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• By Niko Suominen 25 January 2019 - 7 min read
• Tags: Brussels Airlines , review , airline
• Destination: Belgium

Brussels Airlines Review: A Distrustful Airline?

• By Niko Suominen
• 25 January 2019 - 7 min read

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We flew from Copenhagen to Brussels with Brussels Airlines. The airline was strange for us but we had an image that it has a good reputation. However, it turned the other way, learn how we got disappointed for this Belgium airline.

Covered in the Article

Route network, loyalty programs of brussels airlines, booking the flight, flight cancellation and its consequences, check-in procedure, aircraft of our flight, in-flight meals, customer service and professional skills, cabin of the planes, ticket price, price to quality ratio, overall rating, final words, brussels airlines: airline from the eu.

Brussels is the de-facto capital of the European Union. Brussels is a lively city full of friendly people. That made our expectations for Brussels Airlines high but unfortunately, we were disappointed. However, it is good to remember that the airline itself has nothing to do with the EU, the only thing that happens to come from Brussels.

Brussels Airlines is the flag carrier of Belgium, replacing the country's former national carrier Sabena which collapsed in 2001. The country needed a new national airline. This was finally realized when private investors and governments founded a new company together. Brussels Airlines was founded in 2006 and its operations began a year later.

Brussels Airlines is a medium-sized airline. It is flying mainly inside Europe with its short-haul fleet. The airline has only a few long-haul destinations.

Brussels Airport is the hub of the Brussels Airlines. The airline has about 90 destinations that are located mainly inside Europe. There are also a few destinations in the United States. Because Brussels Airlines has only 3 wide-body aircraft, the number of long-haul destinations is limited. The airline has a good code-share network with well-known big airlines.

Brussels Airlines belongs to the Star Alliance which is the biggest airline alliance in the world. Together with the alliance, this medium-sized airline can be competitive in the global market.

Brussels Airlines has two different loyalty programs. You can collect points to Miles&More which is an airline mile program managed by Brussel Airline's parent company Lufthansa . Another option is to collect points for Brussels Airlines' program called LOOP . It differs from traditional airlines' bonus systems.

Because we flew with a low-fare ticket, we were not entitled to any Miles&More points. The LOOP program was not useful for us either because we are not flying with Brussels Airlines often. That is why we didn't analyse the benefits of these programs better..

Our Flight with Brussels Airlines

We flew from Copenhagen to Brussels in April 2018. Because Brussels Airlines is not flying directly from Helsinki, we first took Norwegian's flight from Helsinki to Copenhagen and then continued with Brussels Airlines to the final destination. This route was the best option for us since we didn't want to book an expensive Finnair's direct flight from Helsinki to Brussels and obviously with our wants to try flying with an unfamiliar airline for us.

Unfortunately, everything didn't go as smoothly as we had planned. Brussels Airlines broke our plans and they were quite unwilling to co-operate in solving them.

Like always, we compared flight prices on Skyscanner . We decided to book two separate flights. One from Helsinki to Copenhagen with Norwegian and one from Copenhagen to Brussels with Brussels Airlines. We estimated that there was enough time to connect between the flights because we were planning to travel only with hand luggage. We also had our private travel insurance in case we missed the connection.

Tip: Always have travel insurance when travelling to limit unexpected costs.

The booking process itself went smoothly. Skyscanner directed us to the airline's web page where we finished the booking.

Problems started a few weeks after our booking was still many weeks before the actual travel date. Brussels Airlines suddenly contacted us that they had cancelled our flight and we should have flown from Copenhagen to Brussels 4 hours earlier as it was originally scheduled. It is the first time in our travel history that an airline cancels a flight and expects us to fly much earlier than we had booked.

We contacted Brussels Airlines and were told that we couldn't fly earlier but the only option is to fly later. Finally, they proposed we fly the next day but told us that we should pay for our hotel in Copenhagen ourselves. The customer service was unfriendly and not helpful at all.

Finally, we rebooked our outbound flight with Norwegian Airlines to Copenhagen just to be able to make the earlier flight with Brussels Airlines. We had to pay all the extra costs ourselves. This airline didn't take responsibility. According to our communication with the European Consumer Centre, Brussels Airlines did wrong. While we were trying to solve the problem, the airline's way of communication became unfriendlier and unfriendlier.

When the day of flying came, we made the check-in online. It went smoothly without any problems. We flew to Copenhagen by Norwegian and at the Copenhagen Airport, we just proceeded to the gate because we had only our hand luggage. Brussels Airlines' cheapest economy ticket does not include luggage to the hold on short-haul flights. The seat selection was free during the online check-in.

Our flight was operated by Airbus A320. It departed from Copenhagen a little late but that wasn't a big issue. The plane was clean and in good condition. We were not expecting anything more so we were happy with the aircraft.

Brussels Airlines is not offering any complimentary in-flight meals on short-haul flights in economy class. Unexpectedly, we were offered a cute piece of chocolate.

Our Brussels Airlines Rating

This is the first time we have given only 1 star for customer service. Brussels Airlines was quite unwilling to solve problems and their replies were unfriendly. They didn't take responsibility.

The cabin was clean and in good condition. There were not any in-flight entertainment systems though we did not expect much.

Our fare was surprisingly low. It seems that Brussels Airlines can't anymore offer good quality when the fares have gone too down. We would have wanted to pay a little more for our flight tickets to get better customer service.

The price was low but so was the responsibility level of the airline. The price-to-quality ratio is at a moderate level. Brussels Airlines acts as a low-cost airline.

The flight itself went well and everything was like we expected during the flight. Also, the flying crew were friendly. However, if the airline is not serving its customers well or taking responsibility, it can't be rated as good. The lack of good customer service gives Brussels Airlines an overall low rating.

Would we fly with Brussels Airlines again? Probably yes. Based on our experiences, their responsibility level is quite low but that is typical for low-cost airlines. The only difference is that Brussels Airlines is not a low-cost airline but the flag carrier of Belgium.

Flying with Brussels Airlines is a good enough choice, but don't pay too much for the ticket. You may end up getting a low-cost service level.

Tags: Brussels Airlines , review , airline Destination: Belgium

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Before a travel agency can carry out any activity in the Brussels-Capital Region, an application accompanied by the necessary documents must be submitted to Brussels Economy and Employment. Depending on the case, the Agency will apply for a licence or submit a declaration.

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After a first highly successful edition, the Kora Days return in 2024! Bozar dedicates four days to West Africa’s flagship instrument, the kora.

Just this once, the festival takes on an extra dimension. Kora Days 2024 will explore the connection between the kora and another well-known stringed instrument: the guitar. In addition, on this occasion, the great Toumani Diabaté honours us with an exceptional concert that unites him with the Orchestre National de Lille: a meeting between the kora and symphonic music that Toumani himself explored with the late Ali Farka Touré on their legendary album Ali et Toumani (2010). The full Kora Days programme will be announced later, but already save the date!

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From 25 April to 5 May, Brussels will be all about contemporary jewellery! For its second edition, the Brussels Jewellery Week brings together established and emerging artists, collectors and an international audience. Brussels Jewellery Week aims to highlight contemporary jewellery as a creative and innovative craft. In addition to the main exhibition at MAD Brussels, tours, lectures and workshops will be organised at various locations around the city. PARTICLE[S] In physics, "elementary particles" are the smallest elements that form the matter and forces of the universe: in constant motion, these small entities are capable, by fusion, of forming large ensembles, thus forming the basis of all creation and transformation. In grammar, a particle is a small unchanging element: fixed, unassuming, it inflects the meaning of a word by connecting with it. The concept of PARTICLE[S] can be approached from a purely scientific or technical standpoint. But it can also be seen, in a world threatened by pollution, as a metaphor for many human interactions that ultimately form a critical mass. In the world of contemporary jewelry, we see that each material consists of the same tiny particles that together, in subtle arrangements, form a work of art.

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Brussels Short Film Festival

The Brussels Short Film Festival is back for its 27th edition! Once again this year, the Brussels Short Film Festival takes over the iconic venues of Flagey, Vendômes and Cinéma Galeries, next spring from April 24th to May 4th 2024. On the programme: 11 days of festival, more than 250 short films, films in competitions (national, international and Next Generation) and out of competition programs (Night of the Shorts, Oscars, free Open Air screenings…), youth-focused workshops, a range of professional activities and a Marquee to take a break. Get ready for another captivating cinematic experience! Save the dates and stay tuned for details of the programme and special guests.

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Histoire de ne pas rire. Surrealism in Belgium

Bozar is celebrating 100 years of surrealism with an exhibition on Belgium’s famous avant-garde movement spanning no less than 60 years. 1924: as in Paris, surrealist activities also start in our country with bold pamphlets by artists including poet Paul Nougé, who guides this exhibition. Belgium’s quirky surrealists go beyond the purely aesthetic – they want to transform the world with their subversive art. In Histoire de ne pas rire, we pay extra attention to their international interactions, political-historical background, and important women artists. Includes works by Paul Nougé, René Magritte, Jane Graverol, Marcel Mariën, Rachel Baes, Leo Dohmen, Paul Delvaux, Max Ernst, Yves Tanguy, Salvador Dalí, Georgio de Chirico, and many others.

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UNIQUE - Beyond photography

Group show that reflects the commitment of the artists to reappropriate the medium during their creative process. Nicolas Andry (BE), Pepe Atocha (PE), Sylvie Bonnot (FR), Aliki Christoforou (BE), Dana Cojbuc (RO), Antoine De Winter (BE), Gundi Falk (AT), Marina Font (AR), Lior Gal (IL), Audrey Guttman (BE), Romane Iskaria (FR), Morvarid K (IR), Kíra Krász (HU), Douglas Mandry (CH), Alice Pallot (FR), Raphaëlle Peria (FR), Luc Praet (BE), Anys Reimann (DE), Stephan Vanfleteren (BE), Laure Winants (BE), Vincent Zanni (CH).

Expo Golf 50 Years

From the 1st of March until the 28th of April Autoworld will be honouring 50 years of the Volkswagen Golf. At its birth, the successor to the VW Beetle was given the leaden task of doing at least as well. The decision was made to make a radical style change with the VW Golf. The Golf will not only succeed the Beetle, but become the most successful European car ever. And the rest is history!

From the 1st of March until the 28th of April Autoworld will be honouring 50 years of the Volkswagen Golf. At its birth, the successor to the VW Beetle was given the leaden task of doing at least as well. But how do you follow up the best-selling car of all time? The decision was made to make a radical style change with the introduction of the VW Golf. The Golf will not only succeed the Beetle, but become the most successful European car ever. And the rest is history, which you can come and see at Autoworld from 1 March.

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Oscar Murillo - Masses

After his memorable intervention in the 2017 thematic exhibition The Absent Museum, WIELS is proud to invite back Oscar Murillo (b. 1986, CO) with Masses, a solo exhibition that establishes a cartography of mass—liquid, material, sonic—across a large-scale installation.

A liquid mass has the capability to create and erase itself with each wave that surfaces and Murillo’s practice relates in many ways to the oscillating force of water, an infinite flow of conception and undoing, pointing to his interest in the notion of cultural exchange and the circulation of ideas, languages and objects. The exhibition at WIELS marks the termination of Frequencies and ushers in a new phase that sees the collection of canvases and the memories they hold flattened into raw material mass, to be stitched together and used as a resource for new works, provocatively disrupting the intellectual project of an archive.

Wiels - Contemporary art centre

James Ensor. Inspired by Brussels

Ensor and Ostend. They are inextricably linked. But did you know that Brussels played a crucial role in how Ensor developed as an artist too?

In the exhibition “James Ensor. Inspired by Brussels”, you will discover how the city helped to shape Ensor’s quirky and characteristic visual language. From 22 February 2024, dive into the imaginary world of one of the greatest Belgian artists. Discover paintings and graphical work in a place where Ensor was often to be found during his Brussels years: the Palace of Charles of Lorraine. This exhibition is a collaboration by KBR and the Royal Museums of Fine Arts of Belgium and displays well-known works on canvas, as well as hidden treasures on paper.

MIMA presents Popcorn, a group show featuring 15 artists who paint a colourful, offbeat and dreamlike picture of our society, with a dose of surrealism comparable to that of the 1930s. The humorous experience is as much a guaranteed visual shock as it is an antidote to winter melancholy.

Mrzyk & Moriceau, Pol-Edouard, Fabien Karp, Gary Card, Adèle Aproh, Elene Usdin, Michael Polakowski, Julien Colombier, Amandine Urruty, Delphine Somers, Antoine Carbonne, Davor Gromilovic, Nina Vandeweghe, Silio Durt

MIMA the Millennium Iconoclast Museum of Art

WAW ! P(art)cours-PAR(kunst)

The parks, squares and historic monuments (castle and priory) of the communes of Woluwe-Saint-Pierre, Auderghem and Woluwe-Saint-Lambert will become the settings for singular artistic proposals. One of the leitmotifs of WAW! (5th edition of P(ART)cours / Par(KUNST) is re-enchanting the city (again).

Launched in 2014 with its first edition organised in the commune of Woluwe-Saint-Pierre, the P(ART)cours / Par(KUNST) Biennial invites artists to take over the public space. Parks, remarkable squares, castles and other heritage treasures become the setting for singular artistic projects. Through this interaction, a new enchantment emanates from these sites and the works of art - installations, monumental sculptures, sound installations... - take on a special meaning. In 2024, the fifth edition of the Biennial, renamed WAW!, will once again bring together three municipalities: Woluwe-Saint-Pierre, Auderghem and Woluwe-Saint-Lambert. From the Rouge-Cloître to the Place du Temps Libre, from the Malou Park to the Mellaerts ponds, fourteen artists (two of them working in duo) are challenging the public along a particular curatorial line: drawing attention to the aberrations and excesses of our society; making a restorative gesture; taking care of the environment, the land we live on, the collective memory, our fellow human beings...

P(ART)cours : Parc de Woluwe, Parc Malou et Parc Seny

Woluwe-Saint-Pierre

Horizon 2030

Horizon 2030 breathes new life into the Cinquantenaire to make it Brussels' leading socio-cultural center by 2030. Thanks to the support of the National Lottery, the "Horizon 2030" project offers a rich program combining heritage, knowledge and culture, transforming the site into a meeting point for the people of Brussels.

Thanks to the support of National Lottery players, the non-profit organization Horizon 50-200 is creating a new dynamic and a strong ambition for 2030. In the run-up to Belgium's bicentenary in 2030, the Cinquantenaire invites you to rediscover its exceptional museum collections and the park in a new light, one of innovation and encounters. The Horizon 2030 event offers a range of festivities and activities at this iconic site, providing unforgettable moments for friends and family alike. Between tradition and innovation, Horizon 2030 brings together already popular events such as the Bright Festival, the 20 km of Brussels and the Fête Nationale, as well as new and upcoming events based on heritage, scientific research and culture. You'll be able to discover exhibitions, workshops, talks and moments of relaxation that will take place in the park and its museums, with the support of our institutions and partners. From spring through to the end of summer, we look forward to seeing you at Cinquantenaire.

Cinquantenaire Park

IMAGINE! 100 Years of International Surrealism

The Royal Museums of Fine Arts of Belgium are inaugurating IMAGINE!, an extraordinary touring exhibition conceived in close collaboration with the Centre Pompidou (Paris). From Giorgio De Chirico to Jackson Pollock, Salvador Dalí, Joan Miró and Man Ray, explore the poetry of the world's most famous surrealists through themes such as the dream, metamorphosis, and the subconscious.

FULL EXPERIENCE SURREALISM TICKET Visit the exhibition IMAGINE! 100 years of International Surrealism AND the Magritte Museum with the new Full Experience Surrealism ticket! Immerse yourself for a reduced price, in the surrealist world through Magritte's masterpieces and extend your experience by visiting the exhibition IMAGINE! 100 Years of International Surrealism. IMAGINE! 100 YEARS OF INTERNATIONAL SURREALISM Each partner museum houses the core of the travelling exhibition and enriches it by emphasising its own heritage. In Brussels, the RMFAB will explore surrealism from a symbolist perspective, through more than 130 works of art (paintings, works on paper, sculptures, objects, assemblages, and photographs). IMAGINE! focuses on the connections and similarities, but also the fracture lines between surrealism and symbolism, its precursor. From 1880 onwards, Brussels was an exceptional forum for the arts and the avant-garde, as demonstrated by the exhibitions of the circles “Les XX” and “La Libre Esthétique”. Symbolism, embodied in particular by Rops, Spilliaert, Khnopff, Delville and Minne, saw rapid development in Brussels and largely anticipated the emergence of the surrealist movement. A few decades later, Brussels became a centre for Belgian surrealism. Despite the cultural rupture caused by World War I, the older symbolists and the emerging youth were never fundamentally alienated from each other. From January to July 2024, Belgium will hold the Presidency of the Council of the European Union. What better year to celebrate surrealism, the movement which put Belgium on the map, and found meaning within a European context? What’s more, 2024 also marks the hundredth anniversary of the publication of the 'Surrealist Manifesto' (1924). With IMAGINE!, the Royal Museums of Fine Arts of Belgium wish to celebrate the centenary of the birth of surrealism in an optimal European context. After Brussels and Paris, the exhibition will travel to the Hamburger Kunsthalle and the Fundación Mapfré Madrid, before closing at the Philadelphia Museum of Art. Curated by : - Royal Museums of Fine Arts of Belgium: Francisca Vandepitte, Curator of Modern Art - Centre Pompidou, Musée national d'Art Moderne: Didier Ottinger, Deputy Director in charge of cultural programming at the Musée national d'Art moderne - Centre de création industrielle (MNAM/CCI) & Marie Sarré, Curatorial Attaché at the Modern Collections Department In collaboration with the Centre Pompidou (Paris), the Hamburger Kunsthalle, the Fundación Mapfré Madrid and the Philadelphia Museum of Art. Partners : Bozar, La Loterie Nationale, La Banque Transatlantique Belge, Le Soir, La Fédération Wallonie-Bruxelles, la Région de Bruxelles-Capitale, Visit Brussels, Become a Friend, Belspo, La Première et La Trois. The Brussels Card does not give free access to this exhibition.

Royal Museums of Fine Arts of Belgium

Josef & Anni Albers - 'Un couple mythique du modernisme'

Anni Albers, Josef Albers, Olivier Gourvil, Linda Karshan, Vico Persson, Leila Pile, Charlotte von Poehl, Damien Poulain, Chloé Vanderstraeten, Bernard Villers

Boghossian Foundation - Villa Empain

Simone Guillissen-Hoa

CIVA is pleased to present the first monographic exhibition honoring the life, work, and legacy of the Chinese-born Belgian architect Simone Guillissen-Hoa (1916–96).

CIVA is pleased to present the first monographic exhibition honoring the life, work, and legacy of the Chinese-born Belgian architect Simone Guillissen-Hoa (1916–96). A proponent of modernist architecture, Guillissen-Hoa was one of the first women to establish her own architecture firm in Belgium. Her career and personal life constantly defied the barriers and conventions of gender, race, and religion. Her life spanned the major events of the twentieth century, from the early onset of the Chinese Revolution to the resistance in occupied Belgium and through postwar reconstruction. In the 1950s, she was a member of the Soroptimist Association, a women’s-rights advocacy organization, and in the 1970s, she became involved in the creation of the International Union of Women Architects. The exhibition both records her architectural projects and, through a wide array of archival materials, presents her reflections on architecture, her battles and more broadly, her professional and private life. By delving into Guillissen-Hoa’s artistic circle, comprised of figures such as Léon Spilliaert, Alfred Roth, Max Bill, Enrico Castellani, Tapta, Henry and Nele van de Velde, the exhibition explores the influences and collaborations that shaped her artistic and intellectual journey. A newly commissioned film by artists Eva Giolo and Aglaia Konrad is central to the exhibition, showcasing several of Guillissen-Hoa’s buildings and the utilization, adaptation, and translation of modernist forms and concepts. With works by: Max Bill, Enrico Castellani, Pierre Cordier, Jacques Dupuis, Eva Giolo and Aglaia Konrad, Mayou Iserentant, Alfred Roth, Josine Souweine, Léon Spilliaert, and Tapta. An extensive public program on feminism and architecture is being developed in collaboration with Apolline Vranken (researcher in residence at CIVA, 2023–24). With talks by Véronique Boone, Beatriz Colomina, Bianca Felicori, Florencia Fernández Cardoso, Jane Hall, Sol Pérez Martínez, Lucía C. Pérez Moreno, Léa-Catherine Szacka and many more. The exhibition marks the occasion of the donation of the Fonds Simone Guillissen-Hoa to CIVA Collections, Brussels. Curators: Silvia Franceschini and Yaron Pesztat

With works by: Max Bill, Enrico Castellani, Pierre Cordier, Jacques Dupuis, Eva Giolo and Aglaia Konrad, Mayou Iserentant, Alfred Roth, Josine Souweine, Léon Spilliaert, and Tapta. Public program with talks by Véronique Boone, Beatriz Colomina, Bianca Felicori, Florencia Fernández Cardoso, Jane Hall, Sol Pérez Martínez, Lucía C. Pérez Moreno, Léa-Catherine Szacka and many more.

A big opportunity to feel small They all roamed the earth after the dinosaurs. Do you know about them ? Meet eleven animals of spectacular proportions. Explore the lives of these giants. Who were they ? Why did they go extinct ? They have since been replaced by other giant animals...bur for how much longer ? An exhibition for families and school groups (9+years old)

Institute of Natural Sciences

Magritte Immersive Experience

Magritte : L'expérience immersive est une exposition sur l'un des plus grands artistes de tous les temps. Elle transporte les visiteurs dans une odyssée à travers l’esprit et l’art du génie. De sa période abstraite à ses peintures surréalistes les plus connues, voyage dans un univers immersif hors du commun. De cette expérience unique en son genre sur Magritte, plus de 300 œuvres sont projetées qui n’attendent plus que toi pour prendre vie !

Galerie Horta

Folon. A journey in Brussels

Inspiring itineraries

Discover our special itineraries prepared by our passionate team. They know Brussels like no other! The coolest part: you can also find unique experiences and and them to your own itinerary!

Sablon and Marolles

One neighbourhood chic and distinguished, the other folksy and authentic

Neighbourhood Walk: the European Quarter

It has much more to offer than just a monofunctional office district

Matongé and Saint-Boniface

Cosmopolitan neighbourhoods with trendy bars.

Useful documentation for you

Accessible museums and tourist attractions in Brussels

Annual report of the Brussels tourism observatory 2020

Save the date BD Comic Strip Festival

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Liberia: Brussels Airlines Organizes Familiarisation Tour Of Aircraft And Airport Facilities For Members Of Travel Agencies in Liberia

Monrovia – The local team of Brussels Airlines in Monrovia invited 14 sales representatives from travel agencies to visit the facilities of the Roberts International Airport and a long-haul aircraft (A330) of Brussels Airlines.

Initiated by the Manager of Brussels Airlines Liberia,  Marjolein Six, and organised along with Agency Supervisor Ama Harris and Deputy Agency Supervisor  Richann Talo. The objective of the tour was to show the customer experience when travelling into and out of Liberia to the sales agents.

By Press Release

The visit was organized in collaboration with the management of the Roberts International Airport (RIA), headed by Ms. Sandra Daye, head of the administration. RIA representatives Mr. James Lumas, Mr. Samuel Freeman and Mr. Albert Quaye accompanied the travel agents as well. Areas toured included the check-in hall, health check facility, immigration department, VIP lounge as well as the jet bridge and apron. All tours were conducted professionally and with strict adherence to the security protocol of the airport.

The sales representatives were then taken onto the tarmac where they were able to observe the approach of the aircraft. The agents were also able to board the aircraft and meet the entire Brussels Airlines crew, experience the services offered in the first-class cabin, and have a view of the cockpit as well as the rest of the cabin. The sales representatives were then treated to dinner and refreshments at the Farmington Hotel.

Ms. Oretha Kezekai of Love Travel Agency thanked the management of Brussels Airlines and RIA for the experience and all of the knowledge gained and encouraged both entities to continue to offer such learning opportunities.

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Turkish Airlines Sales Office in Brussels, Belgium Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy 17

Table of Contents

Turkish Airlines Sales Office in Brussels, Belgium Phone number, Address, Email, Working hours, Google map location

Turkish Airline Brussels Sales Office Address: Alyzia/Brussels Airport Zaventem, Brussels, Belgium

Reservation office telephone contact numbers: Agency Help Desk: +32 (0) 2 500 19 33 Call Center: +32 (0) 2 620 0 849

Email: [email protected] , [email protected]

Fax: 32 (0) 2 500 19 47

Working hours : Alyzia Ticketing/Reservation desk is available every day between 04:30 –18:30 (Starts operating 3 hours prior to the departure time of the flight and provides service until the time of the flight).

Ticket refunds cannot be processed at the airport. Please submit your ticket refund request to [email protected]

General Cargo Agency-Global Airline Services

Address: Global Airline Services Belgium Sales and Cargo Support

Working hours: Closed on Saturday and Sunday. Other days 09:00-18:00.

Telephone: +32 (0) 2 753 55 51

Fax: +32 0 2 753 55 05

Email: [email protected] / [email protected]

Map: View location here

Official website : http://www.turkishairlines.com/

Check your flight status here: www.turkishairlines.com/flightstatus

Baggage services telephone contact numbers: 0211 984 38930 / 0211 984 31094

For baggage inquiries : Turkish airline baggage inquiries

Customer Relation

For your feedback / Complaints, comments: +90 850 333 0 849

Miles & Smiles Call Center

You can call us to become a member for free and for all your questions about card advantages, awards and your mileage account Phone : +90 850 333 0 849

General Management

Address : General Management Building Ataturk Airport, Yesilkoy 34149 Istanbul Turkey

Phone : +90 212 463 63 63

Fax : +90 212 465 21 21

Near-by Airports: Dusseldorf International Airport, Weeze Airport, Cologne Bonn Airport

Attractions in Dusseldorf: Hoferhof Platz, Folklorebrunnen, Tritonenbrunnen

Turkish Airlines Customer Care Support

Contact Centre:   +90 212 463 63 63 / 080005 01565

Turkish Contact Centre Business hours: 24 hour booking and customer services

Turkish Airlines Baggage Allowance

View Turkish Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

List of Turkish Airlines Offices

Find Turkish Airlines   Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

How to Web Check-in in Turkish Airlines?

Procedure to do web check-in or online check-in in Turkish Airlines

• Visit  https://www.turkishairlines.com/en-in/flights/manage-booking/
• Select ‘Flights’ – ‘Manage Booking’ section.
• Enter the “Reservation code (PNR)” and “Passenger surname”.
• Click on “Check-in”.

How to change mistakes in your name, flight date and refund ticket in Turkish Airlines?

Click the above link to view the procedure to change flight date / postpone / cancel and get refund in Turkish Airlines.

TSA Pre-Check Program at Turkish Airlines: How to apply boarding pass for TSA PreCheck lane?

Check the above link for how to add a TSA PreCheck to your boarding pass, TSA Customer Care number etc

Travel during pregnancy in Turkish Airlines

Pregnancy rules:

• Expectant mothers can travel in  Turkish Airline  till 36th week of the Single pregnancy and 32 week for multiple pregnancy.
• After 28th week, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
• You must apply for medical clearance by submitting a medical information form (MEDIF).

Types of Planes / Air craft available with Turkish Airline

Total fleet: 333

• Airbus A340-300
• Airbus A330-300
• Airbus A330-200
• Airbus A321-200
• Airbus A320-200
• Airbus A319-132/100
• Boeing B737-800
• Boeing B737-700
• A330-200F CARGO
• Boeing 777-300ER
• Boeing B737-900 ER
• Embraer E195

Queries handled by Turkish Airline Customer care:

Flight Ticket Booking, Flight Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles&Smiles

Is there any problem with reaching the Turkish Airline Brussels Sales Office Address or Phone number? Please report any issues using the below comment form.

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17 thoughts on “ Turkish Airlines Sales Office in Brussels, Belgium Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy ”

We have booked 7 tickets from Brus. to Amman via Istanb. op 10/05 ( TK1944 and TK812) with 30kg free lugage. . 4 persons have a hardboardbox ( 20kg) as lugage and conteins a bicycle. Are there restrictions for the dimension of the box ? Can they carry a small handlugage ? Or are there other restrictions or payments ? Thank you , we have already send several times the same question, but still no answer.

No one pick up in any numbers.

There is no customer service in Brussels. No office open to public clients. Nobody answers any of the listed phones. Good luck with this service. they should spend more money on the client service than advertising the service on CNN. If I could avoid them in the future, I surely would.

Best of luck

On March 15 we created a claim: TK3378742 Up to today April 1 we did not receive any notice from THY. Any update?

Its impossible to reach Bru sales office and no information about alternative solution. Refund request lodged and approved on 20 of March, When the ticket refund will be done? booking ref. TRLJE6

I am extremely disappointed… I have never in my life tried so much so contact an organization. NOBODY EVER ANSWERS! I have tried 3 days in a row and nothing nobody I’ve called more than 15 different numbers… The worst customer service ever!

Merhabalar Türk hava yolları Belçika şubesi niye var bi işe yaramayan cevap vermeyen formalite icabı mı veya insanları daha çok zordurum da bırakmak için mi

Sinds 20 maart een tiental mails verstuurd naar Brussels office tot op heden 24/06/2020, waarop tot op heden geen enkele mail werd beantwoord.

Ook sinds 20 maart trachten we tiental keer per dag Brussels office te bereiken, het is onmogelijk binnen te geraken. Erger nog je krijgt een automatisch antwoord en de lijn wordt afgesloten.

De office in Brussel is niet toegankelijk voor cliënten

Vele jaren vlieg ik meerdere malen per jaar met Turkish Airlines, de service en vriendelijkheid op luchthaven en aan boord zijn super. HEEL JAMMER dat de cliëntenservice in het office center en call center een zuivere schande is. Hier moet dringend ingegrepen worden en verbetering doorgevoerd. THY je gaat veel cliënten verliezen, waaronder ik zelf

Ben, Ahmet İbrahim Parman, aylar öncesinde 20 Eylül – 04 Ekim 2020 tarihlerinde Brüksel-İstanbul-Brüksel bir bilet rezervasyonu yaptım. Rezervasyon referansım TQANTM’dir. Yetmiş yaşındayım, bu yüzden bu uçuşu yapmaya çekiniyorum. Biletimi açığa almanızı rica edeceğim. İnşallah seneye ilk fırsatta gitmeyi planlıyorum. Önerime yanıt vermenizi rica eder, hayırlı işler dilerim.

Ahmet İbrahim Parman

hello mijnvlucht is veranderd door jullie ????,vlucht nr vbwzm3 assurance nr 45091900454 order nr 9887879761

daar ik alles geboekt hen covid 19 op 16.022021 hotel in thailand gelieve dan alles te delete +.and mijn betaling terug te storten,

Perhaps thy ben akbas Ahmet 26/06/21 Köln. 02/09/21 Istanbul donus Köln / Istanbul ucagi iptal ben 4 kisi ucuyorum bileti baska tarihe alsam fiyat degisiyor bu bennim hatam degil neden. Bennim biletleri baskasina satip bizi neden zorg duruma koyuyorsunuz Beni araip veya mail de atabilirssiniz heim kizim min bileti de ayni iptal bu nasil oluyor

Iyi aksamlar, Ben 2 haziran saat 17 sulari bilet aldim ama yanlis almisim. Bruksel Istanbul alacagima Istanbul Bruksel almisim. Degistirmek icin thy Brukseli aradim ulasamadim tr yi aradim 0090 212 463 63 63 numara dan Bana 0090 850 333 08 49 numarayi aramami soylediler ama orayada ulasamadim. Lutfen Bana yardimci olabilirmisiniz? Ne yapmam gerekiyo. Benim mail adresim [email protected] telefonnimaram 0032488359194

good morning..as it’s impossible to join you by phone,I just want to know if I can modify my previous flights reserv. TVKMRL BRU-IST.DXB on 6th.october 2021…return on 17 october 2021.Shall I go to your agençy…because it’s imossible to do it another way.Thank you.

SOMETHING YOU ALL HAVE TO KNOW We have been trying to make a small correction towards our booking purchased by “Vliegtickets.be”, a Belgian ticket supplier in the Benelux. After many phone calls, emails,…. etc, we have come to realise that Turkish Airlines does not allow any changes to tickets issued by “Vliegtickets.be”. It is about an extremely simple change in a family name with a type error. More specifically VERSCUEREN must be changed to VERSCUREN, … Both parties point the finger at each other and neither wants to comply. Conclusion –> no one takes consistent action to offer a solution –> the advice from both parties is –> cancel the entire order without any compensation (concerns tickets for 3 persons for a total amount of €1732) and book a new ticket less than 24 hours from departure date. Be warned for this malpractice, …. pure deception! We would like to receive some confirmation on the subject, understanding that this minor correction is really to simple to such behaviour and customer treatment. Hopefully the world took notice!!

@ Turkish Airlines –> Thank for your consideration!

With sincere regards

Waar kan ik een vakantsie boeken in brussel? We hebben voucher en zouden via e sky hotel nemen maar nergen kunnen wij tercht Zelf in de luchthaven zelf niet Is er nog een kantoor in belgie?

Hello, What is the email adress of the travel agency for Turkish Airlines please ? Do you sell packages for Arabie Countries and Expo please ?

This address is the back office of Turkish Airlines and not the sales office.

Best regards

Airport operator ADP Q1 revenue boosted by post-pandemic travel boom

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