hospitality and tourism duties

Top 10 Hospitality Careers: Job Descriptions and Salary Ranges

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Working in hospitality means cultivating unforgettable experiences for people all over the globe. In the U.S. alone, tourists spent $3 billion every day in 2018, according to the U.S. Travel Association. This included both business and leisure spending –– on travel and lodging, sightseeing, entertainment, and food and beverage. While certain holidays and vacation weeks tend to draw the biggest crowds, tourism remains a year-round industry. Many businesses in the tourism and hospitality industry operate all day, every day for the entirety of the year.

When the hospitality and tourism industries move forward from the COVID-19 pandemic, there will continue to be a demand for careers in the field. To pursue these opportunities with confidence, individuals would do well to equip themselves with a degree in tourism and hospitality management, like one of UCF Online’s hospitality degrees . Tourism and hospitality management degrees prepare students to enter a variety of hospitality careers. Graduates can advance their careers at exciting venues that include hotels, cruise ships, amusement parks, catering halls, casinos, restaurants, and more. Managing those businesses takes a special blend of skills, knowledge, and expertise, which individuals can develop with the right degree. What positions can graduates pursue? Read on to find out.

Jump Into an Exciting Career in Hospitality

There are many careers one can get into with a degree in hotel and tourism management. Here are 10 terrific options that could lead you to exciting careers throughout the country, and even abroad.

Hotel Manager Careers

Every hotel wants their guests to have a perfect stay. The hotel manager’s job is to make sure that happens and to fix any issues that arise when it doesn’t. Hotel managers need to be big-picture problem-solvers who can think quickly on their feet, keep a level head when dealing with difficult customers and situations, and motivate their employees to reach and maintain high standards. Hotel managers oversee the operations of facilities from smaller boutique inns through mega-destination resorts, with their job duties determined by the size of the hotel and staff.

Not only do hotel managers train and oversee staff, but they are often responsible for booking large groups and events, ensuring that catering operations run smoothly, and stay on top of maintenance and cleaning. In larger hotels and resorts, different managers might split these duties, each overseeing a specific department.

Restaurant Manager Careers

While chefs might receive much of the attention for the work they do in the kitchen, restaurant managers ensure that those chefs have supplies, support, and guests to serve. Restaurant managers are usually responsible for training and staffing the restaurant, creating budgets and marketing, ordering new equipment, and handling large parties or reservations. In some restaurants, they may even be in charge of menu changes and food ordering. Restaurant managers often work long hours, communicate clearly with patrons, co-workers, and suppliers, and use their eye for detail to meet the specific demands of a fast-paced industry.

Events Manager Careers

The best events managers are so good at their jobs, nobody knows they are there. Their job is to plan and facilitate large events, ensuring that the attendees enjoy the event as much as possible. Events include concerts, conventions, weddings, bar and bat mitzvahs, parades, and charity balls. Event managers might be self-employed entrepreneurs, work for hotels and resorts, or within municipalities and local governments. Planning events on such a scale can require a team of planning specialists, all under the direction of the events manager. They meet with clients to create a vision for the event, then work with vendors, venues, catering staff, entertainers, and others to make the event come to life. This intricate job includes obtaining permits for use of public space, working with caterers to feed hundreds or thousands of people, arrange entertainment, facilitate staffing, sales, and marketing. If all goes to plan, the event runs smoothly, and the manager can enjoy the satisfaction of their clients having an unforgettable time.

Casino Manager Careers

Casino work presents a fun and interesting challenge in the world of hospitality careers. Casinos can be loud, energetic?, and full of activity, with tables and slot machines running around the clock. They are often connected to hotels and resorts which include multiple restaurants, retail outlets, and entertainment venues. Casino managers are responsible for the operations of the casino itself, including the games and employees that work the floor. It’s their job to have a thorough knowledge of customer demand for different gaming options, adjusting constantly to maximize both consumer enjoyment as well as profits. They are also responsible for hiring and training employees, including dealers, waitstaff, shift supervisors, and pit bosses. In a business with so much money changing hands, casino managers need to be especially vigilant of all moving parts.

Cruise Director Careers

This is a career where you’ll definitely need your sea legs. Cruise directors serve on cruise ships, where it’s their job to oversee the entertainment operations onboard. Modern cruise ships can serve upwards of four or five thousand people in a single trip, many of whom will spend a lot of time onboard, enjoying all that the ship offers by way of food and entertainment. Cruises often feature musicians and stage acts, and have established casinos, sports facilities, arcades, pools, lounges, restaurants, and bars. When cruises stop at ports of call, customers often go on excursions, exploring the local attractions. Cruise directors must have detailed knowledge of each port, making sure they can point clients towards fun and safe onshore activities. These hospitality professionals set the schedule of activities, evaluate their success, and make changes to the cruise’s entertainment choices to maximize enjoyment while staying on budget.

Executive Chef Careers

Chefs and cooks who want to advance in their careers can pursue a hospitality degree to earn an executive chef position. Executive chefs, in short, run the kitchen. While chefs are responsible solely for cooking high-quality food, executive chefs also manage all kitchen staff. Their duties include making hiring and firing decisions, staying on top of food ordering and costs, setting menu prices, making changes to the menu, and determining daily specials. Executive chefs must have years of culinary training and on-the-job experience, and typically also have a bachelor’s degree in culinary arts or hospitality. Education is especially important for chefs who want to work at a high-end or Michelin-starred restaurant, where they put their learned skills in management and operations to work. UCF Online’s Bachelor of Science in Hospitality Management can help chefs develop the leadership skills necessary for this position. Working as an executive chef means working long hours, including nights and weekends, in a fast-paced environment. For those who thrive in such an environment, the job can also be quite financially and emotionally rewarding.

Food and Beverage Director Careers

Large restaurants, or hotels and resorts with restaurants, offer many careers in hospitality, like food and beverage directors. Professionals in this position collaborate with restaurant managers and executive chefs. Food and beverage directors order ingredients and supplies, and monitor costs and expenditures. They work with chefs to create menus, ensuring the restaurant can keep a creative focus while also staying realistic about budget, costs, and menu prices. They also oversee food preparation and storage, ensuring that their restaurant is compliant with health and safety codes. At some establishments, food and beverage directors also work with bartenders and liquor distributors to create and showcase on-trend drinks, helping to maximize profits while keeping patrons excited about their options.

Director of Catering Careers

Catering exists at the intersection of cooking and event planning. Directors of Catering must plan to feed large groups of people simultaneously, overseeing a staff that’s capable of producing hundreds — if not thousands — of meals during a single event. Catering directors must have an in-depth understanding of food costs and be able to estimate food consumption based on factors like the size of the group and the duration of the event. They have an understanding of bulk purchasing, preparation times, storage availability, food costs, and cook times. By accounting for these many factors, they help to eliminate waste and maximize profits.

Attractions Manager Careers

All over the globe, tourist attractions draw crowds. People gather at amusement parks, landmarks, historical sites, and monuments to learn, celebrate, or simply take in the sight. Attractions managers run operations that enhance visitors’ experiences. At a national park, for example, the attractions manager might oversee staffing and park ranger training, control crowd size and flow, and oversee safety operations. At a historical site, they are often responsible for overseeing educators, managing budgets, interacting with the media, and working with local businesses to promote events. Attractions managers are energetic multi-taskers who thrive on creating great visitor experiences while tending to the needs and considerations of their staff.

Social Media Strategist Careers

Social media strategists are pivotal in every industry in today’s hyper-connected world. Roles like this one are increasingly important in travel and hospitality, as more and more people research and book their accommodations online. Social media strategists promote their clients (whether a resort, a tour company, a hotel, or other business) online, connecting them with viable customers and determining the best ways to appeal to them through social channels. In order to build a social media following, these digitally savvy hospitality experts might create promotions and develop online-exclusive deals. In the modern world, the right social media strategy helps businesses thrive, and the social media strategist is a key part of that. Earning the right skills in digital marketing and development through a certificate like UCF Online’s Hospitality and Tourism Technologies Certificate program offers aspiring social media strategists in the hospitality industry a deep understanding of digital marketing.

Average Pay for Hospitality Careers

Almost all hospitality careers pay a median salary of around $50,000, though some can bring in as much as $100,000 per year. How much you earn may vary depending on the job itself, your level of experience, and even your geographic region.

The U.S. Bureau of Labor Statistics (BLS) reports on the median annual salary of a few specific careers within the hospitality industry, as of May 2018. Based on these reports, chefs earn approximately $48,460 annually, food service managers earn $54,240, lodging managers earn $53,390, and meeting and event planners earn about $49,370. PayScale.com reports that the average annual salary for casino managers is $102,494, the highest number in the group. PayScale also maintains annual salary data for food and beverage directors ($67,216), catering directors ($59,685), cruise directors ($57,676), social media strategists ($51,869), and attractions managers ($42,979).

Get Started With an Online Hospitality Degree from UCF

All of these careers can put you in a fast-paced, rewarding position that allows you to make people’s lives more enjoyable while putting to use your communication, collaborative, and organizational skills. One of UCF Online’s hospitality degrees , such as our new online Bachelor of Science in Restaurant & Foodservice Management , Bachelor of Science in Senior Living Management , or Master of Science in Hospitality and Tourism Management , can open up possibilities in the field, and help you land the job you want.

Online Hospitality Degrees at UCF

• Destination Marketing and Management
• Event Leadership, MS
• Event Management
• Event Management, BS
• Financial Management for the Hospitality and Tourism Industry
• Hospitality and Tourism Management, MS
• Hospitality and Tourism Technologies
• Hospitality Management, BS
• Leadership and Strategy in Hospitality and Tourism
• Lifestyle Community Management, BS
• Lodging and Restaurant Management, BS
• Travel Technology and Analytics, MS

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Hospitality & Tourism Careers: Salary Info & Job Description

Pros and Cons of a Career in Hospitality and Tourism

The field of hospitality and tourism encompasses three major service categories: travel agent, hotel & lodging manager, and food service manager. If you think the hospitality and tourism industry is a good fit for you, take a look at the following pros and cons.

Source: *U.S. Bureau of Labor Statistics

Travel Agent

Travel agents help individuals and groups who are traveling for business or leisure. They arrange transportation and lodging, follow travel budgets and make suggestions about destinations, attractions and requirements. Travel agents spend most of their time working from call centers or offices, although you may visit locations to find recommendations. Some travel agents have expertise in a certain location or demographic, such as travel for senior citizens or cruise line booking.

Requirements

Entry-level travel agent positions usually require a high school diploma. However, associate's degree and certificate programs are offered at many schools. Bachelor's degree programs in hospitality might also appeal to you if you want to become a travel agent. Nearly all positions require some degree of on-the-job training.

Nine states require registration or certification for retail sellers of travel services. Requirements vary between states. Additionally, you may earn a voluntary certification through the Travel Institute, the International Airline Transportation Associate's Training and Development Institute or the American Society of Travel Agents.

In November 2012, some employers of travel agents were looking for the following:

• In Texas, a travel agency sought an associate to arrange international travel. Proficiency in world geography and airfare, as well as experience in the industry, was required.
• A Phoenix travel agency specializing in travel for small businesses sought a travel manager to meet client demands, work with other travel agents and build relationships with clients. Candidates were asked to have a strong sales background.
• In Denver, a travel company advertised for a travel agent with software knowledge and customer service skills. Travel agency experience or graduation from a travel school was required.

Standing Out

As a travel agent, you can stand out by pursuing optional training opportunities. Voluntary certification and courses offered through community colleges or vocational schools may set you apart. You can also stand out by having first-hand travel experience. Clients may be more likely to take your advice if you have visited a location and can make recommendations based on personal experience. According to the BLS, travel agents who specialize in a particular type of vacation package, such as adventure vacations, should have the best prospects. Business knowledge is also helpful if you intend to run your own business or manage others in the industry.

Lodging Manager

Lodging managers work at hotels, resorts, inns and other properties. They oversee operations to ensure that facilities are running efficiently and visitors' needs are met. Typical duties include greeting guests, managing finances, overseeing staff members and ensuring that rooms and pubic areas are clean and meet the standards of visitors. You may work nights and weekends in this career, since lodging facilities are open 24 hours. Many lodging managers begin their careers at small hotels and progress to larger facilities or markets.

Educational and experience requirements for lodging managers vary by facility. You may qualify for an entry-level position with a high school diploma and some experience in the industry. Large hotel chains and resorts generally require applicants to have a bachelor's degree. Programs in hospitality and hotel management are offered at many colleges and universities. Coursework in this field generally covers industry-specific computer training, management, accounting and marketing. Facilities that offer fewer services may hire applicants with associate's degrees or certificates.

In November 2012, employers advertised for the following:

• An RV park in Florida sought an experienced property manager to direct staff, draw in new customers and oversee finances. Applicants needed marketing experience and computer skills.
• In Maine, a beachside hotel needed a manager with strong communication skills, customer service experience and self motivation.
• A Tennessee condo resort sought a general manager to oversee staff, communicate with guests, enforce company policies and handle billing.

Since education requirements vary in this industry, you can stand out by attending a hospitality or hotel management program. You can also get experience while you're in high school by attending the American Hotel and Lodging Educational Institute's Lodging Management program, which is offered at 245 high schools nationwide. Being able to speak a foreign language may be helpful in this career if you want to work internationally or in a market with many foreign travelers.

Food Service Manager

Food service managers work in restaurants, catering companies, cafeterias and other establishments that provide food and beverages. They oversee staff and daily operations, manage finances and enforce standards in the kitchen and dining areas. Food service managers often work long hours and are generally expected to work during the typical lunch and dinner hours.

Food service managers generally do not need postsecondary education. Experience gained through lower-level industry positions can provide enough preparation to move up the industry job chain. For example, starting out as a waiter or cook can prepare you to step into management positions. However, bachelor's degree programs in hospitality or food service management are available. On-the-job training is also needed.

In November 2012, employers sought the following:

• A chain restaurant in Washington advertised for a restaurant manager to hire, train and oversee staff, enforce company policies and conduct purchasing. A high school degree or its equivalent, as well as two years of experience, were preferred by the employer.
• In Denver, a steak house advertised for a candidate with experience to schedule staff, oversee day-to-day operations and motivate employees. Candidates were required to have at least two years of experience managing a medium- to high-volume foodservice establishment.
• A food service company in Chicago sought a general manager to oversee food services at a museum. Duties included managing finances, communicating with staff members and guests and ensuring the safety of all employees.

One way to stand out as a food service manager is to earn a voluntary certification. The National Environmental Health Association offers a number of food safety training programs and certification for food managers. You may also pursue the Foodservice Management Professional program offered by the National Restaurant Association Educational Foundation. Another way to stand out is to gain experience in many positions. Since food service managers work with both kitchen and dining room staff, you can benefit from working in both settings to gain a better understanding of restaurant workflow, staff management and customer service from multiple perspectives.

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Hospitality and Tourism Job Descriptions

The hospitality and tourism sectors require a large number of trained staff to deliver pleasant and engaging experiences to their customers.  With new restaurants, destinations and resorts always opening, a not insignificant amount of turnover, and often a number of entry or junior level type roles, recruiting and hiring – and maintaining – enough qualified staff can prove challenging.  That’s why the applicant sourcing process and identifying the most likely applicants to prove effective long term employees is so important.

Bear in mind that the experience needed in a small restaurant or fast food franchise can differ greatly from a large tourist destination, event space or high end restaurant.  Whether hiring wait staff, prep cooks, bartenders or baristas, a strong focus on dependability and delivering a customer-friendly, personable attitude with strong interpersonal skills is a necessity.  In many of today’s facilities, there’s also a demand for proficiency in using modern payment and ordering technologies so make sure to specify any specific requirements you may need or ensure you can properly train for the skills necessary to perform the job.  For other roles like restaurant managers or event coordinators, other qualities  like organization, leadership, quantitative and presentation skills can prove important.  Understand the unique characteristics of your own location and be sure to refine your job descriptions to highlight them accordingly.

• Food Expeditor
• Food Server
• Shift Manager
• Flight Attendant
• Short Order Cook
• Commis Chef
• Chef de Partie
• Night Auditor
• Hotel Front Desk Receptionist
• Cocktail Waitress
• Executive Chef
• Food Runner
• Event Coordinator
• Event Planner
• House Keeper
• Restaurant Manager
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Tourism Job Description

Tourism duties & responsibilities.

To write an effective tourism job description, begin by listing detailed duties, responsibilities and expectations. We have included tourism job description templates that you can modify and use.

Sample responsibilities for this position include:

Tourism Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Tourism

List any licenses or certifications required by the position: TEFL, CTE, PMU, DGTT, DNA

Education for Tourism

Typically a job would require a certain level of education.

Employers hiring for the tourism job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Tourism, Hospitality, Business, Graduate, Management, Teaching, Marketing, Education, Hospitality Management, Faculty

Skills for Tourism

Desired skills for tourism include:

Desired experience for tourism includes:

Tourism Examples

• Microsoft Word (.docx) .DOCX
• PDF Document (.pdf) .PDF
• Image File (.png) .PNG
• Reporting, documentation and follow-up of projects
• Literature review of key tourism documents and statistics relevant to the Seychelles, including the Tourism Department for latest information (2 days)
• Interviews with public sector institutions and non-governmental organisations (NGOs) involved in tourism to understand how SNPA could improve tourism in their PAs (2 days)
• Interviews with private sector businesses that currently utilise SNPA PAs
• On-site assessments to evaluate the quality and deficiencies of the current tourism products and services at key sites (5 days)
• Design a tourist satisfaction survey to determine their opinions of existing SNPA sites and experiences determine possible demand for future products and services that are in line with the principles of sustainable development (1 day)
• Analyse data from the tourism satisfaction survey conducted by the separate local institution (2 days)
• Undertake a capacity assessment of SNPA's tourism expertise, identifying capacity gaps and training needs (1 day, included within on-site assessments)
• Evaluate SNPA’s entrance fee collection and reporting system, identifying opportunities to improve its efficiency (1 day, included with on-site assessments)
• Combine the above results into a draft report (3 days)
• You are used to work independently and in a solution-oriented manner
• Because of your excellent communication skills it is easy for you to present also complex and technical topics in a comprehensible way
• You feel at home in a dynamic environment and you are able to think outside the box
• We expect good German, English and MS Office skills
• Knowledge of tour operatorandbooking systems are a plus
• 2-3+ years of relevant working experience in Travel & Tourism, specifically airline and rail industries
• Incorporate comments received into a final report
• Organize and coordinate familiarization tours including developing invitation lists, organize receptions, invitations, ticket distribution, , at each show on an as-need basis
• You will assist the development team on resorts development in China
• You will communicate with different stakeholders including government officials, investors, and developers to collect project information and evaluate projects at early stage
• You will work both on general market study of resorts/hospitality sector and also for specific projects of the company
• You will prepare diversified presentations for internal reporting and external communication
• Minimum Bachelor degree from top universities in China (985, 211 universities) or abroad
• Last year students or fresh graduates
• Good personalities, responsible, autonomous, outstanding communication skills
• Knowledge of economic, finance will be a plus
• You are interested in looking behind the scenes of German and international travel distribution and to view the distribution of tour operator products from the perspective of an IT service provider and to actively help design it
• You bring organizational skills and coordination talent and you are able to understand new things quickly, which allows you to develop your skills on-the-job
• Effective written & verbal communication, with excellent mastery of English
• Background as Tourism Association Specialist is desired or as Destination Marketing Organisation (DMO) Specialist which would be preferred as well
• A master’s degree in business administration or marketing or private sector development or business studies
• 5 year’s experience or more in working in tourism destination marketing or organisational governance
• Coordinate all clerical duties associated with staff searches
• Having received the highest cumulative (technical, filled questionnaire and financial) score out of below defined technical and financial criteria
• Play a leading and substantive role in developing and implementing program activities
• Be the lead in liaising with USAID staff, government counterparts, institutions, other donors, and stakeholders
• Manage and direct the work of all individuals and organizations engaged under the Activity
• Develop the Performance Management Plan and oversee progress toward the agreed goal and objectives
• Make verbal or written presentations as requested by USAID to varied audiences, including at regional and global conferences
• Foster a productive and safe work environment for all
• Study, analyze, and identify existing sustainable policies and practices in rural tourism which currently contribute or could potentially contribute to the enhanced resilience of small-holders farmer communities in the countries participating in the SSTC-ADFS partnership initiative
• Compose thoughtful and accurate messages or customize prepared responses to customers’ emails
• This position requires an earned doctorate in hospitality or a business-related field
• Sales and marketing experience in Sports/Entertainment industry
• At least 10 years experience in sustainable tourism
• Experience working on tourism in protected areas, specifically supporting income generation of protected area agencies
• Previous experience working with the tourism industry in Seychelles would be desirable
• A proven ability to conduct research and analysis
• Ability to achieve publications in refereed journals
• Student advisement, mentoring and coaching
• Recruitment and marketing at weekend open house and admitted students day
• Networking with business and academic professionals
• Develop and implement niche market programs as applicable (i.e., welcome center, city-wide special events)
• Develop and implement programs to hotel guests
• Receives information in various forms and determines the appropriate method of processing
• Responsible for the coordination/completion and the quality of the clerical work for the department/office which includes answering telephones, providing information, or routing calls to appropriate person
• Disseminates information that may require explanation and interpretation of established university and departmental policies and procedures, and directs individuals to sources of additional information
• Monitors and reviews departmental, budget reports and reconciles the reports with the department/offices records
• Responsible for achieving own sales goals
• Maintaining a professional physical appearance of common areas of the Center including marketing materials, signage, displays, and ensuring that all displayed information is current and relevant
• Assists Director/Asst
• Strong database of hotel and tourism contacts
• Demonstrated ability to work in a team environment, to effectively work closely with legal experts and other stakeholders to motivate its members and other project counterparts to effectively work towards achieving the expected outcomes
• Based on the rural tourism inventory results, the Incumbent should define the key rural tourism products for development
• Create and maintain database systems
• Responsible for ordering office supplies
• Supervise student employees and may act as a lead worker to other PSS
• Process student employee timecards and maintain appropriate records monitoring available dollars
• Manage/maintain supervisor’s schedule
• Conducts special projects and assignments as directed
• Coordinates special events and functions
• Coordinate and maintain departmental resources
• Like to share your passion in Tourism
• Lead and manage the Office of Recreation and Park Resources (ORPR)
• Advanced university degree in business related field, MBA, Marketing and Tourism
• Graduate degree in natural science, environment management, biodiversity, ecosystems science, agriculture or related field
• At least 7 years of relevant work experience in protected areas management, biodiversity assessments, responsible tourism or environmental research/consultancy
• Demonstrated adequate technical experience and know-how to undertake the necessary baseline surveys and assessment work
• Adequate knowledge and/or experience of Lebanese responsible tourism sector and biodiversity/protected areas knowledge in related national legal systems
• Experience with GEF project design, implementation or evaluation is an asset

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• Hospitality and Tourism Job Descriptions

Hospitality Manager Job Description

Hospitality managers are responsible for managing hospitality staff and ensuring that the day-to-day operations of the company's hospitality department run smoothly. Their duties include training new personnel, evaluating the quality of services, and ensuring that customer satisfaction levels remain high.

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Hospitality Manager Job Description Template

We are looking to hire a dynamic hospitality manager to join our company. In this role, your duties will include coordinating daily hospitality activities and operations, supervising staff members, and adhering to a high level of customer service.

To ensure success as a hospitality manager, you should have an exceptional understanding of the hospitality industry and display an aptitude for customer service. Ultimately, a top-notch hospitality manager should have excellent managerial skills and the ability to communicate with personnel and customers effectively.

Hospitality Manager Responsibilities:

• Planning, organizing, and managing the daily operations of the hospitality staff to ensure efficiency.
• Supervising staff members and communicating the importance of customer satisfaction.
• Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.
• Maintaining a high standard of customer service according to company operating procedures.
• Attending to any complaints logged by guests in a professional and timely manner.
• Performing monthly evaluations of staff members according to performance and participation.
• Preparing the monthly budget of the hospitality division and creating expenditure reports for senior management review.
• Working with the human resources department to recruit and train new personnel.
• Determining the future goals of the hospitality division by studying market trends and working with the marketing team.

Hospitality Manager Requirements:

• Bachelor’s degree in hospitality management, business, office administration, or relevant field.
• At least 5 years of experience working in the hospitality industry.
• Exceptional knowledge of standard hospitality practices and procedures.
• Excellent managerial skills and the ability to lead, motivate, and communicate with staff members.
• The ability to work well under pressure in a fast-paced environment.
• Solid knowledge of customer service and the ability to resolve conflict in a calm and professional manner.
• Excellent organizational skills.

Related Articles:

Hotel manager job description, guest service representative job description, hospitality manager interview questions, hotel manager interview questions, guest service representative interview questions.

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• What is tourism and hospitality?

Tourism and hospitality are thriving industries encompassing many sectors, including hotels, restaurants, travel, events, and entertainment.

It’s an exciting and dynamic area, constantly evolving and adapting to changing customer demands and trends.

The tourism and hospitality industry offers a diverse range of career opportunities that cater to various interests, skills, and qualifications, with positions available from entry-level to executive management.

The booming tourism  and hospitality industry also offers job security and career growth potential in many hospitality-related occupations.

What is tourism?

Tourism is traveling for leisure, pleasure, or business purposes and visiting various destinations, such as cities, countries, natural attractions, historical sites, and cultural events, to experience new cultures, activities, and environments.

Tourism can take many forms, including domestic, or traveling within your country, and international tourism, or visiting foreign countries.

It can also involve sightseeing, adventure tourism , eco-tourism, cultural tourism, and business tourism, and it’s a huge contributor to the global economy, generating jobs and income in many countries.

It involves many businesses, including airlines, hotels, restaurants, travel agencies, tour operators, and transportation companies.

What is hospitality?

Hospitality includes a range of businesses, such as hotels, restaurants, bars, resorts, cruise ships, theme parks, and other service-oriented businesses that provide accommodations, food, and beverages.

Hospitality is all about creating a welcoming and comfortable environment for guests and meeting their needs.

Quality hospitality means providing excellent customer service, anticipating guests’ needs, and ensuring comfort and satisfaction. The hospitality industry is essential to tourism as both industries often work closely together.

What is the difference between tourism and hospitality?

Hospitality and tourism are both related and separate industries. For instance, airline travel is considered as part of both the tourism and hospitality industries.

Hospitality is a component of the tourism industry, as it provides services and amenities to tourists. However, tourism is a broader industry encompassing various sectors, including transportation, accommodation, and attractions.

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Is tourism and hospitality a good career choice?

So, why work in hospitality and tourism? The tourism and hospitality industry is one of the fastest-growing industries in the world, providing a colossal number of job opportunities.

Between 2021 and 2031, employment in the hospitality and tourism industry is projected to expand faster than any other job sector, creating about 1.3 million new positions .

A tourism and hospitality career  can be a highly rewarding choice for anyone who enjoys working with people, has a strong service-oriented mindset, and is looking for a dynamic and exciting career with growth potential.

Growth and job opportunities in tourism and hospitality

Tourism and hospitality offers significant growth and job opportunities worldwide. The industry’s increasing demand for personnel contributes to economic and employment growth, particularly in developing countries.

The industry employs millions globally, from entry-level to high-level management positions, including hotel managers, chefs, tour operators, travel agents, and executives.

It provides diverse opportunities with great career progression and skill development potential.

Career paths in tourism and hospitality

There are many career opportunities in tourism management and hospitality. With a degree in hospitality management, as well as relevant experience, you can pursue satisfying and fulfilling hospitality and tourism careers in these fields.

Hotel manager

Hotel managers oversee hotel operations. They manage staff, supervise customer service, and ensure the facility runs smoothly.

Tour manager

Tour managers organize and lead group tours. They work for tour companies, travel agencies, or independently. Tour managers coordinate a group’s transportation, accommodations, and activities, ensuring the trip runs to schedule.

Restaurant manager

Restaurant managers supervise the daily operations of a restaurant. They manage staff, ensure the kitchen runs smoothly, and monitor customer service.

Resort manager

Resort managers supervise and manage the operations of a resort. From managing staff to overseeing customer service, they ensure the entire operation delivers excellence.

Entertainment manager

Entertainment managers organize and oversee entertainment at venues like hotels or resorts. They book performers, oversee sound and lighting, and ensure guests have a great experience.

Event planner

Event planners organize and coordinate events, such as weddings, conferences, and trade shows. They work for event planning companies, hotels, or independently.

vent planners coordinate all aspects of the event, from the venue to catering and decor.

Travel consultant

Travel consultants help customers plan and book travel arrangements, such as flights, hotels, and rental cars. They work for travel agencies or independently. Travel consultants must know travel destinations and provide superb customer service.

What skills and qualifications are needed for a career in tourism and hospitality?

Tourism and hospitality are rewarding industries with growing job opportunities. Necessary qualifications include excellent skills in communication, customer service, leadership, problem-solving, and organization along with relevant education and training.

Essential skills for success in tourism and hospitality

A career in the tourism and hospitality industry requires a combination of soft and technical skills and relevant qualifications. Here are some of the essential key skills needed for a successful career.

• Communication skills : Effective communication is necessary for the tourism and hospitality industry in dealing with all kinds of people.
• Customer service : Providing excellent customer service is critical to the success of any tourism or hospitality business . This requires patience, empathy, and the ability to meet customers’ needs.
• Flexibility and adaptability : The industry is constantly changing, and employees must be able to adapt to new situations, be flexible with their work schedules, and handle unexpected events.
• Time management : Time management is crucial to ensure guest satisfaction and smooth operations.
• Cultural awareness : Understanding and respecting cultural differences is essential in the tourism and hospitality industry, as you’ll interact with people from different cultures.
• Teamwork : Working collaboratively with colleagues is essential, as employees must work together to ensure guests have a positive experience.
• Problem-solving : Inevitably, problems will arise, and employees must be able to identify, analyze, and resolve them efficiently.
• Technical skills : With the increasing use of technology, employees must possess the necessary technical skills to operate systems, such as booking software, point-of-sale systems, and social media platforms.

Revenue management : Revenue management skills are crucial in effectively managing pricing, inventory, and data analysis to maximize revenue and profitability

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Education and training opportunities in tourism and hospitality

Education and training are vital for a hospitality and tourism career. You can ensure you are prepared for a career in the industry with a Bachelor’s in hospitality management   and Master’s in hospitality   programs from Glion.

These programs provide a comprehensive understanding of the guest experience, including service delivery and business operations, while developing essential skills such as leadership, communication, and problem-solving. You’ll gain the knowledge and qualifications you need for a successful, dynamic, and rewarding hospitality and tourism career.

Preparing for a career in tourism and hospitality

To prepare for a career in tourism and hospitality management, you should focus on researching the industry and gaining relevant education and training, such as a hospitality degree . For instance, Glion’s programs emphasize guest experience and hospitality management, providing students with an outstanding education that launches them into leading industry roles.

It would help if you also worked on building your communication, customer service, and problem-solving skills while gaining practical experience through internships or part-time jobs in the industry. Meanwhile, attending industry events, job fairs, and conferences, staying up-to-date on industry trends, and networking to establish professional connections will also be extremely valuable.

Finding jobs in tourism and hospitality

To find jobs in tourism and hospitality, candidates can search online job boards, and company career pages, attend career fairs, network with industry professionals, and utilize the services of recruitment agencies. Hospitality and tourism graduates can also leverage valuable alumni networks and industry connections made during internships or industry projects.

Networking and building connections in the industry

Networking and building connections in the hospitality and tourism industry provide opportunities to learn about job openings, meet potential employers, and gain industry insights. It can also help you expand your knowledge and skills, build your personal brand, and establish yourself as a valuable industry professional.

You can start networking by attending industry events, joining professional organizations, connecting with professionals on social media, and through career services at Glion.

Tips for success in tourism and hospitality

Here are tips for career success in the tourism and hospitality industry.

• Gain relevant education and training : Pursue a hospitality or tourism management degree from Glion to gain fundamental knowledge and practical skills.
• Build your network : Attend industry events, connect with colleagues and professionals on LinkedIn, and join relevant associations to build your network and increase your exposure to potential job opportunities.
• Gain practical experience : Look for internships, part-time jobs, or volunteering opportunities to gain practical experience and develop relevant skills.
• Develop your soft skills : Work on essential interpersonal skills like communication, empathy, and problem-solving.
• Stay up-to-date with industry trends : Follow industry news and trends and proactively learn new skills and technologies relevant to tourism and hospitality.
• Be flexible and adaptable : The tourism and hospitality industry constantly evolves, so be open to change and to adapting to new situations and challenges.
• Strive for excellent guest service : Focus on delivering exceptional guest experiences as guest satisfaction is critical for success.

Tourism and hospitality offer many fantastic opportunities to create memorable guest experiences , work in diverse and multicultural environments, and develop transferable skills.

If you’re ready to embark on your career in tourism and hospitality, Glion has world-leading bachelor’s and master’s programs to set you up for success.

Photo credits Main image: Maskot/Maskot via Getty Images

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FNU Careers 5 Key Hospitality Management Duties to Expect

5 Key Hospitality Management Duties to Expect

Considering a job in Hospitality Management? Most people may see this as a glamorous career considering these positions are typically found in hotels, cruise ships, country clubs, restaurants, amusement parks, convention centers, and the like. As these are all places to entertain, excellent organization must be implemented in order to provide the type of service that makes these venues so glamorous.

Essentially, hospitality managers run the day-to-day operations of a restaurant or hotel, including overseeing personnel, ensuring that the facilities are properly maintained, taking steps to ensure customer satisfaction and overseeing the upkeep of administrative and financial records. Hospitality management degree programs include a strong core of business courses, including accounting, economics, marketing, and human resource management. Their role is to define the commercial and management strategy of the establishment in line with profit targets, the quality charter and hygiene and safety norms.

• Median pay (annual): 106,336 – 138,394 USD (2018)
• Entry-level education: High school diploma or equivalent
• Projected 10-year growth: 8% (2014)

Depending on how big or small an operation is, pursuing a career in Hospitality Management can entail several responsibilities. Although the job description for these duties varies, there are mainly five key responsibilities every Hospitality Manager should expect to administer: Managing budgets, customer service, supervising maintenance, coordinating departmental tasks, and overseeing food and beverage.

1. Manage Budgets

There can’t be a business to run if the money isn’t there. Whatever the business is, managing any hospitality operation is a complex position that requires overseeing several departments within its organization. All of these sub-departments have budgets allocated to them. It is the Hospitality Manager’s job to disperse enough money to these departments that will ensure an efficient workflow toward the overall goal of the company. Two major responsibilities are marketing and approving/controlling expenditures.

Marketing is yet another important task that a Hospitality Manager must oversee. In order for a hotel, cruise line, restaurant, country clubs, and amusement park to thrive, they must let people know they exist!

Planning and strategizing smart marketing projects mean nothing without the money to support it. Everything from advertisements, sales plans, investing in signs, banners, community involvement, even down to the business cards and customized marketing trinkets all need to be taken into consideration when managing a marketing budget.

Approve/Controlling Expenditures

Every department within a hospitality organization has a need. Even with the most generous budget, all financial needs cannot always be met. However, if there weren’t a Hospitality Manager to oversee these needs, most operations would go bankrupt.

The Hospitality Manager needs to be aware of all the expenses. Even though they have already allocated a set budget, they also need to know how each department is spending their allowance. This way, he or she can access and re-access if these funds are being spent efficiently and if not, re-access the overall budget.

2. Customer Service

It’s one accomplishment to have a guest check-in. It’s another to get them to come back. Implementing the best customer service is going to almost guarantee repeat business no matter how expensive the accommodations may be. If guests have had a pleasant experience with an establishment, they will not only come again, but they will recommend it to their friends and colleagues. If that business is doing it right, that guest will not realize that he or she is recommending the business. They will simply rave about what a great experience they had. This is where customer service plays a big role in making guests happy. The three ways to do this is to meet and greet guest, have excellent housekeeping, and address and rectify customer complaints.

Meet & Greet Customers

First impressions are the important ones. It is hospitality, after all! The overall goal of hospitality is to make temporary accommodations feel permanent. This is done by acknowledging their presence and making them feel like they are welcomed, and most importantly wanted. No one wants to feel like they are unwelcomed. Seeing that every guest is properly greeted when checking in to an establishment sets the tone for good customer service.

Housekeeping

Again, guests need to be able to feel like their accommodations are like a home away from home, no matter how brief the stay is. Making sure that every room (especially the bathroom) is properly cleaned, has fresh bedding, and sterilized kitchenette utensils will make all the difference. The last thing most guests want to do is worry about cleaning up after themselves. Overseeing that the housekeeping staff is carrying out their tasks of maintaining a clean environment is key.

Customers Complaints

Guests are paying establishments money from their hard-earned jobs and expect at the very least to receive what the business said that it would provide. If for any reason, whether they are right or wrong, they feel that they are not receiving these provisions, it is the Hospitality Manager’s job to know why and resolve any discomfort the guest may have due to possible lack of customer service.

3. Supervising Maintenance

Any operation that caters to the general public is a liability. Making sure that everything on the property is working and safe may also be the Hospitality Manager’s responsibility.

The business of hospitality not only deals with the internal operations of a business but the exterior as well. Maintaining a property with good curb appeal attracts guests. Making sure that people are able to tour the grounds without injuring themselves is also important.

Additionally, a Hospitality Manager often oversees indoor and outdoor renovation projects as well.

A Hospitality Manager may be in charge of hiring the best security for his or her establishment and overseeing their daily operations as well. Security is important. Unfortunately, not everyone has proper manners. Although local law enforcement is on standby to aid any needs of the public, hiring security to police the perimeters of a private establishment makes guests feel safe. It also works well for preventative measurements.

4. Coordinating Departmental Tasks

As aforementioned, there are many departments within the hospitality business. As a result, Assistant Hospitality Managers may be needed to oversee these departments depending on how large and/or demanding each sub-department is. The Human Resource Department and Finance Controllers may require the immediate attention of the Executive Hospitality Manager while the housekeeping staff may require an Assistant Hospitality Manager to oversee their operations. However the tasks are divided, it is the main or Executive Hospitality Manager’s job to ensure all of these departments run smoothly.

All good managers know how to delegate. If you’re fortunate enough to have an Assistant Manager, be sure to teach them many of the operational jobs so that you never have the problem of being the sole possessor of knowledge in a key area. As the head manager, you are trusted with decision making and expertise, so it’s not a threat to have your assistant able to perform more of the routine or repetitive tasks.

Communication

Coordinating is 10% details and 90% about how effectively and efficiently you communicate them with the rest of your team, department, or other departments. Being organized with dates and events helps you plan your communication ahead so you have enough time to prepare and ensure the relevant parties are available for what you need. In this fast-paced world, it doesn’t hurt to follow up and remind others of departmental tasks whenever you can as ultimately the responsibility for them to be done is on you.

5. Food & Beverage

Managing the inventory of food and beverage is also another department that may require an Assistant Hospitality Manager. Again this depends on how the business is designed. For hotel and cruise lines, this is a huge responsibility. Yet, some hospitality businesses may focus more on catering events and conventions. Providing enough food and drink will ultimately determine whether or not a guest is happy and will want to return.

When thinking of food, consider the event. Is this setting indoors or outdoors with guests who have paid for the food in advance and are expecting something grand, or are they invited officials to a reception where you can manage their expectations? Besides having enough food, have you considered dietary restrictions, including ones for religious reasons? Will there be tables or is it more appropriate to have foods that can be eaten in passing? As the manager, you will start building up your contact lists for catering companies and private chefs that you can call at a moment’s notice to fill a vacancy or cater an event.

Much of the same considerations for beverage should be taken as for food, but when alcohol is involved, which most of the time it is, then there are additional duties need to remember. For example, making sure minors are identified, that all liquor licenses are up-to-date, any sponsors having their product featured, security for crowd control, and other such considerations. Budgets are highly inflated when alcohol is needed for any event, so also be aware of that and what the expectation is for different functions.

So Much to Learn at Florida National University (FNU)!

The hospitality business can be glamorous, but it also requires a great deal of skill and know-how to manage a successful business. Our Hospitality Management program provides students with key introductory courses that will help them towards pursuing a career in that field. From there, the sky is the limit with far you can go in an organization. In this field especially it is valuable for managers to be familiar with all roles so that they can properly delegate and manage their team.

With time and dedication, you will become an invaluable asset and quickly climb the corporate ladder, even with just you Associates in Hospitality. Start the enrollment process today to begin your journey toward a lifelong career in Hospitality Management. Contact FNU today !

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What Does a Tourism Manager Do?

Find out what a Tourism Manager does, how to get this job, salary information, and what it takes to succeed as a Tourism Manager.

The Tourism Manager plays an essential role in shaping the experiences that define a destination’s appeal to visitors. By orchestrating a diverse array of services, attractions, and events, this professional ensures that both leisure and business travelers find engaging, enjoyable, and smoothly run activities that meet their interests and needs. Through strategic planning, marketing, and collaboration with local businesses and cultural institutions, the Tourism Manager enhances the economic impact of tourism while promoting sustainable practices that preserve the destination’s natural and cultural heritage. Balancing the expectations of tourists with the well-being of the local community, this role is about creating memorable experiences that encourage repeat visits and positive word-of-mouth, contributing to the area’s reputation as a desirable travel destination.

Tourism Manager Job Duties

• Develop and implement strategic marketing plans to attract tourists to a destination, including advertising campaigns, social media outreach, and partnerships with travel agencies.
• Manage the budget for tourism projects and operations, ensuring all activities are cost-effective and deliver a high return on investment.
• Organize and oversee events and festivals aimed at enhancing the tourist experience and promoting local culture and attractions.
• Negotiate contracts with vendors, service providers, and other stakeholders to secure the best prices and services for tourists.
• Design and update tour packages and itineraries that cater to various interests and demographics, ensuring a diverse and appealing range of options.
• Train and supervise staff, including tour guides, customer service representatives, and marketing personnel, to ensure high-quality service delivery.
• Conduct regular assessments of tourist facilities and attractions for safety, accessibility, and overall quality, recommending improvements as necessary.
• Collaborate with local government and community organizations to develop sustainable tourism practices that protect natural resources and cultural heritage.

Tourism Manager Salary & Outlook

Factors affecting a Tourism Manager’s salary include industry experience, size and type of the employer (e.g., large hotel chain vs. boutique tour company), specific role responsibilities, and demand for tourism in the sector they specialize in (e.g., eco-tourism vs. luxury travel). Performance and revenue generated also significantly impact earnings.

• Median Annual Salary: $76,125 ($36.6/hour)
• Top 10% Annual Salary: $122,000 ($58.65/hour)

The employment of tourism managers is expected to grow faster than average over the next decade.

This growth is driven by increasing global travel demand, expansion of international tourism markets, and the need for skilled professionals to develop sustainable tourism strategies, manage tourist attractions, and enhance visitor experiences. Tourism Managers will be pivotal in adapting to changing travel trends and promoting destinations effectively.

Tourism Manager Job Requirements

Education: A Tourism Manager typically pursues education beyond high school, with many opting for college courses relevant to the field. This includes studies in tourism management, business administration, marketing, and hospitality. While some hold high school diplomas, advancing in this career often requires higher education credentials such as an associate’s or bachelor’s degree. Majors in tourism or hospitality management are particularly beneficial, equipping candidates with the necessary knowledge and skills for effective tourism operations and management.

Experience: Tourism Managers often start with varied levels of experience, ranging from minimal to about a year’s worth. Many have backgrounds in customer service, hospitality, or travel planning, which are crucial for understanding the needs of tourists and creating memorable experiences. On-the-job training is common, allowing newcomers to learn directly from seasoned professionals. Training programs may also be available, focusing on industry-specific skills such as marketing, communication, and itinerary planning. This blend of practical experience and targeted training equips Tourism Managers to excel in creating and managing tourist attractions, tours, and events.

Certifications & Licenses: Certifications and licenses are not typically required for the role of Tourism Manager.

Tourism Manager Skills

Destination Marketing: Utilizing digital platforms effectively, Tourism Managers showcase a destination’s unique attractions, culture, and experiences. They analyze market trends, identify target demographics, and execute strategic marketing campaigns that captivate potential visitors, thereby increasing tourism revenue.

Tour Planning: Developing engaging and feasible itineraries involves a comprehensive understanding of local attractions, cultural norms, and logistical considerations. Tourism Managers ensure tourists have memorable experiences by selecting the right mix of activities and anticipating potential disruptions, focusing on operational efficiency and visitor satisfaction.

Hospitality Management: Ensuring visitors have memorable and culturally enriching stays, this skill involves a thorough knowledge of local attractions, accommodations, and cultural nuances. Coordination with hotel managers, tour operators, and other stakeholders is crucial for delivering seamless, high-quality service that exceeds expectations.

Cultural Sensitivity: Recognizing and respecting the diverse cultural backgrounds of guests and staff, Tourism Managers create a welcoming and inclusive environment. They design tailored, culturally appropriate services and events that appeal to a global clientele, thereby enhancing satisfaction and promoting international goodwill.

Revenue Management: By analyzing market trends, customer behavior, and the competitive landscape, Tourism Managers optimize pricing and inventory to maximize profitability. Their strategic decisions enhance revenue streams and ensure the sustainable growth of their destinations or organizations.

Crisis Management: Swiftly addressing unexpected events, from natural disasters to public relations challenges, is a critical skill. Tourism Managers coordinate with local authorities, communicate transparently with stakeholders, and implement contingency plans to mitigate impacts, ensuring a destination’s resilience and maintaining visitor trust.

Tourism Manager Work Environment

A Tourism Manager often finds themselves in a dynamic work environment, where the office setting can range from a traditional office to various outdoor or travel-related locations, depending on the day’s needs. The workspace is equipped with standard office tools and technology for planning and communication, but also includes travel-specific software and apps for itinerary planning and customer engagement.

Work hours can be irregular, with evenings and weekends being common to accommodate the nature of the tourism industry and client availability. This role demands a professional yet comfortable dress code, reflecting the need to meet with clients and partners in diverse settings.

The social environment is highly interactive, involving constant communication with clients, team members, and partners. This necessitates a high level of emotional intelligence and stress management skills, as dealing with unforeseen challenges and ensuring client satisfaction are routine.

Travel is a significant component, offering opportunities to explore new destinations, which also supports professional development through firsthand experiences. The pace can be fast, balancing between strategic planning back at the office and active engagement in the field.

Advancement Prospects

Tourism Managers can ascend to higher positions such as Director of Tourism or Vice President of Hospitality through demonstrated leadership and innovation in creating memorable guest experiences. Specializing in areas like eco-tourism or luxury travel opens doors to niche markets, offering unique career advancement opportunities.

Progression often involves taking on larger projects or managing more prestigious locations, which requires a deep understanding of market trends and consumer preferences. Success in these roles can also lead to opportunities in consulting, where expertise is leveraged to improve operations or develop tourism strategies for new markets.

Advancing in this field is closely tied to the ability to adapt to the evolving tourism landscape, including sustainability practices and digital marketing strategies. Those who can effectively integrate these elements into their operations are well-positioned for growth.

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Job Descriptions / Hospitality and Leisure

Hospitality and leisure job descriptions.

The hospitality and leisure industry may have gone through testing times recently, but as business returns, the competition for hospitality staff is picking up. There is a broad range of positions under the hospitality moniker, ranging from cleaners to caterers, porters, receptionists, personal trainers, event coordinators, and hotel managers.

To hire employees with the relevant skills, work experience, and qualifications, these need to form the basis of any good hospitality job description. To help you create the copy you need, we recommend using a  job description template , which can be converted into a job advert, ready for posting on the UK’s most popular job boards and professional networking sites.

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• Common Roles
• Key Responsibilities
• Suitable Skills
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• View All Hospitality and Leisure Job Descriptions

What Do Hospitality And Leisure Professionals Do?

Your hospitality, leisure, and tourism job description should cover the details of the hospitality team functions and how they fit in your organisational culture. Your hospitality and leisure business needs to hire its staff carefully to ensure your company has the best mix of skills and experience. With qualified personnel and the right commercial and management strategy, companies can find or continue their success across sales, customer services, catering, and leisure.

Depending on the company, products, or services, tourism and hospitality employees oversee:

• Implementing the hospitality management strategy (Hospitality Manager)
• Sales and hitting profit targets
• Using relevant software such as EPOS and MS Office
• Handling customer complaints
• Spotting promotional opportunities
• Providing exemplary service to ensure customer satisfaction and the quality charter
• Ensuring safety norms are maintained (catering and food production)
• Hiring and coaching staff members (Hospitality Managers)
• Administrative tasks required for day to day operations
• Creating staff schedules
• Budgeting and financial management

Hospitality And Leisure Role

The duties of tourism sector and hospitality professionals are completed by individuals in roles titled as:

• Housekeeping
• Operations or Hospitality Manager
• Hotel Receptionist
• Events Coordinator
• Personal trainer
• General Manager

Hospitality And Leisure Responsibilities And Duties

A hospitality worker’s duties are the must-do and high-priority responsibilities of the role. These are the job aspects that you will likely govern the person’s performance on, and as you can imagine, these vary significantly depending on the seniority of the position, the worker’s role, and type of hospitality business.

Hospitality, leisure, and tourism jobs may have responsibilities and duties including:

• Greeting guests
• Acting in a professional manner at all times
• Using an EPOS system to process sales
• Answering telephone calls and emails
• Liaising with suppliers and contractors
• Restocking supplies
• Reporting breakages and maintenance issues
• Entering data into a spreadsheet
• Managing budgets
• Handling customer complaints/ensuring guest satisfaction
• Developing or implementing the management strategy
• Producing high-quality food and drink in restaurants and pubs
• Serving customers in pubs, clubs, hotels, and restaurants
• Event planning
• Conducting performance reviews
• Training junior staff
• Marketing a restaurant, pub, hotel, or leisure facilities
• Ensuring guests’ safety in swimming pools, bars, clubs, and leisure centres
• Hitting profit and sales targets
• Organising a schedule for maintaining rooms

These duties are pretty generic, but you can make the job’s duties more engaging and meaningful by saying how the responsibility should be accomplished. For example, ‘You will produce high-quality food by ensuring safety norms are in place and following the direction of the sous chef or head chef.’

Hospitality And Leisure Skills

To ensure your establishment follows best practices, hits its sales targets, and completes daily operations in line with UK standards and regulations, you need to hire hospitality sector staff members with the right soft skills for the job.

To complete their hospitality, leisure, and tourism job, candidates need skills that include:

• Excellent communication skills
• Knowledge of UK health regulations and law
• Computer and application proficiency
• Numeracy and English, a second language can be advantageous
• Leadership and experience managing staff members (Hospitality Manager/Leisure Club Manager)
• Sales and customer service skills
• Organisation and multitasking
• Good time management
• Ability to work long hours, evenings, and weekends
• Active listening
• Excellent interpersonal skills
• Decision making
• Receptiveness
• Team-working and collaboration
• Problem-solving skills
• Stress management
• Objectivity
• Physical fitness
• Committed/commitment to career development
• Aware and adaptable
• Detail-orientated/attention to detail

Hospitality And Leisure Qualifications And Education

The education and qualifications employers might seek depend on the sector, career, and level of seniority, but could include:

• A Bachelor’s Degree in Hospitality Management, Hotel Management, or Hospitality Business Management
• Level 3 Diploma in Hospitality Supervision and Leadership
• Level 4 Diploma in Hospitality Leadership
• Level 2 Certificate in Cleaning Principles
• Personal Trainer Qualification

Required Hospitality And Leisure Experience And Training

Work experience and training for the UK hospitality, leisure, and tourism sectors is advantageous and might include hospitality management experience (for management opportunities), MS Office proficiency, reservation system proficiency, health and safety knowledge (including fire safety), and CPR, AED, and First Aid certification.

Hospitality And Leisure Job Description FAQs

Here we answer your questions on hospitality, leisure, and tourism industry job titles and job descriptions.

WHAT ARE THE HOSPITALITY ROLES?

There are many roles and job titles, including hospitality manager, housekeeping, chef, and personal trainer. Restaurant managers, catering managers, and marketing professionals also work in the hospitality industry.

WHAT DOES A HOSPITALITY PERSON DO?

A hospitality industry worker may manage staff, enforce the company’s quality charter, or provide services for guests or participants.

WHERE IS THE BEST PLACE TO FIND SKILLED HOSPITALITY WORKERS?

Advertising jobs on multiple job boards or niche career job boards will help when recruiting candidates with the skills and ability you need.

WHAT ARE FOUR BASIC DUTIES OF HOSPITALITY MANAGEMENT/HOSPITALITY MANAGERS?

A Hospitality Manager job description should define at least four basic responsibilities; hire qualified personnel, oversee compliance with regulations and company policies, ensure sales targets are achieved, and ensure excellent customer service.

WHAT ARE THE DIFFERENT CHEF TIERS IN A HOSPITALITY BUSINESS?

Chef tiers include Kitchen Porter, Commis Chef (Junior Chef), Chef de Partie (Station Chef), Sous Chef (Deputy Chef), Chef de Cuisine (Head Chef), and Executive Chef.

HOW DO I HIRE A HOSPITALITY, LEISURE, AND TOURISM INDUSTRY PERSON?

Job advertising for hospitality careers will differ based on the hospitality skills, position, daily operations, and establishment. It will help to prepare a job description that you can leverage for a recruitment strategy that encompasses advertising on general and specialist hospitality sector job boards, social media, and employee referrals. Your hiring strategy might also include having a presence at hospitality conferences, events, and online with organisations or professional bodies.

To ensure hiring success, it will help to prepare a job description for job boards that includes keywords a candidate may search for and select the proper job title. Your job description should define the job and the job advert should promote your company’s culture and values and state if you are recruiting for full time, part time, permanent, or temporary (seasonal) hospitality jobs.

Flat fee recruitment solutions continue to deliver the best results when recruiting a hospitality manager or operations staff. Hiring People facilitates the process with one submission that automatically posts your careers and jobs across many job boards. The one submission approach saves significant time and hassle.

WHAT IS A HOSPITALITY JOB DESCRIPTION?

A hospitality job description is a document that sets out the role’s duties, tasks, and key skills. Putting these in black and white is vital and will help you find the ideal hospitality staff for a position that directly affects the customer satisfaction, safety, reputation, profitability and success of your company.

An effective job description should be transparent and clearly set out who you are, who you want, what they will do, and why hospitality industry professionals might want to work for you. It helps tremendously to use language and jargon that connects with and engages your audience.

When you get all of this right and include the best words to use when writing hospitality job descriptions, you will get job applications from qualified candidates that closely match your ideal person specification.

HOW DO I WRITE A HOSPITALITY, LEISURE, AND TOURISM JOB DESCRIPTION?

When writing a job description either for advertising a job or an internal job specification you need to focus on 5 main criteria:

• What are the key jobs, tasks, and duties required for a hospitality position
• Consider all the job responsibilities required for a hospitality role
• What skills the person must have for the job
• What personality traits the person must have to work in the hospitality industry
• Appropriate and relevant education and qualifications

These five criteria should help you build a picture of your ideal candidate. Good questions to consider that will help you write a concise hospitality industry job description that stands apart from others (essential in the current competitive job market), and attracts candidates of a high calibre, include:

• What value does this role bring to your hospitality business?
• How does the role align with your company culture, values, and mission?
• How does this role differ from other positions?
• How is this role similar to other positions?
• What are the minimum hospitality industry skills or transferable skills?
• What are examples of your standards, goals, and profit targets?

Suppose you are not hands-on in the day-to-day operations or highly familiar with the company’s services or products. In that case, it can help to interview one of your hospitality managers or an experienced employee to gain a greater understanding of the role.

A word about jargon: The phrase ‘jargon’ has good and bad connotations, and if it isn’t carefully considered, it may deter candidates from applying. Ask yourself if words and phrases are company or hospitality sector exclusive or recognisable by individuals who may have valuable transferable skills refined in alternative business sectors.

Furthermore, if you are hiring for senior-level or hospitality management positions, you might expect candidates to have a greater vocabulary and understanding of hospitality industry jargon and health and safety regulations. However, if you are hiring for a junior-level position, consider being as straightforward and transparent as possible.

WHAT HOSPITALITY TASKS SHOULD I INCLUDE IN A JOB DESCRIPTION?

The tasks of a hospitality manager or worker are any other activities that they complete occasionally or on a daily basis. These are usually subsidiary tasks such as completing administrative tasks, chopping raw ingredients, and answering customer questions.

It is tempting to leave some of the more ‘mundane’ tasks out to make your jobs sound more attractive, but this can lead to trouble down the road as you may recruit an individual that is not a perfect match or willing to carry out certain tasks. If you hire the wrong candidate for your business, co-workers, guests, and your organisation may suffer. The employee might leave your company, and you are back to square one, requiring another investment in recruitment and training.

If you get to the end of the process outlined here and find that your job description is too long and concise has gone out the window, it is time to review your first draft. To bring things back into line, you should delete unnecessary phrases and fluff, remove prepositional phrases, focus on what is role critical, and refrain from putting your entire ‘about us’ page in your content.

HOW DO I ENGAGE HOSPITALITY, LEISURE, AND TOURISM CANDIDATES?

As a final note for employers and hiring managers, it is crucial to remember that while a job description is about what and who you want, describing this alone will not create an inbox full of eager candidates willing to comply. A good job description and job advert must go beyond the duties, skills, education, qualifications, traits, and tasks that you want and communicate the position’s value to job seekers.

Your business or organisation should convey its employee value propositions to engage candidates, highlighting both monetary and other benefits. Benefits that will entice qualified job seekers to apply might include:

• Stating the average salary range
• Focusing on work-life balance
• Flexible working – is the role remote or are hours and shifts flexible?
• Opportunities to gain additional qualifications
• Career development opportunities
• The quality of facilities, equipment, or services
• How the organisation’s values align with those of patrons and employees

Hospitality And Leisure Job Description Examples And Samples

We recommend creating your hospitality and leisure job description using one of the samples and examples below.

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Mission Moscow : A Conversation with Evgeny Kozlov

Mr. Evgeny Kozlov, Deputy Head Mayor of Moscow Government and Chairman of the Moscow City Tourism Committee, who has come to the city to attain BLTM, the annual prestigious travel event at the Leela Ambience Convention Centre, Delhi spoke with TW Editor Anirban Dasgupta on his vision and goal with the all-new tourism initiatives in Moscow.  

The bond between India and Russia has a long history of culture, literature, love, and of course politics. But recently, there has also been a lot of talk about Gastronomical tourism. Any personal experience with this?

My personal take on the bond between India and Russia stems from my recent experience of trying authentic Indian cuisine in Moscow. I thoroughly enjoyed the spicy flavours of the Curry dish I tried and it left a lasting impression on me. This made me appreciate the cultural exchange between our two countries even more. I believe that Moscow, being a culinary hub, is a great place for people from all over the world, including Indian visitors, to immerse themselves in our rich history and culture. It’s a unique experience that brings people together and showcases the diversity of the gastronomic universe. Moscow has a thriving food scene with various international cuisines to explore, from Chinese to South African and Latin American. This culinary diversity reflects the open-mindedness and curiosity of the Russian people when it comes to trying new types of food. Moscow truly has something for everyone, and I encourage Indian tourists to come and indulge in this gastronomic journey.

  How optimistic are the post-pandemic recovery figures?

After the Covid-19 pandemic, we have witnessed a remarkable recovery in tourism in Moscow. In fact, we have been able to restore 90% of the pre-pandemic tourist flow. In the first half of 2023, almost a million foreign tourists visited Moscow, with over 600,000 of them arriving during the summer season. Among the non-CIS countries, China has led the way in terms of tourist traffic, followed by Iran, the United Arab Emirates, Turkey, and India. Prior to the pandemic, India’s tourist flow was steadily growing at a rate of 12-15% annually. Although we faced challenges during the pandemic, we have now put in place all the necessary conditions for a successful recovery. Moscow is known for hosting numerous international exhibitions, forums, congresses, and conferences, attracting approximately 3.6 million business visitors in the past year alone. Among these visitors, India ranks third in terms of foreign business tourists in Moscow. To further promote tourism, we have initiated the MICE Ambassadors training program in India, which aims to assist Indian businesses in exploring opportunities and selecting relevant events in Moscow.

  Can you please share your vision for future tourism development in Moscow?

Thank you for asking this question. I have a multi-faceted vision for the future tourism development in Moscow.

Firstly, I believe that tourism should provide a personal and authentic experience for each individual. Therefore, customization of experiences is crucial. For business tourists, we aim to offer special infrastructure facilities that cater to their specific needs and requirements. We are closely collaborating with infrastructure providers to ensure seamless experiences for those visiting Moscow for business purposes. On the other hand, when it comes to leisure or family tourists, we recognize the importance of providing a support system and guidelines for those traveling with their families, especially children. We are working with museums, theatres, and restaurants to customize their services and products to cater to tourists of all ages, including children. Furthermore, I envision rearranging tourism in Moscow to encourage visitors to delve into the history and heritage of our country. A significant part of my tourism goal is to motivate and inspire the youth and younger generations to travel to Russia. This involves providing affordable pricing for accommodations, entertainment, museums, and other attractions.

We are already constructing tailor-made infrastructure that specifically targets the young generation in Russia, and by next year, we plan to extend and promote these offerings to international young visitors as well. By rebranding the image of Moscow as a destination for longer stays, relaxation, and enjoying various facilities, we aim to change the perception that it is merely a transit or stop-over city. Lastly, the beautiful weather in Moscow during the summer months provides an opportunity to create delightful memories for tourists. I want every visitor to experience the sunshine, green landscapes, parks, cafes, restaurants, swimming pools, and sports facilities that Moscow has to offer during this time.

In summary, my vision for the future of tourism in Moscow revolves around creating customized travel experiences for every type of traveller.

How do you prioritize sustainability and responsible tourism practices in the development of business tourism?

How easy or difficult is it to get a Visa for an Indian Tourist at present?

Acquiring a Visa for Indian tourists has become easier with the introduction of the e-visa system. Since its launch in August 2023, more than 30,000 tourists have already utilized this system. The e-visa offers several advantages over traditional visas, such as avoiding the need to visit consulates or embassies. The application process only requires a digital photograph and a scan of the passport data page. The e-visa has a validity period of 60 days from the date of issuance, with a maximum stay of 16 days in Russia. This convenient and streamlined process is available to citizens of 55 countries, including India. Indian tourists are currently ranked third in terms of business travellers from outside the CIS countries visiting Moscow.

Author: Anirban

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