travel west midlands concessionary bus pass

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Free travel pass help & FAQs

The answers to the most common questions from our customers

Help & information

FAQs - Free travel pass help & FAQs

What if I have lost or damaged my free travel pass?

As your pass was issued by TfWM please contact Network West Midlands to arrange for a replacement to be sent to you.

Replacement passes can be ordered and paid for over the phone, or at the TfWM Travel Centre located in New Street train station. All replacement passes will be posted first class and should be received within 5 working days.

Holders of passes issued by other local authorities will need to contact their own issuing authority.

How do I apply for a free travel pass?

For people living within the West Midlands county, which covers Birmingham, Coventry, Dudley, Solihull, Sandwell, Walsall and Wolverhampton, your pass will be issued by Transport for West Midlands (TfWM). You can download an application from the Network West Midlands website.

If you live outside of the West Midlands county, your older person's travel pass will be issued by the authority who administers your local concessionary travel scheme.

Visit Network West Midlands for the Older persons travel pass application form
Visit Network West Midlands for the Disabled persons pass application form

Am I eligible for an Older person's travel pass?

You are eligible for an Older person's travel pass if:

Have reached state pension age
Live in the West Midlands

A full criteria list can be found on Network West Midlands website .

Am I eligible for a Disabled person's travel pass?

You may be eligible for a Disabled persons travel pass if:

You have an eligible disability that's expected to last at least 12 months
You are aged 5 or over

A full criteria list can be found on Network West Midlands website.

How do I use the free travel pass?

It's simple to use your free pass:

Remove the pass from your purse or wallet. Your pass will not work when next to a bank card, you'll also want to make sure you don't place any contactless bank cards near the reader to prevent any accidental payments being made taken .
Place the pass flat onto the reader. You'll only need to do this once when you board the bus.
Hold the pass still until you see a green light and hear a beep, this will show that your pass has been accepted.
Enjoy your free bus travel!

When can I use my free travel pass?

Your pass entitles you to travel between 9:30am and the last service of the day Monday to Friday and all day at weekends and on public holidays.

For more information on conditions of use, please visit Network West Midlands website.

Can I travel before 9:30am with a free travel pass?

Yes, if you want to travel before 9.30am, you can pay just £1.50 for a single journey. Simply place your free travel pass on the reader and if you want to pay with cash, put £1.50 in the cash chute. If you want to pay by contactless, ask the driver for the £1.50 ticket and place your contactless card/device on the reader when instructed by the driver.

We also have 4 week tickets and monthly subscriptions available if you travel frequently before 9:30am.

Please be ready to show your pass to authorised staff or ticket inspectors if requested at any time during your journey.

Do you offer Ring and Ride door-to-door transport?

Our sister company, Ring and Ride is a door-to-door transport service for anyone who lives in the urban areas of the West Midlands who find it difficult or impossible to use normal public transport.

Customers can use the service for travel for the same purpose they would do on normal public transport such as commuting to and from work, visiting friends, shopping and leisure activities, to visit someone in hospital or for healthcare appointments. Please visit the Ring and Ride website for more information

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Passenger descriptions

Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.

Adult fares are applicable to all passengers aged 2+. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian.

Infants 0-1 Inclusive

Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Unaccompanied children will not be carried.

Older Persons Concessionary Pass Renewal

If your pass is due to expire and you have received a letter or email from us you can renew it here.

Before you start you will need:

The last 8 digits of your current travel pass
Your date of birth
An e-mail address if you have one (the e-mail address will only be used to contact you about your travel pass)
National Insurance number (this is not compulsory but will help us locate your record and comply with audit requirements)

Renew your pass

If you have any Swift Pay As You Go credit or Auto Top Up settings on your existing card, these will automatically be transferred to your new card.

If your pass has already expired and you are unable to renew online, please call 0345 303 6760 to renew over the phone.

For more information about your Concessionary Pass visit Transport for West Midlands .

travel west midlands concessionary bus pass

Free Bus Travel for Pensioners

The National Concessionary Travel Pass, allows free travel for senior citizens after 09:30 until 23:00 Mondays to Fridays and all day during Weekends and Bank Holidays!

Find out more

Diamond Direct
Diamond Network
Kidderminster
Staffordshire
West Midlands
Diamond Zone A Term Passes
Diamond East Midlands Zone B Term Passes
nBus Student Passes
Buy School Bus Passes
Buy Term Passes (5-18)
Bromsgrove Boundary
Diamond Network Boundary
Kidderminster Boundary
Redditch Boundary
Sandwell & Dudley LFZ
South Derbyshire & Leicestershire
Staffordshire Boundary
Tamworth Boundary
West Midlands Boundary
Worcester City Boundary

National Concessionary Passes

The National Concessionary Travel Pass, allows free travel for senior citizens and those with disabilities. Some local authorities allow free travel at different times during the day.

To help you plan your journey, this is when local authority passes are valid across our Network.

Discounted travel outside of free validity time period:

Many of our regional depots are also pleased to offer concessionary pass holders discounted travel outside the terms of free validity for the Concessionary scheme.

Diamond Bus in the West Midlands and Worcestershire region offer a Pre 09:30 Twirlybird ticket for £1.20 on many of our services (Service exceptions: 3, 52/A, 76, 125, 145/A, 149/S, 150, 182, 183, 192, 202/S, 247/A/B, 292/S, 294, 296, 302, 303)

Diamond Bus East Midlands offer a Pre 09:30 Twirly ticket for the price of child single fare.

Diamond Bus South East offer a Pre 09:30 ticket for £1.20 on services in the Surrey Network.

Diamond Bus North West offer a Pre 09:30 ticket for half price of an adult single fare.

Just show your pass to the driver to obtain your discount.

Contact your issuing local authority for further information.

National Concessionary Travel Passes are issued by your local authority and you can check if you are eligible and where to apply at the gov.uk website here:

https://www.gov.uk/state-pension-age/y/bus_pass

https://www.gov.uk/apply-for-elderly-person-bus-pass

Single trips & day tickets
Adult bus passes and travelcards
18 & under tickets
Student bus pass
Flexible ticket bundles
Paying on the bus
See all timetables
Use our interactive map
Latest service updates and diversions
Our operating area
Changes to bus stops in Birmingham City Centre
Places to go
Activity stop
Ways to pay for my ticket
Your Guide to Fun in Digbeth!
National Express West Midlands passengers can now purchase bus tickets on the Uber app
Tara and Dalton clock up 90 years of loyal service
Last bus promise included in new passenger charter
Single tickets just £2
16-18 photocard
Workwise travel scheme
Free older person's travel pass
Free disabled person's travel pass
Frequently asked questions
Lost property
Ways to pay
New online booking system
Tickets & prices

Plan your journey

Accessibility

All tickets & prices

All services & timetables

Inspiration & news

See all offers

All help & information

Adult bus passes & travelcards

Unlimited travel, everywhere for less than you pay now

Save money with a monthly bus pass.

The cheapest way to buy your bus travel

Unlimited travel on all bus operators within the nBus zone and on all National Express buses
Save up to £224 per year with a bus pass
Remove the hassle of renewing each week

Buy online only

Unlimited adult travel paid for by Direct Debit each month from your chosen date on all bus operators within the nBus zone and on all National Express buses.

For anyone over the age of 16.

This pass holds a minimum term of 12 months and payments will automatically be deducted on a monthly basis providing you with continuous travel.

Buy on swift card or to your mobile

Unlimited adult travel for 7 days from your chosen date on all bus operators within the nBus zone and on all National Express buses.

Unlimited adult travel for 28 days from your chosen date on all bus operators within the nBus zone and on all National Express buses.

Unlimited adult travel for 52 weeks from your chosen date on all bus operators within the nBus zone and on all National Express buses.

Pre 9.30am passes

Unlimited travel between 4am and 9.29am Monday to Friday.

Unlimited travel between 4am - 9.29am Monday to Friday

Monthly direct debit subscription

£27.50

Unlimited adult travel paid for by Direct Debit each month from your chosen date Monday to Friday until 9.29am on all bus operators within the nBus zone and on all National Express buses. For anyone over the age of 16. This pass holds a minimum term of 12 months and payments will automatically be deducted on a monthly basis providing you with continuous travel.

Buy on swift card

Unlimited adult travel for 28 days from your chosen date Monday to Friday until 9.29am on all bus operators within the nBus zone and on all National Express buses.

Bus & metro - travel on bus and Metro tram

Unlimited travel on all bus operators within the nBus zone , on all National Express buses and the West Midlands Metro tram.

£96.90

Unlimited adult travel paid for by Direct Debit each month from your chosen date on all bus operators within the nBus zone and the West Midlands Metro tram zones 1-4.

£31.20

Unlimited adult travel for 7 days from your chosen date on all bus operators within the nBus zone and the West Midlands Metro tram zones 1-4.

£110.20

Unlimited adult travel for 28 days from your chosen date on all bus operators within the nBus zone , on all National Express buses and the West Midland Metro tram zones 1-4.

Unlimited adult travel for 52 weeks from your chosen date on all bus operators within the nBus zone , on all National Express buses and the West Midlands Metro tram zones 1-4.

Unlimited travel between 4am and 9.29am Monday to Friday, on all bus operators within the nBus zone , all National Express buses and the West Midlands Metro tram.

£47.50

Unlimited adult travel paid for by Direct Debit each month from your chosen date on all bus operators within the nBus zone , all National Express buses and the West Midlands Metro tram zones 1-4.

Unlimited adult travel for 28 days from your chosen date Monday to Friday until 9.29am on all bus operators within the nBus zone , all National Express buses and the West Midlands Metro tram zones 1-4.

Unlimited adult travel for 52 weeks from your chosen date Monday to Friday until 9.29am on all bus operators within the nBus zone , all National Express buses and the West Midlands Metro tram zones 1-4.

nNetwork - Zone 1 travel on bus and rail

Unlimited travel on all National Express buses, any other operator part of the nBus scheme within the West Midlands nBus zone and train travel within zones 1 .

Unlimited adult travel for 7 days from your chosen date on all National Express buses, any other operator part of the nBus scheme within the West Midlands nBus zone and train travel within zones 1 .

Unlimited adult travel for 28 days from your chosen date on all National Express buses, any other operator part of the nBus scheme within the West Midlands nBus zone and train travel within zones 1 .

£92.50

Unlimited adult travel paid for by Direct Debit each month from your chosen date on all on all National Express buses, any other operator part of the nBus scheme within the West Midlands nBus zone and train travel within zones 1 .

nNetwork - Zones 1 to 2 travel on bus and rail

Unlimited travel on all National Express buses, any other operator part of the nBus scheme within the West Midlands nBus zone and train travel within zones 1 - 2.

Zones 1 to 2

£32.50

Unlimited adult travel for 7 days from your chosen date on all National Express buses, any other operator part of the nBus scheme within the West Midlands nBus zone and train travel within zones 1 - 2 .

Unlimited adult travel for 28 days from your chosen date on all National Express buses, any other operator part of the nBus scheme within the West Midlands nBus zone and train travel within zones 1 - 2

£95.50

For anyone over the age of 16. This pass holds a minimum term of 12 months and payments will automatically be deducted on a monthly basis providing you with continuous travel.

nNetwork - Zones 1 to 3 travel on bus and rail

Unlimited travel on all National Express buses, any other operator part of the nBus scheme within the West Midlands nBus zone , the West Midlands Metro tram and train travel within zones 1 - 3.

Zones 1 to 3

£37.50

Unlimited adult travel for 7 days from your chosen date on all National Express buses, any other operator part of the nBus scheme within the West Midlands nBus zone, the West Midlands Metro tram and train travel within zones 1 - 3 .

Unlimited adult travel for 28 days from your chosen date on all National Express buses, any other operator part of the nBus scheme within the West Midlands nBus zone, the West Midlands Metro tram and train travel within zones 1 - 3 .

£110 from 3rd March 2024

nNetwork - Zones 1 to 4 travel on bus and rail

Unlimited travel on all National Express buses, any other operator part of the nBus scheme within the West Midlands nBus zone , the West Midlands Metro tram and train travel within zones 1 - 4.

Zones 1 to 4

nNetwork - Zones 1 to 5 travel on bus and rail

Unlimited travel on all National Express buses, any other operator part of the nBus scheme within the West Midlands nBus zone , the West Midlands Metro tram and train travel within zones 1 - 5.

Zones 1 to 5

£124 from 3rd March 2024

nNetwork - Zones 2 to 5 travel on bus and rail

Unlimited travel on all National Express buses, any other operator part of the nBus scheme within the West Midlands nBus zone , the West Midlands Metro tram and train travel within zones 2 - 5.

Zones 2 to 5

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