trip source customer service

Ready when you are.

TripSource is standing by!

Login to TripSource on your Desktop!

Get access to support & faqs, one app, one sign-in, one enhanced user experience, access to all trip details and in a simplified timeline view, up-to-the-minute flight information for delays, gate changes and cancellations, trip sharing features to keep others updated during their travel.

Access to CID-19 Information and Itinerary specific risk alerts

Flight check-in and airport information related to the trip, connect to your travel support team for instant support.

About TripSource

Adelman Travel is excited to introduce the award-winning TripSource total trip management platform, available via mobile app and desktop.    

TripSource provides your travelers with a consistent experience globall y and allow them to easily manage all their travel in one place.  No more paper. No more organizing multiple emails. Everything you need, all in one place.   

TripSource keeps your travelers educated and informed while increasing compliance with your travel policy.

Influence behavior, improve productivity and boost engagement.

We created TripSource so travelers can manage their entire trip in once place. With the features that are important to them – convenience, personalization and anytime access. And the objectives important to you – compliance, spend management and security.  It’s a total trip management platform for travelers and travel arrangers.

TripSource is available exclusively to business travelers whose companies use Adelman Travel as their preferred business travel management provider.

• Business Travel Services
• Resources & Demos
• Travel Management as a Service
• Elite VIP Travel
• Client Success Management
• Global Travel Management
• Meetings & Events
• Group Travel
• Housing and Registration
• Travel Booking Tools
• Hotel Attachment
• Travel Risk Management
• Dashboards and Reporting
• Ticket Asset Management
• Hot Spot Approvals
• Pre-Trip Approvals
• Infinite Search Plus
• For Customers
• At the Airport
• International Travel
• Weather / Directions / Dining
• Airline Baggage Policies
• View My Itinerary
• Traveler Profile
• Subscribe to our Newsletter
• State/Providence
• Questions / Comments

We use cookies to optimize site functionality and improve your experience. To agree to our use of cookies, click Accept All Cookies. To modify the cookie settings, click Cookie Settings. To learn more about how we use cookies, review our   Cookie Policy .

By closing this dialog or clicking the 'Accept' button, you agree to the use of the cookies.

BCD launches new version of TripSource app

July 10, 2019

Fresh new interface, reimagined experiences and advanced self-service capabilities are just a few of the benefits of the new TripSource.

BCD Travel will launch a new version of its industry leading mobile app, TripSource ®, later this month. Built from the ground up, the entirely new TripSource app leverages the latest mobile technology to deliver a rich and intuitive user interface. It will be made available to all travelers in mid-July 2019 in over 113 countries and in five languages.

Check out a video overview of TripSource’s new features.

A next-generation mobile app experience

“When we set out to build the next generation of TripSource, we knew we had the opportunity to produce some innovative new features that would offer travelers an even better user experience every step of the way, before, during and after their trip,” said Yannis Karmis, SVP Product Planning and Development for BCD Travel. “With over one million travelers using TripSource, the goal was to reimagine the app experience. The new app had to accommodate more functionality and scale for an ever-changing industry while maintaining the award-winning user experience, positive reviews and ratings that has made TripSource the leading TMC app.”

BCD engaged the help of a leading design and usability firm to help them create a tool to rival the best consumer apps on the market. TripSource allows travelers to securely shop, book and manage all aspects of their trip experience directly from their mobile device.

The new version of TripSource includes:

• Self-service features: TripSource allows travelers to self-book, cancel a trip and store receipts. If they require additional support, they can connect to an agent.
• Pre-trip planning and booking: Planning and booking capabilities help travelers to make smart and timely booking decisions.
• Improved design and navigation: A linear view of trip details allows travelers to scroll though their trip in timeline order, including flight details and status updates, hotel and rental car reservations, even dinners and meetings – with inline policy reminders, phone numbers and maps.
• Client branding & policy: BCD clients may co-brand the app with company logo and colors – and customize the mobile travel policy for quick reference on the road.

Highly personalized booking and service experiences

“The TripSource mobile app is an extension of our TripSource traveler engagement platform and is the way we service travelers—from trip planning, booking and itineraries to duty of care and disruptions,” said Will Pinnell, VP Product Planning and Development for BCD. “Our continued investment in all aspects of TripSource highlights our commitment to the traveler experience and overall traveler satisfaction. Through TripSource, we are able to deliver a highly personalized booking and service experience, which increases loyalty to the travel program as well as to BCD Travel, as their trusted TMC.”

Learn how Ingersoll Rand boosted TripSource use—then saw hotel-to-trip-night bookings rise 28 percentage points.

Share this:

Keep reading.

Market monitor: Peru at a glance

SolutionSource partner Rocketrip rewards cost-conscious travelers

Stay in the know, even on the go

Never want to miss a thing?

We'll get you the latest news, trends, insights and BCD news right in your inbox.

WE SPECIALIZE IN SPORTS HOUSING

Contact us for your sports event competitive event city-wide event sports facility sports event competitive event city-wide event sports facility, who we serve.

Team Travel Source redefines the service and technology standards for the Sports Travel Industry.

• Event Producers
• Event Facilities
• CVB's & Sports Commissions
• Parents, Athletes & Attendees
• Events We Support

The TTS difference

Our amenities.

Our Value-Added Benefits

Our Happy Clients

“Team Travel Source has been a breath of fresh air for our company. They've worked on the event planning side of the business and they know what a hassle managing the housing can be for a small business strictly focused on planning and running the best events. But they've also taught me to appreciate the housing side of the business and understand the major value that it can add when it comes to fully servicing all of our customers' needs, as well as the enhanced negotiating power I can gain by tracking these room nights and estimating our economic impact on a city. I love being able to confidently pass our housing questions over to them knowing that not only will my customers get a knowledgeable and prompt reply, but they also will get the same appreciation and gratitude for their business that I demand of my own team and brand. I know that our business is important to TTS, and I don't just feel it – I see it. I see progress, I see results, and I see profits. It's quickly become a partnership that we cannot live without.” Tina S. | Vice President - Cheer & Dance Competition Company

“Team Travel Source (TTS) has been a friend of the Hilton family of hotels for years. They understand the business from the hotel side, the CVB/Sports Commission side and the tournament organizer side. The entire team is collaborative, responsive and always work to find win-win solutions with our hotels. TTS is one of the best intermediary companies in the sports segment and there is no doubt that will only grow in the coming years! Our Hilton Worldwide Sales team and our hotels around the country are grateful to work with the TTS team!” Jeremy Leifel | Director of Sports Sales | Hilton Worldwide

“We are beyond pleased with the transition to our new housing company, Team Travel Source. This has been one of the easiest years for event housing and the earliest we have been able to accept all teams into the tournaments because they are all housing compliant. TTS has made our jobs easier with very few housing issues and we have been able to focus primarily on the planning of the events. We have had many compliments on their customer service and their work with the clubs to accommodate their needs. I would highly recommend Team Travel Source to anyone looking for a great housing company and we look forward to continuing this great partnership with them!” Kristi C. | Director of Events | Volleyball Tournament Company

"I wanted to give a huge shoutout to Lena Ballard! She exhausted every effort to help me find a solution and was such an absolute joy to talk to on the phone. She went over and above what a customer service rep would normally do! I am so grateful for her efforts!!!" Kim L. | Event Attendee

“Excellent! TTS is the reason we opened our other two hotels after a year of being closed! We take great care of all of our clients but we certainly have an extra special care for TTS!” Jessica Sherbert | Director of Hotel Sales | Marriott Village Orlando

“We couldn't be happier with our transition to the Team Travel Source. They are not only professional, but make every aspect of the lodging process easy and painless. They anticipate and address our needs and the needs of our teams before we even ask the question. Our brand integrity is heightened by our partnership with Team Travel Source. They are simply the best.” Brian F. | President | Soccer Tournament Company

“I’ve worked with Team Travel Source on different sports groups the past few years. I’ve always found them to be very professional and kind to work with. They are a partner with our city and want to work together to get the results needed, making it a team effort. Being a team is a win/win for all parties involved.” Becky Harsch | Director | Kansas City CVB

"TTS gets 10 stars! Their customer service was BEYONG AMAZING! So knowledgeable, friendly, efficient, and also funny! I am so grateful for all their help. " Marjie J. | Event Attendee

“When we had an issue with our last tournament company, it was recommended that we turn to Team Travel Source. Three words that describe TTS-trust, dependability and partnership! We at Southern Hockey Tournaments look forward to partnering with you for many years to come!” Kevin L. | Hockey Tournament Company

“We love working with Team Travel Source. Our 84 volleyball clubs have an expert on their side when booking Regional Championship rooms for their teams. We’re pretty selective when picking partners and Team Travel Source makes the starting line-up every time!” Jen B. | Volleyball Club

“Team Travel Source (TTS) has been a long time partner and friend of Wyndham Hotel and Resorts. Team members at TTS treat the Wyndham Global Sales Organization and our hotel partners with respect, courteousness and deliver excellent results in a consistent manner. TTS utilizes exceptional technology tools while still focusing on the importance of interpersonal relationships and communication, which is so appreciated. In addition to having a spot on our Wyndham Hotel and Resorts Sports Advisory Council, TTS continues to lead the sports travel and housing segment overall with integrity and vision. I am honored to work and partner with Team Travel Source!” Tim Ellis | Director, Global Sales | Wyndham Hotels & Resorts, Inc.

“Team Travel Source has a powerhouse team of professionals. They are wonderful to collaborate with and make my job easy. We work together on the annual Baltimore Running Festival with over 25,000 attendees and other successful cheerleading and volleyball events. I’m proud to have them on our team and know that our groups are in great hands with Team Travel Source. They are our partner in every sense of the word and we are lucky to have them in Baltimore!” Christina Ghani | National Sales & Sports Manager | Visit Baltimore

“I want to brag on this organization for the outstanding communication and assistance you provide teams when they sign up. This is spectacular and much appreciated. Thank you again for the super helpful communication!” Ashley G. | Baseball Parent

“Team Travel Source has been a long term and valuable partner with Hyatt Hotels & Resorts. We have collaborated for multiple sporting events in the youth, amateur and team travel capacity. TTS has been involved extensively on multiple sports tournaments nationally. What stands out most is their desire to work closely with their client’s needs and transfer that to a win for the hotel and the client. Their team of professionals are excellent negotiators and knowledgeable of the trends in the industry. They continually find ways to collaborate and ensure the experience is smooth throughout the planning and execution of their events. It’s a pleasure to recommend Team Travel Source as a resource, all of their managers are professional, responsive and a pleasure to work with. They have and continue to be a TOP intermediary partner in Hyatt Hotels for our amateur and youth sports markets.” Pam Alfieri | Group Sales Director | Hyatt Sales Force

“Bluegrass is the largest two day tourney in the country. As the tourney has continued to explode in numbers, we knew we needed help. Team Travel Source has come in with an expert level of knowledge in the hotel industry that allows the tournament directors to put our time and energy in producing a successful event." "Without TTS, we would not have been able to grow the Bluegrass Tournament into the event that it is. The BG Tourney is our lifeline, which is why we trusted TTS to help us make it the best it can be." Ron K. | Volleyball Club & Tournament Owner

Partner With Us

Team Travel Source Was Imagined, Created & Driven by Sports Event Producers!

TTS is the leader in tournament housing for youth sports. Founded by event producers — for event producers — we get the small things that make a big difference to tournaments and athletic families when they travel.

We are…our people.

Featured Team Member:

Interested in a career opportunity with the best housing company in the industry? Check out our openings here.

You are about to leave Delta.com

You will be redirected to a website that is not owned by Delta Air Lines and is not within our control. The site may not follow the accessibility policies as Delta Air Lines.

Would you like to continue?

Delta Air Lines Declares Quarterly Dividend

ATLANTA , April 25, 2024 /PRNewswire/ -- Delta Air Lines' (NYSE:DAL) Board of Directors today declared a quarterly dividend of $0.10 per share. The dividend is payable to shareholders of record as of the close of business on May 14, 2024, and will be paid on June 4, 2024.

About Delta

Through the warmth and service of Delta Air Lines (NYSE: DAL) people and the power of innovation, Delta never stops looking for ways to make every trip feel tailored to every customer.

There are 100,000 Delta people leading the way to deliver a world-class customer experience on over 4,000 daily flights to more than 290 destinations on six continents, connecting people to places and to each other.

Delta served more than 190 million customers in 2023 – safely, reliably and with industry-leading customer service innovation – and was again recognized as North America's most on-time airline by Cirium. We remain committed to ensuring that the future of travel is connected, personalized and enjoyable. Our people's genuine and enduring motivation is to make every customer feel welcomed and respected across every point of their journey with us.

SOURCE Delta Air Lines

Investor Email Alerts

To opt-in for investor email alerts, please enter your email address in the field below and select at least one alert option. After submitting your request, you will receive an activation email to the requested email address. You must click the activation link in order to complete your subscription. You can sign up for additional alert options at any time.

At Delta Air Lines, we promise to treat your data with respect and will not share your information with any third party. You can unsubscribe to any of the investor alerts you are subscribed to by visiting the ‘unsubscribe’ section below. If you experience any issues with this process, please contact us for further assistance.

By providing your email address below, you are providing consent to Delta Air Lines to send you the requested Investor Email Alert updates.

Email Alert Sign Up Confirmation

© Delta Air Lines, Inc. | Travel may be on other airlines.

Terms and conditions apply to all offers and SkyMiles benefits. See specific offer for details, and visit SkyMiles Membership Guide & Program Rules

What is customer service in travel and tourism? Quick-start guide

Global travel is booming — especially since COVID. The travel industry contributed $7.7 trillion U.S. dollars to global gross domestic product (GDP) in 2022 alone.

Travelling the world is an incredible experience. And the business opportunity within the travel industry is just as impressive. But, if you’re not offering great customer service, it can be a nightmare – both for the traveller and for the business.

If you want to ensure you reap the benefits of the growing travel industry, you need to know how to provide optimal customer service. In this guide, we’ll break down how to optimise your customer service in travel and tourism so you can grow your business.

What is customer service in travel and tourism

Travel is one of the most powerful industries in the world. With billions of dollars spent annually on tourism, there's an opportunity to capitalise on the industry for customer service that stands out. But, if your customer service is failing behind in travel, then your business will fall behind.

Travel and tourism is built on the foundation of great customer service. The reason it’s different from other industries?

Customer service in travel is incredibly timely. People are moving to and fro on set timelines and schedules and one hiccup or error could send their entire trip down the drain.

So service has to be fast in order to succeed in travel. On top of that, people expect superior customer service because there’s a lot more money on the line.

Customer expectations for the travel industry experience

The average household spends about $2,100 on travel each year . When people book trips for thousands of dollars, they expect great service. If something were to go wrong, it would be an incredible loss.

In travel, customer experience is arguably more important than advertising. This is because the customer experience fuels the entire operation. If a consumer has one bad travel experience, they’re telling everyone they know. That’s why poor travellers customer service experiences on airlines blow up on social media.

But, if you’re able to offer great service, customers will spread the good news themselves. Great customer service in travel impacts word-of-mouth marketing, which can lead to exponential growth or collapse in business.

The evolution of customer service in travel

20 years ago, if you wanted to book a trip across the world, there was only one way: travel agents. You would drive across town to your brick-and-mortar travel agent, and look at your options. Then, you’d book a trip, get your tickets, and wait until it was time to show up to the airport.

Your travel agent did it all for you. Nowadays, customer service in travel is much more self-service. You can do it all right from your smartphone – no matter where you are.

Customer service within travel for 2024

10 years ago, you had to call in or wait for a response from a customer service agent. But, as technology advanced, so did the speed at which customer service teams could help people.

Consumers can now book trips quicker, analyse prices easier, and get their questions answered in seconds without having to drive 20 minutes across town – or without having to wait 10-30 minutes to get through to someone on the phone.

Thanks to technology like AI and chatbots, consumers are able to get the help they need the moment they need it. Social media allowed for even quicker responses. But, there was one problem: with so many ways to get a hold of a company, it became incredibly challenging for travel companies to manage all the conversations on different platforms.

But now, with customer service platforms like Trengo , travel companies can serve their customers instantly without letting their inquiries slip through the cracks.

Because software like this will show every single conversation in one place: whether it’s coming from email, Instagram, Facebook messenger, or from your chatbot.

Key components of effective customer service

If you want to remain competitive with your travel business, you need to offer good customer service. But, if you want to grow as a business, you need to offer customer service that goes above and beyond.

Here’s how to improve customer service in travel agency and other tourism companies:

Speed and reliability

Quick responses are a given for any successful travel business today. You need to offer fast replies to inquiries in order to be seen as reliable.

Kind and courteous

Customers don’t just want fast responses with the right information. They want to feel that you’re empathetic towards them. They need travelers customer service teams to be kind, courteous, and understanding. 

Looks matter

This doesn’t mean your team needs to be attractive. It means you need to have great branding – and it needs to be congruent with your service. Keep a professional website, and chatbot, and ensure your team is writing and speaking professionally with customers.

Personalisation

Modern customer service chatbots allow you to personalise the experience for your customers automatically . You can then take those conversations and let your human support members carry on with the personalised data to serve the customer (i.e. “Are you excited for your upcoming trip to Hawaii, John?”)

Multilingual support

Travel customer service isn’t just about your local travel agent anymore. It’s about global teams serving global customers. You need to ensure you have a diverse, multilingual team to help serve international customers.

Challenges in providing quality customer service

Good customer service isn’t a nice-to-have anymore. Consumers demand more than ever.

A Think with Google study found that great customer service is the number one factor of high-value travellers. Nearly 60% of them admit that customer service matters most to them when picking a company to travel with.

Technology has made it so service is back in the hands of the customer. If you aren’t providing great customer service, you’re going to get beaten out by the competition.

Here are a few challenges in providing quality customer service (and tips to overcome them). ‍

Planning trips

The booking process has become much more technological. You need to offer fast responses to people who are comparing different travel companies.  If you’re not fast, consumers will pick a competitor. Offer a chatbot that responds with personalised messages when your live support team is off the clock.

Help out exactly how consumers want it

Every customer is different. They want to be able to get the help they need how they want it. If you’re only offering one way to contact your team, you’re falling short. You need to offer multiple communication options (i.e. social media, phone number, email, live chat, etc.).

Lack of personalisation

Consumers expect more. This holds true with personalisation as well. You need to ensure you’re collecting first-party data like name, phone number, age, purchases, and booking information. Make sure you’re offering personalised advice and capturing and storing data digitally by using a platform like Trengo .

Technology’s role in enhancing customer service

Back in the day, you had to visit your local travel agency if you wanted to book a trip or ask a question about your booking. Then, you could phone in to call centres. Eventually, that moved to email. Now, technology has enabled fast-paced customer support.

In a 2023 Skift survey of travel and hospitality executives, 66% agreed that customer service was a high-priority digital investment in their business. Customer service beat out every single option, with customer engagement and retention at 60% and revenue optimisation at 55%.

If you want to provide stellar service in your travel or tourism business, then you need to leverage the right technology. Here are a few need-to-haves when it comes to customer service technology:

• Customer relationship management (CRM)
• Customer service software

By integrating all four of these technologies, you’ll have a proper foundation to offer great customer service to your travel customers quickly to keep them coming back for years to come.

Training and development for customer service teams

The right technology can be a major help in your customer service strategy. But, if you’re not providing adequate training to your support, it doesn’t matter how robust your technology is.

Here are some key tips to provide optimal training for your support team:

1. Effective communication

Customer service revolves around one core skill: communication. If your team isn’t able to communicate quickly and effectively, you’ll lose customers. You need to develop communication skills with your team, starting with empathetic listening and tone of voice.

2. Productivity

Offering service that goes above and beyond for a single customer is crucial.

But, if it’s taking all day to resolve a customer’s inquiry, there’s a problem. The reality is that your team needs to be able to handle high volumes of tickets and inquiries to be productive. Otherwise, your time to resolve tickets will slow down and you’ll need to pour more resources into your support strategy.

3. Foreign language training

You also need to ensure you’re training your teams on multiple languages to ensure you can serve a global audience.

For the most part, you should always ensure your team can speak your target audience’s native language. And, you should almost always include English language training as the top secondary language. Or when your team is not there yet, rely on automation, like chatbots, that'll service customers in their own language .

4. Problem-solving

Your customer service team isn’t just there to provide a friend for your customer. They’re working to solve customer problems. Your team needs to understand the fastest path to solve problems. This means having a service playbook at hand, templates to respond to customers, and an internal knowledge base that’s easy to access.

To go above and beyond, you should ensure your team has adequate knowledge of the places you’re offering travel experiences for (and can offer personalised tips).

Measuring the impact of customer service

Customer service is harder to measure than revenue. It’s not always black and white to determine how well a customer was helped.

But, it’s not impossible.

There are key metrics you can (and should) measure to determine the impact of your service:

Customer satisfaction score (CSAT): After an inquiry, ask every customer “How satisfied were you with [company] and [customer service representative]?” Give a scale of 1 to 5.

Net promoter score (NPS): This is one of the most common customer service metrics. Simply ask your customers, “How likely are you to refer us to a friend?” Then, give them a scale of 1 to 10.

Average resolution time (ART): This is simply the average amount of time it takes for your customer support team to fully resolve a customer’s inquiry. Software like Trengo can track this by individual representatives or by team.

Offer a travel experience that goes above and beyond

Travel is all about the experiences consumers have. Customer service is a major part of the travel experience – and it can make or break a trip.

If you aren’t offering great customer service as a travel or tourism company, your customers will quickly find a competitor to do business with.

By understanding the key concepts of great customer service, providing your team with the right development, and leveraging the right technology, you will be well on your way to providing exceptional service.

Deliver worldwide customer delight

Take your customer experience to the next level, and lean on the right customer service software. With Trengo, you can give your travel customers the best experience possible to ensure they keep coming back for years.

Learn more about how Trengo provides end-to-end travel experiences that lead to world-class holidays.

Scale and manage customer satisfaction with a customer engagement platform

Handle all customer contact easily with a customer support tracking system

The best way to manage your email inbox: easy email inbox management for customer service

Let's meet, self service.

• Moscow Tourism
• Moscow Hotels
• Moscow Bed and Breakfast
• Moscow Vacation Rentals
• Flights to Moscow
• Moscow Restaurants
• Things to Do in Moscow
• Moscow Travel Forum
• Moscow Photos
• All Moscow Hotels
• Moscow Hotel Deals
• Things to Do
• Restaurants
• Vacation Rentals
• Travel Stories
• Rental Cars
• Add a Place
• Travel Forum
• Travelers' Choice
• Help Center

CIBT visas service? - Moscow Forum

• Europe    
• Russia    
• Central Russia    
• Moscow    

CIBT visas service?

• United States Forums
• Europe Forums
• Canada Forums
• Asia Forums
• Central America Forums
• Africa Forums
• Caribbean Forums
• Mexico Forums
• South Pacific Forums
• South America Forums
• Middle East Forums
• Honeymoons and Romance
• Business Travel
• Train Travel
• Traveling With Disabilities
• Tripadvisor Support
• Solo Travel
• Bargain Travel
• Timeshares / Vacation Rentals
• Central Russia forums
• Moscow forum

I've been using CIBT visas to get a Russia tourist visa and I've had the worst service so far: non-respondent customer service, extra fees, etc. I’m really frustrated with them. Has anybody had a bad service? Did you get any resolution?

The good news is with "references" like this, when our typical visitor does a query, or we tell them to do one, they will rapidly be dissuaded from using!

I'm off to Uzbekistan with Titan Travel who recommend CIBTvisas. CIBTvisas wanted to charge me £101 consular fee plus their own £53 handling fee and another £10.75 to return the passport (via DX Secure Mail)

Total £164.75

So how do CIBTvisas justify doubling the consular fee? Hmm? Hmm?

The best description I can give about CIBT Visas is highway robbery. I have been charged £417.47 to obtain a basic single entry tourist visa to Russia. They have had a long list of charges that I could not believe including £20 almost 4% charge to use my credit card. This company is totally ridiculous and you need to avoid them completely. They are only geared for the corporate market where companies just pay them and don't ask any questions, but for personal visas they are completely unacceptable. I raised my concerns with them and they said "touch luck" that's what we charge. Arrogance to the extreme!

I just purchased an India visa with CIBT through my travel agent.The initial fee was less than the other companies; however they add on numerous charges if one does not read ALL the literature. I was charged $12.99 for them submitting a money order to the consulate on my behalf and $35 for "passport service fee" since I DID NOT check a box declining the fee. I contacted the billing department and was told they would remove the charge. They removed the charge and I received an e-mail with a revised invoice within 15 minutes. I did find CIBT customer service to be very helpful answering questions concerning the forms.

You might check CVSC. I used them for my China visa. Their pricing was reasonable, straightforward and clearly listed on the website. They were very helpful with questions.

I would definitely not use CIBT again unless I was VERY clear on ALL my charges. As others state, CIBT is geared toward business people who can afford the charges for the extra amenities.

Is it possible to lock threads that are this old? Most people will not realize that it's more than 3 years old with this last post almost a year since the previous one.

Yes, I have. I'd say that they are dishonest in every way. While they make sure you get your visa, they try to rip you off afterwards with hidden fees, opt out fees, and other rush charges. They expidited my visa for no reason and charged me double.

We did it ourselves, letters of invitation were a breeze, application slightly tricky and visa granted today. It made me wonder how using an agent would have helped, we would still have had to complete the application ourselves and attend visa place for fingerprinting, reckoned we saved a fair amount of money for just a little extra effort. Do it yourselves, it really wasn't as difficult as I thought it was going to be.

Magoumbe Dieye is the agent's name. RUN AWAY IF YOU USE CIBT and he is assigned your ticket.

I am supposed to leave Monday, today is Friday. CIBT has had my passport for 5 weeks. The stated it would take 10 days to get my Algerian visa.

So far CIBT refuses to reimburse for all costs incurred by me. I am out thousands of dollars in nonrefundable expenses.

Magoumbe Dieye is the agent assigned to my visa and he has been the worst of the most unbelievable worst. Stupid man, stupid service.

RUN AWAY from CIBT .

DO NOT USE CIBT!!!!!!!

Bad company !! Asking endless questions , repeated requests by different staff members. They are not capable and must be replaced by AI services first.

• Train Booking Moscow to St. Peter Apr 24, 2024
• Planning trip to Russia Apr 09, 2024
• SIM card. Russian SIM cards, do they still work in the UK? Apr 09, 2024
• Union Pay debit card Mar 27, 2024
• Russian trying to book a hotel in Jerusalem Mar 14, 2024
• Dual Citizen Arrested in Russia Mar 12, 2024
• about clothes Feb 27, 2024
• NOTE - border crossing from Finland into Russia closed Feb 09, 2024
• Snow boots in Red Square Feb 04, 2024
• Travelling to Moscow & Murmansk with toddle in winter Feb 02, 2024
• Anyone traveling from London to Moscow this week ? Jan 27, 2024
• Booking accommodation Jan 11, 2024
• Traveling friends (Designers preferred) :) Jan 05, 2024
• Are shops and things closed during Christmas and New Week ? Dec 15, 2023
• Moscow to St Petersburg train or air?? 32 replies
• New Sapsan Express Train from Moscow to St Petersburg 18 replies
• New year's in moscow 8 replies
• Hop on Hop Off Bus Tour 5 replies
• How do you purchase Bolshoi Ballet tickets at a great price? 2 replies
• Select-a-room.com Are they legitimate? 3 replies
• Weather Moscow and St. petersburg in May 8 replies
• Night train to St Petersburg 3 replies
• ATM Access 12 replies
• Visa needed if on layover at Moscow Airport??????? 15 replies

Moscow Hotels and Places to Stay

• Where can I get initial answers to ANY question?

• Car Rentals
• Airport Transfers
• Attractions & Tours
• Bundle & Save
• Custom Trips
• Destinations
• Trip.com Rewards

Batutnyy Tsentr Voskhod Elektrostal

Recommendations near batutnyy tsentr voskhod elektrostal, batutnyy tsentr voskhod elektrostal reviews: insider insights and visitor experiences, you might also like.

Moscow Circus on Ice

The State Tretyakov Gallery

State Historical Museum

Armoury Chamber

Nearby attractions, popular types of attractions in elektrostal', popular restaurants in elektrostal', popular destinations, recommended attractions at popular destinations, popular ranked lists, more things to do in elektrostal'.

• Customer Support
• Service Guarantee
• More Service Info
• Website Feedback
• About Trip.com
• Terms & Conditions
• Privacy Statement
• Do Not Sell My Personal Information
• About Trip.com Group

Other Services

• Investor Relations
• Affiliate Program
• List My Property
• Become a Supplier

• Car Rentals
• Airport Transfers
• Attractions & Tours
• Bundle & Save
• Destinations
• Trip.com Rewards

Elektrostal'

Elektrostal' Travel Guide

Experience elektrostal'.

The Moscow Kremlin

Krasnaya ploshchad'

State Historical Museum

St. Basil's Cathedral

Great Moscow State Circus

Moscow State University

Moscow Metro

Moskva River

Arbat Street

Where to stay, hotel pioner, yahonty noginsk, house in pushkino, gostinyi dvor hotel, recreation center dubki, yakhontovy les apartments, sloboda na klyazme, what to eat.

Cafe Vostochny Express

Kroshka Kartoshka

Coffee Shop Usy Teodora Glagoleva

Fabrika Obedov

Beer Club Tolsty Medved

Cafe Antresole

Quest-Cafe 4 Komnaty

Prima Bolshogo

Other recommended cities.

Popular Types of Attractions in Elektrostal'

Popular attractions in elektrostal', popular restaurants in elektrostal', popular destinations, recommended attractions at popular destinations, more things to do in elektrostal'.

• Customer Support
• Service Guarantee
• More Service Info
• Website Feedback
• About Trip.com
• Terms & Conditions
• Privacy Statement
• About Trip.com Group

Other Services

• Investor Relations
• Affiliate Program
• List My Property
• Become a Supplier

• Share full article

Advertisement

Supported by

Automatic Refunds and No More Hidden Fees: D.O.T. Sets New Rules for Airlines

The Transportation Department issued new requirements on refunds when flights are canceled or delayed and on revealing “junk” fees before booking. Here’s what passengers can expect.

By Christine Chung

The Transportation Department on Wednesday announced new rules taking aim at two of the most difficult and annoying issues in air travel: obtaining refunds and encountering surprise fees late in the booking process.

“Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them — without having to ask,” said U.S. Transportation Secretary Pete Buttigieg in a statement, adding that the changes would not only save passengers “time and money,” but also prevent headaches.

The department’s new rules, Mr. Buttigieg said, will hold airlines to clear and consistent standards when they cancel, delay or substantially change flights, and require automatic refunds to be issued within weeks. They will also require them to reveal all fees before a ticket is purchased.

Airlines for America , a trade group representing the country’s largest air carriers, said in a statement that its airlines “abide by and frequently exceed” D.O.T. consumer protection regulations.

Passenger advocates welcomed the new steps.

Tomasz Pawliszyn, the chief executive of AirHelp, a Berlin-based company that assists passengers with airline claims, called it a “massive step forward and huge improvement in consumer rights and protection” that brings the United States closer to global standards in passenger rights.

Here’s what we know about the D.O.T.’s new rules, which will begin to go into effect in October.

There’s now one definition for a “significant” delay.

Until now, airlines have been allowed to set their own definition for a “significant” delay and compensation has varied by carrier . Now, according to the D.O.T., there will be one standard: when departure or arrival is delayed by three hours for domestic flights and six hours for international flights.

Passengers will get prompt refunds for cancellations or significant changes for flights and delayed bags, for any reason.

When things go wrong, getting compensation from an airline has often required establishing a cumbersome paper trail or spending untold hours on the phone. Under the new rules, refunds will be automatic, without passengers having to request them. Refunds will be made in full, excepting the value of any transportation already used. Airlines and ticket agents must provide refunds in the original form of payment, whether by cash, credit card or airline miles. Refunds are due within seven days for credit card purchases and within 20 days for other payments.

Passengers with other flight disruptions, such as being downgraded to a lower service class, are also entitled to refunds.

The list of significant changes for which passengers can get their money back also includes: departure or arrival from an airport different from the one booked; connections at different airports or flights on planes that are less accessible to a person with a disability; an increase in the number of scheduled connections. Also, passengers who pay for services like Wi-Fi or seat selection that are then unavailable will be refunded any fees.

Airlines must give travel vouchers or credits to ticketed passengers unable to fly because of government restrictions or a doctor’s orders.

The vouchers or credits will be transferable and can be used for at least five years after the date they were issued.

Fees for checked baggage and modifying a reservation must be disclosed upfront.

Airlines and ticket agents are now required to display any extra fees for things like checking bags or seat selection clearly and individually before a ticket purchase. They will also need to outline the airline’s policies on baggage, cancellations and changing flights before a customer purchases a ticket.

The rules, which apply to all flights on domestic airlines and flights to and from the United States operated by foreign airlines, have varying start dates.

For example, automatic refunds must be instituted by the airlines within six months. But carriers have a year before they’re required to issue travel vouchers and credits for passengers advised by a medical professional not to fly.

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Christine Chung is a Times reporter covering airlines and consumer travel. More about Christine Chung

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .