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When it comes to the top cities all around, they all have a few things in common. Whether it is the bustling cosmopolitan of New York, exotic scenes of Paris, pristine beaches of Manila, or the stunning Middle East beauty of Dubai, travellers always flock to these cities. As a result, flight tickets are always scarce and often over budget. But fret not! With Crystal Travel, you can fly to these premium cities without hassle. We have some of the cheapest flight tickets for all the major cities around the globe. Now, get your flight tickets to the top destination from our website and get ready for your trip.

The world’s best destinations are home to some of the most exemplary attractions around the globe, from the lands across the Atlantic and the Mediterranean to the island continent of Australia and magnificently vast Asia. Planning a trip to any of these destinations can be full of struggles in terms of budget and flight selection. But, do not worry, Crystal Travel has partnered with several airlines to offer some of the most affordable flight deals on your flight booking. Now, you can travel to your favourite destination hassle-free and at affordable prices.

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Crystal Travel LLC has a rating of 4.03 stars from 5 reviews, indicating that most customers are generally satisfied with their purchases. Crystal Travel LLC ranks 179th among Travel Agency sites.

“Smooth Booking Experience”

I booked a flight to Miami with crystal travel around 2 weeks back. Now that my travel is complete, I want to share my overall experience. 1. Website is easy to navigate, providing smooth booking experience 2. They called me after booking to confirm if I have received the tickets. I was impressed 3. They sent me a travel reminder a day before my journey 4. What they committed is what I got during travel I highly recommend them. Hoping for a similar experience in future as well.

“GO AWAY!”

I search airway ticket from Momondo and they are the cheapest one, I jump right in and enter passenger name, dob(ONLY!) no passport info asked(here may be the hints), and then next page, it asked me enter credit card info to pay. Okay, everything good. Then the payment page jump from their page to worldpay(which is fine) and there, I have to enter some repeat info. Okay then. Right after I paid, the next page told me my tickets are on waiting list and asked me to call their phone. Okay, I spent 2 hours calling, lots of waiting, and one of their million staff call back saying my flight price changed, and ask me a higher price one, I refuse and ask for refund, he said it takes 5 days for it. I might update the story later for this. Hope my momey will come back!

Reviews (5)

From the business

Being a part of the Moresand Group that has amassed an experience of over 30 years of flight booking services, Crystal Travel US established its footprint in the United States in 2017. The sole purpose of the group is to render a one-stop solution to all travel needs. We are diligently working on travel-related queries and concerns. This determination has made us one of the most prominent growing travel portals in the US. We aim at providing a vast selection of flights and other travel-related products to meet our customer's requirements. The deals available on our website are the result of extensive research to provide our customers with the best industry prices. We believe in what we serve, thus we claim to offer you the Best Price Guarantee and Price Match Policy, for an affordable and authentic purchase. Our travel experts are established in their knowledge and are best equipped in offering a fine-tailored itinerary to our customers. Partnering with hundreds of Airlines, we bring easy-to-book and budgeted products.

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Company Representative

Travel Protection

At Crystal Travel & Tours, we strongly recommend that you add a travel insurance and emergency assistance plan to your reservation. We offer plans from CSA Travel Protection designed to fit the diverse needs of today’s traveler, with a wide range of coverages and services available at a competitive rate.

Some of the coverages included in the plan are Trip Cancellation, Trip Interruption, Travel Delay, Missed Connection, Medical and Dental, Emergency Assistance and Transportation, Baggage, Baggage Delay, and Rental Car Damage.

What If…

No matter how well planned your trip may be, unexpected problems can inconvenience your travel plans. There are a few scenarios where having travel insurance would be important.

• You are involved in a traffic accident  after trying to avoid a tire in the road while on your way to the airport, causing you to miss your flight.
• You family’s beach  vacation is interrupted  when an incoming hurricane causes mandatory evacuations along the coast.
• Despite your best efforts, both of the  kids get sick  the day before you are supposed to leave for your trip, causing you to cancel your vacation plans.
• The connecting flight you were waiting for is  delayed  due to a storm, leaving you stranded at the airport overnight looking for a hotel.

10-day Free Look

(Provided by CSA’s Designated Provider)

24-HOUR EMERGENCY ASSISTANCE SERVICES

Get a host of emergency assistance services such as medical referral, traveling companion assistance, emergency cash transfer, legal referral, locating lost or stolen items, medication and eyeglasses replacement, embassy and consular services, interpretation/translation assistance, emergency message relay, pet return and vehicle return.

ON DEMAND MEDICAL CARE

Getting sick on vacation is never fun, but it doesn’t have to be difficult to find what you need. With just one call, we can provide you with immediate access to on-call physicians, medical advice, even referral to a physician near you using CSA’s designated provider network of 30,000 physicians and 850,000 service providers worldwide.

Teladoc (Formerly Consult a Doctor  TM)- Connect instantly with a network of physicians for information, advice, and treatment, including prescription medication, when appropriate.

Note: Teladoc services may not be available in all states, and international services may be limited.

No Out-of-Pocket Medical  – If you get sick or injured while traveling, we can get you to a trusted provider and even handle the payment for acute treatments up to $1,000.

IDENTITY THEFT RESOLUTION

The Identity Theft Resolution Services become available on your scheduled departure date for your trip. Services end 180 days (six months) from the date of your scheduled departure date for your trip. Provides service and security for an entire year, including phone calls to credit agencies, police report filing and legal paperwork. Only available for incidents involving U.S. bank accounts. Not available for thefts involving non-U.S. bank accounts.

CONCIERGE SERVICES

Get pre-trip assistance, and help scheduling golf tee times, making restaurant, airline and rental car reservations, and ticketing and entertainment and other special events.

CSA Travel Protection, a Europ Assistance Group company, is dedicated to providing valuable travel insurance and emergency assistance services to protect travelers’ valuable investments and provide the peace of mind one deserves while traveling.

With over 20 years of experience, CSA has developed a reputation for standing behind its customers and by offering  products and services to meet their needs. Through excellent customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way, whenever and wherever they are needed.

Plan #1 – Freestyle

Coverages & Maximum Benefits Limits Per Person* Underwritten by Generali U.S. Branch

Trip Cancellation  | 100% of trip cost Provides reimbursement for unused, non-refundable pre-paid trip expenses if you are prevented from taking your trip due to  covered reason.

Trip Interruption  | 150% of Trip Cost Provides reimbursement for unused, non-refundable pre-paid trip expenses if you are prevented from taking your trip due to  covered reason. Also provides reimbursement for the additional transportation cost to return home or rejoin your group.

Travel Delay  | $1,000 $150 per person per day Provides reimbursement for reasonable expenses incurred such as accommodations, meals and local transportation if you are delayed 6 hours or more during your trip due to a covered reason.

Missed Connection  | $500 Provides benefits for additional transportation expenses, reasonable local accommodation expenses and unused land or water arrangements if you miss your cruise or tour departure as the result of the cancellation or delay of 3 hours or more of your regularly scheduled airline flight due to adverse weather (Available if coverage is not available elsewhere).

Rental Car Damage  | $25,000 Not available for residents of Texas Provides primary coverage if your rental car is damaged due to collision, fire, flood, theft, vandalism, windstorm or hail.

Medical and Dental Coverage  | $50,000 Provides coverage for the necessary medical, surgical and emergency dental care costs if you become sick or accidentally injured while on your covered trip. Coverage is in excess of your standard coverage, except where prohibited.

Emergency Assistance and Transportation  | $250,000 ($10,000 Limit Applies for Companion Hospitality Expenses) Benefits include transportation to the nearest suitable medical facility, help to return home and expenses for a companion to visit you if you are traveling alone and are hospitalized for more than 7 days.

Baggage  | $1,000 Provides coverage for loss, theft or damage to your baggage and covered personal effects during your covered trip.

Baggage Delay  | $200 Provides reimbursement for the purchase of necessary items if baggage is delayed for more than 12 hours during your covered trip.

Accidental Death and Dismemberment – Air Flight Accident  | $100,000 Provides coverage if you are injured by an Air Flight Accident, which occurs while you are on a Trip, and you suffer the loss of life or limb within 365 days of the Air Flight Accident.

*Maximum limits are listed above in blue and are per person. Plan limits also apply. Benefits, services and coverages are described on a general basis. For full plan details, please see a sample  Description of Coverage or Policy

Plan #2 – Freestyle Luxe

Coverages & Maximum Benefit Limits Per Person* Underwritten by Generali U.S. Branch

Trip Interruption  | 175% of Trip Cost Provides reimbursement for unused, non-refundable pre-paid trip expenses if you are prevented from taking your trip due to  covered reason. Also provides reimbursement for the additional transportation cost to return home or rejoin your group.

Travel Delay  | $1,000 $200 per person per day Provides reimbursement for reasonable expenses incurred such as accommodations, meals and local transportation if you are delayed 6 hours or more during your trip due to a covered reason.

Missed Connection  | $1,000 Provides benefits for additional transportation expenses, reasonable local accommodation expenses and unused land or water arrangements if you miss your cruise or tour departure as the result of the cancellation or delay of 3 hours or more of your regularly scheduled airline flight due to adverse weather (Available if coverage is not available elsewhere).

Rental Car Damage  | $50,000 Not available for residents of Texas Provides primary coverage if your rental car is damaged due to collision, fire, flood, theft, vandalism, windstorm or hail.

Trip Cancellation for Any Reason  | 75% of Trip Cost Not available for residents of New York Provides reimbursement up to 75% of non-refundable trip cost for an additional 50% of plan cost when you cancel for any reason. Available for purchase at initial deposit. Other conditions apply. Please see a sample  Description of Coverage or Policy

Medical and Dental Coverage  | $250,000 Provides coverage for the necessary medical, surgical and emergency dental care costs if you become sick or accidentally injured while on your covered trip. Coverage is in excess of your standard coverage, except where prohibited.

Emergency Assistance and Transportation  | $1,000,000 ($10,000 Limit Applies for Companion Hospitality Expenses) Benefits include transportation to the nearest suitable medical facility, help to return home and expenses for a companion to visit you if you are traveling alone and are hospitalized for more than 7 days.

Accidental Death and Dismemberment – Travel Accident  | $50,000 Provides coverage if you are injured by an accident, which occurs while you are on a Trip, and you suffer the loss of life or limb within 365 days of the accident.

Baggage  | $1,500 Provides coverage for loss, theft or damage to your baggage and covered personal effects during your covered trip.

Baggage Delay  | $500 Provides reimbursement for the emergency purchase of necessary personal effects during your covered trip.

*Maximum limits are listed above in blue andare per person. Plan limits also apply. Benefits, services andcoverages are described on a general basis. For full plan details,please see a sample  Description of Coverage or Policy

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Approval Code: A188_15_07

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Reviews 4.8.

2,908 total

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Scionn helped us for a detailed…

Scionn helped us for a detailed reservation change. He is nice and patient!

Date of experience : March 22, 2024

Reply from CrystalTravel.com

Dear Haomin, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Lucas was knowledgeable and patient…

Lucas was knowledgeable and patient with my questions regarding my booking and helped me secure seats on my trip to Italy. He was pleasant and helpful and was able to solve my problems on the phone.

Date of experience : January 07, 2024

Dear Linda, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Martin Smith helped me with a…

Martin Smith helped me with a multi-city trip that included both international and domestic portions. He has been very helpful. Thank you Martin!

Date of experience : February 01, 2024

Dear Yong, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

The agent Martin Smith was helpful and…

The agent Martin Smith was helpful and awesome and made the booking and price worth the effort. I am very grateful to him and his agency for their professionalism. I recommend him and his agency any day!

Date of experience : January 16, 2024

Dear Evelyn, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Exemplary Service

Sami Murdock from CrystalTravel assisted me in making a reservation that met all of my needs. I wouldn't have received the tickets at this price point without Yami's assistance.

Date of experience : January 27, 2024

Dear Raj Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Dylan was great in helping me with my…

Dylan was great in helping me with my trip and the price was very competitive

Dear Franco, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Very helpful and diligent in finding us…

Very helpful and diligent in finding us the best flights available. My only constructive criticism is to be wary of time zones when calling.

Dear Michael, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Nick Harrington was very helpful

Nick Harrington was very helpful! The website is a bit deceiving as the price changes a bit from the time you book to the time you purchased your flights but Nick was very honest and patient.

Date of experience : January 15, 2024

Dear Haley, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Crystal Travel and Liza Wison made my day by making my travel plans seem simple.

I didn't have to wait on phone and I got to talk to a real person. Liza Wilson was amazing! She was so patient and helpful through this confusing process. She also gave me helpful hints and answered all my questions.

Date of experience : January 21, 2024

Dear Jann, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Great experience and excellent support…

Great experience and excellent support from Yami Murdock, he is truly professional and made it easy to book my flight to India and the fare offered was competitive compared to other sources.

Date of experience : March 13, 2024

Dear Customer, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Scionn was excellent to work with

Scionn was excellent to work with. I was really worried about my kids traveling alone to Japan. Scionn took the extra time to make sure the seats and flights were accurate. I would work with them again.

Date of experience : February 11, 2024

Dear Mr Jones, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Deborah was great!

Hi. Deborah was great! We appreciated her patience with us as this was our first time to make international flight plans.

Date of experience : January 23, 2024

Dear Janis, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Mathew is very kind hearted provided me…

Mathew is very kind hearted provided me help with all question asked deserve well growth in Crystal Travel good experience

Dear Sheel, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Site provided an amazing deal on the…

Site provided an amazing deal on the ticket and customer service was better than expected. Levi Brown helped me with my ticket issue promptly and was very communicative and responsive to my calls and emails.

Date of experience : January 03, 2024

Yami did a great job assisting me with…

Yami did a great job assisting me with my ticket

Date of experience : March 31, 2024

Dear Carl, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

prompt customer service

Marc L. in customer service was very helpful at answering my questions and quickly resolving the issue when the airline mistakenly charged me extra for baggage.

Dear Andrea, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Deb's call on Jan 09 2024

Deb was very accommodating and change several times our tickets without any hesitation. She really tried to select for us the best parameters for our trip

Date of experience : January 09, 2024

Dear Anna, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

This was a great experience booking a…

This was a great experience booking a flight with nick it was my first time booking and he made the process easy and informative thank you nick and thank you crystal travel

Date of experience : February 13, 2024

Dear Matthew, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Marc was the ultimate professional

Marc was the ultimate professional. I called in a panic because I bought the same ticket twice due to technical errors-- i was frnatic and he was calm and helpful and shepherded me through the process with clarity, efficiency and warmth.

Date of experience : January 01, 2024

Dear Ashley, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

thanks martin smith

Date of experience : April 16, 2024

Dear Karol, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

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Crystal Travel - A warning to all - Air Travel Forum

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Crystal Travel - A warning to all

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Before someone pipes up, yes we are to blame as we wanted seats without paying over the odds. But at the time Crystal Travel had the seats on the perfect days at a good prices, others were cheaper but as we had used them once before we trusted they would be OK.

After booking with Crystal Travel we contacted our airline direct who issued us the e-ticket. So we didn't think there could be a problem. We had our tickets and were looking forward to our trip. How silly do we feel now.

We were to fly to Bangkok tomorrow on a 2 week holiday, late last night we had a call from Crystal Travel saying that the Airline (Qatar) had cancelled our seats but they could book us onto another better airline (aeroflot) we didn't want to fly with Aeroflot and there would be an extra charge for this anyway. As it was late at night we couldn't contact the airline in the UK. So we called the US where we were told that Crystal Travel had requested a refund for our seats. It seems that as they were our agents they could do this without our consent and now the flight had no seats for us.

As you can imagine we were/are devastated and many heated phones calls through the night and all today proceed the news. It seems Crystal Travel have done this many many times over the years and this time have left at least a dozen in the same situation with Qatar airlines just today. Qatar although very helpful said our contract was with the agent not them there was nothing they could do for us and at this late stage there were next to no seats left.

We were forced to pay almost double for new tickets this time direct with the airline . We are lucky we were able to do this I'm sure others may not have been able to.

We have been told by Crystal Travel that they would refund us and we have been in contact with our card issuer who said we are covered BUT THAT ISN'T THE POINT.

We have just paid more for flights than I have ever paid in my life just so we don't lose our dream holiday.

There is something to be said for booking with one of the big name travel agents. You may pay a little more but you will be able to sleep at night. Crystal Travel are liars, cheats and some of the rudest people we have ever had to deal with. Don't be fooled by their UK number and address to are based overseas.

We have taken legal advice and have been told we have a case for breach of contract and will be taking it further.

Crystal Travel also seem to fix reviews as you always see amazing reviews just after really bad ones. DON'T BE FOOLED like us.

Has anyone else here had a problem recently with Crystal Travel especially in the last few days?

Travel safe.

268 replies to this topic

You have a contract with the agency and not with the airline . That is one consequence of booking with an agency. You have another set of T&C's on top of the one of the airline .

The credit will only side with you, if you should have not received a ticket. But if you have received a ticket, then decided to cancel, the T&C's you marked during the booking process as read, understood and agreed to will count.

Sadly so many people do not read the T&Cs they are agreeing to OR do even the briefest research into the company they are paying their money to

Extremely unhappy with Crystal Travel. I honestly would give zero stars if that was possible. What a JOKE of a company. Their customer service is complete garbage. I would advise everyone to save their time, money, and energy. DO NOT BOOK THROUGH THEM.

To anyone out there reading this, please do not make the same, stupid mistake that I made. Find another company because Crystal Travel is horrible and their customer service is non existent.

Why do you think you can get a refund after any amount of time?

Did you read their terms , especially the part where there might be no refunds.

If your reason is a valid one I( think you should try to make a claim on your travel insurance. Also as per there web site this is why they tell you need to have travel insurance to cover things like this where this company will not refund you.

"My husband and went though Crystal Travel"....."please do not make the same, stupid mistake that I made"

-------------

Come now, Aura, surely he deserves a second chance?

Aura, I don’t know much about this agent but it there is nothing you say in your post that gives me the impression you are entitled to a refund or a free change.

Did you buy very expensive fully flexible tickets? If you didn’t an instead picked the cheapest fare type then the tickets will likely be no refunds, no changes. Doesn’t matter if you phone within 24 hours or 24 minutes.

So sounds like they have awful customer support just like all the other online cheap ticket floggers, maybe slightly better since you did get through once. So they could have politely told you that you are not entitled to either a refund or a change with the ticket you bought. Then hung up.

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Airlines must cough up cancellation cash and can no longer hide fees under new federal rule

A federal rule announced Wednesday will require airlines to quickly give cash refunds — without lengthy arguments — to passengers whose flights have been canceled or seriously delayed, the Biden administration said.

“Passengers deserve to get their money back when an airline owes them — without headaches or haggling,” Transportation Secretary Pete Buttigieg said in a statement.

The rule from the Transportation Department says passengers who decline other reimbursement like travel credits are to get cash refunds.

It applies when a flight is canceled or has a “significant change,” the administration said.

A “significant change” includes when departure or arrival times are three or more hours different from the scheduled times for domestic flights or six hours for international flights, and when the airport is changed or connections are added, it said.

Passengers are also to get refunds when their baggage is 12 hours late in delivery for domestic flights.

The new rule comes after promises to hold airlines accountable after major disruptions that made travel hell for passengers, including the 2022 Southwest Airlines meltdown , which resulted in almost 17,000 significantly delayed or canceled flights and a missing baggage nightmare.

The Transportation Department said that the new rule means refunds are automatic and that "airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops."

Also announced Wednesday was a rule requiring airlines to more clearly disclose so-called junk fees upfront, such as surprise baggage or other fees, the department said.

It said that rule is expected to save fliers around $500 million a year.

The surprise fees are used so tickets look cheaper than they really are, and then fliers get the unwelcome surprise of fees on checked bags, carry-on bags or reservation changes — or even discounts that are advertised but apply to only part of the ticket price, officials said.

Airlines will also have to tell fliers clearly that their seats are guaranteed and that they don't have to pay extra to ensure they have seats for flights, according to the Transportation Department.

Airlines for America, an industry trade group, said that its member airlines “offer transparency and vast choice to consumers from first search to touchdown” and that they do offer cash refunds.

The 11 largest U.S. airlines returned $10.9 billion in cash refunds last year, an increase over $7.5 billion in 2019 but slightly down from $11.2 billion in 2022, the group said.

“U.S. airlines are providing more options and better services while ticket prices, including ancillary revenues, are at historic lows,” Airlines for America said.

Left out of the federal changes announced Wednesday are those involving "family seating fees," but the Transportation Department said in a statement that "DOT is planning to propose a separate rule that bans airlines from charging these junk fees."

Travelers have complained to the Transportation D epartment that children weren’t seated next to accompanying adults, including in some cases young children, department officials said last year.

Fees on bags specifically have made up an increasing amount of airline revenues, the Transportation Department said Wednesday in announcing the new rules.

A Transportation Department analysis found that airline revenue from baggage fees increased 30% from 2018 to 2022, while operating revenue — which is from the flights themselves — increased by only half that amount, the department said.

Jay Blackman is an NBC News producer covering such areas as transportation, space, medical and consumer issues.

Phil Helsel is a reporter for NBC News.