corporate travel agent job description and duties

Resume Builder

• Resume Experts
• Search Jobs
• Search for Talent
• Employer Branding
• Outplacement

Travel Agent Job Description

Travel agent duties & responsibilities.

To write an effective travel agent job description, begin by listing detailed duties, responsibilities and expectations. We have included travel agent job description templates that you can modify and use.

Sample responsibilities for this position include:

Travel Agent Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Travel Agent

List any licenses or certifications required by the position: TICO, GDS, CTC

Education for Travel Agent

Typically a job would require a certain level of education.

Employers hiring for the travel agent job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Associates, Education, Business, Tourism, Hospitality, Communication, Marketing, Business/Administration, Design

Skills for Travel Agent

Desired skills for travel agent include:

Desired experience for travel agent includes:

Travel Agent Examples

• Microsoft Word (.docx) .DOCX
• PDF Document (.pdf) .PDF
• Image File (.png) .PNG
• Responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service
• Active participant in formal in house training class for up to 12 weeks and/or on the job training learning the reservation process, computer reservation system (CRS), customer service standards and the account specifics
• Learning to apply the customer service, computer reservation system (CRS), and specific account standards after completing in house training class, utilizing resources available to them
• Follow Training guidelines
• Creates domestic reservations for clients to include air, hotel, rail, and ground transportation
• Supports accounts
• Receives direction and supervision from a range of positions, including but limited to the training liaison, training manager, lead travel counselor, supervisor and/or manager
• Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues
• Booking travel requirements - to include air, hotel, rail and car hire - both within the UK, Europe and further afield
• Being aware of their travel budgets and offering advice on the best deals available
• You will strengthen the CWT brand
• Ticketing and researching ticketing problems
• Quality control of ticketing and reservations
• Research and obtain competitive rates, utilizing knowledge of preferred vendor programs
• Perform accounting and financial duties including invoicing and cost allocations
• 40 hour work week, some overtime may be required
• Ticketing reservations and making any necessary changes and amendments as plans change or are cancelled
• Delivering first-class customer service each and every time you answer a call or email
• Previous travel industry experience - this might be flight centre/low cost fares or leisure/retail/tour ops
• A good working knowledge of GDS/CRS - ideally Sabre
• Fares and Ticketing knowledge- we offer a route to formal certification if needed
• A welcoming telephone manner - a clear and confident command of English is essential
• Good worldwide geography and keen attention to detail
• Familiarity with and, with minimal assistance, capable of utilizing ARC Agent's Handbook and standard travel reference material for airline, rail, hotel/resort, information to efficiently and effectively accommodate Agency clients
• Utilize GDS to research and secure reservations
• Utilize ARC Agent’s Handbook and standard travel reference material for airline, rail, and hotel/resort
• You need to be able to lift and move travel stock and other materials (up to 25lbs)
• You must be available to work most Saturdays and some evenings to support goal achievement
• You need to be able to pass comprehensive criminal background check and thorough hair sample drug screening
• We prefer candidates with at least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal orientated environment
• We prepare all of our Travel Agent Trainees for their new role by ensuring their successful completion of our Travel Agents Trainee program which requires some travel for training
• Our Agents are more likely to succeed if they are proficient with various internet search engines, Microsoft Office and the ability to quickly transition from one vendor system to another while typing at least 30WPM
• And services
• Handle changes to travel itineraries as needed (flights, cars)
• Booking all travel requirements for our business travel clients
• Handling any amendments, cancellations and schedule changes as they arise
• Delivering exceptional customer service for each and every client
• Making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations, familiar with domestic and international travel
• Providing solutions to travel related problems clients may have experienced with arrangements during after-hours or emergency situations
• Sales skills - You'll have that edge when it comes to sales and understanding how to provide amazing customer service
• Travel experience - You'll be a globe trotter who has an incurable case of the travel bug, demonstrated of course by having visited a variety of overseas destinations
• Academic achievements - You'll have been a high flyer with academic accomplishments
• Monitor unused tickets for refund and exchange purposes
• Qualify traveler’s pre-trip approval and departmental reporting conditions
• Work with Aviation and Fleet Lead to schedule company jet and fleet cars
• Update and maintain Traveler Profiles in the GDS and/or online booking tool as needed
• Identify and resolve errors during weekly review of Travel Management Reports
• Make recommendations for new properties during annual hotel negotiations as needed, and verify negotiated rates are loaded in GDS
• Maintain Q-Minders to automate due dates for payments and all reservation follow-up
• Completes Bon-Voyage and other lead follow-up as required
• Experience in Corporate / Leisure Travel
• FCM Corporate Travel Agents will receive a base salary (paid hourly) plus uncapped monthly incentives
• Ensure all hotels reservations adhere to company policy
• Ensure all hotels reservations are booked within city rate cap, secure client negotiated rate in preferred properties or lowest available room rate for non-preferred properties
• Support the team with UK & Continental rail, online fulfilment and other travel services
• Develop and maintain an excellent rapport with preferred suppliers
• Be fully conversant with all travel related services offered by the company
• Attend and contribute to office/team meetings as appropriate
• Assist with the development and/or review of travel related processes
• Provide and track meeting planning services for both domestic and international functions and events
• One (1) year of experience booking domestic and international travel in WorldSpan or other Global Distribution System (GDS)
• Knowledge of passport and visa processing
• Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, not interrupting at inappropriate times
• Experience with meeting and company event planning
• Communicate travel options with conference participants and/or group bookers
• Search for possible itineraries with respect to BCD Meetings & Events preferred suppliers
• Request and negotiate rates with airlines to meet the goals and objectives of the client
• Create customer contracts, set up deadlines and inform customers accordingly
• Issue transportation documents according to the specific rules of each project and ensure the correct administration
• Manage changes and cancellations
• Invoicing of deposits and sold products to clients, follow up on client payments and the after sales process
• Organization - Maintain Q-Minders to automate due dates for payments and all reservation follow-up
• Quality Standards – Completes Bon-Voyage and other lead follow-up as required
• Handle inbound sales calls from prospective passengers, identify their needs and provide a solution, sell the Viking Cruises benefits and complete the reservation booking process*
• Certified Travel Counselor (CTC) certification
• 40 hour work week, some overtime may be required.Other duties as assigned
• Shift hours work schedule
• Experience with at least one GDS reservations system(s)
• Experience booking International travel preferred
• Experience with Group bookings preferred

Related Job Descriptions

Create a Resume in Minutes with Professional Resume Templates

I am an Employer

I am a candidate.

Corporate Travel Consultant Job Description

• Consulting Jobs
• ')" data-event="social share" data-info="Pinterest" aria-label="Share on Pinterest">
• ')" data-event="social share" data-info="Reddit" aria-label="Share on Reddit">
• ')" data-event="social share" data-info="Flipboard" aria-label="Share on Flipboard">

Benefits for Airplane Pilots

Travel & tourism management jobs, accounting jobs in the travel industry.

• How to Get a Fashion Stylist Agent
• Working Conditions & Hours for a Portrait Photographer

While much of personal travel is now booked online or using a smartphone, businesses still use travel agencies and consultants. Rather than have a secretary or administrative assistant spend time making travel plans, some companies rely instead on a corporate travel consultants.

Corporate travel consultants might find themselves arranging for travel visas to Armenia one day and planning a corporate golf outing to Scotland the next. If you're looking for a career in the travel industry, but find arranging for a family vacations too mundane, then this might be the career for you.

Travel Consultant Education and Training

Most corporate travel consultants have at least an associate's degree in travel administration or business. Higher-level corporate travel management companies hire agents who have foreign language schooling or be able to speak a foreign language natively. Corporate travel agents typically work their way up to a corporate booking position by working at a commercial level travel agency for a number of years.

This lets them enter the corporate travel arena with years of experience under their belts. Some organizations, such as the Travel Institute , offer certification as well as continuing education classes for agents looking to enhance their corporate travel careers. The more you can learn about a specific city or group of cities, the more valuable you'll be in helping corporate clients book hotels, find trendy restaurants, get theater or sports tickets and navigate traffic.

Travel Agent Job Description

The main duty of a corporate travel consultant is to help companies map out travel arrangements for their employees. This can include booking flights, arranging transportation to and from the airport, and booking hotel rooms. They also help with entertainment, such as getting tickets for shows and sports events and getting into popular restaurants.

These professionals might be familiar with the big trade show centers in major cities, helping clients get to and from them in the most convenient way. Corporate travel coordinators also help companies keep their employees' visas and work permits up to date for the locations they need to travel. In some cases, consultants help employees relocate to a new city, state or country.

Working Environment and Hours

Corporate travel consultants either work in an office environment during normal business hours or work from home from an office equipped for doing this type of business. Over the course of a workday, they will spend many hours on the phone or online looking to book the best deals and make arrangements for their clients.

Because they deal with high-level business clients, corporate travel consultants must maintain a professional demeanor throughout the course of a working day. The job can be stressful at times, especially when dealing with last-minute travel arrangements or problems during a corporate travel booking.

Salary and Job Outlook

According to the U.S. Bureau of Labor Statistics reports that travel agents (including consumer and business agents) earned a median income of ​ $43,810 ​ in 2021. This income figure is most likely low for commercial travel consultants who do much more than simply check for airfares and hotel rates.

Job prospects in this field are best for those who specialize in niche industries, such as corporate travel. Corporate travel consultants who freelance typically have no benefits, while consultants working for a corporate travel booking agency will have full-time employee benefits such as health insurance, paid vacation, sick leave and retirement plan options. Corporate agents who travel with their charges on corporate outings typically get free or reduced travel fares.

• The Travel Institute: How to Become a Travel Agent
• Bureau of Labor Statistics: Travel Agents

Nathan McGinty started writing in 1995. He has a Bachelor of Science in communications from the University of Texas at Austin and a Master of Arts in international journalism from City University, London. He has worked in the technology industry for more than 20 years, in positions ranging from tech support to marketing.

Related Articles

What qualifications are needed to become a travel consultant, how to become a reservation agent, what are the duties of a travel consultant, how to become an independent contractor for a travel agency, list of jobs in travel & tourism, educational requirements for travel agents, qualifications for a modeling agent, job description of an incentive travel specialist, executive travel coordinator description, most popular.

• 1 What Qualifications Are Needed to Become a Travel Consultant?
• 2 How to Become a Reservation Agent
• 3 What Are the Duties of a Travel Consultant?
• 4 How to Become an Independent Contractor for a Travel Agency

• Skip to primary navigation
• Skip to main content

Covington Travel

804-747-7077

Corporate Travel Agent Job Description

Corporate travel agent.

Covington Travel is looking for a Corporate Travel Agent, reporting to our Richmond, Virginia corporate headquarters. This position can also be fully remote or hybrid. Covington Travel is a full-service Travel Management Company with a 50+ year history of providing unrivaled customer service. Today, we are in the top 27 U.S. travel management companies as ranked by airline ticket sales and are regarded as one of the premier travel agencies in the United States.

Job Summary:

• Assist business travelers in making air, car, and hotel reservations
• Assist business travelers with changes to reservations as needed
• Foster and maintain excellent client relations with prompt and accurate responses to telephone calls and email messages
• Support the daily operations of the corporate travel department with additional duties and responsibilities as requested
• Actively increase knowledge using resources made available
• Exercise discretion and sound independent judgment

Desired Skills and Experience:

• Strong written and oral communication skills
• Basic knowledge of domestic and international geography
• Degree in Hospitality & Tourism is preferred
• Minimum 3 years work experience in the travel industry
• Exhibit self-motivation and ability to work independently
• Ability to collaborate in a team environment

Connect with Amy

• Name * First Last
• Email * Enter Email Confirm Email
• Tell Me More About Your Vacation Plans? (Destination/Travel Dates/Budget) *
• How Did You Hear About Us? (Optional)
• Consent * I agree to the privacy policy.
• Phone This field is for validation purposes and should be left unchanged.

Connect with Doug

• Email This field is for validation purposes and should be left unchanged.

Connect with Stacie

• Comments This field is for validation purposes and should be left unchanged.

AER LINGUS AIR CANADA AIR FRANCE AIR MEXICO AIR NEW ZEALAND ALASKA AIRLINES ALL NIPON ASIANA AIRLINES AUSTRIAN AIR AVIANCA BRITISH AIRWAYS CATHAY PACIFIC EMIRATES ETIHAD HAWAIIAN AIRLINES IBERIA ICELANDAIR ITA AIRWAYS JAPAN AIRLINES JET BLUE KENYA AIRWAYS KLM KOREAN AIR LATAM AIRLINES LUFTHANSA MALAYSIA AIRLINES PHILIPPINE AIRLINES QANTAS QATAR ROYAL JORDANIAN SAS AIRLINES SAUDIA SINGAPORE AIR THAI AIRLINES TURKISH AIR VIRGIN ATLANTIC WEST JET

Accor Hotels

Address Hotels

Best Western Hotels and Resorts

CaminoReal Hotels

Choice Hotels

Four Seasons Hotels

Hilton Hotels

Holiday Inn

Hyatt Hotels

IHG Hotels and Resorts

Intercontinental Hotels

Leonardo Hotels

Loews Hotels

Louvre Hotels

Marriott International

Mandarin Oriental

Melia Hotels and Resorts

Millennium Hotels

Mövenpick Hotels & Resorts

NH Hotel Group

Omni Hotels & Resorts

Radisson Hotels

Scandic Hotels

Shangri-La Group

Sonesta Hotels

Warwick Hotels

How May We Help You?

• Active/Adventure Travel
• All-Inclusive Resorts
• Family/Multi-Generational Travel
• Food/Wine Travel Experiences
• Honeymoons/Anniversaries
• River/Ocean Cruising
• Sun/Sand Vacations
• Tell Us More About Your Vacation Plans (Destination/Travel Dates/Budget) *
• Name This field is for validation purposes and should be left unchanged.
• Company/Organization
• Tell Us More About Your Group (Optional)
• Email Address *
• Company Name (Optional)
• Tell us More About Your Trip! *
• We'd love to see photos from your recent trip. Please upload them here. Max. file size: 50 MB. Acceptable file types are .jpg, .gif, or .png. File size must be less than 1 MB. For assistance, email [email protected].
• First and Last Name
• First Name Only
• Company Name
• My story/testimonial
• Company/Organization *
• Business Travel Reservations
• Corporate Account Management
• Online Booking Solutions
• Other: Please Describe
• Tell Us More About Your Travel Needs (Optional)
• How Did you Hear About Us? (Optional)
• First Choice
• Second Choice
• Third Choice

Connect with Valerie

Connect with tracy, connect with sharon, connect with rosemary, connect with pat, connect with lydia, connect with liz, connect with kim, connect with karen, connect with jean, connect with debie, connect with debi, connect with cindi.

• Create new account

Travel Agent

Travel agents sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips. They offer advice on destinations, plan trip itineraries, and make travel arrangements for clients.

Travel agents typically do the following:

• Arrange travel for business and vacation clients
• Determine clients’ needs and preferences, such as schedules and costs
• Plan and arrange tour packages, excursions, and day trips
• Find fare and schedule information
• Calculate total travel costs
• Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions
• Describe trips to clients and advise about local customs and attractions 
• Give details on required documents, such as passports and visas, and on complying with cross-border entry requirements, such as health and safety protocols
• Make alternative booking arrangements if changes arise before or during the trip

Travel agents sort through vast amounts of information to find and arrange the best trip options for travelers. In addition, resorts and specialty groups use travel agents to promote vacation packages to their clients.

Travel agents may visit destinations to get firsthand experience so that they can make recommendations to clients. They visit hotels, resorts, and restaurants to evaluate the comfort, cleanliness, and quality of establishments. Self-employed travel agents may have additional responsibilities related to running their business, such as recordkeeping, managing staff, and marketing. However, travel agents most of their time talking with clients, promoting tours, and contacting airlines and hotels to make travel accommodations.

The following are examples of types of travel agents:

Leisure travel agents  sell vacation packages to the public. They are responsible for arranging trip itineraries based on clients’ interests and budget. Leisure travel agents often focus on a specific geographic area or type of travel, such as adventure tours. Some cater to a specific group, such as students or single people.

Corporate travel agents , also called travel coordinators, primarily make travel arrangements for businesses. They book transportation and accommodations for an organization’s employees who are traveling to conduct business or attend conferences.

Travel agents held about 46,200 jobs in 2021. The largest employers of travel agents were as follows:

Travel agents typically spend much of their day sitting, working on the phone and on the computer. Agents may face stress during travel emergencies or unanticipated schedule changes.

Work Schedules

Most travel agents work full time, although part-time work is common. Some work additional hours during peak travel times or when they must accommodate clients’ schedule changes and last-minute needs.

A high school diploma typically is required to become a travel agent. However, employers may prefer to hire candidates who have sales experience or relevant certification or education. Communication and customer service skills are essential.

Travel agents typically need at least a high school diploma to enter the occupation, but employers may prefer to hire candidates who have a college degree or who have taken courses related to the travel industry.

Community colleges, vocational schools, and industry associations may offer technical training, certificates, or continuing education in professional travel planning. In addition, some 4-year colleges offer degrees in travel and tourism. Courses usually focus on reservations systems, marketing, and regulations regarding international travel.

Employers in the travel industry typically provide on-the-job training that lasts at least 1 month. This training covers topics such as how to operate computer systems that are used in the industry. For example, a travel agent could be trained to work with a reservation system used by several airlines.

Licenses, Certifications, and Registrations

High school graduates with limited experience may demonstrate competence by taking the Travel Agent Proficiency (TAP) test. The test has no eligibility requirements, but study and preparation may be required. The test is administered by  The Travel Institute .

The Travel Institute also provides training and professional credentials for travel agents at three different experience levels. These credentialing programs are the Certified Travel Associate (CTA), Certified Travel Counselor (CTC), and Certified Travel Industry Executive (CTIE). To maintain the credential, each program requires continuing education annually.

The  American Society of Travel Advisors  (ASTA) offers credentialing and educational programs for those seeking to become a travel agent. ASTA offers the Verified Travel Advisor (VTA) program and the ASTA Roadmap to Becoming a Travel Advisor.

The  Cruise Lines International Association  (CLIA) offers four levels of certification: Certified (CCC), Accredited (ACC), Master (MCC), and Elite Cruise Counselor (ECC). Each level requires a certain amount of training and product knowledge.

Some states require travel agents to have a business license, to register with the state, or to meet other conditions. Requirements vary by state. Contact individual state licensing agencies for more information.

Other Experience

Some agencies prefer to hire travel agents who have extensive traveling experience. These agencies especially prefer travel agents who focus on particular destinations or types of travelers, such as groups with a special interest or corporate travelers. Agencies also may prefer to hire travel agents who have sales experience.

Travel agents typically have an interest in the Persuading and Organizing interest areas, according to the Holland Code framework. The Persuading interest area indicates a focus on influencing, motivating, and selling to other people. The Organizing interest area indicates a focus on working with information and processes to keep things arranged in orderly systems.

If you are not sure whether you have a Persuading or Organizing interest which might fit with a career as a travel agent, you can take a career test to measure your interests.

Travel agents should also possess the following specific qualities:

Adventurousness. Travel agencies that specialize in exotic destinations or particular types of travel, such as adventure travel or ecotourism, may prefer to hire travel agents who share these interests.

Communication skills. Travel agents must listen to customers, understand their travel needs, and offer appropriate travel advice and information.

Customer-service skills. When customers need to make last-minute changes in their travel arrangements, travel agents must be able to respond to questions and complaints in a friendly and professional manner.

Detail oriented . Travel agents must pay attention to details in order to ensure that the reservations they make match travelers’ needs. They must make reservations at the correct dates, times, and locations to meet travelers’ schedules. 

Organizational skill s. Travel agents should have strong organizational skills because they often work on itineraries for many customers at once. Keeping client information in order and ensuring that bills and receipts are processed in a timely manner is essential.

Sales sk ills. Travel agents must be able to persuade clients to buy transportation, lodging, or tours. Sometimes they might need to persuade tour operators, airline staff, or others to take care of their clients’ special needs. Earnings for many travel agents depend on commissions and service fees.

The median annual wage for travel agents was $43,810 in May 2021. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $28,280, and the highest 10 percent earned more than $74,220.

In May 2021, the median annual wages for travel agents in the top industries in which they worked were as follows:

These wage data include money earned from commissions. Earnings for many travel agents depend on commissions and service fees.

Employment of travel agents is projected to grow 20 percent from 2021 to 2031, much faster than the average for all occupations.

About 7,500 openings for travel agents are projected each year, on average, over the decade. Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire. 

Much of the projected employment growth in this occupation is due to recovery from the COVID-19 recession of 2020 and is likely to occur early in the projections decade.

Demand is expected to increase for travel agents’ specialized skills in giving clients a personalized travel experience through their recommendations, advice, and ability to handle travel issues. As people continue to resume travel, they are expected to look to travel agents for advice on popular or unique travel destinations and experiences.

However, the ability of travelers to use online resources to research vacations and book their own trips may limit demand for travel agents.

For more information about training opportunities and optional certificates, visit

American Society of Travel Agents

Cruise Lines International Association (CLIA)

The Travel Institute

Where does this information come from?

The career information above is taken from the Bureau of Labor Statistics Occupational Outlook Handbook . This excellent resource for occupational data is published by the U.S. Department of Labor every two years. Truity periodically updates our site with information from the BLS database.

I would like to cite this page for a report. Who is the author?

There is no published author for this page. Please use citation guidelines for webpages without an author available. 

I think I have found an error or inaccurate information on this page. Who should I contact?

This information is taken directly from the Occupational Outlook Handbook published by the US Bureau of Labor Statistics. Truity does not editorialize the information, including changing information that our readers believe is inaccurate, because we consider the BLS to be the authority on occupational information. However, if you would like to correct a typo or other technical error, you can reach us at [email protected] .

I am not sure if this career is right for me. How can I decide?

There are many excellent tools available that will allow you to measure your interests, profile your personality, and match these traits with appropriate careers. On this site, you can take the Career Personality Profiler assessment, the Holland Code assessment, or the Photo Career Quiz .

Get Our Newsletter

Small Business Trends

Travel agent job description templates.

A travel agent’s job description involves a range of responsibilities, including helping clients plan and book their travel arrangements, providing expert advice and recommendations, researching and comparing travel options, handling reservations and payments, collaborating with other travel professionals, and maintaining accurate records.

Travel agents require a range of skills and qualifications, including excellent customer service and sales skills, organizational skills, and technology savvy. Although the job outlook for travel agents may be declining, there are still opportunities for experienced travel agents specializing in corporate travel or group planning trips.

In this article, we’ll take a closer look at the job description of a travel agent, including the key responsibilities, required skills and qualifications, work environment and schedule, and more.

Table of Contents

Travel Agent Job Description: Key Responsibilities

Travel agents have a variety of responsibilities that help them assist customers in planning and booking their travel arrangements. Some of the key responsibilities include:

Helping clients plan and book their travel arrangements

Travel agents are responsible for helping clients plan their trips, including booking transportation (such as flights, rental cars, and train tickets), accommodation (such as hotel rooms, vacation rentals, and hostels), and tours and activities. They also advise clients on travel itineraries and offer suggestions on destinations to visit based on their budget and preferences.

Providing expert advice and recommendations to clients

Travel agents are knowledgeable about travel destinations, including local customs, culture, and attractions. They use this knowledge to offer advice to clients on the best places to visit and the most convenient times to travel. They also advise clients on visa requirements and passport renewals, as well as other relevant information such as travel insurance and budgeting for their trip.

Researching and comparing travel options to find the best deals

Travel agents use their expertise to research and compare travel options, such as airline tickets, hotel accommodations, and vacation packages, to find the best deals for their clients. They also stay up-to-date on tourism trends and promotional techniques to ensure that they are providing the most competitive prices and packages to their clients.

Handling reservations, payments, and cancellations

Travel agents are responsible for making hotel reservations for their clients and processing payments for their travel arrangements. They also handle cancellations and refunds in a timely manner.

Collaborating with other travel professionals and vendors

Travel agents work with other travel professionals, such as tour operators and cruise lines, to offer clients a wide range of travel options. They also collaborate with vendors, such as hotels and airlines, to negotiate prices and provide clients with the best possible deals.

Maintaining statistical and financial records

Travel agents keep accurate records of their clients’ travel arrangements and financial transactions. This helps them to provide clients with future services and ensures that they are meeting their sales targets.

Staying up-to-date with industry trends and regulations

Travel agents stay current with industry trends and regulations, such as visa requirements and travel restrictions. They also attend travel seminars and educational programs to stay up-to-date with the latest industry developments.

Required Skills and Qualifications for a Travel Agent

Travel agents require a range of skills and qualifications to perform their job duties effectively. Some of the required skills and qualifications include:

• Create customized vacation packages that cater to clients’ interests and preferences, whether it’s a relaxing beach getaway, an adventurous trek, or a cultural exploration.
• Stay informed about the latest leisure travel trends, such as eco-tourism, wellness retreats, and family-friendly destinations.
• Offer recommendations for unique experiences, such as local tours, culinary adventures, or special events.
• Manage business travel arrangements for corporate clients, including booking flights, accommodations, and ground transportation.
• Ensure travelers comply with company travel policies and negotiate corporate rates with airlines and hotels to optimize cost savings.
• Provide 24/7 support for business travelers, assisting with itinerary changes, rebooking during disruptions, and managing expense reports.
• Offer in-depth knowledge of various cruise lines, ship amenities, and itineraries.
• Assist clients in selecting the ideal cruise, including stateroom category, dining preferences, and shore excursions.
• Stay up-to-date with cruise industry news and promotions to provide clients with the best value.
• Craft adventurous itineraries for clients seeking outdoor and adrenaline-fueled experiences, such as hiking, biking, and wildlife safaris.
• Ensure travelers are adequately prepared for adventure trips, including gear recommendations and fitness requirements.
• Collaborate with adventure tour operators and guides to guarantee safe and thrilling experiences.
• Curate exclusive and upscale travel experiences, including luxury accommodations, private transfers, and VIP access to attractions and events.
• Build relationships with luxury hotels, resorts, and tour operators to secure special amenities and upgrades for clients.
• Maintain discretion and confidentiality while catering to high-net-worth clients’ needs.
• Help couples plan romantic getaways, honeymoons, and destination weddings, coordinating every detail from venue selection to travel logistics.
• Advise on marriage license requirements, destination wedding legalities, and honeymoon packages.
• Create memorable and stress-free experiences for couples celebrating their love.
• Organize group travel for organizations, clubs, schools, or family reunions, handling group reservations, activities, and group discounts.
• Coordinate group meetings and facilitate group dynamics to ensure a smooth and enjoyable trip.
• Manage group logistics, such as transportation, dining arrangements, and guided tours.
• Specialize in arranging medical travel for clients seeking medical procedures, treatments, or surgeries abroad.
• Collaborate with international medical facilities, doctors, and healthcare providers to coordinate appointments, accommodations, and post-operative care.
• Ensure clients receive comprehensive information about medical options, costs, and safety measures.
• Design cultural immersion trips that focus on history, art, and local traditions.
• Recommend visits to museums, historical sites, and cultural events to enrich clients’ understanding of the destinations.
• Collaborate with local guides and experts to provide in-depth cultural experiences.
• Assist clients in navigating online booking platforms and travel apps to optimize their travel plans.
• Provide expertise in using travel technology for flight tracking, itinerary management, and mobile check-in.
• Troubleshoot technical issues and offer guidance on digital travel tools.

When creating a travel agent job description, it is essential to outline the specific duties and responsibilities, required qualifications, skills, and experience, as well as any expectations for the workplace, schedule, and potential collaboration with other professionals. Here is a template to help guide you:

Travel Agent Job Description Template 1:

This template positions the company as a small travel agency committed to providing exceptional travel planning and booking services. It emphasizes the company’s specialization in creating personalized and memorable travel experiences. The job description seeks a skilled and enthusiastic Travel Agent who can assist clients in planning and booking their travel arrangements. The template highlights the need for a solid understanding of travel industry trends, excellent communication skills, and a commitment to delivering personalized and exceptional travel experiences.

Job Description: Travel Agent

Location: [City, State]

Company: [Company Name]

About Us: [Company Name] is a small travel agency committed to providing exceptional travel planning and booking services to our clients. We specialize in creating memorable travel experiences tailored to our clients’ preferences and needs. As a team, we are passionate about exploring new destinations and sharing our expertise to help clients create their dream vacations. We are currently seeking a skilled and enthusiastic Travel Agent to join our team. If you have a strong passion for travel, excellent customer service skills, and a desire to make travel dreams come true, we invite you to apply.

Job Description: As a Travel Agent at [Company Name], you will be responsible for assisting clients in planning and booking their travel arrangements. You will work closely with clients to understand their travel preferences and provide expert advice on destinations, accommodations, transportation, and activities. The ideal candidate has a solid understanding of travel industry trends, exceptional communication skills, and a commitment to delivering personalized and memorable travel experiences.

Responsibilities:

• Assist clients in planning and booking travel arrangements, including flights, accommodations, transportation, and activities.
• Provide expert advice on travel destinations, attractions, and local customs to help clients make informed decisions.
• Offer personalized travel itineraries based on clients’ preferences, budget, and desired experiences.
• Research and recommend suitable travel options to meet clients’ needs and preferences.
• Handle all aspects of travel bookings, including ticketing, reservations, and documentation.
• Coordinate with travel suppliers, such as airlines, hotels, and tour operators, to ensure smooth travel arrangements.
• Stay updated on travel industry trends, new destinations, and special promotions.
• Provide excellent customer service, promptly addressing any inquiries, changes, or issues that arise before, during, or after travel.
• Maintain accurate and organized client records, including itineraries, payment details, and travel documentation.

Qualifications:

• Proven experience as a Travel Agent or in a similar role.
• Deep knowledge of travel destinations, attractions, and travel industry trends.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational abilities.
• Proficient in using travel booking software and online reservation systems.
• Ability to work independently and handle multiple client requests simultaneously.
• Passion for travel and a desire to create unforgettable travel experiences for clients.
• Competitive salary based on experience and performance.
• Opportunities for professional growth and development.
• Flexible work schedule to accommodate client needs.
• A supportive and collaborative work environment.

If you are excited about the opportunity to join our team and help clients create memorable travel experiences, please submit your resume, a cover letter outlining your qualifications and passion for travel, and any references to [email address]. Please use the subject line “Travel Agent Application – [Your Name]” in your email. We appreciate your interest in [Company Name] and will carefully review all applications.

 [Company Name] is an equal-opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We are committed to providing an inclusive and welcoming environment for all employees.

Travel Agent Job Description Template 2:

This template presents the company as a small travel agency dedicated to creating personalized and unforgettable travel experiences. It emphasizes the company’s range of travel services and the role of the Travel Agent in planning and organizing travel arrangements for clients. The job description seeks a motivated and detail-oriented Travel Agent who possesses a passion for travel, excellent customer service skills, and strong planning and organizational abilities .

About Us: [Company Name] is a small travel agency dedicated to creating personalized and unforgettable travel experiences for our clients. With a team of experienced travel professionals, we offer a wide range of travel services, including flight bookings, hotel accommodations, transportation arrangements, and customized itineraries. We are currently seeking a motivated and detail-oriented Travel Agent to join our team. If you have a passion for travel, excellent customer service skills, and a knack for planning and organizing, we invite you to apply.

Job Description: As a Travel Agent at [Company Name], you will be responsible for assisting clients in planning and booking their travel arrangements. You will listen to their travel preferences, provide expert advice on destinations and activities, and handle all aspects of the booking process. The ideal candidate is knowledgeable about travel trends, has strong communication skills, and is committed to delivering exceptional service to our clients.

• Assist clients in planning and booking their travel arrangements, including flights, accommodations, car rentals, and activities.
• Listen to clients’ preferences and provide expert recommendations on destinations, attractions, and travel itineraries.
• Research and gather information on travel options, including pricing, availability, and travel restrictions.
• Present and explain travel options to clients, considering their budget and preferences.
• Handle all necessary bookings, reservations, and documentation in a timely and accurate manner.
• Coordinate with travel suppliers and vendors to ensure smooth travel experiences for clients.
• Monitor and update clients on any changes or disruptions to their travel plans.
• Provide excellent customer service, promptly addressing inquiries, resolving issues, and ensuring client satisfaction throughout their travel experience.
• Stay updated on industry trends, new travel destinations, and emerging technologies related to travel planning and booking.
• Maintain detailed and organized client records, including travel itineraries, contact information, and payment details.
• Proven experience as a Travel Agent or in a similar role, preferably in a small business setting.
• Deep knowledge of travel destinations, airlines, hotels, and travel industry trends.
• Excellent communication and interpersonal skills.
• Proficiency in using travel booking software and online reservation systems.
• Ability to work independently, prioritize tasks, and manage multiple client requests simultaneously.
• Passion for travel and a desire to create memorable experiences for clients.
• Opportunities for professional development and career growth.
• Supportive and collaborative work environment.

If you are enthusiastic about helping clients create unforgettable travel experiences and meet the qualifications outlined above, please submit your resume, a cover letter highlighting your travel industry experience and customer service skills, and any references to [email address]. Please use the subject line “Travel Agent Application – [Your Name]” in your email. We appreciate your interest in [Company Name] and will carefully review all applications.

 [Company Name] is an equal-opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We are committed to fostering an inclusive and supportive environment for all employees.

Travel Agent Job Description Template 3:

This template positions the company as a reputable travel agency focused on providing personalized travel experiences. It seeks a motivated and enthusiastic Travel Agent who can assist clients with their travel needs. The job description emphasizes the Travel Agent’s role in understanding clients’ preferences, providing expert recommendations, and handling all aspects of the travel booking process. It highlights the need for excellent communication skills, knowledge of travel destinations, and a commitment to exceptional service.

About Us: [Company Name] is a reputable travel agency specializing in creating personalized travel experiences for our clients. With a focus on exceptional service and attention to detail, we strive to exceed our clients’ expectations and make their travel dreams a reality. We are currently seeking a motivated and enthusiastic Travel Agent to join our team. If you have a passion for travel, strong customer service skills, and a desire to create memorable experiences, we invite you to apply.

Job Description: As a Travel Agent at [Company Name], you will play a crucial role in assisting clients with their travel needs. You will be responsible for understanding their preferences, recommending suitable destinations, and handling all aspects of the travel booking process. The ideal candidate is knowledgeable about popular travel destinations, possesses excellent communication skills, and demonstrates a commitment to providing exceptional service.

• Listen to clients’ travel preferences, including destination, travel dates, budget, and any specific requirements.
• Research and recommend suitable travel options, including flights, accommodations, transportation, and activities.
• Assist clients in booking travel arrangements, ensuring accuracy, efficiency, and adherence to their preferences.
• Provide detailed information on travel itineraries, including flight details, hotel accommodations, and transportation arrangements.
• Address client inquiries, resolve issues, and provide exceptional customer service throughout the travel process.
• Stay updated on industry trends, new destinations, and travel regulations to provide accurate and up-to-date information to clients.
• Collaborate with travel partners, such as airlines, hotels, and tour operators, to negotiate rates and secure the best possible travel deals for clients.
• Maintain accurate and organized client records, including travel preferences, contact information, and payment details.
• Ensure compliance with all travel industry regulations and company policies.
• In-depth knowledge of popular travel destinations, attractions, and travel industry trends.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Proficiency in using travel booking systems and online reservation platforms.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Passion for travel and a genuine desire to create memorable experiences for clients.
• Opportunities for career growth and professional development.

If you are passionate about travel and possess the qualifications outlined above, we would love to hear from you. Please submit your resume, a cover letter highlighting your travel industry experience and customer service skills, and any references to [email address]. Please use the subject line “Travel Agent Application – [Your Name]” in your email. We appreciate your interest in [Company Name] and will carefully review all applications.

[Company Name] is an equal-opportunity employer and promotes diversity and inclusivity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We are committed to providing a positive and inclusive work environment for all employees.

Travel Agent Job Description Template 4:

This template highlights the company’s well-established status and commitment to delivering exceptional travel experiences. It seeks a detail-oriented and customer-focused Travel Agent who can assist clients with all aspects of their travel arrangements. The job description emphasizes the Travel Agent’s responsibilities, including researching destinations, booking flights and accommodations, and providing accurate information to clients. The template highlights the need for strong organizational skills, knowledge of travel industry trends, and excellent communication abilities.

About Us: [Company Name] is a well-established travel agency dedicated to providing exceptional travel experiences for our clients. With a team of experienced travel professionals and a wide network of partners, we offer personalized travel solutions tailored to our clients’ preferences. We are currently seeking a detail-oriented and customer-focused Travel Agent to join our team. If you have a passion for travel, excellent communication skills, and a commitment to delivering outstanding service, we invite you to apply.

Job Description: As a Travel Agent at [Company Name], you will be responsible for assisting clients with all aspects of their travel arrangements. From researching destinations to booking flights, accommodations, and activities, you will ensure that our clients have a seamless and memorable travel experience. The ideal candidate has strong organizational skills, is well-versed in travel industry trends, and thrives in a fast-paced, customer-centric environment.

• Consult with clients to understand their travel preferences, budget, and special requirements.
• Research and recommend destinations, accommodations, and activities based on clients’ needs and interests.
• Provide accurate and up-to-date information on travel options, including pricing, availability, and travel restrictions.
• Book flights, accommodations, car rentals, and other travel services for clients, ensuring accuracy and adherence to their preferences.
• Manage travel itineraries, including arranging transportation, tours, and dining reservations.
• Assist clients with visa applications, travel insurance, and other necessary documentation.
• Stay updated on travel industry trends, including new destinations, attractions, and travel regulations.
• Build and maintain relationships with travel suppliers, such as airlines, hotels, and tour operators, to negotiate favorable rates and amenities for clients.
• Handle client inquiries, resolve issues, and provide exceptional customer service before, during, and after their travels.
• Maintain accurate client records, including contact information, travel preferences, and payment details.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and provide outstanding service.
• Proficiency in travel booking systems and online reservation platforms.
• Strong organizational and multitasking abilities to manage multiple client requests simultaneously.
• Attention to detail and accuracy in handling bookings, reservations, and documentation.
• Opportunities for career advancement and professional development.

If you have a passion for travel and meet the qualifications mentioned above, we encourage you to apply. Please submit your resume, a cover letter highlighting your travel industry experience and customer service skills, and any references to [email address]. Please use the subject line “Travel Agent Application – [Your Name]” in your email. We appreciate your interest in joining [Company Name] and will carefully review all applications.

[Company Name] is an equal-opportunity employer and embraces diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We are committed to fostering an inclusive and supportive environment for all employees.

https://www.youtube.com/watch?v=CNsCXFz-XWU&pp=ygUcVHJhdmVsIEFnZW50IEpvYiBEZXNjcmlwdGlvbg%3D%3D

Work Environment and Schedule

Travel agents work in a variety of settings, including travel agencies, corporate travel departments, and home-based offices. They may work full-time, part-time, or on a flexible schedule that includes evenings and weekends. They must be able to work in a fast-paced environment and handle multiple phone calls and emails from clients.

Average Salary and Job Outlook

According to the U.S. Bureau of Labor Statistics, the average salary for a travel agent is $40,660 per year. Job opportunities for travel agents are expected to decline by 26% between 2019 and 2029 due to the increasing use of online booking platforms and self-service options for travelers. However, travel agents who specialize in corporate travel or groups planning trips may continue to have job opportunities.

Travel Agent Job Interview Questions

Travel Agents are pivotal in creating memorable and seamless travel experiences for clients. The purpose of each interview question is to assess the candidate’s knowledge of the travel industry, customer service skills, ability to handle logistics, and proficiency in crafting personalized travel plans.

1. Can you describe how you stay updated with travel trends and destination information? Purpose: To gauge the candidate’s commitment to continuous learning and staying informed about the travel industry.

2. How do you handle a situation where a client’s travel plans need to be changed or canceled last minute? Purpose: To assess the candidate’s problem-solving skills and ability to manage stressful situations effectively.

3. Can you share an experience where you had to tailor a travel package to meet unique client needs? Purpose: To understand the candidate’s ability to customize travel solutions and their attention to detail.

4. Describe a challenging customer service scenario you faced and how you resolved it. Purpose: To evaluate the candidate’s customer service skills and their approach to conflict resolution.

5. How do you determine the best suppliers (hotels, airlines, tours) to use for your clients’ travel plans? Purpose: To gauge the candidate’s knowledge of the industry and criteria for selecting reliable and quality suppliers.

6. What strategies do you use to stay within a client’s budget while still exceeding their expectations? Purpose: To assess the candidate’s ability to balance cost-efficiency with high-quality travel experiences.

7. Can you describe your process for handling travel documentation and ensuring all requirements are met for international travel? Purpose: To understand the candidate’s organizational skills and their knowledge of international travel regulations.

8. How do you approach selling additional services or upgrades to clients? Purpose: To evaluate the candidate’s sales skills and their ability to enhance the client’s travel experience through upselling.

9. What tools or software do you use to plan and organize client itineraries? Purpose: To gauge the candidate’s familiarity with industry-specific tools and their efficiency in itinerary planning.

10. How do you measure the success of a client’s trip and gather feedback? Purpose: To assess the candidate’s commitment to quality service and continuous improvement based on client feedback.

An exceptional Travel Agent not only crafts unforgettable travel experiences but also provides comprehensive support and guidance to clients. These interview questions aim to uncover the candidate’s expertise in the travel industry, their customer-centric approach, and their ability to handle the complexities of travel planning with ease.

Frequently Asked Questions: Travel Agent Job Description

What is a travel agent.

A travel agent is a professional who specializes in helping clients plan and book their travel arrangements, including transportation, accommodation, tours and activities, and other related services.

What are the key responsibilities of a travel agent?

Some of the key responsibilities of a travel agent include helping clients plan and book their travel arrangements, providing expert advice and recommendations, researching and comparing travel options, handling reservations and payments, collaborating with other travel professionals and vendors, and maintaining accurate records.

What skills and qualifications are required to become a travel agent?

Travel agents require a range of skills and qualifications, including excellent customer service and sales skills, organizational skills, technology savvy, cultural awareness and language skills, relevant education or certification, and relevant experience in the hospitality industry or customer service.

What is the work environment and schedule for a travel agent?

Travel agents work in a variety of settings, including travel agencies, corporate travel departments, and home-based offices. They may work full-time, part-time, or on a flexible schedule that includes evenings and weekends.

What is the average salary for a travel agent?

According to the U.S. Bureau of Labor Statistics, the average salary for a travel agent is $40,660 per year.

Is the job outlook for travel agents positive?

The job outlook for travel agents is expected to decline by 26% between 2019 and 2029 due to the increasing use of online booking platforms and self-service options for travelers. However, travel agents who specialize in corporate travel or groups planning trips may continue to have job opportunities.

Image: Depositphotos

Your email address will not be published. Required fields are marked *

© Copyright 2003 - 2024, Small Business Trends LLC. All rights reserved. "Small Business Trends" is a registered trademark.

What They Do

What does a Travel Agent do?

Travel agents help plan, choose, and organize travel schedules. Generally, they ensure that clients can efficiently process their travel plans and get the best travel experience possible. Primarily, they assist individuals, groups, and business travelers in booking their flights and hotel accommodations, buying tickets to events, and arranging their transport from one place to the other. They also provide recommendations for itineraries and offer travel packages from different airlines, hotels, or cruise lines. Travel agents can work as freelancers or mostly be employed by travel agencies.

• Responsibilities
• Skills And Traits
• Comparisions
• Types of Travel Agent

Travel agent responsibilities

Travel agents play a pivotal role in managing travel reservations for individuals and businesses, both domestically and internationally. They are often tasked with coordinating complex travel arrangements, including car rentals and hotel accommodations, and providing consultations on various travel options. As Manraj Singh Virk , a student assistant at California State University, San Bernardino, emphasizes, "Continuous updating your knowledge and improving your concepts in these fields...along with the continuous updation of knowledge about the modern technology is also important." This underscores the importance of staying informed about industry developments and technology to provide the best service possible.

Here are examples of responsibilities from real travel agent resumes:

• Manage corporate travel arrangements for business accounts, including passport and visa documents.
• Book hotel reservations; recommend and cross sell hotel rooms for availability within the Marriott brand of hotels and resorts.
• Service inbound calls using Sabre system by setting itineraries and booking new reservations, also including billing reversals or accommodations.
• Create PDFs prior to being send to print vendors and edit sell sheets for product introduction mailings.
• Assist all travelers with acquiring passport, passport renewals, and visa requirements on any international travel itineraries.
• Create scripts to help agents process long driven formats in Worldspan, Sabre, and Amadeus for quickness and accuracy.
• Coordinate travel arrangements for business and leisure travel clients; operate Apollo computer system
• Book transient reservations, upselling whenever possible to maximize revenue per company policy.
• Assist other travel agencies and customers in preparing reservations, upselling at every opportunity.
• Book car, hotel, Amtrak.
• SABRE bookings of air, car, hotel and Amtrak.
• Accompany groups as an Onsite air agent.
• Arrange travel for several VIP's at various accounts.
• Obtain visas, passports and work permits as required by country.
• Book VIP services such as transfers, meet and greet and private jets.

Travel agent skills and personality traits

We calculated that 30 % of Travel Agents are proficient in Reservations , Booking , and AAA . They’re also known for soft skills such as Customer-service skills , Detail oriented , and Sales skills .

We break down the percentage of Travel Agents that have these skills listed on their resume here:

Communicated all confirmed reservations and itineraries to clients by email, including basic country/destination and airport information that enabled smooth travel.

Performed travel agent duties providing a prestige customer experience in booking tours internationally and domestically for a fast paced tour company.

Assist AAA Members in all areas of travel including airline tickets, vacation packages, cruises, tours and independent travel.

Managed computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.

Well-organized, accurate and detail oriented; planned and organized travel itineraries.

Use computerized reservation system to process payments, book transportation and hotel reservations and print required documentation for customer.

"reservations," "booking," and "aaa" are among the most common skills that travel agents use at work. You can find even more travel agent responsibilities below, including:

Customer-service skills. To carry out their duties, the most important skill for a travel agent to have is customer-service skills. Their role and responsibilities require that "travel agents must be able to interact with clients and respond to questions and complaints in a friendly, professional manner." Travel agents often use customer-service skills in their day-to-day job, as shown by this real resume: "support customers with building new travel reservations/modifying and changing existing travel reservations. "

Detail oriented. Many travel agent duties rely on detail oriented. "travel agents must ensure that the reservations they make are for the dates, times, and locations that match travelers’ schedules.," so a travel agent will need this skill often in their role. This resume example is just one of many ways travel agent responsibilities rely on detail oriented: "coordinated leisure itineraries for european, domestic, caribbean and cruise vacations; produced detailed itinerary booklets outlining all trips. "

Sales skills. Another skill that relates to the job responsibilities of travel agents is sales skills. This skill is critical to many everyday travel agent duties, as "travel agents must be able to persuade clients to buy transportation, lodging, or tours." This example from a resume shows how this skill is used: "promote sales of travel to clients and potential clients book travel take payments over the phone, email, and mail. "

Communication skills. A big part of what travel agents do relies on "communication skills." You can see how essential it is to travel agent responsibilities because "travel agents must listen to clients’ travel needs and offer travel advice and information that meet those needs." Here's an example of how this skill is used from a resume that represents typical travel agent tasks: "maintained a working knowledge of internet travel offerings and utilize all internet communication tools book travel. "

Organizational skills. A commonly-found skill in travel agent job descriptions, "organizational skills" is essential to what travel agents do. Travel agent responsibilities rely on this skill because "travel agents often work on itineraries for many clients at once." You can also see how travel agent duties rely on organizational skills in this resume example: "experienced travel agent working with business travel for company and organizational events, including office support and team management. "

Most common travel agent skills

The three companies that hire the most travel agents are:

• Volt Systems LLC 64 travel agents jobs
• Auto Club Speedway 40 travel agents jobs
• AAA AUTO 38 travel agents jobs

Choose from 10+ customizable travel agent resume templates

Compare different travel agents

Travel agent vs. cruise counselor.

A Corporate Travel Counselor prepares ground travel, hotel, rail travel, and air transport arrangements for customers. They keep accessible online materials to ensure conformity with the client's travel policy. Besides interacting with travel managers, travelers, and travel arrangers, corporate travel counselors also read, master, and expound international pricing procedures and rules. Other duties performed by corporate travel counselors include recommending travelers of various international travel requirements such as immunizations, visas, passports, and more. Also, these professionals deal with different client issues and handle technical issues.

These skill sets are where the common ground ends though. The responsibilities of a travel agent are more likely to require skills like "aaa," "excellent computer," "travel itineraries," and "reservation system." On the other hand, a job as a cruise counselor requires skills like "customer service," "customer calls," "travel arrangements," and "sales strategies." As you can see, what employees do in each career varies considerably.

Travel agent vs. Corporate travel counselor

As corporate travel agents, they primarily work to coordinate all travel-related concerns such, reservation, flight cancellations, itinerary adjustments, and other unanticipated circumstances happen. They work in travel agencies or departments handling personnel travel details. It is part of their tasks to search and negotiate the lowest possible rates for group business trips. They often work full time in an office setting, but some prefer to work remotely since much of their time is spent on the computer and phones. Moreover, they also gave recommendations concerning weather conditions, local norms, and sightseeing attractions.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that travel agent responsibilities requires skills like "aaa," "credit card," "excellent computer," and "travel itineraries." But a corporate travel counselor might use other skills in their typical duties, such as, "customer service," "travel policy," "sabre gds," and "schedule changes."

Travel agent vs. Corporate travel consultant

The required skills of the two careers differ considerably. For example, travel agents are more likely to have skills like "aaa," "credit card," "excellent computer," and "travel products." But a corporate travel consultant is more likely to have skills like "customer service," "excellent client," "onsite," and "rental cars."

Travel agent vs. Auto travel counselor

Even though a few skill sets overlap between travel agents and auto travel counselors, there are some differences that are important to note. For one, a travel agent might have more use for skills like "booking," "credit card," "excellent computer," and "travel itineraries." Meanwhile, some responsibilities of auto travel counselors require skills like "customer service," "pos," "travel packages," and "foreign currency. "

Types of travel agent

• Travel Consultant
• Travel Coordinator
• Travel Counselor
• Corporate Travel Agent
• Corporate Travel Consultant

Updated April 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

What a Travel Agent Does FAQs

Can travel agents work from home, search for travel agent jobs, what similar roles do.

• What an Agent Does
• What a Travel Consultant Does
• What a Travel Coordinator Does
• What a Travel Manager Does
• What a Travel Specialist Does

Travel Agent Related Careers

• Auto Travel Counselor
• Corporate Travel Counselor
• Corporate Travel Expert
• Cruise Counselor
• Senior Travel Consultant
• Travel Manager
• Travel Service Consultant
• Travel Specialist

Travel Agent Related Jobs

Resume for related jobs.

• Agent Resume
• Travel Consultant Resume
• Travel Coordinator Resume
• Travel Counselor Resume
• Zippia Careers
• Sales Industry
• Travel Agent
• What Does A Travel Agent Do

Browse sales jobs

• Job Descriptions
• Consulting and Strategy Job Descriptions

Travel Consultant Job Description

Travel consultants provide suggestions for travel arrangements and then proceed to make those plans upon confirmation that clients would like to purchase the package. Most travel consultants require a deposit before they work to secure reservations.

Try Betterteam

Post your jobs to 100+ job boards

• Reach over 250 million candidates.
• Get candidates in hours, not days.

Travel Consultant Job Description Template

We are looking for a well-traveled and insightful travel consultant to advise on and plan business and vacation itineraries. The travel consultant should meet with clients to determine their needs, and then select the most appropriate options given time and budget constraints. You should also inform clients of cancellation procedures and any applicable penalties.

To ensure success as a travel consultant, you should plan arrangements in accordance with clients' mobility and medical requirements. An outstanding travel consultant will monitor and tend to all queries within short turnaround times.

Travel Consultant Responsibilities:

• Responding to inquiries about our company's services and offerings.
• Determining each client's requirements, including destinations, length of stay, and transit time.
• Ensuring that clients pay the deposit before you commence with bookings.
• Informing clients about the cancellation policy, including salient dates and all penalties.
• Ascertaining and adhering to the available budget.
• Selecting the most appropriate transport based on the available finances, requisite departure and arrival times, and preferred duration of transit.
• Securing accommodation that is best suited to the budget and location of choice.
• Planning excursions based on each client's needs and interests.
• Accounting for mobility and medical needs during each phase of the trip planning process.

Travel Consultant Requirements:

• High school diploma or equivalent.
• Qualification in tourism or similar is preferred.
• Demonstrable experience as a travel consultant, with expertise in local and international travel arrangements.
• Computer literate, with exceptional desktop research and professional writing skills.
• Top-notch interpersonal skills, including communication, respect, and empathy.
• Ability to source the best quotes.
• A knack for delivering multiple outputs within tight turnaround times, as needed.
• Capacity to deliver commendable services that surpass clients' expectations.

Related Articles:

Travel agent job description, reservation agent job description, travel consultant interview questions, travel agent interview questions, reservation agent interview questions.