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Travel in regional NSW for seniors, pensioners and concessions

We’ve created this guide especially for seniors, pensioners and concession card holders living in regional NSW and rely on public transport to get around, and who may need extra information and support navigating travel due to age, limited mobility or disability.

Public transport in regional NSW

There are many transport options in regional NSW.

bus Bus services

Bus services run within and between most regional centres and towns throughout NSW. These are operated by local bus companies and are different to NSW TrainLink coach services, but are all part of the same statewide public transport network.

In most areas you can hail buses from dedicated bus stops, but in some rural areas bus stops may not be signposted and you will need to contact the local operator to find out where buses pick up and drop off passengers.

Finding bus services near you

The best way to find details about bus services in your region is using the Trip Planner to plan a specific trip. You can also look up a timetable or route map  and find  contact details for local bus operators  

Bus fares and tickets

Eligible seniors, pensioners and concession card holders travelling on local bus services in regional areas of NSW are entitled to:

• half-price fares for individual bus trips
• $2.50 unlimited daily travel with a Regional Excursion Daily ticket

Find out more about regional bus fares and the Regional Excursion Daily ticket .

regional-train coach NSW TrainLink Regional trains and coaches

NSW TrainLink run train and coach services between more than 365 regional and remote destinations across NSW, and across the borders into Victoria, Queensland and the ACT.

Small regional communities in NSW now have more travel options and better connections to nearby centres with many new coach services gradually being introduced around the state.

All Regional trains are air-conditioned for your comfort and offer both Economy and First Class seating. Every train has a buffet car which serves food and drinks including snacks, hot meals and alcoholic beverages (subject to operating hours).

All Regional coaches are air-conditioned and offer allocated Economy seating, large windows, reclining seats with headrests and lap sash seatbelts. NSW TrainLink fares and bookings

Eligible seniors, pensioners and concession card holders are entitled to:

• 50% off ordinary Adult peak season Economy and First Class fares
• $2.50 unlimited daily travel on Regional train and coach services with a pre-booked Country Pensioner Excursion ticket

Pensioner Travel Vouchers are available for:

• NSW and ACT Pensioner Concession Card holders
• NSW War Widow/er Transport Concession Card holders

You can book tickets:

• online at transportnsw.info/regional
• over the phone on 13 22 32 (7am to 10pm daily)
• in person with an accredited NSW TrainLink sales agent or at selected train stations

For more information about NSW TrainLink fares, bookings, and terms and conditions of travel, visit  transportnsw.info/regional

on-demand On Demand public transport

On Demand is a safe, reliable and affordable new public transport option available in some regional areas designed to improve connections to transport hubs and popular destinations like shopping centres or hospitals.

The cost of an On Demand trip is similar to the cost of a local bus trip, with discounted fares available to seniors, pensioners and concession card holders.

Trips are usually booked and paid for via an app or over the phone.

On Demand services can pick you up from home or an easy to access location, and take you where you need to go.

In some areas On Demand services provide door-to-door connections. In other areas pick-up and drop-off points may be nearby location such as shopping areas, healthcare precincts, public transport hubs and convenient meeting points in residential areas.

To find out if On Demand public transport services are available in your area, visit  transportnsw.info/on-demand .

Supported transport options

If you need assistance, there are supported transport options for you. 

getting-around Community transport

Community Transport is a government-subsidised scheme available in many regional areas that supports people with limited transport options to live happy, healthy and fulfilling lives by making it easier to get around and stay socially connected.

It is especially designed to help eligible members of the community get to medical appointments, participate in social activities, do shopping and maintain independent living at home.

Find out more about Community Transport You can search for Community Transport in your area and find contact details for your local operator online. See  transportnsw.info/operators , then under ‘Filter by mode’ select ‘Community Transport’.

taxi Subsidised taxi travel

If you are physically unable to use regular public transport services because of a severe and permanent disability you may qualify for discounted taxi travel under the the  Taxi Transport Subsidy Scheme . 

The scheme provides discounts of up to half the metered fare to a maximum $60 subsidy per trip, for travel in regular and wheelchair accessible taxis.

Find out more about Taxi Transport Subsidy Scheme

Fares, concessions and discounts

To make travel easier and more affordable, eligible Australian seniors, pensioners and people with certain disabilities are entitled to discounted or free travel on public transport in NSW.

Regional seniors travel card

People with vision impairment

Ex-members of Defence Force with disabilities

Carers or companions of people with disabilities

Travelling with assistance animals

Guide to concessions

Accessible services and facilities

Public transport is there for everyone, so we’re making it easier to for people with all types of needs and abilities to use.

Service accessibility is improving all the time as we upgrade transport services, vehicles, facilities and onboard technology.

Accessible travel on NSW TrainLink services

Accessible bus travel

Mobility aid specifications

Planning your trip

We provide a number of tools that allow you to plan your trip. You can use the Trip Planner to plan a trip and get fare estimates and accessibility information. Or download the Opal travel app or real-time transport apps to help you get around. For a handy collection of travel planning instructions and guides all in one place, see our Help with planning page.

trip-planner Plan an accessible trip with the Trip Planner

Use the Trip Planner to plan your journey from A to B and it will automatically calculate the best way to complete the trip between location A and location B including the latest real time data, if available.

You can find accessible service information with the Trip Planner

• Enter your departure location, destination and travel date/time, then select ‘Go’ to see all available trip options
• Refine your results by choosing ‘Options’ then select ‘Accessible services only’

You can further refine your results to show trips with, for example, the fewest changes, the least walking, the earliest departure times and your preferred mode of travel.

With the Trip Planner, you can also:

• view public transport options on a map
• save your favourite trips for next time
• print out your trip plan or share it with someone via a link
• get fare estimates
• be notified about planned travel disruptions

See  Trip Planner help for further instructions.

trip-planner Departures

If you just want to see all the services departing from a particular stop, you can use the Departures tool, and then add filters to only include certain routes or lines along with other options.

How to use the Departures tool

timetable Routes and timetables

To look up the details of a route including a map and download a PDF timetable of the scheduled routes times, you can look up your route on the Routes and timetables page.

How to use Routes and timetables

mobile-tablets Download a travel app

If you’re tech savvy, try using a travel planning app

Download a Transport for NSW endorsed app to your phone or device so you can plan trips on the go. Buses in some regional areas now have real-time location tracking, so with the right app you’ll always know how far away your bus is.

Apply for a NSW Seniors Card or NSW Senior Savers Card

Introduction.

As a NSW permanent resident aged 60 or over, you can apply for either a NSW Seniors Card or Senior Savers Card.

Both cards are free and give you  discounts and special offers at thousands of businesses across NSW including shops, restaurants and professional services. Many interstate businesses also provide discounts on request. 

The NSW Seniors Card gives you access to the Gold Opal Card transport concessions and public transport concessions Australia-wide. The NSW Senior Savers Card does not offer this benefit.

You can apply online, in person or by phone. 

For more information on these cards, visit the Seniors Card website . 

Eligibility

You must be:

• aged 60 or over, or will be turning 60 within 3 weeks
• living in NSW
• an Australian citizen or permanent resident
• not working at all or averaging 20 hours or less a week of paid work across a 12-month period (if applying for a  NSW Seniors Card )
• averaging more than 20 hours a week of paid work across a 12-month period (if applying for a  NSW Senior Savers Card ).

Note:  If you reduce your paid employment to 20 hours a week or less (averaged over 12 months), or you retire completely, you can convert your Senior Savers Card to a Seniors Card .

What you need

• you can create one when you start your application
• an email address (to create your account)
• 2 proof of identity documents – one document must prove your Australian citizenship or permanent resident status
• your postal address details
• your date of birth.
• You don't need a MyServiceNSW Account or email address if you apply by phone.
• If you’re unable to supply proof of identity documents, call 13 77 88  for assistance.

Proof of identity

Two proof of identity documents are required. They may include:

• Australian driver licence
• Medicare card ( green card only )
• Australian passport
• Australian birth certificate
• Australian citizenship certificate
• Australian certificate of registration by descent
• Health Care Card or Seniors Health Card
• Pensioner Concession Card
• Veteran Gold Card 
• Veteran Pensioner Concession Card 
• Veteran Seniors Health Card.

How to apply

• Check you meet the eligibility requirements .
• Select the 'Apply online' button.
• Log in, or create your MyServiceNSW Account.
• Complete and submit the online form.

When your application is processed, you'll receive an email confirmation with your card number. The card will arrive by post in about 21 days.

Note: If you're unable to apply online or have questions about your application, call us on 13 77 88 .

Digital card

If you wish, you can get a digital version of the Seniors/Senior Savers Card through the Service NSW app, after you apply for your physical card. You’ll be able to use both your digital and physical card at participating businesses.

If you already have a Seniors/Senior Savers Card, you can get your digital card at anytime.

For more information, refer to Get a digital NSW Seniors Card or NSW Senior Savers Card .

• NSW Seniors Card program
• NSW Seniors Card website
• Privacy and Terms – NSW Seniors Card program
• Discount directories – NSW Seniors Card program
• Discounts and deals – NSW Seniors Card program
• Tech Savvy Seniors Program

Related transactions

• Apply for a gold senior/pensioner Opal card
• Get a digital NSW Seniors Card or NSW Senior Savers Card
• Convert a NSW Senior Savers Card to a NSW Seniors Card
• Change the details on a NSW Seniors Card or NSW Senior Savers Card
• Change of name on a NSW Seniors Card or NSW Senior Savers Card
• Cancel a NSW Seniors Card or NSW Senior Savers Card
• Replace a lost, stolen or destroyed NSW Seniors Card or NSW Senior Savers Card
• Manage your marketing preferences for the NSW Seniors Card program

Get more from your money with up to 5.00% p.a. interest

with a National Seniors Term Deposit account

Guide: Public transport trips when interstate

Smart cards have changed how we catch a bus tram, ferry or train, but the rules differ from state to state

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• 2 March 2023
• Read Time: 8 mins

Getting around by public transport has been made easier since the introduction of plastic travel cards that can be used to tap on/tap off. It is getting even easier with some states now accepting debit and credit cards, including those connected to smart devices, meaning you don’t even need to purchase yet another plastic card for your purse or wallet. 

While using these cards are an easier option than worrying about paper tickets to travel around, every state uses different card systems which makes it difficult to know how to pay for transport when travelling interstate.

The rules are different from state to state, and there are traps if you are unfamiliar with the system. These include:

• While all capital cities issue tap-and-go travel cards, they are not interchangeable. You won’t be able to use your state’s travel card interstate.
• Use of the travel cards can be limited in regional areas.
• Seniors Card holders outside their own state or territory may be treated differently to cardholders from the home state.
• The time of day can make a difference to the fare you pay

Here’s a state-by-state rundown of public transport cards.

The myki card is used on trains, trams and buses in Melbourne, certain V/Line rail services and buses within Geelong, Ballarat, Bendigo, Seymour, and the La Trobe Valley.

Seniors' myki cards are available for Victorian Seniors Card holders, while with Seniors Card holders from other states or territories qualify eligible for a concession card.

Seniors and concession cards cost $3, half the full price of $6, and can be bought and topped up at railway stations and many retailers including 7-Eleven stores. This can also be done online . Travellers with Android phones can download a myki app.

Seniors and concession-card holders receive a 50 per cent discount on fares. There is also a free tram zone in the CBD.

The myki network does not currently accept allow users to tap on and off with credit- cards. payments.

Find out more:

New South Wales

The Opal Card can be used on trains, trams, buses and ferries in Sydney, the Blue Mountains, Central Coast, the Hunter and the Illawarra region.

All seniors are entitled to half-price fares, while a Gold Seniors Opal Card, which is available online , allows Seniors Card holders unlimited travel for no more than $2.50 a day in these regions. 

Standard Opal Cards are available to buy at convenience stores and retailers. 

Passengers can also tap-and-go using debit cards and American Express, Mastercard and Visa credit cards – but senior and other concession fares are not available if you use this method.

Companions and carers can qualify for free travel if accompanying concession card holders.

The Translink go card is valid for use on trains, trams, buses and ferries in the greater Brisbane, Ipswich, Sunshine Coast and Gold Coast. The top-up card can be bought and recharged at railway stations and some shops, including newsagencies, and online .

A seniors go card is available to those with a valid Seniors Card issued by any state or territory. Seniors, who are exempt from the $5 fee but must load the card with at least $5 on purchase, pay half fare.

Queensland has just introduced Smart Ticketing allowing passengers to can now pay with Visa, Mastercard and American Express credit cards, bank debit cards, smartphone or smart device. Tap and go credit card payments can only be used on the new smart ticketing terminals, which are coloured bright pink., These machines also accept go cards.

The ability to use tap and go credit card payments is available on most the greater Brisbane train transport network, including the Air Train to the ort. It will eventually be rolled out to bus services in Brisbane and beyond, including major centres such as Cairns, Bowen, Rockhampton, and Bundaberg.

The bad news is that there is no seniors discount on these transactions, so a go card is a far better option.

For one-off trips, passengers can purchase paper tickets, but they are more expensive than those bought on cards or smart devices.

Brisbane City Council offers free off-peak travel for seniors on its bus network.

South Australia

The rechargeable MetroCARD can be used on trains, trams and buses in city and suburban Adelaide.

The South Australian Seniors Card includes MetroCARD technology, allowing users to travel all day, every day for free.

Seniors Card holders from other states and territories can access a MetroTicket for 14 consecutive days of free off-peak travel during a visit to Adelaide. Details are hereon the SA Government website .

If you don’t qualify for free travel, MetroCARDs are available from selected retailers and vending machines across Adelaide, with concessional fares half the regular price.

Passengers on tram and O-Bahn bus services can tap on and off and pay with their Mastercard or Visa.

Western Australia

The SmartRider rechargeable card is available for travel on the TransPerth network of trains, trams and buses, and can be purchased at agents, including many newsagencies.

Western Australian seniors qualify for free off-peak travel and concessional fares during peak hours using their state-issued Seniors Card. It is rechargeable with amounts of $10 or more if you want to use it outside of the free period.

Holders of interstate Seniors Cards are eligible for a Concession SmartRider card. Concession fares vary depending on the number of zones travelled, but they are less than 50 per cent of full fare.

TransPerth will introduce credit and debit card tap on and off payments in late 2023.

The Metro Greencard, which can be purchased at branded Metro Shops, bus depots and Metro shops and agents including newsagencies and convenience stores, is available for bus travel in Hobart. It can be recharged at the same outlets or online .

Holders of a Seniors Card issued in any state or territory, and all people over 70, are entitled to a concessional flat fare of $1.92 per journey using a Metro Greencard or $2.40 if paying cash.

Australian Capital Territory

The MyWay card is available for use on bus and light rail services across the territory. The technology is already included in Australian Seniors Cards issued in the ACT.

Seniors Card holders from elsewhere in Australia can purchase an Interstate Seniors MyWay Card at the 30-plus MyWay agents, including many newsagencies, or on the Transport Canberra website . 

Journeys are free for seniors and other concession-card holders during off peak times, and half price in peak hours, with an upper cap of $4.80 on week days and $2.17 on weekends and public holidays.

Northern Territory

People holding a Seniors Card from any state or territory are entitled to free bus trips at all times any time of the day just by showing that card to the driver.

Passengers who are not Seniors Card holders, but are entitled to other concessions, pay one-third of full fare via Tap & Ride Cards. These, which can be bought and recharged on buses and at the Casuarina, Darwin, and Palmerton bus interchanges.

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Insure&Go Seniors Card discount

Save 15% on Travel Insurance policies

Seniors can save 15% on Travel Insurance with Insure&Go  

Use the promo code: seniors15 over the phone on 1300 401 177 or  online .   .

Insure&Go understands that Seniors love to travel, so they've created a travel insurance product that suits the needs of the senior traveller.

Features of Insure&Go

• Unlimited overseas medical expenses.
• All pre-existing medical conditions considered
• Coverage up to the age of 100, with Cruise and Bare Essential policies covering up to the age of 79.
• Award winning travel insurance – Canstar 2023 award for Outstanding Value - Seniors Travel Insurance and International Travel Insurance^.
• Silver and Gold policies include Covid-19 coverage*.
• Kids go free with parents or grandparents**
• Unlimited cancellation cover in their Gold International and Cruise policy (Covid-19 cancellation limit up to $5,000).
• 24/7 emergency assistance 

Insure&Go is fully owned by Europ Assistance, a global assistance company with presence in more than 200 countries and a network of more than 750,000 assistance providers.

To take advantage of this offer, simply enter the promocode “SENIORS15” on the  Insure&Go website  or quote the code when phoning 1300 401 177 to speak to one of their call centre agents about travel insurance for seniors.

Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816, issues Insure&Go Travel Insurance (the insurance). For full details of the benefits, terms and conditions and exclusions that may apply please read the  Product Disclosure Statement ,  Target Market Determination (TMD)  and Financial Services Guide  available here  to decide if the insurance is right for you. Mitsui Sumitomo Insurance has appointed Europ Assistance Australia Pty Ltd, ACN 140 219 594 as its Authorised Representative (AR Number 424825) to deal with this insurance product. 

^2023: Canstar award for ‘Outstanding value – Seniors Travel Insurance’ and ‘Outstanding Value – International Travel Insurance’, 2023: Finder award for ‘Travel Insurance – Domestic’, 2023: WeMoney Award for ‘Best for Value – Cruise Travel Insurance’ and ‘Best for Seniors’ award. More information about our awards can be found  here

*Check full Covid-19 Benefits  here

**Children (including fostered or adopted children) travelling with either their parents or grandparents will be provided with travel insurance cover for no additional cost (any pre-existing medical conditions may incur an additional charge). This is provided they are under 18 years of age, named on the Policy Schedule and are financially dependent on either their parents or grandparents.

Travel experiences for Australians aged 50+

National Seniors Travel is a dedicated service of National Seniors Australia. ​

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Passing Thru Travel

Senior Travel 2024 – 10 Tips for Older Travelers

Posted: April 15, 2024 | Last updated: April 15, 2024

Embarking on travel adventures knows no age limit. Senior travel, tailored for the elderly tourist, combines the joy of exploration with the wisdom of experience, offering a unique perspective on the world’s wonders. This guide helps you navigate the globe comfortably, safely, and enjoyably in your golden years. From leisurely cruises along the Danube to exploring the ancient ruins of Machu Picchu, each destination is selected for its accessibility, cultural richness, and senior-friendly activities. Alongside, we provide practical tips on the best times to visit, how to get there, and insider advice to enhance your journey. Whether you’re a seasoned traveler or setting out on your first post-retirement trip, this guide aims to inspire and assist you in creating unforgettable memories.

1. Tuscany, Italy

Image Credit: Shutterstock / Massimo Santi

With its rolling hills, vineyards, and timeless art cities like Florence and Siena, Tuscany is a haven for senior travelers seeking a blend of cultural enrichment and relaxation. The region’s slow pace of life, world-renowned cuisine, and easy accessibility make it an ideal destination. Explore the Uffizi Gallery, take a wine-tasting tour in Chianti, or simply enjoy the serene beauty of the Tuscan countryside. Accommodations range from luxurious villas to cozy farmhouses, ensuring comfort throughout your stay.

2. Kyoto, Japan

Image Credit: Shutterstock / f11photo

Kyoto, the heart of traditional Japan, offers senior tourists an immersive experience of the country’s rich history and culture. With over 2,000 temples and shrines, serene gardens, and traditional tea houses, Kyoto is a city that invites leisurely exploration. The city is also renowned for its cherry blossom season, a spectacular sight not to be missed. Accessibility is a priority, with many temples offering facilities for those with limited mobility.

3. Algarve, Portugal

Image Credit: Shutterstock / DaLiu

The Algarve’s sunny climate, stunning beaches, and laid-back lifestyle make it a favorite among senior travelers. The region boasts excellent golf courses, spa resorts, and picturesque towns like Lagos and Tavira. The Algarve is also known for its accessibility, with many beaches equipped with walkways and ramps. Enjoy fresh seafood, explore historic sites, and take in the breathtaking coastal scenery at a relaxed pace.

4. Banff National Park, Canada

Image Credit: Shutterstock / Likona milo

Banff National Park in the Canadian Rockies is a natural wonderland, offering senior travelers majestic landscapes, wildlife viewing, and a range of accessible outdoor activities. The park’s shuttle system and guided tours make exploring iconic sites like Lake Louise and the Banff Gondola easy. The town of Banff provides a comfortable base with its array of senior-friendly accommodations and restaurants.

5. Santa Fe, New Mexico, USA

Image Credit: Shutterstock / Sean Pavone

With its adobe architecture and vibrant art scene, Santa Fe offers a culturally rich experience for senior travelers. This high-altitude city is known for its Pueblo-style buildings, renowned opera, and art markets. Santa Fe’s walkable downtown area, filled with art galleries, museums, and New Mexican cuisine restaurants, is perfect for leisurely exploration. The city also hosts numerous cultural festivals throughout the year, celebrating everything from Native American heritage to international folk art, making it a dynamic destination for those interested in the arts and history.

6. The Loire Valley, France

Image Credit: Shutterstock / Kiev.Victor

The Loire Valley, with its fairy-tale châteaux and sprawling vineyards, is an enchanting destination for seniors seeking a blend of history and natural beauty. This UNESCO World Heritage site is easily navigable by car or river cruise, offering access to historic castles, medieval towns, and lush gardens at a relaxed pace. Wine enthusiasts can indulge in tastings of the region’s famous Loire wines. The valley’s flat terrain is also ideal for leisurely cycling tours, offering a unique way to explore the countryside.

7. Chiang Mai, Thailand

Image Credit: Shutterstock / Take Photo

Chiang Mai, nestled in the mountains of Northern Thailand, offers a serene escape with its Buddhist temples, lush landscapes, and cooler climate compared to the rest of the country. The city is renowned for its traditional Thai massages, cooking classes, and vibrant night markets. Chiang Mai’s old city is easily walkable, with numerous cafes and boutiques. For the adventurous, guided day trips to nearby hill tribe villages, elephant sanctuaries, and national parks are available.

8. Vienna, Austria

Image Credit: Shutterstock / Nazar Skladanyi

Vienna, Austria’s imperial capital, is a city steeped in culture, music, and history, making it an appealing destination for senior travelers. The city’s well-preserved historic center, majestic palaces, and world-class museums are accessible and senior-friendly. Vienna is renowned for its coffee house culture, where you can spend hours savoring coffee and pastry. The city’s public transportation system is efficient and senior-friendly, offering easy access to attractions like the Schönbrunn Palace and the Vienna State Opera.

9. The Cotswolds, England

Image Credit: Shutterstock / Andrew Roland

The Cotswolds, a designated Area of Outstanding Natural Beauty in England, offers picturesque landscapes, charming villages, and a slower pace of life ideal for senior travelers. The region’s rolling hills, historic market towns, and country gardens are perfect for leisurely exploration. The Cotswolds is also home to traditional English pubs, tea rooms, and B&Bs, providing a quintessentially British experience. Walking paths like the Cotswold Way offer gentle strolls through the countryside, with plenty of stops for tea and scones.

10. Queenstown, New Zealand

Image Credit: Shutterstock / NaughtyNut

Queenstown, nestled on the shores of Lake Wakatipu and surrounded by the Southern Alps, is New Zealand’s adventure capital, yet it offers plenty for senior travelers seeking both thrills and relaxation. The town serves as a gateway to exploring the stunning landscapes of the South Island, with opportunities for scenic cruises, gondola rides, and wine tours. Queenstown’s compact size makes it easy to navigate, and its range of accommodations caters to all preferences, from luxury hotels to cozy lodges.

The Bottom Line

Image Credit: Shutterstock / Halfpoint

Traveling as a senior opens up a world of enriching experiences, from the serene beauty of Tuscany and the cultural history of Kyoto to the historic charm of Vienna and the natural wonders of Queenstown. Each destination offers its unique attractions and the convenience and accessibility needed for a comfortable and memorable journey. As you embark on your travels, embrace the adventure with an open heart, and let the world surprise and delight you at every turn.

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