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• Help & Support

With the Post Office travel app you can manage your Travel Money Card, access your travel insurance policy and book holiday extras on the move.

Here you’ll find help topics for both the app and the services it brings together.

New-look travel app out now

Our revamped travel app’s out now. It makes buying, topping up and managing Travel Money Cards with up to 22 currencies a breeze. Buying and accessing Travel Insurance on the move effortless. And it puts holiday extras like airport hotels, lounge access and more at your fingertips. All with an improved user experience. Find out what’s changed below.

• Our new app

What's changing and why

Why are we changing the travel app.

Our original travel app was built on a platform that’s no longer able to scale to support the volume of users we experience. 

By building a new app, we can also keep up to date with the mobile technology our customers use, which the older platform can’t do.  

What are the benefits of the new app?

The new-look travel app offers improved performance across all devices, and a platform we can grow and improve continuously in the future. That means an experience that keeps getting better for its users. 

This update also makes sure our app remains current with mobile technologies and what they make possible.  

Updating to the new app

Why can’t i use the old travel app on my phone.

The old app will be switched off on 27 March 2024, so won’t work after this date.

Our improved travel app is available now. It supports any device running on iOS 13 or Android 8 operating systems and above.

If you have an older operating system, here’s what to do:

• Check if you can update to a newer version of your operating system in your phone’s settings
• If you can’t, you can still access your Travel Money Card via our website.

You can use the Travel Money Card website to:

• View your balance
• Top up your card
• Move money between currencies
• View transactions
• Activate a new card

These functions aren’t available on the website at the moment:

• View your PIN
• Freeze your card
• Find your nearest ATM
• Find your nearest Post Office branch
• Add card to Apple Pay
• Authorise online transactions

Can I use my old travel app login?

If you have the previous version of the travel app installed and update to the new version, your login details will remain the same. 

However, for security, you’ll need to reverify the email address you signed up with. You’ll also need to set up a new passcode and/or biometric login, which will involve confirming some personal details. 

Can I view my existing Travel Money Cards?

If you’ve already bought a Travel Money Card through the previous app or in a branch, you can link it to the new app and keep using it. Currencies you’ve loaded using the app will still be available in the new one.  

When can I update to the new travel app on my device?

We’re migrating users of the existing travel app first. If you’re one of them and your device has auto updates turned on, the new travel app should install to it automatically. If you’re a new user and have an iOS device, you can download our app from the App Store now . It will be available to download in app stores for Android devices once we’ve finished migrating existing users.

Travel Money Card in the new app

Are the same currencies available.

All currencies available in the previous version of the travel app can be topped up and swapped in the new and improved version. 

Can I buy new Travel Money Cards in the app?

You can still order new cards within the new version of the travel app. 

Can I add my Travel Money Card to Apple Pay?

Yes, you can add your Travel Money Cards to your Apple Pay account in the new app just as you could in the previous version. 

Can I add my Travel Money Card to Google Wallet?

Sorry, not just yet. The updated app won’t support Google Wallet at launch. But we’re working on it. 

Why can I only see my last 20 transactions?

You’ll see a summary of your last 20 transactions displayed on the Travel Money Card page. To see more, press the ‘View all’ button at the bottom of the screen to show all previous transactions. 

Can I upgrade to the new app while I’m abroad?

If your device is set to download from your UK app store, you should be able to download the new app while abroad. You’ll need access to Wi-Fi or mobile data. Please note, using mobile data abroad can come with high charges.

If you can’t download the app, you can register any Travel Money Cards you have with us in your online account instead. Then you can download the new app when you get home and link it to your account. Your cards and/or policies should then appear within it.

Register a Travel Money Card

Features in the works

Where is the atm finder.

We’ve removed the ATM finder feature from the new app for its initial launch. We want to make sure it provides the right experience before it goes live. 

Where is the branch finder?

The branch finder feature has been removed from the initial launch version of the new app. We want to make sure it provides the right experience before it goes live. 

Where is the currency converter?

We've removed the currency converter finder feature from the new app for its initial launch. We want to make sure it provides the right experience before it goes live. 

Can I download app on an iPad or Android tablet?

No, sorry. At launch the new travel app will only be available on smartphone devices, not tablets. 

Other app questions

Can i use biometric login.

The new travel app continues to support biometric login. If you use an iOS device, you can use Touch ID and Face ID to access it. On Android devices, you can log in using fingerprint authentication. 

Why does the app want to know my location?

Location data will be used when the ATM and branch finder features are added later.  

You’re free to decline location permissions, or withdraw these at any time, without restricting the use of any features in the launch version of the app. 

Will the travel app have Welsh language support like the Identity apps?

There are no plans for Welsh language to be added to the app currently. 

How can I request my personal data be deleted?

Please let us know using our general enquiries form .

Download the app

The Post Office travel app is free to download to both Apple and Android devices. Get it from your store of choice and start using it today. 

Post Office travel app

Download now from your device’s app store: 

Need more help with our travel products?

Travel money card help.

To read all Travel Money Card FAQs, manage your card online or contact us about using it: 

Visit our Travel Money Card support page

Holiday extras help

Get help with travel extras booked online through Post Office 

Visit our holiday extras support page

New Travel Money Cards

How can i order my card.

You can get hold on a Travel Money Card in three ways. Each is very simple. 

• In our travel app: order and store up to three Travel Money Cards in the Post Office travel app . Delivery will take 2-3 days 
• Online:  follow our application process  to order your card online. Your card will take 2-3 days to be delivered. Once it arrives you can link it to our travel app to manage on the go 
• In branch: simply  find a nearby Post Office branch  and pop in to get your Travel Money Card there. Please remember to take a valid passport, UK driving licence or a valid EEA card to obtain your card, and you can take it away the same day 

Please note, you must be a UK resident over the age of 18 to obtain a Travel Monday Card. 

Whichever way you choose to order your card, don't forget to activate it once it arrives. Full details of how to activate your card will be provided in your welcome letter, to which your card will be attached if it’s been sent in the post. 

How long will my card take to arrive?

Whether you order your card in the app or on our website, it will be delivered to your home address in two to three working days.  

If you need a card in a shorter time, please check with your local Post Office branch. Exchange rates vary between online and branch. 

Currency questions

What currencies can i load onto my card.

The Post Office Travel Money Card can be loaded with up to 22 currencies at any one time. Top up with one or a few, if that’s all you need, or with all currencies at the same time. 

You can top up funds in each currency’s wallet, or transfer funds between the different wallets, in our free travel app or online.  

We recommend topping up with the currency of the country you're travelling to, rather than in pounds sterling (GBP).  

The currencies available are:  

EUR – euro   USD – US dollar   AUD – Australian dollar   AED - UAE dirham   CAD – Canadian dollar   CHF – Swiss franc   CNY – Chinese yuan   CZK – Czech koruna   DKK – Danish krone   GBP – pound sterling   HKD – Hong Kong dollar   HUF – Hungarian forint   JPY – Japanese yen   NOK – Norwegian krone   NZD – New Zealand dollar   PLN – Polish zloty   SAR – Saudi riyal   SEK – Swedish Krona   SGD – Singapore dollar   THB – Thai baht   TRY – Turkish lira   ZAR – South African rand 

How do I top up my Travel Money Card?

There are a few ways you can top up your card – either in branch, online or in our travel app. 

In the app, just click ‘Cards’ in the navigation bar at the bottom. This will take you to your Travel Money Card summary page, where you can see all the cards you’ve linked.  

Tap ‘View card activity’ on the card you want to top up. This will take you to a screen for that specific card, showing all currencies you have loaded onto it.  

To quickly top up a currency that’s already loaded, click the plus (+) sign next to the currency and enter the amount you wish to top up (minimum amount £50).  

You can also select the plus (+) sign by ‘Top up’ and choose an amount to top up with before selecting which of the 22 currencies to apply the top-up to.  

Tap ‘Continue’ to see your order summary, where you can amend your order if needed or continue to payment.  

If it’s your first top up, you’ll need to enter your payment card details on the next screen (‘Payment card’). 

I have money left on my card. What do I do?

You have 4 options: 

• Leave the money on your card for your next holiday 
• Visit any Post Office branch and withdraw the balance over the counter in Sterling. There’s a daily withdrawal limit of £300 per day 
• Spend your money in the UK as normal. We’ll move the money to Sterling every time you pay for something. Anything you don’t spend stays in the currency you have on the card. No fees apply, we just use the day’s exchange rate 
• Call us to ask for a refund. Please note that you’ll get a better exchange rate by spending on your card or withdrawing cash from a Post Office branch 

Using and managing your card

What do i do if my card is lost or stolen.

You need to call us immediately on +44 (0) 20 7937 0280 . We’re here 24 hours a day.   

We’ll cancel your card and work out the best way to replace it. A fee may be charged if we need to courier a replacement card overseas. 

If you think you have misplaced your card and want peace of mind, you can freeze spend on your card using the Post Office travel app, available on the  App Store  and  Google Play . You can unfreeze just as easily if you find your card again. 

How do I get or change my PIN?

The easiest way to get your PIN is in the app. With it you can check your PIN wherever you are in the world. 

Alternatively, you can call our automated line on +44 (0)20 7937 0280 and select Option 1. Your change of PIN can only be done at UK ATMs that accept Mastercard and offer the PIN change facility.

Where can I use my card?

Your card is accepted at 2.1. million ATMs and in 36 million retail outlets around the world – wherever you see the Mastercard logo. 

Please remember if you use the card in a currency other than the 22, we offer you will be charged a 3% cross boarder fee. 

Can I withdraw money from ATMs?

Yes, you can. You can use any ATM that accepts Mastercard. Fees will apply for every cash withdrawal. These fees are detailed online or on your welcome letter.  

Please be aware some ATMs may also charge you and this should always be displayed on the ATM screen. We always recommend you withdraw cash in local currency and don’t choose to pay in Sterling or accept their currency conversion. 

How do I delete my account?

Please contact our customer support team if you’d like to delete your Post Office travel account. Call +44 (0)20 7937 0280 any time, 24/7. 

About travel insurance

Why is travel insurance important.

Travel insurance is an important purchase for anyone going abroad for their holidays. 

Even in relatively safe locations such as central Europe, a myriad of things can go wrong. Flights can be delayed. Airlines can lose your luggage. Thieves often operate in tourist areas. And you could eat something that disagrees with you anywhere in the world. 

We hope none of these events happen to you. But, if they do, you could be out of pocket – and with emergency medical problems it could be by tens or even hundreds of thousands of pounds. 

Travel insurance may be able to help protect you against some of this risk. It’s a way to insure travel for you, those travelling with you and your belongings. 

If your luggage is lost, holiday insurance may not be able to replace it, but the payout from a claim can help recover any costs that you have had to pay to get temporary alternatives. 

In particular, the medical cover outside of the EU offered by insurance is a necessity. 

Within the EU, meanwhile, you may think an Ehic, or its replacement the Ghic, can cover all your medical needs. This isn’t true. Some of the most expensive medical services, such as repatriation, aren’t covered by the Ehic or Ghic. They’re limited to health cover and won’t help with things like cancellation, loss or theft.  

Even if you’re staying in the UK for your break, having holiday insurance will provide cover for lost, damaged or stolen possessions such as baggage, and cancellation, cutting your trip short or delay to your trip in some circumstances. 

What does travel insurance cover?

Post Office Travel Insurance can cover you for a single trip of up to 365 days*, or multiple trips** in a single year, anywhere in the UK or abroad. We also offer backpacker cover> for a single trip of up to 18 months. 

The type and level of cover provided depends on the policy type and options you choose, but can include cover for cancellation, cutting your trip short and abandonment of your trip, emergency medical expenses, lost, stolen or damaged baggage, lost, stolen or damaged passports or personal money, personal accidents and liability, legal protection. 

Optional additional cover available includes Covid-19 Cover upgrade, Gadget Cover, Sport and Activities Cover (including golf), Trip Disruption Cover (including Terrorism), Natural Catastrophe and Air Space Disruption) and Excess Waiver, plus 31-, 45- or 60-day trip extensions (on Annual Multi-trip policies only). 

Winter Sports Cover is compulsory for winter sports trips and Cruise Cover is compulsory if you’re going on a cruise. It’s important to check the different travel insurances available, and their various options and add-ons, to ensure you’ll be sufficiently covered for your trip and all you’ll do on it. 

* For Economy, Standard and Premier policies, the Singe trip policy will cover you for one trip up to: 

365 days for persons aged up to and including age 70 

90 days for persons aged between 71 and 75 

31 days for persons aged between 76 and above 

**For Economy, Standard and Premier policies under Annual Multi-trip policy although you can take as many trips as you want within the policy year, there is a maximum duration for each individual trip. This limit varies depending on the cover level chosen and will be 17 or 31 days. On some policies the limit can be extended to 31, 45 or 60 days for an additional premium.  

> Backpacker policies only available on the Economy level of cover 

Emergencies and claims

I’m on my trip and need emergency medical assistance. what should i do.

Call our emergency medical assistance line any time, 24/7.  

0208 865 3074 

How do I make claim on my travel insurance?

For non-emergency claims, the quickest and easiest way to submit a claim is online. 

There’s no need to send or wait for documents in the post. Just upload them instead. And you can save your progress if you don’t have all the information you need, then return to complete your claim later. 

For some claims you could get an instant decision. 

Visit our claims page 

Manage your policy and options

How do i renew or cancel the renewal of my travel insurance policy.

When you buy an annual multi-trip policy, it can be renewed automatically or manually. Or, if you prefer it doesn’t renew, you can turn off the auto-renewal.  

Whatever your choice, we’ll write to you around 28 days before the date your current policy is due to end. We’ll detail any changes we’ll make should you wish to renew the policy and give you a quote for the next year’s cover. 

Automatic renewal:  when you buy a multi-trip policy, it will be set up to automatically renew at the end of its term. If you want to opt out of this renewal, you can do so when making your purchase or at any time during the policy. Equally, if you don’t select auto renewal upfront you can turn it on later by calling our contact centre. 

Manual renewal:  if you’ve opted out of auto renewal, you can opt in manually later, such as when we send your renewal reminder or by calling our contact centre to set this up. It’s easy to renew through your online account or by calling our contact centre. If you miss the renewal date, you can still take out a new policy later. You’ll need to start a new quote, as the renewal quote is only valid until your current policy’s expiry date. This may also mean a gap in your cover until the new policy starts. 

Turning off auto-renewal:  if your existing policy is set to renew automatically but you change your mind later, simply turn it off at any point during the policy’s life, either in the app, in your online account or by calling our contact centre team.  

If you’re within the last 8 days of your policy, you’ll need to call our contact centre to do so. The later you do this the greater the chance a renewal payment will be taken by the bank. If this happens before your renewal cancellation is processed, we’ll make sure your payment is refunded. 

My policy includes flight delay assistance. How do I register a flight?

If you bought a Post Office Travel Insurance policy with our Premier level of cover, which includes flight delay assistance , you should have received an email from us with details of how to register for this service. 

If you can’t find the email or you arranged your policy in a Post Office branch or don't have an email address, all the information you need will be in your policy confirmation pack. You can only register your flight via the special link provided to you.  

• Read all travel insurance FAQs

How can I claim my account balance?

Your POca account is now closed and you should have received a letter notifying you of the date your account closed. From that date you will no longer be able to access your account either in branches or via ATMs. 

Until the 30th November you (or third parties) can access balances on closed accounts by completing and returning either an account closure form P6703 or a third party closure form P6702 via your local branch. The form provides the option to transfer your balance to a bank or building society account or you can choose to have a cheque sent to you.  If you have been moved to the imovo voucher service and do not have an account to transfer your balance into, you can speak to the POca contact centre on 03457 22 33 44 and they will be able to discuss other options that are available to you.  

From 1 December 2022 Post Office Limited will no longer offer any services relating to Post Office card account and closed accounts will be managed by J. P. Morgan Europe Limited.  A new customer service helpline will be provided from this date and full details of how to contact J.P.Morgan Europe Limited from 1 December will be provided on this page nearer the time.

• Other sections:

Post Office Travel 4+

Travel money card & insurance, post office limited.

• #86 in Travel
• 4.5 • 7.6K Ratings

Screenshots

Description.

Buy, add, and manage your Travel Money Cards, travel insurance, holiday extras and more all in one place. Take the new-look Post Office travel app on your adventures today.  Combining all the travel features our loyal app users love, this refreshed version’s now cleaner and simpler to use. So, it’s even easier to relax on your travels.  Do all this on the move   Manage your Post Office Travel Money Cards  · Buy and activate new cards in the app   · Add existing Travel Money Cards   · Top up with any of 22 currencies, including US dollars and euros  · Swap funds between different currencies   · Check your PIN, balance, spending, and daily exchange rates  · Freeze your card for security or to limit your spending  · Add your cards to your Apple Wallet   Buy and check your travel insurance  · Get a quote and buy cover – plus any add-ons to tailor it to your trip  · Link the app to your existing Post Office Travel Insurance policy  · View and download your policy documents  Get those holiday extras sorted  · Book parking at 60 UK domestic airports  · Find great deals on airport hotels  · Check into lounges at 100+ airports  · Fast track your security checks at 11 UK airports  · Book airport transfers to your holiday accommodation  · Hire a car with leading brands in over 60,000 locations  What to do now  Download the Post Office travel app today. Order or link your existing Travel Money Card and Travel Insurance policy.  Or order a Travel Money Card at your nearest Post Office branch. 

Version iOS App version 461.2

Bug fixes and performance improvements, all to make your experience the best that it can be. Recent updates include fixes to Apple Wallet, sign up and login journeys.

Ratings and Reviews

7.6K Ratings

Post office travel application

Now, the post office application has been very useful, as one can top up money whilst travelling as well as check ones balance on the travel money card. In conclusion, lastly, I found the travel money card particularly useful on 16th November 2019, evening time as one can search for useful tips and questions that one maybe concerned about before travelling, during and after travel, and for me, I found this application extremely useful, as there was information I needed to know before my travel, such as the currency of the country I am travelling to, and where to obtain the currency of the country I am travelling to shortly. Moreover, I thank the developers for making this useful, and appropriate travel application as I believe it is a safe as well as secure method of travelling with money, to the country of ones choice instead of carrying loads of cash around in different currencies, and risking theft issues or lost issues. Also, I found the help and advice section on the website useful, as I had forgotten my PIN number as I never used my travel money card for a while, and I was able to call up a number from the travel money website, and follow the on phone instructions to retrieve my PIN number once again. Next, thank you developers for making this travel application once again. Many thanks Hannah Boyce

Developer Response ,

Thanks very much for the fantastic feedback, glad you like the app and the product.

Dreadful new App not working for 3 days now

Rang customer services 3 days ago now as newly downloaded App top up button gives an error that it can’t fetch the rates right now so have to go on main website to do that. Then when you use the card it doesn’t update the balance. It retrieve the pin either. The card was then unsupported in an ATM when I tried doing a balance enquiry. Different information from service staff who told me I needed to load another £50 minimum on card and buy something using chip and pin to use card for for first time. However that’s £3 commission just to load on £50 of your own money ! I don’t even need sterling on the card as the whole point is for using it abroad to TRAVEL!! So I had already bought Euros. The lady in the post office said I can’t use the card at all for online purchases however I managed to pay for my holiday eventually over the phone in euros once they had removed the security 3 times! A smarter assistant also said I don’t need to add sterling to buy something in U.K. - the euros will auto convert- which they did. Still stuck with a non working app and took 3 hours to finally get the card loaded and working to pay for holiday. Agh. Why so complicated

Thank you for your feedback. This will be shared with our development teams who are committed to improving the app experience for all.

Thank You Post Office

Local main clearing bank closed its branch. Called into the post office for some euro as the rate was in line and it was convenient accessible and handy and I was in a hurry. The staff were friendly, practical, product knowledgeable and the advice, service and overall helpfulness was first rate. I’m currently overseas and have used my card without problem; I have topped up using the app, again with no apparent problem. I don’t have the worry of carrying a lot of cash or suffering retailer ripoff rate charges. So overall a great service. Thank you Post Office, Boroughbridge, North Yorkshire. PS. I’m an older less tech savvy person so I would recommend this travel aide to all ages.

Thanks very much for your review. Hope you had an amazing break

App Privacy

The developer, Post Office Limited , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

Data Linked to You

The following data may be collected and linked to your identity:

• Contact Info
• Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Information

• App Support
• Privacy Policy

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The Post Office Travel Money Card Review: Key Features, Rates and Fees

If you’re heading overseas, a travel card could be a handy solution for covering your spending. They tend to be cheaper to use than your ordinary bank debit card, and can even offer better exchange rates compared to buying currency.

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There are lots of travel cards out there, but here we’re going to focus on the Post Office Travel card. We’ll run through what it is and how it works, along with fees, exchange rates, supported currencies and how to apply for one.

You are watching: The Post Office Travel Money Card Review: Key Features, Rates and Fees

And while you’re comparing spending options ahead of your trip, make sure to check out the Wise card. This international card can be used in 175 countries worldwide, automatically converting your pounds to the local currency at the mid-market rate. There’s only a small fee to pay for the conversion¹, or it’s free if you already have the currency in your Wise account.

But for now, let’s focus on the Post Office travel card.

¹ Please see Terms of Use for your region or visit Wise Fees & Pricing: Only Pay for What You Use for the most up-to-date pricing and fee information.

What is the Post Office travel card?

The Post Office Travel card is a prepaid Mastercard that you can load up with up to 23 currencies. You can use it for spending and ATM withdrawals in over 200 countries, in 36 million locations².

Simply top up with your chosen currency before you travel, then spend overseas without needing to convert currency.

The card is contactless and can be managed using the Post Office Travel app.

Key features and benefits

Here’s your quick at-a-glance guide to the main features and benefits of the Post Office Travel card ²:

• Contactless for making fast and convenient low-value transactions
• Available with Google Pay and Apple Pay
• Manage, top up, transfer between currencies and freeze your card using the Travel app
• Reload whenever you need to, with up to 23 currencies available
• Can be used wherever Mastercard is accepted
• 24/7 call centre help is available if you need it
• Wallet-to-wallet feature – where you can transfer any leftover currency to a new currency of your choice
• No charges when you spend abroad using an available balance of a local currency supported by the card (although there are some fees to know about – we’ll look at those next).

Post Office travel card fees and charges

Post Office travel cards are free to order and there are no charges for paying retailers in the currencies held on your travel money card. So, you can spend in shops, bars and restaurants without any charge – as long as you’re paying with an available balance of a currency supported by the card².

If you do use your card in a country with a local currency that isn’t supported by the card, you’ll be charged a cross-border fee of 3%². For example, if you go to Brazil and use your card at a local restaurant, you’ll be charged the cross-border fee of 3% as Brazilian real isn’t supported by the card.

You’ll also be charged for withdrawing cash from any ATM, even in currencies supported by the card. These ATM fees vary depending on the currency used. For example ²:

• Euro – 2 EUR
• US Dollar – 2.5 USD
• Australian Dollar – 3 AUD
• Pound Sterling – 1.5 GBP + commission of 1.5%
• Swiss Franc – 2.5 CHF
• Canadian Dollar – 3 CAD.

One last thing to note on the subject of fees. All Post Office Travel cards are valid for up to 3 years. Exactly 12 months after your card expires, you’ll start to be charged a monthly maintenance fee of £2².

Here is also a list of the European countries that charge the highest ATM fees.

Exchange rates

The Post Office offers exchange rates that move up and down according to the demand for currencies. So, the exact amount of travel money you’ll receive on your travel card will depend on the rate at the time of your purchase.

You can check the Post Office exchange rates on its website, travel money card app and branches. Keep in mind though that rates may vary whether you’re buying online, via phone or in-store.

The Post Office exchange rate is also likely to include a margin or mark-up on the mid-market rate. This is the rate you’ll find on Google or currency sites like XE.com, and is generally considered to be a fair rate. A margin added on top of this makes the rate worse for you, so you’ll get less EUR, USD or whatever other currency you’re exchanging.

Read more : 70 Best Valentine’s Day Wishes to Write in All of Your Cards

Wise only ever uses the mid-market exchange rate, with no mark-ups or margins. This means that your pounds go further, wherever you’re travelling to.

Currencies supported

You can load your Post Office prepaid travel card with funds in any of these 23 currencies²:

• EUR – Euro
• USD – US dollar
• AUD – Australian dollar
• AED – UAE dirham
• CAD – Canadian dollar
• CHF – Swiss franc
• CNY – Chinese yuan
• CZK – Czech koruna
• DKK – Danish kroner
• GBP – Pound sterling
• HKD – Hong Kong dollar
• HRK – Croatian kuna
• HUF – Hungarian forint
• JPY – Japanese yen
• NOK – Norwegian krone
• NZD – New Zealand dollar
• PLN – Polish zloty
• SAR – Saudi riyal
• SEK – Swedish kronor
• SGD – Singapore dollar
• THB – Thai baht
• TRY – Turkish lira
• ZAR – South African rand

You can top up your card with between £50 and £5,000 in any of the currencies listed above. The maximum you can hold is £10,000, plus you can load and spend up to £30,000 on your card each year².

Cash withdrawal limits vary from currency to currency. For example, you can withdraw a maximum of €450 euros or $500 US dollars² in a single transaction.

App overview

The Post Office Travel app is free to download from the Google Play and Apple App stores. You can use it to order and activate your card, monitor your balance and top up with currencies. Using the new wallet-to-wallet feature, you can also transfer leftover currency to other currencies of your choice in just a few taps.

You can also buy Post Office travel insurance, book airport parking and access other features through the app.

How good is the Post Office prepaid travel card?

The Post Office travel card is handy to have if you’re travelling and want to keep your money safe. You won’t need to carry cash around with you, or have to take time out of your trip to change currency.

Paying in local currencies is quick and easy, especially as it’s a contactless card. Plus, you can only spend what’s on it, so this can help you to budget.

As you can store 23 currencies on it, the card is convenient if you travel regularly or are taking multi-destination holidays. If you love visiting far-flung places, however, you might need a card that supports more currencies.

One drawback to consider is the exchange rate. While rates may be competitive (compared to changing money at the airport, for example), the Post Office is likely to include a margin or mark-up on the mid-market rate. There are also charges for using your card at an ATM.

So, it’s important to shop around and compare other travel money cards, as some could offer you a better deal.

Take the Wise card, for example. With this contactless international card, you can spend in 175 countries and manage over 50 currencies in your Wise account. There are no ATM fees¹ for withdrawing up to £200 a month (2 or less withdrawals) and you’ll get the mid-market exchange rate on every transaction. Note, that Wise will not charge you for these withdrawals, but some additional charges may occur from independent ATM networks.

The Wise card will automatically convert your money to the local currency at the mid-market rate when you spend, for just a small conversion fee¹.

How to get and use a Post Office travel card

You can only get a travel card from the Post Office if you’re aged over 18 and a resident of the UK.

Ordering your card

There are three ways to order a Post Office Travel card:

• Download the Post Office Travel app and place an order there.
• Apply online at the Post Office website.
• Pop into a local Post Office branch to apply for a card. You’ll need to take a form of photo ID with you, such as a passport or UK driving licence.

If you’re applying in a branch, you should be able to pick up your card there and then. For applications made online or in the app, you’ll need to wait 2-3 days for your card to be delivered.

Card activation

You’ll need to activate your travel card before you can use it.

Read more : Easter eCards

You’ll be given instructions on how to do this in the welcome letter delivered along with your new card.

Using your card

You can use your Post Office travel card anywhere that accepts MasterCard, online and at ATMs³.

If you’re buying something in person, you’ll need to enter your PIN. If you’re in a country where Chip & PIN isn’t as widely available (such as the USA), you may be asked to sign to verify your purchase instead.

You can also make contactless payments for small amounts, although different countries have different rules and limits for this.

The Post Office’s terms and conditions list a handful of situations in which you shouldn’t use your card. These include the following³:

• Self-service petrol pumps
• Car hire or hotel check-in deposits
• Transactions on planes or cruise ships.

How to top up your card

The easiest way to top up your Post Office Travel card is using the app. If you prefer, you can also top up at the Post Office website or in a local branch³.

Buying back currencies

If you have unused currency on your card, there are a couple of options available. You may be able to withdraw it at a local Post Office branch or ATM, although fees may apply³.

Alternatively, you can use the new wallet-to-wallet feature in the app³. This lets you transfer unused balance in one currency over to another. For example, you can transfer unused USD to EUR, ready for your next trip to Europe.

How to contact the Post Office about your card

You can call the contact centre on 0344 335 0109 when you’re in the UK or +44 (0) 20 7937 0280 when you’re overseas³. Lines are open 24 hours a day, seven days a week.

You can also contact the Post Office Travel Card Customer Services department via the following methods³:

• By post at Post Office Travel card, PO Box 3232, Cumbernauld, G67 1YU
• By email at [email protected].

Post Office Travel Card: troubleshooting tips

Here’s how to deal with some common problems you might have with your travel card.

How do I report a lost or damaged card?

If you lose your Post Office currency card or discover that it’s damaged, just phone the contact centre. They’ll block it and send you another. You can also freeze your card using the app.

What should I do if my card is declined or blocked?

Firstly, check your account via the app to make sure you have enough money in it. If you have enough to pay for your item or have less than you should have in your account, call the contact centre.

What if I’ve forgotten my PIN?

If you can’t remember your travel money card PIN, phone the contact centre. They can issue you with a new one.

What happens when my card expires?

You should receive a new card automatically³. If it hasn’t arrived after the expiry date, call the contact centre and they’ll issue you with one.

And that’s pretty much it – everything you need to know about the Post Office Travel card. It’s handy if you don’t want to carry cash around or exchange currency while on holiday. And you can use it in multiple countries, as it supports 23 currencies. The app is another great feature, letting you top up and manage your money on the move.

But just remember to compare exchange rates and fees (especially for those all-important ATM withdrawals) before choosing a travel card for your trip – as you could be getting a better deal elsewhere.

Sources used:

• Wise – terms and conditions & pricing
• Post Office – Travel Money Card
• Post Office Travel card – Terms and Conditions

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Using the Post Office Travel Money Card: Pros and Cons

Table of Contents

What is the post office travel money card, pros of the post office travel money card, cons of the post office travel money card, user experiences and reviews, how to get and use the card, best practices for cardholders, alternatives to the post office travel money card.

T he Post Office Travel Money Card is a convenient and secure way for UK residents to manage their finances while traveling abroad. This prepaid card allows travelers to load funds in multiple currencies, offering a practical alternative to carrying cash or using credit cards overseas. It’s particularly popular among those who seek a controlled and budget-friendly travel spending method.

The Post Office Travel Money Card is a prepaid, multi-currency card that can be loaded with up to 23 different currencies. It functions similarly to a debit card but is specifically designed for international travel. The card can be used to make purchases at millions of locations worldwide where MasterCard is accepted and to withdraw money from ATMs.

• Convenience and Ease of Use : The card is straightforward to obtain and use. Travelers can easily load funds onto the card online or at a Post Office branch.
• Security Features : The card is not linked to a bank account, reducing the risk of fraud. Additionally, if lost or stolen, it can be easily replaced.
• Wide Acceptance : Being a MasterCard product, it’s accepted at a vast number of outlets and ATMs worldwide.
• Currency Exchange Rates : Users benefit from competitive exchange rates compared to traditional currency exchange services.
• Budget Control : The prepaid nature allows travelers to manage their spending effectively, avoiding the risk of debt.
• Fees and Charges : Although the card offers free purchases, there are fees for certain transactions, such as ATM withdrawals and inactivity.
• Limitations in Usage : Some countries and establishments may not accept the card, limiting its utility in certain situations.
• Reloading Issues : Adding more funds to the card can be less straightforward, especially in remote areas or during non-business hours.
• Customer Service Concerns : Some users have reported issues with customer service, particularly in resolving card-related problems quickly.
• Comparison with Other Travel Money Options : While the card has many benefits, it may not always be the best option compared to other travel money products, like credit cards with no foreign transaction fees.

Feedback from users generally highlights the convenience and security of the card. However, some have noted the fees and reloading issues as drawbacks. It’s essential to consider both the positive and negative aspects to make an informed decision.

Obtaining the card is a simple process, either online or at a Post Office branch. Users need to load the card with the desired amount and can start using it immediately. For reloading, options include online transfers or visiting a Post Office.

To maximize the benefits of the card:

• Keep track of spending and remaining balance.
• Be aware of the fees for different transactions.
• Have an alternative payment method as a backup.

Other options include other brands of travel money cards, credit cards with no foreign transaction fees, and traditional cash exchange. Each has its pros and cons, depending on individual travel needs and spending habits.

The Post Office Travel Money Card is a valuable tool for travelers seeking a secure and convenient way to manage their funds abroad. While it has several advantages, potential users should also be aware of its limitations and fees.

Q: How does the Post Office Travel Money Card work? A: It’s a prepaid card that you load with currency before traveling. You can use it for purchases and ATM withdrawals anywhere MasterCard is accepted.

Q: Are there any fees associated with the card? A: Yes, there are fees for certain transactions like ATM withdrawals, and there may be inactivity fees if the card is not used for a prolonged period.

Q: How do I load money onto the card? A: You can load money online or at any Post Office branch. The process is simple and can be done in multiple currencies.

Q: What should I do if my card is lost or stolen? A: Contact the Post Office immediately to report the lost or stolen card. They will arrange for a replacement and transfer the balance from the old card.

Q: Can I use the card in any country? A: The card is accepted in most countries worldwide. However, it’s always best to check the specific country’s acceptance before traveling.

Q: How does the card compare to using a regular debit or credit card abroad? A: Unlike regular cards, the Travel Money Card is prepaid, which helps in budget management. However, some regular cards might offer better exchange rates or lower fees, so it’s worth comparing options.

Q: Is the Post Office Travel Money Card a good option for all travelers? A: It depends on individual needs. The card is excellent for those who want a secure, budget-friendly way to carry money abroad. However, for those who travel frequently or to less common destinations, other options might be more suitable.

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Post Office Travel Card Review 

Travelling is one of the most exciting and liberating experiences out there. Whether you’re jetting off to a far-off destination or just exploring your own country, having the right travel card can make the whole experience easier and more enjoyable.

Are you planning a trip? If so, you may be wondering if the Post Office Travel Money Card is a good option for you. In this article, we’ll take a close look at the Post Office Travel Money Card, how it works, and what you need to know before using it. 

By the end of this guide, you’ll have all the information you need to make an informed decision about whether or not the Post Office Travel Money Card is right for your next trip.

Table of Contents

Benefits of Having a Travel Card

First and foremost, travel cards are an excellent way to earn miles and points. This can be incredibly valuable if you are a frequent traveller or want to visit somewhere far off where you’ll have to pay high airfare. Plus, you can use these miles and points to book travel, hotels, flights, vacation packages, and more. 

Another major advantage of travel cards is their versatility. As you travel, you’ll have the ability to withdraw cash from ATMs using your card, pay for purchases using your card, and even get roadside assistance on select cards. You’ll also have access to excellent trip cancellation and travel insurance. 

Plus, travel cards are typically easier to qualify for than other types of credit cards. This is because many companies view travel cards as a “safe” type of credit. However, having a travel card can also help to improve your credit score.

Post Office Travel Cards: What Are They?

The Post Office Travel card is a Mastercard prepaid card, which can be loaded with a choice of 23 currencies. ATMs are available in more than 200 countries where you can spend and withdraw money.

You can load your account with any currency before travelling and then use it abroad without having to convert your currency.

Post Office Travel offers a contactless card that can be accessed through its app.

Post Office Travel Cards Benefits and Features

Here’s a quick look at the Post Office Travel card’s main features and benefits:

• Payments for low-value items can be made quickly and conveniently using contactless technology
• Compatible with Apple Pay and Google Pay
• With the Travel app, you can manage your card, top it up, transfer currencies, as well as freeze it.
• You can choose from 23 different currencies and top it up whenever you need it
• Accepted everywhere Mastercard is accepted
• Call centre assistance is available 24/7
• Whenever there is currency left over, it can be transferred into another currency by using the wallet-to-wallet feature
• If you use a local currency supported by your card to spend abroad, there are no fees 

Post Office Travel Card Costs

Travel money cards from the Post Office cost nothing to order and no fees apply when you pay for purchases using the currency you hold. Provided your available balance is in a currency accepted by the card, you can shop, dine, and drink without any charges.

When using your card in a country that doesn’t support the currency of your card, you will have to pay a 3% foreign transaction fee. Using your card in Brazil, for example, will result in a 3% foreign transaction fee since the Brazilian Real isn’t a supported currency.

Despite the card’s currency support, you’ll still have to pay ATM withdrawal fees. Each currency has a different ATM fee. 

An example would be:

• Euro – 2 Euros
• Canadian Dollar – 3 Canadian Dollars
• US Dollar – 2.5 United States Dollars
• Swiss Franc – 2.5 Switzerland Francs
• Australian Dollar – 3 Australian Dollars
• Pound Sterling – 1.5 Pounds Sterling plus 1.5% commission

Regarding fees, one final note. There is a three-year validity period on all Post Office Travel cards. After your card expires, you will be charged a maintenance fee of £2 per month.

Exchange Rates

Exchange rates fluctuate based on the demand for currencies at the Post Office. Thus, you’ll receive a particular amount of travel money depending on the current exchange rate.

For travel money cards, you can get exchange rates at Post Office branches and on the website. Be sure to remember that rates may differ whether you are purchasing online, by phone, or in person.

In addition to the margin, the exchange rate at the Post Office will probably include a markup. When you search for the rate on Google or currency websites, you’ll most likely get an accurate one. Consequently, a margin will reduce the amount you receive when exchanging EUR, USD, or another currency.

A Post Office Travel Money company profits by offering its customers a better rate than the base rate. U.K. pounds are converted into U.S. dollars at a rate of 1.23 dollars per pound, for example. 

If you exchange £400 through Post Office Travel Money, you can get 1.18 USD per pound. In this case, there is a difference of £16 or 4%. Exchange rates are better when you exchange large sums of money . 

Exchange Rates for In-Branch Travel Money

According to the Post Office, in-branch exchange rates are determined by many factors, including branch location, competitor pricing, convenience, etc. The company will always strive to offer the best possible rate within these parameters. Online orders/distribution is the cheapest method for many retailers, as they can use centralised packing costs. Because of this, online exchange rates are always better than branch rates.

Comparing Post Office Travel Money Rates to Other Providers

There are several new services that it’s worth comparing directly to Post Office Travel Money.

Online-Only Banks

There have been several purely mobile banks launched in recent years both in the UK and across Europe. With services like Monzo, N26, Revolut, Monese, or Bunq, consumers can access a wide range of banking options. 

Each of these modern financial institutions provides services such as money transfer agencies and international travel cards, and it makes sense to compare them with Post Office Travel Money.

For example, Monzo facilitates international money transfers through the popular exchange company Wise. For example, when sending a thousand pounds to a Swedish account using Monzo/Wise, the recipient receives 12,103 Swedish crowns versus 11,546 with Western Union, a difference of around 5%.

Other Currency Providers

It may also be possible to transfer money at a better rate in some countries. Using Xendpay, you could send 500 pounds to Saudi Arabia, and the beneficiary would receive 2,289 Saudi Riyals instead of 2,158 Saudi Riyals with Post Office Travel Money.

Supported Currencies

Prepaid travel cards from Post Office can be loaded with any of the following 23 currencies:

• CAD – Canadian dollar
• JPY – Japanese yen
• USD – US dollar
• AUD – Australian dollar
• CHF – Swiss franc
• AED – UAE dirham
• CNY – Chinese yuan
• DKK – Danish kroner
• PLN – Polish zloty
• CZK – Czech koruna
• ZAR – South African rand
• GBP – Pound sterling
• TRY – Turkish lira
• HKD – Hong Kong dollar
• THB – Thai baht
• HRK – Croatian kuna
• SGD – Singapore dollar
• HUF – Hungarian forint
• SEK – Swedish kronor
• SAR – Saudi riyal
• NOK – Norwegian krone
• NZD – New Zealand dollar

Sending Money With the UK Post Office

Many Post Office branches and their website offer Post Office Travel Money. They offer convenient and quick foreign exchange services. They are useful for local currency exchanges because they are so widely available. Post Office services like international money transfers and travel cards offer additional options for sending and spending overseas.

How to Get and Use a Post Office Travel Card?

Post Office travel cards are only available to UK residents over 18 years old.

Ordering Your Card

To order a Post Office Travel card, you can do one of three things:

• You can order through the Post Office Travel app
• Visit the Post Office website to apply online
• Get your card at your local Post Office. It will be necessary to bring photo identification, like a passport or driver’s licence

Your card should be available immediately if you apply at a branch. Your card will be delivered within two to three days after you apply online or via the app.

Card Activation

It’s necessary to activate your travel card before you can use it. You’ll find detailed instructions in your welcome letter.

Using Your Card

ATMs and online sites that accept MasterCard accept Post Office travel cards, too. If you are buying something in person, you’ll need your PIN to verify your purchase and possibly your signature if the Chip and PIN system is not widely available in the country.

In some countries, contactless payments are also allowed for small amounts, although the rules and limitations vary.

According to its terms and conditions, you should not use your Post Office card in certain situations. 

Some of them include:

• Tolls on the road
• Petrol pumps with self-service
• Deposits for car rentals or hotels
• Airline or cruise ship transactions

Adding Money to Your Card

With the Post Office Travel app, you can add money to your card easily. Additionally, you can add money at a local branch or on the Post Office website.

Buying Back Currencies

Having unused currency on your card gives you a few options. You may be able to withdraw cash at your local Post Office branch or ATM, but there may be a fee.

Wallet-to-wallet transfers are also available in the app. You can transfer unused balances from one currency to another. In preparation for your next trip to Europe, you can convert unused USD into EUR.

Each currency listed above can be topped up for between fifty pounds and five thousand pounds on your card. Your card can hold up to ten thousand pounds, as well as carry out transactions of up to thirty thousand pounds annually.

Different currencies have different limitations on cash withdrawals. For example, in a single transaction, you may withdraw up to 450 euros or 500 dollars.

App Overview

On Google Play and the App Store, you can download the Post Office Travel app for free. With the app, you can activate and order your card, check your balance, add money to it, and more. 

In addition to transferring leftover currency between wallets, it’s possible to convert it to another currency you prefer by using the new wallet-to-wallet feature.

Furthermore, you can book airport parking, purchase travel insurance through the app, and use other features.

Contacting the Post Office 

If you need assistance, you may reach the contact centre by dialling 0344 335 0109 in the United Kingdom or 0044 20 7937 0280 from abroad. Customer service is available each day of the week at any time of the day.

In addition, you can reach Customer Services at the Post Office in the following ways:

• Postal mail at PO Box 3232, Cumbernauld, G67 1YU, Post Office Travel Card
• Send an email to [email protected]

Post Office Travel Card: FAQs

Here are some common travel card problems you might encounter.

When I lose or damage a card, what do I do?

Post Office currency cards are easy to replace if lost or damaged. Your card will be blocked, and another one will be sent to you. App users can also freeze their cards.

How should I deal with a declined or blocked card?

The first thing you need to do is ensure that you have enough money in your account via the app. If you don’t have enough money in your account to purchase your item, call the customer care centre.

If I forget my PIN, what should I do?

Call the customer service centre if you cannot remember your travel money card PIN. If you need a new one, they can issue it for you.

My card is about to expire. What should I do?

A new card should automatically be sent to you. You can call the contact centre if it hasn’t arrived after the expiration date, and they’ll issue you another.

Post Office Prepaid Travel Card Summary 

Travel cards from the Post Office are handy if you want to keep your money safe while you’re away from home. The convenience of not carrying cash around with you and not having to change money during your trip will make your trip much more enjoyable.

Because it’s a contactless card, you can pay in local currencies quickly and easily. This helps you budget because you can only spend what’s on it.

If you travel frequently or take multi-destination holidays, the card is convenient since you can store 23 currencies on it. A card that supports a variety of currencies might be more useful if you love exploring far-flung areas.

The exchange rate is a drawback to take into account. Post Office rates may be competitive (compared to airport exchange rates, for example), but they will likely include a margin or markup. ATMs also charge fees when you use your card.

Comparing other travel money cards could help you find a better deal, so make sure to shop around.

by Matt Woodley

Australia Post Travel Platinum Mastercard®

A prepaid travel card with 11 currencies to load from, giving you confidence when spending overseas.

• About Australia Post Travel Platinum Mastercard
• Fees & limits
• Get started
• Support & FAQs

The ideal prepaid card for overseas travel

Travel smarter with our Australia Post Travel Platinum Mastercard, a reloadable, multi-currency prepaid card that’s accepted wherever Mastercard is, worldwide 1 . Easily swipe or tap in-store, use online and withdraw money from ATMs 2 .

Load up to 11 currencies. Easily switch between USD, EUR, GBP, NZD, THB, CAD, HKD, JPY, SGD, AED and AUD on your travels.

Lock in your exchange rates. Know exactly how much you have to spend online or in-store with locked-in exchange rates 3 .

Travel safely. With no link to your bank account and Mastercard’s Zero Liability 4  protection against fraud and other unauthorised transactions. 

Total control.  Manage and load your prepaid travel money card on the go via    ‘ My Account ’ or the Australia Post Travel Platinum Mastercard app. 

24/7 global assistance. Card lost or stolen? Call for a replacement anytime. You may also be eligible for emergency funds assistance 5 .

Managing your travel money just got easier

Our Australia Post Travel Platinum Mastercard app makes managing your travel money faster and easier. Check your balance, reload in-app, track your spending and switch between currencies.

Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386837) arranges for the issue of the Australia Post Travel Platinum Mastercard in conjunction with the issuer, EML Payment Solutions Limited ('EML') ABN 30 131 436 532 , AFSL 404131. Australian Postal Corporation (ABN 28 864 970 579, AR No. 338646), the card distributor, acts as an Authorised Representative of Australia Post Services Pty Ltd (ABN 67 002 599 340, AFSL 457551). You should consider the Australia Post Travel Platinum Mastercard Product Disclosure Statement (PDF 248kB)  and Financial Services Guide (PDF 72kB)  before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

View the Target Market Determination (PDF 88kB)  for this product.

If you click on links to Australia Post Travel Platinum Mastercard you will be leaving the Australia Post site and be directed to a third-party site to place your order and complete your purchase. Please see the terms and conditions of the third-party site for further details.

1 The ATMs and POS terminals are not owned or operated by Australia Post, the Issuer or Mastercard Prepaid Management Services and Australia Post, the Issuer and Mastercard Prepaid Management Services are not responsible for ensuring that they will accept the Card

2 Some ATM operators may charge their own fees and set their own limits.

3 Lock in your exchange rates means the exchange rate is locked in for the initial load only. The exchange rates for subsequent reloads will be set at the prevailing exchange rate at the time of the transaction.

4 Further information relating to Zero Liability card protection can be found at the Mastercard website .

5 T&Cs apply. Customers must contact Customer Service to report lost or stolen cards. Emergency cash can be arranged up to the balance of your Australia Post Everyday Mastercard, subject to availability of funds at the approved agent location.

For a full list of Fees & Limits, refer to the Product Disclosure Statement (PDF 258kB) .

Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386837) arranges for the issue of the Australia Post Travel Platinum Mastercard in conjunction with the issuer, EML Payment Solutions Limited ('EML') ABN 30 131 436 532 , AFSL 404131. Australian Postal Corporation (ABN 28 864 970 579, AR No. 338646), the card distributor, acts as an Authorised Representative of Australia Post Services Pty Ltd (ABN 67 002 599 340, AFSL 457551). You should consider the Australia Post Travel Platinum Mastercard Product Disclosure Statement (PDF 248kB)  and Financial Services Guide (PDF 72kB)  before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Travel smarter with our prepaid travel money card

Buy your Australia Post Travel Platinum Mastercard® at a participating  Post Office  or online .

Register / Activate

Register  your prepaid travel money card online.

If you purchased your card online, you’ll need to activate it.

Load your card anytime online through ' My Account ', the Australia Post Travel Platinum Mastercard® app or at any participating Post Office .

Use your card wherever Mastercard is accepted 1 .

1 The ATMs and POS terminals are not owned or operated by Australia Post, the Issuer or Mastercard Prepaid Management Services and Australia Post, the Issuer and Mastercard Prepaid Management Services are not responsible for ensuring that they will accept the Card.

More information

• Product Disclosure Statement (PDF 339kB)
• Financial Services Guide (PDF 72kB)
• Target Market Determination (PDF 88kB)

Can't find an answer below? Call Card Services on 1800 549 718  within Australia or +44 207 649 9404  internationally for help 24/7.

If you have a transaction on your card that doesn't seem right, download the  disputed transaction form .

Frequently asked questions

Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as ​a team. We recognise their continuing connection ​to land, water and community. We pay respect to Elders ​past, present and emerging.