milligans coach travel ltd mauchline

Milligans Coach Travel

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Milligans Coach Travel - All You Need to Know BEFORE You Go (2024)

Milligans Coach Travel

Similar Experiences

Most Recent: Reviews ordered by most recent publish date in descending order.

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MILLIGANS COACH TRAVEL (Mauchline) - All You Need to Know BEFORE You Go

Milligan’s Coach Travel at 75: Passing the baton

Prudence and tenacity have been the driving forces behind Milligan’s Coach Travel . Soon, it’s up to the next generation of leadership to continue the journey

For three quarters of a century, Milligan’s Coach Travel has been a constant in its hometown of Mauchline, Ayrshire.

Founded by father-and-son team George and William Milligan in 1948, much of the company’s longevity can be put down to careful financial management and a tenacity to overcome any obstacle it faces. That attitude has been passed down generation to generation.

For the last few decades, Billy – William’s son – and wife Morag have been at the helm of the company. Before long, it’s expected that the baton will be passed to 25-year-old daughter Lynsey, who confesses she had “counted down the days” to when she, too, could join the family business, right behind brother Robbie.

As the company marks its 75th anniversary, routeone paid a visit to delve into the journey of Milligan’s and of the prudence and grit that has carried a business forward through three generations.

A family legacy

Billy is a man of few words, but Morag believes he would be proud to say he has kept the business going for his father and grandfather. George, a retired miner, started the business with William as a taxi firm, their first coach being a Bedford OB. “Billy always tried to please them,” says Morag. “He worked hard to show them that he, too, could do what they did.”

There was no shortage of friction in those years between Billy’s parents. William’s full life was the business, resulting in conflict with wife Betty. That is perhaps best demonstrated by one story in which money saved for an engagement ring once went on a tyre. “She was very bitter towards it. She actually hated the coaches – they controlled so much of our lives. She couldn’t understand how I wanted to come in and join it. But being 75 today is a great achievement for William,” Morag adds.

It’s been almost 20 years since William passed. For the family now, hitting 75 years is an achievement on his behalf, knowing he could not reap the full benefits of it during his own life. “We have more luxuries now,” says Morag. “There was a lot more competition back then. It was always work. Everything earned was reinvested. It was like that for us in the beginning and it’s just recently changed.”

The turning point was a decant of Mauchline primary school in 2007, which increased its coach hire requirements. That doubled the price of a typical school contract for Milligan’s. Five coaches took pupils to different schools while their own was closed for refurbishment. That contract ran for two years. “That’s when we got decent money,” says Morag. “Until then, for years, everything we made got swallowed up with the business – everything we made, we put back in.”

When Morag met Billy in 1989, she saw a business she could take part in and assist with. A student nurse at the time and later in banking, she grew disillusioned with shift work, and weighed up her options. “At Milligan’s, there was loads of stuff you could do. I learned accounts and wages manually. I’ve still got the old ledgers for the accounts and payroll – I kept them before we computerised everything.”

The business had fallen to Billy after his father’s health began to fail. He was 24 years old at the time and was part of the last groups to pass through mechanic college Motec at Livingston. He quickly had to learn the workings of the rest of the business, too. “It was a sharp shock to him at 24,” Morag says. “He had to pick up things he had been able to ignore before.”

From there, it was difficult for Morag not to become involved. “Even when I was in nursing, you still used to come out and clean the coaches. You always had something to do.”

The company comprised two large coaches and a minibus at the time. Deregulation resulted in the acquisition of two service runs between Cumnock, Ayr and Kilmarnock, and with it a modest fleet expansion. That brought in good money until competition from a larger operator made bus operation unfeasible by 1994. School contract work supplanted it as the bread and butter, alongside day trips. Every year the company would run a coach holiday to destinations such as Bournemouth or Blackpool.

School contracts allowed the company to grow steadily until it hit a peak of 20 coaches during the Mauchline primary school refurbishment. The first new coach, A Bedford YLQ Plaxton Supreme, arrived in 1977. But Morag recalls plenty of ups and downs during that time and does not shy away from the tears shed when the going got tough.

“Billy’s got a good business head. He’s known over the years how to work it and keep it going,” she says. “But it has been at the stage where we’ve been at rock bottom. You can never get too comfortable. When you’ve been there, you’re always aware you could go back.

“You don’t squander money; you like to hold on to what you’ve got because, one day, it could come crumbling down. The coach industry can be a greedy beast. In a bad month, it can swallow up so much.”

Recently, that diligence paid off. With finances managed carefully, Milligan’s was able to hand back money it had borrowed from the Bounce Back Loan Scheme when interest rates began to rise. “We are lucky that we are in the position that we didn’t need it,” Morag says, “but it has taken us 75 years to get to that position.”

Changing structure at Milligan’s

Pre-COVID, Milligan’s Coach Travel had been split evenly between private hire and tour work, and school contracts. Seating conversions for coaches is additional work that helps the business during quiet times. The business was fortunate that, after COVID-19 hit, another school decant pushed its school contract requirement up to 10 coaches, giving the business work for the five tour coaches that otherwise had no duties outside of the summer season.

“We knew that the tourism industry wasn’t coming back. We had the odd private hire, but social distancing meant we didn’t make money on them. We ran them to keep our name out there during the summer, and to give drivers work.”

Now, the momentum for tour work is returning after a poor year in 2022. The business is adding second coaches and additional dates, and is expecting a new Scania Touring to arrive in September. The fact that the company’s fleet is fully Euro VI means there has been interest from Glasgow for work, and Morag doesn’t have the logistical headache of allocating specific coaches to go into emission control zones. As for future technologies – that’s just another challenge among many. “Over the years there’s always been something,” Morag says. “It’s called modern times and moving on. Probably every industry is the same, we just don’t hear about it. Remember when every coach needed a seatbelt? Then it was digital tachographs? You’ve always had to meet some criteria. It’s currently PSVAR. This is just the next.”

Onto the future

Morag admits that she and Billy have talked often about retirement and that there have been plans to sell up. “Billy always said he wouldn’t become like his dad,” she says. “Working until he dropped. His dad worked until he was 76, and he said ‘that’s not going to be me’. Which means I can see it being him.”

The plan has been complicated by Lynsey’s conviction to continue the family legacy.

Lynsey currently works at the company as Transport Manager, coach driver and technical assistant. She joined after studying Business at the University of Glasgow and economics and finance at Strathclyde Business School, and does not shy away from the reality of leading Milligan’s into what is, many predict, an uncertain future for the rural family coach operator.

Before then, Morag had done her best to dissuade her – even though Lynsey had already taken charge of the company’s social media accounts and a new website. “I wanted to join, but there had been arguments,” Lynsey says. “Dad had encouraged me to do what I want. Mum, like Betty, said I was meant for bigger things. That it was no life. That there was more money working a 9-5 Monday-to-Friday job. But I knew that this was what I wanted to do.”

Lynsey received her PCV licence when she was in her third year of university in 2019. Just as she went to join the company, COVID-19 struck, and the work dried up. “There was no tourism industry, so I stayed working at Tesco until we received a decant contract in October, which finally gave me a job.”

In July 2021, Lynsey went full-time after receiving her Transport Manager Certificate of Professional Competence. She also spends time in the garage, began learning accounts and wages during the pandemic, and looks after bookings. Thanks to her decision to build a new website with online bookings, digitally driven revenue was a big help during the COVID-19 period.

Lynsey is confident that she sees herself running the company someday, but that there’s still time needed to build up confidence. “I have only been in the business full-time for a year,” she points out. “I feel like a COVID baby – I never got the full effects of how the business works. This year is the first where I’ve seen it in full swing.”

Her goal would be to maintain the business on the course charted by her parents, grandparents, and great grandfather. “I think it’s a healthy level,” she says. “I’d love to maintain what everybody has already made. I’d worry about losing touch if it grew much larger.

“It’s been the biggest journey. The most rollercoaster journey ever. And I’ve only seen the good of it my whole life. Right now, it’s at a manageable level where the business is small but with a great quality of work. The priority is to show that I can do everything my parents can do.”

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Milligans Coach Travel

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Description

While we are committed to offering coach tours for 2021, we will not be distributing our 2021 brochure until we are confident that it is safe to provide these trips. If you have travelled with us in the last two years you will automatically receive our brochure when it becomes available. If you want added to this list then please select "Order a Brochure" at the top of the page.

Based in Mauchline, Ayrshire, Scotland, Milligan’s Coach Travel was established over 70 years ago in 1948. We have over seventy years’ experience in luxury private coach hire for groups, we operate our own day trips and short breaks programme and we also transport over 500 pupils to school each day during term time. From the Highlands and Islands, to Blackpool, Bournemouth, London or Llandudno, travel in comfort and style with Milligan’s Coach Travel.

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22 Loan, Mauchline, KA5 6AN, United Kingdom

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Booking Conditions and Financial Protection

• Financial Protection

Your contract is with  Milligan’s Coach Travel Ltd  of Loan Garage, Mauchline, Ayrshire, KA5 6AN. When you book a holiday with us, which does not include a flight, the money you pay us for the booking will be protected by  International Passenger Protection  and this is a Government approved consumer protection scheme. The scheme will also ensure your repatriation in the event the company becomes insolvent. Our Trading Charter and Booking Conditions set out clearly and simply the responsibility we have to you and in turn, you have with us, when a contract is made. There is no financial protection if you purchase just transport or accommodation-only from us. We fully comply with the Package Travel and Linked Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the Regulations. Therefore, you will benefit from all rights applying to package holidays.  Milligan’s Coach Travel Ltd  will be fully responsible for the proper performance of the holiday and providing assistance if you are in difficulty. Your key rights will be in the details of the tour which will be provided prior to booking.

For UK Operators selling Packages in the UK only

In accordance with the UK Package Travel & Linked Travel Regulations 2018 all passengers booking with Milligan’s Coach Travel Ltd are fully protected for the initial deposit and subsequently the balance of all monies received by us, including repatriation costs and arrangements, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Milligan’s Coach Travel Ltd

There is no requirement for Financial Protection of day trips or single elements, and none is provided.

Milligan’s Coach Travel Ltd has taken out an insurance provided by International Passenger Protection Ltd (IPP) with Liberty Mutual Insurance Europe SE (LMIE) trading as Liberty Specialty Markets, a member of the Liberty Mutual Insurance Group. LMIE’s registered office: 5-7 rue Leon Laval, L-3372, Leudelange, Grand Duchy of Luxembourg, Registered Number B232280 (Registre de Commerce et des Sociétés).  LMIE is a European public limited liability company and is supervised by the Commissariat aux Assurances and licensed by the Luxembourg Minister of Finance as an insurance and reinsurance company. This insurance is only valid for passengers who book and pay directly with/to Milligan’s Coach Travel Ltd

In the event of our insolvency please make contact as soon as practically possible giving full details of what has happened quoting the name of your Travel Operator:

IPP Claims at Sedgwick

Telephone: +44 (0)345 266 1872

Email: [email protected]

or online at http://www.ipplondon.co.uk/claims.asp

• Booking and Payment

When a booking is made, the ‘lead name’ on the booking guarantees that he or she is 18 or over and has the authority and accepts on behalf of the party the terms of these booking conditions and pays the deposit indicated in the brochure and as confirmed in the pre-contract information. After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will send you or your booking agent a confirmation invoice within 14 days. This confirmation will include any special requests we have agreed. All monies paid to your booking agent are held by them on your behalf until we issue our confirmation invoice, thereafter your booking agent holds the money on our behalf. A binding agreement will come into existence between us when we dispatch this invoice to the ‘lead name’ or your booking agent. Please check the confirmation carefully to ensure all the information is correct.  This contract is governed by English Law, and the jurisdiction of the English Courts.

Single occupancy of rooms, when available, may be subject to a supplementary charge and these will be shown in the brochure. You can book by paying a deposit for each person named on the booking, but our commitment is always conditional upon the balance being paid as below.

Deposit £50.00 per person.

The balance of the price of your holiday must be paid at least 8 weeks before your departure. If you book within our balance due period, you will need to pay the total holiday cost at the time of booking. If the balance is not paid in time, we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out in the paragraph below. The date of cancellation will normally be the date we receive your written confirmation that you intend to cancel or 15 days after the balance due date, whichever comes first.

Where optional items are purchased as part of the holiday, these are payable on the balance due date except where items, such as theatre tickets, have been specifically purchased for you. In this case the cost will be payable at a separate date notified to you and will not normally be refunded unless we obtain a refund from the supplier we use.

For day trips full payment must be received within 10 days of booking and for theatre trips by the date shown on the confirmation.

• Brochure Accuracy

Although Milligan’s Coach Travel Ltd make every effort to ensure the accuracy of the brochure information and pricing, regrettably errors do sometimes occur. You must therefore ensure you check the price and all other details of your holiday with us at the time of booking and when you receive our confirmation invoice.

• Our Pricing Policy

Milligan’s Coach Travel Ltd endeavour to ensure that the most up to date and correct prices are shown in our brochure. Occasionally, an incorrect price may be shown, due to an error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the holiday. Local Authorities in many towns and cities throughout Europe have introduced new tourist taxes which must be paid directly to the hotel by all guests in person. These taxes are not included in our prices, but we will notify you when applicable.

Holiday prices include all travel, hotel accommodation and meals as specified in the holiday description and VAT payable in the UK where applicable. The price of the holiday will not be subjected to any surcharges except those arising from exchange rate changes, transportation including the price of fuel, air & ferry operator fares and tolls, embarkation or disembarkation fees at terminals, duties and taxes (including the rate of VAT). Even in these cases we will absorb the cost equivalent to cost of the first 2% of the holiday price.  Amounts more than this plus £1 administration fee and Travel Agents commission will be surcharged to you. If this means the total cost of the holiday increases by more than 8% then you are entitled to cancel your holiday and receive a full refund of all monies paid except any insurance premium and amendment charges. We will communicate the options with you either through email or letter, with a reminder if necessary. If you exercise the right to cancel, we must receive written notice within 20 days of the date of the surcharge invoice.

• If you change your booking

If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes, but we cannot guarantee to do so. However, notification must be received in writing at our offices from the person who signed the booking form, at least 12 weeks before departures. This must be accompanied by a payment of £10 to cover our administrative costs, plus costs we incur in making the amendment. Alterations cannot be made within 12 weeks of departure and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in paragraph below. Some arrangements cannot be changed without paying a cancellation charge of up to 100% of the ticket cost.

• Transferring your booking

You can transfer your booking to somebody else, but the person must satisfy all the conditions of the holiday and you must inform us either by letter or email no less than 7 days before departure. This transfer will cost £20 plus reasonable costs to make the transfer. You will remain responsible for ensuring payment before the balance due date. This is in addition to (and does not affect) the separate liability of the transferee to us.

• If you need to cancel your booking

You or any member of your party, may cancel your holiday or day trip at any time provided the cancellation is made by the person signing the booking form and is communicated to us in writing via the office who made your original booking. Full money will be lost for day tours cancelled within two working days of departure date. Cancellation before this period will incur a £3 per person cancellation charge to cover our administration costs (tours that include tickets are non-refundable). The cancellation charges for holidays and tours are listed in the below table and are to compensate for the risk of us not reselling the holiday. Your cancellation will take effect from the date on which we or our agent receive your written confirmation of your cancellation. You must also return any tickets or vouchers you have received. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms. Where bought in supplies, such as ferries, hotel accommodation, event tickets etc have been bought in on your behalf, and where the terms and conditions of the supplier are non-refundable, these products will be charged to you at the full retail rate. If this applies, the non-refundable items will be deducted from your holiday costs and the following scale of charges will be applied to the remainder:

• Alterations to your holiday by us

We hope that we will not have to make any change to your holiday but, because our holidays are planned many months in advance, we sometimes do need to make minor changes. We reserve the right to do this at any time. We will let you or your booking agent know about any important changes as soon as possible, including the minimum number of passengers required on the trip. If after booking, and before departure, we make a major change to your holiday, you will have the option of withdrawing from the holiday without penalty or transferring to another holiday without any charge. In either case, we will pay you compensation, according to the scale set below. A major change includes the time of your departure or return time by more than 12 hours, a change in departure point, location of resort or type of hotel, a change in cross channel travel, or specification of the coach. If we tell you about any of these changes after we have confirmed your holiday booking (other than force majeure), you may either: – accept the new arrangements offered by us; or – accept a replacement holiday from us of equivalent or similar standard and price (at the date of the change), if we can offer you one; or – cancel your holiday with us and receive a full refund of all monies.

Either way, we will pay you compensation, using the Compensation table shown,

IMPORTANT NOTE  Compensation will not be payable if the holiday is cancelled because the number of persons booked is less than the number required, or for events beyond our control, which include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; hurricanes and other actual or potential severe weather conditions and any other similar events. You are also advised to check with The Foreign and Commonwealth Office Advice Unit regularly at  www.fco.gov.uk/travel  prior to travel.

All holidays operate if the minimum number of participants is met. However, in no case will we cancel your holiday less than 3 weeks before the scheduled departure date, except where you have failed to pay the final balance or because of force majeure (force majeure means an event which we or the suppliers of the services in question could not foresee or avoid and is therefore beyond our control).

• Our responsibility to you

We accept responsibility for ensuring the holiday which you book with us is supplied as described in our publicity material and the services offered reach a reasonable standard and if you are in difficulty, we will assist you. If any part of our holiday contract is not provided as promised, you may terminate the contract without paying a termination fee and we will pay you appropriate compensation if this has affected your enjoyment of your holiday. We will, however, not be liable if there are any unforeseeable or unavoidable actions of a third party not connected with our travel services, or there were unavoidable or extraordinary circumstances, or the lack of conformity is due to a traveller in the party. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of twice the value of the original holiday cost (not including insurance premiums and amendment charges). We accept responsibility for death, injury, or illness caused by the negligent acts and/or omissions of our employees whilst acting within the scope of, or during their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law. In respect of carriage by air, sea, tunnel and rail and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention.

If we make any payment to you or any member of your party for death or personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to act against the person or organisation responsible for causing the death, personal injury or illness. This clause does not apply to any separate contracts that you may enter for excursions or activities during or outside of your holiday. If you or any member of your party suffer death, illness or injury whilst overseas arising out of an activity which does NOT form part of your holiday, we may offer guidance and where legal action is contemplated and you want our assistance, you must obtain our written consent prior to any proceedings (We limit the cost of our assistance to you or your party to £5,000 per party)

• If you have a complaint

If you have a problem during your holiday, please inform your Tour Manager, your driver or the relevant supplier/resort representative immediately who will endeavour to put things right. If your complaint cannot be completely resolved locally, you must complete a Holiday Report Form which can be obtained by your driver or local representative, which you should keep. Our contact number, for unresolved complaints will be our office number on 01290 550365 (open in office hours) If you remain dissatisfied please follow this up within 14 days of your return home by writing to “Milligans Coach Travel Ltd” giving your original booking reference number and all other relevant information, including the reference of the Holiday Report Form. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question AND to our representative whilst in resort and obtain a written report form. If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem.

We will always use our reasonable endeavours to provide a coach to the specification in our brochure or advert but reserve the right to substitute an alternative vehicle should there be unforeseen circumstances. There is a seating plan but, in some cases, operational reasons may require a coach with a different configuration. We reserve the right to alter a coach seating plan and allocate seats other than those booked. Single passengers may be required to share a double seat with other single passengers. When your booking is confirmed, you will be offered the best seats that are available at that time. If you feel that you require two seats, then these must be booked and paid for in advance, at the time of booking.  If you fail to do this and it transpires that the seat allocated to you is insufficient for your needs and there is no alternative seating available, then you will be refused access to the coach and any payments made will be liable to forfeiture.

Specific seats will not be allocated on coaches operating a feeder service between joining points and main holiday departure points or on coaches that carry out transfers between airports, seaports etc.

• Hotel Facilities

Some hotel facilities and entertainment may be withdrawn for routine maintenance or be subject to seasonal availability and provision of the facilities cannot be guaranteed. Single occupancy of rooms may be subject to a supplementary charge.

• Health and Safety

In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. There may be countries that we visit that have special medical requirements for tourists. These regulations are subject to change and our clients are responsible for complying with entry and current health requirements. If you are not sure of the health requirements for the country you are visiting, you are advised to check with your own GP before travelling. You are also advised to refer to the Department of Health leaflet “Health Advice for Travellers”.

Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period. If you are planning to undertake a journey of more than three hours, you should consult your doctor, if you have ever had DVT, pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, stroke, and heart or lung disease or If you have had major surgery in the past three months.

We reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that you are fit to travel. Where we provide comfort stops you are encouraged to walk around. Exercise reduces any discomfort, which may be caused by periods of immobility.

NO SMOKING is allowed on our coaches (including E-Cigarettes) and we do not allow pets or any other animals, although we accommodate registered assistance dogs, but not on overseas holidays.

• Travel documents, itineraries and pick-up points

You are responsible for ensuring you are at the correct departure point, at the correct time and with the correct documents. Milligan’s Coach Travel Ltd reserve the right to modify itineraries to conform with requests from competent authorities both within the UK and abroad.

Excursions which are included in the cost of your booking are detailed on the brochure page and refunds will not be made for excursions not taken. Optional excursions booked and paid for in resort do not form part of your booking. Admission fees to buildings may not be included in the price of the holiday, please check.

• Special Requests

All special needs and requests, if agreed, should be entered on the booking form and be included in the confirmation of the holiday.  These cannot be guaranteed  except where confirmed as part of our holiday commitment to you and are detailed on your holiday booking confirmation. We are keen to ensure that we plan the arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you will need assistance or may be unable to fully enjoy all aspects of your holiday you must tell us in advance so that we can maximise your enjoyment of the holiday. We will need to know if you will need special facilities in the hotel, taking part in the excursions or have difficulty boarding and travelling on the coach or other means of transport. Before booking your holiday, you should be sure that you and your party are both physically and mentally capable of completing the itinerary. If you need advice or further information either you or your booking agent should contact Milligan’s Coach Travel Ltd. If you will require a special diet please tell us at the time of booking, or as soon as you are medically advised, together with a copy of the diet.

• Passengers with disabilities

We want everyone to enjoy our travel arrangements. We are happy to advise and assist you in choosing a suitable holiday. But, as some of the accommodation and resorts featured may not cater for even minor disabilities, it is important that, when booking, you advise us of any disability, specific need or complex need you may have and any special requirements that will make sure the holiday is suitable. If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, mobilising) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking. Coach drivers/Tour Managers are unable to provide such assistance.

You must tell us if you have an existing medical condition, disability or complex need that may affect your holiday or other group members’ enjoyment of it before you book your holiday. We reserve the right to request a doctor’s certificate confirming the passenger is fit to travel. If, in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to refuse your booking. You are responsible for bringing with you the proper clothing and equipment, which we advise you about in our printed trip information. We want you to enjoy your holiday and will help you select an appropriate trip.

• Passenger Behaviour

We want all our customers to have a happy and carefree holiday. You are responsible for your behaviour and hygiene and the effect it may have on others. If you or any other member of your party is abusive, disruptive or behaves in a way that could cause damage or injury to others or affect their enjoyment of their holiday or which could damage property, we have the right to terminate your contract with us and we will have no further liability or obligation to you. The coach driver/representative, or authorised official is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey, we will regard it as a cancellation by you and we will apply cancellation charges. If on your return journey, we have the right to terminate the contract with you.

• Travel Insurance

We strongly advise that you take out personal travel insurance for the trip. We can recommend Travel and General Insurance but cannot arrange this for you. You may use an alternative insurer. The insurance should cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers. You must advise us if you use an alternative insurer, the policy number and 24-hour contact number.

Please restrict your luggage to a suitcase weighing no more than 17 kgs per person. We cannot accept responsibility for loss or damage to luggage unless through our negligence. Please do not leave valuable items in your suitcase when left on the coach.

Due to space limitations we can only accommodate two lightweight portable mobility scooters. These must be travel collapsible and not exceed 20kg in weight and dimensions when folded cannot exceed height 74cms and depth 120cms. This will be on a first come first serve basis. Weight and dimensions must be provided at time of booking and we cannot carry any mobility scooters that have not been pre-authorised.

• General Data Protection Regulations

We comply with the GDPR 2018 Regulations, our data controller is Mrs Milligan and our data protection policy can be found at Loan Garage Mauchline

• Emergency Contact

Our emergency contact details are  Tel:01290  550365  Email:  [email protected]

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MILLIGANS COACH TRAVEL LIMITED

Company number SC241850

• Company Overview for MILLIGANS COACH TRAVEL LIMITED (SC241850)
• Filing history for MILLIGANS COACH TRAVEL LIMITED (SC241850)
• People for MILLIGANS COACH TRAVEL LIMITED (SC241850)
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• More for MILLIGANS COACH TRAVEL LIMITED (SC241850)

Next accounts made up to 31 December 2023 due by 30 September 2024

Last accounts made up to 31 December 2022

Confirmation statement

Next statement date 7 January 2025 due by 21 January 2025

Last statement dated 7 January 2024

Nature of business (SIC)

• 49390 - Other passenger land transport

Previous company names