unsupported browser on safari

How to fix 'This version of Safari is no longer supported' messages

Older versions of OS X don't get the newest fixes from Apple. That's just the way software works. If the old version of OS X you're running doesn't get important updates to Safari anymore, you're going to have to update to a newer version of OS X first. How far you choose to upgrade your Mac is entirely up to you. But it's definitely time to get things in order, because there are good reasons why you're getting the "This version of Safari is no longer supported", and they typically have to do with security or capabilities that you're missing.

I have a 2009 MacBook Pro. It works fine but I keep getting messages that says "This version of Safari is no longer supported. Please upgrade to a supported browser". I also can't download certain programs or open some YouTube videos. Should I upgrade my browser, and if so, should I use Yosemite? Also, if I upgrade to another browser, will there be significants changes in what my my screen looks like. (I'm one of those people who doesn't like any kind of change.) Thanks for any help you can offer. — KC

I see this problem in the store I work in quite frequently. A customer will come in with a Mac that works fine except they can't do much on the web anymore because they keep getting that error message.

That error message is legitimate: Some web sites will block you from their content if they judge you to be a security risk or if the browser you're working with is too old to support the technology they are dependent on. Unfortunately, there's nothing you can do under those circumstances except get your Mac working with more modern software.

Some people reading this may be surprised to learn that you're not already running OS X Yosemite, after all, it should work just fine on a 2009-era Mac. But the fact is that many of us, like you, use our Macs with the software they came with, because that's what we're accustomed to and that's what we like to use. And as the old adage goes, if it ain't broke, don't fix it.

You didn't tell me how your MacBook Pro was configured, but if it's a 13-inch model, and assuming you fall into the "if it ain't broke" camp, I'm guessing that your 2009-era MacBook Pro came with OS X 10.5 "Leopard," which is an elderly operating system by Apple standards.

The bad news is that you can't just arbitrarily jump to Yosemite. After all, you need the Mac App Store to do that, and you don't have the Mac App Store on your Mac, because that wasn't introduced until Snow Leopard came out later that year.

The good news is that Apple still offers Snow Leopard for sale — you can buy it on DVD directly from Apple for $19.99. It's also available from vendors on Amazon.com , though it'll cost you a bit more.

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Getting Snow Leopard on your Mac, with the requisite security and app updates offered, may get you to the point where you're not seeing unsupported browser messages anymore; you can also download Firefox or Google Chrome at that point; both of those web browsers continue to support Snow Leopard as well.

The good news is that Snow Leopard is similar enough in look and feel to Leopard to be a very unobtrusive update for you. You should be able to apply it without any really jarring complications that will take out of what you're used to.

Bumping your Mac up to Snow Leopard and applying any software updates will provide you with access to the Mac App Store, and you can further upgrade your Mac from there, if you choose.

Can your Mac run Yosemite? Yes, it can — though there's a few caveats. First of all, you'll need at least 2 GB RAM, and I'd really recommend having 4 GB or more installed. (If you're not sure how much RAM your Mac has, go to the  menu and click on "About this Mac," it should tell you there.) Secondly, Yosemite does introduce a lot of visual changes to the Mac operating system that you may not like. So Snow Leopard may be your best bet.

Regardless, Snow Leopard is your first stop before you go any further, because Leopard is definitely past its prime at this point.

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Why am I getting an Unsupported Browser error?

What browsers do you support.

We have a complete list of which browsers and devices we offer support for in our Supported Devices article, so if you aren't sure you can double check that you're using a supported browser there!

Discontinuing Support for Non-Chromium Edge

As of early 2020, The Microsoft Edge browser is based on Chromium, and will be the only version of Edge that will be supported with Whereby moving forward. Chromium is the same open source platform that other popular browsers like Chrome, Opera, Vivaldi, and others are based on. 

Discontinuing support for older versions of Edge will help us to focus on improving Whereby's reliability, quality, and feature set instead of supporting another browser family! Chromium Edge is supported on many different devices and operating systems as old as Windows 7, so update to the new experience here, https://www.microsoft.com/en-us/edge/ , if Edge is your browser of choice.

I'm using a supported browser, but still getting an error

One possible reason you'd get an unsupported browser message in a supported browser is because JavaScript is disabled. Instructions for checking on this will vary depending on which browser you're using, so see instructions for each below:

Google Chrome and other Chromium Browsers

• On your computer, open Chrome.
• At the top right, click More > Settings.
• At the bottom, click Advanced.
• Under "Privacy and security," click Content settings.
• Click JavaScript.
• Turn on Allowed (recommended).
• Select Safari from the Apple/System bar at the top of the screen.
• From the drop-down menu, select Preferences.
• Select the Security icon/tab at the top of the window.
• Check the Enable JavaScript checkbox under the Web content category.
• Close the dialog box to save your changes.
• Finally, refresh your browser.
• Open a new Firefox browser window or tab.
• Copy the following then paste it into the Firefox address bar: about:config
• Hit the Enter key.
• On the following page, click the button: "I'll be careful, I promise!"
• Find the javascript.enabled row under the Preference Name heading.
• Double-click anywhere within the javascript.enabled row to toggle the value from "False" to "True".

If the instructions above don't work, it's possible that there's a setting in your configuration file that's causing this. See the instructions below to check on your configuration settings:

What Does An Unsupported Browser Mean

• Technology & Innovation
• Emerging Tech

Introduction

An unsupported browser can be a frustrating experience for anyone using the internet. Have you ever come across a website that refuses to load or displays an error message stating that your browser is unsupported? It can be incredibly frustrating and leave you wondering what exactly is meant by an unsupported browser.

In simple terms, an unsupported browser refers to a web browser that is not compatible with the website you are trying to access. Website developers and designers often optimize their websites to work seamlessly on certain browsers, which means that if you are using an outdated or less popular browser, you may encounter issues.

In today’s increasingly digital world, where browsing the internet has become an integral part of our daily lives, it’s essential to understand the concept of unsupported browsers and why they can cause problems. In this article, we will delve deeper into what an unsupported browser means, why websites block unsupported browsers, how to identify if your browser is unsupported, the risks of using an unsupported browser, and how you can update or switch to a supported browser for a better online experience.

In following sections, we will explore these topics in more detail:

What is an unsupported browser?

An unsupported browser refers to a web browser that does not meet the technical requirements or standards set by a website or web application. Websites are designed and developed to be compatible with specific browsers, as each browser has its own rendering engine, features, and level of support for web technologies.

When a website states that your browser is unsupported, it means that the website’s developers have not tested or optimized the site to work seamlessly with that particular browser. This can happen for various reasons, such as the browser being outdated, less popular, or lacking support for the latest web standards and technologies.

Browsers like Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari typically have a large user base and frequent updates. These popular browsers are often the primary focus for website compatibility, and developers ensure their websites function correctly on these platforms. However, less popular or discontinued browsers may have limited support or outdated features, leading to compatibility issues when accessing certain websites.

It’s also worth noting that different versions of the same browser can have varying levels of support. Older versions may lack features or security updates, making them more likely to be considered unsupported. It’s essential to keep your browser updated to benefit from the latest enhancements and security patches.

When a website detects an unsupported browser, it may display a warning message or prevent the page from loading altogether. This is done to safeguard the user experience by ensuring that the website functions as intended and takes advantage of modern web technologies.

Next, we will explore why websites block unsupported browsers and the potential risks involved when using an unsupported browser.

Why do websites block unsupported browsers?

Websites block unsupported browsers for several reasons, most of which are related to providing a better user experience and maintaining website security. Here are some key reasons why websites take this approach:

• Compatibility: Websites are designed to work optimally on specific browsers that support the latest web standards and technologies. By blocking unsupported browsers, web developers can ensure that the website functions as intended and provides users with a consistent and reliable experience.
• Design and Layout: Website layouts and designs can vary across different browsers, especially older or less popular ones. Blocking unsupported browsers allows web developers to create visually appealing and consistent designs that are compatible with modern browsers. This ensures that users have a seamless browsing experience without any layout inconsistencies or display errors.
• Performance: Some browsers may lack the performance capabilities necessary to handle certain web technologies or complex website functionalities. By blocking unsupported browsers, websites can maintain optimal performance by leveraging the capabilities of modern browsers and ensuring a smooth user experience.
• Security: Outdated browsers may have security vulnerabilities that can compromise the user’s data or expose them to various online threats. Websites may block unsupported browsers to protect users from potential security risks and encourage them to switch to a more secure browser that receives regular security updates.
• Maintainability: Supporting numerous browsers and their different versions can be a complex and time-consuming task for web developers. By focusing on supporting a select number of modern browsers, websites can allocate their resources more efficiently and ensure that any necessary updates or bug fixes are applied to the supported browsers.

By blocking unsupported browsers, websites aim to provide a better overall user experience, enhance website security, and ensure that users can take full advantage of the latest web technologies and features.

In the next section, we will discuss how users can identify if their browser is unsupported.

How can you tell if your browser is unsupported?

Knowing whether your browser is unsupported is essential for troubleshooting any compatibility issues you might encounter when accessing websites. Here are some indicators that can help you determine if your browser is unsupported:

• Error Messages: When you visit a website that does not support your browser, you may see an error message indicating that your browser is unsupported. This message may suggest upgrading to a supported browser for optimal performance and functionality.
• Website Functionality: If you notice that certain website features or functionalities are not working correctly or are missing while using a specific browser, it could be an indication that your browser is unsupported. Incompatibilities can manifest as broken layouts, distorted visuals, or non-functional interactive elements.
• Lack of Updates: Unsupported browsers are often not regularly updated by their developers. If you frequently encounter issues or are unable to find recent updates for your browser, it could be a sign that it is no longer supported.
• Compatibility Guides: Many websites or application developers provide compatibility guides or system requirements that outline the supported browsers. Checking these guides can help you determine whether your browser is supported or not.
• Browser Pop-ups or Warnings: Some websites may display a pop-up message or warning indicating that your browser is outdated, unsupported, or may negatively impact your browsing experience. Pay attention to these notifications as they can provide valuable information about the compatibility status of your browser.

If you have identified that your browser is unsupported, it is advisable to take necessary steps to update or switch to a supported browser to ensure proper functionality and security while browsing the internet.

In the following section, we will explore the potential risks of using an unsupported browser.

Risks of using an unsupported browser

Using an unsupported browser can expose you to various risks that can compromise your online security and overall browsing experience. Here are some potential risks associated with using an unsupported browser:

• Security Vulnerabilities: Unsupported browsers often lack the necessary security updates and patches. This makes them more vulnerable to potential security breaches, malware, and online threats. Hackers and malicious actors constantly exploit vulnerabilities in outdated browsers to gain unauthorized access to user data or inject harmful code.
• Lack of Compatibility: Unsupported browsers may not be able to render websites correctly or handle modern web technologies and features. This can result in broken layouts, missing functionality, or distorted visuals on websites. As more and more websites utilize advanced web technologies, using an unsupported browser can limit your ability to access and fully utilize certain sites and services.
• Performance Issues: Outdated browsers may suffer from performance issues, causing slower page load times, frequent crashes, or excessive resource usage. This can lead to a frustrating browsing experience and can hinder your productivity while using online applications or services.
• Limited Support: Most browser developers focus their support and resources on maintaining and improving the latest versions of their browsers. Using an unsupported browser means missing out on new features, security enhancements, and bug fixes that are regularly rolled out for supported browsers.
• Compatibility with Web Applications: Many web applications and services, such as online banking platforms or cloud-based productivity tools, require specific browser versions or support only the latest browser technologies. Using an unsupported browser can prevent you from accessing or using these applications, limiting your online capabilities.
• Lack of Customer Support: Unsupported browsers are typically not eligible for customer support from browser vendors. If you encounter any issues while using an unsupported browser, you may not be able to seek assistance or receive timely updates to resolve the problem.

Considering these risks, it is crucial to update or switch to a supported browser for better security, improved compatibility, and an overall enhanced browsing experience. The next section will provide guidance on how to update or switch to a supported browser.

How to update or switch to a supported browser

If you discover that your current browser is unsupported, it is important to update or switch to a supported browser to ensure optimal functionality, security, and compatibility with websites and web applications. Here are some steps to update or switch your browser:

• Check for Updates: If you are using a popular browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari, check for updates within your browser’s settings. Typically, browsers have an automatic update feature that keeps them up to date with the latest version. If updates are available, install them to ensure you have the most recent features and security patches.
• Download and Install a Supported Browser: If your current browser is outdated or unsupported, consider switching to a supported browser. Visit the official websites of popular browsers and download the latest version compatible with your operating system. Some well-known browsers include Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, and Opera. Follow the installation instructions to set up the new browser on your device.
• Import Bookmarks and Settings: When switching to a new browser, you can often import your bookmarks and settings from your old browser. This allows you to retain your browsing history, bookmarks, saved passwords, and other personalized settings. Most browsers offer a built-in import feature or provide instructions on how to transfer your data during the setup process.
• Configure Preferences and Extensions: Once you have installed the new browser, take some time to configure your preferences and customize it to suit your needs. Explore the browser settings and extensions marketplace to enhance your browsing experience and add useful features or tools.
• Set as Default Browser: To ensure that the new browser is used whenever you open links or access web content, set it as the default browser on your device. This can typically be done through the browser’s settings or through your device’s system preferences.

By updating your current browser or switching to a supported one, you can enjoy a safer and more seamless browsing experience while ensuring compatibility with a wider range of websites and web applications.

In the final section, we will provide some tips to avoid issues with unsupported browsers.

Tips to avoid issues with unsupported browsers

While updating or switching to a supported browser is crucial, there are other steps you can take to avoid encountering issues with unsupported browsers. Here are some practical tips to help you navigate the online landscape:

• Keep Your Browser Updated: Regardless of the browser you use, regularly check for updates and install them promptly. Browser updates often include bug fixes, security patches, and performance improvements that can enhance your browsing experience and ensure compatibility with websites.
• Enable Automatic Updates: If available, enable the automatic update feature within your browser’s settings. This ensures that you receive software updates as soon as they are released, reducing the chance of using an outdated or unsupported browser version.
• Use Popular and Supported Browsers: Stick to well-known browsers like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari, as they have a larger user base and are regularly updated to support the latest web technologies. These browsers also receive more attention from developers, ensuring better compatibility with websites.
• Disable Browser Extensions: Certain browser extensions and add-ons may cause compatibility issues or interfere with website functionality. If you encounter issues while browsing, try disabling or removing any extensions to identify if they are the source of the problem.
• Clear Cache and Cookies: Accumulated cache and cookies can sometimes lead to compatibility issues with websites. Clearing your browser’s cache and cookies periodically can help resolve such issues and ensure that you are accessing the most up-to-date version of websites you visit.
• Regularly Review Website Compatibility: Websites can evolve and update their compatibility requirements over time. If you notice ongoing issues with a particular website, check their official documentation or contact their support team to verify their supported browsers. Alternatively, try accessing the website from a different browser to determine if the issue is browser-specific.
• Utilize Browser Developer Tools: Most modern web browsers offer developer tools that can help identify compatibility issues on specific websites. Use these tools to inspect elements, debug code, and analyze network activity to troubleshoot and solve compatibility-related problems.

By following these tips, you can reduce the risk of encountering issues with unsupported browsers and improve your overall browsing experience. Remember, using a supported browser not only ensures compatibility but also provides enhanced security and access to the latest web technologies.

Understanding the concept of unsupported browsers is crucial for a seamless and secure browsing experience. An unsupported browser refers to a browser that does not meet the requirements or standards set by a website or application. Websites block unsupported browsers to ensure compatibility, maintain design consistency, optimize performance, and prioritize user security.

If you come across a website that states your browser is unsupported, it is advisable to update your current browser or switch to a supported one. Outdated browsers or those with limited support pose several risks, including security vulnerabilities, compatibility issues, and potential performance problems.

To update or switch browsers, check for available updates within your current browser’s settings or download a supported browser from official websites. Import your bookmarks and settings, configure preferences, and set the new browser as the default on your device. These steps will help ensure optimal functionality, enhanced security, and compatibility with a wide range of websites and web applications.

Additionally, it is important to keep your browser updated, enable automatic updates if available, and periodically clear cache and cookies to prevent potential compatibility issues.

By following these recommendations and staying informed about website compatibility, you can navigate the online world with ease, ensuring a better, safer, and more enjoyable browsing experience.

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iPhone User Guide

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• Receive image descriptions of your surroundings
• Read aloud text and labels around you
• Set up shortcuts for Detection Mode
• Add and remove email accounts
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• Browse the web
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Browse the web using Safari on iPhone

View websites with Safari

You can easily navigate a webpage with a few taps.

Get back to the top: Double-tap the top edge of the screen to quickly return to the top of a long page.

See more of the page: Turn iPhone to landscape orientation.

Refresh the page: Pull down from the top of the page.

Preview website links

Touch and hold a link in Safari to see a preview of the link without opening the page. To open the link, tap the preview, or choose Open.

To close the preview and stay on the current page, tap anywhere outside the preview.

Translate a webpage or image

When you view a webpage or image that’s in another language, you can use Safari to translate the text (not available in all languages or regions).

Add Safari back to your Home Screen

If you don’t see Safari on your Home Screen, you can find it in App Library and add it back.

On the Home Screen, swipe left until you see the App Library.

Enter “Safari” in the search field.

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Supported browsers for Google Workspace

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To have the best experience with Google Workspace, use a supported, up-to-date browser. You’ll have access to the latest features and you’ll get improved security and performance.

Use one of these browsers

Click a browser to get it now.

We support the latest version of Google Chrome. Normally, Chrome updates automatically when a new version becomes available. If you don't have the latest version, you can update Chrome yourself. For details, go to  Update Google Chrome .

We support the current and the previous version of Firefox, Safari, and Microsoft Edge. Each time a new browser version is released, we begin supporting that version and stop supporting the third most recent version.

For accessibility, only Chrome is supported.

Required browser settings

To use Google Workspace, turn on cookies and JavaScript in your browser.

Using a virtual browser

Browsers on virtual environments, such as Citrix and VMware, might not support all Google Workspace functionality. For the best experience, use a supported browser on your local computer.

Using an unsupported browser

If you use Google Workspace on an older or unsupported browser, some features might not work, or an application might not open. For example, on an unsupported browser:

• You may be able to view, but not update, your calendars.
• Drawings and presentations in Docs editors may not display properly.

Using Google Workspace on mobile

For the best experience on your mobile device, use the Google Workspace apps built specifically for the Android, iPhone, and iPad devices. To learn about supported versions of mobile apps, go to  Updates to Google Workspace mobile apps .

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Join a Microsoft Teams meeting on an unsupported browser

Some browsers, including Internet Explorer, Firefox, and Safari, don’t support Teams calls and meetings.

While it’s best to download the Teams app or use a different browser, you can join a call or meeting on one of these browsers and use your phone for audio. You’ll just have some limitations. Here’s what you can expect.

If your meeting doesn’t have a dial-in number, you won’t be able to join it on the web. You need audio to participate in a meeting or call.

For more on supported browsers, check out Limits and specifications for Teams .

What’ll work

Tons of great Teams calling and meeting features will still be available to you in unsupported browsers, including:

PowerPoint sharing

Whiteboard sketching

Meeting notes

Participant list

Meeting info

Live captions

Unfortunately, some important features won’t be available, including:

Desktop, window, and app sharing

Use your phone for meeting audio

If you join a meeting on a browser that doesn’t support calling or meetings and there’s a phone number in the meeting invite, then you’ll need to use a phone for audio. You can either have Teams call you or dial in manually.

Have Teams call you

Follow the prompts to have Teams call you.

Dial in manually

There are a couple of ways you can dial in manually:

Use the phone number in the meeting invitation

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Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

"Unsupported Browser detected": is this genuine?

Attempting to enter the Support Communities forums by my normal methods, I'm now suddenly getting a screen that says: "Unsupported Browser detected". I'm then invited to click on a Safari icon to download (presumably) some sort of update to Safari. Has anyone else with Mavericks or Yosemite, or even El Capitan, had this happen? I'm prevented from proceeding any further into the forums. (I've found a temporary workaround for the present).

Judging by the URL and padlock in my Safari address field on the warning page, this on the face of it looks genuine. But I really wonder. The details in the wording say that in order to use the Communities forums I now need a more up-to-date browser.

Why would Apple be asking me to update my Safari in this manner, rather than Apple just issuing an update by the more-usual Apps Store mechanism? My edition of Sarari is 9.1.3, incidentally. It's compatible with every other website I'm currently visiting.

This is especially annoying because I submitted a new Discussion in one of the other Apple Communities forums earlier today but am now prevented from access to it unless and until I update Safari.

The warning webpage all looks genuine, but is it really?

iMac (27-inch, Late 2013), OS X Mavericks (10.9.5)

Posted on May 5, 2017 3:08 AM

Posted on May 5, 2017 3:45 AM

As you were! It's fixed. Or at least, it seems so. It looks like, of its own accord, my Safari reverted to some earlier edition. I found that the solution was to go into the Develop menu of the browser and re-select v.9.1.3 (normally, you just see 'Default' selected).

Goodness knows why it changed. I did nothing to provoke it. But I still don't know if that was a genuine Apple alert or not.

carefulowner.

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May 5, 2017 3:45 AM in response to carefulowner

May 5, 2017 11:39 AM in response to carefulowner

Since you posted you might as well know that the current Safari web browser on OS X 10.9.5 has NOT been updated or supported for nearly 9 months, now, and maybe unsecure, now.

You can either upgrade ypur operating system to the latest macOS Sierra or OS X El Capitán OR switch to a more current and secure web browser such as Mozilla Firefox of Waterfox, if you need to stay on OS X 10.9.5 Mavericks.

Good Luck to You!

May 6, 2017 7:15 AM in response to amethgr8

At the time, that's precisely what I did, several times, but it made no difference. Perhaps it was just coincidence but what then seemed to do the trick was to go into the Develop menu (in the menu bar of Safari) and re-select Safari. It's been okay since.

May 6, 2017 5:27 AM in response to carefulowner

I received it as well. I was told it was a glitch in the support site.

just exit and re-enter.

May 6, 2017 7:19 AM in response to carefulowner

It is a glitch in the ASC software, many of us have encountered it. Nothing for you to do.