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The Ultimate Guide to Non-Rev Travel for Airline Employees

Welcome to the world of non-rev travel, one of the most exciting perks that come with being part of the airline industry. Whether you’re a seasoned traveler or just embarking on your journey, this comprehensive guide will provide you with all the insights you need to make the most of your non-rev travel experiences.

Unpacking Non-Rev Travel

Non-rev, short for non-revenue, travel is a fantastic privilege extended to airline employees. It enables you to occupy unsold seats on flights to your dream destinations during your downtime, either for free or at significantly reduced rates. Not only do you get to enjoy this perk, but it often extends to your family members and even a few friends, depending on your airline’s policy. However, keep in mind that non-rev travel isn’t guaranteed. You may need to wait on the standby list and hope for spare seats on the flight.

Who Can Benefit from Non-Rev Travel?

In most cases, non-rev benefits are available to airline employees and their immediate dependents, including partners, parents, and children. Some airlines also offer a limited number of “buddy passes” to their employees, which can be given to friends. The priority for non-rev travel often depends on the “pass levels” set by the airline, with the employee and their immediate family usually given top priority on the standby list. Parents and those flying on buddy passes typically follow in that order.

Can Non-Rev Travel Be Used on All Airlines?

Although non-rev travel is not possible on all airlines, many airlines have partnerships that allow their employees to use their non-rev benefits with partner airlines through the ID90 program. However, the rules for who can non-rev with partner airlines can vary, and usually, those flying on ID90 benefits will be placed at the end of the standby priority list.

How to Navigate Non-Rev Travel?

The process of non-rev travel typically begins with using the airline’s online portal to select the desired flights. The portal provides information about the current load of each flight, helping you choose flights with lower loads to increase your chances of securing a seat. You then sign in 24 hours before your flight, giving you a standby list ranking. Arriving at the airport, you check in at the gate and wait for your name to be called. If there are no open seats, you have the option to roll over to the next flight.

Understanding Non-Rev Loads

The non-rev portal or the ID90 website provides information on flight loads, showing how many passengers are booked on each flight and how many seats are open. This is crucial for non-rev travelers to gauge their chances of getting a seat on the flight, but unfortunately, this information is not always reliable. And that’s where StaffTraveler is helpful.

How to use StaffTraveler to get Non-Rev loads?

With StaffTraveler , you can check the flight loads for the flights you wish to staff travel on. It enables you to get the accurate, reliable non-rev loads you need from your colleagues at the airline you need them from. With over 600,000 members from all airlines in the world answering more than 20,000 load requests each day, your request will be answered in no time.

How it works? Let’s say you want to staff travel from New York to Amsterdam. You post requests for the flights from JFK to AMS on the airlines you can staff travel on, on the dates you want to know the seat availability for. People at the airlines of your selected flights get a notification and answer your requests with the actual loads. You receive a notification with the updated loads, and you can decide if it’s smart to go to the airport to get that Non-Rev ticket or not.

Costs Associated with Non-Rev Travel

The cost of non-rev travel varies depending on the airline and the specific policies in place. Typically, non-revvers are not required to pay the full fare that regular passengers would pay for a ticket. However, associated fees or charges are usually involved, such as taxes, service fees, or airport fees. These costs can vary and may be different for each airline.

Advantages of Non-Rev Travel

The benefits of non-rev travel are crystal clear: it’s affordable and offers unmatched flexibility. This perk allows you to explore the world at a fraction of the usual cost.

Disadvantages of Non-Rev Travel

While non-rev travel offers a world of benefits, it also has its challenges. These might include the need to find alternate routes to your destination, the possibility of not securing a seat and having to delay or cancel your trip, or the potential of spending a considerable time waiting at the airport. Therefore, patience and flexibility are key to a successful non-rev travel experience. But to be more informed if you will get that standby ticket or not, you can use StaffTraveler to get Non-Rev loads.

Start planning

Non-rev travel is a unique perk that comes with being an airline employee. While navigating the system may seem complicated at first, with a good understanding of how it works, you’ll soon find yourself jetting off to those destinations you’ve always dreamed of visiting. So, why wait? Start planning your next adventure and take full advantage of the wonders that non-rev travel brings to your life as an airline employee.

Download the StaffTraveler app and join for free to make your non-rev trips easy and stress-free by acquiring reliable and up-to-date flight loads from the world’s largest airline community.

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Judiciary Staff Travel Regulations

These travel regulations, published by the Director of the Administrative Office of the U.S. Courts, apply to, among others: judiciary employees (excluding judges); certain consultants, experts, and contractors; applicants for certain judiciary positions; and nominees or candidates for judgeships to attend certain orientation programs.

Judiciary Staff Travel Regulations  (PDF) ( Guide to Judiciary Policy , Vol. 19, Ch. 4)

The Ultimate Guide to Employee Travel Stipends

An employee travel stipend , also called a vacation stipend or travel reimbursement, is an allotment of funds that workers can use during each calendar year at their discretion to pay for personal travel expenses.

Last updated by Sarah Bedrick

Employers are increasingly realizing that encouraging employees to take paid time off work to travel and relax is good for the bottom line .

A recent U.S. Travel Association study showed a 22 percentage point gap between mega-travelers and homebodies when it comes to happiness with physical health and well-being - a powerful finding considering the rise of employee burnout .

So, to make sure their employees aren't squandering valuable travel opportunities to enhance their life (and actually use their PTO to do it), more and more employers are offering personal travel reimbursement.

Here's what is covered in this guide:

What is an employee travel stipend.

• Benefits of offering an employee travel stipend
• What an employee travel stipend can cover
• Are travel stipends taxable?
• Example employee travel stipends

First, a definition:

Companies that offer such a stipend for employee personal travel, which is different than business-related travel, are typically at the forefront of employee benefits and employee experience because it's:

• not a commonly offered benefit and therefore feels like unchartered territory, and
• since "travel expenses" may sound expensive, many companies don't even think it's something they can reasonably afford. However, it's just as affordable and flexible as any other stipend you could offer, while offering major benefits (which we cover in the next section).

Another thing to note is that there are no federal or state laws that require employers to offer a travel stipend to their employees, so they can establish their own requirements for how their employees can use it. For example, employees may need to submit photos proving they spent time at a vacation destination before receiving reimbursement.

Benefits of offering personal travel stipends

Many employers already benefit by offering paid vacation time and encouraging employees to use it. Here are some of the specific ways that doing so can be good for business:

• Fewer sick days taken
• Fewer workers’ compensation claims filed
• More energy and motivation after their return
• Increased job satisfaction
• Increased productivity
• Reduced use of healthcare benefits

A travel stipend can help attract talent

Offering an employee a travel stipend to spend on their vacations is a hugely attractive benefit to offer for attracting talent. It's a benefit that isn't standard, would appeal strongly to individuals who already love to prioritize travel on their off-time, and most of all... who wouldn't be excited to say "my company pays for my vacations"?

A travel stipend can also help retain talent

For your employees who have benefited from and become accustomed to this unique offering, it's very likely that it'll be a reason they stay longer at your company. This is especially true if you also have a healthy company culture that supports and appreciates their experience and contributions as an individual.

If you're interested in exploring travel stipends or any other type of stipend for your company, talk to a Compt stipend expert who can help you set up and manage your ideal program.

Ready to offer your employees a travel stipend?

(Compt customers have 90% engagement rates!)

Things you can cover in a travel stipend

While each organization can determine what expenses qualify for an employee travel stipend, here are some common examples of vacation expenses to consider.

• Airplane tickets
• Bus tickets
• Dining allowance
• Fuel for road trips or a rental car
• International data plan
• Luggage and packing
• Passport fees
• Pre-paid phone card
• Travel applications
• Vacation activities

You can also offer a different stipend amount for employees with more seniority or based on excellent performance reviews, although we don't recommend that since the point of stipends is to promote equity and inclusivity.

You'll also have to think about how you'll offer the stipend and the verification requirements: will you just drop the cash into their paycheck (which has some tax pitfalls we cover in this post ) or have employees submit receipts for reimbursement when they return to work after vacation (a standard and business-friendly way to approach it).

However you do it, your people or HR team will need to get buy-in from your finance department to fund employee travel before announcing this benefit. Some companies start with a small vacation stipend to allow the opportunity to review the benefit before investing in it more heavily. Working up to a more robust benefit is generally the preferred approach rather than starting with a larger travel stipend amount and having to dial it back due to budget issues.

Learn everything you need to know about Employee Stipends

Check out our free eBook that shows exactly why employee stipends are the best way to offer inclusive benefits that fit every budget.

Are travel stipends taxable? 

Because the Internal Revenue Service (IRS) does not consider travel stipends regular income, it does not require employers to withhold tax (federal tax, social security tax, or Medicare). This rule has long applied to travel stipends for business purposes. Although personal travel stipends for employees are a newer development, the current IRS policy also applies to this benefit.

If stipend taxability is of interest to you, check out this helpful resource: Which Fringe Benefits are Taxable and Nontaxable?

Examples of travel stipends by top companies

A CNN Money report about companies who pay for vacation days highlighted several top companies that offer personal travel stipends and software company FullContact offered the most generous employee travel stipend at $7,500 per year.

• About FullContact's employee travel stipend: The "vacation stipend benefit" as they call it, is on top of FullContact offering a minimum of three weeks of paid vacation each year. FullContact insists that employees use all of their PTO and also requires employees on vacation to be fully off the clock, meaning they cannot call work, check emails, etc. Although FullContact cannot enforce it, the company encourages employees to disconnect and not use technology at all while away from work.
• Both AFAR Media and Bamboo HR each offer employees a $2,000 travel stipend to pay for plane tickets, hotel rooms, and typical vacation activities. Each of these employers recognizes that employees do not always have the funds to go on vacation even when they receive paid time off from work. They see the travel stipend as a simple way to solve that problem.
• Evernote , a company that produces computer and smartphone applications. Evernote offers employees a $1,000 annual travel stipend, but they must take five or more consecutive days off work to cash in on it.

Other examples of employee travel stipend programs:

• In addition to a typical 21 days of annual paid time off, seven days of sick/safe leave and 10 paid holidays, employees at SEO & Marketing software company Moz receive a $3,000 per year vacation expense reimbursement.
• It's probably no surprise that Expedia encourages employees to go on vacation. Employees at the major travel site get a reimbursement of $250-$750, depending on tenure, and also receive discounts on retail and travel packages purchased through the site.
• Another travel site Travelzoo offers their employees a $1,500 travel stipend and three extra days of PTO to “book a hotel stay, vacation package, cruise, or flight offer that we negotiate on behalf of our 28 million members worldwide,” according to Michael Stitt, President of Travelzoo North America.
• Time tracking and scheduling software company TSheets provides employees with a $1,500 per year travel credit. There’s just one catch — “you have to completely disconnect while you’re on vacation: No calls, no emails, no Slack,”  NBC reports .

Just getting started with stipends? Check out this detailed guide on how to set up your perk stipend .

Or, if you're more familiar with a vendor-based approach and need more information, here is a helpful Perks Vendor Cost Calculator to see what a difference going vendorless makes.

Resources on Lifestyle Benefits and Perks:

• Everything You Need to Know About Lifestyle Benefits
• The Ultimate Guide to Remote Work Stipends
• Which Fringe Benefits are Taxable and Nontaxable
• Evaluate your existing perks program with our  Perks Performance Analysis  
• Comparing Perks Software: Everything You Need to Know

Sarah Bedrick

Chief Marketing Officer

Prior to Compt, Sarah worked at HubSpot for 6+ years, where she helped to build, scale, and grow the HubSpot Academy division. She is obsessed with understanding what makes a company culture great, being a career and life coach to people in tech, and creating cherished memories with her husband and two young kids. Her favorite Compt stipend category is Health & Wellness.

Ready to see how travel stipends can boost employee satisfaction and reduce churn?

Compt can help you create a stipend program that your employees will love.

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Rail Staff Travel

Facilities for employees of the rail industry.

Rail Staff Travel (RST) provides rail staff travel facilities for eligible Active and Retired Employees of the rail industry and eligible family members. RST is part of the Rail Delivery Group.

Information on using staff travel facilities is published in the guides on the Where Can I Go and Restrictions page. It is usually quicker to refer to these guides than e-mail RST for information.

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To report lost or stolen cards, or add family members, please use the forms on our Forms page.

Our contact details are at the bottom of this page.

Information for new TOC employees

New TOC employee may find the Introduction to Rail Staff Travel for new employees of Train Operating Companies useful. It is published on the Where Can I Go and Restrictions  page.

With a registered account you can buy staff discounted tickets through RST Online at www.railstafftravel.com

To receive registration details, send us your name and home address by e-mail with "RST Online Registration" as the subject. Requests can only be sent by the employee (as primary cardholder) or widow(er)s.

Unfortunately RST Online is not yet available to those holding PTAC cards, NIR cards or CIE cards.

In this section

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Conditions of Issue and Use

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Our pages can be reached by using the navigation links on the right. However, the following are key pages:

• Forms - for new family applications and declarations, additional and international travel applications as well as your notifications to us of changes
• Useful Information - for current earnings and mileage limits
• Eligibility of Family Members - for guidance on eligibility of family members
• Where can I go - for Rail Staff Travel guides with details on using your travel facilities and restrictions on their use 
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For problems using travel facilities on TOC services, contact the TOC using the details on their website. If your complaint remains unresolved, please contact the Rail Ombudsman .

For problems in the following areas, please contact Rail Staff Travel:

• Using your Rail Staff Travel facilities on non-TOC services, such as Leisure Railways
• The service provided to you by Rail Staff Travel
• Using FIP Rail Staff Travel facilities in Europe

RST Contact Details

Unless you are contacting us about a bereavement, we can only speak to or respond to queries from the active or retired member of staff, or a widow(er), or someone holding Power of Attorney for them.

Discover more

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For current earnings and mileage limits as well as fees that RST use.

For guidance on eligibility of family members.

Where can I go

For details about where you can use your travel facilities and restrictions.

For employees to upload passport style photos of themselves.

For guidance on the use of your staff travel facilities.

Many of your Frequently Asked Questions about Rail Staff Travel

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To eliminate the confusion caused by a duplicate regulation, we discontinued hosting the FTR. Follow the link below to view the official copy.

Access the federal travel regulation on eCFR.gov

Explore the official regulation publications on the Electronic Code of Federal Regulations.

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The Federal Travel Regulation summarizes the travel and relocation policy for all federal civilian employees and others authorized to travel at the government’s expense. Federal employees and agencies may use the FTR as a reference to ensure official travel and relocation is conducted in a responsible and cost effective manner.

Download the FTR (41 CFR) [PDF]

Last annual edition updated July 1, 2021. Prior years may be found at Code of Federal Regulations (Annual Edition) . Contents may be out of date. Refer to eCFR.gov for the most up-to-date regulation information.

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PER DIEM LOOK-UP

1 choose a location.

Error, The Per Diem API is not responding. Please try again later.

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Rates for Alaska, Hawaii, U.S. Territories and Possessions are set by the Department of Defense .

Rates for foreign countries are set by the State Department .

2 Choose a date

Rates are available between 10/1/2021 and 09/30/2024.

The End Date of your trip can not occur before the Start Date.

Traveler reimbursement is based on the location of the work activities and not the accommodations, unless lodging is not available at the work activity, then the agency may authorize the rate where lodging is obtained.

Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely surrounded by, the corporate limits of the key city, including independent entities located within those boundaries."

Per diem localities with county definitions shall include "all locations within, or entirely surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties, including independent entities located within the boundaries of the key city and the listed counties (unless otherwise listed separately)."

When a military installation or Government - related facility(whether or not specifically named) is located partially within more than one city or county boundary, the applicable per diem rate for the entire installation or facility is the higher of the rates which apply to the cities and / or counties, even though part(s) of such activities may be located outside the defined per diem locality.

The Travel Glossary - find the best Terms, Definitions and Acronyms

Travel terms, glossary, definitions and acronyms of the travel industry from A – Z. Click on a letter to see the terms and descriptions in our glossary.

A     B     C     D     E     F     G     H     I     J     K     L     M     N     O     P     Q     R     S     T     U     V     W     X     Y     Z

Add-collect, adjoining room.

Average Daily Rate. A hotel industry term used to calculate average hotel room rate. Equal to room revenue divided by rooms sold.

advance purchase

The advance time before travel that a fare requires a ticket to be issued, normally 3,7,14 or 21 days.

Agent Error. An incorrect entry made by a consultant during the reservation process.

AEA (see “Association of European Airlines”)

A US based travel agency that has entered into an agreement with BCD Travel to use the BCD Travel trademarks and provide travel services to customers in the affiliate’s territory.

Airlines Reporting Corporation (ARC)

An independent corporation jointly owned by most of the major United States airlines; ARC collects payments for tickets sold by travel agencies and distributes the monies to the airlines; ARC also governs appointment of travel agencies to sell domestic air transportation.

airport code

The three-letter code used by airlines and the air travel industry to identify airports around the world, e.g. LHR=London Heathrow, JFK=New York John F. Kennedy. http://www.world-airport-codes.com/

airport security check

Airport security checks are procedures and measures for screening passengers and baggage to ensure security against terrorist threats and other dangers.  Find out how to get through quickly

airport tax

Tax levied by certain airports throughout the world. In many cases this can be built into the total ticket price, although some airlines will not co-operate, thus making payable locally by the passenger.

On outbound journey’s, airside includes all those areas of the airport terminal after you have passed through passport control. On inbound journey’s, airside includes all those areas of the terminal before you pass through passport control.

A short-hop aircraft for up to 20 passengers, usually flying unscheduled services with a 200 / 500-mile range.

all-inclusive

A hotel program which usually includes all meals, snacks, beverages and activities.

A joint partnership between specified carriers which may include, but not limited to, interlining, code-sharing, joint frequent flyer program participation, and even equity participation of stock ownership.

The National Railroad Passenger Corporation, a government-subsidized corporation that operates all passenger train service in the United States.

Automatic Number Identification. A contact center term for a telephone network feature that passes that number of the phone the caller is using to the contact center, real-time.

American Plan. A hotel rate that includes breakfast and dinner, sometimes lunch.

Asia Pacific. A geographical term used interchangeably with ASPAC and often used in reference to the entire Asian market.

Advance Purchase Excursion Fare

applicable fare

The fare to be applied.

Accounts Receivable. Money which is owed by a customer to a company for products or services provided on credit.

ARC (see “Airlines Reporting Corporation”)

An eight-digit identification number issued by ARC to travel agencies who have met accreditation standards.

Arrival Unknown. An ARNK is added to a reservation when there is a break in the itinerary and continuity is not recognized; it does count as a segment when ticketing.

Around-the-world

A continuous journey circumnavigating the globe in one general west-to-east or east-to-west direction in which both the Pacific and Atlantic Oceans are crossed not more than once each.

ARR (see “Average room rate”)

Asia South Pacific. A geographic term used interchangeably with APAC.

Automated Ticket & Boarding Pass. IATA standard transportation ticket and combined boarding pass which features a magnetic strip containing passenger and journey details.

Average Ticket Price. The average price of all tickets purchased; domestic and international are sometimes calculated separately.

availability

The total number of seats allowed to be sold at a particular rate.

average room rate (ARR)

Ratio of hotel’s sales revenue to the number of occupied rooms.

back-to-back ticketing

An against-the-rules practice whereby a traveler books a return ticket nested inside another return ticket to avoid minimum stay requirements for the purpose of saving money. For example, the traveler uses the first ticket to fly from origin to destination on Monday in week 1, then he uses the second ticket to fly from destination to origin on Friday in week 1 and back to destination on Monday in week 2, and then he uses the first ticket again to fly back to origin on Friday in week 2. The normal Saturday night stay requirement is then avoided. While this will sometimes save money, most airlines do not allow this practice and doing so might result in penalties.

backtracking

Having to return to your original airport of entry in a country to make the return trip home. A time-consuming and costly procedure to overcome by arranging an op-jaw itinerary, which allows you to fly out to one point and return from another.

Carry-on-baggage and checked baggage have many restrictions. Most notable are the number and size of the baggage. Many airlines allow only 1 carry-on bag, plus one personal item (purse, back-pack, computer bag). For checked baggage restrictions and fees, refer to the carrier’s website for details.

banker’s buying rate (BBR)

Exchange rate used to convert from one currency to another; called the ‘buying rate’ because it is the rate used when banks purchase currency from an individual

banker’s selling rate (BSR)

Exchange rate used to convert from one currency to another; called the ‘buying rate’ because it is the rate used when banks sell currency to an individual

Best Available Rate. A hotel industry pricing method for yielding room rates (floating) based on demand while ensuring the best rate is presented for sale to agents, consumers.

A fare without tax.

Measurement of hotel occupency.

blackout dates

Certain dates or periods when travel on specific fares is not permitted (usually holidays).

blocked space

Multiple reservations, often subject to deposit forfeiture, which wholesalers or travel agents make with a supplier in anticipation of resale.

boarding pass

A permit to board a ship, plane, or other form of transportation. In the case of air travel, the card indicates boarding gate and aircraft seat number.

booking code

A letter code used to make an airline reservation at a particular fare level in a computerized reservation system. (CRS/GDS)

Bank Settlement Plan. Outside the USA, a system by which the travel agent community pays carriers for tickets it issues.

Business Travel Account. If a company has a corporate credit card program where certain purchases such as air, rail, and associated transaction fees are centrally billed to one “master” credit card number, this is referred to as the Business Travel Account (BTA). This account allows for the purchase of certain air travel expenses for corporate employees without the need to issue individual credit cards to each traveler for the designated expenses. Because the account has no physical card, it’s often called a “ghost card.”

BTC (see “Business Travel Center”)

Business Travel News. A travel industry publication that delivers news and research to the corporate travel population.

bucket shop

An unlicensed, unbonded travel agency used by some airlines to dispose of excess capacity seats that are available on certain flights.

buffer zone

For taxation purposes, an extension of the US border 225 miles north into Canada and 225 miles south into Mexico border; all cities within this area are assessed the 7.5% US domestic tax when tickets are purchased and sold in the US.

A net fare contract for certain number of seats. Similar to blocked space except that the tour operator, wholesaler, or travel agent usually contracts for airline seats at a low, non-commissioned price without the option of releasing space back to the airline.

A partition (usually a wall) on an airplane separating compartments.

Travel slang for the removal of a passenger from a flight through overbooking; usually applied to those holding concessionary tickets.

bundled pricing

A pricing proposal, always a transaction fee, where elements other than air (e.g. car hire, hotel, rail) are included in the fee with the air transaction.

business class

Level of airline service between First class and Economy class. On European routes business class has now replaced first class as premier service level. Most airlines have their own brand names. (e.g. British Airways – Club World and Club Europe: Air France – Le Club etc.)

Business Travel Center (BTC)

Standard full service and online service in a local call center, undedicated, team environment.

Business Travel Management

Business travel management is the process of planning, organizing, and overseeing business travel for an organization. This includes booking travel arrangements, managing expenses, and developing policies and procedures for business travel.

cancellation policy

The advance time a hotel requires a booking to be canceled by to avoid being billed for the room

carrier (CXR)

Another term for airline.

Credit Card. A system of payment whereby the issuer of the card grants a line of credit to the cardholder, to be used to make payment to a merchant or to withdraw cash.

Collision Damage Waiver. An industry term for optional insurance provided by car rental companies that eliminates all responsibility of the driver in an accident.

centralized billing

System under which a travel supplier, credit card company, agency or other supplier consolidates all costs/charges incurred by different employees or departments into one total invoice.

change of equipment

Also known as “change of gauge”. A single flight number used to represent flights on two different aircraft; usually on international destinations.

Notification to an airline or hotel that a traveler has arrived to take a flight or stay at a hotel; some airlines provide curbside check-in while others only allow check-in at the ticket counter.

Advice to a hotel that a guest is leaving the property and usually includes payment for the stay.

A traveler who has had his/her second birthday, but not yet his/her twelfth birthday (this definition may vary by carrier).

Churning refers to any repeated booking or canceling of the same itinerary in the same class or different classes of service in one or more PNRs or GDS.

circle pacific

Travel from IATA Area 1 (North and/or South America) to IATA Area 3 (Asia, Australia, South Pacific) by way of the North Pacific Ocean in one direction, via the South Pacific Ocean in the opposite direction, and at least one flight within IATA Area 3 that crosses the Equator.

circle trip (CT)

A journey from origin to destination with a return to origin in a continuous, circuitous route using two or more fare components

The orgin (from) and arrival (to) points of a trip, usually by air or train.

city terminal

Airline office, usually city center, where passengers may check-in, receive seating details and board special bus/ taxi/ helicopter/ rail/ shuttle services to the airport.

class of service

The interior of an aircraft is divided into sections, each with a different level of service and amenities; common classes of service are first, business, and economy.

Cruise Lines International Association. An association dedicated to the promotion and growth of the cruise industry.

Section of a hotel offering higher security and special facilities either for a premium payment or as an incentive/ privilege for frequent users.

club ticket

Fully flexible, redeemable business class ticket valid one year from date of issue. Phrase used primarily in the U.K.

Another term for bus.

Close of Business. A term meaning the end of the business day.

A marketing agreement between two airlines (very common amongst airlines that have an alliance) where a seat is purchased on one airline (the selling carrier), but the flight is actually operated by a different airline (the operating carrier).

combination

Two or more fares shown separately in a fare calculation.

Computerized Reservation System

System used to book and process travel reservations, also known as a Global Distribution System (GDS).

A hotel employee who attends to guests’ needs for special information, theater and restaurant reservations, and any other special requests.

connecting flight

A flight which the passenger must change aircraft.

A stop in a given city for less than 4 hours (domestic US); less than 12 hours (domestic US as part of an international journey); less than 24 hours (international); continuing on the next applicable flight to an onward destination; designated by X/ in a linear fare construction line.

conjunction ticket

Two or more tickets concurrently issued to a passenger and which together constitute a single contract of carriage.

connecting rooms

Two rooms that are side-by-side that have a common connecting interior door.

consolidation fare

A group inclusive tour fare available to travel agents and other operators to construct packages to destinations which are inclusive of accomodation. Consolidation fares, although group fares, are for sale to individual passengers.

consolidator

A person or company which forms groups to travel on charter or at group fares on scheduled flights to increase sales, earn override commissions or reduce the chance of tour cancellations.

A group of independent companies that join together to gain greater profits.

construction point

A city through which fares have been combined for the purpose of pricing an itinerary; a destination city or a turnaround point; a fare break shown on the ticket.

A contact center term for an individual who is calling or visiting your company by phone or through the website, and who is requesting an interaction with an agent.

contact center

An umbrella term that generally refers to reservations centers, help desks, information lines or customer service centers, regardless of how they are organized or what types of transactions they handle.

continental breakfast

A light breakfast of such things as coffee, pastry and sometimes juice.

contract fare / contract discount

A discounted fare agreed upon by the client and a carrier; contract fares require a client give the carrier a certain percentage of its business in all markets.

corporate fare

A discounted airfare for business travelers.

corporate rate

A special rate negotiated between a supplier (hotel or car for example) and a company.

corporate hotel rate

Learn how to get corporate hotel rates .

Corporate Travel Department (CTD)

A CTD (Corporate Travel Department) establishes a direct purchasing relationship between the company and its travel suppliers. The accrediting body, ARC (Airline Reporting Corporation) authorizes the company to function as its own “travel agency” and control it’s financial settlement.

co-terminals

A group of cities/airports considered to be the same point; example: JFK/LGA/EWR.

country of commencement (COC)

The country in which a journey begins; the base fare is converted from NUCs into the currency of the Country of Commencement by using the IATA ROE.

country of payment (COP)

The country in which a ticket is being purchased; the base fare is converted from the currency of the Country of Commencement into the currency of the country of payment using the Bank Rate if the countries are not the same.

Cost Per Mile. A calculation of the average price paid per mile.

Cost Per Transaction. A calculation of the total cost a company incurs for generating a customer transaction.

Customer Relationship Management. A term used for a database that is used to house and maintain customer information.

CRS (see “Computerized Reservation System”)

Corporate Social Responsibility . A concept whereby companies consider the impact to society and the environment of their actions.

Central Security Record. A hotel industry term for the name of the Viewership Management Table used to maintain a list of offices authorized to access a client’s negotiated hotel rates.

Central Standard Time. A time zone in the US, also known as Central Time or CT.

Corporate Travel Department. A company’s in-house travel agency that purchases air transportation and related travel services on behalf of its own employees.

Computer Telephony Integration. A contact center term for the software, hardware, and programming necessary to integrate computers and telephones so they can work together seamlessly and intelligently.

A checkpoint at which imported goods are verified for legality and value.

Data Release Authorization (DRA)

Under a DRA, Client instructs, as of the date specified, BCD Travel to receive, process, and/or transfer certain personal travel data from Client’s travelers, including, but not limited to, transactional ticket-level, segment-level, and traveler-level information, which may include, without limitation, traveler name and address, origination and destination, corporate and/or personal credit card number, passport number, drivers license, travel preferences, and other special needs or any other sensitive data as may be provided by or behalf of the travelers (“Travel Data”).

Decision Source (DS)

A BCD Travel product that allows our customers to interact with their reservation data.

delegate rate

An inclusive rate for meetings on a daily basis. Twenty-four hour delegate rate also includes accommodation. Phrase primarily used in the U.K.

denied boarding compensation (DBC)

Commonly called “bumping,” – When more passengers arrive to take a flight than can actually fit on the plane; although legal, the carrier is only responsible for providing compensation to a traveler if he/she has a confirmed reservation and is checked in and has arrived at the departure gate within a pre-determined time period; compensation may be in cash or in a voucher for future travel; passengers who voluntarily relinquish their seats are compensated with a cash payment or voucher towards a future trip and are then accommodated on the next available flight; if an airline delivers a bumped passenger to his/her destination within an hour of the originally-scheduled time, no compensation is required.

deregulation

Originally applied to American air travel: in 1978, federal law phased out the civil Aeronautics Board and stopped government intervention or regulation of airline routes and fares.

destination

The final stopping place as shown on the ticket; the furthest point on a fare component used to price an itinerary.

Destination Management Company

Company, possibly an incoming tour operator, who organizes local ground services at destination.

differential

The difference between the fares for two different classes of service between two cities; this fare construction principle is only used internationally.

direct fare

The fare for one-way or half round-trip travel visa the shortest route operated between two cities.

direct flight

A flight from origin to destination that makes one or more intermediate stops, but passengers do not change planes.

directional fare

Fare valid only in a specified direction of travel.

discount fare

Transportation fare lower than the full published tariff for an airline’s route. A discount fare usually entails certain stipulations regarding purchase or travel (space availbility).

DMC (see “Destination Management Company”)

Domestic travel.

Travel wholly within any one country; typically used to designate intra-US travel.

A hotel room with two double beds and/or accommodating 2-4 people.

double booking

The practice of making reservations for two or more flights, cars or hotels as a type of backup; considered to be unethical.

double occupancy

The way in which almost all cruise fares and tour packages are quoted, that is, based on two people traveling together. Most hotel rooms are quoted based on two adults to a room, as well.

double open jaw (DOJ)

Travel in which the outbound departure point and arrival and the inbound point of departure and arrival are not the same.

To move a passenger to a lower class of service or accommodation.

drop-off charge

A fee charged for dropping a rental car at a different location from where it was picked up.

Being exempt from any import tax.

economy class

The rear area of the aircraft in which passengers having paid one of the lower fare types are seated.

electronic miscellaneous document – Associated (EMD-A)

Document that allows for the fulfillment of all flight related services and fees (such as bags, seats, meals, etc.). An EMD or EMD-A is linked to a specific eticket coupon in the airline’s database.

electronic miscellaneous document – Standalone (EMD-S)

Non-flight related services (such as lounge access or change fee collection) a stand alone EMD, a EMD-S is issued. To issue an EMD-S a manually created service segment must be in the PNR. Specific services that can be charged on an EMD-S is dependent on the airline’s own requirements.

electronic ticket (eticket)

An airline transportation ticket that is entirely in a GDS; no physical ticket is required for travel.

EMD (see “electronic miscellaneous document”)

Endorsement.

Permission from the plating carrier, the ticketed carrier or the carrier losing air space for the traveler to use the flight coupon(s) for travel on another airline at no additional cost; usually only required for international tickets.

end-on-end combination

A special type of combination in which two round trip fares are combined to produce a complete itinerary.

In this example, the passenger buys a round trip ticket from AAA to BBB (Rule 1), and a separate round trip fare from BBB to CCC (Rule 2). The net effect is to travel from AAA to CCC, but breaking the fare at BBB, which may in some cases be less expensive than the round trip (through) fare from AAA to CCC.

equivalent fare paid

An amount converted into the currency of the country of payment when the published fare is in a currency other than that of the country of payment.

ERA (see “European Regions Airline Association”)

Eastern Standard Time. A time zone in the US, also known as Eastern Time or ET.

Electronic System for Travel Authorization. ESTA is a free, automated system that determines the eligibility of visitors to travel to the U.S. under the Visa Waiver Program. The ESTA application collects the same information collected on Form I-94W. ESTA applications may be submitted at anytime prior to travel, though it is recommended travelers apply when they begin preparing travel plans.

Estimated Time of Arrival. A measure of when an object is expected to arrive at a certain place.

Estimated Time of Departure or Delivery. The expected start time of a particular journey or the expected delivery of a good or service.

e-ticket (see “electronic ticket”)

Electronic Ticket Record.

European Regions Airline Association

Association which aims to identify, protect and promote the interests of regional air transport in Europe. Over 170 memebers including airlines, aircraft manufacturers and airports. www.eraa.org

excess baggage

Baggage in excess of the allowable number, size or weight.

The process of reissuing a ticket due to a change of flight, fare basis, dates or routing.

excursion fare

Round-trip fare with restrictions, such as minimun and maximum stays and the need to purchase well in advance.

executive card

Types of privilege cards available to frequent users of airlines, hotel chains, car rental companies, etc. Most carry benefits and have their own brand names, e.g. British Airways Executive Blue, Executive Silver, Executive Gold and Premier.

executive room

Higher grade than standard room and usually slightly larger, the executive room often has additional facilities for the business traveler such as trouser press, desk etc. and may be located on a separate Executive Club Floor.

Expatriot (or expat)

An expatriate (in abbreviated form, expat) is a person temporarily or permanently residing in a country and culture other than that of the person’s upbringing or legal residence.

explant/ outplant/ offsite

Branch office dedicated to serving a single client that is not located on the client’s premises, but rather operates as a separate part of a BTC.

familiarization tour

A complimentary or reduced-rate travel program for travel agents, airline or rail employees, which is designed to acquaint participants with specific destinations. Often known as “Fam-Trips”.

family plan

A hotel rate that allows children to stay free with adults in the same room.

A combination of letters and numbers used to identify a fare type which may also indicate the rules of the fare

fare component

A fare between two points.

fare ladder

A vertically-written fare construction that includes fare components, surcharges and additional amounts collected.

• fee – bundled air transaction fee An air transaction fee that includes the costs associated with servicing air, hotel and car transactions. Therefore, hotel and car only bookings (not to exceed XX% of air bookings) are not charged a transaction fee.
• fee – management fee Fee assessed in addition to direct costs. Covers primarily overhead and profit. Can be assessed as % of sales, per transaction or fixed amount.
• fee – management fee structure (formerly cost plus offering) Client fee arrangement whereby direct expenses are passed through to the client in addition to management fee. Management fee could be % of sales, fixed fee, or per transaction.
• fee – online booking tool fee (PNR fee) Charged per unique reserved PNR. Additional fees may be assessed for transactions booked on a website accessed via the online booking tool.
• fee – online transaction fee (e-fulfillment fee) Charged per online transaction – that excludes any ‘flow through costs’ charged by the online booking tool provider.
• fee – transaction fee structure Client fee arrangement whereby client is billed per transaction for all major program costs including direct expenses and contribution to overhead and profit, usually at POS.
• fee – unbundled (menu) transaction fee Separately charged per each type of transaction, e.g. hotel, car, rail and air. AM and MIS costs might also be charged separately.

final destination

The last point on an itinerary/fare component.

first class

The cabin on an aircraft where there are fewer seats, more elaborate service and amenities.

FIT (see “Fully Independent Traveler”)

Flag carrier.

The airline that internationally represents a given country; sometimes financed or owned by the government.

flight coupon

A section of an airline ticket; one flight coupon is required to take each flight.

flight/time specific

A fare rule that requires a to fly on a specific flight or at a specific time of day.

FOI (see “Form of Indemnity”)

Form of Payment. The method of payment for a transaction.

form of indemnity

A form that needs to be completed by the passenger in order to claim refund in respect of an air ticket that has been misplaced or stolen.

frequent flyer number

Find out what a frequent flyer number is and how to get one

frequent flyer program

An airline loyalty program that provides awards to travelers who use an airline or its partners.

frequent guest program

A hotel loyalty program that provides awards to guests who use a hotel chain.

frequent renter program

A car rental loyalty program that provides services (such as fast pickup) to those who use a car rental vendor.

front office (FO)

An industry term used for products associated with customer-facing activities. The GDS is a front office system.

fuel surcharge

A surcharge assessed for fuel use applicable for travel between specified points and/or for departure from a specified city.

Hotel rate with accommodation, breakfast, lunch and dinner included.

full economy

This is a fully flexible, fully refundable ticket which is valid for one year from date of issue in economy class.

full exchange

Change an already ticketed reservation, with no flown flight segments.

full to full exchange

Change to a ticketed reservation when no segments are flown and the change is to any segment other than the outbound flights. Or when a segment has been flown and there is a change to a remaining flight segment. In either of these instances, the FULL value of the original ticket must be exchanged for the ‘combined’ FULL value of the new ticket.

fully independent traveler

A traveler / tourist not part of a tour group.

One of the world’s CRSs (GDSs).

Area in an airport where passengers for a flight gather before boarding their flight or deplane on arrival.

gateway city

The last domestic city from which a passenger departs prior to arriving at an international destination; the first point of arrival in a given country (e.g., on the journey SFO-CHI-FRA-MUC, CHI and FRA are gateway cities).

GDS (see “ Global Distribution System “)

Gds operations (gdso).

An industry term for computer reservation systems that book and sell tickets for multiple airlines.

GEBTA (see “Guild of European Business Travel Agents)

In the credit card industry a system used by corporations whereby travel related charges made through designated travel agencies are centrally billed but no plastic card actually exists. Often referred to as “Lodge card” in Europe.

global distribution system

An industry term for computer reservation systems that book and sell tickets for multiple airlines.  Learn more

global indicator

Two-letter code used to identify the direction of travel applicable to a given fare.

governing carrier

The airline whose fares and rules are used on a given itinerary.

Greenwich Mean Time (GMT)

Solar based time in Greenwich, England, from which time in all other time zones in the world is based.

ground time

The time not flying.

A booking solution that allows the booking and managing of all ground transportation services, such as limousines, executive sedans, taxis, vans and parking services.

A fare that offers discounts to groups of varying minimum sizes in selected markets, with various conditions, and usually require round trip travel within a specified time limit.

guaranteed hotel reservations

This means that the hotel will hold the room all night. However if the room is not required, failure to cancel will result in a charge. Where reservations are made on an ad hoc basis, rather than through a regular account arrangement, a credit card number will be required to effect this guaranteed reservation.

Hotel rate for accommodation, breakfast and one other meal.

half round trip fare

Half of a fare designated for use on round-trip journeys.

Fee or tax some countries or cities levy on arriving or departing travelers.

Half of the globe; the North and South hemispheres are divided by the Equator; the Atlantic and Pacific Oceans divide the East and West hemispheres.

higher intermediate point (HIP)

A pair of cities within a one-way or half round-trip fare component that has a direct fare higher than the direct fare between the origin and destination of the fare component; this fare construction principle is only used internationally.

hotel sourcing

Hotel sourcing or procurement is the process of identifying, negotiating and contracting with hotels to secure accommodations for a specific group, event or organization.

An airport at which an airline centers many of its schedules, particularly connecting flights to smaller destinations.

(see “International Air Transport Association”)*

IATA Number (see “ARC Number”)

Iata rate of exchange (roe).

Rates of exchange designated by IATA to convert local currency to NUCs and to convert NUCs into the currency of commencement of travel.

ICAO (see “International Civil Aviation Organization”)

Interline e-ticket. An interline agreement between airlines that allow e-ticketing on each other’s flights. Interline agreement between airlines permitting travel service cooperation in areas such as: baggage transfer services, guaranteed connection times.

IGK (see “International Gatekeeper”)

Immigration.

Area at which a traveler’s documentation (e.g., Passport and Visa) are verified to ensure the traveler may enter the country.

implant (on-site)

Dedication operational team, based within an office of the client.

implementation

Phase of launching a new relationship, including e.g. opening a new location, training staff, installing technical equipment, and informing clients, travelers and travel arrangers.

inbound travelers

Travelers coming into a specified location are considered inbound. Travelers departing from the location are considered outbound.

A traveler who has not yet reached his/her second birthday.

Term used in the U.S. to describe an implant.

international departure taxes

Taxes levied on all travelers departing a country on an international journey that are, typically collected at the airport at the time of departure.

Between two airlines; TUS-HP-DEN-UA-LON is an interline journey.

interline baggage agreement

An agreement between two air carriers that a carrier will transfer baggage to the other carrier.

interline connection

When a passenger changes airlines as well as aircraft during a journey (same as off-line connection).

interline ticketing agreement

An agreement between two air carriers that permits air travel of one carrier to be on a ticket issued and/or ‘plated’ on another carrier.

intermediate point

A ticketed point of an international journey at which there is no fare break; an intermediate point may be a stopover or connection.

intermediate stop

An enroute stop at a city between the origin and destination (see also Direct Flight).

International Air Transport Association

The world trade association of international air carriers; appoints travel agencies to sell tickets; determines rules and regulations for international carriers. www.iata.org

International Civil Aviation Organization

Specialed agency of the United Nations with responsibility for civil aviation action in standardization, technical co-operation and the formulation of international aviation law. www.iaco.int

A chronological plan showing a traveler’s booked arrangement.

A special through fare (usually only internationally) that permits travel on two or more different airlines.

The origin to final destination of a fare construction.

BCD Travel provides support for KDS. KDS provides an online booking platform for the confirmation of air, car, hotel and rail itineraries.

On outbound journeys, landside includes all those areas of the terminal before you arrive at passport control. On inbound journeys, landside includes all those areas of the terminal after you’re through passport control.

last date of purchase

The date by which a ticket must be issued – fares are not guaranteed until tickets are issued.

last room availability (LRA)

A hotel industry term for ensuring a negotiated rate is always available when standard inventory is available or when the room type negotiated is available.

LDW (see “Loss Damage Waiver”)

One flight; one part of an entire journey.

Lowest Fare Routing. The least expensive airfare available to a destination.

local currency fare (LCF)

See Country Of Payment (COP).

locator reference

Unique identifying booking number used within a computer reservations system as part of a booking file.

In the credit card industry a system used by corporations whereby travel related charges made through designated travel agencies are centrally billed but no plastic card actually exists. Often referred to as “Ghost Card” in the U.S.

Loss Damage Waiver

Additional insurance pertaining to car rentals, covering theft and vandalism in addition to accident damage.

low cost carrier (LCC)

An airline that offers generally low fares in exchange for eliminating many traditional passenger services.

lowest combination principle

Construction of a fare using a particular combination of sector fares to provide the lowest fare when there is no published fare between two points.

Marine Travel

Specialized travel services, available 24/7, provides travel arrangements (including helicopters and charter aircraft) for marine personnel.

Market Number (MK)

A code all online booking tools (OBTs) add at the time each reservation is made, as a way to track PNRs for online adoption and fulfillment purposes. It should never be removed once added to the PNR.

Married Segments

Two or more connecting flight segments joined, or “married,” meaning that these segments are inseparable and the subsequent rebooking or cancellation of any one flight segment must, at the same time, be applied to the connecting flight segment.

maximum permitted mileage (MPM)

The number of miles that may be flown on a published direct fare between origin and destination; this fare construction principle is only used internationally.

maximum stay

The maximum amount of time a traveler may stay at a destination before return is required.

MCO (see “Miscellaneous Change Order”)

Meetings, Incentives and Corporate Events. An industry term for a department within a company that offers meeting planning services to customers. BCD Travel’s department is called BCD M&E

midoffice (MO)

An industry term for the management information (MIS) portion of a travel agency’s system.

mileage fare

A fare based on the total miles flown from the origin to destination; this fare construction principle is only used internationally.

mileage surcharge

A percentage of fare increase applied to a fare because the routing exceeds the maximum permitted mileage; the percentage is in 5% increments to a maximum of 25%; this fare construction principle is only used internationally.

minimum connection time

The amount of time required to change planes; varies by airport and often varies by carrier.

minimum stay

The minimum time a travel traveler must stay at a destination (or be gone ‘away from home’ internationally) before return travel can commence.

miscellaneous charge order (MCO)

An accountable document issued by a travel agency or airline as proof of payment for a specific fee (such as pet service fee) or as residual amount of an exchange (higher priced ticket exchanged for a lower priced ticket) to be used on a future purchase.

Mountain Standard Time. A time zone in the US, also known as Mountain Time or MT.

National Business Travel Association

U.S. business travel association which is a member of IBTA. www.nbta.org

NBTA (see “National Business Travel Association”)

New distribution capability. Read more

negotiated fare/rate

This is a term used by travel agents to descibe reduced airfares that have been negotiated by their air fare specialists on behalf of clients.

neutral units of construction (NUC)

An imaginary currency established by IATA that allows fares of different currencies to be added together; this fare construction principle is only used internationally.

Non Last Room Availability. A hotel industry term for restricting availability of a negotiated rate when occupancy levels are high. Negotiated room rate is not guaranteed to be available.

Net Operating Income. A financial term for the amount by which operating revenue exceeds operating expenses in a specific accounting period.

non-endorsable

This expression often appears in the endorsements box of an airline ticket and it means that the flight coupon on which the worlds appear may be used only on the services of the airline indicated.

non-refundable(NR)

A ticket issued on a fare that does not allow for a refund; most non-refundable tickets can be changed for a fee and any difference in fare.

normal fares

The full fare established for first, business, economy or an intermediate class and any other fares published designated as normal fares.

normal open jaw (NOJ)

Travel from a country and return to the same country with a surface sector at either the origin or turnaround point (single open jaw – SOJ) or at both the origin and the turnaround point (double open jaw – DOJ).

An airline passenger or hotel guest who fails to use and/or cancel a reservation.

National Transportation Safety Board. An independent US government agency that investigates accidents including aviation, highway, marine, pipelines and railroads.

OBT and OBLT (see Online Booking Tool”)

Off-airport location.

Usually a car rental office serving an airport but physically located off the airport site (and often picking up renters at the airport in buses or taxis). When the office is located on-site, the term used is on airport location.

A destination that a carrier does not serve; see also Interline.

off-line connections

When a traveler changes airlines as well as aircraft during a journey (may also be referred to as interline connection). Changes of aircraft with the same airline are known as on-line connections.

offline transaction (traditional transaction)

A transaction that initated by an agent following a call/email request by a client.

Time of year or day of the week when travel is less common.

off-line point

Airline term to describe points (areas or cities) they do not serve.

off-loading

This occurs when an airline has over-booked: that is, it has sold more seats on a particular flight than the aircraft has to offer. The passengers to be off-loaded are usually those who have paid the lowest fares. Off-loaded passengers will normally qualify for denied boarding compensation. Passengers may also be off-loaded at the captain’s discretion if they are unfit to travel due to drink, drugs, illness or for bad behavior.

BCD Travel is a re-seller of onesto. On-esto provides an online booking platform for the confirmation of air, car, hotel and rail itineraries.

Online Booking Tool

A web-based platform allowing travelers to make self-service reservations (e.g. Cliqbook, GetThere).

operating carrier

In a codeshare, the airline providing the plane, crew and ground handling services.

online or online point

On the same carrier; TUS-UA-DEN-UA-LON is an online journey.

online adoption

An account’s use of their predetermined online booking tool.

online high touch transaction

A transaction that originates via an online booking tool, but then requires more than one agent intervention (one touch).

online low touch transaction

A transacion that originates via an online booking tool, and then requires agent intervention or manual review/processing that is initated by the customer.

online transaction fee

(E-fulfillment fee) A fulfillment fee canged per online trasaction – that excludes any ‘flow through costs’ charged by the online booking tool provider.

A BCD Travel office located at/on/in a client’s location.

Term used to describe the principle of showing a client the complete cash-flow cycle, including commissions and overrides.

open date sector

Part of a journey for which no firm reservation has been made (usually owing to changeable plans on the part of the traveler) but for which the fare has been paid.

open jaw ticket

Where passengers fly out to one destination and return from another. Open jaw arrangements save backtracking and make a trip more cost effective.

Much-used term for unrestricted air services between several countries.

open ticket

A ticket valid for transportation between two points but has no specific flight reservation.

originating carrier

The first airline of a passenger’s journey and/or portion of a trip.

Other Service Information. A GDS entry that provides information to a carrier that does not require action for traveler action such as contract discount code, record locators of additional family members traveling together (TCP), age information for children/infants, etc.

Travel from the point of origin to the farthest destination.

outplant (off-site)

Dedication operational team, based within a BTC office.

overbooking

Also known as bumping. Airlines and hotels can predict, with some accuracy, how many travelers/guests will show up for previously made reservations; when more people show up than what is expected, travelers/guests are re-accommodated; see also Denied Boarding Compensation.

Abbreviations for ‘passport and visa’ used in the U.K. Some affliates have a specialist team which advises on and acquires passports/visa on behalf of their clients.

Pacific Asia Travel Association

Association which aims to promote travel to Asia Pacific. www.pata.org

PAR (see “Passenger Account Record”)

Passenger account record.

In Galileo, the profile showing passenger information.

passenger facility charges

An airport-designated surcharge to raise funds for airport expansion, renovation, operating costs, etc.

passenger name record

Record held within a CRS/GDS which gives the personal details associated with a particular booking.

An official document issued by a government to its citizens that establishes an individual’s identity and nationality and enables travel abroad.

PATA (see “Pacific Asia Travel Association”)

Abbreviation for passengers.

Payment Card Industry. Security standards set to help protect account data information.

Time of year or day of the week when travel is most common.

A fee charged by a carrier or vendor for changing and/or canceling a reservation or ticket.

Per diem is a daily allowance given to an employee to cover business travel expenses such as lodging, meals and incidentals while traveling for the company. Learn more about per diem .

Penalty excursion fare. Public excursion fare are within minimum stay requirements, but which has no advanced purchase requirements.

PIR (see “Property Irregularity Report”)

Plate / plated.

See Validating Carrier.

PMS (see “Property Management System”)

Pnr (see “passenger name record”).

Purchase Order. A commercial document issued by a buyer to a seller that indicates the quantities and agreed upon prices for products / services.

point-to-point fares

De-regulation has led to a growing number of these on routes throughout the world. They are low fares in first, business, or economy class between two points by direct flights. Stopovers are usually, but not always, prohibited.

Point of Service or Point of Sale. The time and place in which a transaction is made.

prepaid ticket advice (PTA)

A form used when a person is buying a ticket that will be issued at the airport of the same or a different city. Example: A ticket purchased in Chicago to be picked up by the traveler in and for a departure from Buenos Aires.

pre-trip auditing

A product offered by travel management companies that allows for the review of travel itineries before departure to identify savings or prevent unnecessary expenditure.

pricing unit (PU)

A journey, or part of a journey which can be priced and ticketed as a separate entity; a round-trip, circle trip, one-way, normal open jaw or special open jaw; this fare construction principle is only used internationally.

pricing unit concept (PUC)

An alternative method of fare construction for multiple-stopover journeys that uses pricing units; this fare construction principle is only used internationally.

primary carrier

Airline flying the governing sector (prime segment).

prime segment

The first “true” international journey; often called the “over-the-water” segment; see also Gateway.

A computerized file containing company and traveler information.

promotional fare

A fare designed to attract passengers who would not otherwise travel.

proof of citizenship

Documentation that establishes nationality.

property irregularity report

Form submitted by passengers to ground handling agents at airports in the event of loss or damaged baggage.

property management system

Computer-based system for controlling hotel inventory, check-in and -out and billing.

Pacific Standard Time. A time zone in the US, also known as Pacific Time or PT.

PTA (see “Pre-paid Ticket Advice”)

Public fares (air).

Fares that anyone can obtain and is available in a regular fare display.

Quality of Service Index. An index developed by the Civil Aeronautics Board to provide a comparative rating of service offered by individual airlines.

A computer’s electronic filing system. Also a contact center term for the holding point for a number of calls or interactions that are waiting to be answered by an agent. The calls or interactions are usually assigned to available agents in a first-arrived, first-answered basis, but may also be assigned based on a company’s routing strategies.

queue group

A contact center term for a group of virtual queues. Also referred to as a DN Group or Group of Queues.

The official posted rate for each hotel room.

rate desk (see “International Rate Desk”)

Rate of exchange (roe) (see “iata rate of exchange”), rearden commerce.

BCD Travel is a referrer for Rearden. Rearden provides an online booking platform for the confirmation of air, car, hotel and rail itineraries.

reason codes (RC)

An industry term for codes used to document and report on traveler decisions and behavior.

reconfirmation

Particularly on international flights, passengers are required to indicate their intention of using the next leg of their itinerary by contacting the appropriate carrier before departure; internationally, reconfirmation is requested 72 hours prior to departure.

record locator

A computerized number that identifies a Passenger Name Record – PNR or other reservation; when speaking to travelers, usually called a confirmation number.

red-eye flight

Usually an overnight flight that arrives early in the morning – great when you don’t want to lose precious sightseeing time at your destination.

If necessary for a passenger to change journey en route, the ticket must be reissued. The value of the original ticket will be offset against the new fare and any extra or refund, calculated. Settlement can be direct with airline or with referral to the issuing agent.

BCD Travel is a re-seller for ResX. ResX provides an online booking platform for the confirmation of air, car, hotel and rail itineraries.

return journey

A journey for which the fare is assessed as a single pricing unit using half round-trip fares.

revalidation

If the passenger’s travel date or flight needs to be changed, without affecting the route, there is not always a need to reissue the ticket. The relevant flight coupon is simply revalidated by means of a revalidation sticker.

Revenue Per Available Room. A hotel industry measure that calculates room revenue divided by rooms available (occupancy times average room rate will closely approximate RevPAR.)

Rate Loading Instructions. A hotel industry term for the instructions provided to hotel properties for loading client-specific or TMC-specific rate codes as displayed in the GDS.

room with facilities

Describes a hotel room which has a bathroom en-suite. In some smaller two-star or three-star hotels facilities may refer to toilet and washbasin only.

round-the-world (RTW) (see “Around-the-World”)

A trip that begins and ends in the same city with no un-flown portions; internationally, with the same dollar amount on both portions .

route deal / route incentive

An agreement between a corporate customer and an airline. The agreement allows for an incentive payment to be made to the cient by the airline as a reward for loyalty.

The carrier and/or cities and/or class of service and/or aircraft type via which transportation is provided between two points.

routing fare

A fare based on a specified routing.

run-of-the-house (ROH)

A flat rate for which a hotel offers any of its available rooms.

Schengen Visa

A special visa that permits holders to travel to any of the 25 Schengen member countries on a single visa (rather than obtaining a visa for each country. It is only issued to citizens of countries who are required to obtain a visa before entering Europe for leisure, tourism or business travel. Schengen Visa holders are not permitted to live permanently or work in Europe. The following countries are currently active Schengen Visa members: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden, Switzerland.

A specific time of year for a fare; High Season is the most popular time of year to travel to a specific destination and fares are more expensive at that time; Low Season is the least popular time of year to travel to a specific destination and fares are less expensive at that time; Fares affected by seasonality are usually indicated as such by fare basis coding and/or seasonality details listed in the fare’s rules.

The distance between aircraft seats, measured in inches and commonly used to show a passenger’s legroom.

security surcharge

Surcharge assessed by a carrier to cover costs of airport and in-flight security.

secondary carrier

Airline(s) flying the sectors preceding and/or succeeding the prime segment.

A journey from one point to another.

A flight; see Leg.

self-service reservations

Situation where the traveler makes his/her own reservations. A reservation generated by the customer using an online booking tool.

selling carrier

In a codeshare, the airline offering the flight for sale, under their vendor code

service fee

A fee charged by a travel agency to a company/individual for travel services.

Service Level Agreement

An agreement stating measurable performance commitments made to our customers.

Regular or schedulable bus/van transportation such as from an airport to a downtown location; regular air service on heavily-traveled routes (e.g., BOS-LGA).

A journey from and/or to an enroute point of a fare component.

Accommodations designed for one person.

SLA (see “Service Level Agreement”)

Designated take-off and landing times allocated to airlines at certain airports.

soft opening

Period when new hotel is open for business although not entirely finished – some services of facilities may not yet operate.

Standard Operating Procedure. A set of instructions that define the official standard for a specific process or situation.

Scope of Services. A document that defines the number, type, and intensity or complixity of services to be provided.

space available

Confirmation of a reservation subject to availability at the last moment.

special needs

Atypical traveler needs such as a special meal or wheelchair service.

split ticket(ing)

Issuance of two or more tickets usually for the purpose of obtaining a lower fare; usually applied to international itineraries to take advantage of fare and/or currency conversion differences.

Spouse fare

This type of are applies to selected destinations on a round-trip only basis and offers a discount of 50% to the spouse of a full first class or business class passenger. Economy passengers also qualify where there is no business fare.

SSR (see “Self Service Reservation”)

Special Service Request. A GDS request for a carrier to provide additional action for a traveler such as special meal, ticket number transmission, wheelchair, etc.

standard room

The normal hotel room type, generally with television, and en-suite bathroom.

A passenger on waitlist or one prepared to travel if space becomes available at the last moment.

Interruption of travel for more than domestic US – 4 hours; domestic US as part of an international journey – 12 hours; international – 24 hours .

stopover charge

An additional fee assessed for making a stopover.

STP (see “Satellite Ticket Printer”)

Any extra literature included with the delivery of travel documents.

sub-journey

A self-contained pricing unit that is combined end-on-end with another self-contained pricing unit on the same ticket; this fare construction principle is only used internationally.

surcharge (Q)

An airline-imposed fee included in fare calculations; see also Excess Mileage Surcharge, Fuel Surcharge, and Security Surcharge.

surface sector

Travel from one point or another not by air (ARNK – which stands for Arrival Not Known).

Travel 24. A BCD Travel department that services customers 24 hours a day when their normal business office is closed.

Ticket Fulfillment Location. An industry term for a virtual ticket printer that is shared by various BCD Travel ARC ticketing locations on the same GDS.

through fare

A fare applicable for transportation via an enroute city(ies) between the origin and destination of the fare that allows for intermediate points of travel.

A contract of carriage for an airline to transport a passenger from one point to another.

ticket on departure

Transportation ticket collected at the point of departure such as an airline ticket counter at an airport.

ticketed point

A city for which a flight coupon has been issued.

time and mileage rate

Car rental rate based on fixed charge for the rental period plus a charge for each kilometer or mile driven during the period of the rental.

TOD (see “Ticket on Departure”)

Tourist card.

A registration form required by certain countries indicating a traveler’s intended stay; used in lieu of a Visa and common in Latin America.

transaction

A Ticket issued; defined as all airline and rail tickets (electronic and paper) issued by BCD Travel or reserved by BCD Travel through a third party, regardless of whether the ticket is subsequently used, refunded, or voided in whole or in part. Cancellation of a reservation before a ticket is issued is not considered a transaction. Optional: Hotel and car booking made, regardless of whether or not the traveler uses the hotel or car reservation.

transaction – domestic air

Domestic – travel between two destinations that are within the same country. e.g. Frankfurt to Berlin

transaction – regional air

Regional – Travel within the same continent. e.g. Madrid to London

transaction – international air

International – Travel between two continents. e.g. New York to London

transaction – offline – traditional

A transaction that is initiated by an agent following a call/email request by a client

transaction – online high touch

Transaction – online low touch.

A transaction that originates via an online booking tool and then requires agent intervention or manual review/processing that is initiated by the customer.

transaction – online no touch

“Touchless E-fulfillment transaction” An electronic transaction entirely processed through an online booking tool and BCD central fulfillment service, without any agent intervention and where invoicing is provided via email.

A point at which the passenger changes aircraft; if the change is to/from the same carrier, it is an online transfer; if the change is to/from different carriers, it is an interline transfer.

transit lounge

An area within an airport for the sole purpose of international flight connections; travelers do not clear immigration or customs to enter the transit lounge as it is considered to be an international point.

transit point

Any stop at an intermediate point which does not fall into the definition of a stopover whether or not a change of planes is involved.

Travel Management Company

A travel management company (TMC) is a company that provides corporate travel services to businesses.

A BCD Travel umbrella brand name for our technology suite, which includes a variety of products listed below. read more

• TripSource:Active Itinerary A single point of access for traveler and travel arrangers for active and historical travel detail, including real time flight status, itinerary details, destination information and invoicing, billing and expense information.
• TripSource:Flight Alert Keeps travelers informed & productive while on the road by providing flight status information, including delays and real-time gate changes, for BCD Travel bookings.
• TripSource:Fulfillment Drive touch-less transactions with as little human intervention as possible while driving traveler contact behavior to minimize touches.
• TripSource:Portal (TSP) A comprehensive global solution to address traveler needs, travel program and corporation objectives. Arming travelers with rich content, productivity tools and critical safeguards for business travel, TripSource:Portal empowers travel programs as a centralized communications vehicle to deliver relevant, timely information and critical alerts to targeted audiences. The Portal expands traveler services while aligning program needs to drive savings, support business objectives and avoid corporate travel program risks.
• TripSource:Profile Manager (TSPM) Drives optimal data management by integrating profile management and online booking, and promoting secure web-based self-service maintenance of traveler-level detail.
• TripSource:Quality Measurement (TSQM) Ensures a means to track and manage supplier & transaction quality in addition to resolution of client concerns.
• TripSource:Rail Search (TSRS) BCD own rail booking tool for Deutsche Bahn only.
• TripSource:Ticket Tracker BCD manages and recovers committed travel dollars. Based on markets and supplier rules, BCD communicates with travelers to prevent loss of committed funds and when to apply unused funds toward future travel.
• TripSource:Trip Authorizer In response to growing concern for compliance, this module enables clients to implement pre-trip authorization requirements as well as post-ticketing compliance reporting.

Transportation Security Administration

twin for sole use

A twin-bedded reserved for sole occupency and charged out at a rate that falls between the single and double room price.

Two Factor Authentication

Also known as 2FA. Method of accessing a secure environment where a person proves their identity with two of three methods

User-Defined Interface Data. UDID remarks are standard and contain predefined reporting information such as lost hotel night reason codes, merchant billing codes or additional traveler data fields.

unlimited mileage rate

Car rental rate that covers all costs, other than insurance and petrol, for the duration of the rental, regardless of the distance driven.

Move to a better class of airline service, larger rental car or more luxurious hotel room.

validating carrier

Airline designated as the “owning” ticketed carrier; the carrier on whose “plate” the ticket is issued. The validating carrier is the carrier to which payment is submitted and is usually the first carrier on the itinerary (domestic) or the carrier on the first international flight (international). If a ticket is issued on multiple carriers or is validated on a carrier not on the itinerary, the validating carrier is responsible for payment to the other airlines on the ticket.

The process of stamping an air ticket or other airline document, at the time of issue, with the issue date, name and location of the issuing office and its IATA code number. Tickets not bearing such a stamp re invalid and will not be accepted by airlines.

value-added tax (VAT)

A general tax that applies, in principle, to all commercial activities involving the production and distribution of goods and the provision of services.

VAT reclaim

Value-added tax, or VAT, is included in hotel, dining and car rental bills and more when travelers go to countries that assess the tax. It can be a significant expense: VAT rates can be as high as 25%. The good news is most T&E-related VAT is eligible for reclaim. The bad news: In the past, it’s been hard to collect. But automation has made VAT reclaim for European Union transactions much easier. BCD Travel has partnered with VAT-recovery firm Taxeo to automate the process.

virtual credit card (VCC)

A VCC isn’t a physical card, but it has many of the same features as plastic corporate cards.

virtual payment

A virtual payment is a terminal-based payment method where the payment is delivered through a virtual card (VCC) instead of by check or cash.

An endorsement or stamp placed into a passport by officials of a foreign government giving a traveler permission to visit; not all countries require visas.

VCC (Virtual Call Center)

A network of call centers where the client calls one phone number, regardless of where they are based, that will be routed through to an available agent. For multi-national accounts this service would be multi-lingual as appropriate.

Virtual Multiple Purpose Document. A document issued by a travel agency or airline, working with BSP, as proof of payment for transactions and services, either related to an eticket already issued (example: rebooking fees) or for services other than flights (for items like surface transportation, transfers, and excess luggage charges).

A traffic document which has been spoiled or canceled.

Documents issued to confirm arrangements or used to be exchanged for services.

A list of people seeking a travel service that is sold out; generally, as other travelers cancel, waitlisted individuals are confirmed in the order in which their waitlist request was received – sometimes prioritized by frequent traveler membership.

When a hotel is sold out and there are no rooms available for a person who has a confirmed reservation, the hotel provide alternate accommodations at a different hotel.

an agreement to pay to use an aircraft with a crew , fuel, and insurance

wide-body aircraft

Aircraft with wide passenger cabins and seating configurations that require more than one aisle. Current models include Boeing 747, 777 or Airbus A380, A350

system that checks hand luggage at an airport, without damaging, for example, light-sensitive film material or laptops.

Yield Management

is a variable pricing strategy, based on understanding, anticipating and influencing consumer behavior in order to maximize revenue or profits from a fixed, time-limited resource (such as airline seats or hotel room reservations).

Zulu Time Zone (Z) has no offset from Coordinated Universal Time (UTC). Zulu Time Zone is often used in aviation and the military as another name for UTC +0. Zulu time, also known as Greenwich Mean Time (GMT), is the time zone used by the Royal Observatory in Greenwich, England. It is the basis for all other time zones in the world.

2FA, or two-factor authentication, is an extra layer of security used to protect online accounts. In addition to a password, users are also required to enter a code that is sent to their mobile device. This makes it more difficult for hackers to gain access to an account, as they would need to have both the password and the code.

Travel smart. Achieve more.

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Staff Travel (Current Staff  Agreement 2009)

' ST09 '

        published by People Department and Staff Travel, 15th November 2007,

======================================

STAFF TRAVEL 2009

For Existing Eligible Former BA Staff Effective from 1st April 2009 ST09 published by People Department and Staff Travel, 15th November 2007, Staff travel is a non-contractual benefit granted at the sole discretion of British Airways and, as such, can be amended or withdrawn at any time.

====== ===================================================================================================================

  Staff Travel Products for travel on BA

   Standby * Unlimited standby travel, fares based on the mileage flown.

* Tickets have “Traveller” cabin eligibility. * Acceptance for travel is based on availability at the time of departure, after all commercial considerations.  Employees are responsible for paying any applicable taxes/fees and charges.

   Premium Standby * Unlimited ‘standby’ travel at three times the standby fare, based on the mileage flown. * This concession is given a lower priority than an annual bookable concession and a higher priority than standby concessions and is eligible for travel in the Club cabin. * Acceptance for travel is based on availability at the time of departure, after all commercial considerations. * Refunds are not given on tickets that are used where seats are allocated in either “Traveller” or “World Traveller Plus.” * Employees are responsible for paying any applicable taxes/fees and charges.

   Annual Bookable Concession (ABC)

*Granted to employees in recognition of length of service and/or position held in the

company at ‘nil’ fare.

*Cabin of eligibility varies dependant upon position in the company and if there are children

under the age of 12 in the party.

* Concession valid for travel 1st April – 31 March. All travel must be completed within this

period except when outbound travel takes place in March return travel must be by 30 April.

* A fixed rate service charge will be applied to adult and child tickets, infant tickets are

excluded. The service charge is fixed at £10.00 per ticket for each of the three years

following the launch and will be reviewed annually thereafter.

*Employees are responsible for paying any applicable taxes/fees and charges.

   Discounted Commercial

*Access to limited number of discounted commercial tickets made available from time to

time, currently known as 'Hotline' in the UK.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    General

  Nominee Policy for Existing Eligible Former BA Employees

  Former employees may nominate: -

*1 person of their choice, plus any ‘child/ren of the family unit’ under the age of 24

Nominees can be changed on a rolling 6 monthly basis, provided they have been nominated for a minimum of 6 months.

Definition of ‘person’ being a friend or relative.

For definition of child/ren of the family unit refer to Nominee Policy for Children of Former Employeesm of BA plc

Nominees, excluding Travel Companions, are eligible to travel independently.

For Interline travel employees will be required to state the relationship of their nominee(s) to assess if travel is permissible. Please refer to the following classifications:-

*  Father, natural / step or Civil Partner of natural father*

*  Mother, natural / step or Civil Partner of natural mother*

*  Spouse, person of the opposite sex the employee is legally married to

*  Civil Partner, person of the same sex that the employee has registered in a Civil Partnership

*  Partner, person of the same or opposite sex who the employee considers being their partner

*  Brother, natural, half, step** or son of the Civil Partner of the natural parent

*  Sister, natural, half or step** or daughter of the Civil Partner of the natural parent

*  Son, natural step** or son of the Civil Partner, under age 24

* Daughter, natural step or daughter of the Civil Partner, under age 24

* Travel Companion, person other than above, e.g. friend, see below for examples

  Notes:

* To qualify as a step-parent the nominee must be legally married to the natural parent. For the Civil Partner of a former employee’s natural parent to be eligible they must be in a registered CivilPartnership. Partners of a former employee’s natural parent can be nominated but as a Travel Companion only.

**  To qualify as a stepbrother or sister, the parent of the step-brother/step-sister must be legally married to the former employee’s natural parent. Children of the Civil Partner of the natural parent are eligible providing they meet the ‘Child/ren of the family criteria

Examples of who a Travel Companion could include:

* Friend; child over 24 years of age; partner of natural parent

* Other relatives e.g. Grandchild; Aunt; Uncle; Niece; Nephew; Cousin; In-laws

    Nominee Policy for Children of Existing Eligible Former BA Employees

Children of the ‘family unit’ are eligible to former employee’s staff travel benefits.

Definition of children of the family unit

* Natural or legally adopted child of the former employee under the age of 24

* Natural or legally adopted child of the former employee’s spouse/Civil Partner or partner who at the time of nomination is aged under 18 and lives in the same household as the employee up to the age of 24

* Child, under the age of 18, who is subject of a formal care arrangement and residing on a

permanent basis in the former employees household and likely to do so for the foreseeable

future. Eligibility ceases when the formal care arrangement ends or age 24. Proof of residence may be requested

* Natural or legally adopted child of the former employee, or of the former employee’s

spouse/Civil Partner or partner, with ‘special needs’ and aged 24 or over, providing the child had previously been nominated prior to their 18th birthday

Children of a nominated Travel Companion will not qualify.

Other relatives e.g. grandchildren, nieces, nephews etc, or children over the age of 24 can be nominated as a Travel Companion.

   Changing Nominees for Existing Eligible Former BA Employees

Former employees will have the opportunity to change their staff travel nominee(s) at any time, providing the existing nominee has been on record for a period of 6 months or more.

Nominees can be changed on a rolling 6 monthly basis.

Former employees must ensure that nominations are made in line with the policy. Making a nomination that is subsequently found to be false will lead to disciplinary action being taken.

Former employees are responsible for updating the classification of their nominee/s in the event of a change of status at any time.

Examples: -

*  If former employee divorces. NB: a former spouse may remain eligible if reclassified as a Travel Companion

*  If partnership breaks down. NB: a former partner may remain eligible if reclassified as a Travel Companion

   Death of a nominee within 6 months of being nominated

Former employees may nominate an alternative nominee on production of the death certificate.

    Staff Travel Policy on the Death of an Existing Eligible Former BA Employee

Former employee policy

The nominee, nominated at the time of death, excluding Travel Companions, providing they have been listed as a Staff Travel nominee for a period of 6 months or more, will remain eligible to

*  Unlimited Standby travel on BA flights

               AND

*  Discounted commercial ticket/s on BA

Valid for the remaining period equal to the number of full years continuous service the employee completed.

Any nominated child/ren under the age of 24 remains eligible during this period or until they reach the age of 24, whichever is sooner.

Exceptions:

Where the only surviving nominee/s are ‘children of the family’ then those children between the ages of 18 and 23 years inclusive at the time of the former employees death will remain eligible until they reach the age of 24. If all nominees are under the age of 18 at the time of the employee’s death, all eligibility ceases. Eligibility is not reinstated on reaching the age of 18.

Nominees who were the legal spouse; Civil Partner or partner of the former employee cease to be eligible to rebate travel concessions if they remarry or enter into a new partner relationship.

   Staff Travel Benefits for Existing Eligible Former BA Employees

1. All existing eligible former employees with 10 or more years continuous service and in receipt of staff travel benefits prior to the launch of STAFF TRAVEL 2009, become eligible to the following:-

A. For employees who left up to and including 30 November 2007.

*  Premium Standby Option on BA

*  Discounted Commercial ticket/s on BA

* Annual concession based on length of service

10 – 29 years service inclusive – 1 Annual concession

30 years and over – 2 Annual concessions

B. For employees who leave between 01 December 2007 – 31 March 2009

*  Unlimited Standby on BA and other qualifying airlines

*  Discounted Commercial ticket/s on BA

*  Annual concession based on length of service

10 –19 years service inclusive – 1 Annual concession

20 years and over – 2 Annual concessions

* All existing eligible former employees with less than 10 years continuous service and in receipt of staff travel benefits prior to the launch of STAFF TRAVEL 2009, become eligible to the following:-

*  Unlimited Standby on BA only

*  All existing eligible widows/ers of former employees in receipt of staff travel benefits prior to the launch of STAFF TRAVEL 2009 will be eligible to the following:-

*  All existing eligible former employees with 10 or more years continuous service, regardless of their former employer, yet to re-qualify for staff travel benefits at the launch of STAFF TRAVEL2009, become eligible to the benefits outlined in 1A or B above from the date STAFF TRAVEL 2009 is introduced.

*  All existing eligible former employees having left BA prior to the launch of STAFF TRAVEL

2009 under an Outsourcing/TUPE arrangement to become eligible to benefits outlined in 1A

above from the date STAFF TRAVEL 2009 is introduced.

   Service Charge

A service charge of £10.00 per person will be applied (including children, excluding infants) for each annual bookable concession issued. The service charge will be fixed at a rate of £10.00 for three years from the date Staff Travel 2009 is implemented; thereafter it will be reviewed annually.

   The period of eligibility for Staff Travel Benefits for Existing Eligible Former BA Employees

The principle of granting concessions to future former employees for a period equal to the number of full years continuous service completed will also be applied to existing eligible former employees.

The period of eligibility will be calculated from the date on which the existing eligible former employee drew their staff travel benefits.

For those leaving with an immediate pension - the period to be calculated from the date of leaving.

For those leaving on with a deferred pension - the period of eligibility will be calculated from the date on which the existing eligible former employee commenced receipt of the deferred pension and staff travel benefits.

All existing eligible former employees with 5 or more years remaining before a period equal to the number of full years continuous service is complete will remain eligible to the applicable new Staff Travel package for the remaining period equal to the number of full years continuous service. Thereafter all eligibility ceases.

All existing eligible former employees who are within 5 years of a period equal to their actual length of service will remain eligible to the applicable new Staff Travel package for a period of 5 years from the introduction of STAFF TRAVEL 2009.

All existing eligible former employees who have been in receipt of concessions for a period equal to, or greater than, their actual length of service will remain eligible to the applicable new Staff Travel package for a period of 5 years from the introduction of STAFF TRAVEL 2009.

All existing eligible widows/ers will remain eligible to unlimited standby and discounted commercial tickets for the remaining period equal to the number of full years service the employee completed or five years whichever is the greater.  (please also refer to the Eligibility chart printed below this article).

   Staff Travel Fares

The fares charged for unlimited standby personal travel will be the lower level (ZL) of the fares set by the Zonal Employee Discount organisation of participating airlines.

The fares charged for unlimited premium standby will be 3 x ZL level.

ZL fares are quoted in US Dollars.

    Staff Travel Policy for Banked Long Service Concessions

Banked Long Service concessions must be used in full by 31st March 2009.

    -ends-

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What Are Travel Expenses?

Understanding travel expenses, the bottom line.

• Deductions & Credits
• Tax Deductions

Travel Expenses Definition and Tax Deductible Categories

Michelle P. Scott is a New York attorney with extensive experience in tax, corporate, financial, and nonprofit law, and public policy. As General Counsel, private practitioner, and Congressional counsel, she has advised financial institutions, businesses, charities, individuals, and public officials, and written and lectured extensively.

For tax purposes, travel expenses are costs associated with traveling to conduct business-related activities. Reasonable travel expenses can generally be deducted from taxable income by a company when its employees incur costs while traveling away from home specifically for business. That business can include conferences or meetings.

Key Takeaways

• Travel expenses are tax-deductible only if they were incurred to conduct business-related activities.
• Only ordinary and necessary travel expenses are deductible; expenses that are deemed unreasonable, lavish, or extravagant are not deductible.
• The IRS considers employees to be traveling if their business obligations require them to be away from their "tax home” substantially longer than an ordinary day's work.
• Examples of deductible travel expenses include airfare, lodging, transportation services, meals and tips, and the use of communications devices.

Travel expenses incurred while on an indefinite work assignment that lasts more than one year are not deductible for tax purposes.

The Internal Revenue Service (IRS) considers employees to be traveling if their business obligations require them to be away from their "tax home" (the area where their main place of business is located) for substantially longer than an ordinary workday, and they need to get sleep or rest to meet the demands of their work while away.

Well-organized records—such as receipts, canceled checks, and other documents that support a deduction—can help you get reimbursed by your employer and can help your employer prepare tax returns. Examples of travel expenses can include:

• Airfare and lodging for the express purpose of conducting business away from home
• Transportation services such as taxis, buses, or trains to the airport or to and around the travel destination
• The cost of meals and tips, dry cleaning service for clothes, and the cost of business calls during business travel
• The cost of computer rental and other communications devices while on the business trip

Travel expenses do not include regular commuting costs.

Individual wage earners can no longer deduct unreimbursed business expenses. That deduction was one of many eliminated by the Tax Cuts and Jobs Act of 2017.

While many travel expenses can be deducted by businesses, those that are deemed unreasonable, lavish, or extravagant, or expenditures for personal purposes, may be excluded.

Types of Travel Expenses

Types of travel expenses can include:

• Personal vehicle expenses
• Taxi or rideshare expenses
• Airfare, train fare, or ferry fees
• Laundry and dry cleaning
• Business meals
• Business calls
• Shipment costs for work-related materials
• Some equipment rentals, such as computers or trailers

The use of a personal vehicle in conjunction with a business trip, including actual mileage, tolls, and parking fees, can be included as a travel expense. The cost of using rental vehicles can also be counted as a travel expense, though only for the business-use portion of the trip. For instance, if in the course of a business trip, you visited a family member or acquaintance, the cost of driving from the hotel to visit them would not qualify for travel expense deductions .

The IRS allows other types of ordinary and necessary expenses to be treated as related to business travel for deduction purposes. Such expenses can include transport to and from a business meal, the hiring of a public stenographer, payment for computer rental fees related to the trip, and the shipment of luggage and display materials used for business presentations.

Travel expenses can also include operating and maintaining a house trailer as part of the business trip.

Can I Deduct My Business Travel Expenses?

Business travel expenses can no longer be deducted by individuals.

If you are self-employed or operate your own business, you can deduct those "ordinary and necessary" business expenses from your return.

If you work for a company and are reimbursed for the costs of your business travel , your employer will deduct those costs at tax time.

Do I Need Receipts for Travel Expenses?

Yes. Whether you're an employee claiming reimbursement from an employer or a business owner claiming a tax deduction, you need to prepare to prove your expenditures. Keep a running log of your expenses and file away the receipts as backup.

What Are Reasonable Travel Expenses?

Reasonable travel expenses, from the viewpoint of an employer or the IRS, would include transportation to and from the business destination, accommodation costs, and meal costs. Certainly, business supplies and equipment necessary to do the job away from home are reasonable. Taxis or Ubers taken during the business trip are reasonable.

Unreasonable is a judgment call. The boss or the IRS might well frown upon a bill for a hotel suite instead of a room, or a sports car rental instead of a sedan.

Individual taxpayers need no longer fret over recordkeeping for unreimbursed travel expenses. They're no longer tax deductible by individuals, at least until 2025 when the provisions in the latest tax reform package are due to expire or be extended.

If you are self-employed or own your own business, you should keep records of your business travel expenses so that you can deduct them properly.

Internal Revenue Service. " Topic No. 511, Business Travel Expenses ."

Internal Revenue Service. " Publication 463, Travel, Gift, and Car Expenses ," Page 13.

Internal Revenue Service. " Publication 5307, Tax Reform Basics for Individuals and Families ," Page 7.

Internal Revenue Service. " Publication 463, Travel, Gift, and Car Expenses ," Pages 6-7, 13-14.

Internal Revenue Service. " Publication 463, Travel, Gift, and Car Expenses ," Page 4.

Internal Revenue Service. " Publication 5307, Tax Reform Basics for Individuals and Families ," Pages 5, 7.

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Definition of staff

 (Entry 1 of 2)

called also stave

Definition of staff  (Entry 2 of 2)

transitive verb

• labor force

Examples of staff in a Sentence

These examples are programmatically compiled from various online sources to illustrate current usage of the word 'staff.' Any opinions expressed in the examples do not represent those of Merriam-Webster or its editors. Send us feedback about these examples.

Word History

Middle English staf , from Old English stæf ; akin to Old High German stab staff, Sanskrit stabhnāti he supports

before the 12th century, in the meaning defined at sense 1a

1859, in the meaning defined at sense 1

Phrases Containing staff

• chief of staff
• cross - staff
• ground staff
• half - staff
• on (the) staff
• staff nurse
• staff of Aesculapius
• staff of Asclepius
• staff officer
• staff of life
• staff sergeant
• staff sergeant major
• treble staff

Dictionary Entries Near staff

Cite this entry.

“Staff.” Merriam-Webster.com Dictionary , Merriam-Webster, https://www.merriam-webster.com/dictionary/staff. Accessed 14 May. 2024.

Kids Definition

Kids definition of staff.

Kids Definition of staff  (Entry 2 of 2)

Medical Definition

Medical definition of staff, more from merriam-webster on staff.

Nglish: Translation of staff for Spanish Speakers

Britannica English: Translation of staff for Arabic Speakers

Britannica.com: Encyclopedia article about staff

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• Expenses and employee benefits

Expenses and benefits: travel and subsistence

As an employer paying your employees’ travel costs, you have certain tax, National Insurance and reporting obligations.

This includes costs for:

• providing travel
• reimbursing travel
• accommodation (if your employee needs to stay away overnight)
• meals and other ‘subsistence’ while travelling

Subsistence includes meals and any other necessary costs of travelling, for example parking charges, tolls, congestion charges or business phone calls.

There are different rules for reporting expenses relating to public transport .

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