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Welcome to AAVacations.com/agent

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This website is our booking portal built exclusively for you, our professional travel agent partners. Here you can shop with ease while creating memorable vacations for your clients. Note: This is a secure site accessible only to registered travel agents.

When you book with American Airlines Vacations you can take advantage of flexibility and unparalleled benefits among vacation providers, such as:

• 100% bulk air
• 24-hour hold, exclusive for travel agents
• Low deposit option, another travel agent exclusive
• Exclusively for AAdvantage members

We're helping you provide more value to your clients – one vacation at a time.

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If your travel agency is already registered or if you've received notification that you have been approved to begin booking on the AAVacations/agent website, to access the site, you will need to create your own personal travel agent login here .

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• Contact American

Customer relations

Good or bad, we want to hear from you.

Contact Customer Relations with compliments, concerns and questions about your past travel.

Contact us online

Use our online Customer Relations form for a faster response than sending a letter through the mail.

Complete the online Customer Relations form

The information we’ll need:

• Your contact information, mailing address and email address
• Your confirmation code or ticket number
• The flight number, date of travel, and your origin and destination

Additional information

An Online Dispute Resolution platform has been set up by the European Commission which provides easy access to alternative dispute resolution (ADR).

Please note, American Airlines are not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.

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Although we would ask that you reach out to American Airlines Customer Relations first, you can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website. Under the subtitle ‘How the CAA can Help’ you will need to click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal where you can submit your complaint to PACT. If you prefer, you may also send an email to [email protected].

Contact Customer Relations Opens in a new window

If you wish to send an email to American Airlines Customer Relations directly, we ask that you include your record locator or ticket number, mailing address, flight numbers, origin and destination cities, dates of travel and full explanation of the reason for your contact.

Send your email to [email protected] using the email subject “UKInquiry-”. If you do not include this in the subject, we will not receive your inquiry. Please note that emails sent via this method will take longer for us to reply to than if you use the webform.

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• American Airlines Vacations

Contact us by mail

If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Be sure to include the same contact and travel information.

American Airlines Customer Relations 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034

American Airlines Retailing

Frequently asked questions

Implementation, functionality.

ARC: Void must be performed by 11:59 p.m. local time one business day following the date of issue. If a transaction is issued on a Friday, Saturday or Sunday, it must be voided by 11:59 p.m. local time on Monday, unless this date is a holiday, void has to be performed by 11:59 p.m. local time on Tuesday.

BSP: Void must be performed by 11:59 p.m. local time on the same date of issuance.

Corporate Online Booking Tools (OBTs)

Global Sales and Distribution

Privacy overview.

spotnana.com

[email protected]

Spotnana’s Technology as a Service offering is supported in the following regions: US, Canada, UK and Europe

[email protected]

Regions supported: Global

aarongroup.net

Ondrej Volrab [email protected]

Regions supported: East, Central, Northern and Southern Europe

airgateway.com

Jorge Diaz [email protected]

useargo.com

Alexandre Cordeiro Alexandre.Cordeiro @useargo.com

Regions supported: Brazil and Latin America

Uri Sheinkman [email protected]

claritytts.com

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easylinkz.com

[email protected]

Aurelio Oliva [email protected]

Regions supported: Mainland China, Hong Kong, Macao, Taiwan, Asia Pacific, North America and Middle East

reserve.com.br

Tiago Quintanilha Tiago.Quintanilha @reserve.com.br

skywide.tech

Christopher Cheng [email protected]

Regions supported: Asia

thomalex.com

[email protected]

tpconnects.com

Maeneth Vergara [email protected]

travelfusion.com

[email protected]

travelndc.cn

Kyle Wang [email protected]

Regions supported: China, Asia-Pacific

tripstack.com

[email protected]

verteil.com

Jerrin Jos [email protected]

Regions supported: India, Japan, Asia-Pacific and EMEA

Wooba Sistemas De Informatica LTDA

wooba.tur.br

Rafael Vieira [email protected]

Regions supported: Brazil, Latin America and Europe

ypsilon.net

[email protected]

travelport.com/theme/ndc

中国民航信息集团 (travelsky.cn)

[email protected]

amadeus.com/en/topic/ndc-new-distribution-capability

• Three-year agreement supports the purchase of one million gallons annually for 2021-2023
• Represents the largest publicly announced SAF agreement by volume between an airline and corporate customer for reducing emissions for employee business travel
• Both American Airlines and Bank of America are anchor partners of Breakthrough Energy Catalyst , committed to provide capital to help accelerate the development of climate-smart technologies including SAF
• Neste’s SAF is made from sustainably sourced, 100% renewable waste and residue materials.
• The sustainable aviation fuel from Neste is 75% less harmful to the environment on average than fossil fuel.
• Neste is the world’s largest producer of sustainable aviation fuel (SAF) refined from waste and residues.
• We are allocating a portion of the carbon reduction benefit we generate through our use of sustainable aviation fuel to Kuehne+Nagel.
• We hope to expand this collaboration model to reflect the demand for SAF, build the market and accelerate the industry’s transition to more sustainable fuel alternatives .
• Kuehne+Nagel is one of the world’s leading logistics companies, with a focus on sea, air and road logistics and developing integrated logistics solutions.
• This agreement pioneers how certificates that allocate the emissions reduction value of SAF can benefit companies seeking to reduce their business travel emissions.
• In an industry-first transaction, this SAF emissions agreement reduces the life cycle emissions from aviation by 3,050 metric tons of carbon dioxide.
• Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500 ® companies.
• Three primary carbon reduction projects are currently supported when our customers purchase offsets through Cool Effect: The Tri-City Forest Project in Massachusetts, For Peat’s Sake in Indonesia and Mirador Clean Cookstoves in Honduras.
• More than 90% of each dollar donated goes directly to helping support carbon reduction.
• Cool Effect is a nonprofit organization that sources high-quality, verified carbon reduction projects across the globe and is recognized for rigorous vetting and full pricing transparency.
• one world ® is the first global airline alliance to unite behind a common target to achieve carbon neutrality.
• Each airline is developing their individual approach to reach this target through efficiency measures, investments in sustainable aviation fuels and more fuel-efficient aircraft, reduction of waste, carbon offsets and more .

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Airlines are ordered to give full refunds instead of vouchers and to stop hiding fees

Travelers and their luggage in a terminal at Los Angeles International Airport in August 2023. Mario Tama/Getty Images hide caption

Travelers and their luggage in a terminal at Los Angeles International Airport in August 2023.

WASHINGTON — In an effort to crack down on airlines that charge passengers steep fees to check bags and change flights, the U.S. Department of Transportation has announced new regulations aimed at expanding consumer protections .

One of the final rules announced Wednesday requires airlines to show the full price of travel before passengers pay for their tickets. The other will force airlines to provide prompt cash refunds when flights are canceled or significantly changed.

"Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them - without having to ask," said Transportation Secretary Pete Buttigieg in a statement announcing the new rules.

Taking on junk fees is popular. But can it win Biden more voters?

Surprise junk fees have become a large and growing source of revenue for airlines in recent years, according to the DOT.

"Today's announcements will require airlines to both provide passengers better information about costs before ticket purchase, and promptly provide cash refunds to passengers when they are owed — not only saving passengers time and money, but also preventing headaches," Buttigieg said.

The airline industry is unlikely to welcome the new rules. At a hearing on the proposed fee rule in March 2023, an industry lobbying group representing American, Delta and United said it would be too difficult for airlines to disclose their charges more clearly.

"The amount of unwanted and unneeded information forced upon passengers" by the new policy would only cause "confusion and frustration," warned Doug Mullen, the deputy general counsel at Airlines for America . "Very few, if any, need or want this information, and especially when they are initially trying to understand schedule and fare options."

But the DOT insists its new rule will give consumers the information they need to better understand the true costs of air travel.

Transportation Department cracks down on airline 'junk fees'

"I believe this is to the benefit of the sector as a whole," Buttigieg said in an interview with NPR's Morning Edition , because passengers will have "more confidence in the aviation sector."

The new rules require airlines to disclose all baggage, change, and cancellation fees, and to share that information with third-party booking sites and travel agents.

The regulation also prohibits bait-and-switch tactics, the DOT says, that disguise the true cost of flights by advertising a low base fare that does not include all mandatory fees.

"This is really about making sure that we create a better experience for passengers, and a stronger aviation sector in the United States," Buttigieg said in the NPR interview.

An update to American’s flexible fares and exception policy

Issued: December 15, 2020

Update 3:  March 16, 2021

·          Extending future travel date

As customers prepare to return to travel, American Airlines is ready – and open for business. Effective today, we’ve extended our Global Flexibility Exception Policy even further:

·          Valid for tickets issued on/before September 30, 2020

·          Impacted travel dates March 1, 2020 – March 31, 2021

·          Includes tickets expiring between March 1, 2020 – March 31, 2021

·          This offer is available for any of American’s fares, including Basic Economy

·          Customers may have until March 31, 2022 for future travel

·          Customers are allowed to change their origin and destination cities as part of this offer

We’re focused on being the easiest airline to do business with, and this includes adding more flexibility – in addition to the many enhancements we’ve already implemented:

·          New technology solutions: American was the first to collaborate with technology partners ATPCO, ARC, IATA, Sabre, Amadeus, and Travelport – creating industry-wide solutions to automate the processing of extended ticket validity

·          No more change fees: Outside of COVID-impacted tickets, we removed change fees for most domestic and international travel, giving you and your travelers’ complete flexibility

·          Prepared for the Air: Getting there doesn’t have to be overwhelming, and we’re proactively providing resources so customers understand location-specific travel requirements, preflight testing options, mobile health passports, and more

·          Launched a dedicated COVID-19 hotline: American is also the only U.S. airline to provide this live support service – which prioritizes direct access to our customer service representatives, and is available 24/7 to assist travel agents

For questions or assistance:

·          COVID-19 Hotline: 1-877-525-0680

·          Within the U.S. and Canada, you may contact 1-800-621-8489

·          International customers may contact their local Support Desk or Reservations

All of us at American Airlines are ready to welcome you and our mutual customers back onboard.

As always, we appreciate your partnership!