slides. With so many venues to choose from, you’ll never run out of things to do.

Get ready for a truly unforgettable cruising experience filled with delicious food and exciting activities.

Dining Inspired by Venice

From authentic Italian cuisine to international flavors, the dining options on Carnival Venezia are a culinary journey inspired by the city of Venice. The ship offers a wide range of dining experiences that transport guests to the heart of Italy.

Here are three reasons why the dining on Carnival Venezia will leave you craving for more:

Exquisite Venetian Delights: Indulge in delectable dishes such as homemade pasta, wood-fired pizzas, and fresh seafood, all prepared with traditional Venetian techniques and ingredients. Every bite is a symphony of flavors that will transport you to the charming canals of Venice.

Authentic Italian Atmosphere: Step into the ship’s Italian-themed restaurants and be greeted by warm, rustic decor reminiscent of the Venetian streets. The elegant ambiance sets the stage for an unforgettable Italian dining experience.

International Fusion: While Venice is the main inspiration, the dining options on Carnival Venezia also showcase international flavors. From Asian fusion to American classics, there’s something to satisfy every palate.

Embark on a culinary adventure and savor the Venice inspired cuisine on Carnival Venezia, where every meal is a celebration of Italian gastronomy.

Entertainment in Carnival Fun Italian Style

Indulge in a variety of entertainment options that reflect the Carnival Fun Italian Style on Carnival Venezia. This ship offers an array of exciting activities and shows to keep guests entertained throughout their cruise.

From live performances to interactive games, there is something for everyone onboard. Experience the thrill of the onboard theater, where you can catch Broadway-style shows and captivating performances by talented artists. If you’re feeling lucky, head to the casino for a night of gaming and excitement.

For those looking to dance the night away, the ship’s nightclubs and bars offer a lively atmosphere with music and drinks. If you prefer a more relaxing experience, unwind at the spa or enjoy a movie under the stars on the outdoor cinema screen.

With the Carnival Fun Italian Style, entertainment is never in short supply on Carnival Venezia.

Unique Cruising Experience

Experiencing the unique dining options and cultural immersion on Carnival Venezia is a highlight of this cruising experience. Here are four reasons why:

Indulge in a culinary journey: From authentic Italian cuisine to international flavors, Carnival Venezia offers a diverse range of dining options. Savor mouthwatering dishes prepared by top chefs and enjoy the vibrant atmosphere of themed restaurants.

Unforgettable onboard activities: Whether you’re seeking relaxation or adventure, this ship has it all. Take a dip in the pool, try your luck at the casino, or enjoy a thrilling water slide. The onboard activities cater to every age and interest.

Luxurious amenities: Carnival Venezia boasts luxurious amenities that ensure a comfortable and enjoyable stay. From spacious cabins with breathtaking views to state-of-the-art fitness centers and spas, every aspect of this ship is designed to provide the utmost relaxation and convenience.

Cultural immersion: Immerse yourself in the rich heritage of Venice through the ship’s unique itineraries. Explore various destinations, learn about different cultures, and create memories that will last a lifetime.

With its exceptional cruise ship amenities and a wide range of onboard activities, Carnival Venezia offers a truly unique and unforgettable cruising experience.

Exploring Different Cultures Through Itineraries

I love how Carnival Venezia’s unique itineraries allow me to explore different cultures and create unforgettable memories.

With its diverse range of global destinations, this cruise offers a truly immersive cultural experience.

From the vibrant streets of Barcelona to the ancient temples of Athens, each port of call provides an opportunity to delve into the traditions, customs, and history of different countries.

Whether it’s savoring authentic local cuisine, witnessing traditional dances, or visiting historical landmarks, the itineraries curated by Carnival Venezia ensure that every traveler can immerse themselves in the rich tapestry of global cultures.

From bustling Asian cities to tranquil Caribbean islands, this cruise offers a chance to broaden horizons and gain a deeper appreciation for the world we live in.

What Is the Capacity of the Carnival Venezia?

The capacity of the Carnival Venezia, a floating Venice, is not mentioned in the given information. However, it offers a unique itinerary with 10 different cruise durations and 22 unique itineraries.

What Are the Amenities and Facilities Available on Board the Carnival Venezia?

Onboard the Carnival Venezia, guests can indulge in spa services and wellness programs for relaxation. There are also plenty of options for onboard shopping with duty-free options, making it a truly enjoyable experience.

How Many Restaurants Are There on the Carnival Venezia and What Cuisines Do They Offer?

There are several restaurants on the Carnival Venezia, offering a variety of cuisines. Guests can enjoy a range of culinary experiences, inspired by Venice, Italy, and other cultures, throughout their cruise.

What Are the Options for Recreational Activities and Entertainment on the Carnival Venezia?

Looking for exciting recreational activities and entertainment options on the Carnival Venezia? From thrilling waterslides to world-class shows, there’s something for everyone. And don’t forget the delicious cuisines and dining experiences on board. Ready to have a blast?

Are There Any Special Promotions or Discounts Available for Booking a Cruise on the Carnival Venezia?

There are currently no special promotions or discounts available for booking a cruise on the Carnival Venezia. However, it’s always a good idea to check the website or contact the cruise line for the best time to book and any upcoming offers.

The Formation and Essence of Authentic Emeralds

As I delve into the enchanting world of emeralds, I find myself mesmerized by their beginnings and allure.

These precious gemstones are born deep within the Colombian mountains, where rare elements and geological forces collide. The intense heat and pressure create magnificent crystals that slowly cool over time.

To determine their authenticity, one must examine their flaws, as even the slightest imperfections do not diminish their value.

The vibrant green hues, ranging from subtle to intense, make emeralds highly coveted. Their durability ensures they withstand the test of time, making them a valuable investment.

• Emeralds are formed deep in the mountains of Colombia through the combination of rare elements brought together by geological forces.
• Flaws in color or shape indicate the authenticity of emeralds, and slight imperfections do not reduce their value.
• The intense green color of emeralds, especially grass-green, is considered the most valuable, and personal preference plays a role in selecting the green color of an emerald.
• Emeralds are durable gemstones, resisting abrasion and scratches over time, making them suitable for long-lasting jewelry.

Geological Forces and Rare Elements

I learned that emeralds form deep in the mountains of Colombia, where rare elements like beryllium and chromium are brought together by geological forces. These forces create the perfect conditions for the formation of emeralds, with high temperatures and pressures needed for their growth.

The mining techniques used to extract emeralds from these mountains are precise and require skilled workers. Emerald mining is a significant part of Colombian culture, as emeralds hold great value and are often used in traditional jewelry and artifacts. They are considered a symbol of wealth and prestige.

The beauty and rarity of emeralds have made them highly sought after worldwide. Colombian emeralds are known for their exceptional quality and vibrant green color, making them truly unique and treasured gems.

Formation Process of Emeralds

The combination of rare elements and geological forces deep in the mountains of Colombia brings about the formation of emeralds. These precious gemstones are highly valued for their vibrant green color and durability.

When it comes to mining emeralds, various techniques are employed to extract the gemstones from the earth. This includes both traditional methods, such as hand tools and manual labor, as well as more modern techniques, such as mechanized mining and underground tunnels.

However, the environmental impact of emerald mining cannot be ignored. The process of extracting these gemstones can lead to deforestation, soil erosion, and water pollution. It is crucial for mining companies to implement sustainable practices and minimize their impact on the environment.

Additionally, efforts must be made to rehabilitate and restore the areas affected by mining activities to ensure the long-term preservation of these valuable natural resources.

Indicators of Authenticity

Color and shape flaws in emeralds indicate their authenticity and do not diminish their value. When it comes to emeralds, it’s important to understand how to distinguish between genuine stones and imitations. Here are some methods of emerald testing to help you make an informed decision:

Visual Inspection: Examine the color and clarity of the stone. Genuine emeralds typically have a deep, rich green color with slight imperfections.

Refractive Index: Use a refractometer to measure the refractive index of the stone. Authentic emeralds have a specific range of refractive index values.

Magnification: Inspect the stone under a microscope to identify natural inclusions and flaws. Synthetic emeralds often lack these natural imperfections.

UV Testing: Shine ultraviolet light on the stone to see if it exhibits the characteristic red fluorescence of genuine emeralds.

The Value of Brilliance and Intense Green Color

When shopping for emeralds, it’s important to consider the value of brilliance and an intense green color. The shine and identity of emeralds are significant factors in determining their worth. Personal preference also plays a role in selecting the color of an emerald. Emeralds have a unique green color that can vary from stone to stone. To give you a better understanding, here is a table that illustrates the different shades of green:

The intensity and hue of the green color can greatly affect the shine and identity of the emerald. Ultimately, it is up to personal preference to choose the perfect green color that speaks to you.

Unique Green Color Variation

I personally find it fascinating how emeralds can have such a wide range of green shades.

The green color grading of emeralds is a complex process that involves evaluating the intensity and hue of the stone’s green color. Factors affecting color intensity include the presence of impurities and the amount of chromium and vanadium in the crystal lattice structure of the emerald.

Impurities can create a yellowish or bluish tint, while higher levels of chromium and vanadium result in a more intense green color. Light and dark tones can also affect the overall appearance of the stone.

Gemologists use specialized tools and techniques to grade emeralds based on their green color, ensuring that each stone meets the highest standards of quality and beauty.

Durability and Longevity

Emeralds are known for their durability and ability to withstand abrasion and environmental factors, making them a long-lasting investment. When considering the durability of emeralds, it is important to understand the difference between durability and hardness.

While emeralds may not be as hard as diamonds, they are still substantial gemstones that resist scratches and abrasion over time. Environmental factors such as dirt and sand do not easily damage emeralds, further enhancing their longevity.

This durability ensures that emeralds can be worn and enjoyed for years to come without losing their beauty or value. So, when investing in emeralds, you can have peace of mind knowing that they will remain stunning and resilient, even in the face of everyday wear and tear.

Emeralds as the Perfect Gift Choice

Choosing an emerald as a gift is an excellent choice because of its unique green color and durability. Emeralds are not only stunning gemstones but also hold historical significance. They have been revered for centuries and are considered birthstone options for the month of May.

The historical significance of emeralds can be traced back to ancient civilizations, where they were believed to possess healing powers and bring good fortune. In addition, emeralds have been cherished by royalty and nobility throughout history. They have adorned the crowns and jewelry of kings and queens, symbolizing wealth and power.

Today, emeralds continue to be highly prized and are sought after by collectors and jewelry enthusiasts alike. When choosing an emerald as a gift, you are not only selecting a beautiful gemstone but also a piece of history and tradition.

How Do Geological Forces and Rare Elements Contribute to the Formation of Emeralds?

Geological forces and rare elements combine to form emeralds deep in the mountains of Colombia. These forces bring together beryllium and chromium, creating the perfect conditions of high temperature and pressure for the formation of these precious gemstones.

What Is the Specific Process by Which Emeralds Are Formed Under High Temperature and Pressure Conditions?

The formation process of emeralds is like a slow-cooking recipe. Under high temperature and pressure conditions, rare elements like beryllium and chromium combine, resulting in the growth of large crystals with intense green color.

How Can One Determine the Authenticity of an Emerald Based on Its Flaws in Color or Shape?

Determining authenticity of an emerald is based on flaws in color or shape. Imperfections do not devalue the stone. Expertise is necessary for accurate evaluation and comparing emeralds.

Why Do Emeralds With Slight Imperfections Still Hold Value in the Market?

Emeralds with slight imperfections still hold value in the market because they exhibit authenticity and uniqueness. Market demand for imperfect emeralds is driven by their rarity and the belief that flaws add character and individuality to the stone.

What Factors Contribute to the High Value of Emeralds, Such as Brilliance and Intense Green Color?

Brilliance and intensity, along with rarity and demand, contribute to the high value of emeralds. These stunning gemstones captivate with their vibrant green color and dazzling sparkle, making them highly sought after in the market.

Versatile Dutch Oven Desserts for Anywhere

I’ve always held the conviction that the best desserts are those that can be made anywhere. This is why I am excited to present you with these versatile Dutch oven dessert recipes.

From Death by Chocolate to Fruit Cobbler and Orange-Scented Cake, these desserts are not only delicious but also easy to make.

Whether you’re camping or simply want to try something new in your kitchen, these desserts are sure to satisfy your sweet tooth.

So grab your Dutch oven and get ready to indulge in these mouthwatering treats!

• Dutch oven desserts are versatile and can be cooked over coals or in a traditional oven.
• It is important to prepare the Dutch oven by lining it with aluminum foil, using a liner, or greasing it.
• Death by Chocolate and Fruit Cobbler are two popular Dutch oven dessert options.
• Dutch oven desserts can be customized and made with a variety of ingredients like fruit, oranges, or bananas.

Death by Chocolate: a Decadent Dessert for Any Occasion

I love making Death by Chocolate in my Dutch oven because it’s the perfect indulgent treat for any occasion. This decadent chocolate dessert combines rich cocoa powder, brown sugar, and mini marshmallows to create a gooey, fudgy base.

I then pour a luscious chocolate cake mix over the top and sprinkle it with chocolate chips for an extra dose of chocolatey goodness.

One of the best things about this recipe is that you can get creative with fruit combinations. You can add sliced strawberries, raspberries, or even a layer of sliced bananas between the fudgy base and the cake mix.

The result is a heavenly combination of chocolate and fruit that will satisfy any sweet tooth.

Fruit Cobbler: a Versatile and Customizable Treat

Spray the pan with cooking spray or use a liner before layering the frozen fruit at the bottom. Fruit cobbler is a versatile and customizable treat that offers endless possibilities for delicious variations. With a simple base of cake mix and soda, you can create a delightful dessert using your favorite fruits. From classic combinations like peach or cherry to more unique options like mixed berries or tropical fruits, the choice is yours. Get creative with your fruit filling options! To help inspire you, here’s a table showcasing some customizable cobbler variations:

Whether you prefer a crunchy streusel or a sweet cinnamon sugar topping, these customizable cobbler variations are sure to satisfy your dessert cravings. So grab your favorite fruits, whip up a delicious cobbler, and enjoy the fruity goodness!

Orange-Scented Desserts: Sweet and Tangy Delights Using Fresh Oranges

Using fresh oranges, I love creating sweet and tangy orange-scented desserts that are bursting with flavor. There are so many creative ways to use orange zest and juice in your baking. Here are three delightful orange-scented desserts that will satisfy your sweet tooth:

Orange-Scented Cake: Cut the top off oranges and scoop out the insides. Fill the oranges with muffin or cake mix and top with the orange top. Wrap them in foil and bake them to perfection. This dessert is not only healthy but also makes for a delicious breakfast when filled with pancake batter.

Orange-Scented Glazes: Drizzle an orange-scented glaze over your favorite cakes or pastries for an added burst of flavor. Simply combine powdered sugar with orange zest and juice until you achieve a smooth and pourable consistency.

Orange-Scented Frostings: Add a twist to your frostings by incorporating orange zest and juice. Whip together butter, powdered sugar, vanilla extract, and a hint of orange zest and juice until light and fluffy. Spread this luscious frosting over your cakes and cupcakes for a citrusy delight.

With the vibrant aroma and tangy taste of oranges, these orange-scented desserts will surely leave you craving for more.

S’mores-Inspired Desserts: Indulge in the Classic Campfire Treat Without a Fire

To recreate the classic campfire treat without a fire, simply combine sugar, melted butter, egg, and vanilla in a bowl. These ingredients will form the base for your s’mores-inspired dessert.

Now, let’s get creative with some unique twists on this beloved treat. How about trying a s’more bar? Press the mixture into a pan and partially bake it. Then, top it with marshmallows, chocolate chips, and more graham cracker crumbs.

Another option is to make s’more cookies by incorporating the classic flavors into a cookie dough.

You can also make s’more dip by layering melted chocolate and marshmallow fluff in a baking dish, and then serving it with graham crackers for dipping.

The possibilities are endless when it comes to enjoying s’mores without a fire. So go ahead, indulge in this sweet and gooey delight anytime, anywhere.

Baked Banana Desserts: Delicious and Gooey Banana Creations

I love baking banana desserts because they always turn out deliciously gooey and full of flavor.

One of my favorite recipes is for caramelized banana delights. To make these gooey banana treats, I start by melting some butter in a skillet and adding brown sugar and cinnamon. Once the mixture is bubbling and fragrant, I add sliced bananas and cook them until they become caramelized and soft. The aroma that fills the kitchen is absolutely heavenly!

Once the bananas are caramelized, I like to add some toppings like pecans, coconut, or even some pound cake for extra indulgence. I serve these warm over a scoop of ice cream and sprinkle on some additional toppings for a truly decadent dessert. The combination of the caramelized bananas, creamy ice cream, and crunchy toppings is simply irresistible.

These caramelized banana delights are the perfect way to satisfy a sweet tooth and enjoy the natural sweetness of ripe bananas.

No-Bake Cheesecake: Easy and Creamy Dessert That Requires No Oven

No oven is needed to make this easy and creamy no-bake cheesecake. It’s the perfect dessert for those hot summer days when you don’t want to turn on your oven. The best part is, you can get creative with the flavors and toppings to make it your own.

For alternative flavors, you can try adding in some fresh fruit like strawberries or blueberries for a burst of sweetness. You can also experiment with different extracts like almond or coconut to give your cheesecake a unique twist. As for toppings, the possibilities are endless. You can go traditional with a dollop of whipped cream and a sprinkle of chocolate shavings, or get adventurous with crushed cookies, caramel sauce, or even a drizzle of Nutella.

When it comes to presentation, think outside the box. Instead of the usual round cheesecake, try making individual mini cheesecakes in jars or using a muffin tin for bite-sized treats. You can also get creative with the crust by using crushed pretzels or graham crackers for added texture and flavor.

No-bake cheesecake is a versatile dessert that allows you to let your imagination run wild. So go ahead, get creative, and enjoy a delicious and hassle-free treat that will leave everyone asking for seconds.

Cinnamon Apple Crumble: Warm and Comforting Dessert With a Crunchy Topping

Baking up a warm and comforting cinnamon apple crumble is a delightful way to enjoy a crunchy topping on a chilly evening. This classic dessert is a perfect combination of sweet apples, warm spices, and a buttery crumble on top.

While cinnamon apple is a popular flavor, you can also explore alternative fruit options like pear or peach to create a unique twist.

The key to a delicious crumble lies in the creative crumble toppings. You can add chopped nuts, such as walnuts or pecans, for extra crunch. Sprinkling a handful of oats or shredded coconut on top adds texture and flavor.

Don’t forget to drizzle some caramel or maple syrup over the finished crumble for a decadent touch. With its comforting aroma and delightful taste, cinnamon apple crumble is sure to become a favorite dessert for any occasion.

Can I Use a Dutch Oven for Desserts Other Than the Ones Mentioned in the Article?

Yes, you can definitely use a Dutch oven for desserts other than the ones mentioned in the article. Get creative and try out alternative Dutch oven desserts with unique twists on classic favorites.

What Are Some Alternative Toppings I Can Use for the Death by Chocolate Dessert?

For the death by chocolate dessert, some alternative toppings could be crushed cookies, chopped nuts, or a drizzle of caramel sauce. A Dutch oven can be used for various desserts like fruit cobblers, orange-scented cakes, s’more bars, and baked banana splits.

Can I Use Fresh Fruit Instead of Frozen Fruit for the Fruit Cobbler?

Yes, fresh fruit can be used instead of frozen fruit for the fruit cobbler. As for alternative toppings for the death by chocolate dessert, you can try crushed cookies, chopped nuts, or a drizzle of caramel sauce.

Are There Any Variations of the Orange-Scented Desserts That Don’t Involve Baking?

Yes, there are variations of the orange-scented desserts that don’t involve baking. One option is to make orange-scented popsicles by blending orange juice, yogurt, and honey, then freezing the mixture in popsicle molds.

Can I Substitute the Graham Cracker Crumbs in the S’more Bars Recipe With Something Else?

Yes, you can substitute the graham cracker crumbs in the s’more bars recipe with crushed gluten-free cookies or pretzels for an alternative crust. It adds a delicious twist and makes it suitable for those with dietary restrictions.

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As an affiliate, we may earn a commission from qualifying purchases. We get commissions for purchases made through links on this website from Amazon and other third parties.

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Planet cruise, cruise.co.uk.

Planet Cruise   Reviews

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Reviews 4.8.

9,170 total

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Would recommend booking with Planet Cruuse

This the second holiday that Amber from Planet cruise has booked for us and again extremely happy with the service she provided, extremely helpful.

Date of experience : April 02, 2024

Ease of booking

Planet Cruise staff are always very helpful, polite and friendly, efficient and happy to help. The experience was made better by not having to wait ages in a queue to be connected. Instead my telephone number was recognised for a call back.

Date of experience : March 23, 2024

Got through very quickly to Sam very…

Got through very quickly to Sam very helpful as I couldn't pay on-line she had everything I wanted in front of her went through booking gave us our cabin number etc all the legality was dealt with 5min well spent.

Date of experience : March 31, 2024

Madeline Rowsell has been so helpful

Madeline Rowsell has been so helpful, booking 2 separate cruises for us. Nothing was too much trouble for her and she answered all my questions, which made everything seem so effortless.

Date of experience : March 28, 2024

Make sure to shop around

Planet Cruise and Iglu Cruises are the same company selling exactly the same holidays. I tried Iglu first, Planet where £180 cheaper for the same holiday plus their advisor Laura Lamb was much more friendly and accommodating.

This was a good experience and as such…

This was a good experience and as such an advance booking (2026) allowed us to review some elements later which is very useful. Why four star instead of five? I get very irritated by all the focus on wanting me to make all my engagement online. If I have decided I need to phone, I need to phone, so I just get very fed up by being told to try online instead.

Date of experience : March 05, 2024

Sam the cruise specialist amazing

Sam was amazing when dealing with her via emails as we have time difference and from different country the communication was clear and she was very thoughtful and helpful too. Finally got to speak to her she was understanding and helped me through the process. Thank Sam

Date of experience : March 27, 2024

Competitively priced and easy to book!

Booking the cruise was very easy! Clearly set our website. A better price than going directly to the cruise ship company too! Highly recommended

Excellent travel company.

Amanda was knowledgeable about the product and made my booking quickly and efficiently. She was friendly, easy to talk to, and ensured I was given all the necessary information about my forthcoming holiday.

Date of experience : March 30, 2024

Very helpful customer service.

Amber was very helpful and knowledgeable about cruising. She explained everything well and clearly. We were very pleased with our experience and booked a cruise.

Iona cruise

Daisy was very helpful, professional and friendly. The booking was made easily and quickly. Great thank you.

Date of experience : April 01, 2024

Bad Customer Service with Planet Cruise

Booked our holiday with Planet Cruises, the Agent was very chatty. At the time of booking our holiday we asked for a room with a sea view. When getting our booking details there was no sea view room booked. I complained and complained for weeks. The recording was checked of our conversations with the Agent who hadn’t listened to me and booked a partial sea view room. We were given some compensation for her incompetence. I contacted you again as my husband has a disability which I bought to your attention last year in November 23. I contacted the hotel myself as I was not getting no satisfaction from customer services to request a ground floor room and then I informed you , but yet again I wasn’t listened to by your customer service. Then I then received an email from you on 14th March just 4 weeks before our holiday stating that there are 120 steps to the hotel and rooms as the hotel is built on a hill. This was never mentioned by the agent when booking this holiday, it should have been mentioned whether you have disabilities or NOT. When I sent an email in November last year asking for special assistance, then I should been informed about the steps, but this was never mentioned regarding the many steps. I would have certainly lost my deposit and not paid the final amount if somebody had informed me earlier. I feel that this holiday is becoming a nightmare from HELL.

Your agent was efficient and friendly…

Your agent was efficient and friendly and made the booking process as painless as possible

Book online

I always use Planet cruise for my cruise holidays, the site is quick and easy to use and you can book most cruises online easily.

Date of experience : March 26, 2024

Very easy booking experience

Very easy to navigate the website, details are all clear and easy to understand and the customer portal works very well

Professional and friendly service - thank you

I was contacted following me browsing a cruise on line - Sarah was friendly, professional and knowledgeable - she responded to my questions and offered to hold my preferred choice of cabin giving me time to think over info, greatly appreciated. Sarah called me at a prearranged time and my cruise is booked - thank you Sarah

Date of experience : March 25, 2024

Excellent Service

First time We have booked a cruise using a specialist cruise company. Maddy was excellent and managed to sort everything We required

Verity could not have been more helpful…

Verity could not have been more helpful and patient. She checked out quite a few possibilities of what I wanted from a cruise and came up with the perfect cruise! She took time and was so friendly with a good sense of humour! Thank you, Verity! You are a credit to the staff and will definitely book with you again! :))

Date of experience : March 22, 2024

Cruise with confidence

We have been booking our cruises with planet cruise for about 15 years . The service is 2nd to none, you can’t get a better service specially Taylor made holidays. They are friendly and always there to help you. No matter what. So don’t be silly, but with confidence we have saved thousands over the years.

Date of experience : March 20, 2024

Amazing customer service

Wendy was amazing.She provided us with options to cut the cost and also gave us recommendations of lots of things to do onboard the cruise. Very friendly and no question was a problem. She is a credit to your company.

Date of experience : March 15, 2024

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Reviews 1.6.

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I booked a cruise and stay in the…

I booked a cruise and stay in the Caribbean from Barbados but because of covid we decided to change the cruise to a med cruise later in the year. We were expecting a refund pretty quickly but instead we're still waiting in may for a refund in January

Date of experience : 13 May 2022

Still waiting for OVERPAYMENT REFUND.

Having rebooked a cancelled cruise through Planet Cruise on 12/11/2020 we are still waiting for a refund of £612 which a result of an OVERPAYMENT !! refund due as the cabin rebooked was of a lower price. The rebooked cruise is with the same cruise line. It is now 165 days and counting. Despite several phone calls and emails which tell me my refund is being dealt with still waiting. Had know this would happen I would have gone for full refund Planet cruise have has OUR money since 2/9/2019 when we paid in full for cancelled original cruise. Do not use this company.

Date of experience : 26 April 2021

Still waiting for cancelled cruise…

Still waiting for cancelled cruise refund after 135 days! What is particularly appalling is IGLU/Planet Cruise's refusal to commit to a refund date. This company must be acting in breach of it's travel agency licence - if not, there is a clear case for stronger regulation of such intermediaries given that they are handling significant amounts of customer funds.

Date of experience : 28 August 2020

Ive booked a cruise with this company…

Ive booked a cruise with this company and Ive rung them 4 times to amend the booking. Every time I have been cut off! I have emailed them several times as well and no replies to them either. Absolutely pathetic, with zero customer service.

Date of experience : 28 July 2023

I want my money back. Its been 9 months.

On April 1st 2020 I paid £466 deposit for a Dubai holiday with Planet Cruise. The holiday was cancelled. To date, 5th January 2021 I have not been refunded. I have written many, many emails, given my details for the refund, been told my claim has been escalated but still no refund. As an older person I should not have this kind of worry in my life. I would like to say that this holiday was not cancelled because of the Covid pandemic. The P and O ship was sold. Selling a ship is not something that happens overnight and I imagine that when the holiday was booked the plan to sell was already in the pipeline,- just nobody told me. Let this be a warning to anybody thinking of booking a cruise with Planet Cruise in these uncertain times. I am now going to take this further. I feel that I have been very badly treated.

Date of experience : 06 January 2021

Despite you having my cruise refund…

Despite you having my cruise refund money, still no refund for the cruise sailing 17th March. Sadly also a second cruise now cancelled and know what a battle I'm in for due to your greed!! Worse if all, we have another cruise booked with you next April and still paying each month faithfully! Never ever will I cruise with you/iglu again. So I get an email from trust pilot asking if I will share additional information with Planet cruise, booking ref etc. Immediately provided by me. They send a generic email not even to my email address, but to my husbands who has had zero contact with them whatsoever... Why to him when I am lead passenger and the onky email correspondence in our records? Yes I know why to avoid.... Email is apologising, blaming the pandemic, unable to confirm when I will get our refund but we are priority, blah blah bulls**t. I immediately reply as my husband forwarded the email to me. I made our views abundantly clear and will do everything within my peer now to ensure this company are fully exposed. Never ever will I book another cruise with this abysmal company. Anyone associated with this scandalous behaviour are as bad. 179 days still nothing!!!

Date of experience : 12 September 2020

175 DAYS AND STILL WAITING

My Aunt and Uncle were due to cruise with P&O in March 2020. Their cruise which was booked through Planet (owned by Iglu) was cancelled on March 11th 2020. Still no refund after 175 days. Today I have signed the Which petition and enlisted the help of their MP to try to get their refund processed. DO NOT BOOK A HOLIDAY THROUGH IGLU.

Date of experience : 03 September 2020

Do not give this company your money

Do not give this company your hard earned money! Princess Cruise confirm that planet cruise never made the payment for our cruise that we paid for in March! So they have sat on our money since that date. Our cruise was cancelled about 6 weeks later and here we are 153 days on and Planet Cruise still have our £10K! Promised we’d have it in 90 days then 120 days, now I don’t even get a reply from. Absolute shower of a company

Date of experience : 07 October 2020

Absolutely shocking level of service

Planet Cruise should be avoided at all costs as we have had a terrible experience and we have not even left home for our cruise! It all started with the cancellation of our Easy Jet flight and has went down hill from there. We only found out about the cancellation when trying to check in, not sure when Planet Cruise would have told us. Emirates flight not released until we pushed them. Eventually had to contact MSC Cruises to ask them to send our cruise tickets to Planet Cruise as they had not requested them. This was less than 10 days before we depart. Had to rearrange the trains ourselves and the list goes on. When you do get through to customer services [ waiting time easily more than 40 mins] the people do not appear to really understand what they are doing. They will say people are sick or are trainees with minimal support. I requested to speak to Management however you have to wait up to 48 hours to get a call back. 60 hours have past and still waiting... We have paid Planet Cruise in excess of 16,000 pounds for a terrible service. Beware! PS If you press option 1 on their phone line for sales it is answered in approx. 3 minutes!

Date of experience : 07 November 2019

Shocking Customer Service

We have not even gone on the cruise yet and I am dreading the whole experience. The customer service is non existent and for the last 3 days I have spent 7 hours on the phone to sort my cruise out. This cruise is one that was cancelled last year due to Covid. We transferred it and expected it to be fine. All paperwork has been sent for last years cruise nothing has been changed i.e. name of ship, cruise date etc. On receiving our tickets and and guest booklet on 9th July I find two balcony cabins that were booked next to each and confirmed on 22nd January 2022 are now 2 decks apart. I have spoken to Planet/Iglu who say that it is Royal Caribbean and that they have had difficulty contacting Royal Caribbean for a response. I have called Royal Caribbean myself tonight to be told Planet need to make the changes as was advised Sunday 10th July. They are unable to make any changes. Where do I go next?????? Planet even told me as a goodwill gesture Royal Caribbean was offering me $100 good will. I have told them I don't want the goodwill I want two cabins next to each other as booked. It is a first cruise for my daughter and family and as my grandson is disabled we wanted to be next to them. No one is helping resolve this. I will not be cruising with RC again and not booking any future getaways with Planet/Iglu. Feeling nervous about the whole situation.

Date of experience : 11 July 2022

I am posting this as all my previous…

I am posting this as all my previous comments have disappeared still waiting for my refund from March this company is a joke and all I can say thieves

Date of experience : 16 November 2020

Terrible service

Terrible service, waited a week for a reply, and the info was no more than what’s on the Planet Cruise website. Utter rubbish .

Date of experience : 19 September 2022

Thieves! Still not got back my money from a cruise cancelled in May. 167 days £3200, fobbed off god knows how many times with excuses. If you want to lose money go ahead and book. Check out the FACEBOOK IGLU REFUND ACTION GROUP FOR PROOF.

They have stolen my money!!!

I often tune into the Planet Cruise programme on Ideal World on a regular basis and came across the perfect holiday in 2019 sailing on one of the NCL ships to Canada and America in 2020. I was so excited by this trip that I paid a deposit of £450 straightaway to secure it. But unfortunately before I could pay off the rest of it, the pandemic happened and it was cancelled, however I was given the option of transferring it to 2021, which I was more than happy to do! In June this year I received an e-mail to say that yet again the cruise had been cancelled, which was really disappointing, but on this occasion I decided to ask for a refund! In order to get the refund, I had to progress chase on a couple of occasions. I eventually received my refund but minus £50.00. When I asked over a period of 2 months why I was only refunded £400.00, no one could give me an answer as to why they had kept back £50.00. To cut a long story short, at the time of writing this review, they still have not refunded me the full amount, and each time I called them to try and sort it out, I was basically fobbed off. Therefore as far as I am concern they have effectively, STOLEN MY MONEY! Thank goodness I had not paid the full amount at the time for £3,600. All I can say is don’t book with Norwegian Cruise Liner, Planet Cruise, or Igloo whatever they call themselves, as between them they are a total rip off! Just think depending on how many passengers were booked on that ship, if they kept £50.00 back from each passenger, then they have made a lot of money without the ship sailing anywhere! So somebody somewhere is gathering a lot of interests on all our money! These brands as far as I am concern have definitely been damaged, and I would strongly suggest that Ideal World severs their partnership with Planet Cruise as it will also be responsible for damaging their brand, because judging by other reviews no-one trusts Planet Cruise anymore!!!

Date of experience : 08 September 2021

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Booking FAQ

What is a Blues Cruise Reservation username & password? Each Blues Cruise guest creates a unique username and password that will allow you to book a cabin. If you have previously traveled on a Legendary Rhythm and Blues Cruise, your username and password will remain the same. If you do not remember your user name and password, you can reset them via this link .

Logging in with your user name and password will allow you to prebook and waitlist upcoming cruises, update personal and credit card information, make payments and use your specific token ID to select your stateroom.

How do I create my username and password? If you have sailed or been on a waitlist, simply follow these instructions:

• Go to the following link:  LRBC Reservation System
• Click: “Forgot you User Name or Password?”
• Input your Email Address, legal first name and legal last name (your email, first and last name must match what is in our reservation system)

This will generate a one-time use  “verification code” that can either be copy and pasted – OR – you may click the “ continue”  button directly from the email. This will re-direct you back to the website to create your user name and password.

If you are brand new to our reservation system, you can create your online account here:  LRBC Reservation System

Where can I book my cabin? You can place a reservation by logging into your Blues Cruise account  OR by clicking the  “BOOK NOW”  button on the specific event’s page on our website. In order to reserve a stateroom, you will need to have your specific log-in information and also your unique token which will be assigned and emailed to you shortly before your booking date.

How do I make a payment? You can make a payment anytime either by:

• L ogging into your Blues Cruise Reservations Account at:  My Account
• Sending a check, money order or cashier’s check payable to Blues Cruise
• Contacting the Blues Cruise Travel Team at (816) 753-7979

What type of payments are accepted? LRBC accepts Visa, Mastercard, Discover and American Express. Checks, cashier’s checks and money orders are acceptable & encouraged forms for making future payments. Pay in full discounts may be available and details will be announced along with the line-up and cabin selection information.

Please make checks payable to Blues Cruise and mail to: LRBC 313 Lawrence Street Kansas City, MO 64111

Does Blues Cruise automatically charge my credit card on the payment due dates? LRBC does NOT automatically charge your credit card on file unless you specify that you would like us to.  It is each guest’s responsibility to make the scheduled payments on time. We do reserve the right to cancel reservations who are not paid by the final payment dates.

<b>What are your cancellation penalties? Prebook deposits are completely refundable until the date that you select your specific stateroom. Once inventory is held, applicable penalties apply. Please email to [email protected] for a list of cancellation penalties and/or a copy of our terms and conditions.

Do you offer Travel Insurance? Legendary does not sell travel insurance, although it is very highly recommended that you protect your cruise investment. Information on Travel Insurance and Travel Guard is available on our website: Insurance Information

What is a Booking Token? A booking “token” is simply the unique code that you will use to access the reservation system and select your specific stateroom on your assigned date. The token will go live at a specific date and time based on the priority of your pre-book that will allow you to access the reservation system and choose any of the available inventory. Only one cabin can be booked per token and tokens are non-transferable.

Your token I.D. may become invalid if attempted to be used prior to when it is set to be activated. Once token is deactivated, your only option to book your stateroom will be over the phone on your date and time which will drastically effect your available cabin options.

What if the stateroom I want isn’t available? Once you have selected your stateroom, you can always waitlist for an alternate stateroom or location. Just give us a call or send us an email to let us know your 1 st choice of stateroom. Please be as specific as possible in your request.

What if I didn’t prebook? When can I place my reservation? If you did not place a prebook deposit, you will be unable to place a cabin reservation. Once prebooked passengers have selected their staterooms any remaining inventory will go to a general on-sale at a TBA date and time. If the cruise sells out through prebooked passengers, we will go straight into a waitlist. Exact details for the specific date and time that a waitlist will be available or any remaining cabins will become available, will be announced in a mass email to our general email list. To join the list and ensure you receive this notification, sign up here . Joining our mailing list will not add your name to a waitlist or guarantee a stateroom.

Are there discounts available? We do offer an early payment discount. If your account is paid in full by the date specified in your reservation confirmation, you will be eligible for a $100 per person discount. We do also offer a consecutive cruise Mojo Boogie discount of $150 per person. Mojo Boogie discounts are available to those who travel back to back cruises (not Oct to Oct, etc).

Any further questions regarding booking? Contact us at (816) 753-7979 or send us an email