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13 Insider Tips From Royal Caribbean Travel Agents You Need to Know

Booking a Royal Caribbean cruise adventure opens the door to a world filled with unexpected delights and hidden opportunities designed to elevate your vacation from memorable to unforgettable.

Although you can book everything entirely online by yourself, there is a network of seasoned Royal Caribbean travel agents, experts in crafting the perfect cruise experience.

Through years of navigating the nuances of cruise planning, these agents have gathered a treasure trove of tips and tricks that can make all the difference in your voyage.

It’s a little-known fact among first-time cruisers that these travel agent services, rich with potential to transform your cruise into the trip of a lifetime, come at no extra cost to you.

Their fees are taken care of by Royal Caribbean, allowing you to benefit from their wealth of knowledge without dipping into your vacation fund.

This revelation often surprises new cruisers, who might not realize the full value a travel agent brings to their voyage planning.

With this in mind, we’ve tapped into the expertise of some of the most knowledgeable Royal Caribbean travel specialists to bring you a compilation of must-know secrets.

These insights are not just about making your trip easier; they’re about enhancing every moment aboard and ashore, ensuring that your cruise is as seamless, enjoyable, and rich with experiences as possible.

Table of Contents

Royal Caribbean Travel Agent Tips You Should Know

They Don’t Cost Extra

You may be surprised to know that using many travel agents won’t cost you a dime extra.

Royal Caribbean travel agents get compensated by a commission directly through the cruise line, making them a financially savvy choice, comparable to booking on your own.

That’s right, you get their expertise without any pesky agent-imposed cancellation or change fees.

But just to be on the safe side, always ask if there are any fees associated with their service when you first reach out.

It’s like getting insider access without opening your wallet!

Travel Agents Will Wait On Hold For You

That’s right. No more long wait times to fix any minor inconvenience.

Your travel agent has got your back. They take over the task of communicating directly with Royal Caribbean, sparing you from the long hold times.

Your agent tackles the necessary calls, manages any complications, and ensures your cruise plans are smooth sailing. This leaves you free to enjoy your time however you please.

They Have Access To Exclusive Deals And Amenities

What if I told you that booking through a Royal Caribbean travel agent could unlock exclusive deals and amenities not available to the general public? It’s true.

Travel agents often have access to special rates, onboard credits , and complimentary perks that can enhance your cruise experience significantly.

These can include anything from free Wi-Fi packages to beverage upgrades or even onboard credit to spend as you please.

These exclusive offers are the result of the strong relationships agents build with cruise lines, and their clients are the beneficiaries.

When you book with an agent, you’re not just getting a ticket aboard; you’re potentially unlocking a suite of extras that can make your cruise even more enjoyable and memorable.

They Specialize In Royal Caribbean Specifically

These agents aren’t booking a trip to Europe, a motorcycle trek across Vietnam, and your Royal Caribbean cruise.

No, no, no! There are many travel agents that solely specialize on cruises, and in particular Royal Caribbean.

This specialization comes with some serious perks.

They’re in your corner not only at the moment of booking but throughout the lead-up to your departure.

They vigilantly monitor pricing fluctuations and actively seek out opportunities to enhance your cruise experience—whether it’s by nabbing a discount or securing an upgraded stateroom, their tailored service aims to add value to your trip.

Remember, they want you as a repeat customer (or to recommend their services) so they tend to go above and beyond to keep you happy.

They Are Your Go-To Person

Having a single travel agent partner with you throughout your journey ensures a seamless experience.

It really makes a difference. If you book on your own, and have any inconvenience, you’ll have to use the call center and explain the situation to a different person everytime.

Having just one person handling the issue, and handling the wait-times, makes a huge difference.

They understand your preferences, remember the details of your selections, and are dedicated to making your cruise vacation as enjoyable as possible.

Large Group? They Are Life Savers!

Embarking on a Royal Caribbean cruise with your favorite people might seem like a logistical challenge at first. This is where the magic of a good travel agent comes into play.

They step in as your personal cruise coordinators, dealing with the various preferences and requirements of your group.

Imagine not having to juggle everyone’s cabin types, pricing, or individual payment schedules — your travel agent has it all under control.

Your role shifts to simply amplifying the anticipation for the upcoming voyage among your group, ensuring that the pre-cruise excitement is the only thing you need to manage.

They Can Book (and Help Pick the Best) Shore Excursions

Besides organizing your voyage and on-ship activities, your travel agent extends their expertise to land-based adventures.

They’ve often journeyed to many of the destinations you’re eager to explore and possess insider knowledge not just of Royal Caribbean’s arrangements but also those crafted by independents.

They get the honest feedback from past clients so they know which excursions are a must and which are a bust.

With their wealth of experience, they can sift through choices, helping you discover excursions that truly resonate with your interests.

They Have a Direct Line to Royal Caribbean

In the rare event that something goes awry or you have a very specific request, travel agents have a direct line to Royal Caribbean.

This means they can resolve issues, make special requests on your behalf, or even snag last-minute upgrades and changes that would be nearly impossible through regular channels.

Their direct contacts within the cruise line mean your requests are more likely to be heard and addressed quickly.

This insider access is invaluable, especially when you want to personalize your cruise experience or address any concerns directly with the cruise line.

Your Battles Are Their Battles

Imagine you’re gearing up for a long-awaited cruise and suddenly you hit a snag. It’s comforting to know that you have a champion in your corner—that’s your travel agent.

Like a knight in shining armor, they’ll be on call to tackle any hitches with your Royal Caribbean cruise. Whether it’s before you sail off into the sunset or amidst your voyaging, a hiccup could happen.

This can range from minor booking blips to more pressing concerns.

Your travel agent steps up to smooth out these wrinkles. They don’t just patch up the situation; they go the extra mile to ensure you’re smiling again.

And should the slip-up be the cruise line’s, your agent excels in securing compensation for your troubles. Remember, they’re not just bookers; they’re your personal advocates at sea and ashore.

They’re TRAINED By Royal Caribbean Themselves

In the ever-evolving world of Royal Caribbean cruises, you might marvel at the depth of knowledge your travel agent possesses.

They aren’t just cruise lovers; they’re trained professionals who continually update their expertise. Imagine them as students whose classroom is the very ships you dream of vacationing on—they regularly participate in ship tours to grasp the nuances of each vessel.

Not just confined to one brand, they even study the offerings of other cruise lines, giving them a rounded perspective on where Royal Caribbean fits within the sea of options.

Their education is ceaseless, and this turns them into encyclopedias of cruising, ready to sketch out a comprehensive picture of vacation choices tailored just for you.

Everything Is Personalized

When you choose to work with a specialized Royal Caribbean travel agent, you’re investing in a seamless vacation-planning partnership.

As you embark on more cruises, your travel agent becomes attuned to your cruising preferences.

Think of them as a friend who remembers whether you favor a bustling deck or a quiet balcony retreat, a specific dining setup, or particular onboard activities.

This intimate knowledge transcends into efficient and tailored booking experiences.

No more repeating your needs during every call—it’s all recognized and anticipated by your agent, allowing for a straightforward and quick reservation process.

This personal touch adds a layer of convenience to your cruise planning, turning it into an effortless endeavor that enriches your holiday from the very start.

They Provide Stress-Free Payment Plans

Planning a cruise vacation can be a significant financial commitment, but working with a travel agent can make it more manageable.

Many travel agents offer the convenience of stress-free payment plans, allowing you to break down the cost of your cruise into smaller, more manageable installments.

This service can make budgeting for your vacation easier, giving you more flexibility in managing your finances without sacrificing the quality of your cruise experience.

By offering personalized payment solutions, travel agents ensure that your dream cruise is within reach, letting you focus on the excitement of your upcoming adventure without the burden of financial strain.

Post-Cruise Support: Your Advocate Even After Disembarkation

Even after your cruise has concluded, the service and support from your Royal Caribbean travel agent don’t end.

Should you encounter any post-voyage concerns, such as discrepancies with billing, feedback you wish to share with the cruise line, or questions about loyalty program benefits you earned during your trip, your travel agent is there to assist.

They act as your advocate, liaising with Royal Caribbean to resolve any issues swiftly and satisfactorily. This level of post-cruise support ensures that your entire experience, from planning to reflection, is stress-free and enjoyable.

Having a professional in your corner who is dedicated to ensuring your satisfaction beyond the cruise itself adds an invaluable layer of service that booking platforms simply can’t match.

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• Travel Agents

Royal Caribbean Cruise Travel Agent

Find a royal caribbean travel agent near you, the best travel agency for royal caribbean cruises.

Our Royal Caribbean travel agents can assist you in booking air/car transportation, accommodations, cruises, tours, travel insurance, concert tickets and more. Utilize our personalized Royal Caribbean Travel Agent services to ensure that you get the best out of your next vacation.

Take advantage of great travel savings, benefits, amenities, and upgrades today. When you retain the services of one of our travel agents, you gain exclusive access to American Express Cardmember benefits and travel deals in which you can gain access to special amenities and low travel fares.

Not only will you enjoy those value-added benefits and amenities, but you'll also have a cost-saving travel agent service working for you before, during, and after your vacation.

Contact A Royal Caribbean Cruise Travel Agent At Cruise Planners

Simply fill out our cruise deal contact form and a Travel Agent that specializes in getting travelers great travel agent cruise deals  for Royal Caribbean Cruises will contact you.

For immediate travel assistance, you may also contact a travel agent directly by calling 1-800-683-0206. You may want to locate travel agents that are within your city of residence, but we assure you that our travel agents will be able to get you great rates and book a great vacation no matter their location.

Cruise Planners travel agent is merely a selling agent and makes no warranty expressed or implied. Each Cruise Planners is Independently Owned and Operated. Cruise Planners, an American Express Travel Representative, has a tremendous reputation for quality, service, and very competitive pricing for ALL of your travel needs. Cruise Planners travel advisors will help you discover exciting adventures around the world. To learn more about Cruise Planners and the executive team, click here.

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Unlock some of the most incredible travel destinations . Get on island time and unwind on some of the best beaches in the world, venture deep into the rainforests, and snorkel the most vibrant reefs on a Caribbean or Bahamas cruise getaway with the whole family.

Earn your wilderness badge as you cruise between the Alaska glaciers, pan for gold in prospecting towns, and trek across the rugged tundra on an Alaska vacation . And savor a burst of flavors throughout culture-rich ports in the Mediterranean , the British Isles, Scandinavia and beyond on an unforgettable cruise through Europe . No matter where in the world you choose to wander, cruises can take you deep into top-rated cruise ports and off-the-beaten-path gems, so you can experience each one like a local.

It all starts with the boldest cruise ships at sea — and ours have won awards for everything from world class dining and spectacular entertainment, to record-setting onboard thrills and groundbreaking innovation. Whether you’re traveling solo or vacationing with the whole extended family, you’ll have all kinds of ahh-inducing cruise rooms to choose from, like affordable connecting staterooms that are perfect for groups, romantic rooms for couples craving rejuvenation and relaxation, and even a thrill-filled Ultimate Family Suite with a private game room and in-suite slide.

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Travel Partner Friends & Family Rates

In appreciation for all you do to support Royal Caribbean®, we're excited to share special pricing on select sailings to you, your family and friends, as well as your clients via our Travel Partner Friends & Family Rates!

Follow the steps below to view and compare discounted rates:

Log in to CruisingPower.com and search for the desired sailing via Espresso.

Then, once the Sailing Date is selected, click "View Promotions."

Scroll down through the given rates, and select "TA F&F" and "TA F&F NRD" to see the discounted rate. Note: You are also able to compare any rates provided if you'd like (e.g., Best Rates).

Click “ Compare ” at the bottom of the page to compare the standard rate with the TFF rates for the available stateroom categories.

Select the Stateroom Category of your choice.

Terms & Conditions

*Travel Partner Friends & Family rates are exclusive and should not be promoted via web, print, or other distribution channels. Rates Subject to Availability. Prices are subject to change at anytime. Travel Partner Friends & Family Rate program is valid for new, individual bookings only. Not combinable with any other offer or promotion, including, Crown & Anchor Discounts, Shareholder Benefits or Next Cruise offers, promotions, or benefits. Travel Partner Friends & Family Rate program is not available to groups. Travel Partner Friends & Family Rate sales are commissionable. Travel Partner Friends & Family Rate program is available to be booked through call center or any trade booking channel. Visit LoyalToYouAlways.com for the list of eligible sailings, updated every two weeks. Travel Partner Friends & Family Rate program is not available through our consumer website, to International Representatives, or globally. Reduced rate space is capacity controlled and may be withdrawn at any time with, or without notice. Royal Caribbean International reserves the right to add, change or modify reduced rate conditions at any time, without notification. Travel Partner Friends & Family Rate program should not be advertised or publicly promoted by travel agencies. Other restrictions apply. This reduced rate program is only available to agencies inside the United States and Canada. Government taxes and fees are additional. All rates are in U.S. Dollars. Features vary by ship. ©2023 Royal Caribbean Cruises Ltd. Ships’ Registry: The Bahamas.19070557 • 08/18/2023

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Royal Caribbean Travel Agent Resources

Royal Caribbean International is one of the cruise industry’s behemoths, offering active, family-friendly cruises to destinations around the world. The line’s 26-ship fleet (as of end of 2023) ranges in size from 2,400 passengers on its older ships to nearly 7,000 guests at full occupancy on its largest ship, Wonder of the Seas. (When Icon of the Seas comes out in 2024, that number will be closer to 7,500.)

The line is known for its active onboard atmosphere with such attractions as rock climbing, water slides, simulated surfing, vertical tunnel skydiving, ice skating, bumper cars, and more. The line also has a robust suite-life offering, particularly on its newer ships.

Destinations Visited Royal Caribbean International sails to destinations on six out of seven continents. Itineraries visit ports in Alaska, Asia, Australia & New Zealand, the Bahamas, Bermuda, Canada & New England, Caribbean, Northern Europe & the Baltic, Hawaii, the Mediterranean, Mexico, Pacific Northwest, Panama Canal, South America and South Pacific.

Royal Caribbean Travel Agent Site

Royal Caribbean’s Cruising Power travel agent website provides a wide-ranging toolbox of resources and tools that help advisors learn about and sell Royal Caribbean cruises.

You’ll find the following tools, functionality and resources on Cruising Power for agents:

• Planning Tools: Cruise Planner
• Booking Tools: Espresso, Flight Finder, Hotels, Shore & Land Excursions, Future Cruise Credit Redemption
• Sales & Marketing Tools: eQuote, digital brochures and asset library, physical collateral ordering, My Marketing Center
• FlexPay, which enables advisors to pre-schedule up to 10 automatic payments
• Royal Caribbean University
• Browse promotions and offers

Royal Caribbean Travel Agent Education Program RoyalCaribbeanUniverstity.com

Royal Caribbean travel agent training is available via Royal Caribbean University.

Royal Caribbean University is divided into micro-learning segments making it easier for advisors to navigate through the course at their own pace. Finishing the core curriculum courses earns advisors a “Bachelors of Adventure.” Finishing the core and advanced curriculum earns advisors a “Masters of Adventure.” Additionally, continuing education courses provide immediate training on brand-new products.

Graduates of Royal Caribbean University receive CLIA elective credits, and qualify for bonus commissions, onboard credits, complimentary VOOM Wi-Fi, monthly giveaways, and more. Plus, graduates can download special social media banners to show off their graduate status.

You can access Royal Caribbean University via the Cruising Power travel agent site using the same Royal Caribbean Cruising Power login you normally use.

Royal Caribbean Travel Agent Rates & Fams Royal Caribbean travel agent rates are available on most sailings, but vary depending on the occupancy level of each voyage. The lines sends emails with partner friends and family rates every week with the latest deals available to them. Plus, the offers section of LoyalToYouAlways.com always has the latest offers for advisors.

The line also offers FAM trips on an occasional basis. Trips are planned through local strategic account managers and are invite-only.

Royal Caribbean’s Seminar at Seas events are a hybrid of a travel agent FAM and training, and are also invite-only.

Royal Caribbean Travel Agent Sales Reps In the Americas, Royal Caribbean has five Regional Sales Directors and 65 Strategic Account Managers.

Royal Caribbean Travel Agent Marketing Assistance Royal Caribbean provides travel advisors with a variety of marketing assistance from collateral to co-op dollars and participation in in-person events. The line also offers a suite of marketing e-tools on Cruising Power including My Marketing Center, a one-stop shop where advisors can, among other things, create their own customized and professional-looking flyers and brochures.

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Now in its second year, the program has doubled in size .

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Royal Caribbean shares huge onboard health and safety news

W hen you go to a hotel or a theme park and get infected with a virus, you don't know exactly what happened. Maybe you caught the virus at the airport, in a rest stop, on an airplane, or even at your hotel or in a restaurant.

That's generally because by the time you get sick, you're no longer at the place where you got infected. Cruise ships, however, lack the same plausible deniability, and historically viruses spread quickly on ships.

Related: Royal Caribbean bets big on new ships, private destinations

On a seven-day cruise, you might actually have picked up an illness at the supermarket or at work, but when you get sick on the ship, people blame the cruise line. When someone falls ill, cruise lines don't actually care where they got infected. They simply want to slow down the spread of the disease.

That has always been the case, but the Covid pandemic and the Centers for Disease Control (CDC) shutting down the cruise industry from the U.S. for over a year put shipboard illness under a bigger microscope. For months, the federal agency reported on onboard Covid levels and did little to share all of the steps the major cruise lines had taken to mitigate outbreaks.

Now, with Covid becoming less of a concern, Royal Caribbean has shared some big news about its efforts to control another virus, norovirus, which spreads quickly on ships. 

Royal Caribbean has made ships safer

"Norovirus is a very contagious virus that causes vomiting and diarrhea. Anyone can get infected and sick with norovirus. Norovirus is sometimes called the 'stomach flu' or 'stomach bug.' However, norovirus illness is not related to the flu, which is caused by influenza virus," according to the CDC.

The virus can cause problems on cruise ships, but it's actually a pretty rare occurrence.

"Norovirus is the most frequent (over 90%) cause of outbreaks of diarrheal disease on cruise ships and these outbreaks often get media attention, which is why some people call norovirus the 'cruise ship virus.' However, norovirus outbreaks on cruise ships account for only a small percentage (1%) of all reported norovirus outbreaks," the federal agency reported.

You are much more likely to get norovirus in a land-based restaurant or healthcare facility than on a cruise ship, but cruise outbreaks make for good stories and get widespread media attention.

Royal Caribbean began its Norovirus Eradication Campaign in 2023. It's a six-step program that has worked to stop outbreaks on its ships, the Royal Caribbean Blog reported.

Royal Caribbean's plan has worked

Royal Caribbean has enacted a comprehensive plan designed to contain norovirus and prevent its spread.

• Enhanced acute GI training for onboard medical teams and traveling doctors
• Increased doctor oversight of its Outbreak Prevention Plan, which covers requirements like hand washing, buffet oversight, and disinfectant mandates for all public areas aboard its ships.

Switching to PDI SaniCloth Prime hospital-grade disinfectant wipes, wipes certified to kill norovirus by the EPA.

New contactless tap technology, eliminating the need for crew to handle guest cards

Enhanced crew training on what to do when experiencing acute GI symptoms and how to avoid cross-contamination in food and beverage service areas

An update to Royal Caribbean's Safety & Quality Management system to stop self-service in buffets if the onboard norovirus rate exceeds 1.5%

"After the eradication campaign was implemented in June 2023, there was not a single norovirus outbreak onboard any Royal Caribbean International or Celebrity Cruise ship for the remainder of 2023," the report shared.

Celebrity Constellation, however, did have an outbreak in January 2024 that was listed on a CDC website, according to Royal Caribbean Blog.

About Karlson Tourism

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Planning a holiday far away from your native place? Looking to stay in some hotel? Choosing the most enjoyable events? Not sure how to get to your destination? Our concierge service is here to take care of all your needs and make your trip as pleasant and comfortable as you'd have it. When you’re outside of your comfort zone traveling in Russia, let us assist you and provide you with the local insider expertise.

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Call us at +7-499-501-4477

Guest reviews.

"Grand is fantastic at organizing things that you don't have time to do yourself."

"Top virtual concierge service."

"It's great to have someone so competent to turn to for advice and assistance when traveling abroad."

"My trip was more enjoyable because of Grand Concierge."

Ask your visa agent for a Grand Card or apply for membership online .

GRAND Travel

Whatever you require, be it hotel, airfare, transportation – we won’t stop until we’ve found the best option.

Come rain or shine, one of our concierge specialists will be on the other end of the phone, providing you with the information you need 24 hours a day. Whether you travel for business or pleasure, our services are designed so that everything is catered to your preferred level of assistance.

Travel Services

Our experienced travel consultants will be happy to find the best available airfare for you.

GRAND Family

We understand how stressing it is for the little ones to change location.

We have something of a head start when it comes to responsible tourism for families. Grand Service Group provides highly personalized services to secure your family's comfort while maintaining the highest level of privacy and utmost discretion. Our 24 hour concierge service will always be there giving you the so much required leisure and comfort while you're on a trip.

When traveling with children you can still do the job or enjoy a romantic dinner for two while a professional nanny looks after your kids.

Nannies, governesses, tutors English speaking and highly qualified.

Russian Language Classes The top educational institutions.

Kindergartens, schools, higher education In Moscow and abroad, also VIP schools.

Entertainment and special events Learn, play, enjoy.

All Moscow Events

Musical, cultural, sport and business events in Moscow. Professional event management, including catering and transportation.

Grand Service Plans

Grand silver card.

30 service points. Service 8am - 6pm. One time fee of $99.

GRAND Gold Card

50 service points. Priority 24/7 service. One time fee of $149.

GRAND Platinum Card

100 service points. VIP Service. One time fee of $249.

Get started

How it works.

Get a Free Welcome Card. For a limited time, Grand Service Group will be distributing free Welcome Cards among its authorized visa and travel agents in Europe, Oceania and the United States. Each Welcome Card is worth 5 service points and is easily upgradable to a regular Grand card. If your visa agent doesn't offer Grand cards yet, please send us an e-mail at [email protected] and we'll mail a pack right to their office.

Sign up. Grand Service Group is your executive virtual assistant and omniscient concierge service. Sign up for any level of membership and start submitting your requests. There are no contracts or start up fees of any kind, plus you can build your online wallet, add contacts, preferences and more.

Submit requests. Once you sign up, you can submit your requests by email or by phone. For any action, search or call, we'll deduct your account by 1 service point. The cost of the services provided is charged at the rates confirmed to you by your personal Grand assistant.

Enjoy. Grand Service Group is all about saving you time. We have been serving foreigners coming to Russia since 1995 and have all imaginable connections. Our professional local staff, state of the art technologies and network of privilege partners will help you save time and get more done. Try us out today, cancel anytime.

How to Find Us

7 Sokolnicheskaya Square, Moscow, Russia

Telephone: +1 800 80 7755 8 In Moscow: +7 499 501 7745 [email protected]

Terms of Placing Orders

Privacy policy.

Security and Privacy. Grand Service Group is committed to ensuring our customers' privacy and security of all information collected. This Privacy & Security Policy outlines the information collection practices utilised by Grand Service Group, how that information is used and the choices you can make about the way the information you provide to us is collected and used.

Our commitment to data security Your credit card details are protected while being transmitted over the Internet by the use of SSL encryption methods. Credit card details are only used to pay for accommodation booked through our service. These details are stored securely at all times, are not used for any other purpose and will never be provided to any unauthorised third parties.

The information we collect When you make a booking via the Grand Service Group web site or by phone, we need to collect information about you to process the transaction and fulfil your order. This information includes, but is not limited to, details such as your name, your contact details (email, phone, fax) and your credit card details. When you submit a request via our email support forms, we also collect your name and email so that we may respond to your request or query as quickly as possible.

• Personal identification and verification • To complete your reservation • To allow us to contact you for customer service, if required • To make improvements to the Grand Service Group web site

Statistical data. Like most Web sites, there is certain information we automatically track, including the URL that you just came from, which URL you go to next, the browser you are using and your IP address. This data is utilised to improve the services of Grand Service Group and does not include any personally identifying information.

Who we share your information with. We disclose your information to third parties (such as our hotels) only for the purpose of completing your transaction with us, providing the above services to you and for the purposes of associated administration. Grand Service Group provides the guest's name, telephone number and e-mail address for each booking to the relevant accommodation supplier to enable them to process the booking efficiently and contact you if necessary. We do not sell, rent or trade your personal information to third parties for marketing purposes. Unless otherwise prohibited by law or our contractual obligations, we may disclose personal information if required to do so by law, court order, or as requested by a governmental or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable. Such situations may include: to perform, maintain or enforce contracts with our customers; to protect the rights or properties of Grand Service Group, our business affiliates, our customers, or others; or when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who may be causing, or who may be threatening to cause, interference with or damage to our rights or properties, whether intentionally or otherwise; or when anyone else could be harmed by such activities.

[email protected]

Payment Options

Cash. You may pay in cash to our courier or at our office. We shall supply all the required receipts and invoices you might need for accounting purposes.

Bank transfer. You may pay by bank transfer in Rubles directly onto our bank account. After you make your order, your personal travel manager will send you the bank details and detailed instructions on how to make the transfer.

Paying back The Customer using the reservation system may change or cancel his order. The Customer singly performs all the operations with his order created in the reservation system. The Company’s staff doesn’t accept and process any requests, changes or cancellations made by telephone, fax, e-mail or in any other way except through the reservation system. In case the Customer has any complaints while using the Services he should state his complaint in written form, attach relevant documents and forward them to the Company. Within 30 days the Company will either indemnify the Customer for losses or give a reasoned refusal. In any case the amount of losses subject to compensation by the Company can’t exceed 100% full price of the Services that were purchased but not used by the Customer. In case the order is cancelled after the penalty date (regardless of confirmation available) or if the tourist is a no show in the hotel, the Customer pays penalty to the Company in the amount stated in the order. Thus, according to the rules of international payment systems, the money can only be returned to the same card from which the payment was made. In case of ChronoPay the repayment will be returned at the same day or next day.