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September 11th Memorial Tour

• One World Trade Center
• 9/11 Memorial

• Experience Ground Zero – from it's collapse to triumphant resurgence
• Led by a local historian, we will trace the complex historical legacy of the NYC Financial District

• Memorial Fountains
• Liberty Park
• St. Paul's Chapel
• FDNY Ten Firehouse
• No, the monuments included on this tour are free, or we will observe them from the exterior. 
• If you wish to enter the 9/11 Museum after the tour, you can purchase the tickets independently. 
• If you wish to visit the One World Observatory after the tour concludes, we can purchase skip-the-line tickets for your party. Please inform our team at the time of booking. 

Reviews can only be left by Context customers after they have completed a tour. For more information about our reviews, please see our FAQ .

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World Trade Center Walking Tour with One World Observatory Admission

• Walking tour of World Trade Center area
• Informative, friendly and professional guide
• Entry/Admission - One World Observatory
• 9/11 Museum Admission
• Hotel pickup and drop-off
• 209 Broadway, New York, NY 10007, USA ***** EXACT MEETING LOCATION: Behind the chapel inside the gates near the small bell. ***** ALTERNATE MEETING POINT ONLY IF THE GATES ARE CLOSED: In front of the chapel on the corner of Broadway and Fulton Street. ***** For assistance in reaching the meeting point please call the number listed on this voucher as early as possible to allow us to assist you.
• One World Trade Center, 285 Fulton St, New York, NY 10007, USA The guided tour ends at the entrance of One World Observatory where guest will make a self guided visit to the observatory.
• Wheelchair accessible
• Stroller accessible
• Service animals allowed
• Near public transportation
• Infant seats available
• Transportation is wheelchair accessible
• Surfaces are wheelchair accessible
• Confirmation will be received at time of booking
• Please arrive 15 minutes prior to departure
• Walking tour lasts approximately 2 hours
• One World Observatory visit is self guided, guide does not enter with the group
• Travelers should have a moderate physical fitness level
• This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund
• This tour/activity will have a maximum of 22 travelers
• For a full refund, cancel at least 24 hours in advance of the start date of the experience.
• You'll start at 209 Broadway 209 Broadway, New York, NY 10007, USA ***** EXACT MEETING LOCATION: Behind the chapel inside the gates near the small bell. ***** ALTERNATE MEETING POINT ONLY IF THE GATES ARE CLOSED: In front of the chapel on the corner of Broadway and Fulton Street. ***** For assistance in reaching the meeting point please call the number listed on this voucher as early as possible to allow us to assist you. See address & details
• 1 St. Paul's Chapel Stop: 10 minutes See details
• 2 Brookfield Place Stop: 20 minutes See details
• 3 The National 9/11 Memorial & Museum Stop: 20 minutes See details
• 4 One World Observatory Stop: 90 minutes - Admission included See details
• 5 The Oculus Stop: 20 minutes See details
• 6 FDNY Memorial Wall Stop: 10 minutes See details
• 7 American Express 11 Tears Memorial Stop: 10 minutes See details
• 8 World Trade Center's Liberty Park Stop: 10 minutes See details
• 9 America's Response Monument Stop: 10 minutes See details
• You'll end at One World Trade Center 285 Fulton St, New York, NY 10007, USA The guided tour ends at the entrance of One World Observatory where guest will make a self guided visit to the observatory. See address & details

• eugeneh927 0 contributions 5.0 of 5 bubbles Statue of Liberty Visit was perfect for first time visitors Jim was informative and well organized. Worked to keep the group together and on time. Meeting place to start was perfect and easy to find. Read more Written April 8, 2024
• paulcA8260QC 0 contributions 5.0 of 5 bubbles Wonderful family experience We booked this trip as part of our City Pass tickets. From a smooth ride on the ferry to the actual experience of visiting the statue and looking round the museum. This was a wonderful experience for the family. Would highly recommend Read more Written April 3, 2024
• dylanrF5834LF 0 contributions 4.0 of 5 bubbles Jim is the best The tour guide made it so much fun with his little jokes, his way of telling a story about the statue of liberty. Really a very fun activiteiten. Read more Written April 3, 2024
• nellyaX9860GQ 0 contributions 4.0 of 5 bubbles The Memorable Visit Our tour guide was humorous and knowledgeable about the New York area, Statue of Liberty, and Ellis Island. His personal accounts made the experience more memorable. The tour was well organized and for the most part was enjoyable. The only thing that was not positive was not having the tour guide wait for us when we were getting off the boat for the Statue of Liberty. My daughter and I were at the top of the boat and had to wait in an extremely long line to disembark from the boat, which took some time. As a result of trying to find our tour guide, we were unable to see as much of the Stature of Liberty as we wanted. Read more Written March 28, 2024
• broadynboytravels 0 contributions 5.0 of 5 bubbles Compact but fun tour with Jim Compact tour with the very informative and sometimes funny tour guide Jim. Great way to learn about the facts of Statue of Liberty and Ellis island . Definitely worth doing Read more Written March 18, 2024
• 342rubyw 0 contributions 5.0 of 5 bubbles Liberty status, ellis Island, boats I and my family took boats to get the islands of the liberty status and ellis Island 🏝. The trips are chill and earned knowledge of immigrates how to come to New York and showing thier life styles at that times.The ellis Island is open door for worldwide immigrates to have future. It is sad stories of how was immigrates was going through, but I m glad that they r finally made in NYC. Read more Written March 13, 2024
• 432washingtonc 0 contributions 5.0 of 5 bubbles Love the tour and tour guide was very friendly. The tour guys was very professional, funny, and attentive!! The boat ride was smooth and leaving the boat also was easy. Read more Written March 10, 2024
• brettnjess 0 contributions 5.0 of 5 bubbles We booked a 90 min tour of the 9/11 Grounds with Experience First. Well worth tour before going to the memorial. We had Marc, a knowledgeable New Yorker from Brooklyn. We met up with him at the steps to Saint Paul’s Chapel… we went to different sights where he explained to us what happened in the area… I would recommend people do this tour prior to entering the memorial. It helps to understand what happened on that terrible day. Read more Written February 22, 2024
• savitri k 0 contributions 4.0 of 5 bubbles New York a great experience My tour guide was very informative, I learned a lot about New York from this experience, the city is huge and the people and food was great Read more Written February 17, 2024
• maurissae 0 contributions 5.0 of 5 bubbles Beautiful day I went on a beautiful day!! The sun was shining and the views were clear and perfect for a Feb day. My tour guide Jim was AMAZING! Funny and informative! You can tell he knows his stuff. He interacted with people in the group. He’s very detail oriented which I needed! 10/10 would recommend! Read more Written February 12, 2024
• ellenwF2124PN 0 contributions 5.0 of 5 bubbles Great experience with Jim Jim was a great tour guide - easygoing, and a fountain of information! Very low stress for us as everything was handled and smooth going. Thanks for a great tour. Read more Written February 11, 2024
• MadamKay 0 contributions 4.0 of 5 bubbles Great to be so close The Statue of Liberty is a must do. We booked tickets for this and Ellis Island through Get Your Guide. Getting the ferry was easy enough, walking through Battery Park. In February it wasn’t too crowded. You get some great close up views of The Statue of Liberty and some good info on its history. I didn’t find Ellis Island as exciting (if that’s the correct word to use) but, still, it was informative. Read more Written February 6, 2024
• Mrslater 0 contributions 5.0 of 5 bubbles Lots of Queues for the Boats A wonderful tour of liberty island and then Ellis Island. These national parks are educational and allow you a great insight to both areas. On Ellis Island you could spend a whole day looking at the exhibits in the museum. Lots of time spent in line waiting for the next boat but well worth it Read more Written January 1, 2024
• ladybug64 0 contributions 5.0 of 5 bubbles A great experience A very enjoyable experience the boat trip was great and the guide was very informative knowledgable and good fun ! Read more Written December 29, 2023
• Vacation253305 0 contributions 5.0 of 5 bubbles Worth every penny Daniel was awesome!!! Loved that the tour wasn't rigid. We had time to walk around at the statue and Ellis Island. Highly recommend this tour. Read more Written December 28, 2023

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World Trade Center Walking Tour with One World Observatory Admission provided by City Tales Sightseeing & Private Tours

• Getting Here
• Office Buildings
• 2 World Trade Center
• 3 World Trade Center
• 4 World Trade Center
• 7 World Trade Center
• THINGS TO DO

9/11 MEMORIAL AND MUSEUM

A tribute of remembrance and honor. Occupying eight of the 16 acres at the World Trade Center, the 9/11 Memorial and Museum are tributes to the past and a place of hope for the future.

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Guide to Visiting One World Trade Center

In this article, we look at all you need to know about visiting the World Trade Center.

When planning your visit to New York City, One World Trade Center – also known as Freedom Tower – must be on the bucket list. Located in the city’s bustling financial district in Downtown Manhattan it offers some of the most breath-taking views across the city up the One World Observatory and it is home to the 9/11 Memorial & Museum . It’s also one of the most unique places to enjoy sunset cocktails and fine dining – so any experience of this modern landmark will offer something to remember.

Everyone remembers where they were when they found out about 9/11 so what better way to honour this day than to pay homage to the victims at the Memorial & Museum. Situated on the site of the original World Trade Centre, the 9/11 Museum uncovers the story of this ill-fated day with over 10,000 artefacts on display, as well as interviews of 2,000 first-hand accounts, photographs and family testimonies.

The One World Trade Center ’s Museum also features a Permanent Collection with exhibitions of items donated as well as the incredible account from John Stiastny, one of the only survivors of the national disaster. The Foundation Hall contains a segment of the surviving wall of the original structure of the World Trade Centre and visitors can still see inscriptions, memorials, and missing posters from the aftermath in 2001. Outside visitors can also see the two memorial pools on the North and South end, the 80-foot Tridents columns as well as International flags which were suspended in the lobby of the original Twin Towers prior to the devastating incident.

You can easily spend half a day at the site if you then head up the 102 stories to the One World Observatory . The elevator takes just 47 seconds and, on the way, up you can enjoy a dynamic display learning of the transformation of New York City from its original settlement and bedrock to the concrete jungle of today. At the top, the Forever Theatre audio-visual exhibition thrusts you into the vibrant city life and the interactive displays and presentations will help you get to know Gotham’s rich culture and unique history. Don’t miss the Sky Portal, a glass floor that looks down onto the streets beneath you 100 stories below... Be warned: if you have vertigo this will be a challenge!

Indulge in an evening to remember at ONE Dine, One World Trade Centre New York ’s ultimate dining and drinking experience. The New York themed menu is a fun way to celebrate something special and guests are welcome for a cocktail, bar snack or a gourmet experience. Tip: you will need an Observatory ticket to enter and make a dinner reservation.

Of course, you won’t want to forget your camera for shots of the iconic skyline which, by day or night, is one of the most breath-taking vistas in all of New York. You can also make the most of a professional photographer for a take-home souvenir and visit the souvenir shop full of One World Trade Center-themed gifts.

A trip to the Big Apple in the holiday season is one of the best times of years to experience the iconic city in all its cheer and One World Trade Center’s Winter Onederland promises a giant snow globe, Santa Visits, family-friendly Christmas displays, as well as Christmas themed drinks and dining - fun for everyone!

One World Trade Center Opening Hours

If you plan on visiting the One World Trade Center’s 9/11 Memorial & Museum you can visit during their opening hours between 9am-8pm daily. To visit the One World Observatory, it is open 9am-9pm 7 days a week with last admission 8.15pm (check website for amended holiday hours over Christmas & New Year and during the summer months). ONE Dine is open for meals from 12pm-9pm daily with last reservations at 6.45pm.

Following your One World Trade Center tour, nearby you can also visit the iconic Statue of Liberty and historic Ellis Island Immigration Museum to make the most of your New York experience. If you plan on arriving by Subway the stop is Fulton Street/Park Place or enjoy a Hop on Hop off Bus Tour experience and jump off at stop 11, 12, or 13 on the Downtown route. Alternatively, the address is 180 Greenwich St. World Trade Center should you be arriving by Taxi or car. For more inspiration on nearby tours take a look at our other things to do near the World Trade Center .

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World Trade Center Tour with 911 Museum & Observatory All Access

TICKET PRICES STARTING FROM

Taxes and fees will be calculated at checkout

[Best Valued 5-Hour Experience] This is a guided tour of the World Trade Center Complex, covering the events of September 11, 2001, especially the Heroes and Survivors of “Stairwell B". Using large 11" x 17" historical photos of September 11th, this tour chronicles the events of that day, discovering how First Responders saved over half a million lives. Be astonished by the bravery of firefighters and learn how the “Angel of Stairwell B” helped save a team of firefighters including the miracle of the “911 Surfer," who rode down with 88 stories of imploding debris. Concluding inside the Memorial Plaza, marvel at the new designs and structures. This is the definitive tour of September 11, 2001. This Triple Play Package includes Skip-the-Ticket-Line Access into the September 11th Memorial Museum and One World Observatory. All guests must check through security for the museum and observatory. Both venues are self-guided. Please check disclaimer on the availability of venues

Ticket Options

1 Option Available

Triple Play: $1

Ticket information.

• Mobile or paper ticket accepted
• One per booking

What's Included

• One World Observatory Ticket
• Ticket for a Guided 2-Hour Walking Tour using Extra Large Visuals
• 9/11 Museum Ticket

What's not Included

• Gratuities (Welcomed and Appreciated)

Cancellation Policy

• For a full refund, cancel at least 24 hours before the scheduled departure time.

Additional Info

• Wheelchair accessible
• Infants and small children can ride in a pram or stroller
• Service animals allowed
• Public transportation options are available nearby
• Transportation options are wheelchair accessible
• All areas and surfaces are wheelchair accessible
• Suitable for all physical fitness levels
• Well organized
• This tour is copyrighted

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What time to watch the solar eclipse 2024 in nyc — a viewer’s guide to all five boroughs.

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Ready your excuses to be “busy” this afternoon.

The solar eclipse — the celestial event of the decade — is finally here.

The rare celestial event , during which the moon will pass between the sun and Earth, will start around 2 p.m. in the City That Never Sleeps and last until about 4 p.m.

Although the Big Apple is not in the path of a total eclipse, New Yorkers can expect to start seeing it around 2:51 p.m., with the sun about 90% covered by 3:25 p.m.

The closest area to New York City that will see a total solar eclipse is Buffalo, which will be able to view the sun completely covered by the moon for three minutes and 31 seconds from 3:18 to 3:21 p.m., according to NASA .

Citygoers can expect fair weather during the solar even, with cloudy skies only forecasted to interfere with the Midwest and South and a few over Niagara Falls, which has declared a state of emergency due to the influx of expected visitors.

The next time a solar eclipse will pass over a large part of the US isn’t until 2044.

Best time to view the eclipse in NYC?

New Yorkers in any of the five boroughs should be prepared to view the eclipse at its peak for the region at 3:25 p.m., NASA said.

The phenomena will begin at 2:10 p.m., but viewers won’t begin to see the shift until around 2:51 p.m., when the moon will start to block the sun from the lower right before hitting 90% totality around 3:25 p.m.

Everything to know about the 2024 solar eclipse

• The solar eclipse will take place Monday, April 8, blocking the sun for over 180 million people in its path.
• The eclipse will expand from Mexico’s Pacific Coast across North America , hitting 15 US states and pulling itself all the way to the coast of Newfoundland, Canada.
• New Yorkers will experience the solar eclipse just after 2 p.m. Monday.
• A huge explosion on the sun , known as a coronal mass ejection, is anticipated, according to experts. This happens when massive particles from the sun are hurled out into space, explains Ryan French of the National Solar Observatory in Boulder, Colorado.
• To avoid serious injury to the eyes , it is necessary to view the event through proper eyewear like eclipse glasses , or a handheld solar viewer, during the partial eclipse phase before and after totality.
• The next total solar eclipse will take place on Aug. 12, 2026, and totality will be visible to those in Greenland, Iceland, Spain, Russia and a small slice of Portugal. 

But don’t fear! Even if you miss it at its peak, you can still see a partial eclipse until around 4 p.m.

It will fully clear away by 4:36 p.m., according to NASA.

Where can you view the eclipse in NYC?

If you’re not stuck at work on a Monday afternoon, plenty of NYC spots are hosting viewing parties.

Top of the Rock Observation Deck will have a viewing party from 12 to 4 p.m.

Tavern on the Green is also hosting a solar eclipse party — a first-ever for the venue — from 2 p.m. to 5 p.m. An astronomer from Columbia University will give guests a 30-minute educational presentation on the eclipse, according to Forbes .

Another observation deck, The Edge — the highest outdoor sky deck in the Western Hemisphere — will hand out eclipse glasses to its guests and offer a special cocktail at the bar to purchase.

Where to get free solar eclipse glasses?

Though the Big Apple won’t see a total eclipse, it is still necessary to wear protective eyewear to avoid suffering eye damage that can lead to blind spots, flashes and distortion.

The shades are similar to those you get at 3D movies.

Public libraries across the city will be handing out glasses on a first-come, first-serve basis, and they can also be picked up at Moynihan Train Hall starting at 6:30 a.m.

It might be tempting to look at the sun without protective eyewear due to the darkness, but optometrists warn against it, saying they typically see more patients complaining of blind spots or blurry vision after the stunning phenomena.

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• Visitor Guidelines

Please be reminded that the Memorial and the Museum are sites of remembrance and quiet reflection. We ask that all visitors respect this place made sacred through tragic loss. 

Additionally, to ensure a safe experience, we ask that visitors follow our  health and safety guidelines when visiting the Memorial and Museum. We reserve the right to refuse or revoke the admission of any visitor whose conduct violates these guidelines.

• Health and Safety

The 9/11 Memorial & Museum is dedicated to providing a safe and healthy environment for all visitors and staff, following all state and federal safety precautions. Face masks are optional, but visitors are welcome and encouraged to wear them at any time. 

Prohibited Items

To ensure visitor safety and a respectful setting, the following are prohibited at the Memorial: alcohol; animals (except service animals); demonstrations of any kind; glass bottles; littering; paint; outside food and drinks; recreational wheeled vehicles; smoking; soliciting or leafleting; third-party commercial activities; and weapons and explosives. No baggage larger than 19 inches by 17 inches by 8 inches deep will be permitted onto the Memorial.

Security Screening

All visitors to the 9/11 Memorial Museum are subject to security screening. Museum visitors will pass through magnetometers. Alternative screening techniques, including hand-wanding, are also available. Please limit the amount of items that you bring with you.

Working with Four-Legged Friends

Meet canine handler Mike Racioppo and his partner, Hatter. This former NYPD detective and his canine companion are regular fixtures on the Memorial plaza, working to ensure visitor safety and enable the Memorial to remain a place of quiet remembrance.

Video: Mission to Remember Series: Working with Four-Legged Friends

Tribute items.

Immediately following the 9/11 attacks, people across the United States and around the world gathered together, paying tribute to the victims and recognizing the sacrifices of first responders through spontaneous displays of commemorative items. These gestures helped to reinforce a spirit of solidarity, compassion, and global connection.

Continuing this tradition, the 9/11 Memorial & Museum welcomes visitors to place items of tribute on the ground in front of the Memorial pools, on the bronze parapets surrounding the pools, and on the stone monoliths of the Memorial Glade.  

Tribute items must be no larger than 19 inches by 17 inches by 8 inches. Items exceeding these size limitations will not be permitted onto the Memorial. Perishable items will be collected daily and discarded. Nonperishable items will be collected, reviewed, and retained at the discretion of the 9/11 Memorial & Museum’s curatorial staff.

Please do not throw or place anything in the Memorial pools.

Photography

Personal photography is permitted at the 9/11 Memorial. Photography is permitted in the 9/11 Memorial Museum for private, noncommercial use only and is permitted in all locations unless otherwise posted. Professional photography is not permitted, unless otherwise authorized by the 9/11 Memorial & Museum’s Communications Department. Professional photography includes taking photographs for advertising or commercial purposes and using professional photographic equipment.

9/11 Memorial & Museum Visitor Rules and Regulations

Click for rules and regulations, 1. summary of authority.

The National September 11 Memorial and Museum at the World Trade Center has adopted and will enforce those rules and regulations that may be necessary and appropriate to carry out the duties and responsibilities under the Certificate of Incorporation, absolute charter, and by-laws.

The National September 11 Memorial and Museum at the World Trade Center may amend, modify, or withdraw any of the rules and regulations at any time if the organization deems it in its best interest to do so. As a private institution, the National September 11 Memorial and Museum at the World Trade Center may exercise the foregoing rights at any time without notice and without liability.  

2. Definitions

The following terms are defined as they pertain to the 9/11 Memorial & Museum Visitor Rules & Regulations.

“9/11 Memorial & Museum” refers to the National September 11 Memorial and Museum at the World Trade Center, a New York education corporation, which is responsible for the design, construction, and operations of the Memorial and Memorial Museum.

“9/11 Memorial & Museum Property” refers to all of the 9/11 Memorial & Museum’s facilities including the Memorial, Memorial Museum, any remote leased storage facilities, and any structures and objects contained therein.

“9/11 Memorial & Museum Staff” means any employee, volunteer, contractor or agent of the 9/11 Memorial & Museum, who works to carry out daily operations or duties for the advancement of the 9/11 Memorial & Museum’s mission. Any 9/11 Memorial & Museum Staff specifically designated to carry out security operations on behalf of the 9/11 Memorial & Museum are herein referred to “9/11 Memorial & Museum Security Staff.”

“Exhibition Spaces” is defined as the below-grade areas inside the Memorial Museum that display exhibitions and Museum collection content, including the Concourse Lobby, the Introductory Exhibit & Ramp, Memorial Hall, In Memoriam (the memorial exhibition), September 11, 2001 (the historical exhibition), the Center Passage, Foundation Hall (aka the West Chamber), all interstitial spaces at bedrock level, and any rotating displays of collection objects on the 2nd floor of the Museum Pavilion (at the east end of the Atrium Terrace, outside the auditorium).

“Memorial” or “Memorial Plaza” encompasses the at-grade bounded area inside the perimeter of public sidewalks south of Fulton St., north of Liberty St., west of Greenwich St., and east of West St. in New York, N.Y., which includes the Memorial Pools and Names Parapets.

“Memorial Museum” means the Museum Pavilion and the sub-grade facilities beneath the Memorial Plaza that include the Exhibition Spaces, Education Center, and back-of-house spaces.

“Memorial Pools” means the waterfall mechanisms located in the footprints of the original World Trade Center Tower 1 (North Tower) and World Trade Center Tower 2 (South Tower).

“Museum Pavilion” means the above-grade structure located at 180 Greenwich St., between Vesey and Liberty Streets in New York, N.Y.

“Names Parapets” refers to the bronze parapet panels which surround the Memorial Pools that contain the names of all those who died as a result of the terrorist attacks on September 11, 2001 and February 26, 1993.

3. General Provisions The following rules and regulations are deemed necessary to ensure the orderly and safe operation of 9/11 Memorial & Museum Property.

I. Access to the Memorial Plaza Access to the public facilities and visitor areas on the Memorial Plaza is free of charge and open to all persons during visitor hours, which are posted publicly, and are subject to change.

Access to administrative facilities or restricted areas is limited to 9/11 Memorial & Museum Staff and authorized persons only. The 9/11 Memorial & Museum reserves the right to limit access to any of its public facilities and visitor areas, as it deems fit. In the interest of ensuring that as many visitors as possible have an opportunity to access Memorial and public areas, the 9/11 Memorial & Museum reserves the right to limit, on an as-needed basis, the length of time visitors can spend on its property. The 9/11 Memorial & Museum reserves the right to close any or all of its public facilities due to severe weather or other causes, as needed, and without advanced notice.

II. Admission to the Memorial Museum Public access inside the Memorial Museum for any persons other than 9/11 Memorial & Museum Staff is permissible only upon presentation of a valid ticket, which must be paid in full before entering the Memorial Museum. Entry is only permissible via the main visitor entrance on the north side of the Museum Pavilion.

Valid Memorial Museum tickets must clearly state the date and time of the reservation and have a valid bar code that has never been previously scanned (redeemed). A ticket is considered invalid if the date and/or time on the ticket is more than 30 minutes after the visitor attempts to enter or the ticket has been reproduced or duplicated; or the ticket has previously been redeemed.

The 9/11 Memorial & Museum may restrict access to, or close, any of its property and cancel ticket reservations without advance notice, reason, cause, or explanation at any time.

The 9/11 Memorial & Museum assumes no responsibility for incidental costs associated with visits to Memorial and Museum Property, which may include, but are not limited to, transportation, parking, or lodging costs, even if ticket reservations are cancelled or revoked.

III. Public Notice The 9/11 Memorial & Museum will endeavor, if practicable, to provide advance notice on its website and other public places in the event of interruptions to normal operating hours and admissions to 9/11 Memorial & Museum Property, including, but not limited to, special events or weather-related events that affect the Memorial Museum ticketing system.

The 9/11 Memorial & Museum will endeavor to honor all ticket reservations in good faith. Tickets may be revoked at any time at the sole discretion of the 9/11 Memorial & Museum. Ticket prices and plans are subject to change, without notice, at the sole discretion of the 9/11 Memorial & Museum.

IV. Refunds Memorial Museum tickets and associated service fees are non-refundable. In the event of an unforeseen Memorial Museum closure, however, visitors with tickets for affected dates and/or times can reschedule for the next available time slot at no additional cost. Priority will be given to these visitors or they will be eligible for a full refund.

V. Trespassing Trespassing, entering, or remaining in or upon 9/11 Memorial & Museum Property not open to the public, except with the express consent of 9/11 Memorial & Museum Staff, is prohibited. Any access onto or within any adjacent area under construction or closed to the general public is also prohibited.

VI. Security Screening Security screening is mandatory for all visitors that wish to enter the Memorial Museum, and will include screening of all bags, equipment, and belongings. Permissible baggage, handbags, backpacks, shopping bags, equipment, and belongings for visitors is limited to 8” x 17” x 19” per item.

VII. Mandatory Baggage Storage & Storage Services All Memorial Museum visitors must store large bags, backpacks, large umbrellas and any other objects deemed by 9/11 Memorial & Museum Staff to be too large or a danger to the exhibits and artifacts. The Memorial Museum will provide storage for visitors’ belongings in the Coat Rooms for the duration of their visit, located on the Concourse Lobby level and the Pavilion Auditorium level (2nd floor). 

At the discretion of 9/11 Memorial & Museum Security Staff, the 9/11 Memorial & Museum may not admit, nor provide storage for, visitors’ large personal items or belongings. Pursuant to Section VI (“Security Screening”), large items may not be admitted, nor stored in the Coat Rooms.

Unattended bags or belongings found anywhere on 9/11 Memorial & Museum Property will be subject to search and removal by 9/11 Memorial & Museum Security Staff. The 9/11 Memorial and Museum is not responsible for unattended bags or belongings.

VIII. Public Restroom Access Access to public restrooms inside the Memorial Museum is intended for ticketed Memorial Museum patrons only.

Restroom access for non-Memorial Museum ticket holders in extenuating situations may be granted at the sole discretion of 9/11 Memorial & Museum Security Staff. In such cases, the guest must enter through the Memorial Museum public entrance on the north side of the Museum Pavilion, pass through security screening, and be escorted at all times to/from the restroom area by 9/11 Memorial & Museum Security Staff.

IX. Re-Entry Into the Memorial Museum After entering the Memorial Museum and exiting the Museum Pavilion via the main public exit on the south side of the Museum Pavilion, Memorial Museum ticket holders cannot reenter the Memorial Museum for any reason (including to visit the Exhibition Spaces again, or to use the Memorial Museum’s public restrooms).

In the case of an emergency, re-entry into the Memorial Museum may be granted at the sole discretion of 9/11 Memorial & Museum security management. If a ticket holder is permitted re-entry, the guest must reenter through the main Memorial Museum public entrance on the north side of the Museum Pavilion, pass through security screening again, and be escorted at all times by 9/11 Memorial & Museum Security Staff.

X. Groups All groups of 20 individuals or more are required to designate their own “group leader” who is responsible for making ticket reservations/purchases, following proper Memorial and Memorial Museum group check-in procedures (explained by Memorial & Museum Staff at the time of booking a reservation, and outlined on the 9/11 Memorial & Museum’s website at www.911memorial.org/groups ), maintaining control over the behavior of group members while on 9/11 Memorial & Museum property, and acting as the primary liaison between group members and 9/11 Memorial & Museum Staff for the duration of the group’s visit.

XI. Guided Memorial Museum Tours Interpretative information inside the Memorial Museum will be provided by 9/11 Memorial & Museum Staff only, unless otherwise sanctioned by the 9/11 Memorial & Museum. Guided tours within the Memorial Museum conducted by any person, organization, or entity other than a 9/11 Memorial & Museum-sponsored entity are not permitted. While tour operators or other group leaders, including school officials, may reserve tickets for a group’s visit to the Memorial Museum, the tour operator is prohibited from providing his/her own interpretive/narrative/guided tour information while inside the Memorial Museum.

XII. Conformity with Official Signage While on 9/11 Memorial & Museum Property, all visitors shall comply with all posted signs.

XIII. Interfering with 9/11 Memorial & Museum Staff Functions Violating the order of or preventing the execution of duties by 9/11 Memorial & Museum Staff, to maintain order and control public access and movement is prohibited.

Threatening, resisting, intimidating, or intentionally interfering with 9/11 Memorial & Museum Staff engaged in an official duty, or on account of the performance of an official duty, is prohibited.

Pursuant to Section V Trespassing, failure to obey an order to leave 9/11 Memorial & Museum Memorial Property, or reenter 9/11 Memorial & Museum Property after being ordered to leave or not reenter, is also prohibited.

XIV. Report of Injury or Damage All persons suffering bodily injury on 9/11 Memorial & Museum Property or having knowledge of damage to 9/11 Memorial & Museum Property, are required to report the occurrence(s) to 9/11 Memorial & Museum Staff immediately following the incident. Pursuant to Section XIII Interfering with 9/11 Memorial & Museum Staff Functions, providing a false report to 9/11 Memorial & Museum Staff is prohibited.

XV. Prohibited Behavior & Disorderly Conduct The Memorial and Memorial Museum are places of solemn reflection dedicated to honoring and remembering the tragic events and the overwhelming loss of innocent life that occurred at this location and others on September 11, 2001 and February 26, 1993. Given the unique nature of the site and the tragedy that occurred here, proper decorum, personal behavior, and conduct is required from all visitors at all times in order to provide the entire visiting public with respect, and an equal opportunity to have an enriching and meaningful experience.

Dismissal from 9/11 Memorial & Museum Property is warranted upon 9/11 Memorial & Museum Staff’s determination that a visitor has engaged in disorderly or prohibited conduct. Disorderly conduct may include, but is not limited to, any of the following prohibited acts by visitors occurring anywhere on 9/11 Memorial & Museum Property:  

• Engaging in sporting and recreational activities  
• Making noise that is unreasonable, or behaving in a way that is inappropriate given the solemn nature of the Memorial and the Memorial Museum  
• Engaging in fighting, violent, or threatening behavior  
• Engaging in commercial activities, soliciting, and/or vending  
• Loitering or sleeping  
• Obstructing the use of public areas such as entrances, foyers, lobbies, corridors, concourses, offices, elevators, escalators, stairways, roadways, driveways, or walkways  
• Throwing or dropping any items from or at buildings or persons, or from or at any of the Memorial Museum overlook levels  
• Interfering with, or obstructing authorized vehicular traffic  
• Impeding or threatening the security of persons or property  
• Willfully defacing, destroying, or damaging 9/11 Memorial & Museum Property  
• Eating, chewing gum, or drinking inside the Memorial Museum, except in the café area (2nd floor inside the Museum Pavilion), or in designated areas during 9/11 Memorial & Museum-sponsored events  
• Using lighters, matches, and candles  
• Tampering with, damaging, and/or removing landscaping, and/or climbing trees  
• Leafletting or handbilling  
• Demonstrating or rallying  
• Engaging in expressive activity that has the effect, intent or propensity to draw a crowd of on-lookers, except the 9/11 Memorial will allow visitors:
• With a valid Memorial permit to perform musical works on the Memorial Plaza for a 20 minute period on one designated day each month in the spring, summer and fall provided that there is no sound amplification and groups are smaller than 50 people (Note: a $35 non-refundable permit application fee will be charged)  
• With a valid Memorial permit who are active members of the United States Armed Forces to conduct commissioning (enlistment) and re-enlistment ceremonies on the Memorial Plaza; and  
• With a valid Memorial permit who are active members of the United States Armed Forces, veterans, and first responders to hold official ceremonies on the Plaza provided that the group is limited to 50 people.

XVI. Prohibited Items Visitors are prohibited from bringing the following items onto 9/11 Memorial & Museum property:  

• Any item deemed inappropriate by 9/11 Memorial Staff  
• Marking instruments including spray paint, liquid paint, markers, glass cutters and/or other implements that could be used to mark, dye/color, scratch, gouge or otherwise deface property by mechanical or chemical means  
• Hazardous materials of any kind  
• Weapons and tools including firearms, knives, cutting tools, realistic replicas of firearms, disabling chemicals like mace, pepper spray, tear gas, chlorine, liquid bleach or compressed gasses or other potentially dangerous instruments; armaments or devices which can cause bodily harm to visitors, 9/11 Memorial & Museum Staff, or others, and/or physical harm to 9/11 Memorial & Museum Property; or any items specifically prohibited to possess as per New York State Penal Code  
• Explosives, including fireworks  
• Noise making or amplification devices, including but not limited to, radios and bull horns  
• Alcoholic beverages  
• Controlled substances  
• Narcotics which use is strictly prohibited by governmental regulation  
• Powdered substances, liquid soaps and bubbles  
• Glass bottles  
• Alkali metals

XVII. Photography, Videography, and Audio Recordings 9/11 Memorial & Museum Staff reserve the right to refuse access and/or photo, video, or audio recording rights to any visitor or group, at anytime, anywhere on 9/11 Memorial & Museum Property.

Any visitors to 9/11 Memorial & Museum Property, including members of the press/news media, must respect all other visitors, and must also realize that due to the unique somber nature of these locations, not all visitors wish to be photographed, videotaped, recorded or bothered in any other manner.

The following are prohibited on all 9/11 Memorial & Museum Property, unless otherwise authorized by the 9/11 Memorial & Museum’s Communications & Digital Media or External Affairs & Strategy Departments:  

• Taking photographs, videos, and/or audio recordings for advertising or commercial purposes, which includes, but is not limited to, publishing, selling, reproducing, transferring, distributing, or otherwise commercially exploiting the recorded media in any manner whatsoever  
• Using cameras and/or audio recording devices in any security screening area, other restricted areas, or in internal offices  
• Using tripods and/or professional camera and/or audio recording equipment  

Memorial Museum Inside the Memorial Museum, personal photos, video, and/or audio recordings are permitted for private, noncommercial use only, with some exceptions, noted below, and in all cases so long as the activity does not impede pedestrian traffic in any way.  

• All camera and/or audio recording equipment, including tripods, are subject to security screening pursuant to Section VI Security Screening and are permissible inside the Memorial Museum at the discretion of 9/11 Memorial & Museum Security Staff.  
• In permitted Memorial Museum areas, personal photography, videography, and audio recording is allowed as long as it does not impede pedestrian traffic or exhibition viewing in any way.  
• The use of a flash is prohibited in all Memorial Museum areas, at all times.

Photography, videography, and audio recording is prohibited in the following Memorial Museum areas:

• Security screening area (ground floor entrance inside the Museum Pavilion)  
•  September 11, 2001 (the historical exhibition), except whereas otherwise posted  
• In Memoriam (the memorial exhibition)  
• Auditorium (second floor inside the Museum Pavilion)\  
• Rebirth at Ground Zero (film presentation)  
• South Tower Gallery (interstitial space).

XVIII. Cellular Phone Usage

Memorial Museum Cellular phones must be silenced, and not used for placing calls, while visitors are in the Memorial Museum’s Exhibition Spaces. Phone calls can be made from the Concourse Lobby level and from the Museum Pavilion’s auditorium level (2nd floor). If visitors are using a Smartphone with an audio component to provide information, they must use personal headphones, or keep the device silent, while in the Exhibition Spaces.

XIX. Animals & Pets Access Animals and pets are not allowed on, or inside, 9/11 Memorial & Museum Property, except for service animals.

XX. Flowers, Floral Arrangements & Live Plants Admission

Memorial Plaza Flowers, floral arrangements, and live plants are permitted on the Memorial Plaza.

XXI. Musical Instruments Admission & Usage

Memorial Museum Musical instruments are prohibited inside the Memorial Museum, unless officially authorized by the 9/11 Memorial & Museum’s Communications Department or External Affairs Department. Musical instruments will not be stored at the Memorial Museum’s coat checks.

Memorial Plaza Visitors may carry musical instruments onto the Memorial Plaza as personal belongings, however they cannot be utilized, unless authorized by permit.

XXII. Wheeled Recreational Devices Admission & Usage

Memorial Plaza Personal-use recreational wheeled devices, such as rollerblades, bicycles, scooters, and skateboards, are permitted on the Memorial Plaza, however riders/users must dismount or disengage the devices, and cease using the wheeled devices while on the Memorial Plaza.

Memorial Museum  Personal-use recreational wheeled devices, such as rollerblades, bicycles, scooters, and skateboards, are not permitted inside the Memorial Museum. Such devices will not be stored at the Memorial Museum’s coat checks. Visitors are prohibited from leaving such wheeled devices unattended on the Memorial Plaza, pursuant to Section VIII Mandatory Baggage Storage & Storage Services; Unattended items on the Memorial Plaza will be subject to investigation and removal by 9/11 Memorial & Museum Security Staff.

XXIII. Strollers Admission & Usage

Memorial Plaza  Strollers of all sizes are permitted in public areas on the Memorial Plaza as long as they do not impede pedestrian traffic in any way.

Memorial Museum Strollers are permitted in the Exhibition Spaces, however, 9/11 Memorial & Museum Staff reserve the right to deny access into the Exhibition Spaces and/or the Memorial Museum if a stroller is too large and poses a danger to exhibits and artifacts. Oversize strollers, including jogging strollers, are prohibited inside the Memorial Museum and cannot be stored at the coat checks.

XXIV. Sketching

Memorial Plaza  Sketching with any type of material is permitted on the Memorial Plaza, as long as it does not impede pedestrian traffic in any way.

Memorial Museum Sketching, with a pencil only, is permitted inside the Memorial Museum, except for in the Exhibition Spaces, and in so far as the activity does not interfere with other visitors’ experiences nor impede pedestrian traffic throughout the Memorial Museum space in any way.

XXV. Sanitation & Refuse All visitors on all 9/11 Memorial & Museum Property must dispose of personal refuse and items for recycling in designated receptacles only. Removing objects from trash receptacles is prohibited.  

XXVI. Memorial Pools & Names Parapets Throwing or placing any items, including coins, in the Memorial Pools is prohibited. Using chalk or other harmful markers directly on the Memorial Names Parapets is prohibited.

XXVII. Memorial Museum Artifacts & Exhibitions Touching any artifact or exhibition item inside the Memorial Museum is prohibited, unless expressly authorized by 9/11 Memorial & Museum Staff, or as posted.

XXVIII. Press & Media Access Members of the news media will bear responsibility for acquiring all necessary releases from filmed or interviewed visitors on 9/11 Memorial & Museum Property. Any apparent loitering or harassment of Memorial, 9/11 Memorial Museum Store at Vesey, or Memorial Museum visitors who do not wish to be interviewed, photographed or filmed will result in dismissal from 9/11 Memorial & Museum Property, at the sole discretion of 9/11 Memorial & Museum Staff.

Memorial Plaza Credentialed members of the news media who wish to report, interview, photograph or record on the Memorial Plaza are encouraged to notify and make arrangements with the 9/11 Memorial & Museum’s Communications & Digital Media Department prior to their arrival. Members of the news media can engage the public no closer than fifteen (15) feet away from the Memorial Pools, the Names Parapets, and any entrance/exit to the Museum Pavilion.

Memorial Museum Credentialed members of the news media must receive prior written authorization from, and make advance arrangements with, the 9/11 Memorial & Museum’s Communications & Digital Media Department prior to their arrival. Authorized members of the news media will receive access to the Memorial Museum for a specified period of time for reporting, which may include photography, videography, or audio recording.

XXIX. Publication, Marketing & Advertising Permits Professionals documenting 9/11 Memorial & Museum Property through any means (photography, videography, audio recording, etc.) must receive written permission in advance from the 9/11 Memorial & Museum’s External Affairs & Strategy Department.

Members of the media, professional photographers, videographers, artists, etc. may use information obtained from the 9/11 Memorial & Museum, both physically and from 9/11 Memorial & Museum Staff or its designees, solely for the purposes of reporting information related to the following:  

• Programs presented by the 9/11 Memorial & Museum, 9/11 Memorial & Museum Staff, and/or its designees and constituent organizations  
• General information about any activity currently or historically that is taking or has taken place on or near what is now 9/11 Memorial & Museum Property  
• Anything, directly or indirectly, related to the organization or operation of 9/11 Memorial & Museum Property.

XXX. Limitation of Damages Under no circumstance shall the 9/11 Memorial & Museum, the Port Authority of New York and New Jersey, or their employees be liable for any damages (actual, direct, indirect, incidental, special, punitive, consequential, or otherwise) that may result from a member of the news media’s use, visit, or their inability to use or visit 9/11 Memorial & Museum Property, including without limitation, use of, or reliance on, information available on 9/11 Memorial & Museum Property or websites, interruptions, errors, defects, mistakes, omissions, deletions of files, delays in operation or transmission, non-delivery of information, disclosure of communications, or any other failure of performance.

XXXI. Willful Violation Any person who violates any provision of the 9/11 Memorial & Museum Visitor Rules and Regulations is subject to dismissal from 9/11 Memorial & Museum Property. A violator’s re-entry may also be prohibited at the discretion of 9/11 Memorial & Museum Staff. In such cases where warranted, the Port Authority Police Department or the New York City Police Department will be contacted for assistance and criminal charges filed.

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Moscow Metro Tour

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Description

Moscow metro private tours.

• 2-hour tour $87:  10 Must-See Moscow Metro stations with hotel pick-up and drop-off
• 3-hour tour $137:  20 Must-See Moscow Metro stations with Russian lunch in beautifully-decorated Metro Diner + hotel pick-up and drop off. 
• Metro pass is included in the price of both tours.

Highlight of Metro Tour

• Visit 10 must-see stations of Moscow metro on 2-hr tour and 20 Metro stations on 3-hr tour, including grand Komsomolskaya station with its distinctive Baroque décor, aristocratic Mayakovskaya station with Soviet mosaics, legendary Revolution Square station with 72 bronze sculptures and more!
• Explore Museum of Moscow Metro and learn a ton of technical and historical facts;
• Listen to the secrets about the Metro-2, a secret line supposedly used by the government and KGB;
• Experience a selection of most striking features of Moscow Metro hidden from most tourists and even locals;
• Discover the underground treasure of Russian Soviet past – from mosaics to bronzes, paintings, marble arches, stained glass and even paleontological elements;
• Learn fun stories and myths about Coffee Ring, Zodiac signs of Moscow Metro and more;
• Admire Soviet-era architecture of pre- and post- World War II perious;
• Enjoy panoramic views of Sparrow Hills from Luzhniki Metro Bridge – MetroMost, the only station of Moscow Metro located over water and the highest station above ground level;
• If lucky, catch a unique «Aquarelle Train» – a wheeled picture gallery, brightly painted with images of peony, chrysanthemums, daisies, sunflowers and each car unit is unique;
• Become an expert at navigating the legendary Moscow Metro system;
• Have fun time with a very friendly local;
• + Atmospheric Metro lunch in Moscow’s the only Metro Diner (included in a 3-hr tour)

Hotel Pick-up

Metro stations:.

Komsomolskaya

Novoslobodskaya

Prospekt Mira

Belorusskaya

Mayakovskaya

Novokuznetskaya

Revolution Square

Sparrow Hills

+ for 3-hour tour

Victory Park

Slavic Boulevard

Vystavochnaya

Dostoevskaya

Elektrozavodskaya

Partizanskaya

Museum of Moscow Metro

• Drop-off  at your hotel, Novodevichy Convent, Sparrow Hills or any place you wish
• + Russian lunch  in Metro Diner with artistic metro-style interior for 3-hour tour

Fun facts from our Moscow Metro Tours:

From the very first days of its existence, the Moscow Metro was the object of civil defense, used as a bomb shelter, and designed as a defense for a possible attack on the Soviet Union.

At a depth of 50 to 120 meters lies the second, the coded system of Metro-2 of Moscow subway, which is equipped with everything you need, from food storage to the nuclear button.

According to some sources, the total length of Metro-2 reaches over 150 kilometers.

The Museum was opened on Sportivnaya metro station on November 6, 1967. It features the most interesting models of trains and stations.

Coffee Ring

The first scheme of Moscow Metro looked like a bunch of separate lines. Listen to a myth about Joseph Stalin and the main brown line of Moscow Metro.

Zodiac Metro

According to some astrologers, each of the 12 stops of the Moscow Ring Line corresponds to a particular sign of the zodiac and divides the city into astrological sector.

Astrologers believe that being in a particular zadiac sector of Moscow for a long time, you attract certain energy and events into your life.

Paleontological finds 

Red marble walls of some of the Metro stations hide in themselves petrified inhabitants of ancient seas. Try and find some!

• Every day each car in  Moscow metro passes  more than 600 km, which is the distance from Moscow to St. Petersburg.
• Moscow subway system is the  5th in the intensity  of use (after the subways of Beijing, Tokyo, Seoul and Shanghai).
• The interval in the movement of trains in rush hour is  90 seconds .

What you get:

• + A friend in Moscow.
• + Private & customized Moscow tour.
• + An exciting pastime, not just boring history lessons.
• + An authentic experience of local life.
• + Flexibility during the walking tour: changes can be made at any time to suit individual preferences.
• + Amazing deals for breakfast, lunch, and dinner in the very best cafes & restaurants. Discounts on weekdays (Mon-Fri).
• + A photo session amongst spectacular Moscow scenery that can be treasured for a lifetime.
• + Good value for souvenirs, taxis, and hotels.
• + Expert advice on what to do, where to go, and how to make the most of your time in Moscow.

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