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Top Tour Operators and Travel Agencies in USA 2024/2025

Top Tour Operators and Travel Agencies in USA. Below you will find 29 of the best tour operators and travel agencies in USA offering in total 261 tours and holidays through-out USA. Combined they have received 173 customer reviews and an average rating of 5 out of 5 stars. The top tour activities offered in USA are: Adventure and sport, Wildlife, landscapes and nature & Sightseeing, attractions, culture and history.

• Tours in USA
• USA Travel Guide
• 12 Things to do in the USA

29 Tour Operators in USA with 173 Reviews

Infinite Adventures

• Address 809 W Riordan 100-325, Flagstaff, USA
• Response Rate 100%
• Response Time 2 hours

• Address 2461 FM 778, Mineola, USA
• Response Rate 95%
• Response Time 1 hour

• Best-in-Class Top 5% of companies
• Excellent Service Top 10% of companies
• Superior Service Top 15% of companies

Expat Explore

• Address 10 Merryweather Place, London, England
• Response Rate 90%

Omega Tours

• Address 142 Westmount Avenue, Toronto, Canada
• Response Rate 94%

Intrepid Travel

• Address 380 Lonsdale Street, Melbourne, Australia

World Expeditions

• Address 1B Osiers Road, Wandsworth, London, England
• Response Rate 82%
• Response Time 3 hours

• Address Picquet House, St Peter Port, Guernsey, London, England

The Coyote Trip

• Address 182 Mayall Road, London, England

Luxury Gold

• Address 33 Kern Road, Toronto, Canada
• Response Rate 60%

Doctor Gumbo Tours

• Address 823 Decatur St, New Orleans, USA
• Response Rate 50%

Indus Travels

• Address 233, 11951 Hammersmith Way, Richmond, Canada
• Response Rate 97%

Adventures Abroad

• Address 2148-20800 Westminster Highway, Richmond BC, Canada

• Response Rate 88%

• Address Nelson House, 55-59 Victoria Rd, Farnborough, England
• Response Rate 96%

USA Tour Reviews

• Ms. Aimee A.
• Ms. Holly F.
• Mrs. Deena M.
• USA budget tours
• Eco tours in USA
• USA guided tours
• USA family tour packages
• USA luxury tours
• USA private tours
• USA self-guided tours
• USA small group tours
• USA solo trips
• USA tailor-made vacation packages
• USA tours for senior citizens
• USA tours for young adults
• USA group tours
• USA last minute deals
• USA travel deals

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Expertly Designed

We get it. You’re not the homebody type. We aren’t either. Your passion, needs, and desires have shaped our business. Destination experts hand-craft transformative experiences designed specifically with you – our fellow traveler – at heart. We wouldn't trust your experience with anyone else.

Guided Touring Reimagined

We know you want to explore and also dive in. We’re curious travelers, just like you, so rest assured, you’ll experience must-sees and connect with the people and culture that define the destination. You’ll eat in locals’ homes, take cooking classes, travel by trains and tuk tuks, explore cities with food tours, and stay in igloos, castles, and chateaus.

Value Beyond Price

Your time is one of your most precious commodities, so you should spend more of it in the destination, not driving between places. We design tours that spend the fewest hours on the coach. One-night stays are a rarity. This is your trip, and you shouldn’t feel rushed. With choice, flexibility, and free time, take it all in – this is your tour.

Confidently Collette

Travel with trust. Because this is your trip - something you've planned for and dreamed about. You should feel confident in your journey every step of the way.

Industry-Leading Travel Protection

Cancel for any reason (bad hair day applies) up to 24 hours before your tour leaves and get a full money-back refund. Collette issued a record-breaking $185 million cash back to travelers during the COVID-19 pandemic.

Experience & Expertise

We've been doing this for a long time. Since 1918, in fact. Collette is the most experienced and longest-running tour operator in North America. You choose...

Traveling Well

Our team is on the pulse of world events and protocols, so you are kept fully aware and feel well-prepared for your trip.

Service Rating

Independent

Why Guided Travel

You're a traveler with places to go. We'll take care of the details. You embrace the journey.

Social Connections

Meet a group of people who share your love of travel. Learn from locals. Forge friendships in the coolest places.

Independence

There's plenty of time built into our itineraries, plus optional tours, Choice on Tour excursions, and more. It's your trip, your way.

Expertly Planned

You know what you want to see and do - let a team of experts handle all the details from the must-sees to centrally-located accommodations and local lessons.

The Best Pacing

Don’t rush – this is your time to see the world. Get more time in the destination, and enjoy an ideal balance of included excursions and free time.

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When you go, capture all those incredible moments, and use the hashtag #GoCollette so that we can share your joy!

Featured Tours

Collette travelers choose from 160 tours across all 7 continents, as well as 5 travel styles including small group touring and destination spotlights. Check out some trending tours for inspiration on your next adventure.

Explorations

African Safari: Kenya and Tanzania

Alaska's Northern Lights

Tuscan & Umbrian Countryside featuring Italy's Charming Hill Towns

Winter in Croatia featuring Plitvice Lakes and the Adriatic Coast

Icelandic Adventure

Costa Rica: A World of Nature featuring Tortuguero National Park, Arenal Volcano & Manuel Antonio National Park

Mediterranean Coastal Journey Spain, France & Italy

Exploring South Africa, Victoria Falls & Botswana

The Best of Ireland featuring the Wild Atlantic Way

$3,299 pp* $3,699 pp, historical greenbrier featuring washington d.c. & williamsburg, $2,299 pp* $2,499 pp, spotlight on northern italy featuring venice, verona & the dolomites.

Spain's Costa del Sol & Madrid

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Best Online Travel Agencies

Booking.com is our top choice for making your trip arrangements

Ligaya Malones is an editor, blogger, and freelance writer specializing in food and travel. Ligaya's work has appeared in publications including Lonely Planet and BRIDES.

We independently evaluate all recommended products and services. If you click on links we provide, we may receive compensation. Learn more .

Planning a trip can be easier through an online travel agency than if you handle each aspect of the planning separately. You can book hotels, air travel, rental cars, and more through a single site, and booking everything together sometimes results in discounts. By inputting a destination, a range of dates, and other preferences, you will see a list of options for each aspect of travel.

The best online travel agencies offer options from the largest number of airlines, hotels, car rental agencies, and more. Look for sites that offer discounts for combining reservations for different aspects of your trip. For example, the best sites will have lower rates if you book both plane tickets and a hotel through their services. The best sites also provide reviews from customers who actually have booked through the service. These are our top picks.

• Best Overall: Booking.com
• Best Budget: Skyscanner
• Best Price Predictor: Hopper
• Most Innovative: Kiwi.com
• Best for Eco-Conscious: Kind Traveler
• Best for Social Impact: I Like Local
• Best for Design-Forward Homestays: Plum Guide
• Our Top Picks
• Booking.com

Kind Traveler

I Like Local

• See More (4)

Final Verdict

Frequently asked questions, methodology, best overall : booking.com.

 Booking.com

This industry leader offers one of the most comprehensive trip planning platforms on the Internet.

Lots of options to choose from

Interface is easy to use

Numerous filters to customize your search

Tricky to tell whether changes/cancellations can be made with Booking.com or the vendor directly

Booking.com was founded in 1996 and has grown into an industry leader that stands out for being one of the most comprehensive trip planning platforms out there. From one website, you can compare and book accommodations, flights (including one-way and multi-city flights), sightseeing activities, and even airport taxis. The website lists more than 28 million accommodation options, from hotels, hostels, and B&Bs to vacation homes and luxury resorts—you can browse more choices per destination on Booking.com than other online travel agencies. The website also performs well on cost and typically returns lower-than-average prices for flights and hotels. 

Booking.com's interface is also easy to use. On the home page, search for a hotel by entering your chosen destination and dates. Then, use the extensive list of filters—such as price range and distance from the city center—to narrow the results down and find the best fit. You can also search for a specific hotel, or seek inspiration by clicking through options grouped by destination or property type or by topic such as the country’s best Michelin-starred hotel restaurants or the top cities for vegan travelers. The flights, car rental, and other tabs are just as intuitive. 

Best Budget : Skyscanner

 Skyscanner

You can compare prices across airlines, hotels, and car rentals.

Simple interface

Option to toggle searches between specific dates or by monthly calendars

Search Everywhere button is great for spontaneous planners

Extra clicks are required to make a final purchase

Must read fine print for changes/cancellations—may need to deal directly with the vendor

Ads on the sidebar can be distracting

Find deals on airfare, hotels, and car rentals with an aggregator site like Skyscanner , which uses a metasearch engine to compare prices from all online travel agencies and the airline, hotel, or car rental company in question. Run searches with fixed dates, opt to compare airfare prices month to month, or click “Cheapest Month.” Searches also include options for nearby airports or non-stop flights only. With hotel searches, you can choose to select only from properties with free cancellation, a cleanliness rating of 4.5/5 or higher, or 3- or 4-starred hotels only. Car rental searches include an option to select “return car to different location.”

Once you’ve found the best rate, click on the link to be redirected to the third-party site to make your booking. Feeling spontaneous? The Search Everywhere button on the homepage offers a list of the cheapest flight deals for destinations both locally and across the world—just plug in your departure airport first.

Best Price Predictor : Hopper

The company claims a 95 percent accuracy rate at predicting when flights and hotel rates will be cheapest.

Color-coded system makes it easy to determine cheapest days to buy

App is easy to use

Option to track flights and receive alerts when the best time to buy arises

Some have mentioned the app functions better as a research tool than a booking tool

Unclear whether Hopper will price match if you find a cheaper flight elsewhere

Hopper is a travel app available on iOS and Android that aims to help travelers save on airfare by usng historical data and their own algorithm to predict when flights will be cheapest. Just type in where and when you’d like to fly and Hopper will present you with a color-coded pricing calendar indicating how much tickets are likely to cost. (Green is the least expensive, then yellow, orange, and red for most expensive.) Hopper will also recommend you either buy now or wait, or you can choose to watch a trip and receive notifications on the best time to buy. In addition, the app has expanded to offer hotel and car rental price predictions, too.

Some newer features since the app’s inception in 2009 include an option to freeze a price for a limited time—for an extra fee—as well as exclusive app-only discounts. Hopper is free to download, and you can choose to book directly through the app, though some users mentioned they use Hopper as more of a research tool before booking directly with the airline or hotel. The company claims a 95 percent accuracy rate at predicting flight rates up to a year ahead.

Most Innovative : Kiwi.com

This metasearch engine scours the web to piece together the ideal itinerary using planes, trains, buses, and more.

Creative itineraries get you where you need to go, especially if you’ve got a multi-stop trip

Kiwi Guarantee offers rebooking or cancellation protections

Nomad option appeals to travelers with a lot of flexibility

Creative itineraries mean you may not fly out of the same airport you flew into

Kiwi Guarantee has an additional fee

Charges all-in-one fee for booking flights, trains, buses (though you can always purchase a la carte)

Travelers planning multi-city destinations and seeking a bargain, as well as those looking to take planes, trains, and automobiles to get there, might consider Kiwi . Kiwi is a metasearch engine that scours and pieces together itineraries from various airlines (even if they don’t have a codeshare agreement), considers multiple airports (even if your arrival airport is different from departure), and offers booking options, whether you’re looking at very specific dates or more general ones (up to 60 nights).

Some will find the ability to make multiple bookings for a particular trip more convenient than going at it manually several different times, though note that you must opt into the Kiwi Guarantee program to access rebooking and refund protections should your reservation change or be canceled. Kiwi’s Nomad option allows you to plug in a bunch of destinations you’d like to visit and the length of your intended stay, and the website will churn out the most affordable itineraries for review.

Best for Eco-Conscious : Kind Traveler

A give-and-get business model means booking accommodations with exclusive perks, a donation to environmental organizations, and more.

All participating hotels include a local give-back component

Exclusive savings and perks

Participating hotels are located in some of the most beautiful places in the world

Inventory is much smaller compared to other booking platforms

Some of the amenities mentioned are based on availability only

In 2022, Kind Traveler (an online trave agency focused on hotel bookings) announced an increase in environmentally and socially conscious hotels, charity donations, voluntourism opportunities, and additional perks like waived resort fees or a welcome amenity.

Unlock exclusive hotel rates and perks from participating Kind Traveler hotels with a minimum $10/night minimum donation to a local charity. For example, stay at the Six Senses Laamu in the Maldives and receive up to $33 off the nightly rate and perks such as a food and beverage credit and an Earth Lab or Alchemy Bar workshop when you make a donation to Manta Trust. The organization funds coastal research to protect the island nation’s large yet fragile population of reef mantas.

Select from more than 140 participating hotels from the Hawaiian Islands to Bozeman, Montana, and the Maldives. Charities include wildlife, human rights, arts, education, and environmental preservation organizations.

Best for Social Impact : I Like Local

Choose from a host of travel experiences with the peace of mind that 100 percent of the cost goes directly to local partners.

Social impact mission woven into organization’s business model

Immersive experiences led by local guides

Range of experiences offered

May not be best fit for those seeking upscale, luxury experiences and stays

Can’t sort experiences by a list of countries (though an interactive map is available)

No experiences outside of Africa and Asia

For an online travel agency with a booking platform designed to route dollars spent directly to the communities travelers intend to visit, consider I Like Local . Visit the website to browse a host of travel experiences in countries including Indonesia, Kenya, and Cambodia. Experiences include homestays and farmstays as well as wellness and culturally oriented experiences—from cooking and cycling tours to weaving classes.

To search for an experience, select from drop-down items like travel dates and experience categories, or view a global map and click on a country to view experiences that way.

The platform got its start in 2014 and has grown to 4,000 local hosts across nearly 20 countries. As a social impact organization, 100 percent of each booking fee goes to local hosts. To date, 16,000 travelers have booked with I Like Local.

Best for Design-Forward Homestays : Plum Guide

Browse and book seriously vetted, design-forward vacation homes.

Highly curated inventory of vacation rentals across the world

Design-forward

Thorough vetting process

Does not publish guest reviews

Other platforms have homes available across more destinations

When it comes to booking a vacation home, serviced apartment, or condo, travelers are spoiled for choice. Plum Guide is an online travel agency that specializes in accommodations—though not just any home makes its directory. The company claims that each potential home listed on its site must jump through 150 hoops to be included, from internet speed and mattress and pillow quality to the showers’ water pressure and the home’s proximity to dining, shopping, and attractions.

Search by a featured collection on the website such as “ pet-friendly homes ” or “one-of-a-kind homes in Palm Springs.” Scroll to the bottom of its homepage to view its top destinations, as well as a list of all destinations where Plum Guide homes are available, including Barbados, Mexico, Portugal, Switzerland, the U.S., and Turkey. Note: From the top right-hand corner of the site, use the dropdown menu to select currency of choice.

As long as you know what you value most out of your travel experience—such as affordability, social impact, or luxe accommodations—there’s an online travel agency to help plan your next trip. Be sure to read the fine print, as some agencies are third-party websites and not direct vendors. If you're not sure where to start, Booking.com is your best bet for a smooth user experience and hard-to-beat offers on flights, hotels, and other travel arrangements.

What Is the Biggest Travel Agency?

Our choice for best overall, Booking.com, is known as an industry leader with listings for all major hotels, airlines, car rental companies, and more. It boasts more choices for accommodations per destination than any other site, and we found its interface to be user-friendly.

Are Online Travel Agencies Worth It?

This depends on your needs and priorities. The best online travel agencies certainly can save time by booking everything all at once. However, if you're someone who is good at haggling and enjoys the details of planning a trip, you might be able to find better deals by reaching out to hotels or other destinations and speaking to someone personally.

Is It Cheaper to Book Online Than With a Travel Agent?

Not always. A travel agent you know and trust should have the experience and connections to find deals that can match or surpass what you'll find online. Additionally, if something goes wrong, travel agents provide you with an actual person you can use as an advocate to correct the problem . But if you don't have access to a good travel agent, online sites still provide plenty of ways to streamline planning and save money .

We considered dozens of online travel agencies and narrowed down the options based on user experience, volume and quality of inventory, unique offerings and specials, and customer reviews. We also assessed travel companies’ environmentally and socially conscious policies.

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• World's Best

The Top 15 Tour Operators in 2021

Scott Bay is a magazine editor specializing in travel, architecture, and gear. He was previously an assistant editor at Travel + Leisure . His work has also appeared in Wired , Architectural Digest , Wallpaper , Robb Report , Saveur , Daily Beast , and more.

Note: If you’re looking for our most recent recommendations, check out the 2023 list of our favorite tour operators .

This year's World's Best Awards survey was open for voting January 11 through May 10, 2021, as destinations around the world were lifting COVID-19 restrictions. Survey rules have always allowed readers to reflect on their travel experiences over a three-year period. We hope that this year's honorees will inspire your own travels as you get back out into the world.

Linking up with the right tour operator can take an amazing trip and turn it into a trip of a lifetime . This might seem like magic, but their in-the-know expertise and long-standing relationships open the doors for the seemingly impossible — a private Jeep safari with a professional tracking team in the depths of Torres del Paine or one-on-one cooking classes from a chef that runs a Michelin-starred restaurant in the south of France. And if any group has traversed the world enough to discern the best tour operators out there, it's the readers of Travel + Leisure .

Every year for our World's Best Awards survey, T+L asks readers to weigh in on travel experiences around the globe — to share their opinions on the top hotels, resorts, cities, islands, cruise ships, spas, airlines, and more. Hotels were rated on their facilities, location, service, food, and overall value. Properties were classified as city or resort based on their locations and amenities.

The companies that made the list have the skills and connections to create itineraries that reflect their clients' personal interests. No. 3 VBT Bicycling Vacations curates two-wheeled trips all over the globe . One reader said, "Their staff make all the difference." No. 2 Mountain Lodges of Peru puts together highly personalized trekking adventures to Machu Picchu. As another reader exclaimed, "This is the way to visit Machu Picchu!"

But at the top of the list is Quasar Expeditions. Though primarily known for its cruises (the company won the small-ship ocean cruises category this year), it also operates a roster of dynamic safari-style excursions in South America. Read on to find out what sets it apart and which other companies join it on this year's list of the best tour operators in the world.

1. Quasar Expeditions

Quasar Expeditions is for adventurers. The highly specialized itineraries are designed to make guests feel like they're James Cook or Charles Darwin. "Quasar Expeditions' guides are the ultimate, passionate gatekeepers to the Galápagos Islands," one reader said. "Their enthusiasm and love of the islands and the wildlife encourages you to share in their passion and desire to conserve the natural beauty and habitat of the area while still allowing low-impact tourism." Another raved, "Excellent isn't a high enough rating to describe our experience with Quasar Expeditions. Extraordinary in every way!" And while Quasar is best known for its Galápagos trips, it gets high marks for its Patagonia itineraries, which takes guests into the best parts of Chile's Torres del Paine and Argentina's Los Glaciares — two of South America's most spectacular national parks.

Score: 99.58 More information: quasarex.com

2. Mountain Lodges of Peru

Score: 98.93 More information: mountainlodgesofperu.com

3. VBT Bicycling Vacations

Score: 98.70 More information: vbt.com

4. Classic Journeys

Score: 98.60 More information: classicjourneys.com

5. TCS World Travel

Score: 97.55 More information: tcsworldtravel.com

6. Black Tomato

Score: 97.25 More information: blacktomato.com/us

7. Inside Japan Tours

Score: 96.84 More information: insidejapantours.com

Score: 96.72 More information: tauck.com

9. Wilderness Travel

Score: 95.71 More information: wildernesstravel.com

10. Trek Travel

Score: 95.71 More information: trektravel.com

11. Geographic Expeditions

Score: 95.70 More information: geoex.com

12. Thomson Family Adventures

Score: 94.89 More information: familyadventures.com

13. Greaves

Score: 94.74 More information: greavesindia.com

14. DuVine Cycling + Adventure Co.

Score: 94.64 More information: duvine.com

15. Odysseys Unlimited

Score: 94.39 More information: odysseys-unlimited.com

See all of our readers' favorite hotels, cities, airlines, cruise lines, and more in the World's Best Awards for 2021 .

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The 10 Best Online Travel Agencies: The Top OTAs to Connect to in 2023

Lexi DeMers

Updated: 17 Apr 2024

Online travel agencies don’t just make life easier for travelers. The best online travel agencies also offer a variety of benefits to business owners. From accessing niche markets to benefiting from the billboard effect, listing your hospitality business on popular travel sites has many perks. 

These sites can help you cover low-season lulls or ensure you maximize your bookings year round. Discover how online travel agencies can help you capture your share of the $521 billion online travel market . In this article, we’ll cover the best online travel agencies for hoteliers and other accommodation providers, detail the benefits they offer, and discuss how you can easily manage multiple channels. 

The 10 Online Travel Agencies with the Highest Revenue 

Before you take the time and effort to list your business on a new channel, you’ll want to make sure that it will actually help you gain new guests. Below are the 10 best online travel agencies worldwide by annual revenue , as reported by Statista. 

Booking.com

Edreams odigeo, tripadvisor, manage all your channels with one centralized booking system, a closer look at the best online travel agencies.

All online travel agencies are not created equal. In fact, many channels cater best to specific businesses. Though listing your property on the highest earning online travel agencies is a great strategy, it is even better to understand the markets that each OTA serves. Below, we will take a closer look at the best online travel agencies.

Booking.com is a global powerhouse in the online travel agency sector. Its expansive platform includes a diverse array of property types, ranging from hotels and resorts to apartments and hostels. So it is a great OTA option for a variety of business models. Renowned for its user-friendly interface and extensive property listings, Booking.com attracts travelers from around the world. 

Hotels can seamlessly integrate with this booking engine, streamlining their reservations and room management. On average, Booking.com charges businesses a 15% commission on every booking, though this rate can vary from region to region. 

Expedia is a leading online travel agency known for its global reach and comprehensive travel offerings. This one-stop shop caters to travelers searching for accommodations, flights, car rentals, and vacation packages across the globe. 

Business owners benefit from Expedia's tools like the Partner Central platform, which aids in managing bookings, optimizing rates, and enhancing visibility. Expedia's loyalty program, Expedia Rewards, encourages repeat bookings which is why it is one of the best online travel agencies for hoteliers. However, depending on the region your business is in, Expedia charges 10% to 30% commission. 

Airbnb is a unique online travel agency that connects travelers with a wide range of accommodations, from cozy private rooms to entire homes. While it initially gained fame for its home-sharing platform, it has expanded to include boutique hotels and traditional accommodations. As such, it ranks toward the top of our list of the best online travel agencies. 

Accommodation providers can tap into Airbnb's extensive network, reaching guests from around the world. While there are a few different options, most hosts on Airbnb are charged a 3% commission. Meanwhile, Airbnb charges a 14% service fee to guests on top of the nightly rate you set. 

Trivago is one of the best online travel agencies, but getting your property on the site isn’t as straightforward as the other options on this list. Trivago is a metasearch engine that scours the Internet to find the best hotel deals for travelers. It collects hotel listings and prices from various online travel agencies, hotel chains, and booking sites. 

Owners can leverage Trivago by ensuring their listings are well-optimized on other OTAs. Since it doesn't handle bookings directly, Trivago doesn’t charge business owners any commission and instead gets its revenue from other sites that advertise there. 

Despegar is one of the best online travel agencies, primarily serving the Latin American market. It offers a wide range of travel-related services, including hotel bookings, flights, and car rentals. With a strong presence in Spanish and Portuguese-speaking countries, Despegar provides travelers with a convenient platform to plan and book their trips.

Business owners looking to tap into the Latin American market can benefit from listing their properties on Despegar. It allows them to access a diverse and growing customer base while also providing travelers with options tailored to their preferences and language. Hoteliers can expect to pay 10% to 15% in commission on bookings from this site. 

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As one of the largest online travel agencies globally, Trip.com offers a variety of services to travelers. Formerly known as Ctrip, it has a strong presence in the Asian market but has expanded its reach to cater to a diverse international audience. Travelers can use Trip.com to book hotels, flights, trains, car rentals, and other travel-related services. 

Accommodation providers aiming to attract travelers from Asia and beyond can benefit from partnering with Trip.com. As one of the best online travel agencies, it provides access to a vast customer base seeking a variety of accommodation options. By listing on Trip.com, you can expect to pay anywhere between 10% to 25% in commission. 

eDreams Odigeo is a leading European online travel agency that serves as an umbrella for several well-known brands, including eDreams, Opodo, GO Voyages, and Travellink. It caters to travelers seeking a wide range of travel products and services. By partnering with eDreams Odigeo, accommodation providers can tap into the European market and beyond. 

Whether you run a boutique hotel or manage a large resort, listing your property on one of the  eDreams Odigeo sites allows you to reach travelers from various European countries. Depending on the exact site you list your business on, you may pay commission or your guests may pay service fees. 

As a prominent online travel agency in India, MakeMyTrip has a strong foothold in the South Asian market. It offers a range of travel services, including flights, hotels, and holiday packages. By listing your property on MakeMyTrip, you can tap into the growing Indian travel market and attract travelers looking for both domestic and international accommodation options. 

MakeMyTrip's user-friendly interface and extensive marketing efforts make it a valuable platform for reaching travelers across India and the Indian diaspora. After some controversy over excessive rates in 2019, MakeMyTrip pledged to cap its commission at 22% . However, your guests will also be charged a booking fee when making reservations on this site. 

If you're targeting spontaneous travelers or those seeking last-minute deals, Lastminute.com is the best online travel agency to consider. As the name suggests, it specializes in providing travelers with a wide array of last-minute options, from flights and hotels to car rentals and activities. 

By partnering with Lastminute.com, you can attract travelers looking for instant bookings, making it an excellent choice for filling last-minute vacancies. This is great for offering discounts during off-peak periods or showcasing special promotions. To learn more about the commission rates Lastminute charges, it's best to reach out to the company directly. 

Tripadvisor is renowned for its comprehensive database of traveler reviews. But it's also a powerful online travel agency, offering an extensive platform for accommodations, restaurants, and attractions. 

By delivering exceptional experiences to your guests, you can earn positive reviews that attract more travelers to your property. Tripadvisor offers various tools for property owners to manage their listings, showcase their amenities, and respond to reviews, ensuring your property's reputation remains stellar. Plus, Tripadvisor only charges owners a 3% commission fee. 

Other Great OTAs for Your Business 

Aside from the top-performing online travel agencies globally, there are still many more OTAs that can help boost your earnings and expand your audience. Depending on the region you’re in and your ideal target market, the other great online travel agencies below may work well for you. 

VRBO, which stands for Vacation Rental By Owner, is a platform specializing in vacation rental properties. It's a part of the Expedia Group and caters to travelers seeking unique and often more private accommodations, such as vacation homes, cabins, cottages, and condos. VRBO charges owners a 5% commission. 

Hostelworld

Hostelword is one of the best online travel agencies for low-cost accommodations like hostels and budget-friendly hotels. Hostelworld connects hostel owners with a global community of backpackers and budget travelers, making it an essential choice for those operating in the hostel industry. When receiving bookings from Hostelworld, business owners typically pay between 10% and 25%. 

Primarily known for its flight booking services, Hopper has expanded into the hotel industry. This innovative OTA offers travelers a unique approach to booking accommodations. Hopper's app leverages data analytics to predict the best times to book hotels at the lowest rates, helping travelers save money. And the best part of this platform is that it doesn’t charge hosts any commission fees on bookings. 

Strongest in the Asian market, Traveloka offers a comprehensive platform for booking flights, hotels, activities, and other travel-related services. It has gained popularity for its user-friendly interface, competitive prices, and extensive coverage across Southeast Asia. Owners will pay between 10% to 15% of booking revenue in commission to Traveloka. 

Your business. Your Bookings. Your way.

What are the benefits of using an online travel agency.

Online travel agencies have revolutionized the way the hospitality industry operates. They offer a wide array of benefits that cater to both travelers and accommodation providers. In this section, we'll explore the key advantages of collaborating with some of the best online travel agencies.

Higher Booking Volume.   Of course, the main goal of listing your property on an online travel agency is getting more bookings. These sites have large audiences, which can lead to a substantial increase in bookings. 

Market insights. The best online travel agencies provide valuable data and market insights that can help you understand traveler preferences, booking patterns, and trends. In turn, this can inform your pricing, marketing, and property management strategies.

Build an Online Reputation. Many OTAs offer a review system that allows previous guests to share their experiences. Positive reviews and ratings can build trust and credibility, encouraging potential guests to choose your property.

Easier international reach. If you have international guests in mind, the top online travel agencies can help you reach travelers worldwide. They also often support various languages and currencies, making it easier for international guests to book.

Billboard effect. The Billboard Effect describes the phenomenon in which accommodation providers gain more direct bookings on their own websites after listing their property on OTAs. It illustrates that these platforms serve as powerful marketing and distribution channels.

How to Find the Best Online Travel Agencies for Your Business 

While listing your business on all of the best online travel agencies is a smart move, you can go a step further with OTAs. If you want to find the absolute best online travel agencies for your business, you’ll need to identify sites that fit your niche. 

Many OTAs cater to specific audiences, such as Thermal for surf trips and Bookatrekking.com for trekking adventures. There are also great online travel agencies for other niches, including luxury accommodations, yoga retreats, family hotels, and more. Take some time to explore various platforms’ user base and commission rates to determine which OTAs would be best for your business. 

How Can I Manage Multiple OTAs?

While having a presence on multiple OTAs can offer big rewards, having to log into and manage several different platforms is extremely time consuming. Not to mention, you risk double-books and other errors. Thankfully, you can use a channel manager to help streamline your bookings across multiple online travel agencies. 

At Bookinglayer, we offer Channels ; a fully integrated, user-friendly channel manager that allows our clients to maximize their revenue without spending extra time on administration. Channels allows business owners to integrate with up to 35 different platforms while conveniently managing everything from one simple dashboard. 

Want to Learn More About How Bookinglayer Helps Business Owners?

Bookinglayer is an all-in-one software suite designed specifically for adventure travel businesses that have complex booking scenarios. If you want to offer accommodation and activities, Bookinglayer is the most comprehensive platform on the market.

Whether is optimizing your booking flow, automating your payment processing, or streamlining your daily reports, we can help you save time, reduce errors, and increase conversions. You can sign up for a free demo to discover if you are the right fit for our software suite. 

Best Online Travel Agencies FAQ

What is an online travel agency.

An online travel agency is a web-based platform that allows users to research and book a range of travel-related services. Also known as OTAs, these marketplaces display services from various providers. They often include accommodation, flights, rental cars, tours and activities, and more. 

How do online travel agencies work?

Online travel agencies are third-party services that offer users a convenient and easy way to plan and book travel experiences. They aggregate travel services, facilitate bookings, collect payments, and publish reviews. In return, they oftentimes earn a commission from the bookings they sell.  

How do OTAs make money?

OTAs typically make money by charging business owners a commission on the bookings they sell. These commission rates can range from 10% to 30%, depending on the platform you choose and the region you operate in. In addition, some OTAs may also charge customers a service fee to help cover the costs of running the platform. 

What is the downside of using OTAs?

The downside of using an OTA is that you will likely need to pay a commission to the platform. As such, many business owners prefer to collect direct bookings. Nonetheless, the best online travel agencies serve as a great way to advertise your property and can help you increase your revenue, despite the commission charges. 

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The 10 Best Group Travel Tour Companies for 2023

Caroline Morse Teel

Caroline Morse Teel is the Managing Editor for SmarterTravel Media. Follow her adventures around the world on Instagram @TravelWithCaroline.

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For those truly epic, once-in-a-lifetime destinations, you want to leave your itinerary to the experts. Whether your dream is to see the Big Five on an African Safari, trek tall mountains, explore European cities, or something even wilder, a group tour is the easiest way to do it.

However, picking the wrong group tour company is the quickest way to ruin your trip. Make sure you choose a tour company that aligns with your goals and travel styles. Do you want an intimate group tour or do you prefer to make lots of new friends in a big group? Does the price line up with what you like (luxury vs. budget)? Is the itinerary going to all the places you want to see? 

We’ve done the research and found the very best group travel tour companies for 2023 for every type of traveler.

Best Overall Group Travel: Exodus Travels

With trips on every continent, Exodus Travels covers anywhere on this planet that you could possibly want to go, from popular destinations like the Amalfi Coast to well off-the-beaten path adventures like Tajikistan. This award-winning group travel company boasts thousands of repeat customers who sign up for trips year after year (97% of past participants would recommend Exodus Travels to a friend). 

These small group tours operate with only around 12-16 people, and always feature experienced local leaders who can give you a unique insight into your destination. Exodus Travels caters to any type of travel style, including trips broken down by type of activity (think walking, cycling, multi-adventure, winter, or cultural) as well as type of traveler (family, age group, etc.). There are curated collections (coastal, “away from it all”, European wilderness, and trips of a lifetime) to inspire you, as well as self-guided options for when you want all the benefits of a group tour planner without the actual group. Looking for that special safari? Exodus Travels just partners with the African Wildlife Foundation to create carefully curated luxury adventures that go above and beyond the standard safari. 

Exodus Travels tours work for almost any budget, with options that range from affordable to premium. 

Top Trip: Explore under-the-radar Europe by foot on Exodus Travels’ Lakes & Mountains of Slovenia walking tour .

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Best Adventure Group Travel: World Expeditions

World Expeditions has been taking adventurous travelers to remote locations all over the world ever since its first group trek through Nepal in 1975. Today, World Expeditions offers active itineraries on every continent. Intrepid travelers can opt for trips themed around mountaineering, rafting, cycling, hiking, and more. 

World Expeditions aims to leave communities and places where they operate tours better than they found them. Trips are created using the company’s Thoughtful Travel Charter as a guideline, which emphasizes respect for the environment, sustainability, having a positive impact on local communities, protecting wildlife, and more. 

World Expeditions’ trips are capped at just 16 people to provide a good experience for participants, and there are no single supplements for solo travelers willing to share a room with someone of the same gender. 

Top Trip: Summit Africa’s tallest mountain on a fully-supported trek up Kilimanjaro on World Expeditions’ eight day trip up the beautiful Lemosho Route . 

Best Budget Group Travel: G Adventures 

For travelers on a budget, G Adventures offers cheap group tours that make dream destinations accessible to nearly anyone. (Think: sailing the Galapagos for just $1,124 , criss-crossing India’s Golden Triangle for $559 , or spending 8 days in Bali for less than $800.)

G Adventures is one of the best tour companies for solo travelers as well, as most trips don’t have a single-supplement. You can choose to share a room with another G Adventures solo traveler, or pay extra to have your own space.

G Adventures keeps costs down by opting for cheaper hotels and local meals, and making certain activities optional (for an additional cost). Pick your travel style—options range from “basic” to more luxe tours run in partnership with National Geographic. Family tours, local living tours (featuring homestays), and wellness-focused tours are also available. 

Top Trip: G Adventures’ China Express trip is a great way to see the highlights of China if you’re short on both time and budget. 

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Best Educational Group Tours: EF Go Ahead Tours

When you really want to learn about a destination, consider a group trip with EF Go Ahead Tours . EF is the world’s largest private education company, and the Go Ahead Tours arm capitalizes on the company’s relationships with local educators, historians, and tour guides to create group trips that take you deep into a destination. 

These small group tours generally cap at 38 travelers, and feature unique educational experiences. For a bucket list trip, EF Go Ahead Tour’s special event tours are particularly enticing, as they offer behind-the-scenes access to tough-to-plan trips like Oktoberfest in Munich or Cherry Blossom season in Japan. 

Intimidated by solo travel? EF Go Ahead Tours is a great option for solo travelers, since it offers designated trips for solo travelers , where everyone is traveling alone, making it less intimidating.  

Top Trip: Bring the tastes of Italy home with you on EF Go Ahead Tours’ Food & Wine: Piedmont & Tuscany tour (operated in partnership with America’s Test Kitchen), where you’ll learn how to make local dishes. 

Best Responsible Group Travel: Intrepid Travel

Looking for a responsible group travel operator that focuses on bettering the communities and destinations they visit? Intrepid Travel is the world’s largest travel B Corporation, a certification for companies doing good. 

Intrepid Travel’s tours focus on sustainability, diversity, inclusion, and sustaining communities. The company has its own charity, The Intrepid Foundation , which has donated over 7 million dollars to over 130 community organizations. 

Intrepid Travel’s small group tours attract a wide range of travelers, but they are especially great for younger travelers, as they have a large number of trips designed for people aged 18-29 . (Other trips, including family-focused trips, are geared toward any age.)

Top Trip: Experience unforgettable wildlife encounters on Intrepid Travel’s Premium Uganda & Rwanda trip which includes time with the mountain gorillas of Uganda’s Bwindi Impenetrable Forest. 

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Best Private Group Travel: Kensington Tours

Whether your group consists of just two people or involves taking the entire extended family, Kensington Tours will take all the hassle of planning out of the equation. This private group operator creates personalized trips and itineraries tailored to your preferences, while their experts handle all the logistics and bookings. 

Plans are entirely flexible, and can even be changed while on the trip on a whim. Need some inspiration? Browse Kensington Tours’ travel ideas , to get some ideas for your next adventure. 

Top Trip: Sail around the stunning shores of Croatia and the Dalmation Islands on a private luxury catamaran on Kensington Tours’ fully customizable tour . 

Best Polar Group Travel: Chimu Adventures

Whether you’re headed north to the Artic or south to Antarctica, Chimu Adventures has the perfect polar group trip for you. Chimu Adventures has some of the most variety for polar trips, with options to fly, cruise, or a combination of both to get to your destination.

For an ultra-unique Antarctica trip, Chimu Adventures offers cruises departing from Australia or New Zealand (most Antarctica trips depart from Argentina). Can’t stay long? Book one of Chimu Adventures’ scenic flights to Antarctica , which fly as far as the south pole in one spectacular 16-hour day.

Chimu Adventures is one of the cheapest group trips to Antarctica, with rates starting under $5,000.

Top Trip: If you’re pressed for time (or simply don’t have the stomach for the Drake Passage), Chimu Adventures’ Antarctica Fly Cruise will get you to the ends of the earth quickly and smoothly.

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Best Group Tours for Solo Travelers: For the Love of Travel

Group tours can be a great way to meet new people, but they can sometimes skew on the older age range. If you’re between 25-39 and a solo traveler looking to meet new people, you’ll love For the Love of Travel . All participants on the trips are between 25-39, and according to the company, 80 percent are solo travelers—so you’ll make friends fast. Hoping to meet someone who will be more than just a friend on your next trip? Trips include a balanced number of “gal and guy spots” to ensure an even balance of genders within groups (and of course, non-binary genders are always welcome). 

For the Love of Travel offers weeklong (or longer) international trips as well as shorter weekender trips to nearby destinations like Mexico or Denver—perfect for people without a lot of vacation time.

Top Trip: Sleep in a glass igloo under the Northern Lights, go sledding with huskies, and warm up in traditional saunas on For the Love of Travel’s Lapland tour , already booking dates for 2024.

Best Biking Tours Group Travel: DuVine Cycling

Biking through the rolling hills of Italy or across the mountain roads of Chile sounds like a dream, but the logistics seem daunting (especially if you don’t want to haul all your own stuff from point-to-point). Enter: DuVine Cycling , a luxury small group tour company that specializes in bike trips. 

With trips across Europe, Latin America, Africa, Asia, and the United States, DuVine Cycling is a cyclist’s dream. Choose from all-biking trips or mix things up with a cycle and sail bike tour or a multi-sport adventure —no matter what, everything is included, from luxury boutique accommodations to top-quality name brand bikes. 

Top Trip: DuVine’s Holland Bike Tour promises “tulips, windmills, beer, and cheese”—what more could you need?

Best Luxury Group Travel: Abercrombie & Kent

Abercrombie & Kent has been delighting discerning travelers since 1962. Today, they take travelers on unforgettable adventures across over 100 different countries and all seven continents. Although Abercrombie & Kent’s trips are pricey, they encompass once-in-a-lifetime experiences like private jet tours around the world or luxury chartered cruises .

There are trips designed for solo travelers and families , and the small group journeys max out at around 14-18 guests.

Top Trip: Swim with whale sharks in the Philippines, feed proboscis monkeys in Malaysia, and photograph wild tigers in India on Abercrombie & Kent’s Wildlife Safari: Around the World by Private Jet trip , already booking dates into 2024.

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The 10 best online travel agencies in 2024

The top 10 online travel agencies.

• Booking.com
• Lastminute.com

Best online travel agencies for business travel

1. travelperk.

Main offerings and features:

• Industry-leading travel inventory
• Flexible booking with FlexiPerk
• Safety alerts with TravelCare
• Integrated travel policy & approval flows
• Centralized invoicing
• Easy & real-time expense reports
• Carbon offsetting with GreenPerk
• 24/7 fast customer support in target 15s
• VAT reclaim
• Integration with 3rd party tools , such as expense management or HR software like Expensify and BambooHR

Save time and money on your business travel with TravelPerk

2. sap concur.

• Works with some of the biggest brands
• Easy tracking and reporting of expenses for expense reports
• Many connected apps, such as Uber and Airbnb for cars and hotels
• One solution for a variety of business travel spending

Click below to compare both platforms’ features and benefits

• Ample integrations
• Award-winning mobile app
• Employee-centric travel management

Click below for a more detailed comparison between both platforms:

Best online travel agencies for leisure travel, 1. booking.com.

• Intuitive booking tool and website
• Flight + Hotel booking for easily planning trips with no cross-referencing travel websites
• Simple car rental options and taxi hire
• Available in over 40 different languages and offers over half a million properties across 207 countries
• You can book experiences in your destination city to entertain you on your travels
• Genius rewards program

• Simple interface and booking tool
• Deals when making more than one booking
• 38 different languages and offers a 24-hour, multilingual customer support service
• Free cancellation within 24 hours of booking
• Millions of reviews to help make your decision

3. Lastminute.com

• Filter hotels according to budgets, star ratings, guest ratings, board types, and more
• ATOL protection on flight + hotel bundles
• Flash sales for last-minute deals
• Payment plans to spread out the cost of travel
• Extra entertainment booking for your trips, like theatrical productions and day trips
• Gift cards for gifting travel

• Expedia rewards for hotels, cars, and more
• Experienced support
• Compare cruise lines
• Big savings when booking flights, hotels, and car rentals
• Operates in nearly 70 countries and in over 35 different languages
• Luxury travel options

• Book hotels, flights, cars, and bundles
• 24/7 support
• Lower prices on the app
• Great last-minute deals for spontaneous travel

6. Bookmundi

Best online travel agencies for flights

1. skyscanner.

• Super flexible booking filters
• Cheaper flights and hotels than other OTAs
• Price alerts for travel routes of interest
• Easy-to-use booking tool and UI
• Hundreds of location and currency options
• One-way, return, and multi-city travel options

2. Kiwi.com

• Simple flight booking tool
• Partnerships with Booking.com and Rentalcars.com
• Discover deals anywhere with the option to open up your search
• Easy-to-use app

How do online travel agencies work?

What are the advantages of booking through an online travel agency.

• Access to comparison tools
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• All your travel in one place
• Local flights and deals

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The best of Italian trips unlocked for you

Experience Italy differently. Enjoy one-of-a-kind experiences and uncover local secrets when our friends across the country open their doors to you. Here’s just a sample of the rich experiences you can expect.

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“Uffizi Gallery in Florence is a world class museum with an incredible renaissance art collection. Enjoy a guided tour with a Local Specialist to make the experience more memorable, especially when in front of Botticelli’s stunning ‘Birth of Venus’ painting”

Pino, Travel Director

See Michelangelo's frescoed ceiling in the Sistine Chapel

One of the most important structures of the Catholic faith, the Vatican City’s Sistine Chapel is a must-see on a tour of Italy. Though the chapel walls have witnessed centuries of worship, it’s the renaissance ceiling paintings of Michelangelo that will leave you in awe.

Visit the glamorous Isle of Capri

Enjoy the classic Italian summer in Italy’s picture-perfect Gulf of Naples. Famed for its crystal grottos, dramatic coastlines and endless glamour, our trips to Italy are complete with a day of freedom spent under a striped umbrella, watching sailboats pass by.

Cruise your way through Venice

The charm found in the canals of Venice is nothing short of irresistible. Admire gothic palaces and postcard bridges whilst adrift in a gondola, gaining an understanding of life in a city that floats. Exploring a city by foot will never be the same after a trip to Venice.

Journey to the well-preserved ruins of Pompeii

An unfathomable history lesson is found in the archaeological ruins of Pompeii. Buried and preserved by the ash of a volcano eruption in the year 79, in this Italian town you will discover the progressive life of early Roman times as you walk within the parameters of an open-air time capsule of life on Earth.

Go shopping in Italy's fashion capital Milan

Armani, Gucci, Prada and Versace. These are some of the prestigious fashion brands that call the Italian city of Milan home. In between yearning through boutiques and department stores, stop to sample the city’s delicacies like breaded veal cutlet and ossobuco.

Our top 5 things to do in Italy

It's the moments of quiet stillness that take your breath away on a Trafalgar tour through Italy. Sitting in the calm halls of the Vatican. Floating on the canals of Venice. Standing beside the ruins of Pompeii.

Uffizi Gallery

The Tuscan capital is home to Uffizi Gallery, where the brushworks of art’s true masters are found. Names like Raffaello, Leonardo, and Michelangelo dress Uffizi’s grand pink walls, whilst internal courtyards leading to the Arno River will show you the building’s architectural brilliance.

Vatican Museums

A collection of Christian artwork that spans centuries and stirs the soul is found in Rome’s Vatican Museums. From the intricate ceiling by Michelangelo in the Sistine Chapel to the detailed Pope portraits from the 16th century to today, you will be lost for words once inside this blessed museum complex.

Doge's Palace

Home to the leader of Venice from its opening in 1340, Doge’s Palace summarizes the sparkle of this city. An opulent example of Venetian Gothic architecture and home to numerous historical works, this museum is a must when you visit Venice.

Best museums in Italy

The epicenter of the Catholic faith and the birthplace of art’s most renowned masters. Our guided tours of Italy will take you to the many museums found here, whether in the Sistine Chapel, by the canals of Venice or in the grand galleries of Tuscany.

The authentic carbonara experience will take place in Rome, covered in salty Pecorino Romano cheese. A simple dish inspiring heart-warming meal times, this pasta will connect you with Italy’s rich culinary customs - an impressive evolution from its supposed heritage as a coal-miner’s meal.

Pollo alla Cacciatora

Literally translating to ‘hunter’ in Italian, cacciatore offers an appreciation for Italy’s meals of days gone by. Typically a preparation of rabbit or chicken, it’s the simmering tomato stew that makes this dish so mouthwatering. Satisfy a genuine hunger and consume with hand-ripped bread.

Italy tours are best served with an oversized slice of tiramisu. Cementing this country's obsession with espresso, this cake of layered biscuits soaked in coffee is the perfect after hours pick-me-up before an evening stroll through the charming streets.

Best food in Italy

A date with Italian food will likely start and end with a slice of pizza. But it’s the menu items that we share with you in between that will take your appreciation to new heights; think cacciatore and Carbonara with a slice of tiramisu in between.

What to pack for Italy

A classic linen outfit

The Italians are famous for their equal parts glamorous and effortless dress sense. Look the part with a few ensembles featuring classic linens in navy and white.

A blank journal

With the wealth of inspiration tucked into every corner of Italy, you might find yourself compelled to write down notes or memories. At the very least to remember the traditional Italian recipes you learn.

With such a large expanse of space to explore, on some days, long journeys are unavoidable. The scenery will provide plenty of visual entertainment, while headphones can be used to listen to some local music or enjoy podcasts about Italian history, culture and politics when you're not enjoying the storytelling from your Travel Director.

A small blanket

When exploring the soul-stirring setting of Tuscany, a picnic may call. Come prepared with a small blanket to cover in wine and cheese.

Under the Tuscan Sun by Frances Mayes

A classic memoir that brought the romance of Tuscany to the world, there’s no better time to read this book than when venturing through the country yourself.

Pack for sustainable travel

Consider your environmental impact when you next take a trip and go single-use-plastic-free by packing a reusable water bottle, a steel straw, your own shopping bags and reusable toiletry bottles.

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What does a travel agency do?

Disclaimer: Some posts on Tourism Teacher may contain affiliate links. If you appreciate this content, you can show your support by making a purchase through these links or by buying me a coffee . Thank you for your support!

What does a travel agency do? You will almost definitely have heard of travel agencies if you have ever booked a holiday or have an interest in the tourism industry. But what exactly is a travel agency, and what do they do?

What is a travel agency?

Independent travel agents, online travel agencies , visitor information centres, other types of travel agency, what can a travel agency book, big names in the travel agency industry, travel agency business model, a brief timeline of travel agencies, further reading.

A travel agency is essentially the ‘middle man’ between travel companies and the general public i.e consumers. They book all sorts of travel-related experiences for customers on behalf of larger companies.

The main aim of a travel agency is to make the booking process simpler for the public, who might lack the time or confidence to book trips themselves.

Types of travel agencies

So what does a travel agency do? It mostly depends on what type of travel agency you’re looking at. This can be broken down into the following types…

An independent travel agent is the type you’ll see on Instagram or with their own Facebook pages, their feeds full of snaps from Amsterdam, Bali , or New York City. They tend to partner with a ‘host agency’, who will take a portion of the agents’ commission themselves in exchange for letting them use the company software and access their commission. Travel agents are also able to recruit other people, and in turn get a cut of their commission too. In this way, independent travel agencies tend to be a type of multi-level marketing scheme.

Online travel agencies are much more consumer-focused. They allow individual customers to book their own travel, but as a package or with the added protection from ATOL and ABTA. They act as a broker, allowing you to input your dates, desired destination(s), what board basis you wish to travel and so on. The site then pulls together a package deal, allowing you to book everything in one go with access to booking details so you can make amendments and keep up to date with any changes.

While these don’t offer flights and hotels generally, visitor or tourist information centres are found within cities or tourist destinations. They provide advice, maps, discounts and booking services for tours and excursions such as open top bus tours. These are usually run by local or national governments, or specific tourist boards. They are great for recommendations when travelling somewhere new!

Hotel concierge services work in this same way, often getting commission for booking trips for guests.

I won’t go into too much detail here, but there are other types of travel agencies too. You can learn more in this post about the different types of travel agents .

Overall, what does a travel agency do?

A travel agency does a multitude of things. During non-peak times, they will mostly spend their days researching new or upcoming tourist destinations and what makes them so great, advertising them as somewhere people can book future holidays to.

Travel agencies are also required to keep up to date with safety information for various destinations. They do plenty of research meaning they can tell customers about the best places to go, what they can do while they’re there, what documents they need and so on. This is particularly important now, as travel advice is ever-changing with regards to political conflicts and public health.

But during peak times and in the run-up to these times, travel agents will be busy actually booking trips. Nowadays they mostly do everything via the computer, using the internet to put holiday packages together which include at least the basics – flights and accommodation – for one price. However, they also call travel companies directly in order to get better deals or to see if there are rooms or seats available which might not be showing online for whatever reason. Because of this, travel agencies and agents tend to have great relationships with particular brands.

Travel agents can book much more than just flights and accommodation. Not all of them can book all of these experiences or features, but it is definitely worth asking if you are using a travel agency to book your next vacation.

• Flights – short haul, long haul, & various classes
• Accommodation – hotels, apartments, and villas
• Airport transfers
• Executive airport lounges
• Airport parking
• Cruises – river and ocean
• Car rentals
• Travel insurance
• Excursions and tours
• Taxi services
• Currency exchange
• Train tickets
• Theme park & water park tickets e.g Disneyworld and Universal in Orlando, Florida

They will also advise on public transport services and timetables, as well as arranging for medical items to be delivered and any access requests you have.

Most travel agencies are actually online, and many of us use them regularly. There are still some in-store travel agencies, but with the impact of both modernisation and the Covid-19 pandemic the majority are online now. Below are some big names within the industry which you will likely recognise.

Expedia – founded by Microsoft in 2001

Cruise.com – specifically for booking cruises

American Express Travel – allows you to earn & use points when booking

Audley Travel – the largest operator in tailor-made travel

loveholidays – a British company founded in 2012

Lastminute.com – offering cheaper travel when you book last minute

Kiwi.com – specifically for booking air and ground transport

Booking Holdings – these are a travel technology company who own Booking.com, Cheapflights, OpenTable and more

Now we’ve looked at the question of ‘ what is a travel agency’, let’s take a look at the generic business model. Generally, travel agencies work in one of two ways. The first way is by receiving commission from the companies they book experiences with for customers. For example, if you were to use a travel agency to book your next holiday which included flights, a hotel stay and a transfer to and from the airport this is three separate components which will be booked through three different companies. The travel agency will receive commission from each of the three companies. There may be other benefits and incentives offered by the travel companies. Commission rates and these benefits mean that travel agencies are more likely to use some companies more so than others who might offer them less in exchange.

Alternatively, travel agencies will charge a fee for their services. This makes it more expensive for consumers to book trips through travel agents and agencies than it would to book themselves. However, as some people don’t feel confident booking themselves, many are happy to pay this additional cost. Holidays booked through travel agencies often come with the added benefit of being ATOL and ABTA protected.

• Cox & Kings were the first travel agency, was established in 1758
• Abreu Agency was the first public travel agency, was established in 1840
• Thomas Cook , one of the most famous travel agencies, was founded in 1841
• Brownwell Travel, the first travel agency in the US, was established in 1895
• Nippon Travel Agency was the first travel agency in Japan, established in 1905
• Intourist became the official state travel agency of the Soviet Union in 1929
• The first travel agency in Australia which went on to become Helloworld Travel, was established in 1951
• Henderson Travel Service became the first Black-owned travel agency, taking Black tourists to various African countries, in 1955
• American Airlines’ Sabre unit created a direct-to=consumer booking tool for flights, hotels and cars in the early 1980s
• Mode Tour became the first travel agency in South Korea, established in 1989
• Hotel Reservations Network, which went on to become Hotels.com, was established in 1991 – at this point, hotels didn’t pay a lot of commission so it didn’t take off
• Travelweb.com, the first online hotel directory, launched in 1994
• The Internet Travel Network sold the first airline ticket online in 1995
• Expedia launched in 1996, funded by Microsoft, and are now one of the biggest travel agencies 
• In 2007, as the iPhone was released, more bookings were made online because mobile apps were now in use
• Airbnb was established in 2008
• HotelTonight, specifically for instant same-day hotel room bookings, was launched in 2011

If you enjoyed this article explaining what does a travel agency do, then I am sure you will enjoy these articles too-

• What is a tour operator and how does it work?
• The 3 types of travel and tourism organisations
• 150 types of tourism! The ultimate tourism glossary
• The 9 types of tourist destinations
• 50 fascinating facts about the travel and tourism industry

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Germany Tour Companies

Looking for an unforgettable Germany tour? Book a fully-organized trip with the best tour companies in Germany and let the tour operator take care of everything for you. Check out the tour details and read 147831 reviews from our customers to help you choose the perfect tour for you.

List of Germany travel companies & tour operators with 147831 reviews

• Excellent - 1,893 reviews for Germany tours

Well organized and well executed tour.

Amazing trip and fantastic tour!

• Excellent - 19,645 reviews for Germany tours

Not really my type of holiday travel! The stops are short and mainly at freeway truck and rest stops. The hotels were way too far from any real sites and some were small and cramped. I expected this tour to be hectic, given the countries visited and the days involved, . but IMO it could have been organized a lot better. The Tour Director and Driver were excellent but working with hands tied behind her back.The driven tours by coach just went too fast apart from road blocks or traffic jams. I appreciate that the TD kept mentioning that there are other tours by Cosmos, Globes that are lconcentrated on longer stays, however if they are at the hotels that we stayed at, then seeing the good sights are going to be a massive struggle. IMHO, even if the costs are higher for better hotels and safer areas, most would rather pay than skimp. Most of the stops overnight did not even have any decent restaurants where one could experience a decent meal of the region. Yes there were a couple of organized option dinners that involved costs, but these had to be reached via the coach. The three included meals are at the hotels which really did not have kitchens other than ones that could prepare breakfasts and the meals were simple and buffet style with one fixed item being served. As I started it may be OK for some, but definitely not my cup for tea!

I enjoyed the tours and the ample downtime. We were able to explore the city centers.

• Good - 12 reviews for Germany tours

Wir waren mit Eurohike v. Garmisch nach Meran unterwegs.Die angegeben Tageskilometer stimmen oft nicht mit den tatsächlichen Km überein. Für eine Übernachtung gab es keine richtige Wegbeschreibung zum Hotel. Ganz daneben fanden wir jedoch den Rücktransfer. Das Hotel war außerhalb von Meran, so dass wir ein Taxi benötigen um an den von Eurohike genannten Sammelpunkt zu kommen,. da es hierfür keine öffentliche Verkehrsmittel gab. Weiterfahrti in Bozen mit 1 1/2 Std. Wartezeit abseits am Busterminal. Leider ist Eurohike häufig ungenau was zu Mehrkosten, Wartezeiten und Verdruss führt. Fazit: Die Qualität der Organisation u der angegeben Daten stehen in keinem Verhältnis zum Reisepreis. M. Wagner

Overall the trip was okay. At the beginning I was told the wrong time for the briefing, I messaged tour radar for help and noone ever got back to me. I ended up just winging it and got through the trip okay.

Indus Travels

• Excellent - 253 reviews for Germany tours

Tour was OK. Sites great, organization seriously lacking. Indus communication was horrible. Can't get a prompt response from any questions by phone or email but I get daily marketing emails from them instead.

Marvelous Germany chose some excellent sites in both Germany and France. The hotels were good overall, especially the historic hotel in Füssen. Unfortunately, communication from Indus was extremely poor. Instead of sending us complete itinerary information well in advance, it came the same week of departure (after multiple requests by phone and email that were never followed up by Indus) and that required us to create an account and log into their website to retrieve it ourselves. Buried in the fine print was the name of our German tour guide from a different company ... and Indus got his name incorrect. We were not even given a specific time to meet the guide. Shuttles to and from connecting airports were nonexistent, we relied on public transportation. There was a mix-up with hotel rooms on the first day, apparently Indus was unclear about who was in which room and who reserved single bed versus double bed accommodations. On the first evening, the German guide did nothing but check off names and hand out hotel room keys. He didn't provide any information or guided tour of Frankfurt at all. Our guide was knowlegable but not very communicative. Two older women on the tour with hearing aids couldn't hear most of what he mumbled. The problem wasn't the language, it was as though he didn't have any material prepared to tell us and did not attempt to read his audience to ensure everyone got the message. We all had to ask questions constantly to get anything out of him. During the farm visit & cheese tasting, our guide attempted to translate what the farmer explained in German. It was very clear that the farmer was explaining everything is significantly more detail than our guide gave us. More than once he got it wrong and the _farmer_ corrected our guide's translation. Our guide's navigation, driving skill, and narration were all very below average. We were not on a large motor coach, this was a full size van similar in size to typical bloated American vehicles. On multiple occasions he stopped in the middle of intersections, cut off other vehicles, drove around in circles, missed the correct turn, used turn signals inconsistently, and nearly took out a biker. This appeared to be not due to aggressive driving behavior but rather due to indecision. It looked like our guide had no pre-prepared route plan or parking plan. At many destinations instead of parking at the obvious convenient parking garage and leading a walking tour with a proper discussion, he'd drop the whole group off and let us explore on our own for only a very short time. Why he couldn't park the van and walk with us was a mystery. While the group itself was able to manage, this WAS NOT advertised as a self-guided tour. At Neuschweinstein, our guide made us pay for a public bus -- why was that not included in the tour???? Thank goodness our group had enough local currency on hand to buy tickets. It's simply cheap of the tour company to not pay for convenient local parking and transportation throughout. Meals also felt unplanned. While the tour advertised that several meals were included, it turned out that these were all hotel breakfasts, which were all quite good. We soon learned it was best to have a very hearty breakfast because we never knew where and when lunch might occur. Many days while the guide was "parking" and leaving us to fend for ourselves, we had to find our own restaurant and attempt to eat quickly (not an easy feat in Germany where meals are normally taken at a very casual pace). This subtracted substantially from the time we would have liked to tour the towns. Our guide generally did drop the group off at or near the pedestrian centre of a town where there were options but he clearly did not have specific recommendations, nor did he seem to read the audience to know our dining preferences. In general, he did not express any interest in joining the group for dinners so that too was for us to figure out on our own. On the last day, it felt as though the guide couldn't wait to drop us off as soon as possible at our last hotel and disappear. Biggest complaint of all: we did not feel comfortable that the tour guide lost/broke his mobile phone in the middle of the tour and left us no way to contact him. We asked him several times, and he had many opportunities to buy a replacement. He simply didn't. If any serious incident happened when he was AWOL, we would not know who to contact or how. In summary, Germany is a beautiful place with many interesting historical and cultural things to discover. The big cities were less relaxing with traffic and construction and higher prices but that was to be expected. The small towns, castles, beautiful river valleys and Schwartzwald made up for that. If we would change anything in the itinerary, it would be more coordination and efficient guide to have time to enjoy the small towns. We had a great time with our new friends in the group and would travel with them again anytime. Unfortunately, both Indus and their outsourced local guide company were very underwhelming. With better professionalism and attention to detail, the trip would have been great.

• Excellent - 169 reviews for Germany tours

My tour was great, nothing to do with utracks. Utracks was very poor getting information from. Unreturned e mails, never received notice for my final installment till I called a few weeks before my trip when I was inquiring about some info. They then stuck me with a 260 euro fee for high season ? September 12/19 was never told or saw that before. Never returned e mail questioning that charge.

Everybody on board were working very very hard. The boat was grossly understaffed. Just about all staff new on the boat. ALL Tried their hardest. No special food for persons with severe food allergies. No internet. Food was ok. Cabins roomy and clean. The trip director, Juergen, was excellent, 5 stars. E-Bikes were new and Excellent. Very top of the line bikes

• Excellent - 74,885 reviews for Germany tours

The included tour was good and hotels were good with buffet breakfast but I do not recommend all the optional tours too pricey and not worthed, just do it yourself ,explore on your own free time.Danube dinner cruise was awful ,there was a kerosene gas leak during the entire cruise I got headache and breathing problems and food was cold and not tasty. Careful of your belongings, Someone opened my bag ,robbed me in Prague and got all my $500 cash,credit /debit cards and important IDs. I did not get any help from Globus bec I did not pay travel insurance. I recommend travel insurance this time. Wake up call at NH Prague messed up ,They woke me at 2 am. I did not sleep after that. The included farewell dinners were not good. I am still waiting for my refund on the Danube cruise dinner.

Everything was top notch.

• Excellent - 14 reviews for Germany tours

Setting up the tour, and the tour itself were wonderful. We had a few glitches in our plans and Paula was a great help in getting them worked out. Hotels were very good and clean, food at the hotels, excellent! That said, the bikes were NOT. Even though they were brand new, and the gearing great for what they were. However, we did this tour under our own power, no electric bikes, and were told that hybrid bikes were not available for this tour, also told we weren’t allowed to use clip-in pedals. The bikes were heavy, and we found ourselves walking and pushing them up many hills, some rocky and gravel roads, which, if we would have had a decent bike for this tour, a hybrid bike, we would most likely had an easier time of it. Not happy about the bikes! Also, the opening page of the tour says 1-99 as in years old of people that could do this tour, definitely false advertising, there is no way, even with the electric bikes, that some people could not navigate the roads on this tour. We are 2 women in our 70’s and did it, I am proud to say, we have a lot of experience, it was not easy. It could have been much more enjoyable with a different bike. Over all, a fantastic trip. Thank you.

We were delighted with holiday and with the communication beforehand and the arrangements made on our behalf. Our only disappointment was that the second last day was only 40km (we were expecting to do approximately 60km each day) and the last day's distance was only 20km. We also discovered that our bags would not arrive at the final destination until 3pm that day which made it hard for us to use the day to move on elsewhere. Our solution was the do the 20km on the second last day as well as the 40km as scheduled, and then to drive back to the hotel that had been booked for us. This worked fine and suited our timings better. Otherwise no complaints at all, and we hope to use Tour Radar again.

Insight Vacations

• Excellent - 632 reviews for Germany tours

There was the largest December snow in 90 years just before we a. It made getting there a little difficult but well worth it! Our carriage ride was magical. Greg made it even more special. He was so attentive to everyone’s needs and abilities. Never rushing anyone. Not to mention his surprises every time we got back on the bus. Starting each day with “Louie Armstrongs it’s a wonderful world. We all would sing along. We became friends instantly and felt like family within just a few days together. I highly recommend Greg as a tour guide he really added to the experience. The atmosphere he created by showing us all how much he truly cared for each of us. He is an exceptional person and I for one feel that the trip would have not been the same without him!!!!!

Great variety of markets. Well organised and Greg was very helpful when I had a bit of a mobility issue.

Hurtigruten

• Good - 3 reviews for Germany tours
• This operator has no Germany reviews

• Excellent - 20 reviews for Germany tours

The itinerary was well planned and spelled all the details of yhe tour from the time we arrived until we finished. Information on getting to locations was clear and understandable. Vouchers for hotel and transportation were provided as well as information regarding how to redeem them. We had opportunities to visit the recommended as well as places we had read about or were suggested by friends and coworkers who had either visited areas or knew our interests.

The itinerary was very informative and thorough. It related what to expect from hotel room side to explaining transportation and how to arrive ahead of time for tours.

EUROLATINO Tour Operators

• Average - 18 reviews for Germany tours

Really enjoyed this tour. It was exactly what we were looking for, the independence to do what we wanted on some days and some tours organised for us on other days. Communication from Tour radar was great through What’s App. The only thing we would change would be to upgrade the two 3 star motels to 4 star motels.

I paid for a daily excursion and the tour guide did not show up. The rest of the tour was ok.

Agate Travel

• Excellent - 280 reviews for Germany tours

Europamundo

• Good - 3,001 reviews for Germany tours

Comfortable buses, mostly nice hotels with good Breakfast. Staff and other passengers are great and helpfyl because of my mobility issues. Felt rushed through but covered a lot with good descriptions.

We saw a lot! Eva is an amazing, very patient guide!! Hotels were comfortable.

Terranova Touristik

• Excellent - 243 reviews for Germany tours

The tour was amazing—so much to see along the Mainz and Rhine. My ebike was perfect. We especially loved the stop at Oberwesel. Such a lovely unique hotel.

The individual bike tour through the Palatinate offers the perfect opportunity to explore the region at your leisure. The route is varied and leads through charming villages and along the Rhine. A real highlight for all cyclists!

Exodus Travels

• Excellent - 13,240 reviews for Germany tours

Poor communication from the agents. Too many layers of agents. Go direct I say. Once travelling it was fine. A few long rides (70 and 60 kms) that could have been shorter. The ride into Linz was tough but doable - they are upgrading the bike track. Hotel choices were great.

We really enjoyed the hikes that Bob took us on. Bob, made it very enjoyable and he picked the hikes that would be perfect for the group.

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Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees

Rule makes it easy to get money back for cancelled or significantly changed flights, significantly delayed checked bags, and additional services not provided  

WASHINGTON – The Biden-Harris Administration today announced that the U.S. Department of Transportation (DOT) has issued a final rule that requires airlines to promptly provide passengers with automatic cash refunds when owed. The new rule makes it easy for passengers to obtain refunds when airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased.

“Passengers deserve to get their money back when an airline owes them - without headaches or haggling,” said U.S. Transportation Secretary Pete Buttigieg . “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.”  

The final rule creates certainty for consumers by defining the specific circumstances in which airlines must provide refunds. Prior to this rule, airlines were permitted to set their own standards for what kind of flight changes warranted a refund. As a result, refund policies differed from airline to airline, which made it difficult for passengers to know or assert their refund rights. DOT also received complaints of some airlines revising and applying less consumer-friendly refund policies during spikes in flight cancellations and changes. 

Under the rule, passengers are entitled to a refund for:

• Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.  
• Significantly delayed baggage return: Passengers who file a mishandled baggage report will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight.  
• Extra services not provided: Passengers will be entitled to a refund for the fee they paid for an extra service — such as Wi-Fi, seat selection, or inflight entertainment — if an airline fails to provide this service.

DOT’s final rule also makes it simple and straightforward for passengers to receive the money they are owed. Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. In addition, passengers would receive a travel credit or voucher by default from some airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.  

The final rule improves the passenger experience by requiring refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.   
• Prompt: Airlines and ticket agents must issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.  
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.    
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees, regardless of whether the taxes or fees are refundable to airlines.

The final rule also requires airlines to provide prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies.

In addition, in instances where consumers are restricted by a government or advised by a medical professional not to travel to, from, or within the United States due to a serious communicable disease, the final rule requires that airlines must provide travel credits or vouchers. Consumers may be required to provide documentary evidence to support their request. Travel vouchers or credits provided by airlines must be transferrable and valid for at least five years from the date of issuance.

The Department received a significant number of complaints against airlines and ticket agents for refusing to provide a refund or for delaying processing of refunds during and after the COVID-19 pandemic. At the height of the pandemic in 2020, refund complaints peaked at 87 percent of all air travel service complaints received by DOT. Refund problems continue to make up a substantial share of the complaints that DOT receives.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration

Under the Biden-Harris Administration and Secretary Buttigieg, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• Thanks to pressure from Secretary Buttigieg and DOT’s flightrights.gov dashboard, all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov .  
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.   
• Under Secretary Buttigieg, DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.  
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.  
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel.  
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs.

In addition to finalizing the rules to require automatic refunds and protect against surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, and the Department is working on its family seating junk fee ban proposal.  
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.   
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

The final rule on refunds can be found at https://www.transportation.gov/airconsumer/latest-news and at regulations.gov , docket number DOT-OST-2022-0089. There are different implementation periods in this final rule ranging from six months for airlines to provide automatic refunds when owed to 12 months for airlines to provide transferable travel vouchers or credits when consumers are unable to travel for reasons related to a serious communicable disease. 

Information about airline passenger rights, as well as DOT’s rules, guidance and orders, can be found at   https://www.transportation.gov/airconsumer .

Winter is here! Check out the winter wonderlands at these 5 amazing winter destinations in Montana

• Travel Tips

What Questions Should I Ask A Travel Agency

Published: November 29, 2023

Modified: December 28, 2023

by Freddie Sandstrom

Introduction

Planning a trip can be an exciting and exhilarating experience. Whether you’re embarking on a solo adventure, a romantic getaway, or a family vacation, one of the first steps in the planning process is often seeking the assistance of a travel agency. Travel agencies can provide invaluable expertise and resources to ensure that your trip goes smoothly and meets your expectations.

While travel agencies are there to help you plan and book your dream vacation, it’s important to remember that not all travel agencies are created equal. To ensure that you’re working with a reputable and reliable agency, it’s crucial to ask the right questions. By asking thoughtful and relevant questions, you can gain valuable insights into the agency’s services, policies, and expertise.

In this article, we’ll explore the essential questions you should ask a travel agency before making any commitments. From general inquiries to more specific ones about destinations, accommodation, transportation, travel insurance, costs, itineraries, safety, and cancellations, we’ve got you covered. By arming yourself with these questions, you’ll be equipped to make informed decisions and have peace of mind during your journey.

Why Should I Ask Questions?

When it comes to planning your next trip, asking questions is an essential part of the process. It allows you to gather important information, clarify any uncertainties, and ensure that your travel agency understands your needs and preferences. Here are a few key reasons why asking questions is crucial when working with a travel agency:

1. Gain a deeper understanding: Asking questions helps you gain a comprehensive understanding of the travel agency’s services, policies, and expertise. By asking about their experience in planning similar trips or their knowledge of specific destinations, you can assess their suitability for your travel needs.

2. Ensure a personalized experience: Every traveler is unique, with different preferences, budgets, and expectations. By asking questions, you can ensure that the travel agency takes into account your specific requirements and tailors the trip accordingly. Whether it’s dietary restrictions, special accommodations, or specific activities, clear communication is key to creating a personalized travel experience.

3. Verify credibility and reliability: Asking questions allows you to verify the credibility and reliability of the travel agency. Inquire about their licensing and certifications, affiliations with professional organizations, or customer reviews and testimonials. This will give you confidence in their ability to handle your travel arrangements effectively and provide exceptional service.

4. Mitigate risks and uncertainties: Traveling comes with inherent risks, from flight delays and cancellations to unexpected emergencies. By asking questions about travel insurance coverage, cancellation policies, and emergency assistance services, you can better understand how the travel agency handles these situations. This helps you make informed decisions and be prepared for any unforeseen circumstances.

5. Optimize your travel experience: Asking questions allows you to optimize your travel experience by delving into the finer details. Inquire about recommended activities, sightseeing opportunities, local customs, and hidden gems. The more information you gather, the better equipped you’ll be to make the most of your trip and create lasting memories.

Remember, asking questions is not only important during the initial planning stages but also throughout the entire process. Regular communication with your travel agency ensures that you stay informed, address any concerns, and make necessary adjustments to your itinerary as needed.

In the next sections, we’ll delve into specific questions that you should ask a travel agency to ensure a smooth and memorable travel experience.

General Questions

When starting your conversation with a travel agency, it’s essential to gather some general information to get an overview of their services and to assess their compatibility with your travel needs. Here are some key general questions to ask:

• How long have you been in business? Inquire about the agency’s experience and track record. A well-established agency with a solid reputation is more likely to provide reliable service.
• Are you accredited or affiliated with any professional travel organizations? This question helps validate the agency’s credibility and professionalism. Look for affiliations with industry organizations such as ASTA (American Society of Travel Agents) or IATA (International Air Transport Association).
• Can you provide references or customer testimonials? Asking for references or testimonials from previous clients can give you an idea of the agency’s customer satisfaction and their expertise in handling diverse travel needs.
• What types of trips do you specialize in? Some travel agencies specialize in certain types of trips, such as luxury travel, adventure travel, or family vacations. Understanding their expertise can help ensure they are the right fit for your specific travel interests.
• What services do you offer? This question allows you to determine the extent of their services. Do they only book flights and accommodations, or do they also offer assistance with visas, travel insurance, and activities?
• How do you handle emergencies or issues during the trip? It’s important to know how the agency handles unexpected events such as flight cancellations, lost luggage, or medical emergencies. Ask about their emergency support services and their availability to assist you during your travels.
• What is your preferred communication method? Establishing the best way to communicate with the agency is essential for seamless coordination. Whether it’s via email, phone, or a dedicated client portal, knowing how to reach them and their response times can help ensure effective communication.
• What are the fees or charges associated with your services? Understanding the agency’s fee structure is crucial for budgeting your trip. Inquire about any booking fees, service charges, or cancellation fees to avoid any surprises later on.

Asking these general questions will provide you with a solid foundation of information about the travel agency and help you assess their capabilities and compatibility with your travel needs. In the next sections, we’ll dive into more specific questions about destinations, accommodation, transportation, and more.

Questions about Destinations

When planning a trip, one of the first considerations is selecting the right destination. Whether you have a specific location in mind or need assistance in choosing, asking key questions about destinations can help you make an informed decision. Here are some questions to ask a travel agency regarding your desired destinations:

• What destinations do you recommend for my travel preferences? Share your interests, such as adventure, relaxation, cultural immersion, or beach destinations, and inquire about their recommendations based on your preferences.
• What are the popular tourist attractions or must-see landmarks in a specific destination? If you have a particular destination in mind, ask the travel agency about the top attractions, such as iconic landmarks, historical sites, or natural wonders, to ensure your itinerary includes these highlights.
• Are there any off-the-beaten-path or lesser-known destinations worth considering? If you’re an adventurous traveler or simply seeking a unique experience, ask for recommendations on hidden gems or alternative destinations that may not be as famous but offer exceptional experiences.
• What is the best time to visit a specific destination? Understand the climate, peak seasons, and any annual events that may impact your travel experience. This will help you plan your trip while considering weather conditions and avoiding overcrowded tourist seasons.
• Are there any travel advisories or safety concerns in a specific destination? It’s crucial to stay informed about potential risks or travel advisories in your chosen destination. Ask the travel agency about any safety concerns or precautions you should be aware of before finalizing your travel plans.
• What are the visa requirements or any necessary travel documents for visiting a specific destination? Inquire about visa requirements, passport validity, and any other necessary travel documents to ensure you’re adequately prepared before your trip.
• What are the local customs, etiquette, and cultural expectations in a specific destination? Understanding the local customs and cultural norms in your chosen destination is important to ensure respectful behavior and an immersive travel experience. Ask the agency for insights on local customs, tipping practices, dress codes, and other cultural considerations.
• Are there any specific health or vaccination requirements for traveling to a specific destination? Some destinations have specific health or vaccination requirements for entry. Ask the travel agency about any necessary vaccinations or health precautions you should take before traveling.

Asking these questions about destinations will not only help you choose the right place for your trip but also ensure that you’re well-informed and prepared for your chosen destination. In the next sections, we’ll explore questions about accommodation, transportation, travel insurance, and more.

Questions about Accommodation

Accommodation plays a crucial role in the overall travel experience, and finding the right place to stay can greatly enhance your trip. When discussing accommodation options with a travel agency, be sure to ask these important questions:

• What types of accommodation options are available? Inquire about the range of options, such as hotels, resorts, vacation rentals, or bed and breakfasts. This will help you determine which type of accommodation suits your preferences and budget.
• Can you recommend accommodation options in my desired location? If you have a specific destination in mind, ask the agency for their recommendations based on your travel needs and preferences.
• What amenities are available at the accommodation? Whether it’s free Wi-Fi, a swimming pool, fitness center, or complimentary breakfast, understanding the amenities provided will help you choose the most suitable accommodation for your needs.
• What is the proximity of the accommodation to attractions, transportation, and local amenities? Ask about the location of the accommodation in relation to the places you plan to visit and the availability of transportation options in the area.
• Can you provide photos or virtual tours of the accommodation? Visual representation of the accommodation can give you a better idea of the rooms, facilities, and overall ambiance. Requesting photos or virtual tours can help you make an informed decision.
• What is the cancellation policy for the accommodation? It’s important to understand the cancellation policy to avoid any unnecessary charges in case of changes to your travel plans. Inquire about any fees or restrictions associated with cancellation or modifications.
• Is travel insurance available for the accommodation? Ask if the travel agency offers or recommends travel insurance specifically for the accommodation, which can provide coverage for unforeseen circumstances that may affect your stay.
• How do I make payments for the accommodation? Inquire about the payment process, including the accepted forms of payment and any deposit requirements. Clarify whether the agency handles the payment or if it needs to be made directly with the accommodation provider.

By asking these questions about accommodation, you can ensure that you choose the right place to stay during your trip, ensuring comfort and convenience. In the next sections, we’ll explore questions related to transportation, travel insurance, costs, itineraries, safety, and more.

Questions about Transportation

Transportation is a crucial aspect of any trip, as it determines how you navigate your destination and reach your desired attractions. When discussing transportation options with a travel agency, it’s important to ask the following questions:

• What are the available transportation options for reaching my destination? Inquire about the different modes of transportation available, such as flights, trains, buses, or rental cars. Understanding the options will help you choose the most convenient and efficient way to get to your destination.
• Can you provide assistance with booking flights? If air travel is necessary for your trip, ask the travel agency if they can handle flight bookings on your behalf. Inquire about any special fares, discounts, or additional services they can offer.
• Are there any transportation passes or cards available for local travel? Some destinations offer transportation passes or cards that provide unlimited travel on public transportation systems. Ask the agency if such options are available for your chosen destination and if they can assist with obtaining them.
• What is the best mode of transportation within the destination? Inquire about the most efficient and convenient modes of transportation for getting around once you’re at your destination. This can include options like public transportation, taxis, rideshares, or rental cars.
• What is the cost of transportation within the destination? Understanding the transportation costs within your destination will help you budget your trip accordingly. Ask about average fares or rates for different modes of transportation to get an idea of the expenses you may incur.
• Is transportation included in any of the tour packages or activities? If you’re booking tours or activities through the travel agency, ask if transportation to and from the activity is included. This can save you the hassle of arranging separate transportation.
• Are there any special considerations for transportation, such as accessibility or child-friendly options? If you have specific needs, such as accessibility requirements or traveling with young children, inquire about transportation options that cater to those needs.
• Are there any specific transportation regulations or restrictions to be aware of in the destination? Some destinations may have unique transportation regulations or restrictions. Ask the travel agency about any specific rules or limitations to ensure you’re aware and compliant during your travels.

By asking these questions about transportation, you can ensure that you have a smooth and efficient way to get around your destination, allowing you to make the most of your travel experience. In the next sections, we’ll explore questions about travel insurance, costs, itineraries, safety, and more.

Questions about Travel Insurance

Travel insurance provides essential protection and peace of mind during your trip. To ensure that you have adequate coverage, it’s important to ask the following questions about travel insurance when working with a travel agency:

• Do you offer travel insurance? Inquire if the travel agency offers their own travel insurance policy or if they can recommend reputable insurance providers.
• What does the travel insurance cover? Ask for details about what the insurance policy covers, including medical expenses, trip cancellation or interruption, lost luggage, emergency medical evacuation, or other benefits.
• Are there any exclusions or limitations to the coverage? Understand any limitations or exclusions in the travel insurance policy. For example, pre-existing medical conditions, high-risk activities, or specific destinations may have limited coverage.
• What are the costs associated with travel insurance? Inquire about the premiums and costs associated with the travel insurance. Understand if the cost is a one-time fee or based on the duration and type of coverage you select.
• What is the process for filing a claim? Understand how to initiate a claim in case of an emergency or an unforeseen event. Inquire about the required documentation and the process for submitting a claim.
• Do I need travel insurance if I already have medical insurance? If you already have medical insurance, ask if it provides coverage for international travel. Understanding the extent of your existing coverage will help you determine if additional travel insurance is necessary.
• Does the travel insurance provide 24/7 emergency assistance? Inquire about the availability of round-the-clock emergency assistance services provided by the travel insurance company. This can be critical in case of emergencies or when you need immediate assistance during your trip.
• Can I customize my travel insurance coverage? Ask if the travel agency or insurance provider offers options to customize the coverage based on your specific needs or preferences.

By asking these questions about travel insurance, you can make an informed decision about the coverage that best suits your travel requirements. Remember, travel insurance is essential for protecting yourself financially and emotionally in the event of unexpected situations during your trip. In the next sections, we’ll explore questions about costs, itineraries, safety, cancellations, and more.

Questions about Costs and Payment

Understanding the costs associated with your trip and the payment process is essential for effective budgeting and planning. When discussing costs and payment with a travel agency, consider asking the following questions:

• What are the estimated costs for the entire trip? Inquire about the approximate costs, including flights, accommodation, transportation, activities, and any additional services or fees to get a comprehensive understanding of the expected expenses.
• Are there any hidden fees or charges? Ask if there are any additional fees or charges that may not be initially apparent. Clarify if taxes, service fees, or surcharges are included in the quoted prices.
• What is the payment schedule? Understand the payment schedule, including any required deposits and the due dates for final payments. This will help you plan your finances accordingly.
• What forms of payment do you accept? Inquire about the accepted forms of payment, such as credit cards, debit cards, bank transfers, or alternative payment methods. This will help you determine how to make payments securely and conveniently.
• Is there a cancellation or refund policy? Understand the agency’s cancellation and refund policy in case you need to make changes to your travel plans. Ask about any fees or restrictions associated with cancellations or modifications.
• Are there any discounts, promotions, or package deals available? Inquire if the travel agency offers any discounts, special promotions, or package deals that could help reduce the overall cost of your trip or enhance your travel experience.
• Can you provide a breakdown of the costs for each component of the trip? Request a detailed breakdown of costs for each aspect of your trip, such as flights, accommodation, transportation, and activities. This will allow you to understand how the costs are allocated and make adjustments if needed.
• Do you offer travel insurance, and what are the associated costs? If travel insurance is available through the agency, inquire about the cost of the insurance and any specific coverage options provided.

By asking these questions about costs and payment, you’ll have a clear understanding of the financial aspects of your trip and can plan your budget accordingly. Being aware of any potential fees, payment requirements, or refund policies will help you avoid any surprises and ensure a smooth payment process. In the next sections, we’ll delve into questions about itineraries, activities, safety, cancellations, and more.

Questions about Itineraries and Activities

Creating a well-planned itinerary and incorporating exciting activities can make your trip truly unforgettable. When working with a travel agency, it’s important to ask the following questions about itineraries and activities:

• Can you provide sample itineraries for my desired destination? Ask the travel agency to provide sample itineraries that align with your travel preferences, whether it’s a leisurely schedule or a packed day of activities.
• Can the itinerary be customized to my specific needs and preferences? Inquire if the travel agency can tailor the itinerary to accommodate any specific requests or preferences you may have, such as extending the stay in a particular location or including specific activities.
• What activities and attractions are recommended in my chosen destination? Ask for recommendations on popular activities, attractions, and local experiences that should be included in your itinerary. This will ensure you don’t miss out on any must-see sights or unique experiences.
• Are there any upcoming festivals or events during my travel dates? If there are any festivals or events happening during your visit, inquire about including them in your itinerary. Attending local celebrations can greatly enhance your cultural experience.
• Can you assist with booking activities and tickets? If there are specific activities, tours, or attractions you’d like to include in your itinerary, ask if the agency can assist with booking them on your behalf. This can save you time and ensure availability.
• What is the level of physical activity involved in the suggested activities? Inquire about the physical demands of the activities to ensure they align with your fitness level and any mobility limitations you may have.
• Are there age restrictions or suitability guidelines for certain activities? If you’re traveling with children or older adults, ask if there are any age restrictions or suitability guidelines for the suggested activities to ensure everyone can participate comfortably.
• Do you provide information or recommendations for dining options? Inquire if the travel agency provides suggestions or recommendations for local dining options, including restaurants or food markets that are known for their delicious cuisine.

By asking these questions about itineraries and activities, you’ll be able to create a well-rounded and enjoyable travel experience that includes the best attractions and activities your destination has to offer. The agency can help you curate an itinerary that caters to your interests, ensuring that you make the most of your trip. In the following sections, we’ll explore questions about safety, cancellations, refunds, and more.

Questions about Safety and Security

Ensuring your safety and security during your travels is of utmost importance. When working with a travel agency, be sure to ask the following questions to address any concerns and maintain a sense of security:

• What safety measures do you have in place? Inquire about the travel agency’s safety protocols and measures to ensure a secure travel experience. Ask about their partnerships with trusted service providers, emergency contact information, and any safety training their staff may have undergone.
• Do you have any recommendations for staying safe while traveling? Ask the agency for tips and recommendations on staying safe, such as avoiding certain areas, taking precautions against pickpocketing, or navigating unfamiliar transportation systems safely.
• Are there any travel advisories or warnings for my chosen destination? Inquire about any travel advisories or warnings issued by local authorities or international organizations for the destination you plan to visit. This information will help you make an informed decision about whether to proceed with your travel plans.
• What is your procedure for handling emergencies during the trip? Knowing the travel agency’s emergency response procedure can provide reassurance in case of unforeseen circumstances. Inquire about their 24/7 availability and their ability to assist with emergency situations or provide guidance in challenging situations.
• Do you offer travel insurance that includes emergency medical assistance? Inquire if the travel agency offers travel insurance that includes emergency medical assistance, ensuring that you have access to medical support and evacuation services if needed.
• Do you provide information on local laws, customs, and cultural sensitivities? Understanding the local laws and cultural norms of your destination is important for staying safe and respectful. Inquire if the travel agency provides information on local laws, customs, and any cultural sensitivities you should be aware of.
• What is your policy regarding sharing traveler information? Ask about the agency’s policy regarding the sharing of your personal information. It’s important to ensure that your privacy is protected and that your information is not shared without your consent.
• Can you provide contact information for local embassies or consulates? Inquire if the travel agency can provide contact information for the nearest embassy or consulate in case of emergency or if you require assistance during your travels.

By asking these questions about safety and security, you can have confidence that the travel agency prioritizes your well-being and has measures in place to ensure a safe and secure travel experience. Being informed about safety protocols and having access to support services will give you peace of mind as you embark on your journey. Next, we’ll explore questions about cancellations, refunds, and policies.

Questions about Cancellations and Refunds

While we hope that your travel plans proceed smoothly, unexpected circumstances may occur that require cancellations or changes to your itinerary. To understand the travel agency’s policies regarding cancellations and refunds, consider asking the following questions:

• What is your cancellation policy? Inquire about the agency’s cancellation policy to understand any fees or penalties associated with canceling or modifying your trip. Clarify the timeframe within which cancellations can be made without incurring additional charges.
• What is the refund process if I need to cancel? Understand the agency’s refund process in case of cancellations. Inquire about the timeline for receiving the refund and any administrative or processing fees that may be deducted.
• Do you offer any cancellation protection or trip cancellation insurance? Inquire if the agency offers any additional protection options, such as trip cancellation insurance, which can provide coverage for non-refundable expenses in case you need to cancel due to covered reasons.
• What are the refund policies of the airlines, accommodations, or activity providers? Ask about the individual refund policies of the airlines, accommodations, or activity providers included in your itinerary. Understanding their specific policies will help you determine if there are any limitations or restrictions on refunds.
• What happens if there are changes to my itinerary or if flights are canceled? Inquire about the agency’s procedures for handling changes to your itinerary or if flights are canceled. Ask if they offer assistance in rebooking flights or making alternative arrangements.
• What happens if there are travel advisories or unforeseen events that affect my trip? Inquire about the agency’s policies and procedures in the event of travel advisories or unexpected events that may disrupt your travel plans. Ask if they provide refunds or offer alternative arrangements in such situations.
• Is travel insurance recommended to protect against cancellations and unforeseen events? Inquire if the agency recommends purchasing travel insurance to protect against unexpected cancellations or disruptions. They may be able to provide information on available coverage options and their benefits.
• Can you assist with making changes or cancellations to booked activities or accommodations? Ask the agency if they can assist with making changes or cancellations to any activities or accommodations booked through them. Having their support can make the process smoother and more efficient.

By asking these questions about cancellations and refunds, you can have a clear understanding of the agency’s policies and procedures. This will help you make informed decisions and be prepared in case you need to make changes to your travel plans. Next, we’ll summarize the key points covered in this article.

Asking the right questions when working with a travel agency is crucial for a successful and enjoyable travel experience. By gathering pertinent information, seeking recommendations, and understanding policies, you can make informed decisions and ensure that your trip aligns with your preferences and expectations. From general inquiries to specific questions about destinations, accommodation, transportation, travel insurance, costs, itineraries, safety, cancellations, and refunds, each category provides valuable insights that will contribute to a seamless and memorable journey.

Remember, the purpose of asking questions is to gather information and establish a level of trust with the travel agency. By posing these questions, you can assess their expertise, professionalism, and ability to meet your travel needs. Additionally, the information gained will enable you to plan your trip more effectively, mitigate potential risks, and make the most of your chosen destination.

Ultimately, the goal is to work collaboratively with the travel agency to craft a personalized and tailored travel experience that fulfills your desires and creates lasting memories. So don’t hesitate to ask questions, voice your preferences, and provide any necessary information to ensure that your trip becomes everything you hoped for and more.

In conclusion, by asking the right questions throughout the planning process, you empower yourself to make informed decisions, enhance your travel experience, and entrust your journey to a reputable and reliable travel agency. Happy travels!

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Travel Agency Websites: 15+ Inspiring Examples

Last Updated January 5 2024

Written By Steve Benjamins

The best travel agency websites show potential customers why they need a travel agency to make a trip the best it can possibly be. Chosen website builders should make the user experience easy to navigate and ultimately, easy to get in touch with the agency.

Beautiful, high-end photography is also an absolute must that should give a sneak peek into some of the locations and trips they can create. A good travel agency website should advertise it’s specialties, be it luxury trips, more budget friendly options or corporate travel.

It’s important for those interested in hiring an agency to feel confident that the agency is a good fit for them, and that professionalism is at the forefront. After all, traveling is a financial investment and a travel agency should guarantee that the client investment goes smoothly.

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1. Pack Up + Go

Pack Up + Go is a travel agency that specializes in surprise vacations. Travelers fill out a survey about their travel preferences, budget etc. The travel agent will then plan every aspect of the trip accordingly. This type of vacation is perfect for those who love to travel and be spontaneous, but don’t like creative travel planning. It’s also a great way to explore new places without any preconceived notions or expectations.

2. The Global Nomad

Established in 2015, The Global Nomad is a full-service travel agency website that specializes in international travel. They offer a wide range of services, from booking flights and hotels to organizing car rentals. Their goal in the travel industry is to make international travel easy and accessible for everyone.

3. Avenue H

Avenue H is a comprehensive travel agency that provides it’s members with exclusive luxury trip planning. The travel agency website features a professional design and offers a ton of unique trip options including both popular destinations and hidden gems for potential customers.

4. Allure Travel

Allure Travel is a full-service travel agency that specializes in creating custom travel experiences for its clients. Whether you’re looking for a romantic getaway, a family vacation, or an adventurous trip, Allure Travel can help make it happen. The travel site sets customers up with experienced agents that work to understand your travel goals and budget, and then create a personalized itinerary that includes everything from flights and hotels to activities and dining.

5. Explorateur Travel

At Explorateur, travel booking is about more than just ticking items off a list. They believe that travel should be a customized adventure, and aim to create the best adventure possible. They do this with a range of services to help form the perfect trip, from choosing the right destination to hotel booking and activities.

6. Huffman Travel

Huffman Travel is a full-service travel agent website with a beautiful homepage, featuring a slideshow and user-friendly design. The agency has a team of 20 different agents that are known for providing exceptional customer service when creating relaxing vacations, cruises and special events.

7. Roam Travel Company

Roam Travel Company is a professional agency that provides expert guidance and planning of services to luxurious locations around the world. This specific online travel agency website is one of the most attractive we’ve seen due to its homepage, design elements and intriguing slideshows that make you want to immediately book a trip.

8. Classic Travel Connection

Classic Travel Connection believes that one’s journey should be as rewarding as the destination. As a full-service travel business in Alabama, their team is dedicated to helping clients experience the world in all its wonders. Whether you’re interested in exploring ancient ruins or soaking up the sun on a sandy beach, they’ll work hard to create a custom travel itinerary that suits your needs.

9. Poe Travel

Poe Travel has been in the travel business since 1961. They have a massive amount of expertise to give their clients and continue to prove why hiring an agency to plan is always worth it. We love the travel agency website design for it’s unique landing page that grabs your attention. They also have a travel blog where you can read about and view some of the fabulous trips they’ve planned.

10. Earth + Ocean Travel Co.

Erin Lindeman is the travel agent and event planner behind Earth + Ocean Travel Co. She specializes in planning destination weddings, honeymoons as well as vacations in general and guided trips. Her bright and airy web design makes the user experience easy, and the high-quality photography creates a professional online presence.

11. Milk + Honey Travels

One of the best travel agency websites we found is Milk + Honey Travels, a boutique travel agency created by a world traveler named Bri. We love it’s design template, crisp typography and the gorgeous photography. Visitors will instantly get a feel for the passion behind the brand with it’s content, design elements and interesting travel blog.

12. Big Adventure Travel Company

The Big Adventure Travel Company plans excursions around the world that focus on experiencing culture on a global level. The photography and typography in this website template display a noticeable vibe that sets this website apart from others and the type of trips they thrive off planning.

13. Liberty Travel

The Liberty Travel agency website is a corporate agency that will professionally plan a wide variety of trips including group trips, honeymoons and family vacations. Additionally, they will organize guided tours and cruises for a truly custom vacation experience. This website builder template also has a direct booking site that immediately connects the travel agent with the trip chosen.

14. Ciao Bambino!

Ciao Bambino! is a full service travel agency website that provides expertise in family travel excursions around the world. They love to create lasting memories that build relationships and experiences that will never be forgotten. Families can plan the trip of their dreams that will fit into the appropriate pricing, age-range and activities.

15. United Travel Visa

The United Travel Visa company has over 10 years of professional experience. This travel agency assists with travel, visa applications and obtaining them quickly and has a great reputation for doing so. The website displays testimonials from previous customers that the travel business has served successfully.

16. Alphabook

Luxury vacations and exciting activities are Alphabook’s expertise within the travel business. Traveling around the world, by private jet or yacht are a couple of high-end trips they might plan. The website template offers simple functionality for potential customers and includes attractive photography, easy to read typography and pricing information on their memberships.

17. Custom Travel

Custom Travel Agency is located in Victoria Texas and has been in the travel industry for more than 20 years. They are certified specialist in coordinating Sandals getaways, family trips to Disney and much more. Customer reviews are included in the website template that showcase their professionalism, as well as easy access to contact information and social media plugins.

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Automatic Refunds and No More Hidden Fees: D.O.T. Sets New Rules for Airlines

The Transportation Department issued new requirements on refunds when flights are canceled or delayed and on revealing “junk” fees before booking. Here’s what passengers can expect.

By Christine Chung

The Transportation Department on Wednesday announced new rules taking aim at two of the most difficult and annoying issues in air travel: obtaining refunds and encountering surprise fees late in the booking process.

“Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them — without having to ask,” said U.S. Transportation Secretary Pete Buttigieg in a statement, adding that the changes would not only save passengers “time and money,” but also prevent headaches.

The department’s new rules, Mr. Buttigieg said, will hold airlines to clear and consistent standards when they cancel, delay or substantially change flights, and require automatic refunds to be issued within weeks. They will also require them to reveal all fees before a ticket is purchased.

Airlines for America , a trade group representing the country’s largest air carriers, said in a statement that its airlines “abide by and frequently exceed” D.O.T. consumer protection regulations.

Passenger advocates welcomed the new steps.

Tomasz Pawliszyn, the chief executive of AirHelp, a Berlin-based company that assists passengers with airline claims, called it a “massive step forward and huge improvement in consumer rights and protection” that brings the United States closer to global standards in passenger rights.

Here’s what we know about the D.O.T.’s new rules, which will begin to go into effect in October.

There’s now one definition for a “significant” delay.

Until now, airlines have been allowed to set their own definition for a “significant” delay and compensation has varied by carrier . Now, according to the D.O.T., there will be one standard: when departure or arrival is delayed by three hours for domestic flights and six hours for international flights.

Passengers will get prompt refunds for cancellations or significant changes for flights and delayed bags, for any reason.

When things go wrong, getting compensation from an airline has often required establishing a cumbersome paper trail or spending untold hours on the phone. Under the new rules, refunds will be automatic, without passengers having to request them. Refunds will be made in full, excepting the value of any transportation already used. Airlines and ticket agents must provide refunds in the original form of payment, whether by cash, credit card or airline miles. Refunds are due within seven days for credit card purchases and within 20 days for other payments.

Passengers with other flight disruptions, such as being downgraded to a lower service class, are also entitled to refunds.

The list of significant changes for which passengers can get their money back also includes: departure or arrival from an airport different from the one booked; connections at different airports or flights on planes that are less accessible to a person with a disability; an increase in the number of scheduled connections. Also, passengers who pay for services like Wi-Fi or seat selection that are then unavailable will be refunded any fees.

Airlines must give travel vouchers or credits to ticketed passengers unable to fly because of government restrictions or a doctor’s orders.

The vouchers or credits will be transferable and can be used for at least five years after the date they were issued.

Fees for checked baggage and modifying a reservation must be disclosed upfront.

Airlines and ticket agents are now required to display any extra fees for things like checking bags or seat selection clearly and individually before a ticket purchase. They will also need to outline the airline’s policies on baggage, cancellations and changing flights before a customer purchases a ticket.

The rules, which apply to all flights on domestic airlines and flights to and from the United States operated by foreign airlines, have varying start dates.

For example, automatic refunds must be instituted by the airlines within six months. But carriers have a year before they’re required to issue travel vouchers and credits for passengers advised by a medical professional not to fly.

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Christine Chung is a Times reporter covering airlines and consumer travel. More about Christine Chung

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .

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French Air Controller Strike

Affected Airports - City , State Association:

• Paris  Charles De Gaulle, France  (CDG)

For complete details View

American Airlines has implemented a special exception policy to our travel partners that is now available for our mutual customers due to French Air Controller Strike Our Travel Notice exception policies on American are also available when ticketed to/from/through on our Joint Business partners: This applies to both prime and codeshare flights as shown below:

Inventory Requirements

Lowest Inventory, Same Cabin

If original inventory is not available rebook lowest inventory available in the same ticketed cabin. As a reminder, customers that do not hold a Basic Economy fare should never be booked into B inventory.

Basic Economy -

• Must be booked in B inventory only. If B inventory is not available, then an alternate flight must be selected. Advance Purchase and Ticket Change restrictions are waived.

Instant Upsell -

Refer to Travel Notice Policy - Travel Agency Guidelines for rebooking guidelines and Endorsement Box requirement when the customer purchased Instant Upsell (IU) directly with American on aa.com . IU PNRs contain the following SSRs:

• OTHS AGENCY RETAINS CONTROL OF TKT FOR REISSUES
• OTHS INSTANT UPSELL ANCILLARY EMD ISSUED 001xxxxxxxxxx

Refer to Exceptions to Fare Rules .

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance.

Endorsement Box Requirements

• Refer to individual Travel Notice for Event Name
• Ticket Reissue required. This is the only required verbiage and supersedes all other information.

Instant Upsell (IU) tickets must use waiver code: TNADV/IU when rebooking in the Instant Upsell Inventory IU PNRs contain the following SSRs:

Refer to Travel Notice Policy - Travel Agency Guidelines for Endorsement Box requirement when the customer purchased Instant Upsell (IU) directly with American on aa.com .

Changes to Origin/Destination - Not Allowed

• Waive Change Fee
• Ticket reissue for original ticketed fare
• 300 Mile Radius is always allowed, unless otherwise stated in the notice
• Changes to origin/destination are not permitted for the travel notice
• Any changes made to origin/destination all fare rules apply

300-Mile Radius Only - Allowed

• Within same country
• For booking inventory, view Inventory Requirements

Basic Economy Short-haul fares

book in B inventory only.If B inventory is not available, then an alternate flight must be selected.

Changes to Connection City

Changes to Co-Terminal

Changes to Co-terminal and MAC airports on AA Prime and AA*/Codeshare flights are allowed

• Co-terminal & MAC Airports are considered the same routing.  

Reissue Policy Information

American Airlines will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

• Ticket issued on the following ticket stock: AA 001, AY 105, BA 125, El053, IB 075, JL 131, QF 081
• Applies to AA*/ one world flights
• Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines
• The first departure flight is more than 2 hours away
• Affected coupons are in OK status
• Travel reissuance only in accordance to dates identified in the applicable Travel Notice Exception Advisory
• More than one change allowed without an additional collection, including penalty or change fee within the Travel Notice dates
• Original issuing agency responsible for ticket reissue
• Ticket Revalidation not permitted
• The return travel must be booked in the original class of service (inventory)
• Refer to Extend Travel Rebooking after the Travel Event
• Basic Economy must be rebooked in the appropriate Basic Economy inventory
• Please ensure the above procedures are accurately followed to prevent debit memo issuance

Rebooking - Exception to Fare Rules

Exception to Fare Rules: All fare rules apply with the exception of the following:

• Advance Purchase requirement waived
• Minimum/Maximum Stay requirement waived
• Change Fee waived
• When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory).

SalesLink Request

• Rebook flights in compliance with Travel Notice Exception Policy
• Log-in to SalesLink at www.saleslink.aa.com
• Request Type: select 'Service'
• Input AA PNR
• Waiver Type: select 'Travel Notice'
• Travel Notice: select applicable Travel Notice event name
• Select 'Next' - and complete request
• Verify: SalesLink approval remarks in PNR
• New Ticket Endorsement Box: Enter event name only
• Ticket Reissue required

Endorsement Box requirement: 23APR24A or the exchange will be subject to a debit memo

Extend Travel Rebooking Guidelines

If customers are unable to rebook within the New Travel Dates, may reschedule their reservation to/from the same city or alternate cities and reissue their ticket with the below guidelines:

• Cancel their itinerary and apply the value of the original ticket towards the purchase of a new ticket for travel commencing within 1 year from the date of original issuance
• Change fee only is waived as long as the original ticket is reissued within ticket validity and the impact dates are in accordance with those identified in the Travel Notice
• Basic Economy fares may only be used towards the purchase of other Basic Economy fares.
• Residual MCO's are not allowed when using the TNADVE waiver code for reissue.
• Extend Travel Rebooking does not apply to tickets in conjunction with Instant Upsell (IU)

Refund Policy Information

When the flight is cancelled or the length of delay is 91+ minutes , travel agents may refund ticket(s) through normal GDS/ARC/BSP processing. Refer to our Schedule Irregularity policy for delays 90 minutes or less.

• Refund To Original Form Of Payment - All penalties/fees waived
• Non-Refundable Fare
• Refundable Fare with cancellation Fee
• Basic Economy Fare
• Bulk/Opaque Fare

Note: If the ticket has been exchanged by American as an INVOL submit the refund request directly with American. Refer to American Airlines Refunds .

When the flight is not cancelled or the length of delay is 90 minutes or less , a refund does not apply:

• If customer elects to cancel their reservation and use the value of the ticket toward the purchase of a new ticket outside the Travel Notice dates; may use Extend Travel Rebooking or may hold ticket for future travel; all rules and restrictions apply.
• Travel must commence no later than one year from the date of original issuance.

En route/Diversion

• Connecting customers' en route to one of the above-listed destinations or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.
• Customers should work directly with the airport to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively, they may receive a refund if re-accommodation options are unacceptable.
• If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at https://prefunds.aa.com/refunds/

American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and www.saleslink.aa.com reference. Please check these sources frequently for the most up to date information.

• www.saleslink.aa.com Reference: Select Travel Notice Policy - Travel Agency Guidelines
• Visit www.saleslink.aa.com and navigate to AA News and Offers to view current travel notices.
• Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com .
• Group reservations must be changed by AA Group & Meeting Travel
• Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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100-Year-Old Woman Mistakenly Identified as Unaccompanied Minor on Flights Due to Glitch with Birth Year, 1923

"I’m going through my second childhood," jokes the centenarian in an Instagram video

Gayle Kirschenbaum

At 100 years old, Mildred Kirschenbaum still enjoys traveling — but since reaching her milestone birthday last August, she’s had an unusual experience flying.

The centenarian, who once owned a travel agency in New York and is still a registered agent,  says she now shows up as an “unescorted minor” due to a glitch in the airlines’ computer systems.

“The code is two digits for the month, two digits for the day, and two digits for the year. I was born in 1923. So I put in 23,” Mildred explains in a video posted on the Instagram account of her daughter, Gayle.

“Soon as I check in, I’m an unescorted minor,” she continues. “The supervisor has to come. And they have to see me right through security. No one seems to know how to correct it.”

Mildred, who’s previously gone viral on social media for sharing advice on life and longevity, adds with her trademark humor, “I’m going through my second childhood.”

While the birth year error requires extra time to sort out at the airport before boarding, she tries not to stress too much over it.

“I allow myself a half hour at the counter,” she tells PEOPLE. “I'm not going to get myself worked up with it.”

The Florida resident shared the video ahead of a May trip to New York, where Gayle lives. But she’s taken multiple flights since turning 100, including traveling to London in September for a transatlantic cruise. And a quick jaunt to New York for an appearance on Sherri, hosted by Sherri Shepherd , just last week.

While the mother-daughter duo often fly Delta, they say the problem isn’t limited to one airline — nor was it caused by a booking mistake on Mildred's part.

“I was busy blaming her, saying, ‘Let me see what you did. You probably put it in incorrectly,’” Gayle tells PEOPLE. 

However, Gayle then called a travel agency her mom is connected to and was told, “That's how it is. It's two digits in the system." 

She adds that it now happens “every time" Mildred flies, no matter how they book the flight.

Delta confirmed to PEOPLE that because of how several legacy, industry-wide back-end booking and ticketing systems are built, the fields for customers' birth years only have the capacity for two digits instead of four.

"While it’s clear this customer is young at heart, she’ll simply have to check in with a friendly Delta agent at the airport to get her boarding pass," a representative for the airline told PEOPLE in a statement. "We appreciate her understanding and we’d love to hear her points on longevity and why she likes to travel as Delta marks our own 100th birthday next year.”

Gayle says she thinks the video she posted of her mom "has woken up the industry,” noting, “I'm hearing from people in the aviation IT area saying, ‘We're working on this.’”

Gayle has also heard from other relatives of centenarians who’ve had similar experiences.

“This happened to my mom too,” one commenter, who said her own mother was born in 1913, wrote on Gayle’s Instagram post.

Gayle says her social media followers also appreciated her mom’s playful take on the frustrating situation.

“They all love her attitude,” she says. “She makes light of everything.”

Never miss a story — sign up for  PEOPLE's free daily newsletter  to stay up-to-date on the best of what PEOPLE has to offer, from juicy celebrity news to compelling human interest stories. 

Gayle describes Mildred — with whom she recently collaborated on a book, Mildred's Mindset: Wisdom from a Woman Centenarian — as “incredibly resilient and fearless” and “absolutely not her age.”

“Travel is in our blood, I have to tell you,” says Gayle, a photographer, writer and filmmaker, who made the 2015 documentary Look at Us Now, Mother! “We have had great adventures all over the world.”

“When you don't have this fear, you get to enjoy a lot of things in life and have a lot of adventures,” she adds.

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