tourism new business

We earn commissions if you shop through the links below.  Read more

21 Tourism and Travel Business Ideas

Back to Business Ideas Categories

Written by: Carolyn Young

Carolyn Young is a business writer who focuses on entrepreneurial concepts and the business formation. She has over 25 years of experience in business roles, and has authored several entrepreneurship textbooks.

Edited by: David Lepeska

David has been writing and learning about business, finance and globalization for a quarter-century, starting with a small New York consulting firm in the 1990s.

Published on July 21, 2022 Updated on October 2, 2023

With the pandemic winding down, countless Americans are getting back to traveling! That means now is a great time to establish a travel-related business and build a steady income. The tourism industry is massive and diverse, offering many opportunities for sharp entrepreneurs. 

You could start a travel agency, a campground, a hotel, or a concierge service . Explore many more excellent tourism business ideas in our list below.

1. Travel Agency

If you love to travel and are always planning your next trip, starting a travel agency might be the perfect career choice. It’s a great way to share your love and knowledge of travel, and it can be very lucrative. US travel agencies are rebounding strongly from the pandemic and expect a 38% increase in revenue in 2022. Looking ahead, the market is expected to grow steadily through 2026.  

If you have the resources, starting a travel agency business can be a breeze. But first, you need to identify your target market. Will you focus on domestic or international travel? A lot of Americans go on short trips for vacation or business purposes, providing an opportunity for travel agencies to earn money. Arranging tours and outings for international visitors is also possible now that the US has eased travel requirements. Once you find your niche and draw up a business plan, you should work on establishing your brand and promoting it to find clients.

2. Nightclub

Do you enjoy late nights on the town? If so, starting a club might be right up your alley. Nightclubs and music venues are part of the US bars and nightlife industry, which suffered a sharp decline during the pandemic. But now that people are hitting the town again the market is set to grow 14% and exceed $28 billion in revenue in 2022. 

Before you open your club, it’s important to know that the industry is heavily regulated, especially when it comes to alcohol consumption. You’ll need to meet both state and local regulations and licensing requirements so it’s best to inquire about the details from your local authorities first. Next, it’s a good idea to research the market and find out what other clubs in your area are offering. You’ll have to innovate and come up with a unique selling proposition and a creative marketing plan for your club to attract customers. With these in place, your club can be very profitable.

3. Photography

Are you an amateur photographer who loves snapping great images? Photography in the US is an $11 billion industry expected to see steady growth in the coming years, so now would be a great time to stretch your entrepreneurial wings and give it a shot. You could focus on travel photography, if that’s your passion, and give the world beautiful photos while also seeing the world. 

Assuming you already have a professional-level camera, you’ll just need some great editing software and to build a website showing off your portfolio and listing your prices and services. With a bit of talent and determination, you could be snapping your way to success in no time!

If you’ve stayed in an Airbnb, you probably know how sweet it is to have a home away from home! This is why the homestay segment of the hotel and lodgings market has seen explosive growth in recent years, with Airbnb leading the way. Renting out your home as an Airbnb is an easy and flexible way to earn income, whether you’re looking for a little extra money or to build a serious business. 

The first step is to make sure your home or apartment can be rented out for short-term stays. In many areas today, there are laws either banning Airbnb rentals or limiting them to a certain share of local units. If your home clears that hurdle and is in an area with some tourist appeal, you’re already halfway there. If your apartment fails to meet one of these requirements, you might want to look into purchasing a home or apartment in an appealing destination, which you could then develop into a successful Airbnb. 

Whichever approach you choose, the most important step is delivering fantastic service to your guests. If you can achieve Superhost status, you’ll be well on your way to Airbnb success.

5. Translation Business

Demand for translation services is expected to grow as more companies seek to capture or increase their share of the global market. In the US, more than 10,000 new jobs for interpreters and translators are expected each year through 2030. Translation businesses help translate documents, localize travel and city guide websites, and interpret speech, including sign language. If you’re thinking of starting a translation business, you’re not alone. But if you have the skills and the right talents and tools, you could edge out the competition. 

In this internet age, finding translators who can work remotely across the globe has become easier. Promoting diversity among your staff could also be good for your business because you’ll be able to offer translation services for more languages. Do the paperwork to register your business, keep yourself updated with the latest technologies, promote your services, and you should be able to gain traction as soon as you start operating.

6. Bed and Breakfast

Many Americans still prefer to stay in a traditional B&B for the unique hospitality, homemade food, and fascinating local insights. The US bed and breakfast market was worth $1.7 billion in 2021 and expected to rebound strongly from the pandemic after the lifting of travel restrictions. If you’ve been thinking of opening your own bed and breakfast, now is a great time.

When starting a B&B, it’s important to be aware of the latest industry trends. For example, many guests prefer a facility that offers live entertainment or is located close to tourist attractions. It’s also to your advantage to research the market and see what features and services are being offered by the competition. Be innovative in coming up with ways to differentiate your business. Running a bed and breakfast is not easy, but it can be very rewarding if you play your cards right. 

7. Glamping

A decade ago nobody had heard the word glamping, which is short for “glamorous camping”. Today it’s a nearly $3 billion global industry and among the fastest-growing segments of the travel and hospitality market, expected to more than double by 2030. If you have a bit of land in an appealing location, or have the funds to purchase such a plot, you could start your own glamping business and make a good living offering luxury experiences to discerning travelers.

There will be some serious work involved. In addition to acquiring the property, you’ll need to outfit it with all the bells and whistles — from tents and teepees to high-end beds, furniture, lighting and air-conditioning and heating units. If your location is on the water, you could boost your revenue by also offering sailboats, canoes, kayaks, and more. But before you get started, this is a new and fast-evolving industry, so it’s best to take the time to research the market and learn the latest trends before diving in.

To attract customers, your glampground needs to be among the most appealing in your area.

8. Jet Ski Rental

Do you like having fun out on the water? Well, so does everybody else! That’s why starting a jet ski business is almost always a great idea. The global personal watercraft market is worth $1.5 trillion and expected to expand an impressive 50% by 2027. Right now is a great time to start a jet ski business, bring good times to your community and ride the market expansion to great success. 

Getting there will require a significant investment. You’ll need to spend about $25,000 to get your first few jet skis, plus a rental facility on the water and permits and licensing fees. Of course, you’ll also need to live near an appealing body of water, preferably one that’s enjoyable for more than a few months of the year. Finally, you will want to get good insurance, because jet skis are as dangerous as they are fun.

Once that’s all settled, just start advertising on local outlets and events, posting on relevant social media groups and online vacation platforms. You’ll have your first few customers in no time, and soon be cruising toward success.

9. Campground

Do you love the outdoors? If so, setting up a campground could be the perfect way to start your entrepreneurial journey. Camping is one of the most popular US pastimes in the US. Despite the pandemic, the number of US campers increased to 48 million in 2020, as outdoor activities were deemed safer than indoor recreation. 

Your biggest challenge in starting a campground is likely to be finding a suitable location. The most visited campgrounds in the US are in state parks, near bodies of water, surrounded by wilderness, or in the mountains. Once you find an ideal campsite, you’ll need to comply with licensing, zoning, and other legal requirements. Before you launch your business, it’s wise to research the market and find out what other campgrounds are offering. With careful planning and a creative marketing strategy, your campground can give competing sites a run for their money.

10. Pet Sitting

You’d probably never guess that pet sitting is a $2.6 billion industry, but it is indeed. People love their pets, and will spend whatever it takes to ensure they’re taken care of when they are away. The pet sitting market is projected to see impressive growth through 2027, so if you’re an animal lover, now is the perfect time to start your own pet sitting business and ride that wave to serious profits. 

The first step is to decide which type of pets you’ll care for. Do you have more experience with dogs or cats? Are you OK with snakes? Pigs? Once you’ve got that nailed down, you’ll just need to buy some pet toys and supplies and offer your services on a gigs site like TaskRabbit. It’s a good idea to reach out to friends, family and work-related contacts and acquaintances. If you’re able to generate an initial client or two from your own personal network, and provide them with great service, you’ll have a strong reference to promote your services and start building a successful business.

11. Spa Salon

Countless travelers love to relax with a day at the spa, which is why this is a growing $17 billion US industry. If you’re a massage therapist or esthetician, you could open a beauty salon, nail spa, luxury spa, massage studio, or even a mobile spa, and make people feel better while making a good living.  

You will likely need to get licensed, which can take some doing, and deliver excellent services to compete in an increasingly competitive and saturated market. Another crucial aspect will be location — your spa should be somewhere with steady traffic. Or you could go the mobile spa route and make house calls, bringing your massage and therapeutic services to your clients. This is more convenient for them, which means you can charge a higher rate, despite having lower overhead.

There are many elements to consider for your spa business, but what is not in doubt are your chances of success if you’re determined and can deliver healing services.

12. Scooter Rental

With gas prices going up, more and more Americans are turning to cheaper, more eco-friendly options for their commute and for seeing the city. Scooters cost less than cars and run on electricity. Over the past decade, Americans took a third of a billion trips on shared bikes and scooters. That’s a huge number, and it’s expected to increase sharply in the next few years. Considering this, a scooter rental business is a smart choice.

But first, it’s important to understand that scooters are used primarily as a transport option for short distances. Setting up this kind of business requires a huge upfront investment because you might have to purchase some scooters, unless you can lease them. You’ve need to make sure you have all the necessary permits and insurance in place before opening.

Once you have everything you need, it’s a good idea to work on a marketing plan. You can use social media, print ads, and word-of-mouth to get the word out about your new venture.

13. Party Bus

Ready to party? As the pandemic recedes, everybody’s getting back out there to have a good time. For a lot of people that means renting out a party bus and dancing and drinking the night away while cruising down the streets. Party buses are part of the $8 billion US limousine industry, and expect strong growth as people schedule long-delayed parties, gatherings, and nights on the town.

Starting your own party bus business will require considerable investment. The major cost will be, of course, the bus itself. Hopefully you’ll be able to find a reliable one at a reasonable price and then deck it out with all the trimmings, from a bar and disco ball to a DJ booth and more. Once you’ve done some marketing and gotten the word out you’ll be able to charge as much as $700 per night, so it shouldn’t take too long before you see a major return on your investment. 

Just be sure to get all your licenses, permits and insurance — the last thing you want is for the party to get parked on the curb.

14. Car Rental

As people book long-delayed holidays in the wake of the pandemic, car rentals are booming, with global revenues expected to double by 2027. With some hard work and determination, you could start your own car rental business and provide travelers the transport they need while grabbing your share of a growing $50 billion US market.  

Keep in mind that this is a competitive industry, which means you’ll need to find ways to stand out, such as with deep discounts or a unique selection of cars. Speaking of which, you’ll also need to lay out a sizable investment to get your initial fleet of four to five cars. Finally, it’s crucial that you meet all the licensing and insurance requirements or your business could face severe fines, or worse.

But if you’re able to clear these hurdles, there’s a good chance your car rental business will soon be cruising down easy street.

15. Boat Rental

Who doesn’t love a day out on the water? There are so many things to do. from skiing and tubing to cruising, socializing, swimming and just taking in the sun. That’s why boat rentals are a $5 billion US industry expected to see smooth sailing and steady growth in the years ahead. If you like spending time outdoors, you could start your own boat rental business and help people enjoy their time off while making a good living. 

There are several possible constraints. For one, you should live near a sizable body of water, and find an available access point or marina to base your operations. Second, you’ll likely need to accept the seasonal nature of this line of work, which in most areas of the US will only bring in revenue for 6-7 months of the year. Finally, getting started will require a significant investment, as appealing, rentable boats do not come cheap. 

But if you’re OK with all this, and able to acquire the necessary permits and insurance, once you start putting boaters on the water you’ll be cruising straight toward success.

16. Bike Rental

As travel regains steam and more workers return to the office, demand for bike rental for last-mile connections is sure to increase. If you’re thinking of starting your own business, a bike-share outfit or bike rental shop could be a great option. The US bike rental industry, valued at nearly $800 million, is projected to grow in the next five years amid a bike-share boom, driven in part by environmental concerns.

There are a few things you need to consider before starting a bike rental business. Is there a market for bike rental in your area? What kind of bikes should you offer? How many bikes should you start with? You will find the answers to these questions as you research the market. It is also important to comply with all the legal and regulatory requirements and to come up with a good marketing plan. One option is to place bike docks near subway stations and major bus stops.

17. RV Rental

RVing , or traveling in a recreational vehicle, is a popular way of exploring the US with family and friends. It’s showing no signs of slowing as more than 70 million Americans are expected to go on road trips in an RV they rent, own, or borrow, according to the RV Industry Association. You could start an RV rental business and tap into this exciting travel market.

You can either invest in a fleet of RVs, which would require a hefty investment, or you can just list your RV on an online marketplace like Outdoorsy. Before setting your rates, it’s a good idea to scope out the market and find out what your competitors are charging. You’ll have to factor in insurance and other costs in order to make a profit.

Finally, it’s important to keep your RVs well-maintained to attract customers, most of whom prefer to rent out new units. With all this in place, your RV rental business will making good money in no time.

18. Kayak Rental

As more people explore the outdoors in a post-pandemic world, a kayak business makes sense. It’s an eco-friendly way to help travelers enjoy their time off while getting some exercise and enjoying the great outdoors. Sales of kayaks and accessories are expected to see steady growth and reach nearly $300 million by 2027. So, why not start a kayak rental business now?

Aside from offering kayaks for rent, you could also also offer apparel and helmets, storage bags, seats, life jackets, and safety gear. Selecting the location of your shop is important. It will have to be near the coast, a river or a lake, and with steady foot traffic. You’ll need a substantial investment to set up your shop. Finally, it’s a good idea to promote your business and let people know about your offerings.

19. Taxi Business

Considering all the ride-sharing apps out there, you might be surprised to learn that old-school taxis are not only surviving, but doing quite well. The US taxi and limo market is worth more than $66 billion and expected to see steady growth in the coming years. If you enjoy driving and meeting new people, starting a taxi business might be the right move for you. 

Getting started will require some real effort and investment. You’ll need to buy a reliable car, if you don’t already have one, plus reliable insurance and all the necessary permits. In some cities the car hire license can be a major expense, for instance a New York City taxi medallion costs $80,000. In other places, like $300 in Cleveland, not so much. Once you’ve all set up, it’s a good idea to build a website so people can find you, and you might want to offer an app as well, as most car services nowadays offer on-demand ordering. 

Finally, get creative with your marketing to stand out in a competitive market, provide excellent service and steady driving to your first few clients, and the good reviews and revenues should start pouring in.

20. RV Park

The wanderlust spirit and a rise in road-tripping have amplified the allure of RV travel. Capitalizing on this trend, starting an RV park presents a golden opportunity in the travel business sector. Such parks cater to a growing demographic of explorers seeking the comfort of their RVs while embracing the freedom of the open road. With the right amenities and a strategic location, an RV park can be a haven for both short-term travelers and long-term nomads.

Location is paramount, ideally near popular tourist spots or natural attractions. Additionally, ensuring modern facilities, security, and possibly offering unique experiences or events can differentiate your park from competitors. As travel patterns evolve, an RV park can offer travelers a blend of adventure and convenience, making it a profitable and sustainable business venture.

21. Tour Operator

Tour operator business thrives on curating unique experiences, offering tailored packages, and ensuring travelers get the best out of their journeys. Unlike general travel agencies, tour operators control and manage the specifics of the trip, right from itinerary planning to the on-ground execution. This means creating partnerships with local businesses, ensuring safety standards, and offering a seamless travel experience to clients.

In today’s digital age, a tour operator’s success doesn’t just hinge on local networking, but also on a strong online presence. Reviews, testimonials, and digital marketing strategies play a pivotal role in attracting potential customers. Whether one chooses to cater to adventure seekers, history enthusiasts, or luxury travelers, the key is to differentiate, maintain high service standards, and keep evolving with the dynamic travel industry.

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Save my name, email, and website in this browser for the next time I comment.

• Travel Agency
• Photography
• Translation Business
• Bed and Breakfast
• Jet Ski Rental
• Pet Sitting
• Scooter Rental
• Boat Rental
• Bike Rental
• Kayak Rental
• Taxi Business
• Tour Operator

Subscribe to Our Newsletter

Featured resources.

12 Profitable Lake Business Ideas

Esther Strauss

Published on December 1, 2022

Fresh air, peace of mind, scenic views, and lots of fun — that’s lake life in a nutshell, which is why so many people want to take part. ...

37 Summer Business Ideas

Carolyn Young

Published on July 21, 2022

Summer means taking a break, enjoying outdoor leisure, going to a summer camp, and BBQ’ing in the backyard. For smart entrepreneurs, it alsome ...

21 Profitable Beach Business Ideas

David Lepeska

So you live near a beach. Lucky you! You can go swimming or walk barefoot in the sand any time you like. Even better, you could also start abusiness ...

No thanks, I don't want to stay up to date on industry trends and news.

• Increase Online Bookings

Set-jetting, Forest Bathing, and Hush Trips: 20 Innovative Tourism Business Ideas and Trends for 2023

In This Article: Trends to Inspire Your Tours and Activities

Top tourism trends of 2023.

It’s that time of year again to ask ourselves, “What’s new, cool, and innovative in tourism?”. We’ve compiled a list of new, innovative tourism business ideas for 2023 so you can find your niche. 

The travel and tourism industry is in a state of constant flux, never more so than in the last few years. Every change and new trend brings with it an opportunity for tour operators to deliver what their customers old and new want—as well as add new tours and experiences they don’t yet even know they want. 

  As countries began to ease restrictions, 2022 saw the travel industry rebound from 2021 and 2020. Despite new global challenges appearing during 2022 and continuing into 2023, including the Russian-Ukraine war and the global economic fallout, the most important trend of all is that people still want to travel and are even budgeting for more travel.

As one travel professional interviewed for TravelAge West ’s article on travel trends put it: “It’s almost like travel went from a discretionary spend to an essential spend for a lot of people.”

Despite all that is still happening in the world, around the industry there is a continued air of optimism in 2023. Travel Pulse noted that “ while 2022 was the year of recovery [recovered almost 60 percent of its pre-pandemic levels], 2023 is poised to be the year of reinvention.” Booking.com research prompted them to label 2023 as a year of “creative imagination of travel.” Skyscanner’s Travel Trends report concluded that “Post-COVID restrictions, travellers continue to prioritize adventures abroad and embrace travel freedoms with relish.”

Here are some of the latest major trends and innovative tourism business ideas to keep an eye on and potentially incorporate into the tours and travel experiences you offer. We’ll also highlight a few of the more unusual and niche trends that could take off during 2023 or in the longer term, or just inspire some “out of the box” thinking when looking at your own products and services.

1. Transformational trips

A buzz phrase you’ll hear a lot in 2023 is “transformational retreat.” This refers to travel experiences that cater to people who want to undergo a significant personal or spiritual transformation. Retreats and activities include meditation, yoga, therapy, workshops, and other experiential practices. Most promote self-awareness, personal growth, and positive change, typically taking place in a secluded and peaceful setting and led by experienced facilitators or coaches. 

Booking.com’s Travel Predictions 2023 report called these trips “peace and pleasure pilgrimages.” The report found that 42 percent of travelers want to focus on their mental and physical health, including retreats to smooth the processes of pregnancy and menopause.” A large proportion of travelers are interested in meditation or mindfulness retreats. Some retreats even take the word “trip” literally, catering to people interested in the potential therapeutic benefits of the controlled and supervised use of “magic mushrooms” and other psychedelics.

Innovative tourism business ideas:

• Beckley Retreats : Science-backed psychedelic retreats
• Explorer X : A tour operator dedicated to transformational trips
• Organic Tuscany : Organic cooking retreats in Tuscany.

2. Forest bathing and digital detoxing

Not everyone is looking for a transformational outcome from their vacation; many simply want to unwind and enjoy some quality “me time.” Wellness vacations have been a growing tourism business trend for some time, with demand accelerated by the pandemic. Tours that offer people the chance to pamper themselves and generally recalibrate are likely to be extremely popular for the foreseeable future.

Two specific innovative tourism business ideas that look likely to be especially popular in 2023 are “forest bathing” and “digital detoxing.” 

Forest bathing, or Shinrin-yoku , originated in Japan. It involves becoming immersed in nature to enhance physical, mental, and emotional well-being. It can be as simple as going for a long walk through a forest, or sitting by a lake and taking in the sights, sounds, and smells of the natural surroundings. Research has shown that forest bathing can reduce stress and anxiety, improve mood, and even boost the immune system and reduce blood pressure and heart rate. After the last few years we’ve all been through, it’s no wonder it’s proving popular with travelers.

In a similar vein, many people want to unplug and undertake a “digital detox” where you never need to ask for the Wi-Fi password because there is no Wi-Fi. They could be seeking respite from “doom scrolling” through social media and news feeds on their digital devices, or they just want a break from the glowing screens so prevalent in their day-to-day. Trips that encourage travelers to leave their devices at home will be popular, whether to wellness retreats that ban or discourage digital devices or an out-of-the-way destination that makes electronic communication extremely difficult.

• Gaia Wellness Retreat : Digital detox packages in a forest setting
• Sheldon Chalet : A luxury chalet in Alaska
• Talaysay Tours : A corporate tour to “connect to the forest with all your senses”

3. Off-grid and “survival” travel

One way to both commune with nature and unplug from your digital life is to go where no signal can reach you. Booking.com’s report found that 55 percent of travelers want to spend their vacations off-grid, resulting in an increase in tour operators offering trips to places where you can’t easily be reached. This could be a lodge in a remote part of a country or backcountry camping.

A related trend is the opposite of “glamping.” A growing number of travelers want to challenge themselves to survive in inhospitable conditions (you know… just in case), while learning new skills at the same time. In Booking.com’s report, 58 percent of travelers want to learn survival skills on holiday—everything from fire lighting and food foraging to the more full-on prepping for societal breakdown. Zombie survival camp anyone?

• Off Grid Travel : Company offering a variety of off grid accommodation around Europe
• Docastaway : Offers a desert island castaway experience
• Black Tomato : Offers a “Get Lost service” for people who want to challenge themselves

4. Hush trips, workcations, and micro-cations

Shhh, don’t tell anyone (especially your co-workers and definitely not your boss), but “hush trips” are on the rise. A hush trip is a secret trip taken by an employee without their employer’s knowledge. It’s all linked to the huge rise in remote working. People who work in a different city and country from their employer can theoretically do their work from anywhere. However, a hush trip can be slightly different from a “workcation,” another popular trend in the age of remote working, when an employer’s permission is often sought. On a hush trip, no actual work might be done; the employee wants a real holiday to escape the hustle and bustle of daily life and recharge, but they may not use their vacation days to take it. They complete their work and take a day or two off without anyone knowing (they hope,) perhaps logging in now and then for appearances’ sake. Or, they may travel somewhere and continue to work, while enjoying their downtime in a new place, again without telling anyone. 

Many hush trips are “micro-cations,” short trips often taken close to home, often at the last minute. The micro-cation trend has continued to grow for the last few years, as people look for quick, convenient, and often budget-friendly getaways that don’t require a lot of planning. 

When you combine the acceptance of remote working among many more employers with a large number of people who left the office behind and didn’t miss it for a second, you have an opportunity to create workcation and hush trip experiences for digital nomads and remote workers.  

• Selina : Opportunities for people to stay, travel, and work in interesting places around the world
• Ethos Remote Habitat : Remote working retreats
• Work from Hyatt : Packages for people who want to work from a Hyatt hotel

5. Traveling for “bleisure”

The travel industry does love a good old word mash-up to describe the latest trend. Hot on the heels of workcations, we have the related trend of “bleisure”—a name coined to describe the trend of business travelers tacking on some leisure time to the end of business trips. Where a workcation is often a longer trip designed around work, the growth of bleisure trips reflects the fact that as business travel bounces back, people still want as much vacation time as they can get. 

Although the economy could affect business travel in 2023 as companies cut costs, it’s worth keeping an eye on the business and conference market to target business travelers who want to carve out some vacation time to explore a destination on their own time.

6. Set-jetting

If you’ve ever wanted to visit the set of your favorite movie or TV show, you’re not alone. A top travel trend for 2023 is “set-jetting,” when travelers visit destinations primarily because they were featured in a popular movie, TV show, or book. According to research, 39 percent of travelers have booked trips to places featured on shows or movies ( Expedia ). While people have long been drawn to iconic movie locations, perhaps the earliest example of mass set-jetting was New Zealand’s tourism industry getting a huge boost after the country played a leading role in the “Lord of The Rings” movies. Fans of the “Outlander” books and TV series have also been making pilgrimages to Scotland to see the country that provides the backdrop for their favorite show.

People don’t just want to visit the actual physical set and filming location, but also just the cities or countries featured in a particular production. Keep an eye out for popular shows where the location is as much the star of the show as the actors, such as “The Crown” (England,) “Emily in Paris” (Paris,) and “The White Lotus” (Sicily), as they could trigger a surge in demand for particular locations and experiences relating to the shows, such as a themed tour.

• The Potter Trail : Harry Potter-themed walking tours in Edinburgh, Scotland
• Red Carpet Tours : “Lord of the Rings” set-jetting specialists
• On Location Tours : TV- and movie-themed tours in New York, Chicago, and Boston

7. Sustainable tourism and electric travel

“Ecotourism” has been on the rise for several years, and continues to be popular. According to Booking.com’s Sustainable Travel Report 2022 , 81 percent of global travelers say sustainable travel is important to them, and 50 percent are influenced by news reports on climate change when it comes to booking choices. 

So-called “ecotours” let tourists enjoy a vacation while also learning about environmental and sustainability issues in a particular location. Some enable people to do something tangible to help, such as volunteering to plant trees or help to restore habitats. Many travelers these days also seek out “small footprint” or socially-responsible travel. This may not be an eco-tour as such; it could just mean they favor tour companies that take steps to minimize the impact of their tours or incorporate a social responsibility element. 

Many travelers also want to stay in planet-friendly accommodations. According to Booking.com’s report, 57 percent of travelers prefer accommodation with sustainable certification. Another related trend to watch is road trips or other travel using electric vehicles. Some car rental companies are adding electric cars to their fleets, and VW has even built an electric version of their classic camper van, the ID Buzz. Within cities, travelers might want to do tours on electric bikes and focus on other more sustainable modes of transport rather than the traditional taxi and car hire approach. In the not too distant future, electric air travel may even become the norm thanks to companies like Eviation that are developing electric planes.

• Jumbari Family Safaris : Eco-safaris in Africa.
• OneSeed Expeditions : Responsible adventure travel around the world.
• EV Travel : Sustainable adventures in Iceland

8. Indigenous experiences

Countries around the world are making an increased effort to reverse past wrongs when it comes to treatment of Indigenous peoples, while also empowering Indigenous communities to take a lead in areas like travel and tourism. Canada is one nation going through a period of reconciliation as it faces up to and attempts to make amends for its colonial past. This has resulted in a huge growth in Indigenous-led travel companies, experiences, resorts, and accommodation options. 

Australia and New Zealand are also seeing a growth in opportunities for travelers to support and learn about Indigenous communities, histories, and cultures.

If you are an Indigenous entrepreneur, you may find great opportunities available with an increase in programs that support Indigenous tourism in these countries. For others, there may be opportunities for partnering with or supporting Indigenous-led businesses and organizations in your region.

• Worn Gundidj at Tower Hill : Tours offering the chance to connect with Australian aboriginal culture
• Road Scholar : Offers a New Zealand cultural experience, learning from local experts  
• Haida Style Expeditions : Cultural trips on Haida Gwaii on Canada’s west coast

9. Budget-friendly travel

The economic upheaval we saw through 2022 looks set to continue through 2023. Inflation and cost of living rises mean while the desire to travel is still strong, many travelers will still have at least one eye on their budget. This could mean more interest from thrifty travelers in camping, self-catering, and all-inclusive holidays. Activities and vacations that involve renting rather than buying equipment could also be more popular. 

Packlist : Camping gear rentals in Canada

Lazy Days : Camper van rentals in Ireland

Tampa Bay eBikes : eBike rentals on the Gulf Coast

10. Luxury cruises and upscale all-inclusive

While there will be a lot of budget-conscious travelers in 2023, there are also plenty of opportunities in the luxury travel market, including two types of travel luxury travelers may previously have turned their noses up at—all-inclusive trips and cruises. The luxury cruise market, as well as the cruise market in general, is set to rebound in style. CN Traveller reported on “ a new breed of luxury yachts from the world’s leading hotel brands,” including  The Ritz-Carlton Yacht Collection , which boasts  “ the most sophisticated and expensive civilian ship ever built in Spain.” Cruise companies like Scenic and Emerald Cruises are expecting high demand for spots on their luxury ships . If you are on a luxury cruise route, catering your activities to a luxury-seeking clientele, with prices to match, might be worth considering.

Cruises tend to be all-inclusive as standard, but there is also a growth in upscale all-inclusive vacations in general. These experiences offer the best of everything—food, accommodation, and experiences, all for a set (and premium) price. Ikos Resorts will open a new five-star all-inclusive resort in Mallorca in June 2023.

• Ama Waterways : Luxury river cruises in Europe
• Windstar Cruises : Luxury small-ship cruises
• Conrad Maldives Luxury Island : All-inclusive resort in the Maldives

11. Train travel

From the “Flying Scotsman” to the “Orient Express,” there are few more romantic ways to travel than by train. However, train travel is also increasingly overlapping with other trends in our list, as it becomes more popular as a way to travel more sustainably by reducing car and air travel, travel slower (unless we’re talking train travel in Japan) and for longer, and travel to more countries on the same trip.

Train travel can also offer scenic views, comfortable travel with spacious seats, sleeping accommodation for longer or overnight trips, and the opportunity to socialize with other travelers, and convenient access to city centres. Piggy-backing the trend toward more immersive travel experiences, train travel also lets travelers see more of a country while mixing with locals. Many countries and rail companies, especially in Europe, offer passes that let travelers visit multiple places in one trip without leaving the ground. If your tours and activities are near a popular rail route, look for ways to capitalize on the increase in train travel by catering to people who may want something to do for a day or two before they move on.

• Byway : Lets travelers build their own train vacation
• Intrepid Travel : Offers a range of “Train it” itineraries
• Glacier Express : Cultural and foodie train trips in Switzerland

12. Glamping

During the pandemic, with international travel off the menu for most people,  RV rentals spiked dramatically . Road trips made it easier for tourists to physically distance from other travelers in a post-COVID world, and “glampervan” vacations became popular. Glamping is still on the rise in 2023; the glamping market is expected to reach US$4.1bn in 2028 ( Stratview Research ). Glamping lets people enjoy sleeping and living in the great outdoors, but with a step-up in comfort from traditional camping. Glampers can stay in everything from classic Airstream trailers to yurts and all manner of other non-tent accommodation.

• Woods on Pender : Stay in a classic Airstream trailer on an island.
• Huttopia : Glamping getaways in Canada and the US 
• Under Canvas : Upscale camping in Moab, the Grand Canyon, and other spectacular locations 

13. Go solo or go social

While “travel bubbles” are no longer required for COVID-related reasons, group travel continues to rise in popularity. Hotels and tour companies increasingly cater to family groups or groups of friends who want to take a memorable trip together. For example, Atticus Hotel  in Oregon’s  Bunkhouse room for groups . It’s not just families making up for lost time with “reunion” or “celebration” travel. Tour operator Contiki noticed an upswing in demand for what they call “social travel” from groups of Gen Z-ers who want to get together on a trip to celebrate birthdays, graduations, and other milestones: “Gen Z want to make up for lost time spent together and get travelling.” Another type of social travel piggybacks the rise of “travel influencers” on social media platforms like Instagram. Some popular influencers are pivoting to provide the opportunity for their followers to literally follow them on a trip. People can go on a trip or do an activity with their favorite influencer and a group of fellow followers.

Of course, not everyone has a posse to travel with or wants to travel with others. Solo travel continues to be very popular and has moved from a niche to a mainstream market. A Skyscanner report found that 40 percent wanted to travel solo for mental health wellness reasons, while singles and divorcees ranked highly for being ready to take a solo trip. The report concludes: “There is no longer any stigma attached to taking a trip on your own, and many tour companies cater specifically to this market.”

• Flash Pack : Small group adventures for solo travelers in their 30s and 40s.
• On the Go Tours : Pre-designed tours for private groups.
• My Life’s a Travel Movie : Join social media influencer Alyssa Ramos on a trip

Watch this space: Unusual and niche  tourism trends to track in 2023

14. flat pack hotels.

In a move that reflects the growing interest in responsible and sustainable travel, hotel company Habitas have opened a number of flat-pack hotels around the world for “like-minded people seeking connection, inspiration and a better future together.”

15. Crypto trips

A number of tour operators and travel companies now offer travelers the ability to pay with cryptocurrency. Some examples include Borrow a Boat , Soneva Resorts  and Get Your Guide . 

16. Dark tourism

There has been a rise in so-called “dark tourism,” when people travel to places or sites associated with disasters and darker historical events. Famous examples include Pearl Harbour, Alcatraz, and Hiroshima. If this is the first you’ve heard of this term, it can sound a bit ghoulish. However, travelers who explore these sites generally do so to pay their respects or learn more about important historical events that hopefully will never be repeated.

17. Sober travel

Sober travel has been around for a while, but it mostly catered to people in recovery. In 2023, sober travel is a subset of wellness travel. Travel companies like Travel Sober and  Sober Outside have pivoted to target anyone who wants a sober vacation.

18. Virtual travel

Forbes Magazine thinks 2023 will be “the year that tourism in the metaverse takes off.” Travel companies can use VR to give potential customers a taste of the experience they can expect from a tour or location. VR can be accessible through web browsers or people can enjoy a much more immersive experience using VR headsets.

19. Nostalgic travel

Booking.com’s 2023 travel predictions found that 88 percent of travelers want to go on a “nostalgic getaway,” whether that’s theme parks we went to as kids, nostalgic movie locations, or other trips down memory lane. 

20. Sleep tourism

Everyone likes a good night’s sleep, especially on vacation, and the travel is waking up to the opportunities offered by a rise in “sleep tourism.” The Park Hyatt New York now offers a stay in their  One Bedroom Sleep Suite by Bryte , while Swedish bed brand Hastens opened a branded Sleep Spa . Good night, sleep well.  

How to take advantage of innovative tourism business ideas

The key to taking advantage of these innovative tourism business ideas and other tourism industry trends is to always be thinking of your next profitable business opportunity. Here are a few ways to keep on top of what’s new and interesting in the travel business:

Maintain an ideas file

Include those “out there” trends that seem absurd the first time you hear them. Think about some recent innovations that would have been dismissed with a laugh not that long ago: Self-driving cars, passenger space travel, drone deliveries… Even that Holy Grail of futuristic inventions, the personal jetpack, is getting closer to reality. All but the most outlandish trends are worth tracking in case there’s a germ of an idea for a new business opportunity in there.

Listen to your audienc e

Hang out in online travel discussion forums, on social media, and in other places where travelers gather to swap notes and ideas or express needs and dreams. You might uncover a new business idea no-one else has come across yet.

Follow your competitors

Monitor what your direct competitors and others in the tourism business are up to. Subscribe to every industry newsletter you can, including those of your competitors, to keep up with emerging trends and help with your business idea generation.

Solicit customer feedback

Be proactive in asking your customers for feedback. Don’t just ask them what they liked and didn’t like about their experience with your company; ask them if there’s anything they would like to do that they currently can’t. 

Invest in the right booking system

It goes without saying that every tour operator should offer online booking and take a mobile-first approach. Not doing both of those things makes taking advantage of the above trends very difficult. The customer experience starts the moment they enter your website. Online booking enables them to easily browse, book, and pay for tours anytime and from is anywhere. Learn more about how Rezgo booking software is tailor-made for adventure companies.

At Rezgo, we always have our ear to the ground when it comes to the latest tourism trends and business opportunities. The Rezgo booking system is a comprehensive platform that enables you to become a more profitable business. It can also help you future-proof your business so you can develop and grow as the tourism industry changes.  Book a demo today or  sign up for free and start using Rezgo

Wondering what to read next? Here are our suggestions: The Future of Tourism: 10 Things Tour Companies Need To Prepare For in 2022 A Guide to Branding in the Travel and Tourism Industry Low Season Strategies to Prime Your Tour and Activity Company for Success

Written By | Rob Mathison

Rob Mathison is a Vancouver-based freelance writer focusing on tech, travel, digital marketing, and education. He is a co-author of The Complete Resident’s Guide to Vancouver.

Previous Article 5 Rezgo Tools That Boost Your Tour & Activity Company's Data Security

Next Article What is Rezgo?

Related Posts

Articles , Increase Online Bookings , Tourism Trends

Articles , Increase Online Bookings , Marketing Strategies

Your marketing mix: the 7 ps of travel and tourism marketing.

Articles , Increase Online Bookings , Tourism Best Practices

Advantages and disadvantages of online travel agencies (otas), search the blog.

• All Categories
• Tourism Trends

Most Popular Articles

• Set-jetting, Forest Bathing, and Hush Trips: 20 Innovative Tourism Business Ideas and Trends for 2023 94 views
• Your Marketing Mix: the 7 Ps of Travel and Tourism Marketing 51 views
• Advantages and Disadvantages of Online Travel Agencies (OTAs) 24 views
• How to Create a Business Plan for Your Tour or Travel Company 9 views
• Private tours are a growing trend in 2024. Are you ready? 6 views

I have read and agree to the Rezgo Privacy Policy

GET STARTED

Sign-up for a free demo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmo tempor incididunt ut labore et dolore magna aliqua.

Schedule A Demo

How to Start a Tourism Business from Scratch

Dreaming of starting your own tourism business? Imagine leading exciting tours, sharing beautiful destinations with others, and building a business around your love of travel. But how do you begin?

In this guide, we'll show you the essential steps to get your tourism business off the ground. We'll explore practical strategies and key considerations to help you turn your passion for travel into a successful business venture. Get ready to embark on an entrepreneurial journey and learn how to start your tourism business, one step at a time.

1. Start with Market Research

Conduct thorough market research to identify your target audience, competition, and potential niches in the tourism industry.

Market research helps tourism businesses identify their target markets. This involves understanding potential customers' demographics, interests, and preferences.

For example, research may reveal that a particular destination is popular among adventure-seeking millennials, while another attracts retirees looking for relaxation.

Here's how to research the market:

• Identify Target Audience : Determine the demographics, interests, and travel preferences of potential customers.
• Utilize Online Tools : Use Google Trends, social media insights, and travel forums for data on popular destinations and trends.
• Analyze Competitors : Research competitors’ offerings, strengths, weaknesses, and customer reviews.
• Attend Trade Shows : Gain insights into industry trends and network with professionals.
• Test Concepts : Run pilot tours and gather feedback before full-scale launch.

2. Create a Business Plan

Create your own business plan from your market research. What should it include? A comprehensive business plan outlining your business goals, strategies, financial projections, and marketing strategies.  

Create your own tour business plan with these steps:

• Set Clear Goals : Outline specific, measurable objectives for your business.
• Outline Strategies : Define key strategies for operations, customer service, and tour development.
• Financial Projections : Include startup costs, revenue forecasts, and break-even analysis.
• Marketing Plan : Identify your target audience and marketing channels.
• Market Analysis : Summarize findings about customer needs and competitors.
• Operational Details : Describe daily operations, staffing, and tour schedules.
• Risk Management : Identify potential risks and mitigation strategies.
• Sustainability Practices : If relevant, include eco-friendly operational plans.
• Funding Needs : Detail required capital and potential funding sources.
• Exit Strategy : Plan for future business transitions or sale.

3. Choose a Legal Structure

Choosing the right legal structure for a tourism business is crucial. Sole proprietorships and partnerships are simpler but have personal liability.

LLCs offer balance, while corporations provide extensive liability protection, but involve complexity.

Here's what you can do.

• Evaluate Liability and Complexity : Consider sole proprietorships and partnerships for simplicity with personal liability, LLCs for balanced liability protection and ease of operation, and corporations for extensive liability protection but with more complexity.
• Assess Ownership and Taxes : Choose a structure based on the number of owners, preferred tax treatment, and financial practices.
• Plan for Growth : Select a structure that aligns with your future growth plans and scalability.
• Understand Legal Implications : Recognize how each structure affects legal responsibilities and operational procedures.
• Consult Experts : Seek advice from legal and financial professionals to make an informed decision.

4. Obtain Business Licenses and Permits

Obtain the necessary licenses and permits required for your tourism business, which may vary by location and the type of services you offer.

• Research Local Requirements : Investigate the specific licenses and permits required in your area and for the type of tourism services you plan to offer.
• Check with Government Agencies : Contact local, state, and federal agencies to understand all regulatory requirements.
• Prepare Documentation : Gather all necessary documents, such as identification, business plans, and insurance proof, required for the application process.
• Apply in a Timely Manner : Submit your application well before your planned start date to avoid any delays in launching your business.
• Stay Updated on Renewals : Keep track of expiration dates and renew licenses and permits as needed to ensure continuous compliance.

These steps help ensure that your tourism business meets all legal requirements and operates smoothly.

5. Select a Location

Choosing the right location for a tourism business is crucial. It can affect visibility, accessibility, and target customers.

Here are some points to consider:

• Consider Proximity to Attractions : Select a location close to popular tourist destinations or areas of interest to attract more customers.
• Evaluate Accessibility and Visibility : Ensure the location is easily accessible by public transport or has ample parking, and is visible and easy to find for tourists.
• Understand Local Regulations : Research local zoning laws and regulations to ensure your business can operate smoothly in the chosen area.

6. Acquire Resources

Secure the necessary resources, such as vehicles, equipment, technology, and skilled staff, to deliver your services effectively.

• Invest in Essential Equipment : Invest in the necessary vehicles, equipment, and technology tailored to the type of tours or services you offer.
• Hire Qualified Staff : Recruit skilled and experienced staff to ensure high-quality service delivery.
• Utilize Efficient Technology : Adopt relevant technology solutions for bookings, operations, and customer management to streamline your business processes.

7. Develop Branding

Develop a strong brand identity, including a memorable name, logo, and tagline that resonates with your target audience. Strong brands not only attracts customers but also foster loyalty and trust.

• Craft a Unique Brand Identity : Select a name, logo, and tagline that embody your business's spirit and appeal to your target market. Tools like Canva for design, Shopify 's Business Name Generator for name ideas, and Looka for logo creation can be very helpful.
• Ensure Brand Consistency : Maintain a uniform brand appearance and tone across all platforms. Use tools like Adobe Spark for creating consistent marketing materials and Buffer for cohesive social media management.
• Leverage Brand in Marketing Strategies : Base your marketing efforts on your brand identity to strengthen your market presence. Tools like Hootsuite for social media management and Mailchimp for email marketing can integrate your branding into various marketing channels effectively.

Branding is the guiding compass that will shape your marketing strategies, customer interactions, and the overall reputation of the business in the competitive world of tourism.

8. Boost Online Presence

Create a professional website and establish a strong online presence through social media, online advertising, and search engine optimization (SEO).

• Create a User-Friendly Booking Website : Use platforms like WordPress or Squarespace to build a website that showcases your tours, optimized for mobile users.
• Use Social Media Wisely :
• Instagram & Pinterest : Post beautiful photos and videos of destinations.
• Facebook : Share updates and ads, and engage with customers.
• Twitter : Tweet quick updates and respond to customer inquiries.
• YouTube : Upload virtual tours and customer testimonials.
• Optimize for Local Search Engines (SEO) : Improve your website's ranking in local search results, like 'near-me' searches, by using relevant keywords and creating quality content.
• Try Online Advertising : Use Google Ads for targeted advertising to reach potential clients.
• Keep Content Fresh : Regularly update your website and social media with new and engaging content.

9. Expand Marketing Strategies

Implement marketing strategies to attract tourists, such as content marketing, partnerships with travel agencies, and targeted advertising.

• Engage in Content Marketing : Develop and share engaging content such as travel blogs, videos, and social media posts that highlight your tours and destinations.
• Collaborate with Travel Agencies and Resellers : Build partnerships with travel agencies and tour resellers to expand your market reach and visibility.
• Utilize Targeted Advertising : Employ targeted online advertising through platforms like Google Ads and social media to attract specific customer demographics.
• Partner with Local Hotels and Accommodations : Establish partnerships with local hotels and accommodations to create joint packages or promotions.
• Connect with Tour Affiliates : Work with affiliate marketers who can promote your tours to their audiences for a commission. TicketingHub gives this option to tour operators and even enables resellers to track their own bookings in a dashboard.

10. Build Tour Packages

Design and package your tour offerings, considering factors like itinerary, pricing, inclusions, and customer experience.

• Design Attractive Itineraries : Create engaging tour itineraries that cover key attractions and unique experiences.
• Set Competitive Pricing : Determine pricing that offers value to customers while remaining competitive in the market.
• Define Package Inclusions : Clearly specify what is included in each package, such as meals, transportation, and entry fees.
• Focus on Customer Experience : Ensure each tour package offers a memorable and satisfying customer experience.

11. Choose a Booking and Reservation System

Set up an efficient booking and reservation system to manage bookings, payments, and customer information.

Why do you need a booking system?

• Streamline Bookings and Payments : Automates the booking process, making it easier for customers to book tours and for businesses to manage payments.
• Organize Customer Information : Centralizes customer data, enabling better customer relationship management and personalized service.
• Improve Operational Efficiency : Reduces manual workload, minimizes errors, and enhances overall operational productivity.

12. Develop Customer Service Guidelines

Develop excellent customer service protocols to ensure tourists have a positive experience and receive timely support. Tourism businesses strive to provide personalized assistance to travelers.

This involves understanding the unique needs and preferences of each customer and tailoring services accordingly.

Here are suggestions for what these protocols could include:

• Personalized Interaction : Training staff to recognize and adapt to individual customer preferences, tailoring services like tour customization accordingly.
• Prompt Communication : Establish standards for swift and clear communication with customers across various channels (email, phone, social media).
• Comprehensive Training for Staff : Develop thorough training programs focusing on customer interaction, problem-solving, and knowledge about destinations and services offered.
• Effective Feedback System : Set up a process for collecting and responding to customer feedback, using insights to improve services and address concerns promptly.
• Emergency Response Protocol : Includes guidelines for handling emergency or unexpected situations, ensuring customer safety and satisfaction.

In wrapping up our guide to starting a tourism business, remember that your journey is filled with opportunities and challenges. Key steps like market research, choosing the right business structure, getting licenses , and picking the right location lay the foundation for your success.

Focus on creating appealing tour packages, setting up an easy booking system, and building a strong brand and online presence. Don't forget the importance of having a skilled team and providing excellent customer service to make each tourist's experience memorable.

Stay adaptable and responsive to market changes and customer needs. With determination and a well-planned approach, you're well on your way to launching a successful tourism business that delights travelers and stands out in the market. Good luck on your exciting new venture!

FAQ Section

1. how do i start my own tour company.

To start your own tour company, follow these steps:

• Research the Tourism Sector : Understand your market sector, focusing on local tourism and high-demand areas like guided winery tours or airport transportation services.
• Develop a Unique Selling Proposition : Identify what sets your tour company apart from others in the local tourism community.
• Secure Operating Capital : Gather the necessary funds, possibly from business partners or potential lenders, to cover business costs and operating capital.
• Handle the Legal Stuff : Obtain a tour operator license, register your business to trade legally, and ensure you have proper insurance, including liability insurance.
• Set Up a Business Bank Account : Separate your personal and business finances.
• Create a Strong Brand Story : Use free social networking sites, like Facebook page, to build your site's online presence and connect with your customer base.
• Plan Your Services : Whether it's guided tours, rental houses, or transportation services, ensure they align with local tourism needs and safety regulations.

2. How does a tourism company work?

Tourism companies operate within the hospitality industry, providing guided tours, package deals, and transportation. It generates revenue by offering these services directly to customers or through collaboration with local bed and breakfasts and other business owners.

Success relies on understanding customer needs, offering a personal touch, and efficiently managing operating and monthly costs.

3. How do you plan a tourism business?

Planning a tourism business involves:

• Market Analysis : Spend time understanding leisure capacity and preferences within your local tourism body and the broader market sector.
• Financial Planning : Calculate business costs, including potential rental fees, and plan for enough operating capital to cover your business until it grows to attract more business.
• Operational Planning : Consider viable business options, from guided winery tours to airport transportation services. Ensure compliance with all local safety regulations.
• Marketing Strategy : Utilize applicable online directories and review platforms to enhance your tourism company's online presence. Consider purchasing ad space or creating an executive summary to attract new customers.
• Network and Collaborate : Connect with local tourism communities, engage with other tour guides, and explore partnerships for package deals.
• Legal and Regulatory Compliance : Register your business, understand the necessary legal stuff, and secure a tour operator license and proper insurance.

Do I need prior tourism industry experience to start my own tourism business?

While prior experience can be beneficial, it's not always necessary. A passion for travel and a willingness to learn and adapt are equally valuable. You can gain experience and knowledge through research, networking, and relevant courses.

How can I secure funding for my tourism business, especially if I'm just starting out?

Securing funding can be done through various means, including personal savings, loans, grants, or seeking investment from partners or investors. Creating a solid business plan and financial projections can help attract funding.

What marketing strategies are most effective for promoting a new tourism business?

Effective marketing strategies include building a professional online presence, leveraging social media, collaborating with travel influencers or agencies, and offering promotional deals or packages. Identifying your target audience and crafting compelling content are key to successful marketing.

Get the latest news and stay in touch with the industry secrets.

By clicking "Subscribe", you agree to our Privacy Policy and the data we do collect.

Online Travel Booking Tool: How Magic Link is Solving the Rebooking Problem

FareHarbor vs Rezdy vs TicketingHub: Honest Tour Booking Software Comparison Guide

Why Online Reputation Management Is Important for Tour Operators

How to Craft a Perfect Tourism FAQs Page for Your Tours

Keep Reading

Follow our comprehensive roadmap to build a thriving tour company, focusing on innovative tour design, strategic marketing, & great service.

The future of tourism: Bridging the labor gap, enhancing customer experience

As travel resumes and builds momentum, it’s becoming clear that tourism is resilient—there is an enduring desire to travel. Against all odds, international tourism rebounded in 2022: visitor numbers to Europe and the Middle East climbed to around 80 percent of 2019 levels, and the Americas recovered about 65 percent of prepandemic visitors 1 “Tourism set to return to pre-pandemic levels in some regions in 2023,” United Nations World Tourism Organization (UNWTO), January 17, 2023. —a number made more significant because it was reached without travelers from China, which had the world’s largest outbound travel market before the pandemic. 2 “ Outlook for China tourism 2023: Light at the end of the tunnel ,” McKinsey, May 9, 2023.

Recovery and growth are likely to continue. According to estimates from the World Tourism Organization (UNWTO) for 2023, international tourist arrivals could reach 80 to 95 percent of prepandemic levels depending on the extent of the economic slowdown, travel recovery in Asia–Pacific, and geopolitical tensions, among other factors. 3 “Tourism set to return to pre-pandemic levels in some regions in 2023,” United Nations World Tourism Organization (UNWTO), January 17, 2023. Similarly, the World Travel & Tourism Council (WTTC) forecasts that by the end of 2023, nearly half of the 185 countries in which the organization conducts research will have either recovered to prepandemic levels or be within 95 percent of full recovery. 4 “Global travel and tourism catapults into 2023 says WTTC,” World Travel & Tourism Council (WTTC), April 26, 2023.

Longer-term forecasts also point to optimism for the decade ahead. Travel and tourism GDP is predicted to grow, on average, at 5.8 percent a year between 2022 and 2032, outpacing the growth of the overall economy at an expected 2.7 percent a year. 5 Travel & Tourism economic impact 2022 , WTTC, August 2022.

So, is it all systems go for travel and tourism? Not really. The industry continues to face a prolonged and widespread labor shortage. After losing 62 million travel and tourism jobs in 2020, labor supply and demand remain out of balance. 6 “WTTC research reveals Travel & Tourism’s slow recovery is hitting jobs and growth worldwide,” World Travel & Tourism Council, October 6, 2021. Today, in the European Union, 11 percent of tourism jobs are likely to go unfilled; in the United States, that figure is 7 percent. 7 Travel & Tourism economic impact 2022 : Staff shortages, WTTC, August 2022.

There has been an exodus of tourism staff, particularly from customer-facing roles, to other sectors, and there is no sign that the industry will be able to bring all these people back. 8 Travel & Tourism economic impact 2022 : Staff shortages, WTTC, August 2022. Hotels, restaurants, cruises, airports, and airlines face staff shortages that can translate into operational, reputational, and financial difficulties. If unaddressed, these shortages may constrain the industry’s growth trajectory.

The current labor shortage may have its roots in factors related to the nature of work in the industry. Chronic workplace challenges, coupled with the effects of COVID-19, have culminated in an industry struggling to rebuild its workforce. Generally, tourism-related jobs are largely informal, partly due to high seasonality and weak regulation. And conditions such as excessively long working hours, low wages, a high turnover rate, and a lack of social protection tend to be most pronounced in an informal economy. Additionally, shift work, night work, and temporary or part-time employment are common in tourism.

The industry may need to revisit some fundamentals to build a far more sustainable future: either make the industry more attractive to talent (and put conditions in place to retain staff for longer periods) or improve products, services, and processes so that they complement existing staffing needs or solve existing pain points.

One solution could be to build a workforce with the mix of digital and interpersonal skills needed to keep up with travelers’ fast-changing requirements. The industry could make the most of available technology to provide customers with a digitally enhanced experience, resolve staff shortages, and improve working conditions.

Would you like to learn more about our Travel, Logistics & Infrastructure Practice ?

Complementing concierges with chatbots.

The pace of technological change has redefined customer expectations. Technology-driven services are often at customers’ fingertips, with no queues or waiting times. By contrast, the airport and airline disruption widely reported in the press over the summer of 2022 points to customers not receiving this same level of digital innovation when traveling.

Imagine the following travel experience: it’s 2035 and you start your long-awaited honeymoon to a tropical island. A virtual tour operator and a destination travel specialist booked your trip for you; you connected via videoconference to make your plans. Your itinerary was chosen with the support of generative AI , which analyzed your preferences, recommended personalized travel packages, and made real-time adjustments based on your feedback.

Before leaving home, you check in online and QR code your luggage. You travel to the airport by self-driving cab. After dropping off your luggage at the self-service counter, you pass through security and the biometric check. You access the premier lounge with the QR code on the airline’s loyalty card and help yourself to a glass of wine and a sandwich. After your flight, a prebooked, self-driving cab takes you to the resort. No need to check in—that was completed online ahead of time (including picking your room and making sure that the hotel’s virtual concierge arranged for red roses and a bottle of champagne to be delivered).

While your luggage is brought to the room by a baggage robot, your personal digital concierge presents the honeymoon itinerary with all the requested bookings. For the romantic dinner on the first night, you order your food via the restaurant app on the table and settle the bill likewise. So far, you’ve had very little human interaction. But at dinner, the sommelier chats with you in person about the wine. The next day, your sightseeing is made easier by the hotel app and digital guide—and you don’t get lost! With the aid of holographic technology, the virtual tour guide brings historical figures to life and takes your sightseeing experience to a whole new level. Then, as arranged, a local citizen meets you and takes you to their home to enjoy a local family dinner. The trip is seamless, there are no holdups or snags.

This scenario features less human interaction than a traditional trip—but it flows smoothly due to the underlying technology. The human interactions that do take place are authentic, meaningful, and add a special touch to the experience. This may be a far-fetched example, but the essence of the scenario is clear: use technology to ease typical travel pain points such as queues, misunderstandings, or misinformation, and elevate the quality of human interaction.

Travel with less human interaction may be considered a disruptive idea, as many travelers rely on and enjoy the human connection, the “service with a smile.” This will always be the case, but perhaps the time is right to think about bringing a digital experience into the mix. The industry may not need to depend exclusively on human beings to serve its customers. Perhaps the future of travel is physical, but digitally enhanced (and with a smile!).

Digital solutions are on the rise and can help bridge the labor gap

Digital innovation is improving customer experience across multiple industries. Car-sharing apps have overcome service-counter waiting times and endless paperwork that travelers traditionally had to cope with when renting a car. The same applies to time-consuming hotel check-in, check-out, and payment processes that can annoy weary customers. These pain points can be removed. For instance, in China, the Huazhu Hotels Group installed self-check-in kiosks that enable guests to check in or out in under 30 seconds. 9 “Huazhu Group targets lifestyle market opportunities,” ChinaTravelNews, May 27, 2021.

Technology meets hospitality

In 2019, Alibaba opened its FlyZoo Hotel in Huangzhou, described as a “290-room ultra-modern boutique, where technology meets hospitality.” 1 “Chinese e-commerce giant Alibaba has a hotel run almost entirely by robots that can serve food and fetch toiletries—take a look inside,” Business Insider, October 21, 2019; “FlyZoo Hotel: The hotel of the future or just more technology hype?,” Hotel Technology News, March 2019. The hotel was the first of its kind that instead of relying on traditional check-in and key card processes, allowed guests to manage reservations and make payments entirely from a mobile app, to check-in using self-service kiosks, and enter their rooms using facial-recognition technology.

The hotel is run almost entirely by robots that serve food and fetch toiletries and other sundries as needed. Each guest room has a voice-activated smart assistant to help guests with a variety of tasks, from adjusting the temperature, lights, curtains, and the TV to playing music and answering simple questions about the hotel and surroundings.

The hotel was developed by the company’s online travel platform, Fliggy, in tandem with Alibaba’s AI Labs and Alibaba Cloud technology with the goal of “leveraging cutting-edge tech to help transform the hospitality industry, one that keeps the sector current with the digital era we’re living in,” according to the company.

Adoption of some digitally enhanced services was accelerated during the pandemic in the quest for safer, contactless solutions. During the Winter Olympics in Beijing, a restaurant designed to keep physical contact to a minimum used a track system on the ceiling to deliver meals directly from the kitchen to the table. 10 “This Beijing Winter Games restaurant uses ceiling-based tracks,” Trendhunter, January 26, 2022. Customers around the world have become familiar with restaurants using apps to display menus, take orders, and accept payment, as well as hotels using robots to deliver luggage and room service (see sidebar “Technology meets hospitality”). Similarly, theme parks, cinemas, stadiums, and concert halls are deploying digital solutions such as facial recognition to optimize entrance control. Shanghai Disneyland, for example, offers annual pass holders the option to choose facial recognition to facilitate park entry. 11 “Facial recognition park entry,” Shanghai Disney Resort website.

Automation and digitization can also free up staff from attending to repetitive functions that could be handled more efficiently via an app and instead reserve the human touch for roles where staff can add the most value. For instance, technology can help customer-facing staff to provide a more personalized service. By accessing data analytics, frontline staff can have guests’ details and preferences at their fingertips. A trainee can become an experienced concierge in a short time, with the help of technology.

Apps and in-room tech: Unused market potential

According to Skift Research calculations, total revenue generated by guest apps and in-room technology in 2019 was approximately $293 million, including proprietary apps by hotel brands as well as third-party vendors. 1 “Hotel tech benchmark: Guest-facing technology 2022,” Skift Research, November 2022. The relatively low market penetration rate of this kind of tech points to around $2.4 billion in untapped revenue potential (exhibit).

Even though guest-facing technology is available—the kind that can facilitate contactless interactions and offer travelers convenience and personalized service—the industry is only beginning to explore its potential. A report by Skift Research shows that the hotel industry, in particular, has not tapped into tech’s potential. Only 11 percent of hotels and 25 percent of hotel rooms worldwide are supported by a hotel app or use in-room technology, and only 3 percent of hotels offer keyless entry. 12 “Hotel tech benchmark: Guest-facing technology 2022,” Skift Research, November 2022. Of the five types of technology examined (guest apps and in-room tech; virtual concierge; guest messaging and chatbots; digital check-in and kiosks; and keyless entry), all have relatively low market-penetration rates (see sidebar “Apps and in-room tech: Unused market potential”).

While apps, digitization, and new technology may be the answer to offering better customer experience, there is also the possibility that tourism may face competition from technological advances, particularly virtual experiences. Museums, attractions, and historical sites can be made interactive and, in some cases, more lifelike, through AR/VR technology that can enhance the physical travel experience by reconstructing historical places or events.

Up until now, tourism, arguably, was one of a few sectors that could not easily be replaced by tech. It was not possible to replicate the physical experience of traveling to another place. With the emerging metaverse , this might change. Travelers could potentially enjoy an event or experience from their sofa without any logistical snags, and without the commitment to traveling to another country for any length of time. For example, Google offers virtual tours of the Pyramids of Meroë in Sudan via an immersive online experience available in a range of languages. 13 Mariam Khaled Dabboussi, “Step into the Meroë pyramids with Google,” Google, May 17, 2022. And a crypto banking group, The BCB Group, has created a metaverse city that includes representations of some of the most visited destinations in the world, such as the Great Wall of China and the Statue of Liberty. According to BCB, the total cost of flights, transfers, and entry for all these landmarks would come to $7,600—while a virtual trip would cost just over $2. 14 “What impact can the Metaverse have on the travel industry?,” Middle East Economy, July 29, 2022.

The metaverse holds potential for business travel, too—the meeting, incentives, conferences, and exhibitions (MICE) sector in particular. Participants could take part in activities in the same immersive space while connecting from anywhere, dramatically reducing travel, venue, catering, and other costs. 15 “ Tourism in the metaverse: Can travel go virtual? ,” McKinsey, May 4, 2023.

The allure and convenience of such digital experiences make offering seamless, customer-centric travel and tourism in the real world all the more pressing.

Three innovations to solve hotel staffing shortages

Is the future contactless.

Given the advances in technology, and the many digital innovations and applications that already exist, there is potential for businesses across the travel and tourism spectrum to cope with labor shortages while improving customer experience. Process automation and digitization can also add to process efficiency. Taken together, a combination of outsourcing, remote work, and digital solutions can help to retain existing staff and reduce dependency on roles that employers are struggling to fill (exhibit).

Depending on the customer service approach and direct contact need, we estimate that the travel and tourism industry would be able to cope with a structural labor shortage of around 10 to 15 percent in the long run by operating more flexibly and increasing digital and automated efficiency—while offering the remaining staff an improved total work package.

Outsourcing and remote work could also help resolve the labor shortage

While COVID-19 pushed organizations in a wide variety of sectors to embrace remote work, there are many hospitality roles that rely on direct physical services that cannot be performed remotely, such as laundry, cleaning, maintenance, and facility management. If faced with staff shortages, these roles could be outsourced to third-party professional service providers, and existing staff could be reskilled to take up new positions.

In McKinsey’s experience, the total service cost of this type of work in a typical hotel can make up 10 percent of total operating costs. Most often, these roles are not guest facing. A professional and digital-based solution might become an integrated part of a third-party service for hotels looking to outsource this type of work.

One of the lessons learned in the aftermath of COVID-19 is that many tourism employees moved to similar positions in other sectors because they were disillusioned by working conditions in the industry . Specialist multisector companies have been able to shuffle their staff away from tourism to other sectors that offer steady employment or more regular working hours compared with the long hours and seasonal nature of work in tourism.

The remaining travel and tourism staff may be looking for more flexibility or the option to work from home. This can be an effective solution for retaining employees. For example, a travel agent with specific destination expertise could work from home or be consulted on an needs basis.

In instances where remote work or outsourcing is not viable, there are other solutions that the hospitality industry can explore to improve operational effectiveness as well as employee satisfaction. A more agile staffing model  can better match available labor with peaks and troughs in daily, or even hourly, demand. This could involve combining similar roles or cross-training staff so that they can switch roles. Redesigned roles could potentially improve employee satisfaction by empowering staff to explore new career paths within the hotel’s operations. Combined roles build skills across disciplines—for example, supporting a housekeeper to train and become proficient in other maintenance areas, or a front-desk associate to build managerial skills.

Where management or ownership is shared across properties, roles could be staffed to cover a network of sites, rather than individual hotels. By applying a combination of these approaches, hotels could reduce the number of staff hours needed to keep operations running at the same standard. 16 “ Three innovations to solve hotel staffing shortages ,” McKinsey, April 3, 2023.

Taken together, operational adjustments combined with greater use of technology could provide the tourism industry with a way of overcoming staffing challenges and giving customers the seamless digitally enhanced experiences they expect in other aspects of daily life.

In an industry facing a labor shortage, there are opportunities for tech innovations that can help travel and tourism businesses do more with less, while ensuring that remaining staff are engaged and motivated to stay in the industry. For travelers, this could mean fewer friendly faces, but more meaningful experiences and interactions.

Urs Binggeli is a senior expert in McKinsey’s Zurich office, Zi Chen is a capabilities and insights specialist in the Shanghai office, Steffen Köpke is a capabilities and insights expert in the Düsseldorf office, and Jackey Yu is a partner in the Hong Kong office.

Explore a career with us

How To Start A Tourism Business: Actionable Insights For 2021 & Beyond

• Business Management

Are you researching how to start a tourism business?

Since COVID, there are considerations that didn’t exist previously for travel businesses looking to enter the market. For example, you will have to put careful thought into how you approach safety, insurance, branding, and marketing for your company.

To take some of the unknown out of the process, we have gathered some helpful insights for you. As with any start-up, there are many moving parts to bring together before you reach the point of lift-off.

Overall, you need to have a clear strategy, a good business idea, and be willing to put in the work.

How To Start A Tourism Business: Step-By-Step Instructions

1. formulate a plan for your business.

First, you need to develop a clear business plan .

Before setting the entity up, you’ll need a concise vision and understanding of what the business will look like and the direction it is going in. Here are some important aspects to cover:

Consider Your Unique Selling Proposition (USP)

Why will people sign-up with your company? What makes you great and stands you out from the competition? Is there something that you are going to do differently that travelers should know about?

Consider the answers to these questions and proudly claim them in your marketing materials to attract your ideal customers.

Mull Over Your Target Audience

You have a passion that is driving you to start a travel business.

It's this passion that is going to shine through and attract your ideal clients. Walk in knowing precisely who these clients are and what drives them to you, in particular.

From there, you can work on creating marketing messaging to reach them and draw them to your company.

Design Your Tours For Post COVID-19 Travel

As we emerge from the pandemic, safety while traveling will be top of mind for your clients.

Reconnection is going to be another aspect that travelers will be chasing. After months apart, there is lost time with family and friends to make up for.

When designing your tours, keep these two factors top of mind. Travelers will want reassurance that they can travel with peace of mind while having a great experience with their loved ones. As a travel company or tour operator, they will be looking to your expertise to guide them through the unknown terrain of traveling post-COVID.

Work Out Details For The Day-To-Day Operations

It’s essential to figure out the small print around how you will operate day-to-day.

Establish things like your operating hours, who you need to appoint to your team, and where you will work from. Also, consider your asset and equipment requirements and when and how you plan to go to market.

Estimate Your Costs

Naturally, you want your operation to be viable so that you can make a living off doing what you love. To get an idea of where you will be money-wise, you need to draw up a financial plan.

Work out exactly what your business costs will be. Keep in mind that you might have start-up and day-to-day running expenses, as well as costs related to suppliers and vendors once you're operating.

With this information, you can establish how much you need to charge clients for your service or offering.

Take a minute to check whether this is relative to what your competitors charge and suited to the market you are targeting?

As you will likely have start-up costs initially, you may not make a profit right away. See if you can put a number on how many tours or how much revenue it will take to get you to this point. Make a note of this and allow a little wiggle room for the unexpected.

2. Sort Out The Legal Stuff

The next big step in how to start a tourism business is to set up your operation to trade legally.

Register Your Business

First, you need to pin down a name and register your company.

Some of the different legal business structures include sole proprietors, partnerships, limited liability companies (LLC), and corporations. Select a suitable one based on your expected annual turnover, whether you are operating alone or with a partner, and whether you wish to carry liability personally.

Open A Bank Account

Open up a dedicated company bank account so that you can keep your personal and business finances separate.

Complete Your Tax Registration

The next step is to register your business for state and federal tax.

The type of taxes and date you’re liable to pay will depend on what legal entity you operate as. Business tax returns can get pretty complicated. So, it’s a good idea to appoint a professional tax practitioner who can ensure that you are registered correctly and prepare your returns.

Get Liability Insurance

All companies face unknown risks. To operate legally, lawfully, and safely, you need to get liability insurance at a minimum. This will protect you in the case a guest or employee has an accident.

Other insurance types to look into include Workman’s Compensation, Accounts Receivable, Property, and Errors and Omissions insurance.

Apply For Your Local Permits and Licenses

Depending on what kind of company you are starting, you may need local permits or licenses to operate, for example, a tour operator license.

Check in with your local tourism body or nearest government office to see what the requirements are.

Note that these can differ from state to state, so if you work in a state other than the one you are registered in, you may need to factor this into the equation too.

3. Develop Your Branding and Marketing

When researching how to start a tourism business, you’ll hear how critical it is to establish a brand image. It should represent who you are and speak to your audience.

On top of that, you need a clear marketing strategy to grow your customer base and get your brand online. Some of the first things to focus on are to:

• Put up a website
• Sign up to a bookings and payment platform provider, like WeTravel
• Design a company logo
• Start an online blog
• Set up social media accounts
• Claim your Google My Business profile
• Create profiles on review platforms
• Sign up with OTAs, travel agents, or vendor partners
• List on local directories

From there, it helps to know how to really sell your tours . Also, take a look at how your competitors market and sell their products. You can use the information to do even better.

4. Get The Right Tools, Technology, Team, and Equipment

Before you launch your business, be fully prepared with everything you need on the ground and to make things happen behind the scenes.

We’ve just mentioned some of the most important digital and technological considerations, including having a website, payment platform, social media accounts, and more.

Of course, you need computers, phones, and to furnish an office. You’ll need software and apps, like social media management or remote working tools.

You might also require equipment to host your tours or carry out your service, such as vehicles, radios, bicycles, and so on.

The last thing here is to hire a top-notch team. The people who work for you make or break your client experience, so choose them wisely.

5. Square Up Your Accounting

Finally, put your accounting systems in place. Keeping track of finances is vital to your business’s success, so having a formal process from the get-go is a must.

You’re Now Ready To Launch

From your research on how to start a tourism business, you'll know that it's no easy feat. But, after running through the points above, you’re now ready to launch and set up for success. Congratulations and good luck; let the real work begin.

Are you interested in finding out more about WeTravel’s booking and payment platform for your business? Watch the short clip below, or get in touch with us for a demo .

New resources, straight to your inbox

We’re committed to your privacy. WeTravel uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time.

About the author

Related Posts

Easiest ways to accept online payments for your mba trip, top 10 features the best tour booking systems should have, 5 reasons to use a booking & payment platform for your travel business.

• English (CA)
• Deutsch (DE)
• Deutsch (CH)

Business tourism 101: All you need to know

What is business tourism.

• To participate in internal meetings at different office locations
• To meet business partners (clients or suppliers)
• To go to conferences, exhibitions, trade shows, and other local or international business events
• To take part in company retreats or incentive trips

Why is business tourism important?

• Better understand common goals, needs, and challenges
• Work together more efficiently
• Easily share knowledge and ideas
• Achieve important breakthroughs and solve problems faster

See how to save money on business travel

What are the different types of business tourism, traditional business traveling, incentive trips, conference and exhibitions, how has business tourism evolved over the years.

Make business travel simpler. Forever.

• See our platform in action . Trusted by thousands of companies worldwide, TravelPerk makes business travel simpler to manage with more flexibility, full control of spending with easy reporting, and options to offset your carbon footprint.
• Find hundreds of resources on all things business travel, from tips on traveling more sustainably, to advice on setting up a business travel policy, and managing your expenses. Our latest e-books and blog posts have you covered.
• Never miss another update. Stay in touch with us on social for the latest product releases, upcoming events, and articles fresh off the press.

A quick guide to understanding business travel analytics

TravelPerk and American Airlines Provide Modern Booking Capabilities Through NDC

TravelPerk’s Post-Pandemic Office Design

• Business Travel Management
• Offset Carbon Footprint
• Flexible travel
• Travelperk Sustainability Policy
• Corporate Travel Resources
• Corporate Travel Glossary
• For Travel Managers
• For Finance Teams
• For Travelers
• Thoughts from TravelPerk
• Careers Hiring
• User Reviews
• Integrations
• Privacy Center
• Help Center
• Privacy Policy
• Cookies Policy
• Modern Slavery Act | Statement
• Supplier Code of Conduct

"People want to travel": 4 sector leaders say that tourism will change and grow

The global travel and tourism industry's post-pandemic recovery is gaining pace as the world’s pent-up desire for travel rekindles. Image:  Unsplash/Anete Lūsiņa

.chakra .wef-1c7l3mo{-webkit-transition:all 0.15s ease-out;transition:all 0.15s ease-out;cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:none;color:inherit;}.chakra .wef-1c7l3mo:hover,.chakra .wef-1c7l3mo[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.chakra .wef-1c7l3mo:focus,.chakra .wef-1c7l3mo[data-focus]{box-shadow:0 0 0 3px rgba(168,203,251,0.5);} Anthony Capuano

Shinya katanozaka, gilda perez-alvarado, stephen kaufer.

Listen to the article

• In 2020 alone, the travel and tourism industry lost $4.5 trillion in GDP and 62 million jobs - the road to recovery remains long.
• The World Economic Forum’s latest Travel & Tourism Development Index gives expert insights on how the sector will recover and grow.
• We asked four business leaders in the sector to reflect on the state of its recovery, lessons learned from the pandemic, and the conditions that are critical for the future success of travel and tourism businesses and destinations.

The global travel and tourism sector’s post-pandemic recovery is gaining pace as the world’s pent-up desire for travel rekindles. The difference in international tourist arrivals in January 2021 and a similar period in January 2022 was as much as the growth in all of 2021. However, with $4.5 trillion in GDP and 62 million jobs lost in 2020 alone, the road to recovery remains long.

A few factors will greatly determine how the sector performs. These include travel restrictions, vaccination rates and health security, changing market dynamics and consumer preferences, and the ability of businesses and destinations to adapt. At the same time, the sector will need to prepare for future shocks.

The TTDI benchmarks and measures “the set of factors and policies that enable the sustainable and resilient development of the T&T sector, which in turn contributes to the development of a country”. The TTDI is a direct evolution of the long-running Travel and Tourism Competitiveness Index (TTCI), with the change reflecting the index’s increased coverage of T&T development concepts, including sustainability and resilience impact on T&T growth and is designed to highlight the sector’s role in broader economic and social development as well as the need for T&T stakeholder collaboration to mitigate the impact of the pandemic, bolster the recovery and deal with future challenges and risks. Some of the most notable framework and methodology differences between the TTCI and TTDI include the additions of new pillars, including Non-Leisure Resources, Socioeconomic Resilience and Conditions, and T&T Demand Pressure and Impact. Please see the Technical notes and methodology. section to learn more about the index and the differences between the TTCI and TTDI.

The World Economic Forum's latest Travel & Tourism Development Index highlights many of these aspects, including the opportunity and need to rebuild the travel and tourism sector for the better by making it more inclusive, sustainable, and resilient. This will unleash its potential to drive future economic and social progress.

Within this context, we asked four business leaders in the sector to reflect on the state of its recovery, lessons learned from the pandemic, and the conditions that are critical for the future success of travel and tourism businesses and destinations.

Have you read?

Are you a 'bleisure' traveller, what is a ‘vaccine passport’ and will you need one the next time you travel, a travel boom is looming. but is the industry ready, how to follow davos 2022, “the way we live and work has changed because of the pandemic and the way we travel has changed as well”.

Tony Capuano, CEO, Marriott International

Despite the challenges created by the COVID-19 pandemic, the future looks bright for travel and tourism. Across the globe, people are already getting back on the road. Demand for travel is incredibly resilient and as vaccination rates have risen and restrictions eased, travel has rebounded quickly, often led by leisure.

The way many of us live and work has changed because of the pandemic and the way we travel has changed as well. New categories of travel have emerged. The rise of “bleisure” travel is one example – combining elements of business and leisure travel into a single trip. Newly flexible work arrangements, including the opportunity for many knowledge workers to work remotely, have created opportunities for extended travel, not limited by a Monday to Friday “9 to 5” workweek in the office.

To capitalize on this renewed and growing demand for new travel experiences, industry must join governments and policymakers to ensure that the right conditions are in place to welcome travellers as they prepare to get back on the road again, particularly those who cross international borders. Thus far, much of the recovery has been led by domestic and leisure travel. The incremental recovery of business and international travel, however, will be significant for the broader industry and the millions who make their livelihoods through travel and tourism.

Looking ahead to future challenges to the sector, be they public health conditions, international crises, or climate impacts, global coordination will be the essential component in tackling difficult circumstances head-on. International agreement on common – or at least compatible – standards and decision-making frameworks around global travel is key. Leveraging existing organizations and processes to achieve consensus as challenges emerge will help reduce risk and improve collaboration while keeping borders open.

“The travel and tourism sector will not be able to survive unless it adapts to the virtual market and sustainability conscience travellers”

Shinya Katanozaka, Representative Director, Chairman, ANA Holdings Inc.

At a time when people’s movements are still being restricted by the pandemic, there is a strong, renewed sense that people want to travel and that they want to go places for business and leisure.

In that respect, the biggest change has been in the very concept of “travel.”

A prime example is the rapid expansion of the market for “virtual travel.” This trend has been accelerated not only by advances in digital technologies, but also by the protracted pandemic. The travel and tourism sector will not be able to survive unless it adapts to this new market.

However, this is not as simple as a shift from “real” to “virtual.” Virtual experiences will flow back into a rediscovery of the value of real experiences. And beyond that, to a hunger for real experiences with clearer and more diverse purposes. The hope is that this meeting of virtual and actual will bring balance and synergy the industry.

The pandemic has also seen the emergence of the “sustainability-conscious” traveller, which means that the aviation industry and others are now facing the challenge of adding decarbonization to their value proposition. This trend will force a re-examination of what travel itself should look like and how sustainable practices can be incorporated and communicated. Addressing this challenge will also require stronger collaboration across the entire industry. We believe that this will play an important role in the industry’s revitalization as it recovers from the pandemic.

How is the World Economic Forum promoting sustainable and inclusive mobility systems?

The World Economic Forum’s Platform for Shaping the Future of Mobility works across four industries: aerospace and drones; automotive and new mobility; aviation travel and tourism; and supply chain and transport. It aims to ensure that the future of mobility is safe, clean, and inclusive.

• Through the Clean Skies for Tomorrow Coalition , more than 100 companies are working together to power global aviation with 10% sustainable aviation fuel by 2030.
• In collaboration with UNICEF, the Forum developed a charter with leading shipping, airlines and logistics to support COVAX in delivering more than 1 billion COVID-19 vaccines to vulnerable communities worldwide.
• The Road Freight Zero Project and P4G-Getting to Zero Coalition have led to outcomes demonstrating the rationale, costs and opportunities for accelerating the transition to zero emission freight.
• The Medicine from the Sky initiative is using drones to deliver vaccines and medicine to remote areas in India, completing over 300 successful trials.
• The Forum’s Target True Zero initiative is working to accelerate the deployment and scaling of zero emission aviation, leveraging electric and hydrogen flight technologies.
• In collaboration with the City of Los Angeles, Federal Aviation Administration, and NASA, the Forum developed the Principles of the Urban Sky to help adopt Urban Air Mobility in cities worldwide.
• The Forum led the development of the Space Sustainability Rating to incentivize and promote a more safe and sustainable approach to space mission management and debris mitigation in orbit.
• The Circular Cars Initiative is informing the automotive circularity policy agenda, following the endorsement from European Commission and Zero Emission Vehicle Transition Council countries, and is now invited to support China’s policy roadmap.
• The Moving India network is working with policymakers to advance electric vehicle manufacturing policies, ignite adoption of zero emission road freight vehicles, and finance the transition.
• The Urban Mobility Scorecards initiative – led by the Forum’s Global New Mobility Coalition – is bringing together mobility operators and cities to benchmark the transition to sustainable urban mobility systems.

Contact us for more information on how to get involved.

“The tourism industry must advocate for better protection of small businesses”

Gilda Perez-Alvarado, Global CEO, JLL Hotels & Hospitality

In the next few years, I think sustainability practices will become more prevalent as travellers become both more aware and interested in what countries, destinations and regions are doing in the sustainability space. Both core environmental pieces, such as water and air, and a general approach to sustainability are going to be important.

Additionally, I think conservation becomes more important in terms of how destinations and countries explain what they are doing, as the importance of climate change and natural resources are going to be critical and become top of mind for travellers.

The second part to this is we may see more interest in outdoor events going forward because it creates that sort of natural social distancing, if you will, or that natural safety piece. Doing outdoor activities such as outdoor dining, hiking and festivals may be a more appealing alternative to overcrowded events and spaces.

A lot of lessons were learned over the last few years, but one of the biggest ones was the importance of small business. As an industry, we must protect small business better. We need to have programmes outlined that successfully help small businesses get through challenging times.

Unfortunately, during the pandemic, many small businesses shut down and may never return. Small businesses are important to the travel and tourism sector because they bring uniqueness to destinations. People don’t travel to visit the same places they could visit at home; they prefer unique experiences that are only offered by specific businesses. If you were to remove all the small businesses from a destination, it would be a very different experience.

“Data shows that the majority of travellers want to explore destinations in a more immersive and experiential way”

Steve Kaufer, Co-Founder & CEO, Tripadvisor

We’re on the verge of a travel renaissance. The pandemic might have interrupted the global travel experience, but people are slowly coming out of the bubble. Businesses need to acknowledge the continued desire to feel safe when travelling. A Tripadvisor survey revealed that three-quarters (76%) of travellers will still make destination choices based on low COVID-19 infection rates.

As such, efforts to showcase how businesses care for travellers - be it by deep cleaning their properties or making items like hand sanitizer readily available - need to be ingrained within tourism operations moving forward.

But travel will also evolve in other ways, and as an industry, we need to be prepared to think digitally, and reimagine our use of physical space.

Hotels will become dynamic meeting places for teams to bond in our new hybrid work style. Lodgings near major corporate headquarters will benefit from an influx of bookings from employees convening for longer periods. They will also make way for the “bleisure” traveller who mixes business trips with leisure. Hotels in unique locales will become feasible workspaces. Employers should prepare for their workers to tag on a few extra days to get some rest and relaxation after on-location company gatherings.

Beyond the pandemic, travellers will also want to explore the world differently, see new places and do new things. Our data reveals that the majority want to explore destinations in a more immersive and experiential way, and to feel more connected to the history and culture. While seeing the top of the Empire State building has been a typical excursion for tourists in New York city, visitors will become more drawn to intimate activities like taking a cooking class in Brooklyn with a family of pizza makers who go back generations. This will undoubtedly be a significant area of growth in the travel and tourism industry.

Governments would be smart to plan as well, and to consider an international playbook that helps prepare us for the next public health crisis, inclusive of universal vaccine passports and policies that get us through borders faster.

Understanding these key trends - the ongoing need to feel safe and the growing desire to travel differently - and planning for the next crisis will be essential for governments, destinations, and tourism businesses to succeed in the efforts to keep the world travelling.

Shopping Cart

8 good tourism trends for 2024.

• January 2, 2024
• No Comments

The future of tourism in 2024

The start of a new year is a great time to look towards the future. What’s happening and what’s changing? What are the most relevant trends and which ones are worth following?

The travel industry is thriving after the pandemic and exciting trends and developments are on the way. In this article you’ll find a selection of 8 trends that we believe are here to stay and are worth tapping into as a travel business.

8 key good tourism trends in 2024

To help you achieve a successful year, we listed 8 key good tourism trends that we find worth following. Be inspired and informed on how to respond and benefit.

In this article

• Cool weather summer vacations
• Increased growth for shoulder seasons
• Low-carbon adventure travel
• Long distance train travel
• Culinary tourism
• Passion focused niche travel
• Responsible revenge travel

Good tourism trends in 2023

Good tourism trends in 2022, trend 1: cool weather summer vacations.

The most popular destinations for the summer holiday were mainly those where the sun was shining brightest. In Europe, travellers would usually travel south to visit Spain, France, Greece and Italy and enjoy the Mediterranean climate. However, with the rising temperatures caused by climate change, we’ve seen extreme hot weather with temperatures rising over 40 degrees (104 °F). Resulting in a boiling hot summer in Europe but also in North America and China.

Travellers now think twice about visiting the same areas and are looking for summer destinations with moderate weather. In Europe, Northern destinations such as Norway, Finland and Iceland are gaining popularity. Also, in other parts of the world travellers are looking for cool weather summer vacations. In the US, they are promoting summer destinations with an average temperature of 80 °F (26 degrees).

How to respond to this trend

If you have the opportunity to expand to more destinations, focus on those that have cooler weather in the summer season and promote the benefits to your customers. This is also your chance to explore new destinations. Make sure to not simply follow the competition but to look closely at what fits your business and ideal customer best.

Travelling in shoulder seasons has many advantages for travellers.

Trend 2: Increased growth for shoulder seasons

Very much linked to the rising temperatures worldwide, there is an increased growth for travelling in the shoulder seasons, off-peak season. Instead of visiting destinations in their high seasons, travellers are looking to travel off-season more and more. Destinations that are usually in high demand in the high season are now gaining momentum for the shoulder seasons. The months before and after the peak.

Travelling in shoulder seasons has many advantages for travellers. Besides avoiding the extreme heat that some destinations experience in high season, they’ll also escape the crowds of tourists flooding every city, beach and landmark. And on top of this, the shoulder seasons are cheaper to travel in.

To follow this development and encourage your travellers to travel in shoulder and low season , you need to start adapting your itineraries. Develop brand new itineraries specifically for these shoulder seasons and excite your travellers for travelling off-season.

Read our article: “How to develop low-season travel experiences”

Trend 3: Low-carbon adventure travel

Now that more travellers opt for cooler summer destinations there is a growing increase in low-carbon adventure travel. These destinations are perfect for spending more time outdoors and enjoying nature . The global adventure tourism market size is projected to reach $2 trillion by 2032 and is expected to continue to grow steadily!

With the increase of awareness of climate change, there is also a growing focus to reduce emissions while travelling. Travellers seek more immersive travel experiences that don’t produce emissions while being outdoors. Low carbon adventure travel experiences are the answer, where travellers engage in outdoor adventure experiences, but without the emissions.

Great examples of low-carbon adventures are:

• Mountain climbing
• Paddleboarding
• Rock climbing
• Scuba diving

Adventure travel experiences have always been popular, and they are in high demand from travellers in varied travel segments. Focus on adding more low-carbon adventure experiences to your itineraries. Thereby, reduce emissions in existing travel products to respond to this trend and also look into develop new low-carbon adventure experiences.

Read our article “Benefits of carbon-free travel experiences”

70% of travellers are craving a sense of calm and relaxation on their trips in 2024.

Trend 4: Calmcation

According to a study by Campspot , 70% of travellers are craving a sense of calm and relaxation on their trips in 2024. Travellers are feeling stressed in the post-pandemic phase and with the unpredictable global economic landscape, people are looking for a way to truly unwind. Calmcations have emerged as the ideal solution, offering a break away from complexities and uncertainties of daily life.

Travellers are looking for experiences closer to home, more affordable and immersed in nature. This means that in 2024, we’re back to nature driven travel but with a comfortable twist. Not only the committed camper is interested, so are many other travellers. They’re looking for beautiful destinations with facilities for a comfortable outdoor experience. Camping trips in nature where they can breath in fresh air, enjoy amazing views, and water-themed.

Travellers are looking for nature driven travel, but with a comfortable twist. Depending on your ideal target group , offer (luxurious) camping adventures combined with low-carbon travel experiences. Besides tents, cabins and ecolodges also fit well into this trend. Focus on developing experiences or complete holidays that allow travellers to take a break from their own life and reconnect and enjoy nature.

Trend 5: Long distance train travel

Rail travel is predicted to be one of the fastest growing travel categories worldwide in 2024. With a new wave of rail lines, itineraries and new train travel booking platforms, there is a growing demand for long distance and luxury train travel. According to the Euromonitor’s travel survey , one third (33%) of travellers prefer alternatives to air travel such as rail for their trips. There is a growing climate consciousness of both travellers as travel businesses, looking to travel more responsibly.

In Europe, new connections are being announced and it’s more attractive than ever to hop on a nightjet train to comfortably explore European cities such as Berlin and Prague or to Alpine ski resorts for a winter holiday. In Asia, the Eastern & Oriental Express is making a comeback in February and let’s not forget about the extensive rail network in Japan, India and Canada. With more and more rail lines (re)opening, train travel is the solution for those that want to traveller slower, travel off the beaten path and reduce their emissions.

Train travel is more popular than ever among travellers so make sure to follow this trend. You can offer train travel as main transport mode to replace flights and reduce emissions or include train travel as a local mode of transport in the destination. You can also offer complete railway itineraries where the experience is the train ride, and not just the mode of transport.

Trend 6: Culinary tourism

For many people, food is one of the main reasons for travelling somewhere. Travellers are eager to explore a destination through its restaurants, farms, traditional ingredients and local dishes. Trends observed for next year are travelling with chefs, unpretentious wine-tasting and dining with locals. Travellers not only want to eat locally during their trip, but they also want to cook and eat with locals.

According to Food & Wine , there is also an increase in Foodie Field trips, where travellers have the opportunity to participate in classes such as bread baking and coffee roasting.

Social media also has a large influence on this trend, especially on younger travellers. Influencers are highlighting certain destinations and restaurants with special food that people will want to taste, sometimes even resulting in the so-called TikTok queues.

As we mentioned, food is one of the main reasons for travelling somewhere. Review your existing (or new) destinations and highlight the food experiences. What’s the destination known culinarily and what’s there to explore? Include local food experiences such as cooking classes and ensure the traveller actively participates in the food scene.

Looking to have your travellers explore the local cuisine? Social enterprise Resirest connects local families and travellers in food experiences. They empower local families long-term, while providing travellers with a unique, cultural and local food experience.

Trend 7: Passion focused niche travel

Culinary tourism is a very specific trend, based on the travellers passion for culinary experiences. In 2024, passion focused niche travel is booming. We’ve already seen that travellers are choosing experiences over specific destinations, and this year they’re more passion-led than ever. Passion focused travel is all about customisiation and personalisation based on your ideal customers.

The better you know your customer, the more insights you have in their passions and travel wishes. The thing with passion focused travel is that it’s very niche specific. It’s about being hyper-focused on what desires travellers have in experiencing and developing new itineraries around it.

Examples of passion focused niche travel:

• Passion for horses: spending a week in the African bush on horse-back
• Passion for dinosaurs: visiting dinosaur museums and learning about their history
• Passion for wine: touring a wine area, tasting and learning about the process
• Passion for birds: visiting designated areas to go bird spotting with experts

To actively follow this trend, you need to have in-depth insights in your ideal customer. Tailoring your travel experiences to their passions or even creating entirely new products for them, requires you to know their passions. Dig deep into your buyer-persona and determine the best combination of passion, destination and experience and turn this into a passion focused niche experience.

Read our article “How to identify your buyer persona”

This year, we’re looking at responsible revenge travel.

Trend 8: Responsible revenge travel

Revenge travel is a trend from last year and it’s the type of travel where people make up for missed adventures due to the pandemic. These trips are often fast-paced, bucket-list-ticking trips and focused on travelling as much as possible. It’s leaving travellers exhausted, they’re not truly connecting to a destination and are not taking sustainability into account that much.

This year, we’re looking at responsible revenge travel. Travellers are still looking to explore the world and make up for the time it was impossible to travel. But they’re doing it more consciously. They’re looking to travel to cool(er) weather destinations, travel in the shoulder seasons, go on low-carbon adventures, spend time outdoors calmcationing, travel by train, enjoy the local cuisine and simply love travel!

Travellers are looking for ‘the experience of a lifetime’ trip and grand adventures, but in a responsible way. Make sure to develop and promote travel itineraries that maximise positive impact and have travellers use their money as a force for good. Lead them off the beaten path, support the locals, celebrate local culture, ensure animal welfare , protect nature and reduce emissions.

Read our practical Good Tourism guide

What does your future look like?

We’re excited for the coming year and looking at the trends, there are great sustainable developments taking place. When responding to the good tourism trends, make sure to always apply the principles of people, planet and profit. Follow trends, improve your travel experiences and grow your business; but focus on creating positive impact.

Don’t forget that trends can also be combined. Think about low-carbon adventures or culinary tourism in shoulder season or calmcations in cool weather destinations. Be creative and use these developments to stand out from the competition, distinguish your travel experiences and be on your way towards travel success. Travel is a force for good, maximise its impact!

2023 was our second year we published an article with trends for the future of tourism. Are you interested to see if our predictions came true? Read our 8 key good tourism trends for 2023 below.

• Good tourism
• Excellent customer experience
• Strong online visibility
• Outdoor nature experiences
• Travelling off-season
• Remote working
• Local travel market
• Spontaneous travel

Trend 1: Good tourism

Travellers are looking for experiences that benefit the destination they’re travelling to. Good tourism is the concept of creating positive impact on people and planet, while offering great travel experiences.

This has always been a movement, but travel behaviour has shown it’s becoming more important. Travellers are looking to:

• Reduce their negative environmental impact
• Support local economies
• Support local cultures and communities
• Visit lesser-known destinations
• Contribute to nature and wildlife protection
• Reduce their carbon footprint

“90% of consumers look for sustainable options when travelling” – Expedia Group

Trend 2: Excellent customer experience

Travellers expect a personal and efficient customer experience (CX) at all times. They judge every interaction they have with your business and each of these interactions are evaluated. From the first up until the last contact moment, businesses and employees need to be on their best behaviour. Both offline and online.

The expectations of excellent customer experiences (CX) are changing , and loyalty and speed are more important than ever. So, it’s key you know what you stand for, and who you want to attract and to offer fast and personalised services.

“Being able to serve relevant information at the right moment in the customer journey often determines success” – Evolv Al

Trend 3: Strong online visibility

Travellers spend a significant time online searching for travel inspiration and tips. They’re absolutely doing so again in 2023. The importance of being visible online is still growing every year. We’re expecting for video to take over even more (look at the rise of TikTok).

With these travellers going online to find their next dream destination you need to be prepared. Make sure to have a fast and user-friendly website , your Google Business profile up to date, focus on content marketing , be active on social media channels where your target group is active and don’t underestimate influencer marketing .

Trend 4: Outdoor nature experiences

Travellers are looking to experience and explore the outdoors more often. The pandemic has made a lot of people realise how much they love the outdoors and how much they appreciate it. Travellers want to go out, breathe in fresh air and go back to basic . Think about multi-day trekking or camping trips.

Important to remember when looking at this growth in outdoor nature experiences, is to always develop travel experiences that are good for the planet too. Therefore, focus on carbon-free travel experiences where possible to truly connect travellers with nature.

Trend 5: Travelling off-season

Travellers are looking to avoid crowds and overtourism and go for a different experience instead. Travelling off-season is cheaper due to less demand, there are less people around so no crowds, and travellers are able to experience a completely different side and feeling of the destination.

Trend 6: Remote working

Travellers realised they can make the world their office and work remotely. The ‘work from anywhere’ trend has changed the tourism industry. The number of remote workers is growing rapidly and opening a new market for long-stays. Remote workers are usually very flexible, travelling to new destinations to work while exploring new surroundings.

The interesting factor here is that remote workers don’t need 24/7 entertainment while travelling. They’re working after all. What they are looking for, is a structure or plan of how to travel, where to stay and where to (co-)work.

Trend 7: Local travel market

Travellers have the desire to stay closer to home for ease, comfort, and local connection. Again, pandemic times have shown them there is a lot to explore close to home. They’ll be exploring lesser-known cities, going to the highlights they ignored before or rewinding in their own unexplored nature.

Be aware that people staying in their own country are looking for different experiences. This means they won’t be triggered by the same marketing messages you’re sharing to attract inbound travellers. Adapt your marketing efforts to their needs to ensure interest and bookings from locals.

Trend 8: Spontaneous travel

Travellers want to turn their ideas into travel plans quickly, easily, and last-minute. Planning proved to be difficult and unpredictable during pandemic times. People got used to not making plans at all or making them very last-minute.

They’ll most likely continue this behaviour and decide when and where to travel only shortly before departure. As a tour operator, you can expect more last-minute bookings and also less time between travel request and booking.

2022 was the first year we published an article with trends for the future of tourism. Are you interested to see if our predictions came true? Read our 6 key good tourism trends for 2022 below.

• Online preparation
• Loyal customers
• Philantourism
• Minimum carbon footprint
• Continued care for health and safety
• Experience of a lifetime

Trend 1: Online preparation

According to Google research, travellers who took a large trip in 2021 spent over 70% of their time researching their trip online. It’s expected this will grow in 2022 as well. When travellers are spending this much time online, they’re searching for inspiration, tips, and companies to book their trips with.

How to respond

You can respond this trend by being visible online. Invest time in your online marketing strategy. Make sure your website is found by those researching their next trip. You can achieve this through content marketing. This strategy helps you give potential customers what they are looking for, while they are actively searching for it. This means creating content, such as blogs, photos and videos about your business and everything you offer.

Also make sure to be active on social media for online brand visibility but also to convert followers to clients .

Trend 2: Loyal customers

It’s predicted that in the coming years, travellers will look to remain loyal to brands and businesses that align with their values. Brands that care for the planet and who contribute to a better world. If travellers found a brand they love, they’ll choose to come back again instead of searching for something else.

Earning customer loyalty is not something you can do overnight. Key is to make sure to know and communicate your own value. How can travellers align if you are not certain about yours? Also focus on increasing your customer value. There are no real shortcuts or easy ways to stimulate loyalty. You have to work hard and earn it, as creating loyal customers requires care and devotion.

Lastly, also (re)connect with your customers via email marketing to keep on top of their mind. You’ll benefit from this as soon as they’ll start travelling again.

Trend 3. Philantourism

Philantourism is a trend that originated in COVID-19 times and is a natural evolution of volunteer tourism. It’s tourism where travellers choose off the beaten track destinations to spend their free time and their money. Specifically in those destinations that need it the most. They don’t commit to projects locally, but simply spend their money to benefit the local economy .

Both you as a tour operator and your customers are important for this trend. For tour operators, it’s important to offer trips and travel experiences to lesser-known destinations and create itineraries that support the local economy. You can also increase your impact by developing community-based tourism .

For travellers, it’s important they know where to go and how they can best support the local economy. Do this by adding tips for local restaurants and shops to your itineraries and traveller communication . This stimulates travellers to go out and spend locally!

Trend 4. Minimum carbon footprint

This is already a very familiar trend to most tour operators, but now it’s also a growing factor for travellers. According to research by Ipsos, 50% of travellers claim that carbon emissions and offset options are worth considering when booking a new trip.

First, it’s important to take the goal of a low(er) carbon footprint seriously. Sign the Glasgow declaration and start reducing your emissions. In your office but also in the trips and experiences you develop. Offer destinations closer to home and include train travel. Also focus on slow travel and add carbon-free travel experiences. Hiking, biking, sailing, and kayaking are popular and allow travellers to experience the destination to the fullest.

Thereby, also provide your customers with the option to compensate their trip. Be transparent in your calculations and offsetting program or partner.

Trend 5. Continued care for health and safety

Not surprisingly, research continues to show that health and safety measures regarding COVID-19 make travellers feel safer. Travellers search online for the specific regulations and measures companies take to provide a safe experience. They expect their well-being to be top priority throughout their trip.

COVID-19 is here to stay, at least for now. Most importantly is that you take responsibility for the health and safety of your customers. Update your company health and safety protocol where relevant. And clearly communicate the safety regulations to your customers. Be clear and positive about what’s possible in the destinations you offer. But also manage expectations and prepare customers for changes.

Additionally, also make sure to have fair and flexible cancellation policy available. (Potential) customers require transparency and honesty.

Trend 6. Experience of a lifetime

Flowing from two years of COVID-19, lockdowns and travel restrictions all over the world, travellers are looking for “the experience of a lifetime” trips. They realised they don’t want to postpone their bucket list trips and are looking for grand adventures for when they can finally travel again.

Offer travellers the experience of a lifetime by creating new (and longer) itineraries with the highlights of the destination. Create trips that make travellers travel slower and experience the destination to the fullest. Don’t forget that a highlights trip does not necessarily mean including the most famous tourist attractions. Surprise your customers by going off the beaten track and to offer them something special.

For the best tailored experience, make it easy for travellers to add smaller packages to extend their trip. For example, a few days relaxing on the beach or a mountain trekking .

Keep in mind that not all trends (in this article and overall) are fully relevant for every tour operator. Select those trends that support you in your journey towards the future of tourism. Keep close to your mission and USPs and focus on the trends that make you better in business.

Your business development is subject to the (local) circumstances, niche market , target group and your preferences. Be in charge of your own future but remain open for outside inspiration and influences.

You must be logged in to post a comment.

Anne de Jong

Roadmap to sustainable travel success (free Ebook)

Discover 6 proven paths to best-selling sustainable travel experiences.

Download free roadmap

Read our latest library additions

Understanding Gen Z travel needs and demands

How to integrate sustainability across your website

How to develop a sustainable travel itinerary

• Discovery Platform
• Innovation Scouting
• Startup Scouting
• Technology Scouting
• Tech Supplier Scouting
• Startup Program
• Trend Intelligence
• Business Intelligence
• All Industries
• Industry 4.0
• Manufacturing
• Case Studies
• Research & Development
• Corporate Strategy
• Corporate Innovation
• Open Innovation
• New Business Development
• Product Development
• Agriculture
• Construction
• Sustainability
• All Startups
• Circularity
• All Innovation
• Business Trends
• Emerging Tech
• Innovation Intelligence
• New Companies
• Scouting Trends
• Startup Programs
• Supplier Scouting
• Tech Scouting
• Top AI Tools
• Trend Tracking
• All Reports [PDF]
• Circular Economy
• Engineering
• Oil & Gas

Share this:

• Click to share on Facebook (Opens in new window)
• Click to share on Twitter (Opens in new window)
• Click to share on LinkedIn (Opens in new window)

Top 9 Travel Trends & Innovations in 2024

How are the latest trends in the travel industry reshaping trip planning and enhancing tourist experiences in 2024? Explore our in-depth industry research on the top 9 travel trends based on our analysis of 3500+ companies worldwide. These trends include AI, immersive tourism, IoT, contactless travel & more!

Technological advancements in the travel industry meet the growing demand for personalized experiences, safety, and sustainability. Post the COVID-19 pandemic, emerging travel trends mark a shift towards contactless travel through digital payments, self-check-ins, and more. Additionally, artificial intelligence (AI), the Internet of Things (IoT), and blockchain are automating various hospitality and travel-related operations.

For instance, smart hotels make use of internet-connected devices to remotely control rooms. Further, businesses offer virtual tours by adopting extended reality (XR) technologies like virtual reality (VR) and augmented reality (AR). Travel companies also leverage data analytics to personalize marketing. At the same time, traveler assisting solutions like chatbots and voice technology aid them in booking accommodation and optimizing journeys. These travel trends improve the overall profitability of the tourism industry and enable it to make operations more sustainable and safe.

This article was published in July 2022 and updated in February 2024.

Innovation Map outlines the Top 9 Travel Trends & 18 Promising Startups

For this in-depth research on the Top 9 Trends & Startups, we analyzed a sample of 18 global startups and scaleups. The result of this research is data-driven innovation intelligence that improves strategic decision-making by giving you an overview of emerging technologies & startups in the travel industry. These insights are derived by working with our Big Data & Artificial Intelligence-powered StartUs Insights Discovery Platform , covering 2 500 000+ startups & scaleups globally. As the world’s largest resource for data on emerging companies, the SaaS platform enables you to identify relevant startups, emerging technologies & future industry trends quickly & exhaustively.

In the Innovation Map below, you get an overview of the Top 9 Travel Trends & Innovations that impact travel & tourism companies worldwide. Moreover, the Travel Innovation Map reveals 3 500+ hand-picked startups, all working on emerging technologies that advance their field.

Top 9 Travel Trends

• Artificial Intelligence
• Immersive Tourism
• Internet of Things
• Contactless Travel
• Big Data & Analytics
• Post-Pandemic Tourism
• Tour Premiumization

Click to download

Tree Map reveals the Impact of the Top 9 Travel Trends

Based on the Travel Innovation Map, the Tree Map below illustrates the impact of the Top 9 Travel Industry Trends in 2024. Startups and scaleups are enabling contactless travel using technologies like biometrics, radio-frequency identification (RFID), and near-field communication (NFC). This is due to increasing health and hygiene concerns post the pandemic. The use of AI in tourism ensures hassle-free trip planning while AR and VR allow tourists to virtually visit various locations and excursions. IoT increases visibility into tourism industry operations and allows passengers to track their luggage more efficiently. Further, the demand for personalized and luxurious travel is rising. Several startups enable recreational space travel as well as offer sustainable travel options to passengers.

Global Startup Heat Map covers 3 635 Travel Startups & Scaleups

The Global Startup Heat Map below highlights the global distribution of the 3 635 exemplary startups & scaleups that we analyzed for this research. Created through the StartUs Insights Discovery Platform, the Heat Map reveals that the US, Europe, and India see the most activity.

Below, you get to meet 18 out of these 3 635 promising startups & scaleups as well as the solutions they develop. These 18 startups are hand-picked based on criteria such as founding year, location, funding raised, and more. Depending on your specific needs, your top picks might look entirely different.

Interested in exploring all 3500+ travel startups & scaleups?

Top 9 Travel Trends in 2024

1. artificial intelligence.

Hotels employ intelligent chatbots, powered by AI, to provide quick and personalized responses to traveler inquiries. These chatbots simplify the booking process and gather customer reviews, aiding potential travelers in making informed decisions. Moreover, AI-based robots enhance the customer experience by automating hotel disinfection and delivering room service.

At airports, these robots guide travelers and assist with luggage handling. Facial recognition technology, driven by AI, expedites identity verification at airports, enhancing security and offering a swift alternative to traditional methods. Startups are developing AI-powered trip planning solutions, optimizing journeys, and personalizing travel experiences.

Travel Professor develops a Travel Chatbot

UK-based startup Travel Professor offers an AI-enabled chatbot for travelers. The startup’s chat widget software monitors multiple flight deals and notifies users when their preferences match. It also provides travel destination recommendations and flight price alerts. This allows travelers to book economical flights and have a budget-friendly tourism experience.

Pneuma Travel facilitates Travel Planning

US startup Pneuma Travel develops a voice-assisted digital agent, Sarah , to streamline the process of travel planning. This assistant, powered by AI, excels in arranging flight and accommodation bookings and assists travelers in discovering a variety of activities. Sarah , available round the clock, provides continuous support for all travel-related inquiries.

Moreover, Sarah customizes travel options according to individual preferences and budgetary constraints. The agent further enhances the travel experience by providing insights into local attractions in unfamiliar cities. Importantly, Sarah enables real-time modifications to travel plans, in compliance with specific airline policies, thereby minimizing waiting times for users.

2. Immersive Tourism

Immersive tourism caters to the growing demand for meaningful experiences among travelers, leveraging AR, VR, and mixed reality (MR). VR simulates original locations through a computer-generated environment, allowing tourists to virtually explore destinations. It provides travelers with a comprehensive 360-degree tour of points of interest.

AR enhances the travel experience with interactive elements such as navigation maps and ads. Travel companies employ AR and VR-based gamification to heighten tourist attractions. Moreover, these technologies enable hotels and resorts to present amenities and rooms in an engaging, interactive manner.

VR Travel Expo offers VR-based Travel Plans

US startup VR Travel Expo develops a VR travel application to transform the way people research and book travel. The application enables users to plan their vacations more efficiently. It provides an engaging platform for users to explore and expand their knowledge of the world. Moreover, it employs 3D geospatial technology that creates real-time digital twins of the world. This further enhances the travel planning experience.

AR Tour makes AR Glasses

Italian startup AR Tour offers AR-powered tours. The startup’s AR glasses superimpose reconstructed images of archaeological ruins to show how the site originally was. Its tour informs the tourists about the site’s history and significance via an audio-visual package. Moreover, the startup designs lightweight AR glasses to prevent motion sickness among tourists, improving convenience.

3. Internet of Things

IoT generates ample data that tourism companies leverage to personalize services in their subsequent visits. Hotels use IoT sensors to enable smart rooms that automate room lighting, temperature, and ambiance control, enhancing guest comfort. These sensors adjust appliances in vacant rooms, conserving energy and reducing the building’s carbon footprint.

Startups harness IoT to deliver location-specific information to customers, including real-time luggage tracking via IoT tags, minimizing lost items. Airlines also incorporate IoT-based solutions into seats, monitoring passenger temperature and heart rate for proactive health management.

Altitude enables Smart Hotels

New Zealand-based startup Altitude creates an IoT-based hotel software and hardware to develop smart hotels. The startup makes self-service kiosks to automate reservations, room up-gradation, payments, as well as check-in and check-out. Its hotel management platform further enables contactless engagement with guests. Additionally, Altitude’s mobile keys allow guests to open doors using mobile phones, providing convenience and saving time for travelers.

Smart Tour provides Smart Itineraries

Brazilian startup Smart Tour offers smart itineraries using IoT and quick response (QR) codes. The startup recommends travel routes and destinations based on the user’s preference in real-time. This facilitates a seamless experience for travelers. Besides, the user-generated data enables tourism managers to better understand consumer behavior and indulge in proximity marketing. The startup also offers a contact tracing solution to monitor COVID-19 infected travelers and ensure public safety.

4. Contactless Travel

Travelers benefit from contactless recognition technologies like retina scanning, which replace traditional travel documents, speeding up passenger identification and reducing airport queues. QR codes offered by travel companies allow tourists to access relevant information on their mobile devices, enhancing engagement.

Hotels have introduced contactless self-check-ins, enabling visitors to arrange services before arrival. Additionally, contactless payment modes are available in hotels and restaurants for swift and secure transactions. Moreover, wearable devices are transforming the travel experience by providing real-time notifications and touch-free access to services and information.

Loxe designs Smart Hotel Keys

US-based startup Loxe makes smart mobile keys for hotels. The startup’s smartphone app replaces key cards with contactless mobile keys that allow users to unlock doors using smartphones. It also reduces operational costs incurred in the manufacturing of conventional keys or plastic cards. Moreover, the startup designs a Bluetooth retrofit module that converts normal door locks into mobile-ready door locks. This allows hotel owners to easily convert their existing locks into smart ones without additional expenses while improving guest safety and convenience.

Avendi provides Contactless Payment

Singaporean startup Avendi offers contactless and cashless payments for travelers. The startup allows tourists to accumulate expenses throughout their trip and pay at the end of the journey. Avendi’s app utilizes QR codes to add all the billed expenses and shown through its dashboard. The user settles the tab amount in the preferred currency, preventing the inconvenience of cash withdrawal or credit card payments.

5. Big Data & Analytics

Big data empowers travel companies with customer trends for strategic marketing. Analyzing traveler behavior, they offer tailored recommendations for hotel bookings, cab hires, flight reservations, and ticket purchases.

Predicting future demand is another advantage of big data and analytics, helping hotels and airlines identify peak periods to optimize revenue. Advanced analysis of transactional data aids in detecting cyber fraud, and safeguarding sensitive customer information such as credit card details and biometric data.

CheckandPack creates a Travel Platform

Dutch startup CheckandPack offers a big data travel platform. It runs marketing campaigns to gather traveler data and understand tourism trends. Based on these insights, the platform enables businesses to approach travelers with a customized appeal. It also provides travelers with holiday planning.

3Victors provides Travel Data Analytics

US-based startup 3Victors offers travel data analytics. The startup’s product, PriceEye Suite , proactively monitors the prices of numerous airlines to provide insights into competitor prices. It creates a dashboard to display travelers’ location of interest, allowing travel airlines to better manage their revenue and pricing strategy.

6. Post-Pandemic Tourism

Post-pandemic tourism focuses on safe, sustainable, and flexible travel options, responding to evolving traveler preferences and health guidelines. Enhanced health and safety protocols, including regular sanitization and contactless services, become standard in airlines and hotels, ensuring traveler confidence.

Destinations and operators emphasize outdoor and less crowded experiences, catering to a heightened demand for nature-based and wellness travel. Flexible booking policies and trip insurance gain prominence, offering peace of mind amid uncertainties. Sustainable travel gains traction, with tourists and businesses prioritizing environmental impact and community well-being.

GOPASS Global enables Pre-travel Risk Management

Singaporean startup GOPASS Global provides a travel risk analytics platform against COVID-19. It analyzes the biosecurity risk elements involved in a trip, such as border restrictions, quarantine requirements, airport type, and airline transit points or seating in real-time. This allows travelers to assess risk factors and plan their trips accordingly.

Moreover, the startup creates world maps displaying information regarding COVID-prone areas, testing areas, and vaccine coverage. This provides travelers with a preview of the current situation, allowing them to ensure safety during business and leisure travel.

Workcations enables Work from Anywhere

Indian startup Workcations provides properties at tourist destinations for remote-working individuals. It offers amenities like internet connectivity, food, and a quiet ambiance, allowing tourists to work in a peaceful environment without hindrance. This increases employee productivity, motivation, and retention.

7. Tour Premiumization

Hyper-personalization in travel experiences is on the rise, with tourists eager to immerse themselves in diverse cultures. Luxury travelers enjoy tailored experiences and intuitive services through tour premiumization. Health and wellness packages offered by travel startups help tourists unwind.

These retreats enhance health and offer detoxifying food options. Space tourism is another exciting development, offering leisure or research trips to space. Lastly, travel startups are fostering customer loyalty and building strong relationships through membership or subscription models.

STOKE provides Space Tour

US-based startup STOKE facilitates space travel using everyday-operable rockets. The startup’s rockets are reusable and deliver satellites to any desired orbit. This enables on-demand access to space, paving way for space tours for exploration, recreation, and research. The startup also emphasizes the economical and rapid development of its hardware for feasible spacecraft launches, advancing space tourism.

Origin offers Travel Personalization

Dutch startup Origin provides premium travel personalization to tourists. The startup utilizes machine learning and travel curators to plan creative vacations. It also arranges flights and accommodation for travelers. Further, the startup measures the carbon output of itineraries and offers sustainable tourism options.

8. Ecotourism

Traveling responsibly minimizes tourism’s environmental impact and supports local communities’ well-being. Ecotourists strive to reduce their carbon footprint during their journeys. Startups contribute by developing sustainable transport, ecolodges, and solar-powered resorts.

Airline passengers have the option to offset carbon emissions during flight bookings. Local tourism stimulates small businesses economically and creates job opportunities. It also emphasizes minimum littering, which lowers pollution and the time spent on cleanups.

Jet-Set Offset simplifies Flight Carbon Offset

US-based startup Jet-Set Offset creates a carbon-offsetting platform for air travel. The startup partners with non-profit organizations working against climate change and connects them with travelers. Each time travelers book flight tickets via the startup’s platform, Jet-Set Offset contributes a certain amount per mile for their journey to environmental organizations. This way, the passenger’s journey promotes mileage-based donations to offset carbon emissions.

The Green Stamp facilitates Ethical Wildlife Tour

Dutch startup The Green Stamp provides a platform to book ethical wildlife tours. It curates tours based on the tourists’ inclinations toward certain locations or wildlife. Exploration of these projects allows travelers to indirectly contribute to their cause as these wildlife projects donate to the welfare of local communities and the environment.

9. Blockchain

Blockchain provides the travel industry with operational transparency and security. Traceable payments, particularly for international travel, are a key application, that fosters trust among parties involved in transactions.

Automation and enforcement of agreements in travel insurance and supplier contracts are achieved through smart contracts. This strengthens reliability and cuts administrative costs. Travel firms establish customer loyalty programs where points are exchanged for cryptocurrency. Lastly, blockchain increases data storage security, reducing the risk of information leaks.

Upswing facilitates Guest Profiling

Indian startup Upswing creates AURA , a blockchain-powered platform for guest profiling. It provides a holistic view of guests, their preferences, and purchase patterns. The platform associates a score with each guest and suggests improvements in their service. This facilitates hotels to provide a personalized experience to their guests and, in turn, increase sales.

UIQ Travel develops a Solo Traveling App

US-based startup UIQ Travel develops a blockchain-based app to connect solo travelers. It discovers people with shared interests and suggests tours or attractions. Such hyper-personalized recommendations assist in experience discovery and also increase traveler engagement.

Discover all Travel Trends, Technologies & Startups

Tourism, although severely impacted by the pandemic, now continues to rapidly grow across the globe. Post-pandemic trends indicate an increasing emphasis on hygiene and safety during travel. The industry is witnessing the widespread adoption of disruptive technologies like AI, XR, IoT, and blockchain. The travel industry utilizes big data to understand traveler trends for targeted marketing. The transition to ecotourism is accelerating as businesses integrate zero-emission transit and carbon offset programs to reduce their carbon footprint.

The Travel Trends & Startups outlined in this report only scratch the surface of trends that we identified during our data-driven innovation and startup scouting process. Among others, personalization, decarbonization, and travel safety will transform the sector as we know it today. Identifying new opportunities and emerging technologies to implement into your business goes a long way in gaining a competitive advantage. Get in touch to easily and exhaustively scout startups, technologies & trends that matter to you!

Your Name Business Email Company

Get our free newsletter on technology and startups.

Protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Discover our Free Travel Report

Book a call today!

Mobility 22 pages report

Railway 22 pages report, cleantech 19 pages report.

Leverage our unparalleled data advantage to quickly and easily find hidden gems among 4.7M+ startups, scaleups. Access the world's most comprehensive innovation intelligence and stay ahead with AI-powered precision.

Get started

Your Name Business Email Company How can we support you?   (optional)

Business Email

Protected by reCAPTCHA and the Google  Privacy Policy  and  Terms of Service  apply.

35+ creative travels and tour ideas for your tourism business

By Kevin Tjoe — 7 Feb 2022

business ideas   customer experience   marketing

Updated August 2023 – Are you weary of the monotonous 9 to 5 routine or feeling confined to your desk on a glorious day? Whether you’re aiming to break free from the grind or seeking to elevate your tourism business to new heights, the realm of possibilities awaits. Within the vast expanse of the tourism industry lies the canvas for an incredible business venture. It’s not just about forging a lucrative business, but about channeling your passion into a travel-related venture that resonates with your know-how and aspirations.

Amidst this landscape of opportunities, the spark of a great business idea can set the stage for crafting a truly profitable business. If you’re prepared to infuse your love for experiences with strategic thinking, get ready to unveil over 35 exciting tours and travel business ideas in our latest compilation. Your journey toward a rewarding and unforgettable business experience begins here.

Getting into the tour operator industry

The tourism industry is such a rewarding one to work in. As a tour or activity operator, you can spend your days with great people, share your special part of the world and even raise awareness of important cultural or environmental values.

Of course, even if you don’t directly run tours and activities there are many different ways to build an amazing career in tourism. You could run a travel-related business. For example, if you’re a travel photographer, you could run your own travel photography business. Some other type of business ideas are souvenir shops, hiking gear rentals, running a travel blog or becoming a travel blogger, or even providing catering for tour and activity operators.

Staying open-minded will help you find your ideal niche in the industry and help you achieve your goal of becoming an entrepreneur within the tourism space!

5 tourism business ideas to get started with

When you offer travel tours, you’re offering an enjoyable journey of some kindled by an experienced guide. Some of the hottest tours and travels business ideas right now include:

• Walking tours and bike tours
• Snorkeling tours
• Tours that take into account growing wine and food tourism trends , such as Hideaway Private Tours , Black Swan Tours , Darwin Gourmet Tours , and Mullarkey Tours
• Ghost or haunted location tours
• Scenic guided tours, such as Italy Pass Tours , Wineglass Bay Discovery Tours, Meteora Thrones , and Bruny Island Safari

There may also be a gap in your local area for a niche tour guide business. For example: if your hometown was the birthplace of a famous musician or even a centuries-old famous cuisine, there could be a perfect opportunity to tap into that interest!

Keep in mind there are two big growth areas to consider when it comes to offering tours for the modern traveler:

• Sustainable and ecotourism, because guests increasingly want to minimize their environmental impact when traveling. Find out more about proactive steps that sustainable tour operators can take here
• Culturally and socially responsible tours , where guests look for a genuine experience connecting with local people and practices

2. Activities

Tourism activities can encompass a vast array of options from the relaxing to the extreme! These could involve physical activities, connection with natural environments, or even incorporate virtual reality. Unique experiences such as hot air balloon rides are also an option for relaxing activities that involve a thrilling side to them. You could also consider more recent technology that people might be itching to try out, such as jet boarding , flyboarding,  and indoor skydiving . There may also be an opportunity to offer intentionally tech-free experiences – such as a retreat with no mobile reception where people can unwind!

Here are some other popular tourist activity ideas:

• Escape room experiences 
• Glowing art rooms or VR rooms
• Themed corporate retreats  or glamping
• Modern summer camps or school camps
• Survival or bushcraft trips
• Fitness or wellbeing retreats

There are two big notable areas to consider for tour operator activities. Think about:

• Activities that are family and group friendly , which are becoming popular within the travel industry as social restrictions ease.
• Accessibility . Tourism business owners should be actively looking for ways to support equal access so everyone can enjoy their activities – as best as possible for the activity in question.

3. Attractions

As a travel software provider , we can say with certainty that experiential travel is huge right now. Considering that experiential tourist attractions have both local and long-distance appeal for travelers, they offer an impressive amount of opportunities for growing tourism businesses. These can range from heritage attractions and natural formations to cutting-edge art exhibitions.

Here are more relevant ideas for building an attraction that guests will be keen to visit:

• Amusement parks 
• Niche museums and art galleries
• Festivals with amazing settings
• Garden and maze experiences
• Instagram-worthy photo rooms and experiences , such as Selfie Factory or Happy Place
• Magic shows,  such as Gentleman Magician
• Farms, petting zoos , and horse riding such as Sun Valley Mares and Swan Valley Wagon Tours

Nostalgia and retro appeal are also big right now in attractions, with everything from arcade games to Australia’s ‘ big things’ providing popular. Travelers are increasingly looking to explore the road less traveled and find novel experiences. So – even if you’re in a small regional area you could get in on the action by embracing the bizarre, weird, and wonderful!

4. Shuttles

As interstate and international travel resumes, there will be demand for airport transfers, shuttles , and unique transport options to and from accommodation. You might tap into the wedding transportation market, or offer fun journeys for birthdays, bachelor and bachelorette parties. Consider how you’ll separate your shuttle service from the rest with either a unique form of transport, added options like food and drink, or a distinctive driver who adds to the experience. You might consider offering:

• An airport shuttle business
• Traveler shuttles to accommodate tour and travel bookings
• A party bus or ferry
• Specialist pet or luggage delivery
• Unique transport such as tuk-tuks, school buses, or a custom limo 
• Premium shuttle services .

It’s also worth considering the notable events in your area and how people might want to travel to these. Guests may get excited about a festival bus that transports them from the city to the festival site complete with karaoke, as just one example!

5. Charters & equipment hire

Travelers love charter services because they can have a luxurious or far-flung experience without having to buy all the equipment or vehicles themselves! There are numerous forms of rental businesses you could run such as self-driven charters, car rentals, or equipment hire. You could even go a step further by providing an experienced skipper or pilot as part of the product package. Ideas for modern charter businesses include:

• Party yachts for relaxed island days
• Fishing charters 
• Houseboat charters
• Private river cruise charters
• Hovercraft charters
• Kayak,  rafting, small boat hire , or paddle board
• Helicopter or small plane charters

For tour guides looking at how to run a charter boat business , it’s a great idea to promote the destination as well as the charter experience itself as the two go hand in hand.

A great charter experience is almost always about the escape from the everyday. It’s something guests are willing to splurge on, so be sure to consider ways you can elevate the experience. You can achieve this by offering optional extras and added services. If you are wondering how to sell tour packages with your charter service, extra bonuses like drink options, catering, entertainment, and DJs can help to boost your revenue.

6. Luxury vacation operators & Travel agency business

Guests love Luxury Vacations because they are money-rich but time-poor. They want to draw on the experience and expertise of their trusted travel agent or operator to discover the finest travel arrangements, boutique properties & off-the-beaten-track destinations. However, they may not have the time to research the thousands of options available to them. And because they may well only visit these destinations only once in their life and want to be sure they get the greatest possible experience. They’ll want the security of knowing they will be well looked after whilst visiting far-off countries with different languages and customs with which they are not familiar.

A great example of one such Luxury Vacation Operator is  The Luxury Peru Travel Company . Their services provide guests with a chance to discover one of the Seven Wonders of the World – Machu Picchu – in absolute luxury.

Building your tours and travels business ideas in the tour operator industry

If you have a brilliant business idea in mind, then you may be raring to put the wheels in motion. There will be a few things to think about as you build out your business idea, such as finding the best name for your business , developing your business plan , and deciding how you’ll take bookings securely online with real-time availability. One big advantage in the tourism industry is also the ability to partner with resellers , distributors, and other tourism and travel businesses to grow your bookings faster.

Rezdy supports you with both online bookings and a distribution platform  developed specifically for the experiences industry. We’re also here to support you as you start your business – simply register for your free 21-day trial or book a demo with the Rezdy team to see how we can help your business.

You can also explore our Resources section to find industry-specific guides across business operations, marketing, and more, with a range of free ebooks available to help you save time and increase your bookings. If you enjoyed this article – 35+ tours and travels business ideas – then make sure to follow the Rezdy blog . There are a lot of marketing tools and tour operator tips designed with businesses like yours in mind.

Create your business ideas with Rezdy

Enjoy a free 21-day trial to take a look around and see if we are a good fit for your business.

No obligations, no catches, no limits, nada

Markets & Segments

How the severe weather in Europe is impacting tourism

Attracting the Chinese traveler: seizing opportunities in a global landscape

European tourism trends that are taking shape and shifting the industry

UN Tourism | Bringing the world closer

UNWTO Startup Competition for Tourism Technologies and Solutions in Hotels and New Business Models

Category 1 hotel and new business technologies, winner: twistic | spain.

• Schulering | Czech Republic
• Everhost | United States of America
• Sparkle Haze | United Arab Emirates
• Ostel Flow | Tunisia

Category 2 Innovation and Sustainability  

Winner: weavair | canada.

• Senange Eco | Indonesia
• Hotels for trees | Netherlands
• Effiwaste | Spain
• Purple Elephant ventures | Kenya

Powered by:

THE COMPETITION

The World Tourism Organization (UNWTO) and Infecar, Feria de Gran Canaria, are once again joining forces to promote innovation, and to harness the immense potential of the tourism industry, reimagining the future of Hotels and New Business Models, by launching the UNWTO Startup Competition for Tourism Technologies and Solutions in Hotels and New Business Models . In the ever-evolving landscape of hospitality management, the mission is clear—forge unforgettable guest experiences and cultivate welcoming environments where every guest feels valued, comfortable, and cared for. As guest demands become more intricate, hotels are turning to new ideas and to technology to seamlessly enhance guest experiences, improve operational efficiency, and provide personalized services.

Revealing the Challenge : In the spotlight, this year is the future of tourism in hotels and new business models. We invite you to be a pivotal part of redefining the landscape of Hotels and New Business Models. Our objective is to ignite a revolution in the tourism sector, steering it toward uncharted levels of intelligence, sustainability, and innovation. We invite startups from around the world to join us on this journey of transformation!

Picture a competition that assembles brilliant minds from across the globe, all with a shared commitment to rejuvenating the tourism industry. We are in search of pioneers, innovators, and visionaries who can provide ingenious solutions to the multifaceted challenges that confront this vital industry. The challenge is open to any startup worldwide, eager to revolutionize the tourism sector with innovative approaches related to Hotels and New Business Models.

Why This Challenge Matters : The global tourism industry is not only vast but also vital to economies worldwide, serving as an economic cornerstone for countless nations and generating over $1.5 trillion in export earnings in 2019 alone. Tourism is more than leisure; it's an economic lifeline. Within this dynamic sector innovation in hotels, rental platforms, and other new modern business models playing a pivotal role, involving the implementation of new and unique ideas, technologies, and practices to elevate the guest experience and enhance operational efficiency. From the integration of smart hotel rooms and mobile check-ins to immersive virtual reality experiences and sustainability initiatives, innovation is reshaping the very landscape of the hospitality industry.

Your Journey: The chosen finalists will have the unique opportunity to present their groundbreaking ideas in the stunning backdrop of Gran Canaria, Canary Islands, Spain. Imagine breathtaking landscapes, a tapestry of rich cultural diversity, unique biodiversity, a climate boasting year-round perfection, gastronomic delights, and vibrant cities. The Canary Islands provide an exceptional stage for your brilliance to shine.

The world is watching, and the future of global tourism begins now. Are you ready to embrace the challenge? Join us and lead the way in the tourism revolution.

• Innovations in Digital Hospitality and Business Models : This comprehensive category explores pioneering technologies and strategies reshaping the digital landscape and operational efficiency of hotels and tourism-related businesses. From enhancing guest experiences through mobile apps, smart room technologies, digital infrastructure, and virtual concierge services to streamlining operations with advanced tools like revenue management systems, property management systems, housekeeping automation, and reservation platforms, participants are encouraged to present holistic solutions that seamlessly integrate technology for an elevated guest journey and enhanced operational excellence. In addition, this category also includes solutions designed for startups reimagining the traditional landscape of business models within the tourism and hospitality sector. Emphasizing creativity and originality, this category welcomes technological and non-technological innovations that bring novel approaches to how businesses operate and generate value. Whether it's redefining revenue streams, introducing innovative pricing structures, or proposing groundbreaking partnership models, this category encourages participants to challenge conventional norms and present fresh perspectives on sustainable and profitable business models.  
• Sustainability Impact: This category is dedicated to startups championing holistic sustainability in the tourism and hotel industry. It encompasses a wide range of initiatives, from environmentally friendly practices and waste reduction to renewable energy solutions. Moreover, it welcomes innovative approaches for preserving resources and extends to areas such as sustainable gastronomy, community engagement, cultural preservation, and health and wellness enhancement. This category invites transformative ideas that contribute to the overall well-being of both the environment and the communities involved in tourism and hospitality.

These categories cover a broad spectrum of innovation in the tourism and hotel industry, providing a diverse range of opportunities for startups to participate and showcase their innovative solutions.

TARGET AUDIENCE AND REQUIREMENTS

The purpose of the competition is to capture particularly the attention of startups and entrepreneurs from across the tourism value chain to facilitate the offering of innovative and smart solutions related the complex challenges the hospitality sector is facing. Startups are invited to participate if meeting the following criteria:

• Are innovative/disruptive in nature and provide value-added and sustainable solutions for the hospitality sector
• Harnessing the impact of new technologies especially within the context of blue and green economies,
• Offer alternative and complementary business models to harness the economic impact of hotels and new business models,
• Be scalable: to have potential for international growth and potential to be applied hotels or new business models,
• Be an Early Stage or Series A or B startups
• Have a minimum viable product or an idea that is ready to be developed and funded,
• Have a tested pilot and business plan
• Have a full-time team
• Emphasize the promotion of digitalization, innovation in environmental preservation and impact on local communities,
• All ways of innovation are welcome: new methods, processes, governance models, social impact initiatives, and technologies.

More information and the Terms of Reference .

• Opportunity to Pitch your solution at the UNWTO 2nd Tourism Tech Adventures in Gran Canaria, Spain, within the framework of DigiON, on 19-20 February 2024.
• Mentorships by UNWTO and top partners
• Tailored support for your startup
• Become a member of the UNWTO Innovation Network
• Scholarship opportunities for the Tourism Online Academy

About Innovation at UNWTO:

The World Tourism Organization (UNWTO) believes that innovation is the key to achieving the United Nations Sustainable Development Goals by 2030. To drive the digitalization of tourism, create an Innovation and Entrepreneurship Ecosystem that will maximize the potential of the sector in terms of economic growth, job creation, and sustainable development, and anticipate, address and overcome the new challenges and trends of the tourism sector, in 2018 UNWTO developed a framework for Innovation, Education, Digital Transformation and Investments.

The IEI Department already launched 23 global, regional, and specific challenges, and 21 Tourism Tech Adventures (Innovation Forums) in 14 countries were held, with an additional 8 online editions. Total funding of 214 + USD million has been gathered for the UNWTO Top Startups

About INFECAR:

The Trade Fair Institution of the Canary Islands (INFECAR) is a meeting point for economic and promotion activities. INFECAR is located in the city centre of Las Palmas de Gran Canaria and it is extremely well-connected with the rest of the island. It also offers its clients a unique track record of experience as leaders in event organisation in the Canary Islands.

It is an active member of the Spanish Association of Trade Fairs (AFE), the Spanish Association of Conference Centres (APCE), the Gran Canaria Convention Bureau, the Global Association of the Exhibition Industry (UFI), and the International Association of American Trade Fairs (AFIDA).

This emblematic venue offers pavilions, a conference centre with multi-purpose rooms, two large parking areas and landscaped gardens.

This combination of infrastructure and services enables professionals from all walks of life and parts of the world to make the most of this exceptional event venue for the organisation of trade fairs, conferences, work meetings or exhibitions in Las Palmas. Gran Canaria is a permanent bridge between Europe, America and Africa and has a consolidated reputation in the field of event organisation, thanks to its unbeatable climate, infrastructures and hotels, as well as the wide range of economic, social and cultural possibilities on offer.

Related links

Previous UNWTO startup competitions INFECAR

• Stand Up for Free Enterprise

Travel and Tourism: What Businesses Need to Know Now

The pandemic has had a significant impact on both business travel and leisure travel. Here’s what businesses need to know about travel beyond COVID-19.

September 13, 2021

Key Takeaways

• Business and leisure travelers are indicating a willingness to begin traveling again.
• The delta variant has slowed growth and created uncertainty around when travel and tourism will return to pre-pandemic levels.
• Businesses must adjust to the 'new normal' of travel to stay competitive and better serve their employees and customers.

COVID-19 hit the travel industry hard. Business travel, one of the industry’s primary sources of revenue, came to an abrupt halt. On the leisure travel side, vacations and special events were put on hold, damaging the tourism sector as well.

While the travel and tourism industries are slowly starting to recover, the emergence of the Delta variant has slowed growth and created uncertainty around when business and leisure travel will return to pre-pandemic levels. Here’s what businesses need to know to make informed decisions about traveling for their employees and customers amid this changing landscape.

Business travel during COVID-19

After a challenging year and a half, there is cause for optimism in the business travel industry, with companies indicating a willingness to return their employees to the road—or air as the case may be. According to a recent report from The Global Business Travel Association (GBTA), over half of travel buyers and procurement professionals reported that their company’s travel spending increased “somewhat” to “a lot.” Additionally, participants reported a slight increase from the previous month in restarting domestic and international travel for business.

Despite the relative safety of air travel, companies are still being cautious. The survey found that only 40% of companies planned to restart domestic trips within the next one to three months, while a mere 18% of companies planned to restart international trips. Their caution is owed to concerns over the presence of COVID-19 variants. Among survey participants, 78% were “concerned” or “very concerned” about the effects of the delta variant, as well as the possibility of further variants, on the safety of business travel.

The economic impact of pandemic travel restrictions

Amid the pandemic, both domestic and international destinations have placed varying restrictions on travel. In addition to public health concerns, logistical factors like required COVID-19 testing and quarantine periods have significantly reduced where and how often people are traveling. Moreover, many airports and other transportation hubs have been operating with fewer staff, limiting both the efficiency of traveling and options for doing so. The reduction in both business travel and leisure travel cost the airline industry more than $100 billion in lost revenue in 2020, and estimates project a further loss of nearly $50 billion this year.

The loss in air travel has also negatively impacted the tourism sector. Reduced demand for travel has similarly reduced demand for hotels, restaurants and food service, local retail, entertainment, and events. In 2020, international tourism and its related sectors saw a loss of $2.4 trillion due to the effects of the pandemic.

Recovery in travel and tourism will largely depend on global vaccine distribution and the suppression of COVID-19 variants. According to the GBTA survey, approximately 1 in 5 participants reported their company required employees to be vaccinated before traveling domestically. With different countries and even states having their own set of restrictions and vaccination status guidelines, organizations may hold off on business travel until these requirements can be streamlined or more easily understood.

The impact of vaccine inequity on the tourism sector

While most developed countries have seen a successful vaccine rollout, many developing nations are still struggling with limited vaccine access and administration. Depending on the country, vaccination rates range from less than 1% to more than 60%.

As developing countries work to mitigate the spread of COVID-19 without the support of widespread vaccines, they continue to experience greater losses in the tourism sector. This is especially critical, as many less-developed countries are heavily reliant on tourism for jobs and economic growth.

Countries with higher vaccination rates, such as the United States and the United Kingdom, have experienced less severe losses in tourism and are likely to have a more swift recovery. Still, the U.S. tourism industry has taken a hit, with many businesses struggling to find enough workers to keep them open during seasonal tourist peaks.

The long-term outlook for travel and tourism

The “new normal” of a post-pandemic world is expected to have long-term impacts on the travel and tourism industries.

With respect to corporate travel, many businesses have capitalized on new technologies to conduct remote meetings and large-scale conferences. With this, the frequency of business travel is likely to decrease, though it is unlikely to be replaced by virtual meetings altogether.

On the leisure travel side, people will likely continue to explore their own backyards more frequently than pre-pandemic. The summer of 2020 saw an uptick in road trips across America, with people choosing destinations within driving distance and further away from crowded metropolitan cities.

Travelers will continue to use touch-free technology

Contactless technology has seen a rise in recent years, but it has become more widespread than ever amid the pandemic. According to a survey by the U.S. Travel Association , 41% of global transactions are currently carried out through contact-free means, and 74% of Americans plan to continue using touch-free tech even post-pandemic. Apps that allow for contactless check-ins, direct payments, and even mobile hotel keys are expected to increase in popularity over the next several years.

As countries look toward fiscal and public health recovery, business travel and leisure travel are also beginning to recover. However, it is unlikely that things will return to the way they were before COVID-19. Rather, businesses must adjust to the “new normal” of travel to stay competitive and best support their employees and customers.

Traveling during COVID-19? Review the latest CDC guidance for domestic travel and international travel .

• Infrastructure
• Transportation

Recommended

• Travel How Branson Creates a Memorable Getaway for Spring Breakers Businesses in Branson, Missouri make the city a fun family destination for spring break in the Ozarks. By Rachel Ledbetter
• Travel From Pharaohs and Pyramids to Post-Pandemic Priorities in Egypt: 4 Ideas for the Biden Administration By Steve Lutes
• Travel Quick Take: Coronavirus' Economic Impact By U.S. Chamber Staff
• Travel The Most Important Issues Facing the Aviation Industry By Sean Ludwig
• Travel “We’re in Survival Mode:” On the Delaware Shore, Small Businesses Struggle to Stay Afloat Amid Worker Shortage By J.D. Harrison

View this online

• Credit cards
• View all credit cards
• Banking guide
• Loans guide
• Insurance guide
• Personal finance
• View all personal finance
• Small business
• Small business guide
• View all taxes

You’re our first priority. Every time.

We believe everyone should be able to make financial decisions with confidence. And while our site doesn’t feature every company or financial product available on the market, we’re proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward — and free.

So how do we make money? Our partners compensate us. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Our partners cannot pay us to guarantee favorable reviews of their products or services. Here is a list of our partners .

12 Travel Business Ideas

Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

If there is one thing most people can agree on, it’s that traveling is one of life’s great pleasures. Exploring new cultures, visiting the world’s great wonders, spending days following your instincts and trying exotic foods — there’s a lot to love about discovering new places.

If you want to take your love of travel to the next level and start a business to serve your like-minded wanderlusters, you should consider these fun and profitable travel business ideas.

What is a travel business?

There are two overarching types of travel businesses worth considering. First, you could think about starting a business that provides services or goods for travelers — running a hotel, for example. The second option is to start a business that you can run from anywhere in the world while you yourself travel. In many cases, this type of business revolves around travel, such as working as a travel writer and writing stories about your latest adventures.

What makes a travel business idea a good one?

A good travel business should combine two things: reliability and excitement. When you run a travel business, your clients need to be able to trust you. They need to feel confident that the tour group you run is legitimate and will show them the best sites. Or that the blog you run about the best inns on the east coast actually gives honest reviews.

At the same time, you need to offer services or create content that excites your customers. Introduce them to sights off the beaten path. Help them unwind and relax while on their vacation. Find a way to create trust amongst your customer base while offering them an experience they can’t find anywhere else.

How much do you need?

with Fundera by NerdWallet

We’ll start with a brief questionnaire to better understand the unique needs of your business.

Once we uncover your personalized matches, our team will consult you on the process moving forward.

12 travel business ideas for 2021

If you’re unsure of what type of travel business ideas could work for you, keep reading for some popular options. These ideas range widely and you should put your own creative spin on them. At the end of the day, think back to your passion for traveling. What services or products have made the most difference to you on past trips? What did you feel was missing? Can you find a way to make a living on the road while capitalizing on your skillset? Chances are, you have more ideas at the ready than you think.

1. Modernized bed and breakfast

B&Bs have been popular for decades — they outlive trends and are clearly here to stay. But why not step things up a notch and find a way to modernize the bed and breakfast experience a little bit? Make sure your rooms are outfitted with nice televisions so guests can enjoy a movie night in their cozy room. Offer unique culinary experiences. Decorate in a way that feels timeless but fresh at the same time. A bed and breakfast is a smaller operation than a hotel and is a great way to break into the hospitality business. If you need a little help funding your bed and breakfast, consider one of these financing options.

2. Off-the-beaten-path tour guide

Tour groups are a dime a dozen. But if you can offer a unique tour, you’ll be able to stand out from the competition. What do you love about your city? Maybe you can find the best coffee, chocolate, or salty treats at your local shops and restaurants. Organize a foodie tour of your town that highlights how your local delicacies are made. Of course, you’ll have to include tastes of all the local treats.

Or consider organizing a tour of some lesser-known sites. Surely there is a natural activity or historical site that tourists haven’t caught onto yet. If you can give your travelers a taste of local life or make them feel like they’ve uncovered something special, then your tour guide business will thrive. Maybe some locals will even join in on the fun.

3. Glamping

Here’s a fun fact for you: By 2025, experts estimate the glamping market in the United States alone is projected to reach a revenue of around $1 billion. It sounds like the great outdoors is getting a little fancier. What exactly is glamping? Glamorous camping.

Glamping combines nature with the comforts of home, and usually Champagne. That’s right, after a long day of hiking or river rafting, campers can return to decked-out campsites that offer spa treatments, wine and gourmet meals. The perfect combination of adventure and relaxation. If you can create a campsite that melds the best parts of nature with resort living, you’ll be in business.

4. Remote travel agent

Long gone are the days of travel agent offices. The truth is, thanks to the internet it’s easier than ever to plan a trip. Anyone with a computer can choose between hundreds of flights, hotels and restaurant reservations. The ease of access is great, but the time it takes to weed through those options might not be available to everyone. This is where a remote travel agent comes in.

You’ll work out of your own home which saves the customer costs on overhead expenses. For a more affordable price, remote travel agents can help busy travelers plan their next vacation from anywhere in the world. Help them book the best hotels, unique activities and provide them with all of their important travel bookings and documentation.

5. Travel consultant

Even though their job titles sound similar, a travel consultant is different than a travel agent. A travel consultant usually specializes in solving complex travel issues. For example, they may specialize in helping adoptive parents travel abroad to make the task of adopting a child from a foreign country run smoothly. Or they might assist businesses with complex assignments like learning how to cater to new cultures during business deals. Travel consultants generally focus less on tourism and more on helping iron out logistical issues.

6. Travel photographer

As a travel photographer, you’ll have plenty of options for making money off your passions for travel and photography. You can sell photos taken while traveling to newspapers, magazines and websites. Or you can sell your favorite shots in your own online shop. You could license your gorgeous photos of Paris or Peru to companies that create goods like calendars or art prints. Perhaps you want to help create stock photography for big companies like Getty Images. Point being, we live in a very visual world and there are plenty of options for starting a travel photography business.

7. Create a haunted attraction

Want a surefire way to make sure your hotel or guided tour drum up enough business? The solution is easy: Make it haunted. This may seem like a business better suited for Halloween time, but people are ready to get their scare on year-round. These haunted attractions do particularly well in historic locations like towns on the east coast where there are plenty of ghost stories to go around. Do some research and then let your imagination take care of the rest. You might want to load up on business insurance just in case your haunted attraction is too scary.

8. Teach cultural classes

It’s time to share your unique culture with the world. Offer fun classes for tourists that will make them feel like locals, whether that be a Creole cooking class or an art class that captures a local style of painting. Help tourists pick up a skill that they won’t learn anywhere else, like how to make an authentic cup of Turkish coffee or bake a truly Parisian croissant.

9. House or pet sitting

Sometimes a travel business does its best work when helping travelers look after what they left behind. House or pet sitting can be a great side hustle to take on if you’re looking for a little extra cash. Of course, you could always start a larger business like a kennel that takes care of beloved pets while their owners are jet-setting around the world. Some people are even willing to pay for plant hotels that keep their plants in tiptop shape until they return from vacation. Consider a travel business that will give your customers peace of mind while they are far from home.

10. Travel blogger

You’ve traveled the world and, boy, do you have some good stories to tell. So why don’t you then? By starting a travel blog, you can make money by sharing your experiences. You can offer up travel advice, share photos from your journey and review restaurants and hotels. Once your blog picks up some steam (aka gets a decent amount of pageviews and monthly visitors) you’ll be able to make money from ads hosted on your website, sign up for affiliate programs, or create sponsored content for brands. If this sounds like your ideal business, this guide can help you start a travel blog.

11. Ecotourism

Sustainability is all the rage right now and for good reason. It makes sense that those who value exploring the world want to keep it safe. Which is why ecotourism (also known as green tourism) is such a potentially profitable idea. Essentially, ecotourism allows travelers to learn about local culture and wildlife in a low-impact way.

Generally, these types of tours or services (like hotels) try to minimize the impact of traveling while giving tourists the education and tools to help positively impact the environment and community they visit. Many travelers are even willing to spend more on hotels if they are environmentally friendly. If you can find a way to show tourists a good time while helping them make a positive impact, you’re sure to have a popular business on your hands in no time.

Start Your Dream Business

12. Home rentals

Do you have a gorgeous pool house just waiting to be turned into an oasis for weary travelers? Consider starting a home rental business. You can list any rooms in your house that are available to rent out (or even your entire house if you’re headed out of town yourself) on home rental websites like Airbnb or HomeAway. If you live in a popular area where hotels are particularly pricey, then you may be able to fetch a pretty penny by allowing customers to rent rooms in your home.

The best part is, you get to set your price. You only have to rent to people who can meet your price and who you think would be a good tenant (Hint: They need as many good reviews as you do). This can be an ideal business for bringing in extra money to help fund your next vacation. Just make sure that your town, apartment complex, or homeowners association allows you to rent out your property and that you’re following proper regulations.

This article originally appeared on JustBusiness, a subsidiary of NerdWallet.

On a similar note...

10+ Best & Profitable Tourism Business Ideas [2023]

By Nick Cotter Updated Feb 07, 2024

Our List of 10+ Best Tourism Business Ideas:

Tour guide service, destination management company, sightseeing and charter bus tour business, travel agency, hotel/resort/lodging business, bed and breakfast, online travel booking website, cruise line/resort travel business, event planning services.

Hey there, future entrepreneur! Ready to dive into the exciting world of tourism? It's 2023, and the industry is buzzing with opportunities just waiting for you to seize them. The world is slowly but surely opening up again, and people are eager to explore, to experience, and to enjoy. They're yearning for new sights, sounds, tastes, and memories. The question is, are you ready to be the one to provide those unforgettable experiences?

Whether you're a seasoned business mogul looking for your next venture, or a bright-eyed newbie ready to take your first step into the world of entrepreneurship, this article is for you. We've put together a list of over 10 of the most profitable tourism business ideas for 2023. Ideas that not only promise financial success but also offer the chance to make people's travel dreams come true.

So, sit back, grab a cup of coffee, and let's embark on this journey together. Who knows? By the end of this article, you might just find the inspiration you've been searching for to kickstart your entrepreneurial journey in the tourism industry. Let's explore, shall we?

A Tour Guide Service provides guided tours of various places for individuals and groups. This type of service is a great business idea because it allows people to customize their experience and enjoy a local perspective. It can also provide unique, educational experiences to tourists. Here are some advantages of starting a tour guide service:

• A tour guide allows people to explore the sights in their own way with an experienced guide.
• It allows tourists to learn more about the local culture, customs, and history.
• It provides visitors with a unique experience that they might not be able to find elsewhere.
• It can also be profitable since tour guides charge for their services.

A destination management company (DMC) is an organization that provides local services in a destination location. They help tourists organize accommodations, transport, restaurants, leisure activities and any other aspect of the trip. DMCs offer an integrated approach to managing and supporting a traveler's experience within a city or region.

• DMCs can provide valuable local information and experiences that a traveler may miss otherwise.
• DMCs can create customized tours for clients that are tailored to their interests.
• DMCs often have access to exclusive deals that they can offer their customers due to the relationships they have with local vendors.
• DMCs make planning trips more efficient by suggesting off-the-beaten-path activities, attractions and events in the destination.
• DMCs are experts in the logistics of trip planning and can make sure each part of the trip flows smoothly.

Examples of successful businesses:

Here is a list of example successful companies in the tourism business industry:

• Expedia Group
• TripAdvisor
• Booking.com
• Airbnb, Inc.
• Carnival Corporation & plc
• American Express Global Business Travel
• Hilton Worldwide Holdings Inc.
• Wyndham Destinations, Inc.
• Marriott International, Inc.

A sightseeing and charter bus tour business is an attractive business idea as it provides customers with an enjoyable and convenient way to explore local areas and attractions. This type of business has a wide variety of potential benefits, including:

• The ability to offer a variety of tour packages tailored to different groups
• Provides customers with a unique experience that is convenient and enjoyable
• Low barrier to entry and relatively low operating costs
• A steady stream of customers from both locals and tourists
• A great opportunity for networking and marketing within the local community
• The potential for long-term growth and stability

More resources:

A travel agency is a business that specializes in providing travel-related services to customers. It offers a broad range of services, including booking flights, rental cars, cruises, and vacation packages. There are many advantages to running a travel agency as a business:

• Deep industry knowledge and access to exclusive deals
• Flexible hours
• High potential for growth and profit
• Opportunity to help people create memorable experiences
• No need for inventory or brick and mortar retail space

A hotel/resort/lodging business offers accommodation and hospitality services to travelers. It is a great business idea because it is a growing industry with plenty of potential for profit. Here are some reasons why:

• Growth in the global tourism industry
• Opportunity to provide excellent customer service
• Able to target high-spending tourists
• Lower startup costs compared to other businesses
• Potential to generate revenue through advertisement, amenities, and other services

Related business ideas:

A bed and breakfast is a type of business where customers can come to stay for the night and also enjoy a morning meal. This type of business is becoming increasingly popular, as it provides customers with a cozy atmosphere to relax and enjoy their vacation or business trip. Bed and breakfasts make a great business idea for entrepreneurs, as it offers several benefits:

• A unique experience - Customers can enjoy a unique experience compared to hotels or other accommodation options.
• Low startup costs - Bed and breakfasts require relatively low startup costs due to the typically small size.
• Local appeal - Bed and breakfasts often have a local appeal that can attract tourists looking to explore the area.
• Adaptable - As they are relatively small in size, bed and breakfasts can be easily adapted according to customer needs.

An online travel booking website is a web platform that enables customers to book travel services such as flights, hotels, cars, and excursions. It is a great business idea as it offers:

• Convenience to customers who can make their travel bookings anytime, without leaving their home
• Wider access to products, making it easier for customers to compare and find the best deals available
• Cost savings to business owners due to the automation of booking processes
• Increased revenue opportunities through direct bookings and leveraging data-driven insights into customer preferences

A travel app is an application that provides users with information and services related to travel. It offers features such as flight search, hotel booking, vacation planning, and recommendations for sightseeing and activities. It can also help users plan their trips in-advance and keep track of expenses or even provide guidance on local customs and etiquette. A travel app would make a great business idea because it offers:

• Fast, easy access to a wide range of travel-related information
• The ability to compare prices between different providers
• Personalized travel advice tailored to the individual user's needs
• The opportunity to build relationships with customers before, during, and after the trip
• Streamlined booking processes for flights, hotels, rental cars, and more
• Opportunities for monetization through advertising or subscription fees

A cruise line/resort travel business is a business that specializes in organizing and selling cruises and resort package vacations. It makes for a great business idea as it has many benefits, including:

• High Demand - Cruise and resort vacations are highly in demand and continue to rise in popularity.
• Supportive Supplier Network - Suppliers are often willing to provide generous service level agreements and discounts.
• Low Overhead Cost - There is little overhead cost due to the nature of the business.
• High Profit Margins - Cruise and resort packages offer high margins when managed correctly.
• Flexibility - The travel business can be tailored to customer's needs and budget.

Event planning services are businesses which specialize in organizing events, such as weddings, corporate events, conventions and other parties. They may provide services in event management, catering, décor, lighting, sound systems and music selection. Event planning services can be a great business idea as they offer a range of services to meet their client’s needs. Here are some benefits of starting an event planning service:

• You can choose your own working hours
• You can cater the service to your client's needs
• You can build relationships with other businesses in the industry
• You have the chance to work with memorable events
• You have the opportunity to build a strong brand presence

More helpful resources about LLCs:

I'm Nick, co-founder of newfoundr.com, dedicated to helping aspiring entrepreneurs succeed. As a small business owner with over five years of experience, I have garnered valuable knowledge and insights across a diverse range of industries. My passion for entrepreneurship drives me to share my expertise with aspiring entrepreneurs, empowering them to turn their business dreams into reality.

Through meticulous research and firsthand experience, I uncover the essential steps, software, tools, and costs associated with launching and maintaining a successful business. By demystifying the complexities of entrepreneurship, I provide the guidance and support needed for others to embark on their journey with confidence.

From assessing market viability and formulating business plans to selecting the right technology and navigating the financial landscape, I am dedicated to helping fellow entrepreneurs overcome challenges and unlock their full potential. As a steadfast advocate for small business success, my mission is to pave the way for a new generation of innovative and driven entrepreneurs who are ready to make their mark on the world.

• PRO Courses Guides New Tech Help Pro Expert Videos About wikiHow Pro Upgrade Sign In
• EDIT Edit this Article
• EXPLORE Tech Help Pro About Us Random Article Quizzes Request a New Article Community Dashboard This Or That Game Popular Categories Arts and Entertainment Artwork Books Movies Computers and Electronics Computers Phone Skills Technology Hacks Health Men's Health Mental Health Women's Health Relationships Dating Love Relationship Issues Hobbies and Crafts Crafts Drawing Games Education & Communication Communication Skills Personal Development Studying Personal Care and Style Fashion Hair Care Personal Hygiene Youth Personal Care School Stuff Dating All Categories Arts and Entertainment Finance and Business Home and Garden Relationship Quizzes Cars & Other Vehicles Food and Entertaining Personal Care and Style Sports and Fitness Computers and Electronics Health Pets and Animals Travel Education & Communication Hobbies and Crafts Philosophy and Religion Work World Family Life Holidays and Traditions Relationships Youth
• Browse Articles
• Learn Something New
• Quizzes Hot
• This Or That Game New
• Train Your Brain
• Explore More
• Support wikiHow
• About wikiHow
• Log in / Sign up
• Finance and Business
• Business by Industry
• Hospitality and Tourism Businesses

How to Develop a Tourism Business

Last Updated: February 16, 2024 Approved

This article was co-authored by Jessica Villegas . Jessica Villegas is a Certified Academic Life Coach and the Founder of Hi-Lite Coaching + Consulting in Winter Garden, Florida. Jessica has over 20 years of leadership experience, and she and her team serve teens and young adults through private coaching, group coaching, workshops, and speaking engagements. She uses workbook exercises, coaching planners, and regular check-ins to support young adults in achieving their academic and personal goals. Jessica received her Bachelor’s in Organizational Communications and Leadership Studies from the University of Central Florida and her Professional Coaching certification through Coach Training EDU, an ICF Accredited Institution, as an Academic Life Coach. wikiHow marks an article as reader-approved once it receives enough positive feedback. This article received 23 testimonials and 100% of readers who voted found it helpful, earning it our reader-approved status. This article has been viewed 354,877 times.

A tourism business is a great way to share your passion with others looking to experience a new location or culture, be it in a business or leisure capacity. To develop a tourism business, you need to first decide on your focus and create a business plan. Afterwards, you can move on to marketing and growing your business.

Selecting Your Businesses Focus

• Don't be afraid to send your customers to other businesses—it shows that you know the area well and are dedicated to ensuring they have the best time possible.
• Use your chosen geographic region to guide your focus. For example, if your location is secluded from the populace and dense with wineries, then guided winery tours, local bed and breakfasts, and airport transportation services are all viable business options.

• Imagine how your hotel would look and how it would stand out.
• Ask local business owners about their experience in the industry to get a feel for their day-to-day activities and how they succeed.

• Book a tour with a local agency and get a feel for what they offer. Take note of their pricing and routes.

• Compare the busiest restaurants to the slowest. Ask yourself what they are doing differently and how they could improve.

• For example, you might find that all hotels offer complimentary breakfast, so be sure to offer this. But if you find that none of them offer complimentary dinner, you can offer this to set yourself apart.
• Pinpoint a tourism sector that is not overly congested, and one that you can contribute something unique to.

• For example, if you want to focus on providing tours, decide on a location that you know well in terms of its history, food, and entertainment. If you think hospitality is your calling, decide on the type of foods and beverages that you want to provide to tourists.
• List the contacts that you have within each niche to get a better idea of which one you have the most connections in.

Setting the Foundation for Your Business

• If you provide tours in natural areas, you will likely need specific permits for each region or park.

• Determine if you must carry disability, unemployment, or other types of insurance for your employees.

• Include an outline of the products and/or services your business will be providing for tourists.
• Provide information about your target market and your competition.
• Describe how you plan on running your business and pricing your product or service

• Employee benefits

• Apply for a small business loan or grant if you find that you're low on funds. Visit Grants.gov ( https://www.grants.gov/ ) for a list of grants available around the world, or visit your bank and inquire about loans.

Marketing Your Tourism Business

• Run local promotions for your peers and their family and friends.

• Take out ad space in newspapers, magazines and lifestyle publications.
• Produce all applicable marketing materials, such as logos, regular newsletters, and business cards.

• Be sure to hire a specialist for search engine optimization (SEO) to maximize your site's online presence.

• Stay connected to local tourism industry councils and relevant media and trade organizations.

Growing Your Business

• Post ads on classified websites. Be sure to indicate the skills and experience you are looking for.
• Select employees that are familiar with your business. Remember that you always want to offer your customers a personalized, engaging experience.
• Plan your staff as far ahead as you possibly can. Be sure to plan extra carefully for busy times of the year.
• To make your business work, you really need to invest in your employees. It starts with the mission, vision, and values of the company and how those are permeated throughout your employees and how you deliver that and how you show up as that.

• Track competitor products, prices, and value regularly.

• Create gift cards, promo codes, and vouchers for your customers.

• Make it your primary goal to deliver on your promises and address every customer issue personally.
• Encourage your customers to leave their feedback on social media services.

• Always tell your customers about other sights in the area and tourism businesses close to yours that they can experience while in the area.
• Tell your customers about package deals, sales, and discounts.
• Send customers a follow-up email to thank them for choosing your business and make them feel welcome to return at any time!

• Plan different packages for different times of the year.
• Consider your audience when creating packages. Offer them things that make the experience more enjoyable and convenient.
• Look at packages from competing businesses and try to offer something that they don't.

Community Q&A

You Might Also Like

• ↑ https://smallbusinessbc.ca/article/strategies-start-grow-tourism-business/
• ↑ https://www.business.qld.gov.au/industries/hospitality-tourism-sport/tourism/starting-up/regulations/licences-permits-legislation
• ↑ https://www.business.qld.gov.au/running-business/employing/taking-on-staff/find/assess
• ↑ https://www.rezdy.com/blog/3-costs-you-need-to-consider-when-pricing-your-tourism-product/
• ↑ https://www.capterra.com/tour-operator-software/
• ↑ https://www.iti.gov.nt.ca/sites/iti/files/ProductPackaging.pdf

About This Article

Developing a tourism business is a great way to make a profit while sharing your love of different cultures with new people. A tourism business is any business that caters to tourists, like hospitality, food, and local tours. You’ll need to choose a lucrative niche with little competition to make sure there's space in the market for your business. Choose a location you know well and an industry you have experience in. Unless you already have funding for your business, you’ll need to secure a small business loan, grant, or private investment. You'll also need to write a business plan to present to investors and help you plan your next steps. For more tips, including how to market your tourism business, read on! Did this summary help you? Yes No

• Send fan mail to authors

Reader Success Stories

LINDA HOPKINS

Jul 16, 2017

Did this article help you?

Sahil Rithwan

Mar 8, 2017

Roslan Ismail

Mar 10, 2017

Zendmene Erdenetsogt

Jul 27, 2016

Shivo Chimbonda

Apr 26, 2017

Featured Articles

Trending Articles

Watch Articles

• Terms of Use
• Privacy Policy
• Do Not Sell or Share My Info
• Not Selling Info

Get all the best how-tos!

Sign up for wikiHow's weekly email newsletter

What is business tourism and why is it so big?

Disclaimer: Some posts on Tourism Teacher may contain affiliate links. If you appreciate this content, you can show your support by making a purchase through these links or by buying me a coffee . Thank you for your support!

In 2017, the world travel and tourism industry contributed more than $10 trillion dollars to the global economy. Of this amount, business tourism contributed a significant proportion, with a total of $1.23 trillion dollars.

Modern society transportation and infrastructure systems continue to revolutionise and therefore business tourism has the means to provide greater economic power than it has previously.

In this post, I will focus on the growing tourism industry of ‘business tourism’. I will explain what business tourism is, why business tourism is part of the tourism industry and provide a few examples of where business tourism takes place.

What is business tourism?

Definitions of business tourism, why is business tourism important, international exhibitors, corporate hospitality events, conferences, leisure time activities, benefits of business tourism, top business tourism destinations, business tourism in hong kong, business tourism in london, business tourism in new york, business tourism in toronto, business tourism in san francisco, business tourism: a conclusion, further reading.

Business tourism, or business travel, is essentially a form of travel which involves undertaking business activities that are based away from home.

The  United Nations World Tourism Organization  (UNWTO) defines tourists as people ‘traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes’, thus making business an important and integral sector of the tourism economy.

Business tourism activities includes attending meetings, congresses, exhibitions, incentive travel and corporate hospitality.

Academically, there isn’t a huge amount of literature on the characterisation of ‘business tourism’ or ‘business travel’. However, to quote from Davidson (1994) ‘Business tourism is concerned with people travelling for purposes which are related to their work.’

Business tourism represents one of the oldest forms of tourism, man having travelled for the purpose of travel since very early times” (cited in Bathia, 2006, p.272). To elaborate, business tourism is a means of travel that takes place for the primarily importance of a work-related activity.

Often the term ‘business tourism’ is described as ‘business traveller/travellers’.

There is a strong and correlative relation amongst a country’s economy and business tourism.

Business travellers are less cost sensitive on their expenditure as they themselves generally devote only a fraction of the cost. Research has shown that business travellers spend up to four times more during their trip than any other types of tourists . In fact, early research by Davidson and Cope , discovered that the ratio of daily expenditure by business travellers to that of leisure is generally situated somewhat between 2:1 and 3:1.

Therefore, business tourism provides significant economic contributions to the local and global economy. Business tourism also promotes the development for advanced infrastructure and transportation systems which also benefits other forms of tourism as well as the local population .

Business tourism also supports the hospitality industry, i.e. hotel bookings and restaurant bookings. This form of tourism also supports leisure tourism as business travellers tend to combine both activities together. This is referred as ‘bleisure tourism’, the combination of ‘business’ and ‘leisure’.

Business tourism activities

There are many forms of business tourism activities. Here I have demonstrated four key examples.

Business travellers may travel for the purpose of attending an exhibition. Exhibitions offer opportunities for businesses to connect with the international industry community. The exhibition industry entices two groups of people: those with something to sell and those who attend with a view to making a purchase of getting information.

Exhibitions come in all shapes and sizes depending on a person’s area of interest or work. As I have an interest in tourism I have attended a number of relevant travel exhibitions in recent years including ITB in Berlin and The World Travel Market in the UK.

Throughout many business excursions, the business traveller will have some form of meeting to attend during the course of their trip. Meetings may be appointments with clients; a board meeting at the present company or interstate of international branches; or an orientation meeting with staff at a new branch. Meetings can take place face-to-face or electronically using means such as Skype or FaceTime.

Corporate hospitality is a form of business travel that takes place when a corporation invites their guests to attend an event or an organised activity at no extra charge.

Corporate hospitality is a valuable tool used by corporations to foster relations, both internal and external to the company or to brand in influential circles. The extent to which corporate hospitality can yield tangible and intangible benefits is covered really well in the bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack entitled Setting the Table: The Transforming Power of Hospitality in Business .

A conference is a formal meeting of people with a shared interest. Conferences may last a day or they may last several days.

Conferences are common across a number of industries. Having worked in academia for a number of years, I have attended and presented at many conferences such as the ICOT conference in Thailand in 2017 and the International Conference on Sustainable Tourism in Nepal in 2018. I even won the three minute thesis competition at a PhD conference that I attended at the University of Staffordshire!

There are also many conferences and get togethers for travel bloggers that I am interested, such as TBEX , Traverse and Travel Massive .

Often in the business tourism literature you will come across the term MICE. MICE is a reference for Meetings, Incentives, Conferences and Events. The term MICE has been recognised as ‘The Meeting Industry’ according to the United Nations World Tourism Organisation .

The MICE industry contributes significantly to the wider business tourism sector. It is becoming increasingly recognised as a prominent part of the industry and is beginning to receive growing attention amongst the academic community. You can read a detailed article about MICE tourism here.

Along with the examples demonstrated above, business travellers also participate in leisure activities outside of their business commitments. These activities could range from dining out, sightseeing and other recreational activities. When I attended a conference in Nepal in 2017, for example, I took my mother in law and daughter along for the conference gala dinner where we took part in traditional Nepalese evening celebrations!

There are many benefits of business tourism. Notably, it brings economic value to the wider tourism industry as well as the local economy, for example through hotel bookings or sales of business travel backpacks . What many people forget to mention, however, are the benefits that business tourism can also have for the tourist!

I have travelled many times for business, whether this as part of my former Cabin Crew career, for an academic conference or to undertake consultancy work. Travelling frequently for work can yield many benefits for the individual, such as;

• Collecting frequent flier miles and redeeming these for personal use
• Becoming a member of hotel loyalty programmes and receiving associated benefits during both work and personal trips
• Saving money on things such as food and drink when attending corporate hospitality events
• Enhanced networking opportunities that may otherwise be inaccessible
• Taking advantage of leisure opportunities that may be otherwise inaccessible
• Enjoying the use of facilities, such as gyms or swimming pools, that may not otherwise be available to you

Business tourism destinations

There are a variety of business tourism destinations all across the world. However, this type of tourism is predominantly situated in global north countries. This is mainly because global north countries are developed countries and have the means to provide well equipped resources and infrastructure to makes business tourism easily accessible and thus desirable choices among business travellers.

According to Egencia , the corporate travel group collected data from flight booking and reservations during the years 2014 and 2018. Their collection of data led them to discover the top 20 destinations for global business tourism.

Following the list above, I have listed a set of examples of business tourism that are listed within the top ten destinations for global business tourism/travel.

Hong Kong ranks 8 th in the world for global business tourism and has been deemed one of Asia’s top choice for business travel. According to CTM , Central and Tsim Sha Tsui are the most popular commercial areas for business travel, with several hotels and business headquarters.

Hong Kong is the perfect destination for MICE (meetings, incentives, conferences and events) and in 2014, this form of tourism accounted for 1.82 million visitors.

There are around 283 hotels in Hong Kong.

There are a variety of things to do in Hong Kong during a business trip of the traveller is wanting to blend business and leisure together. A list of things to do are:

• Victoria Peak
• Tian Tan Buddha
• Victoria Harbour The Peak Tram

London ranks 2 nd in the world for global business tourism. London is the financial capital of the world and with this status comes several high-profile companies and is thought to be one of the best places to network and seek new business opportunities. This is why so many business tourists visit London for conferences, meetings and exhibitions.

London has around 1500 hotels.

There are a variety of things to do in London during a business trip of the traveller is wanting to blend business and leisure together. A list of things to do are:

• Buckingham Palace
• Coco Cola London Eye
• The British Museum
• Palace of Westminster

In 2019, New York was named the world’s top destination for business tourism for the fourth consecutive year. At no surprise when business travel flight bookings increased by more than 120% between 2014 and 2018.

New York is also a popular destination for business tourism as it offers a great deal of leisure activities and promotes the idea of blending business with leisure travel.

There are a variety of things to do in New York during a business trip of the traveller is wanting to blend business and leisure together. A list of things to do are:

• Statue of Liberty National Monument
• Central Park
• Empire State Building
• The Metropolitan Museum of Art

Toronto has been ranked the 5 th destination for global business tourism, outranking major commercial centres in the U.S.

Toronto (pronounced as “Traw-no” by the locals), is the financial capital of Canada. And according to Business Events, Toronto is the top Canadian domestic travel destination and the most popular choice for U.S sponsored association meetings outside the U.S.

In Toronto there are over 170 hotels which collectively has around 36,000 hotel rooms.

There are a variety of things to do in Toronto during a business trip of the traveller is wanting to blend business and leisure together. A list of things to do are:

• Royal Ontario Museum Art Gallery of Ontario

San Francisco has been ranked 7 th in the world for global business tourism.  According to The San Francisco Travel Association , San Francisco welcomed 18.9 million leisure visitors and 5.8 million business travellers in 2015.

According to Joe D’Alessandro, president and CEO of San Francisco Travel, San Francisco is “experiencing sustained growth in all market segments – domestic, international, leisure and business – as a result of our highly professional and sophisticated community of hotels, restaurants, cultural organizations and SFO, one of the finest airports in the world.” 

There are a variety of things to do in San Francisco during a business trip of the traveller is wanting to blend business and leisure together. A list of things to do are:

• Fisherman’s Wharf
• Golden Gate Bridge
• Golden Gate Park

Where business exists, the demand for business travel follows. Business tourism is predominantly located where good transportation systems are allocated, i.e. airports, taxis, railways. The choices of hotels and restaurants also attracts business travel.

Do you travel for business? What things do you look out for on your business trip? Are you a lover of combining business and leisure activities? Leave a comment below.

Like this post? For more on different types of tourism, I’d suggest reading my tourism glossary !

• Setting the Table: The Transforming Power of Hospitality in Business – The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack
• Event Planning: The Ultimate Guide To Successful Meetings, Corporate Events, Fundraising Galas, Conferences, Conventions, Incentives and Other Special Events – An academic text focussing on MICE in the events industry
• The Business of Tourism – A introductory text to the tourism industry

Liked this article? Click to share!

• New Terms of Use
• New Privacy Policy
• Your Privacy Choices
• Closed Captioning Policy

Quotes displayed in real-time or delayed by at least 15 minutes. Market data provided by  Factset . Powered and implemented by  FactSet Digital Solutions .  Legal Statement .

This material may not be published, broadcast, rewritten, or redistributed. ©2024 FOX News Network, LLC. All rights reserved. FAQ - New Privacy Policy

Travel and tourism to break records, bring over $11 trillion in 2024: report

The global travel and tourism industry is expected to be at an 'all-time high' this year.

Air travel demand is incredibly strong: TSA Administrator David Pekoske

TSA Administrator David Pekoske discusses air travel demand, flight disruptions, his experience going through TSA and firearm detections at checkpoints.

Travel and tourism is expected to be a boon for the global economy this year.

Countries around the world will see travel and tourism produce $11.1 trillion in 2024, according to a report released Thursday by the World Travel & Tourism Council.

The group said the forecasted global economic contribution would mark an "all-time high" from the roughly $10 trillion the industry brought in pre-pandemic 2019.

Countries around the world will see travel and tourism produce $11.1 trillion in 2024, according to a report. (  / iStock)

The coronavirus hit many industries hard, with travel and tourism in particular seeing negative impacts from the lockdowns and restrictions instituted in the early days of the pandemic.

CLICK HERE TO READ MORE ON FOX BUSINESS

This year,   both international and domestic tourists are expected to splash out during their travels.

The report, which involved a partnership with Oxford Economics, projected a record $5.4 trillion in spending would come from domestic travelers. That would set a record, according to the WTTC.

Meanwhile, international tourists will reportedly contribute $1.89 trillion.

The report projected a record $5.4 trillion in spending from domestic travelers. (Jeffrey Greenberg/Universal Images Group via Getty Images / Getty Images)

And the WTTC had an even rosier outlook for a decade from now, when it predicted global tourism and travel will be responsible for nearly $16 trillion and 449 million jobs.

ECLIPSE TOURISM EXPECTED TO BRING BIG BUCKS TO AREAS IN PATH OF TOTALITY

The travel and tourism industry’s performance in 2023 provided momentum for this year, the group said.

In 2023, it produced $9.9 trillion around the world .

"This isn’t just about breaking records, we’re no longer talking about a recovery – this is a story of the sector back at its best after a difficult few years, providing a significant economic boost to countries around the world and supporting millions of jobs," WTTC CEO Julia Simpson said in a Thursday statement. "There’s a risk however, we need the U.S. and Chinese governments to support their national Travel & Tourism sectors."

Passengers walk past a flight status board in Terminal C at Orlando International Airport, Jan. 11, 2023, after the FAA grounded all U.S. flights, reportedly due to an FAA computer system failure. (Joe Burbank/Orlando Sentinel/Tribune News Service via / Getty Images)

The head of the WTTC warned the U.S . and China could "continue to suffer whilst other countries are seeing international visitors return much faster" if they don’t.

CRUISE LINES SAILING INTO 2024 SEEING STRONG DEMAND, AAA SAYS

The group pegged 2023’s U.S. international visitor spending at "more than a quarter below the peak of 2019" and China’s "almost 60% down."

In August, the WTTC issued a prediction that the U.S. travel and tourism industry would provide $2.2 trillion in 2023. It was responsible for $2 trillion the year prior to that.

Advertisement

Cities in the eclipse’s path are getting an economic ‘shot in the arm.’

Millions of tourists trying to experience the totality could bolster smaller economies across North America.

• Share full article

By Santul Nerkar and J. Edward Moreno

• April 8, 2024

A vast swath of North America will soon be plunged into darkness. Though momentary, the total solar eclipse on Monday has already proved lucrative.

Across the United States, Mexico and Canada, towns and villages have been planning what could be the biggest tourist attraction for many small cities. Larger areas that are more accustomed to hosting events are nonetheless expecting a significant windfall.

“We don’t usually have this kind of tourism — it’s not common,” said Edgar Augusto González-Zatarain, the mayor of Mazatlán, Mexico. “Nature is giving us this opportunity, and we have to take advantage of it.”

Various indicators suggest the eclipse will bolster the economies in the path of totality, a roughly 110-mile-wide belt that will stretch from Mazatlán to Montreal. Hertz said car reservations had jumped 3,000 percent from a year ago. Airbnb has reported a 1,000 percent increase in searches for listings. In Oklahoma, the Choctaw Nation had seen a 200 percent increase as of mid-March in reservations at its resorts and casinos.

Mazatlán has long relied heavily on its port and fisheries, but the beach town has had growth in tourism, which now accounts for 80 percent of its economy. Still, it is often overshadowed by other Mexican resort towns and has had recent instances of cartel violence that may spook tourists. Mazatlán will experience the eclipse longer than many other cities, at more than four minutes. Hotels there are fully booked, and officials expect 120,000 visitors and an economic output of 500 million pesos (about $30 million).

Indianapolis is expecting roughly 100,000 visitors for the eclipse, said Chris Gahl, the chief executive of the city’s tourism marketing organization, who estimates the visitors will bring in $28 million to $48 million for the city. The city is used to hosting major events — including this year’s N.B.A. All-Star Game and the N.F.L.’s scouting combine — but the eclipse is a chance for the city to promote more of its arts and culture scene.

“We view hosting and being in the path of totality as an opportunity to diversify and broaden the audiences that might consider visiting Indy,” Mr. Gahl said.

Tourism officials in Austin, Texas, reported higher-than-usual hotel occupancy rates for the weekend before and the day of the eclipse. The city has the highest hotel inventory per capita in the state and is used to handling large influxes of tourists for events like South by Southwest and the Formula 1 United States Grand Prix.

“Our city is very much prepared and very experienced with large events and large influxes of people coming into the city,” said Wesley Lucas, a spokeswoman for Austin’s tourism marketing organization.

Bulent Temel, an economics professor at the University of Texas at San Antonio, estimated that eclipse tourism would add $285 million to the state’s economy. In an opinion essay, he called the event “ the most profitable 22 minutes in Texas history .”

But towns in the Texas Hill Country, which offers a better view of the eclipse, are far less accustomed to such events. Kerrville, a town of roughly 25,000, is preparing for its population to more than triple, town officials said.

The tourist-attracting event also presents a potential nuisance for public safety. Business owners and town officials have been preparing for several years, drawing on the experiences of the 2017 eclipse.

“This is going to be a great big economic shot in the arm for us,” said William Thomas, the emergency management coordinator for Kerr County, which includes Kerrville. “At the same time, it’s also going to be a tremendous drain on resources.”

Doug Hetzler, the manager of Gibson’s Discount Center in Kerrville, said his store was staying open longer during the week leading up to the eclipse and stocking its shelves with Moon Pies and wind chimes.

Mr. Hetzler said the store would offer a deal for tourists looking for precious space to park their cars during the event: Parking costs $50, but if you spend $100 in the store, you get that $50 back.

Mr. Hetzler hopes that the eclipse, more than creating a financial windfall, gives visitors a lasting impression of a town — and an old-time store — that they otherwise might not visit.

“Our opportunity is really to expose people to a store like this and a culture like this,” he said.

Santul Nerkar is a reporter covering business and sports. More about Santul Nerkar

J. Edward Moreno is a business reporter at The Times. More about J. Edward Moreno

Delta expects summer travel demand to produce record second-quarter revenue

• Medium Text

Make sense of the latest ESG trends affecting companies and governments with the Reuters Sustainable Switch newsletter. Sign up here.

Reporting by Rajesh Kumar Singh in Chicago Additional reporting by Deborah Sophia in Bengaluru Editing by Pooja Desai, Chizu Nomiyama and Matthew Lewis

Our Standards: The Thomson Reuters Trust Principles. New Tab , opens new tab

Business Chevron

New capital requirements for Swiss banks will slow growth at UBS, says finance minister

The Swiss government's proposed tougher capital requirements for the banking industry will impact UBS's ability to grow, the country's finance minister said in an interview published on Saturday.

View prices for your travel dates

• Excellent 18
• Very Good 9
• All languages ( 43 )
• Russian ( 37 )
• English ( 4 )
• German ( 1 )
• Italian ( 1 )

" DIR: West; bigger nice evening sun but louder due to main street DIR:East; Quiter, very bright in the morning if sun rises "

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

APELSIN HOTEL - Reviews (Elektrostal, Russia)

• Bahasa Indonesia
• Slovenščina
• Science & Tech
• Russian Kitchen

Moscow metro to be more tourist-friendly

A new floor sign system at the Moscow metro's Pushkinskaya station. Source: Vladimir Pesnya / RIA Novosti

For many years now, Moscow has lagged behind St. Petersburg when it comes to making life easy for tourists, especially where getting around the city is concerned. Whereas the northern capital installed English-language maps, signs and information points throughout its subway system in the late 2000s, the Russian capital’s metro remained a serious challenge for foreign visitors to navigate.

Recent visitors to Moscow may have noticed some signs that change is afoot, however. In many stations of the Moscow subway, signs have appeared on the floor – with large lettering in Russian and English – indicating the direction to follow in order to change lines. Previously, foreign visitors using the Moscow metro had to rely solely upon deciphering the Russian-language signs hanging from the ceilings.

Student volunteers help tourists find their way in Moscow

However, this new solution has a significant drawback. “The floor navigation is visible only to a small stream of people – fewer than three people per meter. During peak hours, this navigation will simply not be noticed,” said Konstantin Trofimenko, Director of the Center for Urban Transportation Studies.

One of the biggest problems for tourists in the Russian capital remains the absence of English translations of the names of subway stations in the station vestibules and on platforms. The Department of Transportation in Moscow has not commented yet as to when this problem will be solved. However, Latin transliterations of station names can already be found in the subway cars themselves.

Finding the right exit

At four of the central stations – Okhotny Ryad, Teatralnaya, Ploshchad Revolyutsii, Lubyanka and Kuznetsky Most – the city authorities have now installed colorful stands at the exits with schematic diagrams of the station’s concourse and surrounding area, which provide information about the main attractions and infrastructural facilities.

The schematic diagrams are the work of British specialists from the City ID and Billings Jackson Design firms, who have already implemented successful projects in New York and London.

According to Alexei Novichkov, expert at the Design Laboratory at the Higher School of Economics, the design of these information booths raises no objections: The color solutions, font, layout and icons are consistent with international standards.

However, the stands do have some shortcomings. “Many questions are raised about the fact that the developers of these maps did not apply orientation to the north, and have provided layouts of the surrounding areas with respect to the exits,” says Novichkov. “A system like that is used for road navigators, but most of the ‘paper’ guides and maps are oriented strictly to north. The subway map is also oriented to north, so people may become confused.”

Muscovites and foreign visitors are generally positive about these navigation elements, with most of them citing the numbered exits from the subway as the most useful feature.

The fact is that many Moscow subway stations have several exits. One of the busiest central stations of the Moscow subway in particular, Kitay-Gorod, has more than a dozen exits. Previously, these exits were differentiated from each other only with signs in Russian referring to the names of streets and places of interest to which they led – making it easy for tourists and those with poor navigation skills to get confused.

Now, when making an appointment to meet a friend, instead of struggling to find the right spot when they tell you: “I'll meet you at the exit to Solyanka Street,” you can just propose to meet under a specific exit number.

“I’ve lived in Moscow for seven years,” says Angelika, a designer from Voronezh, “but I still don’t always know where to go to find the place I need, so the new schematic diagrams will be very useful. Previously, some subway stations had maps, but not with so much detail.”

Teething problems

Foreigners, meanwhile, focus their attention on other elements. “It is good that the new information boards have QR-codes, which can be ‘read’ by smartphones,” says Florentina, a writer from Vienna. But there are also shortcomings. “The English font of the information on posters and in the captions to theaters and museums is too small – you have to come very close to see it well,” she says.

Pleasant encounters on the streets of Moscow

Florentina was also dissatisfied with the fact that such posters are not provided at all subway stations: “When I was trying to find Tsaritsyno Park (a museum and reserve in the south of Moscow) at a subway station with the same name, it turned out to be quite difficult,” she says.

“There are no maps with landmarks for other areas, such as those already in the city center. There were no clear pointers in the English language, and the passers-by I met did not speak in English, so they could not help me,” she adds.

Officials say that the navigation system is gradually being redeveloped and improved. According to Darya Chuvasheva, a press representative for the Department of Transport of Moscow, the introduction of a unified navigation system will take place in stages.

“By the end of 2014, the system will first appear on the first subway stations on the Circle Line. By the end of 2015, we plan to install the system at all major stopping points, subway stations and transport interchange hubs,” says Chuvasheva.

All rights reserved by Rossiyskaya Gazeta.

to our newsletter!

Get the week's best stories straight to your inbox

This website uses cookies. Click here to find out more.

Boeing execs were using the company's private jets for personal trips more than we thought

• Boeing execs used an additional $545,520 for personal travel expenses in 2021 and 2022.
• The Wall Street Journal first reported Boeing had improperly classified personal trips on private jets as business travel.
• The IRS said in February it was beginning to audit corporate jet usage.

Boeing's execs have been using the company's private jets for personal travel — and it's more than we thought.

Top Boeing executives used an additional $545,520 for personal jet travel in 2021 and 2022 than was initially reported, according to an amended SEC filing .

The Wall Street Journal reports Boeing made the revisions after an investigation last year into the use of private jets by its top executives.

Related stories

The Journal found that, in some cases, personal trips had been improperly classified as business travel.

"Following a review commenced by the company in 2023, we found certain items, primarily aircraft, and ground transportation costs … were not previously classified as perquisites by the Company but should have been classified as such in accordance with SEC rules and guidance," the company said in its proxy statement .

The revised stats for Boeing's outgoing CEO, Dave Calhoun, amounted to an additional $142,315 in personal travel in 2021 and 2022.

That said, Boeing wrote in the filing that its CEO "is required to use company aircraft for all business and personal travel for security reasons."

The other execs whose travel was revised in the filing include CFO Brian West, former president and CEO of commercial airplanes Stanley Deal, and president and CEO of Boeing defense, space, and security Theodore Colbert.

Boeing did not immediately respond to a request for comment from Business Insider.

Calhoun recently said he would step down at the end of 2024 after he faced significant scrutiny following the Alaska Airlines 737 Max 9 door blowout in January.

The Journal notes there are tax implications when company jets are taken for personal travel and that the IRS said it will begin auditing corporate jet usage this year.

The Journal's 2023 investigation found that Boeing's fleet of private jets had made around 400 trips to or from airports near Calhoun's two homes in New Hampshire and South Carolina since roughly 2020 after Boeing moved its headquarters from Chicago to Arlington, VA., in 2022, and attempted to get staff to return to the office.

Watch: While Delta's business is 'extremely robust,' the airline's marketing chief stays focused on the data

• Main content