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Welcome to help centre, explore help articles, refunds and charges, destination services, loyalty & rewards.

Expedia TAAP is the leading booking platform for travel agencies. Join thousands of your fellow travel agents worldwide to earn commissions, create memorable trips for travellers and grow your business.

Welcome to expedia taap, boost your travel business with expedia taap.

Access the world’s largest travel inventory

Tailor traveller experiences with our vast partner network in 200+ countries.

Maximize earnings with attractive commissions

Earn commission on total booking value inclusive of taxes and fees.

Exclusive rates for travel agents

Offer travellers package rates at 350,000+ properties with an average 20% off consumer rates.

Simple-to-use tools that put you in control

A world-class booking experience, efficient support and marketing materials to grow your business. 

Additional information about Expedia Group

Home » Online Shopping » Flights / Hotels » Expedia Course » Expedia Customer Service Info and Tips

Expedia Customer Service Info and Tips

Hopefully, nothing goes wrong with your trip when you book through Expedia, and everything’s smooth sailing. However, since Expedia is only a middleman between you and the travel service companies, there is a greater chance that a mix-up will occur than if you book things directly with a hotel, airline, car rental company, or cruise line. This is the unfortunate trade-off for getting better deals on your trips.

Just a heads-up that some of the services we’re reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. You can read more about how this works at https://techboomers.com/how-to-support-techboomers .

In the event that you need to correct something, you can call Expedia’s customer service hotline at:

• 1-866-310-5768 (inside the U.S.)
• 1-404-728-8787 (international)

Tips for Dealing with Expedia Customer Service

Unfortunately, there are many stories on the Internet about people who feel that Expedia’s customer service department hasn’t treated them very fairly. Regardless of how many of those stories are true or not, the fact of the matter is that we don’t work for Expedia, so we can’t change how their customer service department or their policies work.

The best that we can do for you is give you a set of general pointers so that you’re prepared to deal with Expedia’s customer service department, or one of their partnered travel company’s customer service departments, in case the worst should happen.

Read the fine print . Though we realize this is something that a lot of people don’t like or bother to do, it can save you some frustration when it comes to understanding why Expedia or a travel company isn’t doing much to help you. On the flip side, it can also be a source of evidence for you if you don’t think either of these groups is following their own policies.

Be patient, but persistent . Like most customer service departments of large companies, Expedia’s is very busy, and you should be prepared to be put on hold at points from times ranging from 10 minutes to 30 minutes, or even an hour. Do your best to keep calm and stay on the line for as long as you can. It’s the only way that you’ll make progress in solving the problem on Expedia’s end.

Ask for a supervisor or manager . Generally, the higher up the customer service ladder you go, the better the chance you’ll find someone who has the authority to act on your problem. Again, it may take some patience to get in touch with them, so be prepared for that.

Make physical/written copies of important information . This includes things like booking confirmations or any other special requests that you make through Expedia, such as specific seats on an airplane or a certain number of beds in a hotel room. This way, you have evidence on your side if there’s a problem.

Double-check your bookings with the actual travel companies . These companies are ultimately the ones you’re doing business with and providing the accommodations for your trip. Therefore, they have the final say when it comes to what you get. Plus, they’ll probably be more worried about having their public reputations damaged than Expedia will be.  After you book, call each travel company involved in your trip and ask for a written confirmation of anything specific that you’ve asked for through Expedia, such as a certain hotel room type or seat on an airplane. Or, better yet, record your phone call (and tell them you’re doing so for verification purposes) and ask for verbal confirmation that you’ll be getting exactly what you asked for. This puts the burden on them to back up their word.

Act early and often . The sooner you act and the more you work to resolve a problem, the greater the chance that you’ll be able to get a full refund, or at least some form of compensation. Plus, the problem will be off your mind and you’ll save yourself a nasty surprise.

Ask for physical records… or make your own! A good idea is to always ask for the name and employee ID number of any customer service representative whom you deal with. Also try asking the customer service representative to send you an email saying that they will fix the problem, and stay on the line until you receive it.  Or better yet, record the phone call, and tell the representative on the other end that you’re doing so for verification purposes. Again, this is so that you’ll have evidence to back up your claims if you’re having trouble solving the problem.

If all else fails, consider bringing in a third party . If neither Expedia nor the travel service at the heart of the problem is proving to be much help, consider going to a third party. Call your bank or credit card company and let them know what’s going on, and they may help you recover your money or stop Expedia or one of their partnered travel companies from charging you for anything that you shouldn’t have to pay for.  You may also want to file a complaint with a consumer advocacy group, such as the Better Business Bureau, and see if they will step in to help resolve the problem.

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EXPEDIA TRAVEL AGENT AFFILIATE PROGRAMME

Achieve scale and increase profitability

Empower travel agencies to earn commissions and deliver exceptional customer service with our easy-to-use travel booking platform.

Everything you need to know about Expedia TAAP

The Expedia Travel Agent Affiliate Programme (TAAP) allows you to scale your travel agency while providing your clients with exceptional travel experiences. To learn more about TAAP,  download the brochure .

A world of travel options

With Expedia TAAP, travel agents have access to our vast range of supply, rates and availability to give travellers exactly what they’re looking for.

accommodation options, including 35+ different types such as holiday homes, in 200+ countries*

airlines, including low-cost carriers, with access to 6,500+ airports*

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tours, activities, attractions and adventures*

Find out why we’re preferred by travel agencies

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Efficient booking features

Our platform makes life easier for travel agents in many ways:

• More than 20 sort-and-filter features to surface the most relevant search results
• Ability to see estimated earnings before booking
• Generate property quotes to help travellers plan their trips
• Build traveller confidence with instant booking confirmations
• Modify reservations online in less than one minute with the self-service Booking Manager
• Create and send traveller vouchers in under 20 seconds with the Itinerary Builder

Exceptional traveller experience

The unbeatable rates and last-minute availability are just some of the things that keep travellers happy:

• Over 650,000 promotional rates available
• Competitive package rates that are on average 20% less than rates on consumer sites
• Flexible cancellation policies and payment options
• The ability to book accommodations right up to the day of check-in

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Expedia TAAP gives you access to a variety of competitive rates. From seasonal sales and package deals to exclusive distribution rates from global chains, our range of rates and deals helps you book more—and earn more. Plus, you earn commissions on the total booking value, including all taxes and fees (payable at the time of booking).

Always-on support for agents and travellers

Our support centre is available 24/7 to help you get the most out of the platform. We also have a worldwide support team with thousands of representatives in more than 40 contact centres who speak multiple languages to give travellers the help they need before, during and after their trips.

The power of our platform

A proven solution for travel agencies.

‘Since we started selling activities with Expedia TAAP, we’ve seen our trip cancellations go down and our traveller satisfaction and earnings per holiday skyrocket up.’

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‘We use Expedia TAAP to find, book and confirm activities in under two minutes.’

Lenora Perry Double Diamond Consultant, Expedia Cruises

‘We use Expedia TAAP because they have the best rates. Package Rates allow us to offer travellers even cheaper rates than what they could find themselves.’

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Who can apply to taap.

Expedia TAAP is an end-to-end booking platform built specifically for travel agents and agencies of any size. We support over 37,000 travel agencies and travel management companies in over 32 countries. From virtual organisations and brick-and-mortar businesses, find out how Expedia TAAP can benefit you. Get started now.

How much can I earn in commissions?

What sets Expedia TAAP apart from other booking platforms is that the commissions on TAAP are calculated based on the total gross booking value, including taxes and fees.

Why should I join Expedia TAAP?

Here are some of the benefits:

• Maximise earnings with commissions paid on total booking value including all additional fees and surcharges (payable at the time of booking.)
• Access to Expedia Group’s global supply of travel products and services
• Industry-leading rates and impressive last-minute availability
• A world-class booking experience and travel tech that delivers easy-to-use and fast bookings

I use Expedia TAAP and I need help with something. How do I get support?

You can access resources and our support channel in our Help Centre.

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Have to book hotel on expedia before I apply 4 russian visa? - Moscow Forum

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Have to book hotel on expedia before I apply 4 russian visa?

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Hi..no but you do need an invitation certificate from a registered travel agent or a hotel.

You can google agents and pay a fee...I did this without booking a hotel Make sure the dates of the certificate match your visa dates,although I did change my dates at the visa office and emailed for a new certificate which I received within 5 mins.

The easiest and cheapest way of getting your letter of invitation is from a Hotel that is registered. So if you're planning on staying in a Hotel anyway, simply book it and get the invitation off them as they will generally provide it for free. Otherwise, as above, pay a Registered Travel Agent to provide an Invitation, which is still going to list a hotel on the invitation even though you're not staying at it.

Minor comment...”Registered Travel Agency” sounds quite official (which it technically is)...just Google “visa invitations”...most major travel agencies offering “help” with getting a visa provide these for a nominal fee ($15-25-30 per person), and fast...whatever you do, do NOT book a hotel just to get the usually free documents, and then cancel...they will whack you with a quite hefty fee...regardless of which one you choose you will get an e-mail back with a PDF within a day...

>>>

Does the Russian consulate advertize booking sites these days?

Some hotels charge a lot more than Agencies, just advice

What does this mean? ALL major and most 3* hotels provide this for FREE...the only issue is if you cancel, yes, as I made clear below, the hotel will then charge you an arm and a leg...

So obviously one will have researched a decision on where they want to stay, and booked their accommodation, and if it is a 1/2 decent Hotel, then they will provide you with the Letter of Invitation for free, dead easy, not an issue, and at no cost. We had locked in our accommodation well in advance for both Moscow and especially Rosa Khutor, as when skiing, Hotels are pretty much booked out a year in advance.

So don't panic, if you're booking a Hotel, get you invitation off them, if not, and you're undecided, they go through a travel agent, and pay. Hotels may ask for a non-refundable 'deposit' for the Invitation, maybe around 2000 rubles, but this is taken off your final bill.

Not a big issue, for us it was simple, we'd booked our Hotels, were always going to stay in them, so got our invitation off them. St Petersburg was an Apartment, so need an Invitation via an Agency.

I am not sure why this keeps getting repeated...

“Hotels may ask for a non-refundable 'deposit' for the Invitation, maybe around 2000 rubles, but this is taken off your final bill.”

But in my over 10 years of experience, with hotels say 3* and up, it is simply not the case. What IS the case, and all web sites state this, is IF you cancel, they WILL whack you.

I am not trying to be grouchy, but please, let’s not turn a single experience into something EVERYONE then has to think and ask about. Go on the hotel web site, as you are booking, and just follow what they say. To date, I have only heard and seen this from one poster in some 5-6 years here at TA...

This topic has been closed to new posts due to inactivity.

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Welcome to Expedia TAAP

Boost your travel business with expedia taap.

Access the world’s largest travel inventory

Tailor traveller experiences with our vast partner network in 200+ countries.

Maximize earnings with attractive commissions

Earn commission on total booking value inclusive of taxes and fees.

Exclusive rates for travel agents

Offer travellers package rates at 350,000+ properties with an average 20% off consumer rates.

Simple-to-use tools that put you in control

A world-class booking experience, efficient support and marketing materials to grow your business. 

Additional information about Expedia Group