is crystal travel legit

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Reviews 4.8.

2,902 total

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Excellent service - Marc Lee

Excellent service - fast, friendly and helpful. Took time to walk me through the process and explained additional helpful tips. My experiences with Crystal Travel agents like Marc Lee have been very pleasant. Thank you!

Date of experience : 07 April 2024

Reply from CrystalTravel.com

Dear Abbas, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

I had a great experience booking…

I had a great experience booking several very difficult flights! I worked with MAZE and she was....of course...a-MAZE-ing! She really went the extra mile to provide me the best experience! I felt like a friend was helping me!

Date of experience : 08 April 2024

Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Good experience

I was assisted by Dylan Cooper, my booking was cancelled for no reason, Dylan reached out to me directly and resolved the issue. He even went a step further and gave me a rate that was lower than what was quoted on other websites. I appreciate the support, will definitely use his website going forward. Dylan also reached out after making the booking and confirmed that I will receive support in case of any travel changes, something that’s rare from most travel companies!

Date of experience : 03 April 2024

Dear Bryan, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Search Results are not accurate/available

I booked the trip twice and each time it was declined after entering all the passenger info and payment info. Received a call few minutes later from the agent, saying that seats are no longer available but they can still help me book with a price that was much higher. Complete waist of time. As per your response, that it was a bank issue, it is not what was told to me by the agent. Agent said that 3 seats are not available on the flights that I selected but she was able to find 3 seats at a higher costs (on the same flights). I inquired why would search engine allow me to book, and I was instructed to clear the cache and cookies to see actual results. Which I did, and attempted to book again a different flight with the same outcome. Even though the reason given on the emails said "transaction declined", on the call (5min later) I was told that the transaction was declined due to seats being not available for that price.

Date of experience : 05 April 2024

Dear Laura, Thank you for reaching out and sharing your experience with us. I understand how frustrating it can be to go through the booking process only to find out that the seats are no longer available. I'm here to clarify things and help you move forward. Regarding the bookings you attempted to make, it seems that there was an issue with the payment authorization from your bank's end. This can sometimes happen for various reasons, and it's something that is beyond our control. I apologize for any inconvenience this may have caused. Regards, [email protected]

I had encountered an excellent person…

I had encountered an excellent person while booking. It was Scionn. Excellent person. Deserves better pay if possible.

Date of experience : 06 April 2024

Dear Customer, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Grace made the experience so easy right…

Grace made the experience so easy right from selecting the right dates, ensuring that it meets my expectations and also giving out some freebies and discounts which was the game changer! Thank you for the excellent service

Date of experience : 31 March 2024

Dear Saikat, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Deborah was very helpful

I appreciated the phone call after my original reservation didn't go through. Deborah was very helpful. She gave me her information so I could ask for her when I called back and I was able to get her right away. She was pleasant, patient and very helpful.

Date of experience : 28 March 2024

Dear Miriam, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Professional service

Scionn has been very helpful on booking an international flight for me and my wife. He quickly searched related flights when one flight we tried to book was sold out and find what we like. Great professional service.

Date of experience : 26 March 2024

Dear Jiawei, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Scionn has been very proactive and…

Scionn has been very proactive and helpful while arranging my adhoc travel plan to India. He was able to understand need of the hour and provide best deal that was possible.

Dear Ajay, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Great service !

Nick Harrington was my agent and I'm satisfied with his service. I will recommend Crystal Travel with my friends. Five Stars rating from a happy customer. Thank you !

Date of experience : 18 March 2024

Dear Tuan, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Dylan helps me solve my problem and…

Dylan helps me solve my problem and diligently following up. Great experience. Thanks.

Dear Cuong, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Meison and Crystal Travel are amazing

I am traveling to Zagreb in the Summer and as usual Meison from Crystal Travel was instrumental in finding an accommodating flight with the best possible price. As usual I was able to get my flight all set up right away. I am set to go. Thank you Meison I couldn't have done it without you.

Date of experience : 04 March 2024

Dear Mayda, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Great customer service

Great customer service, super responsive and no wait time when I needed help

Date of experience : 29 March 2024

Dear Joseph, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Deborah was quick to call and assist…

Deborah was quick to call and assist with my booking. She is knowledgeable about her work. She is very respectful in communication. I am very grateful for her support.

Date of experience : 14 March 2024

Dear Akosua, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

very good service

"Amazing service and exceptional patience throughout the booking process! From the moment I started planning my trip to the final confirmation, Dylan showed unwavering dedication to ensure everything went off without a hitch. Every question was answered with kindness and professionalism, providing me with great peace of mind. Highly recommended for anyone looking for a stress-free booking experience with outstanding service!"

Date of experience : 22 March 2024

Dear Mario, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

I have always got the best itineraries…

I have always got the best itineraries with Crystal travels. The agents are quite experienced and know their business very well. Sheldon went above and beyond his shift to make sure I get the booking I wanted. I recommend everyone to give their service a try.

Date of experience : 21 February 2024

Dear Ankit, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Yami was a big help

Yami was a big help in getting my flight plans arranged. Highly Recommended!

Date of experience : 24 March 2024

Dear Steve, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Yami did a great job assisting me with…

Yami did a great job assisting me with my ticket

Dear Carl, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Jenny Brown

Jenny is avery experienced customer service rep. She calmly took care of the reschedulings of a flight to Mexico that had not been confirmed by the computer. Her use of the English language and some its slang made the experience delightful. She's a real keeper.

Date of experience : 29 January 2024

Dear William, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Dylan was great in helping me with my…

Dylan was great in helping me with my trip and the price was very competitive

Dear Franco, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Is Crystal Travel Legit? (Our Personal Experience)

Table of Contents

Crystal Travel, a renowned travel agency, has been in the spotlight for its extensive range of services aimed at making travel more convenient and affordable. Established several years ago, the company claims to offer some of the most competitive rates in the industry, along with exceptional customer service.

However, with the online world often being a breeding ground for scams, it’s crucial to ensure that any firm we entrust our travel plans to is legitimate. This blog post aims to delve deeper into Crystal Travel’s operations, customer feedback, and overall credibility. By shedding light on these aspects, we hope to provide a comprehensive answer on whether Crystal Travel is legit or not.

Click Here to See Last-Minute Deals on Crystal Travel Now

What is Crystal Travel?

Crystal Travel is a travel company that offers customers the opportunity to book domestic and international flights at pocket-friendly prices. With over 35 years of experience, Crystal Travel has established itself as a reliable and trusted source for booking flights online. The company is based in Jersey City, New Jersey, and is part of the Moresand Group, which holds ATOL protection.

Crystal Travel offers customers the ability to book flights to major cities around the world without any hassle. The company prides itself on providing some of the cheapest flight tickets available on the market, making it a great option for budget-conscious travelers looking to save money on their next trip. In addition to providing flight tickets, Crystal Travel also offers customers access to exclusive deals and discounts when booking through their website.

The company also provides customers with a variety of customer service options, such as 24/7 live chat support, email support, and phone support. Customers can also take advantage of their loyalty program, which rewards frequent flyers with discounts and other perks.

Customer Reviews and Ratings

Crystal Travel is a popular travel agency that has been providing services to customers for many years. Customers have had a variety of experiences with the company, and their reviews provide insight into the quality of service they have received.

Overall, customer ratings for Crystal Travel are generally positive. Many customers praise the company’s helpful staff and efficient booking process. They also appreciate the wide range of options available when it comes to flights, hotels, and other travel arrangements. In addition, customers often comment on the affordability of Crystal Travel’s services and how easy it is to find discounts and deals.

However, some customers have had negative experiences with Crystal Travel as well. Common complaints include slow response times from customer service representatives and difficulty getting refunds or cancellations processed quickly. Additionally, some customers have reported issues with hidden fees or unexpected charges being added to their bills after booking their trips.

Overall, customer reviews suggest that Crystal Travel provides reliable services at an affordable price point. While there may be occasional issues with customer service or billing practices, most customers report having a positive experience when using this travel agency.

Our Personal Experience

My husband and I had been saving all year for an Alaskan adventure trip, and we found the perfect deal on two hotels from Crystal Travel. We booked our rooms and were all set. Unfortunately, a massive snowstorm delayed our flights the night we were supposed to land in Anchorage. We needed to cancel our first night at our hotel, so we tried customer support on Crystal Travel, which surprised me. The staff was incredibly efficient, immediately changed our arrangements, and was so friendly to talk with. I have to admit, I was fairly uptight about the whole ordeal. The ease with which they handled everything was just what we needed at that moment. We ended up having the trip of our lives out there, and it was an experience we’ll never forget. We highly recommend everyone tries to make it out into the beautiful Alaskan wilderness at least once in their lifetime. Definitely consider booking your next adventure with Crystal Travel and its stellar customer service team. I know we will be using them from now on. The other place we used to booked hotels with was Super Travel , and they’re good too but don’t offer flights.

Business Accreditation and Licensing

Any legitimate travel agency must have proper accreditation and licensing from the appropriate government bodies. Crystal Travel is no exception to this rule, and the company has been properly registered with all necessary authorities in order to legally operate as a travel agency.

Crystal Travel holds an ATOL license from the UK Civil Aviation Authority and is also registered with the International Air Transport Association (IATA). Additionally, the company has received accreditation from several other organizations, including TripAdvisor, ABTA, and Skytrax. These accreditations further prove that Crystal Travel is a legitimate travel agency offering safe and reliable services to its customers.

Customer Service and Support

Crystal Travel offers customers a variety of ways to get in touch with its customer service team. Customers can reach out via email, live chat, or phone for any queries or issues they may have regarding their bookings. The company also provides an extensive FAQ section on its website, which covers many of the most common questions and problems customers may encounter.

The customer service team at Crystal Travel is known for its helpful and professional approach. Customers are often pleased with the quick response times and friendly service they receive when contacting the team. The reviews from their past customers have been overwhelmingly positive. Additionally, customers can take advantage of the company’s loyalty program, which rewards them with discounts every time they book a flight or hotel through Crystal Travel.

Pricing and Value for Money

When it comes to pricing, Crystal Travel offers some of the most competitive rates in the industry. The company works hard to ensure that customers can get a great deal when booking their trips. Customers often pleased with the affordability of these services and appreciate the fact that discounts and other deals are available throughout the year.

Crystal Travel also provides excellent value for money. Customers often surprised at the quality of services and the low prices they receive when booking through this travel agency. The company’s loyalty program also rewards customers for their patronage. Also, ensuring that they get the best possible deals on flights and hotels.

In comparison to other travel agencies, It stands out for its competitive pricing and excellent value for money. This is especially true when customers take advantage of the discounts and deals available on the website.

Transparency and Honesty

Crystal Travel known for its transparency and honesty. The company provides customers with explicit information regarding their pricing, extra fees, and policies. Which helps them make an informed decision when booking a flight or hotel. In addition, It offers customers the ability to view all of their bookings and changes in real time through their website. This allows customers to easily keep track of their bookings and ensure that everything is as expected.

<p>Crystal Travel has not faced any major controversies related to dishonest practices. The company strives to be open and honest with customers when it comes to prices, fees, and other policies. Customers can expect an accurate quote when they book a flight or hotel. Through this travel agency without any hidden costs or surprises.

Crystal Travel is a legitimate travel agency that provides reliable services at an affordable price. The company has received positive reviews from customers who appreciate its helpful staff and efficient booking process. Additionally, Crystal Travel holds the necessary accreditation from government bodies and is registered with various organizations such as ATOL and IATA.

The company also offers excellent customer service and provides customers with discounts and deals throughout the year. Most importantly, Crystal Travel stands out for its transparency and honesty when it comes to pricing, extra fees, and policies. Customers can rest assured that they are getting a fair deal when booking their trips through this travel agency.

Grab Your Last-Minute Flight Deals on Crystal Travel Here

Crystal Travel

Highlights from the Business

Budget friendly

Discounts available

Location & Hours

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35 Journal Square

Jersey City, NJ 07306

About the Business

Crystal Travel US emerged in 2017 with the sole purpose of being a one-stop-shop for all your travel needs. We are diligently working towards your travel-related queries and concerns. This determination has made us one of the most prominent budding travel portals in the US. We aim at providing a vast selection of flights and other travel products that meets your requirement. …

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• 2 star rating Could’ve been better
• 3 star rating OK
• 4 star rating Good
• 5 star rating Great

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Overall rating

I bought my ticket through Crystal travel, without doing much work or research. I checked reviews AFTER I bought my ticket and immediately felt scammed. I thought I overpaid for a fake ticket and immediately panicked. I'm here to tell you that there were no issues. I booked through Crystal travel in December and I had zero issues. I'm back home and had to let people know that they can relax and rest assured their ticket is legit. However, I'm sure if I reached out to them to change the flight or cancel, then I'm screwed. I didn't need to, I was able to call the airlines and was granted the request to change my flight, (with the normal fees being applicable) and they would honor the money I paid already towards the new ticket. I could've carefully selected the dates from two different airlines and maybe got a better price, but I used crystal travel to get the tickets without any hassle or issue.

Just download the apps for the airlines used and you will see your booked flights when you punch in the reference number

Pursuing legal action against Crystal Travel who are liable for gross negligence and acting in bad faith. They left me and my daughter hanging in the wind without a travel itinerary, no communication whatsoever and I found out on my own 6 days before scheduled departure date. This is just another 1-star review to add to the pile. you've been warned. Book with the airline.

It was very horrible experience with crystal travel. I have booked the flight through this website but before the day of my travel i got to know that they haven't booked it even after i entered all payment details. It was so frustrating for me that they have not sent me any email for the cancellation of booking. Only one mail i got that my booking is done when i booked it. I tried reaching out to customer care and i have not got any satisfactory answer. Very bad service which turned me out to book my flight tickets on urgent basis from other travel portal and spend almost like double of my actual booking amount as i cant avoid the plan i had. Booking Ref. No. CTUO1046028

Crystal Travel LLC STILL OWES ME A REFUND from OCTOBER 2023. Yesterday, 2/9/24 I RECEIVED A JUDGEMENT( AGAINST CRYSTAL TRAVEL because they still HAVE NOT PRODUCED THE REFUND THEY OME; 4 months they have been sitting on my refund! The Judge reviewed Crystal Travel's emails acknowledging that they owe me a refund and awarded the judgment to me because to date Crystal Travel LLC has not paid back the money I paid them ...almost ONE THOUSAND DOLLARS.

NOT-SO-Crystal Travel. Enough said. Unfortunately, I found their Yelp review after I made my reservation. And I'm currently going through a dispute with them which is PIA. The way they operate is that they first lure you in with bargain ticketing prices, then slam you with the enormous amount of fees. Save yourself time and headaches by going through a more trustworthy agency or directly through the airlines.

Crytal Travel scam customer in modern way, I do not recommend anyone buying ticket through this website. I purchased airline ticket using Crystal travel website and I paid $64 extra for changeable ticket fee. Actual when I wanted to change the ticket date, they quoted me $675 one-way ticket from Istanbul to Washington. I got a brand-new ticket for the same day for $640 less than what they quoted me. Paying extra money for making ticket changeable, does not work and it is just waste of money.

Scammers. They quote the lowest ticket price, esp on google flights. After booking they don't confirm, ask you to call them for payment verification. They tell you that flight is not available and same flight is available for a higher price. Google allows these scammers.

I'm a thrifty person so I tried to camp a cheap ticket. On 07/19/2022, I booked a flight for 2 people (me and my gf) from USA to Vietnam around at 5:30pm, the ticket is $1808 ($904/each) and the airline is Asiana Airlines. After that, there is a guy whose name Leo Miller in here "Crystal Travel" contacted me back and said that I'm not able to afford that price since it was too cheap and gave me a bunch of hilarious reason. Then he started quoting me a really high price which is more higher than the price of original airline and asked me to confirm. Firstly, he quoted me at around $2600. Secondly, he quoted me back at around $2300. Lastly, he quoted me back again at around $2000 more. And I denied all of them, I asked him why you charged me more, he made up that this price is for selected seat, I will book for you guys to sit together and your $1808 is not included the checked bags. I took my confirmation number and searched it up on Asiana Airlines, it popped up that I got free 2x23kg/person checked bag, free carry-on.I told him that for the seat, I don't want to pay extra to be together. On the day of departure, I will go to the airline to get tickets and seats and then go to the airport to sit. I don't need easy-refund or easy-cancellation so don't need to charge anything. I asked him why I got charged more? If you didn't agree on my price, why would you put it on sale then your customer booked it and you gave them a bunch of crapped reasons which don't make sense? They will still give me full refund but this is my first and last time using this service!! Really really bad. Tryna scammed people around here? Thx!

Original e-ticket email went to spam, but got it after support helped. Support seemed helpful when I had to later cancel the flight.

Booked through them, got a confirmation, but had to talk with support to get the e-tickets because they didn't initial send them

Travelers be warned: we had a disappointedly dishonest experience with Crystal Travel which purported to help us, but ended up tacking on extraneous, and erroneous fees that totaled several hundred dollars We learned we had been duped when we spoke with our respective airline and airport officials. We had two main issues with Crystal Travel: the first with checked baggage. Crystal Travel insisted that our tickets did not have a complimentary checked bag, so I opted to purchase a checked bag for myself and my fellow passenger: one each. But our tickets DID have one complimentary checked bag each. Worse, Crystal Travel bought additional bags for the departure flight, but none for the arrival (i.e. they bought extra bags leaving the country, but none to return.) Which brings us to our next red flag: the Crystal Travel rep I spoke with then claimed that I, myself, made these bag purchases through the SAS airline. This is false, which I conveyed, and reaffirmed by checking my bank account statements which showed no additional bag purchases. Crystal Travel refused to reimburse us for these funds which only they could have taken by themselves. It's worth noting that the airline also cannot reimburse these charges as we had went through Crystal Travel, who is effectively the airline's client. Take note. Our problems also extended to the names on our tickets: just days before traveling, Crystal Travel claimed that we needed to pay $80 each to change the names on our ticket to include our middle names, or we would not be able to fly. While I remember entering this info when I first bought my ticket, it was no where to be found. Still, we obliged, out of fear of missing out on our flights completely, and paid the additional $160 in fees. BUT when we spoke with airport security and the airline, they told us that this was false and we had effectively been duped. Lastly: if I work with a travel service, I expect to be able to get in contact with them relatively quickly (within 24 hours.) At times, I would send out inquiries and it would be days before I'd hear back, prompting me to follow-up multiple times to no avail. One of many red flags. Crystal Travel's allure is with its low sticker prices that are lower than the airlines: but we would have been in much better hands, and our wallets that much thicker, had we booked originally with the airline. Buyer be warned: take screenshots of everything you enter into their system if you do business with them.

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Crystal Travel is a Yelp advertiser.

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Crystal travel, globehunters, adam vacations.

CrystalTravel.com   Reviews

In the Travel agent category

Visit this website

Company activity See all

Write a review

Reviews 4.8.

2,902 total

Most relevant

Excellent service - Marc Lee

Excellent service - fast, friendly and helpful. Took time to walk me through the process and explained additional helpful tips. My experiences with Crystal Travel agents like Marc Lee have been very pleasant. Thank you!

Date of experience : 07 April 2024

Reply from CrystalTravel.com

Dear Abbas, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

I had a great experience booking…

I had a great experience booking several very difficult flights! I worked with MAZE and she was....of course...a-MAZE-ing! She really went the extra mile to provide me the best experience! I felt like a friend was helping me!

Date of experience : 08 April 2024

Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Good experience

I was assisted by Dylan Cooper, my booking was cancelled for no reason, Dylan reached out to me directly and resolved the issue. He even went a step further and gave me a rate that was lower than what was quoted on other websites. I appreciate the support, will definitely use his website going forward. Dylan also reached out after making the booking and confirmed that I will receive support in case of any travel changes, something that’s rare from most travel companies!

Date of experience : 03 April 2024

Dear Bryan, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Search Results are not accurate/available

I booked the trip twice and each time it was declined after entering all the passenger info and payment info. Received a call few minutes later from the agent, saying that seats are no longer available but they can still help me book with a price that was much higher. Complete waist of time. As per your response, that it was a bank issue, it is not what was told to me by the agent. Agent said that 3 seats are not available on the flights that I selected but she was able to find 3 seats at a higher costs (on the same flights). I inquired why would search engine allow me to book, and I was instructed to clear the cache and cookies to see actual results. Which I did, and attempted to book again a different flight with the same outcome. Even though the reason given on the emails said "transaction declined", on the call (5min later) I was told that the transaction was declined due to seats being not available for that price.

Date of experience : 05 April 2024

Dear Laura, Thank you for reaching out and sharing your experience with us. I understand how frustrating it can be to go through the booking process only to find out that the seats are no longer available. I'm here to clarify things and help you move forward. Regarding the bookings you attempted to make, it seems that there was an issue with the payment authorization from your bank's end. This can sometimes happen for various reasons, and it's something that is beyond our control. I apologize for any inconvenience this may have caused. Regards, [email protected]

I had encountered an excellent person…

I had encountered an excellent person while booking. It was Scionn. Excellent person. Deserves better pay if possible.

Date of experience : 06 April 2024

Dear Customer, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Grace made the experience so easy right…

Grace made the experience so easy right from selecting the right dates, ensuring that it meets my expectations and also giving out some freebies and discounts which was the game changer! Thank you for the excellent service

Date of experience : 31 March 2024

Dear Saikat, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Deborah was very helpful

I appreciated the phone call after my original reservation didn't go through. Deborah was very helpful. She gave me her information so I could ask for her when I called back and I was able to get her right away. She was pleasant, patient and very helpful.

Date of experience : 28 March 2024

Dear Miriam, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Professional service

Scionn has been very helpful on booking an international flight for me and my wife. He quickly searched related flights when one flight we tried to book was sold out and find what we like. Great professional service.

Date of experience : 26 March 2024

Dear Jiawei, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Scionn has been very proactive and…

Scionn has been very proactive and helpful while arranging my adhoc travel plan to India. He was able to understand need of the hour and provide best deal that was possible.

Dear Ajay, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Great service !

Nick Harrington was my agent and I'm satisfied with his service. I will recommend Crystal Travel with my friends. Five Stars rating from a happy customer. Thank you !

Date of experience : 18 March 2024

Dear Tuan, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Dylan helps me solve my problem and…

Dylan helps me solve my problem and diligently following up. Great experience. Thanks.

Dear Cuong, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Meison and Crystal Travel are amazing

I am traveling to Zagreb in the Summer and as usual Meison from Crystal Travel was instrumental in finding an accommodating flight with the best possible price. As usual I was able to get my flight all set up right away. I am set to go. Thank you Meison I couldn't have done it without you.

Date of experience : 04 March 2024

Dear Mayda, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Great customer service

Great customer service, super responsive and no wait time when I needed help

Date of experience : 29 March 2024

Dear Joseph, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Deborah was quick to call and assist…

Deborah was quick to call and assist with my booking. She is knowledgeable about her work. She is very respectful in communication. I am very grateful for her support.

Date of experience : 14 March 2024

Dear Akosua, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

very good service

"Amazing service and exceptional patience throughout the booking process! From the moment I started planning my trip to the final confirmation, Dylan showed unwavering dedication to ensure everything went off without a hitch. Every question was answered with kindness and professionalism, providing me with great peace of mind. Highly recommended for anyone looking for a stress-free booking experience with outstanding service!"

Date of experience : 22 March 2024

Dear Mario, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

I have always got the best itineraries…

I have always got the best itineraries with Crystal travels. The agents are quite experienced and know their business very well. Sheldon went above and beyond his shift to make sure I get the booking I wanted. I recommend everyone to give their service a try.

Date of experience : 21 February 2024

Dear Ankit, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Yami was a big help

Yami was a big help in getting my flight plans arranged. Highly Recommended!

Date of experience : 24 March 2024

Dear Steve, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Yami did a great job assisting me with…

Yami did a great job assisting me with my ticket

Dear Carl, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Jenny Brown

Jenny is avery experienced customer service rep. She calmly took care of the reschedulings of a flight to Mexico that had not been confirmed by the computer. Her use of the English language and some its slang made the experience delightful. She's a real keeper.

Date of experience : 29 January 2024

Dear William, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Dylan was great in helping me with my…

Dylan was great in helping me with my trip and the price was very competitive

Dear Franco, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Travel and Insurance Insights

Is crystal travel legit a detailed review.

Crystal Travel is a travel agency that offers a range of services, including flight bookings, hotel reservations, vacation packages, and more. If you’re considering using Crystal Travel for your travel needs, it’s natural to have questions about its legitimacy and the quality of its services. Here’s a detailed review to help you assess whether Crystal Travel is a legitimate and reputable option for your travel plans.

Background Check:

• Crystal Travel is a UK-based travel agency that has been operating since 1986. It is a registered company in the United Kingdom and is part of the Moresand Group of Companies. The agency primarily focuses on providing flight and holiday services to customers.

Online Presence:

• Crystal Travel maintains an online presence through its official website, where customers can browse and book flights, hotels, and vacation packages. The website appears professionally designed and user-friendly, which is a positive sign.

Customer Reviews:

• One of the most reliable ways to gauge the legitimacy and quality of a travel agency is by examining customer reviews. Crystal Travel has received mixed reviews from customers. While some travelers have reported positive experiences with the agency, others have raised concerns about customer service, hidden fees, and changes to bookings.

Regulation and Certification:

• Crystal Travel is a member of several travel industry associations and regulatory bodies, including the International Air Transport Association (IATA) and the Air Travel Organisers’ Licensing (ATOL) scheme in the UK. These affiliations can provide a level of assurance regarding the agency’s credibility.

Transparent Pricing:

• Transparency in pricing is a crucial factor when evaluating a travel agency’s legitimacy. Crystal Travel should provide clear information about fares, fees, and any additional costs associated with bookings.

Customer Support:

• Legitimate travel agencies offer accessible customer support channels, including phone lines and email. Assess the responsiveness and helpfulness of customer support when considering Crystal Travel.

Payment Security:

• Ensure that Crystal Travel’s payment methods are secure and protected. Legitimate agencies use encryption to safeguard customer payment information.

Cancellation and Refund Policies:

• Review Crystal Travel’s cancellation and refund policies to understand your options in case your travel plans change. Legitimate agencies typically provide clear guidelines in this regard.

Booking Flexibility:

• A reputable travel agency should offer flexibility in booking options, including various airlines, accommodations, and destinations.

Final Verdict:

• Crystal Travel appears to be a legitimate travel agency with a substantial history in the industry. However, customer experiences vary, so it’s essential to conduct thorough research, read reviews, and carefully assess your specific travel needs before making a booking.

When considering any travel agency, including Crystal Travel, it’s advisable to compare options, read customer reviews, and contact the agency directly if you have questions or concerns. Ultimately, your choice should align with your travel preferences and expectations for service quality and reliability.

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Before someone pipes up, yes we are to blame as we wanted seats without paying over the odds. But at the time Crystal Travel had the seats on the perfect days at a good prices, others were cheaper but as we had used them once before we trusted they would be OK.

After booking with Crystal Travel we contacted our airline direct who issued us the e-ticket. So we didn't think there could be a problem. We had our tickets and were looking forward to our trip. How silly do we feel now.

We were to fly to Bangkok tomorrow on a 2 week holiday, late last night we had a call from Crystal Travel saying that the Airline (Qatar) had cancelled our seats but they could book us onto another better airline (aeroflot) we didn't want to fly with Aeroflot and there would be an extra charge for this anyway. As it was late at night we couldn't contact the airline in the UK. So we called the US where we were told that Crystal Travel had requested a refund for our seats. It seems that as they were our agents they could do this without our consent and now the flight had no seats for us.

As you can imagine we were/are devastated and many heated phones calls through the night and all today proceed the news. It seems Crystal Travel have done this many many times over the years and this time have left at least a dozen in the same situation with Qatar airlines just today. Qatar although very helpful said our contract was with the agent not them there was nothing they could do for us and at this late stage there were next to no seats left.

We were forced to pay almost double for new tickets this time direct with the airline . We are lucky we were able to do this I'm sure others may not have been able to.

We have been told by Crystal Travel that they would refund us and we have been in contact with our card issuer who said we are covered BUT THAT ISN'T THE POINT.

We have just paid more for flights than I have ever paid in my life just so we don't lose our dream holiday.

There is something to be said for booking with one of the big name travel agents. You may pay a little more but you will be able to sleep at night. Crystal Travel are liars, cheats and some of the rudest people we have ever had to deal with. Don't be fooled by their UK number and address to are based overseas.

We have taken legal advice and have been told we have a case for breach of contract and will be taking it further.

Crystal Travel also seem to fix reviews as you always see amazing reviews just after really bad ones. DON'T BE FOOLED like us.

Has anyone else here had a problem recently with Crystal Travel especially in the last few days?

Travel safe.

268 replies to this topic

I have already made a mistake without reading the reviews about these crooks.

They have taken money and keep saying that my booking is confirmed and my ticket will be sent to me in few hours. I haven't received my ticket yet and I am keep chasing them every day.

Please do not use this travel service at all.

Crystal Travel had a deal being offered on Wowcher. I messaged them on Facebook to ask for available dates and got an abrupt message back demanding contact details. Gave my email address, received nothing. Chased up 4 days later and was told that dates were now on the wowcher site. Found a suitable one and messaged the company back to confirm it was definitely available before ordering. The reason for this was coming across numbers poor reviews of this company where people have paid and then been told they need to either pay more for an upgrade, or Crystal Travel have cancelled on them, and made it lengthy to get a refund. There was no reply to my email. Chased again, and was asked for my contact details again...! Terrible company, needless to say I won't be booking with them. A look on TrustPilot and Facebook reviews is also interesting as they have many 5 star reviews from accounts that have only ever left one review (I always find this suspicious). On Facebook there are many poor reviews of Crystal all with the same experiences as mine... My advice is to avoid them.

Crystal declined my booking and then offered, on the phone, a ticket £100 more expensive. I see now that this is their usual tactic. While on the phone, they sent through an email containing the new price, and asked me to accept. As this was still cheaper than any of the other flights I saw on Kayak, I accepted.

I've just received an email from Crystal claiming to contain 'e-tickets'. The email makes no mention of any prices. No money has yet left my account, although I expect it will today. Confusingly, the email also includes a confirmation for car hire , costing £90, which I don't need.

When I go to the webpage for my airline , American Airlines, it's clear that I am indeed booked onto the right flights . This doesn't make me feel very relieved, though, as I've now read, in this thread, about Crystal operating a 'bait and switch' scam.

I don't know what to do. More to the point, I don't know what I *can* do -- probably nothing.

I expect I've learned the hard way not to use third parties like Crystal, so I don't really need lots of replies telling me how stupid I am! Does anyone have any more helpful advice? Should I expect Crystal to suddenly cancel my AA flights ? Are they going to be able to get more money out of me for the 'car hire'...?

I'd be grateful for any constructive thoughts. Thanks...

What can you do? At this point, I wouldn't do anything. Wait and see what happens next.

Some travel organisers have access to discounted net fares which can not be shown or sold just as the air fare but instead have to be 'package' with another holiday element such as a hotel or in your case perhaps car rental . By packaging this up as a flight plus other component they can access and sell the lower flight cost. They won't be able to breakdown the cost of the two elements and may even show this on your paperwork as a fly-drive arrangement.

Presumably the total cost, including the £90 for the car rental , is lower that the fare you found on the airline site.

You don't need to collect the rental car by the way. Just use the air seat that you wanted.

Once you have the AA PNR locator then access your flight booking via the AA website. Check all well, select seats etc. Best to also keep a regular check on your reservation on the airline site to make sure no schedule changes are made.

I'm amazed at how many people are still getting fooled by these guys especially when they have been reported to trading standards so many times. Why doesn't someone shut them down.

Thanks so much for the quick replies, everyone.

I must apologize for my ignorance -- I really don't fly very often and am pretty confused about how all of this works. No-one has issued me with e-tickets (the email from Crystal, with the subject line "etkts" doesn't look like the kind of thing I could present at the airport). But I can log into the AA site, where my flights are listed as ticketed, and where I've been able to book seats.

Until I travel, I'm going to be worrying about something going wrong at the last minute. Even if it turns out that I *have* saved some money, I don't think the worry is worth it...

Good luck let us all know how you get on and it the mess you around stand up and know your rights. Citizens advice are very good if you need help.

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Crystal Travel has a rating of 1.96 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crystal Travel most frequently mention customer service, credit card, and full refund problems. Crystal Travel ranks 178th among Travel Deals sites.

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Critical highlights

• I had no idea what to think so I called Crystal Travel .

“Good experience”

I booked a flight with them to Accra, Ghana. The team was very helpful. I had good customer service. I will use them again.

“Never again!”

Booked plane tickets to Thailand. Or so I thought. Went through the process within couple of minutes and then they told me there were no seats left at the price. Someone calls and tells you that you can book at a totally different price, of course it's a higher price than it was advertised on the website. I smell the scam when I see it. It was my first attempt to use this website and the last one. Never again! Scammers!

Reviews (68)

Reviews that mention popular keywords

• Follow Pamela F.

I took a chance on a discount ticket to visit friends. I just happened to check my flight about a week before the trip, only to find out that the flight had been cancelled. I contacted the airline, and they told me they would refund Crystal Travel, and that I would have to contact them. So far I have not heard back from Crystal, I had to buy a last minute (expensive) ticket, and have filed a dispute with my credit card company. Le$$on learned.

• Follow Julien S.

I made a reservation for a Kuala Lumpur-NYC via Doha trip on 5 June via Crystal Travel. I walked in the Kuala Lumpur airport that day only to find that my first flight had been cancelled, which I had never been made aware of. I called Crystal Travel's customer service number in order to ask them to book me on a new flight asap, but no one picked up. I wrote an email titled "URGENT" and am still to get an answer to this day. I got my problem resolved by the airline themselves (Qatar Airways), they booked me on a new pair of flights operated by other airlines that left later that day - the airline said that my initial flights had long been cancelled and Crystal Travel had been made aware of that and had to forward me the info (which the airline could not do themselves because Crystal Travel had not entered my email address in the form they provided the airline), which they never did. Unprofessional. This was the first time I booked with Crystal Travel and it will be the last.

From the business

Crystal Travel is the leading pan-European flagship travel company of Moresand Group of Companies. It is the largest online travel portal providing online travel and tour solutions for the UK. Being a prominent name in the travel arena it offers a varied range of travel products that include airline tickets from more than 150 airlines, 65,000+ hotels, holiday packages to your desired destination, car rentals, travel insurance and other travel extras.

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• Travel Deals , Plane Tickets , Vacation
• London, United Kingdom
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Business History

About Us Crystal Travel is the leading pan-European flagship travel company of Moresand Group of Companies. It is the largest online travel portal providing online travel and tour solutions for the UK. Being a prominent name in the travel arena it offers a varied range of travel products that include airline tickets from more than 150 airlines, 65,000+ hotels, holiday packages to your desired destination, car rentals, travel insurance and other travel extras. Years of loyal service, success and acclamation has exalted Moresand Group to be listed among the "1000 most inspiring small and medium sized companies" by London Stock Exchange, that has further enhanced the company to shape itself to be one of the most trusted travel companies of the UK. On 17th December 2014, we have been granted the ultimate accolade from INVESTEC "Moresand Limited ranked in Investec Mid-Market 100 list of fastest-growing UK companies". Other travel brands of Crystal Travel include Sam Travel, Air Travel Guru, Flights to India and Air Travel Guide. We are proud of our passion for travel, instigating memorable experiences and first class customer satisfaction. You can avail our services online, through telephonic conversation and from our retail outlets located in Central and East London. Company Background As part of the Moresand Group; Crystal Travel was established in 1986. It is a well known travel organization which is situated at a walking distance from the Oxford Circus in the heart of London. Being experts in Flights, Car Rentals, Hotel Bookings, Holiday Packages, Travel Insurance and Last Minute Travel Deals, Crystal Travel is registered in England and Wales under number 2114691 and holds IATA and ATOL (3517) certification issued by the Civil Aviation Authority provideing ATOL protection for travel packages including flights and other itineraries. Crystal Travel is the official travel agent for over 84 airlines, providing the best price for maximum international airlines from various departure points.

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Reviews 4.8.

2,902 total

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The agent Martin Smith was helpful and…

The agent Martin Smith was helpful and awesome and made the booking and price worth the effort. I am very grateful to him and his agency for their professionalism. I recommend him and his agency any day!

Date of experience : January 16, 2024

Reply from CrystalTravel.com

Dear Evelyn, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Lucas was knowledgeable and patient…

Lucas was knowledgeable and patient with my questions regarding my booking and helped me secure seats on my trip to Italy. He was pleasant and helpful and was able to solve my problems on the phone.

Date of experience : January 07, 2024

Dear Linda, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Very helpful and diligent in finding us…

Very helpful and diligent in finding us the best flights available. My only constructive criticism is to be wary of time zones when calling.

Date of experience : January 27, 2024

Dear Michael, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Scionn was excellent to work with

Scionn was excellent to work with. I was really worried about my kids traveling alone to Japan. Scionn took the extra time to make sure the seats and flights were accurate. I would work with them again.

Date of experience : February 11, 2024

Dear Mr Jones, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Added over $50 to the price of a checked bag

I was booking a Spirit flight through Google Flights with Crystal Travel and they added more than $50 to the price of a checked bag. I discovered this when, after jumping through all the hoops to book a flight, I was told it was no longer available. I then went direct to Spirit to find they were charging $31 for a checked bag, not the $89 that Crystal Travel were trying to charge me.

Date of experience : February 14, 2024

Dear Customer, Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the booking process. We take customer feedback seriously and will investigate the matter to ensure it does not happen again. If you could provide us with more details about your preferred contact number and a convenient time, we will do our best to assist you in finding a suitable solution. We value your business and want to make sure you have a positive experience with our agency. Best regards, Crystal Travel Customer Care

Crystal Travel and Liza Wison made my day by making my travel plans seem simple.

I didn't have to wait on phone and I got to talk to a real person. Liza Wilson was amazing! She was so patient and helpful through this confusing process. She also gave me helpful hints and answered all my questions.

Date of experience : January 21, 2024

Dear Jann, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Nick Harrington was very helpful

Nick Harrington was very helpful! The website is a bit deceiving as the price changes a bit from the time you book to the time you purchased your flights but Nick was very honest and patient.

Date of experience : January 15, 2024

Dear Haley, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

It was very horrible experience with…

It was very horrible experience with crystal travel. I have booked the flight through this website but before the day of my travel i got to know that they haven't booked it even after i entered all payment details. It was so frustrating for me that they have not sent me any email for the cancellation of booking. Only one mail i got that my booking is done when i booked it. I tried reaching out to customer care and i have not got any satisfactory answer. Very bad service which turned me out to book my flight tickets on urgent basis from other travel portal and spend almost like double of my actual booking amount as i cant avoid the plan i had. Booking Ref. No. CTUO1046028

Dear Piyush, Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the booking process. We take customer feedback seriously and will investigate the matter to ensure it does not happen again. If you could provide us with more details about your preferred contact number and a convenient time, we will do our best to assist you in finding a suitable solution. We value your business and want to make sure you have a positive experience with our agency. Best regards, Crystal Travel Customer Care

Deborah was great!

Hi. Deborah was great! We appreciated her patience with us as this was our first time to make international flight plans.

Date of experience : January 23, 2024

Dear Janis, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Excellent customer service

I’ve never used Crystal before and was a little nervous as it’s an American number and contact. The process was a little confusing regarding baggage and seat reservations so I started a live chat to clarify. They replied quickly and I soon got a call from a very friendly and helpful member of staff called Nathan Willson. He talked me through it all and helped me sort. I’d recommend, the service is very good.

Date of experience : January 20, 2024

Dear Tiffany, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Mathew is very kind hearted provided me…

Mathew is very kind hearted provided me help with all question asked deserve well growth in Crystal Travel good experience

Dear Sheel, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Beware! This company is full of people who are lying and cheating.

Date of experience : June 26, 2023

Dear Jenny, Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the booking process. We take customer feedback seriously and will investigate the matter to ensure it does not happen again. If you could provide us with more details about your preferred contact number and a convenient time, we will do our best to assist you in finding a suitable solution. We value your business and want to make sure you have a positive experience with our agency. Best regards, Crystal Travel Customer Care

This was a great experience booking a…

This was a great experience booking a flight with nick it was my first time booking and he made the process easy and informative thank you nick and thank you crystal travel

Date of experience : February 13, 2024

Dear Matthew, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Site provided an amazing deal on the…

Site provided an amazing deal on the ticket and customer service was better than expected. Levi Brown helped me with my ticket issue promptly and was very communicative and responsive to my calls and emails.

Date of experience : January 03, 2024

Dear Customer, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

prompt customer service

Marc L. in customer service was very helpful at answering my questions and quickly resolving the issue when the airline mistakenly charged me extra for baggage.

Dear Andrea, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Sheldon was great and made sure every was processed properly before signing off. Thanks so much.

Date of experience : February 21, 2024

Dear Ruehle, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Martin Smith was amazing and super…

Martin Smith was amazing and super helpful! I booked for the wrong date and he helped me get it all straightened out and got the date I needed at an even better landing time and deal!! Thank you so much Crystaltravel!

Date of experience : December 29, 2023

Deborah has been the most helpful…

Deborah has been the most helpful representative I’ve spoken to she was very helpful, nice and patient with me. She also helped with the payment and my ticket. 10/10 service

Date of experience : December 30, 2023

Deb's call on Jan 09 2024

Deb was very accommodating and change several times our tickets without any hesitation. She really tried to select for us the best parameters for our trip

Date of experience : January 09, 2024

Dear Anna, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Thanks you for your help Nick

Thanks you for your help Nick, your service is excellent .Appreciate! I will patronize you guys and tell my friends.

Date of experience : January 31, 2024

How to Avoid Common Travel Scams, According to the Experts

Fraud and travel experts explain how to spot the red flags and what you can do to protect yourself and your money.

Free trips. Fraudulent websites. Fake listings. Vacation rental packages that look way too good to be true. These are just a few of the many common travel scams that so many have fallen victim to. Fortunately, equipped with the right tools and knowledge, spotting these scams and recognizing the red flags ahead of time can save you the headache and your hard-earned money.

We spoke with fraud and travel experts to learn how travelers can protect themselves from common travel scams, from pickpocketing to more sophisticated strategies like setting up a phony social media profile to trick you. Below, we've gathered experts' best advice to make sure you have a fun and safe vacay.

Skip Google's sponsored search results

Double check the website address

And never click on any email or text links. “Scammers can employ sophisticated tactics, such as duplicating legitimate travel websites, creating convincing replicas that can be really difficult to spot,” notes Hannah Hood, a marketing manager and phone fraud expert at Phonely . “These fraudulent websites are designed to steal your money or personal details, posing a significant threat to your financial security and privacy. It's crucial to take proactive steps like checking the website address to ensure you're on a legitimate platform. Also, make sure it starts with https:// – this is used by any website that needs to secure users and is the fundamental backbone of all security on the internet.” When in doubt, always type in the website address yourself.

Book direct and via reputable travel sites

Becky Hart, President of Seven Corners Travel Insurance, advises travelers to always book directly with the travel provider. “It’s tempting to go through a third party if it looks like we can get a better price. You don’t always know if that person is a legitimate seller, though.” Stick to sites you know and trust, and you may even want to avoid reputable third-party channels, as issues can arise if you need to cancel. “Even if it’s not a scam, sometimes having a go-between to get your tickets or service can create more headaches. There are more hoops to jump through if you have to cancel and want to get your money back, or if you simply have questions.”

Read the reviews

And make sure there are plenty of them. Lauren Gumport, Vice President of Communications & Brand at Faye Travel Insurance , tells us that most travel insurance policies typically don't cover scam scenarios. “Keep that in mind when booking accommodations and make sure the place you want to book has dozens of reviews before paying.”

Luxury Travel Expert Kat Fleischman agrees. “Conduct research on the property and the host. Look for reviews and ratings from previous guests and check how many stars they have or if they are a super host.” She also suggests communicating directly with the host through the platform’s messaging system. It's also a huge red flag if your host asks for payment outside of the platform.

Beware of any freebies

Assume nothing is free, and that if it sounds too good to be true then it likely is. For example, a free trip. “Look for reviews and ratings and Google the company name and the word scam for any red flags,” recommends Fleischman. “Never provide personal information or payment without doing your research first.”

At your destination, you may also be offered free gifts, like flowers or food samples. “After you accept the ‘gift,’ you’re asked for money,” notes Hart. “When in doubt about the legitimacy of the offer, simply say no thank you.”

Know the price going in

“Whether arranging a tour onsite or getting a taxi, determine the price beforehand to reduce confusion and avoid getting the runaround,” says Hart. “If you’re negotiating a ride somewhere, you might agree on the route, too. All too often, drivers will try to take you on the ‘scenic route’ to run up the meter.”

Research common scams in your destination

According to Fleischman, awareness is key to avoiding falling victim. “Be cautious when dealing with street vendors and always confirm prices before buying. Stick to reputable tour operators recommended by trusted sources, such as hotels or official tourism websites and check website reviews from other people.” Be aware of common pickpocket scams too, which are rampant in many destinations. “Keep your belongings secure, and be aware of distractions, such as strangers bumping into you or creating a commotion.”

Use ATMs located in secure, well-lit areas

If it’s inside of a bank, even better. Fleischman suggests inspecting the ATM for any signs of tampering before use too. “When exchanging currency, research the exchange rates and compare them with the rates offered by exchange offices. Count your money carefully, and examine it for any signs of counterfeiting before leaving the exchange office or ATM.”

Use reputable taxi and transport companies

This protects you and your money. “Verify that the taxi has proper identification and markings before getting in, and ensure the meter is running before starting the ride so you don't get screwed,” says Fleischman. When in doubt, have your hotel call a taxi for you. If you're used to Uber or Lyft in your country, note that service can be restricted depending on where you visit.

Will Bolsover, Founder & CEO of luxury travel outfitter Natural World Safaris , tells us another “good way for travelers to ensure that they’re getting a good price with a trusted company is to talk to a destination specialist who will be able to help them secure transfers ahead of time.”

Always choose the local currency when using a credit card abroad

No foreign transaction fees are great, but if you want to avoid inflated exchange rates, you need to choose the local currency when purchasing anything abroad with your credit card. “If you are, for example, using a US credit card while in Europe, the payment terminal will often ask whether you want to pay in USD or Euros,” explains Patricia Palacios, co-founder of España Guide , a travel website for Spain. “If you select USD, the intermediary bank will give you an awful exchange rate.”

Moreover, she recommends travelers keep an eye on the screen of the terminal during the payment process. “Because sometimes the waiter or shopkeeper doesn’t even ask you and selects whichever currency they feel like.”

Verify you’re messaging with the actual company on social media

As of late, Bolsover has seen a lot of social media customer support impersonators. “One common travel scam that’s currently taking over social media, particularly X [f.k.a. Twitter] targets those who have had a recent flight change or cancellation,” he tells us. “Customers often reach out to airline help accounts on social media to help get issues resolved, but recently they find that the accounts responding are actually scammers posing as these airlines. They use the airline's profile picture and bio, and now that anyone with a bank account can secure a blue tick, they look trustworthy to unsuspecting travelers.”

To avoid this, he advises travelers to check the handle of the account to ensure it’s from the original airline. “It’s also helpful to check how many followers the account has, as an unusually low amount indicates that the account is fake. Looking at when the account was created is also a giveaway.”

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