travel agency bosna

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(7 nigHts / 8 days)

Hotels 4* price from 685 eur / person, hotels 5* price from 785 eur / person, (5 nights / 6 days)​, hotels 4* price from 443 eur / person, hotels 5* price from 518 eur / person, (4 nights / 5 days), hotels 4* price from 343 eur / person, hotels 5* price from 403 eur / person.

RECEPTION, TRANSFERS (AIRPORT- HOTEL- AIRPORT), HOTEL ACCOMMODATION

Tours for individuals and small groups (by private cars) and for big groups (by buses), services of over 100 guides speaking arabic or english language, medical services, officially gsa flynas in bosnia and herzegovina.

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Bosnia and Herzegovina

At Exploring Tourism, the leading Bosnia and Herzegovina travel agency, we outdo at helping you get your trip planned. Not just trip, but exceptional trips filled with exciting and life-enriching experiences. Our travel agents are experts at handcrafting and coordinating complex itineraries to Bosnia and Herzegovina

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Bosnia and Herzegovina Travel Agent

Exploring Tourism is one of the most reliable and experienced travel agency in Bosnia and Herzegovina. It helps you plan your trip to Bosnia and Herzegovina and helps you gain an enriching life experience. With expert Bosnia and Herzegovina travel agent, it offers customized tour packages according to your requirements and budget. Pack your bags and be ready to explore Bosnia and Herzegovina with us.

Travel to Bosnia and Herzegovina with Exploring Tourism to get the best travelling experience. We have partnered with the best and experienced travel agent to provide you the perfect and specialized tour package. They plan your tour according your budget, duration, and interest. We also help you with your airport transfer, guide, hotel , sightseeing and all kinds of activities in Bosnia and Herzegovina .

Planning to spend your holidays in Bosnia and Herzegovina? Contact Exploring Tourism to plan the best trip to Bosnia and Herzegovina for you. It is one of the well-known and reliable travel agency in Bosnia and Herzegovina with association with the best travel agent to plan your dream trip to Bosnia and Herzegovina within your budget. Send your travel enquiry with more details to our local Tour Operator.

At Exploring Tourism, our professional Sarajevo Travel Agent specialize in organizing and planning trips for individuals or groups visiting Sarajevo, Bosnia and Herzegovina largest city. Our travel agent in Sarajevo has an in-depth knowledge of the attractions, accommodation, transport options and local customs; drawing on this expertise, they create memorable travel experiences for clients.

Sarajevo is a vibrant and culturally rich city that offers visitors many tourist attractions ranging from historic monuments to modern wonders. Our travel agent in Sarajevo can guide tourists in choosing places to visit according to their interests and preferences.

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• 8 Places to Visit
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"While Bosnia was once known for its horrifying wars and endured a terrible past, the country is healing and today it radiates harmony and tranquility. I love introducing our guests to the friendly locals at the traditional markets and restaurants, and watching people connect over good food and laughter."

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Admire the Stari Most Ottoman-style bridge

The Stari Most bridge is one of the most incredible places to visit in Bosnia, and we’ll take you there with a Local Specialist to admire the fairytale views and learn the tragic story behind the medieval bridge that was destroyed during the Bosnian War. It has since been rebuilt using old traditions and today it’s a beautiful symbol of reconciliation.

Learn about the religious & multicultural heritage of Sarajevo

Our Sarajevo tours take you to the heart of the ‘Jerusalem of Europe’ and its multicultural history with a Local Specialist. You’ll get an insider’s look on a walking tour where you’ll discover Bosnia’s centuries of religious history in the stunning mosques, synagogues, and Catholic and Orthodox churches.

Walk through the colorful cobbled streets of Mostar

If you’re looking for the best places in Bosnia, you can’t go past Mostar, a gorgeous riverside town filled with Ottoman architecture, UNESCO sites, mosques, churches and traditional markets and restaurants. You’ll join your Bosnia travel guide for a stroll through the vibrant streets and get an insight into the real Bosnian way of life in the Old Town čaršija (market).

Visit the War Tunnel in Sarajevo

The War Tunnel is one of the most moving of all Bosnia’s attractions. We’ll take you there with a Local Specialist who will share his special personal insight on a tour of this underground tunnel of hope. Built during the Siege of Sarajevo, the tunnel allowed food, supplies and humanitarian aid to reach the city for four years during the Bosnian War.

Visit the Sarajevo Old Town and trace the Sarajevo Roses

Our Bosnia holidays will have you meeting a Local Specialist and strolling through the beautiful Sarajevo Old Town. You’ll set eyes on the largest mosque in Bosnia, visit the Eternal Flame and see the Sarajevo Roses dotted across the city. The roses are a stirring reminder of the turmoil the city endured decades ago.

Our top 5 things to do in Bosnia & Herzegovina

Our Bosnia tours will show you all the best things to do in Bosnia & Herzegovina, from seeing the famous Stari Most bridge to wandering the historic Sarajevo Old Town.

Museum Of War And Genocide Victims

This Mostar museum is the best place in Bosnia to learn about the country’s dark past. It’s dedicated to the memory of the victims of the Bosnian genocide and the Srebrenica massacre from 1992-1995. You’ll see photos, documents, and personal belongings, and learn about the brutal concentration camps and mass graves of the genocide.

Museum of the Old Bridge

Set within the Tara Tower, one of the defensive towers guarding the Old Bridge (Stari Most), this museum tells the famous story of the reconstruction of the bridge. You’ll get to see archaeological remains, learn the fascinating history of the bridge, wander the gallery, and admire the stunning views from five-stories high.

If you want to learn about Bosnian culture and history in one place, Bosnaseum is the place to go. You’ll learn about the country’s history from the Ottoman Empire era to the end of the Bosnian War including the destruction of Stari Most. Plus discover Bosnian culture including traditional costumes and a model of a Herzegovina village.

Best museums in Bosnia and Herzegovina

You can’t visit the incredible country without checking out some of the top Bosnia museums, from the Stari Most museum to the museum of Bosnian history and culture.

These grilled meat sausages are a beloved dish all over the Balkans, but they hold a special place in the hearts of Bosnians. Every region has their own unique recipe, and they’re traditionally made with a spiced mix of beef, pork and lamb. Grab a pita bread and stuff it with onions and Ćevapi and you’ve got the ultimate Bosnian food.

Bosanski lonac (The Bosnian pot)

Looking for some Bosnian comfort food? Look no further than the Bosnian Pot. The ingredients vary from family to region, but this hearty stew is always overflowing with rich chunks of meat and vegetables. The local saying goes “you should eat something with a spoon each day”... So grab your spoons and tuck into the Bosnian Pot.

This is another beloved Balkan dish and you’ll find delicious variations of these doughnut-like balls of fried dough all over the region. In Bosnia, uštipci is traditionally served up as a crispy, delicious snack, dipped in all kinds of cheeses like kajmak, a creamy, dairy spread. But be warned - you can't stop at just one!

Best food in Bosnia and Herzegovina

Bosnia and Herzegovina’s food is sure to be one of the highlights of your trip. We can’t wait to introduce you to all the favorites, from grilled sausages to fried dough balls.

What to pack for Bosnia & Herzegovina

With all kinds of beaches, waterfalls and rivers, you never know when you might want to take a dip in the water on your Bosnia holiday. Pack a swimsuit and be ready for anything.

Insect repellent

The Balkan Peninsula is known for its mosquitoes - including Bosnia & Herzegovina. Pack some good insect repellent and itch cream to soothe any mosquito bites.

Sun protection

Whether you’re traveling in the hot summer or the chilly winter, you’ll need a hat, sunglasses and high SPF sunscreen to protect your skin on your Bosnia trip.

Walking shoes

From the cobbled streets of Mostar to the historic tunnels of Sarajevo, you’re sure to be doing a lot of walking on your Bosnia tours. Bring your most comfortable pair of shoes.

Bosnian phrasebook

It’s handy to learn a few common words and phrases in the Bosnian language, especially if you plan on visiting more rural areas - and the locals are sure to appreciate your efforts.

Pack for sustainable travel

Consider your environmental impact when you next take a trip and go single-use-plastic-free by packing a reusable water bottle, a steel straw, your own shopping bags and refillable toiletry bottles.

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• Europe Tours
• Bosnia Herzegovina Tours
• Tour Operators

Top Tour Operators and Travel Agencies in Bosnia Herzegovina 2024/2025

Top Tour Operators and Travel Agencies in Bosnia Herzegovina. Below you will find 6 of the best tour operators and travel agencies in Bosnia Herzegovina offering in total 11 tours and holidays through-out Bosnia Herzegovina. Combined they have received 51 customer reviews and an average rating of 5 out of 5 stars. The top tour activities offered in Bosnia Herzegovina are: Sightseeing, attractions, culture and history, Wildlife, landscapes and nature & Adventure and sport.

• Tours in Bosnia Herzegovina

6 Tour Operators in Bosnia Herzegovina with 51 Reviews

Intrepid Travel

• Address 380 Lonsdale Street, Melbourne, Australia
• Response Rate 90%
• Response Time 2 hours

• Best-in-Class Top 5% of companies
• Excellent Service Top 10% of companies
• Superior Service Top 15% of companies

Penguin Travel

• Address 2, Sveta Gora str. , Sofia, Bulgaria
• Response Rate 100%

Exodus Travels

• Address Grange Mills, Weir Road, London, England
• Response Rate 85%
• Response Time 3 hours

• Address Soi Pridi Banomyong 26, Bangkok, Thailand
• Response Rate 54%

Indus Travels

• Address 233, 11951 Hammersmith Way, Richmond, Canada
• Response Rate 97%
• Response Time 1 hour

Choose Balkans

• Address Bulevardi Dëshmorët e Kombit Twin Towers, Tower 2, Tirana 1001, Albania, Tirana, Albania

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Bosnia Tour Companies

Looking for an unforgettable Bosnia tour? Book a fully-organized trip with the best tour companies in Bosnia and let the tour operator take care of everything for you. Check out the tour details and read 25488 reviews from our customers to help you choose the perfect tour for you.

List of Bosnia travel companies & tour operators with 25488 reviews

Nature Trips

• Excellent - 112 reviews for Bosnia tours

My daughter and I really enjoyed the Dubrovnik-to-Dubrovnik self driving tour that took us for 9 days and 8 nights through Croatia, Bosnia and Slovenia. The history and beauty of these countries was amazing and we would definitely plan to return some day, especially to Croatia. The hotels that TourRadar selected for us were very good, especially Hotel Neptune in Dubrovnik, where we spent three nights. If there is one area that I think TourRadar needs to improve on is the timeliness in delivery of travel vouchers. It said in their literature that I would be receiving these documents 2-3 weeks before the trip, but I had to call them several times -- finally speaking to a manager -- before they were able to get their partner company Nature Trips to send the documents. I only got them one week before the start of the trip and only three days before I had to leave for Europe. So this made me a bit nervous, since I had never used TourRadar before. Also, on their portal there is a section for me to view my Tour Itinerary. This information was never updated when we added an extra day in the city of Split in the middle of the trip (several months before our trip). So I wanted to share this itinerary with my family before I left, but it was not correctly listed on the portal. Marko from Tour Radar was especially helpful by providing some recommended restaurants along the way. We were able to eat at some of them and enjoyed our meals there. Overall, a very enjoyable trip.

The tour in Sarajevo wasn’t as good as I expected, mostly because the poor communication of the team members in the other tour group they work with, but the staff of Nature Trips had a good attitude and very responsive and responsible. So this rating is for the service of Nature trips ONLY.

Intrepid Travel

• Excellent - 11,709 reviews for Bosnia tours

Sadly Traveling with Intrepid was just plain disappointing. We were booked a double room on our Croatia Sailing Trip in 2018 for 2020 as the last part of our Honeymoon and was unfortunately like so many due to Covid, couldn't travel. The trip was pushed back to 2023 and we were excited to finally go. Booked 5 years in advance and the first book on our boat. Keep this in mind as we go . . . When we arrived, we found our boat was unavailable due to engine problems, understandable and a newer boat had been arranged, Great :-) We were driven to another wharf and led to our boat by our skipper. The room on board that we were given was not a double. . . Not even close but the other two couples on board were given large double rooms - how is this fair?? We paid the same and booked first!! (one of these couples only booked a few weeks before we departed). Why would you sell a single space as a double????? I was told "this is just how boats are". So we slept very little and woke up sore and stiff every day. Our skipper then proceed to advise us he had never had more than 5 guests plus himself on a vessel such small size - WE HAD 8 GUESTS PLUS HIM! My husband and i were expected to share a room the same size that the skipper had to himself, half the size of the actual double. One of the other guests had to sleep on the couch in the galley due to the configuration ( meaning we couldn't use it all trip), another guest was saturated in the night because his window seals leaked. We also got wet in the night as our window also leaked. We were then advised there would be NO SNORKLING GEAR as was promised on the Intrepid website - I was particularly upset by this as it was one of the reasons we even booked a sailing trip in Croatia. I adore snorkeling and was heartbroken. We were told to buy some gear ourselves when we stopped on one of the Island but couldn't find any at the places we stopped. The skipper then left us, we didn't see him until the next day - this happened every night and a couple of times, skippers from other boats had to come helps us secure mast lines etc because he had left us.. NO SAFELY BREIEFINGS ( i still don't know where the life jackets were), given vague directions to the supermarket and told we could no use the showers on the boat, only on land at the wharfs we stopped at overnight - some of which were truly gross. The skipper then proceeded to shower onboard EVERYDAY. He advised us we would be skipping 2 of the islands on the plan as we would need to conclude our trip one day early Including Vis and the Blue cave. When i mentioned this was something important to me to visit, he advised we would visit a better cave, much less busy. We didn't, we just skipped that whole part. We skipped 2 islands, TWO?! Completed our sailing a day early with NO COMPENSATION due to the boat needing to be returned to Split for the next group and have been ignored by Intrepid since, In fact they have lied repeatedly to my Travel agent about being in touch with us when we asked to discuss a partial refund due to the above reasons. We have been waiting almost 2 months and no contact at all from them. Croatia is beautiful and i highly recommend visiting, doing a sailing trip but 150% absolutely DO NOT DO IT WITH INTREPID. Just a S**T company with very little care for customers. "Pack as many as you can in" should be their Catch phrase. You ruined my Honeymoon Intrepid and you should be ashamed.

I would like to express my sincere appreciation for the wonderful experience I had during my recent tour with your company. Our exceptional tour leader Ivana Vidovic created personal connections with each of us. She took the time to understand our interests and made sure everyone felt included. She was extremely professional, passionate & knowledgeable of all countries & cities visited. I wholeheartedly recommend Ivana Vidovic and Intrepid travel to anyone seeking an incredible travel experience. Angela Miethke

• Excellent - 1 review for Bosnia tours

Bosnia was an amazing place to visit. All yours were professionally ran and the guides were super knowledgeable. Elvis the tour manager was in touch daily to check all was ok and kept me up to date with pick up times. Hotel in Sarajevo was also excellent.

Monterrasol Travel

• Excellent - 10 reviews for Bosnia tours

Ana and Serge were awesome, Ana is very knowledgeable in the areas that we visited and Serge is an excellent driver and an all around nice guy. I would not hesitate to book with again with them as I now have some great pictures and memories!

Our driver and guide, Sergie and Anna did an outstanding job. We had some extreme heat to deal with, otherwise all went well.

Meet Bosnia Travel

• Excellent - 15 reviews for Bosnia tours

I have been on this tour with Meet Bosnia Travel and I don't regret it at all even though I was traveling alone. This trip was just amazing thanks to the great guides and great stuff. I definitely recommend this trip and this agency.

We are a family of five, that traveled on this beautiful tour with Meet Bosnia Travel. We had really amazing time on this Balkan tour, even though it was a bit cold we had a blast. Our guides were really smart and helpful. Balkan is amazing to visit with family and definitely recommended it.

RaftingClub TaraSport

• Excellent - 9 reviews for Bosnia tours

I Need weth me some girls to enjoyed and drinking an fake.but if some soon beaches it is good

Wow wow wow! This was fantastic experience! If I had to choose where to spend only 3days in Balkans, this would be 1st choice!!! No hidden costs, and as I said above what you see is what U get! Location is PERFECT, on river bank, at finish of rafting tour. For only 135eur per person we had 3nights, 8 meals (all traditional, huge and AMAZING), day of rafting, day of 4x4 safari and hiking, all costs included. Beer and juices are excluded, but very very low priced.. Everything is really fantastic. Staff is great, so kind people, one manager spent over 2h with us and help us make plan for next days in area, I really appreciate than kind of things. Free wi-fi..free parking, very cozy accommodation in double bed bungalow Be aware if you are coming by navigation, last 20km navi can lead you on opposite side of river and if so-you will lose over 1h driving back Tara river is..............beyond all expectations, I have never experienced such s beautiful nature. Rafting is so much fun, but safe in same time (guides are very professional and equipment very good).

• Excellent - 7 reviews for Bosnia tours

Excellent tour. I was made to feel special right from the go, as I received a very warm welcome. I learnt so much of the history of the Balkans and was introduced to places I had never heard of. The restaurant choices choices were wonderful. I learnt to eat and appreciate local food All guides were amazing but I loved Viktor in North Macedonia because of his friendly and quiet personality. Mike was amazing as a tour leader, who made sure everything was up to standard . He also checked that I was having a great experience. Ivan our drive is one of the best. To Tiana and Ivan the photographers who accompanied us, thank you for ensuring I had the best time. Your photographs and videos are very special. My highlights, way to many to mention but Kotor, Postajne caves, Tirana, Skopje and Sarajeva were some but for different reasons. Would I book Balkland again definitely. The experience is what counts and I really learnt to appreciate the varied countries and gained a small insight into their beauty and history.

Best Tour Ever!!! That is saying something since we travel by tour annually. We're already planning our next tour with Balkland!!! Mike treated us to an exceptional tour!!! It was the perfect balance of tour with plenty of personal time to steep ourselves in the peaceful serenity of Medjugorje and all the services available for visiting pilgrims. We were so grateful for the local guide Blazenka who Mike introduced us to. She shared the incredible history and spirituality of Medjugorje with heart felt joy and her own personal experiences. She also let Mike know that Ivan would be having an extraordinary apparition at the Blue Cross on our last night in Medjugorje so we were able to attend that incredible event. After saying good bye to Medjugorje, Mike took us to the Unesco heritage site Pocitelj, a 15th century village. Then we had a wonderful tour at the impressive Andrija Winery. On the drive back to Sarajevo we visited the gorgeous Kravica Waterfalls and the lovely Bona Spring recreational park!!! Our tour ended with an evening stroll thru historic downtown Sarajevo and a delicious final dinner together!!! It was perfect!!! We are so looking forward to returning for another memorable tour with Balkland!!!

Exodus Travels

• Excellent - 13,241 reviews for Bosnia tours

Great itinerary, fantastic guide , the out of way places, clear instructions, great and polite driver, great humor from guide and very friendly. Wonderful tour.

An excellent trip to a beautiful country with outstanding local guides.  The itinerary provides a good mix of walking in great scenery with time spent exploring the cities of Bosnia. What was the most inspirational moment of your trip? The rafting trip down the Neretva River.  This was my first experience of white water rafting and I found it exhilarating.  The Neretva canyon itself is magnificent - with plenty of rapids punctuated by really peaceful sections between vertical rock walls. The walking in the Sudjeska National Park was a wonderful experience - rocky peaks and grassy hills.  It was so quiet you almost felt that our party had the mountains to ourselves. What did you think of your group leader? Samer was simply outstanding - the best guide I have had on any of my trips.  He is extremely knowledgeable about his country and provides a very balanced view of its recent history.  He has a great love for the mountains of Bosnia and is sure to inspire you.  He ensured that all the trip arrangements went smoothly and is an extremely patient guy - despite us probably asking the same questions several times over. During our visit to Bosnia Samer was ably assisted by Srdjan - a tower of strength, whose "Tardis" like rucksack produced flasks of hot water (tea/coffee), biscuits, fruit and all manner of nibbles to keep us going on the walking days. Do you have any advice for potential travellers? Go with an open mind and do not expect gourmet cuisine (especially at the start of the holiday in the first two hotels).  The restaurants in Sarajevo and Mostar are very good, however, and the prices cheap.  Is there anything else you would like to add? Book today!

Receptivo Aborigen Tours

• Good - 94 reviews for Bosnia tours
• This operator has no Bosnia reviews

Choose Balkans

• Excellent - 290 reviews for Bosnia tours

Excellent! Very well organised, extremely interesting and informative. The most famous ancient sites in Greece mixed with lots of cultural activities and a variety of geographical areas. Our tour director, Nikos Kontogiannis, was superb. Nikos has a great sense of humour, is extremely knowledgable and an excellent organiser. We were very impressed!

We had an excellent experience. Everything was well organized. The tour company was very receptive to any questions. The guide was very knowledgeable. A couple of the hotels were just OK, but in general, they were just up to our standards. I will say that having an electric car was somehow stressful as our guide could not always find a place to recharge the car at night. He had to go back several times and wait for hours. It made his days very long as it had already been our driver and our guide all day.

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• Grand Balkan Tour: BOSNIA AND HERZEGOVINA – CROATIA – MONTENEGRO
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• Travel Bosnia

CROATIA – MONTENEGRO – ALBANIA – MACEDONIA

Grand Balkan Tour / BOSNIA AND HERZEGOVINA – CROATIA – MONTENEGRO

JEWISH TOUR OF BOSNIA & HERZEGOVINA

VISIT BOSNIA AND HERZEGOVINA

SB Group d.o.o. (Ltd.), SARAY BOSNIA TRAVEL AGENCY

is a full-service Incoming Tour Operator for Bosnia and Herzegovina, and the whole Balkan region, with great experience in providing high-quality travel services for leisure and business travelers worldwide.

Our experience in the travel market and satisfied customers are key features of our business performance.

We are committed to establishing and maintaining the highest standard of integrity and customer service and we will remain committed to our business ethics putting first the needs of our clients.

Our agency is guaranteeing a well-organized, safe, fulfilling, and fun vacation.

We will help you organize your trip with the highest standards, take care of your arrangements or create a customized vacation experience, especially for you.

Try our services today and enjoy the professional, personal care and attention that our staff provides.

With Saray Bosnia Travel Agency you will discover European cities and the whole Balkan Peninsula, with a special touch of Bosnia and Herzegovina heritage and natural jewels, explore new destinations, enjoy their nature, and taste traditional delicious dishes.

Our Mission

To provide excellent service and innovative solutions to each of our customers by being a professional travel management company of choice.

To be recognized as a leading provider of quality travel and tourism-related services in the Bosnia and Herzegovina tourism market.

Our Objective

• To bring a wide selection of services in the field of travel and tourism
• To satisfy the needs and travel requirements of both leisure and business travelers
• To keep qualified staff to make sure that all arrangements and special requests are fulfilled to the expectations of our clients

What people like about us TESTIMONIALS

Mohammed al harthy-oman july 14, 2017.

Dear Adi, thanks a lot for your amazing hospitality. You have proven to us that bosnian people are truly kind and generous . And we will sure have another visit to bosnia inshaallah .

Wishing you all the best my friend 🌹

Dr. Mohammad - Saudi Arabia Sept 14, 2017

Thank u for your kind help and nice Guides.

U were very polite and beautiful tours. I am happy to have friend like you and I am sure we will see again.

Saeed Alblooshi-Abu Dhabi March 14, 2017

Thank you Adi for everything. See you in summer in shaa Allah. Will come a lot of my friends, and will communicate with you by them. Good bye.

Ali Waleed-Kuwait August 16, 2017

This was an awesome trip! Transportation was comfortable and great quality and the scheduling was well paced. Our tour leader, Adi, was relaxed, professional, provided a wealth of information, and ensured we bonded well as family. Brilliant!

Saif Alsaadi-Dubai September 15, 2017

This tour was everything I was hoping it would be. I was able to see beautiful Bosnia and Herzegovina the best way possible with a fantastic guide Adi. Well worth doing.

PRESS RELEASES

Final faa reauthorization bill presents both drawbacks and notable victories for travel advisors.

Alexandria, V.A., April 29, 2024  — The American Society of Travel Advisors (ASTA) relentlessly championed for travel advisor priorities throughout the FAA reauthorization process, and we are pleased to see some small victories appear in the final legislation. However, the language also presents some discouraging setbacks.  

Last week, the Department of Transportation (DOT) made a profound error in  issuing a final rule  that leaves travel agencies on the hook for providing consumers with air ticket refunds if the agency is the “merchant of record,” regardless of whether the agency is in possession of the funds. The original language in the House version of the FAA bill would have superseded this rule, clearly stating that ticket agents are not responsible for refunds when they are no longer in possession of the funds. 

“We were thankful when the House originally recognized this important distinction,” commented Zane Kerby, ASTA President and CEO. “Unfortunately, the final compromise between the House and Senate kicks this issue back to a DOT that has shown a clear lack of understanding how travel agencies book air travel.”  

The final FAA bill would require DOT to issue regulations within one year, requiring air carriers to promptly transfer funds to ticket agents where the agent is obligated to refund the consumer but is not in possession of the funds. Unfortunately, the DOT rule released last week goes into effect in six months. This leaves at least six months between the effective date of the regulations and when the new regulations will be proposed, let alone finalized. This uncertainty will cause preventable and undo financial stress on travel agency small businesses. 

The FAA Reauthorization Act of 2018 reauthorized the Aviation Consumer Protection Advisory Committee (ACPAC), an advisory body at DOT responsible for evaluating existing aviation consumer protection programs and providing recommendations for establishing and improving aviation consumer protection programs. ACPAC membership consists of one representative each of U.S. airlines, consumer groups, airports, and state or local governments, a small committee by federal standards. Incorporating the provisions of a standalone bill in the House (H.R. 3780), the House FAA Reauthorization bill added ticket agents to the ACPAC.  

Unfortunately, the final FAA bill only requires that the ACPAC consult with ticket agents “as appropriate.” 

“ASTA has appeared before this committee many times and recent final rules from DOT continue to show a clear lack of understanding on the role of travel agencies and advisors in booking air travel. It is disappointing that when given an opportunity to add the views of the agencies who booked 40 percent of air tickets in 2023, Congress deflected to an unenforceable consultative role,” Kerby further commented. 

On a more positive note, ASTA was the champion of a provision in the House bill that streamlines offline disclosures surrounding air travel, and we are pleased to see this provision maintained in the final bill.  

“This will reduce frustration with the air ticket purchase process and lessen the unnecessary burdens on our members’ business operations, while keeping critical consumer protection intact,” Kerby concluded. 

Finally, the legislation establishes the Passenger Experience Advisory Committee within the DOT to advise the Secretary and the FAA Administrator on improving the passenger experience in air transportation customer service. ASTA is pleased to see that ticket agents will have a voice on this committee, and we ask that the DOT establish and convene the committee in short order.

ABOUT ASTA Rebranded in 2018 as the American Society of Travel Advisors, ASTA is the leading global advocate for travel advisors, the travel industry and the traveling public. Its members represent 80 percent of all travel sold in the United States through the travel agency distribution channel. Together with hundreds of internationally-based members, ASTA’s history of industry advocacy traces back to its founding in 1931 when it launched with the mission to facilitate the business of selling travel through effective representation, shared knowledge and the enhancement of professionalism. For more information about the Society, visit our mission statement .  

RETURN TO PRESS RELEASE LISTING

30.04.2024.

AZURNA OBALA

FIRST MINUTE - GARANTOVAN POLAZAK

02.05.2024.

GARANTOVAN POLAZAK

POSLJEDNJA MJESTA

JUŽNA TOSKANA I RIM

01.06.2024.

RANI BOOKING JADRAN

30.04. - 04.05.

6 dana Hotel 3* Bus

ITALIJA AUTOBUSKA PUTOVANJA JUŽNA TOSKANA RIM AREZZO CHIANCIANO TERME MONTALCINO PIENZA MONTEPULCIANO FERRARA PUTOVANJA IZ SARAJEVA, ZENICE, DOBOJA... FIRST MINUTE PUTOVANJA 1 MAJ

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4 dana Hotel 4* Bus

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AUTOBUSOM IZ SARAJEVA AZURNA OBALA ITALIJA FRANCUSKA MONAKO SARAJEVO ZENICA DOBOJ ARANŽMANI I PUTOVANJA 1 MAJ

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30.04-04.05.2024

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30.04-03.05.2024

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14.04. - 21.04.

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ŠRI LANKA S

10.11. - 23.11.2023 CIJENA PO OSOBI: 3.599 KM 09.01. - 22.01.2024 CIJENA PO OSOBI: 3.799 KM 07.02. - 20.02.2024 CIJENA PO OSOBI: 3.799 KM 02.03. - 15.03.2024 CIJENA PO OSOBI: 3.799 KM

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• Private Tours
• Accommodation

If you're looking for amazing experiences in Bosnia and Herzegovina, you've come to the right place

From hidden gems in Bosnia and Herzegovina to the tourist hot spots.

We offer tour deals, sightseeing, activities, acommodation, transfers.

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Discover Herzegovina in a Day Tour from Mostar: Kravice Waterfalls, Blagaj, Počitelj, Buna Channel and Mostar Skywalk

Duration:  8 hours

Break-up of Yugoslavia & The War in Mostar: Life Under Siege

Duration: 3 hours

Blagaj, Buna Channel and Počitelj Tour

Duration: 6 hours

Transfer Mostar to Dubrovnik with Kravice Waterfalls, Blagaj, Buna Channel and Počitelj Tour

Duration: 9 hours

Check out some of our Private Tours

Charming Mostar: Private Mostar Walking Tour

Duration: 2 hours

Discover Herzegovina in a Day Tour from Mostar: Kravice Waterfalls, Blagaj, Počitelj, Buna Channel, Mostar Skaywalk, and Mostar War Museum

Mostar Travel Agency

Not sure what tour is the best for you? We are here to give you more details.

Your Testimonials

We enjoyed our time with Esmer, who is so experienced in the history of Mostar and the places that he brought us around during the day tour. He is so well-verse in the history that even our driver the next day recognised his name and praised Esmer for his extensive knowledge.

Thank you so much for the amazing day! Our guide Esmer did a fantastic job, he was able to answer all our questions, told a lot of very interesting stories and entertained us with a great music playlist in the car, which I am still listening to.

The tour was fantastic! Suitable for myself in my 20s and my older parents. Esmer was very attentive and shared so much information about Bosnia in terms of geography and history. Esmer shared moving stories that taught us a lot.

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In order for us to provide you with services that are tailored to your needs, we encourage you to schedule a meeting.

We invite you to use our Transfers

You’ll travel in a private car with air condition, spacious and comfortable, with your driver who is always ready to escort you to the next destination. All our transfers are door-to-door, private and direct. Our driver will welcome you at the meeting point with a personal waiting sign (with your name on it).

• If you want to stop for a few minutes in order to enjoy the view ? Not  a problem !
• If the transfer time gets longer due to traffic, closed roads, bad weather or other unforeseen circumstances, you will not have to pay more.
• You want to make  coffee break ?  Not a problem !

Another unique offer to all the Mostar visitors

Spectacular Kravice Waterfall

Mostar again in tourists focus

Enjoy Bosnia and Herzegovina

We are proud to be a small, local and independent tour operator in Mostar. Thousands of happy customers from dozen of different countries have given us five-star ratings on TripAdvisor, Viator and GetYourGuide. Mostar Travel Agency was founded in 2016. and our dream is to share the beauty, history, culture and taste of Bosnia and Herzegovina with visitors from all over the world.

Our goal is to make your visit as pleasurable an experience as possible so you can enjoy Bosnia and Herzegovina from the moment you arrive. 

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Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees

Rule makes it easy to get money back for cancelled or significantly changed flights, significantly delayed checked bags, and additional services not provided  

WASHINGTON – The Biden-Harris Administration today announced that the U.S. Department of Transportation (DOT) has issued a final rule that requires airlines to promptly provide passengers with automatic cash refunds when owed. The new rule makes it easy for passengers to obtain refunds when airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased.

“Passengers deserve to get their money back when an airline owes them - without headaches or haggling,” said U.S. Transportation Secretary Pete Buttigieg . “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.”  

The final rule creates certainty for consumers by defining the specific circumstances in which airlines must provide refunds. Prior to this rule, airlines were permitted to set their own standards for what kind of flight changes warranted a refund. As a result, refund policies differed from airline to airline, which made it difficult for passengers to know or assert their refund rights. DOT also received complaints of some airlines revising and applying less consumer-friendly refund policies during spikes in flight cancellations and changes. 

Under the rule, passengers are entitled to a refund for:

• Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.  
• Significantly delayed baggage return: Passengers who file a mishandled baggage report will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight.  
• Extra services not provided: Passengers will be entitled to a refund for the fee they paid for an extra service — such as Wi-Fi, seat selection, or inflight entertainment — if an airline fails to provide this service.

DOT’s final rule also makes it simple and straightforward for passengers to receive the money they are owed. Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. In addition, passengers would receive a travel credit or voucher by default from some airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.  

The final rule improves the passenger experience by requiring refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.   
• Prompt: Airlines and ticket agents must issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.  
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.    
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees, regardless of whether the taxes or fees are refundable to airlines.

The final rule also requires airlines to provide prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies.

In addition, in instances where consumers are restricted by a government or advised by a medical professional not to travel to, from, or within the United States due to a serious communicable disease, the final rule requires that airlines must provide travel credits or vouchers. Consumers may be required to provide documentary evidence to support their request. Travel vouchers or credits provided by airlines must be transferrable and valid for at least five years from the date of issuance.

The Department received a significant number of complaints against airlines and ticket agents for refusing to provide a refund or for delaying processing of refunds during and after the COVID-19 pandemic. At the height of the pandemic in 2020, refund complaints peaked at 87 percent of all air travel service complaints received by DOT. Refund problems continue to make up a substantial share of the complaints that DOT receives.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration

Under the Biden-Harris Administration and Secretary Buttigieg, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• Thanks to pressure from Secretary Buttigieg and DOT’s flightrights.gov dashboard, all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov .  
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.   
• Under Secretary Buttigieg, DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.  
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.  
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel.  
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs.

In addition to finalizing the rules to require automatic refunds and protect against surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, and the Department is working on its family seating junk fee ban proposal.  
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.   
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

The final rule on refunds can be found at https://www.transportation.gov/airconsumer/latest-news and at regulations.gov , docket number DOT-OST-2022-0089. There are different implementation periods in this final rule ranging from six months for airlines to provide automatic refunds when owed to 12 months for airlines to provide transferable travel vouchers or credits when consumers are unable to travel for reasons related to a serious communicable disease. 

Information about airline passenger rights, as well as DOT’s rules, guidance and orders, can be found at   https://www.transportation.gov/airconsumer .

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• Moscow Tours

Our 20 Best Moscow Tours of 2022

Join us on an unforgettable tour to Moscow, the capital of Russia. Imagine visiting Red Square, St. Basil’s the Kremlin and more. Moscow is one of Europe’s most vibrant cities and one of Russia’s most historical. All of our tours to Moscow are fully customizable and can be adjusted to fit any budget. Our most popular tours are listed below. Please click on the tour details to learn more or contact us for more information about our Moscow tours using the form at the side of the page. You can also schedule a call with one of our Russian travel specialists to learn more.

Classic Moscow

This is our most popular Moscow tour that includes all the most prominent sights. You will become acquainted with ancient Russia in the Kremlin, admire Russian art in the Tretyakov Gallery, listen to street musicians as you stroll along the Old Arbat street, and learn about Soviet times on the Moscow Metro tour.

Accommodation

PRIVATE TOUR

A Week in Moscow

This tour is a perfect choice for those who wish to get to know Moscow in depth. One of the highlights of this package is the KGB history tour which gives an interesting perspective on the Cold War. You will also have time for exploring the city on your own or doing extra sightseeing.

Weekend in Moscow

This tour is a great way to get acquainted with the capital of Russia if you are short of time. You will see all the main attractions of the city, the most important of which is the Kremlin - the heart of Russia. The tour starts on Friday and can be combined with a business trip.

Group Tour Moscow Break by Intourist

Russia's capital has so much to offer, from the Kremlin and the Metro to the Old Arbat street and the Tretyakov Gallery. Besides these sites, you will also visit a fascinating country estate which today is quite off the beaten path, Gorky Estate, where the Soviet leader Lenin spent the last months of his life.

Kolomenskoye Tour with transport

The history of Kolomenskoye stretches back for centuries. In 1380, Dmitri Donskoi’s army passed through Kolomenskoye on their way to the Kulikovo battlefield, and it was...

Tours by car

Kremlin, Red Sq., Cathedrals & Armory Tour

The Kremlin is truly a fascinating structure, at the same time it is an ancient tower, the city’s former military fortification, a palace, an armory, the sovereign treasury...

Walking tours

Kremlin, Red Sq., Cathedrals, Armory, Diamond Fund Tour

Old Arbat walking tour

You will be told of the street’s interesting history and view the street’s artisan culture. You will also have the opportunity to view and purchase souvenirs from the...

Tour to Sergiev Posad with transport

Considered by some to be the Russian Vatican, Sergiev Posad is the temporary residence of the Patriarch of the Russian Orthodox Church. The Trinity St. Sergius Monastery (Lavra)...

Tour to Kuskovo with transport

The Kuskovo Estate often called the Moscow Versailles due to its perfectly preserved French park, is an example of an 18th century, luxurious Moscow summer residence. Its history...

Tour to Tsaritsyno with transport

The Tsaritsyno Estate is located in the southern part of Moscow. The estate was constructed for Catherine the Great by the Russian architects Bazhenov and Kazakov in a romantic...

Moscow Metro and Old Arbat Tour

The Moscow Metro is one of the largest and most grandly built metro systems in the world. It was meant to be a showcase of the Soviet Union’s achievements for both the Russians...

Vodka Museum Tour with transport (excursion and vodka tasting)

Vodka is an important component of Russian life, an element of national identity and everyday culture. We invite you to visit the Vodka Museum and feel the atmosphere of long-gone...

Mikhail Bulgakov Apartment Museum

This apartment museum located close to Patriarch Ponds became the prototype of the "bad apartment" described in the novel "The Master and Margarita." Currently the museum's...

Kremlin, Red Sq., Cathedrals & Diamond Fund Tour

The State Museum of Lev Tolstoy Tour

Take this opportunity to learn more about the Russian writer Lev Tolstoy. During the visit to the museum you will see part of a vast collection of exhibits connected to Tolstoy...

Novodevichy Convent Tour with transport

Tour of the Novodevichy Monastery. Founded in 1524 by Grand Prince VasiliIoanovich, the original convent was enclosed by fortified walls and contained 12 towers. The structure...

City Tour with Visit to St. Basils & Red Sq. with transport

Panoramic City Tour. This Moscow tour is a great start to your trip and the best way to get acquainted with many of the city’s major highlights. Our professional guide will...

City Tour of Moscow

Head to the heart of Moscow with a professional guide on a 4-hour private walk through the city center. See Tverskaya and Old Arbat streets, Theatre Square with the world-famous...

Moscow Metro walking tour

Kremlin, Red Square and Cathedrals Tour

KGB Tour with transport

This is a very interesting and insightful tour. You will visit places connected with Stalin’s terror - a time of great repression and fear. You will be shown monuments to...

Soviet and Post-Soviet Moscow Tour

The tour begins with a drive or walk down Tverskaya Street – a Soviet masterpiece. In the years of Soviet power, Tverskaya began to undergo a transformation: it was widened...

Tretyakov State Gallery Tour

This world-famous gallery contains masterpieces of Russian art beginning in the 10th century up until today. You will view exquisite Russian icons and paintings from the 18th and...

Jewish Heritage of Moscow Tour

This tour offers a detailed look into the history and present-day life of the Jewish community of Moscow. On the tour, you will visit sites connected with the cultural and religious...

Vodka Museum Tour with transport (excursion only)

Lena, our guide in Moscow was excellent. She was very knowledgable and could answer any question we had for her. We liked that she could pick up on our interests and take us places we might not have thought of to go. When we realized that one of the places we had chosen to see would probably not be that interesting to us, she was able to arrange entry to the Diamond Fund and the Armoury for us. Riding the Metro with Lena was a real adventure and a lot of fun. In Saint Petersburg we found Anna well versed in the history of the Tsars and in the Hermitage collection. Arkady in Veliky Novgorod was a very good guide and answered all of our questions with ease. Novgorod was perhaps a long way to go for a day trip, but we did enjoy it. Vasily was a great driver to have and kept us safe with good humour and skill. We enjoyed ourselves so much, my daughter says she is already planning to return. We would both have no hesistation to recommend ExpresstoRussia to anyone we know.

Just wanted to let you know that My grandson Bruno and I couldn´t have been more pleased with our week in Moscow (6/15 - 6/21). We were absolutely enchanted with the whole experience, including getting lost a couple of times in the Metro during our free time. Although both our guides (both Eleanas) were excellent, I would particularly commend the first one (she took us to the Tatiakov, the KGB tour, and to that beautiful cemetery where so many great Russian artists, authors, composers, musicians, militarists, and politicians are buried). Her knowledge is encyclopedic; and her understanding of today´s Russia as a product of its past was, for us, truly enlightening. I will be taking another tour in Russia, with my wife, within the next two or three years. I will be in touch with you when the time comes. Meanwhile, I will refer you to other potential visitors to Russia as I meet them.

Tours to Moscow

Our Moscow tours are land only meaning that you arrange your own air travel to Russia and our expert staff meets you at the airport and handles everything else from there. Our online Airline Ticket booking system offers some of the most competitive rates to Russia available on the web so if you need tickets, please visit our Russian air ticket center . Rest assured that you will be taken great care of on one of our Moscow tours. Express to Russia has a fully staffed office in Moscow that will help to make your visit fun, informative and unforgettable. Please remember that of all these tours are private and can be adjusted to your taste. You can add, replace or skip some sights; you can add more days to the package or cut the tour short. Our specialists will be glad to help you create the tour of your dreams!

Moscow, a City Like No Other

Moscow is Russia’s largest city with a population of between 12 and 13 million. It is also Europe’s largest city and when you visit Moscow, you can feel it. The layout and architecture of the city is eclectic, ranging from crooked, ancient streets and alleyways to wide, bustling boulevards, from medieval churches to Stalin skyscrapers and to modern, glass buildings towering over everything and of course in the center of it all is the Kremlin and the magnificent Red Square. Moscow is also home to a fantastic, efficient and very beautiful metro system – each station having its own special design. In fact, Express to Russia’s Moscow metro tours and excursions are some of our most popular attractions that we offer. On our Moscow tours, you will see this and more.

Moscow Tours centering on Russian History

Moscow has a long and interesting history and has been the capital of Russia in many of its different iterations – capital of the Grand Duchy of Moscow , the Russian Empire and of course the Soviet Union (who could ever forget the Soviet Union?). Moscow, was founded in the 12th century by Prince Yuri Dolgaruki (Yuri of the long arms – he really did have long arms!). From that time on, it was home to the Russian Tsars until Peter the Great moved the capital to St. Petersburg in 1703. The city has survived invasions and sieges from the Mongols, the Tartars, the Poles, Lithuanians and Napoleon but has always persevered. Our Moscow tours will enlighten you on this great history and give you insights into Muscovites and their unique culture. Our Moscow tours show you what the city is like today but also brings to life the past. Moscow never seems to sleep and is bursting with energy. A Moscow tour with Express to Russia is truly the best way of getting to know Russia’s largest and most vibrant city.

Frequently Asked Questions From Our Travelers

What is the best time to visit moscow.

Any time of year is fine depending on what you plan to do. Summertime is pleasantly warm, ideal for exploring the city and its vibrant atmosphere, but Moscow will be much busier and accommodation is more expensive. Winter can be quite cold but beautiful nonetheless, and this is unproblematic if you intend to spend most of your trip in museums and galleries. There are also various festivals and events organised throughout the year. For more information about the best time to visit, read our guide

How many days are enough in Moscow?

If you plan your itinerary strategically and aren’t averse to a packed schedule, you can cover Moscow’s main sights over a long weekend. Most popular attractions are in the city centre, and the Moscow Metro allows you to cover much ground in a small amount of time. Ensure that your accommodation is fairly central and book tickets in advance, so that you can make the most of your days. For an informative and well-organised day out, check out our Moscow day tours with options to suit all interests.

Do they speak English in Moscow?

As Russia’s capital city, tourists are well accommodated in Moscow. There should be English-speaking staff in restaurants, bars, hotels, shops and attractions in tourist hotspots, and there are also English-speaking tourist police. Transport services have English translations on their maps and English announcements via intercom; alternatively, order taxis from the Yandex Taxi app (Russian Uber), though it’s unlikely that your taxi driver will speak English. If you get stuck and cannot communicate, it’s fine to use Google Translate.

Is it safe to travel to Moscow?

It is no less safe to travel to Moscow than to any European city if you exercise common sense and look after your belongings. As with every city some regions can be more unsavoury than others, but no tourist attractions are located there. The traffic in Moscow is notorious, so exercise caution when crossing roads. Do not take unlicensed taxis; book in advance or take public transport, which is widespread and perfectly safe. If you encounter any problems, look for the special tourist police who can help you. For more information, read our guide about staying safe in Russia .

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The White House 1600 Pennsylvania Ave NW Washington, DC 20500

FACT SHEET: Biden- ⁠ Harris Administration Announces Rules to Deliver Automatic Refunds and Protect Consumers from Surprise Junk Fees in Air   Travel

Newly finalized rules will mandate automatic, cash refunds for cancelled or significantly delayed flights and save consumers over half a billion dollars every year in airline fees

WASHINGTON – Building on a historic record of expanding consumer protections and standing up for airline passengers, the Biden-Harris Administration announced final rules that require airlines to provide automatic cash refunds to passengers when owed and protect consumers from costly surprise airline fees. These rules will significantly expand consumer protections in air travel, provide passengers an easier pathway to refunds when owed, and save consumers over half a billion dollars every year in hidden and surprise junk fees.   The rules are part of the Biden-Harris Administration’s work to lower costs for consumers and take on corporate rip-offs. President Biden signed an Executive Order on Promoting Competition in 2021 that encouraged DOT to take steps to promote fairer, more transparent, and competitive markets.   Requiring Automatic Cash Airline Refunds

The first rule requires airlines to promptly provide passengers with automatic cash refunds when owed because their flights are cancelled or significantly changed, their checked bags are significantly delayed, or the ancillary services, like Wi-Fi, they purchased are not provided.   Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how to make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. Passengers would also receive a travel credit or voucher by default from many airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.   DOT’s rule makes it simple and straightforward for passengers to receive the money they are owed. The final rule requires refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.
• Prompt: Airlines and ticket agents must promptly issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees.

Protecting Against Surprise Airline Junk Fees

Secondly, DOT is requiring airlines and ticket agents to tell consumers upfront what fees they charge for checked bags, a carry-on bag, for changing a reservation, or cancelling a reservation. This ensures that consumers can avoid surprise fees when they purchase tickets from airlines or ticket agents, including both brick-and-mortar travel agencies or online travel agencies. The rule will help consumers avoid unneeded or unexpected charges that can increase quickly and add significant cost to what may, at first, look like a cheap ticket. Extra fees, like checked baggage and change fees, have been a growing source of revenue for airlines, while also becoming more complex and confusing for passengers over time. In total, thanks to the final rule, consumers are expected to save over half a billion dollars every year that they are currently overpaying in airline fees. DOT’s rule ensures that consumers have the information they need to better understand the true costs of air travel. Under the final rule, airlines are required to:

• Disclose baggage, change, and cancellation fees upfront : Each fee must be disclosed the first time that fare and schedule information is provided on the airline’s online platform — and cannot be displayed through a hyperlink.
• Explain fee policies before ticket purchase: For each type of baggage, airlines and ticket agents must spell out the weight and dimension limitations that they impose. They must also describe any prohibitions or restrictions on changing or cancelling a flight, along with policies related to differences in fare when switching to a more or less expensive flight.  
• Share fee information with third parties : An airline must provide useable, current, and accurate information regarding its baggage, change, and cancellation fees and policies to any company that is required to disclose them to consumers and receives fare, schedule, and availability information from that airline.
• Inform consumers that seats are guaranteed: When offering an advance seat assignment for a fee, airlines and ticket agents must let consumers know that purchasing a seat is not necessary to travel, so consumers can avoid paying unwanted seat selection fees.
• Provide both standard and passenger-specific fee information:  Consumers can choose to view passenger-specific fee information based on their participation in the airline’s rewards program, their military status, or the credit card that they use — or they can decide to stay anonymous and get the standard fee information.
• End discount bait-and-switch tactics: The final rule puts an end to the bait-and-switch tactics some airlines use to disguise the true cost of discounted flights. It prohibits airlines from advertising a promotional discount off a low base fare that does not include all mandatory carrier-imposed fees.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration Both of these actions were suggested for consideration by the DOT in the Executive Order on Promoting Competition and build on historic steps the Biden-Harris Administration has already taken to expand consumer protections, promote competition, and protect air travelers. Under the Biden-Harris Administration, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• DOT launched the flightrights.gov dashboard, and now all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov.
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.
• DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs

In addition to finalizing the rules to require automatic refunds and protect consumers from surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, as the Department is working on its family seating junk fee ban proposal.
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

Travelers can learn more about their protections when they fly at  FlightRights.gov . Consumers may file an airline complaint with the Department  here .

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Visit Moscow Tours

Saint Petersburg - Karelia 9 days - 8 nights

Moscow - Saint Petersburg tour package 8 days/7 nights

Moscow - saint petersburg 5 days/4 nights.

Moscow - Saint Petersburg 6 days/5 nights

Sochi tour 8 days/7 nights

Altai tour package 11 days/10 nights

Murmansk 4 days/3 nights

Happy New Year tour package- best price 8 days/7 nights

Baikal tour package 7 days/6 nights

Christmas tour package- best price 5 days/4 nights

Moscow tour package 4 days/3 nights.

Special Winter Edition Tour 8 days/7 nights

Saint Peterburg tour package 4 days/3 nights

Moscow-Kazan-Saint Petersburg 9 days/8 nights

Moscow-Suzdal-Saint Petersburg 9 days/8 nights

Moscow-Saint Peterburg tour package 8 days/7 nights BEST DEAL (15th of MAY-22d of MAY only)

Moscow-sochi tour package 6 days/5 nights.

Moscow - Velikiy Novgorod - Saint Petersburg tour package 9 days/8 nights

Moscow-Saint Petersburg-Baikal lake 14 days/13 nights

Moscow-Saint Petersburg-Sochi tour package 10 days/9 nights

Moscow-Altai tour package 14 days/13 nights

Moscow-Murmansk-Saint Petersburg 11 days/10 nights

Saint Petersburg - Karelia 8 days/7 nights

Moscow tour package 5 days/4 nights including tank riding and Stalin Bunker visit

Moscow-Saint Petersburg tour package 7 days/6 nights including tank riding and Stalin Bunker visit

Magic Ice of Baikal Lake - 7 days / 6 nights

SPA tour package Grozny (Chechnya) 4 days - 3 nights

Hiking tour package Dagestan 5 days - 4 nights

Suzdal and Vladimir Tour

Moscow Kremlin Tour

River Cruise Tour

Driving Tour around Saint Petersburg

Peterhof Tour

Moscow Driving Tour

Moscow in 1 Day (Walking tour)

Welcome to visit moscow tours.

We provide authentic, informative and memorable tour packages and city tours, at very competitive prices. Visit Moscow Tours are available not only in Moscow, but also in other cities: Saint Petersburg, Kazan, Suzdal and Sergiev Posad.  We also organise customised individual programs tailored just for you.

Our guests come in large groups, small private groups, as couples or as single travellers. We take care of and treat our guests with respect in a friendly and warm family environment. We show people our beautiful cities with passion and deep knowledge of their history, culture and traditions.

Our guides are extremely hospitable, helpful and well-informed. They are simply the best because only by providing the best services can we make the world fall in love with Russia. And we are very happy when our guests say that they will definitely come back to Russia and that they will tell all their friends how great Russia is! That is what inspires us to put even more dedication and hard work into our tours, knowing that what we do is positive and meaningful.

Our classic tours include tours of Moscow and Saint Petersburg, two main Russian cities.

Moscow is a big and busy  megalopolis and Russia’s capital city, where more than 12 million people live and work. Our capital city is happening place; it is mysterious, elegant, luxurious, fashionable, clean and bright, with its unique legends, traditions and events. It is with great pride that we show the Red Square and the Kremlin, our Underground and Tretyakovskaya Gallery, among other stunning attractions.

Saint Petersburg is our second capital,  the second largest city in the Russian Federation. This wonderful city has a strong and lively aristocratic spirit, uniquely Russian royal architecture, magnificent museums and theatres. Saint Petersburg bears the royal heritage of Russia, which can be felt in its air, its streets, parks, monuments, museums and citizens.  In Saint Petersburg tours, we will take you to the Hermitage, Peter and Paul Fortress, Faberge Museum and Orthodox Cathedrals. We’re sure you will love it!

If you have a few more days to spare, venture into the dreamy Russian countryside in Suzdal or Sergiev Posad. Suzdal is a small town with a population of about ten thousand people, situated on less than 15 square kilometres. This tiny area is home to 53 historic cathedrals, five monasteries and a kremlin. Church domes are visible like mushrooms from anywhere and everywhere in the town like in a fairy tale. No wonder Suzdal is called the ‘Town Museum”.  It is definitely worth visiting!

Just try any of Visit Moscow Tours’ tour packages or any individual city tour, and we promise that you will want to come back to Russia again.  Russia is huge with countless amazing places to visit. There are so many unique experiences to be had and energies to be felt that one tour is definitely not enough to explore this vast land. It is also a very safe destination to travel, and we have a tradition of warm hospitality. Our people adore and take care of visitors as our own guests, and even if they do not know your language very well, they still try to be helpful and hospitable.

Our guides will show you the most interesting attractions and historical places, taking you on a journey to the past to enjoy stories of medieval times, the Romanov monarchy, the Soviet Era. And of course, we will show you the contemporary life of our country through authentic local experiences.

We look forward to meeting you soon!

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Moscow Capital of Russia

Moscow, on the Moskva River in western Russia, is the nation’s cosmopolitan capital. In its historic core is the Kremlin, a complex that’s home to the president and tsarist treasures in the Armoury. Outside its walls is Red Square, Russia's symbolic center. It's home to Lenin’s Mausoleum, the State Historical Museum's comprehensive collection, and St. Basil’s Cathedral, known for its colorful, onion-shaped domes.

INCLUSIONS 

• 3 nights accommodation in 4* hotel
• Daily breakfasts
• Arrival / Departure transfers  and all transfers and transport specified in the program
• Multilingual licensed guides 
• Panoramic tour of Moscow
• All taxes and service charges 

EXCLUSIONS 

• Flights to Russia
• Meals & Beverages except mentioned
• Activities and excursions marked as optional
• Personal expenses
• Any activities not mentioned in the program

Day 1:  Arrival in Moscow 

• Arrival in Moscow, meeting with a guide at the airport, transportation to the hotel. 
• Overnight stay at the hotel. 

Day 2: Panoramic tour of Moscow

• Breakfast at the hotel.
• Panoramic tour of Moscow: the ideal way to get in touch with the city, including its historical center and major monuments: Tverskaya Street, Sparrow Hills. Victory Park, Novodevichy Convent, the White House, the Cathedral of Christ the Saviour, the Parliament Building (Duma), Bolshoi Theatre, and the imposing facade of Lubyanka, headquarters of the KGB. We will continue through the alleyways of the ancient merchant district Kitai-Gorod, which contains numerous small churches, finally arriving at Red Square, undoubtedly one of the most beautiful in the world and designated by UNESCO as a World Heritage Site. 
• Time at leisure. 
• Night in hotel.

Day 3: Moscow Kremlin (optional) or time at leisure

• Free day, at your own arrangement. 
• Time at leisure.

Day 4: Moscow

• Breakfast at the hotel. 
• Transfer to the airport.
• End of our services. 

All international travelers planning to visit the Russian Federation should apply for the visa prior to travel. 

For a tourist visa, the applicant must provide a Tourist Voucher, generally obtainable by a Russian local travel agency. The tourist visa is issued for a period of one month only. The entries within this one month can be- Single Entry and Double Entry. Multiple Entry standing valid for one year is solely permitted to US citizens.

Russia Visa Requirements (Documents)

Russia allows Visa-on-Arrival facility for the UAE nationals from February 2019 .  As per the agreement, Emirati nationals are now eligible for 30-days of stay in Russia on Visa-on-Arrival. This agreement is only applicable for UAE nationals. Citizens of other countries residing in the UAE will have to check with their respective countries visa policy and embassies. 

Citizens of the US, Syria, Iraq, Libya, Pakistan Afghanistan and few other nations have different visa requirements. It is advisable that nationals of these countries check with their respective embassies before traveling.   

PACKAGE PRICING 

Double/twin room starts at aed 1450 per person  single room starts at aed 1915 per person  hotel: holiday inn taganskaya 4* or similar, bb.

Note: Contact us for further details.

Travel | Travel Troubleshooter: Expedia said it would…

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Travel | trump held in contempt of court for violating gag order in hush money case and ordered to pay $9,000, travel | travel troubleshooter: expedia said it would refund my tickets four years ago. help.

DEAR TRAVEL TROUBLESHOOTER: I need help getting a refund from Expedia. I booked two round-trip Air Transat tickets from Toronto to Paris through Expedia back in 2020. I had to cancel the flights, and under the refund rules during the pandemic, Expedia said I could get my money back. Expedia said it would process the refund in a matter of weeks.

I waited a few months, but the refund never showed up on my credit card. I contacted Expedia in early 2022, and they told me to contact Air Transat for my refund. I did, and an Air Transat representative said the airline had already sent my refund to Expedia.

I’ve contacted both Expedia and Air Transat on numerous occasions since then, and I’ve also asked my credit card company for help. It says that there’s no record of a refund from Expedia or Air Transat. I would love to get my refund. Can you help me?

— Keith Dawe, Toronto

ANSWER: Expedia should have refunded your money four years ago. I believe this is a new record for the longest airline refund case. (Congratulations, Expedia!)

Air Transat is a relatively small charter airline, so that might explain the initial delay. But at some point, Expedia should have taken ownership of this problem and helped you get a refund. Instead, it looks as if you bounced between Expedia, Air Transat and your credit card company for years. Literally, years. You must be exhausted.

What happened? It looks as if Air Transat refunded part of your purchase with a check, which appears to only cover taxes and fees. This left an outstanding balance of about $1,002. Air Transat claims it sent the money to Expedia, but Expedia said it never received the money.

You were way too patient with your airline and online agency. You should have received the promised refund promptly, and if you didn’t, you should have filed a credit card dispute to recover your funds.

I list the names, numbers and email addresses of the Expedia executives on my consumer advocacy site, Elliott.org . A brief but firm email to one of them might have motivated Expedia to find your missing money.

I contacted Expedia on your behalf. In response, the company apologized and admitted that there was “an error with the refund.” “The refund has been processed,” a representative said. Expedia also added $200 worth of points to your loyalty account as an apology for the delay.

Christopher Elliott is the founder of Elliott Advocacy , a nonprofit organization that helps consumers solve their problems. Email him at [email protected] or get help by contacting him at elliottadvocacy.org/help/ . (c) 2024 Christopher Elliott Distributed by King Features Syndicate, Inc.

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