plantronics voyager 5200 troubleshooting

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Plantronics Voyager 5200 Troubleshooting Guide

For other helpful guides visit the  Plantronics Voyager 5200 resource center

Callers can't hear me / I can't hear callers

• Make sure your Voyager 5200 headset is paired to your mobile phone
• Reposition the headset on your ear as the sensors may not work
• Download the Plantronics Hub and disable Wideband Audio

My headset doesn't give me 7 hours of talk time

• Make sure your headset is paired to your phone
• Disable Wideband Audio in the Plantronics Hub
• Let your headset completely run out of battery then give it a full charge
• Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge

Pairing your Voyager 5200

1. With the Voyager 5200 headset power on press and hold the call button until you hear "pairing"

2. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices

3. Select PLT V5200

4. Once paired the LED lights will stop flashing and you'll hear "pairing successful"

Reset Sensors

1. Wearing the Voyager 5200, tap the call button to test sensors. A talk time voice alert means sensors are working. A tone means the sensors need to be reset.

2. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds.

3. You can disable your headset smart sensors through the Plantronics Hub software under the Settings 

Is your Voyager 5200 no longer working after the troubleshooting steps above?

Consider doing one of two things.

• Request a replacement from the manufacture if the headsets within th 1 year warranty.
• If out of the 1 year warranty, you'll want to order a new Voyager 5200 here or another two different models to consider is the AfterShokz Opencomm  and BlueParrott M300-XT

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Plantronics Voyager 5200 manual

user manual Plantronics Voyager 5200

Voyager 5200 UC

Wireless headset system.

View the manual for the Plantronics Voyager 5200 here, for free. This manual comes under the category headphones and has been rated by 27 people with an average of a 8.5. This manual is available in the following languages: English. Do you have a question about the Plantronics Voyager 5200 or do you need help?  Ask your question here

• Headset Overview
• USB Bluetooth adapter
• Charge case to PC or USB wall charger
• Check Battery Level
• Low battery warnings
• Use charge case
• Connect to PC
• Configure for media
• Pair to mobile device
• NFC pairing
• Re-Pair the USB adapter
• Answer a call
• Answer a second call on VOIP
• Reject incoming call
• Redial last outgoing call
• Caller Announcement (mobile phone only)
• Adjust headset microphone volume (softphone)
• Interact with Microsoft softphone
• Voice assistant
• Enable and use Amazon Alexa
• Play or pause audio
• Reset sensors
• Disable sensors
• Enable Tile
• Voice alerts list
• Adjust voice alert volume
• Load software
• Headset recovery
• Troubleshooting
• Accessories
• Specifications

Do you have a question about the Plantronics and is the answer not in the manual?

• Receive updates on solutions
• Get answers to your question

Question and answer

"I have been very satisfied with my Voyager but now the people I talk to say they hear me very poorly, despite me having the highest volume and hearing them very well. What can be done, can the thin mesh on the microphone be removed and cleaned?"

The Plantronics Voyager 5200 is a wireless earpiece with a weight of 20g. Included in the package is a USB cable and extra earbuds, along with a quick start guide. Bluetooth version 4.1 is incorporated in the device, with A2DP, AVRCP, HFP, HSP, PBAP, and SSP Bluetooth profiles available. The rechargeable battery allows for up to 7 hours of talk time and 216 hours of standby time. The battery can be fully recharged in 1.5 hours. The wireless range for this device is 30m, allowing for freedom of movement. The earpiece also features noise-canceling technology to reduce background noise and provide clear audio quality. The Plantronics Voyager 5200 has an International Protection (IP) code of IPX4, meaning it is resistant to water splashes from any angle. The package comes in a box, and the product is lightweight and designed for comfortable use.

Weight & dimensions

Packaging content, ports & interfaces, packaging data, performance.

Can't find the answer to your question in the manual? You may find the answer to your question in the FAQs about the Plantronics Voyager 5200 below.

When is my volume too loud?

A volume above 80 decibels can be harmful to hearing. When the volume exceeds 120 decibels, direct damage can even occur. The chance of hearing damage depends on the listening frequency and duration.

Can I make hands-free calls with my headphone?

The newer headphones generally have a small microphone built in which allows for calling.

What is noise cancelling?

Noise cancelling ensures that ambient noise is reduced.

What is bluetooth?

Bluetooth is a way of exchanging data wirelessly between electronic devices via radio waves. The distance between the two devices that exchange data can in most cases be no more than ten metres.

What is the weight of the Plantronics Voyager 5200?

The Plantronics Voyager 5200 has a weight of 20 g.

How long does it take to charge the battery of the Plantronics Voyager 5200?

It takes 1.5 h to charge the battery of the Plantronics Voyager 5200.

Why is my Plantronics Voyager 5200 not turning on?

Ensure that the headset is properly charged by connecting it to a power source using the provided USB cable. Allow it to charge for at least 30 minutes before attempting to turn it on again.

How can I pair my Plantronics Voyager 5200 with my smartphone?

Activate the Bluetooth feature on your smartphone and put the Voyager 5200 in pairing mode by pressing and holding the call control button for about 5 seconds until the LED flashes red and blue. Then, select the headset from the list of available Bluetooth devices on your smartphone.

My voice is not clear during calls, what can I do?

Ensure that the microphone boom is properly positioned close to your mouth, aligned with the corner of your lips. Additionally, adjust the headset's volume using the volume up and down buttons to find the optimal level that suits your voice and the environment you are in.

How can I control music playback using the Plantronics Voyager 5200?

To play or pause music, press the call control button once. To skip to the next track, press the volume up button. To go back to the previous track, press the volume down button. Please note that music control is only available when the headset is connected via Bluetooth to a compatible smartphone or music player.

Can I use the Plantronics Voyager 5200 with multiple devices simultaneously?

Yes, the Voyager 5200 supports multi-point technology, enabling connection and simultaneous use with two devices. To pair a second device, follow the same pairing process as described in the response to Q2.

Does the Plantronics Voyager 5200 come with additional ear tips?

Yes, the Plantronics Voyager 5200 comes with additional ear tips. This is a fantastic feature as it enables users to discover the perfect fit for their ears, guaranteeing optimal comfort and audio quality.

Is the Plantronics Voyager 5200 noise cancelling?

Yes, the Plantronics Voyager 5200 is noise cancelling. This is a fantastic feature for users who want to block out background noise and have clear conversations or enjoy music without interruptions.

What is the wireless range of the Plantronics Voyager 5200?

The wireless range of the Plantronics Voyager 5200 is 30 meters. This is a decent range and provides users with the freedom to move around without losing connection to their device.

Does the Plantronics Voyager 5200 have a rechargeable battery?

Yes, the Plantronics Voyager 5200 has a rechargeable battery. This is a convenient feature as users can easily recharge their headphones instead of constantly replacing disposable batteries.

Is the Plantronics Voyager 5200 waterproof?

The Plantronics Voyager 5200 has an International Protection (IP) code of IPX4, which means it is water-resistant. While it is not fully waterproof, it can handle splashes of water and sweat without any issues.

Is the manual of the Plantronics Voyager 5200 available in English?

Yes, the manual of the Plantronics Voyager 5200 is available in English .

Is your question not listed? Ask your question here

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Plantronics Voyager V5200 manual

manual Plantronics Voyager V5200

Voyager 5200 Office

For computer and desk phone.

View the manual for the Plantronics Voyager V5200 here, for free. This manual comes under the category earphones and has been rated by 1 people with an average of a 7.5. This manual is available in the following languages: English. Do you have a question about the Plantronics Voyager V5200 or do you need help?  Ask your question here

• Base overview
• Accessories
• Desk phone setup details
• Position Your Base
• Pair again to base
• Pair to mobile device
• Low battery warnings
• Load software
• Power on your headset
• Adjust headset microphone volume (softphone)
• Make a call (computer or desk phone)
• Answer or end a call
• Hold a call
• Switch between calls (flash)
• Reset sensors
• Disable sensors
• Play or pause audio
• Voice assistant (smartphone feature)
• Enable and use Amazon Alexa (smartphone feature)
• Enable Tile
• Change your default line

Do you have a question about the Plantronics and is the answer not in the manual?

• Receive updates on solutions
• Get answers to your question

Question and answer

The Plantronics Voyager V5200 is a type of earphone designed for use in various scenarios. Its design and features are aimed at providing convenience and clarity during phone calls and audio listening. The earphone is wireless, utilizing Bluetooth technology for easy connectivity to a range of devices. This ensures a hassle-free setup and the ability to move freely without being limited by cords. The V5200 is equipped with advanced noise-canceling technology, which helps to reduce background noise and focus on the user's voice during calls. This feature contributes to clearer and more effective communication, especially in noisy environments. The earphone also features a boom microphone that can be easily adjusted to the optimal position for the user's convenience. In terms of durability, the V5200 is constructed with high-quality materials, ensuring reliability and longevity. It is designed to withstand daily wear and tear, making it suitable for regular use in professional or personal settings. The earphone also offers a comfortable fit, with adjustable headband and ear cushions. The V5200 provides a long-lasting battery life, allowing for extended periods of use without the need for frequent charging. Its compact and lightweight design makes it portable and easy to carry around. Overall, the Plantronics Voyager V5200 is a versatile and reliable earphone that delivers clear audio and effective communication in a variety of settings.

Can't find the answer to your question in the manual? You may find the answer to your question in the FAQs about the Plantronics Voyager V5200 below.

When is my volume too loud?

A volume above 80 decibels can be harmful to hearing. When the volume exceeds 120 decibels, direct damage can even occur. The chance of hearing damage depends on the listening frequency and duration.

Can I make hands-free calls with my earphone?

The newer earphones generally have a small microphone built in which allows for calling.

What is noise cancelling?

Noise cancelling ensures that ambient noise is reduced.

What is bluetooth?

Bluetooth is a way of exchanging data wirelessly between electronic devices via radio waves. The distance between the two devices that exchange data can in most cases be no more than ten metres.

How do I properly fit the headset over and behind my ear for the best fit?

1. Slide the headset over and behind your ear, pressing gently towards your ear. 2. Rotate the microphone boom until it is pointed towards your mouth. 3. Adjust the microphone boom up and down for a better fit. 4. Change the eartip by pushing it in, rotating to the left to unlock, aligning the new eartip into the slot, pushing, rotating to the right, and locking it into place. 5. To wear the headset on your other ear, rotate the boom upwards, twist it around so the eartip is on the other side, then lower the mic boom. 6. Before first use, charge your headset for a minimum of 20 minutes by placing it in the cradle. The base display's battery icon turns solid blue when charging and turns off when the charge is complete. A full charge takes approximately 90 minutes.

What should I do if the microphone boom of the headset is not pointing toward my mouth correctly?

To ensure the microphone boom of your Plantronics Voyager V5200 headset is pointing toward your mouth correctly, follow these steps: 1. Slide the headset over and behind your ear, pressing gently toward your ear. 2. Rotate the microphone boom until it is directed toward your mouth. 3. Adjust the microphone boom up and down for a better fit. 4. Change the eartip for a better fit by pushing it in, rotating to the left to unlock, aligning the new eartip into the slot, pushing, rotating to the right, and locking it into place. 5. If you need to switch the headset to your other ear, rotate the boom upwards, twist it around to the other side, and then lower the mic boom. Ensure these steps are followed to optimize the positioning of the microphone boom for clear communication.

Is the manual of the Plantronics Voyager V5200 available in English?

Yes, the manual of the Plantronics Voyager V5200 is available in English .

Is your question not listed? Ask your question here

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Voyager 5200 UC

• Back of product
• Under the battery
• For laptops, press  Fn + Esc
• For desktops, press Ctrl + Alt + s
• For Chromebooks, on the sign in screen, press Alt + v
• On the barcode

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