celebrity cruises headquarters phone number

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Celebrity Cruises Corporate Office Comments

Posted by anonymous.

I have been on 5 cruises and am a member of the "Captains Clubs. I wish to tell you how disgusted and sad it makes me that someone in your organization had decided to use the jeffereson Airplane :WHITE RABBIT" song as a theme for your cruise lines. In this day of opiates being one of the major issues in our lives, you use a song saying" this one is for this and this pill is for that and the one mother gives you does noting at all. YOU SHOULD BE ASHAMED. And I dont believe this will necessarily bring my customers. I for one will consider not using your lines again. Let me add, my poor 35 yr old daughter is addicted to opiods and methamphetamine. I question how many of your clients have family similar. PS you should fire your ad agency. This ad is offense.

Posted by Mark

Can someone explain why I must provide Prepay gratuities before I board the ship. I always thought that a tip was offered after good service was provided and not before.

I have been trying to clarify info regarding a booking for two weeks. The service department is horrendous! I'm ready yo cancel because I can get no info!

Posted by Joan P

We are taking back-to-back cruises aboard the Reflection in April/May 2015. We booked using Choice Air. What a rip off. We decided to upgrade from economy to Business class on the same flights. We were told that we would be charged the difference between the two classes (which is fine) and an additional $150 per person for the change. If I would have booked directly with the airline, it would have been a lot cheaper (only the difference between the two fares.) I plan on posting this on Trip Advisor and Cruise Critic, advising people not to use Choice Air. It certainly does not bode well for Celebrity Cruises to contract with a company such as this. In this case, hopefully the pen will be mightier than the sword.

Posted by helen647

Tried speaking with Celebrity gift department today about sending a birthday gift to a friend who is sailing on Dec. 9 from Aukland, New Zealand. My friend lives in Australia and, of course, booked her cruise in Australian dollars. I am in the US. Because she booked in AUS $, Celebrity(who is based in Miami, FL) is unable to figure out how to bill me directly in US dollars. Here I am trying to spend money with their company and they can't figure it out. Oh well - their loss!

Posted by Bellafiore 8238

We just finished our 7th cruise with Celebrity in Aqua Class. We made the mistake of adding the Celebrity 5-day land package prior to our Alaskan cruise. Celebrity does not have good accommodations in Denali. We should have rented a car and made our own plans. We also found to our surprise that Alaska has rain 70% of the time and that unless you get a good day as in all the pictures, all you see is fog and rain. We did enjoy the cruise itself, but did have a problem with the internet manager. On the third day of the cruise we learned that we had to have our Android tablet on airplane mode to avoid an automatic connection to the internet aboard the ship. The IT manager refused to make any adjustments, but fortunately the customer service supervisor deleted all of the disputed charges and gave us $100 in shipboard credit for our aggravation.

Posted by snewoce

What's the problem with these people? I tried to book a Canadian cruise on line, and their web site is full of broken links and problems. I tried to call their help line, and got a seemingly unending string of commercials until I hung up. Is this the sort of service I should expect on their ship? I'll look elsewhere for a cruise!

Posted by Richard

I've made a dozen cruises with Celebrity and have an Elite+ ranking in their Captains Club, and I have to say their customer service interface is getting worse and worse. Their web site constantly has broken links and endless loops or just hangs. Today I tried multiple times to call to make a payment on a booked cruise and the wait times quoted were 37, 31, 34, 78 and 56 minutes. Unacceptable. Then I tried calling the Captains Club and after 20 minutes listening to commercial announcements, no one ever did answer. And no one answers their e-mails either. Memo to Celebrity HQ: Please, please, please pay attention to your customer service, it's going to kill your business.

I have been trying to get Celebrity to add to my booking confirmation of the onboard credit that was given to us, I have called three times since our booking and final payment and continue to be told that it will be taken care of. I am concerned that if it is not in writing on our contract, it won't show up once on board. Today I have been on hold for over a half hour. I am calling again, and will continue to until this is taken care of.

Posted by Upset22

I have been trying to talk to someone at Celebrity about a cruise we have book for three days. Does not matter what time of day I have been on hold as long as 45 min. It seems not that we are booked you can't get ahold of them.

I just got off the Celebrity cruise ,December 29th -5th January . I was on the Silhouette. I was disappointed this time ( this was my 5th Cruise with Celebrity ) . The magic has gone . The Officers did not bother to acknowledge you ,the food was OK quite often dry . The activities during the day were non existence

Will be my first cruise on any cruise line, I have been treated extremely well by corporate employees, I just have one question what pier at Fort Lauderdale does my cruise depart from tomorrow January 5, 2014, due to depart at about 4:30 EST.

Posted by sullyman

choice air is a joke. We booked thru them and got awful seats that were not next to one another on a 20 hr flight 13 in air I had to pay an extra $259 to get seats together and with a little more room because as i explained to them earlier I have a new knee that needs room for a 6 ft 4 in person. I have taken over 35 cruises with over 16 being on Celebrity. Customer loyalty is usually earned not just a Given.Wish me luck on Dec !10th.

Posted by Daveflorida

We were leaving for Alaska on Sep 6, 2013 and the cruise was cancelled. We are receiving a 25% future credit. What a joke called corp office no one will talk to us. We're out $2000 in RV rental, transfers, airline tickets ect. Also my vacation was schedule for two weeks what a waste. I'm a Diamond Puls member with RCL this is how you treat you customers? If your into customer service then call me. Until then stay away from this cruise line unless your wealthy.

Posted by kenadell

Can you explain why the cruise I booked on 14th March and paid for with early booking $75 on board credit sailing on 14 June. is now with tour operators at With on board credit $75 plus a free excursion in Bergen. I have been on 32 cruises with all company's and am quite used to late discount of on board credit or free parking. as sweeteners. But a 43% reduction for same cabin etc.I think my fellow guests who booked early will be getting in touch with review sights and newspapers, to hi light such injustice.This is reduction of & for me and my wife Infinity cruise booking ref. I have sailed on Equinox on 5 October 2012 which was O.K. kenadell

Have sailed on 6 celebrity ships and have 3 cruises booked thru 2014,My june 2013 alaska with fanily is starting to sour.Celebrity's staff and amazing ships have won our loyalty and vacation dollars repeatedly but today i am questioning if celebrity is treating it's loyal,early booking passengers with equal zeal.I understand inside 75 days of sailing and with full payment made that passenger can not recieve discounts afforded new bookings(redidence discounts being newly offered).This makes me truky wonder how Celebrity values myself and the many loyal customers who book as I do.I feel policy is unfair has made me question Celebritys loyalty back to it;s repeat customers.Celebrity has nanaged to set itself apart from it's competion by offering unsurpassed service and commitment to it's passengers,it should be carefull to not slip backward from those hard won battles by not offering the same value to all it's passengers.This practice is offensive and only serves to make passengers rethink there relationship with their cruise line partner.Hard won loyalty is difficult to obtain but when earned should not be risked for an unjust booking policy.

Posted by sea

Waiting to board Reflection cruise 3/16/13. Put in line for 1 3/4 hour in freezing air no restroom break, just standing in agony. Blame put on TSA & Customs work slow down. BS!

A CRUISE OF TWO EXTREMES....Booking We have been on 14 cruises (4 on Celebrity) We have never experienced a crew more friendly and professional. HOWEVER...while the food at dinner was good to very good in presentation we have never had dinner food that was as tasteless, sometimes dry and usually tough on any cruise. Our first seating Table #502 of 8 and others on this cruise all felt the same way. Changes need to be made!

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Captains Club phone number or email address

By tromvest , May 25, 2022 in Celebrity Cruises

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I need to contact Captains Club for some points that I did not receive on an activity that I did on Power Up Points and I’m not sure the best way to get a hold of them. I’ve called various phone numbers that I’m told are for captains club but none of them have gone through to CC or I’m on hold for so long that I eventually have to hang up. Is there anybody  that knows a direct email or phone number that somebody will actually respond to in a timely manner? Thank you

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This is what I have.  Note:  I sent an email to the Engagement Centre and never received a reply.  Maybe this will work for you.

14 minutes ago, Oceangoer2 said: This is what I have.  Note:  I sent an email to the Engagement Centre and never received a reply.  Maybe this will work for you.   Captains Club Captain's Club Assistance and Inquiries 1-844-418-6824       Captain's Club Email Address: [email protected]

Thank you for the info. I’ve tried that phone number and can never get anyone to pick up. The recording states a 30 minute hold time but I waited on hold much longer than that and finally had to hang up.

I may have to contact Lisa Perlos office as that seems to be the only way to get any attention. 

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