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10 Free Hospitality Certifications

We’ve created a list of free hospitality certifications to help advance the skills of your team, both new hires, and seasoned crews. Some courses will drill down the steps to providing excellent guest service, primary duties of key hotel departments, the importance of teamwork in the hospitality industry, and more. Scroll down to learn more. 

1. Guest Service in Hospitality and Tourism

Guest service is one of the most crucial skills in the hospitality industry. How your team serves their customers will determine whether they return for another visit or warn their friends to avoid your place in the future. EdApp’s Guest Service in Hospitality and Tourism will walk your team through the critical components of excellent guest service and why it's crucial not only for business but also for their career. It will also show them the ropes of greeting a guest in a hotel or restaurant and how good social skills will help secure a great and lasting first impression. The last part of this customer service course will focus on the most common customer complaints in this industry alongside tips on how to deal with them. 

EdApp’s seamless integration with the scheduling system Deputy can help you deliver and allocate this training straight to your team’s smartphones. Through EdApp's automated training delivery, you’ll spend less time managing your team's training and focus on more important tasks.

Length : 5-10 minutes per lesson, 4 lessons

Certificate: Available (proof of learning)

Scope : Guest service skills and importance, ways to greet guests, responding to guest complaints

Created by EdApp

2. Guest Experiences

The competition in the hospitality industry is undoubtedly fierce, and one of the best ways to survive on this battlefield is by creating a brand with a great guest experience. EdApp’s Guest Experiences contains helpful tips on how to deliver good customer service, which include smiling, breaking the ice, and reading the moods of guests. What’s great about this hospitality training course is that it uses animated examples to help your crew better understand and remember these techniques. Ways to personalize a guest experience and ensure consistent service are also discussed in detail, all of which are vital in turning guests into “regulars” and securing long-term business relationships with them. The last part of this course sheds light on the most common customer issues and how to anticipate and avoid them in the future. 

Feel free to use the platform's authoring tool to edit this course’s content and add tips and strategies that are unique to your business.

Certificate : Available (proof of learning)

Scope : Components of good guest experiences, personalized guest experiences, serving with consistency, managing customer issues

3. Demand management: Breaking down today’s commercial silos

This free hospitality certification by Coursera is geared towards breaking down commercial silos, making sure that the information and resources flow freely across your organization. It covers topics such as asset management, a marketing strategy called demand generation, and revenue management. Your crew will get to explore key factors that will secure your hotel’s success in such a competitive marketplace. With the rapid rise of technology trends today, this course will also guide your team through the importance of online marketing in building their presence in the digital world. Coursera offers flexible deadlines for this hotel certification course and it can be taken anytime and anywhere. 

Length : Approximately 14 hours

Certificate : Available

Scope : Asset management, demand generation, revenue management

Created by Coursera

4. Hotel Management Course

If you’re looking for a free hospitality certification for your entry-level workers, Brentwood’s Hotel Management Course is a good option. This course delves into the basics of hotel management and the primary duties of key hotel departments. It will also introduce your team to the basics of front office operations and housekeeping. There are no deadlines and time restrictions – learners are in charge of their learning schedule. This hotel management course is completely free to take and certificates are available for a small fee.

Length : Approximately 20 hours

Certificate: Available (paid certification)

Scope : Basics of hotel management, key hotel departments, front office operations, housekeeping

Created by Brentwood

5. Teamwork in the Hospitality Industry

Teamwork, without any speck of doubt, is essential to the success of every hospitality business. The combined efforts of your team will bring your hotel’s guest service to the next level, and that will give your business a healthier bottom line. EdApp’s Teamwork in the Hospitality Industry highlights the role of teamwork in the hospitality industry, how it looks in practice, and how your team can benefit from it, both personally and professionally. The course discusses the important aspects of verbal and non-verbal communication, and why this skill is particularly vital in building healthy relationships with their team. To ensure higher learning retention, this free hospitality certification contains real-world scenarios where teamwork can be applied, alongside some tips to improve each situation.

Embracing the mobile learning technology, all EdApp courses have been designed to perfectly respond to smartphones. This gives learners the flexibility to take their courses on the go or between their breaks, anytime and anywhere they prefer. 

Scope : Importance of teamwork in hospitality, teamwork in practice, effective communication

Explore our library including free hospitality certifications.

6. Cleaning and Sanitizing in Hospitality

According to studies , 92% percent of customers are more likely to recommend a hotel or restaurant to their peers if the place is clean with excellent hygienic practices. Nearly 74% of these consumers even agree that they can tolerate slow services as long as the establishment is clean. With that in mind, EdApp has put together this cleaning training course to provide your team with all the information needed to secure cleanliness in your hotel or restaurant. It discusses the best practices in servicing restrooms and cleaning dining locations and other public service areas, like lobbies, corridors, walkways, and waiting rooms. By the end of this course, learners will get to explore the difference between cleaning and sanitizing, and also proper disinfection and cleaning techniques. 

A gamified quiz is ready by the end of the course to test the understanding of your hoteliers. Enable EdApp’s gamification features like Star Bar and Leaderboard to foster healthy competition among your team.  

Length : 5-10 minutes per lesson, 6 lessons

Scope : Servicing restrooms, dining areas, and public areas, difference between cleaning and sanitizing

7. Luxury Management

This edX-hosted free hospitality certification was created by industry experts from the Hongkong Polytechnic University, and it’s geared towards teams that are managing luxury brands within the hospitality industry. It unpacks the essence of luxury brand management as well as the skills and strategies needed to thrive in this sector. Your team will get to explore expert marketing techniques and long-term trends in the luxury industry that will help put your brand at the forefront of the competition. It will also go over some of the widespread problems within the sector alongside strategies to overcome them. This hospitality management training program is free, but to get the most out of it, learners should have basic hospitality experience.

Length : Approximately 8 weeks

Scope : Essence of luxury brand management, marketing techniques and long-term trends in the luxury industry, luxury brand problems within the hotel context

Created by edX  

8. Hotel Management

Oxford Home Study Centre’s Hotel Management is an introductory course engineered by renowned academics and experts in this field. It discusses the basics of hotel management, which is perfect for onboarding new hires. There’s also a comprehensive rundown of the function of front desk operations, as well as the responsibilities of the housekeeping department. Enrolling in this hospitality course comes with study aids and learning materials. It also supports self-paced learning, allowing your team to decide when and where they want to take and complete their training. 

Certificate : Available (paid certification)

Scope : Introduction to hotel management, front desk operations, responsibilities of the housekeeping department

Created by Oxford Home Study Centre 

9. English for Tourism

Alison’s English for Tourism course is more than just a language course. It’s intended to help hotel receptionists and front desk workers in improving their communication skills and ensuring that they leave a positive impression on their guests. In this course, they will learn how to greet their guests respectfully, give them directions, and provide them with help whenever needed. It will go over some helpful conversational techniques especially when answering hotel inquiries and checking a guest in and out of the hotel. Steps to handle and resolve complaints will be discussed as well. This program is free, but a small fee will be needed should you wish to avail a shareable certificate.

Length : 1.5-3 hours

Certificate: Available

Scope : Improving English and communication skills, greeting guests, providing help as needed, conversational techniques, resolving complaints

Created by Alison

10. The Art of Bussing

If you’re also handling a team of bussers for your hotel restaurant, then you might want to give them this course from EdApp to enhance their skills and ensure the best service to your guests. Here, they’ll learn everything about the role and responsibilities of a busser, which includes folding the napkins, pre-bussing tables, clearing tables, carrying plates, and more. It goes through ways on how to read a guest's mood, which, once mastered, can help your bussers provide exceptional guest service. Lessons on how to clear tables professionally and clean dishes and utensils are included as well. Toward the end of this course, your learners will be provided with a quick quiz to check how much they’ve learned and remembered from their training. 

This free hospitality certification follows a microlearning design model. Lessons are structured in bite sizes that your crew can finish in just about 5-10 minutes. This microlearning course is also more concise and targeted, ensuring higher learner engagement and increased knowledge retention. 

Length : 5-10 minutes per lesson, 5 lessons

Scope : Busser’s role and responsibilities, how to read and interact with guests, how to clear tables, dishwashing responsibilities

Advancing career in hospitality with free hospitality certifications

The hospitality industry is, without any doubt, one of the most competitive and dynamic sectors in the world. Considering the constant and rapid changes in hotel trends and technological developments, your hoteliers must gain a leg up in order to survive and thrive in this industry. Whether you have a new crew or a pool of seasoned hoteliers, you can benefit from free hospitality certificates to help them develop their skill set and stay current with the industry trends. Take a look at the programs we’ve listed above to find the best training that will help them advance their skills and remain competitive in the growing hospitality industry.

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Introduction to Hospitality Management in the 21st Century

Taught in English

Financial aid available

1,644 already enrolled

Gain insight into a topic and learn the fundamentals

Instructor: Marta Sotto-Mayor

Included with Coursera Plus

Recommended experience

Beginner level

No specific background is required; ideal for beginners exploring careers in hospitality management.

What you'll learn

Identify key historical developments that have shaped the evolution of the hospitality industry.

Recognize the fundamental principles and core concepts of hospitality management in the 21st century.

Analyze current challenges and opportunities in the hospitality sector and project strategic solutions.

Anticipate future trends and innovations that are likely to impact hospitality management.

Skills you'll gain

• Hospitality

Details to know

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November 2023

4 assignments

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There are 4 modules in this course

"Introduction to Hospitality Management in the 21st Century" is a comprehensive beginner-level course designed for individuals interested in pursuing a career in the hospitality industry. This course offers a deep dive into the ever-evolving world of hospitality management, providing learners with essential knowledge and insights. Through a historical lens, contemporary challenges, and future-oriented discussions, participants will develop a well-rounded understanding of key concepts, strategies, and innovations that drive successful hospitality management in the modern era. This course is ideal for aspiring hospitality professionals, recent graduates, or anyone seeking to enter this dynamic field.

This course is tailored for individuals who aspire to build a career in the hospitality industry. It is perfect for recent high school or college graduates who are considering hospitality management as a career path. It also suits professionals seeking a career change or looking to gain a foundational understanding of the industry. Whether you're interested in managing hotels, restaurants, events, or other hospitality-related businesses, this course will provide you with the necessary knowledge and insights to kickstart your journey. There are no specific prerequisites for this course. It is open to learners from various backgrounds and experiences. However, a passion for the hospitality industry and a curiosity about its historical evolution, current trends, and future possibilities are highly encouraged. Basic familiarity with business concepts may be helpful but is not required.

Welcome and Introduction to Hospitality Management

In this introductory lesson, we will explore the historical roots of hospitality, tracing its origins in ancient civilizations and its evolution through the Middle Ages. We'll also examine the significance of hospitality in today's society and economy, understanding its role as a service industry.

What's included

13 videos 4 readings 1 assignment 2 discussion prompts

13 videos • Total 69 minutes

• Welcome to hospitality management • 2 minutes • Preview module
• Origins of hospitality: Ancient civilizations and evolution during the middle ages • 4 minutes
• Grand tour and early tourism: Emergence of leisure travel and birth of hospitality industry • 4 minutes
• Economic impact: Contribution to GDP, job creation, and revenue generation • 4 minutes
• Social role: Fostering cultural exchange, community development, and global 2connectivity • 6 minutes
• Hospitality as a service industry: Providing intangible services and experiences • 6 minutes
• Overview of hospitality management: Accommodations, food and beverage, travel agencies, events, and more • 10 minutes
• A multidisciplinary business approach: Marketing, operations, finance, and human resources • 7 minutes
• Hotel interconnected departments: Front office, housekeeping, food and beverage, sales, and more • 6 minutes
• Changing guest demands: From basic accommodation to experiential stays and memories creation • 4 minutes
• Personalization and customization: Tailoring services based on individual preferences • 6 minutes
• Impact of technology: Influence of digital platforms on guest expectations and interactions • 4 minutes
• Conclusion and main takeaways • 2 minutes

4 readings • Total 20 minutes

• Welcome to the course • 5 minutes
• Additional resources: The significance of hospitality • 5 minutes
• Additional resources: Defining hospitality management • 5 minutes
• Additional resources: Transformation of guest expectations • 5 minutes

1 assignment • Total 30 minutes

• Welcome and introduction to hospitality management  • 30 minutes

2 discussion prompts • Total 10 minutes

• Discussion on the social role of hospitality in society • 5 minutes
• Discussion on guest demands for accommodation to desiring immersive, personalized experiences • 5 minutes

Core Concepts of Hospitality Management

In Lesson 2, we will delve into the diverse ecosystem of the hospitality industry. We'll cover various types of hospitality businesses, such as hotels, restaurants, and event planning. Additionally, we will explore the guest-centric philosophy, emphasizing the importance of prioritizing guest satisfaction and effective communication.

15 videos 2 readings 1 assignment 2 discussion prompts

15 videos • Total 73 minutes

• Introduction to the wide ecosystem of hospitality industry • 5 minutes • Preview module
• Hotel segmentation: Differentiating between full-service, resort, boutique, budget, and luxury hotels • 7 minutes
• Restaurant categories: Fine dining, casual dining, quick service, and specialty restaurants • 4 minutes
• Event management: Organizing conferences, weddings, exhibitions, and corporate events • 4 minutes
• Other tourism-related businesses: Travel and transportation, tour operators and travel agencies, attractions and entertainment, casinos, cruises, technology, and more • 6 minutes
• Guest-centric approach: Prioritizing guest satisfaction, comfort, and well-being • 4 minutes
• Empathy and anticipation: Understanding and fulfilling guest needs, wants and desires • 6 minutes
• Moments of truth: Design the guest journey addressing the critical touchpoints where interactions shape perceptions • 4 minutes
• Service standards: Establishing protocols for promptness, courtesy, and efficiency • 4 minutes
• Guest engagement: Active listening, assertiveness and effective communication • 4 minutes
• Problem resolution: Addressing guest complaints and resolving issues proactively • 4 minutes
• Sustainable practices: Implementing eco-friendly initiatives and responsible resource management • 4 minutes
• Cultural sensitivity: Knowledge and respect of diverse cultural norms • 4 minutes
• Social impact: Supporting local communities, inclusion practices, fair employment, and giving back • 3 minutes
• Conclusion and main takeaways • 3 minutes

2 readings • Total 10 minutes

• Additional resources: Guest-centric philosophy • 5 minutes
• Additional resources: Ethical considerations • 5 minutes

1 assignment • Total 28 minutes

• Core concepts of hospitality management • 28 minutes
• A Discussion on the principles of a guest-centric approach • 5 minutes
• A Discussion on the implementation of sustainable practices • 5 minutes

Evolution and Contemporary Landscape of Hospitality

Lesson 3 will take you through the contemporary landscape of the hospitality industry. We'll discuss the impact of the digital era, technological advancements, and modern challenges such as sustainability and cultural sensitivity. You'll learn how to navigate the digital landscape and adapt to changing demographics.

14 videos 2 readings 1 assignment 2 discussion prompts

14 videos • Total 65 minutes

• Understanding the present of hospitality: Major shifts impacting businesses today • 5 minutes • Preview module
• E-marketing campaigns: Designing targeted email, social media, and search engine marketing initiatives • 6 minutes
• Online reputation management: Responding to guest reviews and managing online perceptions • 5 minutes
• Social media engagement: Leveraging platforms to showcase offerings, promotions, and experiences • 4 minutes
• Digital check-in and check-out: Streamlining guest arrivals and departures • 4 minutes
• Mobile apps and concierge services: Enhancing guest convenience and access to information • 4 minutes
• Smart room features: IOT devices, voice assistants, and personalized in-room experiences • 3 minutes
• Environmental Responsibility: Reducing waste, and promoting eco-friendly initiatives • 4 minutes
• Generational Shifts: Adapting services for millennials, Gen Z, and other emerging demographics • 4 minutes
• Training staff to navigate diverse cultural preferences and avoid misunderstandings • 5 minutes
• Multilingual staff and communication: Ensuring effective communication with non-native speakers • 4 minutes
• Culinary diversity: Exploring international food cultures and catering to diverse dietary preferences • 3 minutes
• Cross-cultural training: Preparing staff to understand and appreciate different cultural norms • 4 minutes
• Conclusion and main takeaways • 4 minutes
• Additional resources: Navigating the digital era • 5 minutes
• Additional resources: Technological advancements • 5 minutes
• Evolution and contemporary landscape of hospitality • 30 minutes
• Discussion on the impact of the digital era on the hospitality industry • 5 minutes
• Impact of generational shifts on hospitality services • 5 minutes

Future Trends and Innovations in Hospitality Management

In Lesson 4, we'll fast forward to the future of hospitality management. We'll discuss the role of artificial intelligence in enhancing guest experiences, sustainable practices, and the design of immersive guest journeys. You'll be prepared to anticipate and embrace the innovations that will shape the industry.

14 videos • Total 71 minutes

• Introduction to hospitality trends: Preparing for the future • 6 minutes • Preview module
• Predictive analytics: Forecasting guest preferences, behaviours, and demands • 3 minutes
• Artificial intelligence: Enhancing personalized guest experiences through ai-driven solutions • 4 minutes
• Chatbots and virtual assistants: Providing instant customer service and responses • 6 minutes
• Green building design: Properties that reduce negative environmental impact • 5 minutes
• Local sourcing and farm-to-table: Supporting local suppliers and sustainable dining • 5 minutes
• Waste reduction and upcycling: Implementing strategies to protect the environment • 5 minutes
• Authentic experiences: Creating opportunities for guests to engage with local traditions • 4 minutes
• Adventure and wellness tourism: Offering activities that promote physical and mental well-being • 4 minutes
• Cultural and culinary experiences: Guided tours, workshops, and interactive gastronomic events • 4 minutes
• Technological disruption: The impact of AI, virtual reality, and blockchain on hospitality • 5 minutes
• Navigating hospitality megatrends: Preparing for evolving consumer preferences, global regulations, and health-safety protocols • 6 minutes
• Emerging tourism trends: New destinations and evolving realities • 4 minutes
• Additional resources: Role of artificial intelligence • 5 minutes
• Additional resources: Industry forecast • 5 minutes
• Future trends and innovations in hospitality management • 30 minutes
• The role of artificial intelligence • 5 minutes
• On guests engagement with local traditions and communities. • 5 minutes

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Frequently asked questions

When will i have access to the lectures and assignments.

Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:

The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.

The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

What will I get if I purchase the Certificate?

When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

What is the refund policy?

You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy Opens in a new tab .

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

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Hospitality Management Cornell Certificate Program

Overview and courses.

A career in hospitality management means that you are involved in every aspect of your property’s many moving parts. From the front of the house to the back, you need a firm grasp on finance, marketing, and managing employees to succeed. Build your credibility and learn how to manage a world-class operation with a foundation in essential industry best practices and skills.

By taking this certificate program, you will learn how to improve in your role as hospitality manager by developing strategies that can be applied to your teams in the workplace. This program covers a wide range of content, from building a loyal guest base to finances to team building, giving you a set of skills needed to be successful in a management role. Knowing how to handle multiple facets of the hospitality industry will help you manage your organization to its fullest potential as well.

Whether you are a manager currently, positioning yourself for a management position, or have recently been promoted, make your mark today by learning from experts in the School of Hotel Administration at Cornell University, one of the world’s most prestigious hospitality schools. You can finish all of the courses in this program and earn your certificate in as little as three months, spending about three to five hours per week.

This program includes a year of free access to the Hospitality and the Marketing Symposium! These events feature several days of live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore the marketing and hospitality industry’s most pressing topics. Symposium events are held several times throughout the year. Once enrolled in your program, you will receive information about upcoming events.

Throughout the year, you may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete the certificate program.

For the best experience in this program it is recommended to take these courses in the order that they appear.

Course list

Understanding financial statements.

Every property's finance function keeps detailed records of the daily transactions involved in the running the organization. Periodically, they create reports that allow management, stakeholders and regulating authorities to have insight into the financial health of the organization. As a manager, you need to understand both the metrics that are reported in income statement, balance sheets, and cash flow statements, and how they relate to each other. You also need to understand how comparing numbers across your company, the industry, and from year to year, can help you assess the overall financial performance of the firm.

The in-depth review of sample case studies in this course will provide you with the tools you need to examine your own property's reports. As you make budgeting and investment decisions, your knowledge of how vital financial markers indicate relative health in the organization will help drive initiatives to meet your company's financial goals.

Building High-Performing Teams

In this course, you will create a strategy to turn a work group into a high-functioning team by evaluating challenges and applying techniques to generate positive team outcomes. Based on the research and expertise of Professor Kate Walsh, PhD, of Cornell University's School of Hotel Administration, you will learn how to enable a team to take ownership of its own success and shift leadership roles as the team assumes greater responsibility. 

Using tools provided in this course, you will explore best practices in leading teams, assess case studies, and examine functional conflict. With the completion of an action plan at the end of the course, you will be ready to apply what you learn to your own organization.

Services Marketing Planning and Management

Services marketing is often viewed in terms of outcomes, but services marketing is also an ongoing analytic process. In this course, you will learn how to properly analyze frameworks, tools, channels, data sets, customer behavioral data, decision-making factors, and strategies that support broader marketing decisions.

Authored by Robert Kwortnik from Cornell University's School of Hotel Administration, this course will teach you how to review the way marketing works in your organization and how to create and apply a services marketing process.

Pricing and Revenue Management Essentials

Have you traveled recently? More than likely, you used the internet to search for the “best” price in whatever way you might define that: a combination of room, car rental, and airline seat class prices; discounts; travel dates; length of stay; and so on. Conversely, as a decision maker in the hospitality industry, you cannot escape the influence of search engines, online travel agents, and social media on how you price your product. In this course, you will explore various revenue management, pricing, and internet marketing strategies and tactics that can enable you to maximize revenue at your firm.

Revenue management is about rejecting current opportunities for potential future opportunities while maximizing profit. Pricing has also become an increasingly important mechanism in a firm's profits. In this course, you will begin by examining how to incorporate uncertainty in setting prices along with the trade-offs between demand and price. Calculating breakeven rates will assist you in determining where to set prices.

Your customers have varying appetites for risk; in hospitality, this entails whether they will book now or wait for a lower price. How your competitors react to price changes you make will impact your revenue as well, and you will explore a model for framing these interactions.

Finally, you can optimize your position on internet search results and increase conversions by applying the search engine optimization strategies that you will explore in this course. These strategies can increase your visibility to target customers.

This course includes a pricing simulation game, where you will first compete against the computer to set prices competitively, then you will play the game with your peers. We recommend that you start the game immediately to ensure that you have enough time to experience (and enjoy!) the game in the final module.

Building Guest Loyalty

Loyal repeat customers are key to the success of any food and beverage operation. They represent recurring revenue and are a great source for feedback and gauging customer sentiment. They can also be your greatest evangelists, recommending you to friends and colleagues, even giving favorable online reviews.

Through careful design, meticulous attention to service processes, and a way to gauge customer sentiment, you can play to your team's strengths and identify opportunities for improving the guest experience to grow your business.

Introduction to Hotel Operations

Running a successful hotel today is a highly collaborative process involving many roles.

This course is structured around the four key stages in the guest experience -- pre-arrival, arrival, occupancy, and departure -- and will explain hotel operations, the systems that hotels rely on, and the managers and staff who run them. During the guests' experience, managers and staff will learn how to engage with guests to win and maintain their loyalty.

Professor Reneta McCarthy brings first-hand knowledge of hotel operations to this course, providing insights and guidelines that will give participants a good understanding of the inner workings of today's hotels.

Leadership Symposium   LIVE

Symposium sessions feature three days of live, highly interactive virtual Zoom sessions that will explore today’s most pressing topics. The Leadership Symposium offers you a unique opportunity to engage in real-time conversations with peers and experts from the Cornell community and beyond. Using the context of your own experiences, you will take part in reflections and small-group discussions to build on the skills and knowledge you have gained from your courses.

Join us for the next Symposium in which we’ll discuss the ways that leaders across industries have continued engaging their teams over the past two years while pivoting in strategic ways. You will support your coursework by applying your knowledge and experiences to relevant topics for leaders. Throughout this Symposium, you will examine different areas of leadership, including innovation, strategy, and engagement. By participating in relevant and engaging discussions, you will discover a variety of perspectives and build connections with your fellow participants from various industries.

Upcoming Symposium: June 4-6, 2024 from 11am – 1pm ET

All sessions are held on Zoom.

Future dates are subject to change. You may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete any certificate program. Once enrolled in your courses, you will receive information about upcoming events. Accessibility accommodations will be available upon request.

Hospitality Symposium   LIVE

Symposium sessions feature three days of live, highly interactive virtual Zoom sessions that will explore today’s most pressing topics. The Hospitality Symposium offers you a unique opportunity to engage in real-time conversations with peers and experts from the Cornell community and beyond. Using the context of your own experiences, you will take part in reflections and small-group discussions to build on the skills and knowledge you have gained from your courses.

Join us for the next Symposium, in which we’ll discuss how both day-to-day operations and strategic goal setting in the hospitality sector have rapidly evolved over the past two years, opening up new space for real-time conversations about the future of the industry. You will support your coursework by applying your knowledge and experiences to various areas of the industry, examining the innovations and accommodations you have all had to make throughout the COVID-19 pandemic and strategizing on future directions. By participating in relevant and engaging discussions, you will discover a variety of perspectives and build connections with your fellow participants from across the industry.

Upcoming Symposium: July 16-18, 2024 from 11-1pm ET

Marketing Symposium   LIVE

Symposium sessions feature two days of live, highly interactive virtual Zoom sessions that will explore today’s most pressing topics. The Marketing Symposium offers you a unique opportunity to engage in real-time conversations with peers and experts from the Cornell community and beyond. Using the context of your own experiences, you will take part in reflections and small-group discussions to build on the skills and knowledge you have gained from your courses.

Join us for the next Symposium, in which we’ll share experiences from across the industry, inspiring real-time conversations about best practices, innovation, and the future of marketing work. You will support your coursework by applying your knowledge and experiences to some of the most pressing topics and trends in the marketing field. By participating in relevant and engaging discussions, you will discover a variety of perspectives and build connections with your fellow participants from across the industry.

Upcoming Symposium: August 13 – 14, 2024 11AM – 1PM ET

How It Works

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Faculty Authors

• Certificates Authored

Kate Walsh is Dean of the Cornell Nolan School of Hotel Administration and E. M. Statler Professor. A professor of management, Dean Walsh has been a member of the Hotel School’s faculty since 2000. She received her Ph.D. from the Carroll School of Management at Boston College and her MPS degree from Cornell’s School of Hotel Administration. She holds a Bachelor of Science degree in Accounting from Fairfield University.

Dean Walsh’s primary research is in identity, leadership, and career development. She also conducts research examining the impact of strategic human capital investments. In addition to contributing to numerous books, Dean Walsh’s articles have appeared in such outlets as Journal of Management, Journal of Service Research, Journal of Organizational Behavior, Journal of Vocational Behavior, Human Resource Management Review, Organization Science, Career Development International, The Service Industries Journal, Trends in Organizational Behavior, Research in Management Consulting, Journal of Applied Behavioral Science, The Learning Organization, International Journal of Hospitality Management, and The Cornell Hospitality Quarterly.

Dean Walsh has extensive industry experience. She is the former director of training and development for Nikko Hotels International, corporate training manager for the former Bristol Hotels, and senior auditor for Loews Corporation. Dean Walsh is also a former New York State Certified Public Accountant.

Dean Walsh began her second term as dean on July 2, 2021. Since the beginning of her administration, she has focused on positioning Nolan for the future of hospitality business education as well as contributing to the Cornell SC Johnson College of Business. This includes undertaking a comprehensive renewal of the graduate and undergraduate curricula, developing Nolan’s online global presence, launching two new graduate degree programs, and providing thought leadership for the hospitality industry, most notably through the creation of industry-based webinars to guide the industry during the pandemic as well as supporting extensive outreach and engagement through Nolan’s six centers and institutes.

Dean Walsh serves on the boards of the American Hotel and Lodging Association, including serving on its Educational Foundation’s DE&I committee, and Yonsei University’s School of Business.

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Steven Carvell joined the Cornell University School of Hotel Administration’s finance faculty in 1986 and is currently a Professor of Finance in the SC Johnson College of Business. Over the past 33 years, he has taught undergraduate and graduate courses such as Advanced Corporate Finance, Capital Budgeting, Financial Strategy, and Investments. Dr. Carvell has also been an active teacher in executive education since 1990, working with almost every major domestic and international hotel company to create custom courses for hotel executives with companies like Hilton, Marriott, InterContinental Hotel Group, Taj Hotels, Jumeirah, Accor, Sol Melia, Le Meridien, Shangri La, and Peninsula. Dr. Carvell has also authored eight distance-learning courses through eCornell that are among the most widely demanded courses offered. He has held academic leadership positions at the School of Hotel Administration since 1999, serving as the Associate Dean for Academic Affairs from 2007 to 2016 and the Academic Director of the Pillsbury Institute for Entrepreneurship from 2013 to 2016.

Dr. Carvell has published numerous articles in academic and professional journals, including the Financial Analysts Journal, Journal of Portfolio Management, the Harvard Business Review, and the Cornell Quarterly, and he is the co-author of “In the Shadows of Wall Street.” His work has been featured in the Wall Street Journal, The New York Times, Forbes, Fortune, Institutional Investor, Financial World, and Leaders. Dr. Carvell has recently finished a major project designed to identify the determinants of hotel demand for U.S. hotels and another on economic and capital market antecedents of venture capital commitments. He is currently working on a project to disaggregate hotel room rates within urban markets and another to determine the risk-return characteristics of hotel room rates in major U.S. markets. Dr. Carvell is also involved with evaluating the effectiveness of hotel company business strategies using strategic benchmarking and economic value-added analysis.

Dr. Carvell has worked for professional money managers in the area of applied strategy in the equity market and served as a consultant to the Presidential Commission on the 1987 stock market crash. His consulting interests include valuation and risk analysis in feasibility studies, hotel debt capacity, strategic benchmarking, and corporate and financial strategy.

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Scott Gibson is the J.E. Zollinger Professor of Finance at the College of William and Mary Mason School of Business. His current research interests include optimal financing strategies for hospitality firms and the effect of institutional investor trading behavior on securities prices. His research has appeared in hospitality-focused journals including the  Cornell Hotel and Restaurant Administration Quarterly ,  Journal of Hospitality Financial Management , the  Cornell Hospitality Report  and top finance journals including the  Journal of Financial Economics ,  Review of Financial Studies ,  Journal of Financial and Quantitative Analysis ,  Journal of Financial Intermediation ,  International Review of Finance ,  Journal of Portfolio Management , and  Journal of Financial Services Research .

His research has also been featured widely in the financial press, including articles in the  Wall Street Journal ,  Financial Times ,  New York Times ,  Barron’s ,  Business Week ,  Bloomberg ,  Financial Advisor , and  Institutional Investor .

Before returning to his alma mater Boston College where he received a Ph.D. in Finance, Professor Gibson worked as an analyst with Fidelity Investments and as a credit team leader serving a Fortune 500 clientele with HSBC Bank. Lecturing about corporate finance and the creation of shareholder value, he has received numerous teaching awards at the undergraduate, graduate, and executive levels. He has also been named as an outstanding faculty member in  Business Week ’s Guide to the Best Business Schools. Professor Gibson currently serves as an editorial board member of the Cornell Hospitality Quarterly (CQ).

Sheryl E. Kimes is an emeritus Professor of Operations Management at Cornell University’s Nolan School of Hotel Administration. From 2005 to 2006, she served as interim dean of the school, and from 2001 to 2005, she served as the school’s Richard and Monene P. Bradley Director of Graduate Studies. Dr. Kimes specializes in revenue management, restaurant revenue management, and service operations management. She has been named the school’s graduate teacher of the year three times and was awarded a Menschel Distinguished Teaching Fellowship by Cornell University in 2014.

Dr. Kimes’s research interests revolve around revenue management in the restaurant, hotel, and golf industries. She has over 100 articles in leading journals, such as Interfaces, Journal of Operations Management, Journal of Service Research, Decision Sciences, and the Cornell Hospitality Quarterly. She was awarded the CHR Award for Industry Relevance in 2010, 2012, and 2014, and she was given a lifetime achievement award by the Production and Operations Management Society in 2010. In addition, Dr. Kimes was given the Vanguard Award for Lifetime Achievement in Revenue Management by the Hotel Sales and Marketing Association International in 2017.

Dr. Kimes has served as a consultant to many hospitality enterprises around the world, including Chevy’s Fresh Mex Restaurants, Walt Disney World Resorts, Fairmont Hotels and Resorts, Starwood Asia-Pacific, and Troon Golf. She earned her doctorate in Operations Management in 1987 from the University of Texas at Austin.

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Rob Kwortnik, Associate Professor of Services Marketing, joined Cornell’s faculty after earning his Ph.D. in Business Administration from Temple University in 2003. He also earned a B.A. in Journalism from Temple and an MBA from California State University, Northridge. Professor Kwortnik’s research focuses on consumer behavior in service contexts, with special attention to service experience management. He has published in the Journal of Marketing Research, Journal of Service Research, The International Journal of Research in Marketing, and the Cornell Hospitality Quarterly, among others. He has been honored eight times as a Teacher of the Year by students at the School of Hotel Administration. Prior to his career in academics, Professor Kwortnik held several professional positions in marketing and was a travel industry consultant. He is a recognized expert on the leisure cruise industry.

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Alex Susskind is a Professor of Food and Beverage Management and is currently serving as the Associate Dean for Academic Affairs. Professor Susskind earned his Ph.D. in Communication from Michigan State University with a specialization in organizational communication and his MBA with a concentration in personnel and human relations. He earned his undergraduate degree at Purdue University in Restaurant, Hotel, and Institutional Management and is also a trained chef with a degree in Culinary Arts from The Culinary Institute of America in Hyde Park, New York. Prior to starting his career in academia, Professor Susskind was a chef and restaurant operator for both independent and multi-unit restaurant companies in the Northeastern and Southeastern United States.

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Cheryl Stanley is a Senior Lecturer in food and beverage management at the Nolan School of Hotel Administration, Cornell University. She has been involved with food since the age of ten, when she started her own chocolate business, Cheryl’s Chocolates. Following her interest in food, Ms Stanley attended the School of Hotel Administration and graduated in 2000.

While at Cornell, Ms. Stanley discovered her passion for beverages through the courses “Introduction to Wines,” “Food and Wine Pairing,” and “Beverage Management.” Upon graduation, she continued this enthusiasm for beverages and food service in both hotel and restaurant operations on the West Coast, where she worked for the Four Seasons Hotel in Newport Beach and the Wine Cask in Santa Barbara.

Continuing her entrepreneurial journey, Ms. Stanley started her own restaurant consulting company specializing in beverages and service in 2008. During this time, she was also presented an opportunity to become an adjunct instructor at the Culinary Institute of America (CIA), where she taught courses that included gastronomy, food, wine, and (agri)culture. Falling in love with teaching, Ms. Stanley decided to pursue her Master’s degree in hospitality and retail management from Texas Tech University. Heading back north, she returned to CIA prior to joining the food and beverage operations area back at her alma mater.

Ms. Stanley teaches courses on specific elements within the field of food and beverage operations, including “Introduction to Wines,” “Catering and Special Events,” and “Beverage Management.” She combines theoretical education with practical operational applications.

Certified through multiple wine organizations, Ms. Stanley has conducted research on beverage costing in hotels, bars, and restaurants, as well as hospitality education, and she has presented at beverage-related conferences. In 2015, she was awarded the Ted Teng ’79 Dean’s Teaching Excellence Award. Ms. Stanley is a member of the Society of Wine Educators and the United States Bartenders’ Guild. She is the faculty advisor for Cornell Cuvée, the blind wine tasting competition team, which has won first place at multiple international wine competitions. In 2017, Ms. Stanley was selected as one of Wine Enthusiast Magazine’s 40 Under 40 Tastemakers.

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Reneta McCarthy has both teaching and practical experience in hotel operations. She began her career at Marriott International, where she worked as a housekeeping manager and then as director of services in the full-service hotel division. She later transferred to Courtyard Hotels, by Marriott, where she became one of the youngest general managers of a Courtyard property. She became director of rooms at The Statler Hotel at Cornell in 1992 and joined The Hotel School faculty in 1995, where she teaches courses in hotel and casino operations. She is the faculty advisor to Hotel Ezra Cornell (HEC), an annual, student-run industry conference that attracts 300 hospitality leaders to campus each spring.

Key Course Takeaways

• Describe hotel revenue management and its benefits
• Assess the role of marketing in your organization
• Understand principles of financial statements
• Identify online sources of financial information
• Create strategies to develop a high-functioning team
• Identify service recovery strategies that satisfy guests and prevent problems from occurring again
• Estimate the marginal value of capacity and plan allocations
• Evaluate competitive responses to pricing actions
• Simulate how consumers find prices

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What You'll Earn

• Hospitality Management Certificate from Cornell Hotel School
• 60 Professional Development Hours (6 CEUs)
• 17 Professional Development Units (PDUs) toward PMI recertification
• 20 Professional Development Credits (PDCs) toward SHRM-CP and SHRM-SCP recertification
• 20 Credit hours towards HRCI recertification

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Who should enroll.

• Hospitality professionals working in every function of their organization
• Professionals looking to move into a hospitality management position

“In my 20 years of experience as a hotel manager, I’ve completed my share of various training programs — but the experience at eCornell is FANTASTIC. Totally recommend.”

“great program and great resume booster. this certificate is easy to follow yet challenges you enough to make you think outside of your “expertise.””, “an easy and efficient way to update knowledge and get feedback from students all over the world. ecornell brings professionals from all over the world closer.”, “after completing the certificate, i helped my company make changes to increase profitability. i am proud when people ask me where i earned my certificate and i can say cornell university school of hotel administration. thank you, ecornell”, “i have been linked to senior management in hotels and restaurants for more than 20 years and the training received at cornell has provided me with a collection of very valuable tools for professional growth.”.

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• Online Courses /

Top 10 Free Online Hospitality Management Courses with Certificates

• Updated on  
• Jan 17, 2024

Now is a great time for candidates aspiring to start a career in hospitality management or wanting to grow in their careers. This guide will include the list of top 10 free online hospitality management courses offering valuable certificates. The main areas in which the aspirants can get jobs are hotels, resorts, or the lodging industry. Therefore, it is an excellent option for individuals. These courses will guide them to better opportunities. Most of these online courses are free and have flexible timings. Go through the article to explore more about these courses.

This Blog Includes:

Benefits of hospitality management courses, teamwork in the hospitality industry, free online hotel management course, managing marketing in the hospitality and tourism industry, hotel management: distribution, revenue, & demand management specialisation, introduction to tourism and hospitality, hospitality management – health and safety in food service, hotel management ( short course), hotel management: hospitality & service, hospitality management, executive postgraduate program in healthcare management, who should take free online hospitality management courses, what are the requirements of free online hospitality management courses, are free online hospitality management courses worth it, related articles.

Check below the benefits of hospitality management courses:

• Job Satisfaction: Candidates having a degree in hospitality management will enjoy their profession and see career growth immensely.
• Good Reputation: This course holds a good reputation in society. A certification in hospitality management ensures respectable employment.
• Multiple Job Opportunities: This course opens up various opportunities for the candidates. They get various job opportunities available such as chefs, hotel managers, housekeepers, etc.
• Financial Security: The tourism sector has grown as a result of the pandemic and therefore the world needs excellent hospitality management skills so the chances of financial security are higher.
• Travel Opportunities: Jobs in hospitality management are available all over the world therefore the candidates have a great chance to explore the world.

10 Free Online Hospitality Management Courses with Certificates

There are several free online hospitality management courses available however, we have curated a list of 10 top free online courses on hospitality management. Most of these courses offer certification. 

Credit: edapp.com

Teamwork is an essential factor to success in the hospitality industry. This course will teach the candidates to communicate effectively within the team, why the course of hospitality is important, how to practice teamwork, and how to communicate in noisy environments. There will be 4 lessons in this course such as:

• The Importance of Teamwork
• Becoming a Team Player
• Communicating in Noisy and Quiet Environments
• Final Assessment

Website: https://www.edapp.com/course/teamwork-in-the-hospitality-industry/

Credit: bolc.co.uk

This 20 hours of coursework teaches the basics of hotel management including front office operations and housekeeping. The origin of this course is in the UK however, students from every part of the world can become a part of this course.

Website: https://www.bolc.co.uk/hotel-management-courses-online/free-hotel-management-courses

Learn all about Hotel Management Courses

Credit: edx.org

In this course, the candidates will learn how to apply their knowledge of marketing skills to the hotel and tourism industry. Candidates will also get to learn the importance of both old and new customers. The students will get a paid certificate in this course.

Website: https://www.edx.org/

Credit: Coursera.org

This course will help the students to learn and manage sales, revenue, distribution, and finances to reduce the negative impacts. They will learn how to increase profits and manage all the departments of hospitality. 

Website: https://www.coursera.org/

Credit: Futurelearn

Tourism plays an important role in the lives of candidates. The candidates will get to analyze the main characteristics of tourism and hospitality. The candidates will be able to address the importance of the world economy, culture, and environment.

Website: https://www.futurelearn.com/courses/

Here is how you can develop a career in travel and tourism

Credit: Alison

This course will introduce basic health and safety practices in the food service industry. The candidates will also learn about the principles of food service, and the essential conditions of food service, such as the layout of the restaurant and interior design.

Website : https://alison.com/course/hospitality-management-health-and-safety-in-food-service-revised

Credit: oxfordhomestudy.com

This course is 100% free of cost and provides premium quality course materials. This will help to boost the CV. After the course, the candidates will have to complete the assignment after which they will be given a certificate.

Website: https://www.oxfordhomestudy.com/courses/hospitality-management-courses-online/hotel-management-course-free

Credit: Udemy

This course will improve the professional and interpersonal skills. Candidates will get to know the main aspects of work in hotels and learn its specifications. They will learn to speak the same language as hospital professionals. This course requires no special experience or skills.

Website: https://www.udemy.com/course/hospitality-and-service-hotel-introduction/

Credit: eCornell

By taking this course the candidates will learn to improve their role as hospital managers. Candidates can easily finish all the courses in this program and earn a certificate within 3 months by giving 3 to 5 hours a week. It is one of the best free online hospitality management courses with certificates.

Website: https://ecornell.cornell.edu/certificates/hospitality-and-foodservice-management/hospitality-management/#_

Credit: Upgrad

This course includes 300+ hours of learning, 8+ case studies and assignments, 40+ hours of live sessions, and no no-cost EMI options available. This course is specially designed for working individuals. Any candidate who has completed a bachelor’s degree from a recognized university.

Website: https://www.upgrad.com/executive-pgp-healthcare-management/

Here is how you can develop a career in Hospitality Management

Free online hospitality management courses can be taken up by individuals who want to serve in the hospitality sector.  For example, restaurant management, or hotel management. The courses are also meant for individuals who want to improve their current skills. By getting a certification in online hospitality management, a person can stand out from the crowd. Those who are interested in travel, service, or people can apply.

The Requirements for taking up free online hospitality management courses are minimal. The applicant must have a decent level of mathematics skills and English language skills. Meeting these requirements can be helpful to break into this industry. However, not all online courses set these requirements.

There are plenty of career options available in the hospitality industry. It is a competitive industry. Hence, skills have to be developed for the same. Some of the popular career options in Hospitality Management are as follows: 

• Restaurant manager
• Accommodation manager
• Conference center manager
• Catering manager
• Event manager
• Holiday representative
• Fast food restaurant manager
• Hotel manager
• Public house manager

Hospitality management emphasizes ensuring that they have an enjoyable experience, whether they are traveling for business or leisure. They are also responsible for looking at the profitability and business operations of a hotel or resort.

Major hotels and resorts require a degree or a certificate and a bachelor’s degree in hospitality and hotel management.

Both the hospitality and travel industries are almost similar industries with some differences. The travel industry is concerned with services that have traveled from their residential purposes. The hospitality industry refers to services related to leisure and customer satisfaction.

Hope this blog provides you with all the important details, for more information about such courses, visit our online courses page .

Anjali Chowdhury

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When it comes to dedicating time and resources to professional growth, tourism professionals all over the world share one thing in common: constantly changing and demanding working schedules which makes it difficult to plan and dedicate time for learning!

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