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'Breakdown firm RAC abandoned us for more than 12 hours. Can I claim compensation?'

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted.

Dear Which?,

After our car broke down outside Oxford, my partner and I were towed to Leicester East services by RAC , who assured us we would continue our journey home within two hours.

After the first couple of hours, we called RAC to find out what was going on.

It insisted that someone would be with us within 45 minutes, but it soon became clear that we were stranded. We ended up spending the night at the services hotel, checking in 12 hours after we were initially towed to the service station.

Eventually, RAC hired a taxi to take us to a car hire firm where we would be reimbursed for the costs of hiring a car.

When we returned to our car to pick up our stuff, we phoned RAC and were told to leave the keys under the wheel and that 'the CCTV cameras at the services made it safe'.

We reluctantly left our car in the motorway services car park where it remained for two days.

Why haven't the RAC told us where our car is? And can we ask it to compensate us for the night spent at the motorway services?

Aimee Steedman, North East Lincolnshire

Put to Rights

Luke Jeffery, consumer rights expert at Which?, says:

What a nightmare end to your holiday. Because RAC left you stranded for more than 12 hours, an unreasonable amount of time to wait, you are entitled to compensation under the 'onward travel' terms of your breakdown cover.

On its website, RAC says it offers some form of onward travel protection under its standard protection and so should reimburse you for the costs of the hire car.

It's shocking RAC asked you to leave your car key under the wheel. It should not have relied on CCTV cameras being present to ensure your car was safe. What's more, if your car had been stolen it might have invalidated any subsequent insurance claim.

When we contacted RAC to understand why it took so long to get you on your way following your breakdown, it told us: 'We've apologised to Aimee following her breakdown.

'Like all breakdown assistance firms this summer, the impact of UK staycation travel and the pandemic has led to unprecedented high demand for our services, which has affected a small number of our customers.'

In another twist, you told us that two days after RAC said it would pick up the car, it still hadn't arrived at a local garage as promised.

To make matters worse, the time on the hire car was running out and you were considering extending the time limit.

Just under 48 hours after you broke down, you were told that your car had turned up at a local garage, where the issue was diagnosed.

Following up about the status of your car, RAC told us: 'While we recovered Aimee's vehicle to a safe location, we didn't provide the service she rightly expected from us in a timely manner.

'We've covered her costs and provided a gesture of goodwill, which we hope helps restore her faith in our service.'

The 'gesture of goodwill' was £100 compensation to cover the costs of your food and accommodation with further compensation for the cost of the hire car.

Need to know

• If you've broken down, call your provider immediately instead of sending an email.
• Know your breakdown policy There are different kinds of breakdown cover, meaning what you're covered for might differ depending on what kind of policy you have. Check it to make sure you know what you're covered for.
• Breakdown insurance is covered by the Financial Ombudsman Service Following your complaint remaining unresolved with the insurance provider, you can raise a claim with the Financial Ombudsman Service if you remain unsatisfied.

Get in touch. If you've got a consumer rights problem you need put right, email us at [email protected] .

Please be aware that we can't help with, or respond to, every email that we receive. The inbox is monitored periodically during office hours, Monday to Friday 9am to 5pm.

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The RAC provides motor-related services to both consumers and businesses, offering vehicle and breakdown services through a nationwide, strongly-branded patrol force.

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The RAC serves more than 11 million roadside assistance customers. Our breakdown assistance centres operate 24 hours a day, seven days a week, 365 days a year and handles millions of roadside assistance calls a year. The RAC has 1,600 patrols that attend in the region of 2 million breakdowns each year. Through a wide network of contractors and partners across continental Europe, the RAC also provides a market-leading breakdown assistance service to members when they travel to the continent.

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We aim to provide you with peace of mind motoring, by providing assistance if your vehicle breaks down due to a manufacturing defect, or a mechanical or electrical fault.

Call 0800 051 2251^

In the event of a breakdown, help is just a phone call away with Dacia Assistance. We don’t expect it to happen, but we'll ensure help is on hand if it does.  

This service is provided 24 hours a day, 365 days a year.

We'll provide prompt roadside assistance in the UK mainland and Northern Ireland for the first 3 years / 60,000 miles***, in line with the terms of the standard manufacturers Warranty. 

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Dacia Assistance Cover Details

What is not included, european cover, extend your cover, roadside assistance.

If your vehicle breaks down at the roadside and is immobilised, Dacia Assistance will send out a patrol or appointed agent to get you back on the road. In the exceptional circumstances where an “on-the-spot” repair proves impossible, you are entitled to use the Recovery services.  

At Home Assistance

If your vehicle breaks down at or within ¼ mile of your home, Dacia At Home Assistance will bring help to your doorstep. If your vehicle cannot be repaired, Dacia Assistance will transport it to the nearest authorised Dacia Dealer, or another destination of your choice, whichever is the nearer.

If your vehicle breaks down more than ¼ mile from your home and a prompt local repair at the roadside is not possible, Dacia Assistance will arrange onward passage for you, up to seven passengers and your vehicle to any single destination in the UK mainland or Northern Ireland.

This also includes the Isle of Man, Guernsey, and Jersey, although any ferry costs must be borne by you. If you are towing a trailer or a caravan at the time, this will also be recovered, subject to certain weight and size restrictions.

Onward Travel

If your vehicle is immobilised away from home, Dacia Assistance may, at its absolute discretion and immediately following Recovery, arrange a replacement hire vehicle for you for up to 48 hours (subject to the terms and conditions of the hire company).

To ensure that you are eligible for this, please make sure you have your driving license with you. You will have to pay a fuel deposit. You will also be responsible for the return of your hire car plus any additional costs.

Duration of Dacia Assistance

All vehicles are entitled to Dacia Assistance for a period of 36 months or 60,000 miles (whichever comes first).*

*Please note non-warranty items are not covered within the complimentary policy, for full details please see both warranty and assistance terms and conditions

Non-Warranty Incidents

While Dacia Assistance aims to provide you with peace of mind motoring, it only provides assistance for manufacturer based or mechanical faults on the Vehicle. It does not provide assistance for certain non-warranty incidents such as (but not limited to):

• The use of incorrect fuel or lack of fuel  
• Wheel changes, punctured tyres, damage to wheels or tyres
• Keys locked inside the vehicle, lost or stolen
• Road traffic accidents • Incidents involving trailers and caravans 

Dacia Assistance may, at its absolute discretion arrange assistance if requested, but the responsibility of paying for assistance remains with you or the nominated driver. If you call for assistance in these instances, you will be responsible for paying a charge at the time of service request

In a UK emergency, please call: 0333 202 3002

Before calling for assistance, please make sure you have the following details ready:

• The registration number of your vehicle
• Your address 
• A contact telephone number 
• The model and colour of your vehicle 
• The nature of your breakdown 
• Your exact location 
• The current mileage of your vehicle 

If you believe you are in a vulnerable or dangerous situation, please make this clear at the time of your call. After making the call, return to a safe place near your vehicle. If the problem resolves itself before the assistance arrives, please call and let us know.

PLANNING A TRIP TO EUROPE?

RAC European Breakdown Cover

Should you break down in Europe, the comprehensive covers includes a 24/7 English-speaking helpline, and even more assistance than when you’re in the UK.

Annual policies or single trip cover are available by calling  0800 015 6000*  and quoting code RCAFDAC.

As a Dacia driver you’ll benefit from a 5% discount off RAC Public Prices.

The cover can also be purchased online via the link below

**Lines open 8am - 7pm Weekdays, 9am - 5pm.  Saturdays and Bank Holidays. 03 numbers are charged at national call rates and included in inclusive minute plans from landlines and mobiles. Calls may be monitored and/or recorded.

DACIA XTRA ASSISTANCE

Don’t let your Dacia Assistance expire

You could save 41% on the AA’s price* when you renew your Dacia Xtra Assistance

You can upgrade your Vehicle cover to Personal cover for £10 so you’re covered as a driver or passenger in any vehicle. Call 0330 159 0859** or visit rac.co.uk/dacia  today to choose your cover.

*Comparison based on RAC Roadside, Recovery, At Home, Onward Travel Breakdown cover, paid annually, against the closest equivalent level of cover from the AA at a price of £169 as of16.04.2021. Please note there are differences in the cover limits for Onward Travel in respect of accommodation & alternative transport. To see specific differences in entitlements vs the AA visit  www.rac.co.uk/corporate-compare . 

**Lines open 8am - 7pm Weekdays, 9am - 5pm Saturdays and Bank Holidays. 03 numbers are charged at national call rates and included in inclusive minute plans from landlines and mobiles. Calls may be monitored and/or recorded

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Accident Support Line

***From first date of registration.  Dacia Assistance expires on the first of the two limits reached.

^Calls may be monitored and/or recorded. Breakdown cover provided by RAC Motoring Services (Registered No 01424399) and RAC Insurance Ltd (Registered No 2355834). Registered in England; Registered Offices: RAC House, Brockhurst Crescent, Walsall WS5 4AW. Arranged, sold and administered by RAC Motoring Services who is authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activities. RAC Insurance Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. 

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RAC Breakdown Cover

At Stellanits &You UK we have you covered in the unlikely event your things go wrong or stop working with your car. We have partnered with RAC to offer you roadside assistance, recovery at home and RAC onward travel. 

Stellantis &You assistance

If your vehicle breaks down on the roadside and is immobilised, we will send out an RAC patrol or appointed agent to get you back on the road. If the RAC are unable to repair your vehicle at the roadside, we will set you up with RAC onward travel. This includes either a replacement hire car, alternative transport or hotel accomodation until your vehicle is back up and running.

If your vehicle breaksdown at your home, the RAC will bring their roadside assistance to your doorstep to try and get you back on the road. If the team are unable to fix the issue, they will transport your vehicle to the nearest Stellantis &You workshop. 

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All our technicans are manufacturer approved, so you can visit one of our workshops with full peace of mind that your vehicle is in safe hands.

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Pick a time which suits you to bring your vehicle in for a service with our state-of-the-art booking system. Select your collection option so you can drop and collect your vehicle with ease.

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Our complimentary vehicle health check is carried out free of charge with every service or repair. We assess the key elements of your vehicle including lights tyres, exhaust and suspension. 

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Drive away from a Stellantis &You service centre near you in style with a shiny, clean exterior and spotless interior thanks to our complimentary wash & vac with every service and repair.

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Financial Disclosure STELLANTIS & YOU UK Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows STELLANTIS & YOU UK Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders to act as an agent on behalf of the insurer for insurance distribution activities only.

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VAUXHALL ASSISTANCE

We've joined forces with the rac to provide superb cover for you and your vauxhall, roadside assistance.

If your vehicle breaks down at the roadside and is immobilised, we’ll send out an RAC patrol or appointed agent to get you back on the road. If we are unable to repair your vehicle at the roadside, you can call on the Recovery service described below.

While Vauxhall Assistance aims to bring you peace-of-mind motoring, it only covers manufacturer-based or mechanical faults on your vehicle.

Who is covered? 

Vauxhall Assistance is vehicle-based, so it covers anyone driving your Vauxhall with your permission. Petrol, Hybrid and Diesel Vauxhalls are automatically covered for the duration of your standard first-year warranty period, starting from your vehicle’s original registration date whilst fully Electric models get 3 years of cover.

If you sell your vehicle within the period of cover, the new owner can take advantage of any unexpired free Vauxhall Assistance cover, which will apply until the vehicle's first-year warranty expires.

If you sell your vehicle within the period of cover, the new owner can take advantage of any unexpired free Vauxhall Assistance cover, which will apply until the vehicle’s first-year warranty expires.

At Home service

Onward mobility.

When your vehicle is immobilised, Vauxhall Assistance provides extra benefits immediately after recovery, by giving you a choice of ways to continue your journey. Simply choose the option that suits you (subject to availability) while we take your vehicle to a Vauxhall Authorised Repairer. 

If you are currently in a Breakdown Situation please call the Vauxhall Assistance Breakdown Line on 0800 55 33 88.

Extend your Vauxhall Assistance

If you have owned your Vauxhall for 1 year or more, your complimentary Vauxhall Assistance breakdown cover may have expired. You can renew your Vauxhall Assistance  from just £99 , and you could  save up to 61% 1  on RAC web prices.

   Why renew your breakdown cover?

• Your Vauxhall Assistance breakdown cover is provided by the RAC, who have been helping motorists at the Roadside for over 120 years.
• RAC patrols work directly with Vauxhall technicians, so we really understand your vehicle.
• Whether you’re out of fuel or have a puncture, we have 1600 patrols to fix your vehicle. With dedicated fuel patrols, heavy duty 4x4s and Mobile Electric Vehicle charging vans, we’ll keep you moving whatever the issue.
• Roadside labour & fitting costs are  included  with your cover.
• You have access to our patrols  24/7, 365 days a year .
• We include  FREE  key return at no extra cost.
• Save even more with 2 years’ cover. If you want to lock in your price for 2 years, you won't have to worry about your renewal until 24 months after your start date.
• Please remember, if you have breakdown cover with Vauxhall Care or an Extended Warranty, you may not need to buy cover now.

Read full terms & conditions

RAC roadside assistance

Rac breakdown cover.

The RAC is one the biggest the most recognised brands in the UK. It is a premium level breakdown service. The RAC is the UK’s longest running breakdown service provider started in 1897 and has the second largest number of members and the second largest dedicated patrol fleet. The top two competitors in the breakdown market are the AA and the RAC when someone mentions a breakdown the usual response of who you think of coming to your rescue is AA or RAC patrol man. This doesn’t necessarily mean that it’s a premium price. Its prices are very competitive but it service is excellent. It’s rated five-star by defaqto for all that breakdown service.

The Price of Joining

As previously statist teh royal automobile club are very competitive pricing when compared to of a breakdown recovery service providers. Below you will find a table above that shows the price of the R.A.C. with the current online discounts. Slightly level of cover that is appropriate to your needs and click apply.

Do you need breakdown cover? I’m sure everybody who gone to buy breakdown cover asked himself this question. If you don’t need to spend money on something you don’t want to. Lets face it Car Breakdown cover can be quite expensive. Typically it’s going to be over a hundred pounds and can reach up to a couple hundred pounds. No one wants to spend that kind of money if it’s not necessary. The other option is to not take any kind of breakdown cover all. If you’ve ever been in a situation where your car fails to work you will know that this isn’t a terribly sensible option. Cars are brilliant especially when they are working and moving in during this time you probably don’t think about what you would actually do if you breakdown. But a car that is broken down and doesn’t work is not fun all. Breaking down on a road that isn’t busy isn't a particually nice experience. But breaking down the road are motorway and not been able to get your car out the way is horrible. Even new cars breakdown. Any piece of equipment that is mechanical moving parts will eventually fail. If you happen to be in a breakdown situation and you don’t actually have any cover then you can have to pay an extra fee to join in the breakdown situation and this going to cost a lot. A lot of breakdown companies charge you per mile if you need to be toured home with out breakdown cover but if you are an RAC member that will not be the case. It will cost you an awful own money if you are in a breakdown situation you don’t have any cover. Once you know they say been a breakdown situation it’s eyes have peace of mind if you don’t have cover. If you know you covered then you have nothing to worry about and you can even be a second thought. That for most people is not at least the basic level cover. The RAC have been providing breakdown cover from hundred years and are firmly established as one the best in the business.

RAC recovery services The RAC has over 1650 dedicated uniform patrols serving its members throughout the UK so if you’re unfortunate enough to breakdown you will be greeted by a fully uniformed RAC patrol man. Their patrol men also use state of the art satellite technology to find you and cutting edge diagnostics equipment as well as their experience to find the problem and get you started again, they fix around 8 in 10 cars at the side of the road. RAC recovery service try to make it as simple as possible feast pick the right breakdown cover for yourself.

Roadside Rescue The option of Roadside rescue is the most basic level of cover that the RAC offer. It Is there basic level cover and you will receive this and you will receive this in a matter what level of cover your after. With roadside rescue if your vehicle breaks down the RAC will come out to your location and attempt to repair your car and get you moving right away. If the highly trained patrolman cant fix your vehicle at the roadside you will then tow you in your passengers to a local safe destination. This typically is within 10 miles. More details on exactly what you get the roadside rescue please follow this link

RAC Recovery the RAC recovery option isn’t additional level of cover that you can have with roadside assistance. This extends the tour local tour anywhere within mainland UK. So if you’re hundred miles away from home you can get towed home or anywhere else in the UK. This includes you and up to 7 passengers. More information on the RAC recovery option click here .

Home Rescue  as the title implies this means you will receive recovery systems at your home address. A lot people might of look this and assume that they automatically receive assistance at home. This is not the case with just roadside rescue need to more than quarter of a mile away from home. So if you would like to receive assistance at home you will need at home rescue. More information on at home rescue read this

Onward Travel onward travel is only available if you take out the recovery option breakdown cover. Onward travel means that in the event that your car can’t be repaired at the roadside and stick to the garage you will be given a courtesy car or Hotel accommodation are alternative travel arrangements for you are not seven passengers. It is an additional cost it doesn’t free with recovery you need to add extras you premium to get onward travel. To find out more about the RAC, onward travel click here

Who can be covered? You have a few options to explore one who is actually covered with the R.A.C. You can choose between two types of cover what is personal and they want his vehicle-based cover. Personal cover will cover the person the matter what vehicle they are in. Whereas vehicle cover covers the vehicle. Depending on your situation you should definitely have a preference. There are also economic implications when choosing who was covered. For example if you want personal-based cover for two people in the same home save money game a joint account rather than two single accounts. If you want to read more about personal RAC breakdown assistance cover and your options read this. However if you think that vehicle-based cover would be better value click here to find out more

Additional RAC assistance extras You can enhance your RAC breakdown cover service by choosing from the other additional extras for your breakdown cover.

Garage parts and labour you can extend your breakdown cover to have parts and labour cover. This means if your vehicle needs to go to the garage and be repaired there RAC will cover the cost of repairs to your vehicle. This does not cover every single component within the car things such as tyres and other things such as you clutch that naturally wear down are not covered. You get the full list of terms and conditions on the RAC website.

RAC Key replacement have you seen the cost of replacement key.? Nowadays with the type of data encrypted keys that cars use replacement he can easily cost £200. For around £15 to your cover you can get covered for losing keys and get them replaced.

Battery cover One in five breakdowns are related to batteries. In 2013 the RAC attended nearly half 1 million breakdowns relate to batteries but so were frozen the day. The average price of replacement batteries are hundred pounds but fired £20 a year they will cover the cost of replacing the battery.

European breakdown cover Quite self-descriptive you can get cover on the continent. This gives breakdown assistance if you are in mainland Europe

RAC History This organisation si one the most modern equipped breakdown recovery services. The use expensive and complicated diagnostic equipment that can communicate with your on-board computer to determine what is the cause of the breakdown for your car. They also use excellent GPS tracking equipment to try and accurately locate where you broken down. They also well-known for using a priority system to determine who should be rescued first. If you and a more dangerous situation they make you a higher priority. They also have the largest number of patrols per member than any of a breakdown service. In theory this means it should receive assistance faster than any other breakdown cover provider.

RAC Offers The RAC frequently run promotions and offers to try and drive the most competitive price that they can. Most people’s price range. The best way to guarantee that you going to get the best price from the RAC is to buy online. You can get RAC breakdown cover by clicking here and you will receive online discount. Of course if you are after the best deal you should always compare breakdown cover

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Your Motability Scheme vehicle is covered by RAC Motability Assist for breakdown assistance for the whole of your lease.

This breakdown cover is only for your Scheme vehicle and does not include any other vehicle you travel in.

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What to do if you break down

What rac motability assist cover includes, what rac motability assist cover does not include.

If your Scheme vehicle breaks down or will not start, you can report your breakdown online (opens in a new window) . You’ll only need to enter a few details. You'll get a confirmation call and text, plus regular updates on your patrol's arrival.

Or you can download the myRAC app (opens in a new window) . It's the easiest way to report your breakdown. Even if you’re not sure where you are, report it using the app and the RAC will know exactly where to find you. It has other helpful features too, like a route planner, vehicle maintenance reminders, news and advice.  

RAC will start finding a local patrol for you straight away. You'll get a confirmation call and text, plus regular updates on your patrol's arrival.

Or you can call RAC Motability Assist on 0800 73 111 73 .

They'll try to get someone out to you within 45 minutes, but this can vary at busy times.

If you're on the road or a standard motorway:

• Try to get your vehicle on the hard shoulder or close to the kerbside, away from the traffic, especially if you cannot leave it
• Switch off the engine and put your hazard warning lights on
• If you can, make sure every passenger leaves the car and moves to a safe place away from the road
• Leave all animals in the vehicle
• If you cannot use a mobile phone, use emergency telephones on the motorway and make your free emergency call (UK:  0800 73 111 73 , Republic of Ireland:  1800 535 005 )
• You'll need to give your name, vehicle registration, exact location and details of your breakdown. And let them know if you or your passengers use a wheelchair, need urgent medical attention or have other needs

If you're on a smart motorway:

• If the hard shoulder is being used as an active motorway lane, call 999, then call RAC Motability Assist
• If the hard shoulder is not being used as an active motorway lane, try to get your vehicle to the kerbside of the hard shoulder, or into an Emergency Refuge Area, then call RAC Motability Assist

RAC Motability Assist's helpline and roadside assistance are available all day, every day of the year. Their staff are trained to deal with mobility concerns.

If you're out and about and your vehicle cannot be repaired at the roadside, RAC Motability Assist will take it to the nearest repairer.

They'll come to wherever you've broken down, whether you're near or far from home.

Onward travel

RAC Motability Assist will do one of these to help you get to where you're going:

• Take up to eight people to a single location
• Give you a replacement vehicle
• Arrange overnight accommodation or onward travel costs up to £100 per person or £300 per party, whichever is the lower amount

Replacement vehicles

If they decide your vehicle is not fit to drive, you can use a vehicle RAC Motability Assist give you for up to 48 hours. Then we'll contact you to discuss your options, if your vehicle is still not fixed.

Replacement vehicles are subject to availability and the terms of the rental firm and your contract with us. These include:

• Only drivers on your Certificate of Motor Insurance are insured to drive a replacement vehicle
• A fuel deposit. We’ll refund this as long as you return the vehicle to the hire company with a full tank of fuel. This is usually £1 and paid by card, but it can vary
• Any fines or charges you get during the replacement vehicle period, like congestion charges and parking fines, are your responsibility to pay

Learn when you can get a replacement vehicle

Driving outside of the UK and Europe

You can travel outside of the UK in Europe, Iceland, Norway, Switzerland and Liechtenstein and you'll be covered by RAC Motability Assist.

If you're travelling within Europe, you need to ask the RAC for a VE103 first. Just call 0800 731 3310 and they'll offer you European breakdown cover.

See more about taking your vehicle abroad

Caravans and trailers

If you want to use your Scheme vehicle to tow a caravan, you can, but you’ll need to arrange separate insurance and breakdown cover for this. You can get this with most providers.

If you do not have separate cover and you break down while you’re towing a caravan or trailer, here’s what will happen .

The cover we give you is breakdown-related, not insurance-related, so it does not cover any contents inside your caravan or trailer.

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• Barclays insurance
• Barclays travel and breakdown insurance

Breakdown Cover Pack

Get cover for driving in the UK

Get complete peace of mind with RAC UK Roadside and At Home breakdown cover for you and one other member of your household. 

Six-month minimum term – terms and conditions apply . 

UK roadside and at home rescue

If you need us, we will send help, wherever you’ve broken down. If we can’t repair your vehicle at the side of the road, we will take you to the nearest garage (within 10 miles). 

Unlimited callouts

No matter how many times you break down, you’ll still be covered.

Personal-based cover

You plus another member of your household will be covered as a driver or passenger in any vehicle.

What does our Breakdown Cover Pack include?

Breakdown Cover provided by RAC.

What’s covered?

You and one other member of your household. You’re both covered as a driver or passenger in any vehicle

If your vehicle can’t be fixed at the roadside or at home, you’ll get a 10-mile tow to the nearest garage

All labour and fitting charges at the roadside or at home

Free Accident Care – help to get you back on the road if you have an accident 

Free motoring legal advice – access to expert advice and personal motoring matters in the UK

What’s not covered

Anyone other than the Pack holder and their nominated person

Using the vehicle for business purposes

Any breakdown or collision that happened before you had the Breakdown Cover Pack, or outside of the UK, Guernsey, Jersey and the Isle of Man

The costs of parts

No hire car, onward travel, or national recovery included

Need comprehensive breakdown cover in the UK and Europe?

Our Travel Pack combines comprehensive RAC breakdown cover (in the UK and Europe) with worldwide travel insurance from Aviva.

How to get the Breakdown Cover Pack

It takes a few minutes to apply in the Barclays app or Online Banking.

To apply for a pack, you’ll need to have an eligible current account with us.

Download the Barclays app to get our Breakdown Cover Pack

Tap the logo you need, and it’ll take you straight to the app in your app store.

Important Information

Breakdown Cover Insurance Product Information Document (IPID)  (PDF, 95.4KB )

Breakdown Cover Pack terms and conditions 

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• General enquiries Phone: 13 17 03 
• Broken down?  Phone: 13 11 11
• Insurance claims  Phone: 13 17 03 

RAC provides a wide range of services in locations all over WA. Find an RAC branch or service centre near you.

Email us with your query. Make a claim online .

We welcome your feedback, so please let us know your experience.

Have a specific question? Find answers from this page. 

General enquiries

Phone: 13 17 03.

Monday to Friday 7am to 8:30pm Saturday & Sunday 8:30am to 5pm

Broken down?

Phone: 13 11 11.

Roadside Assistance 24 hours a day, 7 days a week.

Insurance claims

Monday to Friday 7am to 8:30pm Weekends & public holidays 8:30am to 5pm.

Other phone numbers

Monday to Friday, 8:30am to 5:00pm, Saturday, 8:30am to 5:00pm (applications only)

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1300 655 057

Our services are no longer available, however if you have a warranty claim, please get in touch.

• Home Security

1300 360 504

Monday to Friday 8:30am to 5pm.

Phone: 1300 655 179

Monday to Friday, 9am to 5pm, Selected branches open Saturdays.

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Phone: 1300 135 667

24 hours a day, seven days a week.

International

Phone: +61 8 9436 4444

Monday to Friday, 7am to 7pm, Weekends and Public Holidays 8.30am to 5pm. 

Corporate Enquiries

Phone: 9436 4111

Monday to Friday: 9am to 4:30pm

Parks & Resorts

Phone: 1800 871 570

Monday to Sunday: 8am to 6pm

Members with hearing or speech loss

Contact us through the National Relay Service via accesshub.gov.au  (opens in new window), stating you want to contact RAC on 13 17 03.

Alternatively, contact RAC through the National Relay Service by texting 0434 182 877 providing 13 17 03 as the number you want to call.

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Some of your questions might already be answered

During the account set up (registration) process, we will send a verification email to the email address you supply which should be opened and the "Verify now" button clicked, as confirmation that you own the email address.

You can claim online for your storm damaged fence 24/7. Once you’ve lodged a claim and we’ve approved it, we’ll arrange settlement so you can organise a repair or replacement. You’ll need to discuss repair or replacement options with your neighbour if you share a fence with them.

Make a claim

An excess is the amount you’re required to pay when you make a claim. This is the amount you agreed to when you purchased your policy. It can be found by viewing your policy online , on your schedule or Premium Excess and Discount (PED) Guide .

Depending on your circumstances, you may need to pay more than one type of excess. We’ll tell you if any other excess applies based on your individual risk details and claim scenario.

If you have comprehensive car insurance, just make your claim online 24/7 or call us on 13 17 03, and we will arrange for one of our glaziers to repair or replace the damaged glass.

If our glazier can repair the damage, your claim can be processed without an excess. If the damaged window glass needs to be replaced, a $100 windscreen excess may apply.

For more information please refer to our Premium, Excess and Discount (PED) Guide .

If you have an overseas medical emergency, our Emergency Medical Assistance team is available 24 hours a day, 365 days a year to take your call.

+61 2 8055 1697 (reverse charges from the overseas operator).

Claims can be lodged either online , by phone, or by email. If lodging by phone or email the applicable claim form will be provided for completion together with details of the documentation that needs to be provided.

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This website is created by The Royal Automobile Club of WA (Inc.). © 2024 The Royal Automobile Club of WA (Inc.).

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RAC Motor Breakdown Assistance

RAC motor breakdown cover for personal cars and motorcycles is included for all serving and retired members and their partners who subscribe to the Group Insurance Scheme.

Preparing your car for the summer trips

Read our guide on how to prepare your vehicle for winter trips.

RAC cover - what you have

Cover is comprehensive; roadside, recovery, at home, onward travel and even European assistance are all included on a 'personal' basis covering the member in any vehicle they are driving or are a passenger in.

Partners will also be covered for RAC motor breakdown if the member is subscribing for spouse/partner Life Assurance benefits.

Further information about the breakdown cover and telephone numbers are available in the RAC documents .

* Policy limits and exclusions may apply, please see policy wording for full terms and conditions.

RAC cover - useful documents  

Useful documents can be found in the Group Insurance Scheme Documents section

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