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Travel Agent Job Description Template

Given how much travel-related research consumers are able to do online, an astute travel agent needs to be a few steps ahead and develop a unique understanding of the industry and how they can provide value for travelers. If your agency is looking to staff up, you will want to write a compelling and targeted job description that encourages the best agents to apply.

This travel agent job description sample can help you create an effective job posting to find well-qualified candidates. You can adjust the details to include the specific job duties and requirements you need for the position. Additionally, feel free to browse our existing travel agent job listings to get more ideas for what you could include.

Travel Agent

[Intro Paragraph] The introductory paragraph is a good place to describe your travel agency and working environment. Using two or three sentences, treat this paragraph like an elevator pitch, explaining what sets you apart from the competition.

Travel Agent Job Responsibilities:

• Meets with clients to determine travel needs, budgets and preferences.
• Sells and coordinates transportation, accommodations, insurance, tours and activities.
• Advises clients regarding destinations, cultures, customs, weather and activities.
• Collects payments, books travel arrangements and pays applicable fees.
• Handles travel issues, conflicts, complaints, cancelations and refunds.
• Builds and maintains relationships with travel and tour vendors.
• Attends travel seminars and conferences.
• Conducts research on destinations and industry trends.
• Maintains accurate records of bookings, payments, transactions, phone calls and meetings.
• Contributes to agency efforts by accomplishing related tasks as needed.

[Work Hours & Benefits] Prospective travel agents will also want to know about your company’s working hours and benefits . Let them know what your typical work hours are and if you offer flexible scheduling options. Travel agents know they’ll be busy ahead of popular travel seasons. It’s also good to list particularly appealing benefits like remote work opportunities, paid parental leave and travel opportunities.

Travel Agent Qualifications/Skills:

• Strong sales and interpersonal skills
• Excellent verbal and written communications skills
• Ability to negotiate effectively
• Excellent knowledge of computer reservation computer programs
• Strong problem-solving skills
• Detail oriented and highly organized
• Strong ability to manage time and prioritize tasks
• Working knowledge of domestic and international travel trends
• Ability to speak languages in addition to English preferred

Education, Experience, and Licensing Requirements:

• Bachelor’s degree in tourism, travel, hospitality, business or related field
• Up to date on applicable state licensing or registration requirements
• Experience working as a travel agent

[Call to Action] An effective travel agent job description also includes a call to action where you encourage candidates to apply and explain the steps to do so. For example, you could have them email their application and other documents to your HR department, or instruct them to click the “apply” button at the top of the job posting.

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Travel Agent Job Description

Travel agent duties & responsibilities.

To write an effective travel agent job description, begin by listing detailed duties, responsibilities and expectations. We have included travel agent job description templates that you can modify and use.

Sample responsibilities for this position include:

Travel Agent Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Travel Agent

List any licenses or certifications required by the position: TICO, GDS, CTC

Education for Travel Agent

Typically a job would require a certain level of education.

Employers hiring for the travel agent job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Associates, Education, Business, Tourism, Hospitality, Communication, Marketing, Business/Administration, Design

Skills for Travel Agent

Desired skills for travel agent include:

Desired experience for travel agent includes:

Travel Agent Examples

• Microsoft Word (.docx) .DOCX
• PDF Document (.pdf) .PDF
• Image File (.png) .PNG
• Responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service
• Active participant in formal in house training class for up to 12 weeks and/or on the job training learning the reservation process, computer reservation system (CRS), customer service standards and the account specifics
• Learning to apply the customer service, computer reservation system (CRS), and specific account standards after completing in house training class, utilizing resources available to them
• Follow Training guidelines
• Creates domestic reservations for clients to include air, hotel, rail, and ground transportation
• Supports accounts
• Receives direction and supervision from a range of positions, including but limited to the training liaison, training manager, lead travel counselor, supervisor and/or manager
• Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues
• Booking travel requirements - to include air, hotel, rail and car hire - both within the UK, Europe and further afield
• Being aware of their travel budgets and offering advice on the best deals available
• You will strengthen the CWT brand
• Ticketing and researching ticketing problems
• Quality control of ticketing and reservations
• Research and obtain competitive rates, utilizing knowledge of preferred vendor programs
• Perform accounting and financial duties including invoicing and cost allocations
• 40 hour work week, some overtime may be required
• Ticketing reservations and making any necessary changes and amendments as plans change or are cancelled
• Delivering first-class customer service each and every time you answer a call or email
• Previous travel industry experience - this might be flight centre/low cost fares or leisure/retail/tour ops
• A good working knowledge of GDS/CRS - ideally Sabre
• Fares and Ticketing knowledge- we offer a route to formal certification if needed
• A welcoming telephone manner - a clear and confident command of English is essential
• Good worldwide geography and keen attention to detail
• Familiarity with and, with minimal assistance, capable of utilizing ARC Agent's Handbook and standard travel reference material for airline, rail, hotel/resort, information to efficiently and effectively accommodate Agency clients
• Utilize GDS to research and secure reservations
• Utilize ARC Agent’s Handbook and standard travel reference material for airline, rail, and hotel/resort
• You need to be able to lift and move travel stock and other materials (up to 25lbs)
• You must be available to work most Saturdays and some evenings to support goal achievement
• You need to be able to pass comprehensive criminal background check and thorough hair sample drug screening
• We prefer candidates with at least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal orientated environment
• We prepare all of our Travel Agent Trainees for their new role by ensuring their successful completion of our Travel Agents Trainee program which requires some travel for training
• Our Agents are more likely to succeed if they are proficient with various internet search engines, Microsoft Office and the ability to quickly transition from one vendor system to another while typing at least 30WPM
• And services
• Handle changes to travel itineraries as needed (flights, cars)
• Booking all travel requirements for our business travel clients
• Handling any amendments, cancellations and schedule changes as they arise
• Delivering exceptional customer service for each and every client
• Making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations, familiar with domestic and international travel
• Providing solutions to travel related problems clients may have experienced with arrangements during after-hours or emergency situations
• Sales skills - You'll have that edge when it comes to sales and understanding how to provide amazing customer service
• Travel experience - You'll be a globe trotter who has an incurable case of the travel bug, demonstrated of course by having visited a variety of overseas destinations
• Academic achievements - You'll have been a high flyer with academic accomplishments
• Monitor unused tickets for refund and exchange purposes
• Qualify traveler’s pre-trip approval and departmental reporting conditions
• Work with Aviation and Fleet Lead to schedule company jet and fleet cars
• Update and maintain Traveler Profiles in the GDS and/or online booking tool as needed
• Identify and resolve errors during weekly review of Travel Management Reports
• Make recommendations for new properties during annual hotel negotiations as needed, and verify negotiated rates are loaded in GDS
• Maintain Q-Minders to automate due dates for payments and all reservation follow-up
• Completes Bon-Voyage and other lead follow-up as required
• Experience in Corporate / Leisure Travel
• FCM Corporate Travel Agents will receive a base salary (paid hourly) plus uncapped monthly incentives
• Ensure all hotels reservations adhere to company policy
• Ensure all hotels reservations are booked within city rate cap, secure client negotiated rate in preferred properties or lowest available room rate for non-preferred properties
• Support the team with UK & Continental rail, online fulfilment and other travel services
• Develop and maintain an excellent rapport with preferred suppliers
• Be fully conversant with all travel related services offered by the company
• Attend and contribute to office/team meetings as appropriate
• Assist with the development and/or review of travel related processes
• Provide and track meeting planning services for both domestic and international functions and events
• One (1) year of experience booking domestic and international travel in WorldSpan or other Global Distribution System (GDS)
• Knowledge of passport and visa processing
• Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, not interrupting at inappropriate times
• Experience with meeting and company event planning
• Communicate travel options with conference participants and/or group bookers
• Search for possible itineraries with respect to BCD Meetings & Events preferred suppliers
• Request and negotiate rates with airlines to meet the goals and objectives of the client
• Create customer contracts, set up deadlines and inform customers accordingly
• Issue transportation documents according to the specific rules of each project and ensure the correct administration
• Manage changes and cancellations
• Invoicing of deposits and sold products to clients, follow up on client payments and the after sales process
• Organization - Maintain Q-Minders to automate due dates for payments and all reservation follow-up
• Quality Standards – Completes Bon-Voyage and other lead follow-up as required
• Handle inbound sales calls from prospective passengers, identify their needs and provide a solution, sell the Viking Cruises benefits and complete the reservation booking process*
• Certified Travel Counselor (CTC) certification
• 40 hour work week, some overtime may be required.Other duties as assigned
• Shift hours work schedule
• Experience with at least one GDS reservations system(s)
• Experience booking International travel preferred
• Experience with Group bookings preferred

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Travel Agent Job Description [Updated for 2024]

In the dynamic world of travel and tourism, the role of travel agents has never been more crucial.

As global travel continues to evolve, the demand for knowledgeable professionals who can curate, personalize, and ensure seamless travel experiences grows stronger.

But let’s dig a little deeper: What’s truly expected from a travel agent?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager formulating the perfect candidate profile,
• Or simply intrigued by the intricacies of travel agency work,

You’re in the right place.

Today, we present a customizable travel agent job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Travel Agent Duties and Responsibilities

Travel Agents provide a variety of services to clients related to their travel needs, including booking flights, hotel reservations, car rentals, and activities.

They also offer advice on destinations and make arrangements for transportation, hotel accommodations, restaurants, and tours.

Travel Agents have the following duties and responsibilities:

• Consult with clients to determine their travel needs, preferences, and budgets
• Research various travel options and provide clients with the best possible solutions
• Book reservations for travel, hotels, transportation, and tours
• Arrange special requests, such as wheelchair services and dietary needs
• Inform clients about travel conditions, local customs, required documents, and travel advisories
• Provide clients with brochures, guides, and maps
• Manage customer issues and emergencies, such as cancellations and rescheduling
• Communicate with travel service providers to confirm reservations and stay updated about any changes
• Process payments and documents, such as invoices, insurance papers, and itineraries

Travel Agent Job Description Template

We are searching for a detail-oriented and experienced Travel Agent to join our team.

Your responsibilities will include liaising with clients to understand their travel needs, planning and organizing travel itineraries, and booking accommodation, flights, and local activities.

Successful candidates will be experts in destination knowledge, have excellent customer service skills, and possess a strong understanding of the latest travel industry trends.

Responsibilities

• Plan and sell transportation, accommodations, insurance, and other travel services
• Cooperate with clients to determine their needs and advise them on appropriate destination, modes of transportation, travel dates, costs, and accommodations
• Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc.) to travelers
• Book transportation, make hotel reservations and collect payment/fees
• Deal with occurring travel problems, complaints or refunds
• Attend travel seminars to remain updated with tourism trends
• Enter data into our software and maintain client files
• Network with tour operators to keep up to date with the latest travel packages and discounts

Qualifications

• Proven work experience as a Travel Agent
• Excellent knowledge of computer reservations systems and e-travelling
• Fluency in English; multilingualism is a plus
• Strong sales skills and commercial awareness
• Ability to interact, communicate and negotiate effectively
• Sound knowledge of domestic and international travel trends
• Degree in Hospitality, Travel, Tourism, Business or relevant field
• Personal travel experience will be considered an advantage
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Potential for discounted travel

Additional Information

• Job Title: Travel Agent
• Work Environment: Office setting with potential for remote work. Some travel may be required for site visits or industry conferences.
• Reporting Structure: Reports to the Travel Agency Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $32,000 minimum to $58,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

What Does a Travel Agent Do?

Travel Agents typically work in travel agencies, for tour operators, or as independent consultants.

They provide travel services to clients including booking flights, hotels, car rentals, and arranging for excursions or special activities.

Travel Agents conduct thorough research to provide clients with the best possible options for their travel needs, taking into account budget, preferences, and any special requirements.

They are knowledgeable about various travel destinations and can provide advice on travel advisories, visa requirements, and local customs.

Their job also involves handling travel-related issues or emergencies that may arise, such as changes in travel plans, cancellations, or dealing with issues related to accommodations or transportation.

In addition, Travel Agents may also handle documentation like travel insurance, visas, and permits.

They keep themselves updated with the latest industry trends, new destinations, and travel technologies to provide the best advice and services to their clients.

Some Travel Agents specialize in certain types of travel, such as luxury travel, business travel, or adventure travel, tailoring their services to the specific needs of these travelers.

They take time to understand their clients’ interests and preferences to create personalized travel experiences.

Travel Agent Qualifications and Skills

A proficient Travel Agent should possess a unique combination of skills and qualifications that align with job requirements, including:

• Highly organized with the ability to manage multiple bookings and maintain accurate records of reservations and payments.
• Strong knowledge of various travel locations and associated facilities, with the capability to provide detailed information on travel options.
• Excellent communication and interpersonal skills to interact effectively with clients, understand their needs and build lasting relationships.
• Ability to use booking and reservation software proficiently, as well as general computer and internet skills.
• Strong attention to detail to ensure all aspects of travel arrangements are correctly handled, from flights and accommodation to transportation and activities.
• Negotiation skills to secure the best rates and services for clients, and resolve any issues or conflicts that may arise.
• Problem-solving skills to handle unexpected changes or emergencies in clients’ travel plans.
• Customer service skills to provide a high level of service, handle inquiries and complaints, and ensure client satisfaction.
• Awareness of and ability to comply with all travel regulations, restrictions, and safety guidelines.

Travel Agent Experience Requirements

Entry-level Travel Agents typically require a minimum of 1 to 2 years experience, often attained through internships or part-time roles at travel agencies, airline companies, or hospitality businesses.

This allows professionals to understand the travel industry and become familiar with reservation systems, travel regulations, and popular travel destinations.

Candidates with 3 to 5 years of experience usually have developed strong customer service skills, the ability to handle complex travel arrangements, and a comprehensive knowledge of both domestic and international travel.

Those with more than 5 years of experience may have significant expertise in specialized areas such as luxury travel, corporate travel, or adventure tourism.

Such professionals often have the proficiency to handle larger or more complex client accounts and may be ready for managerial or team-leader roles in a travel agency.

Continual professional development and staying updated with the latest trends in the travel and tourism industry is crucial for a Travel Agent, regardless of their level of experience.

Some agencies may also prefer candidates with multi-lingual skills, experience with specific travel software, or relevant certifications.

Travel Agent Education and Training Requirements

Travel Agents typically have a high school diploma or equivalent, but a bachelor’s degree in travel, tourism, or a related field can give prospective agents a competitive edge.

It’s important that Travel Agents have a broad knowledge of the world geography and different cultures, traditions, and weather conditions in various regions.

As such, courses in geography, foreign languages, and world history can be beneficial.

There are vocational schools that offer full-time travel agent programs as well as weekend and evening programs.

These programs often offer internship opportunities at travel agencies and can help you gain an understanding of reservation systems used in the field.

Certification is not a strict requirement for travel agents, but certified agents tend to earn more than their non-certified counterparts.

The Travel Institute offers certification for experienced travel agents.

Continuing education and specialization can help boost travel agent sales.

Travel agents can specialize by type of travel, such as leisure or business, or by destination.

Knowledge of a foreign language can also be beneficial as it can attract international clients.

It’s also helpful for Travel Agents to be tech-savvy as much of the job involves using computers and complex reservation systems.

Soft skills, such as communication and sales skills, are also important as Travel Agents must persuade clients and have detailed discussions about their travel plans.

Travel Agent Salary Expectations

A Travel Agent can expect to earn an average salary of $40,660 (USD) per year.

However, this figure can fluctuate depending on factors such as years of experience, the scale of the agency they work for, and the region in which they are based.

Travel Agent Job Description FAQs

What skills does a travel agent need.

Travel agents should have excellent communication skills to understand their client’s travel needs and desires.

They should be detail-oriented and organized, as they often manage multiple bookings and itineraries simultaneously.

Travel agents also need strong problem-solving skills to respond to unexpected travel changes or issues.

Knowledge of various destinations, cultures, and travel regulations is also crucial.

Do travel agents need a degree?

While a degree is not strictly necessary to become a travel agent, having a bachelor’s degree in Travel & Tourism, Hospitality, or a related field can provide valuable industry knowledge and credibility.

However, most travel agencies primarily value experience and the ability to sell and organize travel arrangements.

Certain certifications like Certified Travel Associate (CTA) or Certified Travel Counselor (CTC) can also be beneficial.

What should you look for in a travel agent resume?

When reviewing a travel agent’s resume, look for experience in customer service roles, as well as any specific experience in the travel industry.

Familiarity with travel booking systems and GDS (Global Distribution Systems) is also a plus.

Furthermore, any language skills or travel experience can be beneficial as they indicate a broader understanding of diverse cultures and destinations.

What qualities make a good travel agent?

A good travel agent is passionate about travel and helping others experience the joy of travel.

They should be patient, understanding, and have excellent customer service skills.

They also need to be proactive, adaptable, and able to handle stressful situations, as travel plans can change rapidly.

Good travel agents also stay up-to-date on travel regulations, popular destinations, and travel trends to provide the best advice to their clients.

Is it difficult to hire a travel agent?

The difficulty of hiring a travel agent often depends on the specific needs of the travel agency.

With the rise of online travel booking, finding travel agents with the necessary skills and experience can sometimes be challenging.

However, there are plenty of professionals passionate about travel who could make excellent travel agents with the right training and support.

And there we have it.

Today, we’ve taken a deep dive into the fascinating world of travel agents.

And guess what?

It’s not just about booking flights and hotels.

It’s about crafting unforgettable travel experiences, one journey at a time.

With our comprehensive travel agent job description template and real-life examples, you’re ready to take the leap.

But why stop there?

Explore further with our job description generator . It’s your next step towards creating precise job listings or refining your resume to perfection.

Every itinerary is a part of a bigger adventure.

Let’s create that adventure. Together.

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The Editorial Team at InterviewGuy.com is composed of certified interview coaches, seasoned HR professionals, and industry insiders. With decades of collective expertise and access to an unparalleled database of interview questions, we are dedicated to empowering job seekers. Our content meets real-time industry demands, ensuring readers receive timely, accurate, and actionable advice. We value our readers' insights and encourage feedback, corrections, and questions to maintain the highest level of accuracy and relevance.

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Travel Agent Job Description: A Comprehensive Guide to the Key Responsibilities, Required Skills, and Work Environment

A travel agent’s job description involves a range of responsibilities, including helping clients plan and book their travel arrangements, providing expert advice and recommendations, researching and comparing travel options, handling reservations and payments, collaborating with other travel professionals, and maintaining accurate records.

Travel agents require a range of skills and qualifications, including excellent customer service and sales skills, organizational skills, and technology savvy. Although the job outlook for travel agents may be declining, there are still opportunities for experienced travel agents specializing in corporate travel or group planning trips.

In this article, we’ll take a closer look at the job description of a travel agent, including the key responsibilities, required skills and qualifications, work environment and schedule, and more.

Key Responsibilities of a Travel Agent

Travel agents have a variety of responsibilities that help them assist customers in planning and booking their travel arrangements. Some of the key responsibilities include:

Helping clients plan and book their travel arrangements

Travel agents are responsible for helping clients plan their trips, including booking transportation (such as flights, rental cars, and train tickets), accommodation (such as hotel rooms, vacation rentals, and hostels), and tours and activities. They also advise clients on travel itineraries and offer suggestions on destinations to visit based on their budget and preferences.

Providing expert advice and recommendations to clients

Travel agents are knowledgeable about travel destinations, including local customs, culture, and attractions. They use this knowledge to offer advice to clients on the best places to visit and the most convenient times to travel. They also advise clients on visa requirements and passport renewals, as well as other relevant information such as travel insurance and budgeting for their trip.

Researching and comparing travel options to find the best deals

Travel agents use their expertise to research and compare travel options, such as airline tickets, hotel accommodations, and vacation packages, to find the best deals for their clients. They also stay up-to-date on tourism trends and promotional techniques to ensure that they are providing the most competitive prices and packages to their clients.

Handling reservations, payments, and cancellations

Travel agents are responsible for making hotel reservations for their clients and processing payments for their travel arrangements. They also handle cancellations and refunds in a timely manner.

Collaborating with other travel professionals and vendors

Travel agents work with other travel professionals, such as tour operators and cruise lines, to offer clients a wide range of travel options. They also collaborate with vendors, such as hotels and airlines, to negotiate prices and provide clients with the best possible deals.

Maintaining statistical and financial records

Travel agents keep accurate records of their clients’ travel arrangements and financial transactions. This helps them to provide clients with future services and ensures that they are meeting their sales targets.

Staying up-to-date with industry trends and regulations

Travel agents stay current with industry trends and regulations, such as visa requirements and travel restrictions. They also attend travel seminars and educational programs to stay up-to-date with the latest industry developments.

Required Skills and Qualifications for a Travel Agent

Travel agents require a range of skills and qualifications to perform their job duties effectively. Some of the required skills and qualifications include:

Excellent customer service skills

Travel agents must have exceptional customer service skills to interact with clients in a professional manner. This includes listening to clients’ needs and concerns and addressing them in a timely and effective manner.

Sales skills

Travel agents must have strong sales skills to persuade clients to book their travel arrangements through them. This includes promoting travel packages and other services and offering advice on the best options for clients.

Organizational skills

Travel agents must be highly organized and detail-oriented to keep track of their clients’ travel arrangements and financial transactions. They must also be able to multitask and prioritize their workload to meet deadlines and ensure that clients’ needs are met in a timely manner.

Relevant education or certification

Many travel agents have a bachelor’s degree in travel and tourism, hospitality management, or a related field. Certification from a travel industry association, such as a Certified Travel Associate (CTA), Certified Travel Counselor (CTC), or Certified Travel Industry Executive (CTIE), can also be helpful in demonstrating expertise and knowledge in the industry.

Strong organizational skills

Technology savvy.

Travel agents must be familiar with online booking platforms and reservation systems to process travel arrangements efficiently. They must also be proficient in using social media for marketing and promoting travel packages and services.

While a high school diploma may be sufficient for some entry-level positions, many employers prefer applicants with a bachelor’s degree in hospitality or a related field. Certification from a travel industry association, such as the Certified Travel Industry Executive (CTIE) or Certified Travel Counselor (CTC) can also be helpful in demonstrating expertise and knowledge in the industry.

Cultural awareness and language skills

Travel agents must have a good understanding of geography and cultural awareness to offer advice on travel destinations and local customs. They must also have language skills to communicate effectively with clients who speak different languages.

Relevant experience

Many travel agents gain relevant experience in the hospitality industry or customer service before pursuing a career as a travel agent. Sales experience can also be helpful in persuading clients to book their travel arrangements through them.

Detail-oriented

Travel agents must be detail-oriented to ensure that all aspects of their clients’ travel arrangements are accurate and up-to-date. This includes scheduling transportation, booking hotel accommodations, arranging tours and activities, and providing clients with relevant information such as visa requirements and local customs.

Travel agents must be persuasive and able to sell travel packages and services to clients. This requires the ability to identify clients’ needs and preferences and offer customized recommendations that meet their needs.

Time management skills

Travel agents must be able to manage their time effectively to ensure that clients’ needs are met in a timely manner. They must also be able to prioritize their workload to meet deadlines and ensure that they are meeting their sales targets.

Work Environment and Schedule

Travel agents work in a variety of settings, including travel agencies, corporate travel departments, and home-based offices. They may work full-time, part-time, or on a flexible schedule that includes evenings and weekends. They must be able to work in a fast-paced environment and handle multiple phone calls and emails from clients.

Average Salary and Job Outlook

According to the U.S. Bureau of Labor Statistics, the average salary for a travel agent is $40,660 per year. Job opportunities for travel agents are expected to decline by 26% between 2019 and 2029 due to the increasing use of online booking platforms and self-service options for travelers. However, travel agents who specialize in corporate travel or groups planning trips may continue to have job opportunities.

Job Description Template

When creating a loan processor job description, it is essential to outline the specific duties and responsibilities, required qualifications, skills, and experience, as well as any expectations for the workplace, schedule, and potential collaboration with other professionals. Here is a template to help guide you:

Job Description Template 1:

Job Title: Travel Agent

Responsibilities:

• Plan and book travel arrangements for clients, including flights, hotels, rental cars, and tours
• Research and recommend destinations, itineraries, and travel options based on client preferences and budget
• Provide excellent customer service and support throughout the travel process
• Manage bookings and payments, and maintain accurate records
• Stay up-to-date with industry trends and travel regulations

Qualifications:

• High school diploma or equivalent; Bachelor’s degree in Travel and Tourism, Hospitality, or related field is preferred
• 2+ years of experience as a Travel Agent or in a related field
• Strong knowledge of travel industry regulations, trends, and options
• Excellent communication, customer service, and organizational skills
• Proficiency in travel booking systems and software
• Competitive salary and benefits package
• Opportunities for professional development and growth
• Positive and supportive work environment
• Flexible scheduling options

How to Apply:

Please submit your resume and a cover letter detailing your experience and qualifications for the position.

Job Description Template 2:

Job Title: Senior Travel Agent

• Lead and manage the travel department, including personnel and projects
• Develop and maintain relationships with clients and suppliers
• Plan and book complex and customized travel arrangements, including group and corporate travel
• Bachelor’s degree in Travel and Tourism, Hospitality, or related field
• 5+ years of experience as a Travel Agent or in a related field

Please send your resume and a brief cover letter outlining your experience and qualifications for the position.

Job Description Template 3:

Job Title: Corporate Travel Agent

• Plan and book travel arrangements for corporate clients, including flights, hotels, rental cars, and meetings
• 2+ years of experience as a Corporate Travel Agent or in a related field
• Strong knowledge of corporate travel regulations and booking systems

Job Description Template 4:

Job Title: Travel Agent (Entry-Level)

• Stay up-to-date with industry trends and travel regulations Qualifications:
• 1+ years of experience in a customer service or sales role; experience in the travel industry is a plus
• Strong communication, customer service, and organizational skills
• Proficiency in basic computer software, such as Microsoft Office Benefits:
• Flexible scheduling options How to Apply: Please send your resume and a brief cover letter outlining your experience and qualifications for the position.

Frequently Asked Questions

What is a travel agent.

A travel agent is a professional who specializes in helping clients plan and book their travel arrangements, including transportation, accommodation, tours and activities, and other related services.

What are the key responsibilities of a travel agent?

Some of the key responsibilities of a travel agent include helping clients plan and book their travel arrangements, providing expert advice and recommendations, researching and comparing travel options, handling reservations and payments, collaborating with other travel professionals and vendors, and maintaining accurate records.

What skills and qualifications are required to become a travel agent?

Travel agents require a range of skills and qualifications, including excellent customer service and sales skills, organizational skills, technology savvy, cultural awareness and language skills, relevant education or certification, and relevant experience in the hospitality industry or customer service.

What is the work environment and schedule for a travel agent?

Travel agents work in a variety of settings, including travel agencies, corporate travel departments, and home-based offices. They may work full-time, part-time, or on a flexible schedule that includes evenings and weekends.

What is the average salary for a travel agent?

According to the U.S. Bureau of Labor Statistics, the average salary for a travel agent is $40,660 per year.

Is the job outlook for travel agents positive?

The job outlook for travel agents is expected to decline by 26% between 2019 and 2029 due to the increasing use of online booking platforms and self-service options for travelers. However, travel agents who specialize in corporate travel or groups planning trips may continue to have job opportunities.

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Travel Manager Job Description

Travel managers direct, administer, and monitor the travel policies, guidelines, and budgets for businesses and travel agencies. When working for travel agencies, they will assist customers with travel plans and itineraries. When working for corporations, they will make business travel arrangements for executives and employees.

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Travel Manager Job Description Template

We are looking for a detail-oriented individual to join our team as a travel manager. The responsibilities of the travel manager include optimizing our travel operations, making travel arrangements over the phone or the internet, providing guidance on travel arrangements, and preparing budget reports.

To be a successful travel manager, you should have a strong working knowledge of travel management processes and excellent attention to detail. Ultimately, a top-notch travel manager is skilled at maintaining positive relationships with airlines and hotels and at providing a smooth travel experience.

Travel Manager Responsibilities:

• Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.
• Negotiating preferred rates with vendors of direct travel.
• Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.
• Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.
• Assisting with any travel-related issues that may arise.
• Researching travel deals and evaluating prices and services.
• Arranging travel accommodations for business visitors.
• Creating, optimizing, and monitoring corporate travel policies.
• Preparing travel budget reports.
• Analyzing and preparing reports on travel spend.

Travel Manager Requirements:

• A bachelor's degree in tourism, travel or hospitality is required for corporate travel managers.
• A minimum of 5 years experience in the travel industry.
• A minimum of 1 year supervisory experience may be preferred.
• Certification in travel or hospitality may be advantageous.
• Knowledge of travel management processes.
• The ability to build and maintain positive relationships with vendors of direct travel (existing relationships may be advantageous).
• Excellent attention to detail and organizational skills.
• Good communication, customer service, and interpersonal skills.
• A basic understanding of Geography.
• Strong computer skills.

Related Articles:

Travel planner job description, travel agent job description, travel consultant job description, travel manager interview questions, travel planner interview questions, travel agent interview questions, travel consultant interview questions.

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• Resume Examples
• Travel Agent Resume: Examples & Job Description [2024]

Travel Agent Resume: Examples & Job Description [2024]

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Writing a travel agent resume is like planning a perfect gateway—every detail matters. Learn how to steer your career ship in the right direction with our travel agent resume examples and expert tips as navigation tools. This all-inclusive guide will show you how to write a perfect resume for travel agent jobs!

This guide will show you: 

• A travel agent resume sample better than 9 out of 10 other resumes.
• How to write a travel agent resume that will land you more interviews.
• Tips and examples of how to put skills and achievements on a resume for travel agent jobs.
• How to describe your experience on a travel agent resume to get any job you want.

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Travel Agent Resume Example

Andrea D. Lundy

Travel Agent

347-332-2883

[email protected] 

linkedin.com/in/andrea.d.lundy

Driven travel agent with +5 years of experience in luxury travel. Eager to support Motion Voyage in increasing client retention and boosting company revenue by providing unparalleled customer service and implementing upselling strategies. At Travel Zap, managed to exceed annual sales targets consistently, achieve a 15% growth in YOY sales, and maintain a 74% client retention rate.

Travel Zap, New York, NY

May 2021–present

Key Qualifications & Responsibilities

• Maintained a high level of client retention, with over 74% of clients returning for repeated bookings.
• Designed and executed high-end itineraries that led to a 24% increase in luxury travel bookings.
• Managed to increase profits by prioritizing strong relationships with airlines, hotels, and other companies within the travel industry.
• Successfully resolved travel-related issues, demonstrating excellent communication and organizational skills to ensure client safety and satisfaction.

Key Achievement: 

• Consistently exceeded annual sales targets, achieving, on average, a 15% increase in YOY sales.

Junior Travel Agent

Century Travel, New York, NY

September 2018–April 2021

• Maintained a steady customer satisfaction rate of over 90% by providing exceptional customer service experience.
• Cultivated close relationships with airlines, hotels, and local companies, resulting in special offers and discounts for clients.
• Developed expertise in luxury travel destinations, becoming the go-to agent for clients seeking premium travel experiences.
• Achieved a 12% YOY increase in sales by responding to individual customer needs and implementing upselling strategies.

Bachelor of Science in Business Administration

Western Governors University, Salt Lake City

September 2014–June 2018

• Destination Knowledge
• Customer Service
• High-End Itinerary Planning
• Booking and Reservation
• Communication Skills
• Problem-Solving
• Negotiation
• Time Management
• Technology Proficiency
• Sales and Marketing

Certifications

• Certified Travel Associate, The Travel Institute, 2019
• Travel Agent Accreditation, International Air Transport Association (IATA), 2020
• Spanish—Fluent
• Italian—Advanced
• Learning languages
• Exploring new cuisines

Okay, you’ve skimmed through the travel agent resume example above—our next stop is learning the art of resume formatting:

1. Format Your Travel Agent Resume Properly

Writing a resume for a travel agent is like the art of packing. When everything is present and in its place, you save plenty of time looking for things in your suitcase. The same goes for your resume, as the hiring managers are busy people.

Studies have shown that, on average, recruiters spend only 7 seconds looking at a resume. They expect to scan it for all the necessary data quickly. That’s why you don’t want to forget about any resume section , just as you wouldn’t like to forget your toothbrush when traveling. 

Here’s what your travel agent resume should consist of:

• An easy-to-notice resume header with necessary contact information . 
• A well-written and succinct travel agent resume objective or summary .
• A work experience section to showcase your key professional accomplishments .
• An education section to present your schooling.
• A skills section to list your most relevant abilities .
• Additional resume sections such as extra training, certifications, awards, foreign languages , and relevant hobbies and interests .

But—it’s not only what you pack into your resume; it’s also how you do it. Make Marie Kondo proud and format your resume the Zen and harmonious way:

• Go with the reverse-chronological resume format .
• Put a legible resume header at the top and fill it with your contact info. You can skip disclosing your address—it’s not required.
• Don’t go wild with the fonts in your resume . Stick to simple and legible ones, and don’t use more than two font styles: one for the resume headings and one for the resume body.
• Make your resume easy to scan by dividing it into clear sections and using easy-to-spot resume headings.
• Stick to the standard 1.15 line spacing and even resume margins on all sides.
• Save your resume as a PDF file unless the job ad states otherwise.

Now that you know how to format your resume, we can analyze what to put in the most essential part of any resume—the work experience section.

Read more: The 3 Best Resume Formats + Examples

2. Add Work Experience to Your Travel Agent Resume

Your encyclopedic knowledge of travel destinations is close to the omnipotent powers of Google Maps, and you know how to make your clients’ dreams of perfect holidays come to life.

Now it’s time you make the recruiters aware that you’re the answer to their prayers. You do that by crafting a perfect work experience section, as past travel agent job descriptions are one of the things that recruiters look first at .

This is how you turn your work experience section into a ticket to success:

• Stick to the reverse chronological order of your travel agent job descriptions—put your most recent job first .
• Make sure each entry consists of  your job title , company name, anddates of employment.
• Don’t simply list all the travel agent responsibilities that you’ve held—focus on your most impressive work achievements instead and present them in up to 6 bullet points per entry. Present tangible results and quantify them whenever possible.
• Tailor your work experience section to the job ad you’re applying for. 
• Use action words to add impact to your travel agent resume.

Not sure how to formulate the bullet points in your resume work experience section? You can rely on the proven PAR (Problem-Action-Result) formula:

• Present a problem you had to deal with.
• Briefly describe the action you took.
• Mention the result that you achieved.

Okay, now let’s look at some examples so you’ll feel more confident when writing each travel agent job description for your resume work experience section.

Travel Agent Resume Example: Experienced Travel Agent Job Description

With a travel agent's work experience presented as in the correct example, you can easily target a job at top travel agencies. Resume layout? Check. Tangible results? Check. Every detail taken care of like at a luxury resort.

The bad example feels like a hectic last-minute camping trip with running water issues. There are no work accomplishments listed and only generic travel agent responsibilities. That’s not how you win a phone call for a job interview.

Travel Agent Resume Example: Entry-Level Travel Agent Job Description

This junior corporate travel agent has some pretty impressive work accomplishments under their belt. The first example highlights them well, sticking to best practices of resume formatting. It points out tangible results whenever possible. However, the second example lacks all that—it’s not detailed enough, and its structure makes it harder to skim.

Read more: Presenting Your Work Experience on a Resume—Full Guide

When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check . Start building a professional resume template here for free .

When you’re done, Zety’s resume builder will score your resume and our resume checker will tell you exactly how to make it better.

3. Include Education in Your Resume for a Travel Agent

Education may be like a never-ending journey, but you should definitely show the recruiters which academic destinations you successfully conquered. If you have a few years of relevant work experience, then you should just briefly mention your highest level of education on your resume . Include the field of study, the graduation date, and the name of the school or college.

But—if you’re writing a resume with no experience , expand on your educational background and list things like relevant coursework , favorite subjects, memberships, and extracurricular activities . If you have any academic achievements, such as graduating with honors , making the Dean’s list , or having an exceptionally high GPA , mention them too.

Travel Agent Resume Example: Education

Bachelor of Science in Hospitality, Travel and Tourism Management

NYU School of Professional Studies, New York, NY

September 2017–June 2021

• Dean's List Honors
• Graduated summa cum laude

Pro Tip: Even if you didn’t graduate, you can still mention your unfinished education on your resume. Check our detailed guide on how to do that: How to Include Unfinished College Degree on Resume

4. Present Your Travel Agent Skills

Your customer service charisma is unparalleled; you speak fluent Clientese and can make even the most big-scale travel dreams come true. It’s time you book a ticket to your dream career destination by dazzling the recruiters with your superhero powers, aka relevant skills of travel agents.

So, how do you get the recruiters lining up to ask for a fast track to a job interview with you? First, reread the job ad and treat it like a map of skills-related keywords hidden in plain sight. Next, explore your work experience and education sections to identify all the relevant hard and soft skills you’ve acquired in your past jobs or at school.

Now, create a compound list of all your travel agent skills. It can look something like this:

Sample Travel Agent Skills

• Strong Sales and Marketing Skills
• Interpersonal Skills
• Excellent Verbal and Written Communication Skills
• Effective Negotiation
• Proficiency in Computer Reservation Systems
• Attention to Detail
• Organizational Skills
• Time Management and Task Prioritization
• Knowledge of Domestic and International Travel Trends
• Booking and Reservation Expertise
• Vendor Management Software Proficiency
• Budgeting and Accounting
• Logistical Planning
• Travel Consulting and Reservations
• Transportation Coordination
• Event Planning
• Corporate Travel
• Travel Regulations and Documentation
• Travel Insurance Knowledge
• Familiarity with Travel Industry Trends and Technology
• Adaptability Skills and Flexibility
• Cultural Awareness and Sensitivity
• Conflict Resolution Skills
• Relationship Building and Management Skills

Your master list of travel agent skills is like a catalog of dream travel destinations. It’s time to compare it against a specific job offer. After all, you wouldn’t offer a city break to someone dreaming of exotic holidays, right? Apply the same logic here and pick 5–10 soft and hard skills that best match the requirements from the job description.

Travel Agent Skills: Resume Example

Pro Tip: Make your travel agent resume feel as harmonious as a stay at a 5-star hotel, and ensure that your work experience section illustrates your skills. If they don’t, rephrase them slightly to reflect your competencies better.

5. Stand Out With Additional Resume Sections

Additional resume sections are like extra recommendations you give your clients to make their stay truly unique. How can you make the most of the extra sections to make your travel agent resume shine? 

If you’re an experienced candidate, focus on things directly related to your professional industry. Have you spoken at some conferences or received any awards ? Be sure to mention them.

To boost your attractiveness to potential employers and clients alike, you can decide to acquire industry-specific certifications , such as the IATA Travel Agent Accreditation , as well as many other certifications issued by The Travel Institute and other organizations.

If you’re just starting as a travel agent, you may think that additional resume sections are not for you. On the contrary! The extra sections are even more critical when writing a resume with barely any experience. You can fill them with academic awards , relevant hobbies and interests , and volunteer activities .

Travel Agent Resume Samples: Additional Sections

Pro Tip: On a federal level, you don't need to get certified to work as a travel agent in the U.S. However, some states require you to get a Seller Of Travel certification to fulfill your travel agent duties in accordance with the law. Remember that even if you don’t work in any of those states but serve clients who live there, you still need to get a SOT certification.

6. Write a Travel Agent Resume Objective or Summary

The best travel itinerary descriptions present all the main benefits in just a few sentences. The same goes for a good resume personal profile . It’s supposed to catch and hold the recruiter’s attention by listing your unique selling points. 

A personal profile, or a resume personal statement, should list in 3–6 sentences the most relevant information about you. You should always tailor this part of your resume to the job description. 

But first, start with choosing what type of personal profile you should choose.

• If you’re starting out or writing a career-change resume , go with a travel agent resume objective. It focuses more on your skills than work experience.
• Are you an experienced candidate? Don’t write an objective for your travel agent resume; choose a summary instead. It will allow you to showcase your work accomplishments better.

To write an excellent summary or objective for your travel agent resume, rely on the tried-and-tested formula below:

Adjective + Job Title + Years of Experience + Achievements + Skills + What You Want to Do for the Employer

Start with a powerful adjective that describes you as a professional travel agent. Then, mention your job title. Now, reread your resume and pay attention to your most important work or academic accomplishments.

If you’re writing a resume summary , mention how many years of experience you have and 2–3 most impressive work accomplishments. When writing a resume objective , replace this part with your most relevant skills (you can mention transferable skills) and academic achievements.

In both cases, finish with how you plan to add value to the company you’re applying to. Check out the examples below to see how it looks when applied in real life.

Travel Agent Resume Summary Examples

If this candidate designed a travel package for me, I’d take it without a question. A recruiter may ask them a few questions, but they’ll be during a job interview, that they’ll for sure get thanks to an impressive travel agent resume summary like this one.

Me, me, me… Everything in this resume summary focuses on the candidate’s needs, and they pay no attention to the needs of the company they’re applying to.

Travel Agent Resume Objective Examples

This travel agent resume objective is a good example of leveraging your academic background and relevant skills to get your first dream job in the travel industry. It’s to the point, short, and sprinkled with the correct dose of enthusiasm.

This is not how you craft an objective for a travel agent resume. The candidate offers no tangible value and just wants to benefit from the company’s resources to realize their goals.

Pro Tip: A resume profile may be on top of your resume, but it doesn’t mean it’s one of the first resume sections you should create. On the contrary—always write it at the very end. It will make the whole process infinitely easier!

7. Attach a Cover Letter to Your Travel Agent's Resume

When applying for a job, you know that you must send a resume. But you may think that sending a cover letter is an extra effort you don’t need. Wrong. Granted, some recruiters don’t care about cover letters, but many expect to receive them even if the job ad claims it’s optional.

Don’t sabotage your resume for travel agent jobs by skipping the cover letter. Write a concise cover letter and make the most out of every paragraph. Don’t repeat the information from your resume, and prove to the recruiter that you’ll be a valuable addition to the company.

A well-written cover letter may turn out to be your passport to success. You should always attach a cover letter to your resume, as the two are as inseparable as sunscreen and exotic vacations!

Read more: How to Write an Excellent Cover Letter?

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here.  Here's what it may look like:

See more cover letter templates and start writing.

Key Takeaways

Now you know everything about writing a travel agent resume. Let’s sum up the most important steps:

• Format your resume properly in reverse chronological order.
• Present your work experience focusing more on accomplishments than simply travel agent responsibilities.
• Mention your educational background and expand on it if you have little professional experience.
• Prove you’re the one for the job by highlighting your relevant skills and using the additional resume sections well.
• Write an attention-grabbing resume objective or summary ; don’t forget to attach a cover letter .

Thanks for reading my article! If you have any insights you’d like to share or questions, please leave a comment in the comments section!

About Zety’s Editorial Process

This article has been reviewed by our editorial team to make sure it follows Zety's editorial guidelines . We’re committed to sharing our expertise and giving you trustworthy career advice tailored to your needs. High-quality content is what brings over 40 million readers to our site every year. But we don't stop there. Our team conducts original research to understand the job market better, and we pride ourselves on being quoted by top universities and prime media outlets from around the world.

• https://www.theladders.com/static/images/basicSite/pdfs/TheLadders-EyeTracking-StudyC2.pdf
• https://www.forbes.com/sites/forbeshumanresourcescouncil/2020/06/17/12-things-recruiters-look-at-first-when-going-through-job-applications/?sh=216e6ea62e8c
• https://www.iata.org/en/services/travel-agency-program/accreditation-travel/

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