citi commercial travel card login

Department of Defense Travel Clients

Frequently asked questions, what is the benefit of using the 24-hour automated telephone system.

Use of the 24-hour automated telephone system will allow you to obtain:

• Account balance
• Available credit
• Available cash
• Transaction history
• Payment information
• Payment mailing address

You can also:

• Make a Pay by Phone
• Activate card (Card Receipt Verification)
• Customize PIN number

Can I pay my DoD Travel Card account balance with a debit card?

No. Unfortunately Citi does not accept debit cards as a method of payment. You can make a payment using a valid checking account. You must also have the routing number available.

Other acceptable payment options available to Defense Government Travel Card clients include:

• Mailing Payment to Citi
• Pay By Phone
• Online Payments
• Wire Payments
• Auto Payment

Is there a fee to make a Pay by Phone?

There is no fee to make a payment by phone. To make a Pay by Phone you must have your routing number (9-digit ABA bank number) and a valid checking account number available.

Please call: 1-800-200-7056

• Enter in your 16-digit DoD Travel Card account number
• Enter the last 4-digits of your Social Security number
• Wait for system to provide balance, available credit, available cash, last payment posted and next payment due
• Press or say '2' for pay by phone automated payment

How long does it take for my payment to post to the account?

Payments are updated once a day, Monday through Friday (holidays excluded). Please allow 24-48 business hours after receipt of payment to post regardless of delivery method.

Why can I only get my last 5 transactions?

WIP - Citi is working to enhance the 24-hour automated telephone system to increase the number of last transactions provided.

How can I set up or reset my PIN number? Can I use it immediately?

You have the opportunity to customize your PIN number by calling the 24-hour automated telephone system. Once set it is available for immediate use.

• Press or say '4' for PIN number requests
• Input the new PIN number twice

Can my spouse/family member call to get information on my account?

Citi is authorized to give account information to the DoD Travel Card client or to a person authorized to act on his/her behalf ONLY if a Power of Attorney (POA) is on file.

• A POA is unique in every situation and must be given in writing
• A Power of Attorney is accepted by mail or fax
• Mail to: P.O Box 6125, Sioux Falls, South Dakota 57117-6125
• Fax: 1-605-330-6801 or 1-866-951-8005
• The original is not necessary
• The POA should be processed within 3 business days from receipt

Note: Regardless of what the POA states the "said" person can do, Citi will only entitle the POA to do the following:

• Obtain account information (balance, payment received, general info)
• Change billing address
• Close account
• Initiate/Release a billing dispute
• Request a statement
• Report a lost/stolen/NRI card

When does my on-line password expire?

Passwords expire every 60 days. After 30 days, a password expiration warning pop up in CitiManager will begin to appear to remind cardholder that his/her password will expire in 30 days. After 60 days of inactivity, the account will suspend and the on-line password will need to be re-set.

Can my late fee be waived?

Fee adjustments are only eligible if the fee has been billed due to a Citibank error. For further concerns about this fee, please contact your Agency Program Coordinator.

Can my International fee be waived?

International fees may not be waived or disputed. For further concerns about this fee, please contact your Agency Program Coordinator.

How do I request a credit balance on my account?

Please call: 1-800-200-7056 to request a Credit Balance Refund.

• Credit Balance Refunds may be requested for any amount, there is no minimum requirement
• Credit Balance Refund checks take 2 days to process before mailing
• Credit Balance Refund checks are mailed via United States Postal Service
• Credit Balance Refund checks cannot be sent by Express Courier
• Credit Balance Refund checks are valid for 180 days from the date on the check

Or email us [email protected] and please allow three business days for us to respond.

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Chase follows Citi to increase Global Entry statement credits to $120 from October

A pplying for Global Entry is getting more expensive from October, but two major credit card issuers are boosting their Global Entry benefits for some of their most popular travel rewards cards.

On April 11, Citi announced it would increase its Global Entry statement credits to $120 every four years for the Citi®/AAdvantage® Executive World Elite Mastercard® (see rates and fees ) and the Citi Prestige® Card .

Now, Chase has followed that up by announcing that it would do the same for several of its more popular cards.

The move comes after TPG was first to report that the price of applying for a five-year Global Entry membership would rise from $100 to $120 from Oct. 1. In announcing the fee hike, U.S. Customs and Border Protection (CBP), which oversees Global Entry, cited rising costs to operate the program.

Here's what to know about this change and the full list of cards that will see changes.

The information for the Citi Prestige has been collected independently by The Points Guy. The card details on this page have not been reviewed or provided by the card issuer.

Offsetting the higher Global Entry fee

As valuable an option as Global Entry is for travelers, the application fee isn't a drop in the bucket. However, some travel credit cards will reimburse the fee when it comes time to apply.

But many of those cards' benefits include specified credits of up to $100 to cover the existing Global Entry expense. (Exact terms differ from card to card.)

CBP's fee hike planned for later this year opened the door for questions about whether card issuers might adapt their Global Entry benefits to account for the new, higher fee.

Now, Citi and Chase have done just that, ensuring Global Entry remains essentially a free perk for travelers who carry its high-end cards.

Which Citi cards are raising their Global Entry credit?

Starting on Oct. 1, Citi will raise its Global Entry fee statement credits for two cards: the Citi Prestige Card and the Citi/AAdvantage Executive World Elite Mastercard .

Though the Citi/AAdvantage Executive card has a hefty $595 annual fee, it carries strong value for regular American flyers as it's the only card that provides complimentary Admirals Club access.

Cardholders can earn 4 AAdvantage miles for every dollar spent on American Airlines purchases and 1 mile for every dollar spent on other purchases. You'll earn Loyalty Points on everyday purchases, too, which helps you work your way toward AAdvantage elite status .

That's on top of other perks such as Lyft and Grubhub credits, as well as the Global Entry (or TSA PreCheck) statement credit once every four years; that credit will now rise from $100 to $120 for Global Entry applicants to cover the program's hiked fee.

Meanwhile, cardholders of the Citi Prestige card (no longer available to new applicants) can receive a TSA PreCheck or Global Entry enrollment fee credit every four years. As of October, that credit will also cover up to $120 for applications to the latter program. The card carries a $495 annual fee.

Which Chase cards are raising their Global Entry credit?

Also starting on Oct. 1, Chase cardmembers will raise its Global Entry fee statement credits for the following cards: the Chase Sapphire Reserve® , United℠ Explorer Card , United Club℠ Infinite Card , United Quest℠ Card , IHG One Rewards Premier Credit Card , IHG One Rewards Premier Business Credit Card , Aeroplan® Credit Card , Southwest® Rapid Rewards® Performance Business Credit Card and J.P. Morgan Reserve Card.

Some of these cards, like the Sapphire Reserve and IHG One Rewards Premier, are among the most popular Chase offerings on the market. If you have one of the listed cards or are thinking about applying for one, keep in mind that your Global Entry fee will continue to be fully covered even when the cost increases later this year.

What is Global Entry?

Global Entry provides travelers with an expedited trip through passport control following an international flight. It's available at more than 75 airports, most of which are in the U.S.; there's also a handful of international preclearance facilities.

The program also gives travelers access to the TSA PreCheck lanes at airport security checkpoints.

Though Global Entry applicants have faced delays in recent years, from long processing times to challenges finding an interview, wait times are improving for the vast majority of travelers, CBP insisted in a recent interview with TPG .

Bottom line

Now, all eyes will be on the other credit card issuers to see if they will follow in Chase and Citi's footsteps and raise their Global Entry statement credits to account for the program's higher fee. The higher fee takes effect in October.

Because of the changes to make Global Entry more efficient and technologically advanced — not to mention the fact that children of members or applicants can apply for free as of October — it's a great time to consider joining. This is especially the case if the adults in your family can get their application costs reimbursed or offset through an eligible travel credit card.

Related reading:

• The best current credit card welcome offers
• 7 things to understand about credit before applying for a new card
• How to apply for a credit card
• What is APR on a credit card?
• How to check your credit score for free

Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.