jetline cruise terms and conditions

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Jetline Cruise

What really makes Jetline Cruise standout is their ability to often combine unique land tour options with a relaxing cruise holiday, where ever in the world you may be looking to travel you can be safe on the knowledge that you will be in safe hands, always with friendly and professional staff to help you through the process of booking that next memorable cruise holiday.

BOOKING CONDITIONS WHERE WE ARE YOUR TOUR OPERATOR

The following Booking Conditions form the basis of your Contract with Jetline Cruise. It is your responsibility to read them carefully as they set out our respective rights and obligations. In these Booking Conditions, "you" and "your" means all persons named on the booking (including anyone who is added or substituted at a later date). "We", "us" and "our" means Jetline Cruise.

We have sold you a package holiday and we hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 6153). We have created a package where we act as principle and where a single receipt is issued to you for the total package price. Once your package holiday has been confirmed by us we will accept responsibility for it in accordance with these Booking Conditions as a Tour Operator.

• Your Holiday Contract The person making the booking will be deemed to be the party leader. The party leader must be at least 18 years of age and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. In making the booking the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us.

As soon as we receive all appropriate payments (see clause 3 below) we will confirm your holiday by issuing a confirmation and a binding contract will come into existence between us. Please check your confirmation paperwork carefully as soon as you receive it. In particular, please check that all passenger names, titles and initials are correct and match the details in the corresponding passenger's passport. Contact us immediately if any information on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 7 days of posting (5 days for tickets).

We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

• Your Financial Protection We provide full financial protection for our package holidays, by way of our Air Travel Organiser's Licence number 6153. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren't able do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Please note that if you book arrangements other than that mentioned above the financial protection described does not apply.

• Your Holiday Price Prior to your confirmed booking we reserve the right to increase or decrease the prices of unsold arrangements at any time according to market fluctuations. We also reserve the right to make changes to and correct errors in advertised prices at any time before your arrangements are confirmed. The price of your chosen arrangements will be confirmed at the time of booking.

Where you are paying a deposit only, you must pay a deposit of £150.00 per person for a land-based holiday plus the cost of the flight in full where such payment in full is required by the flight operator. If you have booked a cruise holiday, you must pay a minimum deposit of £250.00 per person which will be increased dependant upon the cruise line concerned to the full value of the deposit terms of the cruise line; plus the cost of the flight in full where such payment in full is required by the flight operator. In addition, you must pay for any ancillary arrangements, e.g. travel insurance, airport parking, etc., according to the Booking Terms of the relevant supplier. The balance of the price of your travel arrangements must be paid as cleared funds no later than the due date shown on your confirmation invoice. If the balance is not paid in full and on time, (including any surcharge where applicable), we shall cancel your travel arrangements and retain your deposit.

Once the price of your chosen arrangements has been confirmed at the time of booking, then, subject to the correction of errors, we will only increase or decrease the price in the following circumstances:

A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costs increase or decrease as a result of any adverse or favourable changes in the exchange rates which have been used to calculate the cost of your arrangements. Price increases or decreases after booking will be passed on by way of a surcharge or refund.

Even in the above cases, we will only levy a surcharge if the amount of the increase in our costs exceeds 2% of the total cost of your arrangements (excluding insurance premiums and any amendment charges). If any surcharge is greater than 10% of the cost of your arrangements (excluding insurance premiums and any amendment charges), you will be entitled to purchase an alternative holiday from us or cancel your holiday and receive a full refund of all monies paid to us as set out in clause 6 "If we change or cancel your holiday" below. You have 14 days from the issue date printed on the confirmation invoice to tell us if you want to purchase an alternative holiday from us or cancel your holiday and receive a full refund. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the arrangements or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

We will not levy a surcharge within 30 days of departure.

Travel Insurance (where purchased through us) does not form part of your contract with us or of any "package". We are able to refund any insurance premiums you have paid to us if this is within 14 days of purchase if you deem the policy to be unsuitable for your needs. In the event of an amendment to your holiday, you may be able to transfer your policy on the purchase of a different holiday of similar duration and zone (e.g. Europe).

• Our Liability to You  
• i) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or - the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or - 'force majeure' as defined in clause 6 above.

ii)Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where we have not agreed to arrange them and any excursion you purchase in resort. In addition, regardless of any wording used by us on our website, or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

iii)The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.

iv)As set out in these booking conditions we limit the maximum amount we may have to pay you for any claims you may make against us. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £1,000 per person affected unless a lower limitation applies to your claim under this clause or clause (vii) below For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause (vii) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. 13/05/2013 (I) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or un-amended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens convention for international travel by sea). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.

v)Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

vi)You must provide ourselves and our insurers with all assistance we may reasonably require. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

vii)If you or any member of your party suffers illness, injury or death, through misadventure, as a result of an activity that does not form part of your contracted holiday arrangements, we will provide you with all reasonable assistance. This assistance may include our making a contribution towards your initial legal costs in taking action against the person(s) responsible providing you request this within 90 days of the incident in question. All assistance (financial or otherwise) is subject to our reasonable discretion and a maximum total cost to ourselves of £5,000 per booking. If you are entitled to have any costs and expenses arising from such an incident or met by or from any insurance policy or if you obtain a costs order against anyone in relation to the incident, you must repay to us the costs and expenses we spend in assisting you.

viii)Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicized at EU airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 7. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk

• Changes You Make Before Travel If, after your booking has been confirmed, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will endeavour to assist but it may not always be possible to make the changes. Any request for changes must be in writing from the person who made the booking. You will be asked to pay an administration charge of £30.00 per person per change, plus any further costs incurred in making this alteration, together with all costs or charges imposed by any suppliers other than ourselves. You should be aware that these costs generally increase significantly the closer to the departure date that changes are made. Please note that most airlines do not permit name changes for any reason after confirmation. If you wish to make a name change, this will be treated as a cancellation and re-booking. You will have to forfeit the amount you have already paid for your flight and pay the full, current cost of the flight again. Your ability to rebook will be subject to a seat being available for a new reservation.

Note:Certain travel arrangements (e.g. Apex Tickets) may not be changeable in any circumstances after a reservation has been made and any alteration request could incur a cancellation charge of 100% of that part of the arrangements.

• If You Cancel Your Holiday You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices.

NB where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges. Insurance premiums and amendment charges are not refundable in the event of cancellation.

Note: If the reason for your cancellation is covered under the terms of your Insurance policy, you may be able to reclaim these charges.

• If we change or cancel your booking Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Whilst we take responsibility for your booking as your Tour Operator, we have no control over changes enforced by the suppliers we use, or where we are forced to do so as a result of force majeure as defined below.

MAJOR changes include the following when made before departure:

Change of UK airport (except between London airports, or close regional airports)

Change of resort airport

Change of accommodation to that of a lower category

Change of flight time by more than 12 hours

Building work at your accommodation that we believe will affect the enjoyment of your holiday*

* NB We will advise you of any major building work outside your accommodation but nearby, if we are aware of it. We cannot be responsible for any general building or maintenance work in your resort that we do not know about, and we will not pay compensation should you encounter such work.

If we have to make a major change to your holiday or cancel, we will inform you as soon as reasonably possible. If there is time to do so before your departure we will offer you the choice of one of the following options:

i)accepting the change of arrangements.

ii)accepting an offer of alternative travel arrangements from us of comparable standard, if available (we will refund any price difference if the alternative is of a lower value).

iii)cancelling your booked holiday and receiving a full refund of all monies paid.

If we have to make a major change, or cancel, we will pay you the compensation set out below subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care (see "Force Majeure" below) or where we have had to cancel due to the minimum number of persons required to operate your holiday not being reached (in this case we will inform you no later than eight weeks prior to departure). No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

MAJOR CHANGE TO OR CANCELLATION OF YOUR HOLIDAY Time before departure that you are notified of compensation per person, except infants under 2 years: cancellation or a major change:

BOOKING CONDITIONS WHEN WE ARE ACTING AS YOUR AGENT

We sell the following travel arrangements and we act as AGENT ONLY in respect of the following types of bookings:

a - Accommodation or Cruise only. This includes all bookings where you have booked a flight direct with a budget airline, with or without our assistance. Your credit card payment direct to the airline will offer you protection under the Consumer Credit Act in the event of the airline's failure (N.B. many budget airlines do not hold an ATOL).

b - Package holidays where all the elements of that package holiday have been put together by a disclosed Tour Operator other than ourselves.

c - Flights, accommodation or any other services which have been purchased separately from different disclosed suppliers at your request, except where such elements have been purchased at the same time, or within one day of each other, in which case they will be ATOL protected under the Flight Plus scheme.

For all such bookings your contract will be with the disclosed Tour Operator or Supplier/s as applicable. The Tour Operator/s own terms and conditions of booking will apply to (b) above; and each of the supplier/s own terms and conditions of booking will apply to each element of (c) above. Copies of these terms and conditions can be found on the Tour Operators or Suppliers own websites, or are available from us on request.

As soon as we receive all appropriate payments (see clause 3 bleow) we will confirm your holiday by issuing a confirmationA. binding contract will come into existence between you and you rSuppliers/Tour Operator/s. Please check your confirmation paperwork carefully as soon as you receive it. In particula,r please check that all passenger names, titles and initials aer correct and match the details in the corresponding passenger's passport. Contact us immediately if any information on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes late. rWe regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 7 days of posting (5 days for tickets). As we act only as Agent we will have no responsibility for any errors in any documentation except where those errors were made by ourselves.A ny acceptance of such responsibility will also be subject to hte time limits set out in this clause for notifying us of any inaccuracy.

We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with under the ABTA Arbitration Scheme (if the Scheme is available for the claim in question - see clause 7) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

• Your Financial Protection Please note that other arrangements such as hotels, car hire or flight only on their own may not be protected and you should ask us as your agent to confirm what protection is available.  

When you make your booking, unless payment if full is now due, you must pay the amount required by your Tour Operator or Supplier/s. In addition, you must pay for any ancillary arrangements, e.g. travel insurance, airport parking, etc., according to the Booking Terms of the relevant supplier. The balance of the price of your travel arrangements must be paid as cleared funds no later than the due date shown on your confirmation invoice. If the balance is not paid in full and on time (including any surcharge where applicable), we shall cancel your travel arrangements and retain your deposit.

As we act only as agent for the Supplier/s or Tour Operator concerned, we reserve the right to pass on to you in full all additional costs and charges of whatever nature imposed by the Supplier/s or Tour Operator in accordance with their own terms and conditions.

• Our Liability to You

In respect of your booking we act only as an Agent for the Tour Operator or Supplier/s concerned (as applicable). Your contract for your package holiday, accommodation or other services is directly with the Tour Operator or Supplier/s concerned. We accept no liability in relation to the package holiday, accommodation or other services or for the acts or omissions of the Tour Operator or Supplier/s concerned (as applicable). The terms and conditions of the Tour Operator or Supplier/s will apply to your contract. However, in the event that we are found liable on any basis whatsoever, our maximum liability to you if we are found to have been at fault in relation to any service we arrange as Agent for the Tour Operator or Supplier concerned is limited to twice the cost of the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.

• Changes You Make Before Travel If, after your booking has been confirmed, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will endeavour to assist but it may not always be possible to make the changes. Any request for changes must be in writing from the person who made the booking. You will be asked to pay an administration charge of £30.00 per person per change, plus any further costs incurred in making this alteration, together with all costs or charges imposed by any of your suppliers or Tour Operator. You should be aware that these costs generally increase significantly the closer to the departure date that changes are made. Please note that most airlines do not permit name changes for any reason after confirmation. If you wish to make a name change, this will be treated as a cancellation and re-booking. You will have to forfeit the amount you have already paid for your flight and pay the full, current cost of the flight again. Your ability to rebook will be subject to a seat being available for a new reservation.

Note: Certain travel arrangements (e.g. Apex Tickets) may not be changeable in any circumstances after a reservation has been made and any alteration request could incur a cancellation charge of 100% of that part of the arrangements.

NB where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges. Insurance premiums and amendment charges are not refundable in the event of cancellation. As we act as Agent, you will have to pay cancellation charges according to your Tour Operator or supplier/s terms and conditions.

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

• If the Tour Operator, or Accommodation or Cruise Supplier changes or cancels your booking.

If there is a change or cancellation to your booking we will pass on the new details to you together with any compensation that the Tour Operator, or Accommodation or Cruise Supplier may offer. As agent only for the Supplier/s we cannot accept any liability for any changes or cancellations made to these bookings.

Star ratings are Tour Operator's own ratings and not determined by Jetline Cruise

GENERAL CONDITIONS FOR ALL BOOKINGS

1.Force Majeure Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations or those of any Tour Operator or Accommodation Supplier for whom we act as an Agent is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 8(i) below) as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) or any Tour Operator or Accommodation Supplier in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire earthquake, volcanic eruption and all similar events outside our control.

• If You Have A Complaint If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and the resort representative immediately, and they will endeavour to put things right. You must complete a report form in resort (if available). If your complaint is not resolved locally, please contact us immediately on+44(0)8444-934600. Should it not be possible to solve the problem in resort, please follow this up within 28 days of your return home by writing to our Customer Services Department giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. If you fail to follow this simple procedure we, or your Tour Operator or supplier where we act as an Agent, will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Any assistance provided in resolving a complaint where we act as an Agent is provided by us on a goodwill basis.

Disputes arising out of, or in connection with your booking with us which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by the Association of British Travel Agents and administered independently by the Chartered Institute of Arbitrators. The scheme provides a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website www.abta.com. This scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £15,000 per booking. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and statement of claim must be received by the Chartered Institute of Arbitrators within 9 months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, although the ABTA Code does not require such agreement.

• If you have made a booking where we act as an Agent, your contract is with the accommodation supplier or Tour Operator concerned (as applicable). It may not be possible for disputes arising out of or in connection with these contracts to be referred to arbitration under the scheme mentioned above, and you will need to refer to the booking conditions of the Operator or Supplier concerned.  
• Passport, Visa, Immigration and Health Requirements The passport, visa and health requirements applicable to British citizens for the holidays we offer are subject to change or variation by the authorities and Countries involved. You must check the up-to-date position of these requirements in good time before departure. As a guideline, a full British passport presently takes approximately 4-6 weeks to obtain. If you or any member of your party, including children and infants, does not have a current passport with at least six months to run, our recommendation is that you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and may ask you to attend an interview in order to do this.

Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued European Health Insurance Card (EHIC). Information on the EHIC is available at www.dh.gov.uk or from your local Department of Health office. It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you.

We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non-British citizens passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intendnig to travel. If failure to have any necessary travel or other documents results to fines, surcharges or otherfi nancial penalty being imposed on us, you will be responsible ofr reimbursing us accordingly.

• Insurance You must have adequate Travel Insurance when travelling. If you do not purchase Insurance from us, then you must let us know the name of your Insurance provider. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs, but in all cases should cover Force Majeure. Should your Insurance not cover you for Force Majeure, including volcanic ash disruption, we will not be responsible for any financial losses you may incur due to such events preventing your travel.  
• Behaviour We can refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive and affects other holidaymakers, employees or third parties. If we do this, we will not be responsible for any additional costs that you have to pay. If you are prevented from travelling because in the opinion of any person in authority you appear to be disruptive, we will have no further liability to complete your holiday arrangements and will not be liable for any refund or compensation.

When you book with or through us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the airline, accommodation owner or manager or other supplier in question. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.

When speaking to any member of our staff we operate a zero tolerance to abusive language and behaviour. Any telephone call where such behaviour is experienced will be immediately terminated by the member of staff concerned. Any further communication will be required to be made in writing.

• Flights The flight timings given on booking are for general guidance only and are subject to change. The latest timings will be shown on your confirmation invoice. You must accordingly check your flight times prior to travel to ensure that you have up-to-date information. It is possible that flight times may be changed even after you have printed your e-ticket and if we are made aware of such a change, we will contact you as soon as possible. In any event, you must reconfirm your flight times 48 hours prior to departure for all flights.

We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight included in your arrangements. When this information is provided at the time of booking or subsequently, it is still subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. In accordance with the Air Navigation Orders, in order to qualify for infant status, a child must be under two years of age on the date of their return flight.

• Documentation For ecological reasons, the majority or Airlines, Tour Operators, Cruise Operators and other Suppliers no longer issue paper tickets by post. Also, some flight operators and cruise lines will require you to provide pre-departure information on-line. For this reason you will be asked for an email address where your documentation can be sent as an attachment, and where you can print your e-tickets, accommodation vouchers, or other service vouchers as appropriate, and receive any important information from your supplier.  
• Special requests and medical problems If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on ot the relevant supplier, we regret we cannot guarantee any request will be met . Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has beenn oted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that ther equest will be met. Unless and until specifically confirmed, al lspecial requests are subject to availability.

We regret we cannot accept any conditional bookings, i.e. any boking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests. If you or any member of your praty has any medical problem or disability which may affect your arrangements, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us fu ldl etails at the time of booking. If we or the supplier of the esrvice in question reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

• Accuracy of Prices and other published details Please note, where we publish information and prices, these may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of such information and prices at the time of printing, regrettably price amendments, especially flight price fluctuations, do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking. Where we act only as Agent we will have no responsibility for any errors in any documentation, including pricing errors except where those errors where made by ourselves.  
• All bookings where elements are booked as TBA and not part of Cruise Lines package You will receive all flight details no later than 3 months before departure. All flight routings and timings are automatically allocated to your booking and cannot be changed: flights are not necessarily direct or nonstop, and flights back to the UK from the Americas are normally overnight. You will receive any TBA land arrangements as soon as they have been allocated, which should be no later than 6 weeks before departure: minor itinerary changes may occur to accommodate train schedules.

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Reviews 4.4.

3,032 total

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Imran was very helpful and friendly…

Imran was very helpful and friendly when we telephoned to book our holiday

Date of experience : April 06, 2024

Reply from Jetline Cruise

Thank you so much for your 5* review and for taking the time to mention Imran. We look forward to serving you again soon!

A great success!

My wife and I have used Jetline Cruise a number of times and while there have been one or two issues in the past we have consistently found them to be the best for value for money. Having just returned on 24 October 2023 from a Lake Garda stay followed by a cruise sailing out of Ravenna we have to say that this time the company really excelled itself. It was Jetline which choose our hotels in Lake Garda, Venice and Barcelona. All three were excellent and of the highest standard. Together our stays in each contributed to us having a very special and memorable holiday. Thank you Jetline.

Date of experience : October 12, 2023

We are so happy to hear that you had such a wonderful experience. It is truly our pleasure to book these amazing adventures for you. We are thrilled that you had such a positive experience. Thank you for sharing your kind words with us and we look forward to booking your next cruise.

1 year later and still waiting for refund

Great company until something goes wrong! Booked a multi centre holiday with internal flights. We had to pay a baggage fee for our internal flights even thought luggage was meant to be included. Jetline said this should not have happened. 1 year later and we are still waiting on a refund for baggage charges!!

Date of experience : March 20, 2023

Hiya, I have spoken to Emma and she has informed me that you have spoken and your refund has been issued. We are so sorry that you had to wait so long. We do appreciate your patience. Wishing you all the best.

Very helpful agent.

Date of experience : May 01, 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!

Anniversary holiday

Have used jetline in the past on my 25 year anniversary and all went well so booked through then again/ Booking was easy and informative . Hope holiday goes as well . One thing though customer services are abit slow to respond at times .

Date of experience : January 10, 2024

Hello, thank you so much for your feedback. We do take it very seriously and all comments help us to improve our service. I have asked a member of our CS Team to look into this for you. Happy Anniversary!

This is our second holiday with Jetline…

This is our second holiday with Jetline Cruise, and as before, Tony is super helpful and the booking process was well managed. During our previous holiday, Tony was able to assist us even while away with additional upgrades. Our previous holiday was a lifetime experience made enjoyable by the support from Tony and the Jetline team. We look forward to our next one booked for 2024. Highly recommended.

Date of experience : November 30, 2023

Thank you sooo much! Your review really means so much to us. We love putting together our customers holiday and itineraries and your feedback is confirmation that we are doing something right. We hope you have an amazing time away and look forward to booking your next adventure.

Really pleased with my booking

Really pleased with my booking. People I have spoken to at Jetline have been fantastic I'm really looking forward to my holiday

Date of experience : March 01, 2024

Booking my Cruise

The gentleman who helped me arrange my cruise was very helpful and polite. He was also knowledgeable regarding the cruises available and successfully guided me through the booking process.

Date of experience : February 06, 2024

We are thrilled to hear that you had such a great experience. Thanks so much for trusting us with putting together your holiday. We do take it very seriously and it is our pleasure to do it. Bon Voyage!

booked us out of Stanstead and back to…

booked us out of Stanstead and back to Heathrow poor hotel choice in Mauritius and Voucher from beds online for hotel in Cape Town was messed up. This is not the first time Jetline has messed up for us but will certainly be the last.

Date of experience : January 17, 2024

Hello, I am very sorry to hear of your experience and it certainly does not sound like the level of service that we are used to providing. I have asked a member of our CS Team to look into your booking, but if you could provide your reference number it would certainly expedite things. We thank you in advance.

Jetline Cruises, best you can get...

Jetline Cruises are always organised and very well informed on all cruising aspects. We always use Carl for our bookings due to his diligence and forethought in providing additional extras over and above the standard holiday....great pricing for all cruise and hotel stays, highly recommended!

Date of experience : November 24, 2023

We are thrilled that you were so satisfied with the service that Carl provided. Thank you so much for sharing your experience with us. We are so happy to be your first stop for all of your travel needs. We wish you bon voyage!

Holiday cruise and rail booking

After making my initial holiday inquiry, they followed this up by return calls but didn't over badger us to commit. Sometimes their foreign staff were a little hard to understand. This is the second time I've used the Jetline company, the first was very good. They have now confirmed everything by phone call and email

Date of experience : November 08, 2023

Thank you so much for your review! We look forward to serving you again soon!

Great service and communication so far

Our cruise is not till next year but the service and communication to date with Emma has been great.

Date of experience : March 06, 2024

Emma is indeed amazing! We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!

Always a delight to deal with Graham at…

Always a delight to deal with Graham at Jetline...always has all the answers and best suggestions to all my questions. Been with Jetline for a few years now...no disapointments !!

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us and for mentioning Graham and the service he provided. Thanks so much for putting your trust in us, we value your custom. We look forward to serving you again soon!

Very good service

Date of experience : April 30, 2024

Had a couple of problems with…

Had a couple of problems with clarification on booking due to printing error but they resolved them really quickly and I was more than happy.

Great holiday deal

It was easy to get answers, Nathan appeared knowledge about holiday and the process of getting it all sorted out for us. I had some questions over hotels and they got back to me with alternatives to consider. Overall - excellent experience

Hello! Thank so much for your review. I have just emailed our cruise team to make sure that someone touches base regarding hotel alternatives. Please do not hesitate to contact us should you require anything else. All the best!

when I made the booking and asked for a call-back, the same agent phoned that took a previous booking from 2 years ago. he had all my details and was very helpful.

Date of experience : February 07, 2024

This is the second time I have booked…

This is the second time I have booked with JETLINE. On each.occasion I have dealt with Michael.He has been very clear and precise regarding the booking. Prices are also attractive

Date of experience : February 28, 2024

Operator told me they would call me…

Operator told me they would call me back with price and particulars. Had to ring back myself three times to speak to Sally to make booking.

Date of experience : February 29, 2024

I am very sorry to hear that! This is obviously below the standard of service that we aim to provide. We thank you for your patience and perseverance, and will speak to Sally to make sure that it doesnt happen again. Bon Voyage!

Booking process easy

Booking process easy. All aspects of the booking were clearly explained by personal agent with ongoing assistance if and when needed.

Date of experience : February 16, 2024

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Reviews 4.4.

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We have not TRAVELLED with Jetline YET

We have booked two purchases. Still a long way to go before we can realistically provide ANY worthwhile feedback? Wait until we actually travel and return? We might actually have something meaningful to say

Date of experience : 03 May 2024

Communication is excellent

Communication is excellent, they have organised my trip precisely as stated in my telephone booking. I have been given clear instructions as to the booking timeline, phone calls returned on time, emails on time. Jerry the booking consultant was very polite, friendly and offered advice when asked. I feel complete confident with Jetline.

Date of experience : 24 April 2024

US Music Capitals Express & Cruise

We booked the US Music Capitals Express and Carnival Caribbean cruise and had a fabulous time. Gemma, Emma and Samuel were very helpful and flexible, and adjusted the trip where possible to suit our needs. The structure worked perfectly, despite a small mishap with one of the hotels which we eventually sorted. It is a package with a lot of independence which is exactly what we wanted. We would certainly recommend Jetline and I'm a bit surprised by all the negative comments.

Date of experience : 10 February 2024

Perfect special birthday present.

I have my 80th birthday whilst on the cruise, and am being looked after by my daughter. Carl, the Jetline agent, was so patient with me and explained as much as I could take in at the time, this being the first time on a cruise. I have all the relevant documents to process later. Really excited and looking forward to this new adventure.

Date of experience : 02 May 2024

When things go wrong don 't expect any…

When things go wrong don't expect any help. The flight that Jetline booked was cancelled by BA. Now that's not their fault but they did absolutely nothing to help. We had to run around Heathrow trying to get our replacement flight sorted and eventually flew out 12 hours late. I rang Jetline but they simply couldn't be bothered. The transfer we paid for didn't turn up (it was now 3am in Miami) so we had to get an Uber to the hotel. Jetline are happy to take your money but if anything goes wrong you're on your own! Jetline have lost a customer we have booked quite a few cruises with them. Try planetcruise.com instead they seem like decent people.

Date of experience : 25 January 2024

When my invoice came though there were a couple of small mistakes on it. Phoned help desk and they were changed without any fuss and new invoice emailed in about half an hour. Very good service. London based office

Unbelievable,

Unfortunately we needed to completely change our travel plans, booked through Jetline, we gave them over 5 months notice, with sound reasons, They withheld £1000.00, very likely to be the first and last time we will use this company. We find it very difficult to understand a company that given 5 months notice they refused to show some understanding.

Date of experience : 11 April 2024

Reply from Jetline Cruise

Hello, sorry to hear of your experience. We will always endeavour to refund what we can, but we are tied to our suppliers T's & C's, and please understand that sometimes it is not possible. I have spoken to Jerry and he did everything possible to minimise the loss to you and to rebook you on a more appropriate holiday. Our customers satisfaction is very important to us, and I am so sorry you felt we did not do enough.

The staff member was very knowledgeable…

The staff member was very knowledgeable and helped book our trip with ease. It was a one stop shop on a great future holiday.

Date of experience : 30 April 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!

As returning customer to Jetline Cruise…

As returning customer to Jetline Cruise We have booked over 10 Cruises & Holidays with them. I think this speaks for itself or we would be booking elsewhere. You get the personal touch from the staff Michael who we always try to book with is very professional knows what we want as returning customer and he will go out of his way to make sure we get this .. Very quick easy efficient service by all team .

Date of experience : 28 March 2024

Wow! We love to read reviews like this! Thank you so much for your trust in us. It means the world. Thank you so much for your 5* review! We look forward to serving you again soon! Happy Sailing!

Another quick and easy booking with…

Another quick and easy booking with Jerry.

Date of experience : 22 April 2024

Cruise with a personal touch.

The time the agent spent explaining and searching for a cruise/line to match my request. As well as the patience and time spent looking for one that was cost effective.

Date of experience : 03 April 2024

Alaska and rocky mountaineer trip

Been dealing with Van at jetline for a week on this trip. He is very understanding. Patient. Answered all our questions. Understood the importance of getting us the right package. Would highly recommend him. Thank you for you time and understanding

Date of experience : 10 March 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. Thanks so much for mentioning Van and the service he provided, we will be sure to share your comments with him. We look forward to serving you again soon!

Great customer service

Great customer service, good options offered and listened to my concerns-thank you - initally dealt with by Sharon, and then Jenny@travelodeal

Date of experience : 06 April 2024

Thank you so much for your 5* review! It was our pleasure to help you book your cruise. Please do not hesitate to contact us should you require anything else. We look forward to serving you again soon!

Fantastic Senior Cruise Consultant

I booked my cruise with Jetlinecruise.com and from the moment the call connected I felt taken care of. My consultant Jerry Singh made everything easy and answered all my questions. He rang me back to confirm a credit had been added to my account which I wasn’t even aware I had. He was professional, courteous, polite and efficient.

Date of experience : 03 March 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us and for mentioning Jerry. We look forward to serving you again soon!

Excellent service Just returned from an amazing holiday…

Just returned from an amazing holiday booked through jetliner cruises. Imran was amazing every step of our booking. Unfortunately BA cancelled our flight the day before we were due to come home. They booked us on a non direct flight instead. They were not helpful and did not answer any emails. I didn’t think to contact Jetline. However Gemma from Jetline Cruise contacted us she had seen the change in flight told us she didn’t think it acceptable and had got us onto a direct flight. I am very impressed with the efficiency and service provided. Thank you Gemma and Imran. I will definitely use Jetline Cruises again and have already recommended them

Date of experience : 08 February 2024

We are so sorry to hear of your cancellation, but are so happy we were able to help ease the stress. We are over the moon to hear that you had such a lovely holiday. It was our pleasure to help you. We appreciate your recommendation, it means the world! And look forward to helping you book your next adventure. All the best!

Very pleased with our holiday

Very pleased with our holiday. Everything went well with no hiccups. Michael was particularly helpful and has already booked another holiday for us. On talking to other travellers, we did find out that the first flight was cancelled and although we paid for an extra night in the hotel, many did not. I would like to add that this was booked by someone else - not Michael Also we paid for museums in Memphis and apparently they were free but we did not have vouchers.

Date of experience : 11 January 2024

Thanks so much for sharing your experience with us. I cannot comment on other passengers experience and I do not have the details, but all packages are different and various factors may contribute to the differences. I have asked a member of our team to have a look for you.

Great value and service from Jetline

As this cruise booking was for 2025 we took our time in researching a good price and yet again our agent Tom at Jetline couldn't be bettered on price. We must have booked 10 cruises with Tom and there is a reason why we keep going back and it's because he provides excellent service and great value.

Date of experience : 30 January 2024

We are thrilled that you had such a positive experience! Thank you for your repeat customer and for sharing your kind words with us. Tom will be so happy to hear of your satisfaction. We look forward to serving you again soon!

We have had excellent service in…

We have had excellent service in booking our up and coming holiday with Jetline cruise. The customerservice /sales person Imran booking our holiday has been amazing throughout. He searched for the best deals and flights for us. Kept us updated and answered any correspondence very promptly. Thank you Imran. Your an asset to Jetline cruise.

Nathan provided a 1st class service

Have used jetline on numerous occasions and I always get the highest quality service. Nathan listened to what I want and came back exactly what I required. He told me to get back to him anytime before departure if I need and further assistance. Nathan did a fantastic job

Date of experience : 16 February 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us and for mentioning Nathan. We look forward to serving you again soon!

First class service from Emma

Emma was amazing at organising our cruise and making sure that everything we were looking for was covered. Very helpful, friendly and efficient at her job. Well done. Would definitely use again.

Date of experience : 07 March 2024

Emma is indeed amazing! We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!

Terms and Conditions

For the past 20 years, our mission has been to deliver great vacations, great service, fantastic value and provide you with those lifelong memories that you can cherish over the years to come. We believe that your experience begins at the very first contact you have with us and, whilst fantastic value is always a priority, our aim is to offer incredible package deals, with the best hotels, excursions, and tours that suit your needs. Most importantly, we will pay attention to your individual needs and wishes to ensure that you and your travel companions enjoy the best possible vacation experience.

We are only one call away from your best holiday ever, and our dedicated team are waiting to hear from you: their aim is to be as passionate about your vacation as you are!

Jetline Vacations is a trading name of Jetline Travel Ltd - registered in England and Wales/Scotland with registered number 04094279 and VAT no. 766 8398 62. Registered head office: Becket House, 36 Old Jewry, London, EC2R 8DD.

Get in Touch

Experts in travel, trust us to help find you the perfect getaway, exclusive vacations, amazing deals, only at jetline, fully bespoke, we create unique tailored trips, low deposits, why wait book now and spread the cost*, great deals and discounts direct to your mailbox, price match, best price guaranteed, we promise you the lowest prices available..

If you make an online booking and later find your holiday combination on sale, and available, at a lower price somewhere else on the internet, we will refund the difference to you.

• The claim must be from the lead passenger on the booking.
• We can only price match a booking that has been made online.
• The lower price holiday must be accurately priced, available to book immediately online and be from an abta bonded company.
• The policy does not apply to bookings of 9 passengers or more.
• The policy only applies when both flights and accommodation are booked together under the same reference number, this does not apply to individually booked elements the price match is only valid on the total holiday cost and not individually priced elements.
• Jetline Vacations is an independent travel agent and does not organise package holidays. To make a claim It must be an exact match, for example, several companies now operate both a charter airline and a no frills airline and we do not price match from one to the other. Neither do we match a tailor made holiday against a package holiday
• This price match cannot be part of a discounted price due to a voucher or loyalty scheme redemption
• We at Jetline Vacations must be able to verify that the competitors price is based on exactly the same products booked, therefore you must email a screenshot of the final page of the booking process of the competitors website to [email protected] putting the word 'Price Match' in the subject. We cannot accept responsibility were you have failed to send us the information requested
• The email must be sent to [email protected] within 24 hours of placing your online booking.
• Refunds, if applicable will only be made to the card used to purchase the holiday. We are unable to accept price matches for a booking that departs within 14 days of the date booked.

We reserve the right to refuse and claim where we are unable to substantiate the claim to our satisfaction and in accordance with the above points. We reserve the right to remove this offer at any time.

Book now from $00.00 pp and spread the cost

Book now, pay later.

With our low deposits and 0% monthly payments, you can book ahead and secure your holiday from as little as $99 per person, paying the final balance up until 14 days before departure

Sit back, relax and look forward to your trip without the financial worry.

Subject to supplier availability. Terms and conditions apply.

Email Enquiry

Want to know more send your enquiry and we'll get right back to you, how to book, to book this exclusive deal to, thank you for your enquiry.

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Jetline Vacations Privacy

This Privacy Notice covers all platforms through which we offer travel-related services, this includes our Website and where you interact with us on social media such as Facebook (in which case you should also refer to those social media sites' privacy notices).

What kind of personal data do we collect?

When you book any travel arrangements with us, we need you to provide us with certain information, including your name, address, e-mail address, phone number/s; date of birth for flights, and payment information.

If you fill in a booking form but don’t actually complete the booking, we will use your information (which we will have collected using cookies) to check whether you need any further assistance, or whether you would like to complete your booking. For more information about how we do this (and how to prevent this if you wish to do so), please see our  Cookie Statement .

You may also provide us with information if you subscribe to our mailing list, for example to receive our brochure, Cruise Ahoy, or to enter a competition.

Personal data you give us about others

If there are other people on your booking, or if you are booking a holiday for someone else, we will ask you to conform that you have their permission to give us their personal data as described above. It is your responsibility to ensure that anyone about whom you have provided personal data has given their consent and is aware of how we use and process their information.

Personal Information we collect automatically

When you visit our Website, even if you don’t make a booking, we will automatically collect certain information such as your IP address, the date and time you accessed the Website, the hardware, software or internet browser you use and information about your visit, including pages you viewed and interaction information. If you are using a mobile device, we may collect data that identifies your mobile device, location details and any specific settings.

Sharing Information with Third Parties

• Suppliers: Your personal information will only be shared with suppliers relevant to your booking, and where your booking cannot be fulfilled without your information being provided, e.g. your flight operator, hotel, transport provider, etc. Only the information that is necessary to deliver your travel will be shared.
• Payment Providers and other financial institutions: If you request a chargeback for your booking, it may be necessary for us to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the chargeback. This may include a copy of your booking confirmation or the IP address that was used to make your reservation.
• Any law enforcement body, regulator, government agency, court or other third party where we believe disclosure is necessary as a matter of applicable law or regulation or to exercise, establish or defend our legal rights

What do we do with your personal data?

Once we have collected your information, it will be used for the following purposes:

• Booking travel arrangements:  We will use your personal data to provide to you the services that we sell, which may include flights, hotels, transport, and other ancillary products. We would not be able to fulfil our contract with you without this information.
• To communicate with you in relation to your holiday: We will use the contact information you have previously shared with us to communicate with you in relation to your holiday and to provide you with information relevant to your holiday. This may include information about your destination, security alerts, and reminders of balance payments due.
• Customer Services:  We will use the information that you have provided to respond to any requests or queries you may have. If contact is by telephone, your call may be recorded for quality control and training purposes.
• Marketing: Where you have booked with us and you have not opted out of future contact, we may contact you by telephone e-mail, post or text message, to provide information about other goods and services that we offer that we think will be of interest to you.
• Promotional: If you participate in a promotion, such as a survey or competition, we will use the information you provide to carry out that promotion.
• Consent: You will be asked for your consent for us to provide you with future marketing information. You can opt-out of receiving marketing communications from us at any time by contacting our Customer Services department.
• Legal and Vital requirements: We sometimes have a legal obligation to collect personal data from you, e.g. to comply with tax laws, or where we need your personal data to protect your vital interests or those of another person, e.g. if you are involved in an accident or emergency in resort.

How and where will your data be processed?

Any information that we hold about you is stored on our secure servers and all payment transactions are encrypted. Only authorised personnel are permitted to access personal data in the course of their work. Whilst we do our best to protect your personal data, no information transferred over the internet can be guaranteed to be completely secure and you provide your information at your own risk.

When your credit card details are required as part of the booking process, we store the last 4 digits and an authorisation code. In the case of some low-cost airlines, we will use the payment details you provide to purchase the flight seats on your behalf.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), including (in some instances) where we transfer your data to our suppliers so that they can assist us with providing our services to you. Where your information is transferred outside of the EEA, we will take steps to ensure that the information receives the same level of protection as if it remained within the EEA, including by entering into data transfer agreements, using the EU Commission approved Standard Contractual Clauses, or by relying on certification schemes such as the EU-US Privacy Shield. You have the right to details of the mechanism under which your data is transferred outside of the EEA – for this information, please contact us using the details set out under "How can you contact us?" below.

Retention of your personal data

When we have no ongoing legitimate business need to process your personal data (for example, to provide products or services to you or to retain records to manage any claims which you or we may have in respect of the products and services we provide to you), we will either delete or anonymise it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Your rights in respect of your personal data

You have the following rights in relation to the personal data that we hold about you:

• You can access, correct, update or request deletion of your personal data, at any time.
• You have the right to opt-out of marketing communications we send you at any time by contacting us.
• Once we have collected and processed your personal data with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority. The Information Commissioner's Office is the data protection authority for the UK.

Personal data of children

Our Website is not intended to be used by children under 18 years of age. We only process information about children with the consent of their parents or legal guardians.

Changes to our Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.

Jetline Cookie Policy

Exclusive Deals    Five-star Nile Cruise Stay, Egypt

Five-star nile cruise stay, egypt, exclusive deal, multi centre holidays.

This unique Egyptian adventure of a lifetime lets you explore the hidden treasures of Egypt while you cruise on the legendary River Nile.This 14-night package starts with a pre-stay in Hurghada at luxurious newly renovated, 5-star resort.You will then be transferred to the port where you will embark on five-star cruise on a full-board basis.Once your unforgettable voyage has ended you will then be transferred back to the five-star all-inclusive resort where you will continue your holiday.

Bellagio Beach Resort and Spa

Nestled on the sandy shore in the North Side of Hurghada,Bellagio Resort enjoys a privileged position overlooking the sparkling waters of the Red Sea.

Bellagio Resort’s   450 rooms   promise luxury in the midst of authenticity, with breathtaking views of the Resort, gardens, pool, lagoon and sea views, Walking through tropical greenery, guests come across the three or four story ultra-modern inspired buildings

Bellagio Resort main restaurant Restro features daily themed buffets offering delicious cuisine from all around the world in an elegant setting. Fresh ingredients and exotic flavors are combined into all-time favorites, where many of the dishes are prepared à la minute in front of you. There is 8 amazing dining options available for you!

Bask in the peaceful ambience of the hotel as you either dive into the pool, play with your children or soak up the afternoon rays with your legs dipped in the refreshing water.

MS Renaissance

MS Renaissance is a river cruiser with a heated pool on the upper deck, and all cabins have floor-to-ceiling windows. There is a restaurant, two bars (one in the lounge and one by the pool), a nightclub, and a spa where you can reserve massages for an extra fee. 

Add on and Tours

• Flight Add Baggage Add Baggage From from £70
• Tour Add Light excursion package Add Light excursion package per person from £159
• Tour Add Full excursion package Add Full excursion package per person from £189
• Tour Add Drinks Pacakge Add Drinks Pacakge per person from £249

What's Included

• Return flights from various UK airports
• 7 nights 5 Star All Inclusive accommodation at Bellagio Beach Resort & Spa
• 7 nights Full Board on the MS Renaissance in a Standard Cabin
• All in resort transfers
• Free Hurghada City Tour

Holiday Highlight

• Luxury hotel & cruise
• Rep service in resort 24 hours

Great deals and discounts direct to your mailbox

Jetline financial protection, book with confidence. your money is safe with us..

Package Holidays Where We Are Your Tour Operator

We hold an ATOL (Air Travel Operator’s Licence) for the many holidays that we sell as a Jetline package. This means that all of the travel arrangements we sell are protected in case of financial failure and comply with the Package Travel Regulations 2018.

Protective Trust Services

We are a Member of PTS (Protective Trust Services).

All payments made for packages where we act as agent for another disclosed Tour Operator are held in a Trust account with Protective Trust Services (PTS) and paid directly to your supplier by the Trustees.

Other services such as hotels or flights sold in isolation may not be protected and you should ask us what protection is available.

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Jetline Price Match

Best price guaranteed, we promise you the lowest prices available..

If you make an online booking and later find your holiday combination on sale, and available, at a lower price somewhere else on the internet, we will refund the difference to you.

• The claim must be from the lead passenger on the booking.
• We can only price match a booking that has been made online.
• The lower price holiday must be accurately priced, available to book immediately online and be from an abta bonded company.
• The policy does not apply to bookings of 9 passengers or more.
• The policy only applies when both flights and accommodation are booked together under the same reference number, this does not apply to individually booked elements the price match is only valid on the total holiday cost and not individually priced elements.
• JetLine is an independent travel agent and does not organise package holidays. To make a claim It must be an exact match, for example, several companies now operate both a charter airline and a no frills airline and we do not price match from one to the other. Neither do we match a tailor made holiday against a package holiday
• This price match cannot be part of a discounted price due to a voucher or loyalty scheme redemption
• We at JetLine must be able to verify that the competitors price is based on exactly the same products booked, therefore you must email a screenshot of the final page of the booking process of the competitors website to [email protected] putting the word 'Price Match' in the subject. We cannot accept responsibility were you have failed to send us the information requested
• The email must be sent to [email protected] within 24 hours of placing your online booking.
• Refunds, if applicable will only be made to the card used to purchase the holiday. We are unable to accept price matches for a booking that departs within 14 days of the date booked.

We reserve the right to refuse and claim where we are unable to substantiate the claim to our satisfaction and in accordance with the above points. We reserve the right to remove this offer at any time.

Jetline Deposits

Pay with deposit and spread the cost, book now, pay later.

With our low deposits and 0% monthly payments, you can book ahead and secure your holiday from as little as £99 per person, paying the final balance up until 14 days before departure

Sit back, relax and look forward to your trip without the financial worry.

Subject to supplier availability. Terms and conditions apply.

Jetline Privacy Policy

This Privacy Notice covers all platforms through which we offer travel-related services, this includes our Website and where you interact with us on social media such as Facebook (in which case you should also refer to those social media sites' privacy notices).

What kind of personal data do we collect?

When you book any travel arrangements with us, we need you to provide us with certain information, including your name, address, e-mail address, phone number/s; date of birth for flights, and payment information.

If you fill in a booking form but don’t actually complete the booking, we will use your information (which we will have collected using cookies) to check whether you need any further assistance, or whether you would like to complete your booking. For more information about how we do this (and how to prevent this if you wish to do so), please see our  Cookie Statement .

You may also provide us with information if you subscribe to our mailing list, for example to receive our brochure, Cruise Ahoy, or to enter a competition.

Personal data you give us about others

If there are other people on your booking, or if you are booking a holiday for someone else, we will ask you to conform that you have their permission to give us their personal data as described above. It is your responsibility to ensure that anyone about whom you have provided personal data has given their consent and is aware of how we use and process their information.

Personal Information we collect automatically

When you visit our Website, even if you don’t make a booking, we will automatically collect certain information such as your IP address, the date and time you accessed the Website, the hardware, software or internet browser you use and information about your visit, including pages you viewed and interaction information. If you are using a mobile device, we may collect data that identifies your mobile device, location details and any specific settings.

Sharing Information with Third Parties

• Suppliers: Your personal information will only be shared with suppliers relevant to your booking, and where your booking cannot be fulfilled without your information being provided, e.g. your flight operator, hotel, transport provider, etc. Only the information that is necessary to deliver your travel will be shared.
• Payment Providers and other financial institutions: If you request a chargeback for your booking, it may be necessary for us to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the chargeback. This may include a copy of your booking confirmation or the IP address that was used to make your reservation.
• Any law enforcement body, regulator, government agency, court or other third party where we believe disclosure is necessary as a matter of applicable law or regulation or to exercise, establish or defend our legal rights

What do we do with your personal data?

Once we have collected your information, it will be used for the following purposes:

• Booking travel arrangements:  We will use your personal data to provide to you the services that we sell, which may include flights, hotels, transport, and other ancillary products. We would not be able to fulfil our contract with you without this information.
• To communicate with you in relation to your holiday: We will use the contact information you have previously shared with us to communicate with you in relation to your holiday and to provide you with information relevant to your holiday. This may include information about your destination, security alerts, and reminders of balance payments due.
• Customer Services:  We will use the information that you have provided to respond to any requests or queries you may have. If contact is by telephone, your call may be recorded for quality control and training purposes.
• Marketing: Where you have booked with us and you have not opted out of future contact, we may contact you by telephone e-mail, post or text message, to provide information about other goods and services that we offer that we think will be of interest to you.
• Promotional: If you participate in a promotion, such as a survey or competition, we will use the information you provide to carry out that promotion.
• Consent: You will be asked for your consent for us to provide you with future marketing information. You can opt-out of receiving marketing communications from us at any time by contacting our Customer Services department.
• Legal and Vital requirements: We sometimes have a legal obligation to collect personal data from you, e.g. to comply with tax laws, or where we need your personal data to protect your vital interests or those of another person, e.g. if you are involved in an accident or emergency in resort.

How and where will your data be processed?

Any information that we hold about you is stored on our secure servers and all payment transactions are encrypted. Only authorised personnel are permitted to access personal data in the course of their work. Whilst we do our best to protect your personal data, no information transferred over the internet can be guaranteed to be completely secure and you provide your information at your own risk.

When your credit card details are required as part of the booking process, we store the last 4 digits and an authorisation code. In the case of some low-cost airlines, we will use the payment details you provide to purchase the flight seats on your behalf.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), including (in some instances) where we transfer your data to our suppliers so that they can assist us with providing our services to you. Where your information is transferred outside of the EEA, we will take steps to ensure that the information receives the same level of protection as if it remained within the EEA, including by entering into data transfer agreements, using the EU Commission approved Standard Contractual Clauses, or by relying on certification schemes such as the EU-US Privacy Shield. You have the right to details of the mechanism under which your data is transferred outside of the EEA – for this information, please contact us using the details set out under "How can you contact us?" below.

Retention of your personal data

When we have no ongoing legitimate business need to process your personal data (for example, to provide products or services to you or to retain records to manage any claims which you or we may have in respect of the products and services we provide to you), we will either delete or anonymise it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Your rights in respect of your personal data

You have the following rights in relation to the personal data that we hold about you:

• You can access, correct, update or request deletion of your personal data, at any time.
• You have the right to opt-out of marketing communications we send you at any time by contacting us.
• Once we have collected and processed your personal data with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority. The Information Commissioner's Office is the data protection authority for the UK.

Personal data of children

Our Website is not intended to be used by children under 18 years of age. We only process information about children with the consent of their parents or legal guardians.

Changes to our Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.

Jetline Cookie Policy

Why we use cookies.

This site uses cookies to distinguish you from other users. Some of these cookies are essential to make this website work correctly, to allow you to make your travel booking or other purchases, and to enable us to fulfil your purchase requests. Other types of cookie help us to provide you with a good experience when you shop on our site, allow us to improve our site or the way we provide our service to customers, or are used to provide you with information or offers from us or third parties that may be of interest to you.

How to Disable Cookies

You can accept or decline cookies at any time by accessing the preference panels from your browser's main menu (usually found under 'Edit', 'Tools' or 'Options'). However, if you choose to remove cookies elements of the site may not work properly or your use of the site may be impaired.

Why Cookies improve your browsing experience

In order to help us improve our customer service to you we also use 'cookies' to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access our site. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future. We may use cookies to keep track of the transaction from one page to the next. We may also collect data on your visit to our website, based on your browsing activities.

This information may include the pages you visit and products viewed or purchased. This helps us to improve and develop our offers and to provide you with better products and services tailored to your individual interests and needs.

PLEASE NOTE: if you choose to proceed without declining any non-essential cookies, then your use will constitute implied consent to the non-essential cookies that are set.