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Baby Jogger City Mini GT2 All-Terrain Travel System

$539.99 $719.99 original price: $719.99, sale price: $539.99 .

color : Opulent Black

What we about it, about this product.

• Hand-operated brake
• One-handed fold
• Three-wheel design with forever air tires
• All-wheel suspension
• Car seat can be installed with or without base
• Meets Disney size requirements

Description

The Baby Jogger City Mini GT2 Travel System pairs the City Mini GT2 Stroller with the City GO 2 Infant Car Seat. A travel system ensures your infant car seat and stroller work seamlessly together, and allows you to move a sleeping baby (still asleep) from your car to the stroller.

Baby Jogger City Mini GT2 Stroller

The City Mini GT2 has an updated design with new fabrics, forever air rubber tires and all-wheel suspension for agility on any terrain. The signature one-hand compact fold (just lift a strap and the stroller folds itself), adjustable handlebar and hand-operated parking brake provide ultimate convenience. Adjustable calf support and near-flat seat recline keep baby comfy on the go.

Baby Jogger City GO 2 Infant Car Seat

Updated safety features make this a smart and secure spot for your baby from day one.

It installs in any car or ride share, even without a car seat base, thanks to the taxi-safe belt path. Or, you can use the RAPIDLOCK Base with your vehicle belt or the integrated push button LATCH. Four recline positions ensure a level install.

For peace of mind, TRUE Test Plus enhanced standards and an Anti-Rebound Bar provide extra layers of safety.

• Newborn to 72 months
• Max. child weight capacity: 65 lbs
• 5-point stroller harness keeps your child safely secured
• Forever air rubber tires with all-wheel suspension
• Included car seat adapters
• Stroller weight: 22.4 lbs
• Dimensions unfolded: 1.3” x 25.6” x 43.1”
• Dimensions folded: 11” x 26” x 31”

Car Seat + Base

• 28.5” x 17.25” x 24.5”
• Car seat: 18.67 lbs
• Base: 7.2 lbs
• Newborn to 28 months
• Max. weight capacity: 35 lbs
• Max. height limit: 32”
• RAPIDLOCK Base belt-tensioning technology enables a secure install in seconds
• Integrated SecureStop Anti-Rebound Bar
• Taxi-safe belt path eliminates the need for a car seat base

Related Videos

More to consider.

Baby Jogger Summit X3 Single Jogging Stroller

Baby Jogger Belly Bar for City Mini 2 & City Mini GT2

Baby Jogger Parent Console Stroller Organizer

Baby Jogger Deluxe Pram for City Select 2 Stroller, Eco Collection

Baby Jogger City Select 2 Stroller, Eco Collection

Baby jogger second seat kit for city select 2 stroller, eco collection, baby jogger city select 2 travel system, baby jogger second seat kit for city select 2 stroller, baby jogger city select 2 stroller, chicco activ3 jogging travel system, uppababy ridge jogging stroller, baby jogger city select 2 travel system, eco collection, infant essentials bundle, britax willow brook travel system, thule urban glide 3 double bassinet adapters, baby jogger city tour 2 stroller, eco collection, more to love from baby jogger.

Baby Jogger Graco Car Seat Adapters for City Select, City Select 2, and City Select LUX Strollers

Baby Jogger Chicco/Peg Perego Car Seat Adapter for City Mini 2 & City Mini GT2

Baby jogger glider board for baby jogger strollers, baby jogger rapidlock infant car seat base, baby jogger city mini gt2 stroller, eco collection, questions & answers.

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Baby Jogger City Mini GT2 All-Terrain Travel System, Includes City GO 2 Infant Car Seat, Opulent Black

Delivery & support.

• You will be able to track your Amazon order from point of shipping to your doorstep in your orders . If you need more help with tracking your package, please visit Track Your Package .
• This item can be returned in its original condition for a full refund or replacement within 90 days of receipt.

Double Stroller

Single Stroller

Travel System

Purchase options and add-ons

About this item.

• Forever air rubber tires with all-wheel suspension provide a comfortable stroll on any terrain
• Adjustable handlebar and hand-operated parking brake provide comfortable steering and control, all within an arm's reach
• Customize your ride for 4 different modes of use with accessories like the pram, glider board, parent console, child tray, and more (sold separately)
• Upgraded fabrics offer a soft, textured feel you and your baby will love
• Baby Jogger's signature one-hand fold with auto-lock ensures easy transportation and storage

Frequently bought together

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From the manufacturer

The Perfect Stroller For:

• Leisurely strolls or more adventurous excursions
• Exploring the great outdoors, even if that's just in your own neighborhood
• Enhanced style for every outing
• Use with the City GO 2 infant car seat that's been tested by TRUE Test Plus infant car seat safety standards
• A smooth, enjoyable ride for baby, no matter the terrain

Baby Jogger City Mini GT2 All-Terrain Travel System

Embrace the adventure from day 1.

The Baby Jogger City Mini GT2 Travel System seamlessly pairs the City GO 2 Infant Car Seat with the City Mini GT2 Stroller so you can securely bring baby along for the ride from day 1! The City Mini GT2 Stroller has a sleek design with soft, textured fabrics in rich colors. Forever-air rubber tires will never go flat and all-wheel suspension provides complete agility on any terrain. The City GO 2 infant car seat provides a safe spot for baby to join in on your adventures.

The Travel System That's Up for Anything, from Day 1

All the comforts you expect from baby jogger, product description.

The Baby Jogger® City Mini® GT2 Travel System seamlessly pairs the City GO™ 2 Infant Car Seat with the City Mini® GT2 Stroller so you can securely bring baby along for the ride, right from day 1! The Baby Jogger® City Mini® GT2 Stroller has an eye-catching, sleek design with upgraded fabrics in rich colors and a soft, textured feel that you and your baby will love. Forever-air rubber tires will never go flat and all-wheel suspension provides uncompromising agility on any terrain. The City GO™ 2 infant car seat provides a safe spot for baby to join in on your adventures, whether in your car, a taxi, or paired with your stroller.

Product information

Warranty & support, product guides and documents, compare with similar items, videos for this product.

Click to play video

WATCH BEFORE YOU BUY! Baby Jogger City Mini GT2 Review

✅ Sweet Savanna

one week later..this happened

Tried and Tested

Watch me highlight all of the best parts of this stroller!

Sarah Connors

My personal reason for LOVing this AFTER 3 weeks

See why I used it for 3 babies! FULL REVIEW from mom of 7!

Lauren Hatcher | ItFITSMommy

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Customer reviews.

Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.

To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.

Customers say

Customers like the value, quality and ease of use of the stroller. For example, they mention it's sturdy, easy to set up and fold up, and easy to navigate. That said, opinions are mixed on storage space and size.

AI-generated from the text of customer reviews

Customers like the quality of the stroller. They mention it's sturdy, solid, and stable. Some say it'll be the best stroller ever. Overall, most are satisfied with the quality and functionality of the product.

"Researched so many travel systems. Great quality , car seat is amazing. Our son loves the car seat. Smooth ride...." Read more

"There’s nothing so far I dislike about it! It’s perfect and it’s a little costly but worth the money" Read more

"... Seems SOLID the basket is kind of a pain to get in and out of but it seems easier going in from the side...." Read more

"...Baby Jogger City Mini 2 Stroller from our first and it has held up amazingly well and been a great product for us the past several years - we love..." Read more

Customers find the stroller easy to use and maneuver. They say the all-terrain wheels are smooth and the strollers is easy to steer and push on any terrain.

"...Great quality, car seat is amazing. Our son loves the car seat. Smooth ride . Have tried different travel systems, this one has been the best one...." Read more

"...I have the single version of this stroller and really like how easy it is to maneuver so I thought I would give the double a try...." Read more

"...went together exactly as expected, and the final product is an incredibly smooth and sleek ride...." Read more

"I got this stroller to upgrade from my city mini. It’s extremely smooth ...." Read more

Customers like the ease of use of the stroller. They say it's very easy to set up and fold up, navigate, and fold with one hand. Some mention that the strollers are lightweight and easy to manage.

"...It does not disappoint! Easy to assemble initially and easy to fold in and out when using...." Read more

"...It is very easy to set up and fold up . The stroller is about 30 lbs so it’s not necessary “lightweight”, but it is manageable...." Read more

"I absolutely love this stroller! So easy to fold and unfold . The all terrain wheels are the smoothest ever...." Read more

"I love this stroller so much. It’s so smooth and easy to push. It folds very easily ...." Read more

Customers find the stroller easy to fold and close. They say it maneuvers well, folds down for them to lay down, and is easy enough to collapse and store.

"... Easy enough to collapse and store . We are excited to use it!" Read more

"...We wanted lightweight, easy to fold , and I love that I can recline each side...." Read more

"It’s sturdy, easy to open and recline. Fits perfectly in vehicle." Read more

Customers like the value of the stroller. They mention it's easy to use and has good overall value.

"...A good stroller makes all the difference and this is worth the money ." Read more

"...you're questioning whether to pay to ship it somewhere remote, worth every penny ." Read more

"...This stroller is worth every penny . My twins will be able to use it until they are at least 5 and they aren’t small kids. LOVE IT!!!!" Read more

"...I would say it’s worth the money !" Read more

Customers have mixed opinions about the size of the stroller. Some mention it's very compact, fits in their trunk, and light, while others say it'll not fit babies under the age of 6 months. Some customers also say the strollers basket is hard to put a bigger bag in.

"...pleasing, my kids seem comfortable, it steers well, and fits thru a single doorway (very carefully!!)...." Read more

"...Also I would say this is not a compact stroller but if it can fit in the back of my renegade then it should fit most places...." Read more

"...A little wide as to be expected, but it fits through most doors and on our sidewalk...." Read more

"...A must buy for anyone looking for a side by side that is compact . Oh and I bought a parent console thing and that makes it even better!..." Read more

Customers are mixed about the storage space of the stroller. Some mention that it has great space in the bottom basket for a diaper bag and a few extras, and that it's roomy for the kids. However, others say that the storage is minimal, with no interior pockets for kids' drinks or snacks.

"...Also, the storage space is minimal ...." Read more

"...It’s ideal for taller toddlers, a lot of head room . The handlebar is also ideal for taller parents and it is adjustable...." Read more

"...My only complaints are the bottom storage basket is not big and the stroller is heavy so it’s not the easiest to get in and out of the van." Read more

"...There’s plenty of space in the bottom basket for a diaper bag and a few extras!" Read more

Customers are dissatisfied with the weight of the stroller. They mention that it's heavy to load and unload into the car, and bulky. Some say that it doesn't fold well.

"...Also it is kinda heavy but I take that as it was built to last...." Read more

"...only complaints are the bottom storage basket is not big and the stroller is heavy so it’s not the easiest to get in and out of the van." Read more

"We bought this to have another one small and light for travel and those off road walks. Small and light it is...." Read more

"...It works great on all terrains but our product doesn’t fold well, remains bulky and we are unable to use it for any travel...." Read more

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We planned a trip to andamons and GT Holidays were the best who made the holidays far better than we expected. we were given enough care and always looked after our needs .The hotels and restaurant they arranged was quite good.especially the food, they even gave care to vegans. The best part is that we never felt that we were wasting any time everything was well planned and scheduled.Andamon is also the best place to explore ❤️

Karthik Aiyandra

Our representative miss Ayesha from GT took entire ownership of suggesting,planning and executing my trip. It was great experience as everything was taken care by GT Holidays and we had great time during vacation. 5star experience and Eagerly waiting to plan my next vacation with them 😊

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I would like to thank you GT Holidays for making my honeymoon trip to maldives so memorable and hassle free travel. Special thanks to Mr Hariharan from GT Holidays, Chennai. He was very kind, friendly, helpful, knowledgeable and very much quick in response. He made all the arrangements from the scratch and was following us throughtout the trip until we reach back. One of the best travel management service. I would recommend GT Holidays to everyone. In future i would definitely go to GT Holidays for any hassle free international/domestic trips.

Gnana Sagar

We went to Andaman last week. We had booked for 3N/4D package. thanks to Mr.Kumar for organizing an amazing trip which will be cherished forever. Everything was taken care properly. Flights, Resort, Transfer and other documents, all are arranged properly. Overall great service.

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Adams at GT Holidays Private Limited helped to plan our honeymoon.The Service was absolutely fantastic! He helped us pick out the honeymoon we dreamed off and was always available for our questions. Highly recommend using Adams to book your next vacation if you want an easy, stress-free vacation!

Balamurugan Kalyanasundaram

I visited Shimla with their package. It was my first travel with my son. So, i was cautious and wanted to chose the right travel company. After watching the GT travels Karthik video in YouTube, i decided to choose them. Overall, i was very happy with the accommodation and other services offered in the package. Special thanks to Sathish who was patiently responding to my queries and booked one of the best resorts in Kufri for our stay.

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The Maya Train Will Get You to All of Yucatán’s Best Spots. But Not Yet.

In December, the train began running on its first route through Mexico’s Yucatán Peninsula. On a five-day journey a few months later, the author encountered enthusiasm, and scheduling hiccups.

By Elisabeth Malkin

Elisabeth Malkin has been visiting the Yucatán Peninsula for three decades.

I stepped off the platform at the gleaming new Maxcanú train station, eager to see the magnificent Maya archaeological site of Uxmal. All I needed was a taxi to take me there, a trip of about 30 miles away.

There are no taxis, said the stationmaster, as we stood on the polished limestone floors of the high-ceilinged station, which was cool and breezy despite the brilliant late-morning sun outside. And I was the third person in two weeks to get off at Maxcanú expecting to reach Uxmal, he said.

I was midway through a five-day trip to explore the brand-new Maya Train and several of its destinations in the Yucatán Peninsula of Mexico . Designed to run 965 miles (1,554 kilometers) around a loop of 34 stations when completed, the train will whisk passengers in cool comfort through colonial cities, archaeological sites, splashy resorts and tropical forests.

Now I was stunned. Wrangling a taxi has never been a problem in Mexico. But the drivers gathered in the main square of Maxcanú offered only beat-up vans that hopscotch through small towns, where I might or might not find a taxi to Uxmal. The next van was leaving in 45 minutes.

Yucatán’s layers of history have long held me spellbound. During earlier car trips, I have clambered up deserted Maya temples and palaces, stepped into the cool naves of massive 16th-century churches and visited restored haciendas, testaments of the ostentation — and hardship — of the peninsula’s 19th-century plantation economy. Traveling by train, I thought, would allow me to steep myself in more of that history.

But as I found in Maxcanú, a train won’t necessarily get you to where you want to go.

During my February trip, I traveled on the only route then available, an east-west leg that opened in December and runs from Cancún to Mérida, and then south through the port city of Campeche to the Maya site of Palenque (a short route between Cancún and Playa del Carmen opened last month, with three trains a day). I encountered scheduling confusion, unfinished stations and a dearth of trains — just two operating daily each way between Cancún and Campeche, and only one to Palenque. Overnight sleepers and special dining trains seem years away.

President Andrés Manuel López Obrador considers the Maya Train his showcase development project, and wants to inaugurate the rest of the train before he leaves office on October 1. Based on my experience, that goal seems elusive.

A $29-billion route through the jungle

I started my journey in Cancún, where in the pre-dawn gloom the station hovered like a glowing spaceship. An attendant scanned the ticket I had bought online and a half-dozen more pointed me toward my tourist-class car, which was about a quarter full. I planned to go to Campeche, about 300 miles away, stopping once each day. At 120 kilometers (about 75 miles) an hour, the train covers the route in about six hours, the same as a car. (When construction is complete, the train’s speed should increase to 160 kilometers an hour.)

The car’s wide windows looked out at a wall of low jungle. The blue-green seats were comfortable and there was ample space between the rows. I bought a very good cappuccino at the snack bar, but declined the plastic-wrapped sandwiches. The rest of the merchandise was fruit cups, milk boxes and junk food.

The train will ultimately cost much more than the $29 billion budgeted so far, and it’s not the first time ambitious planners have alighted on the region. Cancún was once a tiny fishing village, selected half a century ago as a tourist hub. Last year 10 million international tourists flew into its airport, more than the airports of Mexico City, Los Cabos and Puerto Vallarta combined.

But uncontrolled growth has stressed the Caribbean coast’s fragile environment. The Maya Train, scientists warn , will push those problems south, threatening the area’s water supply, its unique system of underground limestone caves and its vast nature reserves.

Mr. López Obrador has charged ahead, handing the train over to the military , and arguing that it will spread Cancún’s wealth and attract new visitors. Mexico received more than 42 million overseas tourists last year and they spent almost $31 billion .

Local governments see an opportunity. “The train will allow people to disperse throughout the peninsula,” said Michelle Fridman, the tourism secretary for Yucatán state, which promotes dozens of attractions far beyond highlights like Mérida and Chichén Itzá .

Now that the train is operating, transport companies will begin to connect stations with lesser-known sites nearby, she said.

It’s fair to ask whether the train is the most effective way to develop the peninsula’s tourism. Tour companies already run trips to many sites from major cities, which are well served by buses. Driving a rental car through most of the area is considered safe , according to U.S. State Department travel guidance .

Route of Mexico’s Maya Train

Canceled trip.

It took two hours (and one time-zone change) to reach Valladolid, a colonial city of handsome streets and ancient churches, where I bought the rest of my tickets at the station. A tourist-class ticket from Cancún to Valladolid costs 472 pesos (around $28) for foreigners and 355 pesos (around $21) for Mexicans. First class, with wider seats, costs 755.50 pesos and 566.50 pesos, and discounts are available for older travelers and residents of the five states along the train’s route. (A first-class bus from downtown Cancún to Valladolid costs between 222 and 344 pesos, depending on the time of day, and takes half an hour longer.)

It was impossible to run the new Maya Train tracks into dense city centers and the Valladolid station, like the rest, was outside the urban core. A waiting bus took disembarking passengers downtown, a 15-minute ride for 35 pesos.

That day I toured Ek Balam , the site of a ninth-century Maya kingdom that is dominated by a 100-foot palace distinguished by a facade of carvings depicting winged warriors, stylized animal features and geometric patterns bordered by giant fangs. Admission to the site includes entry to the X-Canché cenote, one of thousands of limestone sinkholes that were sacred to the Maya.

Later that afternoon, I was wandering through the Museum of Ethnic Clothing, a private collection of traditional dress, embroidery and hats, when a WhatsApp message from the ticket office blinked on my phone. My train scheduled for the following day was canceled.

I decided to deal with the problem in the morning and enjoy the city. As I wandered past the antique shops and boutique hotels of the elegant Calzada de los Frailes, it was clear that Valladolid’s tourism, and the infrastructure to handle it, was well established. The Maya Train is simply an alternative way to reach a city that tourists discovered years ago.

‘We’re on the Tren Maya!’

In the morning, I found that my train had not been canceled, but the station for which I had a ticket, Tixkokob, was closed. I got off instead one stop earlier at Izamal, known for its ocher streets and the giant Franciscan convent of San Antonio de Padua, built atop the ruins of a pyramid.

During the 90-minute ride, I heard widespread enthusiasm among fellow travelers who expressed a willingness to give the train time to work out the kinks. “We’re an experiment,” said Oliva Escobedo Ochoa, 64, who was vacationing from her home in central Mexico.

Leticia Iliassich, 57, who is Mexican, was traveling with her Croatian husband along with relatives from Mexico and Croatia. They had initially been scheduled on an earlier train to Mérida that had been canceled. “We knew that it was a new project,” she said. “We don’t mind.”

The group had already sent a video to friends declaring, “We’re on the Tren Maya!”

At the Izamal station I hitched a 15-minute ride into the town center with a man who had asked me to take his photo alongside the train and his father. From there I negotiated a taxi to Hacienda San Lorenzo Aké, a working hacienda that still turns the fiber from an agave plant called henequén into coarse rope. Global demand for henequén, known as Yucatán’s “green gold,” brought fantastic wealth to the region in the mid-19th century, speckling the peninsula with more than 1,000 haciendas. ( Many are now sumptuous hotels.)

Where geometry, nature and the divine merge

It was during my third day that I found myself stuck in Maxcanú, after a 90-minute train ride from Izamal. The stationmaster, an army captain, offered me a ride to Uxmal, just as he had to the stranded tourists before me.

Eying Uxmal’s 4 p.m. final ticket sale, I accepted.

My situation made it clear just how distant the Maya Train’s promises are for tourists seeking to explore more of Yucatán. In time, that will change, said Ms. Fridman, the tourism secretary. “The idea is to have more hotels along the train line,” she said. “That will happen little by little.”

But Uxmal , among the most stunning of the Maya sites, made up for the inconvenience. Uxmal’s grand buildings are faced with intricate decorative masks as well as friezes in which geometry, nature and the divine merge. New plaques at each structure offer detailed information in English and Spanish, part of the government’s investment in improving displays at Maya sites for the train project.

Most tourists either take day trips by car or bus to Uxmal from Mérida or stay at one of three nearby hotels. As I finished dinner at my hotel, the dining room began to fill up: 47 Polish tourists had arrived.

Panama hats and a cramped van

My plan for the day was to go by taxi to Bécal, a town where Panama hats are woven in limestone caves to keep the fibers soft, and then pick up the afternoon train in nearby Calkiní for the port city of Campeche.

But I spent so much time watching the hat-making demonstration and then fitting my new hat and buying gifts that we set off with little time to reach the station. To my chagrin, I missed the train, the last one of the day.

On Calkiní’s central square, I found a van that was leaving for Campeche. Cost: 65 pesos. Time: about 1 hour and 20 minutes, similar to what I would have spent on the train. Of course, I was trapped in a cramped seat and had to listen to the driver’s choice of sentimental ballads, but I was dropped off in downtown Campeche, close to my hotel.

The next day, I toured the Museum of Maya Archaeology , an expertly curated collection that included haunting jade funeral masks, glyphs and delicate ceramic figures.

José Madrigal, 45, an engineer from Fremont, Calif., was trying to make Maya pottery interesting for his twin sons. The boys had just turned 5 and their birthday present had been a ride on the Maya Train. “They love trains,” Mr. Madrigal said. Then the family moved on, keeping up a brisk clip through the museum. They had another train to catch.

Should you take the train?

Yes, if you are traveling between larger stations. The train also offers a way to get to Palenque, which is harder to reach and has roads with security concerns. Travelers can stow bicycles on board.

To see train times, check the destinations on the website . You cannot buy tickets online more than a week in advance. But when you finally board, the ride is smooth — and the coffee is excellent.

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .

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• Key Street: Michigan Ave. Leads to 7 Key Hotels in Chicago

A brief guide to all the MICHELIN Key hotels in Chicago.

Travel Hotels Chicago MICHELIN Keys

On April 24, 2024, the MICHELIN Guide announced its very first Key hotels in the United States — a brand new distinction recognizing the most outstanding hotels in the country. We're thrilled to report that in Chicago, eight hotels earned at least One Key. Of those, half make their home in the kinds of historic buildings that give this city its well-earned reputation as one of the most architecturally distinguished cities in the country. Follow Michigan Avenue north from the heart of the Loop to the Gold Coast and you’ll pass within two blocks of all but one of them. The Chicago Athletic Association sits within a Venetian Gothic landmark. The Gwen makes its home in a storied 1929 Art Deco skyscraper. The Pendry sets up shop in the masterpiece that is the 1929 Art Deco Carbide & Carbon Building. And the lower floors of the Viceroy make use of the meticulously-preserved, 1920s-vintage Cedar Hotel. There are Key hotels too in newer builds, among them the Peninsula (with uniformed bellboys and staffers who seem to know the name of each individual guest) and the Waldorf Astoria , its lobby a marble marvel. Below, explore the map and scroll down for more about each of the MICHELIN Guide’s eight hotels in Chicago.

The Eight KEY Hotels in Chicago:

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The Peninsula Chicago — Two Keys

Waldorf Astoria Chicago — One Key

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Watch CBS News

New airline rules will make it easier to get refunds for canceled flights. Here's what to know.

By Megan Cerullo

Edited By Aimee Picchi

Updated on: April 25, 2024 / 12:56 PM EDT / CBS News

New consumer protection rules will soon entitle airline passengers to automatic refunds when flights are canceled or significantly delayed, while also requiring airlines to reveal  junk fees  upfront.

In total, the new rules could save travelers $500 million annually, Department of Transportation Secretary Pete Buttigieg said Wednesday, describing the regulations as "the biggest expansion of passenger rights in the department's history."

They take aim at some of the most common complaints against airlines, such as delays and difficulties getting refunds. Airlines will also have to disclose all possible fees, such as added costs for seat selection, when advertising a fare.

The regulations are likely to effect in October, officials said. Here's what to know about the new rules and what they mean for you.

You'll get an automatic refund for delayed or canceled flights

The first rule mandates that airlines promptly refund customers when flights are meaningfully disrupted or delayed. Airlines will have to refund customers the full ticket prices, including airline-imposed fees, as well as government taxes and fees.

In theory, passengers are already entitled to such refunds, but in practice airlines don't always provide them, Buttigieg noted. He said the new rule benefits infrequent fliers in particular, who may be less familiar with their rights. 

This rule will save customers the hassle of dealing with a chatbot or completing a cumbersome claims process to receive refunds they're entitled to anyway when flights don't take off as scheduled.

Airlines often offer customers compensation in the form of vouchers or miles with values that are less than the flight's original cost. And passengers often must engage with customer service agents or chatbots to secure refunds, which can lead them to give up on the process altogether, according to Buttigieg.

How long of a delay will qualify for a refund? 

The new rule defines what constitutes a "significantly changed" flight: a delay of at least three hours for a domestic flight, and at least six hours for an international flight. That was previously left to the discretion of the airline. 

The rule says passengers will get automatic refunds in those cases as long as they don't accept alternative transportation or travel credits offered by the airline.  

Passengers will also be entitled to refunds for other significant flight changes, according to the Department of Transportation. 

These changes include flights whose departure or arrival airports change, that add connections or downgrade passengers to a different level of service. If a flight requires a passenger with a disability to make a connection at an airport or on a flight that is less accommodating, that also qualifies for a refund.

How long will it take to get a refund?

Airlines will have seven days to automatically refund passengers who purchased their tickets with a credit card, and 20 calendar days for other payment methods, the Transportation Department said.

"No more defaulting to vouchers or credits when consumers may not even realize they're entitled to cash," Buttigieg said. 

Can I get a refund for delayed bags? 

Yes, checked bag delays are also covered. 

When bags aren't delivered within 12 hours of a domestic flight's arrival at its gate, passengers will get a refund for their checked bag fee.   On international flights, bags that don't arrive within 15 to 30 hours, depending on a flight's length, are covered by the rule. 

What other refunds will be available? 

Airlines must also refund the costs of services customers paid for but then didn't receive on the flight, such as wifi, seat selection or in-flight entertainment, the Transportation Department said.

For instance, if passengers buy wifi access but it doesn't work properly, they are entitled to a refund for the service.

What is happening with surprise fees? 

Transportation officials also announced a second rule on Wednesday that targets "junk" or surprise fees, which are charges that aren't typically disclosed to a consumer ahead of purchase. 

Under the rule, airlines must disclose all fees the first time that airfare is advertised on an airline's site. Hyperlinks don't count, according to the agency.

The rule is designed to protect consumers against confusion caused by "drip pricing"  by requiring airlines to disclose how much these additional fees will cost up front. That includes amounts airlines charge consumers to check bags, carry on bags, select seats, and change or cancel flights.

The rule is designed to help make it easier for passengers to estimate the full cost of flying so they can make an informed purchase.

Are seats guaranteed if I buy a ticket?

Under the second rule, airlines will also have to make clear to customers that if they buy a ticket, they're guaranteed a seat — even if they don't fork over additional money to choose where on the plane that seat is located. 

How will I know I'm seeing the actual flight price?

The second rule also bars airlines from advertising artificially low prices that don't factor in mandatory fees. 

The Transportation Department said this will end "discount bait-and-switch tactics" that dangle deceptive discounts to convince travelers to buy tickets.

What do airlines say about the new rules?

Airlines for America, a trade group for large U.S. carriers, noted that refund complaints to the Transportation Department have fallen sharply since mid-2020. 

A spokesperson for the group said airlines "offer a range of options — including fully refundable fares — to increase accessibility to air travel and to help customers make ticket selections that best fit their needs."

The group said the 11 largest U.S. airlines issued $43 billion in customer refunds from 2020 through 2023.

While Buttigieg said airlines aren't "enthusiastic" about being held to a higher standard, he believes the new rules will build passenger confidence in companies and ultimately benefit the industry as a whole.

Buttigieg also said he hopes the new rules will push carriers to improve the consumer experience. For example, if an airline knows it will automatically owe customers refunds for canceled flights, it might invest more in precise scheduling, and ultimately reduce the number of cancellations overall. 

—With reporting by the Associated Press.

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to discuss her reporting.

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Corgi´s Travel

Releases 5/4/24

This lets you pre-load the game, so you'll be able to play as soon as the game is released.

Never let your dog activate a shrinking machine

A scientist is conducting experiments with a machine that can shrink objects. To ensure safety, he decides to do the experiments a bit away from his house, but he makes the mistake of bringing his dog along. Without the scientist noticing, the dog accidentally presses the machine's button, getting shrunk and gaining superpowers. Thus begins the dog's journey back home, trying to find a way to reverse the effect and return to normal size, while facing various challenges, including giant insects.

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Play online, access classic NES™ and Super NES™ games, and more with a Nintendo Switch Online membership.

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WARNING: If you have epilepsy or have had seizures or other unusual reactions to flashing lights or patterns, consult a doctor before playing video games. All users should read the Health and Safety Information available in the system settings before using this software.

A Nintendo Switch Online membership (sold separately) is required for Save Data Cloud backup.

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Never seen ‘Star Wars’? You can get paid $1,000 to watch all 9 movies

Do you know a Star Wars rookie who should apply for this gig?

• Kaitlin Gates
• April 26, 2024

If watching all the films in the “Star Wars” franchise has always been on your to-do list, but you’ve yet to accomplish the task, there’s now another reason you’ll want to make watching the movies a priority.

In celebration of the 25th anniversary of “The Phantom Menace” and May 4 (“May the Fourth” is also known as Star Wars Day), the website FinanceBuzz is looking to hire someone who has never seen the films — who they’re calling a “ wookiee rookie” — to watch all nine movies in chronological order and answer one simple question: Are the “Star Wars” films really worth the hype?

The films will take a total of 25 hours and 7 minutes to watch, but if you’re chosen, you’ll receive $1,000 for your time. You’ll also get an additional $100 to cover the cost of streaming, movie tickets and snacks to make sure you can watch all the films — and enjoy a treat while you’re at it.

MORE: Meet the new Star Wars droids roaming around Disneyland

To be considered, you must be a complete first-timer to the franchise, which means you have not played any “Star Wars” video games or seen any movies or show — and yes, that includes “ The Mandalorian .”

Starting in the order the films were released, you’ll first watch “Episode IV: A New Hope” and finish with “Episode IX: The Rise of Skywalker.” While it may seem confusing that you’re starting on a film with “four” in the title instead of “one,” FinanceBuzz says that just means you’re the right person for the job, so you don’t need to understand anything to apply.

You have until May 4 to apply by filling out a short form . You’ll find out if you were chosen within two weeks and will then have one week to complete the assignment. If you choose to split your 25 hours over the course of seven days, you’ll need to watch around four hours a day.

May the Fourth be with you!

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The sad, stale state of in-flight vegetarian meals

Who ordered the limp cucumber sandwich.

Last month, a traveler posted a photo to Reddit of his girlfriend’s vegetarian meal for a 12-hour flight. It wasn’t pretty.

The sandwich featured two grim cucumber slices and wan tomatoes. On the top half of the dry roll, faint oval imprints of the filling resembled cupping therapy marks. If the flight attendants had tried to revive the meal, they failed.

As a vegan, I could relate. For travelers who don’t eat animal products, the special meal delivered to our seat is often a mystery: What will the ingredients be? How was it prepared? Will it be halfway palatable?

We know the usual suspects all too well, tomato-soupy ratatouille, salty rice the color of pale sunshine or an anemic salad. We squirrel away extra packets of Biscoff not because we are members of the cookie’s fan club; we’re just trying to survive the flight.

The pitiful cuke is the latest publicly shared slight to vegetarian and vegan travelers seeking sustenance on airplanes. In 2023, a Japan Airlines passenger received a solitary banana with chopsticks for his vegan business-class breakfast. In March, Donna Zeigfinger, founder of Green Earth Travel , ordered a quinoa plate on a United flight. The travel adviser’s plant-based meal came with a side of chicken strips.

“They’re not quite getting it,” said Zeigfinger, a longtime vegan. “They’re still not understanding.”

On a 12 hour flight and this was my gf’s veggie sandwich around 8hrs in. by u/pestopopcorn in mildlyinfuriating

Airlines are constantly investing in meal service , especially in the higher ticket categories. American Airlines recently unveiled its reimagined menu, which included such meat-free dishes as truffle ricotta ravioli and vegetable and garbanzo bean tagine with couscous. Yet, veg travelers are discovering a disconnect between what’s on the menu and what lands with a thud — or whimper — on their tray table.

“One word — disgusting,” said Nikki Dewan, a Vegetarian Society member who participated in a recent Facebook survey about airplane food . “Airlines don’t make an effort to bring good, delicious and wholesome food for the airline customers.”

In a Gallup poll conducted in July, 4 percent of Americans said they were vegetarians. So, why aren’t airlines doing better? And can they please cheer up that sad cucumber with a little dressing?

Missing meals force airlines to improvise

In general, a catering company or in-house culinary team plans the in-flight menus and prepares thousands of meals and snacks in an industrial kitchen on the airport grounds. The airlines assume that all of the passengers will eat the standard meals unless they are otherwise informed.

No different from a restaurant or wedding reception, it is the diner’s responsibility to inform the host (in this case, the airline) of dietary restrictions or meal preferences. Most carriers require passengers to submit their meal choices at least 24 to 48 hours before departure, so the chefs can fill the special orders. If you wait until you’re on the plane to share your requirements, you could end up with an improvised meal conjured in the galley.

“I was always amazed by the time it takes to put together a special meal, which is actually not that easy,” said Daniel Klein, executive chef for research and development at LSG Group, one of the world’s largest airline catering firms. “That’s why I can sometimes see why you might just get a banana, because it’s a last-minute request.”

However, reserving a meal is no guarantee that you will receive it. The flight attendant might not deliver the dish to its rightful owner because of a technical glitch, human error or passenger interference.

“It’s not just the quality of the food or the availability. It’s actually the service,” said Deirdra Barr, director of communications for the U.K.-based Vegetarian Society. “So many people’s vegetarian or vegan meals go missing or someone else gets them, and that means they’re left with nothing.”

Grace Philips, a Vegetarian Society member, knew exactly what happened to her veg meal on a recent flight: Another passenger didn’t “fancy the meat option” and asked for the vegetarian option instead. When the flight attendant reached her seat, all of the veg meals were gone. “I was hungry,” she shared on the group’s Facebook page.

In these instances, the flight attendants will often assemble an improvised plate of food for the neglected passenger. They will forage in the galley or pinch items from their own mini-coolers.

On a flight from New York to Scotland, Elyse Mercedes King said a flight attendant donated her two apples. Vanessa Winsor once survived a long-haul trip with three segments of a satsuma mandarin, six grapes and a bread roll.

When Zeigfinger flew United from Washington Dulles to Berlin, her preordered vegan meal never materialized. The flight attendant tried to correct the injustice with a slapdash meal, plus 700 frequent-flier points.

“The flight attendant was really angry,” Zeigfinger said. “She acknowledged that this was a serious thing.”

The best and worst airlines for vegetarians and vegans

In the 1990s, many travelers who identified as carnivores on the ground became temporary vegetarians when flying. The meatless meal seemed like the tastier and less enigmatic option.

“People who weren’t vegetarian were ordering the vegetarian meal because it was so much better than the chicken or beef they would serve on the plane,” said James Doran, director of business development, tourism and hospitality practice at SIS International Research.

As airlines chase after loyalty members and elite travelers, they are paying more attention to overall meal service, including the previously maligned proteins. Some carriers have teamed up with celebrity chefs, such as Delta’s partnerships with Michelle Bernstein, Michael Chiarello and Linton Hopkins. Air France works with Michelin-starred French chefs and award-winning pastry chefs.

Charles Platkin, founder and executive director of the Center for Food as Medicine , described vegan and vegetarian meals as an “afterthought” in this profit-driven market. Even so, the major airlines are still providing special meals, including several that go beyond the traditional veg diet. The subcategories include Asian vegetarian, vegetarian lacto-ovo, fruit platter and Jain , a vegetarian diet that eschews root vegetables.

Travelers note that airlines that cater to populations inclined toward vegetarianism, for cultural or religious reasons, often excel in this department. Doran fondly recalled a vegetarian Malay meal on Malaysian Airlines and an Indian-style vegetarian dish on Emirates. However, this rule doesn’t always apply.

“Very surprisingly Air India is terrible on the occasions I’ve flown with them,” Teresa Dawkes shared on the Vegetarian Society’s Facebook page. “Pretty inedible and they didn’t have any gin.”

Ashley Isaacs Ganz, the vegetarian founder of the luxury tour operator Artisans of Leisure , said she wishes carriers based in countries with strong vegetarian traditions would better showcase their culinary heritage. For example, she suggested Japan Airlines and All Nippon Airways incorporate Japanese temple cuisine into their menus.

“I always want to have the Japanese meal, but the different components of the meal are, for the most part, not vegetarian,” she said. “I would love for them to take it to the next level.”

In a Vegetarian Society Facebook post about airplane food, more airlines were panned than praised. Patricia Thompson called Irish carrier Aer Lingus “woeful” for serving dry veggie pasta for dinner and canapés with chicken bits that the flight attendants offered to pick off.

Not just pasta and salad anymore

To be fair, some airlines have been refining their palates.

Since 2009, Swiss has partnered with Hiltl , which claims to be the world’s oldest vegetarian restaurant (it was founded in Zurich in 1898). The airline celebrated its 10-year anniversary with a three-course meal that included spicy beetroot tabbouleh, penne with vegetarian bolognaise or massaman curry for the main course, and a vegan mango mousse for dessert.

In November, Australian carrier Qantas launched new vegan menu items in all of its classes. Economy passengers can dine on lemon herb pearl couscous with roasted carrots, baby beans and toasted almonds. Higher classes can sample such dishes as pumpkin and ginger soup with sourdough croutons; stir-fried shiitake mushrooms with tofu, chrysanthemum greens and jasmine rice; or plant-based orecchiette with sautéed mushrooms, spinach, cauliflower cream and pangrattato.

For its latest vegan and vegetarian menus, Air New Zealand introduced such dishes as cannellini bean smash with pan-fried tofu spinach and jackfruit with coconut red curry and black mustard seed steamed rice.

Klein recently developed a Western-themed vegan menu for Korean Air. For first class, he created a trio of amuse-bouches, including an onion puree flavored with passion fruit; smashed Yukon potatoes with fresh truffles and a chestnut puree; and a risotto with roasted vegetables.

He said the biggest challenge in crafting innovative in-flight meals is not the altitude, which dulls the taste buds, but the cost of some products. He said alternative meats are too expensive to include on menus.

“They are still very pricey,” he said. “We’re not there yet, so we go with regular items, but we try to be creative.”

Platkin is not clamoring for fake proteins on flights. He advocates for clean, healthy ingredients, and said the airlines already rely too heavily on processed foods and easy carbs.

When asked to review new menu options on American Airlines, he said the dishes look tasty, but he was concerned about the heavy use of cheese and the fake meat.

As for the meal plan for international economy passengers, his critique was short and to the point: “It is all pasta.”

More on air travel

Leave flying to the pros: Think you could land a plane in an emergency? Experts say you’re wrong . Here’s what you should actually do if something goes awry during a flight .

Pet peeves: Why do “gate lice” line up early for a flight ? Psychologists explained for us. Another move that annoys airline workers: abusing the flight attendant call button . For more on how to behave on a flight, check out our 52 definitive rules of flying .

Plane mess: Stories about extremely disgusting airplanes have been grossing out travelers. The question of plane cleanups became the subject of a recent debate after a flight attendant allegedly told a pregnant passenger to pick up the popcorn spilled by her toddler.

Frequent flying: Airline status isn’t what it used to be, but at least there are some good movies and TV shows to watch in the air. And somewhere out there, experts are trying to make airline food taste good.