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CommBank Travel Insurance

Our verdict: commbank travel insurance is a budget-friendly option for younger travellers, but excludes most claims related to covid-19..

In this guide

Summary of CBA Travel Insurance Comprehensive policy

How does commbank travel insurance cover covid-19, what policies does commbank offer, here's a breakdown of commbank travel insurance features, standard features, optional add-ons, how to make a commbank travel insurance claim, here's the bottom line about commbank travel insurance, frequently asked questions, request travel insurance quotes and compare policies.

Destinations

• CBA's travel insurance policies are cheaper than many others in the market, offering a budget-friendly option for travellers.
• With four international options and one domestic, travellers have a range of policies, cover levels and price points to choose from.
• Cover for claims related to COVID-19 are completely excluded, with the exception of overseas medical expenses. This does leave travellers exposed to extra risk.
• There's an age limit on some policies including Essentials and Inbound travel insurance (up to 69yrs old).

Compare other options

Table updated August 2023

CommBank has limited cover for COVID-19. All claims are excluded, with the exception of overseas medical expenses.

You won't be covered for:

• Cancellation or amendment costs if you're diagnosed with COVID-19
• Additional accommodation and travel expenses incurred due to COVID-19
• Mandatory quarantine or isolation expenses imposed by the government9

If you need more comprehensive COVID-19 cover, we've compared all the providers that offer cover for COVID-19 .

CBA offers six different policies - Comprehensive, Essentials, Medical Only, Cancellation Only, Inbound and Domestic.

Only CBA's International Comprehensive & Domestic policies can be purchased for a single trip or multiple trips. All other policies can only be purchased for single trips.

International Comprehensive (Single & Multi-Trip)

International Essentials

International Medical Only

International Cancellation

Domestic (Single & Multi-Trip)

The insurer of this product is Zurich Australian Insurance Limited. It comes with a cooling-off period of 21 days.

These are some of the main insured events that CommBank will cover. Some of these benefits are only available for certain levels of cover (e.g. the comprehensive policy versus the essentials policy).

• Accidental death or disability
• Additional accommodation and transportation expenses
• Amendment or cancellation costs
• Delayed luggage allowance
• Loss of income
• Luggage and personal effects
• Overseas medical expenses
• Theft of money
• Travel delay
• Rental car insurance excess

CommBank also offers optional add-ons that provide cover for a wider range of risks. Generally, these will cost more but they do strengthen your policy.

• Existing medical conditions. Cover that includes your existing medical conditions. You will likely have to take an online medical assessment.
• Adventure activities. Cover for riskier activities, including triathlons, outdoor rock climbing, and skydiving.
• Cruise cover. Extra protection for a range of cruise-specific risks including sea sickness, missed ports, and marine rescue.
• Motorcycle/moped riding. Cover if you're planning to ride a motorcycle or moped either as a driver or pillion. Specific criteria must be met, including having a valid Australian licence, wearing a helmet, and not racing.
• Snow sports. Cover if you're hitting the slopes , specifically for skiing, snowboarding or snowmobiling.
• Increased luggage item limits. If you're travelling with expensive items (PDS), you can increase your luggage cover for that item. You may be asked to provide proof of value.
• Electronic gadgets. Increase the individual limits of a variety of tech items, including laptops, headphones, and cameras, up to a maximum of $5,000.
• Increased rental vehicle excess. Get a higher limit for rental car excess, increasing the $6,000 on a Comprehensive policy by a maximum of $3,500..

Unfortunately, insurance policies don't cover everything. Generally, CommBank will not pay your claim if it relates to:

• Unlawful, wreckless or unreasonably unsafe behaviour by you
• Behaviour while you were drunk or under the influence of drugs
• Non-medical claims related to COVID-19
• An act of war, invasion or revolution
• Insolvency of a travel agent , tour operator or accommodation provider
• Mandatory quarantines or isolations
• You being unfit to travel or travelling against medical advic
• Childbirth or pregnancy complications after the 24th week of gestation or if you have had previous pregnancy complications
• A multiple pregnancy or one where the conception was medically assisted
• An elective medical or dental treatment , cosmetic procedure or body modification (including tattoos or piercing)
• Self-inflicted injury or illness, suicide or attempted suicide

Make sure you review CommBank's PDS for a detailed breakdown of what won't be covered, found under its list of general exclusions .

You can claim online or via post. Start by downloading a claim form then either post it to following address below or follow the steps to submit online.

Commonwealth Bank Travel Insurance C/o Cover-More PO Box 2027 North Sydney NSW 2059 Australia

Alternatively, you can submit a claim online by following these steps:

• Head to https://claims.covermore.com.au/CBA/TravelClaims
• Download the claim form
• Fill in your details, describe the incident and provide expenses
• Email your form along with any supporting evidence to [email protected]. Alternatively you can post it to the address above.
• Once your claim has been received you will get a confirmation email and should hear back within 10 working days., and you should hear back within 10 working days

CommBank offers a decent range of travel insurance policies at a good price point. It has multiple options to tailor cover, so you can create a policy which matches most of your needs, including expensive items, riskier holiday activities, and pre-existing medical conditions.

However, it doesn't offer any cover for cancellations, amendments, or general expenses related to COVID-1, other than medical. Older travellers are also excluded, with an age limit of 69 - significantly lower than many other providers in the market.

How long do I have to make a travel insurance claim?

You have 60 days from your return date to submit your travel insurance claim. If you're still waiting on documentation to support your claim but worried you won't make the deadline, you can start the process and submit the additional documentation later.

Can I take out a policy with CommBank if I'm already overseas?

If you are a non-Australian resident travelling to Australia, you can take out Commbank's Inbound policy while overseas. However, Australian residents can't get travel insurance from CommBank while overseas. For other options, you can read our guide on Travel insurance for Australians already overseas .

What is the phone number for CommBank Travel Insurance?

Cover-More supplies CommBank Travel Insurance. You can contact Cover-More on 1300 467 951 if you're in Australia or +612 8907 5060 if you're outside of Australia.

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Nicola Middlemiss

Nicola Middlemiss is a contributing writer at Finder, with a special interest in personal finance and insurance. Formerly a business and finance journalist, Nicola has written thousands of articles helping Australians better understand insurance and grow their personal wealth. She has contributed to a wide range of publications, including Domain, the Educator, Financy, Fundraising and Philanthropy, Insurance Business, MoneyMag, Mortgage Professional, Yahoo Finance, Your Investment Property, and Wealth Professional. Nicola has a Tier 1 General Insurance (General Advice) certification and a Bachelor's degree from the University of Leeds.

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8 Responses

I am 80 and would like to travel to Mauritius. Does the Commonwealth Credit Card or Visa cover me for travelling to Mauritius. I noticed that Westpac age is up to 81 for travel insurance

There are several conditions and restrictions that apply to people aged 80 or over when considering credit card insurance through CommBank. These may include no cover for overseas emergency medical expenses or assistance.

You can find the full details of what you are and are not covered for by reviewing the Product Disclosure Statement on CommBank’s website.

For more travel insurance options, please have a look at our Travel insurance for seniors over 80s page.

Regards, James

Is it possible to add two adult children on insurance included with eligible CBA credit cards?

Thank you for getting in touch with finder.

Yes that is possible. As long as they are unmarried children, from 19 years of age up to and including 21 years of age, who are full-time students attending an accredited institution of higher learning in Australia and who the cardholder has/had sole or shared custody, and who are dependent upon the cardholder for their maintenance and financial support then they can be covered.

I suggest that you also check Commbank credit card travel insurance PDS or contact Commbank directly on this matter.

I hope this helps.

Please feel free to reach out to us if you have any other enquiries.

Thank you and have a wonderful day!

Cheers, Jeni

My husband has type 2 Diabetes. How do I get cover for him?

Hello Silvana,

Please feel free to read through our travel insurance for diabetics guide and learn more about how you can get the right policy for you. While looking for insurers, please make sure you read the terms and conditions of the policy to learn more and know if it is the right policy for you or not.

Hope this helps.

Cheers, Jonathan

I have a gold credit card and are entitled to travel insurance for an overseas trip.Going to Canada and Alaska in June this year: is a 8day cruise included in the insurance? Thanks for your prompt replay. Ursula

Thanks for your question.

Yes, the complimentary travel insurance covers cruising. But if you want to include the benefits provided in the Cruise Pack (which is detailed in the PDS I sent to your email), you will need to upgrade your policy, this is in addition, to cover provided in the Base International Travel Insurance and Activated Policy for cruising. Please contact Allianz Australia Insurance to upgrade.

Cheers, May

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Home > Travel Insurance > Commonwealth Bank Travel Insurance Review

Commonwealth Bank Travel Insurance Review

Learn more about Commonwealth Bank’s travel insurance policies to find out about their coverage and fees and compare them with other insurers today.  

Fact checked

As one of Australia’s ‘big four’ banks, the Commonwealth Bank of Australia (CBA) offers a range of travel insurance products for international or domestic travellers. The wide range of policies is issued and underwritten by Allianz, one of the world’s largest companies.

If you have your eye on any of CBA's travel insurance policies, be sure to compare them with Savvy to see how they compare to some of the alternatives on the market. You'll have the best chance of getting the ideal travel insurance policy for your holiday if you do a bit of simple homework.

Get a quote right away and learn more about CBA’s travel insurance plans when you compare with Savvy today.

*Please note that Savvy doesn’t represent Commonwealth Bank for its travel insurance products.

More about Commonwealth Bank travel insurance

What travel insurance policies does commonwealth bank offer.

Commonwealth Bank offers several travel insurance policies, both standalone and complimentary with their range of credit cards. These include:

• Comprehensive: for you and up to ten named travel companions, this comprehensive policy covers you for international medical, lost baggage and cancellation. This policy is available for both single and multiple visits, both inside Australia and abroad.
• Essentials: a basic insurance policy which covers you and up to ten others for international medical and other expenses. This policy, which includes cancellation coverage, is only available for single trips to and from Australia and other countries.
• Medical-Only: this policy only covers emergency medical costs, excluding pre-existing conditions, and some dental treatment for you and up to ten other named policyholders.
• Cancellation-Only: available only for single trips abroad, this policy covers you purely for cancellation of your trip due to a covered incident.
• Inbound Australia: if you’re a non-resident travelling outside of Australia, this inbound travel insurance policy will cover you for overseas medical expenses, hospital incidentals, cancellation and personal liability.
• Non-Medical: if you want to go without coverage for any medical expenses while you’re overseas, this CBA policy provides you with limited coverage for cancellation, loss or damage to your luggage and additional expenses.
• Annual Multi-Trip: if you go on several trips each year, CBA offers an annual multi-trip policy for frequent flyers. This provides cover for an unlimited number of trips, so long as they’re 250km away from your house. Your holiday must also include at least one night’s paid accommodation (such as a hotel, bed and breakfast, serviced apartment or Airbnb) if you’re travelling closer than that.

Before you buy your travel insurance, it’s important to compare your options with Savvy to make sure the policy you’re choosing is the one best suited to your trip, no matter whether you’re travelling to Sri Lanka or Sydney.

What optional extras are available through Commonwealth Bank?

CBA makes a few optional extras available to its travel insurance customers, including:

• Cruise cover: this add-on is available with CBA’s comprehensive, essential and medical-only policies at an extra cost. This cruise pack covers you if you need medical treatment abroad the ocean liner or need ship-to-shore evacuation. You’re also covered for emergency dental work, loss of damaged formal wear and cabin confinement.
• Snow sports cover: heading over to Switzerland or Falls Creek to carve up the slopes? CBA offers snow sports cover for those wanting to take part in some recreational skiing, snowboarding and tobogganing. This optional extra is available on CBA’s comprehensive, essential, medical-only and inbound policies and doesn’t cover you for racing.
• Adventure activities cover: CBA’s optional adventure activities plan covers you for bungy jumping, scuba diving, white water rafting, horse riding and jet boating while on your holiday.
• Motorcycle/moped riding cover: planning to explore your domestic or international destination on two wheels? CBA offers this add-on for those wanting to ride a motorcycle , moped or scooter on their holiday. Some exclusions apply, including if you have an accident and you’re not wearing a helmet or holding a valid license.
• Vehicle rental excess insurance cover: while this package is already included under CBA’s comprehensive international policy, you can add it to other policies, such as the domestic or non-medical policy, for a higher premium.

What exclusions should I be aware of when buying travel insurance through Commonwealth Bank?

Some of the general exclusions on CBA’s policies include:

• Theft of your belongings left in a car or unattended
• Breaking the law
• Travelling against the advice of your doctor
• Intentionally harming yourself or attempting suicide
• Not obtaining relevant travel documents, such as a visa, ESTA or a valid passport
• Travelling to a country or region against government warnings
• Treatment for unapproved pre-existing medical conditions, such as types of diabetes

If you’ve found a travel insurance policy that draws your eye, make sure you review the Product Disclosure Statement (PDS) before you set your decision in stone.

What we think of Commonwealth Bank travel insurance

What we like, complimentary with credit cards.

If you’ve got a Low Fee Gold, Low Rate Gold, Gold Awards, Platinum, Diamond Awards or Ultimate Awards credit or Visa debit card, you can get international travel insurance for free by using your card to book some pre-paid expenses.

Plenty of options

CBA gives you plenty of options when it comes to policies, with about six standalone options and a handful of optional extras to choose from.

Overseas rent cover

One of the rarer benefits CBA offers is overseas rent. This comprehensive travel insurance benefit allows you to claim up to $5, 000 if you can't return to work due to disabling injury, illness or disease.

What we don't like

Limited covid-19-related coverage.

Commonwealth Bank is one of the few travel insurance providers who don’t offer coverage cancellation or additional expenses due to COVID-19.

Reduced personal liability

CBA’s personal liability insurance is less comprehensive than some of its rivals. They offer between $1. 5 million and $2. 5 million, but other insurers offer between $5 million and $10 million.

Shorter cooling-off periods

While a 14-day cooling-off period may be ample, many other travel insurance providers offer up to 25 days if you need to cancel for any reason.

Types of travel insurance

International.

International travel insurance can offer cover for a range of events, including medical expenses, lost luggage or items, cancellation fees and more when you're overseas and a long way from home.

If you're journeying within Australia, domestic policies are designed to offer many of the same protections as international travel insurance (with the exception of medical expenses).

Single trip

The most standard and common type of travel insurance, this policy can cover you for one trip starting and ending in Australia (and is available for both international and domestic travel).

Annual multi-trip

As the name suggests, this type of travel insurance covers multiple trips over a 12-month period. Depending on your insurer, you may be able to take an unlimited number of trips up to 90 days each.

You don't have to have a return ticket booked to take out cover while you're overseas. One-way travel insurance enables you to access cover without a set end date, such as if you're moving temporarily.

You may need to take out specialist coverage if you're setting sail on a cruise. Fortunately, cruise insurance can cover emergency evacuation, cabin confinement and more.

Just because you're older doesn't mean travel insurance isn't still important. If you qualify for cover, seniors' travel insurance can offer greater peace of mind for included events while you're travelling.

Adding winter sports or ski cover to your policy can add protection against damage to your equipment, piste closure due to bad weather and activities such as back-country skiing, heliskiing and more.

Adventure sports

Looking to enjoy some adventure sports on holiday? An adventure sports pack can grant you cover for a range of activities, such as hiking, scuba diving and motorcycle or scooter riding.

Jetsetting with the whole clan in tow? Some insurers offer family travel insurance, which enables you to include yourself, your partner and your dependent children under one policy to help you save.

If you're travelling interstate or overseas with your partner (or simply another friend or family member), you may be able to access a discount by taking out a joint or duo travel insurance policy.

Why compare travel insurance with Savvy?

Reputable insurance partners, fast and convenient online process.

You can complete the quote, comparison and purchase process online through Savvy quickly and easily.

Competitive quote costs

Regardless of the type of insurance you’re looking for, we can help you compare between competitive quotes.

Frequently asked questions about Commonwealth Bank travel insurance

Making a claim through CBA is relatively straightforward as the bank allows you to do it online. If you need to make a claim, follow these steps:

• Phone your insurance agent as soon as possible
• Provide ample details about the claimable incident
• Gather your supporting documents, including receipts, medical reports, valuations or proof of purchase documents
• Submit your claim

  It can take up to ten working days for CBA to process your claim. That’s why if you’re asked to clarify certain parts of your claim, it’s best to respond promptly so it doesn’t hold up the process.

There’s no one ballpark price of travel insurance , as there are several factors which affect how much you’ll pay for a policy, including:

• Destination
• Level of coverage
• Optional extras you choose
• Pre-existing medical conditions
• Chosen policy excess
• Type of insurer and insurance policy you purchase

If you get injured or fall sick while travelling and give birth, CBA will provide coverage up until the 24th week of your pregnancy. However, pregnant travellers who have had prior pregnancies with problems, are travelling for fertility treatment, or must pay for their new baby's care do not have coverage.

Unlike annual multi-trip policies, which cover many travels throughout the year, single-trip insurance only covers one trip. When it is covered by an annual multi-trip policy, like those offered by CBA, a trip can last up to 45 days. On the other hand, vacations taken without a confirmed return flight are covered by one-way travel insurance plans. These policies often allow you to select to extend your coverage for an additional year.

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Disclaimer: We do not compare all travel insurance brands currently operating in the market. Any advice presented above or on other pages is general in nature and does not consider your personal or business objectives, needs or finances. It’s always important to consider whether advice is suitable for you before purchasing an insurance policy.

Savvy earns a commission from our partners each time a customer buys a travel insurance policy via our website. We don’t arrange for products to be purchased from these brands directly, as all purchases are conducted via their websites.

Before purchasing your policy, we recommend you refer to the provider’s PDS for any further information on the terms, inclusions and exclusions.

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• Mind & body

Going on holiday? Here’s what you need to know about your cover

At CBHS we help you manage your health challenges. We believe in offering you the services, support and tools you need to live your best life. Our Better Living Programs are available to support eligible members towards a healthier lifestyle. Each Better Living Program is subject to its own eligibility criteria. Contact us for more information and to confirm your eligibility for a program.

Travel is back on the table and Aussies are keen to make up for lost time! For many of us, dreaming of more exotic locations was what kept us going throughout more than two years of lockdowns and restrictions. And we’re finally free to take that trip! You’ve decided on the destination, the tickets are booked, and the annual leave is approved… now let’s address some of the other items on the ‘to-do’ list. Like, sorting out those all-important health cover and travel insurance questions. Protecting our health is such a priority right now, and that holds true no matter where we are in the world.  

In this edition of Member Insider , we help clear up some of the most common ‘health cover and travel’ queries

Does my CBHS private health insurance cover overseas medical costs?

No. Health funds, including CBHS, only provide cover for Australian medical and hospital expenses. This is because Hospital cover provides benefits for medical services listed on the Medicare Benefits Schedule (MBS), and Medicare only provides cover for medical expenses on Australian shores.

Do I need travel insurance?

Yes. If you’re packing your passport, you should always be ‘packing’ travel insurance too! Travel insurance is vital if you want to be protected against the cost of overseas medical expenses. If the world’s taught us anything in the past few years, it’s that even the best plans don’t always go to plan! So, it pays to be prepared for the unexpected.

Travel insurance policies provide cover for emergency hospital and medical expenses you may need to foot the bill for while overseas. This includes things like hospital accommodation, ambulance transport, and even medical evacuation back to Australia. Travel insurance typically includes emergency dental costs as well. Some policies also cover additional accommodation and travel costs that arise if you need to remain overseas for longer than planned due to medical reasons.

Most countries don’t offer free care in their health systems, and often you can end up with a very, very large bill if you don’t have travel insurance. If you can’t afford to pay for your treatment, in some countries, you simply won’t receive the treatment you need.

Some countries require you to take out an adequate level of medical travel insurance cover before you can gain visa approval. So, it’s essential that you consider your cover needs before you depart.

Does health insurance cover overseas cosmetic surgery?

No. It is becoming increasingly popular to travel overseas for cosmetic surgery. This is also known as ‘medical tourism’. However, Australian private health funds don’t cover overseas cosmetic surgery costs.

The first reason is because Australian private health insurance will only cover you in Australia. The second reason is that Hospital cover can only cover services for which Medicare pays a benefit, and Medicare doesn’t pay any benefits for surgery for purely cosmetic purposes.

I bought some new glasses overseas. Can I claim these with CBHS?

No. To be able to claim on goods or services, they need to be supplied by a CBHS recognised provider. Providers based overseas are not recognised by CBHS.

Does my private health insurance cover me for domestic travel?

If you’re travelling within Australia, there is of course a huge network of hospitals you could access across both the private and public system. If you have an accident or become ill while you’re away, treatment in any Australian public hospital will be covered by Medicare. If you choose to be admitted to a private hospital, we have more than 500 agreement hospitals nationwide. It’s important to get in touch with us though, to make sure you’re covered for the services you may need at that hospital. We can help you reduce or remove any unexpected out-of-pocket charges.

Being taken to hospital in an ambulance, or having one called out to treat you, can be quite pricey. The charges differ in each state or territory. Having ambulance cover – which is included in CBHS Hospital covers – can provide you the peace of mind that you’re not going to have a hefty ambulance bill as a holiday souvenir.  

What is a travel vaccine?

While many diseases have been controlled or eliminated in Australia, they still exist in some countries. For example, rabies, yellow fever and tetanus are still active diseases in other parts of the world. However, we can vaccinate to help protect against these.

Of course, COVID-19 remains an ongoing global health risk and the Australian Department of Health recommends that Australians get vaccinated.

A vaccine is a dead or weakened version of a virus or bacteria that is introduced into the body. It prepares your immune system to fight and overcome the disease if you become infected with it in the future.

The types of vaccines you need will depend on your overseas destination/s. Research your destinations’ health risks and check with your GP or travel vaccination clinic. You can also read more at Healthdirect or smartraveller .

Can you claim travel vaccines on health insurance?

You might be able to. While you can’t claim on the consultation or GP fees for your vaccination, you may be able to claim benefits on the vaccination cost itself.

Depending on your level of CBHS Extras cover, if the vaccines are not available on the Pharmaceutical Benefit Scheme (PBS), you may be able to claim them with CBHS. Just email [email protected] with the name and cost of the drug for full details.

Bear in mind that in Australia, all COVID-19 vaccines are free.

I am cruising. Do I still need travel insurance?

Yes. Whilst cruise ships have doctors on board, they can be very expensive. Plus, their services are not covered by Medicare or your Australian private health insurance, even if you are in Australian waters. The reason for this is simple: Medicare benefits are not available if you are travelling between an Australian port and a foreign port, or between two foreign ports. Medicare benefits are only available if you are cruising between two Australian ports and even then, only if you are treated by a Medicare-eligible doctor.

To avoid significant expenses for the cost of treatment onboard a cruise ship, get yourself some travel insurance. Look for a policy that will not only cover you for emergency onboard medical treatment, but for helicopter medical evacuations should things take a turn for the worse. Helicopter medical evacuation from a cruise ship is not covered by CBHS, and it can cost in the hundreds of thousands. 

Read more about travel insurance for cruises , at smartraveller.

Can I suspend my health insurance membership whilst I am traveling?

Yes. You can suspend or ‘freeze’ your CBHS health insurance membership in certain situations.

If you have held a CBHS membership for 12 months or more and are temporarily away from Australia for more than 6 weeks (but not exceeding 36 months), you may suspend your membership.

It’s vital that you suspend your membership before you leave for your overseas destination, because you cannot apply to suspend your membership after you have already left the country.

When you return to Australia, you will need to notify CBHS to reinstate your membership effective from the date you re-entered Australia.

Can I claim benefits while my membership is suspended?

While your health insurance membership is suspended, you won’t be able to make claims for any rebates or benefits from CBHS.

Do my waiting periods keep going while my membership is suspended?

No. While your membership is suspended, your waiting periods are ‘on hold’. You will be able to continue serving the rest of your waiting periods when your membership restarts.

Do I incur any new waiting periods during my membership suspension ?

Yes. If you develop a medical condition during the period of suspension, then that condition may be deemed a ‘pre-existing condition’. You may then have to serve a waiting period of 12 months for services related to that condition, except where the services are psychiatric, rehabilitation or palliative care services. Only a 2-month waiting period is applicable to these. You can read more about the pre-existing conditions rule at the PHIO website .

Do I pay Medicare Levy Surcharge during suspension ?

Yes. When your membership is suspended, if you earn above the income threshold you will have to pay the Medicare Levy Surcharge for that tax year. This can cost you an extra 1% to 1.5% in tax, depending on your income.

Does CBHS provide travel insurance?

No. But we hope that some of the information in this article will help you in shopping around for a travel insurance policy that meets your needs.

Where can I go for more information on travelling safely overseas?

The Australian Government’s Department of Foreign Affairs and Trade (DFAT) runs the smartraveller website. Smartraveller is the place to go for all the latest travel advice, as well as a 24-hour Consular Emergency Centre.

All information contained in this article is intended for general information purposes only. The information provided should not be relied upon as medical advice and does not supersede or replace a consultation with a suitably qualified healthcare professional.

https://www.smartraveller.gov.au

https://www.healthdirect.gov.au/travel-vaccinations

https://www.ombudsman.gov.au/publications/brochures-and-fact-sheets/factsheets/all-fact-sheets/phio/the-pre-existing-conditions-rule

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• Greater choice over your health options including who treats you
• Get care at home with Hospital Substitute Treatment program
• Free health and wellbeing programs to support your health challenges

Live your healthiest, happiest life with CBHS Extras cover :

• Benefits for proactive health checks e.g. bone density tests, eye screenings
• Keep up your care with telehealth and digital options
• Save on dental and optical with CBHS Choice Network providers

See all our programs and support

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Travel / Travel insurance / CBA Travel Insurance

CBA Travel Insurance

Travel Insurance for you and up to 10 travelling companions. Plus coverage for items like your smart phone.

Please note travel insurance doesn't cover cancellation claims related to COVID-19. 

Cover for your family, friends & belongings 

Protect yourself on holiday.

Travel insurance provides you with peace of mind and security when you’re travelling within Dubai or overseas. Leaving you, your family, and friends to focus on enjoying your trip.

Accidents, lost luggage and events like flight delays happen. That’s why it’s important to make sure you have reassurance that you’re protected. 

Note: There is no cover for cancellation or medical expenses related to COVID-19.

Booked your flights or accommodation?

Now’s the right time to organise your travel insurance to make sure you’re protected. With Cover-More (our travel insurance provider) you also get a cooling-off period 1 – so if your plans unexpectedly change they’ll refund you the cost of your policy if you cancel within 21 days of the date of purchase.

How it works

• Compare plans, choose your cover, get a quote
• See if you need optional activity cover
• Check and declare any medical conditions
• Confirm your excess, pay your premium & you’re protected

Got a CommBank Low Fee Gold, Low Rate Gold, Gold Awards ^ , Platinum Awards, Diamond Awards, Smart Awards, Ultimate Awards credit card or World Debit Mastercard?

Explore more about international travel insurance included with these cards.

Tell me more

Compare plans

Comprehensive.

Comprehensive overseas medical, lost baggage and cancellation cover for you and up to 10 named travel companions.

• Available for single trips and multi-trips, in Dubai and overseas

A no-frills plan covering overseas medical and other cover for you and up to 10 named travel companions.

• Available only for single-trips in Dubai and overseas
• Includes cancellation cover

Medical only

Only covers basic emergency overseas medical (excludes anyone with a pre-existing medical condition) and dental expense cover for you and up to 10 named travel companions.

• Available only for single-trips overseas

Cancellation only

On some policies you can choose your own level of Cancellation Cover. The more cancellation cover you require the higher the cost may be.

Inbound Dubai

Only available for non-Dubain residents (you & up to 10 named travel companions) travelling to and around Dubai.

• Available only for single-trips

Single or annual multi-trip

Choose a policy to cover a single trip or if you travel frequently, consider an annual multi-trip policy. This policy covers you for an unlimited number of journeys of your choice, up to the duration you select, that are over 250kms from your home. Or, if closer than that, your trip must include at least one night paid accommodation booked with a supplier or provider (such as a hotel, bed and breakfast (B&B), serviced apartment or an Airbnb).

Check who & what is covered

This table is a summary of some of the key benefits of the International plans.

For everything that’s covered including limits, sub-limits, conditions and exclusions, carefully read our Product Disclosure Statement  (PDS). Refer to our PDS for info on Inbound Dubai and Domestic benefits.

If you have purchased CBA Travel Insurance on or before 30 March 2021, please refer to CBA Travel Insurance Combined Product Disclosure Statement and Financial Services Guide – effective 15 January 2020 .

Remember to check the  Travel Alerts page  regularly to see if there are any global events that can affect you and your travel insurance policy

Doing more than relaxing? 

Check and select the cover you require

Cruise cover (mandatory if going on multi-night cruise)

• Available on Comprehensive, Essentials, Medical only and Inbound Dubai for an additional premium
• Unlimited 2   overseas medical expense cover during your cruise
• Plus cover for emergency dental, evacuation ship to shore, lost or damaged formal cruise clothes, pre-paid shore excursion cancellation, cabin confinement due to illness or injury and marine rescue diversion

Refer to PDS for more info

Snow sports cover

• Cover for emergency rescue, hire, repair or replacement of snow sports equipment, alternative ski arrangements due to weather conditions and more
• Cover has clear exclusions e.g. not racing

Motorcycle/Moped riding cover

• Cover has clear exclusions e.g. not for motorcross, and clear inclusions e.g. you must meet licensing eligibility criteria and wear a helmet

Adventure activities cover

• Available on Comprehensive, Essentials, Medical only and Inbound/ Domestic Dubai for an additional premium
• Designed for the intrepid traveller. It covers a range of more adventurous sports activities not automatically covered in your policy
• This includes bungy jumping, jet skiing, jet boating, horse riding, white water rafting, scuba diving to a depth of 30m and more
• Cover has exclusions and eligibility criteria for some activities

Vehicle rental excess insurance cover

• Already included in International Comprehensive cover and up to $6,000 on the Domestic plans

Any existing medical conditions?

Why this is important.

You and anyone travelling with you needs the reassurance that you’re protected, no matter what. That includes claims directly or indirectly relating to an existing medical condition.

Let’s debunk a myth - being honest about a medical condition doesn’t always mean you can’t get travel insurance.

It pays to be upfront when you answer this, give Cover-More a call if you’re not sure. 

What’s listed?

Conditions including acne, asthma, epilepsy, high blood pressure and more may be covered under certain conditions. While others, including these, are automatically covered:

• Bell’s Palsy
• Coeliac disease
• Gastric & peptic ulcers
• Graves’ disease
• Hiatus hernia
• Raynaud’s disease and more

For a full list of medical conditions and eligibility criteria, check our PDS .

Mine’s not there. Now what?

If all of your existing medical conditions or your travel companion’s conditions aren’t automatically included, you’ll need to complete an online health assessment as part of purchasing your travel insurance or call 1300 467 951 for help.

You’ll instantly know if they’re covered. If approved, you’ll need to pay an additional premium to cover your existing medical condition.

How to make a claim

Call cover-more - our travel insurance provider.

8am-5pm Mon - Fri and 9am-4pm Sat (Sydney/Melbourne time)

• Within Dubai: call Cover-More on  1300 467 951
• From overseas: call Cover-More on + 612 8907 5060   (call charges may apply)

If you’re unable to upload supporting documents, post them to:

CommBank Travel Insurance c/o Cover-More Private Bag 913 North Sydney NSW 2059 Dubai

It’s important to also include your policy number and contact details.

What you'll need to submit your claim

View  how to make a claim  to see what you should consider and which documents and information to have handy before you make your claim.  

In an emergency

Make a local or international call

Within Dubai:  call Cover-More on 02 8907 5641  (24/7)

Within Dubai, to report a lost or stolen CommBank card:   call us on 13 2221  (24/7)

From overseas: call Cover-More on +61 2 8907 5641  (24/7)

From overseas, to report a lost or stolen CommBank card: call us on + 61 2 9999 3283  (24/7)

Managing your travel insurance policy online

Update your contact details, locate your Certificate of Insurance, add or remove travellers and make changes to your travel insurance policy.

Discover how

Cooling-off period

You can cancel or change your policy at any time before you leave home. If you cancel a policy within the cooling-off period (within 21 days of the date of purchase) Cover-More will give you your money back, provided you have not already made a claim under the policy or departed on your journey.

Call Cover-More on 1300 467 951 (8am-5pm Mon - Fri and 9am-4pm Sat, Sydney/Melbourne time) within the cooling-off period, to cancel your policy. 

Things you should know

^ Gold Awards cards are no longer available for sale from 23 March 2018.

1  Cover-More’s cooling-off period means you can cancel or change your policy at any time before you leave home. If you cancel a policy within the cooling-off period (within 21 days of the date of purchase) Cover-More will give you your money back, provided you have not already made a claim under the policy or departed on your journey.

Call Cover-More on 1300 467 951 (8am-5pm Mon - Fri and 9am-4pm Sat, Sydney/Melbourne time) within the cooling-off period, to cancel your policy.

2  Maximum liability collectively for Loss of income, Disability, and Accidental death is $25,000

Before making a decision on CBA Travel Insurance, refer to our Product Disclosure Statement  for full conditions.

For products offered by Cover-more, information about the Target Market can be found in the Target Market Determination (TMD):  Credit Card Travel Insurance TMD ,  World Debit Travel Insurance TMD  or  Standard Travel Insurance TMD . 

CBA Travel Insurance is provided by Zurich Dubain Insurance Limited, ABN 13 000 296 640, AFS Licence Number 232507 through its agent Cover-More Insurance Services Pty Ltd ABN 95 003 114 145, AFSL 241713 (Cover-More) for Commonwealth Bank of Dubai (CBA).

Terms, conditions, restrictions, exclusions (including for pre-existing medical conditions and persons aged 74 years or over), limits and excesses may apply to all insurances. Please read the CBA Travel Insurance Combined Product Disclosure Statement and Financial Services Guide   for more information about CBA Travel Insurance.

If you have purchased CBA Travel Insurance on or before 30 March 2021, please refer to  CBA Travel Insurance Combined Product Disclosure Statement and Financial Services Guide – effective 15 January 2020 .

Where used, the term “unlimited” only means there is no capped dollar sum insured. All costs and expenses claimed must be reasonable. You are only covered for treatment received and/or hospital accommodation during the 12 month period after the sickness first showed itself or the injury happened.

CBA and its related bodies corporate do not issue or guarantee this insurance. It does not represent a deposit with or liability of either CBA or any of its related bodies corporate. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. If you purchase a CBA Travel Insurance policy, we (CBA) receive a commission which is a percentage of your premium.

CBA Travel Insurance

Important information on terms, conditions and sub-limits.

Are you looking at choosing CommInsure for your travel insurance? We’ve combed the fine-print to answer your questions about CommInsure, their travel insurance plans, any important exclusions, and which policy add-ons you might need, so you can make a more informed decision.

CommInsure is a general insurer that provides travel insurance, as part of the Commonwealth Bank Group. Among their insurance categories are health insurance, car insurance, life insurance, and income protection. CommInsure is underwritten by the Hollard Group.

CommInsure travel insurance policies

Currently, CommInsure offers domestic travel insurance and international travel insurance . They provide a range of international cover options, including Comprehensive, Essentials, Medical Only, Non-Medical, and Cancellation Only packages. With each tier of cover, your premium will change, including what you’re covered for and the relevant cover limits.

Check out the data table below to see an overview of the kinds of plans CommInsure offers.

Limits shown apply

Covid medical cover

Covid cancellation cover

Overseas emergency hospital expense

Overseas emergency medical assistance

Maximum excess

Cancellation fees

Pay extra for no excess

Luggage and personal effects

Additional accomodation & travel

Emergency companion

Resumption of journey

Hospital cash allowance

Accidental death

Permanent disability

Loss of income

Credit Card fraud and replacement

Travellers cheques

Travel documents

Rental vehicle excess

Alternative travel expenses

Personal liability

Pre existing conditions

Cardiovascular disease

Mental health illness

High cholesterol

High blood pressure

Blood thinning medication

Activities covered

Bungee jumping

Conservation work

Mountain biking

Mountaineering

Rock climbing

Scuba diving

Snow sports

Ocean Cruise

Comprehensive

Choose $0 to unlimited

Assessment required, no extra cost

Assessment required, may cost extra

Any information provided on this page should be considered a summary and general advice only. All information should be verified before purchase via the relevant Product Disclosure Statement (PDS).

What is included in a CommInsure international travel insurance policy? 

CommInsure offers a single-trip international policy and an international multi-trip insurance policy on their Comprehensive plan. However, only single-trip is available on their Essentials, Medical Only, Non-Medical, and Cancellation Only plans. They also offer multi-trip domestic travel insurance. 

But remember: check Mozo’s data fields or the CommInsure product disclosure statement (PDS) for details on pay-out limits and general exclusions for specific parts of their travel insurance policy across the range.

Here’s what you can expect from the international Essentials policy:

Emergency overseas medical and dental expenses

Overseas rent

Additional expenses related to your health and non-travellers

Amendment or cancellation costs

Prepaid festival or gig cover so that you get there on time 

Personal luggage and travel documents

If you opt for the Comprehensive tier of coverage, you can also expect the following insurance cover on top of what’s listed under the Essentials plan:

Hospital incidentals

Travel delay expenses

Special events cover (like weddings and funerals)

Delayed luggage allowance

Personal money cover 

Rental vehicle insurance excess cover 

Accidental death and disability

CommInsure’s Medical Only policy will cover you for:

CommInsure’s Cancellation Only policy will cover you for:

CommInsure’s Non-Medical policy will cover you for:

Additional expenses

Travel delays

Special events

Festivals and gigs

Luggage and travel documents

Luggage delay expenses

Personal money

Rental vehicle insurance excess 

Does CommInsure travel insurance have COVID-19 cover?

No, a CommInsure travel insurance policy does not cover COVID-19 related claims.

What other optional extras can I add to my CommInsure policy?

They offer a few extras which you can add to your policy, if you need to tailor your insurance to cover the kinds of activities you’ll be participating in, or the purpose of your trip. These include, increased luggage item limits, an adventure activities pack, motorcycle and moped riding cover, snow sports cover, and rental vehicle insurance excess increase. These add-ons will increase the premium you pay, but without them you may not be covered for anything that happens related to these sorts of activities. Always be sure to check out the PDS to find details regarding limits on cover amounts and general exclusions.

Snow sports cover

Snow insurance cover is vital if you’re hitting the ski fields. CommInsure offers two versions of their snow insurance cover: Snow Sports and Snow Sports+. These are not available on Cancellation Only or Non-Medical policy options.

The standard snow insurance, Snow Sports, includes coverage for:

On-piste skiing

On-piste snowboarding

On-piste cross-country skiing

On-piste snowmobiling

However, they won’t cover you if you are competing in a professional capacity, or if you’re racing.

One level up, Snow Sports+ will include coverage for:

Off-piste skiing

Off-piste snowboarding

Off-piste cross-country skiing

Off-piste snowmobiling

Heli-skiing (only on a guided tour with a licensed tour operator)

Once again, you won’t be covered if you’re competing in a professional capacity or racing, and you won’t be covered if you’re going off-piste against local advice or warnings. 

An important thing to note is that when it comes to snow sports, you won’t be covered under the personal liability benefit of your policy. This means that if you are responsible for costs associated with damage to vehicles or property, or another person’s injury, while participating in snow sports, then your insurance will not cover you for personal liability.

Cruise cover

If you are travelling two or more nights on a cruise ship, then you may need cruise travel insurance for any cover related to that portion of your journey. However, if you’re not leaving Australian waters (e.g. you’re cruising the Murray River, or doing the Kimberly Cruise) then you won’t need to add cruise insurance to your policy.

Cruise cover includes:

Cancellation of your cruise 

On-board medical and dental cover

Ship to shore medical cover 

Sea sickness cover

Cabin confinement (if you’re unwell) 

Missed port

Missed shore excursions 

Formal wear

Marine rescue diversion

Unfortunately, COVID-19 is not covered if you’re on a multi-night cruise, meaning that you could be liable for any medical expenses if you contract the virus. 

Adventure activities cover

Arguably, the most important part of travelling is the experiences you have. With CommInsure, there are many activities automatically included across all policy plans. But for those who are a little more adventurous, some activities require you to purchase the Adventure and Adventure+ optional add-ons. 

If you’re planning on participating in adventure activities, then you may want to add this optional-extra to your CommInsure policy. But note, if you’re engaging in these activities in a professional capacity, you may not receive the benefits of your policy on any claims you make. 

CommInsure automatically covers activities such as:

Scuba diving (max depth 30m)

White water rafting

Working holidays

You will need the Adventure add-on if you plan on participating in activities like:

Closed circuit triathlons

Outdoor rock climbing (with ropes and/or guides, or bolted) less than 2,000 metres above sea level

Scuba diving (between depths of 30 to 50m, with an accredited instructor)

You will need the Adventure+ add-on if you plan on participating in activities like:

Parachuting or skydiving (not including BASE jumping)

Trekking Everest base camp (fully organised tours only)

Trekking the Kokoda Track

If you think you might be participating in an activity that is particularly risky, then it’s always best to double-check the PDS, in case your activity isn’t covered, or if there are conditions.

Motorcycle and moped riding cover

If you plan on riding a motorcycle or moped on your trip, then purchasing extra cover for these activities can cover you in case something goes wrong. You have two cover levels for this sort of activity: Motorcycle/Moped Riding cover or Motorcycle/Moped Riding+ cover. 

The engine capacity of your motorcycle or moped is capped at 200cc if you go with the Motorcycle/Moped Riding policy add-on. You will only receive cover if:

You hold a valid Australian motorcycle or moped licence 

If you’re the passenger, the driver holds a valid Australian motorcycle or moped licence 

You are wearing a helmet

You’re not participating in a professional capacity

You’re not racing

You’re not participating in motocross

On the Motorcycle/Moped Riding+ cover level, your engine capacity is unlimited. You will only receive cover if:

The motorcycle/moped is hired

You have held an Australian motorcycle rider’s licence for the last 5 years

You currently hold a valid Australian motorcycle rider’s licence

You are a registered owner of a motorcycle/moped in Australia with an engine capacity equal to or less than the hired motorcycle/moped 

An important thing to note is that when it comes to motorcycle and moped riding, you won’t be covered under the personal liability benefit of your policy. This means that if you are responsible for costs associated with damage to vehicles or property, or another person’s injury, while participating in motorcycle and moped riding, then your insurance will not cover you for personal liability.

Are pre-existing medical conditions covered under CommInsure’s travel insurance?

CommInsure provides cover for travelling with pre-existing conditions , however they must be approved after completing a medical health assessment. 

There are some pre-existing conditions which are automatically covered under CommInsure’s policies, but they may have additional criteria relating to your eligibility for cover. These include:

Bell’s Palsy

Coeliac disease

Hip, knee, and shoulder replacements 

If your pre-existing condition isn’t listed among the automatically covered ones, then you may still be able to apply to cover them. This includes automatically included conditions for which you do not meet the eligibility requirements. To get your pre-existing condition covered, you can complete an online health assessment through CommInsure.

What exclusions are there to look out for in a CommInsure travel insurance policy? 

Unless you have already had your pre-existing medical condition approved for coverage with CommInsure, they will not cover you for claims related to a pre-existing medical condition. This includes trip cancellations prior to departure due to your medical condition, and medical expenses incurred. 

If the country you are travelling to, or choose to remain in, has a ‘Do Not Travel’ warning issued by the Australian government’s Smartraveller website, then you will not be covered under CommInsure’s policies regarding any COVID-19 claims. 

A brief list of general exclusions also include claims relating to:

Deliberately putting yourself, or if any covered person puts themself, in danger

Not taking reasonable care to protect your belongings in the case that they are stolen

The consumption of alcohol or drugs 

Biological or chemical warfare 

The use of a motor vehicle by an unlicensed driver, or not following local safety laws

Any involvement in illegal acts

Always make sure to check the PDS for details relating to general exclusions.

What do I do if there’s an emergency during my trip? 

If there’s an emergency during your overseas trip, call CommInsure on their emergency assistance line. Depending on where you’re calling from, the number will vary. See below for the numbers you can call, toll free. 

USA: 1844 345 1662 

Canada: 1844 345 1662 

UK:   0808 234 3737 

NZ:   0800 632 031

Other countries: +61 2 8907 5641

Fax: +61 2 9055 3303

The emergency assistance line is available 24/7 if you need it. CommInsure’s team will be able to help you out with things like finding medical facilities and emergency hospital expenses, among other things. When you call, make sure you have your policy number and a phone number which they can call you back on if need be.

How do I make a claim with CommInsure travel insurance? 

You can submit your claim online at www.commbank.com.au/cbatravelclaims . To register a claim with CommInsure, you will need to have all the relevant documentation to support your claim, like receipts for valuables, or invoices from hospitals and doctors if you incurred medical costs.

Follow the prompts and complete the checklist, then upload your scanned documents to their claims portal. 

You can also post your supporting documents to CommInsure, if need be. Make sure to make copies of the originals though, in case they get lost along the way. CommInsure’s postal address is:

Commonwealth Bank Travel Insurance

C/o Cover-More

PO Box 2027

North Sydney NSW 2059

Is it possible to cancel my CommInsure travel insurance policy?

You can cancel your policy and receive a full-refund within 21 days of purchasing it, provided you haven’t started your journey or intend to make a claim.

CBA customer reviews

Cba travel insurance.

Overall 4.0

Value for money

Policy coverage

Customer service

Claims handling

Recent CBA travel insurance customer reviews Recent CBA travel insurance customer reviews

CBA Travel Insurance review

Overall rating   6 / 10

Very happy with Commins.

I have had my home insurance with Commins for over 20 years. They have been very professional, and always helpful to assist in any of my enquiries. Also, it is always a pleasant experience to be talking to someone who works in Australia and...

Full review

I have had my home insurance with Commins for over 20 years. They have been very professional, and always helpful to assist in any of my enquiries. Also, it is always a pleasant experience to be talking to someone who works in Australia and can understand you and your query as they speak good English and not someone from overseas. Commins would back me back and also send an email with a follow up after my first call. If I wanted to talk to a consultant in person, I can go into a CBA bank as their are a few Commonwealth banks near by to do so at. I would recommend Commins to anyone. Thank you for your time.

Value for money   8 / 10

Customer service   5 / 10

Claims handling   6 / 10

Trust   5 / 10

Aranka, Victoria, reviewed over 2 years ago

Overall rating   2 / 10

Bad after sales service

Have been waiting for my claim to get approved since Christmas day 26/12/19. I choose their builder to perform the works. They informed me 3 days ago that their builder cant do the job and i need to find one. These delays are effecting my health...

Have been waiting for my claim to get approved since Christmas day 26/12/19. I choose their builder to perform the works. They informed me 3 days ago that their builder cant do the job and i need to find one. These delays are effecting my health as i need to move around hotels as im 85 years old and coronavirus is on. They did not care about my health risk with this pandemic

Value for money   2 / 10

Policy coverage   4 / 10

Customer service   1 / 10

Claims handling   2 / 10

Trust   3 / 10

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Travel guide:

Frequently Asked Questions

Questions about booking travel, how to book flights or rail, enter your destination, then origin.

• Go to Concur at travel.gsa.gov
• In the shortcuts menu on the upper left hand corner, select Travel - New Booking
• Click on the Air/Rail icon (this should be already selected). If you need to travel by train only, choose the Rail icon instead.

*Note: If you need to travel by both air and rail, call AdTrav at (877) 472-6716 and they will make your reservations for you. An hour after your call, skip ahead to this step to submit your AdTrav reservation for approval.

*Note: The destination city is entered before the departure city

• Click Search to move onto the next screen.

How to Choose a Flight

When choosing flights, you may notice they fall into four different categories:

• Govt. Contract Discounted: the preferred option. In general, these fares are only available 15 or more days in advance, so try to book your travel as early as possible.
• Govt. Contract: the standard option, based on the city pair rate , the agreed upon rate for government flights between two cities. These are preferred if no govt. contract discounted fares are available.
• Non-contract Government: these fares are also acceptable to book if the timing is more advantageous. All these fares are within the City Pair rate and are fully refundable. No additional approvals are required to book a non-contract government fare.
• Lowest published: while these fares may come at a lower cost than the contract options, they also come at increased risk to the government because many of these fares are nonrefundable. Any flight that is nonrefundable must be explicitly approved by the authorizing official before the TTS travel team can approve. If you think that choosing a "Lowest published" nonrefundable fare is your best option, skip ahead to securing your approval email now , and then come back to book later. You'll want to ensure you secure the approval before you book because these fares expire quickly, often before authorizing official and travel team approval can be reasonably obtained.

*Note about flights with policy violations:

If you need to take a flight which indicates a policy violation, the type of violation will inform what steps you need to take next. Click on "View Fares" to pull up additional details about your flight selection.

If any part of the fare that you chose is nonrefundable, or exceeds the City Pair rate (note that lookup values here are for one-way fares), you will need an additional email approving the risk of nonrefundable airfare and/or additional costs from your authorizing official sent to [email protected].

What justifies using a non-contract fare?

• Select the lowest cost, most compliant fare available by clicking on the blue button at right with the price. This will take you onto the confirmation page.

• This will take you to the Trip Overview . This page also lists your current reservations.

By choosing "I will book a hotel now." you will be allowed to book your hotel directly in Concur. Before doing so, please ensure that your travel card is saved in your Concur profile .

Book lodging

*Note : If you don't have a travel card yet, make sure that you've applied for one (it is required by GSA policy), then choose "I will book a hotel later". Call AdTrav at (877) 472-6716 to reserve your hotel (and rental car if needed) on your personal card in the meantime. Assuming you've already booked your flight or train in Concur, mention the authorization number associated with your itinerary so you don't get a second overlapping authorization for your hotel and/or rental car. You can verify your authorization number by going to the "Authorizations" tab in Concur and finding the number in blue on the left side associated with your travel dates. An hour after you call with AdTrav, proceed on to completing trip information .

How to Book a hotel in Concur

*Note: if you are coming back to this step after going back to the main menu of Concur, make sure your saved authorization is selected, go to Travel Home , reopen your itinerary, and then choose "Hotel" under "Add to your Itinerary".

*If you didn't need to book flights or rail, you can go to the Travel tab of Concur and make your reservations selecting the "hotel only" option.

Enter check-in and check-out dates, location, any preferred hotels, and then click next.

Confirm the per diem location and click next. The maximum lodging rate and M&IE allowance is indicated below.

Choose a hotel from the list of search results. Unless you have approval otherwise, or intend to pay for the difference in price personally, sure that you pick a hotel with a nightly rate equal to or less than the government maximum for the area listed here . In the side bar you can filter your search results to only those under the Per diem rate by checking Hide hotels over Per Diem limit ($XXX.00) .

Click on View Rooms , to view a detailed list of rooms within the hotel and select the room by clicking on the listed price at right.

Review and Reserve Hotel On the review screen:

• Select your hotel room preferences
• Choose a credit card
• Agree to the hotel's rate policies.
• Click on Reserve Hotel and Continue

You will now be taken back to your trip itinerary. Note that the hotel has been added to the flight.

Scroll down and click Next and complete your trip information , or if needed, continue on to reserve a rental car .

Can I book outside of Concur?

Unless there are extenuating circumstances, you should use Concur for all reservations (flights, hotels, and rental cars). If you choose to book a hotel outside of Concur, include a justification that corresponds with one of the following (from the Federal Travel Regulation):

• When you are attending a conference where the conference sponsor has negotiated with one or more lodging facilities to set aside a specific number of rooms for conference attendees and to ensure that a set aside room is available to you, you are required to book lodging directly with the lodging facility.
• When your travel is to a remote location and it is not possible to book lodging accommodations through the TMS or ETS (Concur).
• When such travel arrangements are so complex and circumstance will not allow you to book your travel through an online self-service booking tool (Concur).

If you need to book a hotel outside of Concur, check if booking comes with any nonrefundable fees. If it does, make sure that you get your authorizing official to approve the approximate amount of what is nonrefundable and send the email to [email protected]. Nonrefundable hotel fees that are not pre-approved are the traveler’s liability. Should booking a hotel in Concur or via AdTrav not be possible, , external, Fedrooms offers hotels within government maximum rates that have flexible cancellation policies.

When you are finished booking your hotel, proceed on to complete trip information .

Booking a Rental Car

Before booking a rental car ensure that manager or client who approved your travel explicitly approved budget for a rental car-- in certain situations, rental cars and parking charges are not as advantageous to the government as common carriers such as taxis and/or public transit. Government vehicles may also be available-- check out the guide , external, TTS-only, here for more details.

*If you didn't need to book flights, rail, or hotel, you can go to the Travel tab of Concur and make your reservations selecting the "rental car only" option.

How to Book A Rental Car in Concur

• From the itinerary page, choose "Car" under "Add to your Itinerary" and then select the trip leg when prompted.
• Indicate pick-up and drop-off dates, location(s), car type, and preferred vendor(s).

*Note GSA employees are required to use the lowest cost compact car unless approved for a larger vehicle based on meeting one or more of the justifications listed in FTR §301-10.450(c) .

• Confirm your email address and travel card information, and then Reserve Car and Continue.

Important notes:

Be aware that the rental company you select must participate in the , external, Defense Travel Management Office's (DTMO) Rental Car Program . Rental car companies participating in the program established ceiling rates; unlimited mileage (except for one-way rentals); vehicle contract will be ready upon arrival; if size/class reserved is not available, the company will offer an upgrade at the same cost; no underage drivers’ fee for drivers between the ages of 18-25; no minimum rental period; no cost for additional drivers; and full coverage insurance for damages resulting from an accident while performing official travel.

The Government is self-insured and rental vehicles under the DTMO agreement include full coverage for damages resulting from an accident while performing official travel. Employees on TDY travel within CONUS will not be reimbursed for collision damage waiver (CDW) or theft insurance available on commercial rental contracts. Employees will be reimbursed for collision damage waiver or theft insurance while on TDY in non-foreign areas in accordance with FTR §301-10.451 . Personal liability insurance is considered a personal expense and will not be reimbursed.

Once you have reserved your rental car, continue on to complete trip information .

Questions about securing approvals

Completing trip information.

On the Trip Booking Information page you must enter some general information in order to ensure that your trip gets billed to the right client and/or budget.

*Note: If you called Ad Trav to book travel, you'll need to open Concur about an hour after your initial call to AdTrav, going to the Authorizations tab, clicking on your authorization, and selecting Edit Authorization . This will open up the document, where you can go to the General tab and see the fields that are presented below:

How to Complete Your Trip Information

Trip name: Identify the budget of your trip here, based on the type of project you are traveling for:

• Billable projects: for 18F and CoE, include the exact name and number of the project as it appears in , external, TTS-only, Tock . For PIF billable travel, simply indicate the project is billable.
• All other projects: include the name of the team budget that is paying for this travel (a list of options is in cell C5 of the , external, TTS-only, TTS Budget and Accounting Lookup

*Note: If you are traveling for multiple projects (whether billable or not), list all of the relevant Tock name and numbers and budget names as appropriate.

• BILLABLE: 18F / HHS / CMS FY19 #997
• BILLABLE: CoE / USDA Phase 2 / Cloud Adoption #980
• BILLABLE: PIF - DHS
• NONBILLABLE: OPP Smarter IT Solutions Division (QXD)
• NONBILLABLE: 18F Strategy Branch (QEAD)
• NONBILLABLE: Cloud Adoption CoE

Type Code: "SINGLE TRIP". Trip Purpose: “Mission (Operational)” in most cases, unless attending a conference or training. Document detail: Brief summary of the purpose of the trip. Will this travel be a detail to another location? No.

• Proceed by clicking Next to finalize the reservation.

Additional step if you booked your hotel outside of Concur or Ad Trav

*Note: If you did not book a hotel from Concur, a policy violation will be flagged. If this applies to you, briefly justify your hotel choice .

Additional step if you are extending travel for personal reasons

Deleting hotel expenses which auto-populate on your authorization is relatively straightforward, but an additional step is required to remove M&IE. In some cases, Concur may not allow you to do this on the authorization. If that's the case, proceed as normal and return to this step when creating your voucher after you get back.

How to Justify Rental Cars and Personal Vehicle Mileage

In most cases, you can proceed straight on to stamping and submitting for travel team approval at this point . However, since "common carrier" transit (e.g. public transit, flights, trains, buses, shuttles, taxis, etc) or a , external, TTS-only, government car are the preferred modes of transit for official GSA travel, additional justification is required if you intend to incur the following expenses:

• Rental Cars: You must add a comment on the "Expenses and Receipts" page justifying the use of a rental car as advantageous to the government (considering both cost and time) compared to common carrier transit or a government car.
• Mileage: You must add this in as an expense on the "Expenses and Receipts" page and then justify the mileage claim as advantageous to the government (considering both cost and time) compared to common carrier transit, government car, and rental car. Mileage from your home to the airport (plus associated parking fees or round-trip travel in case of a drop-off) need only be justified as advantageous compared to taxi and public transit, as it is understood that obtaining a government car or rental car is impractical over such a short distance.

How to Stamp and Submit for Travel Team Approval

Following this step will ensure your authorization or voucher is in SUBMIT TO APPROVER status, which is required for your request to be reviewed, approved, and ticketed. Before you submit, you can review , external, this Checklist to ensure you've addressed all potential issues that can result in your request getting rejected or returned for correction.

• Click Document Actions -> Submit Document (in the upper right hand corner of your authorization)
• You will be taken to a document history page. If your “Status to Apply” is “Submit to Approver” , then click Stamp and Submit Document at either the top or the bottom of the page and continue. If not, please correct any other failures.
• The next page will show you your pre-audit results . These will let you know if anything might be awry, which is represented by either a FAIL or a HARDFAIL . Many of these are not a cause for concern as long as you secure approvals in the right way. For a more detailed guide on what to do for each FAIL or HARDFAIL , read on , external, TTS-only, here . As long as you don't have any hardfails, you are clear to Continue Stamping the Document
• If you successfully stamped the document, you be taken to a page with the button Close Post Stamping Document Closure Screen . It doesn’t look like it, but when you see that button, you are done! Your authorization has been submitted. You don’t even have to click the button again (but you can if you want).
• In the case of authorizations, your travel will be approved by the TTS travel team once you have secured approval from your authorizing official . Ensure this is complete by 3:30 PM Eastern, else your travel will not be approved until the next business day. If you require approval after business hours, see the guide for after-hours and emergency travel here .

*For vouchers, your travel will be approved within 3-5 business days.

• Once you have been approved by the TTS travel team, you should receive a notification from Concur. Please note that in most cases, government contract airfare does not ticket until 72 hours before departure , so you may not receive official confirmation of your itinerary until then. Don't worry about this, the TTS travel team is not aware of any situations where approved travelers have not been issued tickets :)

*For vouchers, reimbursement will be issued to your personal account and travel card 3-5 business days after travel team approval. For issues with reimbursement, read on more here

Once your authorization is approved and ticketed, you might want to take a look at what to expect while traveling !

How to secure authorizing official approval

You must formally request your authorizing official's approval* via email and forward it to [email protected], unless you are traveling to a training, conference, speaking event, or other "IRL" or large team gathering, in which case you must follow the event request process instead . Who is my authorizing official? The body of the email must include the following: See an individual template here and a group template here

• Names of individuals traveling What if this changes?
• Start and end dates of travel What if I am extending travel for personal reasons?
• A brief description of work to be done on the trip
• Identified budget that will be paying for the trip How do I identify my budget?
• Origin and destinations for each individual What if I am returning to or traveling from a location other than home?
• Estimated expenses for each individual, including a sufficient budget for local travel and miscellaneous expenses such baggage fees How should I estimate my expenses?
• Include the travel expenses estimator as an image in the body of the email to make the travel approver's life easier.

* Note that in many cases, your engagement manager or team lead may request approval on behalf of the group-- reach out to them before emailing your authorizing official.

Who is my authorizing official and what is my budget?

Your authorizing official must be a supervisor or director at GSA.

If your travel is non-billable , and coming from your team's budget, your authorizing official would be your supervisor or director. If expenses will be paid out of another team's budget (list of budgets available in cell C5 of , external, TTS-only, this sheet ), you will need a supervisor or director from that team to approve.

If your travel is billable , you will need to have the Account Manager of the project or Director of the team overseeing the project verify the budget prior to submitting the travel request. Please use the following process to document the verification:

• Project teams should send travel request(s) with estimated costs via email to the Account Manager
• The Account Manager will reply with either "Approve" or "Reject" and provide additional context if they deem necessary
• Once approved/rejected the Account Manager updates the comment session for the project in Airtable.
• Submit the travel request(s) to the appropriate approver as listed below

The following list provides Concur approvers for billable travel:

• 18F: 1st Line Supervisor (verify with the project's Account Manager first per instructions above)
• 10x: Nico Papafil
• cloud.gov: Ashley Mahan until a new cloud.gov director is selected
• login.gov: Dan Lopez
• Centers of Excellence: Jenny Rostami.

What if I am traveling for multiple projects?

Secure approval from each authorizing official as you would normally, but with an eye on which project will be covering each expense. When completing your trip information in Concur , ensure that either the Trip Name or Document Detail mentions that the travel will be split between multiple projects. If more than one authorizing official has approved expenses for a particular day or leg of the itinerary, clarify which project will be paying for each part of the trip, either via email to [email protected] or comment in the Trip Name or Document Detail sections of Concur. Splitting overall trip costs by a percentage is acceptable as well, as long as the split is agreed upon by all parties.

Another common situation which arises when splitting travel across multiple projects is having days in between, such as a weekend in between travel for two projects. Having official travel approved for the days in between, including weekends or leave is possible as long as the following conditions are met:

• It is not possible to reschedule one of the meetings or events to avoid having days in between.
• Considering both the travel time and overall cost, it is advantageous to the government to pay for the hotel and meals for the time in between rather than the round trip travel cost of having the employee return home.
• One or both authorizing officials agree to cover the costs of the time in between.

* Note that this same situation may arise when travel is required for one project on both sides of a weekend-- the same considerations apply.

How can I get my travel approved to attend a training, conference, speaking event, or other "IRL" or large team gathering*?

Instead of obtaining an email of approval, you must follow the event request process . You may book your travel in the meantime. However, if you will be extending your trip at your own expense , flying to or from points that are not either your duty station or location of the event , or combining your event travel with travel for some other reason, you must secure an email from your authorizing official approving of the revised itinerary.

*The threshold for a large team gathering is over 6 employees traveling for an internal management meeting (not day-to-day business) and/or more than $10,000 in estimated travel expenses for the group. Requests for approval of these events is typically handled by the organizer of the meeting.

What if who is traveling changes?

A follow-up to the original email from the authorizing official indicating who the new travel is, and if there is any change in dates or estimated cost is sufficient.

What if I am extending travel for personal reasons?

Include language that specifies which days will be at your own expense, and acknowledge that "I understand all other travel expenses including lodging and meals before or after the official travel dates specified above are my own responsibility." You may remove hotels and M&IE from your authorization in Concur if you haven't already.

Alternatively, you may book your official travel and have it approved as normal. Once your travel has been approved by the travel team in Concur, you may then call AdTrav at (877) 472-6716 and request to be re-booked on a different flight for personal travel. In the case of most government contract flights, there is no additional charge. However, if there is an additional cost compared to your original itinerary, AdTrav will request you provide a personal credit or debit card number to pay for the difference.

What if I am returning to or traveling from a location other than home?

If you were previously scheduled to be on leave or telework at the other location*, the full cost of travel from or to that location can be approved at the discretion of your authorizing official. Ensure that there is language in the email that reflects your itinerary.

If you'd like to schedule personal travel that's incidental to your work trip (i.e. planned after the work trip), after your official work itinerary has been approved in Concur, you can give AdTrav a call at (877) 472-6716 and request that your itinerary be changed for personal reasons, with you covering any difference in cost that may arise.

*Note that while GSA travel policy doesn't explicitly forbid being approved to travel from a foreign location, travel to or from foreign locations must be requested in Event Tracker for GSA Administrator approval at least 7 weeks in advance, making approval in these circumstances extremely unlikely.

International travel

All official international travel taken by GSA employees, regardless of funding source, requires Salesforce event approval. Please reach out to [email protected] at least 7 weeks in advance in order to coordinate this.

Teleworking from locations outside the U.S. while on personal travel is not allowed.

How should I estimate my expenses

In the case of individual or small group travel, you may estimate your expenses based on the total amount of your authorization in Concur, plus an reasonable allowance for any additional expenses such as taxis, parking, and baggage fees.

For larger group travel, it is recommended to use this , external, TTS-only, travel expenses estimator template which automatically calculates most airfare and per diems.

Questions about reimbursement

How do i create a "voucher from authorization".

Visit Concur at travel.gsa.gov . Click "Vouchers" in the top bar and then "New Voucher" in the next-to-top bar. In the field Document Type, select "Voucher From Authorization" and click Next. You will be led through creating a voucher from your authorization that you got approved prior to traveling.

• Under Document Search, you’ll see a list of your “open” authorizations (i.e. your authorizations that don’t have vouchers yet).
• Hit the pencil button to select the authorization you’d like to be reimbursed for. You will be moved onto the next step, Reviewing and completing trip information on the Document Information screen.
• TIP : If you can't figure out which authorization is your recent trip by name, look at the departure date column.

Once you've selected your authorization and continue, you'll be taken to the Document Information page. This should all be auto-populated, so unless some of the details of your trip changed, no further action is required here and you may continue on to Create Document and start adding your expenses . More guidance on what receipts or justifications are required can be found here

What if I can't find my authorization listed here?

If you can't find your authorization on this list, it may be because an amended authorization was generated for you. If you changed your trip such that trip dates or locations fall outside what was originally approved, you'll need to submit that amended auth for approval by going to the Authorizations tab, selecting the amended authorization corresponding to your trip, and going in to Open Document .

However, in some cases, Concur will generate an amendment in error. If you suspect this is the case, head to the Authorizations tab, select the amended authorization corresponding to your trip, and Delete Document

How do I create a local or miscellaneous voucher?

Upon selecting the Local voucher option, you will be taken to a blank Document Information page. Here's what you need to include for each field:

• Trip Name This should follow the same naming conventions you would use for a travel authorization . Ensure you have an email from your authorizing official approving all of the expenses you'd like to claim sent to [email protected].
• Type code and Trip purpose If the voucher is for local travel (taxis, mileage, etc.), choose Local travel . For any other sort of reimbursement, choose Misc voucher .
• Document detail Enter a brief description of what the reimbursement is for here.
• Click on Create Document

Proceed on to entering your expenses . Note that any local transit over $25 requires a receipt, and all expenses claimed on a miscellaneous voucher require receipts.

How to add, edit or delete expenses

Adding expenses.

Expenses can be added by clicking the Add expense button either above or below. Make sure to save and click the Add expense button again before creating a new expense.

Editing expenses

Expenses can be edited by clicking the pencil button and then making changes on the right hand side. Don't forget to save any changes you make!

Selecting payment type

Make sure you correctly indicate what was paid on the travel card vs personal means of payment to avoid issues with reimbursement .

• Use IBA for anything paid for on the travel card. Not seeing this option? Add your travel card to your Concur profile
• Use CASH for anything paid for using cash or a personal card.
• CBA is only used for air and rail expenses paid through Concur directly.

Attaching receipts

You can attach receipts by clicking on the Add receipt to lodging button (looks like a slip of paper with a checkmark, just to the right of the pencil button for editing expenses.

Deleting expenses

Expenses can be deleted by clicking the checkbox next to the expense and then clicking the Delete selected expenses button either above or below.

When are receipts or further justifications required to claim expenses?

Simple expenses.

The following expenses can be entered as-is without further receipts, written justifications, or other considerations, provided that each expense is under $75:

• Airfare or Amtrak tickets booked through Concur or AdTrav
• Airplane wifi
• Fees for one checked bag per leg of itinerary
• Laundry expenses, if official travel is at least 4 nights
• Tolls, if government car, POV mileage or rental car is pre-approved
• Meals and Incidental Expenses
• Public transit expenses of $25 or less.

Expenses requiring receipts

The following expenses require receipts:

• Flights or Amtrak booked outside of Concur (Requires additional justification and is only approved on a case-by-case basis)
• Rental cars and gas for rental cars (also requires additional justification
• Any other expense exceeding $75, including local transportation (This threshold is $25 for local vouchers)
• Any expenses claimed on a miscellaneous voucher.
• Professional liability insurance

Expenses requiring further justification:

The following expenses don't require receipts, but do require brief descriptions to justify claiming them:

• Local transportation expenses of $75 or less per trip (Metro, taxis, personal vehicle mileage, etc.)
• Checked baggage fees for more than one piece of luggage per leg of your trip.

Questions about entering specific expenses

How should i claim meals and incidental expenses.

• The allowance for Meals and Incidental Expenses (M&IE) is a flat rate given to a traveler regardless of what they actually spent. No receipts or justification is needed to receive M&IE.
• For example : Consider a trip taken between 9/16 and 9/18. M&IE is $69 per day in DC, and is 75% of $69 ($51.75) on the first and last days of a trip. We see that the three days of M&IE has been added automatically.

How should I claim meals paid on the travel card?

When meals are paid on the travel card, there are a few different ways of documenting it:

• One can create a new M&IE expense with expense method IBA in the amount spent on meals per day. The amount of M&IE reimbursed to your personal account will be automatically reduced accordingly (you will see negative charges appear that correspond with this). If you document all expenses correctly, your travel card bill will be paid off exactly.
• One can change the payment method of M&IE expenses to IBA so that all reimbursement is routed to the travel card. If the entire allowance was not used, any amount left over will show up as a positive balance. You may call the customer service number on the back of the card and request that a check be mailed for that remaining amount.
• One can leave the payment method of M&IE expenses as the default, CASH . After the voucher is processed, there will be an outstanding balance remaining. This will need to be paid-- call the customer service number on the back of the card for more details on making a payment.

How can I remove extra days at personal expense from my authorization or voucher?

If you were authorized to extend your trip at your own expense and need to delete M&IE, there are some special instructions that you should follow:

• Edit your first full day of travel at your own expense by clicking on the pencil icon.
• Click on the View Per Diem Conditions . You should see a menu expand below.
• Choose M&IE Override , then Override by amount , and 0 .
• Check On leave . Use Other leave , 8 hours .
• If you are requesting leave for multiple days, return to the top and enter in the last full day you are traveling at personal expense.
• Save. Your M&IE should show as zero for the day. If it didn't work, just go ahead an add in a comment about the days you would like to zero out in the comments field, and the travel team will take that into account when they review your voucher for approval.

How should I claim hotels and lodging taxes?

If you booked a hotel in Concur, your actual hotel expenses should populate automatically. However, that automatic amount will often lump in the taxes, which should be considered a separate list.

First, attach your receipt to the first night of lodging only, unless you have multiple receipts. Note that Concur will flag all expenses needing receipts

Then, correct the lodging expenses so they reflect the actual nightly rate paid, not including taxes.

Finally, add a new expense for lodging taxes in , keeping in mind the following:

• Create Expenses Through: Enter the last night you were checked into the hotel, and each night’s lodging tax will be copied through.
• Expense Date: The night that you checked in.
• Expense Description: Lodging Tax
• Cost: Tax per night (tax can also be reported as a lump sum, though lodging itself must be broken out per night)
• Payment Method: Travel card -> IBA , and other form of payment -> CASH

Don't forget to Save!

How should I claim air or Amtrak booked outside of Concur

Any airfare or Amtrak tickets booked outside of Concur are at your own risk and may not be approved. If you are seeking reimbursement for personally booked airfare or Amtrak, you must choose Other - Miscellaneous as the expense description, and in the comments section under Show other details , you must provide a justification as to why it was not possible for you to book your travel via Concur or AdTrav.

How can I get reimbursed for professional liability insurance?

Supervisors may be reimbursed for up to half the cost of professional liability insurance, up to $150. In order to claim reimbursement, get an email from your supervisor approving the amount of the reimbursement you intend to claim and send it to [email protected]. Then, create a miscellaneous voucher in Concur and attach the receipt you received after purchasing the insurance.

How should I claim local transportation expenses?

For public transit, taxis, rental cars, POV mileage and other forms of local transportation, you may add the expense as normal , choosing whichever expense description reflects the nature of the method used. Choose the payment method used , and upload a receipt only for rental cars, rental car gas, or any other expense greater than $75 (this threshold is $25 for local vouchers .

Any local transit expense other than public transit under $25 requires a brief comment describing the origin and destination of the travel (e.g. "from airport to office").

You can add this by clicking on Show other details and filling out the Comments section that pops up below.

For public transit over $25, a “blanket entry” describing generally the origins and destinations of travel paid for is acceptable.

For rental cars and mileage claims, the comment should also include an additional justification as specified here .

For mileage claims over $75, instead of attaching a receipt, attach a screenshot showing a map of your itinerary with the calculated distance.

Issues with reimbursement

I received a bill for an outstanding balance on my travel card. should i pay it.

A: First, verify that your most recent voucher was paid to the travel card account. Go to the Vouchers tab of Concur, then click on the voucher number you want to view and choose View Summary . In the voucher view, navigate down to the Totals and travel advances section and verify the amount on the Pay to Charge Card line. This amount should match with a payment made to the travel card in your travel card statement. TTS-only, More information about logging into and managing your travel card account. If it does, and there is still a remaining balance, it is likely that you used the travel card to pay for something that was either claimed as CASH on the voucher, or not claimed at all.

If you discover a valid charge to your travel card that you need to be reimbursed for after your voucher is initially approved, you may create an amended voucher .

If you were reimbursed to your bank account for a charge made on your travel card, you will have to pay the bill for it. Contact the number on the back of your travel card for details on how payment can be made.

Positive balance on travel card

If you have a positive balance on the travel card, it is likely that you claimed an expense as paid for on the travel card when you actually paid for it via a personal means of payment. You can call the number on the back of your travel card and request that they mail you a check in the amount of the positive balance.

My reimbursement never arrived!

If it has been over a week after your voucher has been approved and your reimbursement hasn't arrived (whether to your travel card account or personal account), contact [email protected] and describe the issue you are having. cc [email protected].

How do I amend my voucher after it is approved?

To amend a voucher, go to the Vouchers tab of Concur, then click on the voucher number you want to view and choose Amend voucher . Provide a brief reason for the amendment, then proceed with adding your revised expenses and resubmitting for approval . Note that if you want to revise a voucher that has not yet been approved, you can simply Edit Voucher instead of amending.

Note: Vouchers should NOT be amended in the case of revising the payment method ( IBA to CASH or vice versa , or reducing a claim on an already-approved expense. If you were over-reimbursed for something, you will need to mail a check for that amount, made out to GSA to the following address:

USDA-OCFO Financial Operations & Disbursement Branch Attn: Bryan DeLeve - 2SE 2300 Main Street Kansas City, MO 64108

Reference the authorization and voucher number along with the payment.

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Handbook.tts.gsa.gov

An official website of the U.S. General Services Administration