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A cruise to nowhere: Royal Caribbean sailing canceled after guests boarded

A Royal Caribbean International Alaska voyage became a cruise to nowhere over the weekend, with the line canceling the sailing after guests had already boarded.

The cruise line’s Radiance of the Seas ship experienced propulsion issues, forcing it to shorten and eventually scrap the weeklong itinerary, according to notices shared with guests. The sailing was originally set to depart from Vancouver on Friday.

Charlene Chong, who was on board with her husband, their 3-year and 11-month-old children, and her parents, said passengers were notified Saturday afternoon that the cruise was canceled. The 34-year-old teacher and her husband previously took a cruise for their honeymoon, but this marked their first trip with Royal Caribbean.

“My parents had wanted to go to Alaska for a really long time,” said Chong, who lives in Vancouver.

The cruise line warned guests several days before boarding that the ship had a “technical issue with its propulsion system,” according to an email sent to passengers that Chong shared with USA TODAY. The line later pushed the departure back by two days to allow more time for repairs.

Royal Caribbean said boarding would proceed as planned but that the terminal would close Friday evening due to U.S. Customs and Border Protection rules. Passengers would not be able to leave until the ship arrived at Icy Strait Point.

“We were going stir crazy a little bit,” said Chong.

Royal Caribbean gave guests onboard credit worth two days of their fare, a future cruise credit of the same amount, complimentary drinks and other compensation, another email said.

According to Chong, the ship sailed toward a nearby cargo port, but the captain announced Saturday afternoon that the sailing could not proceed and that guests would need to disembark by Sunday at 4 p.m. Chong said she and her family were “lucky” they were local, but she saw other guests scrambling to change their flights and find accommodations.

Your cruise was canceled: Now what?

“We understand the disappointment due to this unfortunate turn of events,” the cruise line said in a letter shared with guests. “We truly extend our sincerest apologies for the continued unforeseen disruptions to your vacation.”

Royal Caribbean gave them their money back as onboard credit with any remaining amount refunded, increased their future cruise credit to 100% of their fare and kept its open-bar policy for the remaining time on board. The line also offered to reimburse trip change fees up to $250 for guests traveling domestically and $400 for international travel and additional reimbursements for hotel and transportation costs, among other compensation.

The cruise did not immediately respond to USA TODAY’s requests for comment.

After they got home, Chong and her family booked a trip to Mexico instead – though her parents decided not to join as they were “a bit exhausted by the whole ordeal.” For now, she’s not inclined to use the future cruise credit. “I would like to go to Alaska,” she said. “I'm not sure if I want to go with them.”

Nathan Diller is a consumer travel reporter for USA TODAY based in Nashville, Tennessee. You can reach him at [email protected].

Travel alert: Royal Caribbean cancels cruises to this island

• Published: Apr. 25, 2024, 4:57 p.m.
• Alvin Buyinza | [email protected]

Royal Caribbean Cruises has canceled more stops at a popular private resort in Haiti due to safety issues.

Guests who booked on cruises in the summer and early fall are receiving notifications from Royal Caribbean that their cruises to Labadee, a private resort on the northern coast of Haiti, have been canceled, according to royalcaribbeanblog.com , a website that reports on the cruise line.

After Royal Caribbean started to cancel trips to Haiti in March due to civil unrest in Haiti, the cruise line started to cancel more cruises into September, royalcaribbeanblog.com reported. The Royal Caribbean had previously canceled visits to Labadee through the end of this May.

• Read More: Cruise line stops visits to popular Caribbean resort amid U.S. travel advisory

The private resort stop has since been replaced with another port or a day at sea, the royalcaribbeanblog.com reported. The cancellations affect ships such as Adventure of the Seas, Independence of the Seas, Liberty of the Seas, Freedom of the Seas and Symphony of the Seas.

The Royal Caribbean announced in March that it was suspending all calls to Labadee, according to cruiseindustrynews.com . The move came after the U.S. State Department announced a travel alert for people to not visit the country.

“The current security situation in Haiti is unpredictable and dangerous,” the U.S. State Department wrote in a press release in March. “We are aware that there are few or no commercial options to depart Haiti safely at this time. As they become available, we urge U.S. citizens to take advantage of them.”

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Royal Caribbean Forced to Cancel Alaska Sailing With Guests Already Onboard

Here’s something that isn’t a surprise and still is, all rolled into one.

Royal Caribbean International had to cancel a cruise. Not a shock.

What is surprising is that passengers were already on board the Radiance of the Seas. That’s right, instead of going on an Alaskan cruise passengers had to disembark and go home.

The ship was supposed to depart Vancouver on Friday, April 26. There was a maintenance issue on the ship and a revised itinerary was set and it was supposed to depart on Sunday, April 28. But officials couldn’t get it fixed, and now the entire cruise has been canceled.

“Despite our best efforts, circumstances beyond our control have delayed our sailing further,” a letter delivered to guests’ staterooms said. “Your patience throughout this time [has] not gone unnoticed, and we are immensely grateful for your understanding.”

All passengers will not only receive a full refund but will receive a full future cruise credit to sail on Royal Caribbean. The cruise line also made its Wi-Fi free of charge to help passengers better navigate the disembarkation. Other complementary features include an open bar until the ship officially disembarked as well as reimbursement for airline change fees.

The maintenance problem was apparently a propulsion issue.

“While repairs for the technical issue that we encountered on our previous sailing are still underway, we discovered that we’re going to need some extra time to get the ship in tip-top shape for you,” Royal Caribbean wrote in its letter to passengers.

This is the second time the propulsion problem has plagued the Radiance of the Seas.

Royal Caribbean cancels all cruises to popular destination due to gang violence

• Published: Apr. 30, 2024, 2:47 p.m.

Royal Caribbean will cancel cruise trips to Labadee, Haiti, until at least September due to ongoing violence in the country, according to a report from Royal Caribbean blog. The company had previously suspended visits to Labadee through the end of May. (AP Photo/Lynne Sladky, File) AP

• Zach Mentz, cleveland.com

Global cruise line operator Royal Caribbean has extended its cancellation of ship stops to Labadee, Haiti, due to ongoing violence in the region, the company announced.

Royal Caribbean cruises to Labadee will be canceled until at least September, according to a report from Royal Caribbean blog . Guests who booked cruises for summer and early fall are being notified by the company of the changes. Some trips have been replaced with another port or sea day while others have been canceled and refunded.

In March, Royal Caribbean announced it would suspend visits to Labadee through the end of May.

“We have not had any security concerns; this was done out of abundance of caution,” Jonathon Fishman, director of corporate and incident communications for The Royal Caribbean Group, told the Miami Herald .

Labadee is a private beach resort located on the northern coast of Haiti, which maintains sovereignty over the 260-acre area but leased it to Royal Caribbean in 1985. The exclusive resort is fenced off from Haiti and has its own security.

Haiti, in recent months, has been overwhelmed by civil unrest and violent gangs, which has forced the closing of the country’s main international airports, burnings of police stations and prison raids. About 2,500 people were killed or injured by gang violence in Haiti from January to March, according to the United Nations Integrated Office .

Haitian Prime Minster Ariel Henry in March announced he would resign from his position as the country works to establish a transitional presidential council.

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Royal Caribbean Cancels Radiance of the Seas Departure

• April 28, 2024

Royal Caribbean International is canceling the current cruise of the Radiance of the Seas. Despite having passengers embarking the ship for a shortened sailing , the company announced this past Saturday that the cruise is no longer going ahead.

“As you are aware, our teams have been vigorously working to have the Radiance of the Seas prepared to set sail on our shortened April 26, 2024 sailing,” Royal Caribbean said in a letter sent to guests onboard.

“Despite our best efforts, circumstances beyond our control have delayed our sailing further. As a result, we’ll regrettably have to cancel our cruise,” the company added.

Facing a technical issue since its previous cruise , the 2001-built ship was scheduled to leave from Vancouver on April 28 for a shortened cruise to Alaska.

Although the visit to Juneau had to be cancelled, the Radiance was still scheduled to visit Ketchikan and Icy Strait Point before returning to Vancouver on May 3.

“We understand the disappointment due to this unfortunate turn of events. We truly extend our sincerest apologies for the continued unforeseen disruption to your vacation,” Royal Caribbean added.

With the cruise cancelled, passengers had to disembark the ship on April 28, according to the company’s statement.

Guests who booked flights or transfers through Royal Caribbean International had their arrangements automatically rescheduled, the company said.

Royal Caribbean also promised to assist passengers with independent hotel arrangements through a section of its mobile app.

Affected guests will receive a 100 percent refund, in addition to a Future Cruise Credit (FCC) of the amount they paid for the cruise fare, which can be used for a new booking.

The company also provided free internet for guests to plan their onward travel and kept its bars open while passengers were disembarking.

Royal Caribbean will reimburse any travel change fees up to $250 for domestic travel and $400 for international travel, the statement added.

The company also stated that they will reimburse up to $250 for hotel costs per stateroom, per night, for two nights as guests make their way home.

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