ctm travel management australia

Corporate Travel Management

Australia’s premier independent travel management company ., australia’s largest independently owned corporate travel management company (tmc)..

support requests resolved on the spot

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operations & offices in VIC, NSW, QLD, WA, SA

True experts

years of industry experience & real-world accountability

Cost savings

Reliability

Peace of mind

Emergency assistance

Consultants, account management, risk management, supplier management, 24/7 global travel service and support, our australian-operated support service is always open. so wherever your people are, they have access to policy-compliant travel services and emergency assistance regardless of time zone., global reach. local consultants., our highly experienced, multi-skilled and dedicated travel consultants are experts in industry and business policies and solutions., their work is never driven by sales or commission. so you know they’re working towards best outcomes for your business. and as you take flight, we’ll scale up alongside you., tailored partnership management, let us help you map a smoother flight path for your business travel program. learn from industry insights, compliance strategies and employee training., let us spearhead supplier negotiations and engagement. measure your success with regular reviews, monthly reporting and recommendations. so efficiencies and cost reductions are always on your radar., duty of care, managing risk is a pillar of good business., with our 24/7 emergency team available from anywhere, synchronisation with international sos, a covid travel centre, dfat integration and reporting that provides direct coverage for travelling staff, your best people are always in the safest hands., supplier and vendor consolidation, frequent fliers are rewarded for their loyalty. consolidate your travel spend with your preferred airline and hotel suppliers, and your business is rewarded with discounted rates., we can help you benchmark the contracts, compare competitor deals, analyse supplier performance and make sure you reap the benefits of your corporate travel program., management reporting, policy compliance is about more than ticking boxes. it’s about learning from today so you can budget accordingly, and discover efficiencies in plain sight. ct connections reporting can help with:.

• Detailed travel spend reports, transparency of preferred suppliers, fare class analysis and detailed car and hotel spend information.
• Clever analysis of traveller behaviours, for better control of your travel program.
• Predictive capabilities that interpret data and allow for a proactive approach to your travel management.

What this means for you

Corporate travel with every dot connected, the industry’s best people are moving yours.

With 75% of our leadership team promoted internally, recruitment of the finest minds in the industry, you can trust the best people are working with yours. We invest in equipping all our teams with the skills and technology necessary to take your business to new heights; faster.

Reliable service at every touch point

With 24/7 assistance standing by, our Australian in-house, dedicated teams have a proven track record of being the speediest in the industry to answer your requests. Whatever your time zone, we are just a tap, call or click away.

We answer solely to you

Being the biggest independent travel management company in Australia means our teams have the ability to adapt quickly and execute prompt decision making.

It’s easier than you think

Experiencing bumps in the road with your corporate travel? We’ve seen how important it is for every department to be supported and have confidence in their TMC. With no long term contracts or intricate jargon, give our team a quick, no-obligation call and see what we mean first hand.

CT Connections.  

Proven technology, innovation begins with integration.

We only partner with the best market-leading technology providers to enhance the travel experience for every stakeholder.

Welcome onboard your go-to agency for corporate travel. Roger that.

Wherever you are in australia, and wherever your business is heading, give our team a quick call and see how we can take your corporate travel further..

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A different kind of corporate travel management. Corporate Traveller. 

Seamless Technology

More Choice, More Value

Dedicated Travel Consultant

Cut costs and save time with Corporate Traveller 

Corporate Traveller is an all-inclusive Business Travel booking and managing service. By choosing Corporate Traveller as your Travel Management Company you can save on: 

• Booking flights, accommodation and, transport
• Expensing and reporting
• Time spent sorting out last minute travel changes

Check out Savings Calculator 

The power of outsourcing business services and travel with the right partner!

Don’t miss out on your chance to download our latest whitepaper on how SME businesses are leveraging external expertise to provide rocket fuel for business growth. You’ll also extract information on how to identify and execute with the right partners.

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Our customers on our corporate travel services 

Our team has been partnered with Corporate Traveller for 13 years and has benefited enormously from their level of service and personal care. Their professionalism and dedication in getting us from A to B has not only ensured that our people get home in time to see their families but it's also helped those of us in the office focus on our core tasks rather than managing travel bookings. The time we've saved has been invaluable.

While we have only been with Corporate Traveller for a short time, I can positively say we won’t be leaving them any time soon. From the very first phone call, through the whole process of setting up a portal that is tailored to our means it has been a great experience. Being able to easily book flights, accommodation and car services all in one system is saving us so much time and having it all in one itinerary keeps paperwork to a minimum. I have used quite a few travel agencies and booking systems in the past but nothing compares to Corporate Traveller. I highly recommend you contact Jaye and the team at Corporate Traveller today. You won’t regret it!

Our team at Piper Alderman likes to self-book and self-manage their business travel and Corporate Traveller gave us the tools and resources to do this seamlessly. The Corporate Traveller online booking tool and reporting system has proven to be a great asset for speeding up the process and ensuring we always have the right information on hand.

Partnering with Corporate Traveller gave us the tools and resources to simplify our booking processes and made the experience faster and easier. Their online booking tool cut our time investment on organising simple trips and whenever I have to deal with a complicated itinerary, their dedicated team is always at the ready for any troubleshooting. Their level of knowledge has been a terrific problem solver for myself and Scope Global's travellers.

Experts in business travel programs 

Exclusives Deals & Extras

Case Studies

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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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Customer Portal Access

Existing customers can access the ctm portal for managing travel via the link below..

To learn more about the CTM Portal and how it can drive efficiency and visibility for every travel stakeholder, click here.

CTM customers can access the CTM Portal here.

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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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Corporate Travel Management (CTM) was founded on the principle of challenging the status quo, asking questions and designing solutions that simply make global business travel better.

This commitment to continuous improvement ensures our customers’ travel programs are always evolving and adapting to the opportunities that lie ahead.

Don't just take our word for it!

The unequivocal spirit of entrepreneurship.

What makes CTM unique is the culture which underpins how we do business. This culture is deeply rooted in our origin story and the unequivocal spirit of entrepreneurship; work hard, embrace the opportunity, keep things simple, and always act with integrity and a smile. This spirit transcends geographical borders, cultures and industries to deliver long-lasting partnerships and meaningful results for our customers across the globe.

CTM embraces a culture of empowerment and accountability, flexibility and agility, connectivity, and collaboration in everything we do. These values are what make CTM think and act as one, with a laser focus on being the best travel management partner for our customers, employees and partners in every corner of the globe.

Your #1 Travel Partner

At CTM, we’re focused on being the best at what we do to ensure we are your number one choice of travel partner. When it comes to global business travel programs, we believe size comes fourth to service, innovation, and savings. As the world’s fourth-largest travel management company* (TMC), CTM has the scale to deliver maximum value, the spread to provide local market expertise and service wherever your travels take you, and the agility to design for tomorrow’s travel needs today.

Experience the CTM Difference

CTM is an award-winning global provider of innovative and cost-effective travel management solutions to the corporate market. We understand the complex travel needs of businesses in every global market and are committed to developing tailored travel solutions that drive results.

With more than 25 years in business travel, CTM is proud to support the travel needs of a diverse customer portfolio spanning geographies, industries, and business sizes.

This breadth of travel management experience and expertise enables our customers to leverage extensive knowledge, insights, and tried and tested solutions from similar and differing businesses, to maximize their program optimization strategies.

Company Snapshot

• Founded in Australia in 1994. CTM has grown from a two-man start-up to a global leader in travel management. Estimated fourth largest travel management company globally.*
• Publicly listed since 2010 (ASX:CTD). Visit the CTM Investor Center website
• Owned operations across four continents (North America, UK & Europe, Asia, Australia & New Zealand), with a global network spanning over 100 countries.
• Commitment to Sustainability and CSR. Learn more here .
• Australian Federation of Travel Agents (AFTA) Awards – Best National Travel Management Company awarded 13 times
• World Travel Awards – The Leading Travel Management Company (Australia & North America)
• Australian Financial Review – Most Innovative Companies List
• Business Travel Awards Europe – Best Corporate Booking Platform (Lightning)
• SmartBrief Awards – Innovation Award for Travel Management

* At August 18, 2021, based on publicly available financial performance data.

Take your first step towards better business travel today.

You might be interested in....

Global Travel Programs

No matter how large, diverse and complex your needs, we design simple, safe and sustainable global travel programs that deliver measurable results.

Global Servicing

Designed for smaller travel budgets with less complexity. Select a managed or self-serve travel solution that suits your specific travel needs and objectives.

VIP Service Solutions

CTM Elite provides tailored premium VIP service solutions and elevated supplier influence to deliver exceptional travel experiences for your VIP business travelers.

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10 best business travel management companies in Australia

The benefits of using a travel management company.

• Easily book and manage trips: all from one solution. Your TMC will enable you to book and get oversight of every business trip without shifting through virtual piles of excel sheets.
• Keep travel costs low: Your TMC has most likely spent years fostering B2B relationships and securing you the best deals on flights, accommodation, cars, and more.
• Ensure employees stay within budget: It can be tough to ensure everyone books within your travel policies. Smart solutions can help you automate this process.
• Easily submit travel expenses: Submitting or collecting expenses is often a cumbersome task that your travel management solution will help you streamline for every stakeholder.

Features to look for when choosing a travel management company

A significant travel inventory, a centralised system, flexible booking options, helps implement your own business travel policy, personalised service and excellent customer support, reporting with real-time data, 10 best corporate travel agencies for businesses based in australia, 1. travelperk.

• Flexible bookings with FlexiPerk : Cancel your trip up to two hours before departure and receive 80% of your money back—no questions asked, no “please hold” music needed.
• Carbon offsetting with GreenPerk :   Offset 100% of your business travel’s carbon emissions by opting in for TravelPerk’s conscious travel solution.
• Largest travel inventory worldwide: TravelPerk has the largest travel inventory worldwide for your travel program. Whether you’re looking for flights, accommodation, rail, car rentals, or serviced apartments, TravelPerk will bring you the best fit for your travel needs.
• 24/7 Support : Around-the-clock travel experts, with 7-star service and a target 15-second response time, means that your travellers are looked after, no matter where they are or what time they need help.
• Travel Policy integration : say goodbye to bottle-neck approval processes and automate your employees’ bookings with an integrated policy.
• Event management : if you’re in need of cost-effective events, be them little or large, TravelPerk helps manage attendees, group bookings, scheduling, picking locations, and more.
• Integration with 3rd-party software : TravelPerk already integrates with the tools you use: Slack, Expensify, Gympass, Deskpass, FREENOW, and so many more.

See how TravelPerk makes business travel stress free

• Online booking tool to assist with travel arrangements: It has a handy fare forecaster that can help provide travellers with flight travel news on possible price hikes or drops.
• Generate reports to monitor business spending: To keep track of your employee expenses, you can generate reports easily.

Reasons why CTM customers have moved to TravelPerk in the past year:

• Leading support in target 15-second response time
• An industry-leading travel inventory 
• An intuitive, accessible app to access trip itineraries, and more

Click below for a more detailed comparison between both platforms:

3. complete business travel.

• 24/7 Support: Always a great feature to have is the support of a travel agent at any time, day or night.
• Flexible and transparent pricing: Full visibility is provided to clients when it comes to travel spending and getting the best travel information on pricing.
• Local expertise for travel with partnerships: CBT is partnered with a number of Australian organisations to help offer a wide range of travel providers.

Reasons why Complete Business Travel customers have moved to TravelPerk in the past year:

• While CBT has a good travel inventory, it doesn’t match the variety that TravelPerk offers. 
• With TravelPerk you also benefit from a much more user-friendly and intuitive mobile app, which is where CBT seems to be lacking.

4. Orbit World Travel

• Responsive, tech-rich travel platform: Orbit World Travel offers a  platform that’s tech-rich and trustworthy.
• Offers a variety of travel types: From corporate, event travel, educational and holiday travel, it provides all types of travel for businesses.
• Expense and report services: Get all you need when it comes to employee expensing and creating reports for data analysis and travel strategy optimization.

Reasons why Orbit World Travel customers have moved to TravelPerk in the past year:

• TravelPerk certainly has much more third-party integrations creating happier customers able to work with TravelPerk from day one. 
• OWT is also specifically tailored to corporate travel, so may be out of reach for SMBs.

5. Corporate Traveller

• Online booking tool: Great for staff bookers to self-book any and all corporate travel
• Concierge services: Helps business travellers make the most out of their itineraries—wherever they’re going

Reasons why Corporate Traveller customers have moved to TravelPerk in the past year:

• Extensive end-to-end global inventory 
• Corporate rates and partnerships for every travel budget 
• Easy-to-use platform and mobile app 
• 24/7 customer support in target 15-second response time

Click below to compare both platforms’ features and benefits

6. spencer travel.

• 24/7 Support: Around-the-clock support is provided to all staff bookers looking to hand over the care of their employees whilst not in the office.
• Exclusive airfares and accommodations: With their connections in the travel industry, you get access to exclusively negotiated airfares, accommodations, and car rentals.
• A range of online solutions available: From Serko/Zeno’s online booking tool and BI reporting, they’re working with third parties to try and bring a good solution to their customers where they’re not able to with internal resources.

7. FCM Travel

• Checking airfares
• Booking flights, hotels, transfers, and car hire
• Travel approval system customised to suit company travel policies
• Duty of care
• Payments and expense management
• Reporting and analytics

Reasons why FCM Travel customers have moved to TravelPerk in the past year:

• An intuitive platform with dozens of third-party integration options
• Flexible corporate travel cancellations with FlexiPerk
• 24/7 customer service, delivered within a target 15-second response time 
• Guest account option for members booking outside your organisation

• Expense management
• Policy compliance
• Travel itinerary management
• Risk management
• Profile management

Reasons why Egencia customers have moved to TravelPerk in the past year:

• Freemium model, simple pricing, and no minimum contract
• No extra cost for customer care or implementation
• No extra monthly fees or hidden charges
• FlexiPerk : book any type of travel—flight, hotel, car, or train—and cancel at any time while still getting an 80% refund

9. Pulse Travel

• Emergency assistance, 24/7 customer support 
• Real-time reports to keep track of  employees’ travel and spend patterns 
• Individual policies tailored to specific company needs 
• Dedicated account managers to your business

Reasons why Pulse Travel customers have moved to TravelPerk in the past year:

• Larger inventory worldwide 
• More user-friendly online travel booking platform 
• 24/7 high-quality customer support

10. Eden Corporate Travel

• An extensive list of partners including airlines and hotels through membership to the Helloworld Business Travel group 
• Travel insurance services 
• Visa application support 
• Dedicated service with 24/7 customer support

Reasons why Eden Travel customers have moved to TravelPerk in the past year:

• TravelPerk offers a consumer-grade platform where travellers can book their own trips
• Integration with travel policy to budget compliance 
• Centralised invoicing 
• Integration with other popular software, such as expense and HR management tools

It’s time to make booking corporate travel simple

Make business travel simpler. Forever.

• See our platform in action . Trusted by thousands of companies worldwide, TravelPerk makes business travel simpler to manage with more flexibility, full control of spending with easy reporting, and options to offset your carbon footprint.
• Find hundreds of resources on all things business travel, from tips on traveling more sustainably, to advice on setting up a business travel policy, and managing your expenses. Our latest e-books and blog posts have you covered.
• Never miss another update. Stay in touch with us on social for the latest product releases, upcoming events, and articles fresh off the press.

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Welcome to CTM.

We do global business travel, differently.

The CTM Group is a leading global provider of travel management solutions spanning corporate, events, leisure, loyalty and wholesale travel. Our family of travel brands provide award-winning travel services and tools that transform the way people travel in every corner of the world. Looking for a career that takes you places? Look no further than the CTM Group. We’re committed to attracting, retaining, and developing the best talent in the travel industry, and to providing every employee with a workplace that supports professional development, personal growth, and career diversity. Whether you are a travel advisor, relationship manager, event creator, tech developer, people person, spreadsheet ninja, or anything in between, the CTM Group of brands provides a world of career opportunities for passionate, progressive people. A career at CTM is a journey of unlimited potential – so what are you waiting for? Get on board today and see where a CTM career will take you.

Experience The CTM Difference

What makes CTM unique is the culture which underpins how we do business. This culture is deeply rooted in our origin and the unequivocal spirit of entrepreneurship. We work hard, embrace opportunities, keep things simple, and always act with integrity and a smile. This spirit transcends geographical borders, cultures and industries to deliver long-lasting partnerships and meaningful results for our customers across the globe.

Careers That Take You Places

Select a region to explore our current career opportunities

• North America Vacancies
• UK/Europe Vacancies
• Asia Vacancies
• Australia/NZ Vacancies

Meet CTM’s Global Leadership Team

Jamie Pherous Executive Director, Managing Director

Jamie founded CTM in 1994 in Brisbane, Australia. Under his leadership, CTM has grown from a two-person start-up to become one of the world’s largest travel management companies, with specialist travel solutions spanning corporate, events, leisure, loyalty and wholesale travel.

Eleanor Noonan Global Chief Operating Officer

Eleanor joined CTM in August 2022 as Global Chief of Staff, and in 2023 moved into the role of Global Chief Operating Officer. She has held various roles within travel, government and financial services, is commercially driven, values focused and passionate about leading high-performance teams, and inspiring stakeholders to support a clear people and business growth agenda.

Kevin O’Malley CEO North America

Kevin joined CTM in 2020, bringing over 25 years of travel industry experience. His leadership style, industry acumen, and genuine interest in the success of clients and staff make him an integral member of the CTM executive team.

Debbie Carling CEO Europe

Debbie has worked in the travel industry for more than 30 years in several key strategic and senior roles including commercial, finance and executive leadership. Her wealth of experience includes the set-up of global brands, instilling new company processes, and productivity projects.

Larry Lo CEO Asia

Larry is responsible for the company’s overall management, sales operations and continued development of strategic alliance partnerships across the Asia region. Larry has worked in several travel companies in Hong Kong and Canada, gaining an in-depth insight into the international travel industry. Today, he manages the CTM business in Hong Kong, Mainland China, Macau, Taiwan, and Singapore.

Greg McCarthy CEO Australia & New Zealand

Greg has extensive executive level leadership experience in the travel industry. He founded two travel management companies in Australia, growing them from small operations to highly successful medium-sized businesses. Greg has a strong track-record delivering for his customers, with an acute focus on customer retention and a superior service.

Join the CTM Team Today!

Search Existing Opportunities

Looking for a career that takes you places? Look no further than CTM

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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

Leadership Team

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Greg McCarthy

CEO Australia & New Zealand

Greg McCarthy has extensive executive level experience in the travel industry holding several leadership positions. He founded two travel management companies in Australia, building them up from small operations to highly successful medium-sized businesses, with a strong focus on customer retention and a superior service levels. Greg has worked for international airlines and held an executive directorship in a global TMC, achieving a strong track record delivering for customers. He was co-founder of Platinum Travel Corporation. CTM acquired Platinum’s Brisbane and Sydney offices in 2018, with Greg commencing as CTM CEO – Australia and New Zealand on 1 July 2018.

Larry Lo is responsible for the overall management, sales operations and continued development of strategic alliance partnerships across the Asia region. He started his career in 1988 as a Travel Consultant and worked in several travel companies in Hong Kong and Canada gaining an in-depth insight into the international travel industry. Today, Larry manages the CTM business in Hong Kong, Mainland China, Taiwan, Singapore and Japan. He currently serves on the Executive Committee of the Society of IATA Passenger Agents (SIPA) and IATA Agency Programme Joint Council – Hong Kong (APJC), and a Director of World Travel Agents Associations Alliance (WTAAA).

Debbie Carling

Debbie Carling has worked in the travel industry for more than 30 years in several key strategic and senior roles, including Commercial Director at Britannic Travel. During this time Debbie led the setup of global brand FCM Travel Solutions and became the Executive General Manager of Europe. In 2011 Debbie joined Chambers Travel and became COO soon after. Debbie successfully instilled new company processes, productivity and developments in supplier relations. In December 2014 Chambers was acquired by Corporate Travel Management, during which time Debbie played a key role in the successful transition. Debbie was appointed as CEO – Europe for CTM in July 2016.

Kevin O’Malley

CEO North America

Kevin O’Malley has more than 28 years of travel industry experience, and joined CTM from the Travel and Transport acquisition in 2020. His leadership style, industry acumen and genuine interest in the success of clients and staff make him an integral member of the CTM executive team. Kevin is committed to advancing the travel industry, acting as advisory board member among several key industry groups, and also cultivates his local community by serving on several boards for Nebraska-based educational institutions and charitable foundations.

As CEO – North America, Kevin is responsible for ensuring the highest level of personal service, innovation and return on investment to our customers, while leveraging CTM’s global strategy to benefit regional clients and staff. Prior to joining the travel industry, Kevin worked as a CPA for both Deloitte and Lutz.

Jamie Pherous

Executive Director, Managing Director

Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie was employed by Arthur Andersen, now EY, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.

Laura Ruffles

CEO ANZ / Asia / EU

Director since December 2015

Laura Ruffles is CTM’s CEO ANZ / Asia / EU. She has significant local, regional and global industry experience and, in a career of more than 30 years, has led teams across sales, account management, operations and technology. Laura is responsible for all aspects of CTM’s business performance across AU/NZ, Asia, and European regions as well as CTM’s technology offering. She joined CTM in 2010 and has been a key contributor to its successful growth. She is also a Director of the Australian Travel Industry Association.

James Patterson

Acting Global Chief Financial Officer

James Patterson joined CTM in January 2020 as Global Treasurer. Since then he moved to the role of General Manager Finance, and then to Acting Chief Financial Officer in 2023. He has over 20 years of experience, and has held senior finance roles in listed entities in the banking and transportation sectors. James’ corporate background includes banking, treasury and financial markets focussed roles, with exposure to M&A and project management.

James holds a Bachelor of Business and is a Certified Practising Accountant.

Shelley Sorrenson

Global Chief Legal Officer & Company Secretary

Shelley Sorrenson joined CTM in November 2021 as Global Chief Legal Officer & Company Secretary. Shelley is a pragmatic and commercially driven corporate legal and governance practitioner with over 14 years of experience. She has served as General Counsel and Company Secretary of ASX-listed and unlisted financial services companies and held roles at the Australian Securities and Investments Commission and in private practice.

Shelley holds a Bachelor of Justice, Bachelor of Laws and a Master of Laws. Shelley is a Member of the Australian Institute of Company Directors and an Associate of the Governance Institute of Australia.

In her personal time, Shelley is also a Non-Executive Board Director of several not-for profit organisations with a focus on supporting women and disadvantaged youth.

Eleanor Noonan

Global Chief Operating Officer

Eleanor Noonan joined CTM in August 2022 as Global Chief of Staff, and in 2023 moved into the role of Global Chief Operating Officer. She has held various roles within travel, government and financial services, and most recently was Chief Operating Officer of a superannuation fund.

Eleanor is commercially driven, values focused and passionate about leading high-performance teams and inspiring stakeholders to support a clear people and business growth agenda. Eleanor is skilled in developing and executing customer-centric business strategies, leading large-scale change initiatives, and achieving operational excellence.

Eleanor holds a Master of Business and is a Member of the Australian Institute of Company Directors.

Karen Janssen

Global Chief Information Officer

Karen has worked in the travel industry for 20 years. Starting out as a travel consultant, she progressed through her career in nine key positions across three different countries before finally becoming CIO with a major travel management company.

In March 2016, Karen joined Corporate Travel Management (CTM) as Project Manager MI and was promoted to Chief Information Officer Europe less than six months later. Since then, she has successfully overseen the implementation of CTM’s Global MI system and been a pivotal member of the organisation’s technology transformation project team. In January 2022, Karen assumed the role of Global Chief Information Officer.

Richard Goldberg

Global Chief Data Officer

Richard Goldberg joined CTM in 2022 as Global Chief Data Officer. His responsibilities include leading the data strategy, data governance, data quality, MIS/BI reporting, and data management for the organisation. Richard has over 25 years executive data management and technology experience. Prior to joining CTM, Richard was the Managing Director and Chief Data Officer at the Bank of China where he was responsible for standing up the Chief Data Office and positioning data as a corporate strategic asset.

Over his career, Richard has held various senior data leadership positions for many organisations including Bank of China, GE Capital, Citibank, and IBM.  Richard is a champion for leveraging the use of data to optimise the business experience for customers and enhance data capabilities for internal stakeholders.  Richard’s extensive accomplishments and experience in data leadership and management was recognised as he was selected as the 2022 dataIQ Top 100 Most Influential People in Data.

Tim Krueger

Global Chief Information Security Officer

Tim Krueger has worked in the IT industry for over 30 years. Throughout his career he has worked as a database administrator, developer and team lead and included various executive positions, including Chief Technology Officer and Chief Information Officer.

Because of his broad experience across the IT industry, Tim quickly realised the importance of protecting company information assets and established one of the first security programs within the travel industry. He is accredited by the ISACA organisation as a Certified Information Security Manager and has been for over 10 years.

Tim is passionate about sharing his experience and encouraging the continual development of the security industry and serves as a mentor and contributing member within the sector, including active participation as a member of the planning committee for local and regional IT and Security Symposiums.  In the beginning of 2023, Tim was recognised for his accomplishments and expertise and promoted to the Global Chief Information Security Officer for CTM where he oversees the ongoing oversight and governance of the corporation’s security, privacy and risk organisation.

Annabel Ausmus

Global Chief Marketing Officer

Annabel Ausmus is an experienced marketing and communications professional with more than 20 years’ experience managing digital and traditional marketing strategy and implementation in both B2B and B2C disciplines. She is responsible for the CTM Group’s global marketing, communication and brand strategy across its portfoilio of travel brands.

Joining CTM in 2010, Annabel brings a wealth of travel industry marketing experience to CTM, having worked across corporate, leisure (luxury to budget brands), events, wholesale and loyalty travel for privately owned, listed entities and not for profit organisations.

Annabel holds a BA (Hons) degree in Journalism, is a Certified Practicing Marketer (CPM) and an Associate Member of the Australian Marketing Institute (AMI).

Tracey Edwards

Event Travel Management - Global Strategic Lead and GM AU/NZ

Tracey has been with ETM since its inception in early 2011 and brings more than 30 years’ experience in the travel and event industry managing operations around the world, including three years living, establishing and growing an event business in China. Over the past 8 years the ETM team, under Tracey’s leadership, has evolved from a localised specialist Sydney office to a global offering with more than 100 staff across the world, providing a range of expert event, meeting and group travel services. Tracey ensures the team are delivering event solutions that meet our clients’ diverse needs and are at the forefront of technological efficiency. These achievements have been recognised by the industry, including winning the AFTA award for ‘Best Business Events Travel Agency’ multiple times.

Lauren Hook

Head of Sustainability

Lauren Hook joined CTM as the Head of Sustainability in November 2023. She has a strong compliance, governance, and finance background both in Australia and internationally. In her previous roles, Lauren has led the risk, audit, and sustainability functions at an ASX-listed technology company and she has extensive airline and audit experience.

Lauren holds a Bachelor of Commerce, qualified as a Chartered Accountant, is a member of the Institute of Internal Auditors, and is a fellow of the Governance Institute of Australia.

Ewen Crouch AM

Independent Non-Executive Director

Director since March 2019

Ewen Crouch was a Partner at Allens from 1988 – 2013. He served as a member of the firm’s board for 11 years, including four years as Chairman of Partners.  His other roles at Allens included Co-Head Mergers & Acquisitions and Equity Capital Markets from 2004 – 2010, Executive Partner – Asian Offices from 1999 – 2004 and Deputy Managing Partner from 1993 – 1996. He was a director of Mission Australia from 1995, including as Chairman from 2009, until retiring in November 2016.

Mr Crouch is a Non-Executive Director of BlueScope Steel Limited (since March 2013) and Chair and Non-Executive Director of AnteoTech Limited (since April 2022). He is a Fellow of the Australian Institute of Company Directors, Chair and Non-Executive Director of RSL LifeCare Ltd (since October 2022) and a Director of Jawun (since September 2015). He served as a member of the Takeovers Panel from 2010-2015, as a member of the Commonwealth Remuneration Tribunal from 2015 – 2019, as a Director of Sydney Symphony Orchestra from 2009 – 2020 and as a Non-Executive Director of Westpac Banking Corporation from 2013 to 2019.

Director since January 2020

Jon Brett  was formerly an executive director of Investec Wentworth Private Equity Limited, and an executive of Investec Bank (Australia) Limited. He was also the CEO of Techway Limited which pioneered internet banking in Australia.  Jon brings extensive strategic, board and management experience to CTM, particularly in the areas of finance and corporate advisory.

Jon is  currently Executive Chairman of Stridecorp Equity Partners, an AFSL licensed fund manager specialising in private equity. Jon is a Non-Executive Director of Mobilicom Limited (since September 2018). His former directorships include Godfreys Group Limited, The Pas Group Limited, Deputy President of the NRMA and Vocus Group Limited since its listing on the ASX.

Sophie Mitchell

Director since September 2019

Sophie Mitchell has over 30 years of corporate advisory, capital markets and equity research experience. She retired from Morgans in June 2019 after over a decade as an Executive Director in Morgans’ Corporate and, prior to this, she was Morgans’ Head of Research.

Sophie is a Non-Executive Director of Morgans Holdings (Australia) Limited, Firstmac Limited, Myer Family Investments Limited, and Tourism Holdings Limited, and Chairman of HealthcareLogic Global Limited (retired July 2023). She was a member of the Australian Government Takeovers Panel between 2009 and 2018.

Marissa Peterson

Director since October 2022

Marissa Peterson is President and CEO of Mission Peak Executive Consulting, a Silicon Valley leadership coaching business. She is based in the United States and brings extensive experience in governance, technology and digital transformation, and executive development.

Marissas’s extensive board experience includes past roles as Chairman of optical communications solutions company, Oclaro, between 2013 and 2018, and as a Non-Executive Director of ASX-listed Ansell, from 2006 to 2021. She has also been a Director of a range of US-based companies including Humana, Supervalu, Children’s Hospital of Stanford, Quantros and Covisint, and a Board Trustee of Kettering University.

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Leadership Team

• Regional Leadership
• Global Leadership

Kevin O’Malley

Chief Executive Officer, North America

Kevin O’Malley, appointed to CEO CTM North America after the announcement of CTM’s acquisition of Travel and Transport in October 2020, brings CTM clients and staff a tenured track record in business travel. Kevin has over 25 years of travel industry experience, having worked in several key strategic and senior roles.

Kevin joined Travel and Transport in 1994 and through a long tenure held critical positions with increasing strategic leadership responsibilities, eventually being named CEO of Travel and Transport in 2015. His leadership style, industry acumen, and genuine interest in the success of clients and staff make him an integral member of the CTM executive team looking toward a bright future.

Kevin is committed to advancing the travel industry, acting as advisory board member among several key industry groups, and also cultivates his local community by serving on several boards for Nebraska-based educational institutions and charitable foundations.

As CEO North America, Kevin is responsible for ensuring the highest level of personal service, innovation, and return on investment to our customers, while leveraging CTM’s global strategy to benefit our regional clients and staff.

Maureen Brady

Chief Commercial Officer, North America

Maureen Brady has proven success in business development, client solutions, and operational technology to deliver efficiencies, innovative supplier programs, and revenue growth.

Her tenured executive leadership is supported by previous executive roles in operations, global corporate acquisition integrations, and global business solutions stretching across three continents with multiple global travel management companies.

Maureen has an adept ability to strategically optimize operational efforts, as well as envision and implement agile infrastructures to lead the way for CTM’s lucrative business to thrive. Through her driven practices, she has contributed to the evolution of the corporate travel industry.

In her role as Chief Operating Officer and part of the executive committee at CTM North America, Maureen is responsible for driving CTM North America’s operational vision and strategy for CTM’s performance and growth.

Joel Bailey

Chief Technology Officer, North America

Joel Bailey is a travel industry leader with over 20 years of experience in product management, customer solutions, innovative technology solutions, and bringing new products and services to the market.

Joel joined the organization in 2014 after holding various leadership roles with global travel management and travel technology companies. Joel has a passion for developing innovative solutions that meet customer needs to solve their problems.

As CTO and part of the Executive Committee at CTM North America, Joel is responsible for driving CTM’s innovation strategy, as well as deploying market-leading travel technology that drives customer value and enhances the traveler experience.

Renee Bubke

Chief Financial Officer, North America

Renee Bubke joined the CTM organization in 2018, previously having worked in finance roles at Masco Corporation, Chrysler Group, and Ernst & Young.

In 2022, Renee assumed leadership of CTM’s Finance organization, preparing for her new role as CFO beginning in 2023.

Renee is based in Omaha, NE, and has proven herself an excellent leader and the right person to help move CTM forward in her expanded capacity.

Anita Salvatore

Chief Operating Officer, North America

Anita’s passion is a driving force and is instrumental in shaping, strengthening, and contributing to CTM’s overall global presence and financial performance. Known for fostering a culture of innovation and collaboration, Anita excels in aligning teams with organizational goals. She is results driven and has a knack for identifying opportunities, navigating challenges, and implementing solutions that drive sustainable growth. As COO, Anita brings a wealth of experience and a proven track record of driving transformation and operational excellence in a dynamic business environment.

As former EVP of Customer Success, Anita spearheaded customer-centric and operational initiatives by harnessing technology and data-driven insights to streamline processes and optimize customer engagement, support, and service. With a keen understanding of the market and placing the customer at the heart of every decision, Anita formulated and executed innovative strategies through cross-functional collaboration to ensure customers achieved their goals.

Anita’s strategic foresight has been a catalyst for success in her previous roles. With a career spanning over 30 years, Anita has consistently demonstrated unwavering dedication to customer satisfaction and operational efficiency. Anita rapidly progressed through the ranks, leaving an indelible mark in each of her executive leadership roles.

Anita is a founding member of Women in Travel (WINiT) and an active member of GBTA and a former board member of the Travel & Leisure Advisory Board.

Mary Ellen Hess

Executive Vice President, Business Development, North America

Mary Ellen (George) Hess is an experienced sales and marketing executive with a passion for technology and customer experience. In her role as Executive Vice President, Business Development, North America, Mary Ellen spearheads client acquisitions for CTM North America.

Mary Ellen joined CTM as a highly regarded travel industry professional with more than three decades of proven success in leading high-performance teams, product development, digital transformation, and superior results in bringing new solutions to the travel industry.

Mary Ellen’s accolades include recognition from WINiT by Global Business Travel Association’s Top 40 Women in Travel, as well as Skift’s Corporate Travel Innovators list. She also serves on the board of WINiT.

Prior to joining CTM, Mary Ellen held executive leadership roles within the travel industry at a highly advanced TMC platform technology company and three global TMCs.

As part of the CTM’s senior leadership team, Mary Ellen leverages her extensive travel industry knowledge integrating sales and marketing teams while achieving CTM North America’s growth goals.

Lisa Nasser

Chief Legal Officer, North America

Lisa began her career in private practice with a focus on mergers and acquisitions and general corporate matters, including contract review and negotiation.  She graduated from Creighton University and the University of Nebraska College of Law.

In her career at Travel and Transport, and then CTM after their acquisition, Lisa spent six years as Assistant General Counsel. In late 2021, she took the opportunity to lead the privacy and information governance programs at a regional bank, before returning to CTM.

As Chief Legal Officer and part of the executive committee at CTM North America, Lisa is responsible for managing legal risk for the North American organization.

Chris Shimokawa

Senior Vice President, Human Resources, North America

Chris Shimokawa is passionate about the employee experience and cross-company collaboration. Her HR philosophy aligns with CTM’s North Star – make people’s lives easier so they can focus on what matters.

Chris joined the organization in 2016. Throughout her 30+ year career, she has held key positions in various HR disciplines and has a track record of success executing effective HR initiatives. She volunteers with Foodbank of the Heartland and Project Harmony in Omaha.

In her role as SVP, HR and part of the executive committee at CTM North America, Chris is responsible for HR strategy, developing programs that optimize employee engagement and providing data insights to maximize CTM’s number one resource, our employees.

Chief Partnership Officer

Erik’s journey in supplier relations began 10 years ago when he joined Ultramar Travel Management overseeing the air and ground categories. Erik served as Travel and Transport’s VP of Partner Solutions prior to Travel and Transport’s acquisition by CTM in 2020. Rounding out his experience, Erik also spent time working in regional and global sales at The Lufthansa Group, as well as holding various roles within BCD Travel.

Growing up in Rockaway Beach, Queens, and in the arrival and departure path of JFK, Erik developed a enthusiasm for flight and travel as a young boy. Erik is based in New York City where lives with his partner of 22 years, Paul, and their dog, Bradley.

Sarah D’Alessandro

Senior Vice President/General Manager, Operations

New York/New Jersey Region

Sarah D’Alessandro joined CTM in 2022 as Senior Vice President/General Manager overseeing the New York/New Jersey region.

D’Alessandro is an industry veteran with over 30 years in the business travel industry. Her experience includes leadership positions in operations at Direct Travel and, subsequently, BCD Travel, where she spent more than 20 years.

Most recently, Sarah served as Vice President, setting the operational strategy for $2.6 billion in global travel spend for a diverse and high-profile client portfolio spanning 70+ countries.

Amy DeSantis

Northeast Region

Amy DeSantis has enjoyed over 10 years with CTM, having joined the organization in 2012.

After first leading the East region’s Account Management team, Amy was promoted to Senior Vice President/General Manager, Operations for the Northeast Region in 2022.

Prior to her time with CTM, Amy spent six years with FCM Travel Solutions as Business Development Manager

Senior Vice President & General Manager, Mountain West Region

Carol is a driven customer experience executive and decisive leader with an extensive history of building, developing, and leading customer-focused teams.

Carol’s thirty years of business travel industry experience drives her success in managing client relationships, while implementing processes that foster team work, streamline operations, and improve customer satisfaction. She is a disciplined leader who excels in operations management, strategic planning, goal setting, interacting with customers and problem solving.  Carol’s outstanding interpersonal skills enable her to cultivate strong business relationships and to mentor and develop team members.

As part of CTM’s senior leadership team, Carol is responsible for sales, operations and account management for the Mountain Region of CTM North America, including P&L, staffing, and ultimate client retention responsibility.  She leads a strong team to deliver CTM service and technology solutions to each customer in a fast-paced, high-growth and diverse environment.

Christy Prescott

Chief Executive Officer, Collegiate Travel Planners (CTP)

Christy Prescott is a trailblazing entrepreneur with over 29 years of extraordinary success. Her tenured travel industry career is marked with innovation and leadership as she founded, guided, and earned a reputation as a visionary in the travel industry. As Chief Executive Officer and Founder of Corporate Travel Planners (CTP), now Collegiate Travel Planners (CTP), Christy built and expanded CTP into one of the largest privately-owned travel agencies before Corporate Travel Management (CTM) acquired the company in December 2019.

As Chief Executive Officer of CTP, she is part of CTM’s senior leadership team. Christy is responsible for managing CTM’s university clients’ relationships and strategic business direction.

Christy is passionate about philanthropy and founded her charity, Christy’s Hope for Battered Women and Children, over two decades ago.

Senior Vice President & General Manager, ETM North America

Tami Reier was appointed to Senior Vice President & General Manager, ETM North America, in July 2021. She brings 30+ years of industry experience to ETM clients and employees and is dedicated to exceptional service, leadership, strategic vision, and growth-oriented results.

Tami joined the organization in 1999 as an accomplished meetings and events professional. Tami holds a Certified Meeting Professional (CMP) designation from Meeting Professionals International, a Certificate in Meetings Management (CMM) from Events Industry Council, and a Virtual Event and Meeting Management (VEMM) certificate from Events Leadership Institute.

Tami is a member of Cvent’s Partner Advisory Board and Meeting Professionals International’s Global Committee on Anti-Human Trafficking.

As part of CTM’s general manager team, Tami is responsible for bringing together all aspects of the meetings, events, and group air teams to deliver outstanding, customer-centric programs with an exceptional return on investment.

Karen Thorburn

Karen Thorburn started her career with Corporate Travel Management in 2010, before her appointment as Senior Vice President/General Manager of CTM’s Pacific Region.

In her many years with the company, Karen has been an outstanding contributor operationally and with clients, and is well respected among the Pacific team, her peers, and CTM clients.

Penny Watermeier

Senior Vice President & General Manager, Central Region

Penny is a data-driven leader with proven success in multiple facets of the travel industry, a comprehensive understanding of change management, and a collaborative approach to offer differentiation in solutions.

She began her career in the travel industry in 1986 as a corporate travel counselor, quickly moving into leadership roles. Penny joined the organization in 1997, managing teams responsible for maintaining key client relationships. At the end of 2020, Penny was appointed to Senior Vice President / General Manager – Central region.

Penny has been an allied member of the Global Business Travel Association (GBTA) for several years. In conjunction with GBTA and the Wharton School of Business, Penny received her Global Leadership Professional® (GLP) Designation in 2010.

As part of CTM’s general manager team, Penny is responsible for sales, operations, and account management for the Central region.

Debbie Westlake

Senior Vice President, Operations and Service Excellence

Debbie Westlake joined CTM in 2022 in the newly created role of SVP, Operations and Service Excellence. Westlake oversees external and internal service strategy and delivery, including a focus on long-term, productive and profitable sustainability and growth.

Westlake spent 20 years at CWT, where she held a variety of leadership roles, most recently as VP, Traveler Services Support for the Americas, a position she held for 14 years that encompassed strategic planning, project management, workforce management, operational reporting, training, business continuity, real estate & facilities, technical business requirements, and client implementations.

Since departing CWT, Westlake held positions in operations leadership at Adelman Travel, Ciox Health, and Press Ganey.

April Wheeler

Senior Vice President, Customer Success

April is a driven customer experience executive and decisive leader with an extensive history of building, developing, and leading customer-focused teams.

Her accomplished tenure in the travel industry is paired with proven success in fostering efficiency and focusing on customer satisfaction. As a disciplined leader, she excels in operations management, strategic planning, goal setting, interacting with customers, and problem-solving.

April was appointed to SVP of Customer Success in 2021. In this role, April ensures that our customers get the best out of their relationship with CTM, via consistent communications, service, and solutions .   

Angie Langen

Vice President, Marketing

With over 20 years in marketing, sales, and communications, Angie is passionate about communicating the CTM story, driving competitive marketing strategies, and creating meaningful interactions with our clients, partners, and the media.

She began her career as the Sales and Marketing Manager for Leisure Trends Group [now part of NPD Group], before joining CTM in 2006 as the Director of Marketing.

During Angie’s storied career with CTM, she has held many positions, including Communications Manager, Director of National Sales Support, and Executive Director of National Sales Support. Angie brings a wealth of team management experience, travel industry knowledge and sales insights.

In her role as Vice President, Marketing, Angie manages the CTM North America marketing strategy, strategic communications plans, establishing and maintaining CTM’s brand awareness, lead-generation, and customer engagement goals.

Evan Friedman

Executive Vice President, Strategic Sales

Evan Friedman is a consummate sales professional with more than 30 years of industry experience. His focus is on large-market business development in Financial, Professional Services, and High Fashion global opportunities. He strives to build and maintain strong relationships with customers.

Based in New York City, he is an integral part of the CTM’s global sales team.

He has earned the distinguished designation of Certified Hospitality Marketing Executive (CHME) by the Hospitality Sales and Marketing Association International. Evan also sits on the Board of the Ritz Carlton Hotels and New York City Metropolitan Executive Alliance (New York City’s #1 Professional Business Networking Group), where he chairs the Speaker Committee.

Debbie Langen

Senior Vice President, Business Development, North America

Debbie Langen brings more than 20 years of experience in growing the CTM business. Focusing on large markets and global business development, she is passionate about building strong professional relationships and solving unique client problems.

Based in Florida, she is an integral part of the CTM’s global sales team.

As part of the CTM North America national leadership team, Debbie is responsible for supporting the North American sales team via training, mentoring, coaching, and strategy development.

Jamie Pherous

Executive Director, Managing Director

Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie was employed by Arthur Andersen, now EY, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.

Laura Ruffles

CEO ANZ / Asia / EU

Director since December 2015

Laura Ruffles is CTM’s CEO ANZ / Asia / EU. She has significant local, regional and global industry experience and, in a career of more than 30 years, has led teams across sales, account management, operations and technology. Laura is responsible for all aspects of CTM’s business performance across AU/NZ, Asia, and European regions as well as CTM’s technology offering. She joined CTM in 2010 and has been a key contributor to its successful growth. She is also a Director of the Australian Travel Industry Association.

James Patterson

Acting Global Chief Financial Officer

James Patterson joined CTM in January 2020 as Global Treasurer. Since then he moved to the role of General Manager Finance, and then to Acting Chief Financial Officer in 2023. He has over 20 years of experience, and has held senior finance roles in listed entities in the banking and transportation sectors. James’ corporate background includes banking, treasury and financial markets focussed roles, with exposure to M&A and project management.

James holds a Bachelor of Business and is a Certified Practising Accountant.

Shelley Sorrenson

Global Chief Legal Officer & Company Secretary

Shelley Sorrenson joined CTM in November 2021 as Global Chief Legal Officer & Company Secretary. Shelley is a pragmatic and commercially driven corporate legal and governance practitioner with over 14 years of experience. She has served as General Counsel and Company Secretary of ASX-listed and unlisted financial services companies and held roles at the Australian Securities and Investments Commission and in private practice.

Shelley holds a Bachelor of Justice, Bachelor of Laws and a Master of Laws. Shelley is a Member of the Australian Institute of Company Directors and an Associate of the Governance Institute of Australia.

In her personal time, Shelley is also a Non-Executive Board Director of several not-for profit organizations with a focus on supporting women and disadvantaged youth.

Eleanor Noonan

Global Chief Operating Officer

Eleanor Noonan joined CTM in August 2022 as Global Chief of Staff, and in 2023 moved into the role of Global Chief Operating Officer. She has held various roles within travel, government and financial services, and most recently was Chief Operating Officer of a superannuation fund.

Eleanor is commercially driven, values focused and passionate about leading high-performance teams and inspiring stakeholders to support a clear people and business growth agenda. Eleanor is skilled in developing and executing customer-centric business strategies, leading large-scale change initiatives, and achieving operational excellence.

Eleanor holds a Master of Business and is a Member of the Australian Institute of Company Directors.

Karen Janssen

Global Chief Information Officer

Karen has worked in the travel industry for 20 years. Starting out as a travel consultant, she progressed through her career in nine key positions across three different countries before finally becoming CIO with a major travel management company.

In March 2016, Karen joined Corporate Travel Management (CTM) as Project Manager MI and was promoted to Chief Information Officer Europe less than six months later. Since then, she has successfully overseen the implementation of CTM’s Global MI system and been a pivotal member of the organization’s technology transformation project team. In January 2022, Karen assumed the role of Global Chief Information Officer.

Richard Goldberg

Global Chief Data Officer

Richard Goldberg joined CTM in 2022 as Global Chief Data Officer. His responsibilities include leading the data strategy, data governance, data quality, MIS/BI reporting, and data management for the organization. Richard has over 25 years executive data management and technology experience. Prior to joining CTM, Richard was the Managing Director and Chief Data Officer at the Bank of China where he was responsible for standing up the Chief Data Office and positioning data as a corporate strategic asset.

Over his career, Richard has held various senior data leadership positions for many organizations including Bank of China, GE Capital, Citibank, and IBM.  Richard is a champion for leveraging the use of data to optimise the business experience for customers and enhance data capabilities for internal stakeholders.  Richard’s extensive accomplishments and experience in data leadership and management was recognized as he was selected as the 2022 dataIQ Top 100 Most Influential People in Data.

Tim Krueger

Global Chief Information Security Officer

Tim Krueger has worked in the IT industry for over 30 years. Throughout his career he has worked as a database administrator, developer and team lead and included various executive positions, including Chief Technology Officer and Chief Information Officer.

Because of his broad experience across the IT industry, Tim quickly realised the importance of protecting company information assets and established one of the first security programs within the travel industry. He is accredited by the ISACA organization as a Certified Information Security Manager and has been for over 10 years.

Tim is passionate about sharing his experience and encouraging the continual development of the security industry and serves as a mentor and contributing member within the sector, including active participation as a member of the planning committee for local and regional IT and Security Symposiums.  In the beginning of 2023, Tim was recognized for his accomplishments and expertise and promoted to the Global Chief Information Security Officer for CTM where he oversees the ongoing oversight and governance of the corporation’s security, privacy and risk organization.

Annabel Ausmus

Global Chief Marketing Officer

Annabel Ausmus is an experienced marketing and communications professional with more than 20 years’ experience managing digital and traditional marketing strategy and implementation in both B2B and B2C disciplines. She is responsible for the CTM Group’s global marketing, communication and brand strategy across its portfoilio of travel brands.

Joining CTM in 2010, Annabel brings a wealth of travel industry marketing experience to CTM, having worked across corporate, leisure (luxury to budget brands), events, wholesale and loyalty travel for privately owned, listed entities and not for profit organizations.

Annabel holds a BA (Hons) degree in Journalism, is a Certified Practicing Marketer (CPM) and an Associate Member of the Australian Marketing Institute (AMI).

Tracey Edwards

Event Travel Management - Global Strategic Lead and GM AU/NZ

Tracey has been with ETM since its inception in early 2011 and brings more than 30 years’ experience in the travel and event industry managing operations around the world, including three years living, establishing and growing an event business in China. Over the past 8 years the ETM team, under Tracey’s leadership, has evolved from a localized specialist Sydney office to a global offering with more than 100 staff across the world, providing a range of expert event, meeting and group travel services. Tracey ensures the team are delivering event solutions that meet our clients’ diverse needs and are at the forefront of technological efficiency. These achievements have been recognized by the industry, including winning the AFTA award for ‘Best Business Events Travel Agency’ multiple times.

Lauren Hook

Head of Sustainability

Lauren Hook joined CTM as the Head of Sustainability in November 2023. She has a strong compliance, governance, and finance background both in Australia and internationally. In her previous roles, Lauren has led the risk, audit, and sustainability functions at an ASX-listed technology company and she has extensive airline and audit experience.

Lauren holds a Bachelor of Commerce, qualified as a Chartered Accountant, is a member of the Institute of Internal Auditors, and is a fellow of the Governance Institute of Australia.

Ewen Crouch AM

Independent Non-Executive Director

Director since March 2019

Ewen Crouch was a Partner at Allens from 1988 – 2013. He served as a member of the firm’s board for 11 years, including four years as Chairman of Partners.  His other roles at Allens included Co-Head Mergers & Acquisitions and Equity Capital Markets from 2004 – 2010, Executive Partner – Asian Offices from 1999 – 2004 and Deputy Managing Partner from 1993 – 1996. He was a director of Mission Australia from 1995, including as Chairman from 2009, until retiring in November 2016.

Mr Crouch is a Non-Executive Director of BlueScope Steel Limited (since March 2013) and Chair and Non-Executive Director of AnteoTech Limited (since April 2022). He is a Fellow of the Australian Institute of Company Directors, Chair and Non-Executive Director of RSL LifeCare Ltd (since October 2022) and a Director of Jawun (since September 2015). He served as a member of the Takeovers Panel from 2010-2015, as a member of the Commonwealth Remuneration Tribunal from 2015 – 2019, as a Director of Sydney Symphony Orchestra from 2009 – 2020 and as a Non-Executive Director of Westpac Banking Corporation from 2013 to 2019.

Director since January 2020

Jon Brett  was formerly an executive director of Investec Wentworth Private Equity Limited, and an executive of Investec Bank (Australia) Limited. He was also the CEO of Techway Limited which pioneered internet banking in Australia.  Jon brings extensive strategic, board and management experience to CTM, particularly in the areas of finance and corporate advisory.

Jon is  currently Executive Chairman of Stridecorp Equity Partners, an AFSL licensed fund manager specialising in private equity. Jon is a Non-Executive Director of Mobilicom Limited (since September 2018). His former directorships include Godfreys Group Limited, The Pas Group Limited, Deputy President of the NRMA and Vocus Group Limited since its listing on the ASX.

Sophie Mitchell

Director since September 2019

Sophie Mitchell has over 30 years of corporate advisory, capital markets and equity research experience. She retired from Morgans in June 2019 after over a decade as an Executive Director in Morgans’ Corporate and, prior to this, she was Morgans’ Head of Research.

Sophie is a Non-Executive Director of Morgans Holdings (Australia) Limited, Firstmac Limited, Myer Family Investments Limited, and Tourism Holdings Limited, and Chairman of HealthcareLogic Global Limited (retired July 2023). She was a member of the Australian Government Takeovers Panel between 2009 and 2018.

Marissa Peterson

Director since October 2022

Marissa Peterson is President and CEO of Mission Peak Executive Consulting, a Silicon Valley leadership coaching business. She is based in the United States and brings extensive experience in governance, technology and digital transformation, and executive development.

Marissas’s extensive board experience includes past roles as Chairman of optical communications solutions company, Oclaro, between 2013 and 2018, and as a Non-Executive Director of ASX-listed Ansell, from 2006 to 2021. She has also been a Director of a range of US-based companies including Humana, Supervalu, Children’s Hospital of Stanford, Quantros and Covisint, and a Board Trustee of Kettering University.

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Leadership Team

• Regional Leadership
• Global Leadership

Chief Executive Officer, Asia

Joining Westminster Travel in 2008, Larry Lo is responsible for the overall management, sales operations and continued development of strategic alliance partnerships across the Asia region.

He started his career in 1988 as a Travel Consultant and worked in several travel companies in Hong Kong and Canada gaining an in-depth insight into the international travel industry. Today, Larry manages the CTM business in Hong Kong, Mainland China, Taiwan, Singapore and Japan.

He currently serves as the Chairman of the Society of IATA Passenger Agents (SIPA), an Executive Committee member of IATA Agency Programme Joint Council – Hong Kong (APJC), and a Director of World Travel Agents Associations Alliance (WTAAA).

Chief Financial Officer, Asia

Sharon is an experienced professional accountant in travel industry for over 20 years, she joined the Group as Financial Controller of Westminster Travel in 2007.

Apart from overseeing and managing the spectrum of finance and accounts of CTM Asia, she is also responsible for merger and acquisition, business strategy and development as well as corporate governance and compliance. Sharon started her career in PricewaterhouseCoopers, she worked in a Hong Kong listed company prior to joining CTM. She had gained extensive exposures in IPO, business set-up, acquisitions, disposal as well as integrations. 

Sharon is a qualified accountant holding Bachelor of Arts (Hon) Degree in Accountancy, a fellow member of the Association of Chartered Certified Accountants and the Hong Kong Institute of Certified Public Accountants. 

Zamil Murji

Chief Technology Officer, Asia

Zamil has more than 18 years of experience in the IT industry, most recently he was working as Head of Technology Optimization APACMEA at Travelport, a global technology company that powers bookings for hundreds of thousands of travel suppliers worldwide. During his time at Travelport, Zamil led a team of highly skilled and diverse individuals across APACMEA region to deliver customer focused solutions/products as well as focus on talent development and change management.

Over the course of his career in the technology space, Zamil has gained vast experience in project management, software / product development and technology optimization. His customer centric approach and relentless commitment to improve business process across the SDLC are a huge advantage for CTM’s continued drive to provide the most innovative and cost-effective business travel management solutions to the corporate market.

General Manager – Sales and Client Value Management, Asia

Joining CTM in May 2016, Eugene oversees the sales, client value management and implementation teams across the region. Apart from that, he is also responsible for rolling out CTM proprietary’s SMART technology and providing implementation support to CTM partners in Asia.

Eugene started his career in 1999 as Support Account Manager in a software house providing training and onsite support for the company’s suite of software packages. Eugene first foray into travel started with a leading global GDS. Since then, he has accumulated more than 20 years of experience in the travel and GDS industry, operating in various divisions across the organisation from training, online solutions, product marketing to commercial and sales.

Prior to joining CTM, he was with another Global Travel Management Company managing the regional operations across 18 markets in the APAC region.

General Manager of Supplier Relations, Asia

As a core member of the CTM Global Supplier team, Calvin’s main role is to drive and optimize supplier partnerships and revenue in the Asia region. His aim is to develop strategies that not only meet, but exceed the expectations of airlines, hotels, and other suppliers. His focus is on adding value to clients and, more importantly, achieving exceptional revenue results for CTM.

With more than three decades of experience in airlines and the travel industry, Calvin’s professional background instills confidence in representing CTM as the face and voice of the company to suppliers and all stakeholders across the service chain in Asia.

General Manager, Taiwan

Prior to joining CTM Taiwan, Ted has years of experience in group travel and cruise market in North America as well as TMC experiences in Taiwan, Shanghai, Beijing, and other greater China markets. He joined CTM Taiwan in 2016 and is responsible for the overall management of the Taiwan operations.

Relocated to Taiwan in 2007, Ted joined a regional based travel management company with a global networks alliance. From 2008 to 2016, Ted worked from supervisor role all the way to Assistant General Manager in Taiwan office, and was seconded to Shanghai and Beijing offices for few years to lead greater China Sales and Corporate Account Servicing teams. In 2015, Ted took up the extra role as Assistant General Manager for Regional Programme Coordination, representing Group Companies in global alliance board meeting and global conferences.

In fall of 2016, Ted joined CTM Taiwan office and working toward building a professional office that is promoting socially, culturally, environmentally awareness in workplace and to deliver best in class corporate travel programme for the clients.

Eiji Fujimoto

General Manager, Japan

Eiji Fujimoto brings 30 years of experience in business travel management to the role of General Manager, Japan at CTM, including managing a number of global travel accounts from Australia, UK and the US. He has worked with a variety of global travel networks, managed global travel RFPs and implemented more than 40 international accounts in Japan. Eiji brings a wealth of experience in global and regional travel program consolidation.

Before joining CTM Japan, Eiji was the Representative Director of Tokyo Masters and was responsible for all aspects of business operations. During his time at Tokyo Masters, Eiji served a number of well-known multinational companies.

Head of Sales, China

Ronnie has dedicated over 11 years to Corporate Travel Management. He has a particular focus on local business development and is passionate about building strong professional relationships and solving unique client problems. In his role, Ronnie provides leadership to the China sales and client management team. He also assists in retaining current clients through account reviews and re-tender processes. As the lead for local sales in China, he works closely with colleagues from all departments and offices in the country and across Asia.

Before joining CTM in 2014, Ronnie gained experience at American Express Global Business Travel, FCM Travel Solutions, and 99 bill, a Payment Solution Company.

Jamie Pherous

Executive Director, Managing Director

Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie was employed by Arthur Andersen, now EY, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.

Laura Ruffles

CEO ANZ / Asia / EU

Director since December 2015

Laura Ruffles is CTM’s CEO ANZ / Asia / EU. She has significant local, regional and global industry experience and, in a career of more than 30 years, has led teams across sales, account management, operations and technology. Laura is responsible for all aspects of CTM’s business performance across AU/NZ, Asia, and European regions as well as CTM’s technology offering. She joined CTM in 2010 and has been a key contributor to its successful growth. She is also a Director of the Australian Travel Industry Association.

James Patterson

Acting Global Chief Financial Officer

James Patterson joined CTM in January 2020 as Global Treasurer. Since then he moved to the role of General Manager Finance, and then to Acting Chief Financial Officer in 2023. He has over 20 years of experience, and has held senior finance roles in listed entities in the banking and transportation sectors. James’ corporate background includes banking, treasury and financial markets focussed roles, with exposure to M&A and project management.

James holds a Bachelor of Business and is a Certified Practising Accountant.

Shelley Sorrenson

Global Chief Legal Officer & Company Secretary

Shelley Sorrenson joined CTM in November 2021 as Global Chief Legal Officer & Company Secretary. Shelley is a pragmatic and commercially driven corporate legal and governance practitioner with over 14 years of experience. She has served as General Counsel and Company Secretary of ASX-listed and unlisted financial services companies and held roles at the Australian Securities and Investments Commission and in private practice.

Shelley holds a Bachelor of Justice, Bachelor of Laws and a Master of Laws. Shelley is a Member of the Australian Institute of Company Directors and an Associate of the Governance Institute of Australia.

In her personal time, Shelley is also a Non-Executive Board Director of several not-for profit organisations with a focus on supporting women and disadvantaged youth.

Eleanor Noonan

Global Chief Operating Officer

Eleanor Noonan joined CTM in August 2022 as Global Chief of Staff, and in 2023 moved into the role of Global Chief Operating Officer. She has held various roles within travel, government and financial services, and most recently was Chief Operating Officer of a superannuation fund.

Eleanor is commercially driven, values focused and passionate about leading high-performance teams and inspiring stakeholders to support a clear people and business growth agenda. Eleanor is skilled in developing and executing customer-centric business strategies, leading large-scale change initiatives, and achieving operational excellence.

Eleanor holds a Master of Business and is a Member of the Australian Institute of Company Directors.

Karen Janssen

Global Chief Information Officer

Karen has worked in the travel industry for 20 years. Starting out as a travel consultant, she progressed through her career in nine key positions across three different countries before finally becoming CIO with a major travel management company.

In March 2016, Karen joined Corporate Travel Management (CTM) as Project Manager MI and was promoted to Chief Information Officer Europe less than six months later. Since then, she has successfully overseen the implementation of CTM’s Global MI system and been a pivotal member of the organisation’s technology transformation project team. In January 2022, Karen assumed the role of Global Chief Information Officer.

Richard Goldberg

Global Chief Data Officer

Richard Goldberg joined CTM in 2022 as Global Chief Data Officer. His responsibilities include leading the data strategy, data governance, data quality, MIS/BI reporting, and data management for the organisation. Richard has over 25 years executive data management and technology experience. Prior to joining CTM, Richard was the Managing Director and Chief Data Officer at the Bank of China where he was responsible for standing up the Chief Data Office and positioning data as a corporate strategic asset.

Over his career, Richard has held various senior data leadership positions for many organisations including Bank of China, GE Capital, Citibank, and IBM.  Richard is a champion for leveraging the use of data to optimise the business experience for customers and enhance data capabilities for internal stakeholders.  Richard’s extensive accomplishments and experience in data leadership and management was recognised as he was selected as the 2022 dataIQ Top 100 Most Influential People in Data.

Tim Krueger

Global Chief Information Security Officer

Tim Krueger has worked in the IT industry for over 30 years. Throughout his career he has worked as a database administrator, developer and team lead and included various executive positions, including Chief Technology Officer and Chief Information Officer.

Because of his broad experience across the IT industry, Tim quickly realised the importance of protecting company information assets and established one of the first security programs within the travel industry. He is accredited by the ISACA organisation as a Certified Information Security Manager and has been for over 10 years.

Tim is passionate about sharing his experience and encouraging the continual development of the security industry and serves as a mentor and contributing member within the sector, including active participation as a member of the planning committee for local and regional IT and Security Symposiums.  In the beginning of 2023, Tim was recognised for his accomplishments and expertise and promoted to the Global Chief Information Security Officer for CTM where he oversees the ongoing oversight and governance of the corporation’s security, privacy and risk organisation.

Annabel Ausmus

Global Chief Marketing Officer

Annabel Ausmus is an experienced marketing and communications professional with more than 20 years’ experience managing digital and traditional marketing strategy and implementation in both B2B and B2C disciplines. She is responsible for the CTM Group’s global marketing, communication and brand strategy across its portfoilio of travel brands.

Joining CTM in 2010, Annabel brings a wealth of travel industry marketing experience to CTM, having worked across corporate, leisure (luxury to budget brands), events, wholesale and loyalty travel for privately owned, listed entities and not for profit organisations.

Annabel holds a BA (Hons) degree in Journalism, is a Certified Practicing Marketer (CPM) and an Associate Member of the Australian Marketing Institute (AMI).

Tracey Edwards

Event Travel Management - Global Strategic Lead and GM AU/NZ

Tracey has been with ETM since its inception in early 2011 and brings more than 30 years’ experience in the travel and event industry managing operations around the world, including three years living, establishing and growing an event business in China. Over the past 8 years the ETM team, under Tracey’s leadership, has evolved from a localised specialist Sydney office to a global offering with more than 100 staff across the world, providing a range of expert event, meeting and group travel services. Tracey ensures the team are delivering event solutions that meet our clients’ diverse needs and are at the forefront of technological efficiency. These achievements have been recognised by the industry, including winning the AFTA award for ‘Best Business Events Travel Agency’ multiple times.

Lauren Hook

Head of Sustainability

Lauren Hook joined CTM as the Head of Sustainability in November 2023. She has a strong compliance, governance, and finance background both in Australia and internationally. In her previous roles, Lauren has led the risk, audit, and sustainability functions at an ASX-listed technology company and she has extensive airline and audit experience.

Lauren holds a Bachelor of Commerce, qualified as a Chartered Accountant, is a member of the Institute of Internal Auditors, and is a fellow of the Governance Institute of Australia.

Ewen Crouch AM

Independent Non-Executive Director

Director since March 2019

Ewen Crouch was a Partner at Allens from 1988 – 2013. He served as a member of the firm’s board for 11 years, including four years as Chairman of Partners.  His other roles at Allens included Co-Head Mergers & Acquisitions and Equity Capital Markets from 2004 – 2010, Executive Partner – Asian Offices from 1999 – 2004 and Deputy Managing Partner from 1993 – 1996. He was a director of Mission Australia from 1995, including as Chairman from 2009, until retiring in November 2016.

Mr Crouch is a Non-Executive Director of BlueScope Steel Limited (since March 2013) and Chair and Non-Executive Director of AnteoTech Limited (since April 2022). He is a Fellow of the Australian Institute of Company Directors, Chair and Non-Executive Director of RSL LifeCare Ltd (since October 2022) and a Director of Jawun (since September 2015). He served as a member of the Takeovers Panel from 2010-2015, as a member of the Commonwealth Remuneration Tribunal from 2015 – 2019, as a Director of Sydney Symphony Orchestra from 2009 – 2020 and as a Non-Executive Director of Westpac Banking Corporation from 2013 to 2019.

Director since January 2020

Jon Brett  was formerly an executive director of Investec Wentworth Private Equity Limited, and an executive of Investec Bank (Australia) Limited. He was also the CEO of Techway Limited which pioneered internet banking in Australia.  Jon brings extensive strategic, board and management experience to CTM, particularly in the areas of finance and corporate advisory.

Jon is  currently Executive Chairman of Stridecorp Equity Partners, an AFSL licensed fund manager specialising in private equity. Jon is a Non-Executive Director of Mobilicom Limited (since September 2018). His former directorships include Godfreys Group Limited, The Pas Group Limited, Deputy President of the NRMA and Vocus Group Limited since its listing on the ASX.

Sophie Mitchell

Director since September 2019

Sophie Mitchell has over 30 years of corporate advisory, capital markets and equity research experience. She retired from Morgans in June 2019 after over a decade as an Executive Director in Morgans’ Corporate and, prior to this, she was Morgans’ Head of Research.

Sophie is a Non-Executive Director of Morgans Holdings (Australia) Limited, Firstmac Limited, Myer Family Investments Limited, and Tourism Holdings Limited, and Chairman of HealthcareLogic Global Limited (retired July 2023). She was a member of the Australian Government Takeovers Panel between 2009 and 2018.

Marissa Peterson

Director since October 2022

Marissa Peterson is President and CEO of Mission Peak Executive Consulting, a Silicon Valley leadership coaching business. She is based in the United States and brings extensive experience in governance, technology and digital transformation, and executive development.

Marissas’s extensive board experience includes past roles as Chairman of optical communications solutions company, Oclaro, between 2013 and 2018, and as a Non-Executive Director of ASX-listed Ansell, from 2006 to 2021. She has also been a Director of a range of US-based companies including Humana, Supervalu, Children’s Hospital of Stanford, Quantros and Covisint, and a Board Trustee of Kettering University.

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