broadway travel telephone number

Broadway Travel Review

UK Airports

Destinations

Payment Method

All Inclusive Holidays

Low Deposit

Last minute holidays.

• ABTA & ATOL Protection
• Founded in 1948
• UK based Call Centre
• 2023 January Sale Now On!
• Over 60% OFF Holiday Sale

Top10TravelAgents.com – Broadway Travel Review – All Inclusive Holidays Reviews

Who is Broadway Travel?

Broadway Travel Inc was founded in 1948, with years of heritage that have defined its journey. Providing the best value deals for all inclusive holidays and city breaks in excess of 70 years, this top travel agent does seem to know their holiday stuff.

The experience and independence add and allow the company to be 100% unbiased when it comes to choosing the specially selected travel industry partners, and it’s the trusted relationships that place this top travel agent at the forefront of the latest deals, discounts, and new hotels.

With a friendly team of experienced sales consultants based in Luton and Newcastle, and a hassle-free website offering a simple booking process, Broadway Travel is proud to always being on hand to provide impartial and unbiased advice and assistance. At Broadway Travel, they create more time for you to enjoy the places, cultures, and things you love, with the people you love. This top travel agent is all about more holiday, less work.

ABTA & ATOL Protection for your holidays:

Is my holiday protected? Yes, this top travel agent is a member of ABTA with membership numbers: 17088 & V917X, also part of the ATOL scheme with a membership number: 3634

ABTA has been offering advice and guidance for over 65 years. ABTA and ABTA Members help holidaymakers get the most from their travel and assist them when things do not go according to plan. This top travel agent are obliged to maintain a high standard of service as set out in the ABTA Code of Conduct. For more information about this and the arbitration service that they offer should you need to make a complaint, click here .  source: www.abta.com .

ATOL protection scheme:

The ATOL protection scheme means that you have financial protection and would not lose money or be stranded abroad in the unlikely event of the failure of this top travel agent. Many of the flights and flight inclusive holidays on this travel agents website are financially protected by the ATOL protection scheme.

But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate, then the booking will not be  ATOL protection covered. If you do receive an ATOL protection Certificate but all the parts of your trip are not listed on it, those parts will not be under the ATOL protection scheme.

Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate source: www.atol.org.uk .

Why book with Broadway Travel?

Unrivalled choice Whether you prefer to book your holiday with a UK-based Call Centre or on the Broadway Travel website, you can search for and book cheap packaged holiday deals from all of the UK’s leading tour operators. As a customer with this travel company, many of the offers available to you have been hand-picked by travel experts. These can often include added extras too, providing the perfect finishing touch to a great value holiday deal.

Each of the prices and availabilities is updated continuously, while the exclusive holiday offers, online discounts, and low deposit payment options secure the best travel value possible.

How to use a Broadway Travel discount code?

• Copy the code from the Top10TravelAgents.com main page or the offers on this page! Click on the “Visit [agent]” or “Get Deal” buttons on this page.
• Browse, search and select the holiday you would like to book. Holiday must meet discount code’s terms & conditions.
• On the Payment payment page, enter the code in the box on top of the page and click “Apply Code”.
• The price of your holiday should have had the discount amount taken off. (Any problems entering your voucher code, please contact the travel company, who can direct and help)

*Please note that the Broadway Travel promo codes can only be used when you make a new booking on the payment page! If you have already booked your holiday, the travel company can not add any codes after that.

What Holiday types do Broadway Travel Offers?

Got that holiday feeling? With an All Inclusive holidays escape, no need to put your hand in your pocket with all your holiday needs wants, and desires right at your fingertips. That’s right, your accommodation, flights, food, drink, and entertainment are completely covered. That all inclusive hassle-free escape you’ve been longing for is just a click away at this travel company.

Summer Sun Holidays

Get your passport at the ready because this top travel agent has got some exclusive deals hotter than the sun. Just imagine the sand between your toes, cocktails straight from coconuts, and awesome magical sunsets. Thanks to the low deposits available for 2023 holidays with Broadway Travel, you can make this reality by securing your trip for as little as £49pp!

And there’s plenty of mesmerising sun-kissed destinations to choose from, whether you opt for year-round tropics in the Canary Islands or a great value for money luxurious escape to Madeira – you can find it all covered at Broadway Travel.

There are even historical retreats to Greece in ancient hotspots such as Rhodes, Corfu and Crete or maybe Majorca’s 262 beaches are more your scene?

Family Holidays

Looking forward to taking your next break with the family, or looking for somewhere special to book your next all inclusive trip with the kids?

With over 350 destinations on offer, there are plenty of child-friendly options to head to – whether it’s your little one’s first all inclusive getaway or you’ve got the teenagers in tow.

From the jam-packed attractions of some of Spain’s most famous resorts, to quieter towns offering safe beaches and a welcoming atmosphere.

What is Broadway Travel Phone Number?

Call for all inclusive New Bookings: Call a member of our Sales Team who will be happy to help 020 3368 6221 Monday to Sunday: 9am to 5pm

For amendments, all inclusive Holidays extras and FAQs: 0191 600 0546 Monday to Sunday: 9am to 5pm

Contact by Post: Broadway Travel | Floor 5 | Jansel House | 648 Hitchin Road | Luton | Bedfordshire | LU2 7XH

Social Media: Facebook Twitter Instagram

How do other Broadway Travel reviews compare to Top 10 Travel Agency Reviews?

With there being 2 types of travel agency reviews that you can come across online – expert reviews and the more traditional customer travel agency reviews.

• The expert travel agency reviews will usually provide you with an unbiased evaluation of an UK agency and will highlight its pros and cons.
• A customer review, on the other hand, will offer a more subjective view of an OTA website. It will be sharing personal experience and will most likely focus on a certain feature that wasn’t that good.

Flight only

Overall rating.

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FAQ has 4 sections – drop down with questions and answers when section is selected.

• Covid-19 Policy
• Payment Related
• Airfare/Hotel
• Shows/Meals

What is Custom Travel Insider’s policy related to Covid-19 for Broadway Across America trips?

Custom Travel Insider (“CTI”) is the official travel provider for Broadway Across America trips.

In most instances, a patron’s postponed trip will be transferrable to the new set of dates. The most challenging categories to carry over the value of, are from a postponed trip are hotel and show tickets. Show tickets are generally non-refundable and usually not exchangeable to new dates. The transferability of a hotel to new dates is often possible, though it cannot be guaranteed. If rescheduling for a different trip than the postponed one, there may be a difference in package cost.

The CTI team for Broadway Across America Travel will work with you to manage your airline credit and ensure that you are re-booked on comparable flights (subject to availability) for your new travel dates. Generally, an airfare credit is good for a year from the date of ticketing.

Should a patron prefer to cancel, we will work with that patron on the options available. Given certain non-refundable commitments that were made to various elements of the travel programs at the time of booking, a full refund is generally not available. However, because we are working in partnership with our vendors to reschedule trips that honor the financial commitments previously made, an exchange to a later date will allow us to work toward maximizing the transferability of the original trip to the newly rescheduled one.

If a patron would like to inquire about transferring his or her trip to a family member, this is another available option (note that any ticketed airfare will need to be credited in the original traveler’s name). 

What is Broadway Across America Travel & Events?

For more than two decades, Broadway Across America Travel & Events has been providing comprehensive insider theatre travel experiences for its patrons across the United States and Canada. The core of our trip offerings typically includes 12 to 15 excursions to New York City/Broadway each year, two to three international destinations and unique access opportunities in select U.S. cities including Nashville (the CMA Awards each November), New Orleans, Boston, Chicago, Las Vegas and San Francisco/Napa/Sonoma.

Our international programs have included London’s West End, Ireland, Northern Ireland, Paris and Spain with plans to expand to Italy, Scotland and beyond.

Do I need to be a Broadway Across America subscriber to purchase a travel package?

No. In fact, you may have gotten on our list through a single ticket purchase at some point to a Broadway Across America production. All are welcome to join us. Just bring your love of theatre and travel and we will take care of the rest!

How can I be added to your email distribution list regarding future travel offerings?

Please email us at [email protected]  with your name, home address, and phone number and we will have you added to the list. The additional contact info helps ensure that we don’t have duplicate listings in our database.

How do I book a trip?

Please call us at (877) 284-4222 (toll-free) or  (201) 857-3523 . You may need to call the (201)  number from most Canadian locations.

What happens after I book my trip?

After your places have been confirmed and deposit paid, you will receive an email confirmation and then a separate email with a flight confirmation.

Two to three weeks before your departure date, you will receive an easy-view, easy-print (should you choose to) comprehensive itinerary including confirmation numbers, a schedule of events and tips for making the most of your time in the destination city.

Your show tickets are distributed in person as part of a welcome packet you will receive from your host staff at the hotel.

Where are Broadway Across America Travel guests from?

Our guests are drawn from all over the U.S. and Canada from mostly mid-sized to major markets, but some from smaller towns as well. As such, your group will be an aggregate of theater fans from all around North America with whom you will enjoy good conversation during group meals and tour experiences.

What types of folks travel with Broadway Across America?

Our guests have ranged from 6 to 93! Most are in their 30s to 70s, and we do get our share of teens and younger experiencing Broadway with their parents and grandparents. Broadway Across America travelers include sisters, girlfriends, mothers and daughters, couples and plenty of singles too.

Can my guest travel from a different city than I do?

Yes. That is fairly common among our travelers. If we can, we will look to coordinate your flights to arrive at a similar time at the same airport. On occasions where this is not possible, it may be necessary to add an extra sedan service to accommodate the separate arrival (and perhaps departure as well).

Payment Related:

What is the payment schedule for purchasing a package.

There are non-refundable deposits of $750 per person for a U.S. destination for an international package. The balance is then due 60 days prior to the trip for a U.S. destination and 75 days prior for an international package.

What forms of payment do you accept?

We accept Visa, MasterCard and American Express, as well as payments via check or money order.

Can I change my form of payment from my deposit when my balance is due?

Yes. Simply notify a member of our team if you have a replacement credit or would like to have your balance applied to a different card.

Are there any additional costs for taxes and gratuities beyond the stated package costs?

There are no taxes on the package cost as taxes are already accounted for in each individual trip component. Gratuities for group meals and transportation have been arranged. Any gratuities for hotel personnel such as bell or maid staff are at the discretion of each guest.

What is your cancellation policy?

You may cancel your trip package purchase on a courtesy basis at no charge within 3 days of booking, provided we have not yet booked your airfare. For a courtesy cancellation in which your airfare has been booked and more than 24 hours have passed, your responsibility will be limited to your airfare cost which will be returned to you as a credit, subject to airline guidelines (including change fees) when applying that credit to future travel. Outside of the courtesy cancellation period, our official cancellation policy is as follows (this policy will also be on the 2nd tab of your confirmation/purchase order which will be emailed to you):

• A package cancellation request made more than 60 days (75 days for an international trip) prior to a trip is the responsibility of the guests at 50% of the total trip cost.
• A package cancellation request made more than 31 to 60 days (75 days for an international trip) prior to a trip is the responsibility of the guests at 75% of the total trip cost.
• A package cancellation request made 30 days or less prior to a trip is non-refundable.
• We ask that all cancellation requests be submitted via email to   [email protected] .  Of course, you may also call to discuss your consideration of canceling with one of our representatives.

While this is the official cancellation policy, there are other options including finding someone to take the place of someone who cannot travel. We also may have someone on our waiting list who would be able to assume most elements of your trip, thus potentially reducing your obligations to less than those stated above. Again, in most instances, you will at least be responsible for the cost of your airfare. In the event of a cancellation, you will have a credit with the airline which can be applied to a new flight for up to a year from the time of booking.

What happens in case of inclement weather?

Generally speaking if planes are still flying and the theatres are open, the weekend will proceed as scheduled. If your particular flight is canceled due to weather (or other reasons), we will work with you and the airline to get you here in the most timely and efficient manner.

Do you offer trip insurance?

Yes.  “Cancel for any reason” trip insurance is available at 7% of your overall trip cost for our domestic travel packages and can be added at the time of booking or within 3 days of booking an excursion. For example, for a $5500 trip for 2, the trip insurance cost would be a total of  $385.   A trip can be canceled without documenting a particular medical, personal or family reason for doing so. Trip cancellation insurance covers all components of your trip except for airfare. Airlines have discontinued change fees; therefore, canceling guests now receive airline credit for the full amount of their ticketed flights . We do request  at least  48 hours’ notice (phone call followed by an email) whenever possible, but realize that is not always possible.

Airfare/Hotel:

Is my city included among the most major markets for which airfare is included in the package.

Most major U.S. airports (and many mid-sized as well) are included. However, some mid/major city pairings may require a supplement depending on how close the trip is confirmed relative to the travel dates. Specific airline/flight number requests can also occasionally also trigger a supplement.

How about Canada?

We welcome guests from the Canadian provinces. The majority of Broadway Across Canada cities/airports will come with an airfare supplement cost. Your representative can assist you in determining what your supplement would be, if there is one.

When is airfare booked?

In most instances, airfare can be booked the day you reserve your trip.

Can I customize a package without airfare?

Yes, if you would like to drive, take the train, or book your own airfare by redeeming points or miles  or flight credit , we can customize your trip package cost. Please inquire as to the cost reduction.

Can I still be picked up at the airport if I book my own airfare?

Yes, we just ask that you provide you’re flights details to our team once your flight is booked.

Can I pay to upgrade my flight to First/Business Class?

Certainly. Your representative will advise you as to the cost difference.

Can I earn miles on my flights?

Yes, including group flights which mostly apply to international trips. Please provide your frequent flyer number at the time of booking your trip.

Can I earn hotel points?

Generally no since it is a group booking. However, your membership in a hotel rewards program may allow you to receive other perks or upgrades.

Can I extend my stay by arriving earlier or staying longer?

Yes, generally we will be able to extend a group rate to you. Please inquire with your representative. Your sedan service and airfare can be adjusted according to your customized travel dates. Also, many of our guests coming from the Pacific time zone will elect to come in a day early to get a head start on the time change.

Shows/Meals:

How are the seats for the shows.

All of our seats are orchestra/front mezzanine seats, the top category for groups in Broadway theatres. Within that category, most of our tickets are in the orchestra as the front mezzanine is limited to the first few rows. New York City theatres are generally quite intimate compared with spacious venues you might have in your home market.

Can I replace a scheduled show with another one of my choosing?

Yes, if you have seen a particular show in our program or have your heart set on a particular show that’s not part of the weekend, please inquire as to the option to make a substitution. There may be a cost difference for the replacement show.

Can I add a 4th show?

Yes, the schedule for most of our packages leave a space where a 4th show could be added – either on your own or through Broadway Across America Travel.

What meals are included in the package?

The meal inclusions are the welcome dinner on the first night and our traditional group Q & A lunch at Sardi’s.   Each meal is a full buffet or set of menu selections including cocktails, dessert and coffee.  We can also accommodate dietary considerations such as vegetarian and gluten-free.

Is transportation provided to the shows?

No, our hotels are in the theatre/midtown district and it is generally much easier to get around on foot than via transportation. That said, a few of our weekends do include transportation for certain components, including the Tony Awards at Radio City Music Hall, the CMA Awards in Nashville, and some of our shopping tours.

Can you accommodate guests with disabilities?

Yes, the hotels have elevators as well as handicapped rooms of various types, which we can request. Most of our restaurant locales do offer an elevator option as needed. We can also request wheelchair seating (a seat which is removable for a wheelchair or scooter) or aisle seats for patrons with some mobility limitations. Access to restrooms in the theaters can vary greatly so that is a consideration during show time.

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Reviews 4.7.

4,169 total

Most relevant

always excellent customer service

always excellent customer service. Lorraine Postma ensured that i had the best choice. very patient and called back when she said she would. Broadway travels takes away the stress of booking a holiday.

Date of experience : April 05, 2024

Booked with Broadway through Facebook

Booked with Broadway through Facebook, so i suppose it was abit risky having never heard of the company before. Spoke with a lovely lady called Annie both through Facebook and on the phone and she was very helpful considering I had no clue what I wanted really. A few weeks later decided to change my booking as wanted a larger room. Again I was very undesisive and back and too and Annie was super super helpful and saw it the whole way through with me. Always got back to me and rang me back. Totally happy with what I've now booked and I can't wait!!

Cierney was very helpful

Cierney was very helpful with our booking & found an even better deal for the 5 night holiday in Hvar...when we asked for a 7 night break if possible. It came out cheaper!

Date of experience : March 29, 2024

Booked with Broadway Travel on-line

I booked with Broadway Travel on-line. I found the website fairly easy to work my way through - both with looking at hotels and areas/countries; and in completing the booking information. Subsequently I telephoned them with a question about the airport/hotel transfers. Although I had a long wait to be connected to a customer service person, she was friendly, knowledgeable and was able to answer my questions easily and helpfully. Very happy with them.

Date of experience : March 23, 2024

Reply from Broadway Travel

This is great to hear Susan - we are very proud of our website - we do apologise for the wait to get through to our team, we are very busy at present, however please be aware that you can send a message to them on managemybooking and they will respond as quickly as they can. We all hope you have a wonderful holiday and thank you again - Team Broadway Travel

Due to work commitments had to call and…

Due to work commitments had to call and ask if amendment to holiday was possible, apart from the initial 25 mins wait on phone to get through to an assistant everything went smoothly, next day quote was emailed through, next day i phoned and confirmed and paid the additional amount due to increased pricing for different week. Very helpful assistants from beginning to confirmation.

Date of experience : April 06, 2024

Very straightforward experience

Very straightforward experience. Price was clear at every stage - both the total and the price per person. Extras such as transfers and baggage were cheaper than on comparable sites.

Date of experience : March 25, 2024

Helen, thank you for your positive comments and feed back regarding our website. It fabulous to hear to how easy and informative our customers are finding it, excellent!! we really appreciate your 5* review -Team Broadway Travel

Excellent service from Rebecca…

Excellent service from Rebecca Aljabbar. Took time to look at different room types so we chose the room that best suited us. Thanks again

Date of experience : April 04, 2024

I’ve booked with Broadway for many…

I’ve booked with Broadway for many years, usually through Travelzoo offers and every time they provide fantastic deals and brilliant service. We’ve just booked for July 2024 and I expect nothing less than the usual high standards. We dealt with Lorraine this time who was absolutely brilliant.

Date of experience : March 30, 2024

Simon, thank you and it is great to see you back again - we are delighted that you found Lorraine's service to be brilliant, we will ensure she sees your lovely feedback and we hope you have another wonderful holiday - Many thanks again - Team Broadway Travel

Great company overall.

I cannot fault the booking experience at all very straightforward and very competitive prices, but I had to unsubscribe from the offers as I had so many emails it was intrusive and a bit annoying, sorry about that . In every other aspect a great experience

All booked and sorted for the end of April!

I received one of my regular emails from Broadway and quickly saw a holiday for my wife and I. However, I did have some questions and used the on-line chat. I was not sure if I would get AI or a robot, but got a human who offered to call me. Michael answered all my questions satisfactorly and did my booking for me over the phone. This was really excellent service. The price we got was really good and we are how looking forward to an all-inclusive holiday in Turkey at the end of April. We have used Broadway Travel before and always had great holidays.

Morning Ian and we are very grateful for your review and feedback regarding our booking process and Michael's service. We work very hard to provide excellent personalised service no matter which means of communication are used and we really appreciate your feedback and your repeat custom. Please do not hesitate to contact us if you have any queries and we hope you enjoy the delights Turkey has to offer! Many thanks, Team Broadway Travel

Would not TRY to use them again

Would not TRY to use them again THEY Expect verbal agreement to be sufficient to hand over just under £3000 The answer to this reasonable contractual request is YOU Have IT VERBALLY NO WAY IS THIS RIGHT WAY FOR CUSTOMERS. ...too dodgy for everyone PLEASED to REPORT TODAY 3pm LISA CALLED to clarify the interaction re our calls VEdy helpful very pleased for Lisa's help Both of us sorry for the...misunderstanding we have been customers for .many years Thanks hope to hear from you ASAP re our special event

Date of experience : April 03, 2024

Hi Raymond, we are grateful for your updated review and pleased the confusion was resolved. Your feedback is extremely valued and we appreciate the time you have taken to send us your comments which has given ourselves the opportunity to investigate. We will also gladly support your latest request and will be in touch soon. Many thanks from all the team at Broadway Travel.

Very Helpful Staff

Micheal Evans was very helpful and managed to arrange a holiday for us in Egypt.

No Pressure

A call centre in India was not what I expected when contacting Broadway Travel. However this turned out to be a very pleasant experience. My contact was Diana (pseudonym - as it is easier for U.K. clients than Indian names) and she was extremely helpful checking all options for the holiday and flight package I was interested in. She sent me the quotes by e-mail so that I could consider the options at my leisure. Once the decision had been made I contacted her again and she made all the arrangements. No pressure to buy, no pushy sales pitch for add ons, just helpful and concise information. I would normally book everything myself - the flights on line and hotel direct. Broadway Travel certainly saved me money, time and stress. Would happily use Broadway Travel again to book a holiday.

Date of experience : March 20, 2024

Charles - thank you so much for taking the time to leave your feedback and 5* review. We are very pleased that you found your booking experience with Diana to be easy and helpful. We are extremely proud of the service that our agents provide, and it makes our day to know that you appreciated all of her hard work too! We all hope you have a wonderful holiday and please remember that we are here to help if you have any further queries - Many thanks - Team Broadway Travel

Very slow in answering the phone

It took 25 minutes to be connected to a member of staff to answer my question. When I finally got to ask my question it was answered very efficiently by a very helpful, pleasant lady.

Date of experience : March 24, 2024

Broadway are the Best

Another wow encounter with Broadway team! I tried to book extra legroom seats with the Wizz Air return for my April holiday, but the airline site was a nightmare even though I had the right reference, so I went back to Broadway where Alivia was charming but had repeated problems with the Wizz site so promised to call me back in the afternoon when it was responding. She did, having got all of what I’d asked for plugged in so was able to go to payment and be done in moments and then sent through the confirmations instantly. Effective, considerate, reassuring. Thank you Alivia. Top marks to Broadway again!!

Date of experience : March 27, 2024

WOW Peter - this makes our day! We all face issues with technology every day but as you point out, its how the issues are addressed and resolved that makes great service stand out and we are over the moon that you found Alivia to be so professional and efficient. Alivia has also asked us to pass on her heartfelt thanks for your amazing comments. Have a wonderful holiday and please do not hesitate to contact us again if you have any queries - Many thanks, Team Broadway Travel

Very helpful when I phoned

Very helpful when I phoned. Paperwork came through when expected. First time we have booked with Broadway so look forward to seeing if our holiday meets expectations.

Date of experience : March 22, 2024

Thank you for your booking and for your 5* review Ann. We are sure you will have a wonderful holiday and please remember that we are here to help if you have any queries - Team Broadway Travel

Good value for money

Good value for money. I disregarded package holidays years back because it was so much cheaper to buy everything separately. Broadway have converted me back to combining a holiday into one provider. Have four holidays booked this year, two paid for separately and two with Broadway. Good service too.

This is amazing to hear Roger. We really appreciate your lovely feedback and we hope you have the best holidays and look forward to seeing you back again soon! Many thanks - Team Broadway Travel

We booked with Donna and she couldnt…

We booked with Donna and she couldnt have been more helpful. Great service from start to finish and always nice to deal with someone who makes the transaction enjoyable. She answered any questions I had as a first time cruiser and got us a great price on a good package. Thanks again and i wouldn't hesitate to use Broadway again in the future!

James, we are so pleased reading your 5* review, as is Donna! We agree that booking your cruise should be an enjoyable and exciting call and we cant thank you enough for your kind words for Donna, who also sends you her heartfelt thanks. We all hope that you have a wonderful first time cruising, we know you will love it so much and we look forward to being of assistance again to you in the near future. Many thanks again - Team Broadway Travel

Great customer service

Booked a holiday online via an offer, and immediately realised I'd made a mistake and booked the wrong room. Called first thing and spoke to Hannah who was very understanding, talked me through the steps she could take and possible outcomes. Got a call less than five hours later and she'd managed to resolve my issue and update my booking. Absolutely delighted with the customer service would absolutely use them again.

Date of experience : March 21, 2024

Morning Liz and wow what a review! We have shared your feedback with Hannah, she is thrilled and asked us to pass on her thanks for your time and lovely comments. We hope you have a fabulous holiday and look forward to seeing you again! Many thanks - Team Broadway Travel

Dynamic zDuo

Both Natasha and kayleigh went out of their way to get us and book the holiday we wanted such charming and helpful girls

Hi Anne - this is amazing reading and the girls will be over the moon with your kind comments - Many thanks again and have a wonderful holiday - Team Broadway Travel

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Broadway Travel   Reviews

In the Travel agent category

Visit this website

Company activity See all

Write a review

Reviews 4.7.

4,169 total

Most relevant

always excellent customer service

always excellent customer service. Lorraine Postma ensured that i had the best choice. very patient and called back when she said she would. Broadway travels takes away the stress of booking a holiday.

Date of experience : 05 April 2024

Booked with Broadway through Facebook

Booked with Broadway through Facebook, so i suppose it was abit risky having never heard of the company before. Spoke with a lovely lady called Annie both through Facebook and on the phone and she was very helpful considering I had no clue what I wanted really. A few weeks later decided to change my booking as wanted a larger room. Again I was very undesisive and back and too and Annie was super super helpful and saw it the whole way through with me. Always got back to me and rang me back. Totally happy with what I've now booked and I can't wait!!

Cierney was very helpful

Cierney was very helpful with our booking & found an even better deal for the 5 night holiday in Hvar...when we asked for a 7 night break if possible. It came out cheaper!

Date of experience : 29 March 2024

Booked with Broadway Travel on-line

I booked with Broadway Travel on-line. I found the website fairly easy to work my way through - both with looking at hotels and areas/countries; and in completing the booking information. Subsequently I telephoned them with a question about the airport/hotel transfers. Although I had a long wait to be connected to a customer service person, she was friendly, knowledgeable and was able to answer my questions easily and helpfully. Very happy with them.

Date of experience : 23 March 2024

Reply from Broadway Travel

This is great to hear Susan - we are very proud of our website - we do apologise for the wait to get through to our team, we are very busy at present, however please be aware that you can send a message to them on managemybooking and they will respond as quickly as they can. We all hope you have a wonderful holiday and thank you again - Team Broadway Travel

Due to work commitments had to call and…

Due to work commitments had to call and ask if amendment to holiday was possible, apart from the initial 25 mins wait on phone to get through to an assistant everything went smoothly, next day quote was emailed through, next day i phoned and confirmed and paid the additional amount due to increased pricing for different week. Very helpful assistants from beginning to confirmation.

Date of experience : 06 April 2024

Very straightforward experience

Very straightforward experience. Price was clear at every stage - both the total and the price per person. Extras such as transfers and baggage were cheaper than on comparable sites.

Date of experience : 25 March 2024

Helen, thank you for your positive comments and feed back regarding our website. It fabulous to hear to how easy and informative our customers are finding it, excellent!! we really appreciate your 5* review -Team Broadway Travel

Excellent service from Rebecca…

Excellent service from Rebecca Aljabbar. Took time to look at different room types so we chose the room that best suited us. Thanks again

Date of experience : 04 April 2024

I’ve booked with Broadway for many…

I’ve booked with Broadway for many years, usually through Travelzoo offers and every time they provide fantastic deals and brilliant service. We’ve just booked for July 2024 and I expect nothing less than the usual high standards. We dealt with Lorraine this time who was absolutely brilliant.

Date of experience : 30 March 2024

Simon, thank you and it is great to see you back again - we are delighted that you found Lorraine's service to be brilliant, we will ensure she sees your lovely feedback and we hope you have another wonderful holiday - Many thanks again - Team Broadway Travel

Great company overall.

I cannot fault the booking experience at all very straightforward and very competitive prices, but I had to unsubscribe from the offers as I had so many emails it was intrusive and a bit annoying, sorry about that . In every other aspect a great experience

All booked and sorted for the end of April!

I received one of my regular emails from Broadway and quickly saw a holiday for my wife and I. However, I did have some questions and used the on-line chat. I was not sure if I would get AI or a robot, but got a human who offered to call me. Michael answered all my questions satisfactorly and did my booking for me over the phone. This was really excellent service. The price we got was really good and we are how looking forward to an all-inclusive holiday in Turkey at the end of April. We have used Broadway Travel before and always had great holidays.

Morning Ian and we are very grateful for your review and feedback regarding our booking process and Michael's service. We work very hard to provide excellent personalised service no matter which means of communication are used and we really appreciate your feedback and your repeat custom. Please do not hesitate to contact us if you have any queries and we hope you enjoy the delights Turkey has to offer! Many thanks, Team Broadway Travel

Would not TRY to use them again

Would not TRY to use them again THEY Expect verbal agreement to be sufficient to hand over just under £3000 The answer to this reasonable contractual request is YOU Have IT VERBALLY NO WAY IS THIS RIGHT WAY FOR CUSTOMERS. ...too dodgy for everyone PLEASED to REPORT TODAY 3pm LISA CALLED to clarify the interaction re our calls VEdy helpful very pleased for Lisa's help Both of us sorry for the...misunderstanding we have been customers for .many years Thanks hope to hear from you ASAP re our special event

Date of experience : 03 April 2024

Hi Raymond, we are grateful for your updated review and pleased the confusion was resolved. Your feedback is extremely valued and we appreciate the time you have taken to send us your comments which has given ourselves the opportunity to investigate. We will also gladly support your latest request and will be in touch soon. Many thanks from all the team at Broadway Travel.

Very Helpful Staff

Micheal Evans was very helpful and managed to arrange a holiday for us in Egypt.

No Pressure

A call centre in India was not what I expected when contacting Broadway Travel. However this turned out to be a very pleasant experience. My contact was Diana (pseudonym - as it is easier for U.K. clients than Indian names) and she was extremely helpful checking all options for the holiday and flight package I was interested in. She sent me the quotes by e-mail so that I could consider the options at my leisure. Once the decision had been made I contacted her again and she made all the arrangements. No pressure to buy, no pushy sales pitch for add ons, just helpful and concise information. I would normally book everything myself - the flights on line and hotel direct. Broadway Travel certainly saved me money, time and stress. Would happily use Broadway Travel again to book a holiday.

Date of experience : 20 March 2024

Charles - thank you so much for taking the time to leave your feedback and 5* review. We are very pleased that you found your booking experience with Diana to be easy and helpful. We are extremely proud of the service that our agents provide, and it makes our day to know that you appreciated all of her hard work too! We all hope you have a wonderful holiday and please remember that we are here to help if you have any further queries - Many thanks - Team Broadway Travel

Very slow in answering the phone

It took 25 minutes to be connected to a member of staff to answer my question. When I finally got to ask my question it was answered very efficiently by a very helpful, pleasant lady.

Date of experience : 24 March 2024

Broadway are the Best

Another wow encounter with Broadway team! I tried to book extra legroom seats with the Wizz Air return for my April holiday, but the airline site was a nightmare even though I had the right reference, so I went back to Broadway where Alivia was charming but had repeated problems with the Wizz site so promised to call me back in the afternoon when it was responding. She did, having got all of what I’d asked for plugged in so was able to go to payment and be done in moments and then sent through the confirmations instantly. Effective, considerate, reassuring. Thank you Alivia. Top marks to Broadway again!!

Date of experience : 27 March 2024

WOW Peter - this makes our day! We all face issues with technology every day but as you point out, its how the issues are addressed and resolved that makes great service stand out and we are over the moon that you found Alivia to be so professional and efficient. Alivia has also asked us to pass on her heartfelt thanks for your amazing comments. Have a wonderful holiday and please do not hesitate to contact us again if you have any queries - Many thanks, Team Broadway Travel

Very helpful when I phoned

Very helpful when I phoned. Paperwork came through when expected. First time we have booked with Broadway so look forward to seeing if our holiday meets expectations.

Date of experience : 22 March 2024

Thank you for your booking and for your 5* review Ann. We are sure you will have a wonderful holiday and please remember that we are here to help if you have any queries - Team Broadway Travel

Good value for money

Good value for money. I disregarded package holidays years back because it was so much cheaper to buy everything separately. Broadway have converted me back to combining a holiday into one provider. Have four holidays booked this year, two paid for separately and two with Broadway. Good service too.

This is amazing to hear Roger. We really appreciate your lovely feedback and we hope you have the best holidays and look forward to seeing you back again soon! Many thanks - Team Broadway Travel

We booked with Donna and she couldnt…

We booked with Donna and she couldnt have been more helpful. Great service from start to finish and always nice to deal with someone who makes the transaction enjoyable. She answered any questions I had as a first time cruiser and got us a great price on a good package. Thanks again and i wouldn't hesitate to use Broadway again in the future!

James, we are so pleased reading your 5* review, as is Donna! We agree that booking your cruise should be an enjoyable and exciting call and we cant thank you enough for your kind words for Donna, who also sends you her heartfelt thanks. We all hope that you have a wonderful first time cruising, we know you will love it so much and we look forward to being of assistance again to you in the near future. Many thanks again - Team Broadway Travel

Great customer service

Booked a holiday online via an offer, and immediately realised I'd made a mistake and booked the wrong room. Called first thing and spoke to Hannah who was very understanding, talked me through the steps she could take and possible outcomes. Got a call less than five hours later and she'd managed to resolve my issue and update my booking. Absolutely delighted with the customer service would absolutely use them again.

Date of experience : 21 March 2024

Morning Liz and wow what a review! We have shared your feedback with Hannah, she is thrilled and asked us to pass on her thanks for your time and lovely comments. We hope you have a fabulous holiday and look forward to seeing you again! Many thanks - Team Broadway Travel

Dynamic zDuo

Both Natasha and kayleigh went out of their way to get us and book the holiday we wanted such charming and helpful girls

Hi Anne - this is amazing reading and the girls will be over the moon with your kind comments - Many thanks again and have a wonderful holiday - Team Broadway Travel

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01438 716 200

Off Broadway Travel are proud to have office locations in Hertfordshire and Kent, details of which can be found below. If you would like to book travel by appointments for either location, or, have a query that you would like some help with please do not hesitate to get in touch.

We are always on hand to help and advise. If you need to talk to us about an existing holiday or enquire about a new idea we would only be too happy to help. You can either talk over the phone or book an appointment to come to us.

TRAVEL BY APPOINTMENT

24 hour emergency, office number, welwyn, hertfordshire, tenterden, kent, physical address, opening hours monday - friday 09:30 until 17:30 saturday 09:30 until 13:00 sun day closed, write a review.

We are very passionate about our business and interested in what people have to say about their holidays. Your review can help us improve next time. Perhaps there was a specific part of your holiday that you would like to inform others about or to thank a member of staff. Please take the time to write a review either on our Facebook page or contact us directly. 

INFORM OTHERS OF YOUR EXPERIENCE

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HAD OR HAVE AN ISSUE?

We always book with tour operators we know, trust and that we have a great working relationship with. On the very rare occasion that something should or does go wrong we need to hear about it so that: One; you as a paying customer are treated with the utmost respect and deserve a valid reason as to why said issued occurred. Two; so services can be improved upon so that it doesn't happen again. Three; the tour operator is made away so they can do their own investigations. It is important to let us know as in some extreme circumstances you may be due compensation. If you are currently on holiday and need immediate assistance please contact us on the mobile number provided.

HOLIDAY COMPLAINTS

24 hour emergency number.

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18-20 Prospect Place, Welwyn, Hertfordshire, AL6 9EN

[email protected]   |  Tel: 01438 716 200

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